0:00:05 > 0:00:07Getting clean water can be a dirty business...
0:00:07 > 0:00:10Nice!
0:00:10 > 0:00:11Mmm.
0:00:13 > 0:00:18..for the people who run one of Britain's biggest water companies.
0:00:18 > 0:00:24They cover over 5,000 square miles...and three million homes.
0:00:28 > 0:00:30We follow them in challenging locations...
0:00:30 > 0:00:32Your first few months, you're spewing up all over,
0:00:32 > 0:00:35and you've got the shits, but after that you get used to it.
0:00:35 > 0:00:38It's not very common that we get to dig inside someone's property.
0:00:38 > 0:00:41- You know, we're going to hit some legal problems.- Yeah.
0:00:41 > 0:00:44..and challenging conditions
0:00:44 > 0:00:46In the poo.
0:00:46 > 0:00:49Does anyone know what an abattoir is?
0:00:49 > 0:00:50No?
0:00:50 > 0:00:52No job's too big...
0:00:52 > 0:00:54or small...
0:00:54 > 0:00:56I think I want to come out now, mate, that'll do.
0:00:56 > 0:00:58..for the watermen.
0:00:58 > 0:01:00Looks like we're going to get wet.
0:01:01 > 0:01:02See you in morning, Wes!
0:01:02 > 0:01:04Yeah, see you in morning, mate.
0:01:04 > 0:01:06Just another day in the office.
0:01:06 > 0:01:07THEY LAUGH
0:01:14 > 0:01:17Ten million visitors flock to Blackpool
0:01:17 > 0:01:19and nearby Lytham St Annes every year.
0:01:22 > 0:01:24The area is Britain's biggest seaside resort.
0:01:28 > 0:01:33This holiday home sleeps 16 people at £600 a night.
0:01:33 > 0:01:36Today, it's the watermen who are visiting.
0:01:36 > 0:01:38One, two, three.
0:01:40 > 0:01:43It's giving off a nice aroma is that.
0:01:43 > 0:01:45Ah, this is a good'un, mate, she's a good'un.
0:01:45 > 0:01:49The sewer has collapsed underneath the property, causing a blockage.
0:01:49 > 0:01:51In, right at the wall.
0:01:51 > 0:01:53- Aw, it's blocked still.- Yeah...
0:01:53 > 0:01:55That's the collapse.
0:01:57 > 0:02:01It's not the first time the company have invaded Mr Gregory's property.
0:02:01 > 0:02:05It doesn't help because I had this experience with them this time last
0:02:05 > 0:02:09year, er, with another collapse that I had in the garden, which basically
0:02:09 > 0:02:14was just outside of where the collapse is today, six foot away.
0:02:14 > 0:02:16We had to spend, I think it was nearly eight months,
0:02:16 > 0:02:19basically using my garden as a building site to store
0:02:19 > 0:02:24materials and pipes, machinery was out on the highway.
0:02:24 > 0:02:26Called in to manage the job
0:02:26 > 0:02:29is wastewater performance technician, James Darlington.
0:02:29 > 0:02:32- Thanks for turning up, mate. - All right, pal, no problem.
0:02:32 > 0:02:34- About time you got out of bed anyways.- I know. Yeah.
0:02:34 > 0:02:35THEY LAUGH
0:02:35 > 0:02:37- INTERVIEWER:- James, why are you here today?
0:02:37 > 0:02:40Er, basically, we're trying to find a defect on the sewer,
0:02:40 > 0:02:43it's within this property.
0:02:43 > 0:02:46Erm, so trying to assist the lads, see what we've got.
0:02:46 > 0:02:48Er, speak to the customer,
0:02:48 > 0:02:50make sure he's happy with everything that we're doing,
0:02:50 > 0:02:53cos basically, we're going to have to dig within the property.
0:02:53 > 0:02:56The sewer collapse is causing problems for neighbouring
0:02:56 > 0:03:01properties, but it's about to become a headache for Mr Gregory.
0:03:01 > 0:03:04Yeah, we're just going to move these beds out the way and locate it...
0:03:04 > 0:03:06Right.
0:03:06 > 0:03:07..and possibly move the carpet out the way
0:03:07 > 0:03:10and mark up for a dig on a later date.
0:03:11 > 0:03:14- To me.- To you, lad.
0:03:14 > 0:03:15- To me.- Keep going.
0:03:15 > 0:03:19This may well effect the business because we could have a
0:03:19 > 0:03:24booking tomorrow, this evening, for the day or two, or next week.
0:03:24 > 0:03:27We don't want to have this as an annual event, do we, really?
0:03:27 > 0:03:28- No, exactly.- You know.
0:03:28 > 0:03:31I'm running a business at the end of the day, and now,
0:03:31 > 0:03:33- this room is redundant.- Yeah.
0:03:33 > 0:03:35I can't take a reservation for this room
0:03:35 > 0:03:38because you're coming here tomorrow
0:03:38 > 0:03:40and you might be here for a week, you might be here for two weeks.
0:03:40 > 0:03:43And I should book this room out to yourselves to be honest...
0:03:43 > 0:03:44Yeah, yeah, no...
0:03:44 > 0:03:47..till this job is up and done and finished and gone.
0:03:47 > 0:03:48- Yeah, we understand that... - You know?
0:03:48 > 0:03:51..cos it's your loss of business, really.
0:03:51 > 0:03:53Yeah, yeah, this is a loss. This is a loss, you know,
0:03:53 > 0:03:56there's accommodation for four in here.
0:03:56 > 0:03:58Yeah. Well, we'll look into it, that's not an issue.
0:03:58 > 0:04:01Well, it is an issue because it's all right saying it isn't an issue...
0:04:01 > 0:04:03No, I mean, it is issue for you, of course...
0:04:03 > 0:04:05Until somebody comes back to me
0:04:05 > 0:04:07and says, "Yes, we're agreeing this," it is an issue.
0:04:07 > 0:04:10Yeah, you can't rent out, like you say, lost profits and things.
0:04:10 > 0:04:13We need to have some agreement in place, that's what I'm saying.
0:04:13 > 0:04:15But there must be a department that coordinates
0:04:15 > 0:04:17- a claim for compensation. - Yeah, yeah.
0:04:17 > 0:04:19Right, there must be a contact detail,
0:04:19 > 0:04:22rather than going through the process of ringing a call centre...
0:04:22 > 0:04:23Yeah, that's on the card, the details.
0:04:23 > 0:04:26..having to explain all the way through to the same person
0:04:26 > 0:04:28who picks that phone up at United Utilities,
0:04:28 > 0:04:31then you have to go through the same process of explaining this.
0:04:31 > 0:04:33I'll give you the card with that number on.
0:04:33 > 0:04:34Got there eventually, didn't we?
0:04:36 > 0:04:38All the furniture has to be removed
0:04:38 > 0:04:42so a huge hole can be dug in the middle of the room.
0:04:42 > 0:04:45We've got 16 people booked in for this weekend,
0:04:45 > 0:04:47but I've had to cancel those, unfortunately.
0:04:49 > 0:04:52Obviously, tears on the phone, erm, disappointment.
0:04:52 > 0:04:55INTERVIEWER: How much money have you lost by cancelling this one for,
0:04:55 > 0:04:57you know, this coming weekend?
0:04:57 > 0:04:59This weekend, I haven't got the exact paperwork on me,
0:04:59 > 0:05:03but about £3,000-4,000, basically.
0:05:03 > 0:05:06You know, so that's just for this one booking, and then we've got
0:05:06 > 0:05:09the Christmas bookings and the New Year's bookings, so,
0:05:09 > 0:05:12potentially, it could be in the tens of thousand pounds.
0:05:18 > 0:05:2150 miles away in the suburbs of southeast Manchester,
0:05:21 > 0:05:25residents have alerted the company to a strange smell.
0:05:30 > 0:05:34The sewer has been blocked with 30,000 litres of concrete.
0:05:36 > 0:05:41Going to send this down, get in it, belt harness on, come up,
0:05:41 > 0:05:43bring one of the lads down with you.
0:05:43 > 0:05:47Foreman Frank Smith and his team have had to construct a mine
0:05:47 > 0:05:49just to get to the problem.
0:05:49 > 0:05:51The total length of the blockage is going to be
0:05:51 > 0:05:55somewhere in the region of 55 linear metres,
0:05:55 > 0:06:00so the amount of concrete that's gone in is just unbelievable.
0:06:00 > 0:06:04Er, how it's got there is mind-boggling.
0:06:04 > 0:06:06They can't dig up the road because gas,
0:06:06 > 0:06:10electricity and fibre optics are in the way.
0:06:10 > 0:06:12We're now tunnelling from here
0:06:12 > 0:06:15and we're going all the way up here,
0:06:15 > 0:06:18this is where the lads are working now, under here.
0:06:18 > 0:06:22It's roughly seven, seven-and-a-half metres deep.
0:06:22 > 0:06:26They're digging a 51-inch square inside tunnel,
0:06:26 > 0:06:30and we just keep going, keep going,
0:06:30 > 0:06:31keep going...
0:06:33 > 0:06:39..and at the moment, the lads are somewhere...here.
0:06:39 > 0:06:42And they're seven-and-a-half metres below us.
0:06:42 > 0:06:45And we're going to try... Well, we're not going to try,
0:06:45 > 0:06:50we're going to get where we think the tunnel...
0:06:50 > 0:06:53The blockage, is...
0:06:53 > 0:06:54here.
0:06:57 > 0:06:59We think the blockage is there.
0:06:59 > 0:07:02It's one of the biggest mines of Frank's career,
0:07:02 > 0:07:04costing a quarter of a million pounds.
0:07:41 > 0:07:43The problem with this job, it's the conditions.
