0:00:01 > 0:00:09Three a across Wales people are selling their homes to pay for
0:00:09 > 0:00:14their health. Very harsh, paved for everything, home in his castle, mum
0:00:14 > 0:00:18has not even passed on. The social services wanted to pay for my mum's
0:00:18 > 0:00:23care, or willing to take the house from me. Teenagers was meant to
0:00:23 > 0:00:28take care of us from cradle to grave. A lot of bureaucracy.
0:00:28 > 0:00:33Families are being denied what they are entitled to. For many elderly
0:00:34 > 0:00:37who become ill getting free care is a battle. I shouldn't have to beat
0:00:37 > 0:00:41and medical administrator. I just worry I will not be able to go on
0:00:41 > 0:00:51caring for Mann. Experts say it is harder to get funding here than in
0:00:51 > 0:00:59
0:00:59 > 0:01:09England. Very angry indeed. It is a This lovely table will have to go.
0:01:09 > 0:01:10
0:01:10 > 0:01:14Those have got to go to the charity shop. There she is, lovely. Julian
0:01:14 > 0:01:20Webb and her brother are clearing their mother's house near Cardiff.
0:01:20 > 0:01:26-- Julian. Mrs Anna Jenkins is 91. She has become too ill to be cared
0:01:26 > 0:01:33for her at home so has gone into a nursing home. She has got
0:01:33 > 0:01:40Alzheimer's. Short-term memory loss, she has an underlying heart
0:01:40 > 0:01:50condition. That is the year we moved in here. It is a difficult
0:01:50 > 0:01:52
0:01:52 > 0:01:56time. This used to be my old dressing table. They are very happy
0:01:56 > 0:02:02with the care at the home, but with fees of more than �2,000 per month
0:02:02 > 0:02:07they have been forced to sell their mother's house to pay the bills.
0:02:07 > 0:02:12come here on my own sometimes and feel very unhappy and Robert does
0:02:12 > 0:02:17the same. But mum hasn't died, we are concentrating on her being
0:02:17 > 0:02:20alive and looking after -- after her so we have to be matter-of-fact
0:02:20 > 0:02:25about her but we have been rushed and forced at a time when we just
0:02:25 > 0:02:29don't want to be doing it. We just want to be it looking after. You
0:02:29 > 0:02:37could cry all day but it doesn't get you anywhere. You have just got
0:02:37 > 0:02:41to do the best you can with the circumstances you have been given.
0:02:41 > 0:02:48Mum and dad were very happy. They lived together here. 47 years. They
0:02:48 > 0:02:52were still holding hands. Her dad was a builder and carpenter. They
0:02:52 > 0:02:59worked hard, and saved hard, and eventually they bought their own
0:02:59 > 0:03:03family home. It is mum's house. If it keeps her comfortable and that
0:03:03 > 0:03:09is what is going to happen, that will happen. It is the principle.
0:03:09 > 0:03:14Dad worked jolly hard, approves, cold weather, didn't have a pension.
0:03:14 > 0:03:24They lived on what he bought him every month. And that is all they
0:03:24 > 0:03:29
0:03:29 > 0:03:33They are not alone. Each year more than 1,000 families in Wales sell
0:03:33 > 0:03:43up to pay care home fees. Council rules say if you have assets of
0:03:43 > 0:03:48
0:03:48 > 0:03:57more than �22,500, you have to pay for this type of care. Mums blouse.
