0:00:28 > 0:00:30'Dear brother,
0:00:30 > 0:00:34'I hope this finds your family well and your business prosperous.
0:00:34 > 0:00:37'I have settled back here again
0:00:37 > 0:00:39'in the British West Midlands
0:00:39 > 0:00:42'and my position as recept...' Oh.
0:00:46 > 0:00:50'..senior receptionist at the Mill Health Centre.
0:00:52 > 0:00:56'Now that the staff members have implemented my improvements,
0:00:56 > 0:01:00'the two surgeries are running like clockwork.
0:01:00 > 0:01:04'Almost too well.' Hm.
0:01:04 > 0:01:08'Perhaps I am in need of a new challenge.
0:01:11 > 0:01:13'Which is something I have in common
0:01:13 > 0:01:16'with my good friend and colleague
0:01:16 > 0:01:20'Doctor Heston Carter.'
0:01:25 > 0:01:27What are you doing today?
0:01:27 > 0:01:31Today, I am mainly thanking God for half-term holidays.
0:01:33 > 0:01:37We need to buy Mum a present. Are you free for lunch?
0:01:37 > 0:01:38Mm. Sounds like a plan.
0:01:38 > 0:01:41- Sushi? Italian?- Either.
0:01:42 > 0:01:44Hi.
0:01:51 > 0:01:53Oh! What have you got there?
0:01:53 > 0:01:55Nardee made me pancakes.
0:01:55 > 0:01:57Did she? I think Nardee spoils you.
0:01:57 > 0:01:59No.
0:01:59 > 0:02:01Sally get off OK this morning?
0:02:01 > 0:02:05Yeah. 6:30. She's probably halfway up the motorway by now.
0:02:06 > 0:02:10I think Nardee spoils both of us. I'd better not get used to it.
0:02:10 > 0:02:14Sally hardly has any time to cook a breakfast these days.
0:02:14 > 0:02:16She's a working mum, isn't she?
0:02:16 > 0:02:19And since when did I bring you up to be a Neanderthal?
0:02:19 > 0:02:21Sorry. Bit of a bear with a sore head.
0:02:21 > 0:02:24Too much work and not enough play for me.
0:02:24 > 0:02:26We'll play with you, Daddy.
0:02:26 > 0:02:28Yeah. We'll play with you.
0:02:28 > 0:02:31Actually, I was hoping I might make the gym.
0:02:31 > 0:02:33You two can have some time together.
0:02:33 > 0:02:35Hm. What do you reckon?
0:02:35 > 0:02:37Can we make fairy cakes?
0:02:37 > 0:02:39I think we can make fairy cakes.
0:02:39 > 0:02:41- PHONE RINGS - Ooh! Sorry.
0:02:42 > 0:02:44Hello?
0:02:44 > 0:02:47Oh, hi, Margaret.
0:02:47 > 0:02:49Yeah, I know. I heard.
0:02:51 > 0:02:53Are they now?
0:02:53 > 0:02:55A tip-off?
0:02:55 > 0:02:58"There's been an outbreak of C Diff at St Phil's."
0:02:58 > 0:03:01The powers that be have ordered a hygiene spot check
0:03:01 > 0:03:04on local surgeries to look for cross-contamination.
0:03:04 > 0:03:06"What do you want me to do?"
0:03:06 > 0:03:08Could you raise it at the staff meeting,
0:03:08 > 0:03:10check that we're all up to speed?
0:03:10 > 0:03:13Are you envisaging any problems?
0:03:13 > 0:03:18Absolutely not. Our hygiene and infection control is spot-on.
0:03:18 > 0:03:20Of course.
0:03:22 > 0:03:24Rain check till tomorrow.
0:03:24 > 0:03:27He calls and you come running. Will you ever learn?
0:03:27 > 0:03:30Do you mind? I'm getting dressed.
0:03:30 > 0:03:32Just don't say I didn't warn you.
0:03:35 > 0:03:38Any volunteers?
0:03:39 > 0:03:41Right. Well, you and you, for starters.
