0:00:30 > 0:00:32TELEVISION PRESENTERS SPEAK
0:00:36 > 0:00:39Come on, guys, we need a break. Let's get out of here.
0:00:40 > 0:00:42Mum gone to the Doctors?
0:00:42 > 0:00:45PHONE RINGS
0:00:47 > 0:00:50I've, er, got to go out for a bit.
0:00:55 > 0:00:57(No way!)
0:00:57 > 0:00:58Sam, have you taken...?
0:01:00 > 0:01:02Selfish bitch! I'll kill her! I swear!
0:01:05 > 0:01:07Just, er...put this on, yeah?
0:01:10 > 0:01:13I just don't see how we can tackle all of this in time.
0:01:13 > 0:01:15We won't have to. The new practice manager will.
0:01:15 > 0:01:19But the re-accreditation is so much for one person to deal with, especially straight into the job.
0:01:19 > 0:01:22Well, we'll make sure we appoint the right person, then, won't we?
0:01:22 > 0:01:26- Now, come on, fuel up. Interviewing is exhausting.- No.
0:01:26 > 0:01:29- Dulcie got my mobile number? - She's got mine.
0:01:29 > 0:01:30What if you can't answer?
0:01:30 > 0:01:34The woman is a godsend - taking a baby at such short notice.
0:01:34 > 0:01:38- You're sure she can handle it?- The woman has had twins! Do you want to wait for her to have a police check?
0:01:38 > 0:01:43It's just...we're going to work together for the first time. It's weird! You know?
0:01:43 > 0:01:46- Leaving him with a stranger. - I've known Dulcie for years!
0:01:46 > 0:01:49She's brought up two children, practically single-handed,
0:01:49 > 0:01:52while simultaneously running her own business, OK?
0:01:52 > 0:01:56Fine, you stay home today. We will interview without you.
0:01:56 > 0:01:58OK, OK.
0:01:58 > 0:01:59We need to pull together, Daniel.
0:01:59 > 0:02:00You're right, I'm sorry.
0:02:00 > 0:02:03- OK, now I've got the changing bag, you bring him down.- Yeah.
0:02:03 > 0:02:05See you in the car.
0:02:08 > 0:02:10- Hi, can I help? - I'm looking for my mum.
0:02:10 > 0:02:12OK.
0:02:12 > 0:02:13Has she been in?
0:02:13 > 0:02:15Well, you can start by telling me her name?
0:02:15 > 0:02:18She comes in same morning every week, sees Dr Clay.
0:02:18 > 0:02:21- Well, he sees a lot of people. - Shirley. Shirley Paige.
0:02:23 > 0:02:25So, you going to tell me or what?
0:02:25 > 0:02:26No.
0:02:26 > 0:02:29Where do you get off speaking to me like that, you snotty cow?!
0:02:29 > 0:02:33- No, your mum hasn't been in. - I've been called in to the station.
0:02:33 > 0:02:35Oh, Misha.
0:02:35 > 0:02:36Everything OK?
0:02:36 > 0:02:38Peachy.
0:02:38 > 0:02:40Misha's lost her mother - and her manners.
0:02:40 > 0:02:43- Why, what's going on?- Have you seen her this morning or not?
0:02:43 > 0:02:45- There's no need to be like that. - SHE'S being rude!
0:02:45 > 0:02:48Er, SHE is a member of staff here. She's also my wife.
0:02:48 > 0:02:50(Whatever.)
0:02:50 > 0:02:52Unbelievable.
0:02:52 > 0:02:55Runs in the family. Listen, I've got to go.
0:02:57 > 0:03:00Thankfully, I'm a doctor, not a practice manager.
0:03:00 > 0:03:03I'd hate to jump through these ridiculous paper hoops.
0:03:03 > 0:03:07- Speak too soon!- Look, let's cross that bridge when we've appointed.
0:03:07 > 0:03:09- IF we've appointed.- Meaning?
