0:00:38 > 0:00:42CLOCK TICKS
0:01:01 > 0:01:03Mate, she's 21 and seriously hot.
0:01:03 > 0:01:05Right, so what does she see in you?
0:01:06 > 0:01:08Morning, Doctor Khella.
0:01:08 > 0:01:09Yeah.
0:01:09 > 0:01:11Hey, I didn't hear you two come in last night.
0:01:11 > 0:01:12You usually make a right old racket!
0:01:12 > 0:01:13Aran didn't stay.
0:01:13 > 0:01:15Getting tired of you already?
0:01:15 > 0:01:16Leave it, will you?
0:01:16 > 0:01:20All right, Grumpy Chops! What's happened now?
0:01:21 > 0:01:22Nothing...
0:01:22 > 0:01:24We had a bust-up.
0:01:26 > 0:01:27You split up?
0:01:27 > 0:01:28Oh, that's terrible.
0:01:28 > 0:01:30Yeah, but we'll sort it.
0:01:30 > 0:01:33- How you going to do that?- He'll come round. He just needs some space.
0:01:33 > 0:01:35Derek and I were about the same age as you
0:01:35 > 0:01:37when we decided to end things.
0:01:37 > 0:01:39You might think it's the worst thing in the world
0:01:39 > 0:01:42but I've never regretted it.
0:01:42 > 0:01:44Look at me now!
0:01:44 > 0:01:45Thanks!
0:01:45 > 0:01:47Morning.
0:01:47 > 0:01:50Good to see some poppies. It's the last working day before Remembrance Sunday.
0:01:50 > 0:01:53- Here we go...- Doctor Tyler.
0:01:53 > 0:01:57Look, I have bought one, all right, I've put some money in the box?
0:01:57 > 0:01:59The point being you wear one to show a sign of respect.
0:01:59 > 0:02:01Yeah, yeah, can we change the record?
0:02:01 > 0:02:04In that case, let's talk about today.
0:02:04 > 0:02:06The CCG's called an urgent meeting,
0:02:06 > 0:02:08following an incident at another local practice.
0:02:08 > 0:02:11They're reviewing palliative care procedures. I need someone there.
0:02:11 > 0:02:14Whoa. Hold on a minute. Why do I have to go?
0:02:14 > 0:02:16As far as I can know, you're not down for afternoon surgery.
0:02:16 > 0:02:18No, because I was going to do some paperwork, leave early.
0:02:18 > 0:02:20Did you book half a day's leave?
0:02:20 > 0:02:22Well, no, but I don't think...
0:02:22 > 0:02:23Then I see no problem.
0:02:23 > 0:02:26Sorry, you can't just spring this on me, expect me to drop everything!
0:02:26 > 0:02:28- Just what kind of doctor are you? - What?
0:02:28 > 0:02:30Because I haven't got time for people who won't
0:02:30 > 0:02:31pull their weight around here.
0:02:31 > 0:02:33Do I make myself clear?!
0:02:43 > 0:02:46Your BP's 140 over 90, so still a little high.
0:02:48 > 0:02:49Am I on the correct medication?
0:02:49 > 0:02:51I'd say so, yes.
0:02:51 > 0:02:54Is that guesswork or your expert opinion?
0:02:54 > 0:02:56You're at the top end of the range.
0:02:56 > 0:02:58I don't see the point of giving you any additional medication
0:02:58 > 0:03:02until your current medication has had the chance to work.
0:03:02 > 0:03:03So I'll just have to cross my fingers?
0:03:03 > 0:03:05We'll keep you monitored every three months or so.
0:03:05 > 0:03:08Let's hope I don't drop dead of a heart attack in the meantime!
0:03:08 > 0:03:10No.
0:03:10 > 0:03:13Did Doctor Granger explain to you the dietary
0:03:13 > 0:03:14and lifestyle changes that can help?
0:03:14 > 0:03:16Yes, at great length.
0:03:16 > 0:03:18And have you managed to stick to them?
0:03:18 > 0:03:22I'm perfectly capable of following simple advice.
0:03:23 > 0:03:25Right, OK, is there anything else?
0:03:25 > 0:03:27I've obviously taken up enough of your time.
0:03:27 > 0:03:30So just my prescription, if that's not too much trouble?