0:07:43 > 0:07:46It's the distance in for one, it's a long way.
0:07:46 > 0:07:49Just the pure sewage, you know, you don't know what's in it,
0:07:49 > 0:07:51it's been there for years.
0:07:53 > 0:07:55And then the ventilation, and then the dust,
0:07:55 > 0:07:58it's the shittiest job we do.
0:07:59 > 0:08:02It's hard to prove how structural concrete got here.
0:08:02 > 0:08:05But it could have escaped from a nearby building site.
0:08:05 > 0:08:09It's something the company deal with five to ten times a year.
0:08:09 > 0:08:11Normally, that type of concrete you'd be breaking it with
0:08:11 > 0:08:15a big hydraulic machine, not an hand tool.
0:08:15 > 0:08:19And we're restricted to the times we can work with that machine.
0:08:19 > 0:08:24You get hand-arm vibration, they call it white finger.
0:08:24 > 0:08:25If you get it, you've had it.
0:08:25 > 0:08:28They work in pairs, slowly moving forward.
0:08:28 > 0:08:32While one man drills the concrete, the other builds the mine.
0:08:32 > 0:08:34They're physically very fit lads,
0:08:34 > 0:08:38and they've got a mentality where it's not going to beat them.
0:08:38 > 0:08:40Oi, take a picture of the state of them.
0:08:40 > 0:08:43Look at it, just look! Have you been rolling about in it?!
0:08:43 > 0:08:44THEY LAUGH
0:08:44 > 0:08:46Look at the state of ye, Jesus!
0:08:46 > 0:08:48Obviously, lads, it's getting wetter.
0:08:48 > 0:08:49Right, you're on the camera now.
0:08:49 > 0:08:52- Listen, it's getting shittier at the bottom.- Yeah.
0:08:52 > 0:08:54Is the concrete going higher?
0:08:54 > 0:08:56No, the concrete's getting less now.
0:08:56 > 0:08:59The concrete's getting less, and there's more crap at the bottom.
0:08:59 > 0:09:01Look at the state of them.
0:09:01 > 0:09:03They want medals not wages for working down there!
0:09:07 > 0:09:11Elsewhere in East Manchester, more roads are about to be dug up.
0:09:11 > 0:09:14This time to give the sewer an environmental upgrade.
0:09:18 > 0:09:21- Yeah, you just stand there. - SHE LAUGHS
0:09:21 > 0:09:24Project coordinator Tessa Smith, has to make sure
0:09:24 > 0:09:29the locals are prepared for a year of noise, chaos and disruption.
0:09:29 > 0:09:31Er, we're doing a public exhibition,
0:09:31 > 0:09:34so basically, where we invite the local residents, businesses,
0:09:34 > 0:09:37to come and talk to us about the work that we're doing.
0:09:37 > 0:09:39Won't matter I'm missing circuits tonight, will it?
0:09:39 > 0:09:40SHE LAUGHS
0:09:43 > 0:09:45It is going to be noisy, you know,
0:09:45 > 0:09:47it's basically a massive construction site.
0:09:47 > 0:09:49We're going to be tunnelling under there,
0:09:49 > 0:09:52there's going to be cranes, you know, it's going to be disruptive,
0:09:52 > 0:09:55and, you know, we just have to be straight with people.
0:09:55 > 0:09:59Despite it being one of the driest summers the Northwest has known,
0:09:59 > 0:10:01they have to plan for bad weather.
0:10:03 > 0:10:07Heavy rain leads to sewage overflowing into local rivers.
0:10:07 > 0:10:11This project will install storm tanks to stop this -
0:10:11 > 0:10:14by storing the excess liquid until the treatment works are ready.
0:10:16 > 0:10:19We've had occasions where they're queuing to get in the door,
0:10:19 > 0:10:21and then there's occasions when people genuinely just aren't
0:10:21 > 0:10:23that bothered that the work's taking place.
0:10:23 > 0:10:26A lot of people might want to go to the beer garden today so,
0:10:26 > 0:10:29unfortunately, we may not get anyone coming to talk to us!
0:10:29 > 0:10:30So, fingers crossed.
0:10:40 > 0:10:41Should I do a dance?
0:10:44 > 0:10:46- SHE LAUGHS - This could be it, you know.
0:10:47 > 0:10:51The noisy works will be happening in the middle of residential areas.
0:10:51 > 0:10:55An hour in, and two people have finally arrived.
0:10:55 > 0:10:58- It's nice to take an interest in the community, so...- It is.
0:10:58 > 0:11:00- No problem, thank you for coming. - Thank you, that's great.
0:11:00 > 0:11:02Thank you. Cheers.
0:11:02 > 0:11:05You know, we've got a few hours yet,
0:11:05 > 0:11:07so let's hope they start to come.
0:11:10 > 0:11:11This is the river that will be cleaner
0:11:11 > 0:11:13because of the new storm tanks.
0:11:15 > 0:11:18Sometimes, because this doesn't actually have any benefit to them
0:11:18 > 0:11:24personally, you know, it's just an inconvenience that we're there.
0:11:24 > 0:11:26Eventually, a third person turns up.
0:11:26 > 0:11:31In the viaduct here, there is, erm, kestrels nesting.
0:11:31 > 0:11:34Right, there was a lot of residents concerned that you're going
0:11:34 > 0:11:36- to drive them away. - Right... They're still there.
0:11:36 > 0:11:38Apparently, that doesn't seem to be happening.
0:11:38 > 0:11:41Thanks for coming, Tony, nice to meet you.
0:11:41 > 0:11:43- No worries, cheers. - See you later, bye-bye.
0:11:43 > 0:11:46I think the record of one that I've done was we only got three.
0:11:46 > 0:11:47So we're on a par.
0:11:50 > 0:11:53When it is quiet like this, it is a bit disheartening,
0:11:53 > 0:11:56and then, you know, if we then still get people ringing in,
0:11:56 > 0:11:59you know, it can be frustrating for us cos we're given them
0:11:59 > 0:12:02an opportunity to come and talk to us face-to-face.
0:12:03 > 0:12:05If you build it, they will come.
0:12:05 > 0:12:08So perhaps if we have one on site whilst we're building it,
0:12:08 > 0:12:11we will get an influx of people.
0:12:16 > 0:12:19Wastewater team Adrian and Wes have been working together
0:12:19 > 0:12:21for just over a year.
0:12:21 > 0:12:22It's too big, Wes, it won't go in.
0:12:22 > 0:12:25Come on Ade, just get it in, mate, stop messing about.
0:12:25 > 0:12:28Might need some sort of lube on t'end of it.
0:12:28 > 0:12:32- Some WD40 there, shall we try that? - Ah, I think I've got it in now.
0:12:32 > 0:12:35Yeah, just putting plunger on end of me rod.
0:12:38 > 0:12:40Yeah, partner in grime, is Wes.
0:12:40 > 0:12:43We are the dream team. I'd like to think so,
0:12:43 > 0:12:44but I'm sure many would disagree.
0:12:44 > 0:12:48# Raindrops keep falling on my head. #
0:12:48 > 0:12:51This rain! It's not what we need this, Ade.
0:12:51 > 0:12:53HE YAWNS
0:12:53 > 0:12:56You'll need your waterproofs tonight, Wes.
0:12:56 > 0:12:59The Northwest has been lucky to escape major floods this year,
0:12:59 > 0:13:03but even normal rainfall in Preston causes problems.
0:13:04 > 0:13:07I'll just er... I'll stay in the van and I'll just shout instructions
0:13:07 > 0:13:10out through crack on t'window like that for you.
0:13:10 > 0:13:11HE LAUGHS
0:13:11 > 0:13:13You do that anyway, don't you, when it rains?
0:13:13 > 0:13:17I know that between us both, we can solve most poo pipe mysteries.
0:13:18 > 0:13:21Right, come on, then, Weslor,
0:13:21 > 0:13:23this one's ours here.
0:13:23 > 0:13:24Yeah, it's just here.
0:13:24 > 0:13:27You get a lot of highway flooding in weather like this,
0:13:27 > 0:13:31where it's either the gullies aren't coping with the amount of rain
0:13:31 > 0:13:34that's fallen, or the actual sewers that they connect to aren't coping.
0:13:34 > 0:13:37It's usually our remit on those occasions to try
0:13:37 > 0:13:39and establish whish is at fault,
0:13:39 > 0:13:42whether it's the gulley or the sewer itself.
0:13:42 > 0:13:44- Running though, innit?- Yeah.
0:13:44 > 0:13:47Some rainwater-only drains belong to the council,
0:13:47 > 0:13:50and are theirs to fix.
0:13:50 > 0:13:54I'm just going to pop some dye into that gulley, just to
0:13:54 > 0:13:58try and trace where the gullies are actually running to.
0:13:58 > 0:14:00On this one, I'm pretty confident it's, er,
0:14:00 > 0:14:03it's not going to be a fault for United Utilities.
0:14:03 > 0:14:04So what you looking for now?
0:14:04 > 0:14:07We're looking for... We're hoping the green dye's going to pass
0:14:07 > 0:14:09through this line, because it's this...
0:14:09 > 0:14:12Yeah, the green dye's come through now.
0:14:12 > 0:14:14So, cos it's not serving properties, it's actually just
0:14:14 > 0:14:16owned by the council.
0:14:16 > 0:14:18- INTERVIEWER:- What do you lads think about working
0:14:18 > 0:14:19in this sort of weather?
0:14:19 > 0:14:21- We love it.- Love it, yeah.
0:14:21 > 0:14:25I'd actually sooner work in this than sweltering heat.
0:14:25 > 0:14:28Sweltering heat, you know that all your friends are in a beer garden
0:14:28 > 0:14:30somewhere, so it's got its pluses.