0:03:09 > 0:03:11Well, we're hardly overflowing with candidates.
0:03:11 > 0:03:13There is always Mrs Tembe.
0:03:13 > 0:03:15Look, I appreciate her filling in, but long-term?
0:03:15 > 0:03:17She's really not a viable option.
0:03:17 > 0:03:20Well, she's a hard worker, knows the practice.
0:03:20 > 0:03:22Mrs Tembe is in no way a replacement for Julia.
0:03:22 > 0:03:26She just doesn't have the skills or experience we need.
0:03:26 > 0:03:29Especially now. Whoever it is has to hit the ground running.
0:03:29 > 0:03:31Well, more than run - and by Thursday.
0:03:31 > 0:03:33We should have advertised for Superman.
0:03:33 > 0:03:35Superwoman, more like!
0:03:35 > 0:03:37OK, so let's just give these candidates a chance,
0:03:37 > 0:03:40- and one of them may surprise us.- I don't think you really believe that.
0:03:40 > 0:03:43I am trying to be positive!
0:03:43 > 0:03:46Well, believe it or not, so am I. I just think we need a plan B.
0:03:46 > 0:03:49- If Julia were here, we'd be running like clockwork.- Yeah!
0:03:49 > 0:03:54Oh, yeah, given that we have a ton of work to do and not much time...
0:03:54 > 0:03:55Leave it with me.
0:04:03 > 0:04:05I don't do credit, I've told you.
0:04:08 > 0:04:10About time.
0:04:11 > 0:04:13Well?
0:04:13 > 0:04:15- Bit of a problem.- Who with?
0:04:15 > 0:04:17No-one, I made all the deliveries.
0:04:17 > 0:04:18So, where's my money?
0:04:19 > 0:04:20I'll get it.
0:04:20 > 0:04:22Again, where's my money?
0:04:22 > 0:04:26My mum took it, all right? It's no biggie.
0:04:26 > 0:04:29Look, I said I'll get it, I just need a bit of time.
0:04:29 > 0:04:30Do I look like a bank?!
0:04:30 > 0:04:32You've earned enough off my back.
0:04:32 > 0:04:33There's plenty of others queuing up.
0:04:33 > 0:04:39- That's fine. I'm sick of this hassle, anyway.- So, when Kris counts up, that's what I tell him, is it?
0:04:39 > 0:04:41I'm not covering for you.
0:04:41 > 0:04:43You mess with me, you're messing with him.
0:04:44 > 0:04:47Just remember where you are in the food chain.
0:04:47 > 0:04:52- Look, Aaron, I just need a bit... - You NEED to get me that cash, fast.
0:04:52 > 0:04:53How?
0:04:53 > 0:04:54Use your imagination.
0:04:56 > 0:04:58Yes, my man?
0:04:59 > 0:05:01We had a tip-off that he'd just done a big deal,
0:05:01 > 0:05:03but we couldn't find anything.
0:05:03 > 0:05:04What's wrong with him?
0:05:04 > 0:05:07Well, he suddenly developed breathing problems
0:05:07 > 0:05:09when we asked him questions he didn't want to answer.
0:05:09 > 0:05:12We've been watching him for ages, but he's smart enough
0:05:12 > 0:05:14to always use kids to move his stuff so nothing touches him.
0:05:14 > 0:05:18He's here. Kris, I've just been filling in Doctor Clay.
0:05:18 > 0:05:20- Told you I was asthmat... - HE PANTS
0:05:20 > 0:05:21All yours.
0:05:22 > 0:05:26All right, I'm just going to undo this, OK?
0:05:28 > 0:05:31- Do you use an inhaler? - They wouldn't let me go and get it.
0:05:31 > 0:05:34They jumped me - one of them sat on my chest.
0:05:34 > 0:05:36It was assault.
0:05:36 > 0:05:37I don't even know why I'm here.
0:05:37 > 0:05:39They must have told you.
0:05:39 > 0:05:42Something to do with drug dealing, but I'm just a student.
