0:00:26 > 0:00:29I said, "I can't possibly see him this afternoon."
0:00:29 > 0:00:33I've got a Shiatsu at four. Other than that, I'm positively drowning.
0:00:33 > 0:00:36- Can I get a coffee, please? - The line starts here!
0:00:36 > 0:00:39I want a macchiato, soya milk and an extra shot.
0:00:40 > 0:00:44Honestly, Saskia, trying to get anything approaching decent
0:00:44 > 0:00:46service in this town is impossible...
0:00:46 > 0:00:50And a skinny blueberry muffin. What?
0:00:53 > 0:00:55Darling, you'd never make it.
0:00:55 > 0:00:57We're so far north of Watford it's like another planet.
0:00:57 > 0:00:59Have you finished?
0:00:59 > 0:01:02Saskia, I'll call you back after my meeting.
0:01:02 > 0:01:05Can I get some full fat milk, please - from a cow.
0:01:05 > 0:01:06And one of those sticky bun things.
0:01:08 > 0:01:10- Cheers.- Can you let your manager know I want to discuss
0:01:10 > 0:01:12the catering for the event this evening?
0:01:12 > 0:01:17PHONES RING
0:01:17 > 0:01:20- Hello?- Hello? - Valerie?- Christine?
0:01:20 > 0:01:22- What's wrong?- What's happened? Typical!- You're kidding.
0:01:22 > 0:01:25- I'm having breakfast. - It's my morning off.
0:01:25 > 0:01:28- You'll just have to deal with it. - Yes, of course I'm coming.- Bye.- Bye.
0:01:33 > 0:01:35Can I get this in a takeout cup? I've got to go.
0:01:36 > 0:01:38It pays to delegate, you know.
0:01:42 > 0:01:44Have you got a paracetamol or something?
0:01:44 > 0:01:45I've got a head like a bear's botty.
0:01:45 > 0:01:48I thought you were going to have an early night before the interview.
0:01:48 > 0:01:50- I was on a promise.- Who to? - New barmaid in the Grapes,
0:01:50 > 0:01:53said she'd show me her puppies. I'm serious.
0:01:53 > 0:01:55She's just had a litter.
0:01:55 > 0:01:59Oh, crikey, look at that. Oh, I'm going to go blind working here!
0:02:01 > 0:02:03Girls love a man in uniform - fact.
0:02:03 > 0:02:05That's assuming you get the job.
0:02:05 > 0:02:07Barry's not exactly a normal bloke, I did warn you.
0:02:07 > 0:02:10- How do I look?- Knackered. - Thanks a bunch!
0:02:10 > 0:02:14- Don't blow it, Franklyn.- You sound like my dad. See you later.
0:02:21 > 0:02:24Yeah, just you keep walking, pal.
0:02:26 > 0:02:28BEEPING
0:02:28 > 0:02:31Valerie, that's it.
0:02:31 > 0:02:33Sorry, but it just keeps beeping.
0:02:33 > 0:02:34Could you call the alarm company, please?
0:02:34 > 0:02:37I'll get back to the rest of my morning off.
0:02:38 > 0:02:42This is the last thing I need. I've got Mrs Tembe back off hols today.
0:02:44 > 0:02:47Don't worry your pretty head - I'll sort this.
0:02:47 > 0:02:50I've got an interview just now, but I'll be back later.
0:02:50 > 0:02:51You're going for another job?
0:02:51 > 0:02:53No, I'm conducting the interview.
0:02:53 > 0:02:58It's a huge responsibility, but one which I take fully in my stride.
0:02:58 > 0:03:02I've never been very good at interviews... I get all flustered.
0:03:02 > 0:03:05Well, let's hope my candidate takes these
0:03:05 > 0:03:09things as seriously as I do - I don't take prisoners.
0:03:13 > 0:03:15Hello?
0:03:15 > 0:03:19Anybody home? Shop?!
0:03:20 > 0:03:22- D'you work here, darling? - Um, yes.
0:03:22 > 0:03:26Right, well, I want to see a doc. I haven't got an appointment.
0:03:26 > 0:03:28That's OK. We operate a drop-in service.
0:03:28 > 0:03:34There are a couple of people ahead of you... Sorry.
0:03:34 > 0:03:36Do I know you from somewhere?
0:03:36 > 0:03:38I don't think so. Where's your lav?
0:03:38 > 0:03:40I've got terrible IBS today.
0:03:40 > 0:03:42Downstairs.
