0:00:47 > 0:00:49How many coppers does it take to change a light bulb?
0:00:50 > 0:00:52One, but he's never there when you need him.
0:00:52 > 0:00:54THEY LAUGH My mum told me that. She did!
0:00:54 > 0:00:56Mitch?
0:00:57 > 0:00:58See you later, boys.
0:00:59 > 0:01:01We need to talk before we go in.
0:01:01 > 0:01:03Look, Rob, it's great that you're taking it so serious,
0:01:03 > 0:01:04but relax, mate.
0:01:04 > 0:01:06It's going to be a walk in the park.
0:01:06 > 0:01:08I don't think I'd be so relaxed if I was in your boots.
0:01:08 > 0:01:11- What's the worst they'll do? Slap on the wrist?- How about dismissal?
0:01:11 > 0:01:13It will never come to that.
0:01:13 > 0:01:15Well, I wish I had your confidence.
0:01:15 > 0:01:18They've got to prove that I've done something wrong first, and I haven't.
0:01:18 > 0:01:20So let them do their worst.
0:01:21 > 0:01:23Sergeant Mitchum.
0:01:23 > 0:01:24That'll be me.
0:01:24 > 0:01:27I understand interview room three has been allocated to us.
0:01:27 > 0:01:28If you could lead the way.
0:01:28 > 0:01:30Why not?
0:01:30 > 0:01:32Sooner this farce is over, the better, eh?
0:01:46 > 0:01:48Morning, Heston.
0:01:48 > 0:01:51- Heston, tea? They've got your favourite?- Thank you, I'm fine.
0:01:51 > 0:01:53- Jim, tea or coffee?- Coffee, thanks.
0:01:53 > 0:01:55So where do you want me?
0:01:55 > 0:01:56Anywhere you like.
0:01:56 > 0:01:58Thought we'd do this in the round.
0:01:58 > 0:01:59Less adversarial.
0:02:00 > 0:02:03Yes. A Significant Event Audit has many benefits -
0:02:03 > 0:02:04gathering information,
0:02:04 > 0:02:06identifying any lessons that can be learnt.
0:02:06 > 0:02:09- It's not about apportioning blame. - Mm-hm.
0:02:09 > 0:02:11So why do I feel like I'm in the dock?
0:02:16 > 0:02:19MACHINE BUZZES
0:02:19 > 0:02:21It's the 29th of September.
0:02:21 > 0:02:23The time is 9:45.
0:02:23 > 0:02:26This is an initial interview being carried out by Inspector Angela Gray
0:02:26 > 0:02:29in response to a death following police contact.
0:02:29 > 0:02:31- Also present are... - Sergeant Alan Bryson.
0:02:33 > 0:02:37- Sergeant William Mitchum.- Sergeant Rob Hollins, federation rep.
0:02:37 > 0:02:39We're here to ascertain the facts around the events
0:02:39 > 0:02:41of Tuesday, the 23rd of September,
0:02:41 > 0:02:44when Sergeant Mitchum first came into contact
0:02:44 > 0:02:46with Miss Catriona Shailes,
0:02:46 > 0:02:48and the subsequent events that followed.
0:02:48 > 0:02:50Great. Only, can we get a shift on?
0:02:50 > 0:02:52I've got real police work to do.
0:02:52 > 0:02:55And you don't think that rooting out bad practice
0:02:55 > 0:02:56is real police work?
0:02:56 > 0:02:58Bad practice?
0:02:58 > 0:02:59I think you've might've spent
0:02:59 > 0:03:01just a little too long stuck behind a desk, ma'am.
0:03:03 > 0:03:06I'm not the one under investigation, Sergeant.
0:03:07 > 0:03:10So, let's start with your version of events.
0:03:12 > 0:03:14Heston, would you like to get the ball rolling?
0:03:14 > 0:03:16Um, yes. Of course.
0:03:16 > 0:03:20The top page is the timeline of my dealings with Miss Shailes
0:03:20 > 0:03:24and pages two to five are print outs of her medical notes.
0:03:25 > 0:03:28- Mandy, what are you doing here? - I want to sit in.
0:03:28 > 0:03:31In fact, I don't know why I wasn't invited in the first place.
0:03:31 > 0:03:33This is for senior partners only.
0:03:33 > 0:03:35Jimmi's not a partner.
0:03:36 > 0:03:39Jimmi's here in his capacity as a police surgeon.
0:03:39 > 0:03:42- Daniel never even met Catriona. - Yes, but...- Look,
0:03:42 > 0:03:44I have every right to be here.
0:03:44 > 0:03:47I was there the night Catriona was assaulted.
0:03:47 > 0:03:48I can't sleep.
0:03:48 > 0:03:50I need to know if there's anything I could have done.
