:00:09. > :00:11.It's a familiar scene for many commuters.
:00:12. > :00:16.If there's less than three carriages, you're not getting on.
:00:17. > :00:23.We're tamping because we have to wait till 6.43 here.
:00:24. > :00:25.We go behind the scenes as Arriva work every night
:00:26. > :00:30.Our oldest train is 4.1 million miles ?
:00:31. > :00:41.And we see them deal with tens of thousands
:00:42. > :00:45.Cardiff station is not built for managing events of this size,
:00:46. > :00:49.Wales has #traintrouble - so how did we get here?
:00:50. > :01:03.And is there light at the end of the tunnel?
:01:04. > :01:12.All across Wales, people are getting ready for the journey to work.
:01:13. > :01:19.In Ebbw Vale, Matt and Tara Marshman are grabbing a quick breakfast
:01:20. > :01:21.before Matt heads off for an hour-long train trip
:01:22. > :01:30.How have the trains been? Trying to get an earlier one in or
:01:31. > :01:31.an earlier one home. It's a scene repeated
:01:32. > :01:36.in households across South Wales. Rhiannon MacElvenny
:01:37. > :01:40.and her partner Gareth live in Ton Pentre in the Rhondda -
:01:41. > :01:42.and it's Rhiannon who braves the cold first
:01:43. > :01:46.to catch her Cardiff train. Every morning rush hour,
:01:47. > :01:48.14,000 commuters pour Matt Marshman works for a web design
:01:49. > :01:54.firm and has found the train from his local station to Cardiff
:01:55. > :01:58.is much better than trying to drive. But while he's a fan,
:01:59. > :02:02.in recent months he says some of his journeys to and from work
:02:03. > :02:12.have seen scenes like this. So each day he and thousands
:02:13. > :02:15.of other commuters head to their station with
:02:16. > :02:28.a sense of trepidation. Everybody has got the same sort of
:02:29. > :02:34.thing on their mind, and I going to get a seat? If I was on the longer
:02:35. > :02:37.line I would feel a little bit more nervous. Hopefully they have got the
:02:38. > :02:40.Peter working as well! -- heaters. In a different valley,
:02:41. > :02:45.on a different line at Ton Pentre - Rhiannon has found the right train
:02:46. > :02:55.to get her to work. The trains you get here at 7:53am,
:02:56. > :03:00.arriving at 8:45am, so as long as it is on time, 15 minutes is plenty of
:03:01. > :03:01.time for me to walk over and get to work and start my shift.
:03:02. > :03:03.But some days, things don't go to plan.
:03:04. > :03:08.And Rhiannon has arrived late at the call centre where she works.
:03:09. > :03:14.It is really stressful, straightaway you are worrying about explaining to
:03:15. > :03:20.work that you're late again, and it is not by two or three minutes, it
:03:21. > :03:23.is up to half an hour, 45 minutes that I have been late. You are at
:03:24. > :03:25.the mercy of the train, there is nowhere you can go.
:03:26. > :03:28.Today Rhiannon's train is on time and while there are plenty
:03:29. > :03:31.of seats at her stop, they'll soon be filled.
:03:32. > :03:33.And she says over the last few months she s experienced
:03:34. > :03:38.overcrowding, delays and even cancelled trains.
:03:39. > :03:40.Both Rhiannon and Matt have taken to social media
:03:41. > :03:46.Hundreds of other commuters have vented their frustrations
:03:47. > :04:03.Those are the stories ? but is it as bad as all that?
:04:04. > :04:06.I'm joining the morning rush hour at Llandaff to get a taste.
:04:07. > :04:09.It's one of the last stations on a main valley line,
:04:10. > :04:11.before you reach the city centre in Cardiff.
:04:12. > :04:13.And where there have been complaints from passengers that
:04:14. > :04:54.I have just tried to get on the 7:50am from Llandaff into Cardiff
:04:55. > :04:58.city centre, it was absolutely rammed. Very few people managed to
:04:59. > :05:02.get on, and all the conductor could say was, there will be another one
:05:03. > :05:03.along in ten minutes, and I will try to get on it.
:05:04. > :05:17.It all 5am, from Llandaff into the city centre of Cardiff.
:05:18. > :05:21.It was pretty busy, standing room only, what I would have expected. At
:05:22. > :05:25.the train I got on had four carriages, the one before only had
:05:26. > :05:29.two carriages. What I have gone through is the experience for
:05:30. > :05:34.thousands of commuters every day, who rely on the trains to get them
:05:35. > :05:35.to work on time. So how did we get into this mess?
