0:00:02 > 0:00:06'Contains some strong language and some scenes which some viewers may find upsetting.'
0:00:06 > 0:00:09Below London's streets exists another world.
0:00:10 > 0:00:14The madness is my swimming pool. I'm at home in that kind of water.
0:00:15 > 0:00:18Every day, 20,000 workers
0:00:18 > 0:00:21struggle to keep four million people on the move.
0:00:23 > 0:00:26There's a customer asleep on the platform. Get him on a train.
0:00:26 > 0:00:30And it's not easy when the Tube is undergoing the biggest upgrade in its history.
0:00:30 > 0:00:34You've got five minutes. I want this site cleared!
0:00:34 > 0:00:39Now cameras will reveal an underground world we've never fully seen before.
0:00:39 > 0:00:4210,421 mobiles since April.
0:00:42 > 0:00:45Listen to what I'm saying, pay as you go.
0:00:45 > 0:00:47You just went.
0:00:47 > 0:00:52This guy running up the stairs, you need to stop him.
0:00:53 > 0:00:55'We're just the underground part of the city.'
0:00:55 > 0:00:59London comes down here every single day.
0:00:59 > 0:01:01It is part of their world.
0:01:01 > 0:01:02It is part of everyone's world.
0:01:02 > 0:01:05I love you.
0:01:17 > 0:01:19There's always one.
0:01:19 > 0:01:24Every day at 5:00am, 600 drivers clock on at 15 depots across London.
0:01:24 > 0:01:28This is a test. Testing, one, two, three, three, two, one.
0:01:29 > 0:01:31Dylan Glenister is picking up his train
0:01:31 > 0:01:34at the west end of the Piccadilly Line at Acton.
0:01:34 > 0:01:37OK, this train is ready to depart.
0:01:37 > 0:01:40Stand clear of this train, please.
0:01:40 > 0:01:44That's just for the benefit of any cleaners or anything that might be about to jump out.
0:01:47 > 0:01:50As you can see, it's absolutely creeping along at the moment
0:01:50 > 0:01:53because this one carriage is trying to pull all the others...
0:01:53 > 0:01:55and now you can hear it go back on-line again.
0:01:55 > 0:01:58Here we go, off and away.
0:01:58 > 0:02:01It's a great job, it really is.
0:02:01 > 0:02:04It is one of those jobs where you wake up in the morning
0:02:04 > 0:02:07and you don't resent the fact that you have to go into work.
0:02:07 > 0:02:12It's not a case of, "Oh, God, I've got to go and drive trains all day." It's, "Cup of tea and go to work."
0:02:12 > 0:02:17It's nice to be part of the bigger picture of the Underground. It's the lifeblood of London.
0:02:18 > 0:02:21Train's ready to depart. Mind the closing doors, please.
0:02:23 > 0:02:26London Underground employ 3,200 drivers,
0:02:26 > 0:02:30each one dedicated to one of the eleven lines.
0:02:30 > 0:02:33It's one of these jobs I don't think everyone could do.
0:02:33 > 0:02:37You've got to be...in a way, be able to deal with your own company.
0:02:37 > 0:02:40Hello!
0:02:40 > 0:02:43- Hi, honey! - Good morning, madam(!)
0:02:43 > 0:02:46You can sit here and be bored if you want
0:02:46 > 0:02:49or you can get on with it, enjoy it and talk to people.
0:02:49 > 0:02:51I've been doing it a while now.
0:02:51 > 0:02:55It's been about 31 years so...
0:02:55 > 0:02:58I've seen quite a few things.
0:02:59 > 0:03:00Some good, some bad.
0:03:00 > 0:03:03It's not what we do that we get paid for.
0:03:03 > 0:03:06Probably most people can drive a train.
0:03:06 > 0:03:09It's knowing what to do when it all goes very badly wrong.
0:03:09 > 0:03:11And it can go so easily wrong.
0:03:11 > 0:03:15It can be dangerous and the things you see people do...
0:03:15 > 0:03:19It's mind-boggling, some of the things - some people leave their brain outside.
0:03:22 > 0:03:24Every year there are 4,000 incidents
0:03:24 > 0:03:27of passengers being injured on the Tube.
0:03:27 > 0:03:322,500 involve people falling down stairs and escalators.
0:03:32 > 0:03:35Nearly 500 happen on platforms,
0:03:35 > 0:03:39including 40 serious accidents involving trains.
0:03:42 > 0:03:46The Network Operations Centre responds to all emergencies
0:03:46 > 0:03:51across the 274 stations and 526 trains.
0:03:51 > 0:03:55OK, we've got a male, 49, conscious, breathing and not all that alert.
0:03:55 > 0:03:58Our primary role is command and control function.
0:03:58 > 0:04:01We come into things when things go wrong.
0:04:01 > 0:04:03He suspects he's having a heart attack.
0:04:03 > 0:04:06It's either abject boredom or organised chaos.
0:04:06 > 0:04:10There's nothing happening and everything's quiet
0:04:10 > 0:04:13and then someone's thrown themselves in front of a train.
0:04:13 > 0:04:16A person under a train is commonly referred to
0:04:16 > 0:04:17as a "one under" by Tube staff.
0:04:17 > 0:04:22It's the most distressing and disruptive incident the network has to face.
0:04:29 > 0:04:33The Network Operations Centre have their own emergency response units
0:04:33 > 0:04:36covering the entire Tube system 24 hours a day.
0:04:36 > 0:04:40Two small air bags, two large air bags.
0:04:40 > 0:04:43Two hammers, large bolt cutters.
0:04:43 > 0:04:46There are four emergency response centres across the city.
0:04:46 > 0:04:49The busiest cover central and northern London.
0:04:49 > 0:04:53Tube stops gate frame, four wheels.
0:04:53 > 0:04:56We're doing our daily checks.
0:04:56 > 0:05:02We've just started our shift so we generally like to come in,
0:05:02 > 0:05:04go through all the vehicles, all the equipment...
0:05:04 > 0:05:07Watch out for this, Paul.
0:05:07 > 0:05:09Any emergency on the Underground,
0:05:09 > 0:05:12anything that could put passengers in danger,
0:05:12 > 0:05:14we basically get called out to.
0:05:14 > 0:05:18A set of burning hoses, burning box, skate bag, TSR bag.
0:05:18 > 0:05:20We're a longstanding team.
0:05:20 > 0:05:23We've been together for probably about ten years now.
0:05:23 > 0:05:26There's not a lot that can shock us.
0:05:26 > 0:05:29Two body bags.
0:05:29 > 0:05:31Let's hope we don't need them both today.
0:05:37 > 0:05:39PHONE RINGS
0:05:39 > 0:05:41- Hello.- Hi, it's Theresa. Who's that?
0:05:41 > 0:05:45- It's John.- John, we've got a "one under" northbound, Northern Line.
0:05:45 > 0:05:49- Northbound, Northern Line?- Yes. - OK, my love.- Thank you.
0:05:51 > 0:05:56The Emergency Response Unit have been called to help deal with a woman who has been hit by a train.
0:06:00 > 0:06:03There's not a lot there, is there?
0:06:03 > 0:06:08There's a shoe. And there's... I don't know what that paper is down there.
0:06:08 > 0:06:13Just so that we can clear all that up, if we can get the juice off...five or ten minutes.
0:06:13 > 0:06:17A lady had fallen down or jumped, we don't know,
0:06:17 > 0:06:21down between, stuck between the train and the platform edge.
0:06:21 > 0:06:25On our arrival, the fire brigade had just released her, so...
0:06:25 > 0:06:27that's all that we know.
0:06:28 > 0:06:33The woman is 20 years old and has been taken to hospital in a critical condition.
0:06:33 > 0:06:37- Have you got a time that the body was actually out? - Yeah, just come up here.
0:06:37 > 0:06:41Every year, the Emergency Response Unit deal with around 40 people
0:06:41 > 0:06:43who have fallen or jumped in front of a train.
0:06:43 > 0:06:46About half don't survive.
0:06:47 > 0:06:51Even though this is an unexpected incident, er...
0:06:51 > 0:06:55it's not out of our remit.
0:06:55 > 0:06:59It's something we do, not every day, but when it occurs,
0:06:59 > 0:07:01and we have to deal with it.
0:07:07 > 0:07:13Northern Line driver Peter Capper is one of London Underground's trauma-trained counsellors.
0:07:13 > 0:07:18He's been taken off his shift and called to attend the scene.
0:07:18 > 0:07:21It's not like a car, bus, or anything like that.
