0:00:02 > 0:00:05This programme contains some strong language
0:00:05 > 0:00:08- Bangkok Airport's like no other airport.- Welcome to Thailand!
0:00:08 > 0:00:10This is my best smiling!
0:00:10 > 0:00:12It's where East meets West...
0:00:12 > 0:00:13Ching, ching, ching. Ching, ching, ching.
0:00:13 > 0:00:15..Buddhist meets backpacker...
0:00:15 > 0:00:16That way to the beach.
0:00:16 > 0:00:18..and traveller meets trouble.
0:00:18 > 0:00:20You'll never see me in Thailand ever again.
0:00:20 > 0:00:21No, no.
0:00:21 > 0:00:23- Yes.- And if the culture seems strange...
0:00:23 > 0:00:25- Free hugs? - ..the language seems foreign...
0:00:25 > 0:00:27Sawasdee ka.
0:00:27 > 0:00:29..and you're 6,000 miles from home...
0:00:29 > 0:00:31I'm stuck in Bangkok.
0:00:31 > 0:00:34..don't panic. There's an army of airport staff
0:00:34 > 0:00:35just waiting to help you out.
0:00:36 > 0:00:38One way...
0:00:38 > 0:00:39How may I help you?
0:00:39 > 0:00:41- HE LAUGHS - ..or another.
0:00:41 > 0:00:43Get in the line.
0:00:43 > 0:00:44So whether it's your gateway
0:00:44 > 0:00:46to a million once-in-a-lifetime experiences...
0:00:46 > 0:00:49It's all about love, love, love and love.
0:00:49 > 0:00:52..or just the ticket to a good old-fashioned holiday nightmare...
0:00:52 > 0:00:55- Look at all the cancelled flights! - ..this is your final call.
0:00:57 > 0:00:59Very happy, everyone.
0:00:59 > 0:01:01- Welcome...- Passport, please.
0:01:01 > 0:01:02..to Bangkok Airport.
0:01:05 > 0:01:08# I'm addicted to you... #
0:01:08 > 0:01:11Tonight at Bangkok Airport, all you need is love.
0:01:11 > 0:01:14Oh, my God, I could give you a kiss right now, man.
0:01:14 > 0:01:18Romance blossoms for immigration officers Bert and Nat...
0:01:18 > 0:01:19He is my boyfriend.
0:01:19 > 0:01:21But don't tell anybody, OK?
0:01:21 > 0:01:24Nathan has a surprise in store for his mum and dad...
0:01:24 > 0:01:27My boyfriend is here, so I'll be introducing them to him.
0:01:27 > 0:01:29# I'm addicted to you... #
0:01:29 > 0:01:33And will a nip and tuck help Justin land the girl of his dreams?
0:01:33 > 0:01:36I'm not ashamed or embarrassed.
0:01:36 > 0:01:38Yeah, I am single
0:01:38 > 0:01:41and I hope that one day I will find somebody special.
0:01:41 > 0:01:44It's one of the biggest days in the Thai calendar
0:01:44 > 0:01:46and love is in the air.
0:01:46 > 0:01:49Happy Valentine's Day!
0:01:49 > 0:01:53It's all about getting down, baby! Getting down, baby!
0:01:53 > 0:01:57It's not just the passengers who are feeling frisky this Valentine's Day.
0:01:57 > 0:01:59The staff, too, are all loved up.
0:01:59 > 0:02:03I love my work, I love my job, I love tourists.
0:02:03 > 0:02:04Happy Valentine's!
0:02:04 > 0:02:09- It's all about love.- Up at check-in, Barry has a not-so-secret admirer.
0:02:09 > 0:02:11He is very handsome, yeah.
0:02:11 > 0:02:14His boyish good looks haven't escaped the eye
0:02:14 > 0:02:15of his colleague, Beam.
0:02:15 > 0:02:16So...
0:02:18 > 0:02:23- I like him, he is chirpy, and... - Chirpy!
0:02:23 > 0:02:26I want to hug him, I want to pinch him.
0:02:28 > 0:02:29Hi, you again.
0:02:29 > 0:02:31Over in immigration,
0:02:31 > 0:02:33Captain Jack has just married the girl of his dreams.
0:02:33 > 0:02:38My wife and I, we are happy together. Yeah.
0:02:38 > 0:02:44She loves me more than words that I can say.
0:02:44 > 0:02:47Jack proposed in dramatic fashion.
0:02:47 > 0:02:51I go to my girlfriend's workplace
0:02:51 > 0:02:57and I pretend that I am faint in front of her.
0:02:57 > 0:03:02And she come to help me, and after that I propose to her,
0:03:02 > 0:03:05ask her to marry me. Yeah.
0:03:05 > 0:03:08Jack knows a successful relationship, like entering
0:03:08 > 0:03:11a new country, is just a matter of obeying the rules.
0:03:11 > 0:03:14I kiss her before leaving house.
0:03:14 > 0:03:17Kiss her before sleep.
0:03:17 > 0:03:20And if I stick to the rule,
0:03:20 > 0:03:24I will have no problem with her.
0:03:25 > 0:03:27But if it's romance you're after,
0:03:27 > 0:03:30look no further than visa on arrivals.
0:03:30 > 0:03:31Welcome to Thailand.
0:03:31 > 0:03:35Working side-by-side has brought Captain Bert and Officer Nat close.
0:03:37 > 0:03:38But how close?
0:03:38 > 0:03:42Oh, that is a difficult question.
0:03:42 > 0:03:44Whoo...
0:03:46 > 0:03:48He is my boyfriend.
0:03:48 > 0:03:50But don't tell anybody, OK?
0:03:50 > 0:03:52SHE LAUGHS
0:03:52 > 0:03:55We didn't tell anyone.
0:03:55 > 0:03:57Yeah. A bit secret.
0:03:57 > 0:03:59But now, it's not a secret.
0:03:59 > 0:04:00Bert.
0:04:01 > 0:04:03Just cut it off.
0:04:05 > 0:04:06HE SPEAKS IN THAI
0:04:06 > 0:04:08So now their secret's out, kind of,
0:04:08 > 0:04:10how will they celebrate Valentine's Day?
0:04:10 > 0:04:14I cannot guess what he's going to do. I think he's not romantic.
0:04:14 > 0:04:17You know, Valentine's Day, blah, blah, blah.
0:04:17 > 0:04:19But it's OK, I think, yeah.
0:04:19 > 0:04:22It's not important for me.
0:04:23 > 0:04:26But Nat's wrong. Bert's got something up his sleeve.
0:04:26 > 0:04:27She is a girl
0:04:27 > 0:04:33and I think I must do some romantic thing to her on this day.
0:04:33 > 0:04:38I think I'm going to come back home, and my boyfriend, he just say,
0:04:38 > 0:04:39"Happy Valentine!"
0:04:39 > 0:04:41Yeah, that's it.
0:04:41 > 0:04:43Bert's going to introduce Nat
0:04:43 > 0:04:47to someone else who's very special in his life.
0:04:47 > 0:04:50My grandmum is coming to the airport tonight.
0:04:50 > 0:04:52She's coming from San Francisco.
0:04:52 > 0:04:56I think I will bring her to Nat's counter.
0:04:56 > 0:05:00We keep it our secret but I think she will be surprised.
0:05:00 > 0:05:02No, I do not think...
0:05:02 > 0:05:05He didn't tell me about anything.
0:05:05 > 0:05:08Nat's in for a big surprise when Granny tips up,
0:05:08 > 0:05:10and they say romance is dead.
0:05:20 > 0:05:23Not everyone's feeling the love this Valentine's Day.
0:05:27 > 0:05:31Tal from Cardiff missed his flight when it left on time
0:05:31 > 0:05:33and left him in the queue.
0:05:33 > 0:05:37I came here earlier, I came, like, six o'clock. Checked in.
0:05:37 > 0:05:40It was the immigration side - soon as I got into immigration,
0:05:40 > 0:05:41and the luggage side, and check in -
0:05:41 > 0:05:45that took almost 45 minutes, at the most.
0:05:46 > 0:05:51They should have waited for me, to be fair, but they didn't.
0:05:51 > 0:05:54The plane was still there, the staff were still there -
0:05:54 > 0:05:56they just couldn't put me on.
0:05:56 > 0:05:57I was just gutted.
0:05:57 > 0:05:59There's another flight checking in at six,
0:05:59 > 0:06:02but Tal's run out of cash - he'll have to blag his way onto it.
0:06:02 > 0:06:05Just going to tell them to get me my flight back.
0:06:05 > 0:06:07I ain't going to move until they say, like.
