0:00:27 > 0:00:30Will you look at that?!
0:00:30 > 0:00:33I am definitely a lemon juice and baking soda girl from now on.
0:00:33 > 0:00:36Can't wait to show everybody,
0:00:36 > 0:00:37and all the freebies.
0:00:37 > 0:00:40I'm going to put them up there. They're going to look great.
0:00:40 > 0:00:43I thought tonight was about supporting Valerie
0:00:43 > 0:00:46and taking everyone's mind off Howard?
0:00:46 > 0:00:47Not showcasing our new kitchen.
0:00:50 > 0:00:51Uh...
0:00:51 > 0:00:54If it's our new kitchen, how come you're leaving?
0:00:54 > 0:00:57I told you. The Federation rep changed his visit
0:00:57 > 0:00:59at the last minute.
0:00:59 > 0:01:02The last minute being when I told you that this was happening?
0:01:02 > 0:01:03Maybe. I'm disappointed.
0:01:03 > 0:01:06I would much rather stay here, sinking a beer
0:01:06 > 0:01:09and watching Valerie do her burp-the-sandwich-box routine,
0:01:09 > 0:01:11and messing up all your surfaces.
0:01:11 > 0:01:14It's not just any old sandwich box - Cook's Heaven.
0:01:14 > 0:01:17And I thought they were our surfaces.
0:01:17 > 0:01:18Bye.
0:01:32 > 0:01:36Brochures, spoon, apron.
0:01:38 > 0:01:41Nerves...not needed.
0:01:44 > 0:01:47Hair, make-up.
0:01:47 > 0:01:50Inspire them to be seduced.
0:01:50 > 0:01:52Be what they want to become.
0:01:52 > 0:01:58You are a domestic goddess, always grace under pressure.
0:01:58 > 0:02:03Welcome to the Cook's Heaven experience. I'm delighted
0:02:03 > 0:02:07to see such a range of potential Angels here today.
0:02:07 > 0:02:11We have been tagged with that yummy-mummy label,
0:02:11 > 0:02:13which can be so limiting.
0:02:13 > 0:02:18Good cooking in a perfect environment is for everyone.
0:02:18 > 0:02:22Hello, um, excuse me, is this the Brunswick Room?
0:02:22 > 0:02:25Because I was sent to the Arndale Suite,
0:02:25 > 0:02:27and that turned out to be a stairlift convention.
0:02:27 > 0:02:31Yes. Brunswick, Cook's Heaven. Like you, we were moved.
0:02:31 > 0:02:36Right. I'm Valerie Pitman, here to earn my halo.
0:02:36 > 0:02:40Well, HALO, Valerie, we're just getting started.
0:02:40 > 0:02:42Quickly now, anywhere will do.
0:02:42 > 0:02:43As I was saying,
0:02:43 > 0:02:49I'm Trisha, I'm your coordinator for the Greater Midlands area.
0:02:49 > 0:02:52Your guardian Angel, so to speak.
0:03:03 > 0:03:06Karen, this is lovely.
0:03:06 > 0:03:08It looks like a showroom.
0:03:08 > 0:03:11Everything I've bought will look right at home here.
0:03:11 > 0:03:14That's the plan. I've been looking at the brochure again.
0:03:14 > 0:03:17I just need to pop some things in the fridge.
0:03:17 > 0:03:21And there's a couple of things that I've marked, cos I fancy them.
0:03:21 > 0:03:23VALERIE GASPS Karen!
0:03:23 > 0:03:27It's like the TARDIS. This is ideal for the very popular canape platter,
0:03:27 > 0:03:32page 23. Saves you having to lay things out at the last minute.
0:03:32 > 0:03:35Do you know what? Will you tell me about the ice-cream maker?
0:03:35 > 0:03:37I tried some, specially made for a demo.
0:03:37 > 0:03:40Would you believe it, lavender ice cream?
0:03:40 > 0:03:42Colour? Flavour.
0:03:42 > 0:03:46It was like an English garden on your tongue, and so easy to make.
0:03:46 > 0:03:48DOORBELL RINGS
0:03:48 > 0:03:50Ohh! Are you all set?
