0:00:04 > 0:00:07I just started screaming and crying, and telling them not to shoot me.
0:00:07 > 0:00:22And so he shot the girl, he shot her in the head in front of me.
0:00:22 > 0:00:25The subjects were not only going on a rampage, but they were going
0:00:25 > 0:00:26to destroy the school.
0:00:26 > 0:00:34The Columbine High School massacre had a seismic impact upon America.
0:00:34 > 0:00:3713 people died and 24 others were injured before the two killers
0:00:37 > 0:00:40turned their guns on themselves.
0:00:40 > 0:00:44I have to take this moment once again
0:00:44 > 0:00:47to hammer home to all the children of America that violence is wrong.
0:00:47 > 0:00:52The actions of teenagers Eric Harris and Dylan Klebold made Columbine
0:00:52 > 0:00:55a byword for the phenomenon of school shootings,
0:00:55 > 0:00:59that terrible day often cited as an inspiration for other attacks.
0:00:59 > 0:01:03In the aftermath of the tragedy, the parents of the two killers came
0:01:03 > 0:01:06in for fierce criticism.
0:01:06 > 0:01:08People asked, how could they not have known?
0:01:08 > 0:01:11How could they have missed the signs?
0:01:11 > 0:01:14Now, after 17 years, the mother of one of the two killers
0:01:14 > 0:01:17has broken her silence.
0:01:17 > 0:01:23The guilt I feel even loving Dylan, or feeling that way about him,
0:01:23 > 0:01:27knowing what he did and how he hurt other people...
0:01:28 > 0:01:31For 17 years, Dylan Klebold's mother Sue has been trying to understand
0:01:31 > 0:01:43what drove her son to kill.
0:01:43 > 0:01:50I felt that by sharing this story it might help somebody.
0:01:50 > 0:01:52It might give them an opportunity to view their own
0:01:52 > 0:01:54families, their own children, differently, and see things
0:01:54 > 0:01:59in a way that I was unable to see.
0:01:59 > 0:02:02What kind of child was he?
0:02:02 > 0:02:07He was a cherub, he was precocious, he was extremely bright, playful,
0:02:07 > 0:02:13loving, thick, long hair, like a mane, and just a happy,
0:02:13 > 0:02:21engaged, engaging child.
0:02:21 > 0:02:24In the book you say that when Dylan was born you had a premonition that
0:02:25 > 0:02:27something awful was going to happen.
0:02:27 > 0:02:30It was the strangest thing, and I have never in my life had
0:02:30 > 0:02:33anything happen like that.
0:02:33 > 0:02:36When Dylan was an infant, he was newborn and I was in the hospital,
0:02:36 > 0:02:40and I was holding him in my arms, and I had a sudden feeling.
0:02:40 > 0:02:44It was - all I can think of, it was like a bird of prey had
0:02:44 > 0:02:48passed over us, and I just felt the shadow had rushed across my face.
0:02:48 > 0:02:52And this feeling I got was that this child will bring you sorrow,
0:02:52 > 0:02:54that something is wrong.
0:02:54 > 0:02:56And it was so bizarre, because he was a healthy,
0:02:56 > 0:02:58perfectly healthy child.
0:02:58 > 0:03:00But I do remember having that feeling,
0:03:00 > 0:03:03and I never thought about it again until, like, the day after Columbine
0:03:03 > 0:03:10I woke up and I remembered that.
0:03:10 > 0:03:13Dylan Klebold lived in this house in the sandstone foothills of Jefferson
0:03:14 > 0:03:18County for almost a decade.
0:03:18 > 0:03:22Dylan, his older brother Byron, his mother Sue and his father Tom
0:03:22 > 0:03:28were a typical suburban family.
0:03:28 > 0:03:30Sue worked with disabled students in community college,
0:03:30 > 0:03:31Tom was a geophysicist.
0:03:31 > 0:03:36Both looked for good behaviour in their boys.
0:03:36 > 0:03:39Dylan and Eric met at middle school, and entered Columbine High in 1995,
0:03:39 > 0:03:42aged 14 and 15 respectively.
0:03:42 > 0:03:46Over time they became increasingly close.
0:03:46 > 0:03:53Dylan nicknamed himself Vodka, Eric was Reb, short for rebel.
0:03:53 > 0:03:57Eric Harris spent a bit of time at your house, but he was a friend
0:03:57 > 0:04:00of Dylan's for awhile, and once you even gave him a job reference.