0:05:42 > 0:05:44OK, deep breaths.
0:05:44 > 0:05:46HE EXHALES
0:05:46 > 0:05:49- I need me inhaler. - Yeah, I'll sort one.
0:05:52 > 0:05:54HE COUGHS
0:06:25 > 0:06:27SHE BREATHES HEAVILY
0:07:03 > 0:07:05Come on, come on, pick up!
0:07:05 > 0:07:07SHE EXHALES
0:07:09 > 0:07:11Julia, hi, it's Zara.
0:07:11 > 0:07:16Could you give me a call back just as soon as you get this, please?
0:07:16 > 0:07:17Thanks.
0:07:17 > 0:07:19I wouldn't hold your breath.
0:07:19 > 0:07:22- Sorry?- Do you need to speak to her urgently?
0:07:22 > 0:07:25Only I think she'll be tanning herself
0:07:25 > 0:07:27- on a hot, sunny deck right now.- What?
0:07:27 > 0:07:31She's on a cruise round the Med, didn't you know?
0:07:31 > 0:07:35Martin - obviously a romantic at heart. All very spontaneous.
0:07:35 > 0:07:39- Are you serious?- Yeah, she texted me from the airport, thrilled.
0:07:40 > 0:07:42Do you want her for anything special?
0:07:42 > 0:07:45Oh, no, just a...chat.
0:07:45 > 0:07:48Nothing important.
0:07:53 > 0:07:56PHONE RINGS
0:07:59 > 0:08:01Yeah, it's all sorted.
0:08:01 > 0:08:02No.
0:08:04 > 0:08:06Better than cash.
0:08:06 > 0:08:08No.
0:08:08 > 0:08:09Dope.
0:08:11 > 0:08:14What does it matter where I got it from?
0:08:14 > 0:08:16Yeah, more than enough to cover it.
0:08:18 > 0:08:20You're not the only dealer I know!
0:08:20 > 0:08:22Look, do you want it or not?
0:08:24 > 0:08:26All right.
0:08:26 > 0:08:27I'll bring you a sample.
0:08:41 > 0:08:44Misha. What, no, wait, whoa, whoa, wait!
0:08:44 > 0:08:46What do you want?
0:08:58 > 0:09:02Ohh, so this is it! The Big Exam Day.
0:09:02 > 0:09:03Stop fussing!
0:09:04 > 0:09:08Um...so this is rocket and crayfish.
0:09:08 > 0:09:11Full of iron. It's a power snack. Um...
0:09:11 > 0:09:14Don't forget to go for a wee before you go in.
0:09:14 > 0:09:17- Mum!- You don't want to be distracted!
0:09:17 > 0:09:20That's for low blood sugar.
0:09:20 > 0:09:24Important to keep rehydrated.
0:09:24 > 0:09:28- I had some fruit somewhere... - Mum, will you please stop fussing?!
0:09:28 > 0:09:30Sorry, I just... I want you to do well.
0:09:30 > 0:09:34I've looked at loads of past papers, my odds are good.
0:09:34 > 0:09:35Odds?
0:09:35 > 0:09:38If I get the question I'm expecting, then I'm home free.
0:09:39 > 0:09:41You've revised other stuff, though?
0:09:41 > 0:09:44I couldn't cover everything, could I? There's just too much.
0:09:44 > 0:09:45Hang on?!
0:09:45 > 0:09:48You've gambled everything on one particular question?
0:09:48 > 0:09:50Not gambled, focused.
0:09:50 > 0:09:54- Jack...- Mum, please, I know what I'm doing, you've just got to trust me.
0:09:54 > 0:09:57Now I'm going to the library and I'll see you later.
0:09:57 > 0:09:59I'll pick you up afterwards.
0:09:59 > 0:10:00Good luck!
0:10:05 > 0:10:08No idea how or why he has my number.
0:10:08 > 0:10:10Never seen him before in my life.
0:10:12 > 0:10:13Nope.
