0:00:33 > 0:00:34Busy?
0:00:34 > 0:00:38Summer school party last night. No self-control.
0:00:38 > 0:00:40Oh, good morning. How can I help you?
0:00:40 > 0:00:44- I wondered if I could see a doctor? - Yes, of course. What is your name?
0:00:44 > 0:00:47Liz Sharples. I keep being sick.
0:00:47 > 0:00:51Oh, dear. Well, I'm afraid you will have to wait with the students,
0:00:51 > 0:00:55- we are very busy.- I am a student... well, mature student.
0:00:55 > 0:00:58Yes, well. Obviously not that mature...
0:00:58 > 0:01:02Will it be long? It's just I've got so much work to...
0:01:02 > 0:01:07Oh, my goodness! You could have given me some notice!
0:01:07 > 0:01:09Sorry... I can't seem to stop.
0:01:09 > 0:01:12Dr Carter, can you take Miss Sharples...?
0:01:12 > 0:01:15Well, I'm expecting a phone call, actually.
0:01:15 > 0:01:18Dr Khella, would you oblige?
0:01:18 > 0:01:20Dr Khella?
0:01:20 > 0:01:24I have a lot of phone calls between patients... Jas?
0:01:24 > 0:01:25JAS SIGHS
0:01:25 > 0:01:29Erm, Miss Sharples, if you'd like to come through.
0:01:32 > 0:01:34Sorry. So, who's next?
0:01:34 > 0:01:37There is a girl in sick bay.
0:01:37 > 0:01:39OK, so I'll be back.
0:01:39 > 0:01:41Be careful of this! I will get a mop.
0:01:41 > 0:01:44So...if you'd like to lie down here.
0:01:48 > 0:01:49When did the vomiting start?
0:01:49 > 0:01:52About...midnight.
0:01:52 > 0:01:55It sort of stopped after I got up,
0:01:55 > 0:01:58but I was still really nauseous until...just now.
0:01:58 > 0:02:00Dodgy kebab? Too much to drink?
0:02:00 > 0:02:03I'm vegetarian and teetotal.
0:02:03 > 0:02:08OK. Any pain in the stomach, under the ribs?
0:02:08 > 0:02:11My throat's a bit sore from the acid, but...
0:02:11 > 0:02:17Right. Doesn't feel like gallstones or ulcers.
0:02:17 > 0:02:22- Any chance you could be pregnant? - No. Haven't even got a boyfriend.
0:02:22 > 0:02:24I'm not here to party, I'm here to study.
0:02:24 > 0:02:27I've got a really important paper to hand in for my course on Friday
0:02:27 > 0:02:30and I can't concentrate.
0:02:30 > 0:02:32Essay crisis.
0:02:32 > 0:02:34- Can't you give me some anti...erm...- Anti-emetics?
0:02:34 > 0:02:37It's probably the norovirus or something you've eaten
0:02:37 > 0:02:39in which case, better out than in, I'm afraid.
0:02:39 > 0:02:43- My brain's so tired. - Are you finding it hard to sleep?
0:02:43 > 0:02:45I suppose I do go to bed quite late.
0:02:45 > 0:02:48Well, try to go bed every day BEFORE midnight
0:02:48 > 0:02:52and get up religiously eight hours later and the body will soon adapt.
0:02:52 > 0:02:55OK. But what about the anti-emetics?
0:02:55 > 0:02:57Well, keep re-hydrating and...
0:02:57 > 0:02:59Sorry, I really have to get this.
0:02:59 > 0:03:03Yep.
0:03:03 > 0:03:04Oh, hi!
0:03:04 > 0:03:08If you'd sign the register and collect your name badges. Thank you.
0:03:08 > 0:03:11- Talk about nursery school. - Ooh! Grab the choccy ones!
0:03:11 > 0:03:16Here y'are. Look at them three - eager little robo-nurses.
0:03:16 > 0:03:18- Probably spying for Howard.- Yeah.
0:03:18 > 0:03:21At least Howard admitted Leona was a waste of space.
0:03:21 > 0:03:23Yeah, well, if he thinks we're so wonderful,
0:03:23 > 0:03:25- what's he sending us on a course for?- Ah!
0:03:25 > 0:03:28"One-day course in team-bonding and compassion"?!
0:03:28 > 0:03:31Oh, is that all? I may be crap at phlebotomy,
0:03:31 > 0:03:34but I have got BUCKET LOADS of compassion!
