0:00:26 > 0:00:29And don't forget to leave the station bang on.
0:00:29 > 0:00:31We've got a session with Elaine tonight.
0:00:31 > 0:00:34I, er, can't make it.
0:00:34 > 0:00:35Again?
0:00:35 > 0:00:39Yeah, there's a chance of overtime.
0:00:40 > 0:00:43When were you going to discuss this with me?
0:00:43 > 0:00:47- I am now.- No. You're telling me.
0:00:47 > 0:00:49- Karen. What's the point? - The point...
0:00:49 > 0:00:51is trying to save our family!
0:00:54 > 0:00:56You didn't come to the last session.
0:00:56 > 0:00:59Do you even want this to work?
0:00:59 > 0:01:02- Course I do.- I don't believe you.
0:01:02 > 0:01:04Then don't ask the question, then!
0:01:04 > 0:01:08You know, we shouldn't be bringing strangers into our problems.
0:01:08 > 0:01:11We should be sorting things out ourselves.
0:01:11 > 0:01:16- That's it, you've finally done it, Rob. I am speechless. - Oh, yeah, I've noticed.
0:01:16 > 0:01:21- You think this is sorting things out...- I'm not going to be blamed for anything.
0:01:21 > 0:01:25I wasn't the who got caught thieving.
0:01:25 > 0:01:26Immie...
0:01:28 > 0:01:31All right, I get it. You're mad at me, Dad hates me.
0:01:31 > 0:01:34- Dad doesn't hate you. - Listen to him!
0:01:36 > 0:01:38This isn't going to end, is it?
0:01:38 > 0:01:41- It will.- How? - Right, I'm off to work.
0:01:49 > 0:01:50Come in.
0:01:50 > 0:01:55Hi. Er, I'm so sorry, I've got to cancel tonight's session.
0:01:55 > 0:01:57OK.
0:01:57 > 0:01:59No, it's not.
0:01:59 > 0:02:02Surprise, surprise, it's Rob who's cancelled.
0:02:02 > 0:02:05OK. Maybe this isn't for him.
0:02:05 > 0:02:08Some people don't see the benefits straightaway
0:02:08 > 0:02:10or feel it invades their privacy.
0:02:10 > 0:02:12You're making excuses for him.
0:02:12 > 0:02:16No, I'm not. Just, we can't force him to engage.
0:02:18 > 0:02:20Would you still come round tonight?
0:02:20 > 0:02:23- How would that help? - Well, it would help me and Immie.
0:02:23 > 0:02:28And anyway, it shouldn't be Rob who decides when these sessions are over.
0:02:28 > 0:02:29Please.
0:02:29 > 0:02:31OK.
0:02:36 > 0:02:40Why do they have to talk about everything, over and over again?
0:02:40 > 0:02:44Pick it all apart, as if it makes a difference.
0:02:44 > 0:02:45Which, of course, it doesn't.
0:02:45 > 0:02:49And all right, yeah, I am still mad at Immie, of course I am.
0:02:49 > 0:02:55But not once have they said that maybe I am right.
0:02:55 > 0:02:57It's all such a waste of my time.
0:02:57 > 0:03:01- Time better spent down the pub watching football.- Yeah, dead right.
0:03:01 > 0:03:04- So what's your endgame? - What d'you mean?
0:03:04 > 0:03:08When do you say, that's it, it's over? Everything back to normal.
0:03:08 > 0:03:12- Cos, in the end, she's still your little girl.- It's not a game, Brian.
0:03:12 > 0:03:16- Then what do you want out of this? - I don't want anything.
0:03:16 > 0:03:19Then what does she have to do to make it all good again?
0:03:19 > 0:03:21It don't work that way.
0:03:21 > 0:03:24Decide what you want out of this or you'll stay angry forever.
0:03:24 > 0:03:27- No, I won't.- Yes, you will. - Brian, I won't!
0:03:28 > 0:03:33Why does everyone think it's open season to pick at my head?
0:03:33 > 0:03:37- What're you doing? - I'm finding some mug to nick.
0:03:37 > 0:03:40Look, Rob, mate, just relax.
0:03:42 > 0:03:44Mum...what're you doing?
0:03:44 > 0:03:48Don't just stand there. Get the green chair from the kitchen. Immie, get on the end of this.
0:03:48 > 0:03:50Whah!