0:10:14 > 0:10:16Aaron Morrison.
0:10:16 > 0:10:20- Who?- The guy you deliver Kris Dugan's dope for.
0:10:23 > 0:10:25That was for personal use, all right? I found it.
0:10:25 > 0:10:28Can't remember where.
0:10:28 > 0:10:29Still on bail, aren't you?
0:10:29 > 0:10:32You're not seriously going to charge me?
0:10:32 > 0:10:33For a tiny bit of dope?!
0:10:33 > 0:10:36Encourage me not to, then.
0:10:36 > 0:10:38I could get custodial!
0:10:38 > 0:10:39Yeah, you could.
0:10:39 > 0:10:43- That's exactly why you need to help me out.- I feel sick...
0:10:43 > 0:10:46- It'll pass.- Seriously!
0:10:46 > 0:10:47CLATTERING METAL
0:10:47 > 0:10:49Oh, let me get that for you.
0:10:49 > 0:10:51- Thank you.- There we go!
0:10:51 > 0:10:56Um...I feel I must apologise for my failings this week.
0:10:56 > 0:11:00The job of practice manager is a lot more demanding than I realised.
0:11:00 > 0:11:05Nonsense, you stepped into the breach when we needed you most and I think I was too harsh on you.
0:11:05 > 0:11:09I assure you I have been doing a large amount of reading over the weekend
0:11:09 > 0:11:13- and I hope to improve my performance. - Well, I think you're doing a sterling job.
0:11:13 > 0:11:18But I am worried that I may struggle in front of the interview panel.
0:11:18 > 0:11:21Well, everyone here thinks very highly of you.
0:11:21 > 0:11:23Oh, thank you!
0:11:23 > 0:11:25Well, thank you, Dr Carter.
0:11:25 > 0:11:29- Oh, I need a refill!- Not at all. I'm just going to...
0:11:30 > 0:11:33But what about your tea?
0:11:33 > 0:11:35Well, I will take it to him.
0:11:35 > 0:11:38Oh, what's Heston done to merit the silver service treatment?
0:11:38 > 0:11:41I was having serious doubts about my abilities,
0:11:41 > 0:11:48- but a few words from Dr Carter and I feel fully confident again.- Good.
0:11:48 > 0:11:52He's so supportive and encouraging.
0:11:53 > 0:11:55He has made me feel I have exactly what it takes
0:11:55 > 0:11:58to step into Mrs Parson's shoes.
0:12:02 > 0:12:04Did you find your mum?
0:12:07 > 0:12:09You probably see her more than I do.
0:12:09 > 0:12:12- Last time, she told me she was cutting down a lot.- Yeah.
0:12:12 > 0:12:16She joined the church choir and started knitting as well.
0:12:16 > 0:12:19I saw Sam's social worker last week.
0:12:19 > 0:12:22- Got him back in school.- That's good.
0:12:23 > 0:12:25So, you're looking after everyone now.
0:12:25 > 0:12:29- How do you manage for money? - I get by.
0:12:29 > 0:12:31Shoplifting and running drugs?
0:12:31 > 0:12:33Thought you were a doctor, not a policeman?
0:12:33 > 0:12:36If you have any idea who you were mixed up with...
0:12:36 > 0:12:40- Did I ask for your advice? - It's not advice, it's a warning.
0:12:42 > 0:12:45I'm trying to get a proper job, anyway.
0:12:45 > 0:12:47Sick of being in and out of here all the time.
0:12:47 > 0:12:49Stressing me out.
0:12:49 > 0:12:52Misha, if you're being threatened or intimidated...
0:12:52 > 0:12:54Look, just get out of my face, will you?
0:12:54 > 0:12:58Look, if you want to help, tell them to caution me and let me go!
0:12:59 > 0:13:01This one seems to have quite a lot of managerial experience.
0:13:01 > 0:13:06- It's all a bit vague, though. - This one seems quite strong on the IT side.
0:13:06 > 0:13:07Might be a plus.
