0:00:02 > 0:00:05Chatsworth. Palace of the Peaks.
0:00:05 > 0:00:08300 rooms.
0:00:08 > 0:00:1035,000 acres.
0:00:10 > 0:00:1362 farms
0:00:13 > 0:00:16and three villages.
0:00:16 > 0:00:18Living here, we tend to forget how big it is,
0:00:18 > 0:00:21and it seems strange that it should just be for one couple.
0:00:21 > 0:00:24For more than four-and-a-half centuries,
0:00:24 > 0:00:27Chatsworth has been owned by one family.
0:00:27 > 0:00:29We've got a Duke and we've got a Duke's son
0:00:29 > 0:00:33and the Duke's grandson, so we've got the next two lined up.
0:00:33 > 0:00:38A line now led by the 12th Duke of Devonshire and his wife,
0:00:38 > 0:00:40the Duchess.
0:00:40 > 0:00:45These days, Chatsworth is a major commercial venture.
0:00:45 > 0:00:47Here they come.
0:00:47 > 0:00:48A yearly show...
0:00:48 > 0:00:50Hello, would you like champagne?
0:00:50 > 0:00:53..bigger than any theatre production,
0:00:53 > 0:00:57with a backstage team of 700 just to keep it running.
0:00:57 > 0:01:00If I see the Duke and Duchess coming, I go round and go, "nee-noh..."
0:01:00 > 0:01:04Like that, you see, and they know what I'm on about.
0:01:04 > 0:01:05Stand by your beds is what it is.
0:01:05 > 0:01:08I've met the Duke and Duchess once.
0:01:08 > 0:01:10I thought you had to bow and things like that, the first time,
0:01:10 > 0:01:12- I was standing like this. - HE LAUGHS
0:01:12 > 0:01:15People who come, they either leave the next day,
0:01:15 > 0:01:17or they stay for the rest of their lives.
0:01:17 > 0:01:19Absolutely.
0:01:19 > 0:01:22Centre stage is the house.
0:01:22 > 0:01:25- Morning, Duchess, morning, Duke. - Morning, Duke, morning, Duchess.
0:01:25 > 0:01:27From public displays...
0:01:27 > 0:01:29It's not really "don't do that ever again,"
0:01:29 > 0:01:32it's just be careful what you're obscuring.
0:01:32 > 0:01:33..to private views.
0:01:33 > 0:01:35I love going round the back.
0:01:35 > 0:01:38We all like polishing his bottom.
0:01:38 > 0:01:43It's an unfolding drama where everyone has a role to play.
0:01:43 > 0:01:45You've messed it all up, Mister.
0:01:45 > 0:01:50This is a year in the life of Chatsworth.
0:01:59 > 0:02:03Derbyshire in winter. Chatsworth is closed.
0:02:03 > 0:02:06Opening week, in the middle of March,
0:02:06 > 0:02:08it always is a bit of a deadline,
0:02:08 > 0:02:12because the so-called quiet period when we're not open,
0:02:12 > 0:02:16from just before Christmas, that is much the busiest time.
0:02:16 > 0:02:18Everything is frenetic.
0:02:22 > 0:02:24They call it the deep clean.
0:02:26 > 0:02:29And everything must be done and dusted
0:02:29 > 0:02:31before the curtain goes up on the new season.
0:02:33 > 0:02:35With 100 rooms to get ready,
0:02:35 > 0:02:38it's tough work for the Duke's 20-strong housekeeping team.
0:02:38 > 0:02:39You go first.
0:02:39 > 0:02:41In the winter clean, things get moved all the time,
0:02:41 > 0:02:44because it's the only time of year when we can get things out of the way
0:02:44 > 0:02:49cos there's no public coming through, and one slip... Ooh, it doesn't bear thinking about!
0:02:49 > 0:02:51Ooh!
0:02:51 > 0:02:53And there are specialists.
0:02:53 > 0:02:58A textile department to prepare carpets, furnishings and drapes.
0:02:58 > 0:03:02I'm pretty tired, but actually, it's the adrenaline, you get going,
0:03:02 > 0:03:03and, you know...
0:03:05 > 0:03:06It's not for ever,
0:03:06 > 0:03:09so the adrenaline gets pumping and you just get through it.
0:03:09 > 0:03:13To preserve the 1,250 works of art, much of it priceless,
0:03:13 > 0:03:17the Duke has a team of expert curators.
0:03:17 > 0:03:20When you think you've got everything sorted,
0:03:20 > 0:03:23and then suddenly realise you've got other little bits to do,
0:03:23 > 0:03:26that's when you start to panic slightly.
0:03:26 > 0:03:28But not too much when you're handling this!
0:03:28 > 0:03:29SHE LAUGHS
0:03:30 > 0:03:35And Chatsworth has one of Britain's biggest private libraries.
0:03:35 > 0:03:37There's an ongoing thing with cleaning books,
0:03:37 > 0:03:40we've got 17,500 in here and in the ante-library,
0:03:40 > 0:03:43and they all get taken off the shelves and dusted.
0:03:43 > 0:03:45How's it going, Jan?
0:03:45 > 0:03:47- Must have done quite a few. - I think I'm on 1650.
0:03:47 > 0:03:48SHE LAUGHS
0:03:50 > 0:03:52Outside.
0:03:52 > 0:03:56Sprucing up 105 acres of world-famous gardens
0:03:56 > 0:04:00is the midwinter challenge for the Duke's 21 gardeners.
0:04:02 > 0:04:04So you're more than halfway now, I was just working it out.
0:04:04 > 0:04:06- We won't get it finished today.- No.
0:04:06 > 0:04:09Brilliant what you're doing, thank you very, very much.
0:04:09 > 0:04:11And it will be really appreciated, I'm sure.
0:04:11 > 0:04:15We just keep plodding along, all the paths should be re-gravelled,
0:04:15 > 0:04:19everything else is in place, all the signs, all the benches are up.
0:04:19 > 0:04:21Whether I feel the pressure or not... HE CHUCKLES
0:04:21 > 0:04:25It still has to be done, and we just do it.
0:04:25 > 0:04:28There's enough stone, brickwork, timber and glass
0:04:28 > 0:04:32to keep 17 housemen busy every day of the year.
0:04:32 > 0:04:36We've got to get these jobs done before Sunday,
0:04:36 > 0:04:38- or else we get shouted at. - HE LAUGHS
0:04:40 > 0:04:45All to put on a show for Chatsworth's 700,000 visitors.
0:04:46 > 0:04:51And topping the bill is the grand dining room.
0:04:51 > 0:04:54This year, the table setting will recall an historic moment
0:04:54 > 0:04:57in Chatsworth's history.
0:04:57 > 0:05:00Well, we are just laying the table ready for the new season,
0:05:00 > 0:05:05which opens next weekend, and we've come in on a Sunday to do it
0:05:05 > 0:05:07because it's a bit quieter.
0:05:07 > 0:05:09We are doing a setting
0:05:09 > 0:05:14which is based on Queen Victoria's visit in 1843.
0:05:14 > 0:05:16There's quite a lot of silver going out.
0:05:16 > 0:05:20It was in December that year when 37 guests,
0:05:20 > 0:05:23including the Duke of Wellington and Lord Palmerston,
0:05:23 > 0:05:28joined the Queen and Prince Albert for a weekend at Chatsworth.
0:05:28 > 0:05:33There's a report in the illustrated London News about her visit,
0:05:33 > 0:05:35which describes how the table looked,
0:05:35 > 0:05:37so we know what pieces were on.
0:05:39 > 0:05:4136.
0:05:43 > 0:05:44A foot.
0:05:44 > 0:05:48Her Majesty, Prince Albert and Lady Louisa Cavendish and Lord Melbourne
0:05:48 > 0:05:51sat on the right of His Grace in the centre of the table.
0:05:51 > 0:05:54Being faced by the Duke of Wellington and the Duke and Duchess of Buccleuch.
0:05:54 > 0:05:59'So fingers crossed it'll all fit.'
0:05:59 > 0:06:02'It just feels really uncomfortable,'
0:06:02 > 0:06:05if you don't get the distances sort of equal, it's just, you look at it
0:06:05 > 0:06:08and it just makes you feel very uncomfortable for some reason.
0:06:08 > 0:06:11Either that or we're just fussy curators, I don't know which.
0:06:11 > 0:06:12- SHE LAUGHS - Probably the latter.
0:06:14 > 0:06:17I've been cleaning this silver for about three weeks.
0:06:17 > 0:06:19It's therapeutic, in a way.
0:06:19 > 0:06:21You can clean one piece and compare it to the other piece
0:06:21 > 0:06:23that hasn't been cleaned for a year or whatever,
0:06:23 > 0:06:25and it just looks really nice.
0:06:25 > 0:06:27So what we're setting up for is we've got the soup,
0:06:27 > 0:06:30and then the fish course, and then the meat course,
0:06:30 > 0:06:33and then salad, but the forks go this way down,
0:06:33 > 0:06:36because originally, if you had very lacy cuffs around your sleeves,
0:06:36 > 0:06:40sort of like in the 18th century, obviously the laces catch on that,
0:06:40 > 0:06:45so that's why we've got forks with the tines, sort of, face down.
0:06:46 > 0:06:48We all joke that by the end of winter,
0:06:48 > 0:06:50you're fitter than you were at the beginning
0:06:50 > 0:06:52because there's so much to do.
0:06:52 > 0:06:56Just that difference between the burnished silver,
0:06:56 > 0:06:59that's sort of really shiny, and then the more matte silver as well,
0:06:59 > 0:07:03and they comment about it even in the newspapers at the time, in 1843.
