0:00:28 > 0:00:29You should've worn a tie.
0:00:29 > 0:00:31That silk one Auntie Ag gave you.
0:00:31 > 0:00:33It's not that formal. It's not like chambers.
0:00:33 > 0:00:34But you suit a tie,
0:00:34 > 0:00:37and you want to make a good impression.
0:00:37 > 0:00:39Ah, I'm ever so proud of you! Helping the desperate and the needy.
0:00:39 > 0:00:41Actually, they call them clients.
0:00:41 > 0:00:44I'm going to be in campus all day, so if you need anything...
0:00:44 > 0:00:47Mum, stop treating me like it's my first day at school!
0:00:47 > 0:00:50I can't help it. It's your first job.
0:00:50 > 0:00:54- What about the Icon? And I had that paper-round.- You know what I mean.
0:00:54 > 0:00:55- Your first proper job. - I'm a volunteer!
0:00:55 > 0:00:57It's not even paid.
0:00:57 > 0:00:58But this is it, isn't it?
0:00:58 > 0:01:02After this, you know, it's Newcastle, being a lawyer, all that.
0:01:02 > 0:01:04I've got to go. There's someone waiting already.
0:01:04 > 0:01:07Oh! The poor girl. You should go and talk to her.
0:01:08 > 0:01:10Right. Thanks for the lift.
0:01:13 > 0:01:16- See you later.- Good luck!
0:01:17 > 0:01:18Bye!
0:01:21 > 0:01:24- Hi.- Hi, hello.
0:01:24 > 0:01:26I'm a legal adviser here. Can I help you?
0:01:26 > 0:01:27Do you want to talk to somebody?
0:01:27 > 0:01:29I'm not a client, I'm a volunteer.
0:01:29 > 0:01:31Oh. You too?
0:01:31 > 0:01:32Why did you think I was a client?
0:01:35 > 0:01:37Hi. Nazneen Uddin?
0:01:37 > 0:01:40- Naz. Hi. - And you must be Jack Hollins.
0:01:40 > 0:01:42I'm Ellie Murphy, I'll be training you.
0:01:42 > 0:01:45I'm really looking forward to this. I'm sure we're going to learn loads.
0:01:45 > 0:01:47And it'll look great on our CVs.
0:01:47 > 0:01:50Quite. Well, thanks for coming in early.
0:01:50 > 0:01:52If you'd like to follow me?
0:01:55 > 0:01:57It's not easy, being an adviser.
0:01:57 > 0:01:59It's not just about knowing your stuff.
0:01:59 > 0:02:02you have to learn to listen and...
0:02:02 > 0:02:04And be open-minded and non-judgemental.
0:02:04 > 0:02:07- Very good!- I've been going through the self-study pack.
0:02:07 > 0:02:08You both got them then?
0:02:08 > 0:02:10Yeah. I've had a quick look.
0:02:10 > 0:02:12So, when do we start?
0:02:12 > 0:02:16You won't be giving advice until you've had some training.
0:02:16 > 0:02:18Meanwhile, you can help with general admin.
0:02:18 > 0:02:22But we are trained. I mean, we are both law graduates.
0:02:22 > 0:02:25You can sit in and observe some advice sessions with me.
0:02:25 > 0:02:27See how it all works.
0:02:27 > 0:02:30People don't always tell you their problems straight off.
0:02:30 > 0:02:32Often they don't know exactly what the problem is.
0:02:32 > 0:02:36They'll ask for a grant so they can pay their gas bill,
0:02:36 > 0:02:38and then you talk to them for another hour
0:02:38 > 0:02:42and find out they're actually £100,000 in debt and their house is being repossessed.
0:02:42 > 0:02:47It's about getting the information you need from all the other stuff that you know.
0:02:47 > 0:02:49I found that when I was counselling.
0:02:49 > 0:02:53I worked on the student helpline at Cambridge. It was fascinating.
0:02:53 > 0:02:55That's what made me want to do this.
0:02:55 > 0:02:56And what about you, Jack?
0:02:56 > 0:03:02A friend of a friend, someone I'd worked for, recommended me and I had an interview.
0:03:02 > 0:03:05We will be giving legal advice eventually, won't we?
0:03:05 > 0:03:07Not just doing admin?
0:03:07 > 0:03:10If you don't want this job, or you feel it's beneath you,
0:03:10 > 0:03:13there are plenty of other law graduates who'd jump at the chance.
0:03:13 > 0:03:15I want this job, of course I do.
0:03:15 > 0:03:17Glad to hear it.