0:13:07 > 0:13:10- Neither of them leap off the page. - We have to give them a chance.
0:13:10 > 0:13:14Anyone who is willing and capable of getting us out of the mess we're in,
0:13:14 > 0:13:16will get a more than a fair hearing from me.
0:13:16 > 0:13:19If it comes to it, they're both head and shoulders above Mrs Tembe.
0:13:19 > 0:13:20That's a bit harsh.
0:13:20 > 0:13:23She may have to fill in while we re-advertise.
0:13:23 > 0:13:26I was really hoping we'd turn up better than this.
0:13:26 > 0:13:28OK, shall we get this over with?
0:13:35 > 0:13:37You're a natural, mate!
0:13:39 > 0:13:42PHONE BEEPS
0:13:47 > 0:13:49Bet I can beat you!
0:13:49 > 0:13:53Hey, look, you got the high score!
0:14:00 > 0:14:06Thank you, Jane, for outlining your managerial experience in such depth.
0:14:06 > 0:14:07However...
0:14:08 > 0:14:11It's not really retail experience we're looking for here.
0:14:11 > 0:14:14We're a health centre, not a shoe shop.
0:14:14 > 0:14:18So, given that scenario, how would you respond?
0:14:23 > 0:14:25Do you want a glass of water?
0:14:28 > 0:14:32- She's too frightened of him. - Well, she's a right to be.
0:14:32 > 0:14:35The problem is, if nobody talks, we haven't got anything.
0:14:35 > 0:14:36See you later.
0:14:40 > 0:14:42Bye-bye.
0:14:44 > 0:14:47They probably got that girl's number from my phone.
0:14:49 > 0:14:51She needs reminding to keep her mouth shut.
0:14:58 > 0:15:01CHATTERING AND LAUGHTER
0:15:01 > 0:15:03Silence, please!
0:15:03 > 0:15:05Can I remind you all to check
0:15:05 > 0:15:13that all mobile electronic devices are switched off and out of view?
0:15:15 > 0:15:20Right, you may turn over your papers...now.
0:15:30 > 0:15:33# Trouble
0:15:34 > 0:15:38# Trouble, trouble, trouble, trouble
0:15:38 > 0:15:46# Trouble been dogging my score Since the day I was born... #
0:15:46 > 0:15:49So, how would you prioritise those services
0:15:49 > 0:15:53in light of the new budgetary constraints?
0:15:53 > 0:15:56How would that conflict with patient confidentiality policies?
0:15:58 > 0:16:04So you don't actually have any experience of budgets or accounting?
0:16:04 > 0:16:07If you don't have an opinion, just say.
0:16:09 > 0:16:12- Well, thank you very much for... - Coming in.
0:16:12 > 0:16:13We'll let you know.
0:16:14 > 0:16:16We still have Mrs Tembe.
0:16:16 > 0:16:24# I've been saved by a woman... #
0:16:24 > 0:16:26What the..?!
0:16:27 > 0:16:29Get back here, you little...!
0:16:31 > 0:16:33Ow! Ah!
0:16:33 > 0:16:41# I've been saved by a woman
0:16:41 > 0:16:43# She won't let me go... #
0:16:45 > 0:16:48PHONE RINGS
0:16:57 > 0:17:02One additional minute will be added for the disruption.
0:17:13 > 0:17:16Misha, it's Dr Clay!
0:17:18 > 0:17:19I was trying to find you.
0:17:28 > 0:17:30I'm sure Jack will sail through.
0:17:30 > 0:17:33Yeah, as long as he gets the right question!
0:17:33 > 0:17:34He could always have a re-take.
0:17:34 > 0:17:38You're joking! It's bad enough with Immie doing re-takes.
0:17:38 > 0:17:40He can't just put the work in like anybody else -
0:17:40 > 0:17:43always has to be a flipping shortcut!
0:17:43 > 0:17:45Oh, sorry. How can I help?
0:17:45 > 0:17:47Do they know where you live?