0:03:33 > 0:03:35Why bother buying one?
0:03:35 > 0:03:36Excuse me?
0:03:36 > 0:03:39If you're not going to put it on. What's the point?
0:03:39 > 0:03:43If there's nothing else I can help you with, Mrs Wilkinson...
0:03:43 > 0:03:46I'd like to think that it's not just a token gesture,
0:03:46 > 0:03:48that you understood the meaning.
0:03:48 > 0:03:49Perhaps I'm expecting too much.
0:03:49 > 0:03:52I'm very well aware of the sacrifices made on my behalf.
0:03:52 > 0:03:55Yes, I forgot to put on my poppy, that doesn't make me ignorant.
0:03:55 > 0:03:57Maybe if it was more personal to you,
0:03:57 > 0:03:59you'd sound a little more sincere?
0:03:59 > 0:04:01To be honest, I'm actually quite relieved
0:04:01 > 0:04:04I don't come from a family that thinks invading another country,
0:04:04 > 0:04:06bombing half its civilians is the answer to anything.
0:04:06 > 0:04:08What do you suggest as the alternative?
0:04:08 > 0:04:10Anything's better than what's happening right now.
0:04:10 > 0:04:13Do we even know why we are still in Afghanistan?
0:04:13 > 0:04:14Iraq was enough of a mess.
0:04:14 > 0:04:17My husband was killed in Iraq in 2005.
0:04:17 > 0:04:20I'm so sorry, I didn't realise.
0:04:24 > 0:04:26Oh, please, don't insult me.
0:04:35 > 0:04:37- It's all kicking off out there. - What do you mean?
0:04:37 > 0:04:41- Jas and Aran have split up. - Aw, that's a shame.
0:04:41 > 0:04:43What happened?
0:04:43 > 0:04:45I don't know. She didn't say much.
0:04:45 > 0:04:47Then Howard started laying in to Kevin.
0:04:47 > 0:04:49He'll lay into you if he sees that.
0:04:49 > 0:04:51It's an important statement of principle.
0:04:51 > 0:04:53Yeah, right.
0:04:53 > 0:04:57- Can I nab a box of gloves?- Yes.
0:04:57 > 0:04:58Oh...
0:04:58 > 0:05:00Chris told me about you and Aran.
0:05:00 > 0:05:02Sorry.
0:05:02 > 0:05:03You poor thing.
0:05:03 > 0:05:05It's fine.
0:05:06 > 0:05:08Thought you'd broken up?
0:05:08 > 0:05:10Can everyone just stop bugging me, all right?
0:05:10 > 0:05:12Jas...
0:05:12 > 0:05:15- SHE SIGHS - Oh, cheers.
0:05:15 > 0:05:17I'm just going to do something!
0:05:20 > 0:05:24I wasn't that drunk, I remember the house! Amongst other things.
0:05:29 > 0:05:32All right, I'll pick you up at eight? Bye.
0:05:46 > 0:05:47CRASH!
0:05:53 > 0:05:56No, no, no! Why does this always happen to me?
0:06:02 > 0:06:05Mrs Wilkinson? Mrs Wilkinson, are you OK?
0:06:12 > 0:06:13What were you doing?
0:06:13 > 0:06:18- Me?!- You obviously weren't paying attention. Look at my car!
0:06:18 > 0:06:21Hang on a minute. I was already pulling out when you started reversing.
0:06:21 > 0:06:22Why didn't you see me?
0:06:22 > 0:06:24I don't appreciate your tone.
0:06:24 > 0:06:27And I don't appreciate being accused of something I didn't do!
0:06:27 > 0:06:29In your opinion.
0:06:29 > 0:06:33Look, why don't we leave this to our insurance companies to decide.
0:06:33 > 0:06:36Let's swap details and be on our way, yeah?
0:06:36 > 0:06:38Fine. Off you go then!
0:06:40 > 0:06:42We can't put this off any longer.
0:06:42 > 0:06:45Agreed. Did Daniel tell you exactly when he's coming back?
0:06:45 > 0:06:48No, and Dr Carmichael is being elusive.
0:06:48 > 0:06:50Running both surgeries without them is becoming impossible.