0:03:41 > 0:03:43Why us?
0:03:43 > 0:03:44Duh! Because you're OCD.
0:03:44 > 0:03:47- Zara!- And you're the only nurse in the village.
0:03:47 > 0:03:52Perhaps a show of hands. All those in favour of Jimmi and Cherry?
0:03:52 > 0:03:54Excellent. Carried.
0:03:54 > 0:03:58That just leaves infection control and health and safety.
0:03:58 > 0:04:02- I think we can double up on those. - Ahem!
0:04:02 > 0:04:03Don't look at me.
0:04:03 > 0:04:06It may be of interest
0:04:06 > 0:04:11that I possess a diploma in health and safety.
0:04:11 > 0:04:14- Do you indeed? - And a certificate in first aid.
0:04:14 > 0:04:17I think that makes you a very suitable candidate.
0:04:17 > 0:04:19Are you stark-raving mad?
0:04:19 > 0:04:22Are you volunteering?
0:04:22 > 0:04:26Right. In that case, all those in favour of Mrs Tembe
0:04:26 > 0:04:29as infection control and health and safety lead?
0:04:30 > 0:04:33Unanimous!
0:04:33 > 0:04:36I hope you don't regret this.
0:04:36 > 0:04:38Congratulations, Mrs Tembe.
0:04:44 > 0:04:48I-I-I will, I will have to make a badge.
0:04:50 > 0:04:52MUSIC PLAYS
0:04:58 > 0:05:00- "Hello?"- How's everything?
0:05:00 > 0:05:02"Oh, it's fantastic!"
0:05:02 > 0:05:04We're baking up a storm here.
0:05:04 > 0:05:09"That's great. Um, Mum, listen, I've been offered a round of golf."
0:05:09 > 0:05:11Can you manage for a few more hours?
0:05:11 > 0:05:14"Of course we can. You go and enjoy yourself."
0:05:14 > 0:05:18Anyway, if you came home now, you'd probably get covered in chocolate icing.
0:05:18 > 0:05:20Thanks, Mum. I really appreciate it.
0:05:20 > 0:05:22- That's what mums are for. - HORN BLARES
0:05:24 > 0:05:25DIALLING TONE
0:05:25 > 0:05:27Sorry, darling, we got cut off.
0:05:29 > 0:05:32- Where's he going?- Going to play golf.
0:05:32 > 0:05:35But he left his golf clubs.
0:05:35 > 0:05:38- Oh, well, I expect he'll be able to borrow some. - RAPID BEEPING
0:05:38 > 0:05:41Ha! Come on, next batch. Chop chop!
0:05:44 > 0:05:46FAINT MUSIC PLAYS
0:06:03 > 0:06:04SIRENS WAIL
0:06:07 > 0:06:09- KNOCK AT DOOR - Yes.
0:06:10 > 0:06:13- Mrs Tembe.- Dr Carter.- No tea?
0:06:13 > 0:06:17I fear there are more urgent matters requiring my attention.
0:06:17 > 0:06:19- Oh, yes?- Dr Carter...
0:06:19 > 0:06:23I regret to inform you that I have already found
0:06:23 > 0:06:25several infringements of the regulations.
0:06:25 > 0:06:28I knew you would whip us all into shape.
0:06:28 > 0:06:30Would you like me to run through them with you?
0:06:30 > 0:06:34I would much rather leave everything in your more-than-capable hands.
0:06:34 > 0:06:38So...I have your permission
0:06:38 > 0:06:40to proceed as I see fit?
0:06:40 > 0:06:44You have my full authority, Mrs Tembe.
0:06:44 > 0:06:46'It has come to my attention
0:06:46 > 0:06:51'that the Surgery is in breach of hand-hygiene regulations.
0:06:51 > 0:06:54'Accordingly, there will be a compulsory assessment
0:06:54 > 0:06:58'and training session at 2:00pm.
0:06:58 > 0:07:02'All staff are required to attend.'
0:07:22 > 0:07:24This is all your fault.
0:07:24 > 0:07:26Mrs Tembe, is this really necessary?
