0:00:05 > 0:00:06They crisscross Scotland,
0:00:06 > 0:00:09cleaning in places where others fear to tread.
0:00:09 > 0:00:12That man had been lying there for two months.
0:00:12 > 0:00:16An all-girl biohazard team, led by Marie Fagan.
0:00:16 > 0:00:19That's my beer goggles for the Christmas night out.
0:00:19 > 0:00:22And her best friend, Lesley.
0:00:22 > 0:00:24I always get the worst jobs because I'm so good.
0:00:24 > 0:00:28Dressed to kill the most dangerous of germs.
0:00:28 > 0:00:31The pee was actually just dripping right out of the mattress.
0:00:31 > 0:00:33This is no ordinary job.
0:00:33 > 0:00:35You get brain, you get skull,
0:00:35 > 0:00:39a lot of people don't think with a shotgun, you've got the hair...
0:00:39 > 0:00:42Running your own business isn't easy.
0:00:42 > 0:00:44Same shit.
0:00:44 > 0:00:46No paid. Went to the bank today, hunners of money to pay out.
0:00:46 > 0:00:49Getting fed up with it.
0:00:49 > 0:00:52Daughter Rhiannon is the apprentice.
0:00:52 > 0:00:56Can she swap spray tans for scrubbing body fluids?
0:00:56 > 0:00:58That's all shit, all shit.
0:00:58 > 0:00:59That's all sewage.
0:00:59 > 0:01:01Oh!
0:01:01 > 0:01:04Meet Scotland's grime scene queens.
0:01:20 > 0:01:25Moodiesburn, a residential suburb on the outskirts of Glasgow.
0:01:25 > 0:01:27Home to Marie Fagan and her young family.
0:01:27 > 0:01:29PHONE RINGS
0:01:29 > 0:01:31Hello, how are you doing?
0:01:31 > 0:01:33Yeah...
0:01:33 > 0:01:36Marie runs a family cleaning business that does
0:01:36 > 0:01:39everything from offices to building sites.
0:01:39 > 0:01:43It was set up by her late father, Johnny.
0:01:43 > 0:01:45Freddie Starr lookalike.
0:01:45 > 0:01:48I still miss him.
0:01:48 > 0:01:52After watching crime scene programmes on TV,
0:01:52 > 0:01:55Marie saw a way to expand the business.
0:01:55 > 0:02:03We used to watch CSI as a family and I would be sitting like...
0:02:03 > 0:02:06"Oh...dad, there must be somebody that does this!"
0:02:06 > 0:02:08And he was like, "No, no, no, no."
0:02:08 > 0:02:12The recession hit with the normal cleaning company that we had
0:02:12 > 0:02:15and I decided then I was going to take it forward
0:02:15 > 0:02:17and that's what I've done.
0:02:17 > 0:02:20We went and done all the training and stuff, like that,
0:02:20 > 0:02:22and we went from there, basically.
0:02:22 > 0:02:24PHONE RINGS
0:02:24 > 0:02:28Marie is also qualified to tackle biohazards.
0:02:28 > 0:02:31These are jobs that deal with everything from death scenes
0:02:31 > 0:02:34to drug dens full of hypodermic needles.
0:02:34 > 0:02:37We have to go to a mosque in Edinburgh.
0:02:37 > 0:02:40Actually, I think it's builders that's in it at the minute.
0:02:40 > 0:02:43It's getting a refurb, I believe.
0:02:43 > 0:02:46Erm, there's been a sewage problem.
0:02:46 > 0:02:48So...
0:02:48 > 0:02:51We need to go and do a quote for cleaning up the sewage spill.
0:02:51 > 0:02:53Mum...
0:02:53 > 0:02:57Her eldest daughter, Rhiannon, works in the company
0:02:57 > 0:03:00but she doesn't share her mum's passion for the job
0:03:00 > 0:03:05and sticks to the general cleaning, albeit reluctantly.
0:03:05 > 0:03:07Don't copy!
0:03:07 > 0:03:09Piss off, you.
0:03:09 > 0:03:10We fight like cat and dog,
0:03:10 > 0:03:13she drives me insane because she doesn't listen.
0:03:13 > 0:03:15Why do you do this to me?
0:03:15 > 0:03:18And I'm... Argh!
0:03:18 > 0:03:20She is going to get a fucking slap, I'm telling you.
0:03:20 > 0:03:23But we do get on really well and she does enjoy it.
0:03:23 > 0:03:26This is just pure cruelty to children, do you know that?
0:03:26 > 0:03:28See if I was 15, I would report her.
0:03:28 > 0:03:32She wants to be a singer, she wants to be a beauty therapist.
0:03:32 > 0:03:33SHE LAUGHS
0:03:33 > 0:03:35Is this just pick on Rhiannon day today?
0:03:35 > 0:03:37I'm telling my fucking gran on you.
0:03:37 > 0:03:39I'll get there first!
0:03:39 > 0:03:42Despite the bickering, they are best friends.
0:03:42 > 0:03:46So you and your mum were pregnant at the same time?
0:03:46 > 0:03:51Yeah, I found out I was pregnant and then about two months later
0:03:51 > 0:03:54my mum found out she was pregnant, as well.
0:03:54 > 0:03:57It was a bit weird to start with but it was quite funny
0:03:57 > 0:04:02because we could use each other for excuses to go out and eat junk food.
0:04:02 > 0:04:05I had Aaron first and then six weeks later my mum had Kayden.
0:04:05 > 0:04:08I was at T In The Park and she went into labour
0:04:08 > 0:04:11and I had to leave David Guetta to come down.
0:04:16 > 0:04:20Marie also works with her old school friend, Lesley.
0:04:20 > 0:04:22THEY SING ALONG TO RADIO
0:04:22 > 0:04:25# I've been through the desert with a horse with no name... #
0:04:25 > 0:04:27SHE LAUGHS
0:04:27 > 0:04:29Lesley is my manager.
0:04:29 > 0:04:32We speak to each other daily, it's horrible if we don't speak in a day.
0:04:32 > 0:04:35We get on fantastic.
0:04:37 > 0:04:39Today they're off to clean for a woman
0:04:39 > 0:04:42with chronic disorganisation issues
0:04:42 > 0:04:44and attention deficit disorder.
0:04:44 > 0:04:46She hasn't been able to clean her flat for years.
0:04:50 > 0:04:55I like to start in the kitchen and then...
0:04:55 > 0:04:58It's good for the clients to get their kitchen back.
0:05:00 > 0:05:05It's a condition that they've got and the first thing I think of is,
0:05:05 > 0:05:09"God, I need to help them. I need to get this place clear for them
0:05:09 > 0:05:12"and give them some kind of quality life back again."
0:05:12 > 0:05:15Marie and Lesley have been brought to the job by Linda,
0:05:15 > 0:05:18the client's therapist.
0:05:18 > 0:05:20I've got one more drawer to do
0:05:20 > 0:05:24and then just really clean the floor and stuff.
0:05:24 > 0:05:28It's really stressful living in a chaotic environment,
0:05:28 > 0:05:32although one of the kind of results of ADHD is often that people
0:05:32 > 0:05:35live in quite chaotic homes.
0:05:37 > 0:05:40I do hear people, you know, fairly regularly saying,
0:05:40 > 0:05:43"Oh, they're just dirty, lazy, smelly people."
0:05:43 > 0:05:45They're absolutely not.
0:05:45 > 0:05:48You know, they've got some real challenges in life
0:05:48 > 0:05:51and it really is about choosing to see the person
0:05:51 > 0:05:54and not the stuff, because stuff around is irrelevant.
0:05:54 > 0:05:56It's just stuff.
0:05:56 > 0:06:00This one is lovely and clean, it is.
0:06:00 > 0:06:04Sometimes it comes over the lid and it's meeting you at the door.
0:06:04 > 0:06:07What, the sewage? So to come to this one,
0:06:07 > 0:06:10it really is like a wee light relief, so it is.
0:06:10 > 0:06:13Here we go, another one to go.
0:06:13 > 0:06:17Where we off to? We're going off to the recycling centre.
0:06:17 > 0:06:20I used to be really OCD.
0:06:20 > 0:06:23I was ready, really bad, so I was.
0:06:23 > 0:06:27My house is suffering for this because this gets 100%
0:06:27 > 0:06:29and I get home at night and I'm like,
0:06:29 > 0:06:32"Oh, no!" It's a hit and miss.
