0:00:25 > 0:00:28Don't worry, your receipts'll be ship-shape before you can say,
0:00:28 > 0:00:30"Where's me audit?" HE CHUCKLES
0:00:32 > 0:00:36Yeah, absolutely. How does 11.30 suit you?
0:00:37 > 0:00:39Smashing! See you then.
0:00:39 > 0:00:41Oh, and...put the kettle on.
0:00:41 > 0:00:43HE CHUCKLES
0:00:43 > 0:00:45Yeah, all right. See you. Bye-bye.
0:00:48 > 0:00:49PHONE RINGS
0:00:52 > 0:00:55Mason & Mayhew. James Fenwick speaking. How may I...?
0:01:00 > 0:01:02I'll be right in.
0:01:13 > 0:01:15Can you explain this?
0:01:19 > 0:01:20HE CLEARS THROAT
0:01:24 > 0:01:26This is the Hassan account.
0:01:27 > 0:01:30They own a corner shop. I've just filed their tax return.
0:01:30 > 0:01:31And?
0:01:33 > 0:01:35Something about a trust fund?
0:01:35 > 0:01:36Oh!
0:01:36 > 0:01:41Mr Hassan's just had a baby daughter and wanted to put something aside for when she goes to university.
0:01:41 > 0:01:45So I told him how he could make some tax savings by opening a trust fund.
0:01:45 > 0:01:48The Hassans have only paid for the basic package -
0:01:48 > 0:01:51an audit of the business accounts.
0:01:51 > 0:01:53He just wanted some advice.
0:01:53 > 0:01:57While you're doling out free advice, you're keeping valuable, PAYING customers waiting.
0:01:57 > 0:02:00- I can't have that.- No, you see, it was on a lunch break...
0:02:00 > 0:02:03When you're sent out on commission you're on company time - period.
0:02:04 > 0:02:05Yes, of course.
0:02:05 > 0:02:08Look, I know you're new here,
0:02:08 > 0:02:10and it is a steep learning curve,
0:02:10 > 0:02:13but time is money, James. Never forget that.
0:02:14 > 0:02:15You're right.
0:02:16 > 0:02:18It won't happen again.
0:02:19 > 0:02:21Close the door on your way out.
0:02:36 > 0:02:39The Mill and the Campus have slowly been haemorrhaging money.
0:02:39 > 0:02:42A little bit here, a little bit there - drip, drip, drip.
0:02:42 > 0:02:45If left to do so, before we know it we'll find ourselves
0:02:45 > 0:02:48flat-lining on the table with no hope of a transfusion.
0:02:48 > 0:02:49Good choice of metaphor.
0:02:49 > 0:02:50Thank you.
0:02:50 > 0:02:54I've drawn up a list of efficiency savings I'd like to implement without delay.
0:02:54 > 0:02:57- No redundancies, I hope?- No, no, no.
0:02:57 > 0:02:59There are other ways we can tighten our belts.
0:02:59 > 0:03:03As you can see, I've found alternative sources for various medical supplies.
0:03:03 > 0:03:05Companies with more competitive rates.
0:03:05 > 0:03:07Will there be any noticeable drop in quality?
0:03:07 > 0:03:09A latex glove is a latex glove.
0:03:09 > 0:03:12If we can get it half price from China, we'd be fools not to do so.
0:03:12 > 0:03:13Quite.
0:03:13 > 0:03:15Child labour be damned, eh?
0:03:16 > 0:03:19Well, I suppose that concludes things here.
0:03:19 > 0:03:23Any suggestions on further cutbacks would be greatly appreciated.
0:03:23 > 0:03:25We'll put our thinking caps on.
0:03:29 > 0:03:31ALARM CLOCK BLEEPS
0:03:38 > 0:03:41BLEEPING CONTINUES
0:03:41 > 0:03:43Jack, how d'you turn this thing off?
0:03:46 > 0:03:47BLEEPING STOPS
0:03:53 > 0:03:55HE RETCHES >
0:04:02 > 0:04:04Fenwick's Accountancy, good morning.
0:04:06 > 0:04:09Ah, I'm afraid James no longer works here.
0:04:09 > 0:04:11Is there anything I can do to help?