0:03:34 > 0:03:37- You what?- Yeah!
0:03:37 > 0:03:41Anybody who's endured a four-week slog of double-dose chicken pox,
0:03:41 > 0:03:43deserves a medal in compassion.
0:03:43 > 0:03:45That's chicken feed compared to what I've had to put up with.
0:03:45 > 0:03:48Not the same as 24/7 when it's your own kids.
0:03:48 > 0:03:52That does NOT give you the monopoly on compassion, Karen!
0:03:52 > 0:03:54Does it, Chris? It's in a nurse's blood.
0:03:54 > 0:03:56Yes, it's the nature of the vocation.
0:03:56 > 0:03:58And doing an HCA course isn't the same.
0:03:58 > 0:04:01Just cos I started late, doesn't mean I haven't got a vocation.
0:04:01 > 0:04:05OK, hi, everybody. I am Sandy, your course leader.
0:04:05 > 0:04:08Now, firstly I want to thank you for coming.
0:04:08 > 0:04:09Like we had a choice.
0:04:09 > 0:04:13A few of you may be a little bit resistant to the course, initially,
0:04:13 > 0:04:16maybe you think you've covered this ground before, push on through.
0:04:16 > 0:04:19It's surprising what a few exercises
0:04:19 > 0:04:22and being slightly out of your comfort zone can throw up.
0:04:22 > 0:04:25- It's like Blue Peter! - But before we do too much talking,
0:04:25 > 0:04:28I'd like you to fill out these psychometric tests.
0:04:28 > 0:04:33- Here we go.- Lovely.- One for you, here we go.
0:04:33 > 0:04:35It must be here somewhere!
0:04:35 > 0:04:39Right. Be methodical.
0:04:47 > 0:04:52SHE RETCHES AND VOMITS
0:04:52 > 0:04:54WATER RUNS
0:04:54 > 0:04:58OK. We'll talk about these after lunch.
0:04:58 > 0:05:02Now, for the first exercise, I want you to stay in your workplace teams.
0:05:02 > 0:05:05You're going to be building a bridge using balloons,
0:05:05 > 0:05:08drinking straws and paperclips!
0:05:08 > 0:05:10You'll find everything you need in the boxes.
0:05:10 > 0:05:12Whoopee.
0:05:12 > 0:05:15Right, you blow up balloons and I'll start planning the structure.
0:05:15 > 0:05:18Oh, can't we all plan while we blow?
0:05:18 > 0:05:21- Speaking of blowing!- Ha-ha.
0:05:21 > 0:05:23Very mature.
0:05:23 > 0:05:26Man, they're taking it seriously, aren't they?
0:05:26 > 0:05:30It's a very serious business!
0:05:30 > 0:05:33Do you think we'll get extra points for the world's first farting bridge?
0:05:33 > 0:05:36OK. How's it going?
0:05:44 > 0:05:46PHONE RINGS
0:05:49 > 0:05:52Hey, Tina. How's it going?
0:05:52 > 0:05:56Me too. At least I've stopped hurling. Yaay!
0:05:56 > 0:05:59Might actually be able to get this essay in by Friday...
0:05:59 > 0:06:01What?
0:06:01 > 0:06:05No, no, no, it's Friday, I wrote it in my diary...
0:06:07 > 0:06:11What is wrong with me? I completely changed it to Friday in my head.
0:06:11 > 0:06:13I'll never get it done by tomorrow.
0:06:13 > 0:06:17I have to go.
0:06:17 > 0:06:19Idiot!
0:06:22 > 0:06:24Look. We need a firmer base.
0:06:24 > 0:06:27Three balloons tied together - like a tripod?
0:06:27 > 0:06:29Yeah, yeah, yeah, brilliant. A bouncing bridge.
0:06:29 > 0:06:31So? She said think outside the box.
0:06:31 > 0:06:33What's balloons got to do with nursing anyway?
0:06:33 > 0:06:36I mean, like Howard said, "Those who can do..."
0:06:36 > 0:06:38Oh, you're making good progress!
0:06:38 > 0:06:42Now I'd like you to work with one hand behind your backs...
0:06:42 > 0:06:47- But it's going to ping everywhere. - So you'll have to....?
0:06:47 > 0:06:51- Work together!- Precisely.
0:06:51 > 0:06:53Erm, Mandy?
0:06:53 > 0:06:57Would you mind ever so much clipping that paperclip
0:06:57 > 0:07:02to that drinking straw and on to the balloon thank you very much?
