0:00:26 > 0:00:28HUM OF TRAFFIC
0:00:31 > 0:00:35CAR ENGINE APPROACHES
0:00:37 > 0:00:41- Of all the days for Heston to be off sick!- How come you're here so early?
0:00:41 > 0:00:45I'm trying to prove to Howard that we don't need recalibration
0:00:45 > 0:00:48- or rebooting or whatever it is. - Reaccreditation.
0:00:48 > 0:00:52Well, it's very impressive. But for it to count, you need to be here at this time every day.
0:00:52 > 0:00:55We're highly experienced professionals. It's demeaning.
0:00:55 > 0:00:58He's got it in his head that I'm not on message, that I'm the enemy.
0:00:58 > 0:01:01I'm sure you've got the wrong end of the stick.
0:01:01 > 0:01:06Anyway, when he sees that you're here at this time he'll see your commitment is shining through.
0:01:06 > 0:01:09- What are you all doing here? - Howard asked us in early.
0:01:09 > 0:01:11- He didn't ask us. - Wish he didn't ask me.
0:01:11 > 0:01:14I'm only here to make sure my husband keeps his job.
0:01:14 > 0:01:18- Your husband can hear you. - Ah, good, everybody's here. And early too. Excellent.
0:01:18 > 0:01:23- The trouble is, you can't tell if he's being sarcastic or not.- Team!
0:01:23 > 0:01:26I'd like to say a few words. Today is a new beginning.
0:01:26 > 0:01:28A new beginning, not just for me,
0:01:28 > 0:01:31who is privileged to lead this team,
0:01:31 > 0:01:33but a new beginning for the Mill.
0:01:33 > 0:01:35A glorious new beginning.
0:01:35 > 0:01:38- Very Churchill.- Winston or the dog?
0:01:38 > 0:01:42- But that glory has to be earned. - The dog.
0:01:42 > 0:01:45It's going to be hard, and we all have to bring our A games.
0:01:45 > 0:01:48But I have faith in every one of you. Thank you.
0:01:50 > 0:01:52Ready to bring your A game?
0:01:52 > 0:01:54I'm sorry, I don't speak imbecile.
0:01:54 > 0:01:57Don't rock the boat. Not today.
0:01:57 > 0:01:59Can we have a quick chat in my office?
0:01:59 > 0:02:01I have a special task for you.
0:02:03 > 0:02:05He is insufferable. What were you thinking of?
0:02:05 > 0:02:07Look, I know he's... Yeah, look, just...
0:02:07 > 0:02:09it's nerves, over the reaccreditation.
0:02:09 > 0:02:12After today, things'll settle down.
0:02:14 > 0:02:16I've reviewed my plans for today...
0:02:16 > 0:02:17Your plans?
0:02:17 > 0:02:19I've spotted a gap in our presentation.
0:02:19 > 0:02:23We don't seem to cover the interconnect between counselling services and the Mill.
0:02:23 > 0:02:28- Perhaps if you'd consulted me sooner we could have avoided this. - Yes, well, better late than never.
0:02:28 > 0:02:31Counselling's never had its due from this practice.
0:02:31 > 0:02:34- Sometimes there's just a little too much testosterone.- I agree.
0:02:34 > 0:02:39That's why I think you'd be the best point man, as it were.
0:02:39 > 0:02:43Could you say a few words to the responsible officer?
0:02:43 > 0:02:46I know it's short notice - it's important,
0:02:46 > 0:02:48and it's very much a buzz word these days.
0:02:48 > 0:02:52And I think you would give the board of reaccreditation a warm glow.
0:02:55 > 0:02:58You see? He's not that bad.
0:02:58 > 0:03:01And you may just have an ally. Come on, admit it - you were wrong about him.
0:03:01 > 0:03:04Elaine, Howard's emailed a revised schedule of the day. You're in it.
0:03:04 > 0:03:06Well, let's see.
0:03:06 > 0:03:111600 to 1610 - Mrs Tembe's got some ideas on toilet facilities for the clients.
0:03:11 > 0:03:131610 to 1615 - you.
0:03:13 > 0:03:181615 to 1625 - Cherry on proposed new colour schemes for the waiting area
0:03:18 > 0:03:20and their impact on client wellbeing.
