0:00:02 > 0:00:04'This is Bangkok International Airport, you're clear for landing.'
0:00:04 > 0:00:07Bangkok airport is like no other airport on earth.
0:00:07 > 0:00:09- Welcome to Thailand. - This is my best smiling.
0:00:09 > 0:00:12It's where east meets west...
0:00:12 > 0:00:15- Ching, ching, ching. Ching, ching, ching.- ..Buddhist meet backpacker.
0:00:15 > 0:00:18- That way to the beach. - ..and traveller meets trouble.
0:00:18 > 0:00:21- You'll never see me in Thailand ever again.- No, no.- Yes.
0:00:21 > 0:00:24- And if the culture seems strange... - Free hugs?
0:00:24 > 0:00:27- ..the language seems foreign... - Sawatdee ka.
0:00:27 > 0:00:31- ..and you're 6,000 miles from home...- I'm stuck in Bangkok.
0:00:31 > 0:00:33Don't panic, there's an army of airport staff
0:00:33 > 0:00:35just waiting to help you out.
0:00:37 > 0:00:39- One way...- How may I help you?
0:00:39 > 0:00:42- HE LAUGHS - ..or another.- Get in the line.
0:00:42 > 0:00:44So whether it's your gateway
0:00:44 > 0:00:46to a million once-in-a-lifetime experiences...
0:00:46 > 0:00:49It's all about love, love, love and love.
0:00:49 > 0:00:52..or just a ticket to a good old-fashioned holiday nightmare...
0:00:52 > 0:00:55- Look at all the cancelled flights. - ..this is your final call.
0:00:57 > 0:01:00- Very happy, everyone. - Welcome...- Passport please.
0:01:00 > 0:01:02..to Bangkok Airport.
0:01:02 > 0:01:09This programme contains some strong language
0:01:09 > 0:01:11'At the arrival hall on the second floor.'
0:01:11 > 0:01:13With its helpful staff and world-class signage,
0:01:13 > 0:01:16Bangkok airport prides itself on being one of the most
0:01:16 > 0:01:19tourist-friendly airports in the world, but not today.
0:01:19 > 0:01:22I'm feeling lost in translation.
0:01:22 > 0:01:26All hell breaks loose at Police HQ when Louise loses her daughter.
0:01:26 > 0:01:30You told me to shut up. OK? When my daughter was missing.
0:01:30 > 0:01:33There's confusion in customs as Elena tries
0:01:33 > 0:01:35- to bring in her cat. - How long you stay here, ma'am?
0:01:35 > 0:01:38SHE MUMBLES
0:01:38 > 0:01:40She is extremely drunk.
0:01:40 > 0:01:42And there's queue jumping in immigration till
0:01:42 > 0:01:44Captain A leads a crackdown.
0:01:44 > 0:01:48Sometimes you need to be tough when you deal with some passengers.
0:01:48 > 0:01:50Back in the line.
0:01:50 > 0:01:54A monk loses his sister, a Geordie loses his juggling stick...
0:01:54 > 0:01:57So this is actually happening now.
0:01:57 > 0:01:59..and everyone's feeling lost in translation.
0:02:02 > 0:02:05Customs is where so many misunderstandings can arise.
0:02:06 > 0:02:10Across 34 checkpoints, travellers are asked to empty their bags
0:02:10 > 0:02:13under the keen gaze of customs officers.
0:02:13 > 0:02:14Anything to declare?
0:02:14 > 0:02:15Like Officer Poppy.
0:02:15 > 0:02:19Communication to passengers is very, very important
0:02:19 > 0:02:22because if you misunderstand what
0:02:22 > 0:02:26they want to tell you, it's going to be bad.
0:02:27 > 0:02:29Do you have anything to declare?
0:02:29 > 0:02:32- Nothing to declare?- No, no.- Nothing to declare, green light, please.
0:02:32 > 0:02:35Poppy and her team have to watch out for anyone bringing in
0:02:35 > 0:02:37anything unusual, and they've seen it all.
0:02:42 > 0:02:45Luckily they've got their hi-tech X-ray machines to flag up any
0:02:45 > 0:02:47threats to the country.
0:02:48 > 0:02:53This one is a Kit Kat and I believe that it's a green-tea Kit Kat.
0:02:53 > 0:03:00We see a lot of drugs, we see ivory, we see rhino horns.
0:03:00 > 0:03:04Today, Christian has flown in from Nigeria with a big bag
0:03:04 > 0:03:07of white powder. It's enough to raise Poppy's suspicions.
0:03:07 > 0:03:08What do you have, sir?
0:03:11 > 0:03:15- It's spicy? - Yeah, I don't need to declare this.
0:03:16 > 0:03:18SHE BLOWS A RASPBERRY
0:03:18 > 0:03:22- This one...- What kind of powder is it?- This one is flour.
0:03:22 > 0:03:24A flower, eh? Poppy's heard that one before.
0:03:24 > 0:03:28OK, take this and those to the X-ray machine, please.
0:03:28 > 0:03:31The X-ray machine will help Poppy get to the bottom of this.
0:03:31 > 0:03:35The orange represents organic products.
0:03:35 > 0:03:39If there are some type of drugs it will turn a green colour.
0:03:39 > 0:03:42All right, thank you so much.
0:03:42 > 0:03:45Happy the white powder really is flour,
0:03:45 > 0:03:49- Poppy lets Christian go with smiles all round.- Bye-bye, now.- Yeah, bye.
0:03:49 > 0:03:52You have two allow them to do their work.
0:03:52 > 0:03:54I mean, you don't need to argue with them.
0:03:54 > 0:03:57You give them the freedom. If you are free, you are free.
0:03:57 > 0:04:01If you are not free the law will get hold of you, that's it.
0:04:01 > 0:04:02SHE SPEAKS IN THAI
0:04:02 > 0:04:05Finding a common language is a big help.
0:04:05 > 0:04:07Either that or downloading an app.
0:04:07 > 0:04:13Normally people travelling can speak English but some might not
0:04:13 > 0:04:16and we cannot speak all kinds of languages.
0:04:16 > 0:04:21So we try to use our technology to communicate to passengers.
0:04:23 > 0:04:26But all the technology in the world won't help Officer Phu
0:04:26 > 0:04:29- with her next case. - How long you stay here, ma'am?
0:04:29 > 0:04:32SHE MUMBLES
0:04:32 > 0:04:35Elena's flown in from Moscow with her friend Natalya
0:04:35 > 0:04:39and a cat. It's a present for Elena's son, Alexei.
0:04:39 > 0:04:40They are Russian.
0:04:43 > 0:04:48- She is extremely drunk. - Oh, my case go...
0:04:48 > 0:04:50- This is present?- My son.
0:04:50 > 0:04:54SHE MUMBLES
0:04:57 > 0:05:00You pay duty for 1,000 Thai Baht.
0:05:02 > 0:05:05- No problem. OK.- OK.
0:05:05 > 0:05:08Thailand has fairly relaxed quarantine restrictions on pets
0:05:08 > 0:05:12so after a quick trip to the cashpoint for the £19 duty fee,
0:05:12 > 0:05:16- Elena's pussy is free to enter. - And your receipt, wait a moment.
0:05:16 > 0:05:20The ladies pay the bill and go in search of Elena's son.
0:05:20 > 0:05:22- OK, bye.- Thank you.
0:05:26 > 0:05:28Son...
0:05:28 > 0:05:30MUSIC: Chandelier by Sia
0:05:42 > 0:05:44Shh, shh.
0:05:47 > 0:05:50Alexei can't wait to play with his new pet.
0:05:50 > 0:05:52You know, when you come back
0:05:52 > 0:05:54and there is something like alive near you,
0:05:54 > 0:05:58like something that you can play with, like cheer up.
0:05:58 > 0:06:02It means a lot for you, for everybody.
0:06:13 > 0:06:15Not all misunderstandings can be sorted out
0:06:15 > 0:06:18as easily as Alexei's new cat.
0:06:18 > 0:06:21Over in Departures, Louise has requested the help of airport
0:06:21 > 0:06:24officials after she missed her flight home to Paris.
0:06:24 > 0:06:27They didn't let me get on the plane, I need to get on the plane.