0:07:03 > 0:07:06I just feel, to sort of see it close up, with the daylight on it,
0:07:06 > 0:07:08it's just, just beautiful.
0:07:09 > 0:07:12So I've probably stripped and laid this table
0:07:12 > 0:07:15about 20 times over the years,
0:07:15 > 0:07:17I'm sort of getting professional at this now.
0:07:17 > 0:07:19HE LAUGHS
0:07:22 > 0:07:24Spot on.
0:07:24 > 0:07:25- Phew! - SHE LAUGHS >
0:07:25 > 0:07:28It's amazing, things always take longer than you think!
0:07:28 > 0:07:30Especially in a house like this.
0:07:34 > 0:07:36Well, it's exciting, there's always an awful lot to do,
0:07:36 > 0:07:40but you've seen how hard everybody is working, so, you know, it's always,
0:07:40 > 0:07:43like any deadline, one always longs for another day,
0:07:43 > 0:07:44but then people have been wonderful,
0:07:44 > 0:07:47and they've come in on the weekend and worked in the evenings,
0:07:47 > 0:07:50and, you know, we're very lucky, they're very dedicated.
0:07:50 > 0:07:55A dedication that late winter in Derbyshire can test to the limit.
0:07:55 > 0:07:57THUNDER RUMBLES
0:07:57 > 0:08:00Good morning. Today, we're litter picking.
0:08:00 > 0:08:02It's raining outside,
0:08:02 > 0:08:05but it's the estate combined litter picking day, which we do annually.
0:08:05 > 0:08:08So there's lots of teams going out around the estate,
0:08:08 > 0:08:10but it's absolutely a huge feat,
0:08:10 > 0:08:12because actually it's miles and miles and miles,
0:08:12 > 0:08:16so I think we're probably covering about a nine-mile-square radius.
0:08:16 > 0:08:17Who's hiding?
0:08:17 > 0:08:19LAUGHTER
0:08:19 > 0:08:22Despite the drizzle, when it comes to picking up litter,
0:08:22 > 0:08:26even the Duke and Duchess join in.
0:08:26 > 0:08:29One, two, three.
0:08:29 > 0:08:30LAUGHTER
0:08:32 > 0:08:35- We're walking, we're walking. - From here?- We're picking, yeah.
0:08:35 > 0:08:37Anybody who wants to can volunteer
0:08:37 > 0:08:39to do an hour-and-a-half or two hours,
0:08:39 > 0:08:42picking up litter on the roads
0:08:42 > 0:08:45and the public footpath through the estate.
0:08:45 > 0:08:47You mustn't keep chatting like that.
0:08:47 > 0:08:49- Well...- You're meant to be looking down the edge.
0:08:54 > 0:08:56'I think of this place, completely inaccurately,'
0:08:56 > 0:08:59as a private house in a private garden.
0:08:59 > 0:09:02And I am told, and I believe it because it suits me,
0:09:02 > 0:09:05that that is what our visitors want.
0:09:05 > 0:09:06What do we do with this?
0:09:07 > 0:09:09Ooh!
0:09:10 > 0:09:12'I think I was more bothered with growing up
0:09:12 > 0:09:15'than worrying about who was going to look after this place when I was a child.
0:09:15 > 0:09:20'I don't think I had any concept of that, it was just something... It was where we lived.'
0:09:20 > 0:09:25'Historically, a duke was like any other hereditary peer,
0:09:25 > 0:09:28'and they have the right to, and usually did,
0:09:28 > 0:09:29'sit in the House of Lords.
0:09:31 > 0:09:34'Quite rightly, the Blair government abolished the right
0:09:34 > 0:09:38'for hereditary peers, and so I have no political role as a right.
0:09:38 > 0:09:41'And I'm delighted,'
0:09:41 > 0:09:44because I wouldn't be any good at all at that.
0:09:44 > 0:09:47I think that had been in there for quite a long time, it was,
0:09:47 > 0:09:50sort of, almost buried treasure.
0:09:50 > 0:09:51Huh.
0:09:51 > 0:09:54'But what we do now, my wife and I, are like the equivalent of the,
0:09:54 > 0:09:57'sort of, executive chairman and chairwoman.'
0:09:57 > 0:10:00I haven't actually ever found anything very interesting at all.
0:10:00 > 0:10:02No fivers yet.
0:10:06 > 0:10:08The good thing that comes out of this,
0:10:08 > 0:10:11we've all got our patches where we obviously litter pick,
0:10:11 > 0:10:14and then two weeks later, when you drive past it and see this litter,
0:10:14 > 0:10:16you go, "Oh, the cheeky buggers."
0:10:20 > 0:10:23Come out, you little bugger.
0:10:23 > 0:10:26The minute this bag goes in the skip, I'm back to work, so...
0:10:26 > 0:10:28Everybody else will be going for a shower
0:10:28 > 0:10:30and making sure they smell nice, but I don't care.
0:10:34 > 0:10:36I think it's better than last year, don't you?
0:10:36 > 0:10:38I think there was more than last year.
0:10:38 > 0:10:40- They...- Really?- Yeah.
0:10:40 > 0:10:41But it's worth doing, I think.
0:10:41 > 0:10:44From do-it-yourself rubbish collection
0:10:44 > 0:10:48to a £14 million facelift.
0:10:48 > 0:10:52This year, Chatsworth is getting a major makeover.
0:10:52 > 0:10:56And for a 21st-century duke, some armour.
0:10:56 > 0:10:57A plastic hard hat.
0:10:57 > 0:11:01- Do you want me to go in front so I can just...- No, no, I'll be all right, if I'm not, I'll stop.
0:11:01 > 0:11:03Thank you, Tom.
0:11:03 > 0:11:05The place was beginning to fall to bits.
0:11:05 > 0:11:08A piece quite nearly killed my great grandmother before the war,
0:11:08 > 0:11:11so bits have been falling off for a long time,
0:11:11 > 0:11:14and we didn't want to spend the rest of our lives in these.
0:11:19 > 0:11:21Sunday, 13th March.
0:11:21 > 0:11:22Opening day.
0:11:22 > 0:11:24Great.
0:11:24 > 0:11:27No, he's not, I'm afraid. OK, thanks, bye.
0:11:29 > 0:11:30It's all a little bit fraught today,
0:11:30 > 0:11:33so I'm going to see if I can find some keys.
0:11:33 > 0:11:37Keys have been Christine Robinson's life for 36 years.
0:11:37 > 0:11:39While only a third of the house is open to visitors,
0:11:39 > 0:11:42there's still 100 rooms to unlock every day.
0:11:44 > 0:11:47For 29 years before the current duke took over,
0:11:47 > 0:11:49Christine worked for his parents.
0:11:49 > 0:11:52We wondered, we've moved the two candelabra,
0:11:52 > 0:11:55we've moved one of them onto the table at the end, your Grace, and we've moved...
0:11:55 > 0:11:59- That's not in the middle, Christine, is it? Not quite.- I don't think it is, quite, no, it isn't.
0:12:03 > 0:12:06I have a recurring nightmare before house opening,
0:12:06 > 0:12:10that I'm going round with my bunch of keys, and I get overtaken by the visitors.
0:12:10 > 0:12:14I know this is because I'm terrified the house isn't going to be open on time.
0:12:14 > 0:12:15Whoo!
0:12:15 > 0:12:16That's OK.
0:12:16 > 0:12:18It's quite terrifying, really.
0:12:18 > 0:12:21But it's a wonderful incentive to crack on and get it ready.
0:12:21 > 0:12:24I keep threatening to get a pedometer.
0:12:24 > 0:12:28Only I think it would terrify us if we realised just how far we walked.
0:12:28 > 0:12:29This should all be all right,
0:12:29 > 0:12:32because I came through here and dusted it this morning,
0:12:32 > 0:12:36so if I find any dust through here, then it's me that's left it.
0:12:36 > 0:12:40As head housekeeper, and an old hand, it's all routine.
0:12:40 > 0:12:42But not for newcomers.
0:12:42 > 0:12:43Aaaah!
0:12:44 > 0:12:46Staff.
0:12:46 > 0:12:49You've got to love them, haven't you?
0:12:49 > 0:12:51- PHONE RINGS - Yeah, I've got you.
0:12:51 > 0:12:54Good morning, Heather speaking.
0:12:54 > 0:12:5824-year-old local girl Heather first visited Chatsworth as a baby.
0:12:58 > 0:13:01In a slightly panicky stage until we're opened...
0:13:01 > 0:13:03After working for the National Trust,
0:13:03 > 0:13:06she's on trial in her dream job, head guide.
0:13:06 > 0:13:09So I'm the first female head guide, which is quite, I think,
0:13:09 > 0:13:12new to them, I think some struggled at the start,
0:13:12 > 0:13:14but they're fine with that now.
0:13:14 > 0:13:16There's just loads to do.
0:13:16 > 0:13:17But I like that, it keeps you busy.
0:13:17 > 0:13:21I've only got three more months left of my probation,
0:13:21 > 0:13:25then we'll see if they still want me.
0:13:25 > 0:13:29Whether Heather is the right long-term fit for Chatsworth
0:13:29 > 0:13:32will be decided by her boss, Christine.
0:13:32 > 0:13:34When the six months is up, there's...
0:13:34 > 0:13:36A letter comes through from HR
0:13:36 > 0:13:40to say that they have successfully completed their six-month probationary period,
0:13:40 > 0:13:42and then they are a fully-fledged member of the team.