0:17:49 > 0:17:51If they don't yet, they will.
0:17:54 > 0:17:55Where's Sam?
0:17:55 > 0:17:58A mate's looking after him.
0:18:00 > 0:18:04I know you don't believe me, but...
0:18:04 > 0:18:07I've never done anything like that before, I swear.
0:18:08 > 0:18:14I've nicked stuff from shops and that, but...never people's houses.
0:18:14 > 0:18:15So why his flat?
0:18:15 > 0:18:16I didn't know it was his, did I?
0:18:18 > 0:18:20I just needed the money.
0:18:20 > 0:18:22Couldn't you just ask your mum?
0:18:23 > 0:18:25She's the reason I needed it.
0:18:27 > 0:18:28This is a nightmare.
0:18:32 > 0:18:33Look, you don't know what he's like!
0:18:33 > 0:18:36I know enough. I think you need to call the police now.
0:18:36 > 0:18:38- Are you joking? - You really think you have a choice?
0:18:41 > 0:18:42It's too late.
0:18:45 > 0:18:50So, your assessment is that the re-accreditation shouldn't affect the practice's financial strategy?
0:18:52 > 0:18:55In principle, I think that, perhaps...
0:18:58 > 0:18:59Perhaps...?
0:18:59 > 0:19:05Well, perhaps... Could we come back to the question later?
0:19:05 > 0:19:07This is the interview.
0:19:09 > 0:19:11Yes, yes, of course.
0:19:12 > 0:19:14Could you ask me the question again?
0:19:14 > 0:19:16I am so sorry, I am just a little nervous.
0:19:16 > 0:19:22OK. Um, do you think the practice should tailor budgetary plans
0:19:22 > 0:19:27to fit with the way it will operate after the re-accreditation process is finished?
0:19:28 > 0:19:31Take your time now.
0:19:36 > 0:19:40I think we need to wrap it up there. Thank you very much, Mrs Tembe.
0:19:40 > 0:19:43We've seen a number of candidates and it'll take time before we make a decision,
0:19:43 > 0:19:47- but we'll let you know the outcome as soon as possible.- Thank you.
0:19:49 > 0:19:52- Well, that went well(!)- Did you have to end it quite so abruptly?
0:19:52 > 0:19:53Come on, she was being kind.
0:19:53 > 0:19:56What a total and utter waste of time!
0:19:56 > 0:19:58- This is a disaster. - KNOCK ON DOOR
0:20:00 > 0:20:02Sorry, um, Howard Bellamy's in reception.
0:20:03 > 0:20:07Says he's here for the interview?
0:20:07 > 0:20:10- Wasn't he on the shortlist? - He looked quite promising, if I remember rightly?
0:20:10 > 0:20:13He cancelled the interview because he'd already taken another post.
0:20:13 > 0:20:14Does that matter?
0:20:14 > 0:20:16Yes! It clearly means he doesn't want this one enough.
0:20:16 > 0:20:21- Well, he's here now.- I'd say he's not going to take no for an answer.
0:20:21 > 0:20:22Hi.
0:20:22 > 0:20:23'Where are you?'
0:20:23 > 0:20:25I'm on my way, what's the rush?
0:20:25 > 0:20:26'Have you got the gear?'
0:20:26 > 0:20:28No, I fed it to the ducks(!)
0:20:28 > 0:20:29Bring it all, yeah?
0:20:29 > 0:20:31Why are you acting so weird?
0:20:31 > 0:20:33I've got a buyer lined up.
0:20:33 > 0:20:35'Just meet me in the stairwell above the Union bar.'
0:20:35 > 0:20:36Hurry up!
0:20:40 > 0:20:41KNOCK ON DOOR
0:20:41 > 0:20:43Howard Bellamy.
0:20:43 > 0:20:45- I'm Dr Hest... - Dr Heston Carter,
0:20:45 > 0:20:48former director of general surgery at St Phil's.