0:04:11 > 0:04:14No, I don't have a contact number.
0:04:14 > 0:04:16HE SIGHS
0:04:18 > 0:04:20I'm just making a few initial enquiries.
0:04:20 > 0:04:23'We already employ a reliable accountant
0:04:23 > 0:04:26'but I'm open to finding a better offer elsewhere.'
0:04:26 > 0:04:27Of course.
0:04:27 > 0:04:31It's always wise to look for the optimum value for money.
0:04:31 > 0:04:35I'm sure we can put together a very attractive package for the Mill and Campus surgeries.
0:04:35 > 0:04:38We already have several medical practices on our books,
0:04:38 > 0:04:40'so you can be confident of our expertise.'
0:04:40 > 0:04:43Our initial consultation is free, of course.
0:04:43 > 0:04:45How would this afternoon suit?
0:04:47 > 0:04:49I have a 2.30 window at the Mill.
0:04:49 > 0:04:51Excellent. I'll send one of my best accountants.
0:04:51 > 0:04:53Goodbye, Mr Bellamy.
0:04:53 > 0:04:54Cheerio.
0:04:54 > 0:04:55Beautiful!
0:04:57 > 0:04:58Can I help you?
0:04:58 > 0:05:01I have a few home visits lined up by the Mill.
0:05:01 > 0:05:03If you like, I could make the 2.30 appointment.
0:05:03 > 0:05:07I think I should send someone with more than a few months' experience, don't you?
0:05:07 > 0:05:10Ms Durand, I've been qualified for four years.
0:05:10 > 0:05:13- And, as it happens, I'm familiar... - I said no.
0:05:13 > 0:05:18And in future, when I'm on a call you'll wait outside until I'm finished.
0:05:18 > 0:05:19Is that understood?
0:05:21 > 0:05:22Yes, of course.
0:05:23 > 0:05:24Sorry.
0:05:34 > 0:05:35MUSIC PLAYS LOUDLY
0:05:35 > 0:05:37- < IMOGEN:- Jack?
0:05:40 > 0:05:42PHONE RINGS
0:05:42 > 0:05:44- JACK!- All right!
0:05:45 > 0:05:47VOLUME REDUCES
0:05:47 > 0:05:49Are you feeling as rough as me?
0:05:49 > 0:05:53HE CHUCKLES I rode the chunder train this morning - it was well rank.
0:05:53 > 0:05:55What - another party? When?
0:05:57 > 0:05:59Are you serious - all day?
0:05:59 > 0:06:02Well, yeah. Yeah, course I'm up for it.
0:06:02 > 0:06:05Need to get some food first and have a shower. I'm a total armpit right now.
0:06:05 > 0:06:08SMOKE ALARM BEEPS Oh, I'm burning the house down here. See you later.
0:06:11 > 0:06:12Aargh!
0:06:18 > 0:06:19What?
0:06:19 > 0:06:22HE COUGHS
0:06:31 > 0:06:32What are you doing here?
0:06:34 > 0:06:35I need to talk to you.
0:06:36 > 0:06:38I'm not interested in anything you have to say.
0:06:38 > 0:06:41I don't have time for this. If my boss knew I was here, I'd lose my job.
0:06:41 > 0:06:43Is that supposed to impress me?
0:06:43 > 0:06:45Just listen to me for once.
0:06:45 > 0:06:49Look, I don't have time for this, either. I'm up to my neck in work.
0:06:51 > 0:06:53Dad, I think you're about to lose your best client.
0:06:53 > 0:06:56Why? Are you going to steal them away from me
0:06:56 > 0:06:58like you did all the others?
0:06:58 > 0:07:02- Those were customers- I- brought in. If they wanted to leave with me, that was their prerogative.
0:07:02 > 0:07:05Look, I didn't come here to fight.
0:07:05 > 0:07:08I just thought you should know that there's somebody new at the Mill now and...
0:07:10 > 0:07:14- ..he's shopping around for a new accountant.- I'm well aware Ms Parsons has retired.
0:07:14 > 0:07:17I haven't met Mr Bellamy yet
0:07:17 > 0:07:19but when we do, I'm sure we'll get on just fine.