0:13:42 > 0:13:46Sadly, if things don't work out, they get a different sort of letter,
0:13:46 > 0:13:48which terminates their employment.
0:13:48 > 0:13:51So we're off now to do the briefing.
0:13:53 > 0:13:56They used to have them up in the mess room,
0:13:56 > 0:14:00but I've moved them down here, so that we can start work straightaway.
0:14:00 > 0:14:03And who wouldn't want to have a briefing in somewhere like this?
0:14:03 > 0:14:05It's beautiful.
0:14:05 > 0:14:10At the briefing, new girl Heather must win over 60 other guides.
0:14:10 > 0:14:14Many have been doing the job since before she was born.
0:14:14 > 0:14:16Go on.
0:14:19 > 0:14:20Really?
0:14:20 > 0:14:21- Yeah.- Why didn't she tell me, then?
0:14:21 > 0:14:24I don't know, she just forgot to tell you.
0:14:24 > 0:14:28We thought long and hard about her appointment
0:14:28 > 0:14:30before we actually gave her the job, because,
0:14:30 > 0:14:32I think the key thing, really, was her youth,
0:14:32 > 0:14:35and the fact that the majority of the guiding team when she took it on
0:14:35 > 0:14:38were of an older generation.
0:14:38 > 0:14:41- Morning, everybody. - ALL: Good morning.- Hello.
0:14:41 > 0:14:43Right, six coaches in today.
0:14:43 > 0:14:46- All of them at 11 o'clock. - THEY ALL CHUCKLE
0:14:46 > 0:14:47So it's going to be a bit of a squeeze,
0:14:47 > 0:14:49but we'll manage, it'll be fine.
0:14:49 > 0:14:52Have you all seen the new iPod handset as well?
0:14:52 > 0:14:54No.
0:14:54 > 0:14:55You haven't?
0:14:55 > 0:14:56- No.- OK.
0:14:56 > 0:14:59- LAUGHTER - Well, it's been going for about five days.
0:14:59 > 0:15:02- So you can have a play. And it's really easy to use.- Thank you.
0:15:02 > 0:15:03SHE LAUGHS
0:15:03 > 0:15:07I think the first time, I was quite worried about, obviously,
0:15:07 > 0:15:11so many guides, and having to look after them, and how they perceive me as well.
0:15:11 > 0:15:13But I think they're OK with it.
0:15:13 > 0:15:16It's, er... Yeah, it's going well, it's good.
0:15:17 > 0:15:18Hello, Stuart.
0:15:18 > 0:15:20- Hello.- Are you all right? You OK?
0:15:20 > 0:15:22Superb. What do you think?
0:15:22 > 0:15:24- It's a bit wrong.- Which bit? - It's the intro.
0:15:24 > 0:15:26"the Duke's death at the age of 55 was sudden and unexpected,
0:15:26 > 0:15:28and death duties at the maximum rate..."
0:15:28 > 0:15:31So that... Actually, that's the 10th duke.
0:15:31 > 0:15:32SHE SIGHS
0:15:32 > 0:15:37- It's out. The full paragraph is out. - It is, isn't it? Let's have a look.
0:15:38 > 0:15:39You're right.
0:15:39 > 0:15:41Brilliant, thank you for letting me know.
0:15:48 > 0:15:4911:00am.
0:15:49 > 0:15:51Gates open.
0:15:57 > 0:16:01'In some ways, it's a relief that we've got everything ready.'
0:16:01 > 0:16:04And it's wonderful, we always go, the Duke and I,
0:16:04 > 0:16:06we always go to the top of the stairs
0:16:06 > 0:16:09'and welcome the first visitor.'
0:16:09 > 0:16:10Here they come.
0:16:10 > 0:16:14'I want people to come to Chatsworth and say,'
0:16:14 > 0:16:17"This is the most amazing place," because that's what I think it is.
0:16:17 > 0:16:19I want people never to forget it once they've been here,
0:16:19 > 0:16:20and want to come back.
0:16:20 > 0:16:23'I'm very, very proud of it, and I want to share that.'
0:16:23 > 0:16:26- How are you? Long time no see! - Yes, it is. How are things?
0:16:26 > 0:16:29- Oh, not bad.- Good morning, good morning.- Hello.
0:16:29 > 0:16:30- Hello.- How are you?
0:16:30 > 0:16:31This is a fantastic service.
0:16:31 > 0:16:34Well, it's always exciting as the beginning of the season,
0:16:34 > 0:16:37you know, we've been waiting for this for a couple of months, so...
0:16:37 > 0:16:40'It's sort of a relief that the work is done,
0:16:40 > 0:16:42'and that the visitors still want to come.'
0:16:42 > 0:16:44- Priceless. Thank you very much.- OK.
0:16:44 > 0:16:46- Good to see you. - Thank you.- Thank you.- All right, bye.
0:16:46 > 0:16:50Hello, have you got your tickets already? Thank you very much.
0:16:54 > 0:16:55A lot of changes.
0:16:55 > 0:16:59- Yes, there's always something new. - Yes.- Different things appeal to different people.- Yes.- Don't they?
0:16:59 > 0:17:03- And some of it is very nice.- Yes. - And some of it we think, ooh... I don't like that!
0:17:03 > 0:17:05- SHE LAUGHS - Some of them...
0:17:06 > 0:17:10The estate staff needs to manage up to 6,000 visitors a day.
0:17:13 > 0:17:16With so many people,
0:17:16 > 0:17:18it's a priority to protect the house and its contents.
0:17:18 > 0:17:21Can you just take your rucksack off and pop it on your front?
0:17:21 > 0:17:25- Oh...- just so you don't knock anything, that's all.- Oh...- Yes.
0:17:25 > 0:17:26Excuse me sir, sorry to bother you,
0:17:26 > 0:17:30can you take your rucksack off and put it on your front?
0:17:30 > 0:17:32- Please?- There's nothing in the bag, it's OK.
0:17:32 > 0:17:34No, no, no, because you might knock something.
0:17:34 > 0:17:36You have to carry it on your front.
0:17:36 > 0:17:38OK? Thank you.
0:17:38 > 0:17:41It's just so rude, I don't mean him, but I mean,
0:17:41 > 0:17:44- you know, if you've asked somebody, you expect them to...- Exactly. - You know?
0:17:44 > 0:17:46I just don't understand.
0:17:46 > 0:17:47Plus, it makes our jobs really difficult,
0:17:47 > 0:17:49cos we're trying to do our security points,
0:17:49 > 0:17:52we're trying to engage with people,
0:17:52 > 0:17:55- and we're having to deal with something as basic as that, aren't we?- That's it.
0:17:55 > 0:17:59It can get so frustrating. You see my frustrated face right now! SHE LAUGHS
0:17:59 > 0:18:01Excuse me, can you...
0:18:01 > 0:18:02No, no, it's all right,
0:18:02 > 0:18:04can you just take your rucksack off and put it on your front?
0:18:04 > 0:18:07- Ah...- Yeah. Just in case you knock anything, that's all, all right?
0:18:07 > 0:18:09Thank you.
0:18:09 > 0:18:10You know, it's not a museum,
0:18:10 > 0:18:12we don't shut things off behind glass cabinets,
0:18:12 > 0:18:15we do leave things open, this is someone's home,
0:18:15 > 0:18:18and I wouldn't do it in someone else's house,
0:18:18 > 0:18:20and I don't expect people to do it here, really.
0:18:20 > 0:18:22And he's done it again.
0:18:22 > 0:18:25OK, back in again.
0:18:29 > 0:18:33I'm sorry, sir, can you take the... Thank you.
0:18:33 > 0:18:34Can't cope with it.
0:18:34 > 0:18:36I should throw more diva strops, shouldn't I, really?
0:18:43 > 0:18:47A stately home is a costly place to run.
0:18:47 > 0:18:49These days, income must be earned.
0:18:49 > 0:18:53Working the land, charging admission and selling produce
0:18:53 > 0:18:58through a farm shop are key to Chatsworth's financial future.
0:18:59 > 0:19:01And driving this commercial approach...
0:19:01 > 0:19:02Hello, Alan...
0:19:02 > 0:19:04..is the Duchess.
0:19:04 > 0:19:05Are you all right?
0:19:06 > 0:19:07Very good.
0:19:07 > 0:19:10I think it's fascinating, the shop.
0:19:10 > 0:19:13My mother-in-law started it, and it was a brilliant idea.
0:19:13 > 0:19:19And it started as an outlet for produce from the estate.
0:19:19 > 0:19:23And then it grew and grew and grew, and she was brilliant.
0:19:23 > 0:19:24Uh...
0:19:24 > 0:19:27At developing it into something
0:19:27 > 0:19:30which is now a very popular farm shop,
0:19:30 > 0:19:32in fact, Farm Shop Of The Year.
0:19:33 > 0:19:38And the manager of that farm shop is Andre Birkett.
0:19:38 > 0:19:39How can you buy the tubs?
0:19:40 > 0:19:42When they've got plants in them.
0:19:42 > 0:19:46He's been part of Chatsworth for 29 years.
0:19:46 > 0:19:48It's got to look loved.
0:19:48 > 0:19:50If it doesn't look loved, then...
0:19:50 > 0:19:53The job's jiggered.
0:19:54 > 0:19:58Starting in the kitchens of the house, he worked his way up.
0:20:00 > 0:20:03Can I help you with that, sir? Let me carry that to your car.
0:20:03 > 0:20:06I can't see you struggle!
0:20:06 > 0:20:10Now responsible for 120 staff,
0:20:10 > 0:20:13Chatsworth's gourmet farm shop is Andre's pride and joy.