0:03:51 > 0:03:53Any objections to Mandy joining us?
0:03:53 > 0:03:56No, yes, why would I object to some chit of a nurse
0:03:56 > 0:03:58sitting in judgment of a doctor
0:03:58 > 0:04:00with more than 30 years' experience.
0:04:00 > 0:04:02Go the whole hog. Invite Mrs Tembe and the cleaner.
0:04:04 > 0:04:06Mandy's right. I think she should have been invited.
0:04:08 > 0:04:11Part of the purpose of this audit is to offer emotional support
0:04:11 > 0:04:14for any member of staff who has been affected by this case.
0:04:15 > 0:04:17Any objections?
0:04:18 > 0:04:20- Heston?- Fine.
0:04:21 > 0:04:23Good.
0:04:23 > 0:04:24Let's get started.
0:04:28 > 0:04:29Thank you.
0:04:31 > 0:04:33It was one of those days.
0:04:33 > 0:04:34Relentless.
0:04:34 > 0:04:35A queue right the door.
0:04:39 > 0:04:43At 12:50 a woman who identified herself as Catriona Shailes
0:04:43 > 0:04:45presented herself to the counter.
0:04:46 > 0:04:48It took a fair bit of effort
0:04:48 > 0:04:50to get her to tell me why she was there.
0:04:50 > 0:04:53Something about a scrap between her and another woman
0:04:53 > 0:04:54outside a nightclub
0:04:54 > 0:04:56that was alleged to have happened days before.
0:04:57 > 0:04:59She was rambling, not making sense.
0:04:59 > 0:05:03I asked her a few, simple questions and she fell to pieces.
0:05:03 > 0:05:04Questions like what?
0:05:07 > 0:05:09Can she explain what happened?
0:05:09 > 0:05:11How long did the alleged attack last?
0:05:11 > 0:05:13Could she describe her assailants?
0:05:13 > 0:05:14What were her injuries?
0:05:14 > 0:05:17Was she really assaulted, or was this just a bit of argy-bargy
0:05:17 > 0:05:19at kicking out time?
0:05:20 > 0:05:22Hmm.
0:05:22 > 0:05:24Finally, I asked her,
0:05:24 > 0:05:26"Do you want to make a formal statement or not?"
0:05:26 > 0:05:28She thought about it, apologised and left.
0:05:30 > 0:05:32And that's all there is to it.
0:05:32 > 0:05:35So there was nothing unusual about this case?
0:05:35 > 0:05:37Her type come in all the time.
0:05:37 > 0:05:38Her type being?
0:05:39 > 0:05:40People like what?
0:05:41 > 0:05:45People who demand police action about this or that.
0:05:45 > 0:05:48But when it comes to making it official, they change their minds.
0:05:48 > 0:05:51So, your conclusion about Miss Shailes was...?
0:05:51 > 0:05:54She was too flaky to be taken seriously.
0:05:54 > 0:05:56And do you think "flaky" is an appropriate term
0:05:56 > 0:05:59for a woman with mental health issues?
0:06:07 > 0:06:11Page two, there's a summary of her appointments and drugs prescribed.
0:06:11 > 0:06:14It's not an atypical list.
0:06:14 > 0:06:17Routine health checks, chest infection,
0:06:17 > 0:06:18sprained ankle.
0:06:18 > 0:06:21You will see in appendix two
0:06:21 > 0:06:22that when she arrived,
0:06:22 > 0:06:26she was on no long-term medication for mental health issues.
0:06:26 > 0:06:30Um, what about the medical notes transferred from her previous GP?
0:06:30 > 0:06:32There's no mention of them here.
0:06:32 > 0:06:35I didn't think they were relevant for this audit.
0:06:35 > 0:06:37Because you didn't read them before you saw Catriona?
0:06:37 > 0:06:39- I didn't have time to. - Because if you had read them,
0:06:39 > 0:06:42you would have seen that she's got a long history of mental illness.
0:06:42 > 0:06:45You would have known she's been on long-term antidepressants,
0:06:45 > 0:06:47- that she has even been hospitalised. - Yes, but...
0:06:47 > 0:06:49Why didn't you consider that the assault
0:06:49 > 0:06:51might have affected her mental health?
0:06:51 > 0:06:52Yes. OK, thank you, Mandy.
0:06:52 > 0:06:55This is supposed to be a non-judgemental review.
0:06:55 > 0:06:57Can we leave the questions till later?
0:06:57 > 0:06:58Thank you, Howard.
0:06:58 > 0:07:01Right, if you turn to the back page, you will see...
0:07:01 > 0:07:04Actually, I think Mandy's got a fair point.
0:07:04 > 0:07:05Maybe we should hear Heston's answers.
0:07:09 > 0:07:10Heston?
0:07:15 > 0:07:16She was a stranger.