0:03:50 > 0:03:54Oh! A Cook's Heaven Angel is always ready.
0:03:55 > 0:04:00Leave them in no doubt that a Cook's Heaven recommended product, be it
0:04:00 > 0:04:05a state-of-the-art ice-cream maker or a humble whisk, is a product
0:04:05 > 0:04:10designed to make every culinary experience stress-free and a joy.
0:04:12 > 0:04:15How is their life complete without one?
0:04:15 > 0:04:17How do they become you -
0:04:17 > 0:04:20the embodiment of the perfect hostess, without what you
0:04:20 > 0:04:24have to offer, as you lead them through the luxury brochure?
0:04:24 > 0:04:28It is important to establish a connection with your party group
0:04:28 > 0:04:31from the word go,
0:04:31 > 0:04:34to inspire them to be seduced.
0:04:39 > 0:04:41Good evening, Miss Pitman.
0:04:41 > 0:04:43Welcome to your Cook's Heaven.
0:04:43 > 0:04:47Ah. This is a wonderful kitchen to cook in.
0:04:47 > 0:04:50I'm really looking forward to this. I'm ever so glad you could come.
0:04:50 > 0:04:52I thought it would be a nice way to get to meet everyone.
0:04:52 > 0:04:54I mean, we are going to be working together soon.
0:04:54 > 0:04:56The more, the merrier.
0:04:56 > 0:04:59We are waiting for approval from St Philomena's.
0:04:59 > 0:05:03Oh, but it's only a formality. Not quite.
0:05:03 > 0:05:06Is this hard to clean? Not if you know how.
0:05:06 > 0:05:09Cook's Heaven also have a list of approved cleaning products.
0:05:09 > 0:05:14You only need three things to keep a spotless kitchen.
0:05:14 > 0:05:17White vinegar, lemon juice and baking soda.
0:05:17 > 0:05:19That's what I used!
0:05:19 > 0:05:22I heard it is also very good for water spots...
0:05:22 > 0:05:24If you just want to take a moment to look at the brochures...
0:05:24 > 0:05:28Look at that, look at that! I'll be back in a sec.
0:05:28 > 0:05:32Vinegar... Well, I didn't, I used lemon.
0:05:32 > 0:05:35Deep breath.
0:05:35 > 0:05:37I am in my element.
0:05:39 > 0:05:43I am the wind beneath my own Angel wings.
0:05:43 > 0:05:46I didn't know you could make it.
0:05:46 > 0:05:47I'm not putting you out, am I?
0:05:47 > 0:05:50No, no, it's more of a party this way.
0:05:50 > 0:05:54It's fine. I just needed to get out of the house.
0:05:54 > 0:05:58But no quiet looks of concern or sympathetic hugs, please.
0:05:58 > 0:06:00Yeah, sure, come on. Come and sit down.
0:06:00 > 0:06:02You are in good company here.
0:06:05 > 0:06:10Karen, she's not as strong as she looks, but she's a lot less...
0:06:10 > 0:06:15Sad? Well, closed off. But let's just keep an eye on her.
0:06:15 > 0:06:16OK.
0:06:18 > 0:06:24Hello, everyone. So who is ready to meet the Heavenly Stirrer?
0:06:25 > 0:06:27Emma!
0:06:27 > 0:06:30Emma. What's the Heavenly Stirrer?
0:06:30 > 0:06:35Oh, it's just a little game, sort of an ice-breaker.
0:06:35 > 0:06:37Oh, sounds like fun.
0:06:37 > 0:06:39This suddenly got way more interesting.
0:06:39 > 0:06:42Ah, I didn't know they let feminists into kitchenware parties!
0:06:42 > 0:06:45I hope you've left your placards at home, ladies.
0:06:45 > 0:06:48Yeah, in the drawer with the burning bras(!)
0:06:48 > 0:06:51I'm sure we're all independent women here tonight.
0:06:51 > 0:06:54I'm sure we all enjoy a well-prepared meal.
0:06:54 > 0:06:57I'm desperate to know what the Heavenly Stirrer is.