0:03:50 > 0:03:54- Now, when I say, I want you two to go out...- I was planning to stay in.
0:03:54 > 0:03:57- Not now you're not. Go see a film or something.- I haven't got any money.
0:03:57 > 0:03:59I'll give you some cash.
0:03:59 > 0:04:01- Stick that opposite there for me. - DOORBELL RINGS
0:04:01 > 0:04:04That'll be Elaine. Will you get it, please?
0:04:04 > 0:04:06Oh, no, you're not...
0:04:06 > 0:04:09Mum, now he really is going to hate me.
0:04:09 > 0:04:12Your dad is not capable of hating... Hello, Elaine.
0:04:12 > 0:04:16- Hi.- Thanks for coming. What can I get you to drink?
0:04:16 > 0:04:19- Water's fine. Please.- Immie.
0:04:19 > 0:04:21You've rearranged the f...
0:04:21 > 0:04:24No. No, no.
0:04:24 > 0:04:27It's the only way of getting through to him.
0:04:27 > 0:04:29Karen!
0:04:31 > 0:04:34Why is there a bucket of water outside the front door?!
0:04:34 > 0:04:38Am I expected to come home from work and clean up after ev...?
0:04:40 > 0:04:43- What's going on?- So...that overtime didn't pan out?
0:04:43 > 0:04:45Jack, Jack, Jack!
0:04:46 > 0:04:50- Did you lock the front door? - Get my bag, please.
0:05:00 > 0:05:04- I think she's locked us in! - I don't know what's going on either.
0:05:04 > 0:05:08- Talk to Elaine! - I'm not talking to her!
0:05:08 > 0:05:11- Oh, thanks(!) - I'm not talking to anyone.
0:05:13 > 0:05:15Rob, no!
0:05:20 > 0:05:22What're you playing at?!
0:05:22 > 0:05:23Lock the window.
0:05:25 > 0:05:27Just talk to Elaine. Please.
0:05:27 > 0:05:32- You can't keep on being mad with Immie.- Y'reckon?
0:05:32 > 0:05:34Talk to Elaine!
0:05:34 > 0:05:36Front door. Now!
0:05:45 > 0:05:48Karen, can we stop this, right now?
0:05:48 > 0:05:53- No.- Do you really think that making me do this is going to help?
0:05:53 > 0:05:55I want you to give it your best shot.
0:05:55 > 0:05:58And if that doesn't help, then fine. At least you tried.
0:05:58 > 0:06:01But the one thing I haven't seen is any sign
0:06:01 > 0:06:06- that you're prepared to swallow your pride...- It is not about my pride!
0:06:06 > 0:06:10..and do anything you can to help your little girl.
0:06:10 > 0:06:12I can't see why you won't.
0:06:12 > 0:06:15You're just sitting on your backside and talking.
0:06:15 > 0:06:18It's not any great hardship, is it?
0:06:20 > 0:06:26Every time I've been mad at you and you begged me for another chance,
0:06:26 > 0:06:28you got it.
0:06:28 > 0:06:30And when I had my abortion...
0:06:31 > 0:06:35I just, I want you to give Immie another chance.
0:06:35 > 0:06:40If it was between me and you, then yes, probably.
0:06:40 > 0:06:42But it's not.
0:06:42 > 0:06:43It's between me and Imogen.
0:06:43 > 0:06:46Rob! I'm angry with her, too.
0:06:46 > 0:06:50But how long is this going to go on?
0:06:50 > 0:06:54Remember your dad? You want it to end like that?
0:06:55 > 0:06:56Karen!
0:06:58 > 0:07:04If I agree to do this, it's the last time and then you open the door, do you understand?
0:07:11 > 0:07:13I had nothing to do with this.
0:07:15 > 0:07:17Is anyone even bothered if I'm OK with this?
0:07:17 > 0:07:20It's unethical. It's coercion.
0:07:25 > 0:07:27Have you got somewhere else to be?
0:07:27 > 0:07:29We don't have to do this.
0:07:29 > 0:07:32The meter's running.
0:07:41 > 0:07:44What do you want to talk about?
0:07:44 > 0:07:46Oh, I don't know. Football?
0:07:48 > 0:07:51How do you think the boggies'll do next season?
0:07:52 > 0:07:54Baggies.
0:07:54 > 0:07:57What do you want to say about football?
