0:00:04 > 0:00:08Getting clean water can be a dirty business...
0:00:08 > 0:00:10Nice!
0:00:10 > 0:00:11Mmm.
0:00:11 > 0:00:14..for the people who run one of Britain's biggest water companies.
0:00:16 > 0:00:19They cover over 5,000 square miles...
0:00:21 > 0:00:24and three million homes.
0:00:26 > 0:00:29We follow them through one of the hottest summers on record...
0:00:29 > 0:00:32I've calmed down and I've counted to ten.
0:00:32 > 0:00:34..and beyond.
0:00:34 > 0:00:36Come in. It's, er, it's lovely and warm.
0:00:36 > 0:00:38From leaks...
0:00:38 > 0:00:39Definitely the pressure's gone.
0:00:39 > 0:00:41- Are you short-staffed?- No.
0:00:41 > 0:00:43..to blocked sewers...
0:00:43 > 0:00:44Oh, there she goes!
0:00:44 > 0:00:47It's horrible, it knocks you sick.
0:00:47 > 0:00:48Ooh!
0:00:48 > 0:00:50..and all we flush away.
0:00:50 > 0:00:54- Beautiful(!)- I mean, a lot of people think they flush the toilet and they forget it, it disappears.
0:00:54 > 0:00:56We're the big hole under everybody's houses where it
0:00:56 > 0:00:58disappears to.
0:00:58 > 0:01:00That's the blockage.
0:01:00 > 0:01:04No job's too big, or small...
0:01:04 > 0:01:07I think I want to come out now, mate, that'll do.
0:01:07 > 0:01:09..for the watermen.
0:01:09 > 0:01:11Looks like we're going to get wet.
0:01:11 > 0:01:12See you in morning, Wes.
0:01:12 > 0:01:13LAUGHTER
0:01:13 > 0:01:16Yeah, see you in the morning, mate.
0:01:16 > 0:01:17Just another day in the office.
0:01:27 > 0:01:31Lingley Mere in Warrington, HQ of one of Britain's largest
0:01:31 > 0:01:33water utility companies.
0:01:35 > 0:01:36What's your name, please?
0:01:36 > 0:01:38Shush, I'm on the phone, kids.
0:01:38 > 0:01:42Their seven million customers call here for help.
0:01:42 > 0:01:43I've got a rat infestation.
0:01:43 > 0:01:45Right, OK. Oh, dear.
0:01:45 > 0:01:48- So are you saying the rats are coming through the sewer? - Yeah, yeah.
0:01:48 > 0:01:51Right, cos them rats could be coming from anywhere, really, as well.
0:01:51 > 0:01:56- Right, OK then, love.- Not very nice having rats, though, is it?
0:01:56 > 0:01:58We're called a resolution analyst, and it's our job to deal with
0:01:58 > 0:02:02the front-line phone calls, so any customers calling in with any problems....
0:02:02 > 0:02:03BEEP
0:02:03 > 0:02:05Hello, thank you for calling.
0:02:05 > 0:02:07My husband's been waiting in for three days, you see.
0:02:07 > 0:02:11Did they not tell you that it could be a couple of days before they come back out?
0:02:11 > 0:02:15- They told me they were going to come the next morning.- Right, I'm sorry about that, madam.
0:02:15 > 0:02:17I think you get used to having conversations with people
0:02:17 > 0:02:21that get abandoned at any moment. You never normally end up finishing them...
0:02:21 > 0:02:22BEEP
0:02:22 > 0:02:25Hello, thank you for calling, you're through to Jamie...
0:02:25 > 0:02:27What can I do for you anyway, gorgeous?
0:02:27 > 0:02:29Even when they have got turds floating round in their front room,
0:02:29 > 0:02:33customers who are genuinely in dire straits
0:02:33 > 0:02:35understand as long as you're honest.
0:02:35 > 0:02:37And some of these customers you ring back
0:02:37 > 0:02:41and you say we are really busy, "Yeah, that's fine, I understand,"
0:02:41 > 0:02:45and you think, "I wouldn't be, I'd be effing and jeffing, going bananas."
0:02:46 > 0:02:48MUSIC: "Heat Wave" by Martha and the Vandellas
0:02:48 > 0:02:53Britain's enjoying the hottest summer in seven years...
0:02:53 > 0:02:59with temperatures hitting a record 36 degrees.
0:03:01 > 0:03:04On Manchester's Lower Kersal estate,
0:03:04 > 0:03:07they've found a novel way to cool down.
0:03:21 > 0:03:24It comes out the sea, you get it for nothing,
0:03:24 > 0:03:27so why charge everyone for it?
0:03:28 > 0:03:31I'm sorry, but it's fun, and it's warm,
0:03:31 > 0:03:34and there's not much else to do, that's it. We don't get much these days in life, you know.
0:03:34 > 0:03:37We get water - naught wrong with that.
0:03:37 > 0:03:39This is water!
0:03:39 > 0:03:43And we're enjoying it, and I'm going to go through it in a minute,
0:03:43 > 0:03:45because I'm burning. Aren't we?
0:03:45 > 0:03:47Yeah. We pay for it, so we're going to have a good go in it.
0:03:47 > 0:03:50I know, innit, might as well enjoy it.
0:03:51 > 0:03:53This isn't an isolated case.
0:03:53 > 0:03:57Complaints come in across Salford about vandalised fire hydrants.
0:03:57 > 0:03:59PHONE RINGS
0:03:59 > 0:04:01Thanks for calling, you're through to Paul.
0:04:01 > 0:04:02I'm just home now.
0:04:02 > 0:04:06It looks like kids have been setting off the fire hydrants again.
0:04:06 > 0:04:11Network customer inspector Sean is on his way to the estate, on his own.
0:04:11 > 0:04:14I've been in the water industry since I left school,
0:04:14 > 0:04:18and I'm responsible, really, for any customer complaints that
0:04:18 > 0:04:20come in, with regards to the water supply.
0:04:20 > 0:04:24Can be anything from poor pressure, discoloured water,
0:04:24 > 0:04:27no water, a leak in the garden.
0:04:27 > 0:04:29Every job that you get is different.
0:04:29 > 0:04:31You're not doing the same thing,
0:04:31 > 0:04:34like you're in a factory - same thing, day in, day out.
0:04:36 > 0:04:41Every summertime there is hydrant abuse, in Salford, anyway.
0:04:41 > 0:04:43There were no such thing as letting hydrants off
0:04:43 > 0:04:46when I were a kid, I didn't know anything about it.
0:04:48 > 0:04:52It's the same areas, though, most of the time.
0:04:52 > 0:04:55And it's probably the same kids as well.
0:04:56 > 0:05:00It's been going on for years with stuff like this, hasn't it?
0:05:00 > 0:05:03And when it's hot days like this, it's going to happen, innit?
0:05:05 > 0:05:09They class it as antisocial behaviour, I would say.
0:05:09 > 0:05:12It does affect a lot of people's supplies, you know.
0:05:12 > 0:05:14The kids don't realise when they open them up, it is
0:05:14 > 0:05:17affecting people's supplies to their properties, you know.
0:05:17 > 0:05:21It is a problem for us. Oh, there we go.
0:05:21 > 0:05:22Yep, that's the one.
0:05:22 > 0:05:27The hydrants are opened by people using stolen hydrant keys.
0:05:27 > 0:05:30The vandals remove the cover and unlock the valves.
0:05:30 > 0:05:34Do you understand what I'm saying, though? Your mum and dad's
0:05:34 > 0:05:38paying for that water, you know, it's antisocial behaviour, isn't it? It's not very good, is it?
0:05:38 > 0:05:41What about elderly people who can't have a cup of tea and stuff like that?
0:05:41 > 0:05:44There's elderly people sat down there, watching us.
0:05:44 > 0:05:48- All right, I'll come back later. - Yeah.- In about three hours!
0:05:48 > 0:05:51Well, you seen it then there for yourself, you can
0:05:51 > 0:05:54get water thrown at you, I mean, but it's not the end of the thingy.
0:05:54 > 0:05:56It just depends on the kids
0:05:56 > 0:05:59and where you are in which area as well, you know.
0:05:59 > 0:06:02It can get a lot seriouser than, er, you know,
0:06:02 > 0:06:03just water sometimes.
0:06:05 > 0:06:09I can turn it off, but as soon as I go down to cap it, erm,
0:06:09 > 0:06:13with the amount of people that's there, it's not really safe, really.
0:06:13 > 0:06:17You know, it's a big problem.
0:06:17 > 0:06:20They won't come now till after midnight and turn that off.
0:06:20 > 0:06:23That's how long it takes them to come out, don't it?
0:06:23 > 0:06:25It's their problem, innit,
0:06:25 > 0:06:28if they don't come out and turn it off straightaway.
0:06:28 > 0:06:31They should do more things about it, shouldn't they, so kids can't turn it on?
0:06:33 > 0:06:36If I came out when they first rung me with this hydrant
0:06:36 > 0:06:40straightaway, OK, I'd come and I'd shut that one off, OK?
0:06:40 > 0:06:44As soon as I've shut that one off, they'd open another one up.
0:06:44 > 0:06:47And if I keep doing that, I'd just be chasing them round all night.
0:06:49 > 0:06:52Now they're all cold - you can see all the kids are shivering
0:06:52 > 0:06:55and everything and, you know, they're getting fed now.
0:06:55 > 0:06:57And they'll all be going to bed soon and that, and then
0:06:57 > 0:07:01I can just shut it off and cap it without any hassle, you know.