0:06:34 > 0:06:3749 bags of rubbish later
0:06:37 > 0:06:40and Marie and Lesley are starting to make a difference.
0:06:40 > 0:06:44Normally what would happen is that organisations would come in
0:06:44 > 0:06:47and they would just shovel everything up,
0:06:47 > 0:06:48put it in a skip, and off it goes.
0:06:48 > 0:06:53Whereas, Marie will take time and effort
0:06:53 > 0:06:56and she will go through the person's belongings
0:06:56 > 0:06:58as much as she possibly can
0:06:58 > 0:07:01to try and save as much as she can and, you know,
0:07:01 > 0:07:04respecting that that's someone's life
0:07:04 > 0:07:08that she's mopping up, really.
0:07:10 > 0:07:12Kitchen...
0:07:12 > 0:07:13Just about there.
0:07:15 > 0:07:17I'm getting things all organised.
0:07:17 > 0:07:19It smells nicer.
0:07:22 > 0:07:24A big difference in here.
0:07:24 > 0:07:26Onwards and upwards.
0:07:28 > 0:07:31I feel better when I do wee jobs.
0:07:31 > 0:07:33See, like, coming home today,
0:07:33 > 0:07:35and I know that lady can go in and make her dinner,
0:07:35 > 0:07:37or they've got a wee path somewhere,
0:07:37 > 0:07:40I love that, I really, really love that.
0:07:40 > 0:07:43I can't help the world but if I can help a wee somebody,
0:07:43 > 0:07:46I do come home feeling better, I must admit.
0:07:51 > 0:07:52Amy?
0:07:52 > 0:07:54Do you want tea with your dinner?
0:07:54 > 0:07:57Rhiannon lives just up the road from her mum
0:07:57 > 0:07:59with her grandmother, Amy,
0:07:59 > 0:08:01who is in remission from mouth cancer.
0:08:01 > 0:08:05My gran's getting baked potato with cheese and beans
0:08:05 > 0:08:10but I have to blend the beans because she can't eat them,
0:08:10 > 0:08:12they stick in her throat.
0:08:12 > 0:08:16I've lived in this house for about 15 years
0:08:16 > 0:08:18and I was a grandad's girl and a granny's girl.
0:08:18 > 0:08:22When my grandad died, I just automatically stayed here.
0:08:23 > 0:08:25She was in hospital again.
0:08:25 > 0:08:27Again.
0:08:29 > 0:08:32She's got more lives than a cat, that wee woman.
0:08:33 > 0:08:36So she has.
0:08:36 > 0:08:39I'm just making sure that none of this skin's hanging off
0:08:39 > 0:08:41because, if it is, she chokes.
0:08:41 > 0:08:43She moans.
0:08:43 > 0:08:46My poor wee Amy.
0:08:48 > 0:08:52This is my gran's version of cheese and bean potatoes.
0:08:52 > 0:08:55It's a shame, isn't it?
0:08:55 > 0:08:58I think that's going to be a bit much for you.
0:08:59 > 0:09:01This is actually quite nice.
0:09:01 > 0:09:04I don't think you'll need salad cream.
0:09:07 > 0:09:08What?
0:09:08 > 0:09:13Oh, that's rotten! Don't say that! SHE LAUGHS
0:09:13 > 0:09:16Oh!
0:09:19 > 0:09:23As well as caring for her gran, she has a young son, Aaron.
0:09:25 > 0:09:27Bye, Gran. Bye-bye.
0:09:27 > 0:09:29Did you like it? Lovely.
0:09:33 > 0:09:38Throughout the week, Rhiannon cleans offices all over Glasgow.
0:09:40 > 0:09:42I just didn't like school at all.
0:09:42 > 0:09:44I went and done child care.
0:09:46 > 0:09:50When I got paid off from there, I didn't have a job, and I had Aaron,
0:09:50 > 0:09:53so I needed something quick and something that I could start.
0:09:53 > 0:09:56The next day I started with my mum.
0:09:59 > 0:10:03Sometimes she sings, it all depends what kind of mood she's in.
0:10:03 > 0:10:05Sometimes she's in a bad mood.
0:10:05 > 0:10:07Sometimes she's hungover, that's worse.
0:10:07 > 0:10:10Oh, that's worse.
0:10:10 > 0:10:13RHIANNON GIGGLES
0:10:13 > 0:10:16I just feel as if it's not for me, if you know what I mean.
0:10:16 > 0:10:19I have to do it. But the good thing is, like, the people you work with
0:10:19 > 0:10:22are quite fun, and they keep you going, so it's not too bad.
0:10:22 > 0:10:26I wouldn't want to be doing it for the rest of my life, to be honest.
0:10:32 > 0:10:35Marie relies on construction clear-up jobs
0:10:35 > 0:10:37to keep her small company running,
0:10:37 > 0:10:40but being the boss isn't easy.
0:10:41 > 0:10:44Running your business can be really hard.
0:10:44 > 0:10:47Trying to get payments in and stuff.
0:10:47 > 0:10:50Jobs run on longer
0:10:50 > 0:10:52and it's a 30-day payment term
0:10:52 > 0:10:56which sometimes can turn into 60 days or 90 days
0:10:56 > 0:11:00and the whole time you've still got to find the wages, the fuel -
0:11:00 > 0:11:03all your running costs.
0:11:04 > 0:11:06Is not just an easy job the girls do,
0:11:06 > 0:11:08especially in the construction, it's hard going.
0:11:08 > 0:11:11It's hard work and you don't want girls working solid,
0:11:11 > 0:11:16early starts, late finishes and at the end of the month saying,
0:11:16 > 0:11:19"I'm sorry, I've not been paid, I've not got your wages."
0:11:19 > 0:11:22That's really difficult, that.
0:11:22 > 0:11:24Then the week before payday,
0:11:24 > 0:11:27you don't sleep, because you're worrying.
0:11:27 > 0:11:31People have told you, "Yeah, it'll be in your account, you'll have it."
0:11:31 > 0:11:34And it doesn't go in.
0:11:34 > 0:11:36You worry, it's a constant worry.
0:11:40 > 0:11:44If Marie could land a regular contract for biohazard work,
0:11:44 > 0:11:47it could bring more stability to her company.
0:11:47 > 0:11:50But she would need Rhiannon to step up to the mark.
0:11:50 > 0:11:53Inside there, there was literally hundreds of needles.
0:11:53 > 0:11:56You can see here the urine had went through the carpet
0:11:56 > 0:11:58into the floorboards.
0:11:58 > 0:12:00They had to treat all the floorboards and stuff.
0:12:00 > 0:12:02That was the sink.
0:12:02 > 0:12:04As soon as the bathroom was full,
0:12:04 > 0:12:07she started buying these bins and using these bins.
0:12:07 > 0:12:09As soon as she was filling her bin,
0:12:09 > 0:12:11she was buying another bin and using that.
0:12:11 > 0:12:14That's all used toilet roll.
0:12:14 > 0:12:16That's all shit, all shit.
0:12:16 > 0:12:21Right this one was undiscovered 21 days.
0:12:21 > 0:12:22Drug addict.
0:12:22 > 0:12:25That should never have been there.
0:12:25 > 0:12:28That was the drawers that he was lying over
0:12:28 > 0:12:32but when I moved the drawers, that's basically the guy's scalp.
0:12:32 > 0:12:35It should have went with the undertaker.
0:12:35 > 0:12:39That sofa had to be totally cut up - biohazard.
0:12:40 > 0:12:43That's all the maggot carcass here.
0:12:43 > 0:12:46I'm not the type of person who can just go into an office 9-5.
0:12:46 > 0:12:48That would drive me insane.
0:12:48 > 0:12:50I couldn't go and sit at the same desk every day,
0:12:50 > 0:12:53type the same stuff, speak to the same people.
0:12:53 > 0:12:57Every single day in this job is completely different.
0:12:57 > 0:13:00I know she'll talk me into it, I know she'll make me do it
0:13:00 > 0:13:02but I wouldn't choose to do it, no.
0:13:05 > 0:13:10While Rhiannon thinks about her future in the family business,
0:13:10 > 0:13:13Marie relies on Lesley to go to the most challenging jobs.