0:04:00 > 0:04:04What were your impressions of him?
0:04:04 > 0:04:07My impressions of Eric for the most part was that he was
0:04:07 > 0:04:11a perfectly normal, likeable kid.
0:04:11 > 0:04:15The only time I ever saw Eric act in a way that I thought was
0:04:15 > 0:04:17inappropriate was at a football game, when they were
0:04:17 > 0:04:21both at a football game, on the football team, and their team lost.
0:04:21 > 0:04:25I thought, well, here is a moody kid who has just lost his cool, and...
0:04:25 > 0:04:33You know, it wasn't anything that struck me as being dangerous.
0:04:33 > 0:04:36But what was Dylan's relationship with him like, do you think?
0:04:36 > 0:04:41I felt that up until that time that they got in trouble together...
0:04:41 > 0:04:42Which was 1997.
0:04:42 > 0:04:45It was 14 months before they died, they both were involved in a theft.
0:04:45 > 0:04:47They stole something out of a parked van.
0:04:47 > 0:04:50They both got arrested, and they got into something called
0:04:50 > 0:04:55a Diversion programme.
0:04:55 > 0:04:57When that incident occurred, I determined that their influence
0:04:57 > 0:05:02on each other was not a good thing.
0:05:02 > 0:05:04My husband and I made an effort to try and keep
0:05:04 > 0:05:07them apart more, and to very closely monitor this relationship.
0:05:07 > 0:05:10And it seemed to us that Dylan had pulled back from that relationship
0:05:10 > 0:05:19a lot on his own.
0:05:19 > 0:05:21The boys escaped a criminal record by enrolling in a rehabilitation
0:05:21 > 0:05:26programme known as Diversion.
0:05:26 > 0:05:29But Dylan's behaviour towards his parents was becoming
0:05:29 > 0:05:29increasingly erratic.
0:05:29 > 0:05:31Dylan became more withdrawn, more hostile.
0:05:31 > 0:05:34But he still took part in family events, he held down a part-time
0:05:34 > 0:05:37job, he went to the school prom three days before the massacre.
0:05:37 > 0:05:40But what his parents didn't know was that Dylan Klebold had
0:05:40 > 0:05:47been suicidal for two years.
0:05:47 > 0:05:50He poured all his rage and upset into diaries and journals,
0:05:50 > 0:05:52that were only handed to the Klebolds by the police almost
0:05:52 > 0:05:55two years after the killings.
0:05:55 > 0:05:58In the Diversion paperwork, you wrote Dylan is introverted and has
0:05:58 > 0:06:12grown apart from those of his age.
0:06:12 > 0:06:14He is often sullen, his behaviour seem disrespectful to others.
0:06:14 > 0:06:17He seems intolerant of those in authority, and intolerant of others.
0:06:17 > 0:06:20These were some of the core issues affecting him.
0:06:20 > 0:06:22Right, and what I wanted to do when we went to Diversion,
0:06:22 > 0:06:26I was so worried about him that I wanted to put everything into
0:06:26 > 0:06:30the Diversion report that could show any kind of concerns that I had.
0:06:30 > 0:06:34So I tried to be extremely open, to say, yes, he gets irritable, and
0:06:34 > 0:06:38yes, he does spend time in his room, because I wanted them to be able to
0:06:38 > 0:06:40help him and help us deal with this.
0:06:40 > 0:06:43That was as bad as it got with Dylan, when I tried to say,
0:06:43 > 0:06:49what could I say that would put it all out there, so they could help?
0:06:49 > 0:06:51You talked about having concerns over his behaviour.
0:06:51 > 0:06:55So did you check on his room?
0:06:55 > 0:06:57Oh, yes.
0:06:57 > 0:07:01In the times that I was in and out of his room, it was because I was
0:07:01 > 0:07:03checking to see how clean it was.
0:07:03 > 0:07:06I mean, it was like, you need to change your bed,
0:07:06 > 0:07:10you know, let's get this picked up.
0:07:10 > 0:07:15I wasn't looking for anything wrong, because I didn't see it.
0:07:15 > 0:07:17Now, after he was arrested, yes, I searched his room.
0:07:17 > 0:07:22We tore his room apart, because it was like, what is missing?
0:07:22 > 0:07:24I believe in searching kids' rooms for their own protection.