0:07:21 > 0:07:24You can't swerve to avoid. You're stuck on rails.
0:07:24 > 0:07:26All you can do is try and stop.
0:07:26 > 0:07:31The weight of one of these, especially when it's fully laden, you're not going to stop it in time.
0:07:33 > 0:07:37- This is the trauma support... - Hello, mate, I'm Peter.
0:07:37 > 0:07:38Peter, nice to see you.
0:07:38 > 0:07:43Peter has come to counsel the driver who was involved in the incident.
0:07:43 > 0:07:48I've come close a few times and this weren't nice, but she's survived, innit.
0:07:48 > 0:07:54Yeah, but it's liable that it could be a couple of days down the line, a couple of weeks...
0:07:54 > 0:07:56This was a bit...
0:07:56 > 0:07:59- a bit shaky.- You will be, mate.
0:07:59 > 0:08:02It definitely was, because it was a bloody shock.
0:08:02 > 0:08:06- At the moment you're going to have adrenaline running.- That's gone.
0:08:06 > 0:08:08- It will kick in.- Nah, it's gone.
0:08:08 > 0:08:09HE LAUGHS
0:08:09 > 0:08:12Customer service assistant Siobhan French
0:08:12 > 0:08:16was the first person to get to the woman under the train.
0:08:16 > 0:08:22If you want to see anyone, we can arrange for you to have counselling or anything like that.
0:08:22 > 0:08:25I know it wasn't a nice experience for you.
0:08:25 > 0:08:28- I'll be OK. - It is the nature of the job.
0:08:28 > 0:08:31- Definitely.- Unfortunately. You been on the job long?
0:08:31 > 0:08:35- Erm, four years.- Four years? So it's your first incident?
0:08:35 > 0:08:39The train was halfway pulled into the platform,
0:08:39 > 0:08:41and I saw a body...
0:08:43 > 0:08:45..underneath the train.
0:08:45 > 0:08:50The top half of her torso was leaning onto the platform, erm,
0:08:50 > 0:08:55so I was able to communicate with her and talk to her and try to keep her awake, keep her alive.
0:08:55 > 0:08:59Just seeing her underneath the train is what replays
0:08:59 > 0:09:03and...just her talking to me...
0:09:03 > 0:09:05also.
0:09:09 > 0:09:13A lot of them are not sure about counselling, you know,
0:09:13 > 0:09:17especially, you tend to find the old-school drivers don't use the counselling side of it.
0:09:17 > 0:09:21Guys who don't go for counselling straight away
0:09:21 > 0:09:24don't realise it, but they're very short with their family,
0:09:24 > 0:09:27their wife and kids - very snappy.
0:09:27 > 0:09:31They tend not to sleep properly.
0:09:31 > 0:09:37Erm, tend to...when they wake up, the first thing they think of is the incident,
0:09:37 > 0:09:40and it can mess up a lot of people's lives, something like that.
0:09:41 > 0:09:44That was my first one.
0:09:44 > 0:09:48It's not something I would ever want to experience again.
0:09:48 > 0:09:50Not at all.
0:09:50 > 0:09:55Sadly, a week later, the woman died in hospital from her injuries.
0:09:58 > 0:10:05Touch wood, I've never had anyone jump in front of my train. I've had two people attempted.
0:10:13 > 0:10:18I've had a "one under" before. I never thought it would affect me, to tell you the truth.
0:10:18 > 0:10:22I thought, if people want to jump, let them jump.
0:10:22 > 0:10:24But when it actually happens to you,
0:10:24 > 0:10:26it's a totally different kettle of fish.
0:10:26 > 0:10:30I can hear and see him on the windscreen all the time.
0:10:30 > 0:10:31I felt like a murderer.
0:10:31 > 0:10:36And then, for ages afterwards, every train I saw,
0:10:36 > 0:10:40I looked at, thinking, "I wonder how many people that's killed."
0:10:40 > 0:10:43This is exactly where it happened, pulling in here.
0:10:43 > 0:10:48I started to accelerate into the platform and that's where it happened.
0:10:48 > 0:10:49You never forget it.
0:10:56 > 0:10:59The worst thing I'd hate would be to have a "one under",
0:10:59 > 0:11:02which is a person under a train.
0:11:02 > 0:11:04Thank God...
0:11:04 > 0:11:08I haven't come across that yet and I hope I never do.
0:11:10 > 0:11:14Good morning. Our next station is Oxford Circus.
0:11:14 > 0:11:18You can change here for the Central Line and Victoria Line.
0:11:18 > 0:11:23And we have a very good service on all London Underground lines at the moment.
0:11:29 > 0:11:31Hi. Excuse me.
0:11:31 > 0:11:34- You can't use your flash.- Sorry. - That's OK.
0:11:34 > 0:11:38It's 5:00pm at Oxford Circus and the beginning of the rush hour.
0:11:38 > 0:11:43- Hello.- Fifty pound, please. - You're not normally this late. - No, not normally.
0:11:43 > 0:11:46Dot Gleeson has worked on the Underground for eight years.
0:11:46 > 0:11:51- King Pancras.- King's Cross? - Sorry, St Pancras Station.
0:11:51 > 0:11:53- Return.- There you go.
0:11:53 > 0:11:55Oh, we're getting busy now.
0:11:55 > 0:11:57Got one of them?
0:11:57 > 0:11:59- Another note, yeah. - Let me just give you a ten.
0:11:59 > 0:12:02- That's it.- Yay!- Lovely.- We did it!
0:12:02 > 0:12:05Sometimes you get people that are stroppy.
0:12:05 > 0:12:07They don't, maybe, understand.
0:12:07 > 0:12:13- Four pounds, please.- What? - That's how much it is, love. I don't set the prices.
0:12:13 > 0:12:14OK.
0:12:14 > 0:12:17When they walk in the Underground, their brain dies.
0:12:17 > 0:12:20- Erm, there's a queue there, dear. - Sorry.
0:12:20 > 0:12:24They just seem to lose all sense of understanding.
0:12:24 > 0:12:28You must touch your card on the reader when you enter the station,
0:12:28 > 0:12:31so it's charged you £6.50.
0:12:31 > 0:12:34Maybe when some people are out of their normal environment,
0:12:34 > 0:12:36they just go different, I don't know.
0:12:38 > 0:12:40- Are you all right?- Yeah, man.
0:12:40 > 0:12:44Are you going to carry them both down?
0:12:44 > 0:12:46Mind the lead. Keep hold of them, yeah?
0:12:48 > 0:12:52I think as soon as people walk into the Underground they go a bit crazy.
0:12:52 > 0:12:58I'm on my guard all the time because you've got no idea what people might do to you.
0:12:58 > 0:13:01Keeping an eye on the four million journeys we take every day
0:13:01 > 0:13:04are 700 British Transport Police officers.
0:13:04 > 0:13:09Hello. Hello. Hello. Can you do that outside the station?
0:13:09 > 0:13:12On duty today are Kim Dight and Mike Scott.
0:13:12 > 0:13:15You have no money? You have no money?
0:13:15 > 0:13:17Let's go upstairs.
0:13:17 > 0:13:22The British Transport Police work exclusively on railways across the UK
0:13:22 > 0:13:24and the Tube network.
0:13:24 > 0:13:27They have the same powers as any other police force.
0:13:27 > 0:13:32Oxford Circus has a lot of...theft problems. A lot of pick-pockets.
0:13:32 > 0:13:35That's the type of person we tend to look out for.
0:13:35 > 0:13:40It's offering reassurance to the public, and members of staff,
0:13:40 > 0:13:43considering, recently, we've had a staff member assaulted.
0:13:43 > 0:13:49Any Eight Delta or Lima unit able to take an immediate call to Deptford Bridge, DLR.
0:13:49 > 0:13:52Member of staff assaulted on Platform 1. Any unit respond.
0:13:52 > 0:13:54Go ahead with the subject's details.
0:13:54 > 0:13:56How tall was your subject?
0:13:56 > 0:13:59The British Transport Police's control centre
0:13:59 > 0:14:01responds to crimes on the Underground.
0:14:01 > 0:14:06Could you ask whether your subject's got a tattoo on his chest?
0:14:06 > 0:14:10It would be a face with snarling teeth, over.
0:14:10 > 0:14:16Every year, they deal with 1,500 assaults and 6,500 robbery offences.
0:14:16 > 0:14:20You've got two Eastern European males, both very drunk at the location.
0:14:20 > 0:14:24One male is holding an open container of vodka.
