0:00:27 > 0:00:30SHE COUGHS
0:00:36 > 0:00:40BUZZING
0:00:40 > 0:00:43SHE CONTINUES COUGHING
0:00:44 > 0:00:48BUZZING
0:00:50 > 0:00:52Oh, there's a bee.
0:00:52 > 0:00:53Oh.
0:00:53 > 0:00:55Wake up! Get it.
0:00:55 > 0:00:56Kill it!
0:01:04 > 0:01:07BEE BUZZES
0:01:07 > 0:01:08Mate?
0:01:08 > 0:01:11Mate?!
0:01:11 > 0:01:12Don't!
0:01:12 > 0:01:14Ooh!
0:01:17 > 0:01:19Ow!
0:01:19 > 0:01:21Oh!
0:01:25 > 0:01:27RINGTONE SOUNDS
0:01:30 > 0:01:33You look delectable!
0:01:35 > 0:01:38But you look even better without your clothes on.
0:01:39 > 0:01:41I'm hitting the shower.
0:01:41 > 0:01:43Mmmm, you smell pretty good.
0:01:43 > 0:01:44SHE LAUGHS
0:01:46 > 0:01:48- Message?- Julia.
0:01:48 > 0:01:52Reminding me that African Queen woman's back today.
0:01:52 > 0:01:55- Who?- Tombo, Tembe? Don't know.
0:01:55 > 0:01:58- Oh, yeah. What, the receptionist? - Mmm.
0:01:59 > 0:02:02The way they talk about her, it's like she's...Precious Ramotswe.
0:02:04 > 0:02:05Who?
0:02:05 > 0:02:07Am I doing the dirty with an ignoramus?
0:02:07 > 0:02:09You might be.
0:02:10 > 0:02:12No.
0:02:12 > 0:02:16Precious Mrs Tembe might think she can just walk back in
0:02:16 > 0:02:18but I'm not going to give up without a fight.
0:02:19 > 0:02:20Tiger!
0:02:21 > 0:02:23Ooow!
0:02:23 > 0:02:27CLASSICAL MUSIC PLAYS
0:02:27 > 0:02:30RADIO: 'Following recent concerns about their decline in numbers,
0:02:30 > 0:02:32'in tonight's programme we'll ask, "Bees...'
0:02:32 > 0:02:34HE WHIMPERS
0:02:34 > 0:02:36'"..should we be concerned with their decline?"'
0:02:38 > 0:02:41I'm too ill to come in to the surgery.
0:02:43 > 0:02:44SHE SIGHS
0:02:44 > 0:02:48I haven't been to the doctors' in years, I hate it. I never come.
0:02:48 > 0:02:51'I'm an economic godsend'
0:02:51 > 0:02:53but today, I need a doctor.
0:02:53 > 0:02:54What time can I expect one?
0:02:54 > 0:02:57'The doctor schedules home visits'
0:02:57 > 0:03:00according to urgency and distance so...
0:03:00 > 0:03:03Schedule? "Shed" not "Sked!"
0:03:03 > 0:03:05..so don't expect him soon.
0:03:07 > 0:03:09'Are you still there?'
0:03:09 > 0:03:10Good morning!
0:03:10 > 0:03:13You're on his list. This is a staff only area.
0:03:14 > 0:03:16Do you not know who I am?
0:03:16 > 0:03:18They are expecting me.
0:03:18 > 0:03:21I am...
0:03:21 > 0:03:22- Mrs Tembe!- Dr Carter!
0:03:22 > 0:03:24You are here! Back amongst us.
0:03:24 > 0:03:28This is Lauren, she's stepped up, filled in, filled up.
0:03:28 > 0:03:31- You have been sorely missed.- Oh!
0:03:31 > 0:03:34I do not want to delay you.
0:03:34 > 0:03:37Five minutes. Julia sends apologies, she'll be along later,
0:03:37 > 0:03:40and Karen specifically asked me to say,
0:03:40 > 0:03:44- "Hiya" and "Welcome back". - It's lovely to see you.
0:03:44 > 0:03:46SHE SPEAKS SETSWANA
0:03:46 > 0:03:48Oh, I forget myself!
0:03:48 > 0:03:49SHE LAUGHS
0:03:49 > 0:03:51I am no longer in Botswana.