0:03:17 > 0:03:19Right! Come on then.
0:03:19 > 0:03:22I'll give you both a tour before it gets too manic.
0:03:26 > 0:03:29I wouldn't mind if he slept for even a few hours,
0:03:29 > 0:03:32- but being woken up every hour! - Oh! Is he teething?
0:03:32 > 0:03:35Yes. So I've got months of this.
0:03:35 > 0:03:37It'll be worthwhile in the end.
0:03:37 > 0:03:41When he goes to university, does something worthwhile, and makes you proud, like Jack.
0:03:41 > 0:03:45He's a legal advisor for Citizens' Advice Bureau. Did I say?
0:03:45 > 0:03:47Only about a hundred times.
0:03:47 > 0:03:49- Morning.- Hiya!
0:03:49 > 0:03:53I'd better not have any time-wasters today. I'm not in the mood.
0:03:53 > 0:03:55She hasn't slept. Poor thing.
0:04:00 > 0:04:02You all right? You don't normally have coffee.
0:04:02 > 0:04:05I didn't sleep much, either. Jimmi was snoring.
0:04:07 > 0:04:09What with teething and the snoring,
0:04:09 > 0:04:12you pair are going to be a right barrel of laughs today(!)
0:04:17 > 0:04:20Jack, I asked for the Gujarati version of the housing leaflet,
0:04:20 > 0:04:23not the Punjabi. Can you bring some out, please?
0:04:23 > 0:04:25Fill up the leaflet racks.
0:04:27 > 0:04:30How are you supposed to tell which one is the Gujarati version?
0:04:32 > 0:04:38Cantonese, Polish, Urdu, Somali, Punjabi...Gujarati.
0:04:40 > 0:04:42It says it in English, on the box.
0:04:45 > 0:04:47You went to Cambridge, right?
0:04:47 > 0:04:49Yeah. Got a first.
0:04:49 > 0:04:51So why are you doing this?
0:04:51 > 0:04:54Same reason as you - to make a difference.
0:04:54 > 0:04:56And you get six months off your legal training.
0:04:56 > 0:04:58That's why I'm doing...
0:04:58 > 0:05:00I've got your leaflets.
0:05:01 > 0:05:03Good, thanks.
0:05:03 > 0:05:05- Naz, you speak Urdu?- Fluently.
0:05:05 > 0:05:08A client's come in who doesn't speak any English,
0:05:08 > 0:05:10it'll take hours to get an interpreter.
0:05:10 > 0:05:14- If you wouldn't mind doing the honours?- Sure, great.
0:05:14 > 0:05:15What about me?
0:05:15 > 0:05:18Oh, er...you just carry on.
0:05:22 > 0:05:24KNOCK ON DOOR
0:05:24 > 0:05:26Just to remind you, Mrs Newman's coming in at eleven.
0:05:26 > 0:05:31Cherry, I wanted to ask - you know that organic shop that you and Jimmi go to?
0:05:31 > 0:05:32Organic shop?
0:05:32 > 0:05:36- The one that does the posh food. - Hewson's.
0:05:36 > 0:05:40Ah, yes. I want to get something nice for Jack's tea, as it's his first day at work.
0:05:40 > 0:05:43I was wondering, what do you think I should get?
0:05:43 > 0:05:46Karen, I really don't know! I'm really busy.
0:05:46 > 0:05:48Look them up online, I'm sure there will be something.
0:05:50 > 0:05:54- Gloves.- Gloves?- I've run out.
0:05:54 > 0:05:57Over there, in the box. Help yourself.
0:05:57 > 0:05:59All is not well in Princess Pinky Land, obviously.
0:05:59 > 0:06:00- Zara, I'm busy. OK?- OK!
0:06:00 > 0:06:03Someone obviously got out of bed the wrong side this morning.
0:06:11 > 0:06:14Thanks, Naz, that was great. Well done.
0:06:14 > 0:06:17What are these? Is it rubbish?
0:06:17 > 0:06:19No! Don't go throwing them away.
0:06:19 > 0:06:20It's just a load of old newspaper.
0:06:20 > 0:06:23To you, maybe. But it's important to him.
0:06:23 > 0:06:25They're in the way there.
0:06:29 > 0:06:31Hi. Can I help you?
0:06:31 > 0:06:33No. I was just looking.
0:06:35 > 0:06:36Hoverer.
0:06:36 > 0:06:38Sorry?
0:06:38 > 0:06:40That's what I call them. New clients.
0:06:40 > 0:06:43It's not easy to ask for help, you know. It can be humiliating.