0:06:07 > 0:06:09I'm just going to stick to my story and just say, "Look,
0:06:09 > 0:06:12"I've come here on time, you guys left,
0:06:12 > 0:06:15"the plane was still here, so..."
0:06:15 > 0:06:18It's not really my fault.
0:06:18 > 0:06:20- Play the sob story. - HE LAUGHS
0:06:20 > 0:06:24I wonder if you could help me. I'm in desperate need of help here.
0:06:33 > 0:06:34Oh, my God.
0:06:34 > 0:06:37Surely there's something you can do here, cos this is not my fault.
0:06:37 > 0:06:40Is this for real, or...?
0:06:40 > 0:06:44Wow. You guys don't want to help me, man.
0:06:44 > 0:06:47The airline offers him the chance to transfer his ticket,
0:06:47 > 0:06:49but it's still going to cost.
0:06:49 > 0:06:51How much is it going to be?
0:06:51 > 0:06:52Oh, my God!
0:06:52 > 0:06:54This is what I tried...
0:06:54 > 0:06:59Yeah, I know, I understand. I appreciate you helping me, anyway.
0:06:59 > 0:07:03OK, I'm going to have to struggle to get this money.
0:07:03 > 0:07:08Oh, man, not good, man. It's not good.
0:07:08 > 0:07:118,000 baht, she wants.
0:07:11 > 0:07:12It's a joke.
0:07:14 > 0:07:15Flipping heck.
0:07:15 > 0:07:16What am I going to bloody do?
0:07:18 > 0:07:19Shit!
0:07:19 > 0:07:24It's only around 150 quid, but right now Tal's not got it.
0:07:24 > 0:07:25So now, I'm going to have to start
0:07:25 > 0:07:28making some phone calls, or something.
0:07:28 > 0:07:29- It's just- BLEEP- pathetic.
0:07:31 > 0:07:34And if he can't get it in the next four hours, he'll be going nowhere.
0:07:36 > 0:07:38It's a joke. Shit is a joke.
0:07:45 > 0:07:48Perhaps what Tal needs is a big hug.
0:07:48 > 0:07:49Hello, free hug?
0:07:49 > 0:07:51And today, tourist ambassador Sornrawee
0:07:51 > 0:07:53is giving them out for free.
0:07:53 > 0:07:55Free hug?
0:07:55 > 0:07:56Oh, Happy Valentine's!
0:07:56 > 0:07:57Free hugs?
0:07:57 > 0:07:59Hello.
0:07:59 > 0:08:03Today is the Valentine's Day. I've been trying to tell them many things
0:08:03 > 0:08:07about Thailand, and give them the gift, a precious gift from Thailand.
0:08:09 > 0:08:13Hello, free hugs?
0:08:13 > 0:08:14Hello.
0:08:14 > 0:08:16Free hugs.
0:08:16 > 0:08:18Free hugs!
0:08:18 > 0:08:23For me, Valentine's Day, people like to say that it is the big day of love.
0:08:23 > 0:08:30I will like to say love to everyone, and to you also, and to others.
0:08:30 > 0:08:34Who could resist a free hug from Sornrawee on Valentine's Day?
0:08:38 > 0:08:40Hello, ma'am. Happy Valentine's.
0:08:42 > 0:08:45Hello, happy Valentine's!
0:08:45 > 0:08:46Ma'am?
0:08:48 > 0:08:49Hello.
0:08:53 > 0:08:54Hello.
0:08:56 > 0:08:59Free hugs.
0:08:59 > 0:09:00Why?
0:09:00 > 0:09:02SHE LAUGHS
0:09:02 > 0:09:04There seem to be more shrugs than hugs
0:09:04 > 0:09:06from passing passengers, until...
0:09:06 > 0:09:09- Hi.- Hi, thank you.- Wow!
0:09:09 > 0:09:14This is love in Thai.
0:09:14 > 0:09:16- Wow!- Yeah, we are on honeymoon!
0:09:16 > 0:09:18- You are on honeymoon?- Yeah!
0:09:18 > 0:09:21Hello, ma'am. Happy Valentine's.
0:09:21 > 0:09:22It takes a pair of newlyweds
0:09:22 > 0:09:25to finally share the love with Sornrawee.
0:09:25 > 0:09:27This one's for you.
0:09:27 > 0:09:31- Ah!- OK, take a photo together.
0:09:41 > 0:09:45More than 80,000 passengers pass through Bangkok Airport every day.
0:09:45 > 0:09:48And not all of them can get a hug, that would be impossible.
0:09:48 > 0:09:51My name is Justin Hofman.
0:09:52 > 0:09:58I'm here for the whole cosmetic surgery experience.
0:09:59 > 0:10:03Justin's hoping a nip and tuck will bring him luck with the ladies.
0:10:03 > 0:10:04Pook helped arrange his trip.
0:10:06 > 0:10:08Yeah, they come to Thailand a lot.
0:10:08 > 0:10:11You can come for a holiday, and also here it is cheaper.
0:10:11 > 0:10:14And also, the doctor is good here.
0:10:14 > 0:10:18When I go out on a date, I'm just not happy with the way that I look.
0:10:18 > 0:10:21I've got an opportunity here to do something about it,
0:10:21 > 0:10:25and I say why not go for it?
0:10:25 > 0:10:27It's not strange for men to do face-lift
0:10:27 > 0:10:30because everybody can do face-lifts.
0:10:30 > 0:10:35It just makes you good-looking, man or a woman.
0:10:35 > 0:10:37Only if you do implant, is this strange.
0:10:38 > 0:10:42Having done some research, this was the place to come to.
0:10:42 > 0:10:43I could have done it in Australia,
0:10:43 > 0:10:46but I wouldn't have gotten as much bang for my buck.
0:10:51 > 0:10:53There you go. Hello.
0:10:53 > 0:10:55- G'day, Justin.- Justin.
0:10:55 > 0:10:58Hello, Justin, my name is Pook. So happy to see you!
0:10:58 > 0:11:01- Oh, thank you very much, excellent. - Now we walk to the car.- Fantastic!
0:11:01 > 0:11:04- All right, great. Fantastic, let's go.- OK.- Are we ready to go?
0:11:04 > 0:11:05I'm so glad you guys are here
0:11:05 > 0:11:08- because I'm way out of my depth right now.- You nervous?
0:11:08 > 0:11:10- Don't tell me that.- Oh, well(!)
0:11:10 > 0:11:12Well, no, not nervous - just, it's all so new for me.
0:11:12 > 0:11:15No, no - I mean, you're not nervous about surgery,
0:11:15 > 0:11:17- I think you're nervous about Thailand.- Oh!
0:11:17 > 0:11:20- Because we have so many things here, especially women.- Oh, ay, now...
0:11:20 > 0:11:23- Uh-huh... - THEY LAUGH
0:11:23 > 0:11:25A staggering two and a half million people
0:11:25 > 0:11:28come to Thailand every year for surgery.
0:11:28 > 0:11:32Justin's holiday with a face-lift has cost him around £5,000
0:11:32 > 0:11:35and for that, Pook throws in a little light flirting.
0:11:35 > 0:11:38- Aren't you married?- No, no.- Really?
0:11:38 > 0:11:42Oh, my God, you are a single guy and come -
0:11:42 > 0:11:46the Thai girls really impressing on you then.
0:11:46 > 0:11:48Well, we'll see, we'll see.
0:11:48 > 0:11:50I don't know, I'm going to be all bruised up, and...
0:11:50 > 0:11:53I can say 100%, if you walk, honestly, they will say,
0:11:53 > 0:11:58"Oh, handsome guy! Come here!" They will be...you a lot.
0:11:58 > 0:12:02Well, maybe when I'm healed up, after the surgery, maybe.
0:12:02 > 0:12:03We'll see how it goes.
0:12:03 > 0:12:09- I will warn you one thing, have so many girls, a lot.- Yeah.
0:12:09 > 0:12:12You have to take a look for... Not only take one.
0:12:12 > 0:12:15- If you take one, that means you cannot change anyone.- Right.
0:12:15 > 0:12:18- You're stuck in the first one.- Yeah. - They will not let you go.
0:12:18 > 0:12:20THEY LAUGH
0:12:20 > 0:12:23I guess you're never too old to learn new lessons in love.
0:12:23 > 0:12:24You're too old? How old are you?
0:12:24 > 0:12:27No, well, I'm 38.
0:12:27 > 0:12:28- 38?- Yeah, I'm nearly...
0:12:28 > 0:12:31- You're more old than me, only one year.- Really?- Yeah.
0:12:31 > 0:12:33But you look so young.