0:20:14 > 0:20:16What are you actually doing?
0:20:16 > 0:20:18Well, you've put the labels in the wrong place, Andrew.
0:20:18 > 0:20:22So if I see gazpacho, that's exactly what the shelf edge should say.
0:20:22 > 0:20:23He's continually fettling.
0:20:23 > 0:20:25I still have to fettle!
0:20:25 > 0:20:26ANDREW LAUGHS
0:20:26 > 0:20:29He has got very high standards.
0:20:29 > 0:20:31It's just so that I can say that I have put my mark on it,
0:20:31 > 0:20:32but when I come down in an hour,
0:20:32 > 0:20:34it'll all be higgledy-piggledy again.
0:20:38 > 0:20:42We have an excellent turnover of £5.5 million per year.
0:20:42 > 0:20:46We are all working hard to provide the funds for Chatsworth.
0:20:46 > 0:20:49I can remember when we did our first thousand-pound Saturday,
0:20:49 > 0:20:52which was the biggest achievement, and, you know,
0:20:52 > 0:20:54everyone was so glad that we'd managed to turn over £1,000,
0:20:54 > 0:20:56that the champagne was opened.
0:20:56 > 0:20:59And then, actually, a few years on then,
0:20:59 > 0:21:04to turn our first million pounds, was significant.
0:21:04 > 0:21:07Convinced his hands-on management has brought success
0:21:07 > 0:21:10to the farm shop and restaurant,
0:21:10 > 0:21:13Andre's latest mission has been to upgrade the lavatories.
0:21:13 > 0:21:15The Duchess was very keen
0:21:15 > 0:21:18when we had the toilets revamped at the farm shop,
0:21:18 > 0:21:21that the walls weren't blank, so over the last three months,
0:21:21 > 0:21:24she's been collating lots of photographs of the family
0:21:24 > 0:21:26and images of Chatsworth.
0:21:26 > 0:21:30And they were only installed yesterday, and somebody's already tried to pinch one.
0:21:30 > 0:21:32So it has been ripped off the wall, apparently,
0:21:32 > 0:21:35so I will just nip across and have a look and see.
0:21:35 > 0:21:36See what the damage is.
0:21:40 > 0:21:41FLUSHING
0:21:41 > 0:21:43Oh...
0:21:45 > 0:21:47Something not right.
0:21:55 > 0:21:57Oh...
0:21:59 > 0:22:00Oh!
0:22:00 > 0:22:02Ooh...
0:22:02 > 0:22:03God!
0:22:08 > 0:22:09HE SIGHS
0:22:09 > 0:22:13Somebody's messed their underpants.
0:22:16 > 0:22:21I do sometimes judge people's... mentality.
0:22:21 > 0:22:24People do the most disgusting things.
0:22:24 > 0:22:26I just knew something was happening,
0:22:26 > 0:22:29cos it was obviously just carrying on filling up.
0:22:31 > 0:22:32HE SIGHS
0:22:32 > 0:22:35The problem is that we have here at Chatsworth,
0:22:35 > 0:22:38is that locally there is no more public loos about.
0:22:38 > 0:22:41Van drivers, people that aren't even coming here,
0:22:41 > 0:22:44use this as a free toilet.
0:22:44 > 0:22:47And they have got absolutely no respect.
0:22:49 > 0:22:50For what we do.
0:22:50 > 0:22:52One of the images has disappeared,
0:22:52 > 0:22:54so somebody's pulled it off the wall and taken it away.
0:22:54 > 0:22:58And obviously, this has just been
0:22:58 > 0:23:01fully revamped, redecorated, re-plastered...
0:23:03 > 0:23:06And so, that's what happens, which is very sad.
0:23:07 > 0:23:08Very sad.
0:23:10 > 0:23:12It feels like a personal attack to me.
0:23:12 > 0:23:15I know it isn't, I know it's just one of those things,
0:23:15 > 0:23:18somebody else hasn't thought about their actions.
0:23:18 > 0:23:20But to me...
0:23:22 > 0:23:25You're trying to enhance things and make things nice,
0:23:25 > 0:23:28and they're not here for any other reason than to make it a better,
0:23:28 > 0:23:31more pleasant experience for the visitor that's coming in
0:23:31 > 0:23:33and using these facilities.
0:23:34 > 0:23:39And yet, sadly, it's the minority that spoil it for the majority.
0:23:39 > 0:23:41The Duchess would be mortified if...
0:23:41 > 0:23:44she'd known already that this happened,
0:23:44 > 0:23:46so I think we can probably get away with it.
0:23:46 > 0:23:49Get something up as if it's not happened.
0:23:49 > 0:23:51And hope it doesn't happen again.
0:23:57 > 0:24:00'Listen, across the world, I think people do the strangest of things,
0:24:00 > 0:24:03'don't they, so Chatsworth is no different.'
0:24:03 > 0:24:06You know, accidents do happen.
0:24:06 > 0:24:07HE CHUCKLES
0:24:07 > 0:24:13At the house, staff are expected to have all the answers.
0:24:13 > 0:24:15No-one more so than Heather.
0:24:15 > 0:24:18The badge obviously says Head Guide, Um...
0:24:18 > 0:24:21People tend to think I've probably been here for years and years,
0:24:21 > 0:24:24and so they expect you to have a certain standard of knowledge,
0:24:24 > 0:24:29so I find I have to perhaps research a bit more than the regular guides,
0:24:29 > 0:24:31so I can keep up there.
0:24:31 > 0:24:35You might get occasional people asking you about specific bits,
0:24:35 > 0:24:39at which point, I need to dig into the depths of my mind
0:24:39 > 0:24:41and try and remember what they're about.
0:24:41 > 0:24:43But the basics, I know, so that's OK.
0:24:43 > 0:24:45Ooh, can you please...
0:24:45 > 0:24:47- I'm sorry.- Try not to touch it, sorry.
0:24:47 > 0:24:51This is by Edmund De Waal, modern art.
0:24:51 > 0:24:532007, it's called The Sounding Line.
0:24:53 > 0:24:55Erm... And it was created for this area.
0:24:55 > 0:24:58- These down here, can you see they're slightly wonky?- Yeah.
0:24:58 > 0:25:02- They're created in three parts, fired in three parts and stuck on top of each other.- Oh, I see.
0:25:02 > 0:25:05Do they make sounds, and if you... Or why are they called The Sound...
0:25:05 > 0:25:10Why are they called The Sounding Line? I'm not sure. I'm sure somewhere it'll explain.
0:25:10 > 0:25:14All these are religious paintings, so you've got Jacob's Ladder...
0:25:14 > 0:25:20and then you've got Joseph, Technicolour Dreamcoat, and... Oh, what was his wife's name?
0:25:20 > 0:25:21Joseph's?
0:25:21 > 0:25:24What do we know about Jim Allison, on the table?
0:25:24 > 0:25:27Ooh, these, I'm not sure, actually. If you have a look at the, erm...
0:25:27 > 0:25:31- I've seen it on this.- Let's have a quick look, what does it say there?
0:25:31 > 0:25:32The foot is Greek.
0:25:32 > 0:25:36Something in my head was saying Roman, but it's not, it's Greek.
0:25:36 > 0:25:38I'm trying to find the Tintoretto as well,
0:25:38 > 0:25:42because I know it's Samson and Delilah, but I can't remember the exact date.
0:25:42 > 0:25:47- And they're a piece of modern art... - Urgh...- Created in 2007.- Sorry.
0:25:47 > 0:25:50- Are you not convinced? - No, I don't like modern art. - HEATHER LAUGHS
0:25:50 > 0:25:56So as soon as Paul gets back, then I can go and swot up a little bit.
0:25:58 > 0:25:59- Hi.- Hi.
0:25:59 > 0:26:00Hi.
0:26:08 > 0:26:105:00pm.
0:26:10 > 0:26:11Doors close.
0:26:11 > 0:26:14The last visitors melt away.
0:26:17 > 0:26:20Usually, the first thing that we know that visitors have left,
0:26:20 > 0:26:23is when people sort of trickle away from the garden,
0:26:23 > 0:26:25and then the water gets turned off at 5:30pm,
0:26:25 > 0:26:28the Cascade and the Emperor Fountain get turned off.
0:26:32 > 0:26:35Our day doesn't usually end until dinner time, which is about...
0:26:35 > 0:26:36After eight o'clock sometime.
0:26:36 > 0:26:40We try not to go back to the office after dinner if we can.
0:26:40 > 0:26:42We don't actually watch the television, hardly ever,
0:26:42 > 0:26:45but we read a book and then probably fall asleep quite quickly,
0:26:45 > 0:26:48but the day is never really over, and the house is never really quiet.
0:26:48 > 0:26:50Except very late at night.
0:26:53 > 0:26:56For some, after a day being bombarded with questions,
0:26:56 > 0:26:58there is work to do.
0:27:00 > 0:27:01Struggling with her work-life balance,
0:27:01 > 0:27:05but knowing she is on probation, Heather brushes up on Chatsworth.
0:27:05 > 0:27:07At the moment, really, I'm just swotting up.
0:27:07 > 0:27:10You know, I'm still learning very quickly,
0:27:10 > 0:27:12and often, I'll read during the evening.
0:27:12 > 0:27:17You know, you do find that you can sometimes get a bit engrossed in books, really,
0:27:17 > 0:27:20and not pay much attention to your family instead, but I've got to do it.
0:27:20 > 0:27:23I've got to try and get as much knowledge as possible, really.