0:13:13 > 0:13:15MUSIC PLAYS ON RADIO
0:13:15 > 0:13:18# If I need somebody too... #
0:13:18 > 0:13:22'My mum and Lesley's mum were friends all through school,
0:13:22 > 0:13:26'and then they all just kind of grew up together, then Lesley
0:13:26 > 0:13:30'worked with my dad in his cleaning company, then came to work with me.'
0:13:30 > 0:13:33# Boy, I might need somebody... #
0:13:33 > 0:13:36Their long friendship helps them
0:13:36 > 0:13:39deal with some of the distressing jobs there are called out to.
0:13:42 > 0:13:46The body in the bath one was quite sad, because the lady's
0:13:46 > 0:13:50clothes that she had took off before stepping in the bath,
0:13:50 > 0:13:54they were in a wee pile just at the side of the bar, and her wee
0:13:54 > 0:13:58glass of rose and her wee name badge from work, and then all these pills.
0:13:58 > 0:14:02Came in and we figured out where they were last sitting,
0:14:02 > 0:14:05what they've done before it's happened. Mm-hm.
0:14:05 > 0:14:07She was a hoarder but she was a really clean hoarder,
0:14:07 > 0:14:11everything was wrapped so neatly,
0:14:11 > 0:14:15in face cloths and tissue and all boxed,
0:14:15 > 0:14:18and there must have been 100 boxes.
0:14:18 > 0:14:20You could piece her whole life together,
0:14:20 > 0:14:24just by going in the boxes, and you could tell she had only, like...
0:14:24 > 0:14:27not went bad, but she hadn't been like that all her life,
0:14:27 > 0:14:29but only maybe a year or two.
0:14:29 > 0:14:31We really felt for her, didn't we? Yeah.
0:14:31 > 0:14:33It's somebody's son or somebody's daughter,
0:14:33 > 0:14:37that's how I think of it, it could be my son or my daughter, I'd hate
0:14:37 > 0:14:41to think they were left themselves, so that's how we think of it.
0:14:41 > 0:14:42With respect.
0:14:47 > 0:14:50Biohazard cleaning means working with dangerous fluids
0:14:50 > 0:14:54from dead bodies or contaminated needles.
0:14:54 > 0:14:57Marie needs to stock up with protective clothes
0:14:57 > 0:15:00and specialist chemicals.
0:15:01 > 0:15:04Gloves. Yeah. Suits. Yeah.
0:15:04 > 0:15:06Blue roll. Yeah. Deodoriser. Yeah.
0:15:06 > 0:15:09Oh! A box of bags.
0:15:09 > 0:15:11OK. The strong ones.
0:15:11 > 0:15:14Paul, gonnae get us a box of the heavy binbags,
0:15:14 > 0:15:19a pack of blue roll and a five-litre of odour neutraliser?
0:15:19 > 0:15:22'Financially, it can be really, really hard. Really hard.
0:15:22 > 0:15:25'Because you've got staff to pay, equipment to buy,
0:15:25 > 0:15:30'you've got fuel, needle gloves are ?300 a pair,'
0:15:30 > 0:15:32we've got to have the boots with the metal plate in them,
0:15:32 > 0:15:35we've got to, you know, you've got to have the full kit.
0:15:35 > 0:15:38There we go.
0:15:38 > 0:15:41'I'm not one of these girls that'll sit on the internet'
0:15:41 > 0:15:43and look up shoes and bags.
0:15:43 > 0:15:47I look up blood stuff and, what can I get to clean that?
0:15:47 > 0:15:51Oh, God, that would be good! And how much are their mattress bags?
0:15:51 > 0:15:55How much are their mattress bags? You know, that's me!
0:15:55 > 0:15:56There we go.
0:15:56 > 0:15:59Going home, are you? Aye.
0:15:59 > 0:16:01'You'd have to have the personality like Marie to do it,
0:16:01 > 0:16:04'because I think it's quite a sad job as well,
0:16:04 > 0:16:06'and I think they do well'
0:16:06 > 0:16:13in keeping the dignity of, you know, the folk that they're dealing with.
0:16:15 > 0:16:20Today, the girls have been called to deal with a suicide outside Glasgow.
0:16:20 > 0:16:24Even though the remains have been taken away, it is up to Marie
0:16:24 > 0:16:27and Lesley to clear up the body fluids.
0:16:29 > 0:16:32People think that the police automatically send
0:16:32 > 0:16:33a company in, which they don't.
0:16:33 > 0:16:38They're told, right, your uncle, your father, your mother,
0:16:38 > 0:16:41whoever, has been here, they've been found,
0:16:41 > 0:16:43they've been there for such-and-such a time,
0:16:43 > 0:16:47so, we'll keep your keys, give you them back in two weeks, um, and
0:16:47 > 0:16:51you'll need to get it cleaned up, but probably best you don't go in.
0:16:51 > 0:16:56You know, so, you know, it adds to the people's trauma,
0:16:56 > 0:17:00it really does, and it comes across and it's just horrible.
0:17:07 > 0:17:10'You've seen his last minutes and then you've seen where he lay,
0:17:10 > 0:17:11'the family don't see it
0:17:11 > 0:17:15'and you don't want them to see that, so, it's good knowing'
0:17:15 > 0:17:17that's all gone,
0:17:17 > 0:17:19so they don't need to see that, so I feel better.
0:17:21 > 0:17:22He's lain...
0:17:24 > 0:17:26..a wee bit of time, but not too long.
0:17:26 > 0:17:30There's no carcass of maggots or anything.
0:17:30 > 0:17:33It's all just body fluids.
0:17:38 > 0:17:41In the bag, then it gets took straight to the yard,
0:17:41 > 0:17:45then it gets picked up for incineration.
0:17:45 > 0:17:48We just need to check...
0:17:48 > 0:17:51So, we'll need to take that away.
0:17:51 > 0:17:54He's definitely been here for a few days.
0:17:54 > 0:17:59But there's no, um, maggot carcass or anything like that around.
0:17:59 > 0:18:03Which tells me that he's not been here too long.
0:18:03 > 0:18:04He's just...
0:18:06 > 0:18:08..started to decompose.
0:18:16 > 0:18:18It does protect the family from seeing the blood and all that,
0:18:18 > 0:18:20but I think the biohazard sign
0:18:20 > 0:18:23kind of brings it home to them a bit more, as well.
0:18:33 > 0:18:36A lot of the time as well, we've done it and we've not been paid.
0:18:36 > 0:18:38Because the families just don't have it.
0:18:38 > 0:18:41And I'm left with the cost of incinerations and stuff like that.
0:18:49 > 0:18:53It's sad, end of the line, end of the story.
0:18:53 > 0:18:55Move on to the next job.
0:18:55 > 0:18:57As sad as it seems.
0:18:57 > 0:18:59But that's just the reality of it.
0:19:03 > 0:19:07The sadness of many of the jobs stays with them.
0:19:09 > 0:19:12You do take it home and you do get upset.
0:19:12 > 0:19:17Sometimes, I feel like, when I get home, they are there with me.
0:19:19 > 0:19:21We find, in maybe two or three days,
0:19:21 > 0:19:25me and Lesley will discuss it again, she'll think of something,
0:19:25 > 0:19:29just in her own wee thoughts, and she'll ask me and I'll do
0:19:29 > 0:19:33the same, and then we'll just kind of clarify with one another.
0:19:36 > 0:19:39I think we tend to do that quite a bit, don't we?
0:19:39 > 0:19:43I like to light a wee candle, just for the dead person,
0:19:43 > 0:19:46just for a wee bit of respect, to show them
0:19:46 > 0:19:48that even though we are touching all their belongings
0:19:48 > 0:19:54and we are strangers, that we do respect them, that's just my wee...
0:19:54 > 0:19:56I connect it with that, if I light a candle,
0:19:56 > 0:19:58I feel like, right, you know, I'm not touching what
0:19:58 > 0:20:01I shouldn't be, I'm here to do a job and that's it.
0:20:04 > 0:20:06And nobody cares about their neighbour,
0:20:06 > 0:20:10nobody's interested, there's no community spirit now.
0:20:10 > 0:20:12Your neighbour can lie six weeks and you don't know.
0:20:12 > 0:20:15See if you see somebody's curtains being closed for a wee while,
0:20:15 > 0:20:18could you not maybe see if they are all right?