0:03:51 > 0:03:52I am back.
0:03:52 > 0:03:54Like Arnold Schwarzenegger.
0:03:54 > 0:03:57- Where you belong. - Mrs Tembe. Let's put the kettle on.
0:03:57 > 0:04:00Make you a really nice cup of...
0:04:00 > 0:04:02What on earth?!
0:04:02 > 0:04:07Well, obviously, we've missed your organisational beverage input.
0:04:07 > 0:04:10This milk is non-organic.
0:04:12 > 0:04:14This milk is off!
0:04:14 > 0:04:16There's some whitener in the...
0:04:16 > 0:04:17Whitener?!
0:04:20 > 0:04:23You haven't seen a doctor for six years.
0:04:23 > 0:04:26Somewhere in there it'll tell you why.
0:04:26 > 0:04:28I've no time for useless doctors.
0:04:28 > 0:04:30And yet, here I am.
0:04:30 > 0:04:32How long have you been feeling unwell?
0:04:32 > 0:04:33Oh!
0:04:33 > 0:04:35Fortnight, three weeks.
0:04:36 > 0:04:39- I've been self-medicating.- Mm-hm. - Honey.
0:04:39 > 0:04:42Is that working for you?
0:04:43 > 0:04:46I'm pre-menstrual so probably best to avoid sarcasm.
0:04:47 > 0:04:50- Tea?- No thanks. Maybe later.
0:04:50 > 0:04:51You've no history of bronchitis
0:04:51 > 0:04:56but you're finding it difficult to breathe? Is it painful?
0:04:56 > 0:04:59I feel light-headed, feeble.
0:04:59 > 0:05:01I hate feeble people, they're pathetic!
0:05:01 > 0:05:03Nobody likes to feel ill.
0:05:03 > 0:05:06Nobody likes to get MRSA from a hospital either.
0:05:06 > 0:05:08Didn't stop it killing my husband!
0:05:14 > 0:05:17Mineral water. Just until I have restocked.
0:05:17 > 0:05:20Mrs Tembe thinks we let the drinks trolley slip.
0:05:20 > 0:05:22Mrs Tembe overreacted
0:05:22 > 0:05:26and now she would like to start over.
0:05:26 > 0:05:27Me too.
0:05:27 > 0:05:29I'm Lauren.
0:05:29 > 0:05:33I'll leave you to it. Mr Cantelow.
0:05:35 > 0:05:36Ah!
0:05:40 > 0:05:42This has all changed.
0:05:42 > 0:05:44New appointment software.
0:05:46 > 0:05:48Oh, don't worry.
0:05:48 > 0:05:50You'll get used to it. It took Karen a couple of weeks.
0:05:50 > 0:05:52Here, look. Just keep your eye...
0:05:52 > 0:05:54on the cursor.
0:05:54 > 0:05:56There we go. Easy peasy.
0:05:59 > 0:06:01You have a chest infection.
0:06:01 > 0:06:03I'm prescribing antibiotics.
0:06:03 > 0:06:04Really?
0:06:04 > 0:06:09You've got some that haven't been compromised by over-prescribing?
0:06:09 > 0:06:12You've had it for many weeks. Your system needs more than honey.
0:06:12 > 0:06:14I want you to see my bees.
0:06:14 > 0:06:16I'm not really a bee person.
0:06:16 > 0:06:18Oh, they're not going to hurt you!
0:06:18 > 0:06:21Open your mind, Dr Carter.
0:06:21 > 0:06:23I'll take your antibiotics
0:06:23 > 0:06:25only if you look at my bees.
0:06:25 > 0:06:27Bees make me quite anxious.
0:06:27 > 0:06:29Oh, don't be such a Mary!
0:06:29 > 0:06:31Medics should be interested in honey.
0:06:31 > 0:06:35I had a nasty sting as a child. It ruined a week in Mevagissey.
0:06:35 > 0:06:37Staphylococcus Aureus -
0:06:37 > 0:06:41one of the most common wound-infecting bacteria.
0:06:42 > 0:06:45UMF manuka honey
0:06:45 > 0:06:49has been used to tackle even that most antibiotic-resistant strain.
0:06:50 > 0:06:51And it worked.
0:06:52 > 0:06:54You look at my apiary...