0:07:59 > 0:08:02I don't really want to say anything about football.
0:08:03 > 0:08:07- How old are you, Rob Hollins?- What has that got to do with anything?
0:08:07 > 0:08:09You're behaving like a teenager.
0:08:11 > 0:08:14OK, enough. I'm calling a halt to this.
0:08:14 > 0:08:17You can face Karen and tell her why you're resisting this.
0:08:19 > 0:08:21But I'm not, though.
0:08:21 > 0:08:23Yes, you are.
0:08:26 > 0:08:28Tell me about your childhood.
0:08:31 > 0:08:33Why bring that up?
0:08:33 > 0:08:40Because in my experience the phrase "the child is father to the man" is rarely wrong.
0:08:40 > 0:08:44We - and I'm not claiming to be better than anyone else here -
0:08:44 > 0:08:47we develop patterns of behaviour in our childhood
0:08:47 > 0:08:49that dog us throughout our lives.
0:08:49 > 0:08:53- Understanding those patterns is... - I'm not going to blame my parents.
0:08:53 > 0:08:55For what?
0:08:55 > 0:08:57I'm my own man.
0:08:59 > 0:09:03Tell me about your biggest memories of your childhood.
0:09:07 > 0:09:08'What you going to do, eh?'
0:09:08 > 0:09:11- Throw me out?!- Stop it!
0:09:13 > 0:09:14Rob?
0:09:16 > 0:09:17Yeah?
0:09:17 > 0:09:20Tell me something about your childhood.
0:09:20 > 0:09:22Happy or sad. It doesn't matter.
0:09:28 > 0:09:31MUSIC: "Too Much Too Young" by The Specials
0:09:42 > 0:09:45ROCK SONG PLAYS
0:09:50 > 0:09:52Turn that rubbish off.
0:09:52 > 0:09:53Here.
0:09:53 > 0:09:56MUSIC: "Soul Man" by James Brown
0:09:56 > 0:09:58That's better - proper music.
0:10:00 > 0:10:03You like your war films, don't you?
0:10:03 > 0:10:04Yeah.
0:10:04 > 0:10:06That Apocalypse Now's on at the Odeon.
0:10:06 > 0:10:08- Can I go?- Yeah, all right.
0:10:16 > 0:10:19- How was the film, love?- Rubbish.
0:10:19 > 0:10:24Well, it was all right till the helicopters but then it was all talk and a bunch of hippie nonsense.
0:10:24 > 0:10:27Oh, I said I'd take him, didn't I?
0:10:28 > 0:10:31Well, you're not old enough anyway.
0:10:31 > 0:10:34Oh, for crying out loud. It's just a film!
0:10:43 > 0:10:47- < I told you, shut up! - You were horrible to the lad.
0:10:47 > 0:10:49< You know how much he wanted to see that film.
0:10:49 > 0:10:51< Stop your moaning! You're always going on and on.
0:10:51 > 0:10:55< Bet you didn't even check how violent it was. You didn't care.
0:10:55 > 0:10:57< Shut up! I'm sick of this and I'm sick of you, right?
0:10:57 > 0:11:00- < I told you, shut up! - SHE YELLS
0:11:04 > 0:11:06Hey, Mam.
0:11:08 > 0:11:10Mam...
0:11:12 > 0:11:15- Are you OK?- Yeah. Course.
0:11:21 > 0:11:22Here y'are, love.
0:11:24 > 0:11:25Thanks, they're lovely.
0:11:25 > 0:11:28And I got you summat for not taking you to t'pictures.
0:11:30 > 0:11:33Still rubbish, though.
0:11:33 > 0:11:35On you go.
0:11:35 > 0:11:36'Me and my dad...'
0:11:38 > 0:11:42..it was a normal, working-class father/son thing.
0:11:42 > 0:11:45We had our moments but most of the time it was fine.
0:11:45 > 0:11:47So where is your dad now?
0:11:51 > 0:11:54- Time for a brew. - You can do without tea for an hour.
0:11:54 > 0:11:56Your dad.
0:11:56 > 0:11:58Where is he?
0:11:58 > 0:12:03If you were hoping I was going to tell you he abused me or didn't hug me enough,
0:12:03 > 0:12:05then that's not going to happen.
0:12:05 > 0:12:07But I did well for myself despite my dad.