0:12:33 > 0:12:35Justin is obviously a bit of a smoothie,
0:12:35 > 0:12:37and after tomorrow, he'll be even smoother.
0:12:37 > 0:12:43Even though I'm here right now, I still... It's still unreal to me.
0:12:43 > 0:12:46Yeah, I guess as it is getting very close, there is
0:12:46 > 0:12:49a tickle of nervousness to me, but I've just got to take
0:12:49 > 0:12:53the bull by the horns, so to speak, and just go for it.
0:13:02 > 0:13:04Back at the airport, there's still no love for Tal.
0:13:04 > 0:13:06Ay, ay, ay.
0:13:06 > 0:13:10He needs money to transfer his ticket and he's getting desperate.
0:13:10 > 0:13:13I need to jack someone! That's what I need to do.
0:13:13 > 0:13:15Jack someone, right now.
0:13:15 > 0:13:18Take their money off them and then catch my flight home.
0:13:18 > 0:13:22Borrow a motorbike and just go and rob someone now.
0:13:22 > 0:13:25It's the only option I've got. No-one else is going to help me.
0:13:25 > 0:13:27I just don't know what to do.
0:13:27 > 0:13:29I need to try and get the next flight back.
0:13:29 > 0:13:31You want to change the ticket?
0:13:31 > 0:13:33Do you want to change the ticket?
0:13:33 > 0:13:36Tal decides to share his troubles with the tourist police.
0:13:36 > 0:13:39I need help, I don't know what to do.
0:13:39 > 0:13:43Newly engaged couple Pete and Becks can't help earwigging.
0:13:43 > 0:13:45Basically, I'm just doomed right now,
0:13:45 > 0:13:47I just don't know what to do, like.
0:13:47 > 0:13:50I came here, like, six o'clock, and because of the immigration,
0:13:50 > 0:13:52it just took too long to get through.
0:13:52 > 0:13:54By the time I got past the immigration,
0:13:54 > 0:13:55the flight was still there,
0:13:55 > 0:13:58- but they wouldn't let me in.- OK. - I was ten minutes late.
0:13:58 > 0:14:00What are they saying about the next flight?
0:14:00 > 0:14:03- They say the next flight is eight o'clock tonight...- Yeah.
0:14:03 > 0:14:06..but it's going to cost me, like, 8,000 baht.
0:14:06 > 0:14:10So, I've got no money on me, so I'm trying to contact someone.
0:14:10 > 0:14:13Hopefully, they can sort it out.
0:14:13 > 0:14:17Pete and Becks are sympathetic, up to a point.
0:14:17 > 0:14:21I feel for him because his plans have been messed up,
0:14:21 > 0:14:25- but that's why you should always have...- He didn't leave long enough.
0:14:25 > 0:14:27- Well, yeah - but always have emergency money.- Yeah.
0:14:27 > 0:14:32You should always have credit cards, some way of accessing money
0:14:32 > 0:14:35if things like that happen.
0:14:35 > 0:14:39Tal's only hope is to find a friend back home who'll send him the money.
0:14:39 > 0:14:42Tourist police officer Baitong helps him get online.
0:14:42 > 0:14:50I have to take care of some tourists who have problems, like that guy.
0:14:50 > 0:14:51I have to help him.
0:14:52 > 0:14:55But it's six in the morning in Wales,
0:14:55 > 0:14:57not the best time to ask for a loan.
0:14:57 > 0:15:00I'm trying to contact my brother, he's just not picking up.
0:15:02 > 0:15:05It's the signal! The signal's weak.
0:15:05 > 0:15:07This is the message I'm getting from my mates -
0:15:07 > 0:15:09"You're full of shit!"
0:15:09 > 0:15:11I just can't believe they don't want to help me.
0:15:11 > 0:15:13How come you don't want to help me?
0:15:13 > 0:15:15I said, "I need 150 quid!"
0:15:16 > 0:15:19My mate's like, "I need to turn back."
0:15:22 > 0:15:25I just don't know what to do. I'm in a situation here, now.
0:15:25 > 0:15:27What's this, a witness thing going on, is it, or what?
0:15:27 > 0:15:29What's going on here?
0:15:31 > 0:15:34And now no-one wants to know. No-one wants to help!
0:15:34 > 0:15:35It's a problem.
0:15:35 > 0:15:39At last! One of his friends offers to help.
0:15:39 > 0:15:41There you go, one of my mates might be coming through.
0:15:41 > 0:15:44Mate, can I use your battery? My battery is running out.
0:15:44 > 0:15:47If you can do that, I'd appreciate that, seriously.
0:15:47 > 0:15:50Cos I am in a situation here and I really don't know what to do.
0:15:50 > 0:15:53I've got one hour now to get on that flight.
0:15:55 > 0:15:59It just all depends on how quick he can send this money now.
0:15:59 > 0:16:02I'll have to go and check the bank now and hope for the best.
0:16:02 > 0:16:04Ding, ding - second round.
0:16:04 > 0:16:06So, Tal heads for the cash machines,
0:16:06 > 0:16:09but if the money's not gone in, he won't be getting out.
0:16:22 > 0:16:23Over in immigration,
0:16:23 > 0:16:27Bert is planning a Valentine's Day surprise for his girlfriend Nat.
0:16:27 > 0:16:33I will take someone to meet her tonight, but I didn't say who.
0:16:33 > 0:16:37In Thai culture, family is everything and Bert's keen
0:16:37 > 0:16:39that Nat gets approval from his favourite relative.
0:16:39 > 0:16:43OK, I'm going to pick my grandmum up.
0:16:43 > 0:16:47I think I will surprise Nat because I will take my grandmum
0:16:47 > 0:16:51to Nat's counter and not through to immigration to do her passport.
0:16:51 > 0:16:53And I introduce my grandmum to Nat.
0:16:55 > 0:16:59Bert's not seen his granny for ages.
0:16:59 > 0:17:01I miss her so much.
0:17:01 > 0:17:03Long time no see, with her.
0:17:03 > 0:17:06MUSIC: Ho Hey by The Lumineers
0:17:20 > 0:17:23My grandmummy is 85 years old.
0:17:23 > 0:17:28I think she hasn't seen me in this uniform before.
0:17:30 > 0:17:34It is the first time for her to see me in immigration suit, just like this.
0:17:34 > 0:17:37And there's another surprise coming up. As they approach
0:17:37 > 0:17:41immigration, Bert casually drops Nat into the conversation.
0:17:53 > 0:17:55So, the big moment arrives.
0:17:55 > 0:17:57As Nat inspects Bert's granny's passport,
0:17:57 > 0:18:00Bert's granny inspects Nat.
0:18:00 > 0:18:03SHE SPEAKS IN THAI
0:18:03 > 0:18:06So, does Nat get the stamp of approval?
0:18:06 > 0:18:08The only one word that she said,
0:18:08 > 0:18:10"Beautiful!"
0:18:23 > 0:18:26For the true romantic, airports can be exciting places,
0:18:26 > 0:18:29full of tearful goodbyes and joyful reunions.
0:18:31 > 0:18:34At her desk in arrivals is information officer Jibbydoo.
0:18:34 > 0:18:36How may I help you?
0:18:36 > 0:18:39She has a front row seat.
0:18:40 > 0:18:44What I love most, if we sit in the arrival hall,
0:18:44 > 0:18:47you will see people crying when they meet each other.
0:18:49 > 0:18:52And the happy time.
0:18:52 > 0:18:53They kiss and they cry.
0:18:56 > 0:18:57And I love it.
0:19:01 > 0:19:04My heart is full of happiness. Yes.
0:19:04 > 0:19:07And maybe because I live alone, that's why I need this feeling
0:19:07 > 0:19:11so much. Somewhere that we belong
0:19:11 > 0:19:13and...we feel...
0:19:14 > 0:19:17..good. We feel loved, we feel warm. Yeah,
0:19:17 > 0:19:20I need to be there.
0:19:20 > 0:19:22But airports can be lonely places too -
0:19:22 > 0:19:25full of disappointment, even betrayal.
0:19:25 > 0:19:27Over at Tourist Police HQ,
0:19:27 > 0:19:30a Swiss passenger is looking for assistance after he was stood up.
0:19:30 > 0:19:33Lending a sympathetic ear is Officer Ake.
0:19:33 > 0:19:35You have a flight, today?
0:19:35 > 0:19:39- Flight?- You have flight? Today? - Flight?- Flight.
0:19:41 > 0:19:44- Flug?- Ja. Zurich.- Zurich.
0:19:44 > 0:19:47After a six-month internet romance, Herr Poppykoffer
0:19:47 > 0:19:51flew in from Switzerland to meet his Thai sweetheart.