0:06:54 > 0:06:57and I'll take your antibiotics.
0:06:59 > 0:07:00Deal?
0:07:03 > 0:07:05HE SIGHS
0:07:07 > 0:07:12Can you show me the process to cancel an appointment?
0:07:12 > 0:07:14I already did.
0:07:16 > 0:07:18It...it will sink in.
0:07:23 > 0:07:25There we go.
0:07:33 > 0:07:35What have you done to the PCs?
0:07:35 > 0:07:38They were fine until you came back. My screen's just frozen.
0:07:38 > 0:07:40No, I...
0:07:40 > 0:07:44He's just joking. We had gremlins while you were away, too.
0:07:44 > 0:07:47Mrs Tembe is on a very steep learning curve
0:07:47 > 0:07:49and she's doing fabulously.
0:07:49 > 0:07:52I'm sure she is. Good to have you back. So, low-tech it is.
0:07:52 > 0:07:54Who's my next patient?
0:07:54 > 0:07:57That'll be me, Dr Granger. 10am.
0:07:57 > 0:08:00- Julia's not about, is she? - Sadly not.
0:08:00 > 0:08:02But I think you are mistaken, Mr Biglow.
0:08:02 > 0:08:04Don't think so.
0:08:04 > 0:08:08Well, according to the computer, Dr Granger's next patient is...
0:08:08 > 0:08:10Miss Knox.
0:08:11 > 0:08:13- Computer says, "No."- Hmm?
0:08:13 > 0:08:17I made my appointment for ten with Dr Granger.
0:08:17 > 0:08:20Mrs Tembe, have you moved any appointments about?
0:08:20 > 0:08:22No, I do not think so.
0:08:23 > 0:08:27Someone must've moved your appointment.
0:08:27 > 0:08:30Well, someone can move me back.
0:08:30 > 0:08:31Let me see what I can do. Do you mind?
0:08:38 > 0:08:40Right.
0:08:40 > 0:08:41How about 10.15?
0:08:41 > 0:08:43Fair enough.
0:08:43 > 0:08:45- With Dr Cassidy?- No.
0:08:45 > 0:08:48Not Dr Cassidy. I can't see Dr Cassidy.
0:08:48 > 0:08:50I booked to see Dr Granger.
0:08:50 > 0:08:54You lot messed it up. You lot have got to get it sorted.
0:08:54 > 0:08:56Seeing Dr Cassidy is not getting it sorted?
0:08:56 > 0:08:58Look, Mrs Tembe,
0:08:58 > 0:09:02I don't mean to be discourteous. You've just got back and everything,
0:09:02 > 0:09:06but I can't see a lady doctor.
0:09:06 > 0:09:09How about noon with Dr Granger?
0:09:09 > 0:09:11Noon?
0:09:12 > 0:09:14All right.
0:09:14 > 0:09:16Would you like to put that on the system, Mrs Tembe?
0:09:16 > 0:09:18Get back on the bike?
0:09:23 > 0:09:25My honey's...
0:09:25 > 0:09:30been used to help with insomnia, psoriasis.
0:09:30 > 0:09:33More and more people are taking cinnamon and honey
0:09:33 > 0:09:35to boost their immune systems, pre-op.
0:09:35 > 0:09:39You see, bees are a medical resource, and you...
0:09:39 > 0:09:41you can't even make it down to the hives?
0:09:41 > 0:09:44Well, I'm a bit more phobic than I thought.
0:09:44 > 0:09:45Doctors need to be convinced.
0:09:45 > 0:09:47Doctors have to oppose
0:09:47 > 0:09:50the routine dosing of dairy cows with antibiotics.
0:09:50 > 0:09:53You know, stop prescribing antibiotics unnecessarily.
0:09:53 > 0:09:56There's health and safety issues with anaphylactic reactions.
0:09:56 > 0:09:58Oh, grow up!
0:09:58 > 0:10:00It'd take more than a thousand stings to kill you!
0:10:00 > 0:10:03Well, you're not allergic!
0:10:03 > 0:10:05You present no threat.
0:10:05 > 0:10:08Bees do not attack for no reason.
0:10:08 > 0:10:10- I'd better be going. - You're wimping out?
0:10:10 > 0:10:11Huh!