0:12:07 > 0:12:09Despite?
0:12:10 > 0:12:13OK...let's forget the cuppa.
0:12:14 > 0:12:17Why are people always trying to blame everything in the past?
0:12:17 > 0:12:20Why can't they take responsibility for their lives now?
0:12:20 > 0:12:23Is that what you're doing? Taking responsibility?
0:12:23 > 0:12:24Immie's made her bed.
0:12:24 > 0:12:27I'm not to blame and I'm sick of people telling me I'm wrong.
0:12:27 > 0:12:32She humiliated me, I did not humiliate her. D'you understand?
0:12:32 > 0:12:34Who's blaming you?
0:12:34 > 0:12:36No-one. Except yourself.
0:12:37 > 0:12:39No.
0:12:39 > 0:12:42- You're talking about... - I need some fresh air.
0:12:59 > 0:13:01Mum, I'll go to the bar.
0:13:03 > 0:13:07Oh, er...can I have a fizzy water?
0:13:07 > 0:13:11No. A red wine. Large one.
0:13:11 > 0:13:13I'll have a water.
0:13:17 > 0:13:19Mum?
0:13:20 > 0:13:24I don't know so don't ask.
0:13:24 > 0:13:26What was all that about Dad's dad?
0:13:28 > 0:13:30It's best he tells you himself.
0:13:30 > 0:13:34He never talks about him. Never has.
0:13:36 > 0:13:39- ELAINE:- Tell me about a happy time with your mum and dad.
0:13:44 > 0:13:46There must be something.
0:13:46 > 0:13:51- Yes. Of course there is. Loads.- Like?
0:13:55 > 0:13:59OK, there doesn't seem to be...
0:13:59 > 0:14:01I'll tell you about a happy time.
0:14:01 > 0:14:03My dad took us to the seaside. Me and my best mate.
0:14:04 > 0:14:07Hi, Danny. Look at you two!
0:14:09 > 0:14:11Waste of money. You'll never go to college.
0:14:11 > 0:14:15- I don't want to go to college.- Or get a decent job looking like that.
0:14:15 > 0:14:19- Get changed.- But we're going out.
0:14:19 > 0:14:22Go and get changed! Do as you're told!
0:14:30 > 0:14:32And then it started to rain.
0:14:32 > 0:14:36So, Dad took us all to the ice cream parlour, treated us all.
0:14:36 > 0:14:38Got the train home.
0:14:38 > 0:14:39Nice day.
0:14:39 > 0:14:44Rob, I know when someone's telling me what they think I want to hear.
0:14:44 > 0:14:45Karen's gone.
0:14:45 > 0:14:50If you're not going to engage, you may as well just climb out now and go to the pub or whatever you do.
0:14:50 > 0:14:53I am not going to blame my bloody parents!
0:14:53 > 0:14:56You've already made your point of view very clear on that one.
0:14:56 > 0:15:01Now, my mum. My mum would have done anything for me and my sister.
0:15:11 > 0:15:12It'll all come out.
0:15:15 > 0:15:18He's got a lot on his mind.
0:15:18 > 0:15:22There's a round of cuts and the cleansing department's going to be first hit.
0:15:22 > 0:15:24That's why he's being like this.
0:15:26 > 0:15:29If his job survives, things will get better, I promise.
0:15:33 > 0:15:36When you're older, you'll understand.
0:15:39 > 0:15:42- ELAINE:- Why single out your mum?
0:15:42 > 0:15:43Why not include your dad?
0:15:44 > 0:15:47Why "despite"?
0:15:47 > 0:15:50And why so evasive about where he is now?
0:15:50 > 0:15:53I'm not looking to blame your dad for anything
0:15:53 > 0:15:56but everything you're saying, everything I'm hearing,
0:15:56 > 0:16:00screams at me, "your dad, your dad, your dad".
0:16:02 > 0:16:06This problem with your daughter is tearing your family apart.
0:16:06 > 0:16:09Your dad's your main role model on how to be a father.
0:16:09 > 0:16:12So he's very relevant right now.
0:16:12 > 0:16:14Make me understand.
0:16:15 > 0:16:19What did Karen mean, "Don't let this end like it did with your dad?"
0:16:33 > 0:16:37They warned us, more cuts next year. Deeper cuts.