0:06:27 > 0:06:30The plane left without her after an altercation
0:06:30 > 0:06:34at the gate and what's worse, her daughter Lilia has now vanished.
0:06:34 > 0:06:39You get to the gate, you go through security, and your kid disappears.
0:06:39 > 0:06:42It's relief all round when her daughter turns up.
0:06:42 > 0:06:46This is my daughter. That's her passport, I found her bag.
0:06:46 > 0:06:50And basically they made me get off the gate, right?
0:06:50 > 0:06:54But Louise is unhappy with how an information assistant
0:06:54 > 0:06:56spoke to her when she was searching for Lilia.
0:06:58 > 0:07:02She comes to the Tourist Police HQ to confront the officer.
0:07:02 > 0:07:04- You told me to shut up.- No, no, no. - You told me to shut up.
0:07:04 > 0:07:09- One minute, one minute.- You told me to shut up.- No, no, no. Calm down.
0:07:09 > 0:07:15- I call, I call.- You told me to shut up.- No, no, no.- Yes. Yes, no.
0:07:15 > 0:07:18She's lying, she's lying. You're lying.
0:07:18 > 0:07:22This is wrong. This is wrong. No.
0:07:24 > 0:07:27No!
0:07:27 > 0:07:32- You told me to- BLEEP- shut up. OK? When my daughter was missing.
0:07:34 > 0:07:36As they missed their original flight,
0:07:36 > 0:07:40Louise needs to find another one to get her and Lilia home.
0:07:40 > 0:07:43The staff give her a list of outgoing flights.
0:07:43 > 0:07:45Every day doesn't really work for me.
0:07:48 > 0:07:52That's fine, can I have the boarding passes? Thank you.
0:07:52 > 0:07:56- But something gets lost in translation.- And you buy the ticket.
0:07:57 > 0:07:59No, I'm not buying the ticket.
0:07:59 > 0:08:03Because I already paid for my ticket. Right?
0:08:03 > 0:08:08I paid for my ticket and they took me away from the terminal.
0:08:08 > 0:08:11This is your responsibility. I don't care.
0:08:11 > 0:08:14Gulf Air, Air France, American Airlines... Whatever it is.
0:08:14 > 0:08:18I need a boarding pass and I need to get back to France.
0:08:18 > 0:08:24I don't understand why this is happening. I just don't... Sir?
0:08:24 > 0:08:26Boss man?
0:08:26 > 0:08:29The boss man of the Tourist Police is Sub Lieutenant Nilachart,
0:08:29 > 0:08:32a man with a reputation for plain speaking.
0:08:32 > 0:08:34Police cannot do everything.
0:08:34 > 0:08:39So I don't have any money, I don't have a boarding pass.
0:08:39 > 0:08:41Are you drunk?
0:08:41 > 0:08:45- Sorry?- Are you drunk? - No, I'm not drunk.- Hmm?
0:08:45 > 0:08:48I'm telling you about my problems and you're asking me if I'm drunk?
0:08:48 > 0:08:51- I'm not drunk, sir. I'm crying. - You have a whisky before?- No.
0:08:51 > 0:08:54- Some whisky before?- No. - You look like you're drunk.
0:08:56 > 0:09:02- I cannot to help you, miss.- I don't understand why this is happening.
0:09:02 > 0:09:04Right?
0:09:18 > 0:09:19He just walked out on me.
0:09:31 > 0:09:33SHE SOBS
0:09:47 > 0:09:49With no money and no ticket,
0:09:49 > 0:09:52looks like Louise and Lilia are stuck at Bangkok Airport.
0:09:52 > 0:09:56- I'm crazy. I'm just- BLEEP. BLEEP- assholes.
0:10:03 > 0:10:06Bangkok Airport calls itself the airport of smiles
0:10:06 > 0:10:10but don't be fooled. To run smoothly an airport needs rules
0:10:10 > 0:10:12and no-one loves rules more...
0:10:12 > 0:10:13Get in the line.
0:10:13 > 0:10:15..than Captain A.
0:10:15 > 0:10:16You're for this line or that way.
0:10:17 > 0:10:21I don't want all the passengers to expect that we will always
0:10:21 > 0:10:23smile all the time.
0:10:23 > 0:10:27Sometimes you need to be tough when you deal with some passengers.
0:10:27 > 0:10:31The airport has more than 200 passport-control checkpoints.
0:10:31 > 0:10:33It's Captain A's job to keep the queues moving
0:10:33 > 0:10:35and the tourists in line.
0:10:35 > 0:10:38Back to the line. Back in the line.
0:10:38 > 0:10:40For captain A, the rules are simple.
0:10:40 > 0:10:44If you're caught pushing in, you go right to the back.
0:10:44 > 0:10:48It's not rocket science to get in the line. So why do you do that?
0:10:48 > 0:10:52It's not acceptable. Not at all.
0:10:52 > 0:10:54Captain A bends the rules for no man.
0:10:54 > 0:11:00- Sorry?- And that includes Peter, from Norfolk.- Where's your wife?
0:11:00 > 0:11:03But anyway, sorry, she's already passed the line.
0:11:03 > 0:11:07- That way, sir.- Pardon? - Just get back to the line.
0:11:07 > 0:11:10The rules are rules. You need to get in the line
0:11:10 > 0:11:14and I do have zero tolerance for the passengers
0:11:14 > 0:11:17who don't follow the rules.
0:11:17 > 0:11:18Zero tolerance.
0:11:18 > 0:11:20- I've got to go to the back? - Yes, of course.
0:11:20 > 0:11:24My wife is there, she's got my passport. She has my passport.
0:11:24 > 0:11:29OK, I can give you your passport. No, that's fine because...
0:11:29 > 0:11:30I've been waiting for him.
0:11:32 > 0:11:34Yes, I do understand but I cannot answer the question
0:11:34 > 0:11:37to those passengers why I cut the line for him.
0:11:37 > 0:11:40I don't think they're worried too much. Just one person.
0:11:40 > 0:11:43- I've been to the toilet. I had to go to the toilet.- He had to go quickly.
0:11:43 > 0:11:45Yes. But anyway, how can I answer the question...
0:11:45 > 0:11:48I'm not going all the way round there again.
0:11:48 > 0:11:50Please, that way.
0:11:50 > 0:11:52- Please, let me in.- Please.
0:11:54 > 0:11:58After a short stand-off, Peter makes a tactical retreat.
0:11:58 > 0:12:01MUSIC: Bossy by Kelis
0:12:01 > 0:12:03I gave way in the end.
0:12:03 > 0:12:07I thought I might be sent to the prison cell or something.
0:12:07 > 0:12:11For the passengers who do that, they don't like me.
0:12:11 > 0:12:15But for the rest of the passengers who are still in the line,
0:12:15 > 0:12:18I think they love me.
0:12:18 > 0:12:21Not everyone has to go to the back of Captain A's queue.
0:12:21 > 0:12:23Thailand is a Buddhist country.
0:12:23 > 0:12:27Monks are always passing through the airport and special rules apply.
0:12:27 > 0:12:30The monk, he's a representative of the lord Buddha.
0:12:30 > 0:12:35And for the rules for the Buddhists, we can pay respect to the monk
0:12:35 > 0:12:39but we cannot touch the monk at all.
0:12:40 > 0:12:42Untouchable.
0:12:42 > 0:12:44Monks are even fast-tracked through immigration
0:12:44 > 0:12:47which is where the trouble began for Din Pala from Cambodia.
0:12:47 > 0:12:51His sister, Sok, got left behind in the queue and now she's disappeared.
0:13:02 > 0:13:05Tourist Officer Panya is assigned to the case.
0:13:05 > 0:13:07First stop is immigration where Sok was last seen
0:13:07 > 0:13:09but they arrive too late.
0:13:17 > 0:13:19Next stop, baggage reclaim.
0:13:21 > 0:13:23But no luck here, either.
0:13:23 > 0:13:25Go outside.
0:13:27 > 0:13:33- Do you have a meeting point with her outside? Do you have?- No, no.
0:13:37 > 0:13:39It's difficult to find.
0:13:39 > 0:13:43Difficult, difficult because she no phone, cannot speak English.
0:13:43 > 0:13:46And Thailand, everywhere she go with me.