0:20:18 > 0:20:19But nobody cares now.
0:20:27 > 0:20:30Although Rhiannon works with her mum,
0:20:30 > 0:20:34she likes to have as many days off as possible.
0:20:34 > 0:20:36I'm off, for a change!
0:20:36 > 0:20:39When he's going to work. SHE CHUCKLES
0:20:41 > 0:20:42I can't believe my luck.
0:20:42 > 0:20:45I have another party to go to.
0:20:45 > 0:20:47Well, christening.
0:20:47 > 0:20:49Hello? 'Morning!'
0:20:49 > 0:20:52Aye, I'll fucking "morning" you!
0:20:52 > 0:20:54Seven o'clock this morning, you left here!
0:20:54 > 0:20:56Well, that's your fault.
0:20:56 > 0:20:59You turned up at the back of two o'clock this morning,
0:20:59 > 0:21:01do you think this is a dosshouse?
0:21:02 > 0:21:04SHE LAUGHS
0:21:04 > 0:21:06Then you nearly fell down my stairs.
0:21:06 > 0:21:09How can I make you breakfast and you do my eyebrows?
0:21:09 > 0:21:10Are you having a laugh?
0:21:10 > 0:21:13You'll end up drawing me a full face of eyebrows!
0:21:13 > 0:21:18It's not funny, this is serious! I need to go.
0:21:18 > 0:21:19I'll see you later.
0:21:19 > 0:21:20'Love you.'
0:21:20 > 0:21:22Love you.
0:21:22 > 0:21:23'Missing you already!'
0:21:23 > 0:21:25LAUGHING: Bye!
0:21:25 > 0:21:26'Bye.'
0:21:26 > 0:21:28Say, "Aah!"
0:21:36 > 0:21:39Marie and her team have been booked to clean up after the annual
0:21:39 > 0:21:41Gay Pride festival in Glasgow.
0:21:44 > 0:21:48# ..to get you into my world
0:21:48 > 0:21:51# And hold you within
0:21:51 > 0:21:56# It's a right I defend
0:21:56 > 0:22:00# Over and over again... #
0:22:02 > 0:22:06MUSIC ON RADIO CHANGES
0:22:13 > 0:22:15DISCO MUSIC PLAYS
0:22:15 > 0:22:21Despite the weather, huge crowds have turned up to celebrate.
0:22:21 > 0:22:23# Enough is enough is enough
0:22:23 > 0:22:26# I can't go on I can't go on no more, no... #
0:22:26 > 0:22:31But Marie has only brought a small team with her, Lesley and Mary.
0:22:31 > 0:22:33By the time they arrive, there is already
0:22:33 > 0:22:37a much bigger mess to clean up than they'd expected.
0:22:38 > 0:22:42Yet again, Lesley has been sent to sort the loos.
0:22:44 > 0:22:46This is the highlight of the job!
0:22:53 > 0:22:55Not too bad, there you go. Oh, sorry.
0:22:55 > 0:22:57I really enjoy it.
0:22:57 > 0:23:00People ask me why I'm cleaning out dirty toilets,
0:23:00 > 0:23:02but it's a nice wee atmosphere, enjoy the day out.
0:23:02 > 0:23:04If it's not raining!
0:23:06 > 0:23:09Struggling to keep on top of it all,
0:23:09 > 0:23:11Marie has had to call in some extra help.
0:23:14 > 0:23:18She's even had to call Rhiannon on her day off.
0:23:19 > 0:23:21Just head in, love, OK?
0:23:21 > 0:23:25When? Well, when are you leaving, Rhiannon? So I can tell Catriona.
0:23:25 > 0:23:28The now, the now. OK, love, see you soon.
0:23:31 > 0:23:33# Why waste your time?
0:23:33 > 0:23:37# You know you're gonna be mine
0:23:37 > 0:23:38# You know you're gonna be mine... #
0:23:38 > 0:23:41Half an hour later, Rhiannon comes to the rescue.
0:23:41 > 0:23:44You need to go round all the bar areas. Right, OK.
0:23:44 > 0:23:47The skips are up at the right-hand side of the stage.
0:23:47 > 0:23:49I'll take you to the cabin the now
0:23:49 > 0:23:53and get you a vest on and get you some bin bags and a picker.
0:23:53 > 0:23:55OK. All right?
0:23:58 > 0:24:02This is the happy side of cleaning. Oh, thank you!
0:24:02 > 0:24:03Nothing like a clean city!
0:24:06 > 0:24:09I don't know, it must be my perfume, maybe, what do you think?
0:24:09 > 0:24:12Maybe it's this wee plait in my hair or something.
0:24:13 > 0:24:16CHEERING AND APPLAUSE
0:24:24 > 0:24:27Seeing Rhiannon's growing commitment to the company,
0:24:27 > 0:24:32Marie has decided to get her stuck into the dirtier jobs.
0:24:34 > 0:24:38We're going to a sewage job in Edinburgh, it's a retail unit,
0:24:38 > 0:24:41there's obviously been a leak through the pipes, we've got
0:24:41 > 0:24:44to sanitise the place for the plumber to come to replace
0:24:44 > 0:24:47all the pipework, and then once the plumber's finished,
0:24:47 > 0:24:52we go back, pick up the pipework and dispose of it, biohazard.
0:24:52 > 0:24:55And this is her first day on a sewage job,
0:24:55 > 0:24:59so, should be quite interesting to see how she is.
0:24:59 > 0:25:02I'll probably leave her to do quite a bit, aye.
0:25:02 > 0:25:04INTERVIEWER: Just to see if she can handle it.
0:25:04 > 0:25:07Aye. In-house training!
0:25:28 > 0:25:30Medium suit.
0:25:30 > 0:25:33Used to be an extra large!
0:25:34 > 0:25:36RHIANNON CHUCKLES
0:25:36 > 0:25:39She's never really been interested, but the last kind of six to eight
0:25:39 > 0:25:42months, she's taken a wee bit more interest in it.
0:25:43 > 0:25:48I need to try and get her to a death scene or whatever,
0:25:48 > 0:25:49just to see how her stomach is.
0:25:49 > 0:25:55If I don't think she can stomach it,
0:25:57 > 0:26:00..the offices and the cabins.
0:26:00 > 0:26:01She's doing good.
0:26:04 > 0:26:06In fact, give me some white roll and we'll clean this pipe,
0:26:06 > 0:26:08so I don't get covered.
0:26:08 > 0:26:12There's been some kind of problem with the sewage pipe,
0:26:12 > 0:26:16running down the main toilet blocks, probably.
0:26:16 > 0:26:17It's squirted out.
0:26:19 > 0:26:22TOGETHER: # At last
0:26:26 > 0:26:30# My love is coming home... #
0:26:32 > 0:26:34Get your back into it, Rhiannon, come on!
0:26:36 > 0:26:40# My lonely days are over
0:26:42 > 0:26:46# And life is like a song
0:26:49 > 0:26:53# Oh, yeah, yeah
0:26:53 > 0:26:54# At last... #
0:26:56 > 0:26:59At the end of a dirty day's work,
0:26:59 > 0:27:02all that's left for Marie to do is to scrub herself.
0:27:02 > 0:27:04This is my routine when I get back,
0:27:04 > 0:27:09got to strip off and go straight to the shower.
0:27:09 > 0:27:14The kids know not to come near me, I just say, "Don't cuddle me."
0:27:15 > 0:27:18Two capfuls of the sanitiser...
0:27:18 > 0:27:21And a wee extra, as a precaution...
0:27:26 > 0:27:28You can normally smell it.
0:27:28 > 0:27:33It clings to your clothes and your hair, and some jobs,
0:27:33 > 0:27:35I've done it three or four times
0:27:35 > 0:27:38and I can still say, "Can you smell that? Can you smell that?"
0:27:43 > 0:27:45# I've been waiting all night for you to tell me... #
0:27:45 > 0:27:48Rhiannon has a slightly different way of relaxing.
0:27:48 > 0:27:52# I've been waiting all night for you to, oh-oh... #
0:27:52 > 0:27:55No kids, no Gran, no crime scenes,
0:27:55 > 0:27:58no building sites!