:05:36. > :05:38.Under the spotlight are Arriva Trains Wales.
:05:39. > :05:41.Arriva are part of the largest transport companies in Europe -
:05:42. > :05:47.Other train operators come into Wales, but since 2003
:05:48. > :05:53.it's Arriva who run local services and manage the stations.
:05:54. > :05:56.They're punctual and have improved timetables.
:05:57. > :05:59.Today's passenger satisfaction survey on issues from tickets
:06:00. > :06:03.to stations showed their overall figures remained the same.
:06:04. > :06:07.However, satisfaction with their trains has dropped.
:06:08. > :06:15.Arriva's overcrowding has prompted inquiries by politicians.
:06:16. > :06:23.Deeply frustrating for us, but even worse for our customers. Because we
:06:24. > :06:24.cannot actually address that demands that we have got.
:06:25. > :06:27.The number of train journeys in Wales has risen from 18 million
:06:28. > :06:37.So, what do passengers think is the answer?
:06:38. > :06:46.More carriages on. Putting bigger trains on the tracks.
:06:47. > :06:49.More carriages, frequent trains, more communication.
:06:50. > :06:50.Nothing it seems is that straightforward when
:06:51. > :07:01.I've come to Manchester to meet rail industry expert Tony Miles.
:07:02. > :07:04.He says Arriva's much discussed zero growth contract did give them
:07:05. > :07:15.You were locked into the number of trains you have got at the beginning
:07:16. > :07:19.for the whole length of what, in Wales, is quite a long contract. And
:07:20. > :07:25.that is the problem. How do you predict what will happen
:07:26. > :07:29.in 15 years' time and how it right? We didn't predict the number of
:07:30. > :07:32.people that would use public transport. It was lovely to have
:07:33. > :07:33.everything nice and secure and signed off, but it gave no
:07:34. > :07:34.flexibility. That means that in Wales
:07:35. > :07:36.on the morning commute, more passengers are being
:07:37. > :07:38.crammed into the same number Back with Matt on his journey ?
:07:39. > :07:45.he knows the comfort of his trip depends on
:07:46. > :07:56.how many carriages turn up. Three carriages this morning, which
:07:57. > :08:00.is good, a lot of happy and smiley faces getting on the train this
:08:01. > :08:05.morning. If there is less than three carriages, it is a gamble whether
:08:06. > :08:09.you going to get on not. If you are a little further away from the doors
:08:10. > :08:11.than someone else and it is only two carriages, you are not getting on.
:08:12. > :08:13.Of course, overcrowding on the railways is not
:08:14. > :08:19.A busy station like this in Manchester is a case in point.
:08:20. > :08:21.According to the latest department for transport figures for 2015,
:08:22. > :08:26.overcrowding rates for Manchester are higher than in Cardiff.
:08:27. > :08:31.But the difference is they are decreasing here,
:08:32. > :08:34.but in Cardiff are on the rise at a faster rate than anywhere else
:08:35. > :08:42.And that was before Arriva Trains Wales admitted
:08:43. > :08:44.that overcrowding on its services had reached its highest level
:08:45. > :08:50.The travelling public have gone home.
:08:51. > :08:52.But for Simon Hughes and his team of engineers
:08:53. > :08:58.at the Cardiff train depot, their timebable has only just begun.
:08:59. > :09:10.-- timetable. This depot in Cardiff get 60-70
:09:11. > :09:13.trains every night, and we have people who will clean, fuel, repair
:09:14. > :09:15.and maintain the trains and put them back out to service the next day.
:09:16. > :09:18.With an average age of 27 years, Wales' fleet of trains are some
:09:19. > :09:27.Our oldest train is some 4.5 million miles. Sometimes they turn up with
:09:28. > :09:32.some unknown defect that we have to repair. That takes people away from
:09:33. > :09:35.doing their day job and onto repairs, and it is more maintenance
:09:36. > :09:40.burden again. We understand there are customers standing on our
:09:41. > :09:45.trains, there are failures in the fleet, and we are working really
:09:46. > :09:47.hard to train to mitigate that. -- to try and mitigate that.