0:10:12 > 0:10:14We had a deal.
0:10:14 > 0:10:17Now you're being childish! There's one under my hat!
0:10:17 > 0:10:21- There's one under the hat! Get it off, get it off!- Childish?
0:10:21 > 0:10:25You got stung in Mevagissey.
0:10:25 > 0:10:28I watched while antibiotics failed to keep my husband alive
0:10:28 > 0:10:30after your lot gave him MRSA.
0:10:30 > 0:10:32You need to take the antibiotics.
0:10:32 > 0:10:35- Why?- I wouldn't prescribe them if they weren't necessary.
0:10:35 > 0:10:37Oh, just go!
0:10:39 > 0:10:43So, I was just thinking what I fancied for lunch.
0:10:43 > 0:10:45Yeah?
0:10:45 > 0:10:47Something low in calories,
0:10:47 > 0:10:48easy to digest.
0:10:48 > 0:10:50Quickie?
0:10:50 > 0:10:52I'll see you at the Icon later, then.
0:10:54 > 0:10:56Totally.
0:10:56 > 0:11:00I am scandalised!
0:11:01 > 0:11:04And I'm Lauren. Pleased to meet you.
0:11:04 > 0:11:07What on earth do you think you are doing?
0:11:07 > 0:11:08What do you think?
0:11:08 > 0:11:10- LAUREN LAUGHS - You see?
0:11:10 > 0:11:11You can't even say, can you?
0:11:11 > 0:11:14Cos you're too dried up and jealous.
0:11:14 > 0:11:15What?
0:11:15 > 0:11:19What are you even doing here, anyway?
0:11:19 > 0:11:21How dare you!
0:11:21 > 0:11:23Oh, I'm sorry.
0:11:23 > 0:11:25I didn't mean to upset you. What did I say?
0:11:25 > 0:11:28What's going on?
0:11:28 > 0:11:30I think I upset her.
0:11:33 > 0:11:37I am sorry, Dr Carter, but you did not see what I just saw!
0:11:37 > 0:11:39What?
0:11:39 > 0:11:41I'd rather not say. But let me tell you -
0:11:41 > 0:11:44that woman has more sides than the one she turns to you.
0:11:44 > 0:11:46I'm sure she has,
0:11:46 > 0:11:49but Lauren has been very helpful.
0:11:49 > 0:11:51She stepped in at very short notice.
0:11:51 > 0:11:55- I had to get away, you know that I did.- I know!
0:11:55 > 0:11:56We're thrilled to have you back.
0:11:56 > 0:12:00Let's not turn a molehill into a mountain on your very first day.
0:12:00 > 0:12:01I am sorry.
0:12:01 > 0:12:03I don't want you to be sorry but...
0:12:03 > 0:12:05would you turn the other cheek?
0:12:05 > 0:12:07Just a little bit?
0:12:07 > 0:12:08For me?
0:12:08 > 0:12:11Perhaps I...
0:12:14 > 0:12:16..of course.
0:12:16 > 0:12:17Good.
0:12:17 > 0:12:20Gratifying when my guidance isn't ignored.
0:12:20 > 0:12:21Redbush?
0:12:26 > 0:12:29SHE WHEEZES
0:12:38 > 0:12:42SHE STRUGGLES WITH BREATHING
0:12:48 > 0:12:50Ah, Mr Biglow. My 12 o'clock.
0:12:50 > 0:12:51Not!
0:12:51 > 0:12:54But my next appointment is with...
0:12:54 > 0:12:55It was changed.
0:12:55 > 0:12:57Mrs Tembe put it on the system.
0:12:57 > 0:12:58I did.
0:12:58 > 0:13:02Oh, I'm terribly sorry, it looks like a data input error.
0:13:02 > 0:13:04Is that techno-speak for another cockup?
0:13:04 > 0:13:06Well, you do have an appointment.
0:13:06 > 0:13:09Is this the face of somebody who thinks that's adequate?
0:13:09 > 0:13:13Do you want to see Dr Granger because it's a personal problem
0:13:13 > 0:13:16or because you're a misogynist?
0:13:16 > 0:13:18I've read the Female Eunuch.
0:13:18 > 0:13:22I'm all for Germaine Greer still not wearing a bra on Newsnight Review.