0:27:58 > 0:28:02# I've been waiting all night for you to tell me
0:28:02 > 0:28:04# Tell me that you need me
0:28:04 > 0:28:08# Tell me that you want me
0:28:08 > 0:28:10# Tell me that you need me
0:28:10 > 0:28:13# Tell me that you want me
0:28:13 > 0:28:15# Tell me that you need me
0:28:15 > 0:28:19# Tell me that you want me
0:28:19 > 0:28:22# Tell me that you need me
0:28:22 > 0:28:24# Tell me that you want me
0:28:24 > 0:28:27# Tell me that you need me
0:28:27 > 0:28:29# Tell me that you want me
0:28:34 > 0:28:39# Ooh, ooh, ooh, yeah... #
0:28:43 > 0:28:46After all the fun, Rhiannon is paying the price.
0:28:46 > 0:28:51One morning, I came in, I came in at nine o'clock from the night before
0:28:51 > 0:28:55and she says, "Oh, you're up nice and early the day, hen!"
0:28:55 > 0:28:59I was that drunk last night, then I got all comfy in bed,
0:28:59 > 0:29:00then I needed the toilet,
0:29:00 > 0:29:04I thought I could have just took my gran's commode up with me!
0:29:05 > 0:29:07Oh, that's sick, isn't it?
0:29:10 > 0:29:13I shouldn't really be eating chips, but who cares?
0:29:17 > 0:29:20I'd be lost without her.
0:29:21 > 0:29:23And skint, an' all!
0:29:23 > 0:29:25I don't like it.
0:29:25 > 0:29:28Heh-heh. Oh, she throws me out every week!
0:29:28 > 0:29:29She if she's fell out with me,
0:29:29 > 0:29:31then she likes one of my pictures on Facebook,
0:29:31 > 0:29:33I think, oh, she must be my pal again!
0:29:35 > 0:29:39There's my friend messaging me, saying, am I hungover today?
0:29:39 > 0:29:41Yes, I am.
0:29:41 > 0:29:44Are you night shift today?
0:29:44 > 0:29:46I've got my offices to go and clean, haven't I?
0:29:46 > 0:29:47Oh, are you off?
0:29:47 > 0:29:50I know, I forgot to do them yesterday.
0:29:56 > 0:29:58Marie is heading back to a job
0:29:58 > 0:30:00that's been on her books for two years.
0:30:00 > 0:30:03MUSIC PLAYING ON RADIO
0:30:03 > 0:30:06# The rhythm of the night
0:30:06 > 0:30:09# This is the rhythm of my life
0:30:09 > 0:30:12# My life, oh, yeah
0:30:12 > 0:30:15# The rhythm of my life... #
0:30:15 > 0:30:20The anxious client has changed his mind every time she's turned up.
0:30:21 > 0:30:23Today, she is hoping he'll let them in.
0:30:23 > 0:30:27I was actually going to text you at about 10:30 last night,
0:30:27 > 0:30:29then I thought, if he has fell asleep,
0:30:29 > 0:30:31then I do wake him up, then he's up all night...
0:30:31 > 0:30:33stressing...
0:30:33 > 0:30:37but that's totally normal.
0:30:37 > 0:30:40Well, this is certainly the longest screw I've had!
0:30:40 > 0:30:44THEY LAUGH RAUCOUSLY
0:30:51 > 0:30:53Aye, it needs to go round that way, doesn't it?
0:30:55 > 0:31:02Marie has brought Mary along to help.
0:31:02 > 0:31:06saying, "Ah, they should have done that, they should have done that...
0:31:06 > 0:31:07"Women!"
0:31:11 > 0:31:13I think, probably, you're best getting this room done
0:31:13 > 0:31:16and staying in here. Mm-hm.
0:31:16 > 0:31:17Because it's fresher.
0:31:19 > 0:31:23They've made a really good start, but have yet to tackle the kitchen.
0:31:27 > 0:31:29Where did you want to...
0:31:29 > 0:31:32Just start at the beginning make a fucking plan.
0:31:36 > 0:31:39I says, I take it the Chinese round here's good?
0:31:39 > 0:31:40Very!
0:31:48 > 0:31:50Can you feel a difference already?
0:31:50 > 0:31:54I honestly can. A huge weight coming off... Aye. ..my shoulders.
0:31:57 > 0:31:59This'll come up lovely.
0:32:03 > 0:32:07# Don't you wish your muscles were good like mine?
0:32:07 > 0:32:09# Don'tcha?
0:32:09 > 0:32:10# Don'tcha? #
0:32:10 > 0:32:13Bet you wish you could shovel like me! Aye!
0:32:13 > 0:32:17# Don't you wish you could shovel like me?
0:32:17 > 0:32:18# Don'tcha? #
0:32:29 > 0:32:32"To Marie, Lesley and Mary, all the best, Paul.
0:32:32 > 0:32:35"You've changed my life, thank you so much."
0:32:35 > 0:32:36Aww, Paul!
0:32:36 > 0:32:39It's just the start, we'll be back!
0:32:41 > 0:32:42Get aff me!
0:32:46 > 0:32:48Rhiannon is on her way to clean her offices,
0:32:48 > 0:32:54but first has to drop her granny and her best friend into town.
0:32:55 > 0:32:59It's her turn to warn Granny to behave herself.
0:32:59 > 0:33:01No men the day, either!
0:33:01 > 0:33:05Oh, we always get them, don't we? Oh, aye.
0:33:05 > 0:33:07You fuckin' better not!
0:33:07 > 0:33:09They follow us, don't they? Aye.
0:33:09 > 0:33:12Nobody needs a man. Not a soul.
0:33:12 > 0:33:15What do you need a man for?
0:33:15 > 0:33:16Listen, don't you drink
0:33:16 > 0:33:18on an empty stomach, lady! You'll be grounded!
0:33:18 > 0:33:20Oh, aye, I might get an alcopop or something.
0:33:20 > 0:33:23A what? Alcopop. Like a Blue WKD or something?
0:33:23 > 0:33:26Aye. That'll give you heartburn, that!
0:33:27 > 0:33:29See the first time I had a drink, Amy,
0:33:29 > 0:33:31it was in your house, wasn't it? Sherry.
0:33:31 > 0:33:35And I must have been... Aye, that's right. ..19. No, we never got...
0:33:35 > 0:33:37See you! Have you got your mobile with you?
0:33:37 > 0:33:41Aye. Do you know how to work it? THEY LAUGH
0:33:47 > 0:33:51The monotony of cleaning the offices is getting to Rhiannon.
0:33:51 > 0:33:56She's starting to reconsider working in the family business.
0:33:56 > 0:33:58So, I went for an interview for another job,
0:33:58 > 0:34:01because I'm just sick of these offices.
0:34:01 > 0:34:03And then my mum's like,
0:34:03 > 0:34:06"Oh, please, just stay, I've got this and I've got that..."
0:34:08 > 0:34:11So, I'll be finished today for, like, 12 o'clock.
0:34:11 > 0:34:14So, then I need to wait now until 5:30 to go to the other offices,
0:34:14 > 0:34:16so I'm basically waiting about, doing nothing.
0:34:16 > 0:34:19Whereas I would rather just get it all done in the one day
0:34:19 > 0:34:21and that's it, then I could do whatever at night.
0:34:21 > 0:34:24Because it's Friday!
0:34:24 > 0:34:26Supposed to be at the boxing and I can't go
0:34:26 > 0:34:28because I've got these offices.
0:34:30 > 0:34:32Every week, you get a complaint.
0:34:34 > 0:34:37We got a complaint in last weekend, saying, um,
0:34:37 > 0:34:40was there any cleaners even in?
0:34:40 > 0:34:43And of course we were in, because the bins were emptied,
0:34:43 > 0:34:45the kitchen was done, the toilets were cleaned.
0:34:45 > 0:34:46What was wrong with them?
0:34:46 > 0:34:51Oh, I don't know. I really don't know.
0:34:51 > 0:34:54How long have I been saying that I don't want to work in this?
0:34:54 > 0:34:56And I'm still here.
0:34:56 > 0:34:58Do you know what I mean?
0:35:07 > 0:35:10You're not filming me cleaning the men's toilet, right?
0:35:16 > 0:35:21Marie and her team are in Edinburgh on a dangerous biohazard job.
0:35:22 > 0:35:26They've been booked by a construction firm to clear up
0:35:26 > 0:35:29an old building site that has been used as a drugs den.