0:19:51 > 0:19:55She's supposed to be here, right? She's supposed to be here.
0:19:55 > 0:19:58But today, she's nowhere to be seen and now he's lost his phone
0:19:58 > 0:20:00he can't even call her.
0:20:00 > 0:20:04He told me that she's supposed to be here to pick him up,
0:20:04 > 0:20:07to go to a hotel, but she hasn't showed up.
0:20:07 > 0:20:09She disappeared.
0:20:22 > 0:20:25Ake tries getting hold of the woman on the number he's been given,
0:20:25 > 0:20:28but it's all too much for Herr Poppykoffer.
0:20:40 > 0:20:43He cries and I don't know what's wrong.
0:20:43 > 0:20:45His first love, I think.
0:20:48 > 0:20:50An e-mail. He's got an e-mail.
0:20:50 > 0:20:52An e-mail comes through from the lady
0:20:52 > 0:20:54explaining why she's not shown up.
0:21:00 > 0:21:02Mein Gott!
0:21:03 > 0:21:05Ladies, sorry.
0:21:06 > 0:21:09She sends another number, so the officers give that a try.
0:21:27 > 0:21:29Sir?
0:21:32 > 0:21:33She call back now.
0:21:34 > 0:21:36Unfortunately for Herr Poppykoffer,
0:21:36 > 0:21:39his girlfriend doesn't seem that keen to see him.
0:21:43 > 0:21:47Seems she's had second thoughts about their relationship.
0:21:47 > 0:21:48Thank you.
0:21:54 > 0:21:57And it turns out the lady is married with children.
0:22:04 > 0:22:07After a brief conversation, the woman promises to meet him
0:22:07 > 0:22:09in a Bangkok hotel tomorrow.
0:22:12 > 0:22:16OK, stop crying.
0:22:16 > 0:22:19But has she told him everything? Should the police step in?
0:22:28 > 0:22:30- Bye-bye.- Bye-bye. Good luck.
0:22:30 > 0:22:32But in an affair of the heart,
0:22:32 > 0:22:35even the tourist police are powerless to act.
0:22:35 > 0:22:37We try to help him, but...
0:22:37 > 0:22:40We said to him, "sorry".
0:22:40 > 0:22:42We tried to help him,
0:22:42 > 0:22:44but...
0:22:44 > 0:22:47I do that, we do that we can do.
0:22:47 > 0:22:48That's all we can do.
0:22:48 > 0:22:52Still, it makes a change from the usual lost property.
0:22:52 > 0:22:54In a way.
0:22:54 > 0:22:56It feels like he lost something.
0:22:56 > 0:22:59Is it a credit card or money?
0:22:59 > 0:23:03No. He just lost girl.
0:23:03 > 0:23:06Lost someone. It's all about love.
0:23:12 > 0:23:13Over in arrivals,
0:23:13 > 0:23:16Nathan from Merseyside's come for a family reunion.
0:23:16 > 0:23:19On a scale of one to ten, how nervous am I?
0:23:19 > 0:23:22About ten!
0:23:22 > 0:23:25Nathan has hardly seen his parents, Pat and Ken,
0:23:25 > 0:23:28since he moved to Bangkok four years ago...
0:23:28 > 0:23:30- It's an amazing airport, isn't it? - It's huge, isn't it? Yes.
0:23:30 > 0:23:33..so when he didn't come back for Christmas,
0:23:33 > 0:23:35they kind of invited themselves.
0:23:35 > 0:23:38It came on a chance remark on FaceTime, on New Year's Day,
0:23:38 > 0:23:41and I said, "Are you coming home at Easter?" He said,
0:23:41 > 0:23:43"Oh, I don't know." And I said, "Or we could come there."
0:23:43 > 0:23:45And so that's why we are coming.
0:23:45 > 0:23:47They don't really know my life here,
0:23:47 > 0:23:51so they don't really know that much about me.
0:23:51 > 0:23:54Except for what I tell them on the phone, which isn't a lot, really.
0:23:54 > 0:23:57Now they're here, Pat is determined to make the most of it.
0:23:57 > 0:24:00Look here, water rafting. Are you going to go white-water rafting?
0:24:00 > 0:24:03- Uh-oh!- And climbing. - Pat is the sort of person that says,
0:24:03 > 0:24:05"Let's go elephant riding and white..."
0:24:05 > 0:24:08- White-water.- White-water rafting!
0:24:08 > 0:24:11And other things like that. It goes on and on.
0:24:11 > 0:24:15- It's quite concrete-y, isn't it, though?- Yeah. - They are quite concrete-y.
0:24:15 > 0:24:18Sounds like Ken's more of the stay-at-home type.
0:24:18 > 0:24:20I'm not really into travelling. I am a home bird.
0:24:20 > 0:24:22You know, when you live on the Wirral, you don't need to
0:24:22 > 0:24:24go anywhere else, really.
0:24:24 > 0:24:27It's been a while, but Nathan seems to know what to expect.
0:24:27 > 0:24:31They can't stop talking, so they'll have met people on the plane.
0:24:31 > 0:24:32They'll be having a conversation.
0:24:32 > 0:24:35Lots of people say to you, "Oh, you're so fortunate, going away.
0:24:35 > 0:24:38"Where are you going? Oh, Thailand. Oh, I'd love to go to Thailand."
0:24:38 > 0:24:41I imagine they won't be here on time. They'll be quite slow.
0:24:42 > 0:24:46So, it was...was it...the E number, there?
0:24:46 > 0:24:47What were we on?
0:24:47 > 0:24:50They probably won't know what their bags look like either.
0:24:50 > 0:24:52- That's yours! - That one sneaked past me!
0:24:52 > 0:24:55You're just trying to make me look silly!
0:24:55 > 0:24:58There's another very good reason for Nathan's first-night nerves -
0:24:58 > 0:25:01Pat and Ken have never met his new fella, Ark.
0:25:01 > 0:25:04My boyfriend is here, so I'll be introducing them to him.
0:25:04 > 0:25:07We've been together for about a year. And he's a lovely guy.
0:25:07 > 0:25:10He's Thai and he speaks good Thai, which is good for them
0:25:10 > 0:25:13because he'll be able to order properly in a restaurant,
0:25:13 > 0:25:17which I can't do that well. My Thai is OK, but it's not great.
0:25:17 > 0:25:19They've never seen him before.
0:25:19 > 0:25:22So it'll be interesting to see their reaction.
0:25:22 > 0:25:25Can you see him? I can see him, straight ahead over there.
0:25:25 > 0:25:28- Hello!- Hiya!
0:25:28 > 0:25:32- It's lovely to see you. - Great to see you.
0:25:32 > 0:25:35- Take your mum's.- Oh, gay pride! - Yeah!- Well done.
0:25:35 > 0:25:37So, it's back to Nathan's to freshen up for dinner -
0:25:37 > 0:25:40and the big meeting with Ark.
0:25:40 > 0:25:42Are you in?
0:25:51 > 0:25:53Hi, how are you doing? Thank you.
0:25:53 > 0:25:57Justin's arrived at a Bangkok hospital for his face-lift.
0:25:57 > 0:26:00Looking forward to getting in there, and, uh...
0:26:00 > 0:26:03yeah, and seeing what happens next, really.
0:26:03 > 0:26:08He's facing the surgeon's knife today and he knows nothing is going to be the same again.
0:26:08 > 0:26:10Yeah, it's a strange thought,
0:26:10 > 0:26:12that the image that you look at in the mirror
0:26:12 > 0:26:15is not the one I'm going to wake up with, you know, so...
0:26:15 > 0:26:18That has definitely crossed my mind this morning for sure, so, yeah...
0:26:21 > 0:26:23It's exciting.
0:26:23 > 0:26:26Pook has come along to help take Justin's mind off things
0:26:26 > 0:26:30and she's soon back on her favourite subject - love and romance.
0:26:30 > 0:26:32Last night my husband, he said,
0:26:32 > 0:26:35"Oh, here you're falling in love for sure."
0:26:35 > 0:26:40For all Thai women, take it good, and a lovely, then you start out
0:26:40 > 0:26:45feeling warm and have something with the...who'll take care of you.
0:26:45 > 0:26:48- Yeah.- They're all lovely.- Yeah.
0:26:48 > 0:26:51In Thailand, it's a very romantic country, isn't it?
0:26:51 > 0:26:53- Yeah.- Yeah, yeah, yeah.
0:26:53 > 0:26:57And Thai women are soft -
0:26:57 > 0:26:59- and take care of you all.- Oh...