0:03:49 > 0:03:52Hi! I'm Franklyn Ward. I'm here for the interview.
0:03:53 > 0:03:54That's right...
0:03:57 > 0:03:59Which starts at half past nine.
0:04:00 > 0:04:02But it's...
0:04:03 > 0:04:04Right.
0:04:11 > 0:04:13Mrs Tembe!
0:04:13 > 0:04:14Good morning, Miss Pitman.
0:04:14 > 0:04:16How was Portugal?
0:04:16 > 0:04:19Oh, very relaxing, thank you.
0:04:19 > 0:04:22I've prepared a checklist for you, it just covers some
0:04:22 > 0:04:25of the minor administrative matters that cropped up in your absence.
0:04:25 > 0:04:28Miss Pitman, I have only just walked through the door.
0:04:28 > 0:04:30Let me put the kettle on, and then we can have a proper catch-up.
0:04:30 > 0:04:33I am sure you have everything under control.
0:04:33 > 0:04:36Well, well, if it isn't old Miss Snotty Knickers!
0:04:38 > 0:04:39What is she doing here?
0:04:46 > 0:04:48Come in, Mr Ward.
0:04:51 > 0:04:52If you'd like to take a seat.
0:04:52 > 0:04:54Thanks. Ooh, nice office.
0:04:56 > 0:04:58My name is Barry Bigelow.
0:04:58 > 0:05:01I'm interviewing you today for the post of temporary security officer
0:05:01 > 0:05:04at Letherbridge University Security.
0:05:04 > 0:05:05Just so you're aware,
0:05:05 > 0:05:08I will be recording this interview for training purposes.
0:05:08 > 0:05:09Right.
0:05:12 > 0:05:15For the benefit of the tape, would you state your full name, please?
0:05:17 > 0:05:18Uh, Franklyn Ward.
0:05:18 > 0:05:21Have you got a criminal record, Mr Ward?
0:05:21 > 0:05:25I've got Agadoo by Black Lace - does that count?
0:05:27 > 0:05:29- This better be good, Valerie. - Are you in charge here?
0:05:29 > 0:05:31I'm Howard Bellamy - practice manager.
0:05:31 > 0:05:34- Mrs Carr here... - Miss Carr!
0:05:34 > 0:05:38Was taken off the list at the Mill after repeated warnings.
0:05:38 > 0:05:41I tried to explain that both surgeries are affiliated.
0:05:41 > 0:05:43That stuck-up cow Julia Parsons has had me blacklisted.
0:05:43 > 0:05:46Why don't we find somewhere more private to talk about this?
0:05:46 > 0:05:48So you can brush it under the carpet?
0:05:48 > 0:05:51You constantly missed appointments. You were rude and confrontational.
0:05:51 > 0:05:53- Well, nothing has changed there. - Mrs Tembe.
0:05:53 > 0:05:56I had a drug problem, darling. I gave my own mother what-for.
0:05:56 > 0:05:58I'm sorry, Miss Carr, but if you were taken off the patient
0:05:58 > 0:06:00list at the Mill, then there's nothing I can do.
0:06:00 > 0:06:02You done this on purpose!
0:06:02 > 0:06:05- I'm afraid I'm going to have to ask you to leave.- Oh, I'm going.
0:06:05 > 0:06:08I'm giving an interview this afternoon with one of the red tops,
0:06:08 > 0:06:12and I'm damn sure I'm going to mention how you treated me.
0:06:12 > 0:06:15As if the press would be interested in anything she has to say.
0:06:15 > 0:06:19I'll be in my office if there's any more dramas.
0:06:19 > 0:06:21I'm sure I've seen her somewhere before.
0:06:23 > 0:06:25Oh! Let's get back to the checklist.
0:06:25 > 0:06:28I've been looking forward to this all morning.
0:06:28 > 0:06:31Oh, and I mustn't forget to give you these invitations.
0:06:31 > 0:06:33I'm having a Halloween party tomorrow night.
0:06:33 > 0:06:36I wondered if you'd hand out all the invites to everyone at the Mill?
0:06:36 > 0:06:39There's one for you as well. It's just a bit of fun.
0:06:42 > 0:06:45Are there any reasons why you haven't been able to
0:06:45 > 0:06:48stay in one job for more than three months?
0:06:48 > 0:06:52I, uh... I keep on getting headhunted.
0:06:52 > 0:06:55Look, I've always wanted to work in security.