0:06:43 > 0:06:47People often come in several times and hover around before they'll talk to anyone.
0:06:47 > 0:06:48Oh, right.
0:06:48 > 0:06:51Ellie, I've done the photocopying, and the leaflets.
0:06:51 > 0:06:54- Thanks. Tea break?- I was going to ask if I could do some legal work.
0:06:54 > 0:06:58Or at least sit in on an advice session?
0:06:58 > 0:07:01Right, well I'm going to speak to Mr Simmons about his housing benefit.
0:07:01 > 0:07:03- You can sit in on that.- Great.
0:07:05 > 0:07:07That must have been awful.
0:07:07 > 0:07:10And to see her having a breakdown, behaving so irrationally.
0:07:10 > 0:07:13Sometimes, I'd have to wear my sister's clothes.
0:07:13 > 0:07:15HE LAUGHS
0:07:16 > 0:07:18I'm sorry, it's not funny.
0:07:20 > 0:07:23Jack, could you go and get Mr Simmons a cup of tea, please?
0:07:23 > 0:07:25Milk, no sugar?
0:07:33 > 0:07:36It's not a melanoma, it's just dirt.
0:07:37 > 0:07:40Maybe if you washed your feet occasionally?
0:07:43 > 0:07:47- Cherry, you were going to give me a urine sample?- Was I?
0:07:47 > 0:07:50Not you, Mrs Newman. She gave it to you earlier.
0:07:50 > 0:07:53Oh, yeah. Of course she did. Do you need it now?
0:07:55 > 0:07:58- Yeah, I'm bagging everything up for the courier.- OK.
0:08:02 > 0:08:04Isn't there a day-centre he could go to?
0:08:04 > 0:08:05We are Mr Hibbert's day centre.
0:08:05 > 0:08:09He comes here to sleep because he feels safe here, and we let him.
0:08:09 > 0:08:10He's not doing any harm.
0:08:10 > 0:08:13What's the point of him being here if he doesn't want advice?
0:08:13 > 0:08:16And he smells. In fact, he's filthy.
0:08:16 > 0:08:19So would you be if you slept rough. Jack?
0:08:21 > 0:08:22Ellie, I'm sorry.
0:08:22 > 0:08:25I don't know why I got the giggles with that client.
0:08:25 > 0:08:27I know it was unprofessional.
0:08:27 > 0:08:30Well, I managed to calm him down, eventually.
0:08:30 > 0:08:32Mr Simmons is vulnerable enough.
0:08:32 > 0:08:35The last thing he needs is some smart aleck student laughing at him.
0:08:35 > 0:08:38It doesn't matter how much law you know,
0:08:38 > 0:08:45if you can't show empathy and some basic courtesy to clients, then you are no good to us here.
0:08:45 > 0:08:46Naz, want to do some childcare?
0:08:46 > 0:08:48What?
0:08:48 > 0:08:51Ryan Boyce. Eight years old, hyperactive.
0:08:51 > 0:08:54I need to talk to his mum and he's disruptive.
0:08:54 > 0:08:56Can you baby-sit him?
0:08:56 > 0:09:00I'm just not...I don't have any experience with kids.
0:09:00 > 0:09:02- I don't mind doing it. - Are you any good with kids?
0:09:02 > 0:09:04Brilliant. I've got loads of cousins.
0:09:04 > 0:09:07All right. Naz, lunch-break. An hour.
0:09:07 > 0:09:08Jack, you follow me.
0:09:08 > 0:09:11CHILD MAKES REPETITIVE NOISE
0:09:11 > 0:09:14You have got to be joking.
0:09:14 > 0:09:16He's a lovely kid, basically. Just a bit of a handful.
0:09:20 > 0:09:22OK. Sure.
0:09:22 > 0:09:23Thanks.
0:09:25 > 0:09:30Hello, Ryan. Do you want to get down from the chair?
0:09:30 > 0:09:34Don't do that, there's a good lad. Come on.
0:09:34 > 0:09:38Tell you what, why don't we have a game of football?
0:09:38 > 0:09:41If we can find something to... or not.
0:09:41 > 0:09:43Erm, I know.
0:09:43 > 0:09:46- I'm going to sing you a song. Yeah? - Yeah.
0:09:46 > 0:09:48OK? You're going to like this.
0:09:48 > 0:09:50# Whether you're a brother or whether you're a mother,
0:09:50 > 0:09:52# You're stayin' alive, stayin' alive.
0:09:52 > 0:09:54# Feel the city breakin'
0:09:54 > 0:09:57# And everybody shakin', and you're stayin' alive, stayin' alive.