0:14:24 > 0:14:29Staff have asked the males to leave but they keep going in and out of the station, received.
0:14:29 > 0:14:32All officers have a GPS tracking device
0:14:32 > 0:14:35and their movements are monitored at the control centre.
0:14:35 > 0:14:38This is Hainault depot.
0:14:39 > 0:14:42And if I scroll out, you can see where the officers are.
0:14:42 > 0:14:46This is two units. We've got 8C670, that's a PCSO,
0:14:46 > 0:14:47and 8C73, I think,
0:14:47 > 0:14:50and they're both at Woodford Green taking a statement.
0:14:50 > 0:14:52You can see if they move.
0:14:52 > 0:14:55They're making their way now to Hainault. We can track them.
0:14:55 > 0:14:59If they get stuck you can say, "Turn left, turn right."
0:14:59 > 0:15:02You can guide them in to where they need to go.
0:15:02 > 0:15:05Especially with trespassers or people on the track.
0:15:05 > 0:15:09They're not always going to be by a railway station
0:15:09 > 0:15:11so you get the nearest road and guide them.
0:15:11 > 0:15:13It's very clever.
0:15:17 > 0:15:21I don't believe you're 15. Unless you can prove it to me...
0:15:21 > 0:15:22It's not my problem.
0:15:22 > 0:15:27Back at Oxford Circus, Kim Dight is dealing with a suspect fare evader.
0:15:27 > 0:15:31- I'm going. I don't have time for this. - You're not going.- Don't touch me.
0:15:31 > 0:15:35- Unless you can prove... - I don't have to prove nothing.
0:15:35 > 0:15:37Yeah, you do.
0:15:37 > 0:15:40He's clearly not a child.
0:15:40 > 0:15:43And he's blaming a member of staff for selling him the wrong ticket.
0:15:43 > 0:15:45It's exhausting.
0:15:45 > 0:15:48Can you keep your hands out of your pockets, please?
0:15:48 > 0:15:50Keep your hands out of your pockets, please.
0:15:50 > 0:15:53Keep your hands out of your pockets. Both of them.
0:15:53 > 0:15:55We don't know what's in them, that's why.
0:15:55 > 0:15:58I know he's going to use a child ticket.
0:15:58 > 0:16:02You can just tell people are going to do that because they hang around,
0:16:02 > 0:16:05then see the police officers, they don't want to top up their Oyster cards,
0:16:05 > 0:16:10so when they come through a little light shows up that they've got a child ticket.
0:16:10 > 0:16:14They think you're stopping them because of what they look like.
0:16:14 > 0:16:17That's what a lot of people do. They use that against you.
0:16:17 > 0:16:20They say, "You're stopping me cos of the way I'm dressed."
0:16:20 > 0:16:24"No, I'm stopping you because you're travelling on an incorrect ticket."
0:16:24 > 0:16:28You've been arrested for travel fraud before, is that what you're saying?
0:16:28 > 0:16:31- No, no. - Well, then, we wouldn't know you.
0:16:31 > 0:16:34All of you know my name so of course you know me.
0:16:34 > 0:16:37- It doesn't make any sense. - You don't make any sense.
0:16:37 > 0:16:39I hate dishonesty.
0:16:39 > 0:16:41I really do. It drives me mad.
0:16:41 > 0:16:43I don't really want to be out there.
0:16:43 > 0:16:47My worst experience is getting punched.
0:16:47 > 0:16:49What happened then?
0:16:49 > 0:16:52I'd only been on the job eight months
0:16:52 > 0:16:57and up the other end, when we had the old manual gates, you had to open the gate to let them out.
0:16:57 > 0:17:01There was a chap coming along with a pushchair so I got my arm on the gate ready -
0:17:01 > 0:17:03that was the way he'd have to go.
0:17:03 > 0:17:07And, erm, as he was walking across
0:17:07 > 0:17:10he's..."Open the gate, get the effing gate open!"
0:17:10 > 0:17:13"Can I see your ticket?" "Yes, I've got a ticket."
0:17:13 > 0:17:15He didn't quite say that(!)
0:17:15 > 0:17:17And, erm...
0:17:17 > 0:17:20I said, "I need to see your ticket."
0:17:20 > 0:17:23I didn't see it coming. He just punched me right in the chest.
0:17:23 > 0:17:27I went flying back against the wall. A man with a kid in a pushchair.
0:17:31 > 0:17:36Please move right down into the carriages, using all available spaces.
0:17:36 > 0:17:41Keeping the city moving safely is already pushing the Tube to its limit.
0:17:42 > 0:17:46But it also has to respond to the demands of passengers travelling
0:17:46 > 0:17:50to an increasing number of events across the capital,
0:17:50 > 0:17:55the biggest of which is Notting Hill Carnival in August every year...
0:17:55 > 0:17:57The station is closed.
0:17:57 > 0:18:00..where an extra one million people use the Tube.
0:18:00 > 0:18:04You're going to get stations closed, stations open, one-way systems put in.
0:18:04 > 0:18:08You get stations that are way out only, way in only.
0:18:08 > 0:18:09Every timetable is changed.
0:18:09 > 0:18:13You have spare trains - "hot spares" - sitting with drivers on,
0:18:13 > 0:18:16ready to go, to be called out to clear platforms.
0:18:16 > 0:18:20Pretty much the entire western side feels the impact.
0:18:20 > 0:18:22Welcome to everybody this afternoon.
0:18:22 > 0:18:25This is our pre-meeting for Notting Hill Carnival.
0:18:25 > 0:18:29What we intend to do is to go through what is going to be,
0:18:29 > 0:18:31I think and certainly others believe,
0:18:31 > 0:18:33a slightly different Carnival...
0:18:33 > 0:18:39The event is carefully planned by an emergency contingency group and the Transport Police.
0:18:39 > 0:18:44'For any event of this proportion - a million people out on the streets of West London,
0:18:44 > 0:18:47'that is a challenge just getting people there safely.'
0:18:47 > 0:18:52We do, obviously, have to consider the civil disorder potential.
0:18:52 > 0:18:56Prior to Carnival, we will be operating Operation Shield
0:18:56 > 0:19:01to try and disrupt people, especially gang members,
0:19:01 > 0:19:03with metal detection arches and dogs
0:19:03 > 0:19:07to ensure we make the best available use of our search powers
0:19:07 > 0:19:10to disrupt people coming into Carnival.
0:19:10 > 0:19:17It's Bank Holiday Monday and more than one million people will be travelling to Carnival on the Tube.
0:19:17 > 0:19:19This is a massive hub - King's Cross Station.
0:19:19 > 0:19:25We've got lots of people coming in from all over London to change to go on the Hammersmith & City Line,
0:19:25 > 0:19:29to Westbourne Park, Ladbroke Grove and most of the Carnival footprint on the Tube.
0:19:30 > 0:19:34This is a knife arch. It's a metal detector.
0:19:34 > 0:19:38Usually we'd be using it but, at the moment, there's a power in place
0:19:38 > 0:19:42that allows us to stop and search individuals for weapons.
0:19:42 > 0:19:45We're not actually using the arch itself at the moment.
0:19:45 > 0:19:49We've also got Rufus, the drugs dog, to scan people as they're coming through,
0:19:49 > 0:19:54to see if they've got any substances that may cause their behaviour to change.
0:19:54 > 0:19:57Walk on through, guys. Thank you very much. Cheers.
0:19:57 > 0:20:02The police have been given a special Section 60 power
0:20:02 > 0:20:03to stop and search anyone.
0:20:04 > 0:20:09All we're going for, really, truly, is to have fun, innit.
0:20:09 > 0:20:13Obviously, they're doing their job. We hate it, I'm not gonna lie.
0:20:13 > 0:20:17At the end of the day, they're just doing their job, to make London a safer place.
0:20:17 > 0:20:20But no-one likes it really.
0:20:20 > 0:20:22Every year it happens. You get stopped and searched.
0:20:22 > 0:20:27No doubt, when we go there, the police are going to stop us again, but that's life, innit.
0:20:29 > 0:20:34The Tube has implemented a special train timetable for the event.
0:20:34 > 0:20:39I think the riots have... they've upset so many people.
0:20:39 > 0:20:41People want to have a good time,
0:20:41 > 0:20:44people want to put the riots behind them
0:20:44 > 0:20:49and say, "Look, that's not us. This is us having a good time, playing, partying."
0:20:49 > 0:20:53And also you've got that much police there at the moment
0:20:53 > 0:20:57that any sort of trouble is just going to be jumped on really fast.