0:20:48 > 0:20:52Drs Carmichael...and Granger, pleasure to meet you.
0:20:52 > 0:20:54Please, take a seat.
0:20:54 > 0:20:55I worked at the PCT for some time,
0:20:55 > 0:20:58so I'm familiar with both practice and staff.
0:20:58 > 0:21:01Well, we look forward to your assessment of our current situation.
0:21:01 > 0:21:03Well, it's not looking good, is it?
0:21:03 > 0:21:05You're clearly not rising to the challenges
0:21:05 > 0:21:07of the new NHS marketplace.
0:21:07 > 0:21:10You realise that failure to get through the re-accreditation
0:21:10 > 0:21:11doesn't just mean closure of the practice?
0:21:12 > 0:21:15All your jobs are at stake too.
0:21:15 > 0:21:19As partners, you alone are responsible.
0:21:19 > 0:21:21To survive, you need to adopt an iron will
0:21:21 > 0:21:25and unbeatable organisational capabilities.
0:21:25 > 0:21:27Hard decisions, hard work.
0:21:28 > 0:21:31Excuse the directness, I speak as I find.
0:21:31 > 0:21:34I don't think any of us had seen our situation as quite so...
0:21:34 > 0:21:35Serious?
0:21:35 > 0:21:38Oh, make no mistake. It is.
0:21:38 > 0:21:41So, what do you suggest we do?
0:21:41 > 0:21:44I'm not about to sit here and promise I can get you through re-accreditation -
0:21:44 > 0:21:47there are absolutely no guarantees -
0:21:47 > 0:21:49but you should know that I contributed
0:21:49 > 0:21:51to the initial steering committee that helped develop the process.
0:21:51 > 0:21:55Like it or not, it's a vital and much needed overhaul...
0:21:56 > 0:22:00..and believe me, I do understand what's required from the inside out.
0:22:00 > 0:22:02That sounds extremely useful.
0:22:02 > 0:22:04Invaluable.
0:22:04 > 0:22:05So, what should we focus on first?
0:22:05 > 0:22:07Your weaknesses.
0:22:07 > 0:22:10You want my help - first, I need your trust.
0:22:11 > 0:22:13Start by being ruthless.
0:22:13 > 0:22:16Ask yourselves, "Where am I failing?"
0:22:21 > 0:22:22You took your time.
0:22:23 > 0:22:24You got it?
0:22:28 > 0:22:2950-50, yeah?
0:22:30 > 0:22:32No, change of plan.
0:22:32 > 0:22:33DOOR OPENS
0:22:35 > 0:22:36I warned you.
0:22:36 > 0:22:40- Yeah, you're right to look scared. - I didn't know it was yours. Honest.
0:22:40 > 0:22:42One phone call it took to find you.
0:22:42 > 0:22:45Thought you were some kind of big time player, didn't you? Hm?
0:22:45 > 0:22:47Mug me off?!
0:22:47 > 0:22:50- I'm sorry.- Yeah, you will be, you thieving...- Police! Kris! Step back!
0:22:50 > 0:22:55- ALARM RINGS - I'm arresting you for the possession of illegal substances.
0:22:55 > 0:22:58You don't have to say anything, but it may harm your defence if you don't mention
0:22:58 > 0:23:03something you later rely on in court. Anything you do say may be given in evidence.
0:23:03 > 0:23:04It's OK.
0:23:10 > 0:23:12SIREN BEEPS
0:23:12 > 0:23:18Right, this is not a drill! Everyone make their way to the exit!
0:23:23 > 0:23:26Oi! Out!
0:23:26 > 0:23:27- Just a sec.- Now!
0:23:28 > 0:23:30This paper is null and void.
0:23:30 > 0:23:33- But...- We will schedule a resit.
0:23:33 > 0:23:34Out!
0:23:34 > 0:23:36No, please!
0:23:39 > 0:23:41So what's going to happen now?
0:23:42 > 0:23:44I don't know.