0:09:57 > 0:10:00# Ah, ah, ah, ah, stayin' alive, stayin' alive
0:10:00 > 0:10:02# Ah, ah, ah... #
0:10:02 > 0:10:05- Look at you, John Travolta! - Mum, what are you doing here?
0:10:05 > 0:10:08- You forgot your lunch.- You didn't have to come all this way.
0:10:08 > 0:10:10It's no trouble. Anyway, I wanted to see where you worked.
0:10:10 > 0:10:12She showed me in. Is she your boss?
0:10:12 > 0:10:13No, she isn't my boss.
0:10:13 > 0:10:15I'm one of the other volunteers.
0:10:15 > 0:10:17I'm Ellie, the training supervisor.
0:10:17 > 0:10:19Hello. I'm Karen.
0:10:20 > 0:10:22So this is where it all happens.
0:10:22 > 0:10:24It's ever so nice.
0:10:24 > 0:10:25Jack, I didn't know you could sing.
0:10:25 > 0:10:29Oh, he's really talented. You really like that song, don't you?
0:10:29 > 0:10:31Rob, my husband, he's a big Travolta fan.
0:10:31 > 0:10:33He used to sing that to them when they were kids.
0:10:33 > 0:10:38And he can dance. Jack. He had classes for years.
0:10:38 > 0:10:40We thought he might be a ballet dancer.
0:10:40 > 0:10:43He did tap, and everything. Little tiny tap shoes...
0:10:43 > 0:10:47- Shouldn't you be getting back? - All right, I'm going! Bye.- Bye.
0:10:47 > 0:10:50Jack, lunch.
0:10:50 > 0:10:52Now that you've got your food, have a break.
0:10:52 > 0:10:55Come on, Ryan. Let's go and find Mummy.
0:10:57 > 0:10:59Your mum makes your sandwiches?
0:10:59 > 0:11:03Tuna and tomato. I don't even like them, but they were my favourite when I was 12, so...
0:11:03 > 0:11:04Ah, sweet.
0:11:04 > 0:11:06I'm going to go and eat lunch in the park,
0:11:06 > 0:11:09get some fresh air. It's depressing in here.
0:11:15 > 0:11:18Hi, can I help you?
0:11:18 > 0:11:19Thanks. I need some advice.
0:11:19 > 0:11:22I'm Jack Hollins, legal adviser.
0:11:22 > 0:11:25If you'd like to tell me what the problem is, we'll see if we can help.
0:11:25 > 0:11:27Would you like to come through?
0:11:45 > 0:11:48- Do you have to creep around like that?- Sorry.
0:11:50 > 0:11:51What are you doing?
0:11:51 > 0:11:54I've lost something. It's fine. I'll find it.
0:11:54 > 0:11:56What have you lost?
0:11:56 > 0:11:58It's really not important.
0:11:59 > 0:12:03Do you think you could do it later? I'm trying to have a power-nap here.
0:12:05 > 0:12:09OK, let me guess. Is it a hair-clip?
0:12:09 > 0:12:14A pink scrunchy? Your favourite lipstick? Not your engagement ring?
0:12:15 > 0:12:18- Am I getting warm? - It's a urine sample.
0:12:18 > 0:12:20You've lost a urine sample?
0:12:20 > 0:12:22It's not going to be in here, is it?
0:12:22 > 0:12:25I'm looking in here because I've looked everywhere else!
0:12:27 > 0:12:29Sorry.
0:12:31 > 0:12:37I worked in a warehouse, see. Shifting white goods. Washing machines, and what have you.
0:12:37 > 0:12:43I told them my back was funny, they threatened to sack me if I didn't keep working.
0:12:43 > 0:12:46I got a slipped disc then, couldn't work, and they fired me anyway.
0:12:46 > 0:12:49As they fired me, I don't get any benefits.
0:12:49 > 0:12:52I can't work, not like this.
0:12:52 > 0:12:55Have you been to a doctor? Hospital?
0:12:55 > 0:12:57Yeah, yeah, all that. I need an operation.
0:12:58 > 0:13:01Can't go private, so I'll have to wait a year.
0:13:01 > 0:13:03I tried making a claim.
0:13:03 > 0:13:08Them no-win, no-fee people who advertise on the telly.
0:13:08 > 0:13:11Sharks, the lot of 'em. Didn't want to know.
0:13:11 > 0:13:13I want to sue the warehouse company.
0:13:13 > 0:13:15Make sure they can't do that to anyone else.
0:13:15 > 0:13:17OK. I'll need some more details.