0:20:57 > 0:21:00Oi! What are you doing?
0:21:00 > 0:21:02There's a bloody toilet over there.
0:21:02 > 0:21:05- TANNOY:- Ladies and gentlemen, welcome to the station.
0:21:05 > 0:21:09Whatever you're doing, chill out, relax and enjoy yourselves.
0:21:09 > 0:21:12Control receiving you, DRM. Send your message, over.
0:21:12 > 0:21:16At the Baker Street control room for the Circle and Hammersmith & City lines,
0:21:16 > 0:21:21Dave Nottage and his team control the flow of trains to the Carnival area.
0:21:21 > 0:21:24We expect trouble. That's what we're here for(!)
0:21:24 > 0:21:29Anything - person under a train, signal failures, point failures.
0:21:29 > 0:21:33The next eastbound train into Paddington Sub - train 224.
0:21:33 > 0:21:35That's it, mate. Cheers, mate.
0:21:35 > 0:21:39Train 224, which is going to arrive in this platform fairly shortly,
0:21:39 > 0:21:44has got a passenger alarm operated. Could be an unattended bag, somebody's collapsed,
0:21:44 > 0:21:46you know, robbery, mugging.
0:21:46 > 0:21:50Or it could be nothing. It could be a little child's just pulled the big red handle
0:21:50 > 0:21:52and seen what's happened.
0:21:52 > 0:21:54This way for the carnival, please!
0:21:54 > 0:21:57You all off now?
0:21:57 > 0:22:02OK, it was accidental operation and you're now on the move. Thanks a lot, 224.
0:22:02 > 0:22:06It's a lot busier than a normal rush hour.
0:22:06 > 0:22:09You get a lot more people trying to get on at one stop,
0:22:09 > 0:22:11trying to get off at another.
0:22:11 > 0:22:13It's just manic.
0:22:17 > 0:22:22Keep the customers all informed, not that most of them listen.
0:22:22 > 0:22:29The joys of having iPhones and iPads and all sorts of electronic gizmos.
0:22:29 > 0:22:32Sometimes I've even had them playing instruments.
0:22:32 > 0:22:35HORNS
0:22:35 > 0:22:38As part of the contingency plan, extra safety measures
0:22:38 > 0:22:41have been put in place for trains coming into platforms.
0:22:42 > 0:22:45The drivers have been instructed by the controller
0:22:45 > 0:22:48to act on the duty manager's instructions,
0:22:48 > 0:22:50so they're looking at me for hand signals
0:22:50 > 0:22:54and I can hold the train in the platform or get him to leave as quickly as possible.
0:22:57 > 0:23:01Bring it in a bit slower to allow the people on the platform to leave.
0:23:01 > 0:23:03Cheers, Peter.
0:23:03 > 0:23:09This train coming in slow is both providing protection for the customers on the platform,
0:23:09 > 0:23:14but it's also allowing them to leave before this train empties out.
0:23:14 > 0:23:15It's very busy now.
0:23:15 > 0:23:19Sometimes the service is too good and that causes problems.
0:23:19 > 0:23:23Just slow everything down in order to be able to keep things moving.
0:23:25 > 0:23:28Driver's just back on to me at Paddington now
0:23:28 > 0:23:31so I should have more information any second, over.
0:23:31 > 0:23:34LOUD HORN
0:23:36 > 0:23:39CHEERING
0:23:39 > 0:23:42That's it. C'mon, guys.
0:23:42 > 0:23:46- Make some noise, then. Make some noise for me! - CHEERING
0:24:01 > 0:24:04- What have you got in there? - Pineapple juice.
0:24:04 > 0:24:07That looks disgusting.
0:24:07 > 0:24:09That didn't look like pineapple juice.
0:24:10 > 0:24:12I love it. It's very busy.
0:24:12 > 0:24:16It's very busy but it's great. It's great fun.
0:24:16 > 0:24:19I would rather be out there though...
0:24:19 > 0:24:21dancing.
0:24:24 > 0:24:27It's great to see the crowds, isn't it?
0:24:27 > 0:24:30I think it looks...it's great to have all those people out and about.
0:24:30 > 0:24:35The other thing, you get all these lovely smells from the food cooking.
0:24:36 > 0:24:39It makes me a bit jealous that I'm not there.
0:24:39 > 0:24:42Actually, it makes me a lot jealous that I'm not there.
0:24:42 > 0:24:45LOUD MUSIC
0:24:51 > 0:24:54The Transport Police are still using their special
0:24:54 > 0:24:57stop and search power in an attempt to find weapons and drugs.
0:24:57 > 0:25:00There's a good atmosphere, I haven't seen problems.
0:25:00 > 0:25:03We've got a few hoodies about but you're going to get them anyway.
0:25:03 > 0:25:07Doesn't mean a hoody's a bad person but you wouldn't necessarily
0:25:07 > 0:25:10search an old granny for weapons as opposed to a...a young man.
0:25:10 > 0:25:14People who are getting stabbed and stabbing each other,
0:25:14 > 0:25:17they're...of a certain profile.
0:25:17 > 0:25:19They're the ones I always tend to go for.
0:25:19 > 0:25:22People can complain about it but in a way it might be
0:25:22 > 0:25:24saving your kids from getting stabbed.
0:25:30 > 0:25:33It's near the end of the day and the Tube is gearing up
0:25:33 > 0:25:36for transporting nearly a million people home.
0:25:36 > 0:25:39Hello, Richie. Are we all set, again?
0:25:39 > 0:25:43- Have you got my megaphone? Good! - I've got your megaphone!
0:25:43 > 0:25:47Every Carnival, the Tube's boss comes to help out.
0:25:47 > 0:25:49I can't think how many Notting Hill Carnivals.
0:25:49 > 0:25:53I come here with the same duty managers.
0:25:53 > 0:25:55What we do is, we do the return traffic.
0:25:55 > 0:25:58I was brought up in Trinidad, spent several years there.
0:25:58 > 0:26:00Carnival's in my blood somewhere.
0:26:00 > 0:26:03Every year I think the volume goes up a bit.
0:26:03 > 0:26:05POUNDING BEATS
0:26:14 > 0:26:18- We've got a bin for the alcohol, two members of staff in position.- Good.
0:26:20 > 0:26:24- So, we're ready to go? - Are you happy? Yeah? OK?
0:26:24 > 0:26:27All day, Notting Hill Gate Station has been exit only
0:26:27 > 0:26:30but now they're about to open the gates for the returning passengers.
0:26:30 > 0:26:33Right up to the station, ladies and gents.
0:26:33 > 0:26:35Keep moving. No alcohol in the station.
0:26:35 > 0:26:39No alcohol in the station. Drop it in the bin here, please.
0:26:40 > 0:26:44We now need to get all of these people from this area
0:26:44 > 0:26:46into our Underground system.
0:26:46 > 0:26:50If you can imagine a big funnel, they're all coming into this entrance here.
0:26:50 > 0:26:53We need to be able to control this because we do not want
0:26:53 > 0:26:58the Notting Hill Gate Station and the Underground to become too crowded.
0:26:58 > 0:27:01We're dealing with minutes and seconds here.
0:27:01 > 0:27:07A six-minute gap in the service means that this flow of customers
0:27:07 > 0:27:10will fill that platform and we may need to do something about it.
0:27:16 > 0:27:19OK, folks, keep walking down to the end of the platform.
0:27:19 > 0:27:22Right down, all the way to the end of the platform, please, everyone.
0:27:22 > 0:27:24Next year, we'll have a warmer Carnival.
0:27:24 > 0:27:27This was a bit chilly, wasn't it? But we had a good time.
0:27:29 > 0:27:33It was a nice Carnival and we look forward to having more like this!
0:27:41 > 0:27:44Every train is now running to its full capacity of a thousand people.
0:27:44 > 0:27:48Keep moving down the platform, please.
0:27:48 > 0:27:51Extra staff have been brought in to help move 21 trains an hour
0:27:51 > 0:27:55through the Central Line platform at Notting Hill Gate.
0:27:55 > 0:27:58This train will be leaving in about 10 or 15 seconds.
0:27:58 > 0:28:02Your next train is just one minute away. Stand clear of the doors, please.
0:28:02 > 0:28:06I normally do a desk job but this is more exciting.
0:28:06 > 0:28:08This is where my roots lie.
0:28:08 > 0:28:11You can see this, this is adrenaline. I like this.
0:28:14 > 0:28:16- Get down there.- Get off!