0:03:20 > 0:03:25My opening 20 minutes on new technologies and client care's intact. Welcome aboard.
0:03:25 > 0:03:30Five minutes - stuck between Mrs Tembe's loo brushes and Cherry's colour swatches.
0:03:30 > 0:03:35Yeah, like he's going to spend a penny on that those. That's what he really thinks about counselling.
0:03:43 > 0:03:44Zara at home today, mate?
0:03:44 > 0:03:48Yes. Joe was up all night with a cough.
0:03:48 > 0:03:51I would've stayed with him, but she insisted.
0:03:51 > 0:03:52Perhaps it's for the best.
0:03:52 > 0:03:54I mean, Zara not being here.
0:03:54 > 0:03:56No offence, mate, but you know Zara's style,
0:03:56 > 0:03:58she's likely to make Howard blow a vein.
0:03:58 > 0:04:01Do us a favour today, keep an eye on Elaine.
0:04:01 > 0:04:04I think she's feeling a little bit isolated by Howard.
0:04:04 > 0:04:07He's here. Shoulders back.
0:04:10 > 0:04:12He is irritatingly enthusiastic.
0:04:12 > 0:04:14Everybody ready?
0:04:14 > 0:04:15I think so, Mr Bellamy.
0:04:15 > 0:04:18- So, Howard, do we curtsey? - A handshake's more than enough.
0:04:18 > 0:04:21I wonder if there's anything else we can do to modernise the place.
0:04:21 > 0:04:23I'm surprised you didn't knock down the walls to all the con rooms
0:04:23 > 0:04:27- and make it one lovely big open plan surgery.- Don't tempt me.
0:04:27 > 0:04:31- I'll look into it.- If this is a success, he'll be unbearable.
0:04:31 > 0:04:33And if it's not a success?
0:04:34 > 0:04:37ELAINE SIGHS He's a child.
0:04:37 > 0:04:40He makes Kevin look like Vince Cable.
0:04:40 > 0:04:44Everybody, this is Dr Jason Weaver from the board of reaccreditation.
0:04:44 > 0:04:48- I'll let Jason explain. - Hi, I'm Jason.
0:04:48 > 0:04:51Well, this is very much a process at the beta stage.
0:04:51 > 0:04:54Licensed doctors will now need to maintain a portfolio
0:04:54 > 0:04:56of supporting information drawn from their practice
0:04:56 > 0:05:01which demonstrates how they are continuing to meet the principles and values
0:05:01 > 0:05:04as set out in Good Medical Practice Framework.
0:05:04 > 0:05:05I'm specifically here to assess that.
0:05:05 > 0:05:08We will make a recommendation to the board
0:05:08 > 0:05:10about each doctor's fitness to practice.
0:05:10 > 0:05:13This is based on our observations of you at work
0:05:13 > 0:05:16and the outcomes of your annual appraisals over five years,
0:05:16 > 0:05:20combined with information drawn from the clinical governance system
0:05:20 > 0:05:22of the organisation in which the licensed doctor works.
0:05:24 > 0:05:26Any questions?
0:05:26 > 0:05:29Does that mean you get to decide whether or not we stay on as doctors?
0:05:32 > 0:05:34I'm sure you've all heard about the Shenton Walker practice.
0:05:34 > 0:05:37But we really must put that out of our minds.
0:05:37 > 0:05:41I'm not here to cull doctors.
0:05:41 > 0:05:42Promise.
0:05:46 > 0:05:48Shenton Walker?
0:05:48 > 0:05:50Two doctors didn't get reaccredited.
0:05:50 > 0:05:53He's here to cull doctors.
0:05:54 > 0:05:57Come on. Let's go.
0:05:58 > 0:06:01I...I can't remember getting a good night's sleep.
0:06:03 > 0:06:07Every little bump I hear... I think that's Billy.
0:06:07 > 0:06:09I panic about what he'll do if he gets in.
0:06:09 > 0:06:12The locks are changed?
0:06:12 > 0:06:15And you don't feel the need to... to harm yourself any more?
0:06:17 > 0:06:21Um... I do, but sometimes I can fight it.
0:06:21 > 0:06:23Good. That's progress.
0:06:23 > 0:06:26You mustn't let your ex ruin your life.
0:06:26 > 0:06:28He's the problem, not you.