0:13:17 > 0:13:18How long did you work there?
0:13:18 > 0:13:20Couple of years.
0:13:20 > 0:13:24- Did they have a health and safety policy?- You've never done this kind of work, have you?
0:13:24 > 0:13:27They don't bother with health and safety.
0:13:27 > 0:13:30Still, if you'd worked there for two years you should've had employment rights.
0:13:30 > 0:13:33Holiday pay, sick pay, all of that.
0:13:33 > 0:13:35You were entitled to sick pay if you couldn't work.
0:13:35 > 0:13:37They failed to ensure your safety,
0:13:37 > 0:13:41but the main point is, what they did probably constitutes unfair dismissal
0:13:41 > 0:13:43so you should take them to an industrial tribunal.
0:13:43 > 0:13:48- In order to do that...- OK, but the thing is I've no money. None at all.
0:13:49 > 0:13:52They'll cut off the electricity if I don't pay the bill.
0:13:55 > 0:13:59Is there any way you could... just 20 quid?
0:13:59 > 0:14:01I don't have 20 quid.
0:14:01 > 0:14:03Anything, ten would do. A loan.
0:14:03 > 0:14:06I swear I'd pay you back.
0:14:06 > 0:14:10MOBILE PHONE RINGS
0:14:12 > 0:14:13Hello?
0:14:13 > 0:14:15I'm busy, I'll call you back.
0:14:17 > 0:14:19You don't have back problems.
0:14:19 > 0:14:21What, you think I'm making it up?
0:14:21 > 0:14:23The pain comes and goes.
0:14:23 > 0:14:24With a slipped disc, it wouldn't.
0:14:24 > 0:14:26You're a medical expert as well, are you?
0:14:26 > 0:14:29No, I'm no expert. But my granddad had that and...
0:14:29 > 0:14:31All right, maybe I exaggerated a bit.
0:14:31 > 0:14:34We're here to give advice to people in genuine need, not con-artists!
0:14:34 > 0:14:36Don't look so superior.
0:14:36 > 0:14:39You don't have a clue what it's like in the outside world!
0:14:39 > 0:14:41Pete. Here again?
0:14:41 > 0:14:42Oh, great(!)
0:14:45 > 0:14:47He'll be back.
0:14:47 > 0:14:48What?
0:14:48 > 0:14:51If he thinks there's anyone he can scrounge off.
0:14:51 > 0:14:52What did he ask you for?
0:14:52 > 0:14:57He wanted legal advice. I thought he was very convincing.
0:14:57 > 0:15:00He always is. Did he get money off you?
0:15:00 > 0:15:0420 quid, so he could go and visit a sick child he hasn't actually got?
0:15:04 > 0:15:07It was the electricity bill. No, I didn't give him anything.
0:15:07 > 0:15:08So what were you doing?
0:15:08 > 0:15:11I thought I could use my skills.
0:15:11 > 0:15:15No, Jack. You thought you could ignore everything you've been told.
0:15:15 > 0:15:18You thought you could be a legal adviser on your first day,
0:15:18 > 0:15:22without any practise or training, because you know better than everyone else.
0:15:22 > 0:15:25Frankly, you deserved to have Pete make a fool of you.
0:15:25 > 0:15:27Now, if you don't mind,
0:15:27 > 0:15:30I need this room so I can conduct a proper advice session.
0:15:36 > 0:15:40So Jack would actually have starved if he'd had to buy his own lunch?
0:15:40 > 0:15:41Don't laugh.
0:15:41 > 0:15:44You'll be doing the same for Joe when he grows up.
0:15:44 > 0:15:47- You still haven't found it then?- No.
0:15:47 > 0:15:49I thought you had that what's-its-name, total recall?
0:15:49 > 0:15:51Eidetic memory.
0:15:51 > 0:15:53That's it. Why can't you remember?
0:15:53 > 0:15:56- Where did you have it last? - She gave it me in my room.
0:15:56 > 0:15:59I was going to give it to you. I put it down and I can't remember where it is.
0:15:59 > 0:16:01OK, we should take up the floorboards.
0:16:01 > 0:16:02Zara, it's not funny!
0:16:02 > 0:16:05Why don't you ring her up and tell her to come in and do it again.
0:16:05 > 0:16:09I can't. She'd be embarrassed. She finds it hard enough.
0:16:09 > 0:16:11- Tell her the hospital lost it. - I'm not going to lie to her.
0:16:11 > 0:16:13Why not?
0:16:13 > 0:16:17You know what I do when I've got something really small I don't want to lose,
0:16:17 > 0:16:18I put it in my handbag.