0:06:55 > 0:06:59Well, there's the matter of the CRB check.
0:06:59 > 0:07:03Already there. I did a stint as a Redcoat on Barry Island.
0:07:06 > 0:07:09No, I don't think you're what we're looking for.
0:07:12 > 0:07:15That's not what the SAS said.
0:07:19 > 0:07:21What?
0:07:21 > 0:07:27Me and Jimmi Clay, we did an SAS survival course on Anglesey.
0:07:28 > 0:07:30And Dr Clay can corroborate all this?
0:07:32 > 0:07:33Too right he can.
0:07:36 > 0:07:37Come in.
0:07:37 > 0:07:39Howard, I'm not disturbing you, am I?
0:07:39 > 0:07:42Valerie? You disturb me? Never.
0:07:42 > 0:07:46It's just that I knew I'd seen that Moira Carr somewhere before.
0:07:48 > 0:07:51She's set up a charity to help kids get off drugs.
0:07:51 > 0:07:55"Moira Carr, a recovered heroin, addict told hundreds of Letherbridge
0:07:55 > 0:07:58"schoolchildren yesterday how she ruined her life with drugs,
0:07:58 > 0:08:00"urging them not to follow a similar path.
0:08:00 > 0:08:03"Now Moira aims to take her campaign to the national media
0:08:03 > 0:08:05"and television."
0:08:05 > 0:08:07And we showed her the door.
0:08:09 > 0:08:10- Thank you, Mr Clarke.- Thank you.
0:08:15 > 0:08:18Can I have a word?
0:08:18 > 0:08:21- How was Barry? - Like a week's worth of constipation.
0:08:21 > 0:08:25- I did warn you. - Jimmi, you know you said you'd be my referee?- Did I?
0:08:25 > 0:08:28- The thing is, I might have told Barry a few porky pies.- Franklyn!
0:08:28 > 0:08:31I said you'd corroborate my story.
0:08:31 > 0:08:32PHONE RINGS
0:08:35 > 0:08:37Hello?
0:08:38 > 0:08:40Barry. Hi, how are you?
0:08:44 > 0:08:46Hello?
0:08:46 > 0:08:49Ah, Miss Carr. Howard Bellamy - Campus surgery.
0:08:49 > 0:08:51Oh, yeah. What do you want?
0:08:51 > 0:08:55Well, I just wanted to apologise for asking you to leave the building.
0:08:55 > 0:08:57I've just been reading about your charity work.
0:08:57 > 0:09:01You've changed your tune. Worried I'll slag you off to the papers?
0:09:01 > 0:09:04I'm sorry if I jumped to the wrong conclusion but, to be fair,
0:09:04 > 0:09:06you were being rather abrupt with my reception staff.
0:09:06 > 0:09:09Yeah. I suppose.
0:09:09 > 0:09:11I have got a gob on me - I'll give you that.
0:09:11 > 0:09:15I work with a charity myself, helping ex-servicemen -
0:09:15 > 0:09:18some of them get hooked on drugs. I wondered if you'd be interested
0:09:18 > 0:09:21in talking to them about some of your experiences?
0:09:21 > 0:09:24Hmm, if you think it'll help.
0:09:24 > 0:09:27And you're welcome to re-register at either practice.
0:09:27 > 0:09:29Why don't you pop in this afternoon?
0:09:29 > 0:09:30Oh, I can't today.
0:09:30 > 0:09:34It takes three bus rides to get to your place, and I'm not well.
0:09:34 > 0:09:36Well, there must be a surgery nearer home.
0:09:36 > 0:09:40There is, Cumberland House - I'm blacklisted there, too.
0:09:40 > 0:09:41Well, maybe I can help.
0:09:41 > 0:09:44I know the practice manager at Cumberland House
0:09:44 > 0:09:45and he owes me a favour.
0:09:45 > 0:09:47Why don't you let me speak to him on your behalf?
0:09:47 > 0:09:48All right.
0:09:50 > 0:09:51An SAS survival course?
0:09:51 > 0:09:54It's called thinking on your feet.
0:09:54 > 0:09:57Well, fortunately for you, he must be some sort of military nut because
0:09:57 > 0:09:58apparently he liked it.
0:09:58 > 0:10:00Apparently he's got a "balaclava and all the equipment."
0:10:00 > 0:10:02PHONE RINGS
0:10:04 > 0:10:07Hello? Talk of the devil.
0:10:07 > 0:10:08All right there, Bazza...
