0:00:05 > 0:00:09Getting clean water can be a dirty business...
0:00:09 > 0:00:10Nice!
0:00:10 > 0:00:11Mm.
0:00:11 > 0:00:15..for the people who run one of Britain's biggest water companies.
0:00:17 > 0:00:20Covering over 5,000 square miles.
0:00:22 > 0:00:24And three million homes.
0:00:24 > 0:00:25- HE KNOCKS AT THE DOOR - Are we OK to come in?
0:00:27 > 0:00:31We follow them though one of the hottest summers on record.
0:00:31 > 0:00:34"I've calmed down, and I've counted to ten."
0:00:34 > 0:00:36Obviously, the water should be going to our customers
0:00:36 > 0:00:39but, unfortunately, it's flowing down the street.
0:00:39 > 0:00:40- Are you short-staffed?- No.
0:00:40 > 0:00:43They get it for nothing, so why charge everyone for it?
0:00:45 > 0:00:46From solid fat...
0:00:46 > 0:00:49Urgh. It's caked in fat and grease.
0:00:49 > 0:00:51..clogging up our drains and sewers...
0:00:51 > 0:00:54Yeah, look at that bad boy. That's nice, that one.
0:00:54 > 0:00:57..to the end of the road for all our waste.
0:00:57 > 0:01:00Just be glad you don't have to do it with your bare hands.
0:01:00 > 0:01:02No smell is too strong...
0:01:02 > 0:01:04- HE COUGHS - We have showers here.
0:01:04 > 0:01:05And the wife can still smell it.
0:01:05 > 0:01:07..or job too dirty...
0:01:07 > 0:01:09Fancy a biscuit?
0:01:09 > 0:01:11Clean hands. Best thing of the day.
0:01:11 > 0:01:13..for the watermen.
0:01:13 > 0:01:15Looks like we're going to get wet.
0:01:16 > 0:01:18- See you in morning, Wes. - Yeah, see you in morning.
0:01:18 > 0:01:20Just another day in the office.
0:01:20 > 0:01:22THEY LAUGH
0:01:28 > 0:01:30Each week in the north-west,
0:01:30 > 0:01:34hundreds of litres of fat are being poured down drains.
0:01:37 > 0:01:40It's like your chip fat, when you're changing your chip pan.
0:01:40 > 0:01:42Get your pan of lard or whatever,
0:01:42 > 0:01:44turn the hot tap on, run it down the tap.
0:01:44 > 0:01:47- Before you know it, you've got a blockage.- Exactly.
0:01:47 > 0:01:51Hi, Cliff, it's Vicky from the customer team. Are you OK?
0:01:51 > 0:01:53Over half the calls we take are to do with blocked drains.
0:01:53 > 0:01:55One of the big causes of that
0:01:55 > 0:01:58is a large build-up of fat, oil and grease in the sewers,
0:01:58 > 0:02:01and that can cause a nice wall of fat for us to unblock.
0:02:01 > 0:02:03- Have you had a blockage yet? - A literal blockage?
0:02:03 > 0:02:07- No. I mean, a drain blockage. - Nope, no drain blockage.
0:02:07 > 0:02:08Bye.
0:02:08 > 0:02:11- It even gets in the way when you're on the phone.- It does.
0:02:11 > 0:02:14Let me see it. Let me see it.
0:02:14 > 0:02:16How big is that? It's massive!
0:02:16 > 0:02:17Do you know what I like to do?
0:02:17 > 0:02:18- What?- Pass us your pen.
0:02:20 > 0:02:22Just like...
0:02:22 > 0:02:24And then, when you need your pen, you go, "Where's my pen at?"
0:02:24 > 0:02:26I have no idea!
0:02:26 > 0:02:29PHONE BEEPS Thanks for calling.
0:02:29 > 0:02:31You're through to James. How can I help?
0:02:31 > 0:02:34"There seems to be a sewerage problem."
0:02:34 > 0:02:37- So the manhole's full to the top with waste, is it?- 'It is, yes.'
0:02:37 > 0:02:41Blockages are so common, they cost the company £20 million a year.
0:02:41 > 0:02:44Another day, another dollar.
0:02:44 > 0:02:48Fixing them is down to waste water teams like Jason and Ashley.
0:02:48 > 0:02:50MUSIC PLAYS Dance?
0:02:51 > 0:02:53Not shy usually, are you!
0:02:53 > 0:02:56Ashley started at the company ten years ago.
0:02:56 > 0:02:58SHE GIGGLES
0:02:58 > 0:03:00I've come up from the beginning, from raising the jobs,
0:03:00 > 0:03:03then to passing them out. So, I just thought how well I've done.
0:03:03 > 0:03:06Done my time in the office for eight years. I need to get out now.
0:03:06 > 0:03:08But I'd never go back in the office. Never.
0:03:08 > 0:03:10It's well better being out.
0:03:10 > 0:03:13# Born free
0:03:13 > 0:03:18# As free as the wind blows
0:03:18 > 0:03:22# As free as the grass grows
0:03:22 > 0:03:26# Born free to follow your heart. #
0:03:28 > 0:03:30It's hands-on, and obviously it's outside.
0:03:30 > 0:03:32You get to see everybody else,
0:03:32 > 0:03:34and meet different people, you're not around the same people.
0:03:34 > 0:03:37Obviously, I'm with Jas but, he's just Jas, isn't he?
0:03:37 > 0:03:38Just have a laugh with him.
0:03:38 > 0:03:40It's good, I like making people happy.
0:03:40 > 0:03:42But how do they make a cheesecake?
0:03:42 > 0:03:45- With cheese. - They don't!
0:03:45 > 0:03:48- Cheese isn't in cheesecake, is it? - Dunno.
0:03:48 > 0:03:51Why's it called cheesecake then, if it's not got cheese?
0:03:51 > 0:03:53It doesn't taste like cheese.
0:03:53 > 0:03:57I don't know, do I! Google it.
0:04:02 > 0:04:05The hot, dry summer has increased the number of blocked drains.
0:04:05 > 0:04:09Today, Ashley and Jason have been called to a nursing home
0:04:09 > 0:04:10in Liverpool.
0:04:12 > 0:04:14The reported problem is they've got internal flooding
0:04:14 > 0:04:16at the bottom of a lift shaft.
0:04:16 > 0:04:19We'll go and investigate now and see if it's our responsibility.
0:04:19 > 0:04:21Somebody noticed the smell.
0:04:21 > 0:04:26When we opened it up, that's when we realised the drain was blocked.
0:04:26 > 0:04:27Get a torch.
0:04:27 > 0:04:30- It'll take a while. - Yeah, it will take a while.
0:04:30 > 0:04:32You can't have blocked drains anywhere,
0:04:32 > 0:04:36never mind in a nursing home. It's just not hygienic, is it?
0:04:36 > 0:04:39- There's a manhole there. - In that corner?- Yeah.
0:04:39 > 0:04:41We'll have to come back down in a bit.
0:04:41 > 0:04:45There's fat in the lift shaft. I've just had the torch down there.
0:04:45 > 0:04:48Ashley checks the public drain outside the property
0:04:48 > 0:04:51to see if that's where the problem lies.
0:04:53 > 0:04:56The line's just full of fat. The actual chamber's full of fat.
0:05:01 > 0:05:04He's just trying to jet through the actual blockage.
0:05:05 > 0:05:09But it's on full power as well, so, hopefully, it should go through it.
0:05:13 > 0:05:15Jas!
0:05:15 > 0:05:17Gone?
0:05:17 > 0:05:18Yeah.
0:05:23 > 0:05:25Well, we'll just see if this is clear now.
0:05:25 > 0:05:27It's flowing now.
0:05:27 > 0:05:30Once cleared, Ashley can see that the fat build-up
0:05:30 > 0:05:32is from the nursing home.
0:05:32 > 0:05:34It can only come from that property
0:05:34 > 0:05:37so they need to stop putting fat down the drains, obviously.
0:05:37 > 0:05:39I can't see that, because we only use vegetable oil.
0:05:39 > 0:05:43And that would not solidify in a sewer.
0:05:43 > 0:05:47But it's only your property that it's coming from, see.
0:05:47 > 0:05:48SHE LAUGHS
0:05:50 > 0:05:51You've done it.
0:05:51 > 0:05:54You can get companies that take the fat away for you for nothing.
0:05:54 > 0:05:57So, it's as simple as that, like.
0:05:57 > 0:05:58A lot of chip shops, they do it now.
0:05:58 > 0:06:00They get someone to come and take that away,
0:06:00 > 0:06:02which is preventing a lot of the blockages now.
0:06:02 > 0:06:04If it happens again,
0:06:04 > 0:06:07the manager will have to pay a private contractor to fix it.
0:06:07 > 0:06:09- OK, thanks a lot.- All right then.
0:06:09 > 0:06:11See you later, take care, ta-ra.
0:06:11 > 0:06:12It was a private issue.
0:06:12 > 0:06:15So I have explained to the customer it was a private issue
0:06:15 > 0:06:18because it was only his property that was going into our mains sewer
0:06:18 > 0:06:19which was causing the blockage.
0:06:25 > 0:06:28All done. Move on to the next one.
0:06:31 > 0:06:34Eight of ten blockages are caused by fat deposits.
0:06:37 > 0:06:39Clearing one drain is straightforward enough.
0:06:39 > 0:06:43But unclogging the sewers of a city centre requires a crack squad.
0:06:45 > 0:06:48- Better get a bit dirty, mate. - THEY LAUGH
0:06:48 > 0:06:53Friday night on one of Manchester's busiest roads.