0:06:50 > 0:06:54- OK, it's simple, we offer Emma a permanent position. - No, that won't work.
0:06:54 > 0:06:56Why not? It's long overdue.
0:06:56 > 0:06:59With all the recent upheaval, we need someone who's a team player.
0:06:59 > 0:07:01She's easy to get on with and I hear nothing
0:07:01 > 0:07:02but good things from patients.
0:07:02 > 0:07:03She's flighty and unreliable.
0:07:03 > 0:07:05Really? In what way?
0:07:05 > 0:07:07Are you just going to ignore everything I say?!
0:07:07 > 0:07:10I don't understand your objections. Is this about Emma?
0:07:10 > 0:07:13Or because I'm not wearing a poppy?
0:07:13 > 0:07:16Fine, I'll ask her.
0:07:23 > 0:07:27So you can't do anything until she contacts her insurance company?
0:07:27 > 0:07:29Meantime, I twiddle my thumbs?!
0:07:35 > 0:07:38Yeah, right, I'll call you back in half an hour.
0:07:38 > 0:07:41All she has to do is make a simple phone call.
0:07:41 > 0:07:43I've got to get my car fixed.
0:07:43 > 0:07:46I can't turn up at Ellie's with it looking like that.
0:07:46 > 0:07:47He still hasn't called.
0:07:47 > 0:07:50Who? Oh, yeah, right.
0:07:51 > 0:07:52What do you think I should do?
0:07:52 > 0:07:55Only you know if it's salvageable.
0:07:55 > 0:07:57Is that it?
0:07:57 > 0:07:58What do you want me to say?
0:07:58 > 0:07:59A bit of support would be nice.
0:07:59 > 0:08:02Face it, you've been blowing hot and cold with the guy for ages.
0:08:02 > 0:08:03No, I haven't.
0:08:04 > 0:08:05Maybe it's for the best.
0:08:05 > 0:08:08You don't know what you're talking about.
0:08:08 > 0:08:11Do you reckon I should take it into the garage? At least that way
0:08:11 > 0:08:14I can find out how much it's going to cost to get fixed. Jas?
0:08:33 > 0:08:38My passport's up to date and I've had all my jabs!
0:08:38 > 0:08:39Sorry?
0:08:39 > 0:08:42Word on the grapevine is that you're off on holiday.
0:08:42 > 0:08:45Have you come to whisk me away?
0:08:45 > 0:08:50No. Actually I've been talking to Heston and I've brought you this.
0:08:52 > 0:08:54You just need to sign it.
0:09:01 > 0:09:02Good offer.
0:09:03 > 0:09:05You're turning it down?
0:09:05 > 0:09:09Locum work suits me right now.
0:09:09 > 0:09:14I'm not really into all the 9 to 5 thing, personal reasons.
0:09:15 > 0:09:17Would you mind if I ask what they are?
0:09:17 > 0:09:19Yes, I do mind.
0:09:21 > 0:09:23It's Doctor Tyler.
0:09:23 > 0:09:24I've just been to the garage
0:09:24 > 0:09:26and they reckon it'll cost about 700 to get my car fixed.
0:09:26 > 0:09:29So can you hurry up and call your insurance so we can get this sorted?
0:09:35 > 0:09:38So, how was your morning?
0:09:38 > 0:09:40Fine. Did you want something, Rosemary?
0:09:40 > 0:09:43Have you had lunch yet? I could make us something.
0:09:43 > 0:09:45I'm perfectly capable.
0:09:45 > 0:09:48How about a cup of tea instead?
0:09:48 > 0:09:49TELEPHONE RINGS
0:09:53 > 0:09:57'Hello. Your call cannot be taken at the moment, so please leave your name...'
0:09:57 > 0:09:58Aren't you going to get that?
0:09:58 > 0:10:00It won't be anything important.
0:10:00 > 0:10:03'Hello, it's Mark Sandford calling from Hillford Barracks.
0:10:03 > 0:10:05'I was just wondering how you were doing.
0:10:05 > 0:10:07'Why don't you pop over one day soon?
0:10:07 > 0:10:08'Could you give me call?'
0:10:08 > 0:10:12Don't you think perhaps it would be good for you to speak to them?