0:06:57 > 0:07:00Right, let's get started.
0:07:00 > 0:07:04Meet the Heavenly Stirrer, our unofficial mascot.
0:07:04 > 0:07:07She stirs up fun, she scoops up the distracted.
0:07:07 > 0:07:12You hand her out at random and tell them whenever you say a keyword,
0:07:12 > 0:07:17like "stir" or "bake", the spoon is passed to the next person.
0:07:17 > 0:07:18Like pass the parcel?
0:07:18 > 0:07:23Exactly! And whoever has the spoon at the end of the party wins
0:07:23 > 0:07:26a prize. So who decides the word?
0:07:26 > 0:07:29Because if you're doing your presentation to friends,
0:07:29 > 0:07:30how do you make sure it doesn't look rigged?
0:07:30 > 0:07:33You've led us to an important point there, Valerie.
0:07:33 > 0:07:35When you are representing Cook's Heaven,
0:07:35 > 0:07:39try not to think in terms of friends. You are at work, these
0:07:39 > 0:07:44are your clients, these are contacts to arrange future gatherings.
0:07:44 > 0:07:48But... Always be networking. Spread your wings, ladies,
0:07:48 > 0:07:53and always keep one ideal in front of you - they want to buy,
0:07:53 > 0:07:56you want to make that happen.
0:07:56 > 0:07:59And don't be afraid to fly high, ladies.
0:07:59 > 0:08:04Show them that you are the person they should aspire to be.
0:08:04 > 0:08:07So whenever I say the word "perfect"...
0:08:07 > 0:08:10Pass the spoon. I've got it.
0:08:11 > 0:08:15Now, I don't know about you, but I sometimes find it a chore
0:08:15 > 0:08:17being a busy career woman and
0:08:17 > 0:08:21yet still finding the time to have the perfect meal...
0:08:21 > 0:08:23Ah, yeah.
0:08:23 > 0:08:26..ready on the table for my man when he gets home.
0:08:26 > 0:08:29As a busy career woman, I'd expect him to pitch in.
0:08:29 > 0:08:30Too right.
0:08:30 > 0:08:33But men never get anything right in the kitchen, do they?
0:08:33 > 0:08:34They don't know where anything is.
0:08:34 > 0:08:36It's not like you need to draw them a map.
0:08:36 > 0:08:38I mean, it's here, it's there.
0:08:38 > 0:08:41They're so unadventurous with food, aren't they?
0:08:41 > 0:08:44Let us not forget the achievements of Sergeant Hollins, who
0:08:44 > 0:08:49could teach us all a thing or two about cooking, including his wife.
0:08:50 > 0:08:55Maybe you could change your spiel for your audience tonight?
0:08:55 > 0:08:57We're all pretty much single career women.
0:08:57 > 0:09:00Yep, yep, we are. To be honest, most of the presentations I've done
0:09:00 > 0:09:03so far have been for older ladies.
0:09:03 > 0:09:05With families. Who have dinner parties?
0:09:05 > 0:09:07And like everything to be perfect, yes.
0:09:07 > 0:09:09Cos they're trying to get one up on their snotty friends.
0:09:09 > 0:09:11I had a neighbour like that once.
0:09:11 > 0:09:14Yes, but with a kitchen kitted out with fully tried-and-tested products
0:09:14 > 0:09:18from Cook's Heaven, that would never happen.
0:09:18 > 0:09:20Now, to our first activity.
0:09:20 > 0:09:23How about the food mixer?
0:09:23 > 0:09:25Perfect.
0:09:27 > 0:09:29Now, who's going to volunteer?
0:09:29 > 0:09:30Let's get mixing.
0:09:30 > 0:09:33How about Ayesha?
0:09:33 > 0:09:37Lure you away from that pierce-and-ping cuisine, shall we?
0:09:37 > 0:09:39Give her some encouragement?
0:09:39 > 0:09:42THEY CHEER Show us your cupcakes!
0:09:42 > 0:09:47So, how often have you wavered over buying something - be it a blouse
0:09:47 > 0:09:53or some shoes, and actually picking it up was the decider?