0:26:59 > 0:27:02And I need taken care of. NURSE SPEAKS THAI
0:27:02 > 0:27:06Mercifully, the nurse arrives to whisk Justin in for his consultation.
0:27:06 > 0:27:08- Follow her.- Follow her?- Yeah. - All right.
0:27:09 > 0:27:12The op will be carried out by one of Thailand's leading
0:27:12 > 0:27:15cosmetic surgeons, Dr Titi.
0:27:15 > 0:27:18- Hi.- Hi, I'm Dr Titi.
0:27:18 > 0:27:22So, I'm here to tackle the problem
0:27:22 > 0:27:27of these deep laugh lines that are around my eyes and my cheeks.
0:27:27 > 0:27:30What I would like is so that when I do smile
0:27:30 > 0:27:33it's very smooth and taut.
0:27:33 > 0:27:38Just to really have that appearance reduced, you know?
0:27:38 > 0:27:41We start from your hairline around here,
0:27:41 > 0:27:45and then cut along in front of your ears,
0:27:45 > 0:27:47- and then back down behind your ears around here.- Right.
0:27:47 > 0:27:50Then we pull it upward and backward
0:27:50 > 0:27:55so the sideburn will be higher up a little bit, from here up to here.
0:27:55 > 0:27:58- OK.- So you might have to change your hairstyle a little bit.
0:27:58 > 0:28:02Pre-operation nerves are definitely beginning to hit a little bit.
0:28:02 > 0:28:05I don't know if that's because I've barely eaten anything
0:28:05 > 0:28:10and I haven't had a coffee yet. But the risks, while small, are there.
0:28:10 > 0:28:12Consultation over, it's time to get ready.
0:28:12 > 0:28:16Well, this makes it very real now. Makes it very real.
0:28:16 > 0:28:18So...
0:28:18 > 0:28:21- Nice comfortable gown.- Sorry. - Oh, the slippers? Yes?- For you.
0:28:21 > 0:28:24Yeah, well, oh, lovely. Very comfortable.
0:28:24 > 0:28:27He's comfortable for now, but it won't be long before
0:28:27 > 0:28:30Justin is wheeled into theatre to face the scalpel.
0:28:38 > 0:28:41Back at the airport, love's still in the air.
0:28:41 > 0:28:43In his immigration booth,
0:28:43 > 0:28:45newlywed Captain Jack's still happy.
0:28:45 > 0:28:48He knows he's made the perfect match.
0:28:48 > 0:28:49I am the one who cooks.
0:28:49 > 0:28:52She doesn't cook.
0:28:52 > 0:28:56And I, I don't do laundry thing.
0:28:56 > 0:28:59So she do...she does...
0:28:59 > 0:29:00laundry.
0:29:00 > 0:29:03Laundry. Laundry.
0:29:03 > 0:29:05I don't do. I don't do it.
0:29:05 > 0:29:07I cannot iron.
0:29:07 > 0:29:10I found the perfect one for me.
0:29:10 > 0:29:13We are super in common
0:29:13 > 0:29:19and when you've found someone really in common, you will let them go?
0:29:19 > 0:29:23No. You will get married.
0:29:23 > 0:29:28Across the airport, Sornrawee is still giving out free hugs.
0:29:28 > 0:29:29Free hugs.
0:29:31 > 0:29:33And now her colleague, Nokyoong,
0:29:33 > 0:29:37has joined in with heart-shaped stickers.
0:29:37 > 0:29:40This sticker I give everyone
0:29:40 > 0:29:42today, only today.
0:29:43 > 0:29:46Happy Valentine's Day, happy Valentine's Day.
0:29:46 > 0:29:50For the couples, it's so special.
0:29:50 > 0:29:52Many, many couples come to Thailand.
0:29:52 > 0:29:55And Nokyoong's had a surprise present of her own
0:29:55 > 0:29:57from an airport admirer.
0:29:59 > 0:30:04This morning these flowers and Ferrero Rocher...
0:30:04 > 0:30:06I cannot eat because fat...
0:30:08 > 0:30:11I keep in my room.
0:30:11 > 0:30:15So is this the start of a new romance?
0:30:15 > 0:30:17- Surprise.- Nokyoong's playing it cool.
0:30:17 > 0:30:20Not sure. No, not sure.
0:30:20 > 0:30:23Maybe in the future.
0:30:23 > 0:30:25But not everyone's got that loving feeling.
0:30:25 > 0:30:28- Let's just do this quickly, man. - After missing his flight,
0:30:28 > 0:30:31Tal spent nearly 12 hours trying to get a new ticket.
0:30:31 > 0:30:34- Sorry, love. - A friend sent him the cash...
0:30:34 > 0:30:37- Sorry, sorry, sorry. - ..but will it hit his bank in time?
0:30:37 > 0:30:40They declined my card, no. My mate just sent me money then,
0:30:40 > 0:30:44so hopefully, if it goes through now, happy days. I'm home.
0:30:44 > 0:30:46Knowing my luck, it's probably not in there.
0:30:48 > 0:30:50Oh, man. Fingers crossed now.
0:30:52 > 0:30:54English.
0:30:54 > 0:30:56Balance.
0:30:56 > 0:30:57Current.
0:30:59 > 0:31:01Aw, it's not gone through.
0:31:04 > 0:31:08MACHINE BLEEPS
0:31:08 > 0:31:10Yeah, I'm not going to make it.
0:31:10 > 0:31:12It's just not going to happen, is it?
0:31:12 > 0:31:14It's half five now.
0:31:14 > 0:31:17Six o'clock, she said.
0:31:17 > 0:31:20But when you've got nothing, you've got nothing to lose.
0:31:20 > 0:31:23Tal gives it one last go at the airline desk.
0:31:23 > 0:31:27My friend put the money in so hopefully it's gone through.
0:31:29 > 0:31:31Oh, my God, so stressed.
0:31:31 > 0:31:34Then a Valentine's Day miracle.
0:31:36 > 0:31:41- It's gone, yeah?- Yeah. - Oh, my God, my heart is beating.
0:31:41 > 0:31:42Oh, my God.
0:31:42 > 0:31:46Somewhere between cashpoint and desk, his mate's money's gone in.
0:31:46 > 0:31:50- OK, this is going to Abu Dhabi and then going to London?- Yeah.
0:31:50 > 0:31:53Oh, my God. I can give you a kiss right now, man.
0:31:53 > 0:31:54No, thank you.
0:31:54 > 0:31:56Check-in now, yeah?
0:31:56 > 0:31:58Thank you.
0:32:00 > 0:32:03Smell... I can smell freedom right here.
0:32:03 > 0:32:06After all that stress I went through then.
0:32:06 > 0:32:08Made it, man. ..'ell. Just can't believe it, like.
0:32:10 > 0:32:15Big up to my mate Kane, Kane McKenzie, for sending me some money.
0:32:15 > 0:32:18You know I'm not paying you back, bro. You know that, innit?
0:32:18 > 0:32:22But having been here a whole day, he's now late for his flight again.
0:32:22 > 0:32:26Bloody 'ell. It's like deja vu coming here, you know.
0:32:27 > 0:32:29Where's D6? Where's D6?
0:32:29 > 0:32:30D6?
0:32:34 > 0:32:37Such a stress, all that, like. This is madness.
0:32:38 > 0:32:42- Yeah, it's open.- Tal just makes it to the gate on time.
0:32:42 > 0:32:44It's taken the whole of Valentine's Day,
0:32:44 > 0:32:46but he's learnt an important lesson.
0:32:46 > 0:32:49One tip - check in on time.
0:32:53 > 0:32:55While Tal jets off,
0:32:55 > 0:32:59Nathan's brought his parents to a Bangkok riverside restaurant.
0:32:59 > 0:33:02So that's a dinner cruise, I think.
0:33:02 > 0:33:06He's going to introduce Pat and Ken to his new boyfriend Ark.
0:33:06 > 0:33:10If we come here for breakfast tomorrow...
0:33:10 > 0:33:13- Here's Ark.- Hello. - Oh, hi.- Hello.- Hi.
0:33:13 > 0:33:16Good to meet you, Ark.
0:33:16 > 0:33:18Good to meet you.
0:33:18 > 0:33:20Mum, Dad - Ark.
0:33:20 > 0:33:21Hi.
0:33:21 > 0:33:26- Nice to meet you.- Lovely to meet you.- Nice to meet you too.
0:33:26 > 0:33:28Take a seat.
0:33:28 > 0:33:31- Don't you think he looks like will.i.am a little bit?- No,
0:33:31 > 0:33:35he's nicer looking than will.i.am. You look much nicer than will.i.am.
0:33:35 > 0:33:38When he smiles, he's a little bit... Look, that smile.