0:10:10 > 0:10:13Yeah, I meant Mr Bigelow.
0:10:13 > 0:10:15What's that?
0:10:15 > 0:10:17Well, I don't know.
0:10:17 > 0:10:19I'll just have to check my diary. Give me a sec.
0:10:23 > 0:10:26Actually, I do have a window free this afternoon.
0:10:26 > 0:10:29Great. Yeah, see you then.
0:10:29 > 0:10:31He wants me to start immediately. Nice one, Jimbo!
0:10:31 > 0:10:33Just remember, I've stuck my neck out for you.
0:10:33 > 0:10:35Don't do anything stupid.
0:10:35 > 0:10:36He who dares, wins, mate.
0:10:40 > 0:10:42Excuse me, where can I find the practice manager?
0:10:42 > 0:10:43Upstairs.
0:10:46 > 0:10:47I'll call you back.
0:10:52 > 0:10:54Haven't you heard of knocking?
0:10:54 > 0:10:56- I'm here to see Hugo. - Got an appointment?
0:10:56 > 0:10:59I didn't think I needed one - I've known Hugo for ages.
0:10:59 > 0:11:02I'm Howard Bellamy of the Mill Health Centre and Campus surgery.
0:11:02 > 0:11:08YOU'RE Howard Bellamy. I'm Holly, Hugo's daughter.
0:11:08 > 0:11:11I've been meaning to drop by and introduce myself.
0:11:12 > 0:11:14- Is Hugo around? - No.
0:11:14 > 0:11:17He's disappeared off to Phnom Penh with his Thai bride.
0:11:17 > 0:11:20I'm in charge now. Why don't I show you round?
0:11:20 > 0:11:22We're in the middle of renovations...
0:11:22 > 0:11:24I'm here about a patient, Moira Carr.
0:11:24 > 0:11:26She's been taken off the list at our surgery and
0:11:26 > 0:11:28would prefer to be part of this practice.
0:11:28 > 0:11:33Oh, I see, trying to palm the dregs of your patient list onto me?
0:11:33 > 0:11:35That's very naughty.
0:11:35 > 0:11:37Actually, Moira's a reformed heroin addict.
0:11:37 > 0:11:40She's set up a charitable initiative on the estate to help get
0:11:40 > 0:11:43kids off drugs. I know how much Hugo likes to support local
0:11:43 > 0:11:45charities - I thought he'd be interested.
0:11:45 > 0:11:48Oh, gosh, of course. Hugo's motto has always been "the patient is king".
0:11:48 > 0:11:51We'll do anything to support the local community.
0:11:51 > 0:11:53Really? I thought Letherbridge was
0:11:53 > 0:11:56"so far north of Watford it was like a different planet"?
0:11:56 > 0:11:58I was joking.
0:11:59 > 0:12:02I'd love to take your patient,
0:12:02 > 0:12:06especially if it'll get me Brownie points.
0:12:06 > 0:12:07Well, I'd appreciate your help.
0:12:07 > 0:12:11And, in return, maybe I can take you for lunch?
0:12:11 > 0:12:13Maybe some other time.
0:12:13 > 0:12:16Now, listen here, darling. I was told I could register here!
0:12:16 > 0:12:19Miss Carr. I've just been speaking to the practice manager on your behalf.
0:12:19 > 0:12:22You're the lady that would like to register.
0:12:22 > 0:12:24Lady?
0:12:24 > 0:12:27Christine, get a patient registration form, would you?
0:12:27 > 0:12:29Why don't you go up to my office?
0:12:29 > 0:12:32I'd love to hear all about your charity work.
0:12:33 > 0:12:35Give my regards to Hugo.
0:12:35 > 0:12:38I must pop into the Mill sometime - check out the competition.
0:12:42 > 0:12:44I'll be fighting the ladies off in this.
0:12:44 > 0:12:47I bet they're all over you like nits, Bazza.
0:12:47 > 0:12:49It's not about pulling women, Officer Ward,
0:12:49 > 0:12:51it's a symbol of authority.
0:12:51 > 0:12:52Right. Gotcha.
0:12:54 > 0:12:58You'll need to wear this at all times during your induction.
0:12:58 > 0:13:01But I'll look like a bell-end in this!
0:13:01 > 0:13:05It's a statutory requirement during your probationary period.
0:13:05 > 0:13:06Oh, come on, Bazza.
0:13:06 > 0:13:09This department's already two men down.
