0:00:13 > 0:00:15She was away abroad.
0:00:15 > 0:00:18I remember getting a phone call at the time.
0:00:18 > 0:00:20You know, you think it's just a parent ringing up to have a chat
0:00:20 > 0:00:22and say hi.
0:00:22 > 0:00:24And I think both Harry and I spoke to her
0:00:24 > 0:00:28and said, you know, we were missing her and when was she back
0:00:28 > 0:00:30and all that sort of stuff.
0:00:32 > 0:00:38Think it was probably about tea-time for us and I was the typical
0:00:38 > 0:00:40young kid, running around, playing games with my brother
0:00:40 > 0:00:42and our cousins and being told,
0:00:42 > 0:00:44"Mummy's on the phone, Mummy's on the phone,"
0:00:44 > 0:00:46and it's like, "Right, OK, ugh," you know?
0:00:46 > 0:00:48"I really want to play, I really want to play."
0:00:48 > 0:00:52If I'd known that was the last time I was going to speak to her,
0:00:52 > 0:00:55the conversation would've gone in a very different direction.
0:01:00 > 0:01:02And I have to live with that for the rest of my life,
0:01:02 > 0:01:05knowing that I was that 12-year-old boy wanting to get off the phone
0:01:05 > 0:01:08and wanting to go running around and play games
0:01:08 > 0:01:11rather than speak to my mum. Um...
0:01:11 > 0:01:13You know?
0:01:35 > 0:01:36I was in Cape Town.
0:01:36 > 0:01:40My phone went and I was initially informed that Diana
0:01:40 > 0:01:41had been in a car accident.
0:01:41 > 0:01:44I wasn't worried by the accident to start with,
0:01:44 > 0:01:46because I was reassured it was just a bump.
0:01:46 > 0:01:48And of course, even a bump, if Diana was involved,
0:01:48 > 0:01:49would have been huge news.
0:01:49 > 0:01:51So, I thought, this makes sense.
0:01:51 > 0:01:53This was going to be a little nothing,
0:01:53 > 0:01:55and nice of them to let me know.
0:02:00 > 0:02:03The crash happened just after midnight, French time.
0:02:03 > 0:02:07The couple, Dodi al-Fayed and the Princess, had been out...
0:02:07 > 0:02:09The report I'm just seeing now, the Princess' car,
0:02:09 > 0:02:11which was a blue Mercedes, appeared to have
0:02:11 > 0:02:15overturned in the narrow tunnel near the river embankment.
0:02:15 > 0:02:18Princess Diana suffered concussion, a broken arm
0:02:18 > 0:02:21and serious cuts to her thigh...
0:02:21 > 0:02:24My sister Jane called again and she said,
0:02:24 > 0:02:27"It's looking quite serious, you know, really serious."
0:02:27 > 0:02:29And then, she was on one line to me,
0:02:29 > 0:02:34but because of her husband's job as the Queen's Private Secretary,
0:02:34 > 0:02:37I could hear him on another line, and I heard him go... "Oh, no."
0:02:38 > 0:02:42And then Jane said, "I'm afraid that's it." You know?
0:02:44 > 0:02:46It was a shock.
0:02:46 > 0:02:48But then, as soon as that had registered,
0:02:48 > 0:02:50I knew there were things that had to be done.
0:02:50 > 0:02:52And that meant ringing Balmoral,
0:02:52 > 0:02:56ringing Downing Street, making certain the people who
0:02:56 > 0:03:01needed to know knew straight away what had happened.
0:03:01 > 0:03:03It was a small number of people who knew.
0:03:03 > 0:03:06The Royal family knew, Number 10 knew.
0:03:06 > 0:03:09So you didn't have what you would have now
0:03:09 > 0:03:12when everybody would know almost instantaneously
0:03:12 > 0:03:15because anybody at the hospital would immediately be
0:03:15 > 0:03:19on a mobile phone to a news agency and the word would spread.
0:03:22 > 0:03:27There was a period of about two hours, and I was talking to
0:03:27 > 0:03:32other members of my family, and learnt that she hadn't made it.
0:03:32 > 0:03:37And, for these two hours, the presenters on every news channel
0:03:37 > 0:03:41were saying, "injured but expected to make a full recovery",
0:03:41 > 0:03:44and I have no idea why, but it made me SO angry.
0:03:44 > 0:03:48Tonight's accident is a terrible tragedy.
0:03:49 > 0:03:54The death of the Princess of Wales fills us all with deep shock
0:03:54 > 0:03:56and with deep grief.
0:03:56 > 0:03:59She was religious in putting on her seat belt.
0:03:59 > 0:04:01Why didn't she put it on that night?
0:04:01 > 0:04:03I'll never know.
0:04:05 > 0:04:09I was a very new Prime Minister, I'd been just a few months in office.
0:04:09 > 0:04:12I was up in my constituency. I was woken by the policeman.
0:04:12 > 0:04:14The bell hadn't woken us. He was standing at the foot of the bed.
0:04:14 > 0:04:18And it was an extraordinary shock, because I knew her.
0:04:18 > 0:04:21I liked her a lot. She was an extraordinary, iconic figure.
0:04:21 > 0:04:24I mean, it's hard even to fully comprehend the degree
0:04:24 > 0:04:28to which she was THE most famous person in the world.
0:04:29 > 0:04:31NEWSREADER: What I can now tell you is this,
0:04:31 > 0:04:35that the Princess of Wales is reported to have died.
0:04:35 > 0:04:39This has not been confirmed by Buckingham Palace.
0:04:39 > 0:04:43Today, now, 2017, you know,
0:04:43 > 0:04:45we see Prince William, Prince Harry
0:04:45 > 0:04:49as people that people feel a close connection with.
0:04:49 > 0:04:52They speak like normal people. They act like normal people.
0:04:52 > 0:04:54People don't find them hard to relate to.
0:04:56 > 0:04:58It's really important to wind back
0:04:58 > 0:05:0420 years and realise she was the first member of the Royal family
0:05:04 > 0:05:09that people really felt behaved and acted like a normal human being.
0:05:10 > 0:05:13- RADIO:- Even as we speak, the message about the Princess's death
0:05:13 > 0:05:16is being transmitted to homes all over the country.
0:05:17 > 0:05:20Yeah, and it is indeed a very, a greatly tragic moment.
0:05:20 > 0:05:22It seems, it's just...
0:05:22 > 0:05:25I think everybody in the studio is as appalled as everybody listening.
0:05:25 > 0:05:27It's just such a terrible ending, isn't it?
0:05:28 > 0:05:33Her loss was going to be a major global event.
0:05:34 > 0:05:39The like of which we had not witnessed in recent British history,
0:05:39 > 0:05:42so it was an extraordinary thing
0:05:42 > 0:05:45and an extraordinary moment for the country.
0:05:50 > 0:05:56She was a lovely character and when she decided to engage with you,
0:05:56 > 0:06:00she really did. The Royal family aren't like that.
0:06:00 > 0:06:04So this was a whole new ball game.
0:06:04 > 0:06:06You've got status,
0:06:06 > 0:06:10and a wonderful ability to engage with people
0:06:10 > 0:06:12on a one-to-one basis.
0:06:17 > 0:06:20She brought in a new way, really, didn't she?
0:06:20 > 0:06:23She was a new kind of royal person.
0:06:23 > 0:06:24And she was very, very good at it.
0:06:29 > 0:06:33I mean, what she had with other people,
0:06:33 > 0:06:36even people who were determined not to like her,
0:06:36 > 0:06:41by the time they met her, she had this incredible charisma,
0:06:41 > 0:06:44magic, that they'd love her.
0:06:45 > 0:06:50People kind of wanted her shine to rub off on them.
0:06:56 > 0:06:59Diana seemed, in front of everybody's eyes,
0:06:59 > 0:07:01not just to grow in confidence,
0:07:01 > 0:07:06um...and beauty. I mean, became, I think
0:07:06 > 0:07:12everyone would agree, more and more beautiful, but she had...
0:07:12 > 0:07:17you know, she could use those gifts of hers to best effect.
0:07:21 > 0:07:26There was just this need to connect with people who were
0:07:26 > 0:07:29suffering in some way, and I guess part of that probably
0:07:29 > 0:07:31came from the fact that she did suffer as a child.
0:07:32 > 0:07:38I think, also, that sort of... A feeling of pain from her,
0:07:38 > 0:07:40that is quite beguiling in others.
0:07:40 > 0:07:43You know, what, trying to work out why this girl is
0:07:43 > 0:07:46not as happy as maybe she could be, or should be.
0:07:48 > 0:07:50There was a depth that was obvious to Diana.
0:07:56 > 0:07:58This is BBC Radio.
0:07:58 > 0:08:01Buckingham Palace has confirmed the death of Diana, Princess of Wales.
0:08:01 > 0:08:04In a statement it said the Queen and Prince Philip were deeply shocked
0:08:04 > 0:08:07and distressed by this terrible news.
0:08:07 > 0:08:10Other members of the Royal family are being informed
0:08:10 > 0:08:11of the Princess's death.
0:08:13 > 0:08:17Um, disbelief. Refused to accept it.
0:08:17 > 0:08:19Um...
0:08:19 > 0:08:22There was no sort of sudden outpour of grief.
0:08:22 > 0:08:23Of course there wasn't.
0:08:23 > 0:08:26I don't think anybody in that position at that age
0:08:26 > 0:08:29would be able to understand the concept
0:08:29 > 0:08:31of what that actually means, going forward.
0:08:33 > 0:08:37I remember just feeling completely numb, disorientated,
0:08:37 > 0:08:42dizzy and you feel very, very confused.
0:08:42 > 0:08:44Um...
0:08:44 > 0:08:47And you keep asking yourself, "Why me?" all the time.
0:08:47 > 0:08:50"Why? Why? What have I done? Why has this happened to us?"
0:08:53 > 0:08:56One of the hardest things for a parent to have to do is to
0:08:56 > 0:09:00tell your children that your other parent has died.
0:09:01 > 0:09:04How you deal with that, I don't know.
0:09:04 > 0:09:08But, you know, he was there for us.
0:09:08 > 0:09:11He was, he was... he was the one out of two left.
0:09:12 > 0:09:17And he tried to do his best to make sure that we were protected
0:09:17 > 0:09:19and looked after.
0:09:19 > 0:09:22But, you know, he was going through the same grieving process as well.
0:09:29 > 0:09:32Small groups of people are starting to gather outside the palace now.
0:09:32 > 0:09:34A few of them have brought flowers and other tributes which they
0:09:34 > 0:09:37have laid outside the main gates to the Palace.
0:09:39 > 0:09:41I've just come through central London
0:09:41 > 0:09:44and people are wandering around as if a bomb had dropped.
0:09:44 > 0:09:47Silent, some in tears.
0:09:48 > 0:09:50People are looking mesmerised.
0:09:50 > 0:09:52It's a very curious event,
0:09:52 > 0:09:54and death diminishes all,
0:09:54 > 0:09:56as we know, but here, clearly,
0:09:56 > 0:09:59was somebody who I think, particularly to younger people,
0:09:59 > 0:10:02represented a slice of public life that was not like any other.
0:10:06 > 0:10:09It was just such a shock to...
0:10:09 > 0:10:13obviously, us, my wife and I.
0:10:13 > 0:10:15You couldn't quite take it on board.
0:10:15 > 0:10:17Just trying to compute it all, like the world was trying to do.
0:10:17 > 0:10:19MAN WAILS
0:10:19 > 0:10:20SOBBING
0:10:20 > 0:10:24Tony and I, I remember one of the first conversations we had.
0:10:24 > 0:10:28He said, "We're going to have to try to find a way to articulate
0:10:28 > 0:10:30"what people are feeling and thinking."
0:10:30 > 0:10:33He said, "This is going to produce grief
0:10:33 > 0:10:34"like none of us have ever seen."
0:10:36 > 0:10:38A lot of shock. It feels like she's, like,
0:10:38 > 0:10:39a friend to us, even though
0:10:39 > 0:10:42we don't know her, I'd never met her in my life,
0:10:42 > 0:10:45know what I mean? It feels like you've lost a friend. It's very sad.
0:10:52 > 0:10:55So many people felt they knew her really well.
0:10:55 > 0:10:58They'd grown up with her.
0:10:58 > 0:11:03They'd lived through all the triumphs, the tribulations.
0:11:03 > 0:11:07Her whole life had been lived in the public eye.
0:11:10 > 0:11:13There's no doubt that millions upon millions of families felt that
0:11:13 > 0:11:17she was an honorary member, if you like, of their family.
0:11:20 > 0:11:25From the moment that Diana got married in 1981,
0:11:25 > 0:11:28the golden coaches, it was just a golden day.
0:11:33 > 0:11:36And from that moment, millions and millions of people
0:11:36 > 0:11:40bought into that story of the Disneyland Princess.
0:11:43 > 0:11:49Here is the stuff of which fairy tales are made.
0:11:49 > 0:11:53A prince and princess on their wedding day.