0:10:12 > 0:10:15If you're making tea, I'd like an Earl Grey.
0:10:15 > 0:10:16KNOCK ON DOOR
0:10:16 > 0:10:19- SIGHS:- Probably some sales person.
0:10:19 > 0:10:21I can answer it if you like?
0:10:21 > 0:10:23There's some shortbread in the cupboard.
0:10:33 > 0:10:36- What are you doing here?- Why are you giving me the run-around?
0:10:36 > 0:10:39- What?- You're not returning my calls.
0:10:39 > 0:10:41The insurance company haven't heard from you either.
0:10:41 > 0:10:42Really?
0:10:42 > 0:10:45All you have to do is make a simple phone call.
0:10:46 > 0:10:48Don't you have better things to do?
0:10:48 > 0:10:52No, actually, I missed my meeting thanks to you, so no, I don't.
0:10:52 > 0:10:55You can't just turn up at my house like this.
0:10:55 > 0:10:57I wouldn't have to if you'd made the phone call.
0:10:57 > 0:10:58Is there a problem here?
0:11:00 > 0:11:01It's complicated.
0:11:01 > 0:11:02Go on.
0:11:04 > 0:11:05The car isn't mine.
0:11:06 > 0:11:07So who does it belong to?
0:11:07 > 0:11:10It belonged to my husband.
0:11:11 > 0:11:14Now my daughter Abigail looks after it.
0:11:14 > 0:11:17Can't you get her to ring the insurance company?
0:11:18 > 0:11:19It's not that simple.
0:11:19 > 0:11:22- Why not?- She's in Helmand.
0:11:23 > 0:11:27- She's in the army, too?- Yes, she is out there risking her life.
0:11:27 > 0:11:3120 years old and she's risking her life every day.
0:11:31 > 0:11:32Under constant threat of bombardment.
0:11:32 > 0:11:37So if you think I'm going to worry her with something so trivial...
0:11:37 > 0:11:39So, what ARE you going to do?
0:11:39 > 0:11:41Nothing, you'll just have to wait!
0:11:41 > 0:11:44Hold on a minute, you can't do that...
0:11:44 > 0:11:46I need my car...
0:11:51 > 0:11:53Is that a celebration meal or comfort food?
0:11:54 > 0:11:56It's all I could face.
0:11:57 > 0:11:58What did he say?
0:11:58 > 0:12:00I haven't spoken to him.
0:12:00 > 0:12:02Why not?
0:12:02 > 0:12:04He hasn't called.
0:12:04 > 0:12:08Oh, why haven't you done something about it, phoned or...?
0:12:08 > 0:12:09I don't know.
0:12:10 > 0:12:14- You are still into this guy, aren't you?- Yeah, course...
0:12:14 > 0:12:17Well, then, what's the problem? Seems pretty straight forward to me.
0:12:17 > 0:12:19If you want to get back together.
0:12:20 > 0:12:21It's such a mess!
0:12:22 > 0:12:26- I know.- I feel so awful. I got us back together again.
0:12:26 > 0:12:29No, it's not your fault.
0:12:29 > 0:12:31He only split with me because he knew it's what I wanted.
0:12:33 > 0:12:34I've already broken his heart once.
0:12:34 > 0:12:39Oh, Jas. Jas, you can't force yourself to love someone.
0:12:45 > 0:12:46Thanks, Mand.
0:12:50 > 0:12:52You won't believe what's just happened.
0:12:52 > 0:12:55I might take me weeks to get my car sorted.
0:12:55 > 0:12:57- Where's she going?- I think she's got other things on her mind.
0:12:57 > 0:13:03Anyway, it turns out that the car belongs to this woman's daughter who's out in Afghanistan.
0:13:03 > 0:13:05She won't do anything about it until the daughter comes back.
0:13:05 > 0:13:09Why not? If it's her name on the insurance.
0:13:09 > 0:13:11Of course! What an idiot.
0:13:11 > 0:13:13Cheers, Mand.
0:13:13 > 0:13:14She must have given a reason?
0:13:15 > 0:13:17Personal circumstances.
0:13:17 > 0:13:18Did you try and persuade her?
0:13:18 > 0:13:20Because I'd have thought this was a done deal.
0:13:20 > 0:13:23- What's that supposed to mean? - It's obvious you have reservations.