0:28:18 > 0:28:20MOUTHS
0:28:21 > 0:28:23SHOUTING
0:28:24 > 0:28:26Do you want control from street level, base?
0:28:26 > 0:28:28Do you want control from street level?
0:28:28 > 0:28:31Just 20 minutes after opening, the station is full.
0:28:31 > 0:28:35This is street level. Station control at street level.
0:28:35 > 0:28:37No-one in at street level.
0:28:37 > 0:28:40No-one comes in until these people are down to platform, yeah?
0:28:41 > 0:28:43No, no, no! No!
0:28:43 > 0:28:47No! No-one comes in until I say. Listen to me!
0:28:53 > 0:28:56Take your time down the stairs, ladies and gents.
0:28:56 > 0:28:58Someone's lost their flip-flop.
0:29:02 > 0:29:06They're always tricky to put on when you've had a few.
0:29:06 > 0:29:08Right down inside, please, folks.
0:29:08 > 0:29:10Come on then, guys.
0:29:11 > 0:29:13As Carnival comes to a close,
0:29:13 > 0:29:16the police take a more hard-line approach to prevent disruption.
0:29:24 > 0:29:27You lot with the blue hat searched me this morning already
0:29:27 > 0:29:29when I came in.
0:29:29 > 0:29:31I'm not getting a second search, no way!
0:29:31 > 0:29:34I'm not going to lie! I'm through with that, fucking right now, mate.
0:29:34 > 0:29:37SHOUTING
0:29:49 > 0:29:52The British Transport Police made only 42 arrests
0:29:52 > 0:29:54and there were no serious incidents.
0:29:54 > 0:29:59Everybody on the platform, if you've got a whistle or horn, please blow it now.
0:29:59 > 0:30:00WHISTLES AND HORNS
0:30:02 > 0:30:03SHOUTS AND CHEERS
0:30:06 > 0:30:09Good job done. Another year.
0:30:11 > 0:30:15But just 20 minutes later, the party is brought to an abrupt halt.
0:30:17 > 0:30:19We've had a report a person's fallen under a train
0:30:19 > 0:30:21and that services have been suspended,
0:30:21 > 0:30:25and until that person's removed and we find out what's happened,
0:30:25 > 0:30:26the trains won't start again.
0:30:26 > 0:30:30Relief and reform at Edgware Road into 2-4-6.
0:30:30 > 0:30:33The incident is unconnected to the Carnival but it's in the same area
0:30:33 > 0:30:36and will affect revellers trying to get home.
0:30:37 > 0:30:41Line Control at Baker Street stop all trains on the western side
0:30:41 > 0:30:43of the Circle and Hammersmith & City lines.
0:30:44 > 0:30:49TANNOY: Service is suspended, Hammersmith to Edgware Road.
0:30:49 > 0:30:53This is due to a person under a train.
0:30:53 > 0:30:55Westbourne Park Station is on one of the affected lines
0:30:55 > 0:30:57and is being evacuated.
0:31:01 > 0:31:05We've had a person fallen under a train at about ten to nine.
0:31:05 > 0:31:09We've had confirmation now that that person is deceased
0:31:09 > 0:31:13and the act was non-suspicious so it's an unfortunate situation
0:31:13 > 0:31:16but one we have to deal with here and it does happen from time to time.
0:31:16 > 0:31:20The incident happened here on the eastbound.
0:31:20 > 0:31:22What that effectively does is it shuts our railway down
0:31:22 > 0:31:24from Hammersmith up to Edgware Road.
0:31:24 > 0:31:27So nothing is moving along this section of the line.
0:31:27 > 0:31:30The guys' job is to get any other trains in this section
0:31:30 > 0:31:32into platforms and clear the customers off them.
0:31:32 > 0:31:36Once the section is dead, if you like, we can keep trains moving
0:31:36 > 0:31:39all around the Circle Line and keep the rest of London moving
0:31:39 > 0:31:41while we're dealing with the incident.
0:31:41 > 0:31:43So we're intending to terminate you at Edgware Road
0:31:43 > 0:31:46and reverse you back towards Plaistow or Moorgate.
0:31:46 > 0:31:49So at the moment we've moved the train back a little bit,
0:31:49 > 0:31:51back from the body.
0:31:51 > 0:31:54Current's been taken off and the guys are removing the body from the track.
0:31:54 > 0:31:58Another 10 minutes, Ed? Another 10 minutes and we'll get it on a roll.
0:31:58 > 0:32:01Hopefully, the ERU need a bit of a clean-up
0:32:01 > 0:32:05but so long as the police... I suppose they can take their photos on the platform.
0:32:05 > 0:32:08To control, because of the problems on the Hammersmith branch,
0:32:08 > 0:32:11can you divert by the inner rail Circle on this trip, over.
0:32:11 > 0:32:15We do treat everything with absolute respect on site because we have to do that
0:32:15 > 0:32:18but we have to think about the rest of London as well.
0:32:18 > 0:32:20We've got an awful lot of people trying to get home.
0:32:20 > 0:32:23We've got to get the thing cleared as quick as possible,
0:32:23 > 0:32:27with the greatest respect for the person on site and everything else.
0:32:27 > 0:32:31Thank you. Is there a spare driver in place to move the incident train
0:32:31 > 0:32:33back to Hammersmith via Edgware Road, over?
0:32:33 > 0:32:37Traction current restored, that's all traction current restored.
0:32:37 > 0:32:41Just to finally confirm, I'm intending to resume services fairly shortly, over.
0:32:41 > 0:32:43Try and put it back together now.
0:32:43 > 0:32:45At 10pm, just an hour after the incident,
0:32:45 > 0:32:48the team have managed to get a full service back up and running.
0:32:48 > 0:32:52All traction current has been recharged, therefore it is safe
0:32:52 > 0:32:55to continue westbound towards Hammersmith, over.
0:33:00 > 0:33:05TANNOY: Ladies and gentlemen, this is a customer service information message.
0:33:05 > 0:33:07At present we have a good train service operating
0:33:07 > 0:33:09on all London Underground lines.
0:33:21 > 0:33:23Good morning.
0:33:23 > 0:33:24Morning, sir.
0:33:24 > 0:33:26Good morning.
0:33:28 > 0:33:29Have a nice day. OK.
0:33:29 > 0:33:32I feel that my role is really
0:33:32 > 0:33:36to help people to connect.
0:33:36 > 0:33:40How are you? Good morning. I know, massive change, isn't it?
0:33:40 > 0:33:44I think people... they change their personality
0:33:44 > 0:33:47when they come into the Underground.
0:33:47 > 0:33:50They've got no point of reference as regards anything spiritual
0:33:50 > 0:33:52or anything natural.
0:33:53 > 0:33:57You don't ever see the sky, you don't hear the birds sing,
0:33:57 > 0:33:59you don't see any greenery.
0:33:59 > 0:34:02And for a lot of people, they might see a potted plant in their office
0:34:02 > 0:34:05and they might see some lettuce in their sandwich.
0:34:05 > 0:34:08That's the only thing that they'll see that's natural.
0:34:08 > 0:34:12I think they forget how to interact,
0:34:12 > 0:34:15they forget to behave as social creatures.
0:34:16 > 0:34:18Good morning.
0:34:18 > 0:34:22It's amazing how many people are leaving London.
0:34:22 > 0:34:27- I hope you get out tomorrow.- Thank you.- OK, and have a nice weekend.
0:34:28 > 0:34:31I think it's the most loveless city in the world, let's put it that way.
0:34:31 > 0:34:34It's quite sapping, energy-wise.
0:34:34 > 0:34:36I think if you're happy-go-lucky going to London
0:34:36 > 0:34:39you come out of it feeling quite depressed, you know. I know I do.
0:34:39 > 0:34:42Can I get a single to Islington, please?
0:34:42 > 0:34:45Yes. Four pounds, please.
0:34:45 > 0:34:46Thank you.
0:34:48 > 0:34:50He looks sad.
0:34:50 > 0:34:53You look at people on the platforms and, you know,
0:34:53 > 0:34:56the only people I find happy are little kids when they go...
0:34:57 > 0:35:00And you wave back at them and think, "Oh, bless him,"
0:35:00 > 0:35:03because that's the sort of thing I used to do. I'd wave at drivers.
0:35:03 > 0:35:08I did, one morning, have a woman and she was obviously very upset.
0:35:08 > 0:35:11I just said, "Are you all right?"
0:35:11 > 0:35:15And f... Well, not funnily, but she'd just been told she'd got breast cancer.