0:16:46 > 0:16:48I thought I told you to get rid.
0:16:48 > 0:16:51They're his. He saved his pocket money.
0:16:51 > 0:16:53Shut up! Why didn't you do what I told you?
0:16:53 > 0:16:56- You didn't say to get rid... - Don't call me a liar!
0:16:59 > 0:17:00Love!
0:17:01 > 0:17:03Why'd you do it, eh?
0:17:03 > 0:17:05Why'd you defy me, eh?
0:17:05 > 0:17:07- Dad!- Shut it!- Rob, phone Aunty Ag.
0:17:07 > 0:17:12- I do not want that witch here. - Leave Mum alone!- I said, shut it!
0:17:14 > 0:17:16Don't make me do this.
0:17:24 > 0:17:27- ELAINE:- No child should have to go through that.
0:17:28 > 0:17:30No.
0:17:30 > 0:17:32I let my mum down.
0:17:33 > 0:17:36I bottled it.
0:17:36 > 0:17:38And she was leathered.
0:17:38 > 0:17:42< Shut up, right? I'm sick of this and I'm sick of you.
0:17:42 > 0:17:44- < I told you, shut up! - SHE YELLS
0:17:44 > 0:17:47- ELAINE:- If you hadn't, would he have beaten you?
0:17:48 > 0:17:50That time? Yeah.
0:17:50 > 0:17:53And would she still have been assaulted?
0:17:55 > 0:17:58Then I don't see how you can be responsible.
0:18:01 > 0:18:04Would it be fair to say that no-one's ever betrayed you,
0:18:04 > 0:18:08no-one's ever hurt you, like your dad and Imogen?
0:18:16 > 0:18:17I'm sorry, son.
0:18:19 > 0:18:23It... It won't happen again, I promise.
0:18:28 > 0:18:30You shouldn't have to see that.
0:18:36 > 0:18:37He was crying.
0:18:40 > 0:18:43It was possibly the worst moment of my life.
0:18:45 > 0:18:48Because I hated myself for not...
0:18:51 > 0:18:56But I swore that I would never bottle it again.
0:18:56 > 0:18:58I'd never back off again.
0:18:58 > 0:19:02I would never let anyone who I loved down again.
0:19:07 > 0:19:08You happy now?
0:19:10 > 0:19:13Now your psychobabble has got to me.
0:19:13 > 0:19:16Cos that night shaped me.
0:19:17 > 0:19:19Well done.
0:19:20 > 0:19:24It's not about point scoring, it's about understanding.
0:19:27 > 0:19:30I didn't need you to take me there.
0:19:33 > 0:19:35Where does all this leave Imogen?
0:19:49 > 0:19:52- When can we go home?- Not yet.
0:19:59 > 0:20:01I'm going to the loo.
0:20:08 > 0:20:11- Mum?- What?
0:20:12 > 0:20:14What if it doesn't work?
0:20:18 > 0:20:20When you were younger, did you love your dad?
0:20:23 > 0:20:25Before...
0:20:27 > 0:20:29Before... Yeah, course.
0:20:30 > 0:20:31And after?
0:20:34 > 0:20:37- ROB'S MUM:- 'Your dad's in a foul mood.'
0:20:42 > 0:20:43He promised me...
0:20:45 > 0:20:48Rob! Rob!
0:20:50 > 0:20:51You hit mum again.
0:20:51 > 0:20:55- Eh?- You promised! What's funny?
0:20:55 > 0:20:58You, you soft get.
0:20:59 > 0:21:03Get up. Get up!
0:21:03 > 0:21:05They were just stupid words.
0:21:05 > 0:21:08If you think they mean owt, then you're an idiot.
0:21:08 > 0:21:12- Now get to your room. - Rob, come out, it's OK.
0:21:14 > 0:21:16- I hate you.- Get out.
0:21:16 > 0:21:18Before I really hurt you.
0:21:18 > 0:21:22Eh? What're you going to do, eh?
0:21:22 > 0:21:23Batter your dad?
0:21:23 > 0:21:26- Eh? Throw me out?- Billy! Stop it!
0:21:26 > 0:21:28Ah!
0:21:28 > 0:21:30- Mummy!- Get up!
0:21:30 > 0:21:34- Stop it!- Dad, get off him!- Get out!
0:21:39 > 0:21:40Get out!
