0:00:25 > 0:00:28Any more problems, you give us a call, all right?
0:00:28 > 0:00:30Bye then, Mrs Prentice.
0:00:30 > 0:00:33Why do all the awkward patients turn up at the drop-in clinics?
0:00:33 > 0:00:35Why? Did she show you her prolapse again?
0:00:35 > 0:00:38- What's up with you?- Nothing. - Yeah, it looks like it(!)
0:00:38 > 0:00:40I've got bigger things to worry about.
0:00:40 > 0:00:42I wouldn't mind but Daniel's supposed to be on...
0:00:42 > 0:00:43DOOR OPENS
0:00:46 > 0:00:51I haven't missed my slot, have I? It's Stevie Shields.
0:00:51 > 0:00:54No, perfect timing. This way.
0:00:59 > 0:01:01So, how can I help?
0:01:01 > 0:01:07Bad back. I slipped on a wet floor. Fell over.
0:01:07 > 0:01:08Right, where's the pain?
0:01:08 > 0:01:10In my lats and lumbar.
0:01:10 > 0:01:12Impressive grasp of anatomy.
0:01:12 > 0:01:14I'm a personal trainer.
0:01:14 > 0:01:16Right. Of course. Does it spread anywhere?
0:01:16 > 0:01:19Erm, no, I think.
0:01:19 > 0:01:21- Worse with movement? - Mmm. A bit.
0:01:21 > 0:01:23- Did you bang your head? - Erm. No.
0:01:23 > 0:01:25Any tingling or dizziness?
0:01:25 > 0:01:29It's kind of a shooting pain, down my lats.
0:01:29 > 0:01:32- OK. If you could just stand for me. - OK.
0:01:32 > 0:01:35- I'll just take that off.- Thank you.
0:01:37 > 0:01:40And if you could turn your head to the left...
0:01:40 > 0:01:42and the right...
0:01:42 > 0:01:46and tilt down and up.
0:01:46 > 0:01:49OK, and bend to the left...
0:01:49 > 0:01:51and the right.
0:01:51 > 0:01:54And twist.
0:01:54 > 0:01:56You're not in total agony, then.
0:01:56 > 0:01:59Oh, it is. When I twist.
0:01:59 > 0:02:02Can you just pop your top off for me?
0:02:07 > 0:02:10Did you twist as you fell?
0:02:10 > 0:02:13- Just went straight back, I think. - OK.
0:02:13 > 0:02:15Is it tender here?
0:02:16 > 0:02:18Here?
0:02:18 > 0:02:20Sorry, I'm just going to have to press...
0:02:20 > 0:02:22Ow. It's a bit stiff.
0:02:22 > 0:02:25Everything's a bit stiff really.
0:02:25 > 0:02:26Any other symptoms?
0:02:26 > 0:02:30Erm...there was erm...
0:02:31 > 0:02:35No. It's gone. Never mind.
0:02:35 > 0:02:37- Put your top back on.- Thank you.
0:02:37 > 0:02:41Well, the good news is there's no signs of bruising, swelling,
0:02:41 > 0:02:45or nerve damage and your movement's not too restricted
0:02:45 > 0:02:48so I would say it's muscle strain.
0:02:50 > 0:02:52Try to keep mobile.
0:02:52 > 0:02:55And take these anti-inflammatories twice a day.
0:02:56 > 0:02:58You seem worried.
0:02:58 > 0:03:02It's just, as a personal trainer, I rely on being in peak form.
0:03:02 > 0:03:04You seem pretty perfect to me.
0:03:04 > 0:03:06Medically speaking.
0:03:06 > 0:03:09Well, if it doesn't improve in five or six days, come back and see me
0:03:09 > 0:03:11- and I'll refer you to a physio. - Thanks.
0:03:11 > 0:03:14I could do with some training myself. I'm so unfit at the moment.
0:03:14 > 0:03:15Likewise.
0:03:15 > 0:03:17That's not what I'd call out of shape.
0:03:22 > 0:03:23Morning.
0:03:25 > 0:03:27Cheer up. It's like Night Of The Living Dead in here.
0:03:27 > 0:03:29They're mostly for Kevin.
0:03:29 > 0:03:31Ah, yes, the drop-in clinic.
0:03:31 > 0:03:33Pop in any time if it's not improving.
0:03:33 > 0:03:35I will. Thanks.
0:03:38 > 0:03:39Everything all right?
0:03:39 > 0:03:41Yeah, why?
0:03:41 > 0:03:43Just wondering.
0:03:43 > 0:03:46It seems that your hypoglossal nerve has stopped functioning.
0:03:46 > 0:03:49You're just jealous cos I get all the buff patients.
0:03:49 > 0:03:50Was she? Didn't notice.
0:03:50 > 0:03:53Is that why your salivary gland's gone into hyper-drive?