0:13:10 > 0:13:12Besides...
0:13:13 > 0:13:15I've a very important job for you.
0:13:17 > 0:13:18Well, why didn't you say so?
0:13:18 > 0:13:20So put that on and follow me.
0:13:21 > 0:13:23I look like a lollipop lady.
0:13:25 > 0:13:29So...that's it regarding the admin you've missed. Oh, by the way,
0:13:29 > 0:13:32Moira Carr will be registering at Cumberland House. You owe me one.
0:13:32 > 0:13:33KNOCK ON DOOR
0:13:33 > 0:13:35Come in!
0:13:36 > 0:13:37Ah, Holly?
0:13:37 > 0:13:39Not disturbing you, am I?
0:13:39 > 0:13:40Um, no...
0:13:40 > 0:13:42I will go and type up that memo.
0:13:43 > 0:13:47You turned down my lunch invitation for that?
0:13:47 > 0:13:49It's a working lunch.
0:13:49 > 0:13:50Very impressive surgery.
0:13:50 > 0:13:54This is exactly how I envisage Cumberland House.
0:13:54 > 0:13:56Sorry to turn up on the hoof like this,
0:13:56 > 0:13:58but I've got a proposition for you.
0:14:00 > 0:14:02Observe the windscreen.
0:14:02 > 0:14:04Could do with a wash.
0:14:04 > 0:14:08That is a student concessionary parking permit,
0:14:08 > 0:14:12which is mandatory unless parking in a designated visitor area.
0:14:12 > 0:14:13Right.
0:14:13 > 0:14:17Here's your copy of the full concessionary parking guidelines.
0:14:17 > 0:14:20Say nighty-night to insomnia.
0:14:20 > 0:14:24I'd like you to check each and every one to ensure they're valid.
0:14:24 > 0:14:27What? Every car?! Are you joking?!
0:14:28 > 0:14:30Report back to me when you've finished.
0:14:30 > 0:14:31Give me a break!
0:14:33 > 0:14:36Is that what you wanted to be when you grew up? A traffic warden?
0:14:36 > 0:14:39It's security officer, actually, pal!
0:14:43 > 0:14:46- Very impressive stuff. - I think so.
0:14:46 > 0:14:51I understand you used to work as a business consultant to GP surgeries.
0:14:51 > 0:14:52You've been checking up on me.
0:14:52 > 0:14:54I like to do my research.
0:14:54 > 0:14:56Well, I'm very flattered you asked for my feedback.
0:14:56 > 0:14:57Oh, I didn't.
0:14:57 > 0:15:00I want you as a partner, Howard.
0:15:00 > 0:15:02If we combine our surgeries,
0:15:02 > 0:15:04we could change the face of healthcare in Letherbridge -
0:15:04 > 0:15:05create a super-practice.
0:15:05 > 0:15:08And you've priced these up? The in-house dispensary?
0:15:08 > 0:15:11- The holistic healing centre? - Every penny.
0:15:13 > 0:15:15- What's your timescale? - It's tight.
0:15:15 > 0:15:19I had another surgery lined up, but we parted ways.
0:15:19 > 0:15:22They had a number of undisclosed debts.
0:15:22 > 0:15:27So I'm looking for a new investor - someone who shares my vision.
0:15:27 > 0:15:30I'd like to announce the partnership tonight.
0:15:30 > 0:15:31Tonight?
0:15:31 > 0:15:33I'm chairing a PR event at the Icon.
0:15:33 > 0:15:35I can't move that quickly.
0:15:35 > 0:15:37All I need is a signature, Howard.
0:15:37 > 0:15:40I'm not asking for funds at this stage.
0:15:40 > 0:15:43I already have a deal with a pharmacy chain to provide
0:15:43 > 0:15:45the in-house dispensary.
0:15:45 > 0:15:47Their funding is contingent on me
0:15:47 > 0:15:49having the signature of a partnering practice.
0:15:50 > 0:15:52If we made a formal announcement tonight,
0:15:52 > 0:15:55it would seal the deal for them.
0:15:56 > 0:15:57I'll need to speak to the partners.
0:15:57 > 0:15:59This is a massive opportunity.
0:16:01 > 0:16:03Imagine what we could achieve together.
0:16:07 > 0:16:10I took the liberty of making us a pot of Earl Grey.
0:16:10 > 0:16:13This is what I have been looking forward to all day.
0:16:13 > 0:16:16Me too. I'm dying to hear all about your holiday.