0:11:53 > 0:11:55CHEERING
0:12:01 > 0:12:04People had made a visceral connection with it,
0:12:04 > 0:12:06that day in July, 1981.
0:12:06 > 0:12:09A lot of people had watched it and were almost living their lives
0:12:09 > 0:12:13thereafter vicariously, if you like, through that marriage
0:12:13 > 0:12:14because it was such a golden moment.
0:12:18 > 0:12:22Oh, she was a phenomenon. She was a phenomenon from the word go.
0:12:22 > 0:12:23I don't even quite know what it is,
0:12:23 > 0:12:25but there was something very, very special.
0:12:25 > 0:12:29It wasn't just about the position, it wasn't just about the profile.
0:12:29 > 0:12:33She seemed very vulnerable, she seemed innocent.
0:12:33 > 0:12:35You know, the first time I met her,
0:12:35 > 0:12:37there's very few people that I've met
0:12:37 > 0:12:39and I've just gone, "Oh, my God."
0:12:41 > 0:12:45The honeymoon and then the first pregnancy, the second pregnancy,
0:12:45 > 0:12:47the cracks in the marriage,
0:12:47 > 0:12:51and pictures, pictures, pictures, always pictures.
0:12:55 > 0:12:58Just about anybody would find that there was some facet of that
0:12:58 > 0:13:02multi-faceted Diana personality that appealed to them
0:13:02 > 0:13:04as an individual and that they could relate to.
0:13:07 > 0:13:11People saw in the Princess of Wales somebody who
0:13:11 > 0:13:15reflected their desire for
0:13:15 > 0:13:18an icon of beauty and youth, in a way.
0:13:18 > 0:13:23But one that was flawed and had had its problems,
0:13:23 > 0:13:27and so everybody could identify with her.
0:13:30 > 0:13:34And they found it very hard to accept that she had died
0:13:34 > 0:13:39in the most banal and brutal way that you could die,
0:13:39 > 0:13:40which was in a car accident
0:13:40 > 0:13:43in a concrete underpass on a Saturday night.
0:13:43 > 0:13:46It didn't happen to your icon.
0:13:46 > 0:13:50We are going, in fact, I believe, to Sedgefield,
0:13:50 > 0:13:51the Prime Minister's constituency,
0:13:51 > 0:13:55where he is about to make a statement.
0:13:57 > 0:14:03I feel, like everyone else in this country today, utterly devastated.
0:14:04 > 0:14:05I get asked so many times...
0:14:06 > 0:14:10..was it you or Tony Blair who came up with "The People's Princess?"
0:14:10 > 0:14:14I have no memory of discussing it whatsoever.
0:14:14 > 0:14:18She...was a wonderful and a warm human being.
0:14:18 > 0:14:22It was just this endless through-the-night conversation.
0:14:22 > 0:14:28And the only reference to it in my diary is Tony and I
0:14:28 > 0:14:32talking about when he should speak, what he should say,
0:14:32 > 0:14:35and there's a line in my diary that says,
0:14:35 > 0:14:38"We agreed it was fine to be emotional
0:14:38 > 0:14:42"and it was OK to call her the People's Princess."
0:14:42 > 0:14:46The people everywhere, not just here in Britain, everywhere,
0:14:46 > 0:14:49they kept faith with Princess Diana.
0:14:49 > 0:14:50They liked her, they loved her.
0:14:52 > 0:14:54They regarded her as one of the people.
0:14:57 > 0:14:58She was the People's Princess.
0:15:02 > 0:15:06And that's how she will stay, how she will remain.
0:15:08 > 0:15:11In our hearts and in our memories, for ever.
0:15:12 > 0:15:16I think the reason we discussed about whether it was OK was
0:15:16 > 0:15:19because we were sensitive to this idea that if you say,
0:15:19 > 0:15:21well, if she's the People's Princess,
0:15:21 > 0:15:23does that mean that the Royals aren't the People's?
0:15:25 > 0:15:28News of the tragedy reached the Queen at Balmoral.
0:15:28 > 0:15:31Just hours later, the grieving young princes arrived
0:15:31 > 0:15:34with their father at nearby Crathie Kirk,
0:15:34 > 0:15:36to attend the morning service.
0:15:37 > 0:15:40At the time, you know, my grandmother wanted to protect
0:15:40 > 0:15:42her two grandsons and my father, as well.
0:15:42 > 0:15:45Our grandmother deliberately removed the newspapers
0:15:45 > 0:15:47and things like that, so there was nothing in the house at all.
0:15:47 > 0:15:49So we didn't know what was going on.
0:15:49 > 0:15:51And back then, obviously, there were no smartphones
0:15:51 > 0:15:54and things like that so you couldn't get your news.
0:15:54 > 0:15:56And thankfully, at the time, to be honest.
0:15:56 > 0:16:01We had the privacy to mourn and to kind of collect our thoughts
0:16:01 > 0:16:04and to try and just have that space away from everybody.
0:16:08 > 0:16:11We had no idea that the reaction to her death
0:16:11 > 0:16:15would be quite so, you know, huge.
0:16:19 > 0:16:20I think for Prince Charles,
0:16:20 > 0:16:25he was in a most awful position throughout that week.
0:16:25 > 0:16:27Because whatever he did,
0:16:27 > 0:16:29he was potentially going to be criticised for it.
0:16:31 > 0:16:34And his obvious priority were his two sons.
0:16:37 > 0:16:40This afternoon, the Prince of Wales left Balmoral
0:16:40 > 0:16:45and flew from Aberdeen to Paris to bring back the body of his ex-wife.
0:16:45 > 0:16:48He was accompanied by the Princess's two sisters,
0:16:48 > 0:16:51Lady Jane Fellowes and Lady Sarah McCorquodale.
0:16:53 > 0:16:56I didn't have time to feel anything.
0:16:56 > 0:17:01I think I felt shock, but I don't think I felt anything else.
0:17:01 > 0:17:04Just love and shock.
0:17:07 > 0:17:10I don't think I was capable of feeling anything else.
0:17:10 > 0:17:12I think I put a barrier up.
0:17:12 > 0:17:16These are the jobs that have got to be done, and just get on with it.
0:17:17 > 0:17:21Time enough afterwards to point fingers
0:17:21 > 0:17:23or whatever else you needed to do.
0:17:25 > 0:17:29We are now seeing the Prince of Wales just leaving the hospital.
0:17:29 > 0:17:32He wanted to thank the medical staff
0:17:32 > 0:17:35for the apparently valiant efforts they had made
0:17:35 > 0:17:38to try to save Diana's life.
0:17:39 > 0:17:42The press were constantly trying to get in touch with me,
0:17:42 > 0:17:45asking, I presume, for interviews and things,
0:17:45 > 0:17:4824-7, which I found...
0:17:50 > 0:17:51..unacceptable.
0:17:51 > 0:17:52Um...
0:17:54 > 0:17:56It wasn't the time then,
0:17:56 > 0:17:58but they all wanted to be first.
0:18:01 > 0:18:04I shared a drive with neighbours and they came and said, look,
0:18:04 > 0:18:08there's a huge number of journalists outside your front gate.
0:18:09 > 0:18:11And they're not, they say they won't go away
0:18:11 > 0:18:13unless you make a statement.
0:18:13 > 0:18:15And I thought, "Well, I'll give them a statement."
0:18:15 > 0:18:18It would appear that every proprietor
0:18:18 > 0:18:22and editor of every publication that has paid for intrusive
0:18:22 > 0:18:24and exploitative photographs of her,
0:18:24 > 0:18:26encouraging greedy and ruthless individuals
0:18:26 > 0:18:29to risk everything in pursuit of Diana's image,
0:18:29 > 0:18:31has blood on his hands today.
0:18:31 > 0:18:36It was anger and... But apart from that, not just anger
0:18:36 > 0:18:38but an incredible sense of waste, and, "What have you done?"
0:18:38 > 0:18:43And I was thinking, I didn't put this in, but, to them, how stupid.
0:18:43 > 0:18:46They'd killed the goose that laid their golden eggs.
0:18:48 > 0:18:51When I heard she had died,
0:18:51 > 0:18:54I was asked by a newspaper to write a piece.
0:18:54 > 0:18:58And it actually never saw the light of day.
0:18:58 > 0:19:00But I've got it somewhere.
0:19:00 > 0:19:01And I know that
0:19:01 > 0:19:06my kneejerk reaction to her death
0:19:06 > 0:19:09was a feeling of responsibility,
0:19:09 > 0:19:13for having helped to turn her
0:19:13 > 0:19:17into an international...icon.
0:19:17 > 0:19:22Because it got out of control, I think.
0:19:22 > 0:19:24And none of us saw the danger.
0:19:29 > 0:19:31I did go to photograph the coffin coming back.
0:19:31 > 0:19:36And it's the only time I've ever seen the media pack be absolutely...
0:19:36 > 0:19:38Nothing to say.
0:19:38 > 0:19:41It was that hush, absolute hush.
0:19:41 > 0:19:42Even the most hard-bitten journalist,
0:19:42 > 0:19:45everybody was very quiet.
0:19:45 > 0:19:48And I think none of us, kind of, it hadn't hit any of us
0:19:48 > 0:19:49until that coffin came off.
0:19:50 > 0:19:53And it came round and it was very close to us.
0:19:55 > 0:19:57And it was just disbelief.
0:19:57 > 0:20:00You kept looking at it and thinking, this is not a real...
0:20:00 > 0:20:02This is not a real story. This is not Diana.
0:20:08 > 0:20:10I was just standing there and ended up,
0:20:10 > 0:20:13the Queen's Lord Chamberlain said to the Prime Minister,
0:20:13 > 0:20:16he said, "You know, we're going to need a bit...
0:20:16 > 0:20:18"We're going to need help on this."
0:20:18 > 0:20:21And I think they realised this is going to be different,
0:20:21 > 0:20:23for two reasons. One, she's not a Royal,
0:20:23 > 0:20:26but the public view her in that way.
0:20:26 > 0:20:30And two, I think they were onto this sense that this is going to provoke
0:20:30 > 0:20:35a massive reaction and they might need a bit of help in navigating it.
0:20:37 > 0:20:41Jane and I had been discussing on the way what was the next step,
0:20:41 > 0:20:47how are we going to go forward with plans for a funeral,
0:20:47 > 0:20:49what we were going to have.
0:20:49 > 0:20:53And given the ages of William and Harry, Jane and I had both said
0:20:53 > 0:20:58we both thought the best idea was a small, family funeral and then
0:20:58 > 0:21:01an enormous memorial service to which everybody was invited.
0:21:03 > 0:21:07And we left Northolt and came along the A40,
0:21:07 > 0:21:14and every possible space was taken by people throwing flowers.
0:21:14 > 0:21:18The central reservation, both sides, bridges.
0:21:18 > 0:21:20And I think I turned to Jane and said,
0:21:20 > 0:21:23"I don't think we're going to have a small family funeral, do you?"
0:21:32 > 0:21:35After detailed consideration of the funeral arrangements,
0:21:35 > 0:21:37Buckingham Palace announced them this morning.
0:21:37 > 0:21:41On Saturday, Diana's coffin will be carried in procession to
0:21:41 > 0:21:44Westminster Abbey where the funeral will take place at 11 o'clock.
0:21:46 > 0:21:50It was the Queen's decision that Her Royal Highness should have
0:21:50 > 0:21:51a Royal funeral.
0:21:51 > 0:21:54The Princess was not a member of the Royal family,
0:21:54 > 0:21:56therefore she wasn't amongst those who
0:21:56 > 0:22:00I expected to have to deal with in this capacity,
0:22:00 > 0:22:04but it became apparent very quickly that that was the case for her, too.
0:22:06 > 0:22:09I knew at the back of my mind that the normal time between death
0:22:09 > 0:22:12and funeral is something between eight and ten days.
0:22:12 > 0:22:17I was set the task of arranging a funeral on the following Saturday.
0:22:18 > 0:22:20And that gave me five working days.
0:22:20 > 0:22:24My reaction was probably, internal, "Good Lord!"
0:22:24 > 0:22:26But external, "Right, we'll do it."
0:22:30 > 0:22:33Instinctively, I've always been a republican.
0:22:33 > 0:22:35But it was extraordinary. I'll be frank.
0:22:35 > 0:22:38It was extraordinary going off down The Mall,
0:22:38 > 0:22:40being met by the Queen's Private Secretary
0:22:40 > 0:22:41to go up to this meeting...
0:22:43 > 0:22:46..sitting around a table with all these Royal establishment courtiers
0:22:46 > 0:22:49to start to talk about what the funeral is going to look like.
0:22:50 > 0:22:55We were ushered up into this room and there was this enormous table.
0:22:55 > 0:23:00Um... I would say maybe seating 30.
0:23:00 > 0:23:03Mahogany walls, big red carpet.
0:23:03 > 0:23:07Enormous and quite silent.
0:23:07 > 0:23:11There was a sense of solemnity
0:23:11 > 0:23:12as soon as we entered.