0:13:48 > 0:13:51Having reached a heightened state of consciousness
0:13:51 > 0:13:54through many years of meditation, Din Pala has an idea.
0:13:54 > 0:13:57He'll give her a poke on Facebook.
0:14:04 > 0:14:07Back at Police HQ, the officers get his Wi-Fi working
0:14:07 > 0:14:09and discuss the case.
0:14:17 > 0:14:19This? Yes.
0:14:19 > 0:14:23Din Pala gets connected but he's no nearer finding his sister.
0:14:23 > 0:14:29But she is not online. If she is online I can contact her.
0:14:29 > 0:14:31But now maybe she's no internet.
0:14:34 > 0:14:37So they're off again but with 80,000 people passing through
0:14:37 > 0:14:42the airport every day, Din Pala starts to lose faith.
0:14:42 > 0:14:46Maybe I lost her. Maybe I lost her.
0:14:51 > 0:14:53But just as hope fades, he spots his sister.
0:14:53 > 0:14:55Much to Panya's amazement.
0:14:55 > 0:14:57Wow!
0:15:02 > 0:15:04Sok's in the queue at the mobile phone shop.
0:15:04 > 0:15:07She was trying to get a new SIM card so she could call him
0:15:07 > 0:15:09but now there's no need.
0:15:09 > 0:15:13I think he is excited.
0:15:13 > 0:15:17And glad to see his sister.
0:15:19 > 0:15:24This is my sister that... I lost her but now I meet her.
0:15:24 > 0:15:28Thank you so much for all the way go with me
0:15:28 > 0:15:31and face my accident.
0:15:31 > 0:15:36Thank you so much. And Panya Police, thank you so much.
0:15:36 > 0:15:40In the excitement, Panya nearly forgets the no-touching rule.
0:15:40 > 0:15:43But no harm done, it's another result for the Tourist Police
0:15:43 > 0:15:46and it's back to HQ for a team photo.
0:15:58 > 0:16:01Getting lost in translation is just one of the hazards
0:16:01 > 0:16:05of international travel. Doing yourself a mischief is another.
0:16:05 > 0:16:08Bangkok airport can sometimes resemble a warzone,
0:16:08 > 0:16:11with doctors treating 700 patients every week.
0:16:11 > 0:16:15The latest casualty is British backpacker Hannah.
0:16:15 > 0:16:16She's been sent down from check-in
0:16:16 > 0:16:19where they didn't like the look of her cast.
0:16:19 > 0:16:22I fractured my leg about five days ago in Vietnam.
0:16:22 > 0:16:25I was going canyoning.
0:16:25 > 0:16:28I was doing a cliff jump at the end and you're supposed to run
0:16:28 > 0:16:31and jump over the ledge.
0:16:31 > 0:16:35I ran and then I stopped and then I fell and tumbled
0:16:35 > 0:16:39and I landed and put all my weight on my leg.
0:16:39 > 0:16:44- 'Are you OK?'- I'm due to fly out home today to London and they need me
0:16:44 > 0:16:49to get a medical certificate to say that I'm OK to fly.
0:16:49 > 0:16:51The fit-to-fly certificate should be routine
0:16:51 > 0:16:53but Hannah's cutting it a bit fine.
0:16:55 > 0:16:56Today's decision...
0:16:56 > 0:17:00- Sawatdee krap. - ..lies with Dr Art.- How are you?
0:17:00 > 0:17:01I'm OK, thank you.
0:17:01 > 0:17:04Many sick people want to travel but they don't know the rules.
0:17:04 > 0:17:08When you travel by air there is a risk if you have medical problems.
0:17:08 > 0:17:11You have to make sure that everything is OK before flying.
0:17:11 > 0:17:14- How long has it been?- Five days.
0:17:14 > 0:17:17Five days? Did you fly a long fight?
0:17:17 > 0:17:21Communication is very crucial for the treatment
0:17:21 > 0:17:24because if it goes wrong, it goes wrong.
0:17:24 > 0:17:28Normally if you have a cast we recommend to split the cast
0:17:28 > 0:17:31- because it might be swollen.- OK.
0:17:31 > 0:17:33If it's swollen it can cause, you know,
0:17:33 > 0:17:37compartment syndrome which is, you know, you might lose you leg.
0:17:39 > 0:17:41The thing is, we cannot cut it here.
0:17:41 > 0:17:45You have to go to the hospital but it takes only 20 minutes there
0:17:45 > 0:17:50- and then you have to come back. Yes, you will still have time.- Yeah.
0:17:50 > 0:17:54Yeah. Because if you fly like this I'm afraid that it will be bad.
0:17:54 > 0:17:57Well, I just really want to get there as quickly as possible.
0:17:57 > 0:18:00- So that I can fly.- Yeah.
0:18:00 > 0:18:03Well, hopefully they're going to take my cast off really fast but
0:18:03 > 0:18:07it just depends on traffic whether I can get to the hospital in time.
0:18:07 > 0:18:10Really, really want to get on this flight.
0:18:10 > 0:18:15Has anybody told them that I'm coming? Yeah? OK, OK.
0:18:15 > 0:18:17We can get a taxi.
0:18:17 > 0:18:21The hospital's only 14 miles away but Bangkok traffic can be slow
0:18:21 > 0:18:27- and Hannah doesn't know the Thai for "Get a move on".- Maybe go faster.
0:18:27 > 0:18:29Because...
0:18:29 > 0:18:35Because I've only got like less than two and a half hours now.
0:18:35 > 0:18:37Go, go, go!
0:18:38 > 0:18:41# I don't care. #
0:18:42 > 0:18:44I don't have any luggage.
0:18:46 > 0:18:48How long will it take?
0:18:51 > 0:18:53- OK.- If Hannah's to stand any chance of boarding her fight,
0:18:53 > 0:18:56she's got to get across town, get the cast cut and get
0:18:56 > 0:19:00back to the airport, preferably while the plane's still there.
0:19:08 > 0:19:11Making yourself understood is one of the biggest challenges facing
0:19:11 > 0:19:16- tourists and staff. - You can't speak English?
0:19:16 > 0:19:18In a cosmopolitan airport like Bangkok,
0:19:18 > 0:19:22avoiding communication cockups is a constant battle.
0:19:22 > 0:19:25Over at Tourist Information, Officer Jibbydoo is on the front line.
0:19:25 > 0:19:28How may I help you?
0:19:28 > 0:19:33For me, talking to Indians is a bit hard because their accent,
0:19:33 > 0:19:38their pronunciation and their accent is a bit hard for me to understand.
0:19:38 > 0:19:40HE SPEAKS THAI
0:19:40 > 0:19:45British, Americans, Australia and New Zealand are OK.
0:19:46 > 0:19:48And if no-one on the desk speaks your language,
0:19:48 > 0:19:53- there's a translation service at the end of the phone.- Par Ruski!
0:19:53 > 0:19:56- Par Ruski.- But even that doesn't always help.- What do you want?
0:20:00 > 0:20:02And even if you speak perfect English,
0:20:02 > 0:20:05things can still get lost in translation.
0:20:05 > 0:20:08This almost looks like Durban.
0:20:08 > 0:20:11Toya and Ali were due to fly home to South Africa today till
0:20:11 > 0:20:13they got a message from their airline.
0:20:13 > 0:20:15They were like, "Your flight is cancelled" so we were like,
0:20:15 > 0:20:16"What are we going to do?"
0:20:16 > 0:20:19And we called them and they were speaking in Thai
0:20:19 > 0:20:21and we were like, "Oh!" It was quite something!
0:20:21 > 0:20:24But then they made a plan for the flight to be rescheduled
0:20:24 > 0:20:28to tomorrow so hence, hey, another day in Bangkok.
0:20:28 > 0:20:30But another day in Bangkok means another night
0:20:30 > 0:20:34so they need to find their airline's desk to help arrange a hotel.
0:20:45 > 0:20:47There's a big question mark hanging over the information desk
0:20:47 > 0:20:50which is kind of fitting because Toya and Ali
0:20:50 > 0:20:52are about to get lost in pronunciation.
0:21:00 > 0:21:04- Office...- Office on the first floor, downstairs, gate number eight.