0:07:16 > 0:07:17Walked in off the street.
0:07:17 > 0:07:19I saw her for, what, five minutes?
0:07:19 > 0:07:22How am I supposed to know that she had mental health issues?
0:07:22 > 0:07:25Cos you're meant to be trained to read people,
0:07:25 > 0:07:26not to take them at face value,
0:07:26 > 0:07:28because you're supposed to be a copper.
0:07:28 > 0:07:31Exactly, we are meant to be police officers, not doctors,
0:07:31 > 0:07:33not psychologists.
0:07:33 > 0:07:37The public expect us to fight crime, keep the streets safe,
0:07:37 > 0:07:39not spend half our time picking up the pieces
0:07:39 > 0:07:42- because mental health services have been cut to the bone.- Exactly.
0:07:43 > 0:07:44- The job changes all the time.- Yeah,
0:07:44 > 0:07:47and we try our best to change with it,
0:07:47 > 0:07:49but we do need adequate and proper training.
0:07:50 > 0:07:52OK. Point accepted.
0:07:53 > 0:07:57So, are you saying, in your opinion, that Miss Shailes wasn't vulnerable?
0:07:57 > 0:07:58That's right.
0:07:58 > 0:08:01And yet, you yourself described her as,
0:08:01 > 0:08:03"Rambling, not making sense."
0:08:04 > 0:08:06And you put this down to her being flaky?
0:08:07 > 0:08:11And because of that you turned away the victim of a vicious assault.
0:08:11 > 0:08:13A woman with a history of mental instability.
0:08:13 > 0:08:15I couldn't know that.
0:08:15 > 0:08:17But isn't that what we're here for,
0:08:17 > 0:08:19to protect the weak and the vulnerable?
0:08:24 > 0:08:25OK, let's move on.
0:08:28 > 0:08:30Ten minutes.
0:08:30 > 0:08:32That's all we have for a consultation.
0:08:32 > 0:08:34We have to talk to the patient,
0:08:34 > 0:08:35examine them,
0:08:35 > 0:08:38find out what's wrong, prescribe a suitable treatment,
0:08:38 > 0:08:40always knowing that we're probably running late.
0:08:40 > 0:08:42That is the reality.
0:08:42 > 0:08:46We don't have time to read ALL a patient's medical history.
0:08:46 > 0:08:48Which is why you missed the full extent
0:08:48 > 0:08:50- of Catriona's previous medical history?- Yes.
0:08:50 > 0:08:52But she wasn't a typical patient.
0:08:52 > 0:08:55She'd been ill enough to be admitted to a mental health institution.
0:08:55 > 0:08:56When she was a teenager.
0:08:56 > 0:08:59Shouldn't that have set alarm bells ringing, though?
0:08:59 > 0:09:02I prescribed antidepressants and a course of CBT.
0:09:02 > 0:09:05- And you think that was enough?- Yes.
0:09:05 > 0:09:07But you know that talking therapies
0:09:07 > 0:09:10and antidepressants take time to kick in.
0:09:10 > 0:09:12Catriona needed immediate help.
0:09:12 > 0:09:13I didn't think there was any urgency.
0:09:13 > 0:09:16Shouldn't you have considered her to be a suicide risk?
0:09:16 > 0:09:17I didn't think she was.
0:09:17 > 0:09:19OK, well, if you'd read all of her notes,
0:09:19 > 0:09:21would that have changed your opinion?
0:09:21 > 0:09:24Do you read a patient's notes in full
0:09:24 > 0:09:26before every consultation?
0:09:26 > 0:09:29- Well.- Tell me, Jim.- No.- Why not?
0:09:29 > 0:09:34- It's just not practical. - 99.9% of the time we get it right.
0:09:34 > 0:09:37But sometimes we just have to put out the fire.
0:09:37 > 0:09:40We don't always have the luxury of knowing what caused it.
0:09:40 > 0:09:41OK.
0:09:41 > 0:09:44OK, so if you had read Catriona's notes in full
0:09:44 > 0:09:46and you'd known about her mental health issues,
0:09:46 > 0:09:48- would you have acted differently?- No.
0:09:48 > 0:09:52- What?!- I had to deal with what was in front of me.
0:09:52 > 0:09:54I didn't think she was a suicide risk.
0:09:54 > 0:09:56Unbelievable.
0:09:56 > 0:09:58You spent more time with her than I did.
0:09:58 > 0:10:01Did you know she was a danger to herself?
0:10:01 > 0:10:05- I think now may be a good time for a break.- Good idea.
0:10:14 > 0:10:15For the tape,
0:10:15 > 0:10:19I am showing Sergeant Mitchum a copy of the incident report.
0:10:19 > 0:10:21- Is this your handwriting?- It is.