0:07:02 > 0:07:05Ah, no, it's too fiddly. Chris, can you hold that straw?
0:07:05 > 0:07:07- OK...- Amazing how awkward it can feel
0:07:07 > 0:07:09just giving a few basic instructions, isn't it?
0:07:09 > 0:07:11Open it with your fingernail!
0:07:11 > 0:07:13Leona made me cut them!
0:07:13 > 0:07:16- Bend it round your finger, mate. - I don't know what you mean?
0:07:16 > 0:07:20- Oh, I'll do it. Give it here. - No, no, no, no! Give me a chance.
0:07:20 > 0:07:22Ah, genius!
0:07:22 > 0:07:25- That's too loose now, isn't it? - Here y'are. Give it here.
0:07:25 > 0:07:27MANDY AND KAREN: No!
0:07:27 > 0:07:29Brilliant.
0:07:29 > 0:07:32CHRIS SIGHS
0:07:38 > 0:07:41MUSIC PLAYS THROUGH HEADPHONES
0:08:05 > 0:08:08You seem to be having a slight structural problem.
0:08:08 > 0:08:10- He designed it.- Yes, all right.
0:08:10 > 0:08:12- It just needs a few cross-braces, that's all.- What?
0:08:12 > 0:08:15- Just like the London Eye. - Adapting your strategy. Good.
0:08:15 > 0:08:19- Yeah!- All right you can stop working with your hands behind your backs.
0:08:19 > 0:08:23- Only one person will carry on building...- Yes! About time.
0:08:23 > 0:08:25- Oi!- Blindfolded...
0:08:25 > 0:08:27Eh? We'll never finish it!
0:08:27 > 0:08:32Well, not with that attitude, perhaps. OK?
0:08:32 > 0:08:35Here y'are, you can do it. Go on!
0:08:38 > 0:08:41Oh, my goodness! You are soaked!
0:08:41 > 0:08:43It's raining. I need to see Dr Carter.
0:08:43 > 0:08:47- Well, he is very busy. - I've been throwing my guts up.
0:08:47 > 0:08:50Oh, right, well... I will see if he can see you.
0:08:50 > 0:08:53Come into the sick bay.
0:08:53 > 0:08:55That's it, that's it. Attach that straw to the end brace.
0:08:55 > 0:08:57- This?- Yes.- It's a pipe cleaner..?
0:08:57 > 0:09:00Oh, Karen, it's in your right hand!
0:09:00 > 0:09:02Hurry up, the robo-nurses are nearly finished!
0:09:02 > 0:09:04This is my left hand! Give me the Sellotape!
0:09:04 > 0:09:08- Here y'are. Here y'are. - Come on!
0:09:08 > 0:09:10- You might have flipping opened it! - Arrrgh!- Karen!
0:09:10 > 0:09:14- Well, you do it! - All right, shove off then! Right.
0:09:14 > 0:09:17Ah! Quick!
0:09:17 > 0:09:20- Yes!- Woo-hoo! - Brunel, eat your heart out!
0:09:20 > 0:09:24Leaving your colleague to wander round the room unattended
0:09:24 > 0:09:27is hardly caring or responsible team behaviour.
0:09:27 > 0:09:29Um, we got distracted.
0:09:29 > 0:09:31Oh, magnificent!
0:09:31 > 0:09:34But as it wasn't completed with team co-operation,
0:09:34 > 0:09:37I'm afraid we'll have to discount it.
0:09:37 > 0:09:39- What?- Hmmm.
0:09:41 > 0:09:45- Excuse me...? - Have you been sick?
0:09:45 > 0:09:47No. It's just I've been waiting for over an hour.
0:09:47 > 0:09:52Well, I'm very sorry, but both our doctors are very busy...
0:09:53 > 0:09:55I haven't been sick.
0:09:55 > 0:09:57It is not sick, it is...
0:09:57 > 0:10:02- Are there any more prescription forms, Mrs Tembe?- Er, yes...
0:10:02 > 0:10:04She doesn't look very busy to me.
0:10:04 > 0:10:05Sorry?
0:10:05 > 0:10:08Miss Sharples has been waiting for quite some time.
0:10:08 > 0:10:13So if you could see her before she starts projectile vomiting.
0:10:13 > 0:10:16Dr Khella, will you please refrain
0:10:16 > 0:10:18from social networking during office hours?
0:10:18 > 0:10:20Yes. Sorry. I'll take Miss Sharples.