0:21:04 > 0:21:06Gate number eight. Kop Khun Khrap.
0:21:09 > 0:21:11It seems like he knew what he was talking about
0:21:11 > 0:21:16so I think we are in good hands.
0:21:16 > 0:21:17Or are they?
0:21:17 > 0:21:20Down on the first floor there's no sign of their airline desk anywhere.
0:21:20 > 0:21:22Hello.
0:21:29 > 0:21:33- Over there, please.- Sorry?- Over there, please. I think over there.
0:21:33 > 0:21:36- Over there? - Yes, Qatar Airways, over there.
0:21:36 > 0:21:41- That direction.- But they've already been over there and it wasn't there.
0:21:41 > 0:21:46Oh. First floor... Is it B? Is it B?
0:21:46 > 0:21:51- That's what it says, on the first floor.- Wait... It's not simple.
0:21:51 > 0:21:53But hopefully we'll find it.
0:22:01 > 0:22:05- Eventually the penny drops.- Oh.
0:22:14 > 0:22:16So, yeah.
0:22:16 > 0:22:20Back on the fourth floor the girls soon find the Cathay Airways desk.
0:22:20 > 0:22:22It's been there all along.
0:22:22 > 0:22:24They can enjoy an extra night in Bangkok
0:22:24 > 0:22:28after their free tour of the airport and a long lesson in clear diction.
0:22:28 > 0:22:31Maybe we just have to learn to say it better.
0:22:31 > 0:22:34It must be something like that.
0:22:34 > 0:22:35Cathay!
0:22:38 > 0:22:41Cathay! Cathay. Cathay?
0:22:48 > 0:22:51Over in customs, Officer Poppy is logging all the booze
0:22:51 > 0:22:54she's confiscated from passengers who've exceeded their allowance.
0:22:54 > 0:22:58But in an airport like Bangkok, that's not as easy as it sounds.
0:22:58 > 0:23:02And how can I write down this because it's all Chinese letters?
0:23:04 > 0:23:09I believe it's a liquor. Sake.
0:23:09 > 0:23:13But it's written in Chinese and I couldn't read it
0:23:13 > 0:23:19but I have to do the list so I don't know what I'm going to do with this.
0:23:19 > 0:23:23OK, next time could you please...
0:23:23 > 0:23:25in English a little bit?
0:23:25 > 0:23:29But it's not just liquid spirits that Poppy has to look out for.
0:23:32 > 0:23:35For years, the customs staff have believed that the storage area
0:23:35 > 0:23:37in the basement is haunted.
0:23:39 > 0:23:44Sometimes you might hear some noise that you cannot explain
0:23:44 > 0:23:49or things happen that you cannot explain. It's just like belief.
0:23:49 > 0:23:52Legend has it that someone fell into the concrete as it was being
0:23:52 > 0:23:55poured leaving an eerie outline of a face in the pillar.
0:23:57 > 0:24:05He said to me it looks like a lady but I don't get it yet.
0:24:05 > 0:24:08According to Officer Kriengsak, the face can be clearly seen.
0:24:20 > 0:24:23Poppy's not sure but just in case, the staff created
0:24:23 > 0:24:26a small shrine where they leave gifts.
0:24:26 > 0:24:29We pay her respect by just giving her jewellery
0:24:29 > 0:24:31and we think that she loves it.
0:24:31 > 0:24:34And just occasionally the pillar gives back.
0:24:34 > 0:24:40The one who asks for the lotto number, he or she won the lotto.
0:24:47 > 0:24:51Up in Departures, Louise could do with some divine intervention.
0:24:51 > 0:24:54She and daughter Lilia missed their flight home to Paris
0:24:54 > 0:24:55after a row at the gate.
0:24:55 > 0:24:58The Tourist Police can't help her so she's refusing
0:24:58 > 0:25:01to leave the airport even though it's driving her nuts.
0:25:02 > 0:25:04I'm feeling like I'm going to die.
0:25:06 > 0:25:09I just want to pass out and disappear.
0:25:11 > 0:25:15You know, like, I haven't slept. I'm so tired.
0:25:15 > 0:25:17Haven't eaten, you know...
0:25:18 > 0:25:20I don't know what to do.
0:25:20 > 0:25:23Louise calls her airline and asks for a free flight
0:25:23 > 0:25:25but it sounds like they're not listening.
0:25:25 > 0:25:29340 euro to get on the plane?
0:25:29 > 0:25:33It's so much money, I'm a student.
0:25:33 > 0:25:37I don't have travel insurance.
0:25:37 > 0:25:38Please, you've got to help me.
0:25:38 > 0:25:41Can you please put me on that plane?
0:25:44 > 0:25:47Please. I'm going to die here.
0:25:52 > 0:25:56'Then he said that I should try to go and speak with'
0:25:56 > 0:26:00the information desk and that I should've called them earlier
0:26:00 > 0:26:02and go to the French embassy and...
0:26:04 > 0:26:05That now basically he can't do anything,
0:26:05 > 0:26:09I have to talk to these people at four o'clock tomorrow.
0:26:12 > 0:26:14With their pleas apparently falling on deaf ears,
0:26:14 > 0:26:18Louise and Lilia face another 24 hours at Bangkok Airport.
0:26:25 > 0:26:28We last saw Hannah racing to a Bangkok hospital to have her cast
0:26:28 > 0:26:32split open but she's got less than two hours to sort it all out
0:26:32 > 0:26:34before her flight takes off.
0:26:36 > 0:26:38But the doctor's nowhere to be seen
0:26:38 > 0:26:41and she can't communicate the urgency of her situation.
0:26:41 > 0:26:46Thinking the clock is ticking and no-one's doing anything.
0:26:47 > 0:26:49There's the saw right there,
0:26:49 > 0:26:53I could just do it but I don't want to slice my leg off so...
0:26:54 > 0:26:58But, yeah, I just feel really worried that
0:26:58 > 0:27:01it's not going to happen.
0:27:01 > 0:27:04After 40 long minutes, the doctor finally comes.
0:27:07 > 0:27:09And goes.
0:27:11 > 0:27:13But only to get Hannah's X-ray results.
0:27:15 > 0:27:19- Hello.- Hello.- How are you? - Good, thank you.- OK.
0:27:19 > 0:27:22- So I have to split the cast off. - Yeah.
0:27:22 > 0:27:25- Your flight is leaving...? - 11.15, yeah.
0:27:25 > 0:27:29- OK.- Really soon.- Very soon. - Thank you for doing it quickly.
0:27:29 > 0:27:33- During the procedure, I would like you to relax, OK?- OK.
0:27:33 > 0:27:37And it may cause some noisy and some heat inside...
0:27:37 > 0:27:40- OK.- Just relax.
0:27:44 > 0:27:47SAW WHIRLS
0:27:47 > 0:27:48HANNAH SCREAMS
0:27:48 > 0:27:52That hurt! I felt that. I felt that.
0:27:52 > 0:27:55Oh, my God. This is awful.
0:27:56 > 0:27:59Thank you so much. Thank you, thank you.
0:27:59 > 0:28:02Let's go. Go, go, go. Fast!
0:28:02 > 0:28:04Medical certificate in hand...
0:28:04 > 0:28:05Thank you very much.
0:28:05 > 0:28:07..it's a race back to the airport.
0:28:07 > 0:28:09Go faster, please go faster.
0:28:09 > 0:28:12I need to get there.
0:28:12 > 0:28:16I could walk faster than this.
0:28:16 > 0:28:19So I need to go to the airport really fast.
0:28:19 > 0:28:21Go, go, go!
0:28:22 > 0:28:26I have to be at the airport in the next few minutes
0:28:26 > 0:28:29so if we could just go, that would be really good.
0:28:29 > 0:28:31Come on!
0:28:34 > 0:28:36I feel like I'm going to throw up.
0:28:39 > 0:28:43Oh, my God. I bet they're closed. Oh, shit, shit, shit.
0:28:43 > 0:28:44Do you work here?
0:28:44 > 0:28:46Can I...? Have I still got time?
0:28:46 > 0:28:48Wow.
0:28:48 > 0:28:51Looks like I might be getting on, I hope.
0:28:54 > 0:28:57I'll believe it when I'm on there. I will.