0:10:21 > 0:10:24And yet, no mention of any follow-up action.
0:10:24 > 0:10:25No.
0:10:25 > 0:10:27As you know, we've also had access to your pocketbook.
0:10:27 > 0:10:29Again, no mention of you passing
0:10:29 > 0:10:31any information about this case on to any other officer.
0:10:31 > 0:10:33Because there was never a case.
0:10:33 > 0:10:35She declined to make an official statement.
0:10:36 > 0:10:39And that means she can't have been a victim?
0:10:39 > 0:10:40I guess not, no.
0:10:41 > 0:10:43Perhaps she was too scared to make a complaint.
0:10:43 > 0:10:44That can happen.
0:10:44 > 0:10:47Maybe she found that the officer she had to deal with
0:10:47 > 0:10:48wasn't very sympathetic.
0:10:48 > 0:10:51I gave her every opportunity to make it official.
0:10:51 > 0:10:52And yet, after she'd gone,
0:10:52 > 0:10:54you didn't even take the most basic step -
0:10:54 > 0:10:56to see whether her complaint had any grounds.
0:10:56 > 0:10:57Like what?
0:10:57 > 0:11:00- Couldn't you have gone to the scene of the crime?- Alleged crime.
0:11:00 > 0:11:02Didn't you check the CCTV outside the nightclub
0:11:02 > 0:11:05to see if it had recorded any assault on the night in question?
0:11:05 > 0:11:08Couldn't you have looked for some independent witnesses
0:11:08 > 0:11:10who might've been able to corroborate, or indeed contradict,
0:11:10 > 0:11:12Miss Shailes' version of events?
0:11:12 > 0:11:15Yes, I could have done both those things.
0:11:15 > 0:11:16But you did nothing.
0:11:18 > 0:11:20What I did was...
0:11:20 > 0:11:22call on 20 years of experience
0:11:22 > 0:11:24to calculate what the chances were of this so-called case
0:11:24 > 0:11:27ever making it to court.
0:11:27 > 0:11:29And your judgment was...?
0:11:29 > 0:11:31That it didn't stand a snowball in hell chance of an arrest,
0:11:31 > 0:11:32let alone a conviction.
0:11:33 > 0:11:36For every victim who sees their case through to court,
0:11:36 > 0:11:39we must get ten, a dozen,
0:11:39 > 0:11:40who withdraw their statements
0:11:40 > 0:11:44after we've already spent hundreds of police man hours on their case.
0:11:44 > 0:11:47So you thought Miss Shailes was a time waster?
0:11:47 > 0:11:50I don't know about you, but I live in the real world.
0:11:50 > 0:11:52You know, the one where police resources
0:11:52 > 0:11:54are tighter than they've ever been.
0:11:54 > 0:11:56We have to prioritise, we have to focus
0:11:56 > 0:11:58on the cases that we think might actually get a conviction.
0:11:59 > 0:12:02Now, if you want to hang me out to dry for saving taxpayers' money,
0:12:02 > 0:12:05- BE MY GUEST! - OK, stop the tape.
0:12:05 > 0:12:07- What?- You need a break.
0:12:07 > 0:12:08- Do you?- I'm just fine.
0:12:08 > 0:12:11As your federation rep, I say you do.
0:12:17 > 0:12:20MACHINE BEEPS
0:12:22 > 0:12:27So is there anything that we can do, as a practice, to support you?
0:12:27 > 0:12:28Time off? Counselling?
0:12:28 > 0:12:31Oh, great. So, if you're one of us, you get offered help
0:12:31 > 0:12:33but if you're a patient, pff, forget it.
0:12:33 > 0:12:35Thank you, Howard. I'm fine.
0:12:35 > 0:12:36Actually, there is one more thing
0:12:36 > 0:12:38- that needs to be added for the record.- What's that?
0:12:38 > 0:12:41A statement.
0:12:41 > 0:12:44- From whom? - Catriona's daughter, Beth.
0:12:44 > 0:12:47I'm sorry, I don't know the girl, so how is this relevant?
0:12:47 > 0:12:49Well, maybe we should find out.
0:12:49 > 0:12:50No, I'm sorry.
0:12:50 > 0:12:53This was supposed to be a fact-finding process,
0:12:53 > 0:12:56- not a forum for airing grievances. - I agree with Heston.
0:12:56 > 0:12:59But surely Beth's voice should be heard?
0:12:59 > 0:13:03Or what are we saying now, that a patient's loved ones are irrelevant?
0:13:03 > 0:13:04To ensure that lessons are learnt,
0:13:04 > 0:13:07this audit needs to be as comprehensive as possible.
0:13:19 > 0:13:21What are you doing?
0:13:21 > 0:13:23I was just beginning to enjoy myself.