0:10:20 > 0:10:22It's probably better if I see her. So, if you...
0:10:22 > 0:10:24I haven't got time to sit waiting for snotty doctors
0:10:24 > 0:10:27to condescend to see me. I've got a paper to get in.
0:10:27 > 0:10:29I'm sorry to keep you waiting, but we are...
0:10:29 > 0:10:31If I fail, it's down to you - messing me about, patronising me,
0:10:31 > 0:10:36- refusing treatment.- That is no way to speak to Dr Carter.
0:10:36 > 0:10:40Besides, I haven't been sick for ages.
0:10:40 > 0:10:44Psychosomatic. She's clearly the repressive, controlling type.
0:10:44 > 0:10:47Diagnosis by personality type. Not very helpful.
0:10:47 > 0:10:50Well, she's anxious and her symptoms are intermittent.
0:10:50 > 0:10:54- It's not an unreasonable hypothesis. - You can't judge by appearances!
0:10:54 > 0:10:57- Well, I know. But...- Doesn't look the type to read saucy chic lit
0:10:57 > 0:10:59or smoke roll-ups either, does she?
0:10:59 > 0:11:01I'm aware it could be a number of things. I did examine her...
0:11:01 > 0:11:05Oh, Dr Khella! Don't let me drag you away from your social life
0:11:05 > 0:11:07with the niceties of diagnostic etiquette.
0:11:07 > 0:11:10All I'm saying is, you can't always tell
0:11:10 > 0:11:13what's going on in other people's lives. Who's next?
0:11:13 > 0:11:20- Steve Evans?- Yes.- This way.
0:11:20 > 0:11:23These summer students are a disgrace.
0:11:23 > 0:11:27If they are not being insulting or projectile vomiting,
0:11:27 > 0:11:29they are smoking everywhere!
0:11:45 > 0:11:47Watch it, idiot!
0:12:13 > 0:12:16OK. For the last part of the afternoon,
0:12:16 > 0:12:18I want YOU to devise some role play.
0:12:18 > 0:12:21Some patient/nurse scenarios that will really test
0:12:21 > 0:12:23- the skills of your colleagues. - Like acting?
0:12:23 > 0:12:26Don't worry, we're not judging your dramatic prowess,
0:12:26 > 0:12:29it's just listening and responding to what your colleague gives you
0:12:29 > 0:12:33with professionalism and, of course, compassion.
0:12:33 > 0:12:37- It can be a lot of fun.- Well, I'll be the patient.- No, no. I'll do it.
0:12:37 > 0:12:39You'll get us disqualified again.
0:12:39 > 0:12:41- It's better than being teacher's pet.- I am not teacher's pet!
0:12:41 > 0:12:46- All right. Whatever. Come on. - I'll do it. You can be my husband.
0:12:46 > 0:12:49- Bit young, isn't he? - All right! Toyboy, then.
0:12:54 > 0:12:56KAREN CLEARS HER THROAT
0:12:59 > 0:13:03Karen! You don't get extra points for the Long John Silver impression.
0:13:03 > 0:13:05- Right, well, shut up. - It's my leg.
0:13:05 > 0:13:08- Oh, obviously. - Right, where does it hurt?
0:13:08 > 0:13:10It's a really big cut.
0:13:10 > 0:13:12It probably needs some steri-strips and a dressing.
0:13:12 > 0:13:16- You're not supposed to dictate the treatment.- Oi, stay in character!
0:13:19 > 0:13:21Aargh!
0:13:21 > 0:13:23All right! I only touched it!
0:13:23 > 0:13:26Ah, but it's really sore! It's probably gone sceptic!
0:13:28 > 0:13:33Hmmm. Doesn't look too bad, I'll have to do a swab...
0:13:33 > 0:13:35No, it's bad. I mean, it's...
0:13:35 > 0:13:37I mean, it's probably an ulcer.
0:13:37 > 0:13:41- I thought you said it was a cut? - No, it's an ulcer.- Oh, OK.
0:13:41 > 0:13:44Well, I think that you didn't examine it properly
0:13:44 > 0:13:47and clearly you can see that she's in a lot of pain.
0:13:49 > 0:13:54Right, I'll just get some sterile dressings.
0:13:54 > 0:13:55Aaaarrghgh!
0:13:55 > 0:13:57Will you stop over-acting!
0:13:57 > 0:14:00Look, I think there's a secondary infection,
0:14:00 > 0:14:02because you didn't dress it properly.