0:09:53 > 0:09:57All the smooth talk in the world is no match for getting them
0:09:57 > 0:09:59to try the products.
0:09:59 > 0:10:04So, role-play. May I have a volunteer?
0:10:04 > 0:10:06Valerie.
0:10:06 > 0:10:07TRISHA LAUGHS SARCASTICALLY
0:10:07 > 0:10:12Don't worry, you'll all be up here at some point, see if you're not!
0:10:12 > 0:10:18So, how do we convince them this particular product is desirable?
0:10:18 > 0:10:22I know. You find its USP.
0:10:22 > 0:10:24That's unique selling point.
0:10:24 > 0:10:27All products are carefully selected by Cook's Heaven.
0:10:27 > 0:10:29They are all unique, full stop.
0:10:29 > 0:10:33It's easy to clean, it's practical, it will
0:10:33 > 0:10:35pay for itself in a short space of time.
0:10:35 > 0:10:38You make them feel good about using it,
0:10:38 > 0:10:40then they tell others how they feel,
0:10:40 > 0:10:42and they want to try it too.
0:10:42 > 0:10:46Sort of a shared experience... No, aspirational.
0:10:46 > 0:10:51Talk about the trim lines, the ergonomic design,
0:10:51 > 0:10:53just how good it will look in their kitchen.
0:10:53 > 0:10:56Well, you don't know that unless you've seen their kitchen.
0:10:56 > 0:10:58Make love to the product!
0:10:58 > 0:11:00Make them love it, too.
0:11:05 > 0:11:07Ooh.
0:11:07 > 0:11:10Ooh, it's sleek...
0:11:10 > 0:11:13It's...sporty...
0:11:16 > 0:11:20Liquid should be added gradually to a batter mix.
0:11:20 > 0:11:23Karen, tonight, I am your kitchen Angel, so let me wipe
0:11:23 > 0:11:25while you take a look at
0:11:25 > 0:11:29the indestructible plastic kitchenware range.
0:11:29 > 0:11:34Now, these containers I understand are made from a material also
0:11:34 > 0:11:36used in the NASA space programme.
0:11:36 > 0:11:41For the day trips, probably, you know, packed lunches...
0:11:41 > 0:11:45I thought they had liquid meals, anyway, astronauts?
0:11:45 > 0:11:48No, it's scientifically developed plastic, it's resistant to
0:11:48 > 0:11:51extreme temperatures for the Space Shuttle.
0:11:51 > 0:11:52That's impressive.
0:11:52 > 0:11:55Well, no, this is just a small part of the range.
0:11:55 > 0:11:57You will find something here that's perfect for any kitchen.
0:11:57 > 0:11:59Spoon!
0:11:59 > 0:12:01I've got it. I haven't had it yet.
0:12:01 > 0:12:06Now, from outer space to out of this world.
0:12:06 > 0:12:10These are designed to meet the high demands of Japan's top chefs.
0:12:10 > 0:12:12For sushi? I love sushi.
0:12:12 > 0:12:16I'll make you some. Well, you could do it in half the time with these.
0:12:16 > 0:12:19Now, I could get a great deal of use from this.
0:12:19 > 0:12:22These will make any chef's life complete.
0:12:22 > 0:12:25Ergonomic handles, single bevel blade
0:12:25 > 0:12:27so the food does not stick.
0:12:27 > 0:12:30I am cutting on a bestselling rubberwood chopping board,
0:12:30 > 0:12:33although for the more ambitious amongst you,
0:12:33 > 0:12:36these knives are an ideal accompaniment
0:12:36 > 0:12:38for our exclusive range of sushi kits.
0:12:38 > 0:12:40So, one product leads to another?
0:12:40 > 0:12:44Well spotted. Work your presentations organically.
0:12:44 > 0:12:45Start with something simple,
0:12:45 > 0:12:48then build to the more ambitious products as you go.
0:12:48 > 0:12:52But how sharp are they, I hear you ask?
0:12:52 > 0:12:54How sharp are they, Trisha?