0:07:19 > 0:07:24Look, I'm an old hand at this game, my boy. I certainly don't need help from you or anybody else.
0:07:24 > 0:07:27Fine. Well, I'm sorry I bothered you.
0:07:38 > 0:07:40PHONE RINGS
0:07:42 > 0:07:44- SLURRED:- Hello?
0:07:44 > 0:07:46Hi, Aunt Patti, it's me.
0:07:46 > 0:07:50Oh, Freya. How are you, love?
0:07:50 > 0:07:53I'm OK. Are you? You sound as though you've just woken up.
0:07:53 > 0:07:55Oh, I'm just resting.
0:07:57 > 0:08:01- I'm feeling a bit under the weather today.- What do you mean, "under the weather"?
0:08:03 > 0:08:05Just tired and achy.
0:08:05 > 0:08:09That's probably a side effect from the medication.
0:08:09 > 0:08:11You should mention it at your next appointment.
0:08:11 > 0:08:13I will.
0:08:13 > 0:08:14'OK.'
0:08:14 > 0:08:16Will you ring me if you need anything?
0:08:16 > 0:08:19All right, dear. Bye-bye.
0:08:24 > 0:08:27# If you wanna come back it's all right, it's all right
0:08:27 > 0:08:30# It's all right if you wanna come back
0:08:30 > 0:08:31# Do you wanna come back?
0:08:31 > 0:08:33# It's all right, it's all right
0:08:33 > 0:08:36# It's all right if you want to come back... #
0:08:36 > 0:08:37What's the problem now?
0:08:37 > 0:08:40- You're making a racket! - I had my headphones on.
0:08:40 > 0:08:42You were singing at the top of your lungs, you idiot!
0:08:42 > 0:08:45Oh. Well, I can't help it - I'm in a good mood.
0:08:45 > 0:08:49- Well, isn't it just great to be you(?)- Im, you couldn't lend me a tenner, could you?
0:08:49 > 0:08:53I've got to take some booze to this party but I'm totally tapped out from last night.
0:08:53 > 0:08:56Are you actually asking me for money?
0:08:56 > 0:08:59- I'll pay you back.- Drop...dead.
0:09:10 > 0:09:13You don't actually use this thing, do you?
0:09:13 > 0:09:16No. My father gave it to me.
0:09:17 > 0:09:19Used to belong to my grandfather, actually. He used...
0:09:19 > 0:09:23Why didn't you tell me it was Fenwick's Accountancy that handles the Mill?
0:09:25 > 0:09:26I tried to.
0:09:26 > 0:09:29A personal connection can make all the difference
0:09:29 > 0:09:30between winning and losing a client.
0:09:32 > 0:09:35Who did the Mill's books - you or your father?
0:09:35 > 0:09:38We both did - it was a lot to handle.
0:09:38 > 0:09:40There are two separate practices,
0:09:40 > 0:09:43plus all the partners' personal accounts.
0:09:43 > 0:09:46I want you to conduct the consultation with Mr Bellamy.
0:09:46 > 0:09:49Make it clear you have a prior relationship with them.
0:09:49 > 0:09:53A familiar face selling a superior service -
0:09:53 > 0:09:55he'd be a fool not to switch to us.
0:09:57 > 0:10:00If you're more concerned about your father's business than this one,
0:10:00 > 0:10:01now's the time to say.
0:10:05 > 0:10:06No.
0:10:07 > 0:10:09May the best man win.
0:10:10 > 0:10:11That's what I like to hear.
0:10:13 > 0:10:17If you succeed, you'll get to handle the contract yourself.
0:10:17 > 0:10:20It's quite a big step up in your career, wouldn't you say?
0:10:36 > 0:10:39- What's this?- Just a little bonus for all your help the other night.
0:10:39 > 0:10:43- A hundred quid?- My appointment book is absolutely full because of you.
0:10:43 > 0:10:47I told you it was a good idea, didn't I? It's a pity we can't do it all the time.
0:10:48 > 0:10:50Who says we can't?
0:10:50 > 0:10:53I stand to make about three grand from one night.
0:10:53 > 0:10:54Karen, we've struck gold.