0:07:26 > 0:07:28It is more than that.
0:07:28 > 0:07:30It is a requirement.
0:07:30 > 0:07:34"A yearly hand-hygiene training of all staff
0:07:34 > 0:07:36"and record of training
0:07:36 > 0:07:39"must be available at all times."
0:07:39 > 0:07:41We are already nine months out of date.
0:07:41 > 0:07:43We all know how to wash our hands.
0:07:43 > 0:07:47That remains to be seen, Nurse Malone,
0:07:47 > 0:07:49as I will be assessing you all.
0:07:49 > 0:07:52I'm quaking in my boots.
0:07:52 > 0:07:56Dr Carter, as senior partner, perhaps you would like to go first.
0:07:56 > 0:07:58Senior partner?
0:07:58 > 0:08:00Since when did we have a senior partner?
0:08:00 > 0:08:04I can't believe we're spending lunch having hand-washing lessons.
0:08:04 > 0:08:07Especially for you. You might as well teach the Pope to pray.
0:08:07 > 0:08:09One more word from you, Zara.
0:08:28 > 0:08:30Could you just, um...?
0:08:30 > 0:08:32Well?
0:08:34 > 0:08:37I regret to inform you that you have failed.
0:08:37 > 0:08:40- Failed? - It seems that this assessment
0:08:40 > 0:08:42has come not a moment too soon.
0:08:43 > 0:08:46# The deep blue sea, sea, sea. #
0:08:46 > 0:08:49Mwah! OK. Ready?
0:08:49 > 0:08:50- PHONE RINGS - Oh. Hang on.
0:08:54 > 0:08:56Hello?
0:08:56 > 0:08:57Yeah, this is she.
0:08:59 > 0:09:01What? We've got to go, baby.
0:09:01 > 0:09:05Ensure that the water is neither too hot nor too cold.
0:09:07 > 0:09:10Wet hands before applying soap.
0:09:11 > 0:09:13One squirt of soap.
0:09:15 > 0:09:19Perform the six-stage hand-washing technique
0:09:19 > 0:09:23for about 10-20 seconds of rubbing.
0:09:23 > 0:09:25One. Palm to palm.
0:09:26 > 0:09:29Two. Palm to dorsum.
0:09:29 > 0:09:32Fingers interlaced both sides.
0:09:34 > 0:09:38Three. Palm to palm, fingers interlaced.
0:09:39 > 0:09:43Four. Grasp fingers.
0:09:44 > 0:09:49Five. Rotational rubbing of the thumb.
0:09:49 > 0:09:51CHERRY CHUCKLES Both sides.
0:09:53 > 0:09:56Six.
0:09:58 > 0:10:00Rinse.
0:10:00 > 0:10:03- She's on her way to Radiology to have it X-rayed.- Thanks.
0:10:03 > 0:10:08Excuse me. My son's been in a car crash. Patrick McGuire.
0:10:08 > 0:10:11He's in Resus being assessed for spinal injuries.
0:10:11 > 0:10:15- What kind of spinal injuries? - He was brought in with neck pain.
0:10:15 > 0:10:17Try not to worry, it could be nothing.
0:10:17 > 0:10:20Take a seat. I'll come and find you as soon as there's any news.
0:10:28 > 0:10:30I hope you aren't expecting any sympathy.
0:10:30 > 0:10:34- This isn't my fault. - When are you going to realise
0:10:34 > 0:10:36that by bringing bad things on other people,
0:10:36 > 0:10:38you bring bad things on yourself?
0:10:38 > 0:10:40I haven't hurt anyone.
0:10:40 > 0:10:42You really are that self-absorbed.
0:10:42 > 0:10:45His wife! His children!
0:10:45 > 0:10:48There's bound to be children. There always is.
0:10:48 > 0:10:51Maybe this is for the best. Force things out into the open.
0:10:51 > 0:10:52He's not going to leave his wife.
0:10:52 > 0:10:55- You don't even know him.- I know you.
0:10:55 > 0:10:56Different man, same story.