0:03:58 > 0:04:00That is going? Dad paid all his contributions, all his life. Been
0:04:01 > 0:04:05evident in a million years, that all the many dead was saving when
0:04:05 > 0:04:15he was cutting back on other things, it didn't matter because they could
0:04:15 > 0:04:16
0:04:16 > 0:04:21have rented a house and used the Many memories. If the main reason
0:04:21 > 0:04:25you are in a nursing home is for a healthy lead to the law says the
0:04:25 > 0:04:29NHS should pay. Gillian and Robert believe them mother should be
0:04:29 > 0:04:34eligible because she is ill but the local health board say she is
0:04:34 > 0:04:44simply not ill enough. We are losing her bit by bit. Very slowly,
0:04:44 > 0:04:50very sad. In my opinion she is a pretty ill lady. She has got a foot
0:04:50 > 0:04:54infection which causes the flesh to rot. She has been lying on a
0:04:54 > 0:04:58reclining seat for two months in the day, and then they have to
0:04:58 > 0:05:02hoist her to get her into bed and night. She has to be taken to the
0:05:02 > 0:05:12toilet. I did know exactly how ill you have to be to get the extra
0:05:12 > 0:05:13
0:05:13 > 0:05:18help. But it would seem a mum I got a nice smile there, haven't
0:05:18 > 0:05:22you? Going to have a little yoghurt for me please. It is from the
0:05:22 > 0:05:27hospital, they said you have to have it when you don't have much of
0:05:27 > 0:05:35your breakfast. Helen Jones is one of Wales 350,000 carers. She has
0:05:35 > 0:05:45chosen to look after her mother, Cynthia Molkner, 24 hours a day,
0:05:45 > 0:05:50
0:05:50 > 0:05:55She was once a successful businesswoman. Now she has fescue a
0:05:56 > 0:06:04dementia. She has been left bed- bound after his stroke. She was a
0:06:04 > 0:06:09model when she was young. She still knows how to play for the camera.
0:06:09 > 0:06:15Helen pays �50 per week for council care is to come and twice a day to
0:06:15 > 0:06:20wash and change her mother. Everything else she does on her own.
0:06:20 > 0:06:277 o'clock a start. I stop breakfast-time with porridge. Had
0:06:27 > 0:06:32Minister her medication. Sometimes she has had in incontinence issue.
0:06:32 > 0:06:41-- April on, gloves on, strip the bed. Then the washing machine goes
0:06:41 > 0:06:45on, sometimes twice a day. Making big containers full of food. A poor
0:06:45 > 0:06:49relation on her hands because of her skin. Pacheco regularly for bed
0:06:49 > 0:06:58sores because she is on a special matches in a hospital bed. I have
0:06:58 > 0:07:01to make sure she is hydrated. I have to check on her, up to every
0:07:01 > 0:07:0515 minutes because she tries to get out of bed sometimes and the first
0:07:05 > 0:07:10sign is ins when she puts her knees it. I would just have a quick look
0:07:10 > 0:07:15if I may. Helen has been nurse, chef and hospital porter every day
0:07:15 > 0:07:21for nearly two years, without a break. Try your hand on the prowl
0:07:21 > 0:07:30for me. You have forgotten how, having you. -- towel. Now it is
0:07:30 > 0:07:34affecting her health. This is typical. I will be one second.
0:07:34 > 0:07:39is the doctor's surgery. Helen has been in for tests. I made good
0:07:40 > 0:07:46judgment call and thought there would get better on my own.
0:07:46 > 0:07:51Unbelievable. Helen has had no help to pay for respite care because her
0:07:51 > 0:07:55mother's assets including the fat are worth more than 22 pairs of
0:07:55 > 0:08:00�500. She believes her mother is ill enough to qualify for
0:08:00 > 0:08:05continuing health care funding which could pay for respite care.
0:08:05 > 0:08:11Just for four weeks per year, it is nothing but it would give me a
0:08:11 > 0:08:21chance to recharge my batteries. Every single day of the week
0:08:21 > 0:08:27
0:08:27 > 0:08:31belonged goes off at seven and the I am on the point of exhaustion, to
0:08:31 > 0:08:41be honest. Helen's local health board says her mother doesn't
0:08:41 > 0:08:42
0:08:42 > 0:08:47qualify. I feel as if I owned by any my head against a brick wall. I
0:08:47 > 0:08:53shouldn't have to be a medical administrator. I am running round
0:08:53 > 0:09:00like a headless chicken most of the time. I just wanted to spend the
0:09:00 > 0:09:07last few years of my mother being alive in a hand holding situation,
0:09:07 > 0:09:10looking through photographs and cuddling. If anything did happen to
0:09:10 > 0:09:15Helen Cynthia would have to go into a nursing home and the flat could
0:09:15 > 0:09:24be sold to pay for it. Now after almost two years of fighting she
0:09:24 > 0:09:31would get legal help. I can't take any more. I can't take any more.