0:14:32 > 0:14:35It's a nice easy one this for us, innit, in this weather?
0:14:35 > 0:14:36We're getting closer to that tea
0:14:36 > 0:14:38that Wes is going to buy for me later.
0:14:43 > 0:14:45So, how's it going with the new girlfriend, anyway, Wes?
0:14:45 > 0:14:47- All right, mate. - Everything all right?
0:14:47 > 0:14:48All right, yeah.
0:14:48 > 0:14:51Does she come with a free foot pump and a puncture repair kit?
0:14:51 > 0:14:53THEY LAUGH
0:14:56 > 0:15:00- Has she moved in yet? - She's not moved in yet, Ade, no, no.
0:15:00 > 0:15:03She'll start off by accidentally leaving her toothbrush
0:15:03 > 0:15:07at your flat, and then accidentally leaving a pair of pyjamas.
0:15:07 > 0:15:10Worst case scenario, she's in there controlling the TV remote.
0:15:10 > 0:15:14No, she'll never get hold of the TV remote.
0:15:14 > 0:15:16That's a man thing that, Ade, you must know that.
0:15:16 > 0:15:18Never give a woman a TV remote.
0:15:20 > 0:15:23You've got a lot to learn, my young Jedi, but I'll teach you.
0:15:23 > 0:15:24THEY LAUGH
0:15:24 > 0:15:27The way that the shifts work, we sometimes work with other gangers
0:15:27 > 0:15:30as well, although I'm not ashamed to admit that Wes is my favourite.
0:15:30 > 0:15:32What do you fancy for tea today, Ade?
0:15:32 > 0:15:34We'll get a big dirty kebab or something,
0:15:34 > 0:15:37and when I go home I'll tell t'wife I've had a prawn salad sandwich.
0:15:37 > 0:15:40Need to watch them calories, don't you, Ade?
0:15:40 > 0:15:43You naturally burn it off when you've got a body like mine.
0:15:52 > 0:15:55Back in Lancashire, James, who's dealing with the holiday home,
0:15:55 > 0:15:58has a technique for calming himself.
0:15:58 > 0:16:00Er, three, five, six, that's eight.
0:16:00 > 0:16:02Eight today, so good haul.
0:16:02 > 0:16:04The chickens were an addition to
0:16:04 > 0:16:06when we moved to this property a few years back.
0:16:06 > 0:16:10The wife was on maternity leave and, erm, when she was watching
0:16:10 > 0:16:12telly one day she saw something about rescue hens so we
0:16:12 > 0:16:17started off with two, and we progressed to 15 at one stage.
0:16:17 > 0:16:19HENS CLUCK
0:16:19 > 0:16:22He's on his way back to the collapsed sewer underneath
0:16:22 > 0:16:23the private property.
0:16:23 > 0:16:26I'd say a bit apprehensive, really, meeting him again.
0:16:26 > 0:16:29We've got quite a bit of work to do, and obviously without
0:16:29 > 0:16:34damaging his property so, yeah, we need to sort of look at it.
0:16:34 > 0:16:37It is a sensitive job to do, er,
0:16:37 > 0:16:41but once I meet him, I'm sure everything will be fine from there.
0:16:41 > 0:16:43BANGING
0:16:46 > 0:16:48Mr Gregory's had to cancel a booking over the weekend
0:16:48 > 0:16:51because of the work, and it's cost him money.
0:16:51 > 0:16:53I was very surprised,
0:16:53 > 0:16:56and I was quite elated, in a sense, that they'd be done by Monday,
0:16:56 > 0:17:00but I'm not very optimistic that that's going to happen, really.
0:17:02 > 0:17:06Think you'll still be finished on Monday?
0:17:06 > 0:17:08Erm, well...
0:17:08 > 0:17:11- possibly. - All being well.- All being well.
0:17:11 > 0:17:13"All being well" now, is it? It's change...
0:17:13 > 0:17:15Oh, it was a definite earlier on.
0:17:19 > 0:17:22Let me just get one of the general down there.
0:17:24 > 0:17:26- So it was where you thought it was, was it?- Yeah.
0:17:26 > 0:17:29- Thank goodness for that, hey? - I know.
0:17:30 > 0:17:32Here we are, we've got to negotiate that this work is going
0:17:32 > 0:17:34- to be done correctly.- Yeah, yeah.
0:17:34 > 0:17:37I need my independent surveyor to verify that the work that you're carrying out...
0:17:37 > 0:17:39- That that membrane is... - ..is up to standard.
0:17:39 > 0:17:42- At the end of the day it is on my property...- No problem.
0:17:42 > 0:17:44..so, you know, it's got to be said that you've got to allow him
0:17:44 > 0:17:47- access to physically inspect it. - View it.- Yeah.
0:17:47 > 0:17:48Yeah, that's fine. We'll do that.
0:17:48 > 0:17:51Otherwise, we're going to hit some legal problems
0:17:51 > 0:17:54Yeah, no problem. We'll do that, don't worry about that.
0:17:54 > 0:17:57New building regulations mean you can no longer build over
0:17:57 > 0:17:59a sewer without permission.
0:17:59 > 0:18:02- Are you on it now then? - Yeah, can feel it.
0:18:02 > 0:18:04Is that it, yeah?
0:18:04 > 0:18:07It's not very common that we get to dig inside someone's property,
0:18:07 > 0:18:10it is a bit of a one-off, a sensitive situation.
0:18:10 > 0:18:12A section of pipe is missing,
0:18:12 > 0:18:15and plant roots have been holding up the roof of the sewer.
0:18:15 > 0:18:18As I've been digging down, the ground underneath me's just
0:18:18 > 0:18:21given way, and fell into the collapsed sewer.
0:18:24 > 0:18:26This section of pipe is missing.
0:18:28 > 0:18:29Where's it gone?!
0:18:31 > 0:18:34Yeah, it could have end up washing down stream, yeah.
0:18:34 > 0:18:38That is the inlet there. That is the outlet there.
0:18:38 > 0:18:39It comes in and goes...
0:18:39 > 0:18:43It's just leading out to the side of the conservatory into the manhole.
0:18:43 > 0:18:45With no pipe at all in this section,
0:18:45 > 0:18:47James' team have to cut a new one in.
0:18:52 > 0:18:55A few hours later the new pipe is in,
0:18:55 > 0:18:58but the rest of the job will have to wait until after the weekend.
0:18:58 > 0:19:00Good job, thanks a lot, lads.
0:19:00 > 0:19:02It takes a month for an inch of concrete to dry
0:19:02 > 0:19:05so potentially four months of lost revenue,
0:19:05 > 0:19:10just for two days work really, so, er, bit of a stressful time.
0:19:10 > 0:19:11HE LAUGHS
0:19:11 > 0:19:13We can empathise with him,
0:19:13 > 0:19:15I wouldn't like someone to dig in my house,
0:19:15 > 0:19:18but, at the end of the day we've got to repair our sewer and obviously
0:19:18 > 0:19:22get the flows restored again, so it's a job that we have to do.
0:19:31 > 0:19:34On Monday, work to restore the room moves swiftly.
0:19:41 > 0:19:43All look clean?
0:19:43 > 0:19:45Yeah, think it looks fine, I mean, there's no dust on
0:19:45 > 0:19:48any of the surfaces, so the temporary structure which
0:19:48 > 0:19:50we had inside seems to have done its job.
0:19:52 > 0:19:55Good news for Mr Gregory, the concrete's not going to take
0:19:55 > 0:19:58four months to dry, but just a few hours.
0:19:59 > 0:20:00- REPORTER:- What you doing, James?
0:20:00 > 0:20:03Er, I'm just documenting it, Ben, basically.
0:20:03 > 0:20:05We're just going to make sure that everything we've done
0:20:05 > 0:20:08previously, we've put it all back as it was before.
0:20:08 > 0:20:10It's in our legislation that we've got to do that so,
0:20:10 > 0:20:14anything we sort of touch or work on we have to replace it like for like.
0:20:15 > 0:20:18A carpet and furniture arrive the next day,
0:20:18 > 0:20:20less than a week after they were taken away.
0:20:20 > 0:20:22Yeah, just look at that, though.
0:20:22 > 0:20:23I'm not sure if that was in that corner.
0:20:23 > 0:20:26I think there's quite a lot of furniture to go back in.
0:20:26 > 0:20:29It's everything that has come out would obviously, erm...
0:20:29 > 0:20:32Where it goes, I can remember most of it but these lads obviously
0:20:32 > 0:20:35took it out, so they're the ones who are putting it back in.
0:20:35 > 0:20:39I mean, at the moment, obviously, I have a surveyor involved
0:20:39 > 0:20:40- in the situation.- Yeah.
0:20:40 > 0:20:43And so I think he still sort of formatting the paperwork to
0:20:43 > 0:20:46- put a compensation claim in basically.- Yeah.
0:20:46 > 0:20:48I know we've not received one yet, cos I would've heard about it.
0:20:48 > 0:20:50That's right.
0:20:50 > 0:20:52I mean, would you say you're happy with what we did for you?
0:20:52 > 0:20:55Yeah, I mean, obviously, it was inconvenience at the time...
0:20:55 > 0:20:57- Yeah, I understand. - ..and stressful leading up to it.
0:20:57 > 0:20:59- It was unknown how long it was going...- Yeah.
0:20:59 > 0:21:01..to take at the time, wasn't it?
0:21:01 > 0:21:04In general, on the whole, this side of it, I'm relieved.
0:21:04 > 0:21:07I hope I don't have to come back and visit again.
0:21:07 > 0:21:11Obviously, we've not done our job correctly if I have to visit again.