0:33:38 > 0:33:42First impressions seem pretty good and Pat seems to be taking a bit of a shine to Ark.
0:33:42 > 0:33:45You've got lovely dark hair, haven't you?
0:33:45 > 0:33:47Can you do a Liverpool accent?
0:33:47 > 0:33:50Say "chicken".
0:33:50 > 0:33:52Chicken. No...
0:33:52 > 0:33:54I like it, though. I really like Liverpool accent.
0:33:54 > 0:33:57I think it's very... I like, you know, like...
0:33:57 > 0:34:01- Like American, they have their Southern accent, right?- Yes.
0:34:01 > 0:34:05- There's something about it, it's very homely.- Yes.- When people have an accent like that.
0:34:05 > 0:34:08Liverpool people are very friendly. We're very friendly, Northerners.
0:34:08 > 0:34:11So, have things gone as well as everyone hoped?
0:34:11 > 0:34:14It's always difficult to introduce your boyfriend to your parents
0:34:14 > 0:34:16but my parents are getting on really well with Ark
0:34:16 > 0:34:20and Ark doesn't seem uncomfortable to meet the family.
0:34:20 > 0:34:24So, yeah, they're connecting really well, having a good conversation, having a good laugh.
0:34:24 > 0:34:26Yeah, so, surprisingly well.
0:34:26 > 0:34:29I was a little bit nervous in the beginning,
0:34:29 > 0:34:30meeting the parents.
0:34:30 > 0:34:33I meet them as a partner, you know what I mean?
0:34:33 > 0:34:37So I was a little bit, you know, "Are they going to accept it?"
0:34:37 > 0:34:41But I saw what Nathan inherited in himself.
0:34:41 > 0:34:44He got a sense of humour from his dad, you know,
0:34:44 > 0:34:47and something that he told me, he got it from his mum.
0:34:47 > 0:34:50You know, things like that. It's nice. Lovely.
0:34:51 > 0:34:55Art was really friendly, and very open about his family, and what he'd done in his life.
0:34:55 > 0:34:57We had a nice chat. It was good, yeah.
0:34:57 > 0:35:00Yeah, he's a good lad, isn't he? Really easy-going, yeah.
0:35:00 > 0:35:03But most of Nathan's boyfriends have been easy-going.
0:35:03 > 0:35:06Nathan's first boyfriend was a rugby player, wasn't he?
0:35:06 > 0:35:08He had blonde hair. So there's a variety.
0:35:08 > 0:35:11He hasn't got a standard stereotype, you know.
0:35:25 > 0:35:28It's a new day at Bangkok Airport but love's still in the air.
0:35:28 > 0:35:30Oh, my goodness.
0:35:30 > 0:35:34Joy is coming to meet her boyfriend Saleem off the plane from Lagos
0:35:34 > 0:35:37after three months apart.
0:35:37 > 0:35:40I missed him so much, like, I'm so excited to see him.
0:35:40 > 0:35:42It's been so long.
0:35:44 > 0:35:47Her sister, Jewel, has been trying to keep Joy's spirits up.
0:35:47 > 0:35:50I'm sure she would probably prefer to be with him
0:35:50 > 0:35:51but we kept her company.
0:35:51 > 0:35:53Yeah, yeah.
0:35:54 > 0:35:56I'll probably cry.
0:35:56 > 0:35:59Just being honest, I'll probably cry.
0:35:59 > 0:36:02I'll be really, like, happy, like, overwhelmed.
0:36:02 > 0:36:05Yeah.
0:36:05 > 0:36:10- First it was tears of him leaving, now it's tears of joy.- Yeah.
0:36:10 > 0:36:11But three months is a long time.
0:36:11 > 0:36:16Joy seems worried Saleem might be carrying some excess baggage.
0:36:16 > 0:36:18I'm nervous of how he'll look.
0:36:18 > 0:36:21Like he said, he's been eating a lot, so I'm kind of nervous
0:36:21 > 0:36:24if he'll be, like, fat, so...
0:36:26 > 0:36:27Holy...
0:36:29 > 0:36:31Aaaah!
0:36:34 > 0:36:35How are you?
0:36:35 > 0:36:39- Oh, my God... - How are you doing, guys?
0:36:39 > 0:36:41Saleem's flown in with his sister
0:36:41 > 0:36:46but after the briefest of hugs, they're off again.
0:36:46 > 0:36:48I'll be back.
0:36:48 > 0:36:51He forgot his phone somewhere, so he has to go get his bags
0:36:51 > 0:36:54and get them.
0:36:54 > 0:36:57- You work here, or something? - No, I study here.- Study here?
0:36:57 > 0:37:01The tourist police office isn't the most romantic place for lovers to linger.
0:37:02 > 0:37:05He looks different, a little.
0:37:06 > 0:37:09He's a little chubbier. He's chubbier.
0:37:11 > 0:37:17I'm sure he got some different variety of home-cooked meals.
0:37:17 > 0:37:21I mean, before he had more muscle. Now it's more just food.
0:37:24 > 0:37:27As Saleem goes in search of his phone, he knows the big reunion's
0:37:27 > 0:37:29in danger of falling flat.
0:37:29 > 0:37:32Today's supposed to be a happy day for me,
0:37:32 > 0:37:35but this just ruined my mood.
0:37:35 > 0:37:39I should be with my girlfriend right now, but I'm here.
0:37:39 > 0:37:44I thought we were just going to get him and go, go eat probably
0:37:44 > 0:37:47but, you know, it was different, so...
0:37:48 > 0:37:51By the time Saleem returns, without his phone,
0:37:51 > 0:37:55Joy and Jewel have to go to class, but they'll meet for dinner later.
0:37:55 > 0:37:58Saleem can have the salad.
0:37:58 > 0:38:01- I'll see you again, maybe. - Maybe?- Maybe...
0:38:01 > 0:38:04- I'll see you again.- Maybe?
0:38:04 > 0:38:08Sounds like Saleem could be in danger of losing more than his phone.
0:38:16 > 0:38:20Over in baggage reclaim, it's been a special day for Tantida.
0:38:21 > 0:38:25She took time off her busy duties to do some light stalking.
0:38:25 > 0:38:27Around belt 15.
0:38:29 > 0:38:31I met my favourite singer.
0:38:34 > 0:38:36I followed him.
0:38:41 > 0:38:44- Hello?- I can't find... - 12.- 12? Thank you.- To the end.
0:38:50 > 0:38:53Hello, we have met.
0:38:53 > 0:38:55I think he's nice.
0:38:55 > 0:38:57I just like him.
0:38:57 > 0:39:00Many photos with his friends.
0:39:01 > 0:39:06Tantida's heart-throb is one of Asia's biggest pop stars
0:39:06 > 0:39:09and he's just made her day.
0:39:09 > 0:39:12This morning is my best morning.
0:39:12 > 0:39:14Only love can do that
0:39:14 > 0:39:17and it comes in all shapes and sizes.
0:39:17 > 0:39:19When Ray was posted to Thailand for work
0:39:19 > 0:39:23he couldn't be parted from his best friends, Brusky and Hooey.
0:39:23 > 0:39:27So I came from Atlanta, Georgia yesterday, about 24 hours ago.
0:39:27 > 0:39:29I'm staying over here for one year
0:39:29 > 0:39:32and couldn't live without my dogs over here with me.
0:39:32 > 0:39:36Ray's a man who's devoted to his pets.
0:39:36 > 0:39:39The airline I flew is fantastic for animal care.
0:39:39 > 0:39:43They fly better than I have economy class before, so...
0:39:43 > 0:39:47They have plenty of toys in there which they haven't chewed too much.
0:39:47 > 0:39:50Now, this is the house I'm renting in Bangkok.
0:39:50 > 0:39:55And this is where the dogs will swim, play and terrorise the yard.
0:39:55 > 0:39:58Pets, just like humans, need the right paperwork -
0:39:58 > 0:40:03including a certificate of health and an import permit on arrival.
0:40:03 > 0:40:06To get them into the country, you've got to make sure they're healthy.
0:40:06 > 0:40:09A lot of veterinarian certifications in your home country.
0:40:10 > 0:40:13A lot of paperwork. A lot of payments.
0:40:13 > 0:40:16Paperwork completed, there's one more hurdle to jump -
0:40:16 > 0:40:19a spot check from the airport's own veterinary service
0:40:19 > 0:40:23to make sure Brusky and Hooey are fit to enter Thailand.
0:40:29 > 0:40:32With the dogs up to Thai standards, it's time for Brusky
0:40:32 > 0:40:36and Hooey to meet their chauffeur and get a warm welcome to Bangkok.