0:28:57 > 0:28:59I feel like I'm so close though,
0:28:59 > 0:29:02I can't possibly not get on the flight.
0:29:02 > 0:29:05With only seconds to spare, Hannah makes the gate.
0:29:05 > 0:29:07It's her first lucky break of the holiday.
0:29:22 > 0:29:24In immigration, they're bracing themselves for rush hour
0:29:24 > 0:29:28with airlines from over 60 different countries flying into Bangkok,
0:29:28 > 0:29:30clear communication is vital.
0:29:30 > 0:29:33Luckily Captain A can send people to the back of the queue
0:29:33 > 0:29:34in several different languages.
0:29:34 > 0:29:36SHE SPEAKS IN OWN LANGUAGE
0:29:36 > 0:29:40But she always finds time to answer passengers' questions patiently.
0:29:47 > 0:29:51No, that's for China, Chinese.
0:29:51 > 0:29:56Working under Captain A today is Captain Sarik.
0:29:56 > 0:29:57Passport, please.
0:29:57 > 0:30:00He makes a point of greeting passengers in their own language.
0:30:00 > 0:30:02'I work here for...'
0:30:02 > 0:30:06For one year so I just take a look at them
0:30:06 > 0:30:10and I know that what is their nationality...
0:30:12 > 0:30:13..is.
0:30:13 > 0:30:17Captain Sarik's always looking for new passengers to practise on.
0:30:17 > 0:30:23Sometimes, when I have free time I just learn their language.
0:30:23 > 0:30:26Today, he's mainly been practising Portuguese.
0:30:26 > 0:30:28"Boa sorte", what is it?
0:30:28 > 0:30:33- Boa sorte.- Boa sorte. - It means good luck.
0:30:33 > 0:30:35With a little help from his home-made phrase book,
0:30:35 > 0:30:38he can now greet passengers in Russian...
0:30:38 > 0:30:40Udachi, means good luck.
0:30:40 > 0:30:42..and Korean...
0:30:42 > 0:30:45THEY SPEAK KOREAN
0:30:45 > 0:30:47..Chinese...
0:30:47 > 0:30:49HE SPEAKS CHINESE
0:30:49 > 0:30:50..and French.
0:30:50 > 0:30:52- French?- French.- Bonjour.
0:30:52 > 0:30:55But he knows not to push it too far.
0:30:55 > 0:30:59If I'm busy, I didn't do this because my boss will...
0:30:59 > 0:31:02She's going to kill me.
0:31:06 > 0:31:09Next in line is 24-year-old Danny from Wolverhampton,
0:31:09 > 0:31:14he's left his family and friends to carve out a new life in Thailand.
0:31:14 > 0:31:18I was crying last night, my mum was crying,
0:31:18 > 0:31:20my brother was crying.
0:31:20 > 0:31:23Being on your own, that's the hard bit cos you've got no-one,
0:31:23 > 0:31:26you know what I mean? And then you've left all your friends
0:31:26 > 0:31:27and your family and everything at home.
0:31:27 > 0:31:31Danny's gambled everything on making it big as a DJ.
0:31:31 > 0:31:33'I don't have loads of DJing experience
0:31:33 > 0:31:36'but I've watched famous DJs on YouTube constantly'
0:31:36 > 0:31:40and I'm watching them thinking, "I can do that if I'm better."
0:31:40 > 0:31:43Take off your cap, please. Take off your cap.
0:31:43 > 0:31:45Oh, do you want my cap?
0:31:47 > 0:31:52Danny's brought over all his CDs, they're in his suitcase.
0:31:52 > 0:31:55But finding that suitcase might not be easy.
0:31:55 > 0:31:57I'm lost.
0:31:59 > 0:32:01With more than 20 carousels,
0:32:01 > 0:32:05baggage reclaim's a bit like Danny's record collection - big.
0:32:05 > 0:32:07Can play any music, anything,
0:32:07 > 0:32:10drum and bass, techno, house, hard house.
0:32:13 > 0:32:15That way? Yeah, that way.
0:32:15 > 0:32:17Tech house, minimal.
0:32:17 > 0:32:20This is it, I hope.
0:32:20 > 0:32:23Bassline house, garage, jackin house.
0:32:23 > 0:32:25There's not many people.
0:32:25 > 0:32:27Tech house, deep house.
0:32:27 > 0:32:30I think this is the right one, I'm not sure.
0:32:31 > 0:32:33Trance, psy-trance.
0:32:33 > 0:32:35Just have to wait and see.
0:32:37 > 0:32:39House.
0:32:39 > 0:32:41Hey!
0:32:41 > 0:32:44Danny finally tracks down the right luggage belt.
0:32:44 > 0:32:47My whole life's in here...
0:32:47 > 0:32:49for the near future anyway.
0:32:49 > 0:32:51Outside the airport, he gets even luckier.
0:32:51 > 0:32:54Not only does the taxi match his suitcase
0:32:54 > 0:32:56but the driver speaks fluent English.
0:32:56 > 0:33:00Welcome to Thailand.
0:33:00 > 0:33:03Can I ask you a question? Why you want to come to Bangkok?
0:33:03 > 0:33:05- What brought me to Bangkok?- Uh-huh.
0:33:05 > 0:33:09I've come to try and pursue my DJing career.
0:33:09 > 0:33:12- I'm going to go a few bars, ask them if I can play.- Mm-hm.
0:33:12 > 0:33:15Hopefully if they say yes, then play tonight.
0:33:15 > 0:33:18Everybody likes to come to Bangkok, Thailand
0:33:18 > 0:33:21because the reason why, we're a cool people.
0:33:22 > 0:33:25Bangkok may be cool and Danny's hopes are high
0:33:25 > 0:33:28but can he really crack the city's famous nightclub scene?
0:33:31 > 0:33:34While Danny hits the town, Louise is going nowhere fast.
0:33:34 > 0:33:37It's more than 24 hours since she and daughter Lilia
0:33:37 > 0:33:39missed their flight home to Paris
0:33:39 > 0:33:43and she can't pay, won't pay for a new ticket.
0:33:43 > 0:33:46If I have to pay for those tickets
0:33:46 > 0:33:49or whatever they want, 30,000 baht,
0:33:49 > 0:33:53if I have to pay for that, like I said, I'm going to have not...
0:33:53 > 0:33:54I can't pay my rent.
0:33:54 > 0:33:58I can't sleep and...
0:33:58 > 0:34:04I feel sad and I just want to be in my home in my bed
0:34:04 > 0:34:09and take a shower and, like, comb my hair and it's just horrible...
0:34:12 > 0:34:15Feel so sad so...
0:34:15 > 0:34:19Louise has a four o'clock appointment at the airline desk,
0:34:19 > 0:34:23she knows this could be her last chance.
0:34:23 > 0:34:25I don't have to pay, right?
0:34:25 > 0:34:27- In that way, I have to contact my boss...- Yeah.
0:34:27 > 0:34:30..because actually you need to pay.
0:34:30 > 0:34:32Well, that's what they've been telling me, you know,
0:34:32 > 0:34:35and the problem is that we did everything right
0:34:35 > 0:34:39and there was a major breach of protocol. I'm studying law...
0:34:39 > 0:34:42With no answers and the prospect of more hours to fill,
0:34:42 > 0:34:44the stress is taking its toll.
0:34:44 > 0:34:46They keep bouncing me here and there and here and there
0:34:46 > 0:34:48and here and there, you know?
0:34:48 > 0:34:51It's supposed to be a holiday and now it's just a fucking nightmare.
0:34:51 > 0:34:53You know, money talks, bullshit walks.
0:34:59 > 0:35:03While Louise plots her escape, the tourist police have a new case
0:35:03 > 0:35:07and here it is - Duncan and Susan picked it up from the carousel
0:35:07 > 0:35:08but it's not theirs.
0:35:08 > 0:35:10'In all the years we've been travelling,'
0:35:10 > 0:35:13we've never done this before. Never picked up the wrong case.
0:35:13 > 0:35:15All I can plead in my own defence,
0:35:15 > 0:35:17forgive me, I'm a lawyer by profession,
0:35:17 > 0:35:20is that the cases are absolutely identical.
0:35:20 > 0:35:22I'm hoping we haven't spoiled someone's holiday.