:09:48. > :09:49.Even with the best efforts, old trains will break down -
:09:50. > :10:02.This carriage is in darkness, and I don't think they know, because it is
:10:03. > :10:04.in complete darkness. And if carriages
:10:05. > :10:05.are out of service - having their wheels fixed
:10:06. > :10:07.after damage caused by sliding on leaves,
:10:08. > :10:11.there are few spare trains. And passengers like Matt have
:10:12. > :10:24.to deal with the consequences. Loads and loads of people with only
:10:25. > :10:31.two carriages available, we had, people left on the platform. We had
:10:32. > :10:38.people standing, not a lot of room for anybody at all. It is
:10:39. > :10:41.unbelievable the amount of people who can voice their opinions, and
:10:42. > :10:43.you can actually hear the tweets and things going on in the background.
:10:44. > :10:46.Arriva's contract continues until 2018, and it's often used
:10:47. > :10:50.to explain why more trains can't be added until then.
:10:51. > :10:57.But is it really as black and white as that?
:10:58. > :11:05.This station here in Ebbw Vale did not even exist in 2003 when
:11:06. > :11:10.company-mac took cover, but in 2008, and new line was introduced, and
:11:11. > :11:16.thanks to extra money from the Welsh Government, three additional trains
:11:17. > :11:20.were least, taking passengers from here down to Cardiff, so it seems
:11:21. > :11:27.that where there is a will, and more money, extra trains, and services
:11:28. > :11:28.can be run, above and beyond any franchise agreement.
:11:29. > :11:31.Two years ago, this new train service and carriages
:11:32. > :11:34.were introduced to run from Holyhead to Manchester
:11:35. > :11:39.thanks to extra central government money.
:11:40. > :11:42.But in North Wales there are people as unhappy with their rail service
:11:43. > :11:47.One is business leader Askar Shebani in Deeside.
:11:48. > :11:53.He thinks it's holding back the local economy.
:11:54. > :12:01.It is not really a railway network that our employees can use
:12:02. > :12:07.businesses can use. They have used it, they were either late to work or
:12:08. > :12:11.they could not access work, and so they can lose their jobs if they
:12:12. > :12:16.continue to use that, so they have given up. Whole rail infrastructure
:12:17. > :12:19.is very poor. Nothing has really improved here at all.
:12:20. > :12:22.It was once thought that rail travel would be going out of fashion.
:12:23. > :12:26.Now there's a scramble to try and deal with the growing demand.
:12:27. > :12:29.Commuter routes from the Valleys are filling up with customers.
:12:30. > :12:31.Surely all the additional fares from passengers sitting
:12:32. > :12:41.or standing could help fund extra trains.
:12:42. > :12:47.The rail industry is full of surprises. For example, it may
:12:48. > :12:53.surprise you to learn that Arriva Trains's services are some of the
:12:54. > :12:58.most heavily subsidised in the UK. They receive anything between 110
:12:59. > :13:03.and ?160 million per year, because while some routes make money through
:13:04. > :13:04.fares, many of us don't, because they are carrying what the company
:13:05. > :13:05.likes to cold fresh air. Money could be saved
:13:06. > :13:07.if Arriva could get more Trains that don't need constant
:13:08. > :13:11.repair, like these being assembled at one of the
:13:12. > :13:13.largest train manufacturers - There have been enquires from Wales,
:13:14. > :13:18.but no trains will be ordered from anywhere until
:13:19. > :13:21.it's clear which company wins And whether our trains will be
:13:22. > :13:27.diesel, electric or something else. Passengers in Wales need
:13:28. > :13:31.a solution before then, so for now it's a case of Arriva
:13:32. > :13:43.buying some existing Here is another surprise about the
:13:44. > :13:49.rail industry. Train operating companies like Arriva Trains do not
:13:50. > :13:56.actually own their own trains, they lease them from just three private
:13:57. > :14:02.rolling stock companies that control virtually the entire supply for the
:14:03. > :14:09.country. So why do Arriva Trains not simply release more trains? Well,
:14:10. > :14:13.here it seems there is a problem. There are no trains to lease, no
:14:14. > :14:16.diesel locomotives that fit our roots and our fleet and maintenance,
:14:17. > :14:17.that we can go out there in get. They do not exist.
:14:18. > :14:23.It's hard for commuters to believe there are no spare trains.
:14:24. > :14:26.For Rhiannon and her partner, it means the commute home especially
:14:27. > :14:41.It is two carriages again. And it is full.