0:10:56 > 0:11:00They promise you a future and you end up crying into a tub of ice cream!
0:11:00 > 0:11:02I've just been unlucky.
0:11:02 > 0:11:04You make your own bad luck.
0:11:04 > 0:11:06You're jealous. You haven't had a boyfriend for years.
0:11:06 > 0:11:10At least my boyfriends weren't all married.
0:11:10 > 0:11:12Can I go now?
0:11:15 > 0:11:16Families.
0:11:22 > 0:11:25Oh! Forgive me, Dr Clay.
0:11:25 > 0:11:29I am just conducting a regulatory self-audit. Nearly finished.
0:11:29 > 0:11:31Fine, Mrs Tembe.
0:11:34 > 0:11:35Ah-ah-ah-ah!
0:11:35 > 0:11:37The consumption of food
0:11:37 > 0:11:40is not allowed in the clinical area.
0:11:40 > 0:11:43All meals and snacks are to be eaten in the staffroom.
0:11:43 > 0:11:48Other than that, you have scored very highly.
0:11:48 > 0:11:49Although...
0:11:49 > 0:11:51this will have to go.
0:11:51 > 0:11:53Hey, that's my nailbrush!
0:11:53 > 0:11:56I do not make the rules, Dr Clay.
0:11:57 > 0:11:59I merely enforce them.
0:12:14 > 0:12:16I'd like to see Julia Parsons.
0:12:16 > 0:12:19No appointment, but tell her it's Marina Bonnaire.
0:12:19 > 0:12:21Oh. Mrs Parsons is on holiday.
0:12:26 > 0:12:30But you are speaking to Winifred Tembe,
0:12:30 > 0:12:33infections control and health...
0:12:38 > 0:12:41If you could excuse me, please.
0:12:41 > 0:12:44- Sure. - WILD-WEST MUSIC
0:13:00 > 0:13:03Mrs Winifred Tembe.
0:13:03 > 0:13:07Infections control and health and safety lead.
0:13:07 > 0:13:10- Would you like to follow me, please? - Thanks.
0:13:14 > 0:13:17Perhaps you would like to see our fridge.
0:13:17 > 0:13:19Is it a special fridge?
0:13:20 > 0:13:24The temperature is kept between nought and five degrees centigrade.
0:13:24 > 0:13:28Essential for preventing the growth of harmful bacteria.
0:13:28 > 0:13:30Now, please note,
0:13:30 > 0:13:33each food is stored on the correct shelf.
0:13:33 > 0:13:35Dairy products, meats, salads.
0:13:35 > 0:13:38All covered and dated.
0:13:38 > 0:13:40Splendid!
0:13:40 > 0:13:42Each room is damp-dusted daily.
0:13:42 > 0:13:45Perhaps you would like to see for yourself.
0:13:45 > 0:13:47I'd rather have a cup of tea.
0:13:47 > 0:13:49Of course. Where are my manners?
0:13:51 > 0:13:53Ah! Nurse Malone. I would like to introduce you -
0:13:53 > 0:13:56Well, well. If it isn't Cherry Malone!
0:13:56 > 0:14:00- Oh! - Oh, Marina! What are you doing here?
0:14:00 > 0:14:03- I'm your new health visitor. - You're not tutoring any more?
0:14:03 > 0:14:04Excuse me.
0:14:04 > 0:14:07You are not the hygiene inspector?
0:14:07 > 0:14:10- Oh, I see. You thought... - SHE LAUGHS
0:14:10 > 0:14:13Thank goodness for that. I thought she was bonkers!
0:14:13 > 0:14:15THEY LAUGH
0:14:23 > 0:14:25Your son's fine.
0:14:25 > 0:14:27No sign of spinal injury.
0:14:27 > 0:14:31- They're taking him for a CT scan, but that's just a precaution. - Thank God. Thank you.
0:14:31 > 0:14:35It could have been a lot worse. The paramedics said they were both very lucky.
0:14:35 > 0:14:37- Can I have some help in here, please? - They?