0:27:23 > 0:27:27I think for me as a confidence thing, the more I know,
0:27:27 > 0:27:30the more I can kind of, almost forget about the probation a little bit as well,
0:27:30 > 0:27:33really, and try and concentrate on something else at the moment.
0:27:33 > 0:27:36'You know, I've always worked in stately homes,
0:27:36 > 0:27:39'but they've always been slightly smaller ones,'
0:27:39 > 0:27:42and now it's Chatsworth, I mean, Chatsworth's Chatsworth.
0:27:42 > 0:27:44And I'm just, kind of, thinking, "Have I done enough?"
0:27:46 > 0:27:49Really, have I done enough yet? Am I proving myself?
0:27:49 > 0:27:52You know, I'm managing a team of 60, am I managing to do that OK?
0:27:52 > 0:27:54You know, I mean, you just don't know, do you?
0:27:54 > 0:27:57I will never let anyone else know I'm nervous,
0:27:57 > 0:27:59and I'd never let the guides know I'm nervous,
0:27:59 > 0:28:02but, you know, sometimes it's something I am, deep down.
0:28:02 > 0:28:05I think, I wouldn't even let Christine know I'm nervous,
0:28:05 > 0:28:06but I am.
0:28:06 > 0:28:09So we'll see.
0:28:09 > 0:28:10Hopefully they have faith.
0:28:15 > 0:28:17SHEEP BLEAT
0:28:23 > 0:28:26The show Chatsworth puts on is all about English history.
0:28:28 > 0:28:33And at its heart is the legacy of the Devonshire family.
0:28:34 > 0:28:35It in the middle is the first Duke,
0:28:35 > 0:28:38so he is the key person, he was very, very important,
0:28:38 > 0:28:43he built the square bit of the house you see now, not the wing.
0:28:43 > 0:28:45The second key figure is the bachelor Duke, up there.
0:28:45 > 0:28:48And he built the new wing, a wonderful man in many, many ways,
0:28:48 > 0:28:49very, very extravagant.
0:28:49 > 0:28:52Left a huge amount of debt on his death,
0:28:52 > 0:28:55but really reinvigorated Chatsworth,
0:28:55 > 0:28:59and I think the third most important is my father,
0:28:59 > 0:29:01because he really saved Chatsworth after the war.
0:29:01 > 0:29:05Chatsworth would have become a national museum or something.
0:29:05 > 0:29:09We had 80% death duties to pay when my grandfather died in 1950.
0:29:09 > 0:29:10My father was only 30 then.
0:29:10 > 0:29:14And he and my mother together, over 40 or 50 years,
0:29:14 > 0:29:17really the rest of their life, they spent,
0:29:17 > 0:29:19first of all saving Chatsworth, and then building it up.
0:29:19 > 0:29:21Now, Chatsworth is about the house,
0:29:21 > 0:29:24not so much about the people who live here.
0:29:24 > 0:29:28Today, with 700 staff and a multi-million pound turnover,
0:29:28 > 0:29:30Chatsworth is the biggest local employer.
0:29:31 > 0:29:33And the Duke is the boss.
0:29:33 > 0:29:36'I was here all day on Saturday, literally, I think, from about eight till eight.'
0:29:36 > 0:29:39I mean, in theory, I'm two or three years past the old retirement age,
0:29:39 > 0:29:43but luckily they changed the law so you can't make people retire at 65 any more.
0:29:43 > 0:29:45PHONE RINGS
0:29:45 > 0:29:51Hello, Liz, um, could you come and look at the diary, please? Thanks.
0:29:53 > 0:29:56My work life is 70% probably Chatsworth stuff.
0:29:56 > 0:29:59If it's your own house, it does matter what colour the paint is
0:29:59 > 0:30:02and it does matter what sort of tulips you're going to plant.
0:30:02 > 0:30:06Those little things matter a lot to us cos it's where we live,
0:30:06 > 0:30:08it's not just a job.
0:30:08 > 0:30:11It's far more than that, so inevitably we micromanage
0:30:11 > 0:30:13and I don't really apologise for that.
0:30:13 > 0:30:18- I'll be with the guests most of the morning.- Mm-hm.
0:30:18 > 0:30:21Then I've got a private meeting at half past six in the lower library
0:30:21 > 0:30:23which, in the diary, you may or may not have seen just yet.
0:30:23 > 0:30:26- Yep. Do you want tea and coffee for that?- No.
0:30:26 > 0:30:27Er...erm.
0:30:27 > 0:30:30- I'll just let the butlers know. - Yeah.
0:30:30 > 0:30:32- OK, that's fine. Good, thanks.- All right.
0:30:32 > 0:30:36I mean, a lot of people who live in big houses decide at a certain
0:30:36 > 0:30:39stage in their life - sometimes pre-announced, sometimes not -
0:30:39 > 0:30:43to move out and let the next person take over.
0:30:44 > 0:30:48Whether we stay here until we die or whether we move out, I don't know.
0:30:48 > 0:30:50But I think you can certainly retire from this job.
0:30:50 > 0:30:52But, erm, we're not ready for that.
0:30:55 > 0:30:58When the Duke succeeded his father in 2004,
0:30:58 > 0:31:01the Duke's mother, the dowager duchess, moved to Edensor.
0:31:01 > 0:31:03A village on the estate.
0:31:07 > 0:31:10And she remains a pillar of local life.
0:31:10 > 0:31:13Her three-volume autobiography, personally signed,
0:31:13 > 0:31:17takes pride of place in the Chatsworth shop.
0:31:17 > 0:31:19It's a different world,
0:31:19 > 0:31:21a completely different world to what I was used to.
0:31:21 > 0:31:24It is now a proper business.
0:31:24 > 0:31:29All the houses of this kind are run as businesses now.
0:31:29 > 0:31:32But anyway, I'm delighted to be here
0:31:32 > 0:31:36because it's two steps from the garden, two steps from the kitchen.
0:31:36 > 0:31:40At Chatsworth you had to think which was the quickest way to get to the kitchen.
0:31:40 > 0:31:43I was getting too old for it.
0:31:43 > 0:31:46Besides, it was high time my son and daughter-in-law came.
0:31:49 > 0:31:52But for Andre the dowager holds a special place.
0:31:52 > 0:31:56For most of his time working at Chatsworth, she was in charge.
0:31:56 > 0:31:59This morning we're going to go and see the dowager,
0:31:59 > 0:32:01the Duchess of Devonshire.
0:32:01 > 0:32:03I've got some books that she needs to sign.
0:32:03 > 0:32:06As a boy I found it very difficult coming to Chatsworth, it was
0:32:06 > 0:32:10very much like Upstairs Downstairs at the time and I was, on arrival,
0:32:10 > 0:32:13with my tatty old suitcase and my family drove off down the drive.
0:32:13 > 0:32:15There were tears in my eyes.
0:32:15 > 0:32:19The first time away from home and it was a very difficult time.
0:32:21 > 0:32:24My intentions were only to stay at Chatsworth for 18 months.
0:32:24 > 0:32:2629 years later I'm still here.
0:32:26 > 0:32:29This is the old vicarage and this is where the dowager lives.
0:32:29 > 0:32:31I feel quite at home here.
0:32:31 > 0:32:34But we'll go in t'servants' entrance like I always do.
0:32:39 > 0:32:43Good morning Your Grace, I've got some books to sign, if that's possible.
0:32:43 > 0:32:46- That's very good. - Would you be able to do that for me? - Have you got a pen?
0:32:46 > 0:32:47I think I have.
0:32:47 > 0:32:51- One customer came and said they wanted an unsigned book. - SHE LAUGHS
0:32:51 > 0:32:53Which was a rather bizarre request.
0:32:53 > 0:32:56Normally I'm getting told off cos a book's gone out that hasn't
0:32:56 > 0:33:00been signed and then I'm coming and saying, "Can you get me a book that's NOT signed?"
0:33:00 > 0:33:02- So...- That's very funny.
0:33:02 > 0:33:05Well, it's quite hard to find an unsigned book.
0:33:07 > 0:33:12The Dowager is the youngest and last survivor of the legendary Mitford
0:33:12 > 0:33:15sisters whose lives and loves transfixed society during the 1930s.
0:33:19 > 0:33:23Known to her family as Debo, she married Andrew Devonshire in 1941.
0:33:23 > 0:33:27I've been there for 46 years and one month.
0:33:27 > 0:33:31People who come, they either leave the next day, fed up with the way
0:33:31 > 0:33:35the place is run or they stay for the rest of their lives, like these two.
0:33:35 > 0:33:37Absolutely, yes.
0:33:37 > 0:33:41They get terribly attached to this place for some reason, don't they?
0:33:41 > 0:33:43I think we all do Your Grace, don't we?
0:33:43 > 0:33:45There's something magical about it,
0:33:45 > 0:33:48but it's also that tradition, I think.
0:33:48 > 0:33:53And it's sort of pretty well unique because this village is all
0:33:53 > 0:33:59occupied by people who have worked on the estate or who have retired.
0:33:59 > 0:34:01I think from outside everybody looks on us like we're
0:34:01 > 0:34:04perhaps a bit odd living together and working together.
0:34:04 > 0:34:05Do you think they do?
0:34:05 > 0:34:08Well, I think some people find it bizarre.
0:34:08 > 0:34:10Yes, I suppose they do!
0:34:10 > 0:34:14But you see the trouble is that all humans are the same
0:34:14 > 0:34:17so there's no point making a great fuss about who's what.
0:34:17 > 0:34:20It's better for everyone to get together, I reckon.