0:16:18 > 0:16:22Karen, I haven't put it in my handbag!
0:16:22 > 0:16:25- I'm only trying to help. - I haven't put it in my handbag.
0:16:25 > 0:16:27I've already looked...
0:16:28 > 0:16:31Hooray! Now perhaps we can get on with some work.
0:16:34 > 0:16:38You really haven't slept, have you? Come on, I'll make you some tea.
0:16:48 > 0:16:49You shouldn't be here.
0:16:49 > 0:16:53Who says? Going to throw me out, are you? Go on then.
0:16:54 > 0:16:56Listen, darling, can I have a word?
0:16:56 > 0:16:59I'm not your darling. What do you want?
0:16:59 > 0:17:02- He wants to borrow some money. - We don't give handouts.
0:17:02 > 0:17:04Even if we did, we wouldn't give them to you
0:17:04 > 0:17:06- All right, keep your knickers on, girlie.- What did you just say?
0:17:06 > 0:17:08You heard.
0:17:08 > 0:17:09How dare you talk to me like that?
0:17:09 > 0:17:10And why are you here?
0:17:10 > 0:17:14- You don't deserve to be helped. Look at you! Drunk in the middle of the afternoon.- Naz!
0:17:14 > 0:17:17- This is a place for decent people, not people like you!- Naz!
0:17:17 > 0:17:19That's enough. Leave.
0:17:19 > 0:17:22I'll be here if I like. I know my rights
0:17:22 > 0:17:23Leave!
0:17:35 > 0:17:39No-one who comes here should be spoken to like that, not even Pete.
0:17:39 > 0:17:40He deserved it!
0:17:40 > 0:17:42Naz. You don't let the idiots wind you up.
0:17:42 > 0:17:44Even if they do, you don't show it.
0:17:44 > 0:17:47I'm sorry. But how can you work with these people?
0:17:47 > 0:17:48Years of practise.
0:17:48 > 0:17:53Now, take a break. Calm down, have a cup of tea.
0:17:53 > 0:17:55- I'm all right to carry on.- Sure?
0:18:03 > 0:18:06- Excuse me, love. I'm looking for... - What?
0:18:06 > 0:18:11I suppose you've made a mess of your life and you expect us to sort it out!
0:18:11 > 0:18:14- I'm sorry. What did you want? - Doesn't matter.
0:18:17 > 0:18:19Nice one(!)
0:18:19 > 0:18:22Wait! Wait! Look, sorry about that.
0:18:22 > 0:18:24Do you want to talk to someone?
0:18:24 > 0:18:26It's not important.
0:18:26 > 0:18:28It is. You were here earlier, weren't you?
0:18:28 > 0:18:30If you need some help, let us help you.
0:18:31 > 0:18:33I just wanted a list of B&Bs.
0:18:33 > 0:18:36- B&Bs?- Bed and Breakfast.
0:18:36 > 0:18:38I know, but are you a tourist?
0:18:38 > 0:18:42No. Me and my girlfriend, we're getting chucked out of our flat.
0:18:42 > 0:18:45She's pregnant. We've got nowhere to go.
0:18:47 > 0:18:50If there are B&Bs that take people on benefits, maybe we can...
0:18:50 > 0:18:52OK, I'm sure we can help with that.
0:18:52 > 0:18:56- If you come back inside, you can speak to someone called the Gateway Assessor.- The what?
0:18:56 > 0:18:58Gateway assessor, she'll signpost you.
0:18:58 > 0:19:01Pass you on to the right person.
0:19:01 > 0:19:03I've only been here a day, I'm already talking the jargon!
0:19:03 > 0:19:07- Thanks.- No problem. Come on.
0:19:12 > 0:19:14Speak to that lady there.
0:19:22 > 0:19:27- All right. Quick briefing. - Look, I know I've been an arrogant git and I've got everything wrong...
0:19:27 > 0:19:30- Not everything. - But I'd like another go.
0:19:30 > 0:19:33You did all right today. You've learned something.
0:19:33 > 0:19:36I'll expect you here, bright and early tomorrow.
0:19:36 > 0:19:39- Nazneen.- I'm sorry.
0:19:39 > 0:19:43Being downright rude to someone like Pete when you've been provoked is one thing.
0:19:43 > 0:19:47Being rude to a client who needs our help,
0:19:47 > 0:19:49who's just plucked up the courage to come here and ask...
0:19:49 > 0:19:53I know - it was appalling. I can't do this.
0:19:53 > 0:19:57- OK.- It's not just him. It's everything.