0:40:36 > 0:40:39Hello, my friend!
0:40:39 > 0:40:44- You need to teach them Thai. - Sawasdee krab! Say "sawasdee krab".
0:40:44 > 0:40:47- Sawasdee krab.- Sawasdee krab!
0:40:47 > 0:40:49And like everyone after a long flight,
0:40:49 > 0:40:54- you can't beat that first stretch of the legs.- Aw...
0:40:54 > 0:40:55All four of them.
0:40:55 > 0:40:57Ready to go see your sister?
0:40:57 > 0:41:00Welcome to Bangkok, my friend.
0:41:00 > 0:41:03They'll keep me a lot busier but I should be able to settle down.
0:41:03 > 0:41:06And it'll feel more like a home, versus a place to live.
0:41:08 > 0:41:12So, Brusky and Hooey head off to begin their adventure
0:41:12 > 0:41:17and they're not the only ones on the verge of a life-changing experience.
0:41:17 > 0:41:19This is it. This is it. This is the last...
0:41:21 > 0:41:24..couple of minutes, if you will, looking like this.
0:41:26 > 0:41:31Justin's hoping his face-lift will bring him more luck with the ladies.
0:41:31 > 0:41:35Yeah, it's like crunch time.
0:41:35 > 0:41:37Sink or swim time.
0:41:37 > 0:41:39Ah...
0:41:40 > 0:41:43Operating room - says it all.
0:41:44 > 0:41:47- Ready?- I get in this chair, now, do I?- Yes.
0:41:47 > 0:41:49He's come to Thailand to lose his laughter lines
0:41:49 > 0:41:51and it's working already.
0:41:51 > 0:41:54I'm a little afraid to look down and see what's plugged in my arms
0:41:54 > 0:41:57and things, but, yeah...and just the fact I'm in a different
0:41:57 > 0:42:01country actually, too, you know, not... I'm far from home.
0:42:01 > 0:42:04It's definitely crossing my mind right now.
0:42:04 > 0:42:06I'm sure these people know what they're doing.
0:42:06 > 0:42:10MACHINE BEEPS
0:42:11 > 0:42:15Like a master tailor, Dr Titi wields his scalpel,
0:42:15 > 0:42:18re-draping Justin's skin into a more youthful position.
0:42:31 > 0:42:35Our job is to place the scar in a concealed area.
0:42:57 > 0:42:59I think it's gone very smooth.
0:42:59 > 0:43:02So... He should be fine.
0:43:02 > 0:43:05I think it's very successful for this operation, yes.
0:43:05 > 0:43:08Justin will have to wait a while before the bandages come off
0:43:08 > 0:43:12and then he can enjoy Dr Titi's handiwork.
0:43:21 > 0:43:25Back at Bangkok Airport, Valentine's Day is well and truly over.
0:43:25 > 0:43:27Travis is stuck in immigration,
0:43:27 > 0:43:30battling to keep his family together.
0:43:30 > 0:43:33We were dreaming that we'd sort of, like, get through.
0:43:33 > 0:43:37Go out and get a coffee and have a cigarette, get in a taxi...
0:43:41 > 0:43:43Not going to happen yet, eh?
0:43:43 > 0:43:47Ex-soldier Travis and girlfriend Jip have flown in to visit
0:43:47 > 0:43:50her parents before starting their new life together in Australia
0:43:50 > 0:43:53with daughter Rinrada.
0:43:53 > 0:43:56They were hoping for a smooth ride through,
0:43:56 > 0:43:59but they've been detained by Captain Bert.
0:43:59 > 0:44:02Yeah, in this case...
0:44:02 > 0:44:06the woman and the man have a family and they want to go to Thailand
0:44:06 > 0:44:08but the man has something
0:44:08 > 0:44:13irregular in Thai last time that he came here.
0:44:13 > 0:44:17So he is on the blacklist here. So we try to figure it out.
0:44:17 > 0:44:21I was deported from Thailand last year, about four months ago.
0:44:21 > 0:44:24I had an argument with the Australian embassy
0:44:24 > 0:44:27and then the Australian Federal Police issued
0:44:27 > 0:44:30an arrest warrant in Thailand to bring me back to Australia.
0:44:30 > 0:44:34So now that's in my passport, so they're just pulling me aside.
0:44:34 > 0:44:37I think they're just going to ask me what went on.
0:44:37 > 0:44:39It might not be as easy as Travis thinks.
0:44:39 > 0:44:44The case will be handled by Bert's no-nonsense boss.
0:44:44 > 0:44:45Sawasdee ka.
0:44:45 > 0:44:48And she's not happy with his story.
0:45:03 > 0:45:06Because Travis is on the immigration watchlist,
0:45:06 > 0:45:08Muay must make a decision.
0:45:08 > 0:45:11Can he stay or should he go?
0:45:11 > 0:45:14The blacklisted name cannot enter in to my country
0:45:14 > 0:45:20so we have to make a decision to allow to my country or not, later.
0:45:20 > 0:45:23If Travis doesn't get in, he could end up in
0:45:23 > 0:45:27the immigration detention centre - not the most romantic spot in the city.
0:45:27 > 0:45:30The immigration detention centre here in Bangkok,
0:45:30 > 0:45:32there's a few hundred people in a cell.
0:45:32 > 0:45:36People taking turns to stand up. People are crazy
0:45:36 > 0:45:40and dying in there and all sorts. It's really, really bad.
0:45:40 > 0:45:43The last time Travis was deported, he missed a precious six months
0:45:43 > 0:45:45of his daughter's life.
0:45:45 > 0:45:50She's only one, so that's almost half her life I've missed already.
0:45:57 > 0:45:59Inspector Muay shows little sign of leniency.
0:45:59 > 0:46:02In the case of blacklist, I...
0:46:02 > 0:46:07not think too much because he's no good guy, right?
0:46:07 > 0:46:10Sorry to say, with him.
0:46:11 > 0:46:14Travis?
0:46:14 > 0:46:15What's going on?
0:46:15 > 0:46:19Jip returns and it's bad news for Travis.
0:46:19 > 0:46:23- So they say I can't leave the airport.- Yeah, the airport.
0:46:23 > 0:46:25But I have to stay in the airport?
0:46:27 > 0:46:30His family can stay, but he's not going to be allowed in.
0:46:30 > 0:46:32BABY CRIES
0:46:32 > 0:46:35Australian Federal Police breaking up families again, fuckers.
0:46:35 > 0:46:37Sorry about that.
0:46:41 > 0:46:44Travis is led away down to the basement,
0:46:44 > 0:46:47leaving Jip and Rinrada to travel on alone.
0:46:49 > 0:46:53So they've told my girlfriend and my daughter they have to leave.
0:46:54 > 0:46:59That's what I'm more worried about is Jip. She's still got to go north.
0:46:59 > 0:47:01We've still got to take her back to her parents,
0:47:01 > 0:47:03about seven hours away up north.
0:47:05 > 0:47:07And then do it all by herself.
0:47:07 > 0:47:10It'll be harder. It'll be harder.
0:47:11 > 0:47:14And I've got to get a ticket out of the country ASAP.
0:47:20 > 0:47:24I really don't know what's going on. I have to go back to Australia tonight. Apparently 12 o'clock,
0:47:24 > 0:47:26I've got a flight back.
0:47:26 > 0:47:29Travis has a tough battle ahead if he's to persuade
0:47:29 > 0:47:32the authorities to allow him back in to see his family.
0:47:43 > 0:47:45Ever since his face-lift surgery,
0:47:45 > 0:47:49Justin's been keeping a low profile while still taking in the sights.
0:47:51 > 0:47:53OK, let's go.
0:47:53 > 0:47:58And today's the day the bandages finally come off.
0:47:58 > 0:47:59Oh.
0:48:01 > 0:48:03Oh, boy.
0:48:04 > 0:48:06Oh, boy.
0:48:06 > 0:48:10Oh, I just cannot believe the difference.
0:48:10 > 0:48:13Oh, those stitches.
0:48:13 > 0:48:15I look like Frankenstein.
0:48:15 > 0:48:19Oh, the feeling in my stomach is just incredible.
0:48:22 > 0:48:26A jaw and neckline now, I have now.
0:48:26 > 0:48:28My profile is so much better
0:48:28 > 0:48:30and when I go to smile
0:48:30 > 0:48:34those laugh lines no longer
0:48:34 > 0:48:36take over my face.
0:48:40 > 0:48:44It'll take a while before the swelling subsides but the face-lift's
0:48:44 > 0:48:48already lifted Justin's spirits and he's lost his heart to Thailand.