0:07:24 > 0:07:28But over time - as I said, the arrest was 14 months before he died,
0:07:28 > 0:07:32he was a graduating senior going for college, and it seemed that at some
0:07:32 > 0:07:35point it was no longer appropriate to search his room, because he was
0:07:35 > 0:07:42going to be moving out and living on his own.
0:07:42 > 0:07:44Dylan was just weeks away from graduation
0:07:44 > 0:07:49when the massacre took place.
0:07:49 > 0:07:52Columbine High School is 15 miles south of Denver, in the shadow
0:07:52 > 0:07:54of the Rocky Mountains.
0:07:54 > 0:07:58On 20 April 1999, its name became infamous around the world when
0:07:58 > 0:08:01Dylan Klebold and Eric Harris calmly drove their cars, packed with
0:08:01 > 0:08:03explosives, guns and grenades, into the school's parking lot, and
0:08:03 > 0:08:09set about destroying the school.
0:08:09 > 0:08:11This wasn't a moment of madness.
0:08:11 > 0:08:20It was a cold-blooded massacre, one ten months in the planning.
0:08:20 > 0:08:23-- It was a cold-blooded massacre, months and months in the planning.
0:08:23 > 0:08:26A suburban high school turned into a killing field.
0:08:26 > 0:08:29One by one, they extracted the dead and injured from the school.
0:08:29 > 0:08:32This teenager was rescued from an upstairs classroom.
0:08:32 > 0:08:35I have been a SWAT officer since 1980, and this was clearly
0:08:35 > 0:08:39the most devastating and traumatic scene that I had ever seen.
0:08:40 > 0:08:44I hope never to see it again.
0:08:45 > 0:08:47Tell me how that day began.
0:08:47 > 0:08:49It was still dark, and the house was black.
0:08:49 > 0:08:52And I heard Dylan thundering down the stairs in his boots,
0:08:52 > 0:08:54because his bedroom was upstairs and ours was down.
0:08:54 > 0:09:02And I was startled, because it was too early for him to be up.
0:09:02 > 0:09:12And I opened my bedroom door, and I yelled, Dyl?
0:09:12 > 0:09:14And he had run past my room, down the stairs,
0:09:14 > 0:09:16and he was out the front door.
0:09:16 > 0:09:19And I couldn't see him, but all I heard him say was bye, and
0:09:19 > 0:09:21then he slammed the door and left.
0:09:21 > 0:09:23And I was very concerned.
0:09:23 > 0:09:25I woke my husband immediately, and said something is bothering him.
0:09:25 > 0:09:28Would you be home today, will you talk with him?
0:09:28 > 0:09:31My husband walked out of our home, and he said I will be home,
0:09:31 > 0:09:38I will be home all day, I will talk to him when he gets home.
0:09:38 > 0:09:39And then what happened?
0:09:39 > 0:09:41I was getting ready to go to a meeting, I worked
0:09:41 > 0:09:43for the community college system.
0:09:43 > 0:09:46And I had left my desk and came back and the message light
0:09:46 > 0:09:57was flashing on the telephone.
0:09:57 > 0:09:59And I thought, well, I better listen to this.
0:09:59 > 0:10:03I picked up the phone and listened, and it was my husband's voice,
0:10:03 > 0:10:04and he sounded horribly upset.
0:10:04 > 0:10:06His voice was cracking, he could hardly breathe.
0:10:06 > 0:10:08And he said, listen to the television.
0:10:08 > 0:10:09Something horrible is happening at school.
0:10:09 > 0:10:11It was such a day of confusion.
0:10:11 > 0:10:13We had police came to our home.
0:10:13 > 0:10:16We were asked to leave our home, we had to sit outside.
0:10:16 > 0:10:17We sat on the ground all day.
0:10:17 > 0:10:21At that stage, though, you must have thought that it was more likely that
0:10:21 > 0:10:24your son was involved in the shooting, as opposed to being shot.
0:10:24 > 0:10:27We could hear through the window, the television was on, and at one
0:10:27 > 0:10:32point we heard 25 people were dead.
0:10:32 > 0:10:34And I remember at that point thinking, if Dylan is really
0:10:34 > 0:10:36doing this, he must stop.
0:10:36 > 0:10:39That moment was when I really...
0:10:39 > 0:10:46I prayed for him to die.
0:10:46 > 0:10:48I thought, something has got to stop this,
0:10:48 > 0:10:50whatever it is that is going on.