0:35:15 > 0:35:19And then I just went like that and she went, "Oh, have you had it?"
0:35:19 > 0:35:23I talked to her for about 15 minutes and she felt a lot better after that.
0:35:23 > 0:35:27- Him. Just want to watch him for a minute.- Yeah, yeah.
0:35:29 > 0:35:31He's completely lost.
0:35:32 > 0:35:36- You all right?- Which way's Waterloo? I'm not from around here.
0:35:36 > 0:35:39- I want to get back to Aldershot. - Hold on, hold on. All right.
0:35:39 > 0:35:42- Have you had quite a lot to drink? - A lot to drink.
0:35:42 > 0:35:45I left all me mates. I just want to go back home.
0:35:45 > 0:35:49- I think you're too drunk to travel. - Nah.- Yeah, you are.- Trust me.
0:35:49 > 0:35:51Believe me.
0:35:51 > 0:35:54'You get a lot of people that are drunk, that travel.'
0:35:54 > 0:35:58Yes, I've arrested people for being intoxicated on the railway
0:35:58 > 0:36:01or being drunk in a public place.
0:36:01 > 0:36:03Go outside, get yourself a coffee, sober up.
0:36:03 > 0:36:07Give yourself half an hour, 40 minutes, and then you can come back.
0:36:07 > 0:36:11- And go to Waterloo.- Look, you need to come home.- You're wasted.
0:36:11 > 0:36:13'They're a danger to themselves.'
0:36:13 > 0:36:15It's not about criminalising somebody,
0:36:15 > 0:36:17it's about making sure they're safe.
0:36:17 > 0:36:21I would rather arrest somebody, put them in a cell,
0:36:21 > 0:36:24let them sober up and then they get home safely.
0:36:24 > 0:36:28I don't want to phone your missus saying he's fallen under a train.
0:36:28 > 0:36:30- I ain't done nothing. - I know you haven't.
0:36:30 > 0:36:32We're trying to prevent it from happening.
0:36:32 > 0:36:36- It's your welfare I'm concerned about.- You talk to my missus then.
0:36:36 > 0:36:39Let's go outside. We've got no signal here.
0:36:39 > 0:36:43I know. I'll phone your missus, don't worry, I'll tell her for you.
0:36:44 > 0:36:49Many people, especially at night, you get the kids, they've been drinking.
0:36:49 > 0:36:53They pretend to push their friend onto a track.
0:36:53 > 0:36:56We had that incident ages ago at Earls Court
0:36:56 > 0:36:59where there were three or two lads on the platform messing around
0:36:59 > 0:37:02pretending to push people over the platform.
0:37:02 > 0:37:05The guy pushed his mate too hard and he went over the edge.
0:37:05 > 0:37:08As he went over, he grabbed his mate who in turn
0:37:08 > 0:37:12grabbed an innocent bystander and the three of them got killed.
0:37:13 > 0:37:15Hello?
0:37:15 > 0:37:20Yeah. He's very drunk. He's at Oxford Circus.
0:37:20 > 0:37:23All I'm trying to do, I don't want to arrest him,
0:37:23 > 0:37:25all I'm trying to do is keep him safe.
0:37:25 > 0:37:29I'll tell him what you've said.
0:37:30 > 0:37:33OK. He's just walked away without his phone, actually.
0:37:33 > 0:37:35His girlfriend said to me, "He's paralytic,
0:37:35 > 0:37:37"please don't let him travel."
0:37:37 > 0:37:41I've said I don't want him to travel, he's too drunk to travel.
0:37:41 > 0:37:43Purely from a welfare point of view, she's pregnant,
0:37:43 > 0:37:47I don't want to be scraping him from the tracks where he's fallen over.
0:37:47 > 0:37:51Listen. I'm sure your baby wants a father.
0:37:51 > 0:37:55That's why I decided to leave my friends and go home.
0:37:57 > 0:38:00- But I want you to go home alive! - I'm going to go home alive!
0:38:00 > 0:38:01You're too drunk.
0:38:23 > 0:38:27It's Wednesday morning, just after the rush hour,
0:38:27 > 0:38:31and the Emergency Response Unit have been called to a fox on the track
0:38:31 > 0:38:33on the Metropolitan Line.
0:38:33 > 0:38:34Hello, guv, it's the ERU.
0:38:34 > 0:38:37We've got a report of a fox on the southbound from Finchley Road
0:38:37 > 0:38:39to Baker Street by Lords Disused.
0:38:40 > 0:38:43Yeah, what we do, guv'nor, we need to pick him up, right, and
0:38:43 > 0:38:47we need to use one of your trains as protection while we're doing it.
0:38:47 > 0:38:49A fox has been hit by a train.
0:38:49 > 0:38:53It's causing an obstruction so they need to remove it from the track.
0:38:53 > 0:38:54That's it.
0:38:54 > 0:38:57It's from Finchley Road to Baker Street
0:38:57 > 0:39:01but Lords Disused is a disused station half way between.
0:39:02 > 0:39:04I think this is our train coming in now
0:39:04 > 0:39:06so I'll have a word with the driver.
0:39:07 > 0:39:10Hi, guv, I've had a word with the line controller.
0:39:10 > 0:39:14We've got a dead fox from here to Lords Disused towards Baker Street.
0:39:14 > 0:39:18The only way for Frank to get to the dead animal
0:39:18 > 0:39:21is to use a passenger train that is still in service.
0:39:22 > 0:39:26- I'll get it going and shout when we're rolling. - All right. Lovely job.
0:39:30 > 0:39:32Have the passengers been informed we're looking for a fox?
0:39:32 > 0:39:36No. You don't tell the passengers. You get it a couple of times a week.
0:39:38 > 0:39:41Then you might not get it for a month or whatever.
0:39:42 > 0:39:46You've got the canal running here. They can get in here, see.
0:39:46 > 0:39:47The Grand Union Canal here
0:39:47 > 0:39:52and they can jump over. They'll wander along the track then.
0:39:52 > 0:39:55It's just looking for food.
0:39:57 > 0:39:59Right, this is Marlborough.
0:40:02 > 0:40:04It's around here somewhere. I don't want to go over...
0:40:04 > 0:40:08Are you sure it weren't just a kip? He's got up and gone home.
0:40:08 > 0:40:10He's playing games with us.
0:40:12 > 0:40:16Hold it there, guv, hold it there. No, that's not him. Up a bit more.
0:40:18 > 0:40:21ALL: There he is. See, right in front of that signal.
0:40:21 > 0:40:25Right there. Slow it down, there, now. If you stop her here, guv.
0:40:25 > 0:40:29There he is. Right, if you go to the side, Gary.
0:40:29 > 0:40:32- Why don't you go down first and hand me the stuff?- Yeah, yeah.
0:40:32 > 0:40:33Watch your head.
0:40:33 > 0:40:37To minimise disruption to the service, the electricity is kept on.
0:40:37 > 0:40:39But as part of a safety procedure,
0:40:39 > 0:40:42the driver hands his train keys to Frank.
0:40:42 > 0:40:45- Got the bag there. - Hold the bag, Gary.
0:40:45 > 0:40:48Would like to apologise for this delay,
0:40:48 > 0:40:52we'll be on the move pretty soon. Just something on the track.
0:40:52 > 0:40:55Couple of minutes, we'll be on the move.
0:40:58 > 0:41:01- Lovely job. - You all right?- Lovely job.
0:41:01 > 0:41:04So what are you going to do with him now, then?
0:41:04 > 0:41:07- We'll take him back. - Give him a burial.
0:41:07 > 0:41:09We've got a fridge back there for dead animals.
0:41:20 > 0:41:22Here we are.
0:41:23 > 0:41:29You've got one, two, three, four, five.
0:41:29 > 0:41:32It's probably a little part of an animal, there.
0:41:32 > 0:41:36Mainly we've got foxes, but you could have a badger.
0:41:36 > 0:41:40A few muntjac deers, small little deers, up on the Central Line.
0:41:40 > 0:41:42You could get them out in Amersham.
0:41:42 > 0:41:45The problem is you've got the Underground in the city,
0:41:45 > 0:41:48and you've got so many animals.
0:41:48 > 0:41:51You get the foxes, urban foxes after the food and the heat,
0:41:51 > 0:41:55but matey didn't realise what time the trains run, so...
0:41:55 > 0:41:59obviously the train hit him this morning.
0:42:02 > 0:42:05Every year, the Underground remove more than 100 dead animals
0:42:05 > 0:42:08at stations and on the tracks.