:14:42. > :14:47.We now have to wait until 6:43pm here, the next train, if that is on
:14:48. > :14:50.time, so we now have been nearly 45 minutes late.
:14:51. > :14:52.It's true that the three big rolling stock companies don't
:14:53. > :14:58.Tony Miles says there are smaller companies with rolling stock that
:14:59. > :15:05.They've been able to make some of those available to railway
:15:06. > :15:11.They used to use them from North Wales to the north of England.
:15:12. > :15:14.They're very expensive to use but they're there and they'd happily
:15:15. > :15:16.hire them if somebody came up with a contract.
:15:17. > :15:24.And were on charter this Christmas in Newport.
:15:25. > :15:26.They used to run up and down the Rhymney Valley
:15:27. > :15:31.So could they run up and down the same routes again?
:15:32. > :15:35.The Customer Services Director for Arriva is Lynne Milligan.
:15:36. > :15:43.We have specific requirements for trains here.
:15:44. > :15:46.Locomotive and coaches are useful on Rhymney Valley here but they're
:15:47. > :15:48.not best kind of train for this network at all.
:15:49. > :15:51.But as a short-term measure, in recent months, couldn't you just
:15:52. > :16:00.We've already put into North Wales a locomotive and coaches
:16:01. > :16:07.Arriva Train Wales is now supervised by the Welsh Government.
:16:08. > :16:10.I'm meeting the minister in charge, who is critical of the 2003
:16:11. > :16:14.contract that predicted zero passenger growth.
:16:15. > :16:21.So can they help Arriva conjure up the much-needed stock?
:16:22. > :16:27.But the problem would be even worse if the Welsh Government did exactly
:16:28. > :16:30.what you said we should have done five years ago and looked
:16:31. > :16:34.at where additional capacity was needed and as consequence spent
:16:35. > :16:37.an additional ?25 million a year on the franchise which otherwise
:16:38. > :16:44.We're not responsible, we're not obligated to spend that money.
:16:45. > :16:52.We're doing that because the problem been so pressing.
:16:53. > :16:55.There are days where the Wales rail service is really
:16:56. > :17:02.Good afternoon and welcome to the Arriva Trains briefing...
:17:03. > :17:05.Bethan Jelfs has the difficult task tonight
:17:06. > :17:12.Ticket sales are just over 71,000 so this is going to be our busiest
:17:13. > :17:18.Major events have caused problems in the past.
:17:19. > :17:20.But lessons have been learned and Arriva say
:17:21. > :17:30.These events take a year of planning, so as soon
:17:31. > :17:31.as we have dates available, we start planning.
:17:32. > :17:36.Every single train that we have is in operation.
:17:37. > :17:40.I know people think we've done nothing but, yes, we do hire in.
:17:41. > :17:49.But not all passengers have had a good journey to town.
:17:50. > :17:56.And there must have been 1,000 people.
:17:57. > :18:15.We have had word the game is about to finish so we need to put things
:18:16. > :18:17.into operation. to manage the wave of passengers
:18:18. > :18:23.all desperate to get home. 100 Newport over to
:18:24. > :18:27.platform one, please. Ultimately it's 40,000 people
:18:28. > :18:30.catching train for an event. We're seeing these figures more
:18:31. > :18:33.and more regularly so we have to have some crowd-management
:18:34. > :18:40.measures in place. How long have you had to queue? Not
:18:41. > :18:48.too long, to be fair. 20 minutes. Cardiff Station wasn't built
:18:49. > :18:51.to manage events of this size so we use every inch of the station
:18:52. > :18:53.to move people around. We've heavily invested in having
:18:54. > :19:13.extra people at events. The weather is not very good so we
:19:14. > :19:18.have foil blankets and sweets. The interaction with customers is really
:19:19. > :19:26.key. You've got to take it as it comes. There's lots of people. There
:19:27. > :19:31.is no flow! It's static! Compared to last year this is far better, people
:19:32. > :19:34.coming out of town, but something needs to be done, I think. We won!