0:14:02 > 0:14:05I think I know how to change a dressing, thank you!
0:14:05 > 0:14:07Well, clearly you don't, because it's fallen off
0:14:07 > 0:14:10- and that's why we've had to come back.- Hardly a compression, is it?
0:14:10 > 0:14:12What do you know? You've only been an HCA five minutes!
0:14:12 > 0:14:15I'll have you know, I've done loads of compression dressings.
0:14:15 > 0:14:18Good afternoon, I'm the senior nurse.
0:14:18 > 0:14:23Now, we understand your concerns - ulcers can be very demoralising.
0:14:23 > 0:14:27Can't they, Nurse Marquez?
0:14:27 > 0:14:33- Yeah.- So, what are we going to do to reassure Mrs Hollins?
0:14:35 > 0:14:39Get the swab results back, ASAP, speak to the doctor about pain
0:14:39 > 0:14:42- and a revised treatment plan. - Excellent.
0:14:42 > 0:14:44Right. Just get it cleaned up, shall we?
0:14:44 > 0:14:47- Pop a compression bandage on. - They hardly "pop on", do they?
0:14:47 > 0:14:49- They're a right bugger.- KAREN?
0:14:49 > 0:14:53I'm in character! I'd have seen her do loads of compression dressings.
0:14:53 > 0:14:57- Wouldn't I?- Let's just make a good job of the dressing this afternoon.
0:15:00 > 0:15:03- Aaaaaarrrggghhh! - Oh, I was dead gentle with you, then.
0:15:03 > 0:15:08No! It's really sore here, look, swollen and red, and at the ankle.
0:15:08 > 0:15:10Obviously a thrombosis.
0:15:10 > 0:15:12You cannot escalate your symptoms.
0:15:12 > 0:15:15This is a training exercise, it's not a disaster movie.
0:15:15 > 0:15:17- Oh! You be the patient, then. - OK.
0:15:17 > 0:15:20I know it can be a little tricky getting the hang of role play...
0:15:20 > 0:15:22although it can be somewhat revealing.
0:15:22 > 0:15:24I'll give you other scenarios once I've explained
0:15:24 > 0:15:26the parameters a little more clearly. Right, Mandy.
0:15:26 > 0:15:30You can be the next patient.
0:15:32 > 0:15:36Liz Sharples is on campus, isn't she? Have you got her address?
0:15:36 > 0:15:39Er, yes.
0:15:39 > 0:15:42Room six, Pullens House.
0:15:42 > 0:15:46Pullens House. Excellent. I'll be back before surgery starts.
0:15:46 > 0:15:49Right, Miss Marquez, just going to give you some medication
0:15:49 > 0:15:52- before you go down to theatre. - Finally. I've been here hours.
0:15:52 > 0:15:54It's difficult to predict the length of operations
0:15:54 > 0:15:57- because sometimes there are complications.- Oh, great.
0:15:57 > 0:15:59- So what you're saying is my surgeon's crap?- No, not at all.
0:15:59 > 0:16:04- You're in the best possible hands. - Hmmm. I'm starving!
0:16:04 > 0:16:07I'm afraid you're nil by mouth in case you're sick during your op.
0:16:07 > 0:16:11I'll have to eat something otherwise I'm definitely going to be sick.
0:16:11 > 0:16:13- Please don't eat that, Miss Marquez. - It's only a bit of chocolate!
0:16:13 > 0:16:17It's tricky taking out a gall bladder when your diaphragm's convulsing.
0:16:17 > 0:16:19It's a minor op. They only say stuff like that to make...
0:16:19 > 0:16:22Oi, oi, oi, oi, oi! That's assault, that!
0:16:22 > 0:16:26- I want to speak your managers. - Oh, classic. Calling for Miss.
0:16:26 > 0:16:28No, I wasn't. I was improvising.
0:16:28 > 0:16:31Still, as she says, mate, it's very revealing.
0:16:31 > 0:16:33You're hardly Nurse of the Year material, are you?
0:16:33 > 0:16:36- People in glass houses... - Oh, give over!
0:16:36 > 0:16:38HCA's. Noddy nurses.
0:16:38 > 0:16:41I'm more up to date with my training than you two jaded slackers.
0:16:41 > 0:16:44Whoa! Better than a being a hyperactive healing-freak
0:16:44 > 0:16:49that frightens the patients. Here y'are, mate!