0:03:53 > 0:03:57Listen, as more of an expert in the "buff" department,
0:03:57 > 0:03:58send her to me next time.
0:03:58 > 0:04:02Oh, no, no, no. Natural selection, survival of the fittest.
0:04:02 > 0:04:04Mr Walker?
0:04:07 > 0:04:10GUNFIRE FROM COMPUTER
0:04:10 > 0:04:13That's what you call job-hunting, is it?
0:04:13 > 0:04:16It's research. Honing my survival skills. How'd it go?
0:04:16 > 0:04:18Fine, I think.
0:04:18 > 0:04:21I showed him where it hurt and he prodded and poked me a fair bit.
0:04:21 > 0:04:22I'll bet. And...?
0:04:22 > 0:04:26Prescribed anti-inflammatories and said come back if it gets worse.
0:04:26 > 0:04:27That's it?
0:04:27 > 0:04:29Um...yeah.
0:04:29 > 0:04:30Did you tell him everything?
0:04:30 > 0:04:33Neck pain, sciatica, dizziness, fatigue?
0:04:33 > 0:04:35Em...probably, I'm not sure.
0:04:35 > 0:04:37You're not...? You need to get back there.
0:04:37 > 0:04:39I've got a client booked.
0:04:39 > 0:04:41You can't be seeing clients with a damaged back, can you?
0:04:41 > 0:04:43- I'll be fine.- Stevie.
0:04:43 > 0:04:45- But I've got loads to... - Just go and get it sorted.
0:04:45 > 0:04:48All right, all right. Let me have a cuppa first.
0:04:52 > 0:04:56- Mrs Evans? Mrs Evans? - She's got a problem with her bag.
0:04:56 > 0:04:59- Oh, right. - Hello.
0:04:59 > 0:05:01- Oh, hi again. Everything OK? - Yes.
0:05:01 > 0:05:03Well, no, actually.
0:05:03 > 0:05:06I got home and I realised I hadn't told you half of the symptoms
0:05:06 > 0:05:10- and you said...- Right, of course. You'd better come through.
0:05:10 > 0:05:13Can't it wait? Mrs Evans can be a right battleaxe.
0:05:13 > 0:05:16Just tell her it's a continuation of the first consultation.
0:05:16 > 0:05:19- Follow me. - Won't be long, I promise.
0:05:24 > 0:05:30It's mostly the neck, sciatica and tingling feet, really. Sorry.
0:05:30 > 0:05:33I totally blanked when you asked me before.
0:05:33 > 0:05:36Can you be more specific about the neck pain?
0:05:36 > 0:05:40Oh. It's just erm...really stiff and sore.
0:05:42 > 0:05:43SHE WHIMPERS
0:05:43 > 0:05:45- Here?- Yeah.
0:05:45 > 0:05:47OK, your movement's not too restricted,
0:05:47 > 0:05:50but then I suppose you are more flexible than most.
0:05:50 > 0:05:52- Yeah. - And your feet?
0:05:52 > 0:05:55Just kind of prickly weird, you know.
0:05:55 > 0:05:57Any dizziness?
0:05:57 > 0:05:59Actually, I have been quite dizzy and tired lately.
0:05:59 > 0:06:02- Since the fall? - Um. I think so.
0:06:02 > 0:06:04OK, just look at me.
0:06:06 > 0:06:10Your mucous membranes are a bit pale.
0:06:10 > 0:06:12Can you follow my finger?
0:06:13 > 0:06:16And you say you didn't bang your head?
0:06:16 > 0:06:18Maybe. I can't remember.
0:06:18 > 0:06:21I was coming out of mum's room at the care home
0:06:21 > 0:06:23and I went flying on some spilt tea.
0:06:23 > 0:06:26I'm just going to check your blood pressure.
0:06:27 > 0:06:29Which care home is she in?
0:06:30 > 0:06:33Hazelwell.
0:06:33 > 0:06:34I don't think she's got much time left.
0:06:34 > 0:06:36BLOOD PRESSURE MONITOR BUZZES
0:06:36 > 0:06:37This last stroke was massive.
0:06:37 > 0:06:40It's hard seeing someone you love so debilitated,
0:06:40 > 0:06:43but they're excellent over there. She's in good hands.
0:06:43 > 0:06:45Yeah.
0:06:46 > 0:06:48Your BP's a little bit on the high side
0:06:48 > 0:06:52and you're possibly anaemic. Over-doing it, I suspect.
0:06:52 > 0:06:54It's difficult not to in my job.
0:06:54 > 0:06:56Well, it would explain the tiredness.
0:06:56 > 0:06:59Anyway we'll do a full blood count, red and white cells, platelets,
0:06:59 > 0:07:02haematocrit levels, B12, serum ferritin,
0:07:02 > 0:07:05total iron binding and folate.
0:07:05 > 0:07:06It's nothing to worry about.