0:14:39 > 0:14:42"'Is it weakness of intellect, Birdie,' I cried,
0:14:42 > 0:14:45"'or a rather tough worm in your little inside?'
0:14:45 > 0:14:49"With a shake of his poor little head, he replied..."
0:14:49 > 0:14:53# Singing willow, titwillow, titwillow. #
0:14:53 > 0:14:57Dr Heston Carter, I presume.
0:14:57 > 0:14:59I saw your Ko-Ko and was very impressed.
0:14:59 > 0:15:01As the actress said to the bishop.
0:15:01 > 0:15:03You have me at a disadvantage.
0:15:03 > 0:15:05Marina Bonnaire.
0:15:05 > 0:15:07- I'm your new health visitor.- Ah!
0:15:07 > 0:15:10Your performance on Saturday was a triumph!
0:15:10 > 0:15:12Oh, well...!
0:15:12 > 0:15:16I'm just about to go in search of a cup of tea. Will you join me?
0:15:16 > 0:15:19Only if you let me make the tea.
0:15:19 > 0:15:21THEY CHUCKLE
0:15:22 > 0:15:26- Come in(!)- Dr Carmichael. You will need these.
0:15:28 > 0:15:31- Why? - Fingernails should be short,
0:15:31 > 0:15:35debris free and should not extend beyond the fingertips.
0:15:36 > 0:15:39- And?- And, Dr Carmichael,
0:15:39 > 0:15:42you are in breach of the manual.
0:15:44 > 0:15:46Have you any idea how much this manicure cost?
0:15:46 > 0:15:48I'm afraid I have to insist.
0:15:48 > 0:15:51Insist? Who the hell do you think you are?
0:15:51 > 0:15:56I am infections control and health and safety lead.
0:15:56 > 0:15:58Which means on this occasion,
0:15:58 > 0:16:02I outrank you.
0:16:03 > 0:16:05- What if I don't do it? - Then I have no option
0:16:05 > 0:16:08than to make a report of it in my audit.
0:16:08 > 0:16:12- Fine. Audit away.- I take it you are prepared to be named and shamed?
0:16:12 > 0:16:16You can put me on Crimewatch, for all I care. Now if you don't mind...
0:16:16 > 0:16:18Dr Carmichael, I cannot allow -
0:16:18 > 0:16:20Just get out of my office, you wretched woman!
0:16:20 > 0:16:22There is no need to be rude!
0:16:22 > 0:16:24OK, then.
0:16:24 > 0:16:27Please take your nail scissors and your manual
0:16:27 > 0:16:30and your self-help audit and get the hell out of my office!
0:16:31 > 0:16:34You have not heard the last of this!
0:16:34 > 0:16:36Thank you!
0:16:37 > 0:16:41I was particularly impressed with your Sprechgesang.
0:16:41 > 0:16:45I think some of my critics thought it was more Sprechstimme than Sprechgesang.
0:16:45 > 0:16:47Oh, fiddlesticks!
0:16:47 > 0:16:50There's a fine line between the two and you drew it perfectly.
0:16:50 > 0:16:52Thank you. Thank you.
0:16:53 > 0:16:57- How's your Lapsang? - I'm not sure whether to drink it or swab wounds with it,
0:16:57 > 0:17:00but it's warm and wet, as me granny used to say.
0:17:00 > 0:17:02Yes, yes. You're an Earl Grey woman.
0:17:02 > 0:17:07I must say, I'm very surprised to see fine china in a GP's surgery.
0:17:07 > 0:17:11A theatre and a porcelain lover. My good fortune.
0:17:11 > 0:17:14Actually, fortune had nothing to do with it.
0:17:14 > 0:17:18I've got a proposition for you.
0:17:20 > 0:17:23Mrs Tembe, my meditation cushions have gone.
0:17:23 > 0:17:25I have sent them off for steam cleaning.
0:17:25 > 0:17:29- They weren't dirty. - They are incubators for bacteria.
0:17:29 > 0:17:34And contrary to regulations regarding soft furnishings in clinical areas.