0:09:31 > 0:09:41For the fight has gone out of me. I need them to do it for me because I
0:09:41 > 0:09:42
0:09:42 > 0:09:47can't do it any more. Lisa Morgan is one of Britain's leading lawyers,
0:09:47 > 0:09:52specialising in elderly care. She has won back over �20 million in
0:09:53 > 0:09:56wrongly paid nursing home fees for clients. If you primary need is a
0:09:56 > 0:09:59health need you should be the responsibility of the NHS. But it
0:09:59 > 0:10:02is a common misconception, if someone needs to go into a nursing
0:10:02 > 0:10:07home they have to pay the full cost of their care, and that can include
0:10:07 > 0:10:10selling the family home. However the first consideration should be
0:10:10 > 0:10:15whether actually the NHS should be paying for their individuals fees
0:10:15 > 0:10:23and not the individual themselves. Unfortunately wrong decisions are
0:10:23 > 0:10:27make free quickly. And this is what happened to Jane's family when her
0:10:27 > 0:10:33father was diagnosed with Alzheimer's. This was the very last
0:10:33 > 0:10:38place I took him out. When he was in the nursing home.
0:10:38 > 0:10:42Alzheimer's worsened and he went into a nursing home in the Newport.
0:10:43 > 0:10:48Soon afterwards Jane's mother passed away. Then suddenly they
0:10:48 > 0:10:54were hit with care home fees. house was there, and there was
0:10:54 > 0:11:00nobody living in it. So we were told we would need to sell the
0:11:00 > 0:11:05house so that we could pay for his care. At the time I just didn't
0:11:05 > 0:11:11really question it. I thought, that is what you have to do. About a
0:11:11 > 0:11:17fortnight after the the house was sold. We had a bill with all back
0:11:17 > 0:11:21paid being requested would appear at the time amounted to �11,000.
0:11:21 > 0:11:26They continued to pay the nursing home bills for over four years from
0:11:26 > 0:11:30the proceeds of the house sale. Until Mr Denham died in 2007, aged
0:11:30 > 0:11:3780. Months later Jane learnt they should have been able to save their
0:11:37 > 0:11:43family home. I started working for the Alzheimer's Society about a
0:11:43 > 0:11:47year after my dad died. And I went to a conference and they were
0:11:47 > 0:11:52talking about continuing health care. I hadn't really, I didn't
0:11:52 > 0:11:57really know anything about it. I just kept thinking, I'm sure my dad
0:11:57 > 0:12:01would have qualified for that, why didn't I know about it? Nobody had
0:12:01 > 0:12:05ever mentioned continuing health care funding. I don't think they
0:12:05 > 0:12:10would have ever thought that if they will they would have been
0:12:10 > 0:12:17expected to pay for it. She took on the system and finally won back
0:12:17 > 0:12:22wrongly paid fees of �100,000. look back, it and think how did I
0:12:22 > 0:12:27ever let that happen? Why didn't I say to someone, that can't be right,
0:12:27 > 0:12:30we should be looking at it. I never did. I think it is because my dad
0:12:30 > 0:12:40was in a nursing home, my mum had just passed away, you don't think
0:12:40 > 0:12:44logically. You're so emotionally tied up with it all. Jane's case
0:12:44 > 0:12:50was one of many successes for solicitor Lisa Morgan. It hinged on
0:12:50 > 0:12:55a key High Court ruling. In 1999 was a court of Appeal case which
0:12:55 > 0:13:00set the legal parameters of who should be the responsibility of the
0:13:00 > 0:13:06NHS. That case said if you primary need is a health need he should be
0:13:06 > 0:13:09the NHS's responsibility. It is not as simple as it sounds.
0:13:09 > 0:13:13Unfortunately there are very stringent assessments that are used
0:13:13 > 0:13:18to assess whether an individual is eligible for continuing care.
0:13:19 > 0:13:23to qualify and NHS team assesses patients on air range of categories.
0:13:23 > 0:13:27From breathing and behaviour to Continent and could mission. They
0:13:27 > 0:13:35have made a very complicated system. There is a lot of bureaucracy.
0:13:35 > 0:13:42Families are being denied what they are entitled to.
0:13:42 > 0:13:47The Firdenzis have been selling ice-cream here for decades. The
0:13:47 > 0:13:54ice-cream is popular, but Marco has had other worries on his mind.