0:07:06 > 0:07:09Just might as well give you a full MOT while we're here.
0:07:09 > 0:07:11Um, OK.
0:07:12 > 0:07:14How long will it take for the results?
0:07:14 > 0:07:16It's normally a couple of days.
0:07:20 > 0:07:24MAN WHISTLES
0:07:45 > 0:07:47Is the nurse going to be much longer?
0:07:47 > 0:07:50I'm sorry - she had an emergency, but you're next.
0:07:50 > 0:07:51Thanks.
0:07:53 > 0:07:55Actually, I'm going to go.
0:07:55 > 0:07:56I'll make an appointment for another day.
0:07:56 > 0:08:00- She won't be long, I promise. - Oh, it's fine. I'll phone.
0:08:00 > 0:08:02Hey, she's here n...
0:08:04 > 0:08:07Charming, isn't it? Everybody's bent over backwards
0:08:07 > 0:08:09just cos she's flippin' drop dead gorgeous.
0:08:09 > 0:08:12Well, it suits me. We're busy enough as it is.
0:08:12 > 0:08:14Mr Davey?
0:08:15 > 0:08:17Hiya.
0:08:17 > 0:08:18Hi.
0:08:21 > 0:08:23You still playing that?
0:08:23 > 0:08:25You were a long time.
0:08:25 > 0:08:27They made me wait ages for a blood test, but I bailed in the end.
0:08:27 > 0:08:30- What?- The nurse was taking for ever and I've got a client at...
0:08:30 > 0:08:32How are we supposed to make a convincing claim
0:08:32 > 0:08:34if you don't cooperate with the doctor?
0:08:34 > 0:08:36But a blood test's going to show there's nothing wrong.
0:08:36 > 0:08:39You don't do blood tests for backache. Must be for something else.
0:08:39 > 0:08:40Well, he did think I was a bit anaemic.
0:08:40 > 0:08:42There we are then.
0:08:42 > 0:08:44Why are you being so dense about this?
0:08:44 > 0:08:46- I'm not. - You are.
0:08:46 > 0:08:48You forget half the symptoms, then walk out before a blood test.
0:08:48 > 0:08:51- It's going to look well dodgy, isn't it?- I panicked.
0:08:51 > 0:08:53You can't afford to panic.
0:08:53 > 0:08:55You have to concentrate or we'll mess this up.
0:08:55 > 0:08:58I'm just so tired - what with Mum, and working all hours...
0:08:58 > 0:08:59I've been working too.
0:08:59 > 0:09:02I've spoken to one of those ambulance-chasing companies.
0:09:02 > 0:09:05We need to get back to the care home and start bigging it up.
0:09:05 > 0:09:07- What, now? - Yes. Now.
0:09:07 > 0:09:09Then you can go back and do that blood test.
0:09:09 > 0:09:11I can't go again.
0:09:11 > 0:09:13I'll see if I can make you an appointment.
0:09:13 > 0:09:14What's the number?
0:09:20 > 0:09:22Hello, Mrs Haywood.
0:09:22 > 0:09:24Sorry, I was in my own world there.
0:09:24 > 0:09:25How are you both?
0:09:25 > 0:09:29- Fine, thanks. Yourself?- Busy, busy, though I'm glad you're here.
0:09:29 > 0:09:32Mary's been unusually fretful with the nurses today
0:09:32 > 0:09:34and she's always better when Stevie sits with her for a while.
0:09:34 > 0:09:36Yeah.
0:09:36 > 0:09:38I know it may not feel like it
0:09:38 > 0:09:40but I'm sure she senses that you're there.
0:09:40 > 0:09:42I'll sit with her today. Stevie has to go to the doctor's.
0:09:42 > 0:09:44- Oh? - It's what we've come to talk about.
0:09:44 > 0:09:46Stevie's fall the other day?
0:09:46 > 0:09:48I see.
0:09:48 > 0:09:51She's had to cancel all her clients for the next fortnight.
0:09:51 > 0:09:52At least.
0:09:52 > 0:09:53Right.
0:09:53 > 0:09:55We don't want to be difficult, but...
0:09:55 > 0:09:58Perhaps you'd better come into my office.
0:10:03 > 0:10:05Many more before lunch?
0:10:05 > 0:10:07No, Mrs Smythe's your last.
0:10:07 > 0:10:08Good. She's usually quick.
0:10:08 > 0:10:12Oh, and Stevie Shields is coming back in for her blood test.
0:10:12 > 0:10:14- Didn't she have it done before? - No.
0:10:14 > 0:10:17She was nagging away and then Mandy appeared and she legged it.
0:10:17 > 0:10:19- Really?- Yeah.- Hmm.
0:10:19 > 0:10:22I mean, she's demanding a second consultation, then bottles the bloods.
0:10:24 > 0:10:27Me again. Sorry I had to dash off before.