0:13:22 > 0:13:24I'm sure she appreciates your support.
0:13:24 > 0:13:27But as there are no male doctors here.
0:13:27 > 0:13:28It's me or nothing.
0:13:28 > 0:13:30Nothing, then.
0:13:30 > 0:13:32You clearly have a problem.
0:13:32 > 0:13:33Which you can't help me with.
0:13:33 > 0:13:35- I can.- You can't!
0:13:35 > 0:13:38I don't get it. Mrs Tembe put me on the computer.
0:13:38 > 0:13:40Do you think you might have got it wrong again?
0:13:40 > 0:13:42I did what you showed me.
0:13:42 > 0:13:45Oh, well. No point crying over spilt milk is there?
0:13:45 > 0:13:47Let's see if we can find...
0:13:47 > 0:13:50- another appointment for you. - Another! It's me day off!
0:13:50 > 0:13:53You can register a complaint with the practice manager.
0:13:53 > 0:13:55She's not here, is she?
0:13:55 > 0:13:57Her car's not outside!
0:13:57 > 0:14:01No, but I can telephone Ms Parsons and tell her that...
0:14:01 > 0:14:04No, you're all right. Shabby though.
0:14:04 > 0:14:07Wouldn't have happened if Julia was here.
0:14:07 > 0:14:10Right, there's Dr Carter,
0:14:10 > 0:14:12he's a man, at four o'clock.
0:14:12 > 0:14:14I'll put it into the system myself
0:14:14 > 0:14:16and show my colleague, once again, how to do it.
0:14:16 > 0:14:19Right, I'll write you an appointment card.
0:14:19 > 0:14:22While you are here, can we talk cones?
0:14:22 > 0:14:24I've noticed that whenever Julia's at the campus,
0:14:24 > 0:14:27she seems to have a parking space coned off.
0:14:27 > 0:14:30I'll stop you there, Dr Carmichael.
0:14:30 > 0:14:32Cones? Really?
0:14:33 > 0:14:37I'm off duty. That's like a patient asking you to pop a pimple
0:14:37 > 0:14:38if you met 'em at the pictures.
0:14:38 > 0:14:41Just when you sat down with your hotdog.
0:14:42 > 0:14:44PHONE RINGS
0:14:45 > 0:14:48The Mill Health Centre. How may I help you?
0:14:48 > 0:14:49Serena Stewart.
0:14:50 > 0:14:53Can you tell that Dr Carter that he's won.
0:14:53 > 0:14:57'Tell him I know I need to take the medication.'
0:14:57 > 0:14:58It'll make his day.
0:14:58 > 0:15:00I need another prescription.
0:15:00 > 0:15:03A repeat prescription?
0:15:03 > 0:15:05'A replacement,'
0:15:05 > 0:15:07amoxicillin.
0:15:08 > 0:15:09I tore the first one up.
0:15:11 > 0:15:13I feel worse.
0:15:13 > 0:15:14It'll make his day.
0:15:14 > 0:15:18Dr Carter will only be pleased that you are accepting help.
0:15:18 > 0:15:21I'll get a black cab if I know what time it'll be there.
0:15:21 > 0:15:25'Your prescription will be ready at the start of afternoon surgery.'
0:15:25 > 0:15:28I'll telephone you if there are any problems.
0:15:28 > 0:15:31'Are you're sure? It's just I can't face him.'
0:15:31 > 0:15:32Leave it with me.
0:15:34 > 0:15:36Well, of course the woman has issues,
0:15:36 > 0:15:40but there's such a thing as cutting off one's nose to spite one's face.
0:15:40 > 0:15:42She appreciates she behaved badly.
0:15:42 > 0:15:45As much as she will appreciate your forbearance.
0:15:45 > 0:15:48Hmm. Well, seeing as it's you.
0:15:49 > 0:15:52Where do you stand on bees, Mrs Tembe?
0:15:52 > 0:15:55Never in bare feet, Dr Carter.
0:15:55 > 0:15:57Cone note.
0:15:57 > 0:16:00Dissent amongst doctors, vis-a-vis cordoned off slots.
0:16:00 > 0:16:03Clear cone envy, directed at Julia.
0:16:05 > 0:16:09Possible solution? Colour coded, multi-coning.