0:19:57 > 0:19:58It's so depressing,
0:19:58 > 0:20:01the situations people are in and often there's not much you can do.
0:20:01 > 0:20:03Welcome to my world.
0:20:03 > 0:20:05I don't get how people can be so stupid.
0:20:05 > 0:20:07Make such a mess of their lives.
0:20:07 > 0:20:09You try and help them and they're not even grateful.
0:20:09 > 0:20:11It's the job, Naz.
0:20:11 > 0:20:14Some clients are grateful and generally lovely.
0:20:15 > 0:20:19Some are drunk, or angry, or scared, or slow,
0:20:19 > 0:20:21or dishonest or plain obnoxious.
0:20:21 > 0:20:24You have to try and help them all,
0:20:24 > 0:20:26whether you personally like them or not.
0:20:26 > 0:20:30If you can't, then you shouldn't be here.
0:20:30 > 0:20:32It's not what I was expecting.
0:20:32 > 0:20:35You've never failed at anything, have you?
0:20:35 > 0:20:38No. Except this.
0:20:38 > 0:20:40I don't usually make mistakes.
0:20:40 > 0:20:44Maybe you can't succeed at this job until you know what failure feels like.
0:20:45 > 0:20:49I'm sure you'll be a very good lawyer.
0:20:49 > 0:20:51Right. Home time.
0:20:51 > 0:20:53See you tomorrow, Jack.
0:20:59 > 0:21:01- Good luck.- You too.
0:21:31 > 0:21:33BOO!
0:21:33 > 0:21:36Zara, what are you doing?
0:21:36 > 0:21:40And there was I thinking you'd wake up in a better mood.
0:21:41 > 0:21:43You're not pregnant, are you?
0:21:43 > 0:21:44No.
0:21:44 > 0:21:48You're showing all the signs. Hormonal, knackered, tearful.
0:21:48 > 0:21:49Believe me, I should know.
0:21:49 > 0:21:51I can't be. It's not possible.
0:21:51 > 0:21:56Oh? Well, maybe if you laid off all the pink stuff
0:21:56 > 0:21:58he might be a little bit more interested.
0:21:58 > 0:22:01Zara, it's none of your business, so just back off.
0:22:01 > 0:22:02Daniel and I used to play this game.
0:22:02 > 0:22:06We used to bet on how many pink things you'd wear on any given day.
0:22:06 > 0:22:07The loser had to buy the other one a coffee.
0:22:07 > 0:22:10I nearly always won. Daniel found it hilarious.
0:22:10 > 0:22:13Shut up.
0:22:13 > 0:22:17For once your life, stop getting at me you smug, arrogant bitch!
0:22:17 > 0:22:20You've been doing it to me since the moment you got here.
0:22:23 > 0:22:27Don't scream at me just because you're having a bad day.
0:22:27 > 0:22:29Just because you can never take a joke.
0:22:29 > 0:22:32- And you don't take anything seriously, do you?- Oh!
0:22:32 > 0:22:35So, you want to be taken more seriously?
0:22:35 > 0:22:39Maybe if you didn't dress like a seven-year-old
0:22:39 > 0:22:42and act like a pathetic child the whole time, people would!
0:22:42 > 0:22:45It's not just me, Zara! You do it to everybody.
0:22:45 > 0:22:49Put-downs, sarky comments, snide remarks.
0:22:49 > 0:22:53You undermine everybody, you sneer at everybody.
0:22:53 > 0:22:56Heaven help Joe having you as a Mum. Are you going to do the same to him?
0:22:56 > 0:22:57Don't you dare.
0:22:57 > 0:23:01OK, Daniel might laugh at me, but you should hear what he says about you!
0:23:01 > 0:23:05He says you're a nightmare, that you're a control freak.
0:23:05 > 0:23:07No wonder you have to look after Joe,
0:23:07 > 0:23:10because you couldn't find a single nanny that wanted to work for you!
0:23:10 > 0:23:13You do nothing but put Daniel down.
0:23:13 > 0:23:16You nag at him constantly to help more with Joe
0:23:16 > 0:23:17and when he does, you criticise him.
0:23:17 > 0:23:21He can't even change a nappy without you ordering him around.
0:23:21 > 0:23:25So when did you have this conversation with Daniel?
0:23:25 > 0:23:29We had lunch, we had a drink, we got chatting.
0:23:29 > 0:23:33Maybe he actually liked talking to someone who listened to him for once.
0:23:33 > 0:23:34I'm sure he did.