0:06:29 > 0:06:32I'm going to refer you to a counsellor.
0:06:32 > 0:06:35- A stranger?- She's very good, very insightful, very sympathetic.
0:06:35 > 0:06:38I don't know.
0:06:38 > 0:06:39I can understand why you're not sure,
0:06:39 > 0:06:42but I'd like you to meet her before you make a decision.
0:06:42 > 0:06:45I really think she can take the progress you've made
0:06:45 > 0:06:47and move it forward. KNOCK ON DOOR
0:06:47 > 0:06:51Sorry, running late. Could we sit in, as agreed?
0:06:51 > 0:06:55Sorry, doctors only.
0:06:55 > 0:06:56I am a doctor.
0:06:56 > 0:06:59Absolutely not. Not mid-session.
0:07:01 > 0:07:03Sorry.
0:07:09 > 0:07:11Where's Howard?
0:07:11 > 0:07:15In Dr Granger's room with Dr Weaver.
0:07:15 > 0:07:18I'm sorry about that, it really it wasn't the right thing with that patient.
0:07:18 > 0:07:21You've undermined me from the beginning, Elaine.
0:07:21 > 0:07:25- Where does this end? - Sorry? If anything, you've... - You need to know something.
0:07:25 > 0:07:29Dr Weaver has gathered patient feedback into his preliminary assessment.
0:07:29 > 0:07:31You have room for improvement.
0:07:31 > 0:07:33- What?- Mr Reese and Mrs Cotteril ring any bells?
0:07:33 > 0:07:36Well, that's not fair. George Reese is a frequent flyer.
0:07:36 > 0:07:40He's here all the time - there's never anything wrong with him.
0:07:40 > 0:07:43And Angela Cotteril? She is addicted to painkillers.
0:07:43 > 0:07:45Dr Cassidy has tried to get her help.
0:07:45 > 0:07:50She gets a little... Well, deranged if she does not get her own way.
0:07:50 > 0:07:53We take patient feedback very seriously.
0:07:53 > 0:07:57And we don't consider it the venting of deranged clients.
0:07:57 > 0:08:00Dr Weaver has suggested a programme of targets be put into place for doctors
0:08:00 > 0:08:04- failing to score highly enough on patient feedback.- Failing?
0:08:04 > 0:08:07Gentlemen. Dr Clay awaits. This way, please.
0:08:08 > 0:08:11PHONE RINGS
0:08:11 > 0:08:14Howard's under a lot of pressure here. You should go easy on him.
0:08:14 > 0:08:17He has to be given the chance to do things his way. Right?
0:08:17 > 0:08:21Julia's gone and if you can't handle that then...
0:08:22 > 0:08:27..then maybe this isn't the right practice for you, any more.
0:08:27 > 0:08:31Nurse Clay, I have a patient who needs an emergency visit...
0:08:31 > 0:08:33- Thanks, thanks, Kevin. - I'm just saying.
0:08:33 > 0:08:34I shall assess your input and...
0:08:34 > 0:08:36My 11:30 has cancelled.
0:08:36 > 0:08:39Tell Cherry I'll do the home visit, if she's happy.
0:08:39 > 0:08:41- Howard won't be.- Tough!
0:08:44 > 0:08:47DOORBELL
0:08:47 > 0:08:49Hi, I'm Dr Cassidy, I'm here to see Tony.
0:08:49 > 0:08:51I'm so glad you're here. Come in.
0:08:51 > 0:08:52Thank you.
0:08:56 > 0:08:58Dad's dozing in the living room.
0:08:58 > 0:09:01He needs help with his oxygen and his pain levels.
0:09:01 > 0:09:03MOBILE RINGS
0:09:03 > 0:09:04Excuse me, I better take this.
0:09:08 > 0:09:09'Hi, Daniel.'
0:09:09 > 0:09:10Howard is very unhappy.
0:09:10 > 0:09:14I suggest you get back here as soon as you can and smooth things over.
0:09:14 > 0:09:18God, the man is obsessed with rules and volume and red tape.
0:09:18 > 0:09:20'He acts like we're making coat hangers.'
0:09:20 > 0:09:21Look, he's a few days into a new job,
0:09:21 > 0:09:26he's been landed with the process whereby any of us - you, me - might lose the right to practice medicine.