0:16:50 > 0:16:52KNOCK AT DOOR
0:16:52 > 0:16:54Go away!
0:16:54 > 0:16:56KNOCK AT DOOR
0:16:56 > 0:16:58What?
0:17:02 > 0:17:04What do YOU want?
0:17:04 > 0:17:07Hi, Liz, I was a bit worried how you left the campus earlier.
0:17:07 > 0:17:11- Can I come in for a couple of minutes?- S'pose.
0:17:11 > 0:17:13So you've been sick again?
0:17:13 > 0:17:15Duh!
0:17:19 > 0:17:22So the pattern is you vomit constantly, and then it just stops?
0:17:22 > 0:17:25- For a bit. - Any idea why it stops?
0:17:25 > 0:17:29No. Obviously. Or I'd be doing that now.
0:17:29 > 0:17:32Are you smoking marijuana, Liz?
0:17:32 > 0:17:36Who do you think you are coming in here accusing me of smoking?
0:17:36 > 0:17:38- I'm not judging you. - This is harassment.
0:17:38 > 0:17:40You're showing signs of heavy skunk abuse.
0:17:40 > 0:17:42Poor memory, depression, paranoia...
0:17:42 > 0:17:47- I could get you struck off. - ..and aggression.
0:17:47 > 0:17:51Do you not think you've changed recently?
0:17:51 > 0:17:54Maybe. I don't know.
0:17:54 > 0:17:57- Cannabinoid hypermesis.- What?
0:17:57 > 0:18:00An allergic reaction to heavy skunk use which, bizarrely,
0:18:00 > 0:18:04is only alleviated when you have a shower or a bath.
0:18:04 > 0:18:07Does it get better when you bathe?
0:18:07 > 0:18:12Yeah. Yeah, it does.
0:18:12 > 0:18:15- We need to take a blood sample before you go down.- Don't touch me!
0:18:15 > 0:18:18Oi! That's not very nice! The nurse is just trying to help!
0:18:18 > 0:18:20Would you prefer a woman? Shall I do it?
0:18:20 > 0:18:23No. I've had enough. I'm discharging myself.
0:18:23 > 0:18:25You're perfectly free to go, but you would be wasting
0:18:25 > 0:18:28- a theatre full of medical staff. - They've got plenty of other patients.
0:18:28 > 0:18:30And you'd be discharged back to your GP.
0:18:30 > 0:18:33And you really need this operation.
0:18:33 > 0:18:36I'm fine.
0:18:36 > 0:18:40My handbag? I can't find my handbag.
0:18:40 > 0:18:43It's OK, it's here.
0:18:43 > 0:18:47Listen, you're perfectly free to go,
0:18:47 > 0:18:50but wouldn't it be great not to be in any pain any more?
0:18:50 > 0:18:54Get your normal life back again? Come on!
0:18:54 > 0:18:56Sit back down on the bed
0:18:56 > 0:19:00and tell me any concerns that you've got about this operation.
0:19:00 > 0:19:03It's nothing. I just don't want it.
0:19:03 > 0:19:07- This one or any operation? - Don't be daft.
0:19:07 > 0:19:09It's not daft.
0:19:09 > 0:19:13I am TERRIFIED of spiders... and goats.
0:19:13 > 0:19:19See? I mean, to some people that's bonkers, but I can't help it.
0:19:19 > 0:19:23And I would completely understand if you were anxious.
0:19:25 > 0:19:28Well, maybe a bit.
0:19:28 > 0:19:31A bit or a lot?
0:19:31 > 0:19:34- It's the anaesthetic. - The needles?
0:19:34 > 0:19:40- The darkness. - Right. Did something happen?
0:19:40 > 0:19:43- I got locked in a cupboard when I was little. I hate it.- Oh!
0:19:43 > 0:19:47And you think that something bad's going to happen.
0:19:47 > 0:19:51But you got out OK, didn't you? You know, you're all right!
0:19:51 > 0:19:56- Yeah. My dad found me.- Oh!
0:19:56 > 0:20:00I promise you that you are going to be as safe as you can be.
0:20:00 > 0:20:06It's a very short operation, the anaesthetists are very skilled.
0:20:06 > 0:20:10I mean, when I had my appendix out, I didn't even know I'd been under
0:20:10 > 0:20:14until I came round. And I felt quite high and I wanted to party,
0:20:14 > 0:20:16I kept shouting for my lippy...
0:20:16 > 0:20:18Tell you what.