0:07:08 > 0:07:11- You start to turn that off, what will happen?- That's what I say.
0:07:11 > 0:07:13They're going to start bricking him. He's a guy on his own,
0:07:13 > 0:07:15it's not his fault, is it? He's only here to do a job.
0:07:15 > 0:07:19- I'm here to do a job, and I ain't going to put myself at risk. - Are you, shit. What for?
0:07:19 > 0:07:22All them kids will think, "Nah", cos round here there's nothing for the kids,
0:07:22 > 0:07:25so they're going to play, aren't they? It's how it goes.
0:07:25 > 0:07:28- You're right, mate. - Best time to do it, 12 o'clock, when they're all in bed.
0:07:28 > 0:07:31- And then they might all still be up then.- Yeah.
0:07:31 > 0:07:33Sean has no choice but to wait
0:07:33 > 0:07:36until the streets are quieter to repair the hydrant.
0:07:36 > 0:07:39He'll return with some backup.
0:07:39 > 0:07:42At the end of the day, I'm just a normal person like everybody else.
0:07:42 > 0:07:45I'm not here to take abuse off anybody, really,
0:07:45 > 0:07:47I'm just here to do the job.
0:07:47 > 0:07:51And, you know, if people are going to start abusing me
0:07:51 > 0:07:55in any way, shape or form then I'll just leave site.
0:07:55 > 0:07:58MUSIC: "Summertime" by Billy Stewart
0:08:00 > 0:08:03The hot weather continues.
0:08:05 > 0:08:09There's been no rainfall now for two weeks.
0:08:11 > 0:08:13Drains have less water flowing through them,
0:08:13 > 0:08:16causing blockages all over the region.
0:08:16 > 0:08:17Jesus.
0:08:17 > 0:08:20PHONE RINGS
0:08:20 > 0:08:22Hiya, thank you for calling, you're through to Paul.
0:08:22 > 0:08:23Got more odours coming in,
0:08:23 > 0:08:26so people are not happy about sitting in their gardens, are they?
0:08:26 > 0:08:31Smelling crap, basically. I wouldn't be, anyway.
0:08:31 > 0:08:36Adrian and Wes are one of 70 teams who work on blocked drains.
0:08:36 > 0:08:38That's horrendous, that, innit?
0:08:38 > 0:08:41Do you want to stay in there a bit, Wes, or do you want me to get you out?
0:08:41 > 0:08:43No, I think I want to come out now, mate.
0:08:43 > 0:08:47It takes six weeks of hands-on training before you can do this job.
0:08:47 > 0:08:51I mean, this is probably one of the worst I've been to for a while, but...
0:08:51 > 0:08:54A resident in Oldham called the team in after raw sewage started
0:08:54 > 0:08:56to flood her back yard.
0:08:59 > 0:09:01I tried to prod it down.
0:09:01 > 0:09:05I got an old jar and I'm slopping out the water with the old jar,
0:09:05 > 0:09:09but as I'm slopping it out, more's coming up.
0:09:09 > 0:09:11Ooh! Just a horrible job.
0:09:11 > 0:09:14It's not the prettiest job, you know, but it is what it is.
0:09:14 > 0:09:19You've got to have a strong stomach but, you know, it is quite rewarding.
0:09:19 > 0:09:22Weren't very sure whether they said they was coming today or
0:09:22 > 0:09:25tomorrow and I thought if I were going out tomorrow and
0:09:25 > 0:09:29you were coming tomorrow, I could've made other arrangements, but I'm so glad you've come today.
0:09:29 > 0:09:31I can go round to me sister's after.
0:09:31 > 0:09:32(Have a glass of wine.)
0:09:36 > 0:09:39You'll tend to find that it's what people are flushing down,
0:09:39 > 0:09:43it's fat, it's baby wipes, it's sanitary towels - you name it, it goes down there.
0:09:43 > 0:09:46T-shirts, we've even pulled out of the odd sewer lines.
0:09:46 > 0:09:49I mean, yeah, there is defects on the lines sometimes,
0:09:49 > 0:09:52but a lot of it is educating people what not to be flushing.
0:09:52 > 0:09:54Have you ate all of them goujons?
0:09:54 > 0:09:56- I might just have one of them. - Go on, have one, mate.
0:09:56 > 0:10:01Crews work an eight-hour shift, and do an average of four callouts a day.
0:10:01 > 0:10:05Tell you what, lad, I don't know about...well,
0:10:05 > 0:10:07you're single, aren't you, but my missus goes mad at me
0:10:07 > 0:10:10sometimes, going home every night, stinking of shit.
0:10:10 > 0:10:12I can imagine, mate.
0:10:12 > 0:10:14You go home in such states sometimes,
0:10:14 > 0:10:17smelling of poo - depending on what you've been doing.
0:10:17 > 0:10:19Last week, me wife made me get changed into me underpants
0:10:19 > 0:10:22in the front garden before she even let me into the house.
0:10:22 > 0:10:26She had the key in the door, so I had to knock on, and she opened
0:10:26 > 0:10:29the door and she said, "You can get changed there before you come in".
0:10:29 > 0:10:32So the neighbours were appreciative of it, especially the female ones.
0:10:32 > 0:10:34But, er, it was a bit cold, let's say.
0:10:34 > 0:10:36Even the little lad's started understanding
0:10:36 > 0:10:39- what I do for a living.- Has he?
0:10:39 > 0:10:42Yeah, cos apparently, I were at work other day
0:10:42 > 0:10:46and he went for a poo and said to his mum, "I just sent some work down to daddy's place."
0:10:46 > 0:10:48THEY LAUGH
0:10:48 > 0:10:52Did I tell you about that job I went on in, er, Burnley, that abattoir?
0:10:52 > 0:10:54No, don't think so, mate, no.
0:10:54 > 0:10:56Manhole spilling out over the top,
0:10:56 > 0:11:00intestines running down... running down this lane.
0:11:00 > 0:11:03Full of blood, running into this brook.
0:11:03 > 0:11:07I tell you what, if you'd have been there, it would've been enough to
0:11:07 > 0:11:10put you off these little bad boys, these chicken, whatever they are.
0:11:16 > 0:11:21I have probably seen more of my son working shifts than I would do
0:11:21 > 0:11:23if I were working a nine-to-five job.
0:11:23 > 0:11:26Strangely, I've fallen in love with the job.
0:11:26 > 0:11:29I don't think I could see myself doing anything else.
0:11:29 > 0:11:32I know you have problems with numbers,
0:11:32 > 0:11:35so when it gets to putting the house number in, just pass it over.
0:11:35 > 0:11:39We'd probably find it if you spelt Middleton right.
0:11:39 > 0:11:42Should've worked harder at school, you, Wes.
0:11:42 > 0:11:45SATNAV: Continue 0.6 miles, then enter roundabout.
0:11:45 > 0:11:48There you go, tramp on chips, mate.
0:11:48 > 0:11:50I'm on it like a tramp on chips.
0:11:50 > 0:11:52You're a good 'un, mate. You're a good 'un.
0:11:59 > 0:12:03In Liverpool, the city swelters in the heat.
0:12:03 > 0:12:08Just six miles from the city centre is Croxteth, and the Stand Farm pub.
0:12:08 > 0:12:14It's a popular venue for weddings and functions, but the landlord
0:12:14 > 0:12:18owes more than £7,000 in unpaid water bills.
0:12:21 > 0:12:24Caroline and Ian are here to collect the debt,
0:12:24 > 0:12:27or cut off the water supply.
0:12:27 > 0:12:30As well as the bills, they'll have had reminders, half a dozen phone
0:12:30 > 0:12:34calls, and they've also had a letter giving them seven days' notice that
0:12:34 > 0:12:37we intend to disconnect unless they pay, so we're down to this now.
0:12:39 > 0:12:42This area has one of the highest crime rates in the city,
0:12:42 > 0:12:45so the police are also on site.
0:12:52 > 0:12:54Ideal scenario here is he pays his debt.
0:12:54 > 0:12:57If he's struggling then speak to us, like everyone else does,
0:12:57 > 0:13:00you know, we can always work something out.
0:13:00 > 0:13:01But this is a last resort.
0:13:01 > 0:13:04You know, we've got to a stage where we've done everything
0:13:04 > 0:13:07we could possibly do to resolve it.
0:13:07 > 0:13:09Banged on the door... Have you banged on the window?
0:13:09 > 0:13:13- Yeah.- Have you been in touch with them, or...?
0:13:13 > 0:13:15We've not been able to speak to anyone, so we're like you.
0:13:15 > 0:13:18But this happens every time we come here.
0:13:18 > 0:13:20You have to bang on the window.
0:13:20 > 0:13:22The landlord turns up.
0:13:23 > 0:13:27- Hi, sir, is this your pub?- Yeah. - What's your name, sir?
0:13:27 > 0:13:30I'm United Utilities.
0:13:30 > 0:13:33- What can I do for you?- I've come to disconnect your commercial supply.
0:13:33 > 0:13:34- Why?- Nonpayment of bill.
0:13:34 > 0:13:37Do you have a warrant?
0:13:37 > 0:13:39We must be able to work something out here, surely.
0:13:39 > 0:13:42We can't... We're here today, if you say we can't disconnect today,
0:13:42 > 0:13:45we'll go away, we'll apply to magistrates' warrants, seven days.
0:13:45 > 0:13:48Obviously going to be legal fees on top of that if we do that.
0:13:48 > 0:13:50Of course. But you're going to have to do that, then, mate.
0:13:50 > 0:13:54You'll have to go away and get a warrant. I know it will cost me money in the long run,
0:13:54 > 0:13:56but if I let you in now...