0:35:29 > 0:35:32Before the workmen can begin on-site,
0:35:32 > 0:35:37the women must make it safe from dangerous discarded needles.
0:35:41 > 0:35:44That's my beer goggles for the Christmas night out!
0:35:44 > 0:35:47SHE CHUCKLES
0:35:49 > 0:35:51Well, they've got the caps on, so they are kind of safe.
0:35:51 > 0:35:55That doesn't mean to say there's not safe ones about.
0:35:55 > 0:35:57The needles can come off the syringe.
0:35:57 > 0:36:01So, you need to be watching for a needle as well as a syringe.
0:36:07 > 0:36:10At least they managed to bring in a bottle.
0:36:10 > 0:36:13Every site we go onto, we always get a bottle of pish, don't we?
0:36:17 > 0:36:21Oh, my God, I bet we'll find some used condoms!
0:36:26 > 0:36:30They get their own wee kits supplied to them, wee bags,
0:36:30 > 0:36:32and they've got their wee spoons in them
0:36:32 > 0:36:34and their needles in them and their wipes.
0:36:34 > 0:36:37There's not even a tear-off of a wipe in here,
0:36:37 > 0:36:40but again, still needs to be all done.
0:36:45 > 0:36:48Dressed in protective gear, the girls make a start.
0:36:50 > 0:36:53There's bits of tinfoil and stuff about here,
0:36:53 > 0:36:55so I don't want to take any chances.
0:36:56 > 0:37:01More tinfoil, bottles of water, they are kind of telltale signs.
0:37:05 > 0:37:08With the needles all lifted, there is one last job -
0:37:08 > 0:37:12to clear up the top floor, full of dead pigeons.
0:37:33 > 0:37:36The girls have heard from the workmen
0:37:36 > 0:37:37that the building is haunted.
0:37:37 > 0:37:40They decide to explore the basement to find out.
0:37:50 > 0:37:52What's that in there? Look.
0:37:53 > 0:37:54What is that?
0:37:54 > 0:37:56A toilet?
0:37:56 > 0:37:57I'm scared!
0:37:57 > 0:37:59Oh, something's here...
0:38:00 > 0:38:02Oh, right, shine it in the mirror.
0:38:02 > 0:38:04Oh, no, it's not in the mirror.
0:38:05 > 0:38:08LOUD SCREAMING
0:38:08 > 0:38:09Ya bastard, ye!
0:38:09 > 0:38:11Ohh! MAN LAUGHS
0:38:11 > 0:38:13You're a lucky man!
0:38:14 > 0:38:16Oh, well done, that was good.
0:38:21 > 0:38:26Marie has taken a day off to chase outstanding invoices.
0:38:26 > 0:38:28Because she has been busy on jobs
0:38:28 > 0:38:31and some clients taking three months to pay,
0:38:31 > 0:38:33she has hit a cash flow crisis.
0:38:33 > 0:38:38That's, that's my worksheet for all the houses we've cleaned.
0:38:38 > 0:38:40A good few hundred there.
0:38:40 > 0:38:43648...
0:38:43 > 0:38:44756...
0:38:46 > 0:38:50People not paying me and I need to pay all my bills.
0:38:50 > 0:38:52It's shit, absolute shit.
0:38:57 > 0:38:59Hi, Ryan, I've called a number of times now,
0:38:59 > 0:39:02can you please call me back, or e-mail me back, advising me
0:39:02 > 0:39:04when I can expect payment?
0:39:04 > 0:39:06It is outstanding from August.
0:39:06 > 0:39:11There's thousands outstanding, it's constant, every single time.
0:39:11 > 0:39:15Now I need to take all that paperwork up to the bank
0:39:15 > 0:39:17and get it paid.
0:39:22 > 0:39:23Stressed!
0:39:26 > 0:39:28Really pissed off, cos that's me
0:39:28 > 0:39:30going to be fucking stressed all week now.
0:39:33 > 0:39:36You don't mind when it's a week late,
0:39:36 > 0:39:41or a couple of days late, but when it's months late, 90 days,
0:39:41 > 0:39:42it's just ridiculous.
0:39:50 > 0:39:53Here we go, the moment of truth!
0:40:01 > 0:40:02(Bastard!)
0:40:04 > 0:40:07Well, we've been fucking paid.
0:40:07 > 0:40:13So, it was enough to pay my bills and leave me with about 50 quid.
0:40:13 > 0:40:15There is just enough money in the bank
0:40:15 > 0:40:17to deal with this month's wages.
0:40:17 > 0:40:20But she's going to have to keep chasing clients
0:40:20 > 0:40:22if the company is to stay afloat.
0:40:22 > 0:40:23Hello, it's Marie.
0:40:23 > 0:40:25That payment never went in this week,
0:40:25 > 0:40:28if you can sort it out for next week, that would be great.
0:40:28 > 0:40:30It'll help with the payroll. Thank you, bye.
0:40:34 > 0:40:39It's kind of late in the day on a Friday to be chasing people.
0:40:40 > 0:40:41Hi, it's Marie.
0:40:41 > 0:40:44Um, I've tried to get hold of Ryan and Accounts,
0:40:44 > 0:40:48none of which are answering my calls or anything.
0:40:52 > 0:40:54Fuckers, in't they?
0:40:54 > 0:40:58MUSIC: Telephone Line (Instrumental) by Electric Light Orchestra
0:41:27 > 0:41:32A few days later, Marie makes a visit to her father's grave.
0:41:32 > 0:41:34The man she always turned to for advice.
0:41:36 > 0:41:37This is my dad's grave.
0:41:40 > 0:41:45My nephew brought down some whisky and poured it all over!
0:41:45 > 0:41:47Daniel wanted to give that for his grandad.
0:41:47 > 0:41:49INTERVIEWER: Did he like a whisky, your dad?
0:41:49 > 0:41:51He liked a wee half, aye.
0:41:53 > 0:41:55I wish he was still here,
0:41:55 > 0:41:56every time I come.
0:41:59 > 0:42:02You can be standing in the most awkward of places,
0:42:02 > 0:42:06and you get a lump in your throat when you think of your dad
0:42:06 > 0:42:07and he's not here any more.
0:42:07 > 0:42:10Ten years later, you're still the same.
0:42:12 > 0:42:13Just, just...
0:42:13 > 0:42:16I always had the support of my dad when it was his company,
0:42:16 > 0:42:19and I've missed that kind of support, really.
0:42:34 > 0:42:36Marie has decided to take a risk
0:42:36 > 0:42:39and put the last of her money into training Rhiannon,
0:42:39 > 0:42:44so she too can work in the biohazard side of the business.
0:42:44 > 0:42:48This is the course I done originally.
0:42:48 > 0:42:53And they've been basically training Lesley up since,
0:42:53 > 0:42:57but I think it would be really handy
0:42:57 > 0:43:00if both her and Rhiannon went on the course,
0:43:00 > 0:43:05because it means then that I'm freed up to go and do other things.
0:43:05 > 0:43:10And I can leave them with confidence
0:43:10 > 0:43:13that they've had the specific training that you need.
0:43:13 > 0:43:16Cos it is really quite important for their own safety,
0:43:16 > 0:43:17as well as other people's.
0:43:21 > 0:43:24A few weeks later and it's time for Rhiannon
0:43:24 > 0:43:26to say goodbye to her family,
0:43:26 > 0:43:29as the crime scene cleaning academy is in Bristol.
0:43:29 > 0:43:31Don't make me go!
0:43:33 > 0:43:35You'll enjoy it, it's a really good course.
0:43:35 > 0:43:37I love you...!
0:43:37 > 0:43:40Give me a kiss! Mwah!
0:43:40 > 0:43:42Right, bye. Be good.
0:43:45 > 0:43:48Lesley is going with her to brush up on her skills
0:43:48 > 0:43:51and to keep an eye on Rhiannon.
0:43:51 > 0:43:53I know, it's good, it's good money,
0:43:53 > 0:43:56plus I get to work with my mum and my Auntie Lesley,
0:43:56 > 0:43:58but it's not the dream job, is it?
0:44:00 > 0:44:02"What do you want to be when you're older?"
0:44:02 > 0:44:04"I want to clean up after dead people."
0:44:11 > 0:44:15On arrival in Bristol, the girls start straight into the course.
0:44:15 > 0:44:17It's like being back at school,
0:44:17 > 0:44:20only the lessons are much more disturbing.