0:10:50 > 0:10:53It took me a very long time to believe, months, to believe that
0:10:53 > 0:10:56my son was actually responsible for killing and hurting people.
0:10:56 > 0:10:59Up until that time, I believe I was living in a really...
0:10:59 > 0:11:01An extreme state of denial, just saying, he was there,
0:11:01 > 0:11:05but he didn't really kill anybody, or he wasn't what they are saying.
0:11:05 > 0:11:08It was Eric.
0:11:08 > 0:11:13Yes, it had to be Eric.
0:11:13 > 0:11:17What his parents were unaware of was that Dylan had hidden
0:11:17 > 0:11:22a sawn-off shotgun and ammunition in his bedroom.
0:11:22 > 0:11:28Police later said that Klebold and Harris had prepared 99 home-made
0:11:28 > 0:11:32explosives for use in the attack.
0:11:32 > 0:11:37It must have been a very strange thing to compute,
0:11:37 > 0:11:40to know that between them, Dylan Klebold and Eric Harris were
0:11:40 > 0:11:42going to blow up the whole school.
0:11:42 > 0:11:46That was one of the most difficult moments of this entire process.
0:11:46 > 0:11:50I had to go through so many... so many phases of accepting this
0:11:50 > 0:11:52and accepting OK, they were there.
0:11:52 > 0:11:54OK, they hurt people.
0:11:54 > 0:11:56And it was purposeful.
0:11:56 > 0:11:59Yes, it was planned, it wasn't impulsiveness.
0:11:59 > 0:12:02And then at the police report to finally learn
0:12:02 > 0:12:06their plan had been to kill everyone in the school, but it failed.
0:12:06 > 0:12:09When I thought of that and thought of the magnitude,
0:12:09 > 0:12:15I really didn't think I was going to live through it.
0:12:15 > 0:12:21In the book, you describe him as withdrawn and monosyllabic
0:12:21 > 0:12:24sometimes, and took failure hard, and I wonder, do you feel there
0:12:24 > 0:12:25were certain signs you missed?
0:12:25 > 0:12:28I think there were.
0:12:28 > 0:12:37In particular, the fact that in his junior year,
0:12:37 > 0:12:38several things happened to him.
0:12:38 > 0:12:40We had all those issues in a row.
0:12:40 > 0:12:43He got arrested, he got in trouble at school, he had
0:12:43 > 0:12:44scratched a locker at school.
0:12:44 > 0:12:50I did not recognise that those things meant that there was a
0:12:50 > 0:12:52potential life-and-death situation.
0:12:52 > 0:12:54I did not recognise these were possible signs
0:12:54 > 0:12:59of a mental condition.
0:12:59 > 0:13:05According to FBI records, there have been 50 mass murders or
0:13:05 > 0:13:10attempted mass murders at schools in America since Columbine.
0:13:10 > 0:13:14Sue Klebold made one stipulation before our interview -
0:13:14 > 0:13:17that we would not show the CCTV pictures of Dylan and Eric
0:13:18 > 0:13:19in the school during the massacre...
0:13:19 > 0:13:25for fear of copycat attacks.
0:13:25 > 0:13:29You were asked to go to the Sheriff's Office six months after
0:13:29 > 0:13:30the massacre to be shown videos.
0:13:30 > 0:13:32Tell me about that.
0:13:32 > 0:13:34It was a collection of the two of them talking
0:13:34 > 0:13:41about what they were going to do and being horribly violent and hateful.
0:13:41 > 0:13:43I remember when I saw that, I stood up
0:13:43 > 0:13:45and thought I was going to be ill.
0:13:45 > 0:13:46It was such a shock.
0:13:46 > 0:13:50The person I was seeing on that film was not anybody I could recognise.
0:13:50 > 0:14:01It was not Dylan.
0:14:01 > 0:14:05But at that point, did you have to face up to the fact that he was
0:14:05 > 0:14:06equally responsible for Columbine?
0:14:06 > 0:14:07That's correct.
0:14:07 > 0:14:10That was the moment, that was the day which I learned he was not
0:14:10 > 0:14:12an innocent bystander who happened to get involved.
0:14:12 > 0:14:15This was not an impulsive act.
0:14:15 > 0:14:16He prepared for this for a long period of time,
0:14:16 > 0:14:19and he was equally involved in killing people and saying horrible
0:14:19 > 0:14:26things to people before they died.