0:13:56 > 0:13:59I have somebody booked a wedding on Saturday. I can't let people down like that.
0:13:59 > 0:14:03- You have a wedding for Saturday? - Yeah. I can't do that to somebody. Imagine if it was your wedding day.
0:14:03 > 0:14:06The landlord's been running the pub for a year
0:14:06 > 0:14:09and doesn't have the cash to pay the debt now...
0:14:09 > 0:14:13but is keen to prove that money is coming in.
0:14:13 > 0:14:16Sorry. I said it was a wedding. It wasn't, it's a christening.
0:14:16 > 0:14:19The business is there, if you let me do it.
0:14:19 > 0:14:22Every weekend we've got something, every single weekend.
0:14:22 > 0:14:26The money will be there, I just physically haven't got it now.
0:14:26 > 0:14:28- I'll tell you what we'll do.- Go on.
0:14:28 > 0:14:31- We're still going to apply for the warrant.- OK.
0:14:31 > 0:14:33We'll hold it off, till about 14 days.
0:14:33 > 0:14:36Instead of coming next week
0:14:36 > 0:14:38and cutting you off, we'll hold it 14 days.
0:14:38 > 0:14:41The team agreed to give him two weeks to pay the debt.
0:14:41 > 0:14:45If not, they'll return with a warrant and cut his water off.
0:14:45 > 0:14:48We'll still apply for it,
0:14:48 > 0:14:51just in case we do find ourselves in two weeks' time, the same.
0:14:51 > 0:14:53We won't have same situation then - we'll have a power
0:14:53 > 0:14:57of entry, we'll have a locksmith, we'll go in and just do it. There's no discussion.
0:15:03 > 0:15:084pm in Rochdale and it's Adrian and Wes's last job of the day.
0:15:08 > 0:15:11There you are, Ade, a bit of carpet for your house(!)
0:15:11 > 0:15:13Shall I throw it on top?
0:15:15 > 0:15:18It's a pretty nasty blockage.
0:15:20 > 0:15:22Oh, that's a nice one(!)
0:15:22 > 0:15:25Exactly the type of job that you want at this time of day
0:15:25 > 0:15:27when you're after an early door(!)
0:15:27 > 0:15:30If anybody can clear this, it's the Rodfather here, isn't it?
0:15:30 > 0:15:33"Rodfather", that's what they call me.
0:15:33 > 0:15:36Adrian and Wes have a choice - to flush it down,
0:15:36 > 0:15:38or take the stuff out manually.
0:15:38 > 0:15:42It's better just to dilute it with water than push it all through.
0:15:42 > 0:15:45It's better for us when I say better,
0:15:45 > 0:15:47cos we don't want to be picking anything out.
0:15:47 > 0:15:49Too thick, innit?
0:15:49 > 0:15:51Just jet it.
0:15:51 > 0:15:53Yeah, going to have to, mate.
0:15:53 > 0:15:56I thought you couldn't jet where there was lots of stuff in it
0:15:56 > 0:15:58cos it might come back up at you.
0:15:58 > 0:16:00Yeah, but...but...but Wes is jetting this, so I'm not bothered
0:16:00 > 0:16:02if it comes back up at Wes.
0:16:17 > 0:16:19There's that many rags and whatnot, it's just not clearing
0:16:19 > 0:16:22with the jet, so we'll get the suction off now,
0:16:22 > 0:16:25we'll draw it off and we'll see what's what then.
0:16:25 > 0:16:26Take the full length off.
0:16:26 > 0:16:29It's just, if we keep jetting at it, it's just going to keep
0:16:29 > 0:16:32flooding out, we're not really getting anywhere.
0:16:35 > 0:16:38That's ridiculous, that much rag, though, isn't it?
0:16:38 > 0:16:42I don't think people realise what effect it has, and more often
0:16:42 > 0:16:45than not, it affects other properties as well as their own.
0:16:54 > 0:16:56All in a day's work.
0:16:56 > 0:16:59I don't even want to see it, Wes.
0:16:59 > 0:17:00Only tell me if it's clear.
0:17:00 > 0:17:04A camera's sent down to make sure the sewer's clear.
0:17:04 > 0:17:07I think I'm yet to clear a blockage where there's not been
0:17:07 > 0:17:08wipes in the line.
0:17:08 > 0:17:12The backed-up waste is all down to a mass of baby wipes.
0:17:12 > 0:17:15The construction of the baby wipe is that they'll always stay
0:17:15 > 0:17:18in one piece, so until it reaches a treatment works, or until it
0:17:18 > 0:17:23causes an effect like it has today, they're just going to stay in there.
0:17:23 > 0:17:26Well, that's unblocked.
0:17:26 > 0:17:29Right, it's the unattractive bit now of tidying up.
0:17:31 > 0:17:32Now it smells.
0:17:32 > 0:17:36And the easiest way to describe it is it just smells like poo.
0:17:36 > 0:17:38HE LAUGHS
0:17:38 > 0:17:40It doesn't taste good, either.
0:17:40 > 0:17:42All right, then.
0:17:42 > 0:17:45- Any more left?- That's it, mate.
0:17:45 > 0:17:48It's our favourite bit, this, though, cos you know it's nearly home time.
0:17:50 > 0:17:53There's hell of a lot of baby wipe in there, to be honest with you.
0:17:53 > 0:17:55More than I've probably seen in a long time.
0:17:55 > 0:17:58- We took a lot out and he said... - You've only lived at the property for a while?
0:17:58 > 0:17:59- A month.- Right.
0:17:59 > 0:18:02And he said it were us that had done it.
0:18:02 > 0:18:03So he took that grid off.
0:18:03 > 0:18:05Right.
0:18:05 > 0:18:07Yeah, it's always worthwhile educating you while
0:18:07 > 0:18:10we're here, of not flushing wipes down...
0:18:10 > 0:18:11I don't use 'em, I don't do 'em anyway.
0:18:11 > 0:18:14I'm not saying you put 'em down, but there was so much in there,
0:18:14 > 0:18:18so if you speak to the landlord about that as well. Unless you want me to speak to him for you...
0:18:18 > 0:18:20You can do, if you want to ring the...
0:18:20 > 0:18:23well, it's the estate agents, because they don't believe me.
0:18:23 > 0:18:25Well, if you can write the number down for us,
0:18:25 > 0:18:27- I'll speak to them for you. - Yeah, yeah, that's great.
0:18:27 > 0:18:30Give it the benefit of the doubt,
0:18:30 > 0:18:32if she's only lived here for a month.
0:18:32 > 0:18:35Enjoy the rest of your night and we'll get out of your way.
0:18:35 > 0:18:38- That's great, that, thanks a lot. - OK, then, cheers.
0:18:38 > 0:18:39See you now.
0:18:39 > 0:18:43It's back home now, shower, tea, then ready to save the world
0:18:43 > 0:18:45again tomorrow, is our punch line, innit, Wes?
0:18:45 > 0:18:47That's the one, mate.
0:18:47 > 0:18:50Been one of the more challenging days today.
0:18:50 > 0:18:52I like to go home clean if I can
0:18:52 > 0:18:55but, er, as it proves, it's been more of a difficult day,
0:18:55 > 0:18:59but it's rough with the smooth, that's the way it goes.
0:18:59 > 0:19:02- See you in the morning, Wes. - Yeah, see you in the morning, mate.
0:19:06 > 0:19:10RADIO: The Met Office has extended its heat wave warnings across more areas
0:19:10 > 0:19:13of Britain, as the soaring temperatures show no sigh of abating.
0:19:13 > 0:19:17Yesterday, the country experienced its hottest day of the year so far.
0:19:21 > 0:19:26In Manchester, the water hydrants are still going off.
0:19:26 > 0:19:29It's now nine o'clock in the evening.
0:19:29 > 0:19:31Looks like we're going to get wet.
0:19:37 > 0:19:39Sean and a colleague,
0:19:39 > 0:19:43Dave, are back on the Lower Kersal estate to shut the hydrants off.
0:19:43 > 0:19:47There's another one that we, er, get a lot up the other end there.
0:19:47 > 0:19:50But with shutting this off, that might start.
0:19:50 > 0:19:52So far this summer,
0:19:52 > 0:19:56there've been nearly 700 complaints about hydrant abuse.
0:19:56 > 0:19:58We need to do this very slowly.
0:19:58 > 0:20:02When you shut the valve down, the pressure increases on the back side,
0:20:02 > 0:20:05so it can cause bursts and stuff like that.
0:20:05 > 0:20:09I've actually seen the kids with one of these keys.
0:20:09 > 0:20:13Where they've got it from, I don't know.
0:20:13 > 0:20:15And that's all they need to open it.
0:20:15 > 0:20:18If the hydrant's not got a cap on it, then obviously
0:20:18 > 0:20:21they just put the valve key on, open it and away they go, you know.
0:20:21 > 0:20:23And the kids call them fountain keys!
0:20:23 > 0:20:24HE LAUGHS
0:20:24 > 0:20:27Aw!
0:20:30 > 0:20:32It's a lot better than what it were, innit?
0:20:32 > 0:20:35Lot better than being 40 foot in the air, innit?
0:20:35 > 0:20:37You been in my van?
0:20:37 > 0:20:39Me? No.
0:20:39 > 0:20:42Think it's time we went.
0:20:47 > 0:20:50You all right? Think it's time we went.
0:20:50 > 0:20:52MUMBLING
0:20:52 > 0:20:54You what, mate?