0:21:11 > 0:21:14So, yeah, I'd like to say, er, I'd quite like to see the back
0:21:14 > 0:21:16of this one and probably not attend again.
0:21:21 > 0:21:25PHONE RINGING
0:21:25 > 0:21:26Thank you for calling,
0:21:26 > 0:21:28you're speaking to Rachel, may I take your name, please?
0:21:28 > 0:21:31I wanted to be a weather girl when I was in school,
0:21:31 > 0:21:33and they were like, "What do you want to do?"
0:21:33 > 0:21:35"Work experience, what do you want to do?"
0:21:35 > 0:21:37"I want to be a weather girl."
0:21:37 > 0:21:39Didn't have that on the list of things to do, though.
0:21:39 > 0:21:43Each year, the company deals with over 1,000 claims for compensation.
0:21:43 > 0:21:46Hi, Mrs Oherty, it's Vicky again from United Utilities.
0:21:46 > 0:21:49Due to the inconvenience it's caused to yourself,
0:21:49 > 0:21:51we have agreed to raise some compensation for that.
0:21:51 > 0:21:54Are you the bill payer at the property there?
0:21:54 > 0:21:57The water regulator requires certain payments to be made to
0:21:57 > 0:21:59customers for poor service.
0:22:08 > 0:22:11Everything from loss of business to appointments not kept can be
0:22:11 > 0:22:12paid out for.
0:22:13 > 0:22:15Obviously, I know that
0:22:15 > 0:22:17when I said to you that the team are coming out, and then they've
0:22:17 > 0:22:20not turned up, to me that's what we call a failed promise action,
0:22:20 > 0:22:22especially if you've not been advised
0:22:22 > 0:22:24that they're not coming.
0:22:26 > 0:22:30It's a case of compensating to say sorry, really,
0:22:30 > 0:22:33and put that customer's faith back in us, because we are the only
0:22:33 > 0:22:36water board that they can get supply from in this area, so...
0:22:36 > 0:22:39All right, thanks very much, thank you.
0:22:39 > 0:22:44No problem, and you, too. Take care, then, bye-bye.
0:22:45 > 0:22:47My first Happy Christmas.
0:22:47 > 0:22:50Happy Christmas on the 21st of November!
0:22:50 > 0:22:52I think you should go and buy me an advent calendar.
0:22:52 > 0:22:56I wonder if they do vegan advent calendars. Maybe it's just grapes.
0:22:56 > 0:22:59- Open the window and you get a grape! - Yeah!
0:22:59 > 0:23:02- Or you get a seed or a nut! - That'd be ace!
0:23:11 > 0:23:14KETTLE BOILS
0:23:14 > 0:23:18I don't function till I've had my coffee.
0:23:18 > 0:23:22Three months ago, Tessa held a meeting in east Manchester to
0:23:22 > 0:23:26warn residents about noise and disruption coming their way.
0:23:26 > 0:23:28MACHINERY WHIRS
0:23:30 > 0:23:34Then, only three people turned up, but now, everyone wants their say.
0:23:36 > 0:23:40The builders have turned up, they've blocked all the street off,
0:23:40 > 0:23:42you can't get in or out.
0:23:42 > 0:23:43The whole house is shaking.
0:23:43 > 0:23:46It's just the vibrations, ridiculous,
0:23:46 > 0:23:48and like, the aerial's fallen out the wall.
0:23:48 > 0:23:51Me television's shaking.
0:23:51 > 0:23:54You've got customers who are disrupted all the time, they can
0:23:54 > 0:23:58sometimes want to phone you, you know, at a weekend or on an evening.
0:24:00 > 0:24:03For my business, obviously a drop in turnover again.
0:24:03 > 0:24:06If it goes down any further then we're struggling.
0:24:07 > 0:24:11They said it's just like a bin wagon going past the house, the noise.
0:24:11 > 0:24:13But like I says to him, I say, "But they don't pass me
0:24:13 > 0:24:16"house for eight or nine hours a day, you know, backwards and forwards.
0:24:16 > 0:24:18"This is constant".
0:24:18 > 0:24:20I said, "is there any chance you can be quiet for five minutes
0:24:20 > 0:24:23"when, you know, the vibrating's going on?" "No."
0:24:23 > 0:24:25MACHINERY DRILLING
0:24:25 > 0:24:28I even went up to the man that had the... Yeah,
0:24:28 > 0:24:30that had the microphone, measuring the vibrations.
0:24:30 > 0:24:31Not done nothing.
0:24:31 > 0:24:35I said, "Five minutes, I've got a migraine," and they wouldn't.
0:24:38 > 0:24:39MACHINERY STOPS
0:24:39 > 0:24:41That's United Utilities for you.
0:24:45 > 0:24:48Tessa and her team have been liaising with residents
0:24:48 > 0:24:50since the project began.
0:24:50 > 0:24:53Today, she wants to check in with some of the most vocal.
0:24:53 > 0:24:55- Hello.- Hiya.
0:24:55 > 0:24:56I'm Tess.
0:24:56 > 0:24:59I'm the project coordinator from the site that's just round the corner.
0:24:59 > 0:25:01And it's just a bit of a courtesy call from my point of view,
0:25:01 > 0:25:04really, to see if there's anything else we can do.
0:25:04 > 0:25:06I've asked them to be quiet several times, but they didn't.
0:25:06 > 0:25:08- So now you're here. - TESS LAUGHS
0:25:08 > 0:25:10I am actually telling the truth.
0:25:10 > 0:25:12Right, it is difficult when it's the site lads and they're,
0:25:12 > 0:25:14you know, sticking to a programme,
0:25:14 > 0:25:18- but I have raised a cheque for you for £100.- That's fine...
0:25:18 > 0:25:20Just to cover... I know you've had to get taxis, and...
0:25:20 > 0:25:22The money's not the issue, it's...
0:25:22 > 0:25:25- It's the... Yeah. - It's the racket.
0:25:25 > 0:25:28- Yeah, unfortunately, well, you know. - I know they've got a job to do.
0:25:28 > 0:25:30- Yeah.- And me stepdad used to be a builder
0:25:30 > 0:25:32- and he worked on the Channel Tunnel. - Oh, right well, you'll...
0:25:32 > 0:25:34- So, yeah. - He knows about it.
0:25:34 > 0:25:36It's nice you get that one-to-one contact
0:25:36 > 0:25:39because at least something's been done about the situation.
0:25:39 > 0:25:42It's a difficult situation to be in because, obviously,
0:25:42 > 0:25:45from a construction point of view, we need to get the job done,
0:25:45 > 0:25:48but you want to try and make sure all the customers are happy,
0:25:48 > 0:25:50and you don't want to disturb them.
0:25:55 > 0:25:58Er, we're going to bob in and see one of the businesses.
0:25:58 > 0:26:00Erm, as you can see, just across the road, on the side
0:26:00 > 0:26:05that we've got closed, erm, there used to be parking bays.
0:26:05 > 0:26:08You know, for a local business, that can really effect them
0:26:08 > 0:26:09cos, you know, people would drive past
0:26:09 > 0:26:12and just bob in - "Oh, we'll just park here and nip in."
0:26:12 > 0:26:14For them, they're losing business.
0:26:21 > 0:26:23Hello.
0:26:24 > 0:26:27My name's Tess.
0:26:27 > 0:26:30I'm the project coordinator on this nice job that's happening.
0:26:30 > 0:26:32Yeah, wonderful job, isn't it?!
0:26:32 > 0:26:36Erm, yeah, so just calling in to... Obviously, now we're up
0:26:36 > 0:26:39and running, erm, how it's effecting you, how you're getting on,
0:26:39 > 0:26:42if there's anything I can do to help out?
0:26:42 > 0:26:44- Turnover's going down, profits are going down...- Right.
0:26:44 > 0:26:47I mean, the shutters are up, yeah, but no-one actually knows
0:26:47 > 0:26:49the shop is open because they can't quite see.
0:26:49 > 0:26:51I mean, we do have signs up, usually, saying, you know,
0:26:51 > 0:26:54- business is open as usual, so we can get some more of those...- Yeah.
0:26:54 > 0:26:56..to try and say to people, you know,
0:26:56 > 0:26:58businesses are here, we are open.
0:26:58 > 0:27:02That's not a problem, I can have those out in a few days for you...
0:27:02 > 0:27:04- Yeah. - ..to try and, you know...
0:27:04 > 0:27:06Well, you see, it's the passing trade.
0:27:06 > 0:27:08To get that back, I'll have...
0:27:08 > 0:27:11You'll have to do a lot of work on it to get them back.
0:27:11 > 0:27:13Yeah, unfortunately,
0:27:13 > 0:27:16I suppose, until we open that parking bay up, there's nothing
0:27:16 > 0:27:18we can do cos they can't... There's nowhere for them to park.
0:27:18 > 0:27:21Are you aware we have a loss of profits scheme
0:27:21 > 0:27:24that United Utilities will pay out on?
0:27:24 > 0:27:26Yeah, but I read through that letter that they sent
0:27:26 > 0:27:28- when they started this job... - Yeah.
0:27:28 > 0:27:32..but you're looking at waiting for that, you're not going to get it straightaway, are you?
0:27:32 > 0:27:33We can make interim payments,
0:27:33 > 0:27:36we won't make you wait till the end of the scheme.
0:27:36 > 0:27:39If you can write down your details for me, we'll take it from there.
0:27:39 > 0:27:41That is a great relief.
0:27:41 > 0:27:44I mean, I was proper... I mean, proper struggling.
0:27:44 > 0:27:46I am happy, but I'll be even happier when this...
0:27:46 > 0:27:48HE LAUGHS
0:27:48 > 0:27:49..this road gets cleared.
0:27:49 > 0:27:53- OK, thank you very much.- Thanks very much for your time, see you later.