0:14:26 > 0:14:29In the aftermath of the massacre, you had support from friends
0:14:29 > 0:14:30and co-workers,
0:14:30 > 0:14:32but you also had a substantial firestorm coming at you.
0:14:32 > 0:14:44What sort of things happened?
0:14:44 > 0:14:47I remember being in a grocery store and paying with a
0:14:47 > 0:14:50cheque, and the checker recognised my name and asked if I knew him,
0:14:50 > 0:14:52and I said, "Yes, he was my son".
0:14:52 > 0:14:56And she started in a very loud voice saying this was the work of Satan,
0:14:56 > 0:14:59and just shouting at me.
0:14:59 > 0:15:01I was trying to bag my groceries and get out.
0:15:01 > 0:15:04I would turn on the radio and hear myself being discussed and
0:15:05 > 0:15:08called disgusting.
0:15:08 > 0:15:12So these were just things that happened, and it created a feeling
0:15:12 > 0:15:16of being watched and judged.
0:15:16 > 0:15:19This instant decision about what had happened by people who didn't know.
0:15:19 > 0:15:23People want to believe it's something as simple
0:15:23 > 0:15:26as bad parenting.
0:15:26 > 0:15:28Because that is a comforting thought.
0:15:28 > 0:15:32Nobody wants to believe this could happen to us.
0:15:32 > 0:15:36And I think it made people feel safer to believe that we were all
0:15:36 > 0:15:39of the things they wished we were, or perceived us to be,
0:15:39 > 0:15:42or imprinted on us.
0:15:42 > 0:15:45Because then they would feel, "This could not happen to me,
0:15:45 > 0:15:47because I'm not like that".
0:15:47 > 0:15:49You also wrote to the victims' families.
0:15:49 > 0:15:53I did do that, yes.
0:15:53 > 0:15:55One father did write back to us about a year later,
0:15:55 > 0:15:59which I was extremely grateful for, and wanted to meet us.
0:15:59 > 0:16:02It was profoundly comforting to me and meant so much to me.
0:16:02 > 0:16:05I received a letter from the sister of one
0:16:05 > 0:16:11of the girls who had been shot.
0:16:11 > 0:16:15And then one of the mothers of one of the girls who had been
0:16:15 > 0:16:18killed also reached out and wanted to meet with me.
0:16:18 > 0:16:20And those things meant so much to me.
0:16:20 > 0:16:23I could not even begin to explain how it felt so wonderful to have
0:16:23 > 0:16:35them be gracious enough and brave enough to do that.
0:16:35 > 0:16:37Sue Klebold now believes that Dylan's suicidal years were
0:16:37 > 0:16:39a significant factor in the Columbine massacre.
0:16:39 > 0:16:41Since 1999, she has become increasingly involved
0:16:41 > 0:16:42in the issue of suicide prevention.
0:16:42 > 0:16:44She's written a book about the Columbine tragedy,
0:16:44 > 0:16:47A Mother's Reckoning, donating profits to mental health charities.
0:16:47 > 0:17:00You say in the book, "I should listen more and lecture less".
0:17:00 > 0:17:04In all the years since I lost Dylan, I wish I had
0:17:04 > 0:17:11just said, "You feel that way.
0:17:11 > 0:17:14Tell me some more about how you feel."
0:17:14 > 0:17:20I think I had a tendency to lecture, tell him what to do,
0:17:20 > 0:17:22or to do what parents do.
0:17:22 > 0:17:29And I just wished that I had talked much less.
0:17:29 > 0:17:33You wrote in the book it would have been better for the world if Dylan
0:17:33 > 0:17:36had not been born, but it would not have been better for you.
0:17:36 > 0:17:43The guilt I feel at even loving Dylan,
0:17:43 > 0:17:47or feeling that way about him, knowing what he did and how he hurt
0:17:47 > 0:17:56other people, but Dylan was my son.
0:17:56 > 0:17:59And knowing him did enrich my life, and I loved him, and he brought joy
0:17:59 > 0:18:02to me when he was alive.
0:18:02 > 0:18:04And since his death, I have found meaning in life
0:18:04 > 0:18:07by trying to find answers to understand why this happened and how
0:18:07 > 0:18:09this terrible thing came about.
0:18:09 > 0:18:16What do you wish you had said to Dylan that morning
0:18:16 > 0:18:22when he ran out of the house?