0:34:20 > 0:34:21Absolutely.
0:34:21 > 0:34:27Wait a minute, let's get this thing proper. There we are.
0:34:29 > 0:34:30- One.- Wonderful.
0:34:30 > 0:34:33And the figures were good last week, Your Grace, weren't they, for the farm shop?
0:34:33 > 0:34:35Did the beef lead?
0:34:35 > 0:34:36The beef did very well
0:34:36 > 0:34:42and we've got some more venison in from the estate which is good.
0:34:42 > 0:34:44Oh...don't muddle me! HE LAUGHS
0:34:44 > 0:34:46That's all right, sorry.
0:34:46 > 0:34:49- That's all your fault! - I won't talk after this one.
0:34:49 > 0:34:51You CAN'T not talk! It's not in your nature.
0:34:55 > 0:34:58Under the dowager and her husband
0:34:58 > 0:35:00the estate first moved into the retail trade.
0:35:02 > 0:35:06Today it's 62 farms and 100 acres of woodland supply the farm shop
0:35:06 > 0:35:09with all its beef, lamb and venison.
0:35:09 > 0:35:11- You know the Fairsize farm?- Yes.
0:35:11 > 0:35:14- There's a little valley runs up from it. It's in that.- On the right?
0:35:14 > 0:35:17- I'll go and have a look. - Well, it may have gone. The fox may have taken it anyway.
0:35:17 > 0:35:20- There's no foxes here, is there? - No foxes?!
0:35:20 > 0:35:23You tell me!
0:35:23 > 0:35:26When she was in charge, she pushed the estate to make money,
0:35:26 > 0:35:29helped by young farmer Ian Turner.
0:35:30 > 0:35:33- He's got some funny theories! - Has he?!
0:35:34 > 0:35:36And today he still runs the farm.
0:35:41 > 0:35:45Lambing time's a marvellous time on a farm, the creation of new life.
0:35:45 > 0:35:49You know, it all depends on what number of lambs we get for what
0:35:49 > 0:35:52we sell and then the economics of the running of the estate.
0:35:52 > 0:35:55We've got to keep this place running for evermore.
0:35:56 > 0:35:58We've got a duke and we've got a duke's son
0:35:58 > 0:36:02and a duke's grandson so we've got the next two lined up!
0:36:04 > 0:36:07My first lambing was in January.
0:36:07 > 0:36:11I had to be told step-by-step what to do but I think I've got the gist of it now.
0:36:14 > 0:36:15Come on, girl.
0:36:18 > 0:36:19There we go.
0:36:24 > 0:36:26Check to see if she's having another.
0:36:28 > 0:36:31No, she's not having another. That's her two.
0:36:33 > 0:36:36So far I'd say we've had over 3,000 lambs.
0:36:36 > 0:36:38I'm not sure how many we're going to have in total
0:36:38 > 0:36:43but last year I think they had 4,800, which is quite a number!
0:36:44 > 0:36:47Hello, lass, what've you got? Two Texels. What've you got?
0:36:49 > 0:36:52Two Suffolks, two Texels.
0:36:52 > 0:36:55Here we are we've got a ewe that's only has one lamb here.
0:36:55 > 0:36:58We had a ewe down the bottom end who's had three lambs.
0:36:59 > 0:37:00The ewes have got a design fault.
0:37:00 > 0:37:04They've only got two buttons on their waistcoat.
0:37:04 > 0:37:06They could do with four, some days here.
0:37:08 > 0:37:12It's more economical for us for a ewe to raise two lambs than
0:37:12 > 0:37:15what it is to raise one lamb.
0:37:15 > 0:37:18If she has one lamb it'll probably go fat early on but
0:37:18 > 0:37:23if she has two lambs, there's chance of her making twice as much money.
0:37:24 > 0:37:29Right, Frances has just put the ewe down and she's going to hold
0:37:29 > 0:37:33her down and Natalie's going to simulate that she's lambing again.
0:37:37 > 0:37:40You've found another lamb in there?
0:37:40 > 0:37:43You've made sure both the teats work first, have you?
0:37:44 > 0:37:47Well done, girls. Don't rub it on there, rub it on t'lamb.
0:37:50 > 0:37:53There you are, she thinks she's had two.
0:37:57 > 0:37:59She's loving them both now.
0:38:01 > 0:38:05She's drying her second lamb, which is her foster lamb, very well.
0:38:05 > 0:38:08And it looks like it'll be a good take.
0:38:18 > 0:38:21Spring lambs on the farm,
0:38:21 > 0:38:23but not all their visitors are spring chickens.
0:38:24 > 0:38:30With over 100 acres to cover, electric buggies are in high demand.
0:38:37 > 0:38:40- We might be lucky, I think, on the next one.- Yes!
0:38:42 > 0:38:44I can get five of you on.
0:38:44 > 0:38:47Last one went without us cos it only takes five.
0:38:47 > 0:38:49There are six of us.
0:38:49 > 0:38:52So we said we'd wait for the next one so we're hopefully on it.
0:38:55 > 0:38:59- Americans stereotypically do not like to wait.- No.
0:38:59 > 0:39:02Garden buggies at the moment are a bit of a problem for us.
0:39:02 > 0:39:05We've had a few issues with queue-jumping
0:39:05 > 0:39:08and customers getting irate with each other.
0:39:08 > 0:39:12- Then I've still got to wait for that to come back? - They'll be about half an hour.
0:39:13 > 0:39:14- Oh.- Not at the moment.
0:39:14 > 0:39:20How many buggies do we actually have in our possession on the front of house side of things?
0:39:20 > 0:39:23Er, three at the moment.
0:39:23 > 0:39:26Have we got three down at, what do you call it, maintenance?
0:39:26 > 0:39:29I think we've got five in total.
0:39:29 > 0:39:32Yeah, one of them at the minute is completely out of commission.
0:39:32 > 0:39:35- Apart from that I'm not 100% sure. - No.
0:39:35 > 0:39:40Er, do you have an ETA for the second buggy? Over.
0:39:41 > 0:39:47Fighting to keep their visitors mobile is the estate's only qualified mechanic, Andy.
0:39:47 > 0:39:49Wants fixing.
0:39:49 > 0:39:50Fixed.
0:39:50 > 0:39:51Wants fixing.
0:39:51 > 0:39:53Can't fix it.
0:39:53 > 0:39:56I think that about sums it up.
0:39:56 > 0:39:57That one's a new engine in it.
0:39:57 > 0:40:01These two are... that's ready for servicing
0:40:01 > 0:40:04and them two are sort of... if I ever get time.
0:40:06 > 0:40:10They are quite busy on the garden tours at the moment.
0:40:10 > 0:40:13It doesn't help if some of them are off the road and we haven't got
0:40:13 > 0:40:17any spare ones so we have to mend these to get them back in the loop.
0:40:20 > 0:40:25I've got so many jobs, so many mixed jobs that everything's a priority
0:40:25 > 0:40:29and you struggle a bit to try and get which priority you should be on.
0:40:29 > 0:40:35We could be anything from toilet cleaners, dog catchers,
0:40:35 > 0:40:36you name it, we do it.
0:40:36 > 0:40:41If I was to wear a badge with the things that I did on here,
0:40:41 > 0:40:43I wouldn't be able to carry it.
0:40:46 > 0:40:50Whatever time I spend on it now will keep it going for the next
0:40:50 > 0:40:53three or four months, hopefully.
0:40:55 > 0:40:58I don't want a big queue of people waiting for something that's
0:40:58 > 0:41:00not going to turn up.
0:41:00 > 0:41:04Until Andy can patch up more buggies...
0:41:04 > 0:41:07We were waiting for 40 minutes for a buggy and then before we could
0:41:07 > 0:41:11get on everybody else had piled on and we were the first in the queue!
0:41:11 > 0:41:13And I thought, "Hello?!"
0:41:13 > 0:41:15Anyway, he assured me we'd get on the next one in half
0:41:15 > 0:41:19in hour's time...everybody jumped on and here we are without,
0:41:19 > 0:41:21not on the buggy again.
0:41:23 > 0:41:26And with skirmishes breaking out amongst the visitors...
0:41:26 > 0:41:28Do you want to take a seat...
0:41:31 > 0:41:33..Heather calls for back up.
0:41:33 > 0:41:38Hi, it's Heather from the Sculpture Gallery. I really need your help.
0:41:38 > 0:41:40We have no other buggies at all.
0:41:43 > 0:41:46Right, OK. Have you got two in the gardens, do you know where they are?
0:41:46 > 0:41:51- Let's see if we can use the Duke's buggy.- Shall I go and fetch it?- Yeah.
0:41:51 > 0:41:52Will the keys be in it?
0:41:52 > 0:41:56Hi, it's Heather from Sculpture Gallery. I really need your help.
0:41:58 > 0:42:01Is there any way at all that we could use the Duke's buggy?
0:42:01 > 0:42:05Oh, what, the door near where the garden buggy is?
0:42:05 > 0:42:08Great, I'll send David down there. OK, thank you, bye.
0:42:08 > 0:42:11Yeah, we're going to use the Duke's buggy.
0:42:11 > 0:42:13If you go and you meet Dina, she'll be stood at the door
0:42:13 > 0:42:16near where the buggy is and she'll hand the keys straight over to you.
0:42:16 > 0:42:19- Now?- Now.
0:42:26 > 0:42:30And now we're going to have one all to ourselves.
0:42:30 > 0:42:32the Duke's buggy!
0:42:36 > 0:42:38Bye!