0:12:54 > 0:12:57This is one of my favourite bits. Guaranteed sales every time,
0:12:57 > 0:13:02ladies, but don't try it until you're fully confident.
0:13:02 > 0:13:05Now, just to prove how sharp they are,
0:13:05 > 0:13:08I'm going to slice this cucumber in mid-air.
0:13:08 > 0:13:10How exciting is this?! Yes, just be careful.
0:13:10 > 0:13:12ALARM BLARES
0:13:12 > 0:13:14SCREAMING
0:13:14 > 0:13:15Mrs Tembe!
0:13:15 > 0:13:19My goodness, what do you think you are doing?!
0:13:19 > 0:13:22Mrs Tembe, I'm so sorry. I am so sorry.
0:13:22 > 0:13:26Is this how it normally goes? Cos this is a riot.
0:13:26 > 0:13:30Do you ever hold parties where no-one's biting, so to speak?
0:13:30 > 0:13:32You make sure that never happens.
0:13:32 > 0:13:35Keep things going, keep the demos fun, keep everyone involved.
0:13:35 > 0:13:38What would you do in a worst-case scenario?
0:13:38 > 0:13:40I do like to know I'm fully prepared.
0:13:40 > 0:13:42Preparation is the whole point. Failure to plan is
0:13:42 > 0:13:45planning to fail.
0:13:45 > 0:13:48Take everything I say on board and your fears will be unfounded.
0:13:50 > 0:13:53Well, it was a bit long but not deep,
0:13:53 > 0:13:56so I don't think there's any need for stitches, all right?
0:13:59 > 0:14:02Well, it's not going very well downstairs.
0:14:02 > 0:14:05I think that's par for the course when Valerie's involved.
0:14:05 > 0:14:09Miss Pitman? It is not going too badly.
0:14:09 > 0:14:11Really?
0:14:11 > 0:14:12Wow.
0:14:13 > 0:14:15The crab puffs won't all fit on the tray.
0:14:15 > 0:14:18Shove them back in the fridge, ta.
0:14:18 > 0:14:20Thought you said these were indestructible.
0:14:20 > 0:14:24Well, it must be a faulty one because, honestly, you can
0:14:24 > 0:14:26put them in the microwave, the freezer,
0:14:26 > 0:14:29they are dishwasher proof.
0:14:29 > 0:14:32If you get a set of these, you will never buy replacements,
0:14:32 > 0:14:34they'll see us all out.
0:14:34 > 0:14:37In fact... SHE LAUGHS
0:14:37 > 0:14:41..plan ahead, save on costs and get buried in one!
0:14:41 > 0:14:43SHE LAUGHS
0:14:45 > 0:14:47Emma... Don't.
0:14:51 > 0:14:54What's up? Another Cook's Heaven moment.
0:14:54 > 0:14:57How's your arm? It's all fixed up.
0:14:57 > 0:15:01I really am very sorry, Mrs Tembe. It was an accident.
0:15:01 > 0:15:04Dr Donoghue assures me it is not serious.
0:15:04 > 0:15:08Karen, is there anything else we can do to help?
0:15:08 > 0:15:11The crab puffs are in. Oh, I'll top everyone up.
0:15:11 > 0:15:15I am aware that this evening has been far from perfect...
0:15:15 > 0:15:17Spoon!
0:15:17 > 0:15:20Who had it last? I did. I must have put it down somewhere.
0:15:20 > 0:15:22Did you take it upstairs? I am sure it will turn up.
0:15:22 > 0:15:24I don't know, it does have wings.
0:15:24 > 0:15:27But the prize! I don't know what the prize is.
0:15:27 > 0:15:29And does the hostess get one?
0:15:29 > 0:15:32Mrs Hollins, is that all this evening is to you?
0:15:32 > 0:15:34Something for nothing?
0:15:34 > 0:15:36No.
0:15:36 > 0:15:38We're supporting Valerie.
0:15:38 > 0:15:42There is more to life than placemats and olive-stoners.
0:15:42 > 0:15:47Anything can happen to anyone at any time - look at poor Mr Bellamy.