0:13:23 > 0:13:26- Giving them a bit of their own medicine.- You need to dial it down,
0:13:26 > 0:13:27the belligerence.
0:13:27 > 0:13:30They're questioning my professional standards.
0:13:30 > 0:13:31If you really do want them to see you
0:13:31 > 0:13:33as a stubborn, antagonistic officer
0:13:33 > 0:13:34who just does what he wants,
0:13:34 > 0:13:36then you're going about it the right way.
0:13:36 > 0:13:40Well, I'm not going to sit there and let them rubbish my entire career.
0:13:45 > 0:13:46"I must have been eight or nine
0:13:46 > 0:13:49"when I realised she wasn't like other mums.
0:13:49 > 0:13:51"Sometimes she couldn't cope with the world
0:13:51 > 0:13:54"and she'd walk out of the house - no purse, no keys.
0:13:56 > 0:13:59"A few days later, someone would find her wandering around,
0:13:59 > 0:14:00"bring her home.
0:14:00 > 0:14:04"Or she'd lock herself in the bedroom. Not eat.
0:14:04 > 0:14:06"Not say anything until the cloud had passed."
0:14:07 > 0:14:10"But those dark moments were few and far between
0:14:10 > 0:14:14"because she was supported by therapists, her GPs,
0:14:14 > 0:14:16"community nurses.
0:14:16 > 0:14:18"She was able to lead a mostly normal life,
0:14:18 > 0:14:20"and I had a happy childhood.
0:14:20 > 0:14:22"But she wasn't always an easy patient.
0:14:22 > 0:14:24"Sometimes she forgot to take her meds.
0:14:24 > 0:14:27"Sometimes she thought she knew best.
0:14:27 > 0:14:29"Even when she lost faith in herself,
0:14:29 > 0:14:31"the NHS never let her down.
0:14:31 > 0:14:33"I'm going to miss her so much.
0:14:33 > 0:14:36"But I want to say thank you, from me and from my mum,
0:14:36 > 0:14:39"for your care, your support,
0:14:39 > 0:14:42"for always catching her when she fell.
0:14:42 > 0:14:43"Beth."
0:14:54 > 0:14:56So, what do you think about gay people?
0:14:56 > 0:14:58Lesbians in particular?
0:14:58 > 0:15:00I don't see how that's relevant.
0:15:00 > 0:15:02Well, it is if it has bearing on this case.
0:15:03 > 0:15:05It doesn't matter what I think in private
0:15:05 > 0:15:08as long as I leave my personal feelings in the locker room.
0:15:09 > 0:15:12When I put on this uniform, I treat everyone exactly the same.
0:15:12 > 0:15:14For the record,
0:15:14 > 0:15:18Sergeant Mitchum hasn't had one single complaint of homophobia.
0:15:20 > 0:15:22Until now.
0:15:22 > 0:15:25Homophobic? No way. Ask anyone.
0:15:25 > 0:15:26Stay calm.
0:15:26 > 0:15:28Stay calm?
0:15:28 > 0:15:32I've given half my life to this job and they're coming at me with this!
0:15:32 > 0:15:35I have done nothing wrong, and everyone in this room knows that.
0:15:35 > 0:15:37If we can get back to the case in hand...
0:15:37 > 0:15:40What case?!
0:15:40 > 0:15:42Two boozed up women have a scrap outside a nightclub.
0:15:42 > 0:15:44There's no weapons involved,
0:15:44 > 0:15:47there's no injuries that need hospital treatment,
0:15:47 > 0:15:51and your alleged victim wouldn't even make an official complaint.
0:15:51 > 0:15:55But this wasn't just your typical Saturday night punch up, was it?
0:15:55 > 0:15:57This was a potential hate crime,
0:15:57 > 0:16:00which the Force is determined to deal with in a robust manner.
0:16:00 > 0:16:03Of course. More political correctness from on high.
0:16:03 > 0:16:05So tell me, Sergeant,
0:16:05 > 0:16:07how are we supposed to know the extent of such crimes
0:16:07 > 0:16:10if victims are put off reporting them by the first copper they meet?
0:16:11 > 0:16:13This is a witch hunt...
0:16:14 > 0:16:18..and I'm your scapegoat for some new PR policy that you're pushing.
0:16:23 > 0:16:25All I'm interested in are the facts.
0:16:26 > 0:16:27I did what I could for that woman.
0:16:28 > 0:16:31But if she had long-term mental health issues...
0:16:32 > 0:16:35..you cannot blame me for her suicide.
0:16:35 > 0:16:38But did you help her or did you make things worse?
0:16:41 > 0:16:43Right, I think we should wrap this conversation up
0:16:43 > 0:16:46with what, if anything, Heston could have done differently.
0:16:46 > 0:16:49Well, with hindsight, we can now see that the patient...