0:21:40 > 0:21:43You're not getting back in.
0:21:49 > 0:21:50Ever.
0:21:53 > 0:21:55'Y'know, I think I'm actually lucky.'
0:21:56 > 0:22:01Not many men can pinpoint the exact moment they became a man.
0:22:02 > 0:22:05But I can.
0:22:05 > 0:22:11I can honestly say that I have never let anyone I cared about down again.
0:22:11 > 0:22:15That's what's good about this, I suppose. Sometimes, I forget that.
0:22:16 > 0:22:18Are you letting Imogen down?
0:22:19 > 0:22:21No!
0:22:21 > 0:22:25No, I'm not letting her down. She's letting me down.
0:22:25 > 0:22:28Me and Karen AND Jack, we've all had our moments.
0:22:28 > 0:22:31But they've not humiliated me like she has.
0:22:31 > 0:22:34They've not kicked me like she has.
0:22:34 > 0:22:37Gone against everything that matters to me.
0:22:37 > 0:22:39What happened to your dad?
0:22:42 > 0:22:46- Time's up.- Why are you so reluctant to talk about him now?
0:22:46 > 0:22:49Is he dead?
0:22:49 > 0:22:51I don't know and I don't care.
0:22:51 > 0:22:53I don't feel bad about it.
0:22:53 > 0:22:57I don't lose sleep about it. But I'll give him this.
0:22:59 > 0:23:04He taught me the biggest lesson I could've ever had about being a husband, a father and a man.
0:23:06 > 0:23:09He taught me how not to do it.
0:23:15 > 0:23:17Your coat.
0:23:18 > 0:23:20I'd like you to do one last thing.
0:23:20 > 0:23:23Elaine, I think I'm done dragging through the past.
0:23:23 > 0:23:25All you've done is remind me to stick to my guns.
0:23:25 > 0:23:28Think of when you kicked him out, when you were terrified.
0:23:28 > 0:23:31Only put yourself and Imogen in there.
0:23:32 > 0:23:34Get up!
0:23:36 > 0:23:41Get out! You're not getting back in!
0:23:56 > 0:24:01Hi, Karen. Yes, we're done. I need to get out.
0:24:03 > 0:24:07She says she left a key on the shelf above the door.
0:24:07 > 0:24:09Yes. He's got it.
0:24:09 > 0:24:12OK, I'll see you tomorrow.
0:24:12 > 0:24:14One question you need to answer.
0:24:14 > 0:24:17For yourself. Not for me. Your dad...
0:24:17 > 0:24:20Is that how you want things to end with Imogen?
0:24:42 > 0:24:45MUSIC: "Too Much Too Young" by The Specials
0:24:54 > 0:24:55Rob?
0:25:04 > 0:25:05It was fine.
0:25:05 > 0:25:08That's it, it's fine?
0:25:08 > 0:25:11Yeah, fine.
0:25:11 > 0:25:13Who fancies fish and chips for tea?
0:25:13 > 0:25:16I suppose.
0:25:16 > 0:25:19Right, well, I'll go.
0:25:19 > 0:25:21Who wants to keep me company?
0:25:27 > 0:25:28I'll come.
0:25:38 > 0:25:42So...what did Elaine say?
0:25:42 > 0:25:44That would be telling.
0:25:46 > 0:25:48I don't really feel like anything.
0:25:48 > 0:25:50Don't talk rubbish. You've got to have something.
0:25:50 > 0:25:53Otherwise you'll waste away.
0:25:53 > 0:25:56And I'm not having that on MY watch.
0:25:57 > 0:26:00Maybe some chips?
0:26:16 > 0:26:17You're a danger to yourself.
0:26:17 > 0:26:20I'm going to have to keep an even closer eye on you now.
0:26:20 > 0:26:23If they find out at work, they'll wrap me in cotton wool.
0:26:23 > 0:26:25Or worse, be nice to me.
0:26:25 > 0:26:29- Do you think this meeting is significant?- It is if we make it so.
0:26:29 > 0:26:32- Do you think I look different? - Yes. Sexier than ever.
0:26:32 > 0:26:35Stay away from us.
0:26:35 > 0:26:36Not now. I'm warming you up.
0:26:40 > 0:26:43Subtitles by Red Bee Media Ltd
0:26:43 > 0:26:46E-mail subtitling@bbc.co.uk