0:06:53 > 0:06:56An emergency team are trying to deal with a seriously clogged sewer.
0:06:56 > 0:06:59You ready? Oh. There we go.
0:06:59 > 0:07:00Urgh.
0:07:04 > 0:07:05It's pretty bad, that.
0:07:05 > 0:07:07- HE LAUGHS - Oh! That stinks!
0:07:07 > 0:07:09- HE COUGHS - That smells a bit, mate.
0:07:09 > 0:07:11Well, I can't smell anything at the moment.
0:07:11 > 0:07:16Been doing the job a good few years, that's just normal tender for me.
0:07:16 > 0:07:19When we go down there, obviously, you get a bit more of a whiff.
0:07:19 > 0:07:21But I'm a drain ninja, mate!
0:07:21 > 0:07:24HE LAUGHS
0:07:24 > 0:07:26You know what I'm saying, don't you, Just!
0:07:26 > 0:07:30Just is a proper wasteman, you know what I'm saying!
0:07:30 > 0:07:34It's caked-in fat and grease, yeah. There's quite a lot.
0:07:34 > 0:07:36A lot of restaurants in the area
0:07:36 > 0:07:39are putting things they shouldn't be putting down.
0:07:39 > 0:07:42Basically, when they're washing the pots, they're doing the cooking,
0:07:42 > 0:07:48it's the overspill off the fat, off the meats and stuff.
0:07:48 > 0:07:51And the fat and grease, basically, they pour into the sewer.
0:07:51 > 0:07:54It goes down. And basically it hardens.
0:07:54 > 0:07:59And it hardens that much, obviously the water can't get through then.
0:07:59 > 0:08:01Waste water operative, Shaun Dullaghan,
0:08:01 > 0:08:04has worked down sewers for 20 years.
0:08:04 > 0:08:07Oh, this one's, er... A proper dirty job.
0:08:07 > 0:08:10You go home and you can still smell it on yourself
0:08:10 > 0:08:13a couple of days after on this one, it's quite bad.
0:08:13 > 0:08:16But you get used to it, I suppose, and it's part and parcel of the job.
0:08:16 > 0:08:18It pays the mortgage and...
0:08:18 > 0:08:21You know, it keeps the wife happy.
0:08:21 > 0:08:22That's the main thing!
0:08:24 > 0:08:26Anything to keep the wife happy.
0:08:28 > 0:08:29Right, boys.
0:08:31 > 0:08:35- Gas check when you get down there, Shaun, yeah?- Yeah, will do, mate.
0:08:36 > 0:08:38Ladders ain't in bad condition, mate.
0:08:38 > 0:08:40Good condition?
0:08:40 > 0:08:44Yeah, not bad the ladders, bit of fat and grease at the bottom.
0:08:44 > 0:08:45Hey, this is nice.
0:08:47 > 0:08:50It's always high risk, as sewers release harmful gases.
0:08:50 > 0:08:53Gas readings, mate.
0:08:53 > 0:08:54LAO zero.
0:08:54 > 0:08:55LAO zero.
0:08:55 > 0:08:570220.7.
0:08:57 > 0:09:00Where you've got your like, H2S, with your hydrogen sulphide,
0:09:00 > 0:09:04they can cause you to pass out, die through intake of it.
0:09:04 > 0:09:07I'll move out the way, then, you're all right to come in.
0:09:07 > 0:09:08Second man going down.
0:09:08 > 0:09:11It's dangerous, really dangerous, you know.
0:09:11 > 0:09:14Put your life at risk every time you go down a confined space.
0:09:17 > 0:09:20Basically anything could happen at any time.
0:09:20 > 0:09:22If I'm keeping contact with them as much as I can, I've got
0:09:22 > 0:09:25a better chance of getting them out there if there is a problem.
0:09:25 > 0:09:28Safely anyway. Speak to me guys, what you doing?
0:09:28 > 0:09:30Having a party!
0:09:31 > 0:09:33What do you think we're doing?
0:09:33 > 0:09:34LAUGHS
0:09:34 > 0:09:37Right, I'm just going to traverse up this pipe, mate.
0:09:37 > 0:09:39- You're going to traverse up the pipe? - Yeah, will do.
0:09:39 > 0:09:43- Keep talking to us, mate. - Yeah, will do, only a little bit.
0:09:44 > 0:09:45Nice!
0:09:45 > 0:09:50In the sewer Shaun discovers a pipe leading to a nearby restaurant
0:09:50 > 0:09:52is completely coated in fat.
0:09:52 > 0:09:55'Ey-up. Right, Darren, what we got here, mate?
0:09:55 > 0:09:58Yeah, look at that bad boy, that's nice, that one.
0:09:58 > 0:10:00That's warm water that.
0:10:00 > 0:10:01- It's warm?- Yeah.
0:10:01 > 0:10:04Let's get this drain here, let's get it cleared, boys.
0:10:06 > 0:10:07There it is, it's there.
0:10:10 > 0:10:11Put it on 70 bar.
0:10:15 > 0:10:16Smells a bit better, Darren.
0:10:18 > 0:10:19Aargh!
0:10:20 > 0:10:22It got me!
0:10:22 > 0:10:26The fat caked around the sewer walls is so solid it can't be shifted.
0:10:37 > 0:10:41There's water running down the steps down there. Been on that one?
0:10:41 > 0:10:42No, not been on that.
0:10:42 > 0:10:45Lurking just down the road in Bolton...
0:10:48 > 0:10:50..designated leak detectives, Fred and Mike,
0:10:50 > 0:10:53with their hi-tech listening equipment.
0:10:53 > 0:10:56It's the best time to detect leaks.
0:10:56 > 0:10:58During the day people are running water all the time,
0:10:58 > 0:11:00so you think you've got a leak,
0:11:00 > 0:11:03it's just people filling the sinks or washing machines or something.
0:11:03 > 0:11:05Where at night, quiet.
0:11:05 > 0:11:08No cars. Most people are in bed.
0:11:08 > 0:11:10It's the best time.
0:11:10 > 0:11:12See if it's running through here, Fred.
0:11:12 > 0:11:15It's like if you open your kitchen tap and you just open it a bit,
0:11:15 > 0:11:17you'll hear it hissing.
0:11:17 > 0:11:21We'll have to go further afield. Might be at the top o' the hill after the sound all this way up.
0:11:21 > 0:11:22I'll go to top, hey.
0:11:22 > 0:11:23Right.
0:11:25 > 0:11:29Finely tuned detection skills and a well-trained ear are essential.
0:11:30 > 0:11:33This is the sounding stick, it's just a means of
0:11:33 > 0:11:34getting onto the fittings.
0:11:34 > 0:11:37And then we just listen onto the end of it here.
0:11:37 > 0:11:40And if it's sounding, then this amplifies the sound.
0:11:40 > 0:11:42It is basic, but it works.
0:11:42 > 0:11:45- These are modern, we used to have the wooden ones, didn't we?- Yeah.
0:11:45 > 0:11:47LAUGHS
0:11:47 > 0:11:49Think it's on this.
0:11:49 > 0:11:53There's a good sound on that, that's the only sound we've had.
0:11:53 > 0:11:57We've had all the taps up here, but this is the only sound we've got.
0:11:57 > 0:11:59- If we leave that off now... - Yeah.
0:11:59 > 0:12:01..Five minutes, we can check and that water should stop running.
0:12:01 > 0:12:03Right.
0:12:03 > 0:12:06There it is there, look. Just trickling in now, innit?
0:12:06 > 0:12:09Just trickle, that's all it's doing now, it was gushing in before.
0:12:09 > 0:12:11- We've found what we came to find anyway.- That's it.
0:12:11 > 0:12:13That's one leak sorted.
0:12:13 > 0:12:14Morning.
0:12:14 > 0:12:16Morning.
0:12:19 > 0:12:21SIREN WAILS
0:12:21 > 0:12:24Wha-hey!
0:12:24 > 0:12:27DRUNKENLY: You guys are heroes!
0:12:27 > 0:12:29Go on, lads!
0:12:29 > 0:12:31Go on, dig that hole!
0:12:31 > 0:12:34Listen, I got two lads down there who I need to hear.
0:12:34 > 0:12:36- And you're shouting. I can't hear 'em.- Whey!
0:12:36 > 0:12:37In a bit, yeah?
0:12:37 > 0:12:40You're going to get a reaction when they're bladdered.
0:12:40 > 0:12:43SHOUTING AND CHANTING
0:12:44 > 0:12:48# Don't worry, be happy...
0:12:48 > 0:12:51# Don't you worry, be happy now... #
0:12:51 > 0:12:53HE HUMS TUNE
0:12:56 > 0:12:57For the past hour,
0:12:57 > 0:13:00Shaun's been trying to break down the build-up of blocked fat.
0:13:00 > 0:13:01Looking better, innit?
0:13:01 > 0:13:03Justin! Take it over.
0:13:06 > 0:13:09Shaun Dullaghan out the manhole, 23.20.
0:13:12 > 0:13:14It's not too bad that, mate.
0:13:14 > 0:13:16Warm down there.
0:13:16 > 0:13:18It's just set solid, really.
0:13:18 > 0:13:20It's really, really tough fat.
0:13:20 > 0:13:22It's been in there a good while.
0:13:23 > 0:13:25The team need to come up with another solution.
0:13:25 > 0:13:29A blockage of this size will cost around £10,000 to clear.
0:13:43 > 0:13:46Didn't you have someone come and drop off flowers for you once?
0:13:46 > 0:13:47No!
0:13:47 > 0:13:51Someone come in and drop me off a box of chocolates and a card...