0:09:26 > 0:09:28Once things get back to normal...
0:09:28 > 0:09:29'Daniel, this is it.'
0:09:29 > 0:09:31This is now normal. Julia's gone.
0:09:31 > 0:09:34'This nonsense is demeaning.'
0:09:34 > 0:09:37It'll just lead to more rules getting in the way of the patients.
0:09:37 > 0:09:39'Maybe it's time some of us made a stand?'
0:09:39 > 0:09:42Rules are there for a reason, otherwise there's anarchy.
0:09:42 > 0:09:43Oh, stuff the rules.
0:09:43 > 0:09:44'Don't be a martyr, Elaine.'
0:09:44 > 0:09:46OK? Let's just get through today.
0:09:46 > 0:09:47'I'm with the patient now.'
0:09:47 > 0:09:48I won't be long.
0:09:54 > 0:09:55Go.
0:09:57 > 0:09:58Just go.
0:09:58 > 0:10:01No. Here's the doctor.
0:10:01 > 0:10:04So, Tony, you're...
0:10:04 > 0:10:07you're suffering from mesothelioma?
0:10:08 > 0:10:10The pain...can't bear it.
0:10:10 > 0:10:14- What pain relief have you been given? - Morphine.
0:10:14 > 0:10:17He has a pump, but it doesn't seem to give him enough.
0:10:17 > 0:10:20OK. I can up the infusion on that. That should help.
0:10:23 > 0:10:25- Go.- Sorry?
0:10:25 > 0:10:29He's talking to me. Dad, save your energy.
0:10:29 > 0:10:31You are going.
0:10:33 > 0:10:34She has a job interview.
0:10:35 > 0:10:38- Ah.- So go.
0:10:38 > 0:10:41- What's the job?- Air stewardess.
0:10:41 > 0:10:45She worked in first class. Travelled the world.
0:10:45 > 0:10:47I quit to look after Mum and him.
0:10:47 > 0:10:53- Now Mum has gone and I'm as good as...- There's no way I can take a job away from home. Not now.
0:10:53 > 0:10:57Stupidity. Opportunity won't come again.
0:10:57 > 0:11:01I've got one opportunity now. Can I nip to the shops? Ten minutes.
0:11:01 > 0:11:02Course.
0:11:02 > 0:11:05LABOURED BREATHING
0:11:07 > 0:11:11My projection is that if we can use Skype for consultations
0:11:11 > 0:11:15- instead of home visits we could save up to...- When can I see Dr Cassidy?
0:11:15 > 0:11:17I can't reaccredit her unless...
0:11:19 > 0:11:21The time saved in travelling alone
0:11:21 > 0:11:24could save up to 500 man hours per annum.
0:11:24 > 0:11:28Not to mention the time saved in getting in, small talk, etc.
0:11:28 > 0:11:32- She's on a home visit. She'll be back soon.- Interesting.
0:11:32 > 0:11:35- It would help to get some feedback from a more chronic patient.- Mmm.
0:11:37 > 0:11:39Oh. Er...
0:11:39 > 0:11:42What do you mean, you won't help me?
0:11:42 > 0:11:45I can't lie to a relative. It's against all the rules.
0:11:45 > 0:11:48Weren't a fan of the rules a minute ago.
0:11:50 > 0:11:54I might be dead...a few weeks. Yes?
0:11:54 > 0:11:56Quite the optimist, aren't you?
0:11:56 > 0:11:58HE WHEEZES
0:11:58 > 0:12:00Sorry.
0:12:02 > 0:12:05Yes, yes, you might.
0:12:05 > 0:12:07Then...not really a lie.
0:12:08 > 0:12:13If...if you tell her I'll be dead soon,
0:12:13 > 0:12:14she'll take the job.
0:12:14 > 0:12:18Or she might decide it's more important to stay here.
0:12:18 > 0:12:23If she thinks I'll be gone by then, she'll take the job.
0:12:23 > 0:12:25I'll make her.
0:12:25 > 0:12:26It's still a lie.
0:12:28 > 0:12:29Even if she did take the job and go,
0:12:29 > 0:12:31she might be away when...
0:12:31 > 0:12:34when you die. It'll devastate her.
0:12:34 > 0:12:38She's made her choice. She wants to be here for the rest of your life.