0:35:22 > 0:35:24Probably haven't improved it, have we?
0:35:25 > 0:35:29But if they've got the wrong suitcase, who's got theirs?
0:35:29 > 0:35:30It's got all my clothes in,
0:35:30 > 0:35:34absolutely every single thing that I need for my holiday.
0:35:34 > 0:35:36That's it really, I mean,
0:35:36 > 0:35:38I've got what I'm standing up in and that's all.
0:35:40 > 0:35:43Lost luggage is one of the great holiday nightmares.
0:35:43 > 0:35:45Bangkok's no different to any other busy airport
0:35:45 > 0:35:49but it always seems worse when you're so far away from home.
0:35:50 > 0:35:54This airport and its layout is different.
0:35:55 > 0:36:00Also the fact that the language is completely unfamiliar,
0:36:00 > 0:36:03all the signs, it just disorientates you a little bit when you see
0:36:03 > 0:36:07writing in a language that you can't even read never mind understand.
0:36:07 > 0:36:08Duncan and Susan aren't alone,
0:36:08 > 0:36:12joining the lost luggage club today are Geordies Gary and Dave,
0:36:12 > 0:36:15they've just touched down four hours late and two bags light.
0:36:15 > 0:36:19We decided that in Dubai we would stop and have some king crab
0:36:19 > 0:36:22and caviar and champagne and I don't drink
0:36:22 > 0:36:23so this is a bad idea.
0:36:23 > 0:36:27Once you start drinking champagne and you've just went on holiday,
0:36:27 > 0:36:29you just lose all track of time, don't you?
0:36:29 > 0:36:30And then before you know it, you're like,
0:36:30 > 0:36:32"Oh, let's go and get the plane" and then whoosh!
0:36:32 > 0:36:35You watch it flying away.
0:36:37 > 0:36:39We had to get the next flight and they said,
0:36:39 > 0:36:42"Oh, your baggage will be waiting there for you." And it wasn't.
0:36:42 > 0:36:44Typical Brits!
0:36:44 > 0:36:48Dave's come to Thailand to study the ancient art of fire juggling
0:36:48 > 0:36:50but his missing bag has his fire juggling stick in it
0:36:50 > 0:36:52and without it...
0:36:52 > 0:36:54Oh, please, please.
0:36:54 > 0:36:55..he can't fire juggle.
0:36:55 > 0:36:59It's my first juggling fire staff and it's only about that tall
0:36:59 > 0:37:01and I only paid about £80 for it but I've just had it...
0:37:01 > 0:37:04It's the perfect weight, it's like it was perfect...
0:37:04 > 0:37:06Like designed for me, you know?
0:37:06 > 0:37:11So...just hope it's OK.
0:37:11 > 0:37:14Back at the police station, the staff are pulling out all the stops
0:37:14 > 0:37:18but with a connecting flight to catch, time's running out.
0:37:18 > 0:37:21Just hoping they get it to us in sufficient time for us
0:37:21 > 0:37:22to make the connection.
0:37:22 > 0:37:26We've still got an hour at the moment so we should be all right.
0:37:26 > 0:37:30The airline has news, there are two bags left at the carousel
0:37:30 > 0:37:33and both match Duncan and Susan's.
0:37:33 > 0:37:36As for Gary and Dave, they've been sent to lost property
0:37:36 > 0:37:39but the staff can't find the staff.
0:37:39 > 0:37:41- No way...- No?
0:37:41 > 0:37:44- Same as this.- Yep.- Ah.
0:37:44 > 0:37:46You contact with...
0:37:46 > 0:37:49But the language barrier is always there.
0:37:49 > 0:37:53- Contact Emirates? - Yes, contact Emirates.
0:37:53 > 0:37:57Oh, right, so this is actually happening now.
0:37:57 > 0:38:00- Oh, no!- Oh, mate.
0:38:00 > 0:38:03So now it's off to the airline desk.
0:38:03 > 0:38:07I'm trying to laugh it off but I am actually very upset...
0:38:07 > 0:38:09unfortunately.
0:38:09 > 0:38:11HE SIGHS
0:38:11 > 0:38:14Gary and Dave aren't the only ones feeling the heat.
0:38:14 > 0:38:18I'm just saying I haven't actually seen another bag as of yet.
0:38:18 > 0:38:20Where's my bag?
0:38:20 > 0:38:24Duncan's told to wait while Susan goes back airside.
0:38:24 > 0:38:26The moment of truth is approaching.
0:38:26 > 0:38:30That's not it. It's bigger. It's like this.
0:38:30 > 0:38:33The one that I need is like this.
0:38:35 > 0:38:37It's exactly the same.
0:38:37 > 0:38:39Things are looking bleak for Dave too,
0:38:39 > 0:38:42his whole future as a fire juggler is in jeopardy.
0:38:44 > 0:38:46With lots and lots of different symbols on it
0:38:46 > 0:38:47which are coloured symbols.
0:38:47 > 0:38:50Wounded, absolutely devastated.
0:38:50 > 0:38:52He plans on going to a school down in the islands somewhere
0:38:52 > 0:38:57that teach you how to do it as well so he will be very upset.
0:38:57 > 0:38:59I feel like a donkey with a carrot.
0:38:59 > 0:39:01It's like we have your bag, we don't have your bag!
0:39:01 > 0:39:05We have your bag, we don't have your bag!
0:39:05 > 0:39:07While Gary and Dave continue their search,
0:39:07 > 0:39:10Duncan and Susan have reached the end of the line.
0:39:10 > 0:39:12Yes, we have only this one.
0:39:12 > 0:39:14I think someone's taken my bag.
0:39:17 > 0:39:19Can I go back? I don't know how to go back.
0:39:19 > 0:39:22- I don't know how to go back. - Just go this way...
0:39:22 > 0:39:24The couple just make their flight
0:39:24 > 0:39:27but they leave without Susan's suitcase.
0:39:27 > 0:39:31For Gary and Dave, there's one last throw of the dice.
0:39:32 > 0:39:34Dave?
0:39:35 > 0:39:37Oh, yes, that's it!
0:39:37 > 0:39:42- Is it still in one piece? - It certainly is.- Oh, fantastic!
0:39:42 > 0:39:45Nothing's broke either. Yes!
0:39:45 > 0:39:48That a bit bent?
0:39:48 > 0:39:50Nah.
0:39:50 > 0:39:54Think a mixture of 50% relieved, 50% happy.
0:39:56 > 0:39:59Yep, more relieved actually.
0:39:59 > 0:40:01Yes!
0:40:15 > 0:40:19In downtown Bangkok, Danny's found the Khao San Road,
0:40:19 > 0:40:23an old rice market now teeming with cafes and bars.
0:40:23 > 0:40:25It's base camp for a million backpackers
0:40:25 > 0:40:29and the perfect place for an aspiring DJ to land his first gig.
0:40:32 > 0:40:35Danny dreams of making it big on the city's club scene
0:40:35 > 0:40:37but first he needs somewhere to stay.
0:40:37 > 0:40:40Hmm, this looks a friendly place.
0:40:40 > 0:40:43Time to give the Thais a masterclass in bartering.
0:40:43 > 0:40:47Hello, have you got a room? For one?
0:40:47 > 0:40:49Cheapest one, the cheapest one.
0:40:51 > 0:40:54- You have a room for 150 or not?- No.
0:40:54 > 0:40:57I thought you had one, no? Erm...
0:40:57 > 0:41:00Maybe if you could do one for half price at a good price for us?
0:41:02 > 0:41:08- Yeah. Is it 300 baht you can do one for?- 350.- 350.- Yes.- One second.
0:41:08 > 0:41:11If I pay you 350, you can give me an upgrade. How's about that?
0:41:11 > 0:41:15- A better room with air con for 350? - Oh, no, no.- You can't?
0:41:15 > 0:41:17Yeah, OK.
0:41:17 > 0:41:19Well, it was worth a go and with 50 baht to the pound,
0:41:19 > 0:41:21he can take the hit.
0:41:21 > 0:41:23I did try and I was like, "Should I walk off?"
0:41:23 > 0:41:25And then I thought, "Nah, I do like her, I'll just pay."