0:13:51 > 0:13:53- Same thing. - ..and said thank you.
0:13:53 > 0:13:55That was nice.
0:13:55 > 0:13:59I had one once who told me to take his personal number home and text him if I ever got bored.
0:13:59 > 0:14:01No!
0:14:01 > 0:14:03- Yeah. That was a bit odd. - Did you take it?
0:14:03 > 0:14:05No, I didn't take it! Data protection!
0:14:05 > 0:14:07THEY LAUGH
0:14:07 > 0:14:08PHONE RINGS
0:14:08 > 0:14:10Thank you for calling, I'm Katie.
0:14:10 > 0:14:12It's about a leak that's been on our front for six weeks.
0:14:12 > 0:14:15- We keep getting told it's going to be fixed.- Right, OK.
0:14:15 > 0:14:16It's still not fixed.
0:14:18 > 0:14:19In Warrington,
0:14:19 > 0:14:23taxi driver Glynn is calling up about a long-running leak.
0:14:25 > 0:14:29Last I was told, two days ago on Thursday, someone was coming fixing it Friday.
0:14:29 > 0:14:33It's now been six weeks, and nothing's been done to fix the leak.
0:14:34 > 0:14:36No, it's gone on for too long now, hasn't it?
0:14:36 > 0:14:39I mean, if it was anybody else, if you had a fault with your telly...
0:14:39 > 0:14:41Yeah.
0:14:41 > 0:14:43- ..and somebody took this long... - Yeah.
0:14:43 > 0:14:46- ..to fix it, you'd take 'em to bloody trading standards.- Yeah.
0:14:46 > 0:14:50- Report 'em.- But you get a rebate. I wonder if we'll get a rebate?
0:14:50 > 0:14:51Don't hold your breath.
0:14:51 > 0:14:52SHE LAUGHS
0:14:52 > 0:14:55- It'll take twice as long as it takes them to fix this.- Yeah.
0:14:55 > 0:14:57And this has took for ever.
0:14:57 > 0:14:59I'm just fed up of phoning now all the time,
0:14:59 > 0:15:02and I'm treading muck in and out the house.
0:15:02 > 0:15:04Every time we go out and come in, we got to keep
0:15:04 > 0:15:07doing me hall, you know, cos of all the muck.
0:15:07 > 0:15:10I've got wooden floors all the way through, it's a good job,
0:15:10 > 0:15:14cos if I had carpet, there's no way you'd be able to do it.
0:15:14 > 0:15:19There's people getting out of their car and the grass verge is all wet through,
0:15:19 > 0:15:22you're bound to carry it on your shoes.
0:15:22 > 0:15:24It does trail all the way through,
0:15:24 > 0:15:26all the dirt trails through,
0:15:26 > 0:15:27all the mess on the carpet.
0:15:27 > 0:15:30And this has only been down whilst
0:15:30 > 0:15:32I've had the problem outside.
0:15:36 > 0:15:38A team's been sent out.
0:15:38 > 0:15:41It's for a bigger leak just up the road.
0:15:48 > 0:15:51When they dig down, they discover a break in the pipe.
0:15:53 > 0:15:56That actually sits there like that.
0:15:56 > 0:15:59But because it's rotted and snapped, that's what the leak is.
0:15:59 > 0:16:02So we're going to put a new clamp on there now,
0:16:02 > 0:16:05and then reconnect the service.
0:16:05 > 0:16:07Half an hour, we should be done.
0:16:11 > 0:16:12Oh, dear.
0:16:12 > 0:16:14So we're no further on.
0:16:14 > 0:16:17No, we're still at, er...
0:16:17 > 0:16:19- still where we started.- Started.
0:16:19 > 0:16:23It looks like I'm leaving me rug down a little bit longer, doesn't it?
0:16:29 > 0:16:33While calls reporting leaks and blockages are plenty,
0:16:33 > 0:16:36the thing that generates more calls than anything else
0:16:36 > 0:16:38is customer bills.
0:16:38 > 0:16:41We're doing the Liverpool area this evening.
0:16:41 > 0:16:42Right.
0:16:43 > 0:16:46Over seven million are sent out every year.
0:16:46 > 0:16:49There's a separate call centre to deal with queries.
0:16:52 > 0:16:55- Hiya, it's Oliver calling from Billing.- You all right?
0:16:55 > 0:16:57I'm all right, thanks, are you?
0:16:57 > 0:16:58Yeah, waiting for the end of my shift.
0:16:58 > 0:17:00Ah, I think we all are today.
0:17:00 > 0:17:03You're through to Susan. How can I help you today?
0:17:03 > 0:17:06Hiya, love, I'd like to cancel my utilities bill, please.
0:17:06 > 0:17:08Have you left the property already?
0:17:08 > 0:17:11Um, no, I'll be leaving on Saturday.
0:17:11 > 0:17:15OK, and are you moving into another property that you'll be responsible for?
0:17:15 > 0:17:16I'm not sure.
0:17:16 > 0:17:20It's a bad break-up situation type thing that I don't really want to go into,
0:17:20 > 0:17:23- so I'm sort of unaware of what's going to happen yet.- OK.
0:17:23 > 0:17:25If you get my drift.
0:17:25 > 0:17:27Yeah, no, that's absolutely fine.
0:17:27 > 0:17:30Ah, hello, good afternoon. My name is Siddhi, um...
0:17:30 > 0:17:33I just need to tell about my meter reading.
0:17:33 > 0:17:36With the average bill around £400 a year,
0:17:36 > 0:17:39no-one looks forward to them.
0:17:41 > 0:17:45But there's a customer in Cheadle who's desperate to receive one,
0:17:45 > 0:17:48after buying what she thought was her dream home
0:17:48 > 0:17:50in this new development two years ago.
0:17:53 > 0:17:56So I moved in in January 2011,
0:17:56 > 0:17:59and almost immediately,
0:17:59 > 0:18:02the drains problem showed itself,
0:18:02 > 0:18:04and the toilets wouldn't flush,
0:18:04 > 0:18:08you couldn't have a lengthy shower, the bath wouldn't empty.
0:18:08 > 0:18:11When Mary contacted the water company to complain,
0:18:11 > 0:18:13she was in for a shock.
0:18:13 > 0:18:17United Utilities did not know that this development existed.
0:18:17 > 0:18:19They had no idea there were five houses down here.
0:18:19 > 0:18:21And it's been a nightmare.
0:18:21 > 0:18:24And I'm a genuine customer, but I've had enough.
0:18:24 > 0:18:27Project engineer, Michelle, is here to investigate.
0:18:27 > 0:18:30It's obviously the way they've dug it all out, in't it?
0:18:30 > 0:18:33- That's our water main. - That's our main?- Yeah.
0:18:33 > 0:18:36Also feeds those five properties, so it's the apartment block,
0:18:36 > 0:18:37and those properties.
0:18:37 > 0:18:39Is that 25?
0:18:39 > 0:18:40Yeah.
0:18:40 > 0:18:43All of these properties here are fed by what we call
0:18:43 > 0:18:45an illegal connection.
0:18:45 > 0:18:48What that means is that we've no record of them
0:18:48 > 0:18:51applying or paying for connections
0:18:51 > 0:18:53and they're certainly not metered.
0:18:53 > 0:18:55We've just turned the water off at the back.
0:18:55 > 0:18:59When we've gone round the back of the properties the lines and levels of the land have been changed,
0:18:59 > 0:19:02so we can actually see our water main and we can see a service going in.
0:19:02 > 0:19:05And normally we do expect one property to be fed by one
0:19:05 > 0:19:0725ml supply.
0:19:07 > 0:19:11It looks like all 12 are fed off one 25ml supply.
0:19:11 > 0:19:15Not surprisingly, it's affecting Mary's water pressure.
0:19:15 > 0:19:16Does it affect upstairs, as well?
0:19:16 > 0:19:19One day, I was in the kitchen or in my bathroom,
0:19:19 > 0:19:21and my son shouted at me
0:19:21 > 0:19:24that something had gone wrong with the water when he was in the shower.
0:19:24 > 0:19:26So, the pressure drops.
0:19:26 > 0:19:28Have you got any pipe work in there?
0:19:28 > 0:19:30Hang on.
0:19:30 > 0:19:33MICHELLE LAUGHS
0:19:33 > 0:19:35It's how I bought... And that I didn't know.
0:19:35 > 0:19:38I thought that was a cupboard, and when I came in...
0:19:40 > 0:19:41Right.
0:19:41 > 0:19:44And that's probably one of the only jobs I've not had
0:19:44 > 0:19:45someone come in and rectify.
0:19:45 > 0:19:49Most of my other jobs I've had somebody in, but that, I've left.
0:19:49 > 0:19:51How much did you pay for this?
0:19:51 > 0:19:53£315,000.
0:19:53 > 0:19:54Really?
0:19:54 > 0:19:56To live in this standard.
0:19:56 > 0:19:58- Oh, dear, and it's not finished. - No.
0:19:58 > 0:20:00- But that's...- OK.
0:20:00 > 0:20:03You would've expected it all to be boxed in, wouldn't you?
0:20:03 > 0:20:05You really feel for the customers,
0:20:05 > 0:20:08because they've obviously invested a lot of money,
0:20:08 > 0:20:11and it's a beautiful house. So you've done all the kitchen, as well?
0:20:11 > 0:20:16Oh. Very nice, no, it's lovely.
0:20:16 > 0:20:18And then we're going to go in there, and anybody who knows who has
0:20:18 > 0:20:23internal plumbing work done, there's going to be an element of mess.