0:12:38 > 0:12:41When I'm gone...what does she do...
0:12:41 > 0:12:44do with the rest of hers?
0:12:52 > 0:12:54- Is she back yet?- No.
0:12:54 > 0:12:57- Can you call Elaine? She might listen to you.- I already have.
0:12:57 > 0:13:02She needs to know if Dr Weaver doesn't reaccredit her we might not be able to employ her any more.
0:13:02 > 0:13:05- I'm sure it won't come to that. - It came to that at Shenton Walker.
0:13:05 > 0:13:09As Dr Weaver put it to me himself - there's nothing like a body count to focus the mind.
0:13:12 > 0:13:14- She is good, isn't she?- Absolutely.
0:13:14 > 0:13:17Then we don't want to lose a good doctor.
0:13:17 > 0:13:19'What are you doing?'
0:13:19 > 0:13:21Lock...lock the door.
0:13:21 > 0:13:24You won't make it to the door.
0:13:24 > 0:13:27LABOURED BREATHING
0:13:27 > 0:13:29Then...lock it for me.
0:13:29 > 0:13:31I can't do that.
0:13:32 > 0:13:36- Damn house. - You're making yourself worse.
0:13:36 > 0:13:39Locked out, she'll go to the interview.
0:13:39 > 0:13:43No, she'll just stand there worried until you let her in.
0:13:43 > 0:13:46Is there anyone else I can call, any family?
0:13:46 > 0:13:47Sons in London won't come.
0:13:47 > 0:13:50Only Amy...and it...
0:13:50 > 0:13:52HE GASPS FOR AIR
0:13:52 > 0:13:54..hurts her so much seeing me like this.
0:14:00 > 0:14:04Going to save her from pain and from ruining her future.
0:14:04 > 0:14:10- What about palliative care? That might let her...- She won't have it.
0:14:10 > 0:14:14Won't have a stranger, not even a private nurse.
0:14:19 > 0:14:23- Lock the door. Please. - You're not thinking this through.
0:14:23 > 0:14:25Even if she got the job, she wouldn't take it,
0:14:25 > 0:14:26she wouldn't leave,
0:14:26 > 0:14:28not while you're alive.
0:14:28 > 0:14:32She takes commitments seriously. If she commits...
0:14:41 > 0:14:42It's not just...
0:14:42 > 0:14:44not just a job.
0:14:46 > 0:14:49It's that job. She loved it.
0:14:51 > 0:14:54Her eyes sparkled when she talked about the places she'd been.
0:14:56 > 0:14:58Don't sparkle any more.
0:14:58 > 0:15:02- And so, to conclude, if you look at the... - DOOR OPENS
0:15:02 > 0:15:04..man hour figures
0:15:04 > 0:15:07and compare them to the costings, you'll see that...
0:15:07 > 0:15:09She's on her way back.
0:15:09 > 0:15:13As I was saying, you'll see that using Skype for home visits
0:15:13 > 0:15:16will save us a substantial amount of money in the long run.
0:15:17 > 0:15:20MOBILE CHIMES
0:15:24 > 0:15:27When I was in palliative care...
0:15:28 > 0:15:32..this nurse asked me about what regrets I had...
0:15:33 > 0:15:35..wisdom to pass on.
0:15:36 > 0:15:39Like you're only wise when you're dying.
0:15:39 > 0:15:43Did it help, talking about your regrets?
0:15:43 > 0:15:44Kind of.
0:15:46 > 0:15:51Hard truths, regrets, things not done.
0:15:53 > 0:15:56I wish I'd had the courage to be true to myself.
0:15:56 > 0:15:58I'm sure that's not true.
0:16:02 > 0:16:05If you don't help, I'll turn on her.
0:16:05 > 0:16:07Please don't make me.
0:16:07 > 0:16:09ELAINE SIGHS
0:16:09 > 0:16:13I'm only a doctor. Please don't put that on me. It's not fair.
0:16:13 > 0:16:15Oh, rules!
0:16:16 > 0:16:20They're just there to make us bend to other people.
0:16:20 > 0:16:22They're not there to make us happy.
0:16:23 > 0:16:25That's down to us.
0:16:27 > 0:16:28The rules.
0:16:28 > 0:16:30HE GASPS FOR AIR
0:16:30 > 0:16:32You need some rest.