0:16:49 > 0:16:50Catriona.
0:16:50 > 0:16:53..was probably suffering from post-traumatic stress
0:16:53 > 0:16:55as a result of the assault.
0:16:55 > 0:16:59But as to what we, a GP practice, could have done for her...
0:16:59 > 0:17:01Counselling is no quick fix.
0:17:01 > 0:17:03Yeah, and the waiting lists are as long as your arm.
0:17:03 > 0:17:06- Specialist treatment facilities? - Beds have been cut.
0:17:06 > 0:17:08And what spaces are available
0:17:08 > 0:17:10would have to be given to more urgent cases.
0:17:10 > 0:17:13What is more urgent than being suicidal?
0:17:13 > 0:17:15With all due respect, Mandy, you're her friend,
0:17:15 > 0:17:17and even you didn't know how unwell she was.
0:17:17 > 0:17:20Oh, right, I see where this is going.
0:17:20 > 0:17:23You want all this to be tied up neatly.
0:17:23 > 0:17:26One of our patients dies, but none of us is to blame
0:17:26 > 0:17:29because we're all too rushed and under resourced.
0:17:29 > 0:17:30You know, we do our best,
0:17:30 > 0:17:33but it's simply not possible to prevent all suicides.
0:17:33 > 0:17:35It's not that easy to predict
0:17:35 > 0:17:37who's going to be driven to such extreme circumstances.
0:17:37 > 0:17:40But we're ignoring the elephant in the room.
0:17:40 > 0:17:41Which is?
0:17:41 > 0:17:44Heston, and his lack of understanding
0:17:44 > 0:17:49or empathy towards anyone with mental health issues.
0:17:49 > 0:17:50That's why he fobbed Catriona off
0:17:50 > 0:17:52without getting to know her well enough to see
0:17:52 > 0:17:55- that she was in desperate trouble. - This is just not true.
0:17:55 > 0:17:58- You do have some history. - What history?
0:17:59 > 0:18:01Were you forgetting Ruth, Simon?
0:18:01 > 0:18:03Heston didn't exactly deal with their issues very well.
0:18:05 > 0:18:07How dare you judge me.
0:18:07 > 0:18:10How dare you suggest that I know nothing
0:18:10 > 0:18:12about mental health issues
0:18:12 > 0:18:15after the torment that I've been through.
0:18:15 > 0:18:17What torment is that, Heston?
0:18:17 > 0:18:20Worried you're going to run out of Lapsang Souchong?
0:18:20 > 0:18:21You have no idea!
0:18:22 > 0:18:25The paranoia that has stopped me from sleeping,
0:18:25 > 0:18:27the memory loss,
0:18:27 > 0:18:29the dissociative states.
0:18:29 > 0:18:31Yes, I would call that torment!
0:18:33 > 0:18:34Heston, I had no idea.
0:18:34 > 0:18:38Oh, wait, of course, you only work with me eight hours a day!
0:18:38 > 0:18:40Yet I'm supposed to diagnose a patient
0:18:40 > 0:18:44with serious mental health problems in just ten minutes.
0:18:44 > 0:18:45We need to talk about this.
0:18:45 > 0:18:47What's the point?
0:18:47 > 0:18:50You clearly don't trust me. I'm not sure I trust myself.
0:18:50 > 0:18:52I think that the NHS would be better off without me.
0:18:52 > 0:18:54- What do you mean?- I resign.
0:19:03 > 0:19:04Heston! Wait.
0:19:05 > 0:19:07Nobody's asking you to resign.
0:19:07 > 0:19:08I think Mandy is.
0:19:08 > 0:19:09Yes, well, she's upset.
0:19:09 > 0:19:10Clearly.
0:19:10 > 0:19:13All right, I should have shut her down a long while ago.
0:19:13 > 0:19:15You can't close Pandora's box.
0:19:15 > 0:19:16Come back inside.
0:19:18 > 0:19:19We can talk about this.
0:19:19 > 0:19:20I'm going home.
0:19:20 > 0:19:22And I'm not coming back.
0:19:35 > 0:19:37I think he was right to resign.
0:19:38 > 0:19:41Yes, well, you've made your position very clear.
0:19:41 > 0:19:42Thank you.
0:19:46 > 0:19:47Fine.
0:19:54 > 0:19:55Did you know?
0:19:56 > 0:19:59Yes, well, he can't keep his cards close to his chest.
0:19:59 > 0:20:01The question is,
0:20:01 > 0:20:02did Heston's condition
0:20:02 > 0:20:05have any bearing on the way that he treated Miss Shailes?
0:20:05 > 0:20:06It's a possibility.
0:20:08 > 0:20:10Would you have treated her any differently?
0:20:10 > 0:20:13Based on what I heard today - no.