0:10:27 > 0:10:29Problems with my mum at the home.
0:10:29 > 0:10:31- Well, you're here now. - How is she?
0:10:31 > 0:10:32Sorry?
0:10:32 > 0:10:34Your mum?
0:10:34 > 0:10:36Funny turn, but she's fine now.
0:10:36 > 0:10:37Oh, and er...
0:10:37 > 0:10:39I hope you don't mind
0:10:39 > 0:10:41but we gave your details to the insurance company.
0:10:41 > 0:10:44They might ask you to write a report about my back.
0:10:44 > 0:10:46You're making a claim?
0:10:46 > 0:10:47Luke thought it was best.
0:10:47 > 0:10:48Luke?
0:10:48 > 0:10:50My fiance.
0:10:50 > 0:10:51Right.
0:10:51 > 0:10:53Of course. I'll write the report.
0:10:53 > 0:10:54Thank you so much.
0:10:54 > 0:10:57I know it takes a lot of your time. Must be such a pain.
0:10:57 > 0:10:58It's part of my job.
0:10:58 > 0:11:01I mean, I am getting dizzy and funny feet
0:11:01 > 0:11:04and my heart's a bit racy when I exercise,
0:11:04 > 0:11:07not that I've been exercising much since the fall.
0:11:07 > 0:11:10Of course not. I'll get you a form for an X-ray.
0:11:10 > 0:11:11X-ray?
0:11:11 > 0:11:13Unless, of course, you're pregnant?
0:11:13 > 0:11:15No chance of that.
0:11:15 > 0:11:18Well, the insurance companies usually ask for an X-ray,
0:11:18 > 0:11:20so we're just getting ahead of the game.
0:11:20 > 0:11:22- Right. Great. - I'll leave the form at reception.
0:11:24 > 0:11:27- Take a seat. - Brilliant. Thanks.
0:12:04 > 0:12:07- You're not nervous about injections, are you?- No.
0:12:07 > 0:12:09Slight scratch.
0:12:10 > 0:12:13- Sorry about the wait earlier. - That's OK.
0:12:13 > 0:12:15I had to cancel my clients cos of this fall anyway.
0:12:15 > 0:12:18- Fall?- At Hazelwell. I really wrenched my back.
0:12:18 > 0:12:20What were you doing there?
0:12:20 > 0:12:22Visiting my mum.
0:12:22 > 0:12:26I have to be careful because my body's my livelihood.
0:12:27 > 0:12:31Did that sound a bit odd? I'm a personal trainer.
0:12:31 > 0:12:34Well, Dr Tyler is very thorough.
0:12:34 > 0:12:35He's so nice.
0:12:35 > 0:12:38Reckons Mum's in good hands, but I don't know.
0:12:38 > 0:12:42She's been deteriorating for months, and since the stroke...
0:12:42 > 0:12:44Must be hard for you.
0:12:44 > 0:12:46It's like she's there, but not.
0:12:46 > 0:12:49I sit with her sometimes, when I've got the time...
0:12:49 > 0:12:51which is a lot at the moment. Obviously.
0:12:51 > 0:12:54I'm sure it makes all the difference.
0:12:54 > 0:12:57Blimey. Nurse Dracula.
0:12:57 > 0:13:00Will the results be used by the insurance company?
0:13:00 > 0:13:02Oh, you're claiming?
0:13:02 > 0:13:03It's unlikely.
0:13:03 > 0:13:06I think Dr Tyler's just worried about your iron levels.
0:13:06 > 0:13:08Have you been feeling tired lately?
0:13:08 > 0:13:10All over the place. Probably why I slipped.
0:13:10 > 0:13:13I went flying and cracked my head.
0:13:13 > 0:13:15Had a splitting headache for days.
0:13:15 > 0:13:17But you're feeling better now?
0:13:17 > 0:13:18It's getting worse, if anything.
0:13:18 > 0:13:22- And you've told Dr Tyler? - Yeah, yeah.
0:13:22 > 0:13:24Right, hold down.
0:13:26 > 0:13:28Great. All done.
0:13:28 > 0:13:30Sorry it was so much.
0:13:30 > 0:13:33Ah, not to worry. I'll get out of your way.
0:13:55 > 0:13:57How'd it go with the blood test?
0:13:58 > 0:14:00Hello. Anybody home?
0:14:00 > 0:14:02Don't put that there!
0:14:02 > 0:14:03I've just tidied.
0:14:03 > 0:14:05All right, don't bite my head off.
0:14:05 > 0:14:07What've you bought so much for, anyway?
0:14:07 > 0:14:09Why are you being so snappy?
0:14:09 > 0:14:11I'm really worried about this claim thing.
0:14:11 > 0:14:13They want me to do an X-ray now.
0:14:13 > 0:14:15It'll be fine.
0:14:15 > 0:14:18What you've described is muscular and your back's a bit sore anyway.