0:13:54 > 0:13:59lost my father in 1995. We noticed as a family over a period of time
0:13:59 > 0:14:05my mother herself, her condition started to deteriorate,
0:14:05 > 0:14:09forgetfulness, confusion about the most simple things. Whether it be
0:14:09 > 0:14:13many or cooking. Initially we kind of ignored because we thought it is
0:14:13 > 0:14:17a bit of all age, we all forget things. But over a period of time
0:14:17 > 0:14:21it became exaggerated. Margaret Firdenzi was diagnosed with
0:14:21 > 0:14:26Vascular dementia. Her family rallied round and Markham moved in
0:14:26 > 0:14:31to care for her at home. Her condition worsened and she had to
0:14:31 > 0:14:36go into a care home. Marco wasn't prepared for what happened next.
0:14:36 > 0:14:41Once she was put into a home I was still deemed as the main carer.
0:14:41 > 0:14:47Because I was living in a house that my mother had lived in I was
0:14:47 > 0:14:57classed as a tenant. Because she had assets of more than �22,500,
0:14:57 > 0:15:05including home, they were told the I would then have been made
0:15:05 > 0:15:12homeless. I decided to get a solicitor to fight my case. Marco
0:15:12 > 0:15:16and his sisters fought for funding and one. Care home fees the 79-
0:15:16 > 0:15:20year-old Margaret Firdenzi would be paid by the NHS because her primary
0:15:20 > 0:15:26need was judge to be a healthy lead. She essentially has forgotten who
0:15:26 > 0:15:33she is. She doesn't know who we are. In terms of memories and
0:15:33 > 0:15:39recollection, she has nothing at all. What do you think of those?
0:15:39 > 0:15:45She also suffers with diabetes, so she is on medication for VAT and a
0:15:45 > 0:15:50special diet. She does not have the ability to walk any more so she is
0:15:50 > 0:15:57in a wheelchair. She has no capacity to do anything. She is
0:15:57 > 0:16:02either lying in bed or sat in her chair.
0:16:02 > 0:16:08The due enjoy that? But in 20th August 10, and new qualification
0:16:08 > 0:16:13system was introduced. She was reassessed and her family was told
0:16:13 > 0:16:20she no longer measured up. They now have to pay the care fees
0:16:20 > 0:16:24themselves. Is there a way out? Can you see a resolution? If I
0:16:24 > 0:16:30persevere there will be a resolution. But I don't think there
0:16:30 > 0:16:33are steps in place to make it any easier, the process. In some ways
0:16:33 > 0:16:39that there are barriers intentionally put there to put
0:16:39 > 0:16:44people off. I feel at some stage, the authorities feel that it may be
0:16:44 > 0:16:51as an individual I will give up the fight. But I won't. He is planning
0:16:51 > 0:16:56to take his case to an independent NHS review. This family are not
0:16:56 > 0:17:04alone in being reassessed using the new guidelines. My understanding
0:17:04 > 0:17:09and speaking to families is it has become more difficult. In the cases
0:17:09 > 0:17:14were people used to be eligible, they on now found on eligible and
0:17:14 > 0:17:20have to pay their own fees. I know one person who suffered from
0:17:20 > 0:17:27dementia, he cannot talk, he cannot eat or walk. The NHS are now saying
0:17:27 > 0:17:36he is not eligible because the assessment tool has changed. Been
0:17:36 > 0:17:40to the home this morning. Nothing much has changed. No new triggers
0:17:41 > 0:17:46for mum to be seen... Gillian Webb has just come back from visiting
0:17:46 > 0:17:51her mother. And nursing team has been there all morning to see if
0:17:51 > 0:17:56she can qualify for funding. Apparently she doesn't. They said
0:17:56 > 0:18:01there were no triggers. These triggers, there is a list of them
0:18:01 > 0:18:06and unless they are displayed on the day when they come, there is no
0:18:06 > 0:18:13reason for them to instigate a review for continuing health care.
0:18:13 > 0:18:19They don't feel at the moment my mother is in that category. Gillian
0:18:19 > 0:18:23has had to sell her mother's house to pay nursing home fees. But she
0:18:23 > 0:18:27still qualifies her mother is ill enough to qualify for funding, so
0:18:27 > 0:18:32she is determined to take the matter further. We have been
0:18:32 > 0:18:38discussing it with a solicitor and they seem to think there is
0:18:38 > 0:18:45reasonable cause to look into it. But that in itself is going to take
0:18:45 > 0:18:55time. Everything is going to take time. My mother is 92 this year and
0:18:55 > 0:18:57
0:18:57 > 0:19:01I think time is on their side, not mine. We are in Swansea to meet
0:19:01 > 0:19:06Professor Dame June Clark, a former President of the Royal College of
0:19:06 > 0:19:11Nursing and was a member of the Royal Commission on long-term care.