0:17:34 > 0:17:37Mrs Tembe, I can't meditate...
0:17:37 > 0:17:38When will they be back?
0:17:38 > 0:17:40By the end of the week.
0:17:40 > 0:17:42When I will be asking for their permanent removal.
0:17:42 > 0:17:44You can't do that!
0:17:44 > 0:17:47I think you will find that I can.
0:17:55 > 0:17:56They said you were OK!
0:17:58 > 0:18:01I am. I'm fine.
0:18:01 > 0:18:03They just won't release me until my CT scan comes back.
0:18:05 > 0:18:07After the crash...
0:18:08 > 0:18:10..for a split second...
0:18:11 > 0:18:13..I thought you were dead.
0:18:15 > 0:18:17(We could both have died.)
0:18:17 > 0:18:19Do you think we have a guardian angel?
0:18:21 > 0:18:23- I think we had good air bags. - I'm serious.
0:18:23 > 0:18:25Telling us what?
0:18:25 > 0:18:28Your mother's here. Shall I send her in?
0:18:28 > 0:18:31Oh, God! Um... Can you just give us a couple of minutes, please?
0:18:31 > 0:18:34Okey-dokey.
0:18:36 > 0:18:38You'd better go.
0:18:38 > 0:18:40I have to meet your family at some point.
0:18:40 > 0:18:43- What?- Sally's your past.
0:18:43 > 0:18:45I'm your future.
0:18:45 > 0:18:48You and me and the baby she won't give you.
0:18:49 > 0:18:53Um...go home and I'll call you.
0:18:56 > 0:18:59You are going to tell her? Patrick?
0:19:00 > 0:19:02You are going to tell Sally?
0:19:02 > 0:19:05Go. I'll call.
0:19:12 > 0:19:13I love you.
0:19:20 > 0:19:22So, this is Nurse Teddy.
0:19:22 > 0:19:26Do you want to hold her while I give you a small little jab in your leg?
0:19:26 > 0:19:28- KNOCK AT DOOR - Come in.
0:19:28 > 0:19:30(Who is it?)
0:19:31 > 0:19:33Oh! Mrs Tembe. Thank you.
0:19:35 > 0:19:38Nurse Malone, can I have a word with you outside, please?
0:19:43 > 0:19:47If a patient comes into the surgery with a cold,
0:19:47 > 0:19:49all staff who comes into contact with them
0:19:49 > 0:19:52must wear a face mask.
0:19:52 > 0:19:53Are you joking?
0:19:55 > 0:19:58That child is full of cold.
0:19:58 > 0:20:00I observed her in the waiting room.
0:20:00 > 0:20:02Coughing and sneezing.
0:20:02 > 0:20:06Her nose was running faster than Victoria Falls.
0:20:06 > 0:20:09Mrs Tembe, I'm a nurse. I've got a cast-iron immune system.
0:20:11 > 0:20:14And this is what you will say to the inspectors,
0:20:14 > 0:20:15should they drop in on you?
0:20:15 > 0:20:18Treating an infectious patient
0:20:18 > 0:20:20without proper protective clothing?
0:20:24 > 0:20:25That's my teddy!
0:20:25 > 0:20:29All toys should have a hard, wipe-clean surface,
0:20:29 > 0:20:31suitable for disinfection.
0:20:32 > 0:20:34An historical showcase trial?
0:20:34 > 0:20:38It's part of the university's centenary celebrations.
0:20:38 > 0:20:40Using the original transcripts,
0:20:40 > 0:20:45we're going to re-enact the trial of 19-year-old Amelia Watson,
0:20:45 > 0:20:48hanged for murdering her baby.
0:20:48 > 0:20:52Sounds like a very interesting project, but what's it got to do with me?
0:20:52 > 0:20:57The defence counsel was Edward Templeton KC.
0:20:57 > 0:21:00One of the most gifted orators of his time.
0:21:00 > 0:21:04His dramatic hyperbole could overwhelm a dubious jury
0:21:04 > 0:21:06and undermine the hardest evidence.