0:20:23 > 0:20:26With no-one paying for any of the water supply to these properties,
0:20:26 > 0:20:29it's in the company's interest to get the problem sorted
0:20:29 > 0:20:30as soon as possible.
0:20:32 > 0:20:33What we'll do is
0:20:33 > 0:20:37we're going to requisition this main that's been laid previously,
0:20:37 > 0:20:40and then give you all new supplies off of that main.
0:20:40 > 0:20:42So it's going to take a bit o' while, you know,
0:20:42 > 0:20:45it'll take us probably a couple of months to sort it all out
0:20:45 > 0:20:47with all the legal paperwork that has to go through,
0:20:47 > 0:20:50but, you know, it looks like really we'll have a solution for you.
0:20:50 > 0:20:53I'm just happy that somebody's finally taking control.
0:20:53 > 0:20:56Just bear with us, you know, nothing will happen overnight now,
0:20:56 > 0:20:59but we'll, you know, we'll definitely get something done.
0:20:59 > 0:21:01- Thank you very much, indeed. - You're welcome.
0:21:01 > 0:21:04Thank you, and I appreciate everything you've done. Thank you.
0:21:04 > 0:21:05You're welcome. Bye-bye.
0:21:14 > 0:21:17A team have arrived to fix Glynn's leak.
0:21:17 > 0:21:19Why couldn't this job have been done four weeks ago?
0:21:19 > 0:21:22I can only apologise for that, you know,
0:21:22 > 0:21:26it's something that's, erm, fallen down in system.
0:21:26 > 0:21:29Every time I phone up the water leak line,
0:21:29 > 0:21:31one of the main questions they ask you,
0:21:31 > 0:21:35have you lost water pressure, have you lost water supply?
0:21:35 > 0:21:39- If you answer no to them, that's it, you're back of the queue.- Yeah.
0:21:39 > 0:21:42Things have to get like this before you get anything done.
0:21:42 > 0:21:46- If you got a hole in your roof, you don't wait till it's raining before you cover it over, do you?- No.
0:21:46 > 0:21:49I spoke to the girl on the phone on Monday and she promised me
0:21:49 > 0:21:52faithfully there was a team coming out on the Tuesday.
0:21:52 > 0:21:56Tuesday morning, a team turns up, you put these barriers out,
0:21:56 > 0:21:58ready - next thing, they're putting them away
0:21:58 > 0:22:02an' down the bottom of the street. That leak only sprung up on Tuesday.
0:22:02 > 0:22:04- This has been here like five weeks... - Yeah...
0:22:04 > 0:22:08McDonald's, their leak was never as bad as this.
0:22:08 > 0:22:10That was done, dusted, tarmacked over,
0:22:10 > 0:22:14road markings redone within ten days.
0:22:14 > 0:22:17- Yeah.- Why is McDonald's so special?
0:22:17 > 0:22:20I can only apologise that the system's broke down on this one.
0:22:20 > 0:22:23- So what's going to happen, then? - Right, what we're going to do,
0:22:23 > 0:22:26- they guys going to dig some extra holes here.- Yeah.
0:22:26 > 0:22:29- Right, they're going to, what we call bag it off.- Right.
0:22:29 > 0:22:32- So we going to insert two balloons on either side.- Yeah.
0:22:32 > 0:22:34So there's only going to be you
0:22:34 > 0:22:38and possibly your neighbour whose water supply's going to be affected.
0:22:38 > 0:22:41Rather than us affecting 600 properties or something like that,
0:22:41 > 0:22:44we try and minimise that disruption to customers.
0:22:44 > 0:22:46Well, it is a disruption.
0:22:46 > 0:22:51My car, taxi, is in for test tomorrow, so I need to valet my car,
0:22:51 > 0:22:54wash me car, get it ready, presentable for test.
0:22:54 > 0:22:56I can't get it on me drive to wash it, to clean it,
0:22:56 > 0:22:58to make it presentable for test.
0:22:58 > 0:23:00I've had to drop it off and pay somebody to valet it.
0:23:00 > 0:23:03A job that I could do meself if I could get on me drive,
0:23:03 > 0:23:04which I can't.
0:23:04 > 0:23:07If this was done four weeks ago, I wouldn't have this problem.
0:23:07 > 0:23:11So, because the water board have put this job off four or five weeks
0:23:11 > 0:23:12it's cost me money.
0:23:12 > 0:23:14Whoever's in charge of logistics at United Utilities
0:23:14 > 0:23:16ain't up to much.
0:23:16 > 0:23:19They're not very good at coordinating what that's doing,
0:23:19 > 0:23:22an' why can't they get all people at one job together to do the job?
0:23:22 > 0:23:25Because with the number of jobs that we have, we have to...
0:23:25 > 0:23:26Are you short staffed?
0:23:26 > 0:23:30No. no. There's seven of us on this area.
0:23:30 > 0:23:35- So United Utilities overall... - But we look after all Wigan - ..are not short staffed?- No.
0:23:35 > 0:23:38- Well, I shouldn't be waiting five weeks then really, should I?- No.
0:23:38 > 0:23:40It's like I say, I can only apologise about that,
0:23:40 > 0:23:42and hopefully we can get it sorted out now.
0:23:42 > 0:23:46Hey it's gushing. Gushing. It's going to spring up in a minute.
0:23:46 > 0:23:48Yellowstone Park's got nothing on this.
0:23:48 > 0:23:54Going to get on with this now, get up, should get it done today.
0:23:54 > 0:23:55I hope so.
0:23:55 > 0:23:58It should take them a couple of hours, like I say, they've got to
0:23:58 > 0:24:02drill two excavations here, so it'll take them a bit of time to do that.
0:24:02 > 0:24:05Erm, then drill the main and insert the line stops,
0:24:05 > 0:24:08and then carry on with the actual repair.
0:24:08 > 0:24:11So we're probably looking most of the afternoon now.
0:24:22 > 0:24:26Work gets under way, but within half an hour, it stops.
0:24:26 > 0:24:29The reason we've stopped digging in there is, there's that much
0:24:29 > 0:24:30pressure in that main,
0:24:30 > 0:24:34if we were to dig any more of the top of that, the saddle would
0:24:34 > 0:24:38come off altogether, and we'd have a 30-foot fountain in the air.
0:24:39 > 0:24:41We can't work under them conditions.
0:24:41 > 0:24:45If it just blew off, it would seriously hurt somebody.
0:24:45 > 0:24:46Health and safety.
0:24:57 > 0:24:59Where've they gone?
0:24:59 > 0:25:01The only organisation I know can dig half a hole.
0:25:01 > 0:25:04They start digging a hole there as if they're going to solve the problem,
0:25:04 > 0:25:09and no, they get two foot down, they drive off in the van.
0:25:09 > 0:25:11And here I am getting wet!
0:25:12 > 0:25:16The leak's still pumping away, we've got half an 'ole over there.
0:25:16 > 0:25:19We got, nobody can get anywhere near with their cars.
0:25:19 > 0:25:22Nobody's knocked and said, we're coming back later,
0:25:22 > 0:25:24we're coming back tomorrow, we're never coming back.
0:25:24 > 0:25:27I've no idea, they've not told me. They've just sodded off.
0:25:29 > 0:25:34An' here I am with one an' half holes, and one hole's full of water.
0:25:34 > 0:25:39We've also lost the internet. No internet. No Netflix.
0:25:40 > 0:25:42Can't see last night's episode of Breaking Bad.
0:25:42 > 0:25:46Can't watch football tonight. It's not a very good day really.
0:25:54 > 0:25:57- Are you doing the next Bake Off? - Yeah!
0:25:57 > 0:26:00- Can you not give us, tell us what you're doing?- Vegan cupcakes.
0:26:00 > 0:26:01- Vegan cupcakes?- Yeah.
0:26:01 > 0:26:04Nobody will eat them! There's only you that's vegan.
0:26:04 > 0:26:07You won't know they're vegan, they're that good. I guarantee I will win that.
0:26:07 > 0:26:09- What if you don't? - Well, it's a fix.
0:26:09 > 0:26:11LAUGHS
0:26:11 > 0:26:13Thank you for calling, you're through to Elizabeth,
0:26:13 > 0:26:15can I take your name, please?
0:26:15 > 0:26:18That's great and can I take a telephone number, please, Margaret.
0:26:18 > 0:26:22Right, can you describe the smell and taste of it?
0:26:22 > 0:26:24'ell, it's just like, er, bleach.'
0:26:24 > 0:26:27- Like bleach.- Chloride.
0:26:27 > 0:26:31Taste of tap water is one of the most common gripes.
0:26:31 > 0:26:35She had a, sort of, chloriney taste to the water.
0:26:35 > 0:26:37Erm, she said her neighbour was having it as well,
0:26:37 > 0:26:40so thought we best have an engineer out to look at it.
0:26:40 > 0:26:43Sometimes, they up the levels of the chlorine in certain areas,
0:26:43 > 0:26:45at different times of the year, so it may be
0:26:45 > 0:26:48that there's just been a little too much added.
0:26:49 > 0:26:53Keeping a check on this are 45 water quality officers.
0:26:53 > 0:26:54Stuart is one.
0:26:57 > 0:26:58- Hello.- Hi mate, how you doing?
0:26:58 > 0:27:01- Yeah, I'm fine, you OK? - I'm from United Utilities.
0:27:01 > 0:27:03That's me van over there, I'm not a bogus caller.
0:27:03 > 0:27:05I trawl round, sort of, Manchester and Cheshire
0:27:05 > 0:27:07just spot-checking people's drinking water.
0:27:07 > 0:27:10Hello, how you doing, you all right? I appreciate that.