0:16:32 > 0:16:34FRONT DOOR OPENS AND SHUTS
0:16:37 > 0:16:40Make a dying man happy.
0:16:49 > 0:16:50How has he been?
0:16:51 > 0:16:54Oh, you know, not great.
0:16:54 > 0:16:56In pain. Exhausted.
0:16:56 > 0:16:58Have you been OK?
0:17:00 > 0:17:03I'm tired. It's been...
0:17:03 > 0:17:06It's not easy watching him waste away. I...
0:17:06 > 0:17:07I cry a lot.
0:17:07 > 0:17:09It doesn't show.
0:17:11 > 0:17:14Thanks. It's an old hang up from my flying days.
0:17:14 > 0:17:17Sometimes I had to be ready to be on a plane in 15 minutes.
0:17:17 > 0:17:19I always took pride in being ready for anything.
0:17:19 > 0:17:21When's your interview?
0:17:21 > 0:17:25Just over an hour. Look, I know what you're thinking.
0:17:25 > 0:17:27It's my old boss. She's working for a new airline.
0:17:27 > 0:17:30She's pestered me to come in for the interview and I...
0:17:30 > 0:17:32I just should never have told Dad.
0:17:33 > 0:17:35It must be nice having a boss who values you.
0:17:35 > 0:17:37I guess you've seen the world.
0:17:38 > 0:17:41A lot of it. I've had some great times.
0:17:41 > 0:17:43- Especially in Mexico. - Oh, I love Mexico.
0:17:43 > 0:17:45Mmm. It's my favourite place.
0:17:45 > 0:17:48I always arranged to be out for the start of November.
0:17:48 > 0:17:52- My old boss, she was always good about that.- Why November?
0:17:52 > 0:17:54Day Of The Dead.
0:17:54 > 0:17:58I always went down to Xochimilco or out to Patzcuaro.
0:17:58 > 0:18:01It's amazing. Their old, their dead,
0:18:01 > 0:18:05they aren't an embarrassment to them.
0:18:05 > 0:18:07They're still part of their lives, their families.
0:18:07 > 0:18:09It's like they're not even gone.
0:18:10 > 0:18:13Maybe next year I'll head out on my own,
0:18:13 > 0:18:14with a picture of him.
0:18:20 > 0:18:22I better be going.
0:18:25 > 0:18:26Pathetic.
0:18:26 > 0:18:28- What is?- You.
0:18:30 > 0:18:32Wasting your life.
0:18:32 > 0:18:36What kind of person wants to be with a sick old man
0:18:36 > 0:18:39- when she could be out living? - A daughter.
0:18:39 > 0:18:43Can pay for a nurse. Don't need you here.
0:18:43 > 0:18:44Don't want you here.
0:18:45 > 0:18:49You're hiding. Blaming me.
0:18:49 > 0:18:52Dad wants me to do the very thing he hated doing -
0:18:52 > 0:18:54work when I should be with my family.
0:18:54 > 0:18:58With two big differences. You love your job, right?
0:18:58 > 0:19:00And you don't have any kids.
0:19:00 > 0:19:02No, I have a dying father.
0:19:03 > 0:19:05Who wants something to drink?
0:19:13 > 0:19:15'Well, how are we doing so far?'
0:19:15 > 0:19:18- Howard.- How many of these reaccreditations have you done?
0:19:18 > 0:19:20This is my second.
0:19:20 > 0:19:24- Really? Where was your first? - Shenton Walker.
0:19:24 > 0:19:28Actually, this is the second in the country.
0:19:28 > 0:19:30The eyes of the medical community are on us.
0:19:30 > 0:19:32How exciting.
0:19:32 > 0:19:35Though I thought you would have done quite a few by now.
0:19:35 > 0:19:38They found it trickier than they thought to get ROs.
0:19:39 > 0:19:42The conflict of interest is a minefield.
0:19:42 > 0:19:46No-one wants to be the doctor who puts the kibosh on a practice that's competing with theirs.
0:19:46 > 0:19:50- Yeah, they'd have you in court before you could say, "What a load of old..."- Quite.
0:19:50 > 0:19:52No problem for you?
0:19:52 > 0:19:54Me? No. Never been a GP.
0:19:54 > 0:19:59- What?- Oh, don't worry, I am a qualified doctor.