0:27:53 > 0:27:55You know, you've got to have empathy to do this job.
0:27:55 > 0:27:57There'd be no point doing it
0:27:57 > 0:28:00if I couldn't see it from both sides of the coin, you know.
0:28:00 > 0:28:03I couldn't be a miserable, you know, "not really bothered
0:28:03 > 0:28:06"what you think", and then come out and deal with customers,
0:28:06 > 0:28:08cos you've got to be the right type of person to deal with them.
0:28:08 > 0:28:12And I just think that, you know, I'm being genuine with them,
0:28:12 > 0:28:15I'm not filling them full of rubbish,
0:28:15 > 0:28:17and I'm honest, because, I'm like, well,
0:28:17 > 0:28:19"We can't tell them to stop work."
0:28:19 > 0:28:21DRILLING
0:28:23 > 0:28:25After three months,
0:28:25 > 0:28:28Frank has finally removed all the concrete from the sewer.
0:28:28 > 0:28:30Now, he's started rebuilding it.
0:28:31 > 0:28:34The job today is putting the last couple of pipes in.
0:28:34 > 0:28:37That involves pushing your pipes home,
0:28:37 > 0:28:40they'll make a wall with bags filled with concrete,
0:28:40 > 0:28:43and that'll be the tunnel finished then.
0:28:43 > 0:28:46Obviously, there's a lot of work to do yet,
0:28:46 > 0:28:49but, as we call it, the back's broke, you know.
0:28:49 > 0:28:51Hold the bucket there now.
0:28:53 > 0:28:56It's a dying art, specialist tunnellers.
0:28:56 > 0:28:59The lads who are doing it now, there ain't no young lads doing it again.
0:28:59 > 0:29:01Well, that's not too bad, is it?
0:29:01 > 0:29:03No, that's spot on.
0:29:03 > 0:29:05You won't get any better than that.
0:29:05 > 0:29:08We just don't get no young lads coming like through, you know.
0:29:08 > 0:29:11As soon as you mention sewers, everybody goes "eurgh!",
0:29:11 > 0:29:12you know.
0:29:12 > 0:29:15But you get used to working with them, you know.
0:29:15 > 0:29:18Your first few months, you're spewing up all over
0:29:18 > 0:29:21and you've got the shits, but after that you get used to it!
0:29:21 > 0:29:23We're there now, she's home and dry.
0:29:23 > 0:29:25And it's teatime now, John.
0:29:25 > 0:29:26It's teatime.
0:29:26 > 0:29:29It's time now to listen to Frank checking orders!
0:29:29 > 0:29:30Anyway...
0:29:30 > 0:29:33Come on, lads, the butties are going cold!
0:29:33 > 0:29:35Frank must be treating us this morning!
0:29:35 > 0:29:37Yeah!
0:29:37 > 0:29:39Tell us about her, then?
0:29:39 > 0:29:41- Who? - THEY LAUGH
0:29:41 > 0:29:43Which one you on about now?
0:29:43 > 0:29:45- Laura.- No.
0:29:45 > 0:29:47Oh, no!
0:29:47 > 0:29:49Laura!
0:29:49 > 0:29:51The love of your life that you won't admit to!
0:29:51 > 0:29:53Yep, yep. Right..
0:29:53 > 0:29:57Frank's son Rory also works on the project as a carpenter.
0:29:57 > 0:30:01He tries to keep the morale, within the lads,
0:30:01 > 0:30:03good and, you know, everyone has a laugh,
0:30:03 > 0:30:06and if you didn't laugh, you'd cry, wouldn't you?
0:30:06 > 0:30:10So, yeah, he keeps everyone laughing and joking and we all do.
0:30:10 > 0:30:12Years and years ago,
0:30:12 > 0:30:15my father had a timber company supplying the wood,'
0:30:15 > 0:30:20so I've always been involved, from being ten year old,
0:30:20 > 0:30:23running about...just sewer sites.
0:30:24 > 0:30:27The industry was different years ago. You could...
0:30:27 > 0:30:30The miners would let you down the tunnel and have a look,
0:30:30 > 0:30:32where now you couldn't dream of it.
0:30:32 > 0:30:34That is a lot of stuff!
0:30:34 > 0:30:35- Jonny?- Yeah?
0:30:35 > 0:30:38- Will that one be enough? - Oh, yeah.- Right.
0:30:38 > 0:30:40That's the last one, thanks be to God.
0:30:42 > 0:30:45I'm Manchester born and bred, I now live in Northern Ireland.
0:30:45 > 0:30:48Met a young lady few years ago, got married, er,
0:30:48 > 0:30:50and I fly home every Friday.
0:30:50 > 0:30:52So I'm about to go there in a bit
0:30:52 > 0:30:56and I come back Monday morning, and that's my life. But I love it.
0:31:02 > 0:31:03Job done.
0:31:16 > 0:31:18I might get a kiss first thing in the morning off Lucy now.
0:31:18 > 0:31:20- Oh, you never know!- Hey?
0:31:21 > 0:31:23It's 7.15am in Warrington
0:31:23 > 0:31:28and clean water engineer Lee McVeigh is about to start a split shift -
0:31:28 > 0:31:30half in the morning, and half at night.
0:31:31 > 0:31:35I'll be in about half three, four. I'm on nights tonight, aren't I?
0:31:35 > 0:31:37Back out again tonight.
0:31:37 > 0:31:40- The bed to meself! - Joshua's in bed with you tonight!
0:31:40 > 0:31:41- INTERVIEWER:- How is he on nights?
0:31:41 > 0:31:44Does he, er, is he in a better mood or worse mood when he does nights?
0:31:44 > 0:31:48He's horrendous. He's absolutely horrendous.
0:31:48 > 0:31:50He's a moaner, and he's grumpy.
0:31:50 > 0:31:52THEY LAUGH
0:31:52 > 0:31:55- That's nice, innit? - He'd say he wasn't, but he is.
0:31:57 > 0:31:59Have a nice day. Love you.
0:31:59 > 0:32:01I'll collect you from Nan's later, OK?
0:32:01 > 0:32:03- See you later. Ta-ra.- See you later.
0:32:05 > 0:32:08As you can see, I cleaned me van yesterday
0:32:08 > 0:32:09cos I knew yous was coming!
0:32:09 > 0:32:12In the winter,
0:32:12 > 0:32:15I know people might say it's cold and things,
0:32:15 > 0:32:18but it's good because we have a lot of bursts and things, and it's...
0:32:18 > 0:32:21Your day can change and that's the best thing about this job.
0:32:21 > 0:32:24Know what I mean? The day can change from one job to the next.
0:32:30 > 0:32:36MUSIC: "When The Going Gets Tough, The Tough Get Going" by Billy Ocean
0:32:41 > 0:32:43I've been on the water since I was 18.
0:32:43 > 0:32:45And to be honest, this is...
0:32:45 > 0:32:48this is most probably one of the best jobs that you can do, because
0:32:48 > 0:32:52as you can see now, you don't know what your next job is.
0:32:52 > 0:32:54You know what I mean?
0:32:54 > 0:32:56I don't think I could sit in an office all day.
0:32:56 > 0:32:59All they ever do is sit there looking at the clock all day,
0:32:59 > 0:33:01and I couldn't do that. I like to be busy, you know what I mean,
0:33:01 > 0:33:03and get out and do things.
0:33:03 > 0:33:06I'm not saying they're lazy in the office if they're watching,
0:33:06 > 0:33:09but I'd rather be active and get things move... get things done,
0:33:09 > 0:33:11otherwise I end up getting bored
0:33:11 > 0:33:14and causing mischief in the office and messing around.
0:33:19 > 0:33:21Lee's first job of the day is at this nursery,
0:33:21 > 0:33:25where their water bill has mysteriously shot up.
0:33:25 > 0:33:29- All right, Dave.- All right. - Lee.- Come about the meter?- Yeah.
0:33:29 > 0:33:33So has it just shot up, Dave, or has it been...?
0:33:33 > 0:33:36It's doubled since our last quarterly bill.
0:33:36 > 0:33:39And you've had no leaks or nothing inside or...
0:33:39 > 0:33:42- Searched everywhere, can't find anything.- Yeah?
0:33:42 > 0:33:46- I'm just thinking, is it on your side of the, erm...- Yeah, yeah.
0:33:48 > 0:33:50- You've had no work on it, have you, like...- Nothing.
0:33:50 > 0:33:52..plumbing or nothing like that, no?
0:33:52 > 0:33:54It's flying round.
0:33:57 > 0:34:01- Yeah, if you can just isolate that. - Yeah, the water isolation, yeah.
0:34:01 > 0:34:03That black dial's flying round and the red dial's flying round,
0:34:03 > 0:34:05obviously we know now there's nothing...
0:34:05 > 0:34:09There's no leak from here to there, so it's got to be somewhere inside.
0:34:09 > 0:34:13As the leak is inside the school, they have to fix it,
0:34:13 > 0:34:16but Lee is helping identify where the problem lies.
0:34:17 > 0:34:20See, nothing's wrong, is it, know what I mean?
0:34:20 > 0:34:21No.
0:34:23 > 0:34:24Let's see if we...
0:34:26 > 0:34:29With them not running, you'd see it, wouldn't you, if there's water here.
0:34:29 > 0:34:33- The best thing to check is your toilets, if that's all right.- Yeah.
0:34:33 > 0:34:34If we can check your men's toilets,
0:34:34 > 0:34:36it's men's toilets, really, for your urinals.
0:34:36 > 0:34:38What'll happen is,
0:34:38 > 0:34:41- it'll just fill, flush, fill, flush, you know what I mean?- Yeah.