:19:35. > :19:41.Who cares? They're probably not enjoying it
:19:42. > :19:43.greatly but we try and get the message to them that it's
:19:44. > :19:46.for their own safety. An army of volunteers and trains
:19:47. > :19:48.begged and borrowed ensure things But could they find carriages
:19:49. > :19:59.on a more regular basis? I've come to these to these
:20:00. > :20:01.sidings across the border, where we're told there
:20:02. > :20:04.are some hidden treasures. I feel like a bit of
:20:05. > :20:07.a train-spotter, because I'm at Long Marston in the Cotswolds,
:20:08. > :20:10.where rolling stock I'm actually trying to spot
:20:11. > :20:18.some Mark 3 carriages. But the reason I'm here
:20:19. > :20:21.is that we understand that there are around 18 carriages
:20:22. > :20:29.belonging to Arriva Trains Wales that are now owned by their German
:20:30. > :20:34.parent company, Deutsche Bahn. So the question is why
:20:35. > :20:40.are they sitting here getting rusty when they could be helping
:20:41. > :20:42.passengers deal with overcrowding? I couldn't pick them
:20:43. > :20:44.out from my location. But we know in the past,
:20:45. > :20:46.Arriva have refurbished some of these carriages
:20:47. > :20:49.for routes in Wales. If you travel in the morning
:20:50. > :20:56.from Chester into Manchester, or Manchester out of Llandudno
:20:57. > :20:58.in the afternoon, you may travel And they also own the train that
:20:59. > :21:05.does the one special So they do own some trains
:21:06. > :21:10.and they've got a few So if Arriva own them and have used
:21:11. > :21:15.them before, why not now? We have the best of those trains
:21:16. > :21:18.that have been refurbished and they're running around
:21:19. > :21:21.at the moment on our network. I'm told there are carriages
:21:22. > :21:23.there that could be used The trains that are left
:21:24. > :21:30.in that field are not They're not in a good enough place
:21:31. > :21:39.to be a quick enough solution, so we're looking at other solutions
:21:40. > :21:42.that are currently being explored. But Tony Miles believes there could
:21:43. > :21:46.be life left in those carriages. They could, if they had the money,
:21:47. > :21:49.get them out of the sidings So when Arriva say there's no
:21:50. > :21:55.rolling stock out there, It's not strictly true to say
:21:56. > :22:01.there's no rolling stock out there. It's probably true to say
:22:02. > :22:03.unless somebody finds money to pay for it,
:22:04. > :22:06.it can't use the rolling What Arriva wants is more
:22:07. > :22:11.of the small commuter So why didn't Arriva secure them
:22:12. > :22:22.when they were available? We've been trying to secure rolling
:22:23. > :22:27.stock and it hasn't come to us. So we're currently in
:22:28. > :22:29.discussions with the Welsh The options are complex but they may
:22:30. > :22:36.well provide a short-term solution. Back on the daily commute,
:22:37. > :22:38.Rhiannon's homeward Her train was cancelled
:22:39. > :22:45.and she's stuck at Treforest. I'm now having to wait
:22:46. > :22:49.for my other half to pick me up Luckily he's got a day off,
:22:50. > :22:55.otherwise I'd be stuck There's not an actual statement
:22:56. > :23:07.but probably signalling issues. Over half the problems experienced
:23:08. > :23:10.by passengers are not because of the trains,
:23:11. > :23:14.but because of the track. That's Network Rail's
:23:15. > :23:16.responsibility, as well as cleaning Over Christmas, they caused major
:23:17. > :23:25.disruption at Cardiff Central. But in his new signalling control
:23:26. > :23:29.room, Route Manager Director Andy Thomas believes the changes
:23:30. > :23:42.will deliver benefits. To put this into context, the
:23:43. > :23:47.signalling system in Cardiff, 300 million, this was the biggest system
:23:48. > :23:51.commissioned ever for the UK to date. A signalling system is
:23:52. > :23:57.designed to increase the number of trains that go through Cardiff, from
:23:58. > :24:01.12 trains per hour to 16, and that resilience is important because it
:24:02. > :24:04.allows us, when things do go wrong, to recover really, really quickly,
:24:05. > :24:06.so we minimise the impact on passengers.
:24:07. > :24:08.But as Cardiff moves into the 21st century,
:24:09. > :24:10.its main station is decades out of date.
:24:11. > :24:13.It's just one example of what some say is an under-investment
:24:14. > :24:24.Unfortunately, the amount being spent on the network
:24:25. > :24:29.in Wales has only been 1% of the overall provision.
:24:30. > :24:34.That's despite having 6% of the railway lines.
:24:35. > :24:42.It's been met with resistance from the UK Government consistently
:24:43. > :24:45.but we've been equally consistent in our demand for a fair
:24:46. > :24:50.share of network funding and for devolution of responsibility
:24:51. > :24:56.so we can invest where it's necessary.