0:13:23 > 0:13:25So next time, you want me to put a gun to her head, do you?!
0:13:25 > 0:13:27We can't carry on like this. We need a permanent solution.
0:13:27 > 0:13:30Which is exactly the reason why we need to recruit a new GP.
0:13:30 > 0:13:32Not again. I haven't got the stomach for it.
0:13:34 > 0:13:37- This is the Practice Manager, Howard Bellamy.- How can I help?
0:13:37 > 0:13:38Diana Wilkinson.
0:13:40 > 0:13:44Another one with scant concern for our service men and women.
0:13:44 > 0:13:47Are you referring to the fact that Doctor Carter is not wearing a poppy?
0:13:47 > 0:13:49It shows a lack of respect.
0:13:49 > 0:13:51- Well, I hardly think... - Doctor Carter's a physician.
0:13:51 > 0:13:53His abilities shouldn't be judged on what charities
0:13:53 > 0:13:55he supports or what he wears on his lapel.
0:13:55 > 0:14:01- Do you also condone harassment and intimidation by members of your staff?- No, of course not.
0:14:01 > 0:14:04Because I won't have it. I will not be talked to like that!
0:14:04 > 0:14:07Not by a rude, insolent young man.
0:14:07 > 0:14:09Would you like to tell me what this is about?
0:14:09 > 0:14:11One of your GPs, that's what.
0:14:11 > 0:14:14Turning up at my house, making threats!
0:14:16 > 0:14:20You think it's acceptable to call her seven times?
0:14:20 > 0:14:22Only because she was messing me around.
0:14:22 > 0:14:24On top of that, you go round to her house.
0:14:24 > 0:14:27Where she says your behaviour was aggressive and intimidating.
0:14:27 > 0:14:28That's not how it was.
0:14:28 > 0:14:30Whoa, she's blowing this all out of all proportion.
0:14:30 > 0:14:34You suggested she call her daughter serving in Afghanistan.
0:14:34 > 0:14:37I just asked her to make a phone call.
0:14:37 > 0:14:38Incredible!
0:14:38 > 0:14:41I don't know what's going on with this woman. But something's not right.
0:14:41 > 0:14:44What's not right is your appalling lack of regard.
0:14:44 > 0:14:48You appear to have shown no understanding of the patient's needs, respect for her situation.
0:14:48 > 0:14:51I suggest you go round there right now and apologise to Mrs Wilkinson.
0:14:51 > 0:14:54- And say what? - Whatever it takes to put right.
0:14:54 > 0:14:56Let's hope it doesn't jeopardise your position here.
0:14:56 > 0:14:58What? What's this got to do with my job?
0:14:58 > 0:15:00Complaints like that have a habit of snowballing.
0:15:00 > 0:15:03Before you know it, they're in front of the Board, the GMC...
0:15:03 > 0:15:06Need me to spell it out?
0:15:10 > 0:15:11OK? All the best.
0:15:13 > 0:15:15So, I thought I'd get a few of us together
0:15:15 > 0:15:17and go to the Icon after work. Do you fancy it?
0:15:17 > 0:15:18Oh yes, please.
0:15:18 > 0:15:22Oh, we could all go out dancing afterwards.
0:15:22 > 0:15:23Wouldn't that be brilliant?!
0:15:23 > 0:15:24You reckon?
0:15:24 > 0:15:26Who else is going?
0:15:26 > 0:15:31Mrs Tembe's got a church meeting and Jimmi can't because he's running for a change.
0:15:31 > 0:15:34I'll drag Jas along cos she needs cheering up.
0:15:34 > 0:15:35Mandy's said she's up for it.
0:15:35 > 0:15:37Up for what?
0:15:37 > 0:15:38Oh, just a little drink.
0:15:40 > 0:15:43- Have you got a minute?- Sure.
0:15:49 > 0:15:51I just thought you'd like to know
0:15:51 > 0:15:54- that I've been offered a permanent job here.- What?!
0:15:54 > 0:15:56Don't panic, I turned it down.
0:15:57 > 0:15:59Thought you'd be pleased.
0:15:59 > 0:16:02I just think the pair of us working here every day...