0:23:12 > 0:23:14There's a conference phone there,
0:23:14 > 0:23:18and suddenly we've got people from Balmoral coming in.
0:23:20 > 0:23:25And we're talking very quickly about what needs to be done.
0:23:26 > 0:23:28There was an awful lot to do in that time.
0:23:28 > 0:23:31Including rehearsals, not much time to get troops together.
0:23:31 > 0:23:35In terms of getting the congregation together for the Abbey.
0:23:35 > 0:23:38We had no knowledge of any list,
0:23:38 > 0:23:42so we had people going through the Princess's Christmas card list,
0:23:42 > 0:23:43her diaries, everything.
0:23:43 > 0:23:47Her good friends came in to help us to find names so that we could
0:23:47 > 0:23:53hope to get people in the Abbey that really mattered to the Princess.
0:23:53 > 0:23:54And as with any funeral,
0:23:54 > 0:23:57every little piece of this has to feel right.
0:23:57 > 0:23:59Can't remember who it was,
0:23:59 > 0:24:03but one of the Royal Household people used this thing about,
0:24:03 > 0:24:06"We've got to get to the weekend and feel that there's been healing."
0:24:09 > 0:24:12This morning's newspapers can expect record sales,
0:24:12 > 0:24:15reflecting intense public interest in the Princess's death.
0:24:15 > 0:24:17But even though there's still no firm evidence
0:24:17 > 0:24:19that pursuing paparazzi caused her accident,
0:24:19 > 0:24:22the media in general are being blamed for her death.
0:24:22 > 0:24:24All of you, you're ashamed of yourself to even be here.
0:24:24 > 0:24:27You have hounded her to death, that's what I want to say.
0:24:27 > 0:24:31You've lost a lovely person for nothing! You're horrible!
0:24:34 > 0:24:39The public reaction was enormous, profound,
0:24:39 > 0:24:42and full of the sense of loss
0:24:42 > 0:24:47and swiftly turning to a sense of anger
0:24:47 > 0:24:50against parts of the media, for sure.
0:24:50 > 0:24:53I could feel this situation building.
0:24:53 > 0:24:55It's you, press, that killed her!
0:24:56 > 0:24:58You're the scum!
0:25:00 > 0:25:02You're here to pick the bones!
0:25:05 > 0:25:08I think all of the media, including the BBC,
0:25:08 > 0:25:13pursued for some days after Diana's death
0:25:13 > 0:25:16the widely held belief that
0:25:16 > 0:25:19the paparazzi had, as it were,
0:25:19 > 0:25:23directly caused the accident in the tunnel in Paris.
0:25:27 > 0:25:30The atmosphere in the office was one of disbelief
0:25:30 > 0:25:35and also not without a certain amount of panic.
0:25:35 > 0:25:38It was a very painful business to find yourself
0:25:38 > 0:25:41accused of having blood on your hands in the wake of the Princess
0:25:41 > 0:25:44being killed, when she's barely been put in her coffin.
0:25:44 > 0:25:48Hello! magazine announced it was shredding its latest edition,
0:25:48 > 0:25:51which contained a story about the Princess and Dodi Al-Fayed.
0:25:51 > 0:25:54I began to feel that my friends
0:25:54 > 0:25:59and my neighbours... were kind of looking at me.
0:25:59 > 0:26:03I could just tell instantly this was going to be a hell of a problem.
0:26:04 > 0:26:07The seclusion of Balmoral, deep in the Scottish Highlands,
0:26:07 > 0:26:11is highly valued by the Royal family, and today its isolation
0:26:11 > 0:26:14has allowed Prince Charles and his two sons to mourn in private.
0:26:16 > 0:26:20Very sadly, a lot of my memories revolve around trying to
0:26:20 > 0:26:24cheer her up, and I believe that she cried more to do with
0:26:24 > 0:26:28press intrusion than anything else in her life.
0:26:28 > 0:26:30The impact it was having on her, that we would then see
0:26:30 > 0:26:36and feel, and... It was very difficult to understand.
0:26:36 > 0:26:39She was subjected to treatment that, frankly,
0:26:39 > 0:26:42nowadays people would find utterly appalling.
0:26:46 > 0:26:49To begin with, the press was not dangerous.
0:26:49 > 0:26:54It was quite light, it was fun. She did enjoy the press attention, yeah.
0:26:54 > 0:26:58She did. She bought the papers most days.
0:26:58 > 0:27:02We would laugh or see, "Oh, dear, that hasn't worked."
0:27:04 > 0:27:06But it was all very new.
0:27:06 > 0:27:09Is there any possibility of any announcement of your marriage
0:27:09 > 0:27:13- in the near future, can you tell me? - BOY:- Prince Charles's girlfriend!
0:27:13 > 0:27:16Can you tell me if there's any possibility?
0:27:16 > 0:27:18I'm not going to say anything.
0:27:18 > 0:27:19It was very innocent, you know?
0:27:19 > 0:27:22There was exchanges between Diana and us.
0:27:23 > 0:27:25Obviously, she didn't know how to handle us at all
0:27:25 > 0:27:28and had no help, so she was just relying on her natural
0:27:28 > 0:27:31ability of being a good people person.
0:27:34 > 0:27:36Pretty much the whole paparazzi industry
0:27:36 > 0:27:39was founded on Princess Diana.
0:27:39 > 0:27:41She was a circulation gold mine.
0:27:45 > 0:27:47For every paper, not just the tabloid papers,
0:27:47 > 0:27:50a picture of Princess Diana on the front page,
0:27:50 > 0:27:53the circulation manager would come up, he'd be opening the champagne.
0:27:53 > 0:27:55He would say, "Fantastic.
0:27:55 > 0:27:58"That's another 100,000 on the sale tomorrow."
0:27:58 > 0:28:00And a lucky paparazzi, who'd managed to get a great picture
0:28:00 > 0:28:04of the Princess, could make a year's money from one picture.
0:28:07 > 0:28:10Although she was quite unsophisticated and young, she was
0:28:10 > 0:28:15very quick at understanding that, actually, she could control it.
0:28:15 > 0:28:16Once she got the confidence,
0:28:16 > 0:28:18she knew she could use the press, very much so.
0:28:18 > 0:28:21And, you know, all it would take was one little phone call,
0:28:21 > 0:28:25a little tip, and she knew that the right people would be there.
0:28:26 > 0:28:30I think sometimes, looking back on it, there were times perhaps that
0:28:30 > 0:28:35we forgot that she was actually quite a fragile human being.
0:28:35 > 0:28:37So, yes, I look back on it now
0:28:37 > 0:28:41and I think that there were times that she was pursued too much.
0:28:45 > 0:28:49As soon as Diana got divorced and left the umbrella of the security
0:28:49 > 0:28:52and press office and everything, it absolutely changed everything.
0:28:52 > 0:28:55It was like, there's no rules any more. It got very ugly.
0:28:55 > 0:28:57It was horrible. You just...
0:28:57 > 0:28:59I mean, for me, I didn't want to be anywhere near it.
0:29:01 > 0:29:05As a parent, could I ask you to respect my children's space?
0:29:05 > 0:29:09I think Diana was an agent of the breakdown of the relationship
0:29:09 > 0:29:13with the press, slightly, to begin with,
0:29:13 > 0:29:15because she courted them,
0:29:15 > 0:29:19she tamed them, to a degree,
0:29:19 > 0:29:25they then got larger, the beast got larger and larger, she lost control.
0:29:25 > 0:29:27CAMERAS CLICK
0:29:31 > 0:29:35We'd go looking for her to talk to her, to play, to do whatever.
0:29:35 > 0:29:40She'd be crying. And when that was the case, it was to do with press.
0:29:40 > 0:29:43She'd had a confrontation with photographers on the way to the gym,
0:29:43 > 0:29:46on the way outside, just trying to do, you know, day-to-day stuff.
0:29:48 > 0:29:52The damage, for me, was being a little boy aged eight, nine,
0:29:52 > 0:29:55ten, whatever it was, wanting to protect your mother
0:29:55 > 0:29:58and finding it very difficult seeing her very upset.
0:29:59 > 0:30:01Every single time she went out,
0:30:01 > 0:30:04there'd be a pack of people waiting for her, like a pack of dogs,
0:30:04 > 0:30:07who followed her, chased her, harassed her,
0:30:07 > 0:30:10called her names, spat at her, tried to get a reaction,
0:30:10 > 0:30:13to get that photograph of her lashing out, get her upset.
0:30:18 > 0:30:21You know, it was very hard for William and I,
0:30:21 > 0:30:23knowing that there was absolutely nothing that we could do.
0:30:23 > 0:30:27And one of those really, you know, sort of hard,
0:30:27 > 0:30:30bad memories was on the way to a tennis lesson.
0:30:30 > 0:30:33And she was so fed up of being chased by guys on motorbikes
0:30:33 > 0:30:36and in cars that she stopped the car down a side street
0:30:36 > 0:30:37on the way to the Harbour Club.
0:30:37 > 0:30:40And she jumped out of the car and went running up to these guys and
0:30:40 > 0:30:43just shouted and screamed at them while they took photographs of her.
0:30:43 > 0:30:44And that lasted about five minutes,
0:30:44 > 0:30:47and I just remember being stuck in the back seat with my seat belt on,
0:30:47 > 0:30:49unable to turn around and trying to look in the mirror
0:30:49 > 0:30:50to see what was going on.
0:30:50 > 0:30:53All I could hear was screaming. And then she jumped back in the car,
0:30:53 > 0:30:56and she couldn't even talk to us. She just had, you know...
0:30:56 > 0:30:58Her eyes were just bawling out.
0:30:58 > 0:31:00And, you know, she was...
0:31:00 > 0:31:04You know, she was just constantly crying.
0:31:04 > 0:31:06And I just remember William and I looked at each other
0:31:06 > 0:31:09and then sort of stared out of the window
0:31:09 > 0:31:11and just thought, "Is this supposed to be the way that
0:31:11 > 0:31:15"it's going to be for the rest of our lives?"
0:31:15 > 0:31:16It was hard.
0:31:22 > 0:31:25It's been revealed that the Mercedes car in which Diana
0:31:25 > 0:31:30and her friend Dodi Al-Fayed died was apparently travelling at 121mph.
0:31:32 > 0:31:34News that Princess Diana's driver had been drinking
0:31:34 > 0:31:38took some of the pressure off journalists and the media today.
0:31:38 > 0:31:40Many had blamed them for causing her death.
0:31:42 > 0:31:45It took the spotlight off the newspapers,
0:31:45 > 0:31:48but I remember thinking it wouldn't take them off for very long.
0:31:48 > 0:31:53What had happened was so horrible that one wanted to say to oneself,
0:31:53 > 0:31:55"Well, whatever's happened, it was nothing to do with us,"
0:31:55 > 0:31:59while all the time kind of knowing in your heart of hearts
0:31:59 > 0:32:01that that didn't really wash.
0:32:06 > 0:32:09I think one of the hardest things to come to terms with...
0:32:09 > 0:32:14is the fact that the people that chased her into the tunnel
0:32:14 > 0:32:16were the same people that were taking photographs of her
0:32:16 > 0:32:19while she was still dying on the back seat of the car.
0:32:19 > 0:32:21Um... And William and I know that,
0:32:21 > 0:32:23we've been told that numerous times
0:32:23 > 0:32:26by people that know that was the case.
0:32:26 > 0:32:28She'd had quite a severe head injury,
0:32:28 > 0:32:30but she was very much still alive on the back seat,
0:32:30 > 0:32:33and those people that caused the accident...
0:32:34 > 0:32:37..instead of helping, were taking photographs of her
0:32:37 > 0:32:38dying on the back seat.
0:32:38 > 0:32:40And then those photographs made their way back
0:32:40 > 0:32:43to news desks in this country.
0:32:54 > 0:32:55As they are throughout the nation,
0:32:55 > 0:32:58the flags over Whitehall are at half-mast.
0:32:58 > 0:33:01The Prime Minister cancelled his public engagements for today.
0:33:01 > 0:33:04Campaigning for the Scottish and Welsh referendums
0:33:04 > 0:33:05has been suspended.
0:33:08 > 0:33:12I rang headquarters and said, "I think we should be there."
0:33:12 > 0:33:14I think it was Monday morning.
0:33:14 > 0:33:17I was instructed to drive to the side of the Palace,
0:33:17 > 0:33:22so I drove into London, set the vehicle up
0:33:22 > 0:33:26and we started giving out drinks, talking to people.
0:33:27 > 0:33:30The people who went to the Palace in those early days
0:33:30 > 0:33:33were the ones that really had this sense of loss,
0:33:33 > 0:33:35through the media, I'm assuming.
0:33:35 > 0:33:40But for some reason they felt a real connection with Lady Diana,
0:33:40 > 0:33:44and so they needed to work that out, they needed to express that grief.
0:33:46 > 0:33:50I think in the past, we used to process that grief in church.
0:33:52 > 0:33:55And, for me, Lady Diana's death
0:33:55 > 0:33:58was the first national point where actually
0:33:58 > 0:34:01we didn't process it in church, we processed it at the Palace.