0:20:54 > 0:20:56INDISTINCT
0:20:56 > 0:20:59Well, everyone's paying the bill, aren't they?
0:20:59 > 0:21:01We're paying for it, you know, everybody. You know.
0:21:01 > 0:21:04They just need educating, I think, you know.
0:21:04 > 0:21:06That's the third time in about two days, this.
0:21:06 > 0:21:09So the other day, it was shooting up there, about 30 foot in the air.
0:21:09 > 0:21:13And up there. Just give the bills to the parents.
0:21:13 > 0:21:17We're running out of caps, Dave, we've only got a few left, mate!
0:21:17 > 0:21:18How many have you got?
0:21:18 > 0:21:19Three.
0:21:19 > 0:21:22Today's been a really hot day, so obviously it's a busy night.
0:21:22 > 0:21:25I think this has been the highest number since the warm weather started.
0:21:25 > 0:21:30This summer, it's been the most we've had this summer, definitely.
0:21:35 > 0:21:38They work into overtime to deal with all the other hydrants that
0:21:38 > 0:21:40have been set off during the day.
0:21:44 > 0:21:48We've been at it now since 7 o'clock and it's now 5 to 11,
0:21:48 > 0:21:53you know, so we've been out here a good four hours now, you know.
0:21:53 > 0:21:55Hopefully this'll be the last one,
0:21:55 > 0:21:58but you never know, you never know.
0:21:58 > 0:22:01PHONE RINGS
0:22:01 > 0:22:03'Hello, Tracey speaking.'
0:22:03 > 0:22:05Hiya, it's Dave Ellworthy of Bolton. Is...?
0:22:05 > 0:22:06Hiya.
0:22:06 > 0:22:09Is everything quiet?
0:22:09 > 0:22:12You've had no more hydrants abuses reported, have you?
0:22:12 > 0:22:13Not that we need you to go out on, no.
0:22:13 > 0:22:15SHE LAUGHS
0:22:15 > 0:22:16Oh, it's all right.
0:22:16 > 0:22:18We've had a load on at Salford tonight,
0:22:18 > 0:22:20we've had ten over here, so we've just...
0:22:20 > 0:22:22Oh, my God.
0:22:22 > 0:22:25We've just about cleared them off, I think.
0:22:25 > 0:22:29Tomorrow's weather is going to be the same as today's.
0:22:29 > 0:22:30HE LAUGHS
0:22:30 > 0:22:33Dry for everybody, wet for us.
0:22:33 > 0:22:34HE LAUGHS
0:22:42 > 0:22:46At the Stand Farm pub in Liverpool, the team are back on site.
0:22:46 > 0:22:49The two-week deadline came and went,
0:22:49 > 0:22:51and the landlord still hasn't paid up.
0:22:51 > 0:22:54He's turned up and he's let us in, so yeah,
0:22:54 > 0:22:56we've not had to use a locksmith.
0:22:56 > 0:22:58There's two police officers with us.
0:22:58 > 0:23:01Caroline and Ian have a warrant for entry to cut off the water supply,
0:23:01 > 0:23:05and they discover the landlord has been getting his water for free.
0:23:05 > 0:23:07That's a scam, innit? They've got a T before the meter.
0:23:07 > 0:23:09What's that do?
0:23:09 > 0:23:11That loops back on.
0:23:11 > 0:23:14- What's that mean?- They've bypassed that. They're drawing water before the meter.
0:23:14 > 0:23:16So, he's... You're kidding me?
0:23:16 > 0:23:19No, there. Bypass T. Any Ts should be straight above that.
0:23:19 > 0:23:22So that's obviously an illegal split, isn't it?
0:23:22 > 0:23:23BOTH: Yeah.
0:23:23 > 0:23:26So there's this one pipe going to the meter.
0:23:26 > 0:23:29There's now a pipe before it going around the meter, back into the pipe.
0:23:29 > 0:23:32So the water's bypassing the meter, so it doesn't register.
0:23:32 > 0:23:35I didn't expect to see that.
0:23:35 > 0:23:38No, I've never seen that before, so that's a first for me.
0:23:38 > 0:23:41They've been told that upstairs is used as a residence,
0:23:41 > 0:23:45and under the law they have no authority to cut off that water.
0:23:45 > 0:23:48But they finally cut off the supply to the business
0:23:48 > 0:23:50part of the premises.
0:23:50 > 0:23:55But because your sinks are off in your kitchen, your toilets aren't functioning,
0:23:55 > 0:23:59you can't trade as a pub, especially serving food.
0:24:02 > 0:24:06He's obviously a bit irate, but it's what we expected.
0:24:06 > 0:24:09It's obviously extreme we've had to go to this level.
0:24:09 > 0:24:11Not all customers are like this.
0:24:11 > 0:24:14The eleventh hour of the eleventh day, a bit too late.
0:24:22 > 0:24:25In Croxteth, the team receive a tip-off
0:24:25 > 0:24:28that the pub is still trading, despite having no water supply.
0:24:28 > 0:24:31DRILL WHIRS
0:24:31 > 0:24:33Well, you know he's saying he's closed?
0:24:33 > 0:24:35He's still left a lot of stuff in here like bottles,
0:24:35 > 0:24:36which you wouldn't do.
0:24:36 > 0:24:39He's been trading. All this was empty.
0:24:39 > 0:24:41I knew he was going to do that.
0:24:41 > 0:24:45The landlord has been informed that the team are back.
0:24:45 > 0:24:47- In here if you want to.- Here you go.
0:24:47 > 0:24:51Caroline. Caroline. Stand back.
0:24:51 > 0:24:55Hang back. Let the police speak to him.
0:24:55 > 0:24:58- Someone's obviously tipped him off. - Yeah.- Took his time, didn't he?
0:25:00 > 0:25:02Our cameras are not allowed inside,
0:25:02 > 0:25:04but the team film what they find
0:25:04 > 0:25:07as proof that the landlord has been trading.
0:25:10 > 0:25:12Somehow the water is back on.
0:25:12 > 0:25:14Yeah, yeah, it's connected again.
0:25:14 > 0:25:18And the meter has been bypassed...again.
0:25:18 > 0:25:21- There you go.- Get pictures of it as well on this.
0:25:21 > 0:25:23Exhibit A.
0:25:23 > 0:25:26- I wish I could find a key for upstairs.- We need to get upstairs.
0:25:26 > 0:25:29- Right, have we got all the keys? Where are they keys?- Behind the bar.
0:25:29 > 0:25:32The team were told that people were living upstairs,
0:25:32 > 0:25:34but it's clear that wasn't the case.
0:25:36 > 0:25:38There we go. Oh!
0:25:38 > 0:25:40- Oh, look at that.- Oh!
0:25:41 > 0:25:42Oh, I knew it.
0:25:42 > 0:25:44Do that other one.
0:25:46 > 0:25:47Yep, pump's on.
0:25:47 > 0:25:51Cash register's on. There's a key in.
0:25:51 > 0:25:54- Yeah, it's all connected here anyway. - Yeah.
0:25:54 > 0:25:57This is an absolutely massive function room.
0:25:57 > 0:26:00The pub now is completely disconnected,
0:26:00 > 0:26:02so there's no water going into...
0:26:02 > 0:26:05either the domestic or the commercial.
0:26:05 > 0:26:07Thank you. We've removed the bypass
0:26:07 > 0:26:09that was on the meter and the meter.
0:26:09 > 0:26:11- Just grab these steps.- Pop that in you car
0:26:11 > 0:26:14and then I'll...I'll take that and have it made into a brooch.
0:26:14 > 0:26:17For me now, this is where we hand over to legal
0:26:17 > 0:26:20and say, "Guys, we've done this, over to you.
0:26:20 > 0:26:21"You need to take it from there
0:26:21 > 0:26:24"to go and get the money via the courts now."
0:26:32 > 0:26:36The relentless hot weather means consumption of water goes up by 10%.
0:26:40 > 0:26:43In the North West, three million homes
0:26:43 > 0:26:48rely on 184 reservoirs to keep their taps running.
0:26:48 > 0:26:53Headworks controller Dave monitors nine of them in Cumbria.
0:26:53 > 0:26:58Think of the van as me desk and Cumbria's obviously just my office.
0:26:58 > 0:27:01So I've got a great place to work.
0:27:06 > 0:27:09Wet Sleddale Reservoir has a dam with a tunnel
0:27:09 > 0:27:12running its entire length of 600 metres.
0:27:12 > 0:27:14Today, it's due an inspection.
0:27:14 > 0:27:16This job's all about keys.
0:27:16 > 0:27:18We've got that many different sites with that many different locks,
0:27:18 > 0:27:22so we just end up having to carry packs and packs of keys.
0:27:34 > 0:27:36What you do is you lock yourself in,
0:27:36 > 0:27:41but then when you're down here, cos it's blocked off at either end,
0:27:41 > 0:27:44you can hear coughs, you can hear somebody talking,
0:27:44 > 0:27:47chuntering in the background, you can hear footsteps.
0:27:47 > 0:27:50And all it is is your sound bouncing off the wall and coming back at you.
0:27:50 > 0:27:53But, yeah, the first couple of times I was down here,
0:27:53 > 0:27:56you're like, "Hmm. I wonder...I wonder what that is." HE LAUGHS
0:27:56 > 0:27:59I mean, obviously, I'd hope if there was any ghosts
0:27:59 > 0:28:02or anything spooky like that, that they're all water workers,
0:28:02 > 0:28:05so they'd maybe give me a bit of an easier time about it.