0:20:18 > 0:20:21I will come down with you and I will stay with you
0:20:21 > 0:20:24until they put you under and if you feel at any time
0:20:24 > 0:20:28that you really can't go through with it, I'll pull you out.
0:20:28 > 0:20:32Is that a deal?
0:20:32 > 0:20:33Deal.
0:20:33 > 0:20:35My tutor made a deal that if I did the summer course
0:20:35 > 0:20:38it would go towards my degree.
0:20:38 > 0:20:42I wasn't doing too badly, but with the being sick and the...
0:20:42 > 0:20:47getting the submission date wrong...
0:20:47 > 0:20:50If I flunk this, I'm out.
0:20:50 > 0:20:56And I worked so hard to get here.
0:20:56 > 0:21:02And I've got so much debt.
0:21:02 > 0:21:07It just... It makes me want to smoke more.
0:21:07 > 0:21:11OK, I'm going to prescribe some anti-emetics,
0:21:11 > 0:21:14just to get you through the deadline but after that...
0:21:14 > 0:21:16- Cold turkey.- OK.
0:21:16 > 0:21:24Now, it's going to be two tablets, no more than three times a day.
0:21:24 > 0:21:27- Thank you. - You're more than welcome.
0:21:29 > 0:21:33Sandy, we just wanted to say thank you for today. It was great.
0:21:33 > 0:21:36- Em, sorry if we seemed a bit hostile this morning.- Just a tad.
0:21:36 > 0:21:41We had this...assessment thing with...Leona woman
0:21:41 > 0:21:43and she really put our backs up.
0:21:43 > 0:21:47- Leona Parks. She can be a bit... - Uncompassionate?
0:21:47 > 0:21:50Well, at least you know what it's like to be on the receiving end.
0:21:50 > 0:21:52Yeah, but if you identified, right, with every patient's pain
0:21:52 > 0:21:55and, what with your own, you'd never get up in the morning.
0:21:55 > 0:21:59That's where some of our distancing techniques come in really useful.
0:21:59 > 0:22:01To be honest, the Government and management
0:22:01 > 0:22:03don't really treat us with compassion.
0:22:03 > 0:22:05We feel second class to doctors, really.
0:22:05 > 0:22:07And I didn't realise, until I became an HCA
0:22:07 > 0:22:11how much nurses bridge the gap between doctors and patients
0:22:11 > 0:22:14- and how emotionally demanding it is. - Well, that's true,
0:22:14 > 0:22:17but I hope you've got a taste today of how much more rewarding
0:22:17 > 0:22:20a consultation can be if it's approached with compassion.
0:22:20 > 0:22:22- Were we really that bad?- No!
0:22:22 > 0:22:25You scored really highly on the psychometric tests,
0:22:25 > 0:22:28it's just my JOB to put the cat amongst the pigeons.
0:22:28 > 0:22:32You are clearly a resourceful, feisty group of people,
0:22:32 > 0:22:36that any practice would be proud of.
0:22:36 > 0:22:37- Thank you.- You're welcome.
0:22:37 > 0:22:42Sorry, my fault. The district nurse did leave a message, but I...
0:22:42 > 0:22:48Yes, of course, but it'll be tomorrow now. Sorry.
0:22:54 > 0:22:57I thought the farting bridge idea was pretty good, actually.
0:22:57 > 0:23:00But by the way, I didn't mean what I was saying earlier...
0:23:00 > 0:23:02- No. Me neither.- Ah, no. None of us did.
0:23:02 > 0:23:06It makes you realise how much this caring lark takes out of you.
0:23:06 > 0:23:10You know, the three of us should have a weekly meeting - vent - whatever?
0:23:10 > 0:23:14- Discuss our more draining cases. - Throw a few specimen bottles.
0:23:14 > 0:23:18Seriously! You know. Give each other a bit of support.
0:23:18 > 0:23:21- Yeah, well, I feel better already. - I mean, yeah.
0:23:21 > 0:23:23This compassion lark - all well and good for the patients,
0:23:23 > 0:23:26but I think we should start with ourselves.
0:23:26 > 0:23:30Ooh, that makes me sound like Sandy. I could have a sideline career in...
0:23:30 > 0:23:34Yeah. I think we should start with the weekly meetings first, mate.
0:23:34 > 0:23:37Oi-oi. Good day coasting at the campus?
0:23:37 > 0:23:40Kidding me, aren't you? It was mental.
0:23:40 > 0:23:42- You all right?- Fine.