:24:57. > :24:58.The UK Transport Secretary, Chris Grayling, declined
:24:59. > :25:02.His department highlighted their recent investments
:25:03. > :25:09.But they say the provision and funding of the rail franchise
:25:10. > :25:14.in Wales is the responsibility of the Welsh Government.
:25:15. > :25:17.Back with Matt, and he's just arrived in Cardiff as scheduled,
:25:18. > :25:23.Most trains run as planned but he says there's enough
:25:24. > :25:27.uncertainty to cause him some anxiety.
:25:28. > :25:31.All I want is a consistent service, with consistent carriages,
:25:32. > :25:34.that does the job, that gets you in and out of Cardiff
:25:35. > :25:41.Luckily I work for a company that's very understanding that I travel
:25:42. > :25:44.by train so it can take a bit longer.
:25:45. > :25:47.But certainly in the past you're supposed to be sat down
:25:48. > :25:51.in your desk at a specific time, and if your train is a bit
:25:52. > :25:58.delayed, they encourage you to catch an earlier train.
:25:59. > :26:05.But on our line, with just one train an hour, it's not really possible.
:26:06. > :26:07.Arriva Trains Wales have been regarded as one of the UK's
:26:08. > :26:12.They've hit their performance targets and last year they made
:26:13. > :26:19.That's double the margin that similar regional franchises
:26:20. > :26:26.So could they have used more of their profits to help
:26:27. > :26:33.We operate about 20% more than is contractual to us,
:26:34. > :26:37.so we've really made a commitment to this business.
:26:38. > :26:39.We've invested well over ?30 million in a whole series
:26:40. > :26:44.And this year alone, we're going to invest
:26:45. > :26:47.a further ?2.5 million, despite fact that in 18 months' time
:26:48. > :26:54.Arriva Trains Wales is one of the most heavily subsidised
:26:55. > :27:03.What does the Welsh Government think about their investment levels?
:27:04. > :27:06.It's galling that we spend ?25 million a year on additional
:27:07. > :27:11.services above and beyond the franchise agreement.
:27:12. > :27:15.But isn't the point whether Arriva Trains Wales has
:27:16. > :27:18.a responsibility to invest more of its profits in the services it
:27:19. > :27:20.runs because it receives such a generous subsidy
:27:21. > :27:26.It's fair to say Arriva Trains Wales should invest in a quality service
:27:27. > :27:30.wherever and whenever a passenger expects.
:27:31. > :27:34.More than it has done in recent years?
:27:35. > :27:36.I think it stands to reason they should be investing more
:27:37. > :27:40.in the service and I constantly raise with Arriva the need
:27:41. > :28:16.He said it is galling to have to spend given this heavy subsidy that
:28:17. > :28:21.goes to Arriva. Government subsidy made up 55% of the subsidy and it
:28:22. > :28:25.now makes up 40% of that income because that subsidy declined every
:28:26. > :28:26.year. And the nature of the franchise protect the government
:28:27. > :28:33.from variations in cost. Today's Passenger Satisfaction
:28:34. > :28:34.figures show Arriva's But happiness with their
:28:35. > :28:37.trains has declined. Every day, Arriva say
:28:38. > :28:39.they're doing their best. I'd love to be able to say,
:28:40. > :28:41."Here's more trains, give everybody a seat
:28:42. > :28:43.on those services." But we just don't have it,
:28:44. > :28:46.so for us, the challenge is how do we make the best
:28:47. > :28:54.of the service we've got? In 18 months' time,
:28:55. > :28:56.there will be a new franchise. Whoever's successful,
:28:57. > :29:02.getting the contract right But how to solve the
:29:03. > :29:08.current overcrowding? Well, that seems to have descended
:29:09. > :29:11.into a blame game with the commuters So for now, those like Matt
:29:12. > :29:18.and Rhiannon are left to adjust their lives
:29:19. > :29:21.to fit the trains. The boss said, "Look,
:29:22. > :29:24.you need to adjust your travel plans I now get the 7:23,
:29:25. > :29:32.so I arrive 8:15. So I'm about 45 minutes
:29:33. > :29:45.early for work. I'm not sure. Obviously they promise
:29:46. > :29:48.every year the service will improve and more investment has been done on
:29:49. > :29:50.the network and things like that. I've been using this service
:29:51. > :29:52.for six years and haven't At the moment it's
:29:53. > :29:59.a roll of the dice.