0:16:16 > 0:16:18Mrs Tembe, I need you to set up an urgent partners meeting.
0:16:18 > 0:16:19Heston, are you available now?
0:16:19 > 0:16:22I am. Was that Holly Fox I saw you with?
0:16:22 > 0:16:24- You know her? - Well, I know Hugo.
0:16:24 > 0:16:26- We share a taste for the finer things in life.- He's in Cambodia.
0:16:26 > 0:16:29Yeah. He's doing voluntary work, building a dam.
0:16:29 > 0:16:31Holly's running Cumberland House.
0:16:31 > 0:16:34Is that wise, after what happened?
0:16:36 > 0:16:38OK. Thank you. Bye.
0:16:40 > 0:16:41Put that on ice, would you?
0:16:41 > 0:16:44And I've dictated a revised press release.
0:16:49 > 0:16:51So? How are things at the Campus?
0:16:51 > 0:16:54Oh, fine. Why?
0:16:54 > 0:16:57I just know that Valerie can be a little over-zealous.
0:16:57 > 0:17:01Perhaps you could let her know how much we appreciate her hard work.
0:17:01 > 0:17:04Massage her ego, she might calm down a little.
0:17:04 > 0:17:08That reminds me, there is one of these for you -
0:17:08 > 0:17:11an invitation to her Halloween party.
0:17:11 > 0:17:16Urg! Is that really necessary? Are you going?
0:17:16 > 0:17:19- To a Halloween party?- Well, I know you don't approve but...
0:17:19 > 0:17:21At least we know she's made an effort.
0:17:23 > 0:17:25I will think about it.
0:17:26 > 0:17:32Hmm. Now that, Dr Carter, is a very fine cup of tea.
0:17:47 > 0:17:51Hello. I'd like to speak to Howard Bellamy, please. It's urgent.
0:17:51 > 0:17:52It's Holly Fox.
0:17:55 > 0:17:58Howard? I need a decision. The phone's ringing off the hook here.
0:18:00 > 0:18:02Holly, I'm afraid it's going to be a no.
0:18:02 > 0:18:03What?
0:18:04 > 0:18:07But surely you can see what a massive opportunity this is?
0:18:07 > 0:18:09I just don't think it's going to work for us.
0:18:09 > 0:18:12An hour ago you were biting my hand off.
0:18:12 > 0:18:15Yes. Well, that was before I heard about your last business venture.
0:18:15 > 0:18:17That's got nothing to do with this.
0:18:17 > 0:18:21Well, I really must get on now. I'm needed at the Campus.
0:18:21 > 0:18:23Well, I wish you all the best.
0:18:23 > 0:18:25You realise the Mill stands to get left behind
0:18:25 > 0:18:27if you don't come on board with this?
0:18:28 > 0:18:31Well, we'll take that risk. Good luck.
0:18:40 > 0:18:41Oh, hi, Barry.
0:18:41 > 0:18:44Valerie, this is Paddy - he'll fix the alarm.
0:18:44 > 0:18:47Don't worry, I'll show him where it is.
0:18:47 > 0:18:50Then I'll put the kettle on, shall I?
0:18:50 > 0:18:52We can have a chat, if you've got a minute?
0:18:52 > 0:18:53Yeah...
0:18:56 > 0:18:57I'd like that.
0:18:57 > 0:18:58ALARM BEEPS
0:18:58 > 0:19:02Yoo-hoo! Is anybody there? Coo-ee!
0:19:03 > 0:19:06ALARM BEEPS
0:19:06 > 0:19:08Hello?
0:19:08 > 0:19:10Do you work here, dear?
0:19:10 > 0:19:12I've been sent to see a doctor.
0:19:12 > 0:19:15- Sorry. You're going to have to use the disabled lift.- What?
0:19:15 > 0:19:18- I said, "You're going to have to...!"- There's no need to shout.
0:19:18 > 0:19:20How do you have your tea, Val?
0:19:20 > 0:19:22I'm out here.
0:19:22 > 0:19:23The lift's just through there.
0:19:23 > 0:19:28Yes. I know, dear. I'm trying to tell you the lift isn't working.
0:19:28 > 0:19:30Everything all right?
0:19:30 > 0:19:31Lift's broken.
0:19:31 > 0:19:33Why are you all on the stairs?
0:19:33 > 0:19:34The lift's broke.
0:19:35 > 0:19:37Your phone's going, Val.