0:23:34 > 0:23:37And you were the poor sap prepared to listen.
0:23:37 > 0:23:40All dewy eyes and pink lipstick!
0:23:40 > 0:23:42He must've loved that!
0:23:42 > 0:23:43Yeah, he did!
0:23:43 > 0:23:47We came back here. We had sex.
0:23:47 > 0:23:49Yeah,
0:23:49 > 0:23:51just in that room on that desk.
0:23:51 > 0:23:54No, Rob!
0:23:54 > 0:23:57No, you're not going to Brian's!
0:23:57 > 0:23:58Oh, sorry!
0:23:58 > 0:24:02No, come home and have your tea with us
0:24:02 > 0:24:05and we're going to listen to how Jack's day went.
0:24:08 > 0:24:11OK. OK, bye!
0:24:12 > 0:24:15Hey! Hey, Cherry. I found that shop.
0:24:15 > 0:24:17Good.
0:24:17 > 0:24:20I got some ciabatta because Jack said he liked it once.
0:24:20 > 0:24:24Anyway, I'm dying to hear what he's got to say about today.
0:24:24 > 0:24:27I'll see you guys tomorrow. Ta-ra!
0:24:34 > 0:24:35- Zara.- So...
0:24:37 > 0:24:40..that was the huge secret.
0:24:43 > 0:24:47I thought it was something important!
0:24:48 > 0:24:49Isn't it?
0:24:49 > 0:24:53You don't think that this would have mattered to him, do you?
0:24:57 > 0:25:00I don't know why I did it. I... He...
0:25:02 > 0:25:05He looked really sad, he was lost.
0:25:05 > 0:25:09Oh, yes, he's really good at that when he's looking for sympathy.
0:25:09 > 0:25:12It's just sex, Cherry!
0:25:12 > 0:25:16It's like Daniel's favourite form of exercise.
0:25:16 > 0:25:17Zara.
0:25:17 > 0:25:20Just think of yourself as a little pink treadmill.
0:25:23 > 0:25:24Zara, I'm...
0:25:24 > 0:25:28Don't give it another thought. I'm not.
0:25:30 > 0:25:32I'm really worried about him.
0:25:32 > 0:25:34Oh, yeah? Really? So am I.
0:25:34 > 0:25:37If he can't set his sights higher than a quickie on the desk with you,
0:25:37 > 0:25:40then we're all in trouble. It's not even the Christmas party!
0:25:40 > 0:25:42He's lost, Zara. He's depressed.
0:25:42 > 0:25:44He's not coping.
0:25:44 > 0:25:46He seems to be coping pretty well.
0:25:49 > 0:25:52I feel really, really bad about it. I wish it had never happened.
0:25:52 > 0:25:54Forget about it. I have.
0:25:54 > 0:25:58And I'll tell you what, just don't even tell Daniel that you've told me because...
0:25:58 > 0:26:01because...it is just too trivial.
0:26:01 > 0:26:03Cherry!
0:26:05 > 0:26:07Hi, Zara. Are you ready?
0:26:07 > 0:26:09Yes.
0:26:09 > 0:26:12Erm, you wanted to go for a run, didn't you?
0:26:12 > 0:26:16Why don't you drop me off? I'll start on dinner.
0:26:16 > 0:26:20- I can leave the run for one night. How are you feeling? How's your head? - Yeah. I'm OK.
0:26:20 > 0:26:21Listen, erm...
0:26:21 > 0:26:25I know I've neglected you, OK? So, there's a surprise.
0:26:25 > 0:26:27Drinks and dinner in town. I've booked a table.
0:26:27 > 0:26:29How does that sound?
0:26:29 > 0:26:31- Lovely.- Come on.
0:26:31 > 0:26:33I'll lock up.
0:26:33 > 0:26:35OK. See you tomorrow.
0:26:42 > 0:26:47SHE RETCHES
0:26:56 > 0:26:59Short-list for the GP appointment. We're interviewing this afternoon.
0:26:59 > 0:27:00I try to keep him involved.
0:27:00 > 0:27:03I was showing him a new dance when he fell off his chair.
0:27:03 > 0:27:07This is impossible. They're all talented, they're all qualified...
0:27:07 > 0:27:08- All so passionate! - How do we pick one?
0:27:08 > 0:27:10Walter, he's gone.
0:27:10 > 0:27:13Hey, little lady, don't you worry.
0:27:13 > 0:27:14I'll find him.
0:27:14 > 0:27:17- So, what can you bring to the Mill? - Passion.
0:27:22 > 0:27:25Subtitles by Red Bee Media Ltd