0:34:41 > 0:34:43WATER TRICKLES
0:34:43 > 0:34:45- Yeah, see, you can hear that. - Yeah, you can hear the...
0:34:45 > 0:34:48- If you take that out, can this one come off?- Yeah, yeah.
0:34:48 > 0:34:50I'll just lift this up.
0:34:56 > 0:34:57There, see?
0:34:57 > 0:35:00If you're unsure or you need us out again, just give us a ring.
0:35:00 > 0:35:03I'll give you this. What this is,
0:35:03 > 0:35:05it's like, we call it a wow card,
0:35:05 > 0:35:07what it is is, if you go on,
0:35:07 > 0:35:10- you can say if I've done a good job or not.- Oh, will do.
0:35:16 > 0:35:18- INTERVIEWER:- Happy customer?
0:35:18 > 0:35:20Yeah, yeah, hopefully.
0:35:20 > 0:35:23Given him me wow card and hopefully he'll give me a good report,
0:35:23 > 0:35:27and I'll get a bit of a thanks off me manager.
0:35:27 > 0:35:28Off to the next one now.
0:35:30 > 0:35:31That's if me van starts.
0:35:41 > 0:35:44At Haweswater Reservoir in the Lake District,
0:35:44 > 0:35:47there's an underwater job that requires a specialist diving team.
0:35:49 > 0:35:50Wouldn't want you to leak, would we?
0:35:50 > 0:35:54They're going to be conducting an industrial type task,
0:35:54 > 0:35:59er, which in itself carries a lot of dangers, but also underwater.
0:35:59 > 0:36:02The diving contractors work on everything from oil rigs
0:36:02 > 0:36:04to nuclear power stations.
0:36:04 > 0:36:07'The main risks with diving work, really,
0:36:07 > 0:36:10'are decompression-recompression sickness,'
0:36:10 > 0:36:13which is when the divers ascend out of the water too quickly,
0:36:13 > 0:36:15and they get gas bubbles in their blood.
0:36:17 > 0:36:20'We've got a recompression chamber, so if we had any issues like that,
0:36:20 > 0:36:23'the diver would be transported immediately into the chamber
0:36:23 > 0:36:27'where he'd go through depressurisation and recovery.'
0:36:27 > 0:36:30They have to remove a pyramid-shaped screen from a pipe
0:36:30 > 0:36:32so they can put a lid on.
0:36:32 > 0:36:35This will allow them to fix the pipe's tap
0:36:35 > 0:36:38without the risk of any water pressure.
0:36:38 > 0:36:42'Erm, from the dive control, we've got a video from the helmet cam,
0:36:42 > 0:36:45'so we'll be able to see everything that they're doing underwater.'
0:36:45 > 0:36:48The diver's communication and camera
0:36:48 > 0:36:51is linked by a long umbilical cord back to the control van.
0:37:03 > 0:37:05- DIVER:- That's surface.
0:37:05 > 0:37:10Really is, once you get in, it's cripplingly cold,
0:37:10 > 0:37:13cos obviously with water always going in, always coming out,
0:37:13 > 0:37:15it never, ever really warms up.
0:37:23 > 0:37:25That's nowhere near it.
0:37:26 > 0:37:28I'm literally a metre away from the thing.
0:37:28 > 0:37:30No, we're having trouble with, erm,
0:37:30 > 0:37:33getting the umbilicals down to you, mate. Give you some more slack.
0:37:34 > 0:37:38He's made the job but we're going to have to move the van over,
0:37:38 > 0:37:40he just can't work comfortably.
0:37:42 > 0:37:46It's a difficult site. We've had a difficult access road to get up here
0:37:46 > 0:37:48and then we've got to work around the dam,
0:37:48 > 0:37:50and depending on what the water level is as well
0:37:50 > 0:37:53and how far the diver's actually got to go,
0:37:53 > 0:37:56so, erm, yeah, a little bit complicated, but we'll get there.
0:37:56 > 0:37:58I think about here.
0:38:03 > 0:38:04Back on the job.
0:38:06 > 0:38:07All right, Paul, nice one.
0:38:07 > 0:38:10I'm ready for the grinder, mate, when it's ready.
0:38:10 > 0:38:13I'll just sort that out now for coming down to you. Stand by.
0:38:13 > 0:38:14OK, thanks.
0:38:27 > 0:38:28All right, mate, got the tool.
0:38:28 > 0:38:30Roger dodge, got the tool.
0:38:33 > 0:38:35Do you want to cut a bar out?
0:38:35 > 0:38:39Removing one bar will make it easier to cut inside the pyramid.
0:38:41 > 0:38:43All right, cut this one out here?
0:38:43 > 0:38:46Yeah, cut flush with the, erm, bit that's going vertical.
0:38:46 > 0:38:49- Haven't got any footing that side, you see.- Say again.
0:38:49 > 0:38:53Haven't got any footing to hold myself here, so it'll have to be...
0:38:53 > 0:38:55Yeah, just come across the side, just do a square cut,
0:38:55 > 0:38:58and we'll sort it all out when it comes out.
0:38:58 > 0:38:59He's got nothing to stand on,
0:38:59 > 0:39:03he's literally having to attach like a climber would do.
0:39:03 > 0:39:07So he's free dangling whilst trying to operate a grinder.
0:39:07 > 0:39:11So with just that process itself, it's going to be difficult
0:39:11 > 0:39:13and there's no-one else there to give you a hand.
0:39:13 > 0:39:15You're just there on your own.
0:39:15 > 0:39:18What am I doing with this pole once I've cut it, John?
0:39:18 > 0:39:19Bring it back with you.
0:39:19 > 0:39:23The only thing I'm worried about is that it pings off down the riser.
0:39:23 > 0:39:25Well, keep hold of it.
0:39:26 > 0:39:27Rodge.
0:39:42 > 0:39:46- All right, roger that, mate. We'll get that recovered, shall we?- OK.
0:39:46 > 0:39:50With it being underwater and it's all rough conditions,
0:39:50 > 0:39:52it's hampered a little bit
0:39:52 > 0:39:55and they've had to change the blades a couple of times.
0:39:55 > 0:39:57Yeah, left, mate.
0:40:00 > 0:40:03And cos they're using a hydraulic grinder,
0:40:03 > 0:40:06it's quite a weight for the lads to have to pull up,
0:40:06 > 0:40:11erm, over back up to the top so they can get the blades changed on it.
0:40:22 > 0:40:23Arm's going weak.
0:40:26 > 0:40:29Just takes ages with the disc, cos the disc's too thick.
0:40:31 > 0:40:35Yeah, roger, a lot of material to cut out, isn't there?
0:40:35 > 0:40:37I can see you're nearly through, though.
0:40:38 > 0:40:42It's been quite a long day today, trying to get it off
0:40:42 > 0:40:45what with the issues we've had with the angle grinder.
0:40:45 > 0:40:47Just give me a one pull to surface.
0:40:54 > 0:40:55On surface.
0:40:56 > 0:40:58Welcome back, mate.
0:41:06 > 0:41:08So, we're off to a school.
0:41:09 > 0:41:13In Bolton, waste water engineer Adrian and his colleague Sam
0:41:13 > 0:41:15are taking a break from sewers.
0:41:16 > 0:41:19Best thing about school, though, were...
0:41:19 > 0:41:22as well as the learning, obviously, school dinners. Couldn't beat it.
0:41:22 > 0:41:27- Ah.- But can you remember green custard?- No. Green custard?
0:41:27 > 0:41:30Green custard. Did you never have green custard? Mint custard?
0:41:30 > 0:41:33- Mint custard?- Yeah, brilliant.
0:41:33 > 0:41:35I think we had Angel Delight,
0:41:35 > 0:41:38I think that's about as far as we went. Mint custard.
0:41:38 > 0:41:42- And, er, chicken supreme?- No.
0:41:42 > 0:41:45You must have gone to a way posher school than me, Sam.
0:41:45 > 0:41:47We didn't have chicken supreme.
0:41:50 > 0:41:52The children are learning to be journalists,
0:41:52 > 0:41:56and Adrian and Sam have volunteered to be interviewed.
0:41:56 > 0:41:58Yeah, I think it'll be fine, yeah.
0:41:58 > 0:42:00I'm not too concerned about it.
0:42:00 > 0:42:03You have to wing it a little bit sometimes,
0:42:03 > 0:42:04but I'm sure we'll manage.
0:42:09 > 0:42:12How much water does Bolton use in one year?
0:42:12 > 0:42:15Do you want me to guess? I think the stats are that
0:42:15 > 0:42:19the average household will use 150 litres of water a day.
0:42:21 > 0:42:24That's 150 of them a day.
0:42:27 > 0:42:29How can we prevent droughts?
0:42:29 > 0:42:32Prevent droughts? Erm...
0:42:32 > 0:42:34Does crime increase with flooding?
0:42:34 > 0:42:36Does crime increase with flooding?
0:42:36 > 0:42:38Why can't you breathe in water?
0:42:40 > 0:42:43- Erm... I should know this, really, shouldn't I?- Yeah.- Erm...
0:42:43 > 0:42:46What's the most disgusting thing you've found in the sewers?
0:42:46 > 0:42:49I had to attend a sewer which run from an abattoir.
0:42:49 > 0:42:52Does anyone know what an abattoir is?
0:42:56 > 0:42:57No?
0:42:58 > 0:43:01Is it a s... Kind of like a swamp?
0:43:01 > 0:43:07- No.- No. An abattoir is where, once animals have passed away,
0:43:07 > 0:43:11and they go to, it's where they process the animals there.
0:43:11 > 0:43:13Now, at this abattoir there was...
0:43:13 > 0:43:16When we lifted this manhole that was full of water,
0:43:16 > 0:43:20there was quite a few animal parts that was in,
0:43:20 > 0:43:22that was in the manhole,
0:43:22 > 0:43:24one of them being a pig's foot.