0:42:08 > 0:42:12I had a swan here, right here on the track once.
0:42:13 > 0:42:17I don't know how it got there. And I couldn't move the train
0:42:17 > 0:42:21because its neck was hanging over the track, over the railing.
0:42:22 > 0:42:25I had to get out of the train and shoo him back in.
0:42:25 > 0:42:32It had a sore foot, cos when I kind of shooed it across, it was limping.
0:42:32 > 0:42:36It was lame. So, I think it hurt itself when it landed.
0:42:36 > 0:42:38Why it landed on the track, I don't know.
0:42:45 > 0:42:47Good morning. It's the end of the week.
0:42:47 > 0:42:50- And you've got the long weekend? - I'm so excited.
0:42:50 > 0:42:54- And where are you off to?- New York. - Very nice. Just for the weekend?
0:42:54 > 0:42:56'I've been here six years,
0:42:56 > 0:42:59'so over that course of time I've got to know a lot of the regulars.'
0:42:59 > 0:43:03And these are called fascinators. Why are they called fascinators?
0:43:03 > 0:43:06- I don't get it. - Cos they're fascinating!
0:43:06 > 0:43:09'We're Londoners, we're supposed to be a little bit cold.
0:43:09 > 0:43:12'It's hard for us to perhaps overcome these barriers.'
0:43:12 > 0:43:14There you go. No worries.
0:43:14 > 0:43:17'One of the things about London'
0:43:17 > 0:43:20is that it attracts a lot of single people.
0:43:20 > 0:43:23'They get into perhaps a busy work schedule,
0:43:23 > 0:43:25'they don't have time to make friends.
0:43:25 > 0:43:28'There's a lot of lonely people in London,
0:43:28 > 0:43:31'and the way I see it is that, standing here in the mornings,
0:43:31 > 0:43:33'I might be the first person
0:43:33 > 0:43:36'that some people get to talk to in the morning.
0:43:36 > 0:43:39'I might be the first smile that they see.
0:43:39 > 0:43:47'And I feel that's important, to actually give a friendly greeting,'
0:43:47 > 0:43:50to give a friendly face to somebody's day.
0:43:50 > 0:43:53Might just be the difference between them having an OK day
0:43:53 > 0:43:57and having a really terrible day.
0:44:12 > 0:44:17It's nice to get the tail end of the evening rush hour,
0:44:17 > 0:44:19and see the evening drawing.
0:44:19 > 0:44:23The best part, this time of year, is seeing the sunset.
0:44:23 > 0:44:26Some of the sunsets are absolutely gorgeous.
0:44:26 > 0:44:29It's lovely to come out of the tunnel after 50 minutes
0:44:29 > 0:44:33and just see the sky, just a blaze of purple or yellow and orange.
0:44:33 > 0:44:36It's just, wow, it's like the sky's on fire.
0:44:37 > 0:44:43I love sunsets anyway, but you do get some spectacular ones on the Pic.
0:44:45 > 0:44:48I love the Pic, I've got a real fondness for it.
0:44:48 > 0:44:51I get fiery when people say, "The Piccadilly Line's rubbish,
0:44:51 > 0:44:54"it's shit. The trains are old, they're falling apart."
0:44:54 > 0:44:57I say, whoa, whoa, hold on a minute.
0:44:57 > 0:44:59Every time every other line goes up the wall,
0:44:59 > 0:45:02doing weekend engineering works, what line is always running
0:45:02 > 0:45:07to carry the burden? The Piccadilly. The premiere, perfect Piccadilly.
0:45:07 > 0:45:12The Metropolitan Line's a bit brash, "I'm the Metropolitan Line,
0:45:12 > 0:45:15"I go to Amersham and through the city.
0:45:15 > 0:45:17The Circle Line's: "You're nothing, mate!
0:45:17 > 0:45:21"I'll go round and round the city and all that."
0:45:21 > 0:45:24I'd say the Central Line is probably a librarian,
0:45:24 > 0:45:29quite sort of, "Ooh, here we are. West Acton, da-da-da."
0:45:29 > 0:45:32But the Piccadilly Line, if it was a mate of yours,
0:45:32 > 0:45:38it'd be a mate where you'd say, "He doesn't say a lot, he's very cool,
0:45:38 > 0:45:43"but when the shit hits the fan, he pulls it out of the bag all the time.
0:45:43 > 0:45:45"He's really slick." Look at the trains.
0:45:45 > 0:45:48Look at the faces of those trains.
0:45:48 > 0:45:52They just smile at you, they're cute, they're streamlined, they're classy.
0:45:52 > 0:45:54Without trying.
0:45:56 > 0:46:01I have to do something here, now, cos there's a graveyard there.
0:46:01 > 0:46:04Sorry. Right, there we go.
0:46:04 > 0:46:08Do you always make the sign of the cross when you go past a graveyard?
0:46:08 > 0:46:12- Yeah, you have to.- Why?- It's a religious thing. I'm a Catholic.
0:46:12 > 0:46:14And...
0:46:16 > 0:46:18..it's...
0:46:18 > 0:46:21for penance. It makes me feel good, too.
0:46:28 > 0:46:30It's ten to four on a Wednesday afternoon,
0:46:30 > 0:46:33and the Tube is gearing up for rush hour.
0:46:34 > 0:46:37- LU?- Hello, who's that?
0:46:37 > 0:46:39- Chris.- Hello, Chris. It's John.- All right?
0:46:39 > 0:46:43Hello, mate. Can I view Southbound? We've got a "one under" there.
0:46:43 > 0:46:47There's a person under a train at one of the busiest stations
0:46:47 > 0:46:51in Central London, and the Victoria Line has been suspended.
0:46:53 > 0:46:55- Down, is it?- Well, the Tube's, yeah,
0:46:55 > 0:46:58it's been a person under a train, I'm afraid.
0:46:58 > 0:47:01- The trains are not stopping here, that's all?- The station is closed.
0:47:01 > 0:47:04There's been a person under a train at the moment, I'm afraid.
0:47:04 > 0:47:07- What, here?- Yes, here.
0:47:09 > 0:47:11There's an element of excitement,
0:47:11 > 0:47:14not knowing what you're going to come across.
0:47:14 > 0:47:16It could be someone alive and trapped,
0:47:16 > 0:47:18so it's like, can you get them out?
0:47:18 > 0:47:23When I did my first one, I got a massive adrenaline rush,
0:47:23 > 0:47:26but it wasn't an adrenaline rush of excitement.
0:47:26 > 0:47:30There's a massive difference. It was an adrenaline rush of fear,
0:47:30 > 0:47:33of not knowing what I'm going to come up against.
0:47:33 > 0:47:37When I go to them now, it's just an adrenaline rush.
0:47:37 > 0:47:40I don't have fear of going down there.
0:47:40 > 0:47:44The Victoria Line's down at the moment. OK, where do you want to go?
0:47:46 > 0:47:51The police, fire brigade and paramedics are already on the scene.
0:47:51 > 0:47:55The Emergency Response Unit arrive to find the body of a man
0:47:55 > 0:47:57is under the train.
0:47:57 > 0:48:01The plan is now to switch a current back on, as this guy's deceased,
0:48:01 > 0:48:05move the train away, turn the current back off.
0:48:05 > 0:48:08Emergency Response Unit staff will get down there, clear the body
0:48:08 > 0:48:10and get the trains running again.
0:48:10 > 0:48:15- Have we got a train driver on site? - En route, apparently. I'm not sure if we've got one on-site.
0:48:15 > 0:48:16But there is a problem.
0:48:16 > 0:48:19As the current has been turned off here,
0:48:19 > 0:48:22they're stuck on trains further back in the tunnel.
0:48:22 > 0:48:25So, they need to get those passengers off those trains,
0:48:25 > 0:48:27back on to the platform.
0:48:27 > 0:48:29So we have to wait until that's completed
0:48:29 > 0:48:32until they can recharge current here,
0:48:32 > 0:48:36and then move the train away so we can access the deceased.
0:48:36 > 0:48:39One stop down the line at the next station,
0:48:39 > 0:48:43the last of the 1,200 passengers are being led out of the tunnel
0:48:43 > 0:48:45through a train in a platform.
0:48:47 > 0:48:51- Is there another place? - Where do you want to go?
0:48:51 > 0:48:54- I need the Northern one up to High Barnet.- High Barnet.
0:48:54 > 0:48:58Your best bet is to walk along to King's Cross and get it from there.
0:48:58 > 0:49:02- Why are the trains closed?- There's a person under a train, I'm afraid.