0:34:01 > 0:34:04So those people who needed to process those emotions
0:34:04 > 0:34:06actually came together at the Palace,
0:34:06 > 0:34:09and that's what I experienced on that day.
0:34:13 > 0:34:19The crowds grew so quickly and so big
0:34:19 > 0:34:21that, after a day or two,
0:34:21 > 0:34:25the only way for me to get down to these meetings,
0:34:25 > 0:34:30rather than drive down the Mall, it was to walk through the crowds.
0:34:30 > 0:34:34And I remember walking back one day,
0:34:34 > 0:34:37and these two young couples were there,
0:34:37 > 0:34:43and they talked about her as though she was like a close friend.
0:34:43 > 0:34:46They talked about her as though they knew her,
0:34:46 > 0:34:51er, what role she played in their lives.
0:34:54 > 0:34:56I did have a feeling...
0:34:56 > 0:34:59I'm not saying that people didn't feel what
0:34:59 > 0:35:01they were feeling deeply,
0:35:01 > 0:35:05but there was something unreal about it,
0:35:05 > 0:35:08there was something just a little bit unreal about it.
0:35:10 > 0:35:12- ON PHONE: - ..a long, drawn-out affair,
0:35:12 > 0:35:15Diana's death was such a sudden shock.
0:35:15 > 0:35:18So how did her death, then, affect you, Michael?
0:35:18 > 0:35:23Well, my wife died in April, and as one of your previous callers said,
0:35:23 > 0:35:26"Grown men have cried," and I shed far more tears for Diana
0:35:26 > 0:35:29- than I did for my wife. - But that's extraordinary, isn't it?
0:35:32 > 0:35:36I live opposite Kensington Palace and so saw
0:35:36 > 0:35:41hundreds and thousands of people going to leave flowers, and...
0:35:41 > 0:35:42I loved that they loved her,
0:35:42 > 0:35:46and I loved that they were wanting to demonstrate that,
0:35:46 > 0:35:51and I also felt furious and I wanted them to leave her alone.
0:35:55 > 0:35:59I'm standing just outside Buckingham Palace. With the Royal family
0:35:59 > 0:36:03still away at Balmoral, it looks strangely forlorn and empty.
0:36:04 > 0:36:06She wasn't like the Royal family.
0:36:06 > 0:36:09I wouldn't even call her part of the Royal family.
0:36:09 > 0:36:11I certainly wouldn't come down
0:36:11 > 0:36:14for any other member of the Royal family. She was just different.
0:36:15 > 0:36:19With Princess Diana's relationship that she'd had with the monarchy
0:36:19 > 0:36:22and the relationship with Prince Charles, there was
0:36:22 > 0:36:25going to be a risk that the country's sense of loss
0:36:25 > 0:36:28turned to a sense of anger and grievance
0:36:28 > 0:36:30and then turned against the monarchy,
0:36:30 > 0:36:35so the first conversation with the Queen was an important conversation.
0:36:35 > 0:36:38She was obviously very sad about Diana,
0:36:38 > 0:36:40she was concerned about the monarchy itself,
0:36:40 > 0:36:44because the Queen has a very strong instinct about public opinion
0:36:44 > 0:36:45and how it plays,
0:36:45 > 0:36:49and at that first conversation, we just agreed to keep closely
0:36:49 > 0:36:53in touch with how we managed the affair over the next week.
0:36:56 > 0:36:58I don't think anyone... Even my grandmother had never seen anything
0:36:58 > 0:37:02like this before, so I think all of us were in new territory.
0:37:02 > 0:37:04But for Harry and I, you know, my grandmother
0:37:04 > 0:37:06and my father believed that we were better served
0:37:06 > 0:37:10and better off up in Balmoral, having, you know, the walks
0:37:10 > 0:37:13and the space and the peace to kind of be with the family
0:37:13 > 0:37:18and not be sort of immersed or having to deal with, you know,
0:37:18 > 0:37:21serious decisions or worries straight away.
0:37:24 > 0:37:26- ON PHONE:- I think it's disgraceful that William
0:37:26 > 0:37:28and Harry are perhaps not being allowed to
0:37:28 > 0:37:30express their grief in the best way,
0:37:30 > 0:37:33and by keeping them up there like prisoners,
0:37:33 > 0:37:36they're perhaps unaware of the large outpouring of grief
0:37:36 > 0:37:39and love that the world has for Diana.
0:37:39 > 0:37:41If you were the grandmother of a 12-year-old
0:37:41 > 0:37:46and a 15-year-old whose mother had just been killed in a car crash...
0:37:46 > 0:37:48She did absolutely the right thing.
0:37:48 > 0:37:50If I'd been her, I'd have done that!
0:37:50 > 0:37:53Why would you bring them into London?
0:37:53 > 0:37:55Why don't you let them get over the shock,
0:37:55 > 0:37:59or the start of the shock, in the bosom of their family?
0:38:13 > 0:38:15The flagpole, as many people have noticed,
0:38:15 > 0:38:17is still bare at Buckingham Palace.
0:38:17 > 0:38:20Now, whatever their private feelings, many people are
0:38:20 > 0:38:23questioning whether the Royal family is showing the right response
0:38:23 > 0:38:26in public at this time of great national mourning.
0:38:26 > 0:38:28That was certainly the feeling of many people I spoke to
0:38:28 > 0:38:32in the queue waiting to pay their respects at St James's Palace.
0:38:32 > 0:38:34I feel they've shot themselves in the foot,
0:38:34 > 0:38:37because they just don't seem to care.
0:38:37 > 0:38:39Just typical, isn't it? It's a typical reaction of the Royal
0:38:39 > 0:38:43family - stick to protocol, don't worry about human emotion.
0:38:43 > 0:38:49This sort of sudden outcry, what were we doing about the flag,
0:38:49 > 0:38:52sort of came out of nowhere.
0:38:52 > 0:38:54I hesitate to criticise the media,
0:38:54 > 0:38:58but I think the press may have wanted to sort of shift the blame
0:38:58 > 0:39:00a little bit from themselves.
0:39:01 > 0:39:05I knew the Queen would be very strong in her views.
0:39:05 > 0:39:08She didn't lower the Standard on the death of her father,
0:39:08 > 0:39:12and she wouldn't lower the Standard on the death of anybody else.
0:39:13 > 0:39:17Those protocols are crucial to maintain standards.
0:39:17 > 0:39:21We stand on what we've inherited, tradition,
0:39:21 > 0:39:26what kings and queens have passed down to their successors,
0:39:26 > 0:39:29so it may only be a flag going up or down,
0:39:29 > 0:39:32but it means an awful lot to them and indeed to most of us.
0:39:32 > 0:39:35And one of the things you want to say to the Palace now is,
0:39:35 > 0:39:40I would like one member of the Royal family to come down to St James's
0:39:40 > 0:39:44- and to walk amongst them and to shake their hands.- That...
0:39:44 > 0:39:47- That feeling sort of started yesterday.- It's time. It's time.
0:39:47 > 0:39:50First of all, there was this flag situation,
0:39:50 > 0:39:56and then there began to be this, "Where are the Royal family?
0:39:56 > 0:39:57"Why aren't they here?"
0:39:57 > 0:40:00I think it's disgraceful that they're not here in residence,
0:40:00 > 0:40:03and I think most people I've been speaking to this morning
0:40:03 > 0:40:05have said exactly the same thing.
0:40:07 > 0:40:11And we were aware that the media were fanning those flames.
0:40:11 > 0:40:14That is how they sell newspapers.
0:40:14 > 0:40:19But it was fanned to such an extent that it actually hurt everybody.
0:40:19 > 0:40:22It certainly hurt... I'm sure it hurt the Queen.
0:40:22 > 0:40:25It certainly hurt all of us who were in the Palace at the time.
0:40:25 > 0:40:30They weren't acting as the public felt that they should,
0:40:30 > 0:40:33and they were - quotes - "hiding away" up in Balmoral
0:40:33 > 0:40:37and "not caring" about us and how we feel.
0:40:37 > 0:40:39I kept hearing this all the time!
0:40:39 > 0:40:41You know, "Why don't they care about how we feel?"
0:40:41 > 0:40:44You know, they must know how we're feeling,
0:40:44 > 0:40:46and we'd like to know how they're feeling.
0:40:46 > 0:40:49It was very difficult to work out exactly what the Queen was
0:40:49 > 0:40:51thinking at this time.
0:40:53 > 0:40:56I mean, I think she was resistant to anything
0:40:56 > 0:40:58that struck her as false,
0:40:58 > 0:41:00or struck her as, as it were,
0:41:00 > 0:41:04a public relations event in the face of something
0:41:04 > 0:41:07that was a profound personal tragedy.
0:41:09 > 0:41:11You know, it was a case of, right,
0:41:11 > 0:41:16how do we let the boys grieve in privacy, but at the same time,
0:41:16 > 0:41:21when is the right time for them to put on their Prince hats
0:41:21 > 0:41:25and carry out duties to mourn not just their mother
0:41:25 > 0:41:28but the Princess of Wales in a very public audience?
0:41:30 > 0:41:32I think it was a very hard decision for my grandmother to make.
0:41:32 > 0:41:36She felt very torn between being the grandmother to William
0:41:36 > 0:41:41and Harry and her Queen role, and I think she...
0:41:41 > 0:41:43Again, like I said, everyone was surprised
0:41:43 > 0:41:46and taken aback by the scale of what happened
0:41:46 > 0:41:48and the nature of how quickly it all happened,
0:41:48 > 0:41:51plus the fact that, you know, my mother, she was or had been
0:41:51 > 0:41:55challenging the Royal family for many years beforehand.
0:42:00 > 0:42:03Look at the very, very recent history.
0:42:03 > 0:42:05Prince Charles and Princess Diana
0:42:05 > 0:42:08had only been divorced for a year or so.
0:42:08 > 0:42:12She'd done that interview, the "Three in the marriage" interview,
0:42:12 > 0:42:13the Andrew Morton book.
0:42:13 > 0:42:18You know, there'd been, you know, an awful lot of exposure of sort of
0:42:18 > 0:42:21the underbelly of the Royal family, and not all of it, you know,
0:42:21 > 0:42:23entirely in the Royal family's favour.
0:42:26 > 0:42:31What began as rumours of a Royal rift,
0:42:31 > 0:42:34you could actually see it in the body language.
0:42:34 > 0:42:38You remember that iconic shot of the two of them, I think
0:42:38 > 0:42:40in the back of a car together,
0:42:40 > 0:42:45and they're looking different ways, and clearly this was a couple
0:42:45 > 0:42:49who were no longer enjoying one another's company.
0:42:50 > 0:42:52Speculation over the marriage of the Prince
0:42:52 > 0:42:55and Princess of Wales dominates the popular newspapers today,
0:42:55 > 0:42:57with claim and counterclaim about whether
0:42:57 > 0:42:59the couple are on the verge of parting.
0:43:00 > 0:43:04Both camps, Diana supporters and Charles supporters,
0:43:04 > 0:43:08were pumping out quite a lot of genuine information
0:43:08 > 0:43:11and quite a lot of disinformation
0:43:11 > 0:43:15in what was becoming the most public royal break-up,
0:43:15 > 0:43:18I guess, in modern history.
0:43:21 > 0:43:25I can understand, having sometimes been in those situations
0:43:25 > 0:43:28when you feel incredibly desperate and it's very unfair
0:43:28 > 0:43:32and, you know, things are being said that aren't true.
0:43:32 > 0:43:34The easiest thing to do is just to say...
0:43:34 > 0:43:38or to go to the media yourself or, you know, open that door,
0:43:38 > 0:43:40but once you've opened it you can never close it again.
0:43:40 > 0:43:43Panorama doesn't usually pull in the punters at pubs,
0:43:43 > 0:43:47but the Princess of Wales proved as popular as a soccer match.
0:43:47 > 0:43:49PHOTOGRAPHERS SHOUT OUT
0:43:49 > 0:43:52I, by this stage, was only very part time,
0:43:52 > 0:43:54doing the odd engagement with her,
0:43:54 > 0:44:00which actually happened to be on the night of the Panorama interview.
0:44:00 > 0:44:02She wasn't at home to watch it herself.
0:44:02 > 0:44:05Instead, she was facing a barrage of flash bulbs
0:44:05 > 0:44:07as she arrived for a charity gala in London.
0:44:07 > 0:44:11There we were in our long dresses, going off to a dinner.
0:44:11 > 0:44:15So we had a five, ten-minute car journey,
0:44:15 > 0:44:18and I said, "Ma'am, what's going to be in...
0:44:18 > 0:44:20"What's Panorama going to be about?"
0:44:20 > 0:44:22because it was going.
0:44:22 > 0:44:25She said, "Don't worry, Anne, don't worry. It's going to be fine."
0:44:25 > 0:44:28I thought, "Uh-oh...!"
0:44:31 > 0:44:33And she said, "People told me it's fine."