0:16:09 > 0:16:12Hey! What do you think you're doing?
0:16:12 > 0:16:15- Excuse me?- Somebody in a wheelchair might've needed a number two.
0:16:15 > 0:16:18- Let's go. - You go. I'll see you later.
0:16:18 > 0:16:20Go on.
0:16:24 > 0:16:27What? Jealous?
0:16:36 > 0:16:38- Lunching here? - Yep, need some protein!
0:16:38 > 0:16:40And slow release carbs.
0:16:40 > 0:16:42Otherwise known as a...sandwich!
0:16:42 > 0:16:43Yep!
0:17:01 > 0:17:04Finishing school wasn't wasted on you, was it?
0:17:04 > 0:17:07You know what? There's nothing about this place I'm not enjoying.
0:17:07 > 0:17:09Seriously. Watch this space.
0:17:09 > 0:17:11I'm going nowhere.
0:17:18 > 0:17:22- I'm being seen. You go ahead. - I'm only collecting a prescription.
0:17:22 > 0:17:24Serena Stewart.
0:17:24 > 0:17:25Prescription?
0:17:25 > 0:17:28Just give me a minute. We're having a little bit of trouble today.
0:17:28 > 0:17:30It's not usually like this.
0:17:30 > 0:17:32Third time lucky. Let's hope, eh?
0:17:32 > 0:17:35- I've got a taxi waiting.- Right.
0:17:39 > 0:17:41Well, there's nothing for Stewart, here.
0:17:41 > 0:17:45Repeat prescriptions do take 24 hours.
0:17:45 > 0:17:47But I called earlier!
0:17:47 > 0:17:49You didn't speak to me, did you?
0:17:49 > 0:17:52No! It was... a lady with an African accent.
0:17:52 > 0:17:53Mrs Tembe.
0:17:53 > 0:17:56Sorry. There's nothing here.
0:17:56 > 0:17:59Is this a joke?
0:17:59 > 0:18:01She said she'd call me if there was a problem.
0:18:01 > 0:18:03She's just having a little rest.
0:18:03 > 0:18:06Well, get her! And get the practice manager, too.
0:18:08 > 0:18:10Maybe those people were right.
0:18:10 > 0:18:12I shouldn't be here.
0:18:12 > 0:18:15They were repulsive racists and halfwits.
0:18:15 > 0:18:17I shouldn't have come back.
0:18:17 > 0:18:20Nonsense. What would we do without you?
0:18:20 > 0:18:22I'm sorry to interrupt.
0:18:22 > 0:18:24There's a lady who wants to make a complaint...
0:18:24 > 0:18:26about Mrs Tembe.
0:18:31 > 0:18:33She's pretty furious.
0:18:33 > 0:18:34Are you Mrs Stewart?
0:18:34 > 0:18:37There is no prescription.
0:18:37 > 0:18:39There is. I signed the replacement.
0:18:39 > 0:18:42- We made a joke about bees.- Really?
0:18:42 > 0:18:45So, I'm funny, am I? Laughing are you?
0:18:45 > 0:18:48Hey, now, come on.
0:18:48 > 0:18:51- Nobody's laughing at anybody. - You sure?
0:18:51 > 0:18:53I put a note on the prescription.
0:18:53 > 0:18:55And it's disappeared.
0:18:55 > 0:18:58Of course. Well, this is the NHS and you're all incompetent.
0:18:58 > 0:19:02I am so sorry!
0:19:02 > 0:19:03- Can I help?- Who are you?
0:19:03 > 0:19:06The practice manager. Is everything all right?
0:19:06 > 0:19:08Really? You must be so proud.
0:19:08 > 0:19:09What's your kill rate?
0:19:09 > 0:19:11Right. I've got this, Julia.
0:19:11 > 0:19:14Let's talk about Richard.
0:19:14 > 0:19:16Can you tell the cab to come back later
0:19:16 > 0:19:18and I'll see Mr Biglow next.
0:19:20 > 0:19:23Today was supposed to be a lovely day.
0:19:28 > 0:19:30You should sit down.
0:19:30 > 0:19:33I want to get out of here. I hate these places. I hate all of you!
0:19:33 > 0:19:34I know.
0:19:34 > 0:19:36I've read Richard's notes.