0:15:50 > 0:15:51Are you OK?
0:15:53 > 0:15:55I knew this was a bad idea.
0:15:55 > 0:15:59No, I'm fine. I had to face the world sooner or later.
0:16:01 > 0:16:03She is a bit of a nightmare, isn't she?
0:16:03 > 0:16:05No!
0:16:05 > 0:16:08Oh, what now?
0:16:08 > 0:16:10My finger's stuck. Are you sure?
0:16:10 > 0:16:12No! My ring! Ow!
0:16:12 > 0:16:14No, no. You're making it...
0:16:14 > 0:16:15Ow!
0:16:15 > 0:16:18Ow! Flamin' Ada!
0:16:19 > 0:16:22Valerie, have you got the instructions?
0:16:22 > 0:16:24We need some washing-up liquid.
0:16:24 > 0:16:28That's Rob's beer, put it back in the fridge!
0:16:28 > 0:16:30Miss Pitman, some washing-up liquid, please!
0:16:30 > 0:16:32Please stop!
0:16:32 > 0:16:36Everybody just please stop!
0:16:36 > 0:16:41I'll take the starter kit and all the recommended models
0:16:41 > 0:16:42in the top ten categories.
0:16:42 > 0:16:46I am sold. You had me at "halo", to be honest.
0:16:46 > 0:16:50And I'm a professional to my fingertips in everything I do.
0:16:50 > 0:16:53I'll be gunning for your job, just you wait and see.
0:16:53 > 0:16:56You think it's easy? Wave a knife, flash them a smile
0:16:56 > 0:16:57and they simply fall at your feet?
0:16:57 > 0:17:02I'm no stranger to the complexities of selling...or the kitchen.
0:17:02 > 0:17:04Prove it.
0:17:07 > 0:17:08I only wanted a whisk.
0:17:10 > 0:17:12Just a simple whisk.
0:17:14 > 0:17:16And I found Cook's Heaven, and it changed my life.
0:17:16 > 0:17:19Because I needed something.
0:17:21 > 0:17:22Life was bad.
0:17:26 > 0:17:29I lost the sales rep job after a month.
0:17:30 > 0:17:32Couldn't face going back to medical temping.
0:17:35 > 0:17:39I was managing the desk at a sewage treatment works
0:17:39 > 0:17:40until I came back to the Mill.
0:17:45 > 0:17:47I thought this would be my way out,
0:17:47 > 0:17:51but I am heavily in debt.
0:17:51 > 0:17:55You have to buy all this stuff.
0:17:55 > 0:17:58That's another thing that Ashley and I are fighting about.
0:17:58 > 0:18:03At each other's throats all the time.
0:18:03 > 0:18:05Sex is a disaster.
0:18:08 > 0:18:11I haven't had my socks blown off since last Easter.
0:18:11 > 0:18:12THEY STIFLE LAUGHTER
0:18:12 > 0:18:15And that was more to do with chocolate than with Ashley.
0:18:17 > 0:18:22They're all useless at the end of the day, aren't they?
0:18:22 > 0:18:28Life is just grief and misery with or without them.
0:18:28 > 0:18:31I mean, you get more and more desperate.
0:18:31 > 0:18:36But still, there's a tiny little part of you that's thinking,
0:18:36 > 0:18:40"Could I make a better cheese sauce if I only had
0:18:40 > 0:18:43"a new rolled steel whisk?!"
0:18:45 > 0:18:50Oh! When does it start to go right?
0:18:50 > 0:18:53When do you get to that point where you've finally arrived
0:18:53 > 0:18:56and you can put all the uncertainty behind you?
0:18:56 > 0:19:00Because whenever it is, you can bet that it doesn't begin with
0:19:00 > 0:19:05choosing the right...bloody whisk!
0:19:07 > 0:19:13Everyone here has the potential to achieve Cook's Heaven's status
0:19:13 > 0:19:17and, ultimately, we want your clients to see someone who embodies
0:19:17 > 0:19:19what we represent.
0:19:19 > 0:19:24A Cook's Heaven Angel can host a dinner party at a moment's notice.