0:44:33 > 0:44:36And I thought, "I wonder which people those are."
0:44:36 > 0:44:38You know, who was advising her,
0:44:38 > 0:44:41who the people were who were saying this is good.
0:44:41 > 0:44:45Her private office were left out of it.
0:44:51 > 0:44:54Do you think you'll ever be Queen?
0:44:57 > 0:45:00- No, I don't, no. - Why do you think that?
0:45:03 > 0:45:07I'd like to be a queen of people's hearts in people's hearts,
0:45:07 > 0:45:11but I don't see myself being Queen of this country.
0:45:11 > 0:45:14I don't think many people would want me to be Queen, actually.
0:45:14 > 0:45:18When I say many people, I mean the establishment that I'm married into,
0:45:18 > 0:45:22because they've decided that I'm a non-starter.
0:45:22 > 0:45:26Rightly or wrongly, she was trying to get
0:45:26 > 0:45:29everybody to look at it from this point of view,
0:45:29 > 0:45:30to say what she had to say.
0:45:30 > 0:45:34It was the most candid Royal interview in 1,000 years.
0:45:34 > 0:45:36Why do they see you as a threat?
0:45:38 > 0:45:40I think every strong woman in history has had to
0:45:40 > 0:45:41walk down a similar path,
0:45:41 > 0:45:45and I think it's the strength that causes the confusion and the fear.
0:45:47 > 0:45:49I think, probably, she did the Panorama interview
0:45:49 > 0:45:54because she felt her... she'd run out of options
0:45:54 > 0:45:57and she didn't know what else to do.
0:45:57 > 0:46:00She certainly never asked for my advice on it
0:46:00 > 0:46:04and, I don't think, any other family member. Her call.
0:46:07 > 0:46:11And there was nothing more to be done. It was done.
0:46:11 > 0:46:13The Princess of Wales interview tonight achieved
0:46:13 > 0:46:14what might have seemed impossible.
0:46:14 > 0:46:17It painted a picture of Royal life even more lurid
0:46:17 > 0:46:19than that conjured up in the newspapers.
0:46:19 > 0:46:22I think she's probably devastated the Royal family. Absolutely.
0:46:22 > 0:46:24Simply because she's just stripped away the mystique,
0:46:24 > 0:46:26and that's what they're based on.
0:46:26 > 0:46:30I don't think she set out to challenge the Queen
0:46:30 > 0:46:34or establishment, or whatever, but she ended up doing so.
0:46:34 > 0:46:37In today's phone poll, nearly 70,000 of you voted.
0:46:50 > 0:46:52- ON PHONE:- People keep on accusing her of being manipulative
0:46:52 > 0:46:55but she was going to tell people what was happening,
0:46:55 > 0:46:58and that's why the British people are supporting her now.
0:46:58 > 0:46:59We can see she was badly treated
0:46:59 > 0:47:01and we want to show the Royal family
0:47:01 > 0:47:04that they just can't sweep her under the carpet.
0:47:05 > 0:47:09I think it brought back, for a lot of people, the whole,
0:47:09 > 0:47:12"Are you with Charles or are you with Diana?"
0:47:12 > 0:47:16And...it goes without saying that, an awful lot of those people
0:47:16 > 0:47:20who turned out on the streets, they were with Diana.
0:47:22 > 0:47:24I could feel this situation building
0:47:24 > 0:47:28and I remember going out on the Wednesday
0:47:28 > 0:47:32and asking for the unity of the country behind the monarchy.
0:47:32 > 0:47:34Because I thought it was very important that people
0:47:34 > 0:47:38understood that they weren't standing apart from this
0:47:38 > 0:47:39because they didn't care,
0:47:39 > 0:47:42but because they were genuinely trying to protect
0:47:42 > 0:47:47their children in a situation of great personal grief for them.
0:47:47 > 0:47:50We want it to be something of which Princess Diana would've been proud
0:47:50 > 0:47:54and, as I say, I know that those are very strongly
0:47:54 > 0:47:58the views of the Royal family as well. Thank you.
0:47:58 > 0:48:02But the fact that I was speaking and they weren't speaking
0:48:02 > 0:48:07was itself an indication that things were out of alignment.
0:48:12 > 0:48:15Journalist that I would describe, and editors that I would describe
0:48:15 > 0:48:17as sympathetic to the Royal family
0:48:17 > 0:48:23were phoning and saying, "This is... This is getting quite ugly."
0:48:26 > 0:48:29But, also, I felt it on that walk up and down The Mall
0:48:29 > 0:48:32several times a day. You felt it. You felt it.
0:48:32 > 0:48:34If you've got any instinct, you felt it.
0:48:39 > 0:48:42I worked my socks off for two-and-a-half days,
0:48:42 > 0:48:47and I think it was the Wednesday evening, my partner
0:48:47 > 0:48:50and I went down to The Mall...
0:48:53 > 0:48:54..and it was extraordinary.
0:48:54 > 0:48:58We walked down Constitution Hill and it was a summer's evening,
0:48:58 > 0:49:01it was hot, it was getting dark,
0:49:01 > 0:49:04there were thousands of people
0:49:04 > 0:49:09walking to the Palace and walking away from the Palace again.
0:49:09 > 0:49:11Steamy evening, the birds were singing
0:49:11 > 0:49:12and people were hardly talking.
0:49:12 > 0:49:15It was a really strange atmosphere
0:49:15 > 0:49:17and the Palace was dark, the Palace...
0:49:17 > 0:49:20there were no lights on the Palace
0:49:20 > 0:49:24and there was just this massive crowd
0:49:24 > 0:49:26and this mountain of flowers,
0:49:26 > 0:49:30and there was a sort of electricity like you get
0:49:30 > 0:49:33in the start of an electric storm,
0:49:33 > 0:49:37and I said to my partner,
0:49:37 > 0:49:40"It would take just one spark,
0:49:40 > 0:49:45"one person to stand up in front of those gates."
0:49:47 > 0:49:50And that was very perilous for the monarchy.
0:49:57 > 0:50:01The Palace, yesterday, I was told, took between 6,000-7,000 calls.
0:50:02 > 0:50:05Now, when I asked how many of those calls were hostile,
0:50:05 > 0:50:07they weren't able to give that information.
0:50:17 > 0:50:20To use Prime Minister Blair's phrase,
0:50:20 > 0:50:22she was the People's Princess
0:50:22 > 0:50:26and that means that there was some possession of her
0:50:26 > 0:50:30amongst the people, and they had lost that,
0:50:30 > 0:50:33and they wanted to express it in their various ways.
0:50:33 > 0:50:37And if that meant, unfortunately, impugning other people,
0:50:37 > 0:50:38that's what they did.
0:50:41 > 0:50:45So I had a conversation with the Queen on the Thursday.
0:50:45 > 0:50:47It was apparent right from the beginning of the conversation
0:50:47 > 0:50:50that we were on exactly the same page,
0:50:50 > 0:50:53in the sense that she understood that it was sensible for her
0:50:53 > 0:50:56to demonstrate the closeness of her feelings
0:50:56 > 0:51:00to those of the country, um, and so there wasn't really
0:51:00 > 0:51:02a necessity of me to try and persuade her.
0:51:02 > 0:51:05She was there already.
0:51:05 > 0:51:07Suddenly, the private secretary,
0:51:07 > 0:51:10who was up in Balmoral comes on and he says,
0:51:10 > 0:51:14"OK, we've had a discussion up here, this is what's going to happen."
0:51:14 > 0:51:18The Queen's coming back, Prince Philip's coming back,
0:51:18 > 0:51:21they're going to do a walkabout here, they're going do a broadcast.
0:51:21 > 0:51:24The boys are going to go here, duh-duh-duh...
0:51:24 > 0:51:28And you sort of felt the tension lifting. You felt it straightaway.
0:51:30 > 0:51:35And it was then that I heard Prince Philip's voice
0:51:35 > 0:51:37booming out of this box in the middle of the table.
0:51:37 > 0:51:41It was very painful for him, and for the Queen, I think,
0:51:41 > 0:51:47to feel that their public that they had served so, you know, well
0:51:47 > 0:51:51through all these years were also beginning to turn against them.
0:51:53 > 0:51:56I think they were hurt, I think
0:51:56 > 0:52:01they felt aggrieved and I think they eventually thought,
0:52:01 > 0:52:03"Oh, well, we're hurt and aggrieved
0:52:03 > 0:52:05"but we're going to have to do something."
0:52:05 > 0:52:08The Queen will broadcast to the nation tomorrow,
0:52:08 > 0:52:10returning to London a day earlier than planned.
0:52:10 > 0:52:12And, in an unprecedented move,
0:52:12 > 0:52:16the Union Jack will be flown at half-mast at Buckingham Palace
0:52:16 > 0:52:18during Saturday's funeral.
0:52:23 > 0:52:26We went to a service at Crathie Church, right next to Balmoral,
0:52:26 > 0:52:28and there were quite a few flowers there
0:52:28 > 0:52:29and there were a few people turned up.
0:52:29 > 0:52:33I don't remember the service, but I sure remember coming back
0:52:33 > 0:52:37in the car, stopping and getting out by the front gates at Balmoral.
0:52:42 > 0:52:45I remember looking at the flowers and looking at the notes that
0:52:45 > 0:52:48were left and I was very touched by it, but none of it sank in.
0:52:48 > 0:52:51All I cared about was I'd lost my mother
0:52:51 > 0:52:53and I didn't want to be where I was.
0:52:59 > 0:53:02Looking back on it now, it was probably the last thing
0:53:02 > 0:53:06I wanted to do was read what other people were saying about my mother.
0:53:06 > 0:53:08Yes, it amazing, it was incredibly moving to know,
0:53:08 > 0:53:12but at that point, I was still, you know, I wasn't there.
0:53:12 > 0:53:14I was...I was still in shock.
0:53:20 > 0:53:22I was wearing a tiny little, sort of,
0:53:22 > 0:53:26strange blazer with a horrible tie,
0:53:26 > 0:53:30and to read other people's outpouring of grief
0:53:30 > 0:53:35was quite odd when...when you're in a position almost as though
0:53:35 > 0:53:39people are expecting you to grieve in private,
0:53:39 > 0:53:43and I'm thinking to myself, "Well, to whose benefit would that be?"
0:53:49 > 0:53:51When we go out and do things like that,
0:53:51 > 0:53:53um, in order not to completely and utterly break down,
0:53:53 > 0:53:57you have to put on a bit of a game face and you have to be
0:53:57 > 0:54:01quite strong about it because otherwise you're a walking mess.
0:54:04 > 0:54:06And, so, Harry and I, at that age, you know,
0:54:06 > 0:54:11already understood the duty family point.
0:54:18 > 0:54:20You know, looking back on it,
0:54:20 > 0:54:23I'm glad that I never cried in public, um...
0:54:23 > 0:54:28because that was, you know, there was a fine line between work...
0:54:28 > 0:54:31grieving while working and grieving in private.
0:54:36 > 0:54:40Even if someone tried to get me to cry in public, I couldn't.
0:54:40 > 0:54:44I probably still can't, um...and that's probably from all of that,
0:54:44 > 0:54:47from whatever happened then, has changed me in that sense.
0:54:54 > 0:54:56- NEWSREADER:- The service at Crathie Church brings to a close
0:54:56 > 0:55:00a day of fast-moving changes in which Buckingham Palace has
0:55:00 > 0:55:02repeatedly bowed to the wishes of the people.
0:55:07 > 0:55:08The Queen and other members
0:55:08 > 0:55:10of the Royal family have left
0:55:10 > 0:55:11Balmoral at the start
0:55:11 > 0:55:12of their journey back to London to
0:55:12 > 0:55:16prepare for the funeral tomorrow of Diana, Princess of Wales.
0:55:16 > 0:55:19The Queen will make a live address to the nation on radio
0:55:19 > 0:55:21and television at six o'clock this evening.
0:55:24 > 0:55:28Because of the intensity of the public emotion
0:55:28 > 0:55:30and because of their sense of loss...
0:55:32 > 0:55:35..the Queen simply coming out
0:55:35 > 0:55:39and making a statement as a monarch,
0:55:39 > 0:55:41in a way that the monarch
0:55:41 > 0:55:45normally would do in normal circumstances, wasn't going to work.
0:55:46 > 0:55:48For six days, the Royal family
0:55:48 > 0:55:51had contained their grief within themselves.
0:55:51 > 0:55:54Prince Philip managed a wave, but for the rest of the family,
0:55:54 > 0:55:56silent preparation for what was to come.
0:55:56 > 0:55:59They needed to see her vulnerable as a person
0:55:59 > 0:56:00and not simply vulnerable as a monarch.
0:56:00 > 0:56:05And I could feel that unless she was prepared to do that,
0:56:05 > 0:56:08the healing that I thought was essential
0:56:08 > 0:56:09was not really going to happen.
0:56:21 > 0:56:25People wanted a sign that the state,
0:56:25 > 0:56:29the monarchy felt genuinely moved.