0:10:54 > 0:10:57Yeah, but we can't keep tapping up the same neighbours for money.
0:10:57 > 0:10:59Botox wears off, doesn't it?
0:10:59 > 0:11:01Believe me - four months down the line, the same women will be back.
0:11:01 > 0:11:05But not just on their own - with their friends, with their neighbours.
0:11:05 > 0:11:07Karen, we've got all the ingredients.
0:11:07 > 0:11:11All we need to do is turn up the gas and start cooking.
0:11:13 > 0:11:16We take pride in the fact that no matter what your business needs,
0:11:16 > 0:11:21- we can tailor our service exclusively to suit you.- Cut the sales talk - give me the basics.
0:11:23 > 0:11:26The basic package includes the audit and, of course, book keeping.
0:11:26 > 0:11:29Optional extras include tax planning,
0:11:29 > 0:11:31insolvency and consultancy services.
0:11:31 > 0:11:34We're a large firm, so we can afford to be highly specialised.
0:11:34 > 0:11:35Good to know.
0:11:35 > 0:11:40We'd match your present arrangement by extending our service to the private accounts of the partners -
0:11:40 > 0:11:43Dr Carmichael, Dr Granger and Dr Carter.
0:11:43 > 0:11:45I understand Ms Parsons remains as a silent partner.
0:11:45 > 0:11:47You HAVE done your homework.
0:11:49 > 0:11:53You could say that. I used to work at Fenwick's Accountancy.
0:11:53 > 0:11:56I noticed the name was the same but I didn't realise.
0:11:56 > 0:11:58So Matthew Fenwick is...
0:11:58 > 0:12:00My father.
0:12:00 > 0:12:02So, you see, if you decided to change firms,
0:12:02 > 0:12:05you'd be getting a better deal and retaining continuity of service.
0:12:05 > 0:12:07Indeed.
0:12:09 > 0:12:13I respect the way my father does business, I really do, but...
0:12:13 > 0:12:15he refuses to modernise.
0:12:15 > 0:12:17I made the move to Mason & Mayhew
0:12:17 > 0:12:20because they offer so much more opportunity.
0:12:20 > 0:12:23If you did the same, you'd find out for yourself.
0:12:26 > 0:12:28RUBBER BAND PINGS
0:12:33 > 0:12:35- Do you have to do that?- I'm bored.
0:12:35 > 0:12:37What do you want me to do about it?
0:12:37 > 0:12:39Well, you could give me that tenner.
0:12:39 > 0:12:43Come on, Im. I'm all dressed up with nowhere to go. Please?
0:12:43 > 0:12:45Ple-e-ease?
0:12:46 > 0:12:51Fine. You want the tenner? There is your stupid tenner!
0:12:51 > 0:12:53Thank you - you are the best.
0:12:53 > 0:12:57Yeah, go and enjoy your party! I'm just about to flunk out of college, by the way,
0:12:57 > 0:13:00but don't let that spoil YOUR enjoyment.
0:13:00 > 0:13:02SHE SOBS
0:13:04 > 0:13:06- OK.- Thanks so much.
0:13:06 > 0:13:09- Oh. Good afternoon, sir.- Afternoon.
0:13:09 > 0:13:12- Matthew Fenwick, at your service. - Howard Bellamy.
0:13:13 > 0:13:16Ah. Delighted to finally put a face to the name.
0:13:16 > 0:13:18Please, take a seat.
0:13:21 > 0:13:26Your timing's perfect - the kettle's just boiled.
0:13:26 > 0:13:29- Not for me, thanks. I can't stay long.- Right.
0:13:29 > 0:13:30So...
0:13:31 > 0:13:33..what can I do for you?
0:13:33 > 0:13:37I thought it only right to come down here and deliver the news in person,
0:13:37 > 0:13:40given your years of long and excellent service to the practice.
0:13:40 > 0:13:42Please. Can I... Can I stop you there, Mr Bellamy?
0:13:42 > 0:13:45I think I know what you're going to say.
0:13:45 > 0:13:47You've decided to take your business elsewhere.
0:13:47 > 0:13:51Please don't think this is a reflection on all your hard work over the years.