0:21:07 > 0:21:10- And?- The minute I saw your Ko-Ko,
0:21:10 > 0:21:12I knew I'd found my KC.
0:21:22 > 0:21:25Where is that damn Tembe woman?
0:21:25 > 0:21:27She's overseeing a vaccine delivery,
0:21:27 > 0:21:29making sure the cold chain hasn't been broken.
0:21:29 > 0:21:32Right, that is it! I have had enough of this!
0:21:33 > 0:21:36I need someone with flair.
0:21:36 > 0:21:39- Well, I'm flattered, but... - It'll up your profile at the university.
0:21:39 > 0:21:42In that case, how can I say no?
0:21:42 > 0:21:46There you are. Sorry, excuse me. Have you seen what Mrs Tembe's done to -
0:21:46 > 0:21:49Either you do something about her, or I will wring her scrawny neck!
0:21:49 > 0:21:51- She took my beanbag! - THEY TALK AT ONCE
0:21:51 > 0:21:55- Hands full, I see. I'll call you tomorrow.- I'll look forward to it.
0:21:55 > 0:21:59I've had complaints from patients objecting to sitting in the Infectious Area.
0:21:59 > 0:22:02Quiet, please. I know that Mrs Tembe has been a tad overzealous.
0:22:02 > 0:22:05- I'll have a few words.- That won't do, unless you say, "You're fired".
0:22:05 > 0:22:08Impossible. Her pride would never stand it.
0:22:08 > 0:22:10I don't give a toss about her pride.
0:22:10 > 0:22:12Then we wouldn't have a receptionist.
0:22:12 > 0:22:14Oh, dear. Never mind. Needs must.
0:22:14 > 0:22:16Look, the power has gone to her head.
0:22:16 > 0:22:19In time, she will calm down.
0:22:19 > 0:22:22- That's what they said when Hitler invaded Poland. - Maybe we should take a vote.
0:22:22 > 0:22:25That is a surprisingly good suggestion, coming from you.
0:22:25 > 0:22:27- I vote for a vote. - All those in favour
0:22:27 > 0:22:32of relieving Mrs Tembe of infection control and health and bloody safety lead?
0:22:32 > 0:22:34- Cherry.- Vote carried.
0:22:34 > 0:22:37I think as senior partner, you should carry it out immediately.
0:22:37 > 0:22:40BREATHLESS: Oh!
0:22:40 > 0:22:42I have come to inform you...
0:22:43 > 0:22:47..that the hygiene inspectors are here.
0:22:49 > 0:22:52Oh, Patrick. Don't do that to me again.
0:22:52 > 0:22:54I nearly had a heart attack.
0:22:54 > 0:22:56So, what happened, sweetheart?
0:22:56 > 0:22:59Oh! I hit a tree.
0:22:59 > 0:23:03What? Who was the person in the car with you, then?
0:23:03 > 0:23:06- What? - The other person in the car.
0:23:08 > 0:23:10Patrick?
0:23:13 > 0:23:14She's...
0:23:16 > 0:23:19I'm so sorry.
0:23:22 > 0:23:25No, Patrick.
0:23:25 > 0:23:26You're good to go.
0:23:26 > 0:23:30The registrar will prescribe some painkillers for the whiplash,
0:23:30 > 0:23:31and then you can go home.
0:23:33 > 0:23:35(I'm sorry.)
0:23:36 > 0:23:39Flying colours. You have to hand it to Mrs Tembe.
0:23:39 > 0:23:43I'll hand her anything you like, as long as it's her P45!
0:23:43 > 0:23:46Is that any way to reward staff for a job well done?
0:23:46 > 0:23:48If you don't, you won't have any staff.
0:23:48 > 0:23:50You'll have a mutiny on your hands.
0:23:52 > 0:23:54Ha-ha!
0:23:54 > 0:23:59The inspectors assure me they will be making a very favourable report.
0:23:59 > 0:24:03- Congratulations, Mrs Tembe. Good start.- Seconded.
0:24:03 > 0:24:08Do you think we could all have a little chat in my office?