0:42:39 > 0:42:43You know, sometimes you've got to think on your feet little bit
0:42:43 > 0:42:45with these things but it's part of your job really.
0:42:45 > 0:42:49And I don't mind. That's why I'm here.
0:42:51 > 0:42:54Overseeing the shops and restaurants,
0:42:54 > 0:42:58the present duchess is on call throughout the summer.
0:42:58 > 0:43:02When my mother-in-law handed over the farm shop for us to run,
0:43:02 > 0:43:05I found there was a large pair of shoes to fill
0:43:05 > 0:43:08but it's very important to keep the farm shop evolving
0:43:08 > 0:43:13because our customers know what they want and they're always looking for
0:43:13 > 0:43:18something new and interesting, and so we need to keep one step ahead.
0:43:21 > 0:43:26Andre has asked me to look at some cheeses, some new, different cheeses
0:43:26 > 0:43:30to choose and decide if we want to sell them in the shop.
0:43:30 > 0:43:34I think we'll have a look around the shop, while I'm there.
0:43:36 > 0:43:39As Amanda Carmen Heyward-Lonsdale,
0:43:39 > 0:43:43daughter of Commander Edward Gavin Heyward-Lonsdale,
0:43:43 > 0:43:46she married Peregrine Cavendish on 28th June 1967
0:43:46 > 0:43:49at St Martin-in-the-Fields, London.
0:43:51 > 0:43:53Now she's running a grocer's shop.
0:43:56 > 0:44:00If I see the Duke and Duchess coming up the drive,
0:44:00 > 0:44:04I go around... and they know what I'm on about.
0:44:04 > 0:44:06Stand by your beds is what it is.
0:44:09 > 0:44:14We've had some delicious cod which is excellent. Really, really fresh.
0:44:14 > 0:44:18Andre, will you send some tuna up next time when Sophie asks you?
0:44:18 > 0:44:21- Of course you can. - Yes, please. Thank you.
0:44:21 > 0:44:23It's great when she does come and says,
0:44:23 > 0:44:28like she said to Sophie on the fish counter, "The fish was fantastic that we had yesterday."
0:44:28 > 0:44:31It's good customer feedback from...
0:44:31 > 0:44:34the head of the table, as you might say.
0:44:34 > 0:44:38- I think it's a really good thing to do.- Well, it brings the customers in.
0:44:38 > 0:44:41And the head of the table is ready to move on to the cheese course.
0:44:41 > 0:44:44Now, what have you got?
0:44:44 > 0:44:47We've now had two years of the continental cheeses
0:44:47 > 0:44:48we've got on the counter.
0:44:48 > 0:44:51There are only six but they've been excellent sellers
0:44:51 > 0:44:57and that was your driving... driving force to get those in
0:44:57 > 0:44:59and they've been brilliant.
0:44:59 > 0:45:03- And I just wondered if maybe it's time for...- a change.
0:45:03 > 0:45:05- ..a change with them.- Fine, OK.
0:45:05 > 0:45:11- This looks very strong. What is it? Unpasteurised.- Unpasteurised.
0:45:11 > 0:45:14- Shall we have a try?- No, don't let's start with the strongest.
0:45:14 > 0:45:19- Let's start with the weakest. Are we going to be able to taste all of them?- Of course we are.
0:45:19 > 0:45:21That's going to start with, is it?
0:45:21 > 0:45:25Selling foreign cheeses in an English farm shop is very controversial
0:45:25 > 0:45:28so I think it's something the family should always be involved in
0:45:28 > 0:45:31and I'd always speak to the Duchess first before doing things like this
0:45:31 > 0:45:35because we're very proud that we've got 99% of our products being British.
0:45:38 > 0:45:43So, absolutely, I wouldn't dare do it without consultation.
0:45:46 > 0:45:50I like that one. It's creamy. I don't like that one as much.
0:45:50 > 0:45:53It's too dry. It's a bit like Gouda.
0:45:55 > 0:45:57Yeah. Stronger.
0:45:59 > 0:46:01- I like it.- Sweet, that's very nice. Excellent.
0:46:01 > 0:46:04We know what we like now and we know what we don't like.
0:46:04 > 0:46:07- We know where we are. - We know where we are.
0:46:07 > 0:46:09Anything to show me downstairs?
0:46:10 > 0:46:12Photographs in the loos.
0:46:12 > 0:46:17- Did you know we had a little bit of a mishap?- No, what happened?
0:46:17 > 0:46:20One of them was stolen after day three.
0:46:21 > 0:46:24- Which one, the Duke? - No, it wasn't the Duke!
0:46:24 > 0:46:29It was one of the gardens in the gents but while it's a bad thing
0:46:29 > 0:46:32that it's happening, it's because they're so good.
0:46:34 > 0:46:37- Notify the builder. - Absolutely.
0:46:40 > 0:46:42Great country houses have always been
0:46:42 > 0:46:45a source of employment for the local community.
0:46:47 > 0:46:50The commercial success of Chatsworth is helping to keep
0:46:50 > 0:46:52this tradition alive.
0:46:52 > 0:46:56A lot of families have worked here for more than a generation.
0:46:56 > 0:47:00They're hefted to the place like a flock of sheep can be hefted to a hill.
0:47:00 > 0:47:03They don't need to be shepherded after several generations.
0:47:03 > 0:47:06And I think that they're really proud to see that Chatsworth
0:47:06 > 0:47:09is voted the most popular historic house.
0:47:09 > 0:47:13When we get those awards, that is... I think we all feel,
0:47:13 > 0:47:17everybody here feels we've all played a part in winning that award.
0:47:18 > 0:47:20Morning.
0:47:20 > 0:47:21Good morning, everybody.
0:47:21 > 0:47:25This is the Countryside Alliance lifetime achievement award.
0:47:25 > 0:47:27It's for the whole estate
0:47:27 > 0:47:31and all the things that have happened at Chatsworth
0:47:31 > 0:47:34over the last 20 or 30 years, so it's really more for my parents than for us,
0:47:34 > 0:47:37but it's certainly for an awful lot of you who have been involved
0:47:37 > 0:47:40for a long time and so is about to go up outside my mother's front door.
0:47:40 > 0:47:42So thank you very much. Well done.
0:47:42 > 0:47:44APPLAUSE
0:47:46 > 0:47:49I feel a sense of obligation to my parents -
0:47:49 > 0:47:51a really strong obligation to them
0:47:51 > 0:47:55because they did such a fantastic job because they kept this place going
0:47:55 > 0:48:00when lots of other people would have just given up and with good reason.
0:48:00 > 0:48:02We're really only building on what they created.
0:48:02 > 0:48:04They did nearly all the hard work.
0:48:08 > 0:48:10I think it's nice. A proper bit of kit.
0:48:10 > 0:48:13They'll probably give an award to the person who made it.
0:48:13 > 0:48:16This is the Countryside Alliance annual awards.
0:48:16 > 0:48:17It's a lovely thing to be given.
0:48:17 > 0:48:20It's the first time they've given a lifetime achievement award.
0:48:20 > 0:48:23In the '50s when my parents started all this,
0:48:23 > 0:48:28everything was at a really low ebb, including Chatsworth, and now it
0:48:28 > 0:48:34goes very well and it has done for 20 years but it wasn't always like that.
0:48:34 > 0:48:38- It was much more of a struggle. - It was a terrific struggle.
0:48:38 > 0:48:41And the taxation was so high.
0:48:41 > 0:48:45I suddenly realised that if we could have a butchery
0:48:45 > 0:48:47- and sell direct to the public... - From the farm.
0:48:47 > 0:48:52..from the farm, everybody would know that it was Chatsworth produce.
0:48:52 > 0:48:58And that was the strength of it. I had no official job here.
0:48:58 > 0:49:00I just was behind the scenes.
0:49:00 > 0:49:04So I just rattled on until they got so bored of it,
0:49:04 > 0:49:08in the end they said, "All right, we had better do it then."
0:49:08 > 0:49:09"We'll try," they said.
0:49:09 > 0:49:13I suppose you'd call it that very rare thing called common sense.
0:49:13 > 0:49:14I do believe it was.
0:49:14 > 0:49:16THEY LAUGH
0:49:16 > 0:49:19- So that was good.- It's unheard of.
0:49:19 > 0:49:21We can put it there. That looks of it.
0:49:21 > 0:49:24- That's very good.- Or up here. - That a bit too high.- Too high? Yes.
0:49:24 > 0:49:27OK, well it can go there.
0:49:27 > 0:49:31- That'll be lovely.- That will be all right, won't it? Just perfect.
0:49:31 > 0:49:35We could put it on... Under the bell, so people have to see it.
0:49:35 > 0:49:38- Well, and then...- And you could say underneath, "Aren't I clever?"
0:49:38 > 0:49:40or something like that? All right.
0:49:40 > 0:49:44- Well, we'll try once more we get some screws.- Yes, all right. Yes.
0:49:44 > 0:49:47All right. Very good. Lovely.
0:49:47 > 0:49:51Thank you very much indeed. I shall see you soon.
0:49:51 > 0:49:55- I really will ask you to lunch next time.- Yes, please.
0:50:02 > 0:50:07Today is the annual sheep service and at the village church,
0:50:07 > 0:50:09the Dowager meets the flock.
0:50:10 > 0:50:14The name Jacob sheep derives from Jacob in the Bible,
0:50:14 > 0:50:15one of the shepherds,
0:50:15 > 0:50:18and he had all piebald sheep and they become name as Jacob sheep.
0:50:18 > 0:50:22The fourth Duke introduced six Jacob ewes.