0:18:22 > 0:18:29I think I wish I had just tackled him.
0:18:29 > 0:18:31And just said, "Sit down, you're not going anywhere.
0:18:31 > 0:18:35We're going to talk."
0:18:35 > 0:18:37I read somewhere you had worn a piece of his clothing,
0:18:37 > 0:18:40you held onto things.
0:18:40 > 0:18:43Yes, I did wear his clothes for a long time.
0:18:43 > 0:18:44My husband and I both did.
0:18:44 > 0:18:48It's just a feeling of wanting him a little bit closer.
0:18:48 > 0:18:51In the aftermath of all this,
0:18:51 > 0:18:54your very strong and long marriage didn't survive.
0:18:54 > 0:18:56I wonder why you decided to go your separate ways.
0:18:56 > 0:19:02You said, "For the sake of our friendship".
0:19:02 > 0:19:04Right.
0:19:04 > 0:19:06When this tragedy happened, it was like
0:19:06 > 0:19:12a lightning bolt hitting a tree.
0:19:12 > 0:19:16It just sort of split whatever the marriage was.
0:19:16 > 0:19:19We responded to the tragedy differently, and what we felt
0:19:19 > 0:19:22our life calling was in relation to this.
0:19:22 > 0:19:25It was like being on a ice floe that just got smaller and smaller,
0:19:25 > 0:19:45and there was no common ground.
0:19:45 > 0:19:48The tragedy, which was at the time the worst school shooting in
0:19:48 > 0:19:49American history, cast a long shadow.
0:19:49 > 0:19:51Families were shattered, sons and daughters dead.
0:19:51 > 0:20:00One teacher murdered as he tried to protect students.
0:20:00 > 0:20:03And those shot that day and survived, some are living with
0:20:03 > 0:20:05the most horrific wounds.
0:20:05 > 0:20:06Have you been to the memorial?
0:20:06 > 0:20:08I have.
0:20:08 > 0:20:10What happened when you went there?
0:20:10 > 0:20:13I have gone quite a few times.
0:20:13 > 0:20:21And what I do is I sit there, and in my head I talk to the kids.
0:20:21 > 0:20:24And to the teacher who was there.
0:20:24 > 0:20:31Without the rest of the world, without parents, lawyers, community.
0:20:31 > 0:20:34I just want them to know that I'm thinking of them...
0:20:34 > 0:20:38And I will always think of them.
0:20:38 > 0:20:49Do you want to take a moment?
0:20:49 > 0:20:51I'm OK.
0:20:51 > 0:20:54OK.
0:20:54 > 0:20:59You talk a lot in the book about faith.
0:20:59 > 0:21:01Do you still believe in God?
0:21:01 > 0:21:09Not in the same way that I did before.
0:21:09 > 0:21:13I wonder if you had religion before in a different way, or whether you
0:21:13 > 0:21:15believe there is an afterlife?
0:21:15 > 0:21:16I don't know.
0:21:16 > 0:21:21I go back and forth on that.
0:21:21 > 0:21:23If there is, you will see Dylan again.
0:21:23 > 0:21:26That's really what I'm asking.
0:21:26 > 0:21:31That is the one thing I have hoped for, again and again, that at some
0:21:31 > 0:21:34moment, either in this present life or in the transition or in the
0:21:34 > 0:21:36afterlife, that I must see him again.
0:21:36 > 0:21:40I'm hoping that I will see him again.
0:21:40 > 0:21:47If you believe in good and evil, you might be in a different place.
0:21:47 > 0:21:52I know, I know. I know.
0:21:52 > 0:21:56A lot of people will read this book and read it in a lot
0:21:56 > 0:21:59of different ways, because it will mean a lot to different groups.
0:21:59 > 0:22:02It will mean a lot to the victims' families, to the survivors, some
0:22:02 > 0:22:04of whom are still, two, in a wheelchair.
0:22:04 > 0:22:06What would you say to them?
0:22:06 > 0:22:17What do you say to them now?
0:22:17 > 0:22:20I have this feeling of wanting to say over and over again, "I'm sorry,
0:22:20 > 0:22:27I'm sorry, I'm sorry".
0:22:27 > 0:22:31And I know that such a thing is so completely inadequate,
0:22:31 > 0:22:38but I don't know what else to say besides I'm sorry.
0:22:38 > 0:22:42I'm just so sorry for what Dylan did, and I wouldn't even know what