0:19:24 > 0:19:27She has absolute faith in her kitchenware.
0:19:27 > 0:19:32It will never fail her, just as I know you will not let me down.
0:19:32 > 0:19:35You will be grace under pressure.
0:19:35 > 0:19:40I know this because you are learning from the best.
0:19:40 > 0:19:43I have been Regional Sales Coordinator of the Year
0:19:43 > 0:19:47four years running, an award they don't hand out lightly.
0:19:47 > 0:19:52One more top sales award and I'm off to Cook's Heaven, Arizona,
0:19:52 > 0:19:56where I achieve Archangel status.
0:19:56 > 0:19:59So, come on, ladies, don't fail me,
0:19:59 > 0:20:04let's fill the kitchens of the Midlands with Angels!
0:20:10 > 0:20:11Hey.
0:20:13 > 0:20:15How are you doing?
0:20:15 > 0:20:17I'll be down in a minute.
0:20:17 > 0:20:19Mustn't keep you all waiting. Oh...
0:20:23 > 0:20:26Suppose everyone's talking about me.
0:20:26 > 0:20:30"That's just Valerie being Valerie."
0:20:30 > 0:20:33Actually, they're all wondering where you buy that chocolate from.
0:20:33 > 0:20:36RHUMA LAUGHS
0:20:36 > 0:20:41That was some outburst. I mean, I've always though she was a bit...
0:20:41 > 0:20:43Frustrated?
0:20:43 > 0:20:44Nurse Lee!
0:20:44 > 0:20:46Tightly wound.
0:20:46 > 0:20:50It sounds like she's been holding on to a lot for an awfully long time.
0:20:50 > 0:20:55Yeah, but all the time giving us this "princess homemaker" routine.
0:20:55 > 0:20:57It's terrible,
0:20:57 > 0:21:02but it kind of makes you feel better about your own problems. Really?
0:21:02 > 0:21:05Well, what do any of us have that makes us feel so superior?
0:21:08 > 0:21:11You're not the first person to try and paper over
0:21:11 > 0:21:13the cracks in a relationship.
0:21:13 > 0:21:17I've seen people try all sorts, from feng shui to having a baby.
0:21:17 > 0:21:21I've got a cat. Not that I regret it.
0:21:21 > 0:21:26But they're not really fixing anything, are they?
0:21:26 > 0:21:28You know, fixating on a whisk,
0:21:28 > 0:21:30that's not confronting the real problem.
0:21:32 > 0:21:36Like, you think I should have made Ashley go and choose one?
0:21:36 > 0:21:38Take some responsibility?
0:21:39 > 0:21:42Yeah, yes, sort of.
0:21:47 > 0:21:50Hey. Look what I found.
0:21:50 > 0:21:52Where was that? It was upstairs.
0:21:52 > 0:21:54How did it get there?
0:21:55 > 0:22:00Well, it's back now, so...let's get the evening back on track.
0:22:00 > 0:22:04Do you know, I think we've all had enough. I agree.
0:22:04 > 0:22:09Oh. Well, we'll just chalk it up to experience.
0:22:11 > 0:22:13I'll sort out what you've won.
0:22:13 > 0:22:18No, I was thinking... It says here, "Should a prize-winner decide
0:22:18 > 0:22:22"not to receive a free gift, Cook's Heaven can make an equivalent
0:22:22 > 0:22:25"donation to a charity of your choice."
0:22:25 > 0:22:27If that's what you'd like?
0:22:27 > 0:22:30And I thought...
0:22:30 > 0:22:32research into aneurysms...
0:22:32 > 0:22:37Well, perhaps we could all make an additional donation on top of this.
0:22:40 > 0:22:43That's a lovely idea. We'll be happy to.
0:22:43 > 0:22:45Yes.
0:22:45 > 0:22:46Good call, Karen. Count me in.
0:22:46 > 0:22:51So it's all gone a bit... THEY LAUGH
0:22:51 > 0:22:53Well, feel free to cheer us up. Oh, no, no, no...