0:50:22 > 0:50:25I think next year, It'll be 250 years that Jacobs have been on the estate.
0:50:25 > 0:50:28Right, we'll have these two out.
0:50:30 > 0:50:32There you go, you two.
0:50:32 > 0:50:34These are two we've selected to take.
0:50:34 > 0:50:37They're not too big for the kids to carry.
0:50:38 > 0:50:40Morning, your Grace. Are you OK?
0:50:40 > 0:50:44Are you happy with all the sheep in the churchyard?
0:50:44 > 0:50:48- You've got three Jacob ewes. - At last. You're a very good fellow.
0:50:48 > 0:50:51Everything is doing well.
0:50:53 > 0:50:56# All things bright and beautiful
0:50:56 > 0:50:59# All creatures great and small
0:51:00 > 0:51:05# All things wise and wonderful
0:51:05 > 0:51:08# The Lord God made them all... #
0:51:09 > 0:51:13O, Lamb of God, bless this thy lamb, which bears thy name.
0:51:15 > 0:51:19O, Lamb of God, bless this lamb, which bears thy name. Amen.
0:51:26 > 0:51:28There you go.
0:51:34 > 0:51:36Probably both go in and feed
0:51:36 > 0:51:39because they've had a couple of hours away and it's comforting for them.
0:51:41 > 0:51:44She's going to be all right. She's letting them feed.
0:51:45 > 0:51:49They'll just smell a bit of people holding them and covering them.
0:51:49 > 0:51:53We'll leave her a day and keep an eye on her. Good.
0:51:59 > 0:52:02With the Duchess keen to sell French cheese alongside local fare,
0:52:02 > 0:52:06Andre has set up a tasting to test her selection.
0:52:07 > 0:52:10For the last three weeks,
0:52:10 > 0:52:13we've had the Duchess's favourite choices of foreign cheeses on sale.
0:52:13 > 0:52:18It's the first time really we've accepted openly foreign produce into the shop.
0:52:18 > 0:52:22And what we want to do now, moving on from that,
0:52:22 > 0:52:25we've got Bob to come in and do tastings from our cheese suppliers.
0:52:25 > 0:52:28It's all very new to us, Bob, doing this.
0:52:28 > 0:52:32- All these foreign cheeses, you know. - It's good foreign cheese though.
0:52:32 > 0:52:34- It's good. - It's the best you can get.
0:52:34 > 0:52:38Try that cheese, Angie, as you go by. Speak to Bob, he doesn't bite.
0:52:40 > 0:52:44Quite strong but the aftertaste is fantastic.
0:52:45 > 0:52:48There you go, sir.
0:52:48 > 0:52:51These represent the top end of the very best of French cheeses
0:52:51 > 0:52:55so we've presented them to Andre and they've picked eight.
0:52:55 > 0:52:58- It wasn't me, it was the Duchess. - It was the Duchess.
0:53:00 > 0:53:03It's not as strong as it looks.
0:53:03 > 0:53:06That's nice.
0:53:06 > 0:53:08I love cheese, I'm terrible.
0:53:08 > 0:53:10- I love cheese.- I do as well.
0:53:12 > 0:53:17- Hand ladled, a beautiful flavour quite sticky.- It is quite sticky.
0:53:20 > 0:53:25People can now choose to buy it or not but we've given it a nice push.
0:53:25 > 0:53:30- That's nice. I'll have one of those. Thank you.- I'm very pleased.
0:53:31 > 0:53:34I could eat them all. They're all nice.
0:53:34 > 0:53:37Change. Embrace it, that's what I say.
0:53:39 > 0:53:42- Shall we just look at the cheeses? - Yes, come on.
0:53:42 > 0:53:44I want to hear about these cheeses.
0:53:44 > 0:53:47I think you'd be very interested to find out that
0:53:47 > 0:53:51all these that we tried, these are all on sale now.
0:53:51 > 0:53:5514% of our total cheese sales have been your choice.
0:53:57 > 0:54:01- Our choice, come on.- Our choice.
0:54:01 > 0:54:03We've given it a boost. We've had tastings with customers.
0:54:03 > 0:54:07We've had their feedback and it's been really, really positive.
0:54:07 > 0:54:10- So... really positive. - That's really exciting.
0:54:10 > 0:54:15I think these two were probably the best that we did the tastings with.
0:54:15 > 0:54:21- And it's obviously boosted the sales on the counter as well.- Wonderful.
0:54:21 > 0:54:22This is good.
0:54:24 > 0:54:27What about like the photographs in the loos?
0:54:27 > 0:54:31- The photographs in the toilets... - Are they still flying off the wall?
0:54:31 > 0:54:34No, they're not. They've been screwed to the wall now
0:54:34 > 0:54:38so whoever's got a collection of two that can pull them off,
0:54:38 > 0:54:41I think that's where that collection will stop.
0:54:41 > 0:54:44So unless they're going to bring a toolkit with them.
0:54:44 > 0:54:47- No, they're all there and in tact. - That's good.
0:54:47 > 0:54:50- They're still looking fine. - That sorted that out, well done.
0:54:50 > 0:54:51Fantastic.
0:54:51 > 0:54:53OK, that's fine.
0:54:53 > 0:54:56For Heather, judgement day.
0:54:56 > 0:54:59With her probation at an end,...
0:54:59 > 0:55:01Have I got everyone? We look a bit empty.
0:55:01 > 0:55:05..next stop, the head housekeeper's office.
0:55:05 > 0:55:07I can't even comprehend it at the moment, to be honest.
0:55:07 > 0:55:11I'm trying not to think about it. I'm trying to see the positive side.
0:55:11 > 0:55:15I've done everything I can, that's all I can go for really.
0:55:15 > 0:55:16I just hope she's seen that.
0:55:18 > 0:55:20Yeah, I laugh more when I'm nervous.
0:55:20 > 0:55:25I don't even want to think about it, really.
0:55:25 > 0:55:28I just want to get in there,
0:55:28 > 0:55:31see what she says and get it done.
0:55:31 > 0:55:32KNOCK AT THE DOOR
0:55:32 > 0:55:37- Come in. Hi, Heather.- Hello.
0:55:39 > 0:55:42We need to sit down and have a chat, talk about what's happened.
0:55:42 > 0:55:46What's gone well, what hasn't gone quite so well over the last six months.
0:55:46 > 0:55:49When you arrived, the relationship with the guides was very challenging.
0:55:49 > 0:55:52I think for you coming in, not knowing anything really
0:55:52 > 0:55:55and having to take over a team who have been here for a very long time,
0:55:55 > 0:55:59I think that must have been a real challenge for you.
0:55:59 > 0:56:04- It's one that I think you've risen to.- I feel a lot more confident.
0:56:04 > 0:56:07A couple of negative things but... Don't look like that.
0:56:08 > 0:56:12Because what I feel is important really is about being honest
0:56:12 > 0:56:13and I think that's the key.
0:56:13 > 0:56:17There were one or two things that I've asked you to do things
0:56:17 > 0:56:19and they've slipped through the net.
0:56:19 > 0:56:22I think as well, because things are slotting in together
0:56:22 > 0:56:25when you say stuff it makes sense to me so I will remember it,
0:56:25 > 0:56:28whereas before it might be something that I'm not used to.
0:56:28 > 0:56:30Is made perfect sense to me but it probably wouldn't to you,
0:56:30 > 0:56:33so that's a fair comment.
0:56:33 > 0:56:36On a personal note, I really do... I love your sense of fun
0:56:36 > 0:56:39and your enthusiasm and your passion.
0:56:39 > 0:56:43And I've got your letter here, to confirm your appointment.
0:56:43 > 0:56:45Oh, lovely, thank you very much.
0:56:45 > 0:56:48- I've also got you some work the next year, a diary for 2012.- Yay!
0:56:48 > 0:56:52- Well done, Heather. I'm pleased. - Thank you very much, thank you.
0:56:57 > 0:57:00Great, got it, so I'm really chuffed. Really happy.
0:57:00 > 0:57:02Really, really happy.
0:57:02 > 0:57:05It just means I can just like forget about that now
0:57:05 > 0:57:07and get on with my job.
0:57:07 > 0:57:10I've got to say, I'd have been absolutely gutted
0:57:10 > 0:57:13if I hadn't have carried on so, no, I'm really happy.
0:57:19 > 0:57:21Next week on Chatsworth...
0:57:21 > 0:57:24Conflict blossoms at the flower festival.
0:57:24 > 0:57:26This is a rather amazing gallery.
0:57:26 > 0:57:29I've got to work on their home, fundamentally, so I don't want
0:57:29 > 0:57:31to do anything that's going to offend or upset them.
0:57:31 > 0:57:34Just be careful what you're obscuring.
0:57:36 > 0:57:37For the Duchess,
0:57:37 > 0:57:40the highlight of her social calendar
0:57:40 > 0:57:42turns into a bumpy ride...
0:57:42 > 0:57:44Hold tight, everybody!
0:57:44 > 0:57:49..as she struggles to get the Chatsworth International horse trials under starter's orders.
0:57:49 > 0:57:53I'm feeling sick at this very moment, very sick.
0:57:53 > 0:57:56Pressure!
0:57:56 > 0:58:00And some serious problems need ironing out.
0:58:00 > 0:58:04- Oh, Janet.- You know they always say, a bad workman always blames his tools?
0:58:04 > 0:58:08- What's wrong with your iron, Jane? - My steam button has got stuck.
0:58:08 > 0:58:09THEY LAUGH
0:58:27 > 0:58:29Subtitles by Red Bee Media Ltd