0:19:11 > 0:19:17We showed her the evidence starting with the papers relating to Gillian
0:19:17 > 0:19:26Webb's mother, Anne Jenkins. This lady has obviously got physical
0:19:26 > 0:19:31health needs. She certainly needs constant monitoring and supervision
0:19:31 > 0:19:37by a registered nurse. From what she has seen, she is concerned Anne
0:19:37 > 0:19:43Jenkins has been turned down the NHS funding. It is not about what
0:19:43 > 0:19:50this lady needs, but get her off my budget. She also reviewed Margaret
0:19:50 > 0:19:55Firdenzi's case. I would expect over time her needs to increase.
0:19:55 > 0:20:01She needs repeated assessments. Again, based on the evidence, she
0:20:01 > 0:20:05has worries about the decision to refuse Margaret Firdenzi. The real
0:20:05 > 0:20:10summary of this case and perhaps many others, is this is not an
0:20:10 > 0:20:18assessment about this person's needs. It is simply a form to fill
0:20:18 > 0:20:23in that says this comes off your budget, not of mind. Anne Jenkins's
0:20:23 > 0:20:28Health Board, Cardiff and their university told us they were unable
0:20:28 > 0:20:33to comment on individual cases. But said their assessment process is in
0:20:33 > 0:20:38line with guidance from the Welsh Government. Has that guidance are
0:20:38 > 0:20:44made a difference to the number of patients qualifying for funding. We
0:20:44 > 0:20:48have found in the last year since the new guidance came in, 314 fewer
0:20:48 > 0:20:54people have qualified for funding in Walsh nursing homes, a drop of
0:20:54 > 0:20:59almost 7%. It is another day and Helen is thinking of new ways of
0:20:59 > 0:21:05raising money to help pay for the carers that come in. They are
0:21:05 > 0:21:11gathering dust. Nobody is going to wear them. I have to pay the carers
0:21:11 > 0:21:18that come in because we get charged �200 a month. That is why I put
0:21:18 > 0:21:25them on eBay. It is to help towards paying for everything. I have only
0:21:25 > 0:21:33got my pension and mum's pension now. Why doesn't Cynthia Molkner
0:21:33 > 0:21:40and hundreds like her qualify for NHS funding? On cognition we have
0:21:40 > 0:21:45high. For Helen, it boils down to ticking boxes. The nursing team
0:21:45 > 0:21:52assesses the patient's condition in key areas. It he don't get enough
0:21:52 > 0:21:58tics, you don't qualify for funding. Mental health lower this time. Last
0:21:58 > 0:22:05October, high. Communication, moderate, a moderate. There is no
0:22:05 > 0:22:14question, it is high. I sat there until I was blue in the face.
0:22:14 > 0:22:19Incontinence, moderate. She is doubly incontinent. Why doesn't
0:22:19 > 0:22:24Cynthia Molkner qualified? We went back to the nursing expert,
0:22:24 > 0:22:29Professor Dame June Clark. This lady is completely helpless. The
0:22:29 > 0:22:33only reason she survives at all is because she has an angel for a
0:22:33 > 0:22:39daughter who is providing the care one would normally expect her to
0:22:40 > 0:22:45get within the NHS. For me, this case is all about being fair. It is
0:22:45 > 0:22:55not about an assessment of need. This old lady is completely
0:22:55 > 0:23:03helpless. The need is proven. Merthyr Tydfil, and an independent
0:23:03 > 0:23:08NHS panel has been considering the Firdenzi's's case. It is very
0:23:08 > 0:23:13disappointing. It is very disheartening because if Margaret
0:23:13 > 0:23:20Firdenzi does not meet the criteria, then you have to be on your
0:23:20 > 0:23:25deathbed. We are gutted. We tried our best. We are a bit emotional
0:23:25 > 0:23:32that we did not win today. And very nerve-wracking day. They are going
0:23:32 > 0:23:36to appeal. His family are not alone in believing they have been wrongly
0:23:36 > 0:23:41charged care home fees. Nearly 2000 families are waiting for their
0:23:41 > 0:23:45cases to be dealt with. Wales public service ombudsman has
0:23:45 > 0:23:51created a new system to deal with the backlog, but it won't be
0:23:51 > 0:23:55cleared until 2014. Clearly not happy it is taking so long. But the
0:23:55 > 0:23:59balance is right given the resources available. It is a shame