0:23:42 > 0:23:46How about a few after-work bevvies?
0:23:46 > 0:23:48Jas?
0:23:48 > 0:23:52- I said, I'm fine.- All right. Easy, tiger. It was only a few drinks.
0:23:52 > 0:23:56Oh. No, thanks.
0:23:56 > 0:24:01- Kevin, hang on.- What?
0:24:01 > 0:24:03Erm, I'm probably overreacting, but...
0:24:03 > 0:24:08over the last few days I've been getting these funny texts and e-mails.
0:24:08 > 0:24:10Well, not that funny, actually.
0:24:13 > 0:24:16- You what?- I know.
0:24:20 > 0:24:23Let's get some fresh air.
0:24:29 > 0:24:32This all goes back to that rose on your windscreen.
0:24:32 > 0:24:35- Do you think?- No doubt.
0:24:35 > 0:24:39Yeah. There was the rose, then the poem, and the texts,
0:24:39 > 0:24:43- then the e-mails...- All increasingly invasive and aggressive.
0:24:43 > 0:24:45I suppose it's quite a lot when you think about it.
0:24:45 > 0:24:47- Why didn't you tell me? - I don't know!
0:24:47 > 0:24:51I didn't want to think about it. There was the misunderstanding between me and you...
0:24:51 > 0:24:54- Which was dumb.- Well, my head was all over the place.
0:24:54 > 0:24:59And then there was the £8.93 for the phone. It just felt...awkward.
0:24:59 > 0:25:00I'm sorry.
0:25:00 > 0:25:04All right. I spoke to Zara. Yesterday. After the e-mail.
0:25:04 > 0:25:08- OK, good.- Yeah. She helped me write a real stinger back.
0:25:08 > 0:25:11- You actually engaged with him?? - Yeah.
0:25:11 > 0:25:14She said to be really fierce, nip it in the bud.
0:25:14 > 0:25:19Is she COMPLETELY bonkers? You NEVER, EVER engage with a stalker!
0:25:19 > 0:25:22- It's basic psychology!- Stalker?
0:25:22 > 0:25:27I'm not being STALKED! Nah. It's just some idiot messing about.
0:25:27 > 0:25:30Jas! This isn't some harmless crush.
0:25:30 > 0:25:33This guy knows where you work, what car you drive,
0:25:33 > 0:25:36your...your phone number, your e-mail...
0:25:36 > 0:25:39He knows where I live.
0:25:39 > 0:25:43No wonder I've been feeling really spooked.
0:25:43 > 0:25:45- What am I going to do, Kevin? - Look. Don't you worry, OK?
0:25:45 > 0:25:50We will get to the bottom of this. Have you any idea who it might be?
0:25:50 > 0:25:53A patient? But I can't think who.
0:25:53 > 0:25:55I don't think it's a patient.
0:25:55 > 0:25:57Well, I don't know who else it could be...
0:25:57 > 0:26:01Can't you?
0:26:01 > 0:26:03What about Al?
0:26:03 > 0:26:06AL? Don't be daft.
0:26:06 > 0:26:08He's been a really good friend lately.
0:26:08 > 0:26:10Jas, you know he has a crush on you.
0:26:10 > 0:26:14- And he was weird after this whole kiss thing...- He's got a girlfriend.
0:26:14 > 0:26:16Yeah, right!
0:26:16 > 0:26:18Have ANY of us so much as seen a photo
0:26:18 > 0:26:20of this beautiful, mysterious Jackie?
0:26:20 > 0:26:23And it's a bit of a coincidence that this "admirer"
0:26:23 > 0:26:26suddenly has your phone number and your e-mail.
0:26:26 > 0:26:31And who else has such easy access to your personal details?
0:26:38 > 0:26:40Yes! Five-card trick.
0:26:40 > 0:26:42- Karen?- What?
0:26:42 > 0:26:44Have you seen my fishing jumper?
0:26:44 > 0:26:47- Might help me get Ol' Steve.- Nobody's ever seen him.- I have.
0:26:47 > 0:26:50- How about drinks tomorrow night? - Could do.- Why not?- Great.
0:26:50 > 0:26:54- Your girlfriend's been invited to the drinks.- Yeah, but she can't go.
0:26:54 > 0:26:56How can you do better than dipping a pig?
0:26:56 > 0:27:00You might want to think about being just a little bit more sensitive.
0:27:00 > 0:27:05Subtitles by Red Bee Media Ltd