0:48:48 > 0:48:52I love it! I understand why people come here now.
0:48:52 > 0:48:56People are very welcoming of tourists, very kind.
0:48:56 > 0:48:59It makes it hard to go home.
0:49:06 > 0:49:10While Justin goes sightseeing, Pat and Ken are spending
0:49:10 > 0:49:13their final hours in Bangkok looking back on their holiday.
0:49:13 > 0:49:17- It's upside down.- You said to me that you held it the other way around.
0:49:20 > 0:49:23They squeezed in a few days on the island of Phuket
0:49:23 > 0:49:25and Ken even had a go on the elephants.
0:49:27 > 0:49:29It wasn't as scary as I thought it might be
0:49:29 > 0:49:31on the back of the elephant, was it?
0:49:31 > 0:49:33No, it wasn't scary.
0:49:33 > 0:49:35They let you climb on a high platform to get on it.
0:49:35 > 0:49:37You always think maybe you'd have to climb onto it
0:49:37 > 0:49:40but you just get onto it sort of straight across, don't you, really?
0:49:45 > 0:49:48But it's been about spending quality time with their son Nathan
0:49:48 > 0:49:50and his new boyfriend Ark.
0:49:50 > 0:49:54Having seen him in his environment, you feel he's in a good place.
0:49:54 > 0:49:58He obviously feels settled where he is and that's as good as it gets,
0:49:58 > 0:50:01- really, isn't it?- I think that's the word, isn't it? Settled, really.
0:50:01 > 0:50:05- He seems to know where he's going to and what he wants.- And he's happy.
0:50:05 > 0:50:06Yeah.
0:50:06 > 0:50:07Yeah.
0:50:07 > 0:50:10When Nathan first came out it wasn't easy for his mum and dad.
0:50:10 > 0:50:12It came as a bit of a shock to us.
0:50:12 > 0:50:15He just said, "I've got something to tell you," he said, "I'm gay,"
0:50:15 > 0:50:19and the immediate thing is, "Poor old Nath."
0:50:19 > 0:50:22He must have gone through all sorts before he came to tell us
0:50:22 > 0:50:24because we're Christians
0:50:24 > 0:50:27and you do get the stereotypical Christian view,
0:50:27 > 0:50:31the standard view, and you know,
0:50:31 > 0:50:37Nathan telling us that made us stop and think a lot more about the subject.
0:50:37 > 0:50:39Can you do it?
0:50:39 > 0:50:41I think if I put it on...
0:50:41 > 0:50:45You're supposed to empty the water, as well.
0:50:45 > 0:50:49Yeah, it was interesting. He said he was glad of his upbringing.
0:50:49 > 0:50:53That it was quite a normal upbringing...ish. You know, that we did...
0:50:53 > 0:50:56- That was a surprise. - Yes, that was a surprise. Oh, there's your compliment.
0:50:56 > 0:51:00Sometimes you think you bring your children up too strictly,
0:51:00 > 0:51:03or you make them go to church. We did all go to church as a family.
0:51:03 > 0:51:07So to hear him turn around and say, "I am quite glad I had that upbringing,"
0:51:07 > 0:51:10- that was quite nice to hear, actually.- Wasn't it, yeah?
0:51:10 > 0:51:12Probably worth coming to Bangkok to hear it.
0:51:14 > 0:51:18As they arrive at the airport, Pat's not sure who will miss her more -
0:51:18 > 0:51:20son Nathan, or her new best friend Ark.
0:51:22 > 0:51:25I gave Ark a hug this morning and he was really sad.
0:51:25 > 0:51:27- He filled up, so it was nice.- Filled up?
0:51:27 > 0:51:29Well, filled up. His eyes filled up.
0:51:29 > 0:51:33- It was nice.- It's called relief. - No, it's not.
0:51:33 > 0:51:35- The blood came back into his face. - He's going to miss me.
0:51:35 > 0:51:38- If you're not going to miss me, Ark is going to miss me.- Good.
0:51:38 > 0:51:41When they first met Ark I was a bit worried,
0:51:41 > 0:51:44but straight away they clicked and Mum fancied him, I think,
0:51:44 > 0:51:46which is always good.
0:51:46 > 0:51:48And he's good-looking and cute.
0:51:48 > 0:51:50- And he's good-looking.- Yeah, yeah.
0:51:53 > 0:51:57Also heading home today is the new-look Justin.
0:51:57 > 0:51:59Pook's come to see him off at the airport -
0:51:59 > 0:52:01though he'd much rather be staying here.
0:52:01 > 0:52:05You stay in Bangkok two weeks. How you feel?
0:52:05 > 0:52:07Oh, like a new man, Pook.
0:52:07 > 0:52:10- Like a new man.- Yeah?- You know, I...
0:52:10 > 0:52:13- I feel refreshed.- Yeah?
0:52:13 > 0:52:14- Relaxed...- Yeah?
0:52:14 > 0:52:17Re-energised... Yeah.
0:52:17 > 0:52:18Rejuvenated.
0:52:18 > 0:52:21And it seems like his new look's working already
0:52:21 > 0:52:24because Justin's found love and life is sweet.
0:52:24 > 0:52:28When I came here you told me, you said,
0:52:28 > 0:52:31"You'll fall in love with a Thai girl," and everything.
0:52:31 > 0:52:35- True or not?- Well...
0:52:35 > 0:52:38- Yeah?- Maybe, yeah. Maybe.- I know it.
0:52:38 > 0:52:41I thought you were joking, I thought you were joking.
0:52:41 > 0:52:43- I not joking!- I know.
0:52:43 > 0:52:47- I know.- I, I... I wasn't...
0:52:47 > 0:52:50I didn't laugh at your joke, but now I...
0:52:50 > 0:52:55Yeah, and now you say, "Oh, what Pook said is not joke, is true."
0:52:55 > 0:52:58Yeah, well.
0:52:58 > 0:53:04- She's a very nice girl. - I know, I know. Let's see.
0:53:04 > 0:53:06Not everyone finds love in Thailand.
0:53:06 > 0:53:09Not Travis, who's separated from his family.
0:53:09 > 0:53:12They've been told to leave.
0:53:12 > 0:53:13They've been told to go home.
0:53:13 > 0:53:16Not Herr Poppykoffer on his way back to Switzerland
0:53:16 > 0:53:19after his ill-starred internet romance.
0:53:19 > 0:53:23That's finished, lady.
0:53:23 > 0:53:27But the only worry for Justin is how to get through passport control.
0:53:27 > 0:53:31This is the first test of whether or not my new face matches my passport.
0:53:31 > 0:53:32So...
0:53:32 > 0:53:36And I'm sure Thai passport control will put it to the test.
0:53:40 > 0:53:43Come on, mate. You've not changed that much.
0:53:43 > 0:53:46- So have a super journey. - Oh, thanks, Nathan.
0:53:46 > 0:53:49- Thank you for coming. - Thank you for having us and looking after us so well.
0:53:49 > 0:53:51- No problem. See you soon. - OK, good to see you, mate.
0:53:51 > 0:53:54- Look after yourself. - Thanks for looking after us.
0:53:54 > 0:53:57Nathan's saying a last goodbye to his mum and dad.
0:53:57 > 0:54:01Yeah, a little bit emotional to see them go, but it's been nice.
0:54:01 > 0:54:02It's been a fun time, so...
0:54:02 > 0:54:06I think they're happy to see me with a guy that I love.
0:54:06 > 0:54:07Yeah, they're just happy to see me happy.
0:54:07 > 0:54:11So it's sawasdee to the world's most loved-up airport.
0:54:12 > 0:54:14Happy Valentine.
0:54:14 > 0:54:16Happy with that, happy with that.
0:54:16 > 0:54:19And remember, always arrive early for your flight,
0:54:19 > 0:54:21take good care of your parents
0:54:21 > 0:54:23and be careful when dating on the internet.
0:54:25 > 0:54:28Next time at Bangkok Airport, there's no way out.
0:54:28 > 0:54:31I've lost my British passport.
0:54:31 > 0:54:33I'm stuck in Bangkok.
0:54:33 > 0:54:36An ex-soldier stares defeat in the face...
0:54:36 > 0:54:38I'm thinking about just
0:54:38 > 0:54:40doing something stupid and getting in jail.
0:54:40 > 0:54:43..there's mayhem at the Full Moon Party...
0:54:43 > 0:54:46That was epic. 30,000 people raving on the beach.
0:54:47 > 0:54:50..and the tourist police help out another customer...
0:54:50 > 0:54:52MAN YELLS We not harm you.
0:54:52 > 0:54:55..when we check in again at Bangkok Airport.