0:19:59 > 0:20:01General medicine at Hull,
0:20:01 > 0:20:04then a spell in public health before the board of reaccreditation.
0:20:04 > 0:20:08Well, it's reassuring to know there's no conflict of interest.
0:20:08 > 0:20:09Correct?
0:20:18 > 0:20:21I'm having a nurse sent over to monitor your dad's oxygen
0:20:21 > 0:20:23and top up his morphine.
0:20:23 > 0:20:27- He doesn't need anyone keeping an eye on...- I can drop you off at your interview on my way back.
0:20:27 > 0:20:28I don't need...
0:20:28 > 0:20:31I think it'll help your dad if you do the interview.
0:20:31 > 0:20:34It's not as if you're committing yourself to anything,
0:20:34 > 0:20:37and it'll give us a chance to discuss his prospects.
0:20:45 > 0:20:49If he wasn't ill, would you still think twice about going for the interview?
0:20:49 > 0:20:52See the world, see Mexico again? In a heartbeat.
0:20:55 > 0:20:56How long does he have? Really?
0:20:56 > 0:20:58It's impossible to say.
0:20:59 > 0:21:04I could say a matter of weeks but occasionally people surprise us.
0:21:04 > 0:21:06Occasionally or often?
0:21:06 > 0:21:08Occasionally.
0:21:09 > 0:21:13Let me do some more research into his specific case and I'll get back to you.
0:21:13 > 0:21:16In the meantime, there's no harm in going for the interview,
0:21:16 > 0:21:17keep your options open.
0:21:17 > 0:21:20- Mmm.- Good luck.
0:21:20 > 0:21:21Thanks.
0:21:30 > 0:21:31Where have you been?
0:21:32 > 0:21:35- With a patient. - You ignored calls and messages!
0:21:35 > 0:21:37I don't like being harassed when I'm with patients.
0:21:37 > 0:21:41Your irresponsible and maverick behaviour could cost yourself and this practice dear.
0:21:41 > 0:21:47- Elaine's not a maverick, Howard. - Mr Bellamy, I was wondering if I could change places with Dr Cassidy.
0:21:47 > 0:21:50- I have so much to do.- Sure.
0:21:50 > 0:21:53- Oh, right.- Your notes and PowerPoint presentation ready?
0:21:53 > 0:21:56I know my subject inside out. I speak from the heart.
0:21:56 > 0:21:58Got a problem with that?
0:21:58 > 0:22:00No. Let's do it.
0:22:02 > 0:22:06The thing is to be totally truthful with your patients at all times.
0:22:06 > 0:22:08You achieve nothing otherwise.
0:22:08 > 0:22:11You have to believe they're being totally honest with you,
0:22:11 > 0:22:15and they can only do that if they believe that you're being totally honest with them.
0:22:17 > 0:22:21The skill is to be truthful but non-judgemental.
0:22:27 > 0:22:28SHE SIGHS
0:22:30 > 0:22:31Thank you.
0:22:31 > 0:22:33I'm not sure if they liked it.
0:22:33 > 0:22:35I don't know if I made any sense at all.
0:22:35 > 0:22:37I'm sure you did a great job.
0:22:38 > 0:22:40- Dr Cassidy.- Amy.
0:22:40 > 0:22:42They texted as soon as I left.
0:22:42 > 0:22:44Apparently I wowed them.
0:22:44 > 0:22:47They want me on the London-New York route in a month.
0:22:47 > 0:22:50It'd mean being away for nearly a week at a time.
0:22:50 > 0:22:54You've seen him. What do you think? If you had to make a decision
0:22:54 > 0:22:58I can't answer that. I'm sorry. Surely they'll understand.
0:22:58 > 0:23:00They'll negotiate a delay to you starting the job.
0:23:00 > 0:23:02Not six months.
0:23:03 > 0:23:05I can help with respite care, but..
0:23:06 > 0:23:10..I can't guarantee he'll be alive when you get back.
0:23:10 > 0:23:11But I think if you took the job,
0:23:11 > 0:23:14it would take time he has left much happier.
0:23:14 > 0:23:16KNOCK ON DOOR
0:23:16 > 0:23:17Come in.
0:23:18 > 0:23:22Your next patient has arrived, and...