0:19:38 > 0:19:42They put on rubber gloves and they think they're clean.
0:19:43 > 0:19:46He wasn't even 50.
0:19:46 > 0:19:49He should still be alive. The hospital failed Richard.
0:19:49 > 0:19:52- I told them about the gloves. - They should have listened.
0:19:52 > 0:19:55You agree with me?
0:19:55 > 0:19:59I am sorry that the health service I believe in
0:19:59 > 0:20:03is responsible for your tragedy and your loss.
0:20:03 > 0:20:06I want to apologise.
0:20:08 > 0:20:10(Thank you.)
0:20:12 > 0:20:15But please, Serena. Let me help you.
0:20:21 > 0:20:23It was Richard who wanted to keep the bees.
0:20:26 > 0:20:27Thank you.
0:20:31 > 0:20:34Lauren?
0:20:34 > 0:20:36Agency stuff to sign.
0:20:49 > 0:20:52Lauren has tried to teach me, but...
0:20:52 > 0:20:55Huh! Lauren! She comes across all sweet and wonderful.
0:20:55 > 0:20:58Nothing's her fault, and you get the blame for it all.
0:20:58 > 0:21:00I am usually good with technology.
0:21:00 > 0:21:02'Look, click on Barry's appointment.'
0:21:06 > 0:21:07I am clicking.
0:21:07 > 0:21:09'And highlight it.'
0:21:10 > 0:21:13I am highlighting.
0:21:17 > 0:21:19Watch her.
0:21:21 > 0:21:23Well...
0:21:23 > 0:21:26And then, left click the mouse, scroll down.
0:21:26 > 0:21:29'There should be a button that says,
0:21:29 > 0:21:31' "Show All Amends." '
0:21:33 > 0:21:35'Mrs Tembe?
0:21:38 > 0:21:40'Mrs Tembe, are you still there?'
0:21:40 > 0:21:42She has done this to me!
0:21:44 > 0:21:46Thank you, Imogen Hollins.
0:21:48 > 0:21:51I am indebted to you.
0:21:51 > 0:21:53Hmmm.
0:21:53 > 0:21:56You've been fiddling with this, haven't you?
0:21:56 > 0:21:59I've always been a squeezer. I can't help it.
0:21:59 > 0:22:01So, it's a bee sting.
0:22:01 > 0:22:04There's a bit of sting still left in it though.
0:22:04 > 0:22:07Right, you're going to have to hold this.
0:22:08 > 0:22:10Is it going to hurt?
0:22:10 > 0:22:12Oh, I expect so.
0:22:12 > 0:22:15Yes, that's right. Move it over. That's it.
0:22:15 > 0:22:17Now it's nice and exposed.
0:22:17 > 0:22:19If you can just...there we go.
0:22:19 > 0:22:22BARRY YELLS
0:22:22 > 0:22:24Gotcha!
0:22:24 > 0:22:27No bees, no honey, though. That's what the Spanish say.
0:22:27 > 0:22:30No bees, no sting on the end of your how's yer father.
0:22:30 > 0:22:32Nasty brutes. I've got some cream.
0:22:32 > 0:22:35So, em...
0:22:35 > 0:22:37how exactly did you...
0:22:37 > 0:22:40It weren't no naked midnight stroll round no apiary.
0:22:40 > 0:22:43Yes. I was near hives today.
0:22:43 > 0:22:45Got off lightly.
0:22:45 > 0:22:47Barry!
0:22:47 > 0:22:50I'm sorry you've been shoved from pillar to post,
0:22:50 > 0:22:54- it's all been a bit of a cockup today, I'm afraid.- I'm on a day off.
0:22:54 > 0:22:56Everything OK now?
0:22:58 > 0:23:00Ms Parsons.
0:23:00 > 0:23:02Please.
0:23:02 > 0:23:05What happens in the consulting room...
0:23:06 > 0:23:09..stays in the consulting room.
0:23:09 > 0:23:11Ah.
0:23:11 > 0:23:14- Even if it takes all day to get in there.- Right.
0:23:18 > 0:23:22You just change your mind and I'm supposed to be fine with that?
0:23:22 > 0:23:24What can I tell you? I've made plans.
0:23:24 > 0:23:25We made plans.