0:16:02 > 0:16:05I know, a recipe for disaster, right?
0:16:05 > 0:16:09- Do you fancy the pub, then?- Yeah.
0:16:10 > 0:16:12So long as you don't embarrass me of course!
0:16:21 > 0:16:23Look, I know I'm the last person you want to see.
0:16:23 > 0:16:25Yes, you are.
0:16:25 > 0:16:27I just wanted to apologise.
0:16:28 > 0:16:29Please go away.
0:16:29 > 0:16:31I've decided not to pursue the claim.
0:16:33 > 0:16:35I'm asking you to leave.
0:16:35 > 0:16:39I'll sort out my car, you deal with yours.
0:16:39 > 0:16:41- That's the end of it. What do you think?- NOW!
0:16:41 > 0:16:43Or I'm calling the police!
0:17:00 > 0:17:01HE SIGHS HEAVILY
0:17:13 > 0:17:15Hello, Doctor Tyler. How are you?
0:17:15 > 0:17:16Mrs Bartlett.
0:17:16 > 0:17:18Is everything OK?
0:17:18 > 0:17:20Not really.
0:17:20 > 0:17:23I was hoping it was a good sign, you coming here.
0:17:23 > 0:17:28- I don't follow.- Diana moving forward, asking for help.
0:17:28 > 0:17:31I'm here because Mrs Wilkinson ran into my car.
0:17:31 > 0:17:33Oh, heavens, is she all right?
0:17:33 > 0:17:34Physically, she's fine.
0:17:36 > 0:17:40She shouldn't have been driving that thing. She's not coping very well.
0:17:40 > 0:17:41You're telling me.
0:17:41 > 0:17:43Don't get me wrong, I'm sorry she lost her husband
0:17:43 > 0:17:47but slamming the door in my face, threatening to call the police.
0:17:48 > 0:17:50This isn't about Anthony's death.
0:17:50 > 0:17:52Then what is it about?
0:17:52 > 0:17:56Abby. Diana's daughter Abigail.
0:17:56 > 0:17:57I don't understand.
0:17:58 > 0:18:02She was killed six weeks ago.
0:18:05 > 0:18:08He should have acted more professionally.
0:18:08 > 0:18:10Mrs Wilkinson was a tad highly strung.
0:18:10 > 0:18:14All the more reason to keep his personal opinions away from work.
0:18:14 > 0:18:16Is that why you stuck up for me?
0:18:16 > 0:18:18"I disagree with what you say,
0:18:18 > 0:18:21"but I will defend to the death your right to say it."
0:18:21 > 0:18:22Good man.
0:18:22 > 0:18:24Can I tempt the pair of you with the Icon?
0:18:24 > 0:18:27- What's the occasion? - I'm calling a ceasefire.
0:18:27 > 0:18:29Things have been a bit fraught around the place today.
0:18:29 > 0:18:31If you've got a problem with a member of staff,
0:18:31 > 0:18:32come and see me in my office.
0:18:32 > 0:18:34Heston, your round?
0:18:34 > 0:18:36Why not?
0:18:38 > 0:18:39I don't want him here.
0:18:39 > 0:18:40It's all right.
0:18:40 > 0:18:42Why can't you leave me alone?
0:18:42 > 0:18:43I just want to talk.
0:18:43 > 0:18:45Please, Diana, I think it would be good for you.
0:18:45 > 0:18:48Rosemary told me about your daughter...
0:18:48 > 0:18:49Why don't we sit down?
0:18:52 > 0:18:53Is that her?
0:18:58 > 0:19:01- Put it back.- What is it?
0:19:02 > 0:19:04- Nothing. - It's addressed to Abigail?
0:19:04 > 0:19:06It's a birthday card.
0:19:06 > 0:19:11Abby would have been 21 the week after she died.
0:19:11 > 0:19:14They sent the card back to Diana with her things.
0:19:16 > 0:19:21- I'm so sorry. - Oh, please! Don't pretend you care.
0:19:21 > 0:19:23At least this morning you were honest.
0:19:23 > 0:19:27No, I was angry. It doesn't mean I don't appreciate the personal cost.
0:19:27 > 0:19:29What you've lost.
0:19:29 > 0:19:33You lot, with all your supposed expertise.