0:23:44 > 0:23:46But I put myself on the line!
0:23:46 > 0:23:48You said if I co-operated that...
0:23:48 > 0:23:51I said it would help, I never said you could just walk away.
0:23:51 > 0:23:53How's this supposed to help me?!
0:23:54 > 0:23:57What about Sam?
0:23:57 > 0:24:01Sam is going to need more help than you can give him now.
0:24:03 > 0:24:06You've done the right thing, Misha. It will count in your favour.
0:24:19 > 0:24:20Hi!
0:24:23 > 0:24:25Did your one question not come up?
0:24:25 > 0:24:28- No, it did. - Well, that's great, isn't it?
0:24:28 > 0:24:31Jack? Jack?!
0:24:33 > 0:24:35There are other factors to consider.
0:24:35 > 0:24:38- I would suggest...- Thank you, that's very comprehensive.
0:24:38 > 0:24:41Can you give us a flavour of your background?
0:24:41 > 0:24:42Captain in the Aston Regiment.
0:24:42 > 0:24:45I went straight to the PCT after I finished my commission.
0:24:45 > 0:24:49- How long were you there for?- Five years. Contract ended six months ago.
0:24:49 > 0:24:53We were under the impression you had already accepted another post.
0:24:53 > 0:24:56Provisionally. On reflection, I felt this position had the edge.
0:24:56 > 0:24:59So, are you saying you've already turned down the other job?
0:24:59 > 0:25:01I am.
0:25:01 > 0:25:03Before you knew the result of this interview?
0:25:03 > 0:25:05I'm the right man for the job.
0:25:05 > 0:25:10My time at the PCT helped me develop exactly the approach to practice management that you need.
0:25:10 > 0:25:12Could you be more specific?
0:25:12 > 0:25:15Business decisions need a business head. No mystery.
0:25:15 > 0:25:20Could you outline the other skills you have that you could bring to the role?
0:25:20 > 0:25:23I've never really been one to blow my own trumpet.
0:25:23 > 0:25:27I've set out my stall, now it's up to you if you want to buy.
0:25:29 > 0:25:30My card has all my details.
0:25:31 > 0:25:33Thank you very much for your time.
0:25:35 > 0:25:38That's the starting salary I require.
0:25:38 > 0:25:40Non-negotiable.
0:25:43 > 0:25:45- HE WHISTLES - Wow.- Can we afford that?
0:25:45 > 0:25:49I feel like we've just had a gun pressed to our heads.
0:25:49 > 0:25:51Well, he certainly didn't lack confidence.
0:25:51 > 0:25:54- Or arrogance?- I don't think I heard him say "patient" once.
0:25:54 > 0:25:55Well, I hate to say it,
0:25:55 > 0:25:58but perhaps this is the new face of practice management?
0:25:58 > 0:26:01If he is so brilliant, why hasn't he been snapped up already?
0:26:01 > 0:26:03Maybe we just got lucky?
0:26:03 > 0:26:05Yeah, or we're going to end up stuck with him.
0:26:05 > 0:26:09Well, I think we can accept that he'll get us through the current storm,
0:26:09 > 0:26:14and then we can review matters further down the line. Agreed?
0:26:14 > 0:26:15Agreed.
0:26:17 > 0:26:18All right, agreed.
0:26:24 > 0:26:29Practice manager's position, you gave an excellent interview...
0:26:29 > 0:26:30Oh!
0:26:30 > 0:26:33- What have I done now?- A woman got beat up at the protest.
0:26:33 > 0:26:35Not the protest I was at.
0:26:35 > 0:26:37We thought he'd shake the place up, in a good way.
0:26:37 > 0:26:38Kill me now.
0:26:38 > 0:26:40Get out me way!
0:26:40 > 0:26:42Right, well, I'm phoning the police.
0:26:42 > 0:26:44Oi!
0:26:44 > 0:26:46Hey! That's mine!
0:26:52 > 0:26:54Subtitles by Red Bee Media Ltd