0:19:37 > 0:19:39How am I going to get her up the stairs?
0:19:41 > 0:19:43There's just one thing for it.
0:19:46 > 0:19:49- Where d'you want her? - Over there.- She weighs a ton.
0:19:49 > 0:19:50I heard that, young man.
0:19:50 > 0:19:53- I thought you were deaf. - I heard that too.
0:19:53 > 0:19:55The practice manager isn't here at the moment,
0:19:55 > 0:19:59but I can assure you that we haven't turned any patients away.
0:19:59 > 0:20:03There's certainly variety in this job. You all right there, princess?
0:20:03 > 0:20:08Yes, thank you. Now I need to make the appointment.
0:20:08 > 0:20:10Sorry, I'm going to have to call you back.
0:20:10 > 0:20:12What was that, dear? Just a moment.
0:20:12 > 0:20:14These gentlemen carried you up the stairs
0:20:14 > 0:20:17because we thought you were disabled!
0:20:17 > 0:20:21I'm not disabled, I was merely testing your disabled access routes.
0:20:21 > 0:20:25Why? Are you planning on becoming disabled at a later date?
0:20:25 > 0:20:29Don't be facetious, young man. Now, I need to see a doctor.
0:20:29 > 0:20:31Are you registered with us?
0:20:31 > 0:20:34Howard, I've had the Gazette on the phone.
0:20:34 > 0:20:38No. But that nice lady at Cumberland House said her patient lists
0:20:38 > 0:20:43- were full and that I should come here.- What?
0:20:43 > 0:20:46Somebody's been telling the Gazette that we're blacklisting patients.
0:20:46 > 0:20:48There she is! Hello!
0:20:48 > 0:20:50I'd like a word with you.
0:20:50 > 0:20:52Make sure this lady sees a doctor, Valerie.
0:20:54 > 0:20:56Have you any Bourbons, dear?
0:20:56 > 0:20:58And I'd like a nice cup of tea.
0:21:00 > 0:21:04Psst! Let Daniel see the old trout.
0:21:05 > 0:21:07You don't like him very much, do you?
0:21:07 > 0:21:10Can you blame me, after what he did to Jimmi?
0:21:10 > 0:21:11What's that?
0:21:14 > 0:21:16And all this because I turned you down?
0:21:16 > 0:21:18I don't know what you're talking about.
0:21:18 > 0:21:20This is petty and pathetic.
0:21:20 > 0:21:21I took Moira Carr off your hands,
0:21:21 > 0:21:24I thought it only fair you take one off mine.
0:21:24 > 0:21:27These are real people, not some pawns in a stupid game.
0:21:28 > 0:21:31And whatever happened to "the patient being king"?
0:21:31 > 0:21:35Look, Howard, I'm giving you one last opportunity.
0:21:35 > 0:21:38Patients get to choose their own provider.
0:21:38 > 0:21:40Do you really think they'll choose
0:21:40 > 0:21:42this place over my shiny new surgery?
0:21:44 > 0:21:45And once that happens,
0:21:45 > 0:21:48it won't be long before your staff want to jump ship as well.
0:21:48 > 0:21:51Well, we'll see what Hugo has to say about this.
0:21:51 > 0:21:52He's halfway up the Mekong.
0:21:52 > 0:21:54The answer's still no.
0:21:54 > 0:21:55Fine.
0:21:55 > 0:21:58If you'll excuse me, I've got a new partnership to announce.
0:21:58 > 0:22:01You can't use the press to advertise NHS services!
0:22:01 > 0:22:05I'm a PR guru. I can get the press to do whatever I want.
0:22:17 > 0:22:20Valerie, get me a conference call with the practice managers of every
0:22:20 > 0:22:24surgery in Letherbridge - excluding Cumberland House.
0:22:24 > 0:22:28And get me the number of the British Consulate in Cambodia.
0:22:28 > 0:22:29Cambodia?
0:22:29 > 0:22:30ASAP.
0:22:32 > 0:22:35I've never been so popular.
0:22:35 > 0:22:38I've just had Mrs Tembe on the phone, singing my praises.
0:22:38 > 0:22:41Although I am a bit busy at the moment, actually.
0:22:41 > 0:22:42No worries. What's this?
0:22:42 > 0:22:44I'm making invitations for a Halloween party I'm having
0:22:44 > 0:22:47tomorrow night. Would you come?
0:22:47 > 0:22:50And would you give Barry an invitation as well?