0:27:10 > 0:27:13- It's probably a first for you this, as well, isn't it?- Yes.
0:27:13 > 0:27:17He travels the region, testing the water for pH and chlorine levels.
0:27:17 > 0:27:19This is just the chlorine test and it just
0:27:19 > 0:27:23lets us know that the chlorine's in there at the right levels.
0:27:23 > 0:27:26I don't like the taste of tap water because of the chlorine in it.
0:27:26 > 0:27:30No other reason. If I'm desperate, I'll drink it,
0:27:30 > 0:27:32but we usually buy bottled water.
0:27:32 > 0:27:35Tastes lovely. Cheers for your time. I appreciate that.
0:27:35 > 0:27:37- All right now.- Cheers, bye-bye.
0:27:37 > 0:27:40It's got to be in there, the chlorine,
0:27:40 > 0:27:43to make sure no bacteria grow in there.
0:27:44 > 0:27:47cos, I think, people would have the runs
0:27:47 > 0:27:51and stomach problems and malaria and all sorts
0:27:51 > 0:27:53if we didn't have chlorine in water.
0:27:53 > 0:27:55There we go, on to the next one.
0:27:57 > 0:28:00Arguably, it's a better quality product that comes out the tap,
0:28:00 > 0:28:05because the regulations behind tap water,
0:28:05 > 0:28:08are much more stringent and strict than what they are bottled water.
0:28:10 > 0:28:12So, it's arguably a better product.
0:28:15 > 0:28:16Let's go.
0:28:22 > 0:28:25- So you've never had this done before then?- No.
0:28:25 > 0:28:27- Always a first time, then. - Well, yeah.
0:28:27 > 0:28:30Cos people just have this perception that the water comes from the sky,
0:28:30 > 0:28:34and then, magically, it turns out at the end of the tap.
0:28:34 > 0:28:37It is interesting, cos I didn't realise just how many houses
0:28:37 > 0:28:39per day were actually tested.
0:28:39 > 0:28:41It's good to see though, what goes on?
0:28:41 > 0:28:44- Yeah!- And what we're doing.- I hadn't realised it was this extensive.- Yeah.
0:28:44 > 0:28:46And you clean up after yourself, I like that.
0:28:46 > 0:28:49- I do, yeah. I'm not even going to charge you for this. - LAUGHS
0:28:49 > 0:28:52- Do you want to do the rest of the house?- Oh, no, I dunno about that!
0:28:54 > 0:28:59Hello, are we OK to come in? Ah, smashing, thank you.
0:28:59 > 0:29:03Stuart visits over 7,000 homeowners a year.
0:29:03 > 0:29:06I enjoy coming into people's houses, it's like Through The Keyhole,
0:29:06 > 0:29:08and you can have a good look round
0:29:08 > 0:29:11and you meet nice people and I like to say
0:29:11 > 0:29:16I enjoy people's company, so I enjoy having a chat and a laugh.
0:29:16 > 0:29:19Er, and it's nice to meet people.
0:29:22 > 0:29:25I've done jobs, you know, for double the salary,
0:29:25 > 0:29:27but I wouldn't swap this one for them.
0:29:27 > 0:29:31You know, cos a lot of that was weekends away and night work.
0:29:31 > 0:29:32Ideal job, really.
0:29:38 > 0:29:40After seven weeks of waiting,
0:29:40 > 0:29:43another team has arrived to fix the leak outside Glynn's home.
0:29:46 > 0:29:49Sounds wet down there, I know that.
0:29:52 > 0:29:55First, they sort the problem with the pressure.
0:29:57 > 0:30:01Erm, that's going to send water around to the third hole.
0:30:01 > 0:30:06This sends a bag in to here, to stop water.
0:30:06 > 0:30:09So, I've got a valve here, to see if me water's off.
0:30:10 > 0:30:12So, that's all I'm left with.
0:30:12 > 0:30:15If you look on that one, there's loads there.
0:30:17 > 0:30:19I can stop that wi' me hands so...
0:30:19 > 0:30:23This bit between here and the next one is isolated,
0:30:23 > 0:30:25but it's live up to this point.
0:30:25 > 0:30:29A temporary water pipe will bypass the broken main,
0:30:29 > 0:30:32maintaining water supply to the rest of the road.
0:30:32 > 0:30:36With the broken pipe now isolated, Kevin can replace it safely.
0:30:37 > 0:30:38We got it, thank God.
0:30:41 > 0:30:44Just a matter of getting down there again now, to cut out
0:30:44 > 0:30:47the middle section, but, we've got a lot of stuff in our way.
0:30:47 > 0:30:50A lot of gases and electrics an' all sorts.
0:30:51 > 0:30:53So, this is a bit of a nightmare.
0:30:53 > 0:30:57Electric main, got to be careful.
0:30:57 > 0:30:59Might think I've gone crazy,
0:30:59 > 0:31:02but could have sworn I saw a little fish in it yesterday.
0:31:02 > 0:31:03Little black fish.
0:31:03 > 0:31:06Yeah, pumping out I saw a little creature, it were there..
0:31:06 > 0:31:09- Where's that come from, what was it then?- I don't know.
0:31:09 > 0:31:11Little black one, about that big?
0:31:11 > 0:31:12Yeah, a little..
0:31:14 > 0:31:16Must have been an amphibian, then.
0:31:16 > 0:31:19It weren't a newt, anyway, don't be saying that.
0:31:26 > 0:31:29Finally, it took them seven weeks to attend to the leak
0:31:29 > 0:31:32and less than two days to fix it.
0:31:32 > 0:31:35It's been all right since they fixed the leak.
0:31:35 > 0:31:36Yeah, yeah, it's sorted now.
0:31:36 > 0:31:40It's nice to have your car on your drive, because, well, it's just nice.
0:31:43 > 0:31:45For convenience more than anything.
0:31:53 > 0:31:54- Just?- Yeah?
0:31:54 > 0:31:58Just give us a gas reading, mate. No, you're in there please.
0:31:58 > 0:32:0120.9. Rather smelly down 'ere.
0:32:01 > 0:32:05It's been three weeks since the team in Manchester first began
0:32:05 > 0:32:08chipping away at the problem of fat deposits in its city sewers.
0:32:10 > 0:32:13Justin, just put the camera in the line facing upstream, yeah?
0:32:14 > 0:32:17Tonight, they're back with a remote camera,
0:32:17 > 0:32:19which shows just how bad it is.
0:32:23 > 0:32:25There's barely any part of the sewer
0:32:25 > 0:32:28that isn't cemented in fat and grease.
0:32:32 > 0:32:35Left like this, it's in danger of backing up,
0:32:35 > 0:32:37and flooding nearby properties with sewage.
0:32:41 > 0:32:45The only thing that'll cut through this is a high-pressure jet designed
0:32:45 > 0:32:47to blast the cemented fat away.
0:32:50 > 0:32:55Basically the hose screws into there, forces water in,
0:32:55 > 0:32:58it comes out of these holes here,
0:32:58 > 0:33:02and we'll suck it up and remove any debris from any pipe.
0:33:02 > 0:33:04As it cuts through the fat and grease, it'll just cut chunks
0:33:04 > 0:33:06and chunks and chunks off,
0:33:06 > 0:33:11until, basically, it's removed completely from the pipe.
0:33:17 > 0:33:19Once we start de-silting all the silt,
0:33:19 > 0:33:22we'll put the suction in, and start sucking everything up.
0:33:22 > 0:33:23As we're pulling the jet back,
0:33:23 > 0:33:27removing everything from the pipe, we'll remove it into the debris tank
0:33:27 > 0:33:30on the vehicle and then obviously take it to landfill.
0:33:38 > 0:33:40See the curve on it,
0:33:40 > 0:33:43that's been stuck to the diameter of the pipe.
0:33:43 > 0:33:47Now, basically, you see it's been in there a while.
0:33:47 > 0:33:50Got a lot of worms in there what's actually eating it
0:33:50 > 0:33:52and breaking it down.
0:33:52 > 0:33:56You know, so it's like, well, it's decomposing basically.
0:33:56 > 0:33:59It's what they'll do to a body. Really.
0:33:59 > 0:34:03Yeah, look, there's thousands and thousands of worms in it.
0:34:05 > 0:34:09They begin to clear the sewer, but this is only one tiny section
0:34:09 > 0:34:11of a whole patchwork congested with fat.
0:34:13 > 0:34:16We'll finish this one, we'll go to another area
0:34:16 > 0:34:17and that'll be the same.
0:34:19 > 0:34:22If they stop flushing things down, basically, well, it'll
0:34:22 > 0:34:26stop us coming back here and doing this repeat every six months.
0:34:26 > 0:34:28Only last year, we spent nearly a million pounds,
0:34:28 > 0:34:31I think it was, just relaying 30m of sewer behind me.
0:34:31 > 0:34:34Based on the fact that people put fats down the sewers.
0:34:37 > 0:34:40As much as 50% of the money from our water bills
0:34:40 > 0:34:42goes on operations like this.
0:34:43 > 0:34:47Once they pay their bill, they think they're paying just for water.
0:34:47 > 0:34:49Now they don't see the other side to it, the cleaning side
0:34:49 > 0:34:50and the camera-ing side,
0:34:50 > 0:34:54the big projects of relaying the sewers, rebuilding them, you know.
0:34:54 > 0:34:57And obviously, they're doing the water mains, as well.
0:34:57 > 0:35:00You know, they don't see the background side of it.
0:35:00 > 0:35:03They just make a phone call and want to complain.
0:35:13 > 0:35:15Manchester's Davyhulme.