0:14:18 > 0:14:19Yeah, but not that much.
0:14:19 > 0:14:22Look, all you have to do is calm down, smile sweetly
0:14:22 > 0:14:25and keep describing the symptoms we read on the internet.
0:14:25 > 0:14:28Everyone knows it's difficult to disprove back injuries.
0:14:28 > 0:14:32Well, it's all right for you. You're not the one doing the lying. It's giving me palpitations.
0:14:32 > 0:14:34Stop being such a drama queen.
0:14:34 > 0:14:37Anyway, if things go to plan, we might not need to claim.
0:14:37 > 0:14:39I suppose.
0:14:39 > 0:14:40Tell you what.
0:14:40 > 0:14:45Let's have a TV dinner and a bottle and everything will be sweet.
0:14:45 > 0:14:47What are you buying expensive wine for?
0:14:47 > 0:14:48I thought we deserved a treat.
0:14:48 > 0:14:51- We can't afford... - Just chill, will you?
0:14:56 > 0:14:59Had any lunch? I'm nipping off to Lacey's.
0:14:59 > 0:15:00I've got a soggy sandwich.
0:15:00 > 0:15:02Aw. I'll get you a doggy-bag.
0:15:02 > 0:15:05- Cheers.- How did it go with Stevie's bloods? Was it all right?
0:15:05 > 0:15:09Yeah, she did seem a bit hyper though. What meds did you give her?
0:15:09 > 0:15:11Anti-inflammatories. Nothing major.
0:15:11 > 0:15:12Hm.
0:15:12 > 0:15:15She didn't seem in much pain for somebody who had fallen badly
0:15:15 > 0:15:18- and cracked her head.- Cracked it? See, she didn't say that to me.
0:15:18 > 0:15:21I've had one of those ambulance-chasing companies faxed
0:15:21 > 0:15:23through for a report.
0:15:23 > 0:15:25It's so tricky with backs.
0:15:25 > 0:15:28What seems minor can end up leading to all sorts of problems
0:15:28 > 0:15:29and it is her career.
0:15:29 > 0:15:31She strikes me as the kind of woman
0:15:31 > 0:15:35that knows how to get exactly what she wants from people.
0:15:35 > 0:15:36Particularly men.
0:15:47 > 0:15:50You must have been going at it for someone with a "bad back"?
0:15:50 > 0:15:52I had to work off all those crisps.
0:15:52 > 0:15:55Anyway, good news. Mrs Haywood rang.
0:15:55 > 0:15:57She wants us to come back in to see if we can reach some agreement.
0:15:57 > 0:15:59- SHE GROANS - What's up?
0:15:59 > 0:16:03SHE PANTS
0:16:03 > 0:16:04My heart's pounding.
0:16:05 > 0:16:07I told you you were overdoing it.
0:16:07 > 0:16:08My eyes are blurry.
0:16:08 > 0:16:11It's just stress. But you might as well use it.
0:16:11 > 0:16:12Go back to the doctor's.
0:16:12 > 0:16:14I can't, it'll look ridiculous.
0:16:14 > 0:16:16Phone them, then.
0:16:16 > 0:16:18Lay it on thick.
0:16:18 > 0:16:19No.
0:16:26 > 0:16:28That's not going to keep you lean and mean, is it?
0:16:28 > 0:16:30Sorry, we're all out of protein shakes.
0:16:30 > 0:16:34Besides, there's nothing wrong with my BMI.
0:16:34 > 0:16:37OK. Let's sort this out now once and for all.
0:16:37 > 0:16:38Squat thrusts.
0:16:38 > 0:16:40Burpies? No way.
0:16:40 > 0:16:42Come on. First to six wins.
0:16:42 > 0:16:46I've got better things to do. Besides, I hate burpies.
0:16:46 > 0:16:47Coward.
0:16:48 > 0:16:51One...
0:16:51 > 0:16:52- LAUGHING:- You feeling all right?
0:16:52 > 0:16:54Never better.
0:16:54 > 0:16:55Come on, Karen, you can adjudicate.
0:16:55 > 0:16:57Oi, Daniel, you're cheating.
0:16:57 > 0:16:59You have to properly touch your toes.
0:16:59 > 0:17:00What is going on in here?
0:17:00 > 0:17:02Kevin, we've just had a call from...
0:17:02 > 0:17:04Six, I win!
0:17:04 > 0:17:07Come on, let's go to 30. I'll thrash you again. Pow!
0:17:08 > 0:17:11I was properly enjoying myself then.
0:17:11 > 0:17:12Yes!
0:17:12 > 0:17:14Oh, I need to sit down.
0:17:18 > 0:17:21Thanks for coming back in. Take a seat.
0:17:21 > 0:17:22Thank you.
0:17:27 > 0:17:30I just wondered if you'd had any second thoughts about this claim?