0:43:24 > 0:43:28So that's probably the most disgusting one I can remember.
0:43:28 > 0:43:30- INTERVIEWER:- How was the crowd?
0:43:30 > 0:43:32- Tough.- Challenging.- A lot tougher than I thought it would be, yeah.
0:43:32 > 0:43:35I would like to do it, cos you'll get paid,
0:43:35 > 0:43:38but I don't want to go down sewers.
0:43:38 > 0:43:41- So you'd like the money?- Yeah. - But you wouldn't like the smell?
0:43:41 > 0:43:44- No.- If you worked with me, Abby, I'd probably go down with you.
0:43:44 > 0:43:47You couldn't go down by yourself.
0:43:47 > 0:43:48Yeah, I know.
0:43:48 > 0:43:51Go down with five people if you want, a group.
0:43:51 > 0:43:54- We've had to duck and dive a bit, haven't we?- Yeah. It's a bit like
0:43:54 > 0:43:57an interrogation but as long as they take something home with them.
0:43:57 > 0:44:00Do you think it would be quite a disgusting place to spend a day?
0:44:00 > 0:44:02- Yeah.- Why?
0:44:02 > 0:44:08Erm, because there's loads of creatures and dead animals, and...
0:44:08 > 0:44:11- Spiders.- Yeah, spiders.
0:44:11 > 0:44:13And people's business.
0:44:13 > 0:44:14LAUGHTER
0:44:14 > 0:44:16What was that?
0:44:16 > 0:44:19- People's business! - People's business!
0:44:20 > 0:44:23Yeah, we've learnt a few things today, one of them, er -
0:44:23 > 0:44:27just how challenging, you know, children's questions can be, really.
0:44:35 > 0:44:37There's been a serious water main burst
0:44:37 > 0:44:39on a busy roundabout in Warrington.
0:44:41 > 0:44:44- So, Lee, this is the main feed in.- Yeah.
0:44:44 > 0:44:46So how are we going to supply our key customer
0:44:46 > 0:44:49and all these properties?
0:44:49 > 0:44:51Lee's been called in by his boss, Lynn.
0:44:51 > 0:44:55This burst could potentially affect up to 2,000 customers,
0:44:55 > 0:44:56so obviously it's vitally important
0:44:56 > 0:44:59that now we start getting things moving,
0:44:59 > 0:45:00so they don't see what's going on.
0:45:00 > 0:45:03Obviously we've got key customers, we've got schools, we've got
0:45:03 > 0:45:06a hospital, which is the main hospital for Warrington.
0:45:11 > 0:45:14Up to now, it's not affecting us that much.
0:45:14 > 0:45:17It's not affecting the customers, but there's a risk that it could do.
0:45:17 > 0:45:19So what we have to do now is get everything planned,
0:45:19 > 0:45:23get everything ready, just in case it does get any worse.
0:45:23 > 0:45:26Potentially we've got an issue if the road collapses,
0:45:26 > 0:45:30so, we have to be ready for that.
0:45:30 > 0:45:33It is a major route into Warrington and out of Warrington,
0:45:33 > 0:45:35so we've got to be ready
0:45:35 > 0:45:38and showing that we've got our contingency plans.
0:45:39 > 0:45:42It's not just key customers like the hospital
0:45:42 > 0:45:45and nearby soap factory that Lee and Lynn have to worry about.
0:45:47 > 0:45:50They're also having to work with a big outside agency that has
0:45:50 > 0:45:52more power than the water company -
0:45:52 > 0:45:54the council.
0:45:54 > 0:45:57It's not one of the best places.
0:45:57 > 0:45:59Sankey Green Island, is probably one of the most, er,
0:45:59 > 0:46:03traffic sensitive spots we've got in the borough.
0:46:03 > 0:46:06And to actually look at taking it down to two lanes
0:46:06 > 0:46:09from the three lanes will give us a major headache regarding congestion.
0:46:09 > 0:46:12Can we narrow them two lanes?
0:46:12 > 0:46:14He's just going to measure it now.
0:46:14 > 0:46:17They need to work out exactly which bit
0:46:17 > 0:46:19of the roundabout the leak is under.
0:46:19 > 0:46:22- 12 metres got me to this first white line.- This one?
0:46:22 > 0:46:25This first white line here.
0:46:25 > 0:46:26But could be on this side of it.
0:46:26 > 0:46:30If it's split and it comes into this lane more,
0:46:30 > 0:46:32we'd have to take the two lanes out.
0:46:32 > 0:46:35If you come on and shut that down to one lane, how long before we get
0:46:35 > 0:46:38two lanes back?
0:46:38 > 0:46:40Obviously we'd get the repair done overnight and then we'd get
0:46:40 > 0:46:44it backfilled tomorrow and reinstate it over the weekend.
0:46:44 > 0:46:46Obviously we need to get this back as soon as, don't we?
0:46:46 > 0:46:50Hopefully, this is nonstop working until you can get it done.
0:46:52 > 0:46:55They decide to start the job in the evening
0:46:55 > 0:46:57and take it through the night.
0:46:57 > 0:46:58Going to be a late night for you.
0:46:58 > 0:47:00Well, yeah. It's one of them, innit?
0:47:00 > 0:47:04- Help colleagues out, don't you? - HE LAUGHS
0:47:11 > 0:47:13My mother always said to me, "Now, little boy,
0:47:13 > 0:47:17"when you go to work always make sure you wear a white shirt and tie."
0:47:17 > 0:47:21And that's, oh, 50 years ago and I've done it every day.
0:47:21 > 0:47:24Every day I go to work it's always a white shirt and tie.
0:47:24 > 0:47:28Colin Fairclough is project manager on a £7 million pipeline scheme
0:47:28 > 0:47:31near Blackburn that's nearing its end.
0:47:31 > 0:47:34- Morning, dear.- Morning.- You OK?
0:47:34 > 0:47:35Yes, fine, thanks.
0:47:35 > 0:47:39He's a workaholic, full stop.
0:47:39 > 0:47:44And if things don't please him, what he's doing,
0:47:44 > 0:47:46he'll gladly take them down and start again.
0:47:46 > 0:47:49I'm into my 51st year of working now.
0:47:49 > 0:47:52Don't want to sit back and retire, cos I love life so much.
0:47:52 > 0:47:56And Colin's decided there's only one way to get to work.
0:48:10 > 0:48:13Most people are surprised when I tell them I'm a biker.
0:48:13 > 0:48:15A lot of people at my age have a Harley,
0:48:15 > 0:48:19but I'm not into the Harleys cos they're a lot slower and more sedate.
0:48:19 > 0:48:22That bike will do 0-60 in less than three seconds,
0:48:22 > 0:48:23so it's a rocket ship.
0:48:32 > 0:48:36The aim of Colin's pipeline is to get water to a reservoir
0:48:36 > 0:48:40that was previously supplied by a local river.
0:48:40 > 0:48:45The Environment Agency has said to us that from August 2014
0:48:45 > 0:48:47we're not allowed to take water from that river.
0:48:47 > 0:48:50If we carry on taking water from that river, it will start
0:48:50 > 0:48:54depleting the wildlife and it'll start affecting the plant life.
0:48:54 > 0:48:55So we, United Utilities,
0:48:55 > 0:48:58have had to find another source of where we can get the water from.
0:48:58 > 0:49:01The pipe will take water instead from the main aqueduct
0:49:01 > 0:49:03that comes down from the Lake District.
0:49:03 > 0:49:06I've had this wand for many years, it's ideal if you're
0:49:06 > 0:49:07just pointing out little things,
0:49:07 > 0:49:09and saying, "That's where we're going."
0:49:13 > 0:49:16Today, they have the tricky job of passing the new pipe
0:49:16 > 0:49:18under these obstacles.
0:49:18 > 0:49:21- So what's that...- The black one? - The four-inch one?
0:49:21 > 0:49:24- The orange? That's BT. - Oh, right!
0:49:24 > 0:49:27If you have another look down there, you'll see a gas main,
0:49:27 > 0:49:30and there's a couple of other services down there as well.
0:49:30 > 0:49:32These are things that we have to contend with.
0:49:35 > 0:49:38Whoa! Going in too high.
0:49:40 > 0:49:43Release, or go back and lift it straight up.
0:49:43 > 0:49:45It is like threading a needle. You've only got a small hole then.
0:49:45 > 0:49:48He's saying pull it back a bit, lift it up a bit. Er, it's not easy.
0:49:48 > 0:49:50Looks good!
0:49:53 > 0:49:55Hold on.
0:49:55 > 0:49:57Hold on a minute.
0:49:59 > 0:50:01See the black one?
0:50:01 > 0:50:04It's an old water main, and where that joint is there,
0:50:04 > 0:50:07if he disturbs that there'll be water pissing out everywhere,
0:50:07 > 0:50:09so he's got to be very, very careful there.
0:50:09 > 0:50:11Try and take it that way.
0:50:12 > 0:50:14Stop! It's on.
0:50:19 > 0:50:22We don't like doing bits like this cos it's, as you've seen,
0:50:22 > 0:50:26we've took most of the morning just messing about on this one corner.
0:50:34 > 0:50:36This pipe crosses ten miles.
0:50:36 > 0:50:41Now, after two years, the last piece is finally being laid.
0:50:42 > 0:50:45Looking at this, it's going to be the end of the line.
0:50:48 > 0:50:51Yeah, I feel quite happy really that, you know,
0:50:51 > 0:50:54we've achieved it, because it's like climbing a mountain.
0:50:54 > 0:50:57When you're at the bottom you think, "Oh, God, I can't climb all that."