0:44:20 > 0:44:23If you are called into a scene,
0:44:23 > 0:44:27you'll be asked to clear up and almost certainly,
0:44:27 > 0:44:28insects will be part of that.
0:44:28 > 0:44:30Recently, a murder I was involved in,
0:44:30 > 0:44:34somebody had been found dead inside a room,
0:44:34 > 0:44:38all the windows, all the doors, everywhere absolutely tight shut,
0:44:38 > 0:44:41yet that flat was full of flies.
0:44:41 > 0:44:45And the body had been removed, then the people came in to clean up
0:44:45 > 0:44:47and they had to do something about these flies.
0:44:47 > 0:44:51I went to one once - body had been there for many, many, many months
0:44:51 > 0:44:55and all that's left were the larvae of these beetles,
0:44:55 > 0:44:57literally picking the bones clean.
0:44:58 > 0:45:01And what you remember about it all is the smell, isn't it?
0:45:01 > 0:45:03That smell never leaves you.
0:45:04 > 0:45:08(Does it no'?) So the idea of... You're protecting yourself.
0:45:15 > 0:45:17OK, so shotgun suicide.
0:45:17 > 0:45:19You get brain, you get skull.
0:45:19 > 0:45:22A lot of people don't think with a shotgun suicide about the hair.
0:45:22 > 0:45:26You get hair everywhere, you get bits of skull, lumps of skull
0:45:26 > 0:45:28and they can travel all over the place.
0:45:28 > 0:45:29The actual shot in a shotgun,
0:45:29 > 0:45:32if you've seen a shotgun cartridge, it comes out,
0:45:32 > 0:45:36so those shots will all make holes all the way up the walls
0:45:36 > 0:45:37in a room.
0:45:37 > 0:45:40The best thing is to fill them, so take some polyfiller with you
0:45:40 > 0:45:41and just fill those holes.
0:45:41 > 0:45:44You won't be able to dig out the bullets that are in that wall.
0:45:44 > 0:45:47When you've got arterial wounds,
0:45:47 > 0:45:49it's relatively easy to clean up.
0:45:49 > 0:45:52When you're looking at hanging, sometimes you go to a property
0:45:52 > 0:45:56and someone's hung themselves and there's nothing there.
0:45:56 > 0:45:59The body's gone, the undertaker's taken the body away,
0:45:59 > 0:46:01people just expect there to be something there.
0:46:01 > 0:46:06I have been to one property where somebody hung themselves
0:46:06 > 0:46:08and the rope was there.
0:46:08 > 0:46:10The body was gone, but the head was still there
0:46:10 > 0:46:12and the undertaker had forgotten to take the head
0:46:12 > 0:46:15SCATTERED LAUGHTER Honestly, we had to phone up to come out and get the head,
0:46:15 > 0:46:17it was quite strange. Urgh!
0:46:20 > 0:46:23After a long day in the classroom,
0:46:23 > 0:46:25there's no rest for the girls.
0:46:25 > 0:46:27It's back to the hotel for homework.
0:46:28 > 0:46:32I've got a funny feeling that we're going to have to remember this.
0:46:32 > 0:46:37What does that say? Let me see. Is that "infestation"? Aye.
0:46:37 > 0:46:38What, are you just writing it out
0:46:38 > 0:46:40and you don't even know what it says?
0:46:40 > 0:46:43No! Says, me that didn't even know what mine says!
0:46:43 > 0:46:46I wrote I-N-F-E-C and it's no, it's I-N-F-E-S!
0:46:48 > 0:46:51I blame the internet and phones, cos if you cannae spell,
0:46:51 > 0:46:54the word just comes up for you. Mm-hm.
0:46:54 > 0:46:58MUSIC: Gloria by Them
0:47:06 > 0:47:09In Glasgow, Marie's on her way to meet a local businessman
0:47:09 > 0:47:12who owns a cleaning firm.
0:47:12 > 0:47:13He is keen to persuade her
0:47:13 > 0:47:16that the two companies would be stronger together.
0:47:19 > 0:47:22What you guys do, there's not a lot of people that could do it
0:47:22 > 0:47:25and seeing the goriness of how they've passed away,
0:47:25 > 0:47:29or how they've been murdered,
0:47:29 > 0:47:31or basically how they've died,
0:47:31 > 0:47:33that's the bit that I don't like.
0:47:33 > 0:47:35But that's what we focus on.
0:47:36 > 0:47:38This has been horrendous, it's horrible.
0:47:38 > 0:47:42Let's not think about it, let's not let the family see that bit. Yep.
0:47:42 > 0:47:46Make it good for them, not seeing the horror that we're seeing.
0:47:46 > 0:47:50Basically, you've got that quality that not a lot of people have
0:47:50 > 0:47:52with regards to the way you deal with clients.
0:47:52 > 0:47:54When I first met you, that's basically what I saw
0:47:54 > 0:47:58and the way you were talking about people and I thought, "Yep,
0:47:58 > 0:48:01"this could be a good partnership." Mm-hm.
0:48:01 > 0:48:03With our company's accreditations
0:48:03 > 0:48:09and using both your accreditations and ours,
0:48:09 > 0:48:13I see us only growing that side of the business even more and more.
0:48:13 > 0:48:16The biohazard, the death scene, the crime scenes,
0:48:16 > 0:48:17and start focusing more on that,
0:48:17 > 0:48:20rather than doing that and your normal cleans...
0:48:20 > 0:48:25Aye. ..then I think we can grow the business tremendously. Mm-hm.
0:48:27 > 0:48:30Whilst Marie thinks about the future of her business,
0:48:30 > 0:48:33in Bristol, it's day two of the course
0:48:33 > 0:48:35and it's practical assessment time.
0:48:37 > 0:48:39So, Rhiannon, what was the attraction?
0:48:39 > 0:48:41Why did you decide to come into this work, then?
0:48:41 > 0:48:42I didn't. You didn't?
0:48:44 > 0:48:47I'm beginning to come round now, but...
0:48:47 > 0:48:50I'm scared of my first one to go on.
0:48:50 > 0:48:52Well, everybody's bound to be nervous and afraid,
0:48:52 > 0:48:55but keep to the systems that we show you
0:48:55 > 0:48:57and the methods and you'll keep safe.
0:48:59 > 0:49:02Rhiannon will be judged on how she handles
0:49:02 > 0:49:05a biohazard cleaning situation.
0:49:05 > 0:49:09These situations are what we face every day, so this is very common.
0:49:11 > 0:49:14She has to work in a reconstructed drug den
0:49:14 > 0:49:17and deal with the disposal of dangerous needles.
0:49:19 > 0:49:22Just be aware - that's it - of where it is.
0:49:22 > 0:49:23Firm grip, pull it out.
0:49:24 > 0:49:26Well done, OK.
0:49:26 > 0:49:28Do I spray it? OK.
0:49:28 > 0:49:30So we know the floor is clear of sharps...
0:49:30 > 0:49:32Next up, dealing with blood spills.
0:49:34 > 0:49:37But it's not the blood that's turning Rhiannon.
0:49:37 > 0:49:39Instead, it's the noise of the scraper.
0:49:39 > 0:49:42HARSH SCRAPING
0:49:42 > 0:49:43Oh, it's the noise!
0:49:43 > 0:49:45LAUGHTER
0:49:46 > 0:49:49Oh, I can't, I feel sick!
0:49:49 > 0:49:51LAUGHTER
0:49:51 > 0:49:53It's like someone with a fork on a plate.
0:49:53 > 0:49:55Urgh!
0:49:55 > 0:49:57SCRAPING CONTINUES
0:49:57 > 0:49:59It's horrible.
0:49:59 > 0:50:01Wear earplugs!
0:50:03 > 0:50:05I've never seen anybody do that before!
0:50:08 > 0:50:12Did you find that beneficial? Yes. You did? Good.
0:50:12 > 0:50:15Well done, good. Thank you. Let's go and get a cup of tea.
0:50:15 > 0:50:16Thank you.
0:50:20 > 0:50:22Did you enjoy that? Aye. Did you?
0:50:22 > 0:50:25The practical's more a bit better than sitting listening about it,
0:50:25 > 0:50:28do you know what I mean? Hands-on? Mm-hm.
0:50:29 > 0:50:31I'm gonnae kill my mum.