0:35:15 > 0:35:17Built 120 years ago,
0:35:17 > 0:35:21it's one of the biggest waste water treatment works in Europe.
0:35:23 > 0:35:27We've got sewage from one and a quarter million people.
0:35:27 > 0:35:29Where do we put it? What do we do with it?
0:35:29 > 0:35:31I mean, a lot of people think they flush the toilet,
0:35:31 > 0:35:34they forget it, it disappears, and we're the big hole under
0:35:34 > 0:35:37everybody's houses where it disappears to.
0:35:37 > 0:35:38We've got to treat it.
0:35:40 > 0:35:44714 million litres of sewage are treated here
0:35:44 > 0:35:46every single day.
0:35:46 > 0:35:51Before we had sewage treatment we had cholera, typhoid,
0:35:51 > 0:35:55diphtheria, the Black Death - we had everything, the Great Plague.
0:35:55 > 0:35:56We had it all.
0:35:56 > 0:36:00I think it was the greatest leap forward we've done in public health,
0:36:00 > 0:36:02is sewage treatment.
0:36:02 > 0:36:05Everything and anything the people of Manchester
0:36:05 > 0:36:08flush down their drains and toilets ends up here.
0:36:10 > 0:36:14You wouldn't believe the stuff that comes down here.
0:36:14 > 0:36:16I was on here one night at Christmas and a guy had come in,
0:36:16 > 0:36:19he'd actually climbed over the front gate, New Year's Eve,
0:36:19 > 0:36:24he'd had too much to drink and vomited his false teeth down the toilet.
0:36:24 > 0:36:26And somebody told him, "They'll finish up at Davyhulme."
0:36:26 > 0:36:29Well, this guy turns up here to look for his false teeth.
0:36:29 > 0:36:33If they're going to be here, they're going to be in the skip, with everything else.
0:36:34 > 0:36:37The other thing that ends up here is all that fat
0:36:37 > 0:36:39we throw down our drains.
0:36:39 > 0:36:42When it gets here, we can get lumps of fat the size of that
0:36:42 > 0:36:43excavator bucket.
0:36:44 > 0:36:47It then floats round, like an iceberg.
0:36:47 > 0:36:52We have to take a piece of kit out of service to clean the tanks out.
0:36:52 > 0:36:55These huge tanks, the size of Olympic swimming pools,
0:36:55 > 0:36:59are the first-line processors of the raw sewage, but the high fat
0:36:59 > 0:37:03content means they need to be regularly drained and cleaned out.
0:37:06 > 0:37:09Process controller, Scott Thompson, is overseeing.
0:37:10 > 0:37:14We know that we're going to be looking at, almost balls of fat,
0:37:14 > 0:37:18but we need to cut them up and then get them out of the tank basically.
0:37:23 > 0:37:26Once drained, cleaning out the congealed fat is down to
0:37:26 > 0:37:29maintenance team-mates, Ant and Dec.
0:37:29 > 0:37:32We're always together, we work together, have done six years now.
0:37:32 > 0:37:35By far, we're the best operators, aren't we, Dec?
0:37:35 > 0:37:37This is the true Ant and Dec.
0:37:37 > 0:37:40- The better version. - Yeah, the better version.
0:37:40 > 0:37:42A lot deeper than I thought it would be.
0:37:42 > 0:37:46I know. Just don't slip, you'll be on You've Been Framed.
0:37:47 > 0:37:51Dec will go down into the tank with a colleague, while Ant stays up top.
0:37:51 > 0:37:55- All right?- He knew exactly what he was missing out on, him, didn't he?
0:38:07 > 0:38:09It's going to take a while get through this.
0:38:11 > 0:38:14Thick sludge, smelly.
0:38:14 > 0:38:16And it's very, very thick, as well,
0:38:16 > 0:38:18so it's got a lot of crust on it, as well.
0:38:18 > 0:38:20Luckily, there's only two harnesses an', er,
0:38:20 > 0:38:22so I fell lucky today, definitely.
0:38:24 > 0:38:27Doesn't matter how many times you have a shower, it's in
0:38:27 > 0:38:29the pores of your skin, when you're sweating, it's coming back out.
0:38:33 > 0:38:36Then, when you have the sludge spillage, you have the showers here,
0:38:36 > 0:38:40and then you still go home and the wife can still smell it.
0:38:40 > 0:38:41Really strong.
0:38:43 > 0:38:44Fancy a biscuit?
0:38:45 > 0:38:46HE LAUGHS
0:38:51 > 0:38:53For me, I'll do anything.
0:38:53 > 0:38:55I enjoy me job, so whatever job I get given - thrown at -
0:38:55 > 0:38:56I don't mind, me.
0:39:00 > 0:39:02It's unusual to meet people like these,
0:39:02 > 0:39:04who are happy doing this job every day.
0:39:04 > 0:39:05Which makes my life easier,
0:39:05 > 0:39:08because I've got to come to these two lads and give them
0:39:08 > 0:39:12what are - as far as I'm concerned - the worst jobs in the company.
0:39:12 > 0:39:15And, every time I ask them to do a job, in credit to 'em, they do it,
0:39:15 > 0:39:19but they do get, literally, the shit on the end of the stick.
0:39:19 > 0:39:22Can't imagine many people are doing this right now!
0:39:24 > 0:39:26The last job I had, I worked in a tannery.
0:39:28 > 0:39:31It's basically near enough as a slaughterhouse.
0:39:31 > 0:39:34So when I came here, it was fresh air to me, this.
0:39:34 > 0:39:36Going to take a while to get through this.
0:39:37 > 0:39:41Just be glad you don't have to do it with your bare hands.
0:39:41 > 0:39:44A tank this size could take up to a week to clean.
0:39:52 > 0:39:55Think I need a shower. I love it.
0:39:55 > 0:39:58He'll disagree, but it's not that bad.
0:39:58 > 0:40:00Here you are.
0:40:00 > 0:40:02Believe it or not, there is worse jobs on here, though.
0:40:02 > 0:40:06Most people who are in this job don't leave, you know, they actually do,
0:40:06 > 0:40:08and it's not just because it's got security,
0:40:08 > 0:40:12and it's not just because we enjoy what we do, it's because the lads
0:40:12 > 0:40:15that you meet in here are a decent set of lads, as well.
0:40:15 > 0:40:18I don't think you can be an idiot and do the job we do,
0:40:18 > 0:40:20and not have a sense of humour, and not
0:40:20 > 0:40:24get on wi' lads, you know, doing what we're doing, day in day out.
0:40:24 > 0:40:27Another day's work in there yet.
0:40:27 > 0:40:29The bloke who lent us this is going to go mad.
0:40:29 > 0:40:32Said don't get 'em dirty. Sorry Pip.
0:40:32 > 0:40:34LAUGHS
0:40:43 > 0:40:44In Liverpool,
0:40:44 > 0:40:47the waste water treatment works are located on the docks.
0:40:52 > 0:40:54In order to keep the Mersey clean,
0:40:54 > 0:40:56the plant is currently being upgraded.
0:41:02 > 0:41:06The project manager is Lorne Large.
0:41:06 > 0:41:09This is the largest waste water project that United Utilities
0:41:09 > 0:41:13have done, and it is, without doubt, a flagship project.
0:41:13 > 0:41:17Currently, treated sewage is pumped too close to the shoreline.
0:41:18 > 0:41:19So, a new pipe,
0:41:19 > 0:41:22almost 1,000-feet long, will be attached to the works
0:41:22 > 0:41:26and sunk to the bed of the Mersey, to take the sewage further out.
0:41:29 > 0:41:33The River Mersey is fundamental to Liverpool.
0:41:33 > 0:41:35It's the lifeblood, really, of the city.
0:41:35 > 0:41:38What this will do is actually take the discharge
0:41:38 > 0:41:41around about 300m off the coastline,
0:41:41 > 0:41:45and it'll mix it with the river water more evenly.
0:41:46 > 0:41:50The pipe is being slowly towed from Norway, by sea.
0:41:50 > 0:41:52It arrives on the Mersey today.
0:41:54 > 0:41:58Makes you nervous, don't it? I'll be very relieved when it arrives.
0:41:58 > 0:42:01We originally ordered this pipe back in August last year,
0:42:01 > 0:42:05so, this is a culmination of probably around eight months' wait,
0:42:05 > 0:42:07the actual pipe arriving.
0:42:07 > 0:42:09Yeah, I'll be relieved when it actually does appear.
0:42:09 > 0:42:10Hello, Rob.
0:42:12 > 0:42:16What's the expected time when you'll leave there, do you think?
0:42:16 > 0:42:19He's 15 minutes away, so he's on the vessel
0:42:19 > 0:42:22that's towing the pipe, so they're bringing it up very slowly,
0:42:22 > 0:42:25so we think because then the pipe won't move around.
0:42:26 > 0:42:28Just wish he'd hurry up.
0:42:53 > 0:42:55We paid half a million pound for this thing last year
0:42:55 > 0:42:59and today we get to touch it, we actually get to see it for real.
0:42:59 > 0:43:03I think there's a wide sense of relief to actually see
0:43:03 > 0:43:07it here and to have it safe, you know, into the dock.
0:43:09 > 0:43:13Over the next three months, concrete rings will be attached to the pipe.
0:43:14 > 0:43:17These collars here, the big concrete rings,
0:43:17 > 0:43:21what we're going to do with those is starting at one end of the pipe, is
0:43:21 > 0:43:25lift the pipe up out the water, and start to slide them along the pipe.
0:43:25 > 0:43:29They'll eventually form continuous protection onto the polyethylene.