0:22:50 > 0:22:51Of course.
0:22:51 > 0:22:55I reckon you're a bit sweet on big ole Bazza.
0:22:55 > 0:22:57- Oi! Am not. - Valerie?
0:22:59 > 0:23:01Anyway, better be off.
0:23:04 > 0:23:07Have any of the surgeries returned my calls?
0:23:07 > 0:23:08No. Sorry.
0:23:10 > 0:23:11Well, keep trying, please.
0:23:13 > 0:23:15Hi. Everything OK?
0:23:15 > 0:23:17Clean bill of health.
0:23:19 > 0:23:20And how about you?
0:23:22 > 0:23:23Are you OK?
0:23:25 > 0:23:27Fine.
0:23:27 > 0:23:28Really?
0:23:30 > 0:23:32You can't kid a kidder, love.
0:23:34 > 0:23:35Bad day?
0:23:39 > 0:23:42Whatever it is, it's not worth it.
0:23:57 > 0:23:59Drink?
0:23:59 > 0:24:01White wine.
0:24:01 > 0:24:03Two glasses of white wine, please.
0:24:07 > 0:24:09Come to gloat?
0:24:09 > 0:24:10Not my style.
0:24:10 > 0:24:12PHONE RINGS
0:24:16 > 0:24:20Daddy, hi. Thanks for getting back to me. No, I'm fine.
0:24:21 > 0:24:25Look, whatever you've been told about the practice, it's not true...
0:24:26 > 0:24:32What? But I thought... Sorry, this is a really bad line.
0:24:32 > 0:24:33Can I call you back later?
0:24:37 > 0:24:39You didn't tell him?
0:24:39 > 0:24:42It didn't seem fair.
0:24:42 > 0:24:43I'm sorry.
0:24:43 > 0:24:45It's a small town - we look out for each other.
0:24:46 > 0:24:48This was all for my father's benefit.
0:24:50 > 0:24:52I just wanted him to be proud of me
0:24:52 > 0:24:54You've got some great ideas -
0:24:54 > 0:24:57you just need to keep a hold of your finances.
0:24:57 > 0:25:01It's OK. I've decided healthcare isn't for me after all.
0:25:01 > 0:25:03So what's all this in aid of?
0:25:05 > 0:25:08Giving someone else a platform,
0:25:08 > 0:25:10giving my ego the night off.
0:25:12 > 0:25:13Moira?
0:25:13 > 0:25:17I've talked the Mayoress into backing her charity.
0:25:17 > 0:25:19So why the change of heart?
0:25:19 > 0:25:22The patient is king after all.
0:25:23 > 0:25:24Excuse me.
0:25:24 > 0:25:28- Your father would be proud of you. - Thanks.
0:25:30 > 0:25:32Do you know what?
0:25:32 > 0:25:34I rather like you, Howard Bellamy.
0:25:34 > 0:25:37I wish we'd met under different circumstances.
0:25:49 > 0:25:53It's my privilege to introduce to you a woman who wanted to
0:25:53 > 0:25:56give something back to her community.
0:25:56 > 0:25:59That woman is Moira Carr. Moira.
0:25:59 > 0:26:01APPLAUSE
0:26:03 > 0:26:05Thanks, Holly.
0:26:05 > 0:26:06Hold up. Here comes Darth Vader.
0:26:09 > 0:26:11Going somewhere nice, Dr Granger?
0:26:11 > 0:26:13Yes, taking my daughter to Greece.
0:26:16 > 0:26:18You checking up on me, guv?
0:26:18 > 0:26:20Just doing my rounds.
0:26:20 > 0:26:24All parking permits checked, all infringements noted on here.
0:26:27 > 0:26:30- Fancy a pint? - Yes. Hang on a minute.
0:26:44 > 0:26:45See you tomorrow.
0:26:45 > 0:26:47PHONE BEEPS
0:26:50 > 0:26:52Oh, Franklyn!
0:26:57 > 0:27:02Silence, please, for the Prince of Darkness.
0:27:02 > 0:27:05Welcome, creatures of the night. The moon is red with blood.
0:27:05 > 0:27:10Mrs Dallison, it's Dr Reid.
0:27:10 > 0:27:13Who are these people? I didn't invite them.
0:27:13 > 0:27:15How's it going?
0:27:15 > 0:27:18Not bad. Nobody's died.
0:27:20 > 0:27:22Subtitles By Red Bee Media Ltd