0:41:25 > 0:41:28So I paid £7 a night for this
0:41:28 > 0:41:31so I don't know if that's expensive, you see.
0:41:31 > 0:41:34Earphones, my Spongebob flannel.
0:41:34 > 0:41:38Bassline, jackin, just all my CDs, hopefully I'll use them.
0:41:38 > 0:41:39Slippers.
0:41:39 > 0:41:42Everything I own now.
0:41:42 > 0:41:47Yeah, this is it, this is my life now.
0:41:47 > 0:41:50After a quick shower, Danny starts looking for work.
0:41:50 > 0:41:55MUSIC: Waiting All Night by Rudimental
0:41:55 > 0:41:59Trying to look for bars or club signs. Everything's hidden.
0:42:00 > 0:42:03He sets off with bags of optimism.
0:42:03 > 0:42:06If I can get like three, one hour or two hour, one hour,
0:42:06 > 0:42:08and then we can go from there, go to another one.
0:42:08 > 0:42:10Hello, where's the manager?
0:42:10 > 0:42:13But slowly reality bites.
0:42:13 > 0:42:16I'm a DJ from England. Do you have decks?
0:42:16 > 0:42:19If I asked them, do you think they'd let me play or not?
0:42:19 > 0:42:20It's closed.
0:42:20 > 0:42:23All right, no worries, thank you anyway.
0:42:23 > 0:42:27'I'm so confident that at least one bar or club will say yeah.'
0:42:27 > 0:42:30So we'll just keep going, keep going, keep going, keep going.
0:42:30 > 0:42:33But there are only so many clubs even on Khao San Road
0:42:33 > 0:42:35and too many DJs.
0:42:35 > 0:42:36Spoke to one of the staff
0:42:36 > 0:42:41and basically that's the line-up for tonight,
0:42:41 > 0:42:43a lot of DJs in there.
0:42:46 > 0:42:48As darkness falls, the knockbacks keep coming
0:42:48 > 0:42:51so Danny tries a new tactic.
0:42:51 > 0:42:54No charge, nothing like that, just me playing for a little bit.
0:42:57 > 0:42:59With the... Yeah, OK.
0:42:59 > 0:43:04It's a desperate ploy but will the gamble pay off?
0:43:05 > 0:43:07Thank you.
0:43:07 > 0:43:10'Good news, good news, eventually got somewhere to play'
0:43:10 > 0:43:13and hopefully we'll put a good night on,
0:43:13 > 0:43:16show them some proper English garage music
0:43:16 > 0:43:17so all the effort was worthwhile.
0:43:17 > 0:43:21So Danny's landed the gig but will it be his passport to success?
0:43:30 > 0:43:34Back at the airport, Captain A's limbering up for another shift
0:43:34 > 0:43:39but it turns out keeping passengers in line is just one of her passions.
0:43:39 > 0:43:42Going to the gym, that's my hobby.
0:43:42 > 0:43:45When she's not in work, she's working out.
0:43:45 > 0:43:51The whole body, my arm, my back, my shoulder, my leg, my stomach.
0:43:51 > 0:43:53But when it comes to keeping order,
0:43:53 > 0:43:56Captain A never goes into battle empty-handed.
0:43:56 > 0:43:59The police who work in the police station, they carry their gun
0:43:59 > 0:44:02but for the immigration, we didn't carry the gun,
0:44:02 > 0:44:05we carry our immigration stamp.
0:44:05 > 0:44:07Yes... IMAGINARY GUNSHOT
0:44:07 > 0:44:09..that's our weapon. IMAGINARY GUNSHOT
0:44:09 > 0:44:12Like a gun.
0:44:12 > 0:44:15Captain A may be tough but she's by no means the toughest cookie
0:44:15 > 0:44:17in the immigration department.
0:44:19 > 0:44:22That title goes to Inspector Muay...
0:44:22 > 0:44:23SHE SPEAKS IN OWN LANGUAGE
0:44:23 > 0:44:25..a battle hardened immigration officer
0:44:25 > 0:44:27who likes to play it by the book.
0:44:27 > 0:44:31You need all your paperwork in order when she's on duty
0:44:31 > 0:44:33as Vince is about to discover.
0:44:33 > 0:44:36I need to know about this one, a temporary one, yes?
0:44:36 > 0:44:39Vince flew out of Germany on an emergency passport
0:44:39 > 0:44:43after realising at the airport that his was out of date.
0:44:43 > 0:44:45The passport was only meant to get him home to France
0:44:45 > 0:44:48but now he's used it to fly to Thailand.
0:44:48 > 0:44:50- The lady said, "Hey, your passport is too old."- Yeah.
0:44:50 > 0:44:54She said you have to go to the police and the German police
0:44:54 > 0:44:56made this passport.
0:44:56 > 0:44:59It's meant to be temporary. How long do you stay in Thailand?
0:44:59 > 0:45:01- Ten days.- Ten day.
0:45:01 > 0:45:04- Because you are France? - Yeah, I am French, yeah.- Yes.
0:45:04 > 0:45:08It says here it is good to leave Germany
0:45:08 > 0:45:13- and back to Germany.- Yes. Cannot through Thai, to entry to Thai.
0:45:13 > 0:45:17'The worst that could happen is that they put me back on the plane.'
0:45:19 > 0:45:22And that would be really shit. I took my...
0:45:22 > 0:45:25I took the decision to come here on a very last minute
0:45:25 > 0:45:28that's why I didn't check my passport.
0:45:28 > 0:45:31I checked like a dozen times if it was right here with me
0:45:31 > 0:45:35in my pocket but never checked the expiration date.
0:45:35 > 0:45:38# Uh-oh, you're in trouble
0:45:38 > 0:45:43# I step up in the game and I burst that bubble... #
0:45:43 > 0:45:48This one is like a situation that I don't like, he cannot enter.
0:45:49 > 0:45:52Muay sends Vince to the immigration detention centre
0:45:52 > 0:45:54in the bowels of the building.
0:45:54 > 0:45:58For most visitors it's the first stop before deportation.
0:45:58 > 0:46:01The decision rests with Captain Suttipan
0:46:01 > 0:46:03and his interpreter Sasigamon.
0:46:05 > 0:46:07THEY SPEAK OWN LANGUAGE
0:46:08 > 0:46:14So he said that he allows you to stay for one more day,
0:46:14 > 0:46:17one more night, and then tomorrow you try to contact
0:46:17 > 0:46:21with the embassy but the thing is you cannot leave the airport.
0:46:21 > 0:46:25OK, thank you. Thank you.
0:46:25 > 0:46:28This information I have is that they're probably going to let me
0:46:28 > 0:46:32stay in the airport one night, so I can call the French Embassy
0:46:32 > 0:46:35tomorrow and try to get some better papers.
0:46:35 > 0:46:39It's pretty much like a hotel that you have to stay in the airport
0:46:39 > 0:46:41since you cannot leave the country.
0:46:41 > 0:46:42TRANSLATION:
0:46:42 > 0:46:43Yes.
0:46:48 > 0:46:51But it has to be on your expense so it is like a hotel.
0:46:51 > 0:46:53I'm feeling lost in translation.
0:46:54 > 0:46:59Do you know what's happening to my luggage?
0:46:59 > 0:47:00Just one moment.
0:47:02 > 0:47:03SHE SPEAKS OWN LANGUAGE
0:47:16 > 0:47:20So for now your luggage is in the storage area and we'll wait
0:47:20 > 0:47:24- and see if tomorrow you can leave the airport or not.- OK.
0:47:26 > 0:47:29Vince may have escaped deportation for now but he faces
0:47:29 > 0:47:33an uncomfortable stay with no luggage at the transit hotel.
0:47:33 > 0:47:36I'm not angry or anything because I know I screwed up
0:47:36 > 0:47:38but I'm anxious....
0:47:38 > 0:47:40and tired.
0:47:47 > 0:47:49While Vince awaits his fate,
0:47:49 > 0:47:54two other travellers are about to have theirs decided.
0:47:54 > 0:47:55And...
0:47:55 > 0:47:59Michael and Jake are trying to make their way back to Liverpool
0:47:59 > 0:48:04after their holiday in Thailand, but they forgot to read the small print.