0:43:29 > 0:43:31Once the rings are attached, Lorne
0:43:31 > 0:43:36and his team will attempt to lower the pipe onto the bed of the Mersey.
0:43:36 > 0:43:39Everything's arrived, everything's gone really well and it's
0:43:39 > 0:43:42good to see the pipe now tucked away in the dock.
0:43:42 > 0:43:44And that's it, finished for today.
0:43:48 > 0:43:50Did you go to doctor about the rash, Ade?
0:43:50 > 0:43:52Yeah, been mate, yeah.
0:43:54 > 0:43:56They just give me some cream for it,
0:43:56 > 0:43:58and they've told me to pass some on to your mum, as well.
0:43:58 > 0:44:00LAUGHS
0:44:00 > 0:44:02Waste water team, Adrian and Wes,
0:44:02 > 0:44:05are on their way to investigate a complaint about rats
0:44:05 > 0:44:08by the drains on a North Manchester housing estate.
0:44:10 > 0:44:13No, they don't bother me at all, rats.
0:44:13 > 0:44:14In this job, you have to
0:44:14 > 0:44:17toughen yourself up to a lot of things.
0:44:17 > 0:44:21You know, rats is nothing compared to what we come across sometimes.
0:44:21 > 0:44:25So yeah, if they're there today it's not going to bother meself.
0:44:25 > 0:44:29Wes, now Wes on the other hand, he's a bit of a girl when it comes to rats.
0:44:29 > 0:44:32Nah, don't believe him, don't believe anything he says!
0:44:33 > 0:44:35Pest controller, Patrick,
0:44:35 > 0:44:38has already tried to get rid of the infestation.
0:44:39 > 0:44:41There's a hole, a burrow there, right at the bottom,
0:44:41 > 0:44:44- near where the footballs are, the bottom there.- Yeah.
0:44:44 > 0:44:47It's going straight down there, and then coming up there.
0:44:47 > 0:44:50Can you see all the droppings on the top?
0:44:50 > 0:44:52- Yeah.- So it's very active.
0:44:52 > 0:44:55What we'll probably do is, is find
0:44:55 > 0:44:57the main sewer that it actually runs to...
0:44:57 > 0:45:00See if there's any access on it, and try and camera back up
0:45:00 > 0:45:03to see, you know, just to see if there's any blockages.
0:45:03 > 0:45:06- But, in terms of the defect that you've shown me...- Yeah?
0:45:06 > 0:45:09- That is down to the Housing Association to sort.- Not a problem.
0:45:09 > 0:45:11- All right.- I'll pass that back straight to them.
0:45:11 > 0:45:15- I'll e-mail it all to them as well, anyway.- Brilliant.
0:45:15 > 0:45:18- Is there, is there any more... - That ways.
0:45:18 > 0:45:20It always tend to be a case of, it's nothing to do with the sewer,
0:45:20 > 0:45:25it's other factors like bin bags being left open,
0:45:25 > 0:45:28erm, general, you know, untidiness round the back of properties.
0:45:28 > 0:45:33You know, anywhere where a rat can get a healthy meal somewhere,
0:45:33 > 0:45:36tends to be the case, but we're always happy to investigate it.
0:45:36 > 0:45:39All the rat droppings are here, look.
0:45:39 > 0:45:41They're all, yeah, there's one there now, green.
0:45:41 > 0:45:44Sort of indicates the poison's gone through the system of the rat.
0:45:44 > 0:45:49A break in the sewer could be drawing the rats to the surface.
0:45:49 > 0:45:52We'll lift it up, see what it's like and then get the camera out.
0:45:52 > 0:45:55So Adrian and Wes use a camera to have a closer look.
0:46:00 > 0:46:01Take it to about 15, Wes.
0:46:03 > 0:46:04Give us a shout, Ade.
0:46:07 > 0:46:08- Right.- Yep.
0:46:08 > 0:46:12There is no blockages in the sewer, but what I thought we can see,
0:46:12 > 0:46:15all this white around the sewer is traces of fat.
0:46:17 > 0:46:20The traces of fat is not unusual to see down the sewer,
0:46:20 > 0:46:25but it's heavy so it'll contribute to being rats there.
0:46:25 > 0:46:29They'll thrive off that, it'll be like McDonalds for a rat, will that.
0:46:31 > 0:46:34It's not uncommon to see fat in a sewer,
0:46:34 > 0:46:36but when it's to that sort of level,
0:46:36 > 0:46:39there's a hell of a lot of fat going in there.
0:46:39 > 0:46:42So maybe that'll be one of the recommendations that I'll put forward
0:46:42 > 0:46:46to the council, cos it's their responsibility ultimately.
0:46:46 > 0:46:47If they can maybe just
0:46:47 > 0:46:51notify all the tenants not to put as much fat down the sink.
0:46:53 > 0:46:56- OK.- Yep, OK, cheers. Thank you.
0:46:56 > 0:46:59- Thanks again. - No problem.- See you later.
0:46:59 > 0:47:02If there's any rat droppings, I need you to pick them all up
0:47:02 > 0:47:03and bag them up.
0:47:03 > 0:47:06Take it back to your house and we'll make tools out of it.
0:47:06 > 0:47:09- A few ratchets.- Rat-shits. Rat-shits screwdrivers, rat-shits spanners.
0:47:09 > 0:47:10LAUGHS
0:47:16 > 0:47:18Thanks for calling, you're through to Paul,
0:47:18 > 0:47:20how is it I can I help you today?
0:47:20 > 0:47:22'Erm, well I want to report two leaks, please.'
0:47:22 > 0:47:23- Two?- 'Yep.'
0:47:24 > 0:47:29Back at HQ, there's another burst pipe in need of urgent attention.
0:47:29 > 0:47:33Where is the leak located or where is it? Do we know?
0:47:33 > 0:47:34Right. Right, OK, no problem.
0:47:34 > 0:47:37I will get an appointment raised and we can take it from there.
0:47:37 > 0:47:39There's a big water leak, in Stockport.
0:47:39 > 0:47:41It's bubbling up out of a grid.
0:47:41 > 0:47:43Ah, yeah, it's been raised as an urgent response.
0:47:43 > 0:47:46Parked me car and saw it gushing down the road, and then I looked up
0:47:46 > 0:47:50the road, 100 yards away and I could see it bubbling out the crack.
0:47:50 > 0:47:54A burst mains pipe on the A6, one of Stockport's major roads,
0:47:54 > 0:47:56is affecting the locals' water supply.
0:47:57 > 0:48:00It's very poor pressure, it's just small trickle.
0:48:00 > 0:48:03Obviously, the water should be going to our customers,
0:48:03 > 0:48:06but unfortunately it's flowing down the street.
0:48:06 > 0:48:09Dispatched to sort out the problem, two top water engineers -
0:48:09 > 0:48:11Mark and Dave.
0:48:11 > 0:48:14- I love water so much.- Yeah.
0:48:15 > 0:48:16And so does Mark.
0:48:16 > 0:48:18LAUGHS
0:48:18 > 0:48:19Exciting.
0:48:21 > 0:48:24They've had over 30 years on the job between them.
0:48:24 > 0:48:26Tend to get very dizzy doing this.
0:48:31 > 0:48:33I mean to be fair, we do deal with this fairly regularly,
0:48:33 > 0:48:35so it's, in terms of a leak...
0:48:35 > 0:48:37Quite a normal...
0:48:37 > 0:48:38..it's a fairly normal occurrence.
0:48:38 > 0:48:41The only thing you can't factor in is the location.
0:48:42 > 0:48:45The location's not the only problem they face.
0:48:45 > 0:48:46Mark and Dave need to try
0:48:46 > 0:48:49and fix the leak without disrupting the supply.
0:48:50 > 0:48:52They're going to have a scoop around, to see what
0:48:52 > 0:48:53they can see on the surface.
0:48:53 > 0:48:57See, if they can give us a bit more of an idea what's actually leaking.
0:48:57 > 0:48:58Depending where the leak is,
0:48:58 > 0:49:01depends how we're actually going to deal with it.
0:49:01 > 0:49:03And by shutting this valve, we can prove which side
0:49:03 > 0:49:06of the valve the leak is on, and what we really want is
0:49:06 > 0:49:09not only be able to shut this valve, but not turn the leak off directly
0:49:09 > 0:49:12and we can still deal with the leak on this side of the valve.
0:49:12 > 0:49:15It's just really a case of trying to sort out what's going on.
0:49:15 > 0:49:19They soon realise they have to turn off the water supply.
0:49:20 > 0:49:23I'm going to give the warning out on the Tannoy to customers
0:49:23 > 0:49:26that, in about ten minutes, the water supply will be affected,
0:49:26 > 0:49:29so we're going to warn them all, so they can draw some water off.
0:49:29 > 0:49:31- ON TANNOY:- United Utilities. Please draw water.
0:49:31 > 0:49:34Your water supply will be affected, for essential repairs.
0:49:36 > 0:49:38United Utilities.
0:49:38 > 0:49:39Please draw water.
0:49:39 > 0:49:43Your water supply will be affected, for essential repairs.
0:49:43 > 0:49:44When we isolate it,
0:49:44 > 0:49:46we're going to have to shut off a small section of our network.
0:49:46 > 0:49:49It's probably going to entail maybe in the region of about 30
0:49:49 > 0:49:51or so properties, including the pub.
0:49:51 > 0:49:53Not a massive amount we can do about that.
0:49:53 > 0:49:55It's bit of a worst-case scenario really.
0:49:55 > 0:49:58I find it rather annoying the fact that there is not going to be
0:49:58 > 0:50:01any water of any pressure on this row,
0:50:01 > 0:50:04when the water board could have been working on it last night.