0:17:30 > 0:17:33I don't think we have much choice, Mrs Haywood.
0:17:33 > 0:17:36You sure the injury is severe enough?
0:17:36 > 0:17:38This is Stevie's livelihood.
0:17:38 > 0:17:39Of course, but...
0:17:39 > 0:17:41she doesn't seem that bad.
0:17:41 > 0:17:42Are you accusing her of lying?
0:17:42 > 0:17:44Of course not.
0:17:44 > 0:17:47I just wondered if you could wait to see how long-term
0:17:47 > 0:17:48the situation might be?
0:17:48 > 0:17:51And if we don't claim and Stevie doesn't recover?
0:17:51 > 0:17:53How would we pay your bill, for example?
0:17:53 > 0:17:56We try to keep the fees as low as we can...
0:17:56 > 0:17:58600 quid a week? Kidding, aren't you?
0:17:58 > 0:18:02If the cost of Mary's care is an issue,
0:18:02 > 0:18:04perhaps we could come up with some kind of agreement?
0:18:04 > 0:18:06Such as?
0:18:06 > 0:18:09This would be subject to Stevie not claiming against the home, of course.
0:18:09 > 0:18:12- We'd want a cash sum as well... - I am here, you know.
0:18:12 > 0:18:14It is my mum we're talking about.
0:18:14 > 0:18:16Absolutely, and we do the best for her.
0:18:16 > 0:18:18My friend was talked out of claiming by her gym
0:18:18 > 0:18:20and she ended up on disability benefit.
0:18:20 > 0:18:22I don't intend to be like that
0:18:22 > 0:18:24because some idiot forgot to wipe up some tea!
0:18:24 > 0:18:26Well, I'm sorry to hear that,
0:18:26 > 0:18:29but I don't know the details of your friend's injury.
0:18:29 > 0:18:32Tripped on a loose floor tile and hurt her back. Sound familiar?
0:18:33 > 0:18:35I'm not trying to swindle you out of...
0:18:35 > 0:18:37Well, you'd better be prepared for a fight
0:18:37 > 0:18:42because there are lots of things we could say are negligent around here.
0:18:42 > 0:18:44Well, if that's how you feel,
0:18:44 > 0:18:47perhaps you should move your mother elsewhere.
0:18:47 > 0:18:48We'll do that.
0:18:48 > 0:18:50- Stevie...- What?
0:18:50 > 0:18:51Stevie's a bit upset at the moment.
0:18:51 > 0:18:54Obviously, it would be too distressing for Mary
0:18:54 > 0:18:56to be moved right now. We'll be in touch.
0:18:56 > 0:18:57But...
0:19:00 > 0:19:03Stevie, what the hell do you think you're doing?
0:19:03 > 0:19:05I thought you wanted me to fight for it.
0:19:05 > 0:19:08Fight for it, not blow it out of the water. I almost had her there.
0:19:08 > 0:19:09Never satisfied, are you?
0:19:09 > 0:19:12I'm exhausted, my back's destroyed, I'm practically a cripple...
0:19:12 > 0:19:14What are you talking about?
0:19:14 > 0:19:15The accident.
0:19:15 > 0:19:18Come on, let's talk about this outside.
0:19:18 > 0:19:19I want to see Mum.
0:19:26 > 0:19:28Finally stopped trying to do a Vin Diesel?
0:19:28 > 0:19:31- I think it was more like The Rock. - Yeah, right.
0:19:31 > 0:19:34- Stevie Shields hasn't rung back, has she?- No.
0:19:34 > 0:19:36Stevie? Why would she need to ring back?
0:19:36 > 0:19:40She called at lunchtime saying she had dizziness and palpitations.
0:19:40 > 0:19:42- And you didn't tell me. - Well, I did try
0:19:42 > 0:19:44but you were too busy playing with Daniel.
0:19:44 > 0:19:47Anyway, I think she's playing it up a bit.
0:19:47 > 0:19:49She sounded like she was exercising to me.
0:19:49 > 0:19:51So much for her bad back.
0:19:51 > 0:19:53Actually, she was dizzy earlier.
0:19:53 > 0:19:56Something to do with sugar, she said, and she was limping.
0:19:56 > 0:19:58The girl who cried wolf?
0:19:58 > 0:20:01Let's hope not. Dizziness, fatigue, poor memory.
0:20:01 > 0:20:03Yeah, could be any number of things.
0:20:03 > 0:20:05Yeah, but with the anaemia...
0:20:05 > 0:20:08Well, she didn't look tired or dizzy when I saw her.
0:20:08 > 0:20:10I mean, if anything, she looked a bit wired.
0:20:10 > 0:20:15I told her to come back if her symptoms persisted. OK.
0:20:25 > 0:20:26We should go.
0:20:28 > 0:20:30I'm sorry, Mum.
0:20:30 > 0:20:32I should be here for you more.