0:50:57 > 0:51:01When you're up there you have such elation that you've achieved something,
0:51:01 > 0:51:02and that's how I feel now.
0:51:03 > 0:51:06- Well, Peter, well done! - All right, Colin.
0:51:06 > 0:51:09Good job. Well done, lad, good job. Super.
0:51:09 > 0:51:11I've really enjoyed it. What a wonderful job.
0:51:11 > 0:51:13I want to start it again.
0:51:18 > 0:51:21The specialist diving team have been called in to investigate
0:51:21 > 0:51:25a faulty valve in a raw sewage tank.
0:51:25 > 0:51:28When we do go down there, it's just watching the splash,
0:51:28 > 0:51:32cos again it is effluent, all right.
0:51:32 > 0:51:34I can't emphasise that enough. All right.
0:51:34 > 0:51:36Shit.
0:51:36 > 0:51:38- Yes, Lewis. - You'll see it when you...
0:51:39 > 0:51:42It's raining. I can't go diving.
0:51:42 > 0:51:44It's what we call return activated sludge,
0:51:44 > 0:51:47so it's actually a concentrated waste water that's
0:51:47 > 0:51:49come out of the bottom of the tank,
0:51:49 > 0:51:51so this is where all the bacteria are.
0:51:51 > 0:51:53The fact that this is a waste water
0:51:53 > 0:51:57and basically sewage is a little bit more of a challenge for them.
0:51:57 > 0:52:00First in the tank will be dive supervisor John.
0:52:00 > 0:52:02Was that a XXXL, was it?
0:52:02 > 0:52:04- Extra small. - There's a lot of air in it.
0:52:04 > 0:52:08- It's the newness! - Lot of hot air in there.
0:52:10 > 0:52:12We don't think we're going to get any visibility either,
0:52:12 > 0:52:15so they won't actually be able to see what they're doing.
0:52:15 > 0:52:17They're going to be using their hands to do
0:52:17 > 0:52:19a tactile survey of each of the valves.
0:52:21 > 0:52:23This is one of the more, admittedly,
0:52:23 > 0:52:26unpleasant environments that you can be with diving.
0:52:28 > 0:52:32But after 15 minutes or so you get a mind's eye picture and
0:52:32 > 0:52:36then before you know it, it's like as if you're seeing, to be honest.
0:52:38 > 0:52:40Right, he's ready for the water there, Stu.
0:52:42 > 0:52:44It's nice to see the dive supervisor going in now
0:52:44 > 0:52:46and actually doing some work.
0:52:46 > 0:52:49He's usually sitting in here in the warm drinking tea and coffee.
0:52:49 > 0:52:53So it's his turn to get his feet wet, so to speak,
0:52:53 > 0:52:55and show us how it's done.
0:53:01 > 0:53:04All right, John, test your coms out. Do you hear me?
0:53:04 > 0:53:07- Yeah, got you loud and clear, mate. - You heading down, yeah?
0:53:07 > 0:53:09Yeah, roger, going down.
0:53:09 > 0:53:13Dive master Stuart will be keeping in constant contact.
0:53:13 > 0:53:15In the poo.
0:53:17 > 0:53:18Roger, in the poo.
0:53:24 > 0:53:26And all stop there.
0:53:26 > 0:53:27All stop, all stop.
0:53:27 > 0:53:30Yeah, all stop there, mate.
0:53:34 > 0:53:35Can I get some headlights?
0:53:38 > 0:53:40There is absolutely no vis at all.
0:53:41 > 0:53:43Is it a thick goo?
0:53:43 > 0:53:44No, no, just water.
0:53:46 > 0:53:48What're you doing now?
0:53:48 > 0:53:52I'm doing in-situ repairs of the stuff that's there.
0:53:52 > 0:53:55I've used heat lasers from my eyes and arse,
0:53:55 > 0:53:58using the shit in here to convert methane
0:53:58 > 0:54:01to high temperature to fuse the rods together
0:54:01 > 0:54:04so everything's going to be fixed in about five minutes!
0:54:04 > 0:54:06Roger that, sounds good!
0:54:06 > 0:54:08May just be removing ten or 12 bolts,
0:54:08 > 0:54:11but when you can't actually physically see what you're doing.
0:54:11 > 0:54:14Plus you've got to have all your tools tied to you, cos you
0:54:14 > 0:54:17can't... If you drop your spanner you're not going to find it.
0:54:17 > 0:54:20- Need a wee! - HE LAUGHS
0:54:20 > 0:54:22In about four hours!
0:54:25 > 0:54:27Never mind, John, that's your suit now.
0:54:27 > 0:54:29- HE LAUGHS - Roger!
0:54:30 > 0:54:35After two hours in the chamber, John's done a third of the job.
0:54:35 > 0:54:37Yeah, jet washer's over there, there's a drain over there.
0:54:37 > 0:54:40It'll have to be finished tomorrow.
0:54:40 > 0:54:42I can't work in a shop.
0:54:42 > 0:54:45I can't do a retail, but I can do this.
0:54:45 > 0:54:47Some other people can't do this,
0:54:47 > 0:54:50and they're happy as Larry being in a retail in shop.
0:54:50 > 0:54:52So, working to strengths, I think.
0:54:59 > 0:55:02'Travel. BBC Radio Merseyside.
0:55:02 > 0:55:05'Well, we've got problems in Warrington at the moment.
0:55:05 > 0:55:08'It's the westbound carriageway of Liverpool Road.
0:55:08 > 0:55:12'Two lanes have had to be closed and we've got queuing traffic.
0:55:12 > 0:55:14'It's all because of emergency repairs,
0:55:14 > 0:55:16'so it's lanes two and three.'
0:55:16 > 0:55:20It's pretty annoying. I've been sat in traffic for about an hour,
0:55:20 > 0:55:23just getting from one side of Warrington to the other.
0:55:23 > 0:55:25Big nuisance, trying to get home for me tea.
0:55:25 > 0:55:27As a taxi driver how does it affect you?
0:55:27 > 0:55:29It affects us a lot, because I'm going home early,
0:55:29 > 0:55:31cos there's that much traffic.
0:55:32 > 0:55:35The road is dug up throughout the evening
0:55:35 > 0:55:36to get to the burst water main.
0:55:36 > 0:55:39Lee returns to turn down the water flows at ten o'clock.
0:55:39 > 0:55:41I'll phone the centre just to let them know
0:55:41 > 0:55:44we're starting our shut-offs, so the customers know.
0:55:44 > 0:55:47Hello, Tracey, it's Lee McVay.
0:55:47 > 0:55:49We're taking the valves now.
0:55:49 > 0:55:51So if you get any calls just give us a ring and we'll put 'em back.
0:55:53 > 0:55:57The aim is to slow the pressure to the burst without affecting
0:55:57 > 0:55:59households and the local hospital.
0:55:59 > 0:56:02Hopefully, this time of night, not like ourselves,
0:56:02 > 0:56:05everyone else will be in bed, and, obviously, if anything does
0:56:05 > 0:56:08go wrong, we can react then before, obviously, customers see it.
0:56:12 > 0:56:17You can have a go if you want! Hard to just push!
0:56:20 > 0:56:22While I get dizzy. Like the old game, isn't it?
0:56:22 > 0:56:24Run round a broomstick.
0:56:27 > 0:56:30You two go dancing out of work as well?
0:56:30 > 0:56:32Yeah, yeah. Brian's a better dancer than me, though.
0:56:32 > 0:56:34HE LAUGHS
0:56:38 > 0:56:39Job's a good'un.
0:56:41 > 0:56:44So do you mind doing late shifts like this one, Lee?
0:56:44 > 0:56:45No, it's got to be done, hasn't it?
0:56:45 > 0:56:49Sometimes, to be honest, we do a couple in a row, it's a bit hard,
0:56:49 > 0:56:52but we do it because obviously it needs doing.
0:56:52 > 0:56:54I mean, it's only now and then that they have to be done.
0:56:54 > 0:56:57It's hard sometimes when the little fella phones you up,
0:56:57 > 0:56:59and they're saying, "Good night, Dad."
0:56:59 > 0:57:01Things like that, that's a bit hard sometimes.
0:57:01 > 0:57:03But the kids are used to it, you're used to it.
0:57:03 > 0:57:05So it's not that bad.
0:57:07 > 0:57:09The main's still pressurised a little bit.
0:57:09 > 0:57:13There's still water coming out, so that dirt
0:57:13 > 0:57:16and soil and petrol off the road can't go into our main.
0:57:18 > 0:57:20Er, come from Blackpool.
0:57:20 > 0:57:22Has he?
0:57:22 > 0:57:24The burst will be sealed with a special collar.
0:57:24 > 0:57:27As you can see, the momentum's getting a bit faster now,
0:57:27 > 0:57:30cos we're getting ready to go home.
0:57:36 > 0:57:38- Tipping more water down your wellie. are you?- Eh?
0:57:38 > 0:57:40Tipping more water down your welly.
0:57:40 > 0:57:43Yep, job done, everything went to plan on our side.
0:57:43 > 0:57:46People of Warrington, you've got water in the morning. HE LAUGHS.
0:57:46 > 0:57:50- We'll be in bed.- Yeah, and we'll be in bed having a cup of tea.
0:57:54 > 0:57:58What we expect to be about 100 tonne of fat. Ergh!
0:57:58 > 0:58:00Might be deeper than we thought.
0:58:00 > 0:58:02Oh, no, gets worse than this.
0:58:02 > 0:58:06I've been down some of the dirtiest holes you could ever think of.
0:58:06 > 0:58:09This is just a part-time job. What we do in real life,
0:58:09 > 0:58:11we're actually fighter pilots.
0:58:11 > 0:58:12Shiter pilots.