0:19:33 > 0:19:35You don't know what it means!
0:19:35 > 0:19:36My lot?
0:19:36 > 0:19:38You doctors.
0:19:38 > 0:19:42How come not one of you did a thing for Anthony, or for her?
0:19:42 > 0:19:44You blame doctors for what happened?
0:19:44 > 0:19:47Too slow to react. They should have done more.
0:19:47 > 0:19:50They said the force of the blast, the explosion...
0:19:50 > 0:19:53What was the point of them being there if they couldn't save her?
0:19:53 > 0:19:56Believe me, it's the worst feeling in the world
0:19:56 > 0:20:00when you lose a patient, but sometimes you just can't save them.
0:20:00 > 0:20:02No matter how much you try.
0:20:02 > 0:20:07And then when they repatriated her,
0:20:07 > 0:20:11they decided that I wasn't allowed to see her.
0:20:12 > 0:20:15Perhaps they thought it was best if you remembered her the way she was?
0:20:18 > 0:20:20I'm her mother...
0:20:25 > 0:20:26..it was my right.
0:20:26 > 0:20:28I needed to see her!
0:20:30 > 0:20:31To say goodbye?
0:20:31 > 0:20:33It's all right, Diana.
0:20:33 > 0:20:35What would you say to Abby if she was still here?
0:20:35 > 0:20:38- Doctor Tyler, I don't think... - What would it be?
0:20:40 > 0:20:43- I don't know. - If you'd seen her that day.
0:20:47 > 0:20:49I'd tell her...
0:20:51 > 0:20:53I'd tell her that that she was precious...
0:20:54 > 0:20:57She was the most precious thing in my life...
0:21:01 > 0:21:05She cried on me, many times when her father died
0:21:05 > 0:21:07but she was the strong one.
0:21:07 > 0:21:09I never told her...
0:21:12 > 0:21:15..but I wouldn't have got through it without her.
0:21:15 > 0:21:18And I would give anything, anything,
0:21:18 > 0:21:23to have her here with me, for her to be safe!
0:21:30 > 0:21:32I know we agreed to call it a draw
0:21:32 > 0:21:34but we had most of the tokens. We would have won.
0:21:34 > 0:21:36Are you still going on about that?
0:21:36 > 0:21:40I can't believe we thought that crazy man had been sent by Howard!
0:21:40 > 0:21:43Personally, I haven't got over the sight of Heston in combat gear.
0:21:43 > 0:21:46I thought I did rather well. Bit of the old Sly Stallone!
0:21:46 > 0:21:48More like Dame Edna!
0:21:49 > 0:21:51I think we should do another one.
0:21:51 > 0:21:53More team building? No way!
0:21:53 > 0:21:55No, Valerie's right. It'd be good that.
0:21:55 > 0:21:57- QUIZ MASTER:- OK, then, eyes down.
0:21:57 > 0:22:00Question number one -
0:22:00 > 0:22:04Gala, Jonagold and Pink Lady
0:22:04 > 0:22:08are varieties of which fruit?
0:22:08 > 0:22:13How about a staff Karaoke night? Or a Voice-type competition?
0:22:13 > 0:22:16Oh, yeah, that would be loads of fun.
0:22:16 > 0:22:18- Sounds like my idea of hell! - Questions number two -
0:22:18 > 0:22:26which stadium has been the venue for two - yes - World Cup final matches?
0:22:26 > 0:22:27I know that one.
0:22:31 > 0:22:33Estadio Azteca in Mexico City.
0:22:34 > 0:22:37A friend of mine did this Krypton Factor style thing once...
0:22:37 > 0:22:41If you're still around, maybe I could thrash you a second time?
0:22:41 > 0:22:44I heard about this chocolate-making challenge you can do.
0:22:44 > 0:22:51Number three - Pomp & Circumstance March No.1 by Sir Edward William Elgar
0:22:51 > 0:22:55is better known as what?
0:22:55 > 0:22:57Land of Hope and Glory.
0:22:57 > 0:22:58Easy-peasy.
0:23:04 > 0:23:05How is she?
0:23:05 > 0:23:08Having a rest.
0:23:08 > 0:23:11Poor thing, I just wish I could do more.
0:23:11 > 0:23:14She's not alone. That's the most important thing.