0:56:29 > 0:56:31They'd had the sign from the government,
0:56:31 > 0:56:36they'd had it from Blair but they hadn't had it from the Royal family.
0:56:42 > 0:56:45At 2:20pm this afternoon, the one basic thing
0:56:45 > 0:56:49people in the crowds here had been calling for all week took place.
0:56:49 > 0:56:52The Queen came back to Buckingham Palace.
0:56:52 > 0:56:56APPLAUSE
0:56:56 > 0:57:02When a tragedy occurs, the Royal family will seek, in a way,
0:57:02 > 0:57:05to represent the wounds that a nation feels.
0:57:05 > 0:57:10The Queen can do that because she is seen as being above political party.
0:57:10 > 0:57:13They almost want her, in a grandmotherly kind of way,
0:57:13 > 0:57:15to be the representative
0:57:15 > 0:57:18of their hopes and their fears.
0:57:23 > 0:57:26I think what happened here was
0:57:26 > 0:57:30because the Royal family was behaving like a family
0:57:30 > 0:57:33after the death of the Princess of Wales,
0:57:33 > 0:57:37there was a little bit of time before they realised that
0:57:37 > 0:57:40the nation also wanted them to represent their grief.
0:57:41 > 0:57:46And that is what the Queen did when she came down to London
0:57:46 > 0:57:48and was there at Buckingham Palace.
0:57:51 > 0:57:56One of the most extraordinary moments for me was as the Queen
0:57:56 > 0:57:58and Prince Philip did that little walkabout...
0:58:01 > 0:58:04..you could feel the tension lifting.
0:58:04 > 0:58:05You could feel it lifting.
0:58:11 > 0:58:13It was strange, it was really strange.
0:58:18 > 0:58:20It must've been one of the most difficult moments
0:58:20 > 0:58:21of her entire reign,
0:58:21 > 0:58:25but there wasn't the slightest opposition or criticism,
0:58:25 > 0:58:27merely sympathy and support.
0:58:29 > 0:58:32People they spoke to in the crowd afterwards said the Queen
0:58:32 > 0:58:34sometimes had tears in her eyes.
0:58:35 > 0:58:38One small girl offered her some flowers and the Queen asked
0:58:38 > 0:58:40if they were really for her.
0:58:40 > 0:58:42When the girl's grandmother said they thought SHE needed some,
0:58:42 > 0:58:44her eyes filled with tears.
0:58:49 > 0:58:51She relented, and it can't have been easy.
0:58:52 > 0:58:57I was surprised, um, but having said that, I was pleased,
0:58:57 > 0:59:00because something had to be done to diffuse what was becoming
0:59:00 > 0:59:03a very ugly situation.
0:59:03 > 0:59:04Ma'am, take care of the boys.
0:59:04 > 0:59:07- That's what we've been doing. - I know you have.
0:59:07 > 0:59:10Well, I think all the people have been coming here every day,
0:59:10 > 0:59:13particularly hoping that she would return.
0:59:16 > 0:59:19And I think now, judging by the people who were around me
0:59:19 > 0:59:24and their comments, we're pleased she's back and we feel better now.
0:59:26 > 0:59:28The monarchy found itself
0:59:28 > 0:59:30in the most difficult position
0:59:30 > 0:59:35between tradition and being condemned,
0:59:35 > 0:59:40or trying to be a bit more modern
0:59:40 > 0:59:44and show their emotions, like Tony Blair,
0:59:44 > 0:59:48and lower the flag and come down to London early,
0:59:48 > 0:59:54and... they chose the latter course.
0:59:58 > 1:00:02Diana burst through the monarchy like a sort of blazing comet
1:00:02 > 1:00:07and, of course, a comet has a tail, and so it's impossible
1:00:07 > 1:00:09that they could be the same after she'd passed through.
1:00:12 > 1:00:16I think one of the reasons she was such a powerful influence
1:00:16 > 1:00:21and people really felt they knew her was that she was very much herself.
1:00:21 > 1:00:25She showed herself. So she showed both her great strength
1:00:25 > 1:00:29and creativity, but also she showed her vulnerability.
1:00:29 > 1:00:33She very much put down that mask of a public figure.
1:00:34 > 1:00:36She had such warmth.
1:00:36 > 1:00:39I think she wanted to make people feel special.
1:00:39 > 1:00:41She realised that she was in a unique position and that
1:00:41 > 1:00:44if she could make people smile and feel better about themselves,
1:00:44 > 1:00:47then her job for that day was done.
1:00:47 > 1:00:50Thank you very much. Wonderful jacket!
1:00:50 > 1:00:52That combination of wanting to make a difference
1:00:52 > 1:00:56and being emotionally courageous powered her.
1:00:56 > 1:00:59Shaking the hands of that man without gloves,
1:00:59 > 1:01:02it was a game-changer in our attitude to AIDS.
1:01:04 > 1:01:07How could you not be moved if you were a gay man?
1:01:07 > 1:01:13If, like me, my partner Guy had just been diagnosed,
1:01:13 > 1:01:17how could you not think that this woman
1:01:17 > 1:01:20was doing something for you personally?
1:01:22 > 1:01:25The best lesson that I learned from her is be yourself.
1:01:25 > 1:01:30Be yourself in everything that you do and just give as much as you can.
1:01:42 > 1:01:46The Prince of Wales and his two sons arrive to meet the crowds
1:01:46 > 1:01:48at Kensington Palace, their home
1:01:48 > 1:01:51until the break-up of the Prince's marriage in 1992.
1:01:53 > 1:01:54When we came back down here
1:01:54 > 1:01:59and there was what seemed like more than 100,000
1:01:59 > 1:02:03bunches of flowers just scattered from the gates of Kensington Palace
1:02:03 > 1:02:05all the way down to Kensington High Street...
1:02:17 > 1:02:23What was very peculiar but obviously incredibly touching
1:02:23 > 1:02:25was everybody crying.
1:02:25 > 1:02:28I mean, the wailing and the crying was going on,
1:02:28 > 1:02:30people wanted to touch us and everything, it was...
1:02:30 > 1:02:32Again, I was 15 and Harry was 12.
1:02:34 > 1:02:36Thank you so much. Thank you.
1:02:36 > 1:02:39It was like nothing you could really describe. It was very unusual.
1:02:42 > 1:02:44The way that people were grabbing us and, you know,
1:02:44 > 1:02:47pulling into their arms and stuff, it's...
1:02:47 > 1:02:49I don't blame anybody for that, of course I don't,
1:02:49 > 1:02:53but it was those moments that were sort of, I don't know,
1:02:53 > 1:02:55they were quite shocking.
1:03:04 > 1:03:08People wanted to grab us, you know, to touch us, to hold us.
1:03:08 > 1:03:12They were shouting, wailing, literally wailing at us,
1:03:12 > 1:03:16throwing flowers and yelling and sobbing, breaking down.
1:03:16 > 1:03:17People fainted, collapsed.
1:03:20 > 1:03:22I remember people screaming, I remember people crying,
1:03:22 > 1:03:26I remember people's hands that were wet because of the tears
1:03:26 > 1:03:29that they'd just wiped away from their face before shaking my hand.
1:03:29 > 1:03:34It was almost as though some people were crying so much, hoping...
1:03:34 > 1:03:39I think it was so unusual for people to see young boys like that
1:03:39 > 1:03:41not crying when everybody else was crying.
1:03:44 > 1:03:47What we were doing and what was being asked of us
1:03:47 > 1:03:49was verging on normal then,
1:03:49 > 1:03:52but now it's like, you did what?
1:03:56 > 1:04:00Looking at us then, we must have been in just this state of shock.
1:04:05 > 1:04:08You know, we didn't really talk about it that much.
1:04:08 > 1:04:10It was kind of like...
1:04:10 > 1:04:12It was, "Right, here we go again,"
1:04:12 > 1:04:13but coming back in behind closed doors,
1:04:13 > 1:04:16I think there was just a lot of hunkering down going on,
1:04:16 > 1:04:18a lot of just trying to survive and get through it.
1:04:21 > 1:04:25Even now, I feel what they went through is beyond understanding.
1:04:25 > 1:04:29I think the demands put on those two young boys
1:04:29 > 1:04:30was just extraordinary.
1:04:30 > 1:04:33And that is by us, the public,
1:04:33 > 1:04:36filtered through, obviously, the media.
1:04:36 > 1:04:40So, you know, I think we all have quite a lot to answer for
1:04:40 > 1:04:45over that because we like to see them, we like to...
1:04:45 > 1:04:48And we buy the newspapers to see them.
1:04:53 > 1:04:55I don't know who took the decision,
1:04:55 > 1:04:57but the Queen then did something unprecedented -
1:04:57 > 1:05:01she made a live speech to the nation.
1:05:05 > 1:05:10Even for a woman of her experience, and used to addressing the nation
1:05:10 > 1:05:14and the Commonwealth once a year, there's a difference doing it live.
1:05:18 > 1:05:21We had a brief conversation about this that it was
1:05:21 > 1:05:24really important that this was a moment where she was able to bring
1:05:24 > 1:05:28the nation behind her in a way that only she could do personally.
1:05:29 > 1:05:34You know, Princess Diana died in 1997, these were modern times,
1:05:34 > 1:05:36we were approaching the 21st century,
1:05:36 > 1:05:41and for the people of the country, including particularly
1:05:41 > 1:05:44maybe the younger generations coming up,
1:05:44 > 1:05:47the old deference towards the monarchy wasn't enough
1:05:47 > 1:05:49and in some cases wasn't there,
1:05:49 > 1:05:54so this respect had to be renewed in a new way.
1:05:59 > 1:06:01This is BBC One.
1:06:01 > 1:06:04Now we go live to Buckingham Palace for a tribute from
1:06:04 > 1:06:06Her Majesty the Queen.
1:06:08 > 1:06:10Since last Sunday's dreadful news,
1:06:10 > 1:06:14we have seen throughout Britain and around the world
1:06:14 > 1:06:18an overwhelming expression of sadness at Diana's death.
1:06:18 > 1:06:20That's as high as it goes.
1:06:20 > 1:06:22We have all been trying in our different ways to cope.
1:06:22 > 1:06:23Shhh!
1:06:23 > 1:06:26It is not easy to express the sense of loss,
1:06:26 > 1:06:29since the initial shock is often succeeded
1:06:29 > 1:06:31by a mixture of other feelings -
1:06:31 > 1:06:35disbelief, incomprehension, anger,
1:06:35 > 1:06:37and concern for those who remain.
1:06:39 > 1:06:42We have all felt those emotions in these last few days.
1:06:42 > 1:06:45One of the private secretaries asked me
1:06:45 > 1:06:47if I thought it was personal enough.
1:06:47 > 1:06:51I did just make the suggestion that what it doesn't do is reflect
1:06:51 > 1:06:53the fact... Yes, it was very nice about Diana
1:06:53 > 1:06:55and so forth, but I think it would be helpful
1:06:55 > 1:07:00if she just reminded people that she is a grandmother
1:07:00 > 1:07:04and two of her grandsons have just lost their mother.
1:07:04 > 1:07:08So, what I say to you now, as your Queen and as a grandmother,
1:07:08 > 1:07:10I say from my heart.
1:07:11 > 1:07:15First, I want to pay tribute to Diana myself.
1:07:15 > 1:07:18She was an exceptional and gifted human being.
1:07:19 > 1:07:21In good times and bad,
1:07:21 > 1:07:25she never lost her capacity to smile and laugh,
1:07:25 > 1:07:28nor to inspire others with her warmth and kindness.
1:07:30 > 1:07:34I admired and respected her for her energy and commitment to others,
1:07:34 > 1:07:38and especially for her devotion to her two boys.
1:07:40 > 1:07:44I for one believe there are lessons to be drawn from her life
1:07:44 > 1:07:48and from the extraordinary and moving reaction to her death.
1:07:48 > 1:07:51May those who died rest in peace
1:07:51 > 1:07:54and may we, each and every one of us,
1:07:54 > 1:07:58thank God for someone who made many, many people happy.
1:08:00 > 1:08:04That was a live tribute from Her Majesty the Queen.
1:08:04 > 1:08:07APPLAUSE
1:08:07 > 1:08:09She sounded very sincere and she looked as though
1:08:09 > 1:08:13she was very moved, and I think that will satisfy everyone.
1:08:13 > 1:08:17Earlier in the week she was being a grandmother to her own children,
1:08:17 > 1:08:19but what people wanted was for her really
1:08:19 > 1:08:21to be a grandmother to them too,
1:08:21 > 1:08:24but it took a little bit of time to move from one to the other.
1:08:27 > 1:08:28Preparations are continuing for
1:08:28 > 1:08:30tomorrow's funeral at Westminster Abbey.
1:08:30 > 1:08:33Millions of people are expected to converge on the capital
1:08:33 > 1:08:37with hundreds already preparing to spend tonight outside the Abbey,
1:08:37 > 1:08:38some for the second night in a row.
1:08:42 > 1:08:45Coach companies are reporting thousands of bookings
1:08:45 > 1:08:48and again hundreds of special services have been arranged.