0:24:08 > 0:24:12Of course, Dr Carter. You will be wanting a full debrief.
0:24:14 > 0:24:17How are you finding your new role, Mrs Tembe?
0:24:17 > 0:24:20- Very challenging. - Ah! You see, that's -
0:24:20 > 0:24:23But also extremely rewarding.
0:24:23 > 0:24:25It's not too time-consuming?
0:24:25 > 0:24:27Encroaching on your other duties?
0:24:27 > 0:24:30Now, I know I forgot your morning tea, but...
0:24:30 > 0:24:33- Yes.- ..I can assure you, it will not happen again.
0:24:33 > 0:24:36Morning tea? You never bring me morning tea!
0:24:36 > 0:24:38That is because you do not deserve it.
0:24:38 > 0:24:41C-C-C-Can we just, um...
0:24:41 > 0:24:44I hope you are not suggesting that I cannot cope.
0:24:44 > 0:24:47Or that I should resign my position!
0:24:47 > 0:24:49On the contrary. No, no, no, no.
0:24:49 > 0:24:52We think that perhaps you should be, um...promoted.
0:24:54 > 0:24:56- T-To...- To...
0:24:56 > 0:25:00infection control and health and safety...
0:25:00 > 0:25:03- coordinator.- Coordinator.
0:25:03 > 0:25:05It's a role that has fewer duties, but...
0:25:05 > 0:25:09far more authority.
0:25:10 > 0:25:12What, what sort of authority?
0:25:14 > 0:25:16We'll get someone else to do the day-to-day stuff,
0:25:16 > 0:25:20- freeing you... - Freeing you to be in charge
0:25:20 > 0:25:22of signing off on everything.
0:25:22 > 0:25:24Everything.
0:25:25 > 0:25:28We don't want another foot soldier.
0:25:28 > 0:25:30- We want a general.- A general.
0:25:31 > 0:25:33Oh.
0:25:33 > 0:25:35Coordinator.
0:25:37 > 0:25:39I will need another badge.
0:25:41 > 0:25:45- I don't know why I'm surprised you turned out like your father. Maybe adultery's genetic.- Mum...
0:25:45 > 0:25:48- Who is this woman?- She's no-one.
0:25:48 > 0:25:51I met her at a work conference. It's not serious.
0:25:51 > 0:25:54Oh, please! Don't make things worse by insulting me!
0:25:54 > 0:25:56- I've seen it all before. Remember? - Mum...
0:25:56 > 0:26:00No. Just, just get your things and I'll wait in the car!
0:26:03 > 0:26:05No, no, no. Go on.
0:26:07 > 0:26:09We'll get the ice cream on the way home.
0:26:12 > 0:26:17'Only this morning I told you I was looking for a new challenge.
0:26:17 > 0:26:24'Well you will never believe what has happened to your sister today.
0:26:24 > 0:26:26'I was promoted.
0:26:26 > 0:26:27'Twice!'
0:26:35 > 0:26:37She's in bed.
0:26:37 > 0:26:39Good.
0:26:41 > 0:26:42Mum, can we talk?
0:26:45 > 0:26:48Patrick, I can't even look at you at the moment.
0:26:48 > 0:26:50I'm going to have an early night.
0:26:50 > 0:26:51Mum...?
0:27:01 > 0:27:03Say hello to the nice lady, Gavin.
0:27:05 > 0:27:08Gavin can't talk. He's lost his voice.
0:27:08 > 0:27:09You're missing the point!
0:27:09 > 0:27:12You, of all people, know what I went through.
0:27:12 > 0:27:15- Keep away from me! - Where are you going? Tessa?
0:27:15 > 0:27:17Just keep away!
0:27:17 > 0:27:20- "It's alive. I'm telling you, it's alive."- What is?
0:27:20 > 0:27:23The dummy. It can talk. It spoke to me.
0:27:24 > 0:27:26Subtitles by Red Bee Media Ltd
0:27:26 > 0:27:29E-mail subtitling@bbc.co.uk