0:20:13 > 0:20:14I have to agree.
0:20:14 > 0:20:16It's every GP's worst nightmare.
0:20:16 > 0:20:19But the question is whether Heston is fit to practise medicine or not.
0:20:19 > 0:20:20Yes.
0:20:20 > 0:20:23Well, we need to find out more about his condition.
0:20:23 > 0:20:25- Yeah, and what treatment he's been having.- If any.
0:20:25 > 0:20:29Yes. Well, I think those questions that can wait until tomorrow.
0:20:29 > 0:20:30If he comes back.
0:20:30 > 0:20:32What, you really think he won't?
0:20:32 > 0:20:34Well, after today, could you blame him?
0:20:38 > 0:20:43This is from a statement by Nurse Marquez of the Mill Health Centre.
0:20:43 > 0:20:46"Catriona went to the police station determined to report the assault.
0:20:46 > 0:20:49"When I spoke to her, she told me she hadn't gone through with it,
0:20:49 > 0:20:52"that going to the police had actually made things worse."
0:20:52 > 0:20:55I'm sorry, but that's hearsay.
0:20:55 > 0:20:56Agreed.
0:20:56 > 0:20:58But I think we can accept Nurse Marquez's statement
0:20:58 > 0:21:01about when she came into the station herself.
0:21:01 > 0:21:05"Sergeant Mitchum assured me that he would look into Catriona's case.
0:21:05 > 0:21:09"I had no reason to think that he wouldn't do what he said he would."
0:21:11 > 0:21:13Tell me, did you deliver on that assurance?
0:21:15 > 0:21:16No.
0:21:16 > 0:21:17Because?
0:21:19 > 0:21:21Because if you're really unhappy...
0:21:22 > 0:21:24..you don't send your mate in to complain.
0:21:24 > 0:21:25You do it yourself.
0:21:29 > 0:21:32It's Nurse Marquez's medical opinion...
0:21:33 > 0:21:36..that Catriona was suffering from post-traumatic stress disorder,
0:21:36 > 0:21:37triggered by the assault
0:21:37 > 0:21:39but made worse by the lack of care she received
0:21:39 > 0:21:41when she tried to report the crime.
0:21:41 > 0:21:43But she's a nurse, not a doctor.
0:21:43 > 0:21:44Your point being...?
0:21:44 > 0:21:46That she's not qualified to diagnose PTSD.
0:21:48 > 0:21:51That's as may be, but it doesn't alter the facts.
0:21:51 > 0:21:55Two women came to you about a serious crime. Two gay women.
0:21:55 > 0:21:58Both of them felt that you didn't take their complaints seriously.
0:21:58 > 0:22:00Now what I need to know is...
0:22:01 > 0:22:03..is this just a one-off, a coincidence...
0:22:05 > 0:22:06..or is this the tip of the iceberg?
0:22:15 > 0:22:17SERGEANT MITCHUM SIGHS
0:22:19 > 0:22:20I could lose my job.
0:22:21 > 0:22:22I have tried to warn you.
0:22:24 > 0:22:25My pension...
0:22:27 > 0:22:28What am I going to do?
0:22:28 > 0:22:31My advice is to give some ground because if you don't...
0:22:32 > 0:22:33..they could throw the book at you.
0:22:40 > 0:22:42OK.
0:22:43 > 0:22:46I'm sorry that Miss Shailes took her own life...
0:22:48 > 0:22:50..but I still believe
0:22:50 > 0:22:54it was as a result of pressures in her private life
0:22:54 > 0:22:56and not because of my treatment of her.
0:22:58 > 0:23:01Do you accept that you didn't treat Miss Shailes' allegations
0:23:01 > 0:23:03with sufficient consideration?
0:23:05 > 0:23:06Yes.
0:23:07 > 0:23:10And do you agree that it was wrong that she left the station
0:23:10 > 0:23:12without making a statement?
0:23:12 > 0:23:13It was her choice to walk away.
0:23:13 > 0:23:16But should you have done more to stop her?
0:23:18 > 0:23:19Yes.
0:23:20 > 0:23:21But I want it made quite clear
0:23:21 > 0:23:25it had nothing to do with Miss Shailes being a lesbian.
0:23:25 > 0:23:26Noted.
0:23:29 > 0:23:31So what happens now?
0:23:31 > 0:23:33I will prepare a file for the Deputy Chief Constable,
0:23:33 > 0:23:35who will then pass it on to the IPCC.
0:23:36 > 0:23:39They will be responsible for the final decision on what,
0:23:39 > 0:23:41if any action will be taken against you.
0:23:41 > 0:23:43But you will be making recommendations?
0:23:43 > 0:23:46- Yes.- And what are you going to tell them?
0:23:47 > 0:23:50You will be informed of any decision in due course.