0:23:15 > 0:23:18I lost my husband to cancer, not long before Anthony was killed.
0:23:20 > 0:23:21It gave us a bond.
0:23:22 > 0:23:26But however hard that was, this is so much worse.
0:23:28 > 0:23:33To lose the two people you love most, you can barely comprehend it.
0:23:33 > 0:23:36Do you think part of her blames the army,
0:23:36 > 0:23:38questions whether she should have let Abby go?
0:23:38 > 0:23:40No, absolutely not.
0:23:40 > 0:23:42How come?
0:23:42 > 0:23:44Diana's from a military family.
0:23:44 > 0:23:46Doing your bit for Queen and country,
0:23:46 > 0:23:51sacrificing yourself for others, it's who they are.
0:23:53 > 0:23:55You make sure she sticks to her appointment?
0:23:55 > 0:23:57I'll drive her myself.
0:23:57 > 0:23:58That might be a good idea.
0:24:04 > 0:24:09Which Beatle led the way across the zebra crossing
0:24:09 > 0:24:12on the Abbey Road album cover?
0:24:12 > 0:24:15- McCartney.- Lennon!
0:24:15 > 0:24:16Just had a text from Kevin.
0:24:16 > 0:24:18Diana Wilkinson has withdrawn her complaint.
0:24:18 > 0:24:20So, he grovelled accordingly?
0:24:20 > 0:24:23It appears that way. He's not coming tonight.
0:24:23 > 0:24:28Which French hero of World War I was tried for treason
0:24:28 > 0:24:31after World War II?
0:24:31 > 0:24:32Oh, really!
0:24:32 > 0:24:34- Mussolini? - No, he was Italian.
0:24:36 > 0:24:37Petain.
0:24:40 > 0:24:44"Judge a man by his questions rather than his answers".
0:24:44 > 0:24:46Another Voltaire quote?
0:24:46 > 0:24:49- Well, like yours, it was only attributed to him.- Right.
0:24:49 > 0:24:53What I'm saying is, how about another quiz?
0:24:53 > 0:24:55More of an intellectual challenge?
0:24:55 > 0:24:58Exactly. I'll set the questions this time.
0:24:58 > 0:25:00You can do what you like. I'll be on holiday.
0:25:03 > 0:25:07This piece of music is by which composer?
0:25:11 > 0:25:12We could do it when you come back?
0:25:12 > 0:25:14Or what about before you go?
0:25:14 > 0:25:17As a man who put us through that delightful outward bounds course,
0:25:17 > 0:25:20you wouldn't want to miss out on this, would you?
0:25:23 > 0:25:25Hi, Ellie. Look, I'm really sorry
0:25:25 > 0:25:28but I'm not going to be able to make it tonight.
0:25:29 > 0:25:31Yeah, some other time, perhaps.
0:25:31 > 0:25:36MUSIC: "Ave Maria" performed by Aaron Neville
0:25:37 > 0:25:45# Maria, gratia plena
0:25:45 > 0:25:53# Ave, ave dominus
0:25:54 > 0:25:59# Dominus tecum
0:26:00 > 0:26:08# Benedicta tu in mulieribus
0:26:09 > 0:26:16# Et benedictus
0:26:18 > 0:26:22# Et benedictus
0:26:22 > 0:26:27# Fructus ventris
0:26:27 > 0:26:29# Ventris tuae
0:26:29 > 0:26:36# Jesus
0:26:38 > 0:26:42# Ave
0:26:42 > 0:26:49# Maria... #
0:27:08 > 0:27:09Nurse Marquez goes...
0:27:09 > 0:27:10Buzz!
0:27:10 > 0:27:11Nurse Reid goes...
0:27:11 > 0:27:13Ding.
0:27:13 > 0:27:14Question number one.
0:27:14 > 0:27:20"We are trying to conceive, how often do we have sex?"
0:27:20 > 0:27:21Not often enough.
0:27:21 > 0:27:25I have come to apologise. I am so sorry.
0:27:25 > 0:27:27- I did not mean to speak out of turn. - No.
0:27:27 > 0:27:28I have baked you a fruit cake.
0:27:52 > 0:27:54Subtitles by Red Bee Media Ltd