0:13:51 > 0:13:55It's just, in tough economic times we have to make difficult decisions.
0:13:55 > 0:13:57You've found a better rate. I quite understand.
0:13:57 > 0:14:01And I admit I can't compete with the larger corporations on price.
0:14:01 > 0:14:05But just consider this -
0:14:05 > 0:14:06for the sake of saving a few pounds,
0:14:06 > 0:14:09you stand to lose a whole raft of benefits.
0:14:10 > 0:14:12Such as?
0:14:12 > 0:14:17A personalised service from someone with experience.
0:14:17 > 0:14:20Someone who knows your business accounts like the back of his hand.
0:14:20 > 0:14:22You won't find that elsewhere.
0:14:23 > 0:14:24I'm afraid I already have.
0:14:29 > 0:14:30So...
0:14:31 > 0:14:34..this is down to James, is it?
0:14:34 > 0:14:36No. It's just business.
0:14:39 > 0:14:41I really am very sorry.
0:14:44 > 0:14:45Please...
0:14:45 > 0:14:47don't do this.
0:14:49 > 0:14:52If I lose this account, I'm finished.
0:14:55 > 0:15:01Poetry is just too hard. I totally bombed in it last year and I cannot fail again,
0:15:01 > 0:15:06- but it's not making any sense!- OK, well...- I put a timetable together to stick to and I'm totally behind.
0:15:06 > 0:15:09It's pointless! I cannot catch up now.
0:15:09 > 0:15:12- Look, you...- I found this past paper online yesterday, and I thought,
0:15:12 > 0:15:15"Great - this'll prove how much I know," but I just couldn't answer anything!
0:15:15 > 0:15:18It's like I've got amnesia or something.
0:15:18 > 0:15:21Im, you just need to stop stressing and stick at it.
0:15:21 > 0:15:24Bit of peace and quiet and it'll all start to go in, you'll see.
0:15:26 > 0:15:28OK? I'll leave you to it, then.
0:15:34 > 0:15:37Everything all right?
0:15:37 > 0:15:38Hm.
0:15:39 > 0:15:42No. Bit of a bind, actually.
0:15:42 > 0:15:43Ethically.
0:15:43 > 0:15:44Can I help?
0:15:44 > 0:15:46- Our accountants.- Fenwick's.
0:15:46 > 0:15:50Mm. Small family-run business, as you know.
0:15:50 > 0:15:53Quality service, but struggling to remain competitive.
0:15:53 > 0:15:57A big corporation like Mason & Mayhew can undercut everybody else and push them out of business.
0:15:57 > 0:16:00But is it fair for them to be the only fish in the sea?
0:16:00 > 0:16:03Of course it's fair - it's survival of the fittest.
0:16:03 > 0:16:05So if they offer me a cheaper deal, should I take it?
0:16:07 > 0:16:08Without question.
0:16:08 > 0:16:10Even if it costs a man his livelihood?
0:16:10 > 0:16:13Well, look, I'm sorry if that's the case,
0:16:13 > 0:16:16but businesses are going to the wall every day.
0:16:16 > 0:16:19What I'm trying to say is that I don't think that we can afford to be sentimental -
0:16:19 > 0:16:21not in today's climate.
0:16:21 > 0:16:24I think we owe it to the patient to put them first.
0:16:25 > 0:16:27- Thank you.- Welcome.
0:16:33 > 0:16:35We have won the account for the Mill and Campus surgeries.
0:16:35 > 0:16:39Mr Bellamy's on his way now. I'll need you to draw up the paperwork.
0:16:41 > 0:16:42Right. Of course.
0:16:42 > 0:16:45Well done, James. We couldn't have done it without you.
0:16:45 > 0:16:46Thanks.
0:16:46 > 0:16:49James, I think it's best if I handle the account from here.
0:16:51 > 0:16:53- But you said... - I said I'd think about it...
0:16:53 > 0:16:56and I have. As much as I'd like to say otherwise,
0:16:56 > 0:16:58I just don't think you're ready.
0:16:58 > 0:17:01It's nothing personal, James.
0:17:01 > 0:17:02It's just business.
0:17:05 > 0:17:09You'd best crack on. I want those documents ready to sign.