0:22:53 > 0:22:57Come on, new girl! Potential new staff member.
0:22:57 > 0:23:01OK, your categories are - medical or kitchen.
0:23:02 > 0:23:06OK, well, I once got the nickname Sister Spin Dry...
0:23:06 > 0:23:08CLATTERING
0:23:09 > 0:23:14Valerie... You know your indestructible pasta-maker?
0:23:14 > 0:23:17Not Ayesha proof, I take it?
0:23:17 > 0:23:18Is anything?
0:23:18 > 0:23:22LAUGHTER
0:23:22 > 0:23:23CHEERING ON TV
0:23:23 > 0:23:25Hook 'im! Go on!
0:23:25 > 0:23:27Get into 'im!
0:23:27 > 0:23:29PHONE RINGS
0:23:31 > 0:23:33POSH VOICE: Trisha McBride.
0:23:33 > 0:23:37Trisha, Angel Valerie here. Sorry to ring you so late.
0:23:37 > 0:23:40Valerie, what can I do for you?
0:23:40 > 0:23:43Well, I just wondered if you could explain the insurance procedures
0:23:43 > 0:23:48to me for work-related accidents, kitchen mishaps, broken products...
0:23:48 > 0:23:51You're an independent trader, Valerie.
0:23:51 > 0:23:53Insurance is a personal responsibility.
0:23:53 > 0:23:56So there's no company...umbrella?
0:23:56 > 0:23:58It's in the small print of the agreement you signed.
0:23:58 > 0:24:02Cook's Heaven accepts no liability, etc.
0:24:02 > 0:24:04Not even for products that you've approved that are supposed to
0:24:04 > 0:24:06be indestructible?
0:24:06 > 0:24:09Well, I'm sure the manufacturer can replace it for a cover fee.
0:24:09 > 0:24:12Whatever were you doing with said product?
0:24:12 > 0:24:15Oh, nothing. Someone got their fingers caught in...
0:24:15 > 0:24:17Caught?!
0:24:17 > 0:24:21I shudder to think about your demo technique, Valerie.
0:24:21 > 0:24:24Valerie, have you considered that perhaps you might not be
0:24:24 > 0:24:28Cook's Heaven material after all? Just after one incident?
0:24:28 > 0:24:32Your product orders in the last month have been very anaemic.
0:24:32 > 0:24:36Do you know how to go for the kill? I'd understand
0:24:36 > 0:24:38if you wanted to call it a day.
0:24:38 > 0:24:41There's no shame in it. It's not for everyone.
0:24:41 > 0:24:44And maybe being a Cook's Heaven Angel
0:24:44 > 0:24:45isn't all it's cracked up to be.
0:24:45 > 0:24:48It is better to earn your wings as a friend
0:24:48 > 0:24:51than a...spoon-fondler.
0:25:04 > 0:25:08Evening. Where is everybody?
0:25:08 > 0:25:12I thought things would still be in full swing. Called it a night.
0:25:13 > 0:25:16Anyway, my belly feels like my throat's been cut.
0:25:16 > 0:25:18I don't suppose you managed to save
0:25:18 > 0:25:21any of the wonderful stuff that Valerie whisked up?
0:25:21 > 0:25:25There was no whisking. Oh, dear.
0:25:25 > 0:25:31But there are some burnt crab puffs that have been on the floor.
0:25:31 > 0:25:34Right, do you know what, I think I might have a beer instead.
0:25:44 > 0:25:45Where is my beer?
0:25:47 > 0:25:48It's in Ayesha.
0:26:28 > 0:26:30Fireworks? Indoors?
0:26:30 > 0:26:32Isn't that a little bit dangerous?
0:26:32 > 0:26:34SPEAKS FARSI
0:26:34 > 0:26:35Na!
0:26:35 > 0:26:37Let her go. It's not your business.
0:26:37 > 0:26:41They are a serious health and safety issue. They're just fireworks.
0:26:41 > 0:26:45She says that Haridas has a secret.
0:26:45 > 0:26:48Remember, remember the 5th of November,
0:26:48 > 0:26:50third-degree burns and tears.