0:20:32 > 0:20:35You are, Stevie. You've done everything you could.
0:20:40 > 0:20:43This isn't Mum's ring.
0:20:43 > 0:20:44Yes, it is.
0:20:44 > 0:20:48No, it isn't. Hers had five diamonds.
0:20:52 > 0:20:53Really? That low?
0:20:55 > 0:20:58No. I can wait for the rest of the results.
0:20:58 > 0:21:02Right, thanks for calling me back. That's really helpful.
0:21:07 > 0:21:11- It's definitely not her engagement ring. Definitely. - MOBILE PHONE RINGS
0:21:11 > 0:21:13It's been on her hand as long as I can remember.
0:21:13 > 0:21:15Why won't you listen to me? Someone's stolen it!
0:21:15 > 0:21:17You'll never prove it, you'll just complicate things.
0:21:17 > 0:21:20It's not the first time things have gone missing.
0:21:20 > 0:21:22- You're just confused. - No, I'm not!
0:21:22 > 0:21:24You've been all over the place these last few weeks.
0:21:24 > 0:21:25No, I haven't!
0:21:25 > 0:21:28Look, we'll talk about it at home. Just get in the car.
0:21:28 > 0:21:30Maybe it's in her jewellery box. There's a hidden drawer.
0:21:30 > 0:21:32Look, we've got more things to worry about
0:21:32 > 0:21:34than your mum's jewellery right now.
0:21:34 > 0:21:36All you care about is the money.
0:21:36 > 0:21:39Look, we had a letter from the bank this morning.
0:21:39 > 0:21:42If we don't make the next payment, they're repossessing the house.
0:21:42 > 0:21:45- No, they won't. - We need cash and we need it quick.
0:21:45 > 0:21:47Don't be stupid!
0:21:47 > 0:21:49What planet do you live on?
0:21:49 > 0:21:51You're lying!
0:21:51 > 0:21:52You're a liar.
0:21:52 > 0:21:54SHE WHEEZES
0:21:54 > 0:21:56I can't breathe.
0:21:56 > 0:21:59- Stevie, calm down. - I can't...
0:21:59 > 0:22:02Just calm down, Stevie, get in the car!
0:22:02 > 0:22:04Oh, I can't...
0:22:04 > 0:22:06SHE GASPS
0:22:09 > 0:22:13See you tomorrow. Unless, of course, you fancy going to the gym?
0:22:13 > 0:22:14I've got a spare guest pass.
0:22:14 > 0:22:17Sorry. I'm meeting the lads. I've got a life.
0:22:17 > 0:22:19HE CHUCKLES
0:22:19 > 0:22:21What's been going on with him today?
0:22:21 > 0:22:24Well, he did go and see his GP for his annual checkup
0:22:24 > 0:22:26and apparently he's in tip-top shape.
0:22:26 > 0:22:28Hence the smug-factor.
0:22:28 > 0:22:29At least you beat him at burpies.
0:22:29 > 0:22:31SHE GASPS
0:22:31 > 0:22:33I don't know what's wrong with her. She's being really weird.
0:22:33 > 0:22:35Stevie, it's Dr Tyler. Can you hear me?
0:22:35 > 0:22:38Doctor. Yes. Need a doctor.
0:22:38 > 0:22:41OK, can you tell me what's going on with you?
0:22:41 > 0:22:44My feet. Burning.
0:22:44 > 0:22:45Everything's blurred.
0:22:45 > 0:22:47OK. Can you take my arm?
0:22:47 > 0:22:49Where's Mum?
0:22:49 > 0:22:50She needs her ring back.
0:22:50 > 0:22:53She needs...her ring!
0:22:53 > 0:22:55- Do you want me to help? - No thanks, Karen.
0:22:55 > 0:22:57Let's get her into my room.
0:22:58 > 0:23:00Sit her in the chair.
0:23:00 > 0:23:03Dizzy. I feel sick.
0:23:04 > 0:23:07I need you to slow down your breathing for me.
0:23:07 > 0:23:09Can you do that?
0:23:09 > 0:23:11It's my fault.
0:23:11 > 0:23:15- All my fault. - You're taking too much oxygen in.
0:23:15 > 0:23:18Breathe into this bag.
0:23:19 > 0:23:23There we go, there we go.
0:23:23 > 0:23:25That's it, that's better.
0:23:27 > 0:23:28Slow.
0:23:30 > 0:23:31That's better.
0:23:33 > 0:23:35I need to see your tongue, Stevie.
0:23:37 > 0:23:39Is it sore?
0:23:39 > 0:23:42I've been trying to contact you.
0:23:44 > 0:23:48The lab called. They say Stevie has a Vitamin B12 deficiency.
0:23:48 > 0:23:51She also has a macrocytosis -
0:23:51 > 0:23:54large red blood cells - an indicator for pernicious anaemia.