0:17:19 > 0:17:21I thought you'd gone to the party.
0:17:21 > 0:17:24No-one wants to be the first numpty to turn up, do they?
0:17:25 > 0:17:27Thanks.
0:17:27 > 0:17:29You're doing John Clare? I did him at A-level.
0:17:29 > 0:17:31I'll quiz you, if you like.
0:17:31 > 0:17:34- Jack, that's really sweet but you don't have to.- Shut up.
0:17:36 > 0:17:39They'll probably ask you something like,
0:17:39 > 0:17:42"How does John Clare feel about nature?"
0:17:42 > 0:17:46I don't know - he's always droning on about it.
0:17:46 > 0:17:48Trees and birds and stuff.
0:17:48 > 0:17:52Yeah, but he's not just painting a pretty picture, is he? How does he FEEL about it?
0:17:54 > 0:17:57Well, actually, he's pretty steamed up.
0:17:57 > 0:17:59- Like in The Fallen Elm.- Go on.
0:17:59 > 0:18:03Basically, it's about the destruction of this old tree
0:18:03 > 0:18:07by this boring thing called the Enclosure Act.
0:18:07 > 0:18:10The tree survives everything that nature throws at it,
0:18:10 > 0:18:16like "the black tempest of a winter night" or "summers of thirst",
0:18:16 > 0:18:19but it took humans to actually destroy it.
0:18:21 > 0:18:25But why should we care about something that happened over a century ago?
0:18:25 > 0:18:27Because it's still happening today.
0:18:27 > 0:18:30Think about it - human greed is still destroying nature
0:18:30 > 0:18:32and the rich get to wreck the lives of the poor.
0:18:32 > 0:18:37It's like that Jonson quote about Shakespeare. "He was not of an age, but for all time."
0:18:37 > 0:18:40Wow! Think of all that yourself?
0:18:43 > 0:18:47- Yeah.- See? It's all in there, Im. You just got to let it out.
0:18:50 > 0:18:53"Re-groovy-nation. Party yourself younger."
0:18:53 > 0:18:55Suburban house parties with a difference.
0:18:55 > 0:18:59Demonstrations in a relaxed, social setting.
0:18:59 > 0:19:01You handle the bookings, I'll take care of the ladies.
0:19:01 > 0:19:04- Easy!- And this is just the beginning.
0:19:04 > 0:19:07Picture this - dozens of Botox parties happening in homes all across the nation.
0:19:07 > 0:19:11- What - do we go on the road? - No, no. No, we don't go anywhere. Think franchise.
0:19:11 > 0:19:14We target other centres with doctors who want to top up their pay.
0:19:14 > 0:19:18They use our marketing material, we take a cut.
0:19:18 > 0:19:20We'll be raking it in.
0:19:20 > 0:19:23- Very ingenious.- Just a little joint venture we've been working on.
0:19:23 > 0:19:27So I heard. Be interesting to take a look at the figures.
0:19:27 > 0:19:30Please. Have a look - we'd welcome your expertise.
0:19:30 > 0:19:33"Re-groovy-nation.
0:19:34 > 0:19:36"Party yourself younger!"
0:19:37 > 0:19:39SHE CHUCKLES
0:19:41 > 0:19:44You've made the right decision, Mr Bellamy.
0:19:44 > 0:19:48May this be the start of a long and fruitful relationship.
0:19:48 > 0:19:50It says here you'll be handling the accounts yourself.
0:19:50 > 0:19:53I like to oversee some of the larger contracts.
0:19:53 > 0:19:57I delegate, of course, but only to my most experienced accountants.
0:19:57 > 0:19:58Like James Fenwick?
0:20:00 > 0:20:02James is an excellent worker.
0:20:02 > 0:20:04All my staff are highly qualified,
0:20:04 > 0:20:07but I want you to receive the best possible service.
0:20:07 > 0:20:10I'm here on the understanding that James will be my accountant.
0:20:10 > 0:20:14He has prior knowledge of the practice and, what's more, I like him.
0:20:21 > 0:20:23James...
0:20:23 > 0:20:25could you join us in my office, please?
0:20:27 > 0:20:28Right away.