0:50:31 > 0:50:32Cos I like it!
0:50:33 > 0:50:36She'll need to hang about with us all day! I know!
0:50:36 > 0:50:39INTERVIEWER: Cos you like it now? Aye!
0:50:39 > 0:50:42She's on her way, she is on her way for definite.
0:50:42 > 0:50:45It's either this, or cleaning the offices. I know!
0:50:47 > 0:50:49After a weekend of intensive training,
0:50:49 > 0:50:54Rhiannon seems surprisingly keen to follow in her mother's footsteps.
0:50:56 > 0:50:59I think when they talk about how much money you can make
0:50:59 > 0:51:02and, obviously, all the different experiences you can go to,
0:51:02 > 0:51:05plus I'm pure nosey, so it's excitement, isn't it?
0:51:05 > 0:51:08Showed you what it's really about, now you've seen it first-hand.
0:51:08 > 0:51:10But that's not saying I might change my mind
0:51:10 > 0:51:12when I go to my first death scene!
0:51:12 > 0:51:15Cos remember that guy talked about...
0:51:15 > 0:51:18They went to a job and a man hung himself and his body lay
0:51:18 > 0:51:21for, like, two months and the body actually detached,
0:51:21 > 0:51:22came off the head
0:51:22 > 0:51:25and an undertaker forgot the head!
0:51:25 > 0:51:26Oh, I don't believe that.
0:51:26 > 0:51:29Can you imagine going into a job and there was a head there?
0:51:29 > 0:51:31I'd be fucking traumatised! I don't believe that.
0:51:31 > 0:51:33You can forget a finger... or a tooth.
0:51:33 > 0:51:36Aye, but it was hidden, but. It was hanging on a rope, he said.
0:51:36 > 0:51:39No, that was a different one. There was another one.
0:51:42 > 0:51:44After careful consideration,
0:51:44 > 0:51:47Marie has decided to take on a business partner.
0:51:48 > 0:51:53A much-needed injection of cash means a new van.
0:51:53 > 0:51:56He's just put the new writing on the van.
0:51:56 > 0:51:59It looks fantastic, really pleased.
0:52:02 > 0:52:04Front, back and sides.
0:52:05 > 0:52:08Aww! Nice, isn't it?
0:52:08 > 0:52:11MUSIC: The Boss by James Brown
0:52:24 > 0:52:27Now that she's completed her training,
0:52:27 > 0:52:29Rhiannon is ready to make the transition
0:52:29 > 0:52:32into the traumatic biohazard jobs.
0:52:35 > 0:52:39We're going to an undiscovered death.
0:52:40 > 0:52:42Erm...
0:52:42 > 0:52:45three to four months, the victim's lain.
0:52:46 > 0:52:49She's out to ruin my life, isn't she?
0:52:49 > 0:52:52It's going to be a tough job, but you can't go in with...
0:52:52 > 0:52:54You've just got to do it and she'll just need to do it.
0:52:54 > 0:52:57It's just the thought of it more.
0:52:57 > 0:53:00Once you're in there, you'll be fine, won't you?
0:53:00 > 0:53:02You can see by her face she's going to be fine(!)
0:53:04 > 0:53:06Oh, I hate my life.
0:53:16 > 0:53:18On arrival at the location,
0:53:18 > 0:53:22the smell from the flat meets everyone at the front door.
0:53:22 > 0:53:24Oh, man!
0:53:27 > 0:53:30DRILL WHIRS You wonder how the neighbours never smelled.
0:53:30 > 0:53:32SHE GROANS
0:53:32 > 0:53:33Wait till you get in
0:53:33 > 0:53:35and we start disturbing it.
0:53:36 > 0:53:39SHE GASPS Shit.
0:53:43 > 0:53:48Once inside, the smell of decomposition intensifies,
0:53:48 > 0:53:50but there's no time for weak stomachs.
0:53:57 > 0:54:00Get the 240 Hoover out and make sure there's a bag in it.
0:54:00 > 0:54:02Somebody will lift it up the stairs for you.
0:54:11 > 0:54:15Putting Vicks under my nose so I don't smell as much of the death.
0:54:18 > 0:54:19I think I should just do that!
0:54:33 > 0:54:35Huge piles of dead flies,
0:54:35 > 0:54:38maggot carcasses and body fluids on the sofa
0:54:38 > 0:54:42indicate that the remains must have rotted away
0:54:42 > 0:54:43over a period of months.
0:54:46 > 0:54:48Oh!
0:54:48 > 0:54:50See if it's too much, stop, right?
0:54:50 > 0:54:52It's no, it's just cos it's pure heavy.
0:54:54 > 0:54:58For the new apprentice Rhiannon, this is a tough job.
0:54:58 > 0:55:00It's the smell.
0:55:00 > 0:55:02I told you it'd get worse as we disturbed it.
0:55:03 > 0:55:06Oh, Jesus Chri... Do you want me to do it? Aye, gonnae?
0:55:22 > 0:55:24Don't... Do not rub your faces or anything.
0:55:30 > 0:55:33Basically took the cushions off where the victim has been lying.
0:55:33 > 0:55:35And if you look,
0:55:35 > 0:55:39there's obviously been a lot of maggot activity.
0:55:39 > 0:55:41See it? It's literally hundreds of them.
0:55:44 > 0:55:47See, you can't help feel sorry for them.
0:55:48 > 0:55:51It's not their fault that they've died and lay there.
0:55:54 > 0:55:58I just can't get how someone can lay that long
0:55:58 > 0:56:00and nobody notices.
0:56:00 > 0:56:01Do you know what I mean?
0:56:05 > 0:56:07Marie challenges Rhiannon
0:56:07 > 0:56:11on what she has learned on the course about flies.
0:56:11 > 0:56:15Here's a question for youse.
0:56:15 > 0:56:16What are they called?
0:56:17 > 0:56:19Eh, I'm pretty sure that's a fly, hen!
0:56:21 > 0:56:23LAUGHTER No flies on you, Rhiannon!
0:56:25 > 0:56:27Gie that girl a hand!
0:56:27 > 0:56:30That's not fucking funny!
0:56:35 > 0:56:37With the bulk of the cleaning done,
0:56:37 > 0:56:40the girls take a moment to respect the fact that this is a place
0:56:40 > 0:56:42where someone passed away.
0:56:43 > 0:56:47Just lighting a wee candle.
0:56:47 > 0:56:51For somebody to lie so long and nobody to have known they were here,
0:56:51 > 0:56:53that's quite sad as well,
0:56:53 > 0:56:56so just out of respect. Makes me feel a wee bit better.
0:57:00 > 0:57:02Rhiannon has now proved to her mum
0:57:02 > 0:57:05that she can handle the more traumatic side of the business.
0:57:06 > 0:57:09'When you go into things like this, you think to yourself,
0:57:09 > 0:57:12'"Right, I'm not scared of dying or anything like that,"
0:57:12 > 0:57:15'and I don't think a lot of people realise what actually happens
0:57:15 > 0:57:17'to your body when it starts to decompose and stuff like that.
0:57:17 > 0:57:20'I didn't know until I went to that course.
0:57:20 > 0:57:22'I'm like, "I can't believe how far I've come on."'
0:57:24 > 0:57:26What's wrong with your own legs?
0:57:28 > 0:57:33'I was so proud of her, because she just went in and she just suited up
0:57:33 > 0:57:35'and not a single word out her,
0:57:35 > 0:57:37'she just done it and she done it fantastic.
0:57:39 > 0:57:41'I think that...
0:57:41 > 0:57:43'I hope there's a future in it for her.'
0:57:47 > 0:57:51Now that Rhiannon is finally part of the biohazard team,
0:57:51 > 0:57:54she gets to enjoy the long van journeys
0:57:54 > 0:57:56with Marie's favourite music.
0:57:56 > 0:58:03MARIE SINGS ALONG: # Your time has come to shine
0:58:03 > 0:58:07# All your dreams are on their way
0:58:10 > 0:58:15# See how they shine
0:58:15 > 0:58:22# Oh, when darkness comes
0:58:22 > 0:58:29# And pain is all around
0:58:29 > 0:58:36# Like a bridge over troubled water
0:58:36 > 0:58:40# I will lay me down
0:58:40 > 0:58:48# Like a bridge over troubled water
0:58:48 > 0:58:56# I will lay me down... #