0:23:22 > 0:23:24Dr Weaver would like to sit in.
0:23:28 > 0:23:31CLASSICAL MUSIC PLAYS
0:23:35 > 0:23:36Well?
0:23:39 > 0:23:42PHONE RINGS
0:23:42 > 0:23:44The Mill Health Ce...
0:23:45 > 0:23:49- Oh. It is Mr Burns for you.- Oh.
0:23:50 > 0:23:52Hi, Dr Cassidy.
0:23:52 > 0:23:53'She's taking it.'
0:23:53 > 0:23:55Whatever you told her worked.
0:23:55 > 0:23:59You give me too much credit. But I'm happy for both of you.
0:23:59 > 0:24:02She said something about extra...extra help.
0:24:02 > 0:24:04Well, I can get things moving from this end.
0:24:04 > 0:24:08I want a word with that manager bloke.
0:24:08 > 0:24:10Mr Bellamy.
0:24:11 > 0:24:15Howard, a client would like a word.
0:24:18 > 0:24:19Howard Bellamy.
0:24:21 > 0:24:24Well, I'm very glad you're happy with our care.
0:24:26 > 0:24:27The best doctor you've ever had?
0:24:27 > 0:24:30Well, that's...that's praise indeed for the Mill.
0:24:30 > 0:24:34And for Dr Cassidy, obviously.
0:24:34 > 0:24:39Oh. I wonder if you would be happy to repeat those kind comments to somebody else.
0:24:39 > 0:24:43Dr Weaver, one of Dr Cassidy's patients.
0:24:43 > 0:24:45The one she visited today.
0:24:49 > 0:24:50Dr Weaver.
0:24:58 > 0:25:02I'm sure you're all keen to hear my initial findings.
0:25:02 > 0:25:04Sorry! Sorry, sorry, sorry, sorry.
0:25:05 > 0:25:06Sorry.
0:25:06 > 0:25:07Well...
0:25:07 > 0:25:10HE SIGHS ..significant issues need to be resolved.
0:25:13 > 0:25:19But I'm reassured that with the new managerial systems being rolled out
0:25:19 > 0:25:24and Howard's progressive thinking these issues will be ironed out.
0:25:24 > 0:25:26So we get to carry on being doctors?
0:25:26 > 0:25:29You're all fit for purpose, I'd say. Congratulations, Howard.
0:25:29 > 0:25:33- You've got the makings of an excellent practice here.- Thank you.
0:25:33 > 0:25:34Well done.
0:25:36 > 0:25:40- Thank goodness that's over and done with. Well done.- I think we all need to go and celebrate.
0:25:40 > 0:25:43- Not for me, got to go. - Icon?- Why not?
0:25:43 > 0:25:48Well done. I'm glad you're finally in tune with the new regime.
0:25:48 > 0:25:49I can live with Howard's rules,
0:25:49 > 0:25:52but when it's for the patients' benefit, I'm happy breaking them.
0:25:52 > 0:25:55Just as it should be. Right, Kevin?
0:26:06 > 0:26:09MOBILE RINGS
0:26:15 > 0:26:16Hi!
0:26:18 > 0:26:21Yeah, yeah, no, it's just really chaotic here.
0:26:22 > 0:26:25No, no, I haven't been struck off. We all passed.
0:26:25 > 0:26:28Look, I'm afraid I've got loads more work to do yet. Um...
0:26:28 > 0:26:31Yeah. Yeah, I'm going to be late.
0:26:31 > 0:26:34OK. All right. See you, then. Bye-bye.
0:26:39 > 0:26:41CAR ENGINE STARTS
0:26:50 > 0:26:53- WHISTLE BLOWS - What's going on here?
0:26:53 > 0:26:55- Well, he's just thrown me off the bus!- He naked on bus!
0:26:55 > 0:26:59- Come in.- No, thanks.- Have a look.
0:26:59 > 0:27:00Oi, teddy!
0:27:02 > 0:27:06I'm compromised for space. I'm sat in this pokey back room office
0:27:06 > 0:27:09that you wouldn't want to swing a cat in, never mind work.
0:27:09 > 0:27:12Get away from her. I said, keep away!
0:27:12 > 0:27:14I'm sorry, I didn't mean...
0:27:35 > 0:27:38Subtitles by Red Bee Media Ltd