0:20:41 > 0:20:44Is there something wrong with the paperwork?
0:20:45 > 0:20:46Yes.
0:20:46 > 0:20:48Your name's not on it.
0:20:51 > 0:20:54Congratulations. You're handling the Mill and Campus accounts.
0:20:57 > 0:20:58I don't know what to say.
0:20:58 > 0:21:01How about thank you... to Mr Bellamy?
0:21:01 > 0:21:03It's all down to him.
0:21:03 > 0:21:04No thanks needed.
0:21:04 > 0:21:08I'm just doing what's right for the practice. Plain and simple.
0:21:08 > 0:21:09Wait.
0:21:11 > 0:21:14- Don't sign.- What are you doing? - You're not getting the deal you think you are.
0:21:14 > 0:21:17- James!- It looks good but they hit you with hidden charges.
0:21:17 > 0:21:20Postage. Photocopying. Phone calls. And that's just for starters.
0:21:20 > 0:21:22- That's enough. - It's all in the small print.
0:21:22 > 0:21:25- They call them "disbursements" - can you believe it?- Get out!
0:21:25 > 0:21:28My father has his faults but he's as honest as the day is long.
0:21:30 > 0:21:33I guess they just don't make them like they used to.
0:21:50 > 0:21:52You can tell which poets actually fought in the trenches,
0:21:52 > 0:21:55like Sassoon and Owen whose poems are more bleak and visceral.
0:21:55 > 0:22:00Whereas the ones who weren't, they feel more detached and patriotic.
0:22:01 > 0:22:04Thanks, Jack. Listen, I'll be fine on my own now.
0:22:04 > 0:22:06We can carry on if you like.
0:22:06 > 0:22:08No, you've already missed half the party.
0:22:08 > 0:22:12It's fine. I should probably give it a miss anyway after last night.
0:22:12 > 0:22:16Believe me, when these exams are over, I am going to par-tay.
0:22:16 > 0:22:19Go. One of us should be having fun.
0:22:19 > 0:22:21All right. As long as you're sure.
0:22:21 > 0:22:23And I will pay you back for that tenner.
0:22:23 > 0:22:27Jack, you've made me lunch and you've helped me revise - you've more than earned it.
0:22:28 > 0:22:29Earned it?
0:22:39 > 0:22:41Was it worth it?
0:22:41 > 0:22:44Ask me again on Monday when I'm standing in line at the job centre.
0:22:44 > 0:22:46Let me give you a lift. It's the least I can do.
0:22:46 > 0:22:49- Really? I live a little way out of town.- That's fine.
0:22:49 > 0:22:51- I'm not taking you home.- What?
0:22:51 > 0:22:53Come on.
0:23:03 > 0:23:05I suppose you've come to gloat.
0:23:07 > 0:23:08Does it look like it?
0:23:08 > 0:23:10Oh, I see!
0:23:10 > 0:23:12Little Lord Fauntleroy gets fired
0:23:12 > 0:23:15and thinks he can come crawling back to Daddy?
0:23:15 > 0:23:16Told you this was a bad idea.
0:23:16 > 0:23:22Mr Fenwick, your son lost his job protecting my interests and defending your reputation.
0:23:22 > 0:23:24I'd say he was a young man to be proud of.
0:23:28 > 0:23:29Oh.
0:23:29 > 0:23:30Well, er...
0:23:32 > 0:23:35..you might as well put that down since you're here.
0:23:41 > 0:23:43You might even...
0:23:44 > 0:23:46..want to unpack it.
0:23:47 > 0:23:49Maybe.
0:23:49 > 0:23:52Well, don't do me any favours - I was just thinking of you.
0:23:52 > 0:23:54Really? That would be a first.
0:23:54 > 0:23:56You think I want you back,
0:23:56 > 0:23:59with your chatter and your clutter and your big ideas?
0:23:59 > 0:24:01I'm perfectly happy on my own.
0:24:01 > 0:24:05Good, cos now I know what it's like to work somewhere they actually appreciate my talents.
0:24:05 > 0:24:08- Oh yes, it certainly looks that way(!)- I need an accountant!