0:23:50 > 0:23:52You can't just leave me in limbo.
0:23:52 > 0:23:54How's he to be expected to concentrate on work
0:23:54 > 0:23:55with this hanging over him?
0:23:55 > 0:23:57Well, that shouldn't be an issue.
0:23:58 > 0:23:59Why not?
0:24:00 > 0:24:02Because I will be recommending that
0:24:02 > 0:24:04while this investigation is ongoing...
0:24:06 > 0:24:07..you should be suspended.
0:24:16 > 0:24:18Rob,
0:24:18 > 0:24:20I thought you were supposed to help.
0:24:20 > 0:24:23- I did.- Suspension?
0:24:23 > 0:24:26If that's all they give you, then you've got off lightly.
0:24:26 > 0:24:28Because a vulnerable woman came to you for help,
0:24:28 > 0:24:31you turned your back on her, and now she's dead.
0:24:32 > 0:24:34Now you might be able to live with that on your conscience...
0:24:36 > 0:24:37..I don't think I could.
0:24:46 > 0:24:47Heston, it's Howard...
0:24:47 > 0:24:49again.
0:24:49 > 0:24:51Erm, just wanted to let you know
0:24:51 > 0:24:54that we're...we're all looking forward to you
0:24:54 > 0:24:56returning back to work tomorrow, and, erm...
0:24:57 > 0:25:00..in the meantime, well, you've got my numbers.
0:25:02 > 0:25:03Bye.
0:25:03 > 0:25:05I can pass by on my way home from work, check he's all right.
0:25:05 > 0:25:07I'm not sure it's a good idea.
0:25:07 > 0:25:09Yeah, he's a man who likes his own space.
0:25:09 > 0:25:12Once he's slept on it, he'll realise he's over reacted.
0:25:12 > 0:25:13Well, I hope so.
0:25:13 > 0:25:15It's not a question of have we let him down,
0:25:15 > 0:25:18the truth is, can we afford to lose someone as good as Heston?
0:25:23 > 0:25:26Jimmi, the perfect man to settle this wager.
0:25:26 > 0:25:29Dr Donoghue rather predictably has gone for Star Trek.
0:25:29 > 0:25:31I'll let her have the original series and all the spin offs.
0:25:31 > 0:25:34I myself, being right, am going to go with Battlestar Galactica.
0:25:34 > 0:25:38So come on, what is the greatest science fiction show off all times?
0:25:38 > 0:25:41Come on, dude. There's lamb souvlaki riding on this.
0:25:41 > 0:25:42What's happened?
0:25:43 > 0:25:47- Heston's offered his resignation. - What?!- Why?
0:25:47 > 0:25:48Ah, look, it's not official yet,
0:25:48 > 0:25:51- so don't go saying anything to anyone, OK?- No.
0:25:51 > 0:25:53Last thing we need is Karen broadcasting it to the world,
0:25:53 > 0:25:55and God knows what will happen when Mrs Tembe finds out.
0:25:58 > 0:25:59Eek.
0:26:00 > 0:26:02So as we've received no official adjudication,
0:26:02 > 0:26:05- you want to raise the stakes? Double or quits?- I'm game.
0:26:05 > 0:26:10OK. The most romantic screen couple.
0:26:10 > 0:26:11Ah!
0:26:11 > 0:26:15Bogart, and not Bacall, Hepburn in The African Queen.
0:26:15 > 0:26:18All that repressed smouldering under the sun.
0:26:18 > 0:26:20Hmm, not bad.
0:26:20 > 0:26:23I myself, am going to go for Barbara Windsor and Sidney James
0:26:23 > 0:26:25in Carry On Henry.
0:26:25 > 0:26:26"You're only after one thing."
0:26:26 > 0:26:29"Why, what's the matter with the other one?"
0:26:29 > 0:26:31HE IMITATES LAUGH EXAGGERATINGLY
0:26:31 > 0:26:33Are you OK?
0:26:33 > 0:26:35- That was a... That was a very, very good impression.- Ah...
0:26:35 > 0:26:37HE LAUGHS
0:26:59 > 0:27:01If you must to blame someone,
0:27:01 > 0:27:03then lay it at the right door...
0:27:03 > 0:27:05like the people who attacked her in the first place.
0:27:05 > 0:27:08We're not talking about dropping her off in the woods
0:27:08 > 0:27:10to fend for herself, Chrissie, but we can't cope.
0:27:10 > 0:27:11She needs to move out.
0:27:11 > 0:27:13I've made big plans.
0:27:13 > 0:27:14I'm off to India.
0:27:14 > 0:27:16Good discussion.
0:27:16 > 0:27:19- Karen.- I'm just trying to organise a meeting.
0:27:19 > 0:27:20You're not fooling anyone.