0:23:59 > 0:24:04the backlog was allowed to build up in the first place. For people who
0:24:04 > 0:24:10have paid into the NHS all their life, had the rules changed halfway
0:24:10 > 0:24:15through the game? The rules have changed constantly. It is not just
0:24:15 > 0:24:19the legislation and the guidance, but the precedent set by different
0:24:19 > 0:24:27court cases. Trying to understand on what basis the decision is made
0:24:27 > 0:24:37is very difficult for people. is waiting for another assessment,
0:24:37 > 0:24:41
0:24:41 > 0:24:47a team is coming to the flat. time now is 11:10am, I have taken a
0:24:47 > 0:24:54couple of Kalms. Whether they will work, I do not know. I am just
0:24:54 > 0:24:58hoping, I am praying actually, they will see I am at the end of my
0:24:58 > 0:25:04tether and I just desperately need to recharge my batteries. That is
0:25:04 > 0:25:07all I'm asking for, nothing more. They will decide if a mother is ill
0:25:07 > 0:25:13enough to qualify for funding, which will pay for respite care to
0:25:13 > 0:25:18give Helen a break. And guarantee nursing home fees will be paid if
0:25:18 > 0:25:22anything should happen to Helen. She used to fight for a cause as
0:25:22 > 0:25:28well, so I think she would be proud of me for standing up for her
0:25:28 > 0:25:33rights. That is what I believe I am doing. I hope I am doing the right
0:25:33 > 0:25:38thing. Lisa Morgan believes the scales are tipped against dementia
0:25:38 > 0:25:45sufferers in Wales because of the way the condition is scored. In
0:25:45 > 0:25:49England, someone with end stage dementia could score severe in the
0:25:49 > 0:25:54cognition category. In Wales, that Scott will be high. That could mean
0:25:54 > 0:25:58the difference of a patient qualifying for funding or not.
0:25:58 > 0:26:03Because they are mobile, they cannot communicate. They need care
0:26:03 > 0:26:07being provided, but they're not very unpredictable because they are
0:26:07 > 0:26:12at their end stage like. When you use this assessment tool it is
0:26:12 > 0:26:15difficult to score high if you are endstage dementia. It is more
0:26:15 > 0:26:22difficult to score high in England than in Wales? So it is more
0:26:22 > 0:26:30difficult to get the care paid for? Yes and Tippett in your favour.
0:26:30 > 0:26:34Dementia charities are concerned. We have a less effective decision
0:26:34 > 0:26:39support tools and is useful for us and is less good than the English
0:26:39 > 0:26:44one. It hurts me to say that, but nevertheless it is true. We asked
0:26:44 > 0:26:48the Welsh Government for an interview, but it declined. In a
0:26:48 > 0:26:52statement it said the decision support tool was not designed to
0:26:52 > 0:26:57directly determine eligibility. Professional judgment it will be
0:26:57 > 0:27:01necessary in all cases to ensure the overall level of need is
0:27:01 > 0:27:08correctly determined. They added a comprehensive review of the
0:27:08 > 0:27:15continuing health care framework would be complete by next summer.
0:27:15 > 0:27:24Helen is meeting with the assessors has not gone well. I am absolutely
0:27:24 > 0:27:34defeated. All that effort, from 6 am this morning. Two hours later...
0:27:34 > 0:27:35
0:27:35 > 0:27:41No respite. At least no non means- tested respite. The University
0:27:41 > 0:27:45Health Board told us Helen's mother does not continue -- qualified.
0:27:45 > 0:27:52Because her needs, whilst needing to be constant are not complex and
0:27:52 > 0:27:58occasionally able to follow the assembly's guidelines. I am just
0:27:58 > 0:28:04worried something will happen to me. And I won't be able to go on caring
0:28:04 > 0:28:08for Maugham. Over the years, there have been
0:28:08 > 0:28:14various studies of long-term care. But for the current generation of
0:28:14 > 0:28:21elderly, there are still no answers. It is a scandal it has been left
0:28:21 > 0:28:29for so long. This problem won't go away. It will get worse, and worse
0:28:29 > 0:28:35unless we tackle it. Until a long- term solution is found, families