0:28:05 > 0:28:07Probably not. HE LAUGHS
0:28:10 > 0:28:13We're in, like, a sort of a giant man-made cave almost,
0:28:13 > 0:28:16and you get these big massive spiders
0:28:16 > 0:28:18that kind of dangle about face height.
0:28:18 > 0:28:21So if you haven't been in for a couple of days, like over a weekend,
0:28:21 > 0:28:23and you come in on a Monday morning,
0:28:23 > 0:28:25you kind of end up walking like that,
0:28:25 > 0:28:27just so you don't get spiders in your face.
0:28:31 > 0:28:34I know what I'm looking at when I look at these cracks
0:28:34 > 0:28:37and I can see, well, it's an old crack.
0:28:37 > 0:28:41There's nothing...there's nothing fresh coming out.
0:28:41 > 0:28:46And these little tell gauges, one is the scale
0:28:46 > 0:28:48and the other is the crosshair.
0:28:48 > 0:28:50And you can actually tell by recording over time
0:28:50 > 0:28:52what the dam's doing.
0:28:52 > 0:28:54I mean, this was built in '66
0:28:54 > 0:28:57and it's never...it's never moved an inch, so...
0:28:57 > 0:28:59This is the wet side now of the dam,
0:28:59 > 0:29:03so you've got 2.25 billion litres of water on this side of the wall.
0:29:03 > 0:29:06The supervising engineer always tells me if there's water
0:29:06 > 0:29:09sort of leaking through this side that's a bad sign.
0:29:09 > 0:29:12If there's water leaking through this side it's bad, but it's...
0:29:12 > 0:29:14Cos this is the dry side,
0:29:14 > 0:29:17it's not as bad as if it was leaking on that side.
0:29:24 > 0:29:25When I'm doing my dam check,
0:29:25 > 0:29:28I'm not just checking the dam for any physical faults,
0:29:28 > 0:29:31I'm also checking the reservoir, the reservoir margin as well.
0:29:31 > 0:29:34It could be somebody swimming, especially in weather like this.
0:29:34 > 0:29:36It might be somebody camping.
0:29:36 > 0:29:39So, basically, it's just looking for anything obvious.
0:29:44 > 0:29:46All the reservoirs and the land around them
0:29:46 > 0:29:49are owned by the water company.
0:29:49 > 0:29:53The public have the right to visit but swimming is trespassing.
0:29:55 > 0:29:58I've spent a lot of me weekends over the last couple of years
0:29:58 > 0:30:00having to be the fun police,
0:30:00 > 0:30:02because, like I say, people come out of the city
0:30:02 > 0:30:06and just assume that the countryside is their playground
0:30:06 > 0:30:08and they can just get on and do what they want.
0:30:13 > 0:30:15In Gorton, East Manchester,
0:30:15 > 0:30:20a hole has appeared right outside a local shop owned by Ibi.
0:30:20 > 0:30:26I shut my shop and I put a few crates around it to warn passers-by.
0:30:26 > 0:30:28And right in front of me eyes...
0:30:28 > 0:30:32it took about 20 minutes to gradually cave in fully.
0:30:32 > 0:30:36I hope...they do a good job on it now,
0:30:36 > 0:30:39because it could have easily killed someone yesterday.
0:30:39 > 0:30:42- Who do I speak to?- Nobody's sure what caused it.
0:30:42 > 0:30:44All right, mate, I'll phone 'em up.
0:30:44 > 0:30:46There is nothing in-between the bottom and the top.
0:30:46 > 0:30:49It's like something's just...disappeared.
0:30:50 > 0:30:53There were some young boys jumping on the edge yesterday.
0:30:53 > 0:30:56- Yes. It was cracking, wasn't it? - Yeah, yeah.
0:30:56 > 0:31:00We're not surprised cos over a few months
0:31:00 > 0:31:02it's actually been dipping
0:31:02 > 0:31:05with the bad weather we had...just before Christmas,
0:31:05 > 0:31:07we had all the rain and the snow and it just dipped.
0:31:07 > 0:31:10It's like who do you blame?
0:31:10 > 0:31:14United Utilities, council or Highways Department?
0:31:14 > 0:31:16It's just swings and roundabouts.
0:31:16 > 0:31:19The evidence is there, innit, with that bloody big hole.
0:31:19 > 0:31:23Network engineer Chris has come to investigate.
0:31:23 > 0:31:25This is what they call the upstream manhole,
0:31:25 > 0:31:27so this flows that way towards the collapse.
0:31:27 > 0:31:31So when we lift these up, what we'd expect to see, normally,
0:31:31 > 0:31:34is a good flowing sewer, especially with a biggish sewer.
0:31:34 > 0:31:37When we've lifted this up, we can't see what we call the invert,
0:31:37 > 0:31:39the pipe at the bottom.
0:31:39 > 0:31:42That's giving us evidence that the collapse in the road
0:31:42 > 0:31:44is our responsibility to repair the sewer.
0:31:44 > 0:31:47But at the end of the day, we need it sorting out.
0:31:47 > 0:31:50And...it is an eyesore.
0:31:55 > 0:31:59A remote camera is sent down to see the extent of the damage.
0:32:11 > 0:32:15The footage proves this is a sewer collapse.
0:32:16 > 0:32:18It's deteriorated probably over the years.
0:32:18 > 0:32:20This is quite a serious one, as you can see.
0:32:20 > 0:32:23Sometimes we have shallow sewers on busy roads
0:32:23 > 0:32:26and, obviously, we've got a lot of heavy traffic going over them,
0:32:26 > 0:32:29which can disturb the pipes and cause collapses that way.
0:32:29 > 0:32:33Right now, evening time, the shop would be bustling,
0:32:33 > 0:32:36but I'm just hoping by tomorrow or the day after,
0:32:36 > 0:32:39they get it done, because I can't carry on like this.
0:32:39 > 0:32:42Do you...do you know how long it's going to take?
0:32:42 > 0:32:44Well, if we can get on to it tomorrow,
0:32:44 > 0:32:48- I would say between two and three days.- Right.
0:32:48 > 0:32:54That's as quick as I think we'd be able to do it and get it back open.
0:32:54 > 0:32:58I know it's affecting your business and I can only apologise for that.
0:32:58 > 0:33:00- OK.- OK?- All right.
0:33:02 > 0:33:04GULLS SCREECH
0:33:07 > 0:33:11In Blackpool, the hot weather triples the population...
0:33:11 > 0:33:13and demands on the sewers.
0:33:15 > 0:33:20Just been getting like a sulphury...smell,
0:33:20 > 0:33:22like a really bad eggy odour in the garden.
0:33:22 > 0:33:25And it's horrible, it knocks you sick.
0:33:25 > 0:33:27So I had to phone up and get it sorted out.
0:33:29 > 0:33:31Get cracking, lad!
0:33:32 > 0:33:35To cope with the demands more waste-water teams
0:33:35 > 0:33:38like Andy and Terry are put on shift.
0:33:38 > 0:33:40You see anybody last night, no?
0:33:40 > 0:33:42Went for a meal with one of my mates.
0:33:42 > 0:33:45Gravy was like jelly.
0:33:45 > 0:33:46Oh, it was disgusting!
0:33:46 > 0:33:48Know when it's dead thick?
0:33:48 > 0:33:54I scooped fork into it and it didn't even go through t'gaps in fork.
0:33:54 > 0:33:55Oh, it was minging!
0:34:00 > 0:34:02It's a good place to work, is Blackpool.
0:34:02 > 0:34:04As you see, it's a nice sunny day today.
0:34:04 > 0:34:06We find in the summer the jobs
0:34:06 > 0:34:09seem to be just constant and rolling through,
0:34:09 > 0:34:13cos of more baby wipes and takeaways being used more often and stuff.
0:34:13 > 0:34:16- So we're permanently working, it's nonstop.- It's nonstop.
0:34:16 > 0:34:19You do a job, you finish a job, you complete a job,
0:34:19 > 0:34:21and it's onwards to the next job and you keep rolling out.
0:34:21 > 0:34:24Bit of hit and miss, depending on what people flush.
0:34:24 > 0:34:26HE LAUGHS
0:34:26 > 0:34:28- So you've been getting a smell, have you?- Yeah.
0:34:28 > 0:34:31- Oh! I can smell it out here.- Aye.
0:34:31 > 0:34:35- Yeah.- Might need some...screwdrivers and some gloves.
0:34:35 > 0:34:39- Can we gain access through the back? - Have you got a key for the back gate?
0:34:43 > 0:34:47They've had an odour complaint and we're just going to check now,
0:34:47 > 0:34:51lift this manhole and see if there's anything going on.
0:34:51 > 0:34:53Yeah, I can smell it already.
0:34:53 > 0:34:58- Oh, yeah! Bingo! Look at that one! - Get it up.- A good one that.
0:34:58 > 0:35:00So not very pleasant when you're sat out in the garden
0:35:00 > 0:35:03- with your friends or your family. - SHE LAUGHS
0:35:03 > 0:35:06- Not very nice at all.- It's a beauty this.
0:35:06 > 0:35:08So all we're going to do is add a bit more water
0:35:08 > 0:35:09to the thicker and denser stuff
0:35:09 > 0:35:13just to break the tissue paper down to allow it to flow through easier.
0:35:16 > 0:35:19Just...be aware it might spray back again.
0:35:21 > 0:35:23- Water on!- Water on!
0:35:27 > 0:35:30See a piece of tissue's caught over the trap
0:35:30 > 0:35:32and it just builds up gradually over time.
0:35:32 > 0:35:34And it just allows the system to back up.