0:49:02 > 0:49:06- What's happening?- There's been a person under a train, love.
0:49:06 > 0:49:09I think they've accepted it.
0:49:09 > 0:49:14Most people who travel to London have seen it before, unfortunately!
0:49:16 > 0:49:21There should be a coroner, which would hopefully just take the body.
0:49:22 > 0:49:24Stand back. The train is moving.
0:49:47 > 0:49:50The guy who's deceased has gone right there,
0:49:50 > 0:49:53it's actually called a Suicide Pit.
0:49:53 > 0:49:57So it's in a pit about that deep. Once they confirm the current's off,
0:49:57 > 0:50:01I'm going to put this self-testing CRID, and it will test the current.
0:50:03 > 0:50:07VOICES SPEAK AT ONCE
0:50:23 > 0:50:27What we'll do, we'll pick him up, so we could probably do with
0:50:27 > 0:50:30another couple of people just to hold the body bag open.
0:50:33 > 0:50:36'I found that it was one thing to actually see the body
0:50:36 > 0:50:38'or the massive injuries,'
0:50:38 > 0:50:45but another massive step to actually get hands-on, if you like.
0:50:45 > 0:50:50For now, just get him on there and jiggle it into the bag.
0:50:50 > 0:50:54If you can't do it, then basically you're no good.
0:50:54 > 0:50:57You're no good to the guys you're working with.
0:50:57 > 0:51:02'It is a determination to get past the mental side of it
0:51:02 > 0:51:03'and do what you need to do.'
0:51:03 > 0:51:06I can't get down there.
0:51:08 > 0:51:12If it...if it helps, yeah.
0:51:12 > 0:51:16'I try not to bring my work home.'
0:51:16 > 0:51:20We speak to each other, if anything, but it's not the sort of thing
0:51:20 > 0:51:23you really want to speak to over the dinner table.
0:51:23 > 0:51:25You know, "I was picking up a body today."
0:51:28 > 0:51:31Yeah. That's it.
0:51:31 > 0:51:35A little while ago, a family friend actually did it.
0:51:38 > 0:51:41So, that kind of brought it home as well,
0:51:41 > 0:51:44that it's not just members of the public.
0:51:44 > 0:51:45Up and over, now, yeah?
0:51:49 > 0:51:51Well done, lads.
0:51:51 > 0:51:55'Makes it all the more real for me, cos I know exactly what'
0:51:55 > 0:52:00that scene would have been like, so even more horrific. It's very sad.
0:52:05 > 0:52:09The last person to see the man alive was the train driver, Tony Barrett.
0:52:12 > 0:52:17The man was captured on CCTV, waiting on the platform.
0:52:17 > 0:52:19The first thing you expect to see
0:52:19 > 0:52:23is the platform on your right hand side there,
0:52:23 > 0:52:27but before I even focused on that,
0:52:27 > 0:52:31this man was jumping right across.
0:52:34 > 0:52:36He just floated over and down.
0:52:42 > 0:52:45Despite the man going under the train,
0:52:45 > 0:52:50most passengers on the platform were oblivious to what happened.
0:52:50 > 0:52:54There was de-training, taking people off the train
0:52:54 > 0:52:56and just closing the doors.
0:52:56 > 0:53:00I did that just to do something routine and just to help.
0:53:00 > 0:53:02I didn't really know what to do at the time,
0:53:02 > 0:53:05but I didn't want people to get back on the train.
0:53:06 > 0:53:10Although I did try to stop the train as quickly as possible,
0:53:10 > 0:53:13I mean, there was nothing I could do.
0:53:13 > 0:53:16Once you're in the cab, you realise it is a possibility.
0:53:16 > 0:53:20One day, during your normal working life,
0:53:20 > 0:53:24someone's going to either be pushed or jump in front of your train.
0:53:24 > 0:53:27You know, it's a hazard, and you can't escape that.
0:53:27 > 0:53:31But people have been around, on the job 25, 30 years,
0:53:31 > 0:53:33they've not had one.
0:53:33 > 0:53:37But other people, shorter time, they've had two or three.
0:53:41 > 0:53:43While the Emergency Response Unit clean the track,
0:53:43 > 0:53:47the police attempt to identify the man.
0:53:50 > 0:53:56I think granules, scoop and then we'll go for bio.
0:54:00 > 0:54:03The team use an absorbent powder which makes it easier
0:54:03 > 0:54:05to clean the track.
0:54:05 > 0:54:09We're just trying to get these last bits up.
0:54:09 > 0:54:12Time's getting on, you're coming into the rush hour.
0:54:12 > 0:54:15It's just getting this cleared up, so we get the passengers home.
0:54:23 > 0:54:27The body is taken away to be examined by the coroner.
0:54:27 > 0:54:31So, I'll take protection up then, and we're clear.
0:54:34 > 0:54:35It's not a nice job.
0:54:35 > 0:54:39You ready to take the SCD up?
0:54:39 > 0:54:42Guys, thank you very much for your help, fellas.
0:54:42 > 0:54:44We'll see you again, yeah? Take it easy.
0:54:44 > 0:54:46It's going to be running in 10 minutes' time,
0:54:46 > 0:54:49with my latest information.
0:54:49 > 0:54:52- Where are you going to? - Waterloo.- Warren Street.
0:54:52 > 0:54:55Warren Street, the Northern Line from there, yeah.
0:55:00 > 0:55:03Nearly two hours after the incident,
0:55:03 > 0:55:07the Emergency Response Unit head back to base.
0:55:07 > 0:55:11You never get used to "one unders" We've done so many over the years.
0:55:11 > 0:55:13I mean, you've just lost count of them.
0:55:13 > 0:55:15You never get used to them.
0:55:15 > 0:55:18We can't dwell on it cos we know we're going to get loads more.
0:55:20 > 0:55:21They will come.
0:55:21 > 0:55:25There will be another 40 people this year, 50, that'll do this.
0:55:25 > 0:55:28Thank you for your patience, ladies and gentlemen. Thank you.
0:55:33 > 0:55:36The only ones I think I've ever thought about
0:55:36 > 0:55:40was when we did the bombings. The terrorist attacks.
0:55:40 > 0:55:44That was probably because it was in the news,
0:55:44 > 0:55:49so you had no choice but to put a face to the victims
0:55:49 > 0:55:52that you were surrounded by whilst you were at work.
0:55:54 > 0:55:57Because the incidents that we go to at the moment,
0:55:57 > 0:56:00on the Underground, they're not really publicised.
0:56:00 > 0:56:05You very rarely see them in the national press and on the news.
0:56:05 > 0:56:08So, it's quite easy to detach yourself.
0:56:12 > 0:56:14You're never going to forget,
0:56:14 > 0:56:18particularly as you go through the same station every day.
0:56:21 > 0:56:26It has left that bit on my life, which...probably won't ever forget
0:56:26 > 0:56:32although I'm not sort of over-morbid about it.
0:56:32 > 0:56:34It's an occupational hazard.
0:56:43 > 0:56:45Good morning, it's me again.
0:56:45 > 0:56:48There's only one working lift at Regent's Park,
0:56:48 > 0:56:52so you may have a little while in waiting.
0:56:52 > 0:56:54You could stay on this train with me,
0:56:54 > 0:56:59and we can go to Baker Street and then you could go overground.
0:56:59 > 0:57:03Take a walk back down towards Regent's Park, it's not that far.
0:57:03 > 0:57:07And if you have time, you may stop for a cup of tea. And a biscuit.
0:57:07 > 0:57:10I don't mind what type of customer gets on my train,
0:57:10 > 0:57:17as long as they respect me, polite to me, we'll get along famously.
0:57:18 > 0:57:23There you go. Come and get it. There you are.
0:57:23 > 0:57:26Hell-o, come and see me.
0:57:26 > 0:57:29- Hello.- Can I put £5 on there, please.
0:57:29 > 0:57:30Thank you.
0:57:30 > 0:57:32He was nice!
0:57:32 > 0:57:36I don't look for fellas. Been there, done that. Got divorced.
0:57:36 > 0:57:41I'm just happy with me cats and me charity work, that keeps me busy!
0:57:44 > 0:57:48I don't think the Underground's a grim place. I think it's lovely.
0:57:48 > 0:57:52You either love it or you hate it. It's like Marmite, isn't it?
0:57:52 > 0:57:56I can't stand Marmite, but I love the Underground, so...
0:57:59 > 0:58:02Subtitles by Red Bee Media Ltd