0:48:04 > 0:48:08Our travel agent in the UK never said anything about needing
0:48:08 > 0:48:10a visa for Thailand at all.
0:48:10 > 0:48:13So when we got to checking in in Heathrow, we were like...
0:48:13 > 0:48:16The girl goes, "Have you got a visa?" We were like, "What visa?"
0:48:16 > 0:48:19So the boys took out a standard 30-day Visa exemption
0:48:19 > 0:48:22when they landed in Bangkok 33 days ago.
0:48:25 > 0:48:26Yeah.
0:48:26 > 0:48:30- So, we've been over three days, have we?- Three days.- Three days.
0:48:30 > 0:48:33We were three days over. We thought it was two but she says it's three
0:48:33 > 0:48:35so...we'll take her word for it.
0:48:35 > 0:48:38For Inspector Muay, this one is a routine case.
0:48:38 > 0:48:40She gets it all the time from Brits abroad.
0:48:50 > 0:48:53She's happy to settle this kind of case with a fine.
0:48:53 > 0:48:54The only question is how much.
0:48:57 > 0:49:00At immigration, the boys are stopped and escorted to a back room.
0:49:00 > 0:49:02They're about to find out.
0:49:02 > 0:49:05Yeah. Yeah. Three-day. I think it's three.
0:49:06 > 0:49:09Three-day.
0:49:09 > 0:49:12It's 1,500 baht.
0:49:12 > 0:49:151,500 baht might sound a lot.
0:49:15 > 0:49:18In fact, it's around £30. But even so...
0:49:18 > 0:49:21- Good beer money that, as well. - That was beer money, as well.
0:49:21 > 0:49:23So that's...
0:49:23 > 0:49:25the best part of...
0:49:25 > 0:49:2715 bottles less.
0:49:27 > 0:49:28Sign there?
0:49:31 > 0:49:34- Might we have a problem getting into Thailand in the future?- Oh, no.
0:49:34 > 0:49:36OK, no problem. Good.
0:49:36 > 0:49:38We want to come back.
0:49:40 > 0:49:43We like Thailand. Had a good night out in Bangkok.
0:49:43 > 0:49:46We'd have spent a lot more than £30 in Liverpool getting drunk.
0:49:46 > 0:49:50- Yeah, so, it was cheaper in Bangkok. - We thought it was an investment.
0:49:50 > 0:49:51Yeah.
0:49:51 > 0:49:53- Thank you.- Thank you.
0:49:54 > 0:49:57So, the boys can leave the country with their reputations intact
0:49:57 > 0:50:00and just a small dent in their wallets.
0:50:05 > 0:50:07Looks like Vince is leaving, too,
0:50:07 > 0:50:10but his departure's not quite so happy.
0:50:10 > 0:50:12After entering Thailand with the wrong papers,
0:50:12 > 0:50:15he got a late-night call at his transit hotel.
0:50:16 > 0:50:19They call me almost one hour ago to tell me
0:50:19 > 0:50:23that they're putting me back in a flight in the next two hours. So...
0:50:25 > 0:50:28..I'm going to finish packing
0:50:28 > 0:50:31and get back on the second...
0:50:32 > 0:50:36..ten-hour flight in a row.
0:50:36 > 0:50:37That's pretty much it.
0:50:37 > 0:50:42Poor Vince. A 20-hour round trip and he never even left the airport.
0:50:46 > 0:50:49Meanwhile, Louise and Lilia have been called back to the
0:50:49 > 0:50:52airline desk to learn their fate.
0:50:52 > 0:50:54- Check-in over there.- OK.
0:50:54 > 0:50:58Today, if you don't get on the flight,
0:50:58 > 0:51:01next time I have to charge you 340 euro.
0:51:01 > 0:51:04- OK, so we can go on this flight? - Yes, you need to go now.- Thank you.
0:51:04 > 0:51:05- Please.- Thank you.
0:51:05 > 0:51:07It's the news Louise was hoping for.
0:51:07 > 0:51:09The airline will allow them both to check in for free.
0:51:12 > 0:51:15Better get out of here before they change their mind.
0:51:17 > 0:51:19Thank you.
0:51:19 > 0:51:21I can't believe we're going away.
0:51:21 > 0:51:24I'm never coming back to this fucking country ever again in my life.
0:51:24 > 0:51:26I can't believe it. Sorry. Beep, beep.
0:51:26 > 0:51:30I just want to get fucking drunk on that plane. That's all I want to do.
0:51:30 > 0:51:32As Louise and Lilia finally head home,
0:51:32 > 0:51:35it's all about to kick off in downtown Bangkok.
0:51:42 > 0:51:45Danny's blagged our guest spot DJing at a local bar
0:51:45 > 0:51:48but as Khaosan Road comes alive, he's feeling like death.
0:51:50 > 0:51:53I think I've got a sickness bug.
0:51:53 > 0:51:56Diarrhoea. Just headaches.
0:51:56 > 0:51:59I think just basically fatigue, exhaustion.
0:51:59 > 0:52:01I've got no energy.
0:52:01 > 0:52:03But I'm still going to give it a go.
0:52:03 > 0:52:05Hopefully the music will get me going.
0:52:05 > 0:52:08That's what I'm hoping, anyway.
0:52:08 > 0:52:11Danny gets his head round the gear...
0:52:11 > 0:52:13Where's for the headphones?
0:52:13 > 0:52:15- Yeah.- Oh.
0:52:16 > 0:52:19..but just before the big gig, he's caught short.
0:52:19 > 0:52:20Where's the toilet? Where's...?
0:52:23 > 0:52:27Are his dreams of stardom about to go down the pan?
0:52:27 > 0:52:28Fast.
0:52:30 > 0:52:32As the crowd gets restless,
0:52:32 > 0:52:36Danny returns in time to lay down some bad-ass tunes.
0:52:36 > 0:52:39It's not the liveliest bar and not the coolest crowd
0:52:39 > 0:52:41but somehow Danny gets them going.
0:52:41 > 0:52:42LOUD DANCE MUSIC
0:52:56 > 0:53:01Done. Dusted. I'm so hot. I'm dripping.
0:53:01 > 0:53:04It's been a tough gig but his English house classics have
0:53:04 > 0:53:07broken down a few barriers and won him some new fans.
0:53:07 > 0:53:09- Different music. - Not normal.- Not normal.
0:53:09 > 0:53:13- English music. - English, yeah, yeah, yeah.
0:53:14 > 0:53:16Vomiting and diarrhoea forgotten,
0:53:16 > 0:53:19the gig has left Danny flushed with success.
0:53:20 > 0:53:24My heart's still racing a little bit but, yeah, I think it went well.
0:53:24 > 0:53:27I was so, like...just nervous.
0:53:27 > 0:53:29When I was pressing the button
0:53:29 > 0:53:31I was a little bit out of time sometimes but...
0:53:31 > 0:53:33Obviously in the future I want to start producing, I want to
0:53:33 > 0:53:38start playing different places, different bars, different clubs.
0:53:40 > 0:53:42So, yeah, this is a step in the right direction.
0:53:42 > 0:53:47So for a bit of sickness, a bit of a headache, just get over it.
0:53:47 > 0:53:52He's started small but his career could be about to take off.
0:53:56 > 0:53:59Next time at Bangkok Airport, love is in the air...
0:53:59 > 0:54:02Oh, my God. I could give you a kiss right now, man.
0:54:02 > 0:54:05..the airport celebrates Valentine's Day...
0:54:05 > 0:54:07ALL: Happy Valentine's Day!
0:54:07 > 0:54:09..and romance blossoms in visa-on-arrivals...
0:54:09 > 0:54:11He is my boyfriend.
0:54:11 > 0:54:13But don't tell anybody, OK?
0:54:13 > 0:54:15..Nathan from Liverpool has a surprise for his mum and dad...
0:54:15 > 0:54:18My boyfriend is here so I'll be introducing them to him.
0:54:18 > 0:54:20So it'll be interesting to see their reaction.
0:54:20 > 0:54:23..and Justin flies in for a nip and tuck...
0:54:23 > 0:54:26It's a strange thought that the image that you look at in the mirror is
0:54:26 > 0:54:28not the one I'm going to wake up with.
0:54:28 > 0:54:31..when we check in again at Bangkok Airport.