0:35:36 > 0:35:37The essence of man.
0:35:41 > 0:35:45Just...take it down the gully there, Terry. Wash it down from gully side.
0:35:45 > 0:35:46- Water on.- Water on!
0:35:51 > 0:35:53Just keep it coming, Terry.
0:35:55 > 0:35:58And that's how you clear a blockage. HE LAUGHS
0:35:58 > 0:36:01It looked like there was some baby wipes in there.
0:36:01 > 0:36:04They can be a nuisance sometimes in the traps, like.
0:36:04 > 0:36:07This job has only taken 20 minutes to sort.
0:36:07 > 0:36:09Best bet is just stick with toilet paper
0:36:09 > 0:36:13- for what comes out of you.- Right. It's probably my daughter.- Anything else, bin it.
0:36:13 > 0:36:16- Right. OK, then.- But, yeah, other than that we're all done.
0:36:16 > 0:36:18We've put a camera through to the main, that's clear.
0:36:18 > 0:36:20And...all sorted.
0:36:20 > 0:36:22- Brilliant.- Should smell a bit better from now on.
0:36:22 > 0:36:23THEY LAUGH
0:36:23 > 0:36:26Just glad the smell's gone now
0:36:26 > 0:36:30and can sit down and enjoy a brew without being knocked sick.
0:36:30 > 0:36:33SHE LAUGHS
0:36:34 > 0:36:36Grab a What Not To Flush.
0:36:36 > 0:36:40How to put this politely, like, it's like your mother or somebody
0:36:40 > 0:36:42baking and you walk in and you smell the baking smell
0:36:42 > 0:36:45and you get used to the baking smell,
0:36:45 > 0:36:46but we get used to the smells
0:36:46 > 0:36:49that we have to deal with on a day-to-day basis.
0:36:49 > 0:36:51- You just get used to it, don't you? - Yeah.
0:36:51 > 0:36:53Doesn't really bother me...ever.
0:36:53 > 0:36:55A fat smell, don't get me wrong,
0:36:55 > 0:36:57if you get a fat blockage,
0:36:57 > 0:36:59a total fat blockage and you jet your fat blockage.
0:36:59 > 0:37:02- Sun on it all day.- And it's been really warm.- Caking.
0:37:06 > 0:37:09Why have you just changed that? THEY LAUGH
0:37:09 > 0:37:12Putting it more onto myself, you know.
0:37:12 > 0:37:14Get a close-up shot.
0:37:14 > 0:37:16Just another day in the office.
0:37:16 > 0:37:18THEY LAUGH
0:37:26 > 0:37:30Everything we flush ends up in a waste-water treatment works.
0:37:34 > 0:37:38Process controller Dave has worked in the Wilmslow plant for ten years.
0:37:38 > 0:37:40Wilmslow's quite a posh area.
0:37:40 > 0:37:44A lot of footballers live here, quite a few famous people...like me.
0:37:44 > 0:37:48We won't get anything too nasty if it's posh people, will we?
0:37:48 > 0:37:50It smells of roses.
0:37:53 > 0:37:57Just to give you an idea of what job we do, so...that's what comes in.
0:37:57 > 0:37:59This is what's going to river.
0:38:00 > 0:38:03You wouldn't know if that was clean water or waste.
0:38:03 > 0:38:06This now from Wilmslow actually goes into the River Dean,
0:38:06 > 0:38:09which is just at the back of us here,
0:38:09 > 0:38:12which then shortly goes into the River Bollin then.
0:38:12 > 0:38:16So, you know, our rivers are really clean in this area.
0:38:16 > 0:38:18We do a really good job.
0:38:18 > 0:38:20I do a good job.
0:38:21 > 0:38:24Very proud.
0:38:24 > 0:38:29The solid waste is processed into environmentally-safe fertiliser.
0:38:29 > 0:38:31So these are biological filters
0:38:31 > 0:38:33and these rocks have millions of different bugs on.
0:38:33 > 0:38:36You won't see 'em with the naked eye, you need to use a microscope.
0:38:36 > 0:38:39They'll have millions of different types of bugs on there,
0:38:39 > 0:38:41which...eat the sewage.
0:38:42 > 0:38:46But first, all the waste is collected in four detention tanks.
0:38:48 > 0:38:50The inlet pipe in this one is blocked.
0:38:50 > 0:38:54The screens aren't working very well on Wilmslow at the moment,
0:38:54 > 0:38:59so a load of screeners have come through and blocked a big pipe.
0:38:59 > 0:39:02And, basically, we can't get any flow through to the tank.
0:39:05 > 0:39:06With a job like this,
0:39:06 > 0:39:10the only way to get this clear is to get in and get dirty.
0:39:10 > 0:39:14Yeah, it's not a very nice job, but someone has to do it.
0:39:14 > 0:39:18A high-pressure blast of water forces the blockage to the surface.
0:39:21 > 0:39:23So what we've done now,
0:39:23 > 0:39:25we've managed to push 'em through to this point.
0:39:25 > 0:39:27Now...it's action time.
0:39:29 > 0:39:34So it's a slow process...a little bit at a time.
0:39:34 > 0:39:37Watch what you're flushing down them toilets, you lot.
0:39:37 > 0:39:39One big ball of rag that.
0:39:39 > 0:39:43- HE SIGHS - Condoms, tampons,
0:39:43 > 0:39:46rags, cotton buds.
0:39:46 > 0:39:49Yeah, just the same old up to now.
0:39:52 > 0:39:54- HE GROANS - Come on, you git!
0:39:59 > 0:40:01Go on, you...!
0:40:01 > 0:40:02I think that's it, boys.
0:40:04 > 0:40:08I hope that's it cos I'm knackered. That's the blockage.
0:40:09 > 0:40:13It's on my skin. It'll take about a week to get rid of that smell.
0:40:13 > 0:40:15It goes in your pores, it's bloody horrid,
0:40:15 > 0:40:17don't matter what you wash in it stinks.
0:40:17 > 0:40:19For about a week, you still get the odd smell of it.
0:40:19 > 0:40:22- No women for a week.- No women for a week.
0:40:22 > 0:40:26- Just home and disinfected. - HE LAUGHS
0:40:29 > 0:40:32Well, we've done a good job. All clear now.
0:40:33 > 0:40:35Resume back to normality.
0:40:37 > 0:40:40Helping life flow smoothly.
0:40:50 > 0:40:52After two weeks,
0:40:52 > 0:40:56the hole on Constable Street is considerably bigger.
0:40:56 > 0:41:00Go on. Out. Out, Alan. Out.
0:41:00 > 0:41:02Right, down now. Down, Alan. Down.
0:41:02 > 0:41:04Right down.
0:41:04 > 0:41:06The first inspection reveals
0:41:06 > 0:41:10a far larger stretch of the Victorian sewer has caved in.
0:41:16 > 0:41:18Basically, they've got to extend the dig
0:41:18 > 0:41:22back another eight to ten metres, so it's another two frames there.
0:41:22 > 0:41:25You can actually see the size of the hole we've got,
0:41:25 > 0:41:27so we've got another two holes of the same depth to do as well.
0:41:27 > 0:41:30Lift it up!
0:41:30 > 0:41:34A job that was supposed to take a week will now be a month.
0:41:34 > 0:41:38It's a long time that to be inconvenienced.
0:41:38 > 0:41:41As I say, we can't get to the shops or anything.
0:41:41 > 0:41:43Fed up with it now, you know,
0:41:43 > 0:41:46because it's...it's an eyesore really to look at.
0:41:46 > 0:41:51The newsagents/off licence, he's the main worry for us, really,
0:41:51 > 0:41:54our most concern is for him cos obviously the business is suffering.
0:41:54 > 0:41:57He reckons that he's lost between 60%-70% of business
0:41:57 > 0:42:00since this first happened and the road was closed.
0:42:00 > 0:42:02Any customer whose business is affected
0:42:02 > 0:42:04is entitled to compensation.
0:42:04 > 0:42:07The morning trade we've kind of totally lost.
0:42:07 > 0:42:09The walk-in trade has dropped,
0:42:09 > 0:42:13but especially at this time around four, five o'clock,
0:42:13 > 0:42:15when people are leaving work,
0:42:15 > 0:42:17we would've had so many cars parked outside.
0:42:17 > 0:42:20We don't get that no more...at all.
0:42:31 > 0:42:33I am a sun goddess, I'm not going to lie to you.
0:42:33 > 0:42:35I've only got a little white stripe.
0:42:35 > 0:42:37LAUGHTER
0:42:37 > 0:42:40They're all laughing, it's true, though. Honest to God.
0:42:40 > 0:42:43The only person I've got to worry about is my husband, I've got to lock him indoors.
0:42:43 > 0:42:47He's like a dog on heat trying to get through the patio. LAUGHTER
0:42:47 > 0:42:49Unbelievable!
0:42:52 > 0:42:56The company's reservoirs are proving more popular than ever.
0:42:58 > 0:43:00It's gorgeous. The kids are with me.
0:43:00 > 0:43:03It's just one of the best places to be in England anyway.
0:43:05 > 0:43:08My children are local and a lot of their friends come here
0:43:08 > 0:43:10and the kids have been swimming in the sea in Wales, anyway,
0:43:10 > 0:43:13so they're quite confident and they're going to swim in the reservoir.
0:43:13 > 0:43:15It's better than Blackpool Beach any day.
0:43:15 > 0:43:18You don't find a dirty tampon or anything on t'beach, so...
0:43:22 > 0:43:25Rivington, just 20 miles from Manchester.