0:50:04 > 0:50:06United Utilities. Please draw water.
0:50:06 > 0:50:09Your water supply will be affected, for essential repairs.
0:50:09 > 0:50:11We've Tannoyed, we've warned them, let the ORC know
0:50:11 > 0:50:14obviously that the water's going off. ENGINE ROARS
0:50:14 > 0:50:16And he's got a lovely car.
0:50:17 > 0:50:19I got it mate, yeah.
0:50:26 > 0:50:27It's been nearly two weeks
0:50:27 > 0:50:31since Shaun cleared fat from the Manchester sewer.
0:50:31 > 0:50:32He now needs to get rid of it.
0:50:37 > 0:50:38Oof!
0:50:41 > 0:50:43What we took out of Oxford Road is fat and greases,
0:50:43 > 0:50:45and there'll be quite a bit of silt,
0:50:45 > 0:50:48so hopefully, it'll just come out in one go,
0:50:48 > 0:50:50and I don't have to shovel it.
0:50:50 > 0:50:53The blasted fat has been mixed with the silt,
0:50:53 > 0:50:55and now resembles black soil.
0:50:57 > 0:50:58Good ten tonne there, mate.
0:51:03 > 0:51:05It's like taking things to landfill,
0:51:05 > 0:51:08you know, which we try to reduce down on.
0:51:08 > 0:51:12But obviously with people tipping things into the sewers and drains,
0:51:12 > 0:51:15you know, it's going to keep on adding up and adding up.
0:51:18 > 0:51:22This silt will eventually be used as fertiliser on farms.
0:51:24 > 0:51:26Basically, I've changed me top.
0:51:26 > 0:51:28Cos you get lots of splashes.
0:51:30 > 0:51:32As you can see. Not very nice.
0:51:32 > 0:51:34Get a quick wash with the sink we have on the unit,
0:51:34 > 0:51:36and then back to work, basically.
0:51:38 > 0:51:41Clean hands - best thing in the day.
0:51:47 > 0:51:50In Stockport, senior water engineers Dave and Mark
0:51:50 > 0:51:53are still struggling to fix a burst mains pipe.
0:51:55 > 0:51:58Well, we've been out here for a good chunk of the afternoon now.
0:51:58 > 0:52:00We knocked the water off at ten to five,
0:52:00 > 0:52:02and we're just now monitoring the clock basically,
0:52:02 > 0:52:04so we don't want the water to be off
0:52:04 > 0:52:06for more than three hours, if we can manage it.
0:52:07 > 0:52:10They were forced to cut off the main water supply,
0:52:10 > 0:52:13but they've managed to connect up an emergency tanker, or ASV.
0:52:14 > 0:52:18Well, we actually put water back into the main, to keep people on supply
0:52:18 > 0:52:21to their house so they won't even know there's a disruption.
0:52:21 > 0:52:24Tanker holds 22,000 litres, and it's just ran out now.
0:52:24 > 0:52:28We're right up onto the deadline now and we've got two or three hours
0:52:28 > 0:52:30and we want the water back on as quick as possible,
0:52:30 > 0:52:33but we have to do it in a slow, controlled manner.
0:52:33 > 0:52:37We can't just whack the valve fully open and just restore the supply.
0:52:37 > 0:52:39Just as the emergency supply runs out,
0:52:39 > 0:52:41the team manage to fix the leak.
0:52:42 > 0:52:45About 10, 15 minutes over, maximum.
0:52:45 > 0:52:48I think the majority were fed throughout that, off the ASV,
0:52:48 > 0:52:52cos I think the ASV was feeding a lot more than initially thought,
0:52:52 > 0:52:53which was great.
0:52:53 > 0:52:57Erm, but, yeah, we had the valve shut for just over three hours
0:52:57 > 0:52:59which was not bad when you consider
0:52:59 > 0:53:01the complex repair that we've done.
0:53:01 > 0:53:03Short of flogging the gang or whatever,
0:53:03 > 0:53:05you can't do it any quicker.
0:53:05 > 0:53:06Happy days.
0:53:14 > 0:53:17In Liverpool, the pipe has been reinforced with concrete,
0:53:17 > 0:53:19and is about to be sunk.
0:53:21 > 0:53:24It's all to do with making everywhere more environment-friendly.
0:53:24 > 0:53:27They'll put cleaner water, once it's processed,
0:53:27 > 0:53:29into the tidal stream and disperse it quicker.
0:53:29 > 0:53:32It makes the Mersey, makes the surrounding areas,
0:53:32 > 0:53:34beaches, etc, cleaner basically.
0:53:34 > 0:53:38Joe is overseeing a task force from the UK and the Netherlands.
0:53:40 > 0:53:43At the moment, the pipe is sealed and full of air.
0:53:43 > 0:53:47We're going to fill the pipe full of water, and the pipe will start
0:53:47 > 0:53:50to get heavy from this end, and then it'll actually start to lower
0:53:50 > 0:53:53into the water, this end first, and effectively do almost like
0:53:53 > 0:53:57a wave action, heading out into the end of the pipe out there.
0:53:58 > 0:54:01A trench has already been dug on the riverbed.
0:54:01 > 0:54:05The pipe will be tugged out to meet a floating rig above it.
0:54:05 > 0:54:07Once in position, it'll be sunk,
0:54:07 > 0:54:10and attached to the treatment works on the shoreline.
0:54:13 > 0:54:15Can I have your attention, Joe?
0:54:15 > 0:54:18Yeah, Dave, we're ready this end, so do what you've got to do that end
0:54:18 > 0:54:22- and let me know when you're starting to pump.- OK.
0:54:22 > 0:54:25We begin pumping water inside now, and er...
0:54:25 > 0:54:29once we get a bit of a controlled flow going...
0:54:29 > 0:54:31sink going that end, we'll open this valve fully.
0:54:31 > 0:54:35The team need to try and sink the pipe before the tide changes.
0:54:36 > 0:54:40The River Mersey's tidal, so it comes in and it goes out,
0:54:40 > 0:54:42and it can do up to seven knots, um,
0:54:42 > 0:54:45and so what happens is we'll be then trying to sink a pipe
0:54:45 > 0:54:50against a flow of water, and as it sinks the pipe, it'll get
0:54:50 > 0:54:54dragged around, so we've got about another 40 minutes of good tide.
0:54:54 > 0:54:57Er, if we miss it, it'll be a battle.
0:55:02 > 0:55:05Yeah, it's sinking this end, it's gone down, that's what I'm saying,
0:55:05 > 0:55:07it's gone down this end so it needs to be...
0:55:07 > 0:55:09Otherwise it'll sink in the middle,
0:55:09 > 0:55:11so you need to keep venting that end.
0:55:11 > 0:55:13It's sinking in the middle again, now, you see.
0:55:18 > 0:55:21Divers are sent down with an air pipe.
0:55:21 > 0:55:24That end of the pipe is full of water.
0:55:24 > 0:55:27There's water in this end of the pipe, although it's not full,
0:55:27 > 0:55:30so the end's gone down like this - it's creating an airlock.
0:55:33 > 0:55:36We're going to pump air into this to force the water out here
0:55:36 > 0:55:39and, hopefully, this will rise slightly.
0:55:39 > 0:55:42When it does, we can start introducing water again that end,
0:55:42 > 0:55:45and then what we planned before should happen.
0:55:45 > 0:55:48Once the pipe is raised, the team try again.
0:55:52 > 0:55:55The priority is to sink it now and survey it,
0:55:55 > 0:55:57and see how she lies on the bottom.
0:56:11 > 0:56:14A hydrographic surveyor is using sonar
0:56:14 > 0:56:16to check the pipe is in the right place.
0:56:18 > 0:56:20Pipe is on the bottom.
0:56:20 > 0:56:24Er, think you just pump for five more minutes, Dave, to be sure.
0:56:26 > 0:56:30The end of the pipe is in the middle of the trench.
0:56:32 > 0:56:34It's half a metre from the centre, so it's perfect.
0:56:42 > 0:56:44So we've done a very good job today.
0:56:46 > 0:56:49It's always a good day's work out here in the sun, isn't it?
0:56:49 > 0:56:51You know, but, yeah, I'm pleased,
0:56:51 > 0:56:53there doesn't seem to be anything broken,
0:56:53 > 0:56:56there might be a few minor adjustments, that's about it.
0:57:04 > 0:57:09Back in the 1980s, the River Mersey was the dirtiest river in Europe,
0:57:09 > 0:57:12and now, there's life out there.
0:57:12 > 0:57:14Marine life, there are seals,
0:57:14 > 0:57:18there are birds, you know, there are guys out there fishing on a weekend.
0:57:18 > 0:57:22It's absolutely rejuvenated is this river.
0:57:22 > 0:57:25And, to actually help improve it, is a great thing.
0:57:25 > 0:57:28I think it's just so special.
0:57:35 > 0:57:37- What is all this?- Poo.
0:57:37 > 0:57:41Any sort of contamination is really, really bad.
0:57:41 > 0:57:44It's a massive inconvenience actually.
0:57:44 > 0:57:47Socks, underpants, they run out of toilet paper
0:57:47 > 0:57:49and they use owt that's at hand.
0:57:49 > 0:57:53We're like Arnold Schwarzenegger in The Terminator. We will find them.
0:57:53 > 0:57:54Oh, 'ey up.
0:57:54 > 0:57:56- DOG BARKS - Hey, whoa, whoa, whoa, whoa!
0:57:56 > 0:57:59We are like the fourth emergency service.