1:08:50 > 1:08:54This evening, shops and businesses across the country have closed
1:08:54 > 1:08:57and won't reopen in the morning as a mark of respect
1:08:57 > 1:08:58for the Princess of Wales.
1:09:09 > 1:09:13It's something weird and strange that's happening.
1:09:13 > 1:09:16It's the first time in history the whole planet,
1:09:16 > 1:09:18from every country all over the world, the whole planet,
1:09:18 > 1:09:23has joined together in grieving for one person.
1:09:23 > 1:09:28And it's socially acceptable for men to cry.
1:09:28 > 1:09:32I've cried about this, and it's partly for Diana
1:09:32 > 1:09:36and it's, in a way it's for ourselves, you know.
1:09:36 > 1:09:39Without any disrespect, it's like going to the movies.
1:09:39 > 1:09:43This is Diana, something we're allowed to cry about. It's...
1:09:43 > 1:09:46We're allowed to touch on our emotions through her.
1:09:51 > 1:09:55We were compelled, my wife Chica and I, to go to London.
1:09:55 > 1:09:58We were watching the television, I think, at home, and we thought,
1:09:58 > 1:10:00"No, this is just...
1:10:00 > 1:10:02"We don't want to be here, we need to be...
1:10:02 > 1:10:03"We need to see this."
1:10:08 > 1:10:11And that was the night that her coffin was moved from
1:10:11 > 1:10:13one place to another and...
1:10:14 > 1:10:17There in the streets, you know, they were 20 deep.
1:10:19 > 1:10:24I'm six foot six, so I could sort of see what was going on.
1:10:27 > 1:10:29The body of a Princess so loved by her people
1:10:29 > 1:10:33leaving the sanctuary of the Chapel Royal in St James's Palace
1:10:33 > 1:10:37on its way to rest one last night in Kensington Palace.
1:10:40 > 1:10:44The coffin was taken, you know, went past,
1:10:44 > 1:10:46and this wasn't even her funeral.
1:10:46 > 1:10:48Extraordinarily sad.
1:10:48 > 1:10:52I mean, sad because there were thousands and thousands of people
1:10:52 > 1:10:54who were also very sad...
1:10:56 > 1:11:00..but that's, you know, that's your friend.
1:11:05 > 1:11:08On either side, just some of the millions who mourn.
1:11:12 > 1:11:14So many people, so silent.
1:11:19 > 1:11:20So sad.
1:11:32 > 1:11:34So, it was...
1:11:34 > 1:11:37It was a very, very, very odd time.
1:11:39 > 1:11:41And seeing other people so sad,
1:11:41 > 1:11:44I didn't see it as odd, I didn't think of it as odd,
1:11:44 > 1:11:47I don't think any of us who knew her did,
1:11:47 > 1:11:49perhaps, other than how amazing...
1:11:51 > 1:11:55..utterly extraordinary that everyone thinks...
1:11:55 > 1:11:57everyone's feeling the same thing.
1:11:59 > 1:12:02And then, I suppose, with hindsight you look back on it and you think,
1:12:02 > 1:12:06"Well, everybody did feel they knew Diana."
1:12:23 > 1:12:27Is she talking now? Because they've got the light on her.
1:12:28 > 1:12:30It's quite a busy scene this morning.
1:12:30 > 1:12:33About half an hour ago, really, when we got the first light,
1:12:33 > 1:12:36there were still lots of people curled up in their sleeping bags
1:12:36 > 1:12:38and just getting up, but now,
1:12:38 > 1:12:40pretty well everybody is claiming their place.
1:12:40 > 1:12:43Flowers are still coming in, it's quite extraordinary.
1:12:43 > 1:12:45An enormous number of people with bunches of flowers
1:12:45 > 1:12:47in their hands this morning.
1:13:14 > 1:13:17We saw images of people outside the Palace,
1:13:17 > 1:13:20we saw images of the flowers growing.
1:13:22 > 1:13:25Even for those that didn't feel that connection, they thought...
1:13:25 > 1:13:28There was almost a sense of, "I'm missing out on something here.
1:13:28 > 1:13:32"The rest of the nation is experiencing it in this way
1:13:32 > 1:13:36"and I'm not. I think I need to go and be there and be part of that."
1:13:36 > 1:13:39That's big Harrods over there, isn't it?
1:13:39 > 1:13:41- With the big dome on top, yeah? - Yeah.
1:13:41 > 1:13:44There's loads of people outside there, isn't there?
1:13:44 > 1:13:46Lots of flowers.
1:13:46 > 1:13:48- Where's the flowers, then? - See them outside there?
1:13:48 > 1:13:50All outside over there.
1:14:05 > 1:14:07She just seen me and said, "Hello, Colin,"
1:14:07 > 1:14:09and then she came back later and did a walkabout.
1:14:09 > 1:14:11That was the night before,
1:14:11 > 1:14:14evening before her dresses exhibition opened at Christie's.
1:14:14 > 1:14:17- First week of June. - She had a lovely dress.
1:14:19 > 1:14:23The reason people were there was partly because they wanted
1:14:23 > 1:14:27to see a spectacle, but overwhelmingly, I think,
1:14:27 > 1:14:29because they wanted to be there,
1:14:29 > 1:14:35to recognise her and to recognise not only her life
1:14:35 > 1:14:38but her potential, which had now gone.
1:14:45 > 1:14:47Well, I think she saw her role
1:14:47 > 1:14:49within the Royal family disappearing.
1:14:49 > 1:14:51It was all she really knew.
1:14:52 > 1:14:57She was aware of her influence,
1:14:57 > 1:15:00and, I think, rather bravely,
1:15:00 > 1:15:05she decided to carry on
1:15:05 > 1:15:09with what she knew and knew she did well.
1:15:12 > 1:15:17Her personal life was becoming more and more complicated.
1:15:19 > 1:15:22I think she saw her public life
1:15:22 > 1:15:25needed to be more positive
1:15:25 > 1:15:29and that she was achieving something in that.
1:15:32 > 1:15:36The last month of Diana's life, August 1997,
1:15:36 > 1:15:39was absolutely extraordinary.
1:15:39 > 1:15:43We had a nonstop switchback
1:15:43 > 1:15:46of scenes, pictures, events.
1:15:46 > 1:15:48On land mine duty in Africa
1:15:48 > 1:15:52and then suddenly she was on a yacht in the South of France,
1:15:52 > 1:15:56and she was landing in a helicopter in the garden of an astrologer
1:15:56 > 1:15:59in the Midlands for a consultation.
1:15:59 > 1:16:01Then she was with Mother Teresa
1:16:01 > 1:16:04and then she was back on the yacht again
1:16:04 > 1:16:06and then she was in Paris with Dodi,
1:16:06 > 1:16:10and this whole kaleidoscope was moving faster and faster and faster.
1:16:11 > 1:16:15It was this desire for understanding,
1:16:15 > 1:16:19for a certain type of adoration from the press,
1:16:19 > 1:16:20the public, you know,
1:16:20 > 1:16:23that she was doing a good job,
1:16:23 > 1:16:25she was doing a worthwhile job.
1:16:25 > 1:16:29That became paramount. It always concerned me.
1:16:29 > 1:16:32You know, you're giving of yourself all the time,
1:16:32 > 1:16:35but what are you... what are you getting back?
1:16:40 > 1:16:43In her position, I think it was very lonely.
1:16:43 > 1:16:47In many ways it sort of was like a deafening silence,
1:16:47 > 1:16:50being in Kensington Palace, I think. Other than her children,
1:16:50 > 1:16:53which, you know, she was around her children, fine,
1:16:53 > 1:16:54but if the children were at school...
1:16:56 > 1:16:59I think it is isolating, quite lonely when you're on your own.
1:16:59 > 1:17:02You know, particularly after she got divorced, I think,
1:17:02 > 1:17:05you know, life sort of closes down on you a bit.
1:17:05 > 1:17:07You sort of...
1:17:07 > 1:17:11You lose some of your support, you lose some of your confidence.
1:17:12 > 1:17:15It's a sad thought to think she might not have been happy.
1:17:15 > 1:17:17I think she was happy within herself
1:17:17 > 1:17:20but there was this elusive part of her
1:17:20 > 1:17:24that happiness was slightly out of her reach, for some reason.
1:17:28 > 1:17:32I think she was so many different people
1:17:32 > 1:17:37all wrapped up in this one person, this one figure.
1:17:37 > 1:17:41I don't think she probably knew herself
1:17:41 > 1:17:44what she wanted, really.
1:17:44 > 1:17:47Very complex, very complicated.
1:17:49 > 1:17:52But an extraordinary phenomenon.
1:18:00 > 1:18:03The gates to Kensington Palace,
1:18:03 > 1:18:06waiting for the Princess to emerge.
1:18:08 > 1:18:09Diana!
1:18:17 > 1:18:19CRYING AND WAILING IN CROWD
1:18:32 > 1:18:34It wasn't going to be a state funeral
1:18:34 > 1:18:37in the way that there had been previous state funerals,
1:18:37 > 1:18:42because she was this young, modern, glamorous,
1:18:42 > 1:18:45fantastically famous woman
1:18:45 > 1:18:49and the entire world would be watching this.
1:18:49 > 1:18:52It had to be really traditional and proper.
1:18:52 > 1:18:55But there had to be some acknowledgement
1:18:55 > 1:19:01that she was different from other royals that had died.
1:19:05 > 1:19:09And here are some of the many hundreds of people
1:19:09 > 1:19:12from the charities that the Princess supported.
1:19:18 > 1:19:20She was the People's Princess.
1:19:20 > 1:19:23She was really involved with all these charities.
1:19:23 > 1:19:25They were all involved in it.
1:19:25 > 1:19:31She was really familiar with Elton John and all these celebrities.
1:19:31 > 1:19:34So they were going to have to be involved in some way.
1:19:40 > 1:19:47The Royal Standard over the coffin with three wreaths of lilies,
1:19:47 > 1:19:49from her brother and her two sons, on top.
1:19:52 > 1:19:55Nick, we've not yet seen any sign of the Princes.
1:20:00 > 1:20:03There was the great discussion about whether the boys
1:20:03 > 1:20:06should follow behind.
1:20:06 > 1:20:09I do remember making a sort of intervention on that.
1:20:09 > 1:20:13I remember feeling quite emotional about it, cos I just thought,
1:20:13 > 1:20:18"How can he, 12, you know, walk behind his mother's coffin?"
1:20:20 > 1:20:25Look at them standing there in front of the gate of Buckingham Palace,
1:20:25 > 1:20:30a sight that no-one has seen before, because it hasn't happened before.
1:20:30 > 1:20:34I think there was doubt right to the final day as to whether the boys
1:20:34 > 1:20:39would feel able to do it, up to do it, whether they should do it.
1:20:42 > 1:20:43The Prince of Wales.
1:20:45 > 1:20:48Behind him Prince William, Prince Harry,
1:20:48 > 1:20:50walking down towards The Mall.
1:20:50 > 1:20:56So it does look as though they will join in the procession.
1:20:59 > 1:21:01It wasn't an easy decision
1:21:01 > 1:21:06and it was a sort of collective family decision to do that.
1:21:06 > 1:21:08It was one of the hardest things I've ever done,
1:21:08 > 1:21:13but we were overwhelmed by how many people turned out.
1:21:13 > 1:21:15I mean, it was just incredible.
1:21:15 > 1:21:18There is that balance between duty and family.
1:21:18 > 1:21:20That's what we had to do.
1:21:25 > 1:21:29It was only when I saw it on television on the Saturday
1:21:29 > 1:21:31when they appeared. I literally went...
1:21:31 > 1:21:32SHE GASPS
1:21:32 > 1:21:34My God, you know, they've done it.
1:21:34 > 1:21:37I just found it astonishing and so moving.
1:21:41 > 1:21:44SOBBING
1:21:46 > 1:21:50I think it was a group decision, but before I knew it,
1:21:50 > 1:21:53I found myself with a suit on and with a black tie
1:21:53 > 1:21:57and a white shirt, I think, and I was part of it.
1:21:58 > 1:22:01Genuinely, I don't have an opinion on whether that was right or wrong.
1:22:01 > 1:22:03I'm glad I was part of it.
1:22:03 > 1:22:07Looking back on it now, I'm very glad I was part of it.
1:22:11 > 1:22:14I think that was the hardest thing, is that walk.
1:22:14 > 1:22:16It was a very long, lonely walk.
1:22:16 > 1:22:20But, again, sort of the balance between me being Prince William
1:22:20 > 1:22:22and having to do my bit
1:22:22 > 1:22:26versus the private William who just wanted to go into a room and cry,
1:22:26 > 1:22:27who'd lost his mother.
1:22:32 > 1:22:35I just remember hiding behind my fringe, basically.
1:22:35 > 1:22:36At the time, I had a lot of hair.
1:22:36 > 1:22:39My head's down a lot because I'm hiding behind my fringe.
1:22:39 > 1:22:43It was kind of like a little tiny bit of safety blanket, if you like.