0:43:26 > 0:43:30Andy, a former gas engineer, is on weekend patrol.
0:43:32 > 0:43:34Yeah, there seems to be one or two people
0:43:34 > 0:43:35just on the edges of the reservoir.
0:43:35 > 0:43:38We'll go and have a chat with them in a short period of time.
0:43:38 > 0:43:41Erm...I can't see anybody actually swimming,
0:43:41 > 0:43:43but there's certainly a lot of people paddling.
0:43:47 > 0:43:50Already it's looking like Costa del Rivington.
0:43:56 > 0:43:59We're perhaps knocking on for a million visitors a year,
0:43:59 > 0:44:01then it's not surprising we do have issues,
0:44:01 > 0:44:04and we just do our best to try and keep on top of it.
0:44:08 > 0:44:10The temperature of the water is a big issue.
0:44:10 > 0:44:12The outside temperature today's probably 25 degrees
0:44:12 > 0:44:16and, of course, the water temperature's much, much lower.
0:44:16 > 0:44:19People get cramp and that's where all the problems start.
0:44:20 > 0:44:23Despite the fact that swimming is trespassing,
0:44:23 > 0:44:26Andy can only advise people not to go in.
0:44:29 > 0:44:32Good afternoon, folks. I'm one of the countryside rangers from United Utilities.
0:44:32 > 0:44:34We'd rather you not go in the water at all.
0:44:34 > 0:44:36If you'd like to just have a look at the leaflet.
0:44:36 > 0:44:39These has been produced by the local fire and rescue services
0:44:39 > 0:44:42- and it just really highlights the danger about.- Yeah.
0:44:42 > 0:44:46And at the end of the day, it's your drinking water. So...that's where we're up to. Okey-doke.
0:44:46 > 0:44:49- All right, thank you.- Thanks for your time.
0:44:49 > 0:44:53If the company decided to spend money on fencing the entire area,
0:44:53 > 0:44:55I think there would then be a public outcry,
0:44:55 > 0:44:57because whilst there are some people
0:44:57 > 0:45:00perhaps doing what they shouldn't be just here at the moment in time,
0:45:00 > 0:45:03there's lots of families just enjoying the sunshine.
0:45:03 > 0:45:06So, we get it from both sides, we can't do right for doing wrong.
0:45:06 > 0:45:09And obviously it's your drinking water, so whether you should be
0:45:09 > 0:45:12in there or not, it's not a good thing, really, so,
0:45:12 > 0:45:14if you'd like to encourage her to keep out.
0:45:14 > 0:45:17The last thing they want is to be told what to do.
0:45:17 > 0:45:20They've been working hard all week, they come out for relaxation
0:45:20 > 0:45:23and enjoyment, and then they get some snotty ranger coming telling them
0:45:23 > 0:45:25what they can't do and what they can do.
0:45:36 > 0:45:40Network engineer Chris is in Chorley, north of Manchester,
0:45:40 > 0:45:42to check a flood overflow tank.
0:45:45 > 0:45:46It's the deepest tank in Chorley.
0:45:46 > 0:45:49It's, like, 30 metres below Chorley, really.
0:45:49 > 0:45:54So, if any flooding happens this is where it ends up usually.
0:45:54 > 0:45:57And it gets pumped straight to the treatment works.
0:45:58 > 0:46:01You play football down here, I tell you.
0:46:03 > 0:46:06The lack of rain means water levels are low.
0:46:06 > 0:46:10It's an opportunity to inspect a faulty pump.
0:46:10 > 0:46:13It's a pretty big job and it needs to be sorted.
0:46:15 > 0:46:18The pump prevents wastewater flooding the town centre
0:46:18 > 0:46:19following heavy rain.
0:46:21 > 0:46:24Anything you flush just ends up here, doesn't it?
0:46:24 > 0:46:26Never see goldfish, though.
0:46:26 > 0:46:29Do we? Just brown trout.
0:46:34 > 0:46:38There's nowt like putting this lot on on a summer's day.
0:46:38 > 0:46:40Chris wants to take a look at the tank.
0:46:40 > 0:46:42Cookin'.
0:46:42 > 0:46:44Toxic gases are a real issue,
0:46:44 > 0:46:46and levels need to be monitored constantly.
0:46:46 > 0:46:49And I'll keep an eye on the lads, and just keep checking what the
0:46:49 > 0:46:52gas readings are and everything like that while they're in there.
0:46:52 > 0:46:55Obviously, we've already monitored the well as well beforehand,
0:46:55 > 0:46:56before going in.
0:46:59 > 0:47:00Nice up here, isn't it?
0:47:05 > 0:47:08Nice and slow I just want to see...
0:47:08 > 0:47:11Get, er, have a look at rails while I'm on me way down.
0:47:11 > 0:47:14- Don't want it a bit fast, yeah? - Hold it there, then.
0:47:17 > 0:47:19All OK.
0:47:20 > 0:47:22Yeah. Woo.
0:47:24 > 0:47:27Here's the lads coming down there.
0:47:27 > 0:47:32First time I went into a tank, it was pretty, pretty...
0:47:32 > 0:47:34I don't know, breathtaking, really.
0:47:34 > 0:47:39Cos, obviously, you don't know this sort of stuff's here.
0:47:39 > 0:47:43But erm...couldn't wait to get home, tell me dad,
0:47:43 > 0:47:46"Ooh! Been in a tank full of shite."
0:47:46 > 0:47:48Great, you know what I mean?
0:47:50 > 0:47:53Right, here goes nothing.
0:47:53 > 0:47:57You've heard people going scuba diving, well,
0:47:57 > 0:48:00it's a different sort, this.
0:48:00 > 0:48:02Can you hold that door?
0:48:08 > 0:48:11It's, er, loads of silt.
0:48:14 > 0:48:16Sanitary towels.
0:48:17 > 0:48:19Come in, it's, er, it's lovely and warm.
0:48:19 > 0:48:23Silt's just basically...
0:48:23 > 0:48:25rotting shite, really.
0:48:26 > 0:48:29Definitely needs a clean-out, anyway.
0:48:29 > 0:48:30Oh!
0:48:32 > 0:48:33Yeah.
0:48:33 > 0:48:35Loads of silt.
0:48:37 > 0:48:39INDISTINCT SHOUTING
0:48:43 > 0:48:46BEEPING
0:48:46 > 0:48:48I know what's going on here.
0:48:48 > 0:48:50I don't think it's doing.
0:48:50 > 0:48:53Hey, my gas is going to...
0:48:53 > 0:48:54My gas is going to go off.
0:48:54 > 0:48:56BEEPING
0:48:56 > 0:48:58No, listen, three escape sets have come on.
0:48:58 > 0:49:01You're just getting out. You don't need to put your escape set on.
0:49:01 > 0:49:04Tell you what, mate, let's just get out, just in case.
0:49:04 > 0:49:07When monitors show levels of hydrogen sulphide are rising
0:49:07 > 0:49:10the team have to be pulled out.
0:49:11 > 0:49:14Well, we just got a high H2S,
0:49:14 > 0:49:17so, yeah, the reading's just gone a bit erratic.
0:49:17 > 0:49:22Getting to time, as in, get out the tank, so, before the alarm goes off.
0:49:22 > 0:49:26Cos it seems that, walking round, hitting pockets of gases, so...
0:49:26 > 0:49:29Get you back off the ledge.
0:49:29 > 0:49:33When it gets to so high, you think, just before, "Let's get out, eh?"
0:49:36 > 0:49:41It were going, like, 14, 15, 16, 17, 18, 19. I'm thinking...
0:49:41 > 0:49:43- 17.- 17.- That's right.
0:49:43 > 0:49:46Right. Go and do some more shit diving soon.
0:49:47 > 0:49:50Another team will be sent back equipped with breathing apparatus
0:49:50 > 0:49:53to clean the tank while the blocked pump is repaired.
0:49:55 > 0:49:58WEATHERMAN: Widespread sunshine from the very start,
0:49:58 > 0:50:00with high pressure still sitting over us.
0:50:00 > 0:50:03It means that it's going to stay hot, it's going to stay sunny,
0:50:03 > 0:50:06as we make our way towards the weekend...
0:50:06 > 0:50:09- FEMALE NEWSREADER:- It was just after three o'clock
0:50:09 > 0:50:11when a member of the public called for help.
0:50:11 > 0:50:14They reported that a man and a woman were in distress
0:50:14 > 0:50:16in Thirlmere Reservoir.
0:50:20 > 0:50:22Dave has been called out to Thirlmere.
0:50:22 > 0:50:25It's one of Cumbria's most popular reservoirs for visitors.
0:50:35 > 0:50:37Basically, I've been on stand-by,
0:50:37 > 0:50:39and I've been called on by the duty manager, because we've had
0:50:39 > 0:50:43a fatal incident here. Erm, somebody's drowned in the reservoir.
0:50:44 > 0:50:48- FEMALE NEWSREADER:- The woman, aged in her 20s, was pulled onto shore,
0:50:48 > 0:50:50and given first aid by a passer-by,
0:50:50 > 0:50:55but the 27-year-old man was missing, and a huge search ensued,
0:50:55 > 0:50:58and at about five o'clock his body was found.
0:50:59 > 0:51:02To be honest, right at this minute I feel sick.
0:51:04 > 0:51:07It's sort of the first place you come to if you're heading from Keswick,
0:51:07 > 0:51:10and where the view really opens up, so it's very popular with tourists
0:51:10 > 0:51:13and people that maybe don't know the area.