0:23:54 > 0:23:55Is it serious?
0:23:55 > 0:23:58Not if you catch it in time, which, as she's not shown
0:23:58 > 0:24:01any signs of peripheral nerve damage, I think we have.
0:24:01 > 0:24:04I would have twigged on earlier, but some of the symptoms she described
0:24:04 > 0:24:07from the fall overlapped and she's so fit, I was put off the scent.
0:24:07 > 0:24:09But can they cure it?
0:24:09 > 0:24:11Usually with injections of B12 every three months
0:24:11 > 0:24:13until you're symptom-free.
0:24:14 > 0:24:16I'll have to refer you to a haematologist.
0:24:16 > 0:24:21It can be diet or gut-related, bacterial growth,
0:24:21 > 0:24:24intestinal blockage, coeliac disease...
0:24:24 > 0:24:26Is that why she's been a bit bonkers?
0:24:26 > 0:24:28It can cause temporary mental instability
0:24:28 > 0:24:33and I suppose the stress from the fall and the claim haven't helped.
0:24:33 > 0:24:34No.
0:24:35 > 0:24:38So...this claim, is it genuine?
0:24:38 > 0:24:40- Yeah.- No.
0:24:40 > 0:24:43Stevie's mum had debts with loan firms which we took on
0:24:43 > 0:24:45when she had her first stroke.
0:24:45 > 0:24:46Then I was made redundant.
0:24:46 > 0:24:49We've practically bankrupted ourselves paying for her care.
0:24:49 > 0:24:50Right. MOBILE PHONE RINGS
0:24:50 > 0:24:52We weren't going to take it to the wire.
0:24:52 > 0:24:54Just needed some respite. A lump sum.
0:24:54 > 0:24:56Just a few weeks without having to pay for Mary's...
0:24:56 > 0:24:58- It's the home.- Hello?
0:24:58 > 0:25:00Now's not a good time, Mrs Hayw...
0:25:02 > 0:25:04I see.
0:25:04 > 0:25:06When?
0:25:06 > 0:25:07OK.
0:25:09 > 0:25:11Thanks for letting us know.
0:25:11 > 0:25:14What? What did she say?
0:25:14 > 0:25:15It's your mum.
0:25:15 > 0:25:17No.
0:25:17 > 0:25:20Massive stroke. Just after we left. I'm sorry, love.
0:25:20 > 0:25:23SHE SOBS
0:25:23 > 0:25:26All this stupidness, I wasn't there for her.
0:25:26 > 0:25:27Sh.
0:25:30 > 0:25:33I wasn't there. I should have known!
0:25:33 > 0:25:36No-one could have known and I'm sure she didn't suffer.
0:25:36 > 0:25:37I want to see her.
0:25:37 > 0:25:39I don't think that's a good idea.
0:25:39 > 0:25:41I'm sure she's well enough to go and see her,
0:25:41 > 0:25:43but make sure she gets plenty of rest afterwards.
0:25:43 > 0:25:45Come back and see me in the next couple of days
0:25:45 > 0:25:48while we wait for the haematologist referral, all right?
0:25:54 > 0:25:57- Thanks for your help. - You're welcome.
0:25:57 > 0:25:59I hope everything goes all right at the home.
0:25:59 > 0:26:03- And we'll say sorry to Mrs Haywood. - What?
0:26:03 > 0:26:07Oh, yeah. Don't worry. I'll look after her.
0:26:08 > 0:26:11SHE SOBS
0:26:11 > 0:26:13Is she going to be all right?
0:26:13 > 0:26:15She just found out her mum died.
0:26:15 > 0:26:16No, that's awful.
0:26:16 > 0:26:19Yeah, you never know what's round the corner, do you?
0:26:20 > 0:26:21No. You don't.
0:26:21 > 0:26:23They're not claiming any more.
0:26:23 > 0:26:25So, it was dodgy?
0:26:25 > 0:26:29I think all this has just put things back into perspective for them.
0:26:29 > 0:26:31Well, at least they've got each other.
0:26:31 > 0:26:32Yeah.
0:26:34 > 0:26:38Right. I've got a date with six hairy blokes and a keg of lager.
0:26:49 > 0:26:52Great about Leeds, isn't it?
0:26:52 > 0:26:53Leeds?
0:26:53 > 0:26:54I didn't know you were into yoga.
0:26:54 > 0:26:56I'm always on about it.
0:26:56 > 0:26:57Are you?
0:26:57 > 0:27:01Knockers. Hooters.
0:27:01 > 0:27:03You want me to make a choice? OK, this is my choice -
0:27:03 > 0:27:06- I don't want to see you again, ever. - Connor, you don't mean...
0:27:06 > 0:27:08I don't give a toss what you think.
0:27:08 > 0:27:09Look at my breasts.
0:27:09 > 0:27:12Honestly, look at my breasts.