0:24:08 > 0:24:13Mr Fenwick senior needs to keep his business afloat and Mr Fenwick junior needs a job.
0:24:13 > 0:24:17Hmm. I wonder if there's a solution to solve all our problems.
0:24:17 > 0:24:21I'll keep my business at Fenwick's Accountants...for now.
0:24:21 > 0:24:23But you have to make it worth my while.
0:24:23 > 0:24:28The only way to survive in this current market is to be better than the competition.
0:24:28 > 0:24:32And I think you can be, if you work together.
0:24:35 > 0:24:38I've got some ideas about how to broaden our client base.
0:24:38 > 0:24:41Maybe expand into consultancy.
0:24:41 > 0:24:44I'm a numbers man, James.
0:24:44 > 0:24:46I don't know about all that stuff.
0:24:46 > 0:24:48Yes, but I do.
0:24:50 > 0:24:52You'll just have to trust me.
0:25:01 > 0:25:03I'll put the kettle on, shall I?
0:25:15 > 0:25:17You still here?
0:25:17 > 0:25:20Yeah, yeah, I'll go in a minute. Check this out.
0:25:21 > 0:25:24"Personal services." Eurgh!
0:25:24 > 0:25:27It's not like that. I'm offering a freelance concierge service.
0:25:28 > 0:25:31So I'll do all the jobs people don't have time to do.
0:25:31 > 0:25:33Like walk your dog or mow your lawn.
0:25:33 > 0:25:36Pick your kids up from school, drop off your dry cleaning.
0:25:36 > 0:25:40- If it keeps Mum and Dad off my back about spending money... - So you're going to be a butler?
0:25:40 > 0:25:42You might call it a butler.
0:25:42 > 0:25:44I call it someone with loads of 20s in their pocket.
0:25:44 > 0:25:48Right, well as long as you don't call it "personal services".
0:25:48 > 0:25:50Fine.
0:25:50 > 0:25:53KNOCK AT DOOR
0:25:53 > 0:25:54Come in.
0:25:54 > 0:25:58Hi, Howard. Just wondered if you'd had a chance to look over those figures.
0:25:58 > 0:26:00- I have.- And?- Very interesting.
0:26:00 > 0:26:02So you think it's a viable idea?
0:26:02 > 0:26:07Absolutely. I think with the clinic and the parties combined, you stand to make a handsome profit.
0:26:07 > 0:26:10- Which highlights a little bit of a problem, as I see it.- Problem?
0:26:10 > 0:26:13If you're going to make this kind of money out of the Botox clinic,
0:26:13 > 0:26:17I feel that the practice ought to make considerably more from the arrangement.
0:26:17 > 0:26:21Wait a minute. Julia and I agreed on the rate some time ago.
0:26:21 > 0:26:22Did you sign a fixed-term contract?
0:26:22 > 0:26:25That's not really how it works here.
0:26:25 > 0:26:30- A verbal agreement is as good as a contract.- Which is why you've been enjoying mates' rates all this time.
0:26:30 > 0:26:33But that kind of thing no longer has a place in the NHS.
0:26:33 > 0:26:35I think a 45% cut is reasonable.
0:26:35 > 0:26:38- 45?!- You must understand
0:26:38 > 0:26:40I have to get the best rates possible for this practice.
0:26:40 > 0:26:42After all, what was it you said?
0:26:42 > 0:26:45"We owe it to the patients to put them first."
0:26:45 > 0:26:47So, do we have a deal?
0:26:49 > 0:26:51- Of course.- Good.
0:26:51 > 0:26:52I'll draw up the agreement.
0:26:59 > 0:27:02Do you not like Mr Huggit?
0:27:02 > 0:27:06I'm going to have a go at this right now! Best birthday present ever!
0:27:06 > 0:27:09- Who the hell has a party when they're 44?- It's different for you.
0:27:09 > 0:27:11I see. I could be dead next year?
0:27:11 > 0:27:13The pain's started to ease, as well,
0:27:13 > 0:27:17and now I can flex all my fingers.
0:27:16 > 0:27:17That's brilliant!
0:27:17 > 0:27:20I need to do it to take my mind off things.
0:27:42 > 0:27:45Subtitles by Red Bee Media Ltd