0:51:13 > 0:51:16And unfortunately, it can attract swimmers,
0:51:16 > 0:51:19which is why we've specifically got signage in place
0:51:19 > 0:51:23down next to the water that tells people about the dangers.
0:51:23 > 0:51:26Dave's boss, Paul, is meeting him at the scene of the accident.
0:51:26 > 0:51:28- Hi, Dave.- Hiya.
0:51:28 > 0:51:30He was there during the search.
0:51:30 > 0:51:32Two people had been swimming.
0:51:32 > 0:51:35One had got into difficulty and escaped, and the other one,
0:51:35 > 0:51:38a young male, had not got out of the water.
0:51:38 > 0:51:41As I turned away to leave the site,
0:51:41 > 0:51:45they did actually bring, erm, bring the body to the surface,
0:51:45 > 0:51:48and erm, I left the site at that point.
0:51:48 > 0:51:49Very harrowing experience.
0:51:54 > 0:51:57Well, you couldn't have done anything here.
0:51:57 > 0:51:59Even if I had still been working here as a ranger,
0:51:59 > 0:52:02I mean, there's nothing really that we could have done.
0:52:02 > 0:52:06It's almost after hours, and without sort of patrolling round
0:52:06 > 0:52:08and seeing that somebody's down here,
0:52:08 > 0:52:12there's really nothing that we could have done, is there?
0:52:12 > 0:52:16Er, I was very upset, and, you know, because...I'm a dad,
0:52:16 > 0:52:20you know, you think, you empathise you put yourself in that position.
0:52:20 > 0:52:23Erm, very tragic.
0:52:23 > 0:52:27And it's life-changing, isn't it? It's generation-changing, actually,
0:52:27 > 0:52:29for those people who've been involved in that tragedy.
0:52:29 > 0:52:34And they'll never forget it, erm, and they can't turn the clock back.
0:52:38 > 0:52:41I love this valley, and I don't want to see it hurt anybody,
0:52:41 > 0:52:45and it's the same with the other rangers down in the other areas.
0:52:45 > 0:52:48You know, we all have a passion and, you know,
0:52:48 > 0:52:52I never want to feel like I feel again. It's a kick in the guts.
0:52:54 > 0:52:58The coroner's inquest returned a verdict of accidental death.
0:53:09 > 0:53:12It's been over four weeks since work began
0:53:12 > 0:53:15on the collapsed sewer in Gorton.
0:53:15 > 0:53:18Chris' team is nearly finished.
0:53:18 > 0:53:21- How many lads have you had on this job?- There's six of us.
0:53:21 > 0:53:24- Done well.- So, we're doing all right.
0:53:24 > 0:53:26Lads are doing well here, aren't they?
0:53:26 > 0:53:28- There's the top layer going on now.- Yeah.
0:53:28 > 0:53:31- You reckon you'll be done by the end of today?- Yeah, we should be done.
0:53:31 > 0:53:33- All the edging as well? - Everything done, everything sealed.
0:53:33 > 0:53:36- And it'll be open again tomorrow night.- Back to normal then.
0:53:36 > 0:53:39- Back to normal for the public, yeah. - Tomorrow night?- Yeah.
0:53:44 > 0:53:46It's done, it's over with now,
0:53:46 > 0:53:48and we move onto the next problem, the next job.
0:53:52 > 0:53:56Yes, it's nice seeing the traffic pass again now.
0:53:56 > 0:54:00Made a nice job of it, anyway. I'm really pleased with it.
0:54:00 > 0:54:01Much better than it's been before.
0:54:01 > 0:54:03Wouldn't like to go through that again.
0:54:04 > 0:54:08As you can see, this road was a busy stretch of the area,
0:54:08 > 0:54:11a lot of cars would be going up and down here everyday,
0:54:11 > 0:54:14especially in the mornings and between half three and five.
0:54:14 > 0:54:17Look at it now. It's about quarter past four,
0:54:17 > 0:54:22there's not a car in sight. They had diversions just up the road there,
0:54:22 > 0:54:24and at the top there.
0:54:24 > 0:54:27The cars just seem to miss the road now.
0:54:27 > 0:54:28And I'm trying to pull them back.
0:54:28 > 0:54:32I can only pull them back now if I restock the place up and give it
0:54:32 > 0:54:34another booster, but you need money for that,
0:54:34 > 0:54:37which I don't have any more because I've lost it all.
0:54:39 > 0:54:43I was hoping to hopefully sell up now and if I can't sell up
0:54:43 > 0:54:46I'll just have to carry on, until...
0:54:48 > 0:54:50..something gives way.
0:54:50 > 0:54:52Oh, there's a car here now.
0:54:59 > 0:55:01PHONE RINGS
0:55:01 > 0:55:02Bear with me.
0:55:02 > 0:55:03Jeopardy, Rachael speaking.
0:55:03 > 0:55:06In the call centre, it's almost home time for some.
0:55:06 > 0:55:08Yeah. Can I get a "Whoop-whoop"?
0:55:09 > 0:55:10Whoop!
0:55:10 > 0:55:12SHE LAUGHS
0:55:12 > 0:55:15All right, ta-rah, bye-bye.
0:55:15 > 0:55:16I was just minding my own business.
0:55:16 > 0:55:19On the back of the toilet in there there's like this chart thing
0:55:19 > 0:55:22telling you about your wee, how healthy you are.
0:55:22 > 0:55:25One - you're red, which is obviously you're not right you need to go
0:55:25 > 0:55:27and see somebody straightaway!
0:55:27 > 0:55:30Carl had that on the weekend cos he was out all weekend.
0:55:30 > 0:55:33His is bright red. He was out drinking on the weekend.
0:55:33 > 0:55:35- I was on the beer, went on a lads' weekend away.- Yes.
0:55:35 > 0:55:37Come back and it was pretty bright orange.
0:55:37 > 0:55:41Anyway, so when I was going for a jimmy whizz, I noticed that mine was,
0:55:41 > 0:55:44like, a colour of lager, that's what it said, and I'm not into that,
0:55:44 > 0:55:46don't even drink lager.
0:55:46 > 0:55:49So, healthy pee is Pinot Grigio,
0:55:49 > 0:55:52your dehydrated is your half a lager,
0:55:52 > 0:55:54your bright red - panic, go and see a doctor.
0:55:57 > 0:56:01- Oh, I think I've been here before. - I have, I think.
0:56:01 > 0:56:03- Round t'back of here? - Yeah, is that?
0:56:03 > 0:56:05- Ah, no, I've been on this one. - This one here then?
0:56:05 > 0:56:08- This on t'corner.- Yeah, it is. - Oh, it is, yeah.
0:56:08 > 0:56:10In Blackpool, Andy and Terry have one more job
0:56:10 > 0:56:12before the end of their shift.
0:56:14 > 0:56:18- Will you get out the ball there for us, Ter?- Nice.
0:56:20 > 0:56:22- What is it?- Don't know.
0:56:24 > 0:56:28That's what your blockage was caused by - piece of plastic.
0:56:30 > 0:56:34# Going to light it up like it's dynamite
0:56:34 > 0:56:36# If I told you once
0:56:36 > 0:56:38# And I told you twice
0:56:38 > 0:56:40# We gon' light it up
0:56:40 > 0:56:42# Like it's dynamite. #
0:56:48 > 0:56:50All right,
0:56:50 > 0:56:53can I have a large chicken pizza with a tub of chilli, please?
0:56:53 > 0:56:56Can I have ham and chicken on, please? Thanks, Adam.
0:56:56 > 0:56:58Uh, I'm so hungry.
0:56:58 > 0:57:00We love food from here.
0:57:00 > 0:57:02- Thank you, squire. - Thanks very much.
0:57:02 > 0:57:05- Cheers, mate, thank you for that. - See you soon.- See you, now.
0:57:05 > 0:57:08All right, mate, see you later, mate, bye-bye.
0:57:08 > 0:57:11Oh, mate, I am not going to be able pick myself up there
0:57:11 > 0:57:15when I'm done with this. No wonder yours is a bit more dearer.
0:57:15 > 0:57:18It's a bigger pizza, you're on a 12-incher.
0:57:18 > 0:57:19What you've got on yours?
0:57:19 > 0:57:21Oh, mate, I can't disclose
0:57:21 > 0:57:23that kind of information, mate.
0:57:25 > 0:57:26That's good, though!
0:57:28 > 0:57:32- Ah, me tongue's on fire. - Already?- Yeah.
0:57:32 > 0:57:35You're sweating! He's actually sweating!
0:57:35 > 0:57:39- He don't sweat all day at work on the job, cos he does nowt.- Shut up!
0:57:39 > 0:57:42And then he sweats eating a pizza.
0:57:42 > 0:57:46- Cheers, mate.- The one bad thing about these.- Good shift, that, pal.
0:57:46 > 0:57:48- Cheers, pal.- Cheers, mate.
0:57:48 > 0:57:51- Do you want some chilli sauce? - Er, no, thanks.
0:57:51 > 0:57:52It's pretty bad, that.
0:57:52 > 0:57:53It stinks.
0:57:53 > 0:57:56We can get lumps of fat the size of that excavator bucket.
0:57:56 > 0:57:57Nice!
0:57:57 > 0:57:59Where've they gone? They've just sodded off.
0:57:59 > 0:58:01It's been a nightmare.
0:58:01 > 0:58:03Obviously the water should be going to our customers,
0:58:03 > 0:58:06but unfortunately it's flowing down the street.
0:58:06 > 0:58:08Be glad you don't have to do it with your bare hands.
0:58:08 > 0:58:10Fancy a biscuit?