1:22:43 > 1:22:45I know it sounds ridiculous, but at the time,
1:22:45 > 1:22:48I felt if I looked at the floor and my hair came down over my face,
1:22:48 > 1:22:50no-one could see me.
1:22:50 > 1:22:53At the time, it was important for me to get through the day.
1:22:58 > 1:23:01Hearing people screaming in the crowds,
1:23:01 > 1:23:06I think the broadcast news even today still talks about the silence.
1:23:06 > 1:23:08Of course, there was a huge amount of silence.
1:23:08 > 1:23:13But what I remember is every 50 yards or whatever,
1:23:13 > 1:23:18certain people in the crowd just unable to contain their emotion.
1:23:19 > 1:23:21Diana!
1:23:21 > 1:23:23I was... That was a big thing.
1:23:25 > 1:23:27SOBBING
1:23:27 > 1:23:29Very alien environment.
1:23:29 > 1:23:32I couldn't understand why everyone wanted to,
1:23:32 > 1:23:35you know, cry as loud as they did
1:23:35 > 1:23:38and show such emotion as they did
1:23:38 > 1:23:40when they didn't really know our mother.
1:23:40 > 1:23:43I felt... I did feel a bit protective at times about that.
1:23:43 > 1:23:45I was like, "Well, you didn't even know her.
1:23:45 > 1:23:48"Why and how are you so upset?"
1:23:51 > 1:23:53But now, looking back, over the last few years,
1:23:53 > 1:23:57I've learnt to understand what it was that she gave the world,
1:23:57 > 1:23:59what she gave a lot of people.
1:23:59 > 1:24:03Back in the '90s, there weren't many other public figures doing
1:24:03 > 1:24:08what she did, and so she was this ray of light in a fairly grey world.
1:24:14 > 1:24:17To this day, I still can't remember how I was thinking.
1:24:17 > 1:24:20I was just, like, so focused on getting it done
1:24:20 > 1:24:22and doing everything that was asked of me there and then
1:24:22 > 1:24:24and making sure that I did my mother proud.
1:24:27 > 1:24:32Both our parents had brought us up to understand that as best we can,
1:24:32 > 1:24:35that there is this element of duty and responsibility that, you know,
1:24:35 > 1:24:37you have to do things you don't want to do.
1:24:37 > 1:24:40But, I have to say, when it becomes that personal -
1:24:40 > 1:24:43walking behind your mother's funeral cortege -
1:24:43 > 1:24:47it goes to another level of duty.
1:24:47 > 1:24:52But, you know, I just kept thinking about what she would want.
1:24:52 > 1:24:57She'd be proud of Harry and I being able to go through it.
1:24:57 > 1:24:59Effectively, she was there with us.
1:24:59 > 1:25:02I felt like she was almost walking along beside us to get us through.
1:25:06 > 1:25:11The Queen now leaving Buckingham Palace
1:25:11 > 1:25:15on her way to Westminster Abbey.
1:25:15 > 1:25:20Uniquely, now the Union flag will be flown at half-mast
1:25:20 > 1:25:23from the Palace staff.
1:25:23 > 1:25:25RIPPLING APPLAUSE
1:25:35 > 1:25:37We're crossing to the Abbey,
1:25:37 > 1:25:40where members of the Spencer family are arriving.
1:25:40 > 1:25:42Lady Sarah on the right,
1:25:42 > 1:25:46with whom the Princess had a particularly close relationship.
1:25:46 > 1:25:48BELL TOLLS
1:25:50 > 1:25:52APPLAUSE
1:26:01 > 1:26:04I knew that the coffin was lead-lined.
1:26:04 > 1:26:10And I think a lot of people were surprised by how apparently unfit
1:26:10 > 1:26:14the soldiers of her regiment, who carried the coffin, looked,
1:26:14 > 1:26:16but they were carrying a serious amount of weight.
1:26:22 > 1:26:26Then the rest of it is just a bit of a blur, really.
1:26:26 > 1:26:28ORGAN PLAYS
1:26:32 > 1:26:36MUSIC: God Save The Queen
1:26:43 > 1:26:48# God save the Queen... #
1:26:48 > 1:26:49The funeral service,
1:26:49 > 1:26:52which was very beautiful in that extraordinarily moving
1:26:52 > 1:26:55and beautiful Abbey,
1:26:55 > 1:27:03and the sound of the guards' steel tips on their shoes
1:27:03 > 1:27:08clacking on the tiles of the nave
1:27:08 > 1:27:15as they carried the Princess down the aisle,
1:27:15 > 1:27:19was ex... It was so moving.
1:27:19 > 1:27:21Absolutely extraordinary.
1:27:21 > 1:27:24Lady Sarah McCorquodale, Diana's elder sister,
1:27:24 > 1:27:26reads from Turn Again To Life.
1:27:26 > 1:27:30I was sick with fear,
1:27:30 > 1:27:32because some kind person had told me
1:27:32 > 1:27:35there were 23 million people watching on television.
1:27:35 > 1:27:38That sort of information isn't really very helpful.
1:27:38 > 1:27:42Complete these dear unfinished tasks of mine
1:27:42 > 1:27:47And I, perchance, may therein comfort you.
1:27:48 > 1:27:51I think they did a pretty good job, actually,
1:27:51 > 1:27:55but there was an element of, you know, Hollywood there as well.
1:27:55 > 1:27:58# Goodbye, England's rose
1:27:58 > 1:28:02# May you ever grow in our hearts
1:28:02 > 1:28:05# You were the grace that placed itself
1:28:05 > 1:28:09# Where lives were torn apart... #
1:28:09 > 1:28:13When the shutters came down and I refused to let myself get sad
1:28:13 > 1:28:15about the fact that my mother had died,
1:28:15 > 1:28:20there were certain things that was like someone firing an arrow
1:28:20 > 1:28:24straight into that barrier and the head of it getting through.
1:28:24 > 1:28:28And Elton John's song was incredibly emotional.
1:28:28 > 1:28:31# And it seems to me you lived your life
1:28:31 > 1:28:33# Like a candle in the wind... #
1:28:33 > 1:28:37That was part of this whole trigger system
1:28:37 > 1:28:40which nearly brought me to the point of crying in public,
1:28:40 > 1:28:43which I'm glad I didn't do.
1:28:43 > 1:28:47# And your footsteps will always fall here
1:28:47 > 1:28:51# Along England's greenest hills... #
1:28:51 > 1:28:58Her legacy is someone who not only has produced two fantastic Princes,
1:28:58 > 1:29:04but, in her work life, touched so many millions of hearts
1:29:04 > 1:29:06from around the world
1:29:06 > 1:29:10and made a real difference to people's lives,
1:29:10 > 1:29:11wherever they were.
1:29:13 > 1:29:17It is a point to remember that of all the ironies about Diana,
1:29:17 > 1:29:19perhaps the greatest was this -
1:29:19 > 1:29:23a girl given the name of the ancient goddess of hunting was,
1:29:23 > 1:29:27in the end, the most hunted person of the modern age.
1:29:29 > 1:29:31She would want us today to pledge ourselves to protecting
1:29:31 > 1:29:36her beloved boys, William and Harry, from a similar fate,
1:29:36 > 1:29:39and I do this here, Diana, on your behalf.
1:29:39 > 1:29:42We will not allow them to suffer the anguish
1:29:42 > 1:29:45that used regularly to drive you to tearful despair.
1:29:45 > 1:29:49I realised that what I was going to have to do
1:29:49 > 1:29:52was say what Diana would have wanted me to say
1:29:52 > 1:29:54now she no longer had a voice.
1:29:55 > 1:29:59So once I had the objective, the actual thoughts and words
1:29:59 > 1:30:03and emotions all slotted into place quite easily.
1:30:03 > 1:30:07All over the world, she was a symbol of selfless humanity.
1:30:08 > 1:30:12A standard bearer for the rights of the truly downtrodden.
1:30:12 > 1:30:15Someone with a natural nobility,
1:30:15 > 1:30:18who was classless, and who proved in the last year
1:30:18 > 1:30:20that she needed no royal title
1:30:20 > 1:30:24to continue to generate her particular brand of magic.
1:30:24 > 1:30:29It was a difficult speech for the Royal family to accept.
1:30:29 > 1:30:35It was a difficult speech for some of the rest of us to accept,
1:30:35 > 1:30:39but it was clearly a speech which came from the heart
1:30:39 > 1:30:40at a difficult time.
1:30:40 > 1:30:42On behalf of your mother and sisters,
1:30:42 > 1:30:45I pledge that we, your blood family,
1:30:45 > 1:30:49will do all we can to continue the imaginative and loving way
1:30:49 > 1:30:52in which you were steering these two exceptional young men,
1:30:52 > 1:30:57so that their souls are not simply immersed by duty and tradition,
1:30:57 > 1:30:59but can sing openly as you planned.
1:30:59 > 1:31:03Above all, we give thanks for the life of a woman
1:31:03 > 1:31:06I'm so proud to be able to call my sister -
1:31:06 > 1:31:09the unique, the complex, the extraordinary
1:31:09 > 1:31:11and irreplaceable Diana,
1:31:11 > 1:31:14whose beauty, both internal and external,
1:31:14 > 1:31:17will never be extinguished from our minds.
1:31:18 > 1:31:20APPLAUSE
1:31:35 > 1:31:38And there was this extraordinary noise
1:31:38 > 1:31:39that came from outside the Abbey.
1:31:41 > 1:31:45And it swept through like a tsunami
1:31:45 > 1:31:48up the aisles and to the top of the Abbey.
1:31:48 > 1:31:53Spontaneous applause breaks out in Westminster Abbey.
1:31:53 > 1:31:55I've never heard that before.
1:31:58 > 1:32:01I'm sure that Diana didn't set out
1:32:01 > 1:32:05to be part of a democratising of Britain,
1:32:05 > 1:32:07but I think she had that effect.
1:32:07 > 1:32:10The circumstances of her death,
1:32:10 > 1:32:15the immediate reaction of the public, the Royal family and others
1:32:15 > 1:32:20to her death, this was emblematic
1:32:20 > 1:32:24of a really rapidly changing society.
1:32:24 > 1:32:29The people of this country, they had a voice through Diana,
1:32:29 > 1:32:34and they made their voice heard after Diana died.
1:32:40 > 1:32:44I think by the end of that week,
1:32:44 > 1:32:49we'd come to almost a new settlement, if you like,
1:32:49 > 1:32:51between the monarchy and people.
1:32:57 > 1:32:59I think in the course of this week, the monarchy,
1:32:59 > 1:33:01and the Queen in particular,
1:33:01 > 1:33:06showed that they had that capacity to adapt and adjust.
1:33:08 > 1:33:13Realising what from Diana's life they had to, as it were,
1:33:13 > 1:33:16keep as part of the monarchy going forward.
1:33:19 > 1:33:22When you're that young and something like that happens to you,
1:33:22 > 1:33:24I think it's lodged in your heart and in your head.
1:33:24 > 1:33:26It stays there for a very, very long time.
1:33:26 > 1:33:29Years after, I spent a long time in my life
1:33:29 > 1:33:32with my head buried in the sand, you know, thinking,
1:33:32 > 1:33:35"I don't want to be Prince Harry, I don't want this responsibility.
1:33:35 > 1:33:39"I don't want this role. Look what's happened to my mother.
1:33:39 > 1:33:41"Why does this have to happen to me?"
1:33:45 > 1:33:48But now all I want to do is try
1:33:48 > 1:33:51and fill the holes that my mother has left.
1:33:51 > 1:33:54That's what it's about for us, trying to make a difference
1:33:54 > 1:33:56and, in making a difference, making her proud.
1:34:02 > 1:34:04She was the Princess of Wales and she stood for so many things,
1:34:04 > 1:34:07but deep down inside, for us, she was a mother.
1:34:07 > 1:34:09And-and-and...
1:34:09 > 1:34:14And we will miss our mother and wonder every single...
1:34:14 > 1:34:17I wonder every single day what it would be like having her around.
1:34:22 > 1:34:26When you have something so traumatic as the death of your mother
1:34:26 > 1:34:29when you're 15, it will either make or break you.
1:34:29 > 1:34:31And I wouldn't let it break me.
1:34:31 > 1:34:32I wanted it to make me.
1:34:33 > 1:34:37I wanted her to be proud of the person that I would become.
1:34:37 > 1:34:42I didn't want her worried or her legacy to be that, you know,
1:34:42 > 1:34:45William and/or Harry were completely and utterly devastated by it.
1:34:53 > 1:34:55She loved Harry and I dearly,
1:34:55 > 1:34:57even so that now I can sit here after 20 years
1:34:57 > 1:34:59and I still feel that love,
1:34:59 > 1:35:01I still feel that warmth 20 years on,
1:35:01 > 1:35:05which is, you know, a huge testament to her.
1:35:11 > 1:35:14If I can be even a fraction of what she was, I'll be proud.
1:35:14 > 1:35:17I'll hopefully make her proud in what I've done.