0:23:26 > 0:23:30- You self-centred, self-serving... - Oh, and I thought you loved me?
0:23:30 > 0:23:34- Bitch!- And that's another reason why I'm not seeing you later.
0:23:34 > 0:23:37You're just meat, Lauren. And you're rank!
0:23:38 > 0:23:42Yeah, who you tryin' to kid?
0:23:45 > 0:23:47I've been trying to avoid you.
0:23:47 > 0:23:50People see you.
0:23:50 > 0:23:52I saw you, in there.
0:23:52 > 0:23:55- Oh, yawn!- Barry and Imogen,
0:23:55 > 0:23:58- they see you too.- Yawn, yawn.
0:23:58 > 0:24:01I have been trying to give you the benefit of the doubt.
0:24:01 > 0:24:03You hid this?
0:24:03 > 0:24:05Why would you do that?
0:24:05 > 0:24:08- I can't be bothered with you now. - And the computer.
0:24:08 > 0:24:10What have I ever done to you?
0:24:10 > 0:24:12Nothing, I'm simply hastening the inevitable!
0:24:12 > 0:24:15Why don't you do us a favour and go.
0:24:15 > 0:24:17- I beg your pardon!- You heard me.
0:24:17 > 0:24:19Just go home!
0:24:19 > 0:24:24In one day, I have grown to hate you more than I could ever imagine!
0:24:24 > 0:24:26- I wish you dead!- What now?!
0:24:26 > 0:24:29- I don't know, Dr Carter, honestly I...- Save it.
0:24:29 > 0:24:32Both of you. Julia's office. 9 am.
0:24:32 > 0:24:35MRS TEMBE SOBS
0:24:35 > 0:24:39And don't imagine for one moment, I think this is one-sided.
0:24:44 > 0:24:46DR GRANGER WHISTLES
0:24:46 > 0:24:48- LAUREN SOBS You OK?- No.
0:24:48 > 0:24:52I've had a really horrible day. I keep coming over all faint.
0:24:52 > 0:24:53- Want a glass of water?- No.
0:24:53 > 0:24:57But... I could really do with a lift home.
0:24:57 > 0:24:59Would you...?
0:25:08 > 0:25:11OK, here you go. I better get off.
0:25:11 > 0:25:13What's the matter, Dr Granger?
0:25:13 > 0:25:16Scared of getting caught in my sticky web?
0:25:16 > 0:25:20Come on, would a cup of coffee kill you?
0:25:25 > 0:25:26Good night, Lauren.
0:25:57 > 0:26:00DOORBELL RINGS
0:26:03 > 0:26:06- Are you going to let me in? - I told you not to come.
0:26:06 > 0:26:08There are things I want to say to you.
0:26:08 > 0:26:10- Just. Go. Home.- Why?
0:26:10 > 0:26:11Cos you're doing someone else?
0:26:11 > 0:26:13Yeah, that's right.
0:26:13 > 0:26:16I've got Freya here, my new lesbian lover, I'm doing her real good!
0:26:16 > 0:26:18I bet you are!
0:26:21 > 0:26:23Don't close the door in my face, slag!
0:26:23 > 0:26:25Me? A slag? Then what are you?
0:26:25 > 0:26:27Just go home, Kevin.
0:26:27 > 0:26:31- The grown-ups are playing. - Don't you...!
0:26:39 > 0:26:40- Just gross!- What!
0:26:40 > 0:26:43Get back, behind your nets!
0:26:43 > 0:26:45Oh, big man!
0:26:48 > 0:26:49Now.
0:26:49 > 0:26:52Where were we?
0:26:59 > 0:27:01# Come on and take it!
0:27:01 > 0:27:05# Take another little piece of my heart now, baby! #
0:27:05 > 0:27:07I'm not that kind of girl.
0:27:07 > 0:27:09Now, we both know that's not true.
0:27:09 > 0:27:10No, no.
0:27:11 > 0:27:12Not again.
0:27:12 > 0:27:15Yes. I am sleeping with Kevin.
0:27:15 > 0:27:16And he's better than you.
0:27:16 > 0:27:19LAUREN LAUGHS
0:27:28 > 0:27:31Subtitles by Red Bee Media Ltd
0:27:31 > 0:27:34E-mail subtitling@bbc.co.uk