0:00:26 > 0:00:29DISTANT SIREN
0:01:09 > 0:01:12BARKING
0:02:07 > 0:02:09Hmm.
0:02:20 > 0:02:22It's my money.
0:02:22 > 0:02:24- Four weeks, are you actually...? - Flapjack?
0:02:24 > 0:02:27Ooh, flamin' Revenue!
0:02:27 > 0:02:29Did you know if you wash your own uniform,
0:02:29 > 0:02:31you can claim back hundreds of pounds?
0:02:31 > 0:02:34- They're home-baked...- Except they'll send it to your old address
0:02:34 > 0:02:35so you have to cram a wild goose chase
0:02:35 > 0:02:37into your house calls! Stuff them very much!
0:02:37 > 0:02:40Good morning, Dr Reid.
0:02:40 > 0:02:42Now, how was your Australian adventure?
0:02:42 > 0:02:44Did you get your hair cut there?
0:02:44 > 0:02:46Oh, yes, well, it was so hot.
0:02:46 > 0:02:49Oh, Mrs Tembe, it was wonderful and it was so lovely to see Chris!
0:02:49 > 0:02:51He's doing really well.
0:02:51 > 0:02:54That is wonderful to hear.
0:02:54 > 0:02:56Are you standing in for Valerie?
0:02:56 > 0:02:59She hasn't taken a turn for the worse, has she?
0:02:59 > 0:03:01No, no, not that I am aware of.
0:03:01 > 0:03:04No, we have a new practice manager starting today,
0:03:04 > 0:03:08so here I am, back on home ground.
0:03:08 > 0:03:11I've started baking again!
0:03:11 > 0:03:14Now that I have time to do such things.
0:03:14 > 0:03:17Well, it's very nice to see you.
0:03:24 > 0:03:26You all right, love? Are you looking for something?
0:03:26 > 0:03:29- No.- I've got the best...
0:03:29 > 0:03:30- Are you looking for anything?- No.
0:03:30 > 0:03:33- Are you sure?- Yeah.- Listen, I've got the white, the light,
0:03:33 > 0:03:36the bright, the dirty, the black. Whatever you want, mate, you sure?
0:03:36 > 0:03:38- How you doing? You looking for anything?- No, thanks.
0:03:38 > 0:03:41You look like a speed man, yourself. Trust me, mate.
0:03:41 > 0:03:44I can tell by the look of you, mate, your wife would be impressed by you.
0:04:15 > 0:04:17BANGING
0:04:19 > 0:04:22Look, just chill, Nanny, OK? Just, please, look, just chill, OK?
0:04:22 > 0:04:24James?
0:04:24 > 0:04:26Is that you?
0:04:26 > 0:04:27Yeah...
0:04:27 > 0:04:29Yeah, it is me.
0:04:40 > 0:04:42PHONE RINGS
0:04:43 > 0:04:46The Mill Health Centre, how may I help you?
0:04:46 > 0:04:49Yes, I...
0:04:49 > 0:04:54I'm sorry, I mean the practice manager is not in yet.
0:04:54 > 0:04:57- Would you like to leave a message? - Sorry.
0:04:58 > 0:05:01Yes, yes, of course, that is fine.
0:05:01 > 0:05:04Right, thank you. Goodbye.
0:05:04 > 0:05:08Sorry, doesn't time fly when you're having fun?
0:05:08 > 0:05:12- Must be why I'm always late! - How is the treatment going?
0:05:12 > 0:05:15Well, it's as to be expected.
0:05:15 > 0:05:18Been sick just about everywhere, apart from the toilet.
0:05:18 > 0:05:20I've got a complexion the colour of reheated porridge
0:05:20 > 0:05:22and I'm losing my hair,
0:05:22 > 0:05:25Still, my nails are going strong, bit of a touch up!
0:05:25 > 0:05:27And I know what I'm in for, next round tomorrow.
0:05:27 > 0:05:29Perhaps you would be better off at home?
0:05:29 > 0:05:33No, busy is better than fretting, isn't it?
0:05:33 > 0:05:37Well, I must say, the wig is looking wonderful.
0:05:37 > 0:05:40I thought I would go the full Bride of Frankenstein,
0:05:40 > 0:05:43seeing as I am still among the ranks of the undead.
0:05:45 > 0:05:48Sorry, I'm embracing off-colour humour.
0:05:48 > 0:05:50You have to adjust, don't you? This is it.
0:05:50 > 0:05:53- Life for the foreseeable.- Yes.
0:05:53 > 0:05:54Later!
0:05:56 > 0:06:00I am sorry, we are not officially open yet. Who are you here to see?
0:06:00 > 0:06:02Ah, everyone, I imagine.
0:06:02 > 0:06:06I'm sorry. Anthony Harker, the new practice manager.
0:06:06 > 0:06:09Oh! It is I who should apologise.
0:06:09 > 0:06:11Please.
0:06:11 > 0:06:14Home-made flapjacks.
0:06:14 > 0:06:15Thank you.
0:06:15 > 0:06:19I am Mrs Tembe, the receptionist.
0:06:19 > 0:06:23I am so very pleased to meet you.
0:06:25 > 0:06:28You should have told me you were coming, I haven't got a thing in.
0:06:28 > 0:06:31- Don't worry about it. - How long has it been?
0:06:31 > 0:06:35It must be...three years.
0:06:35 > 0:06:38Yeah! It must be.
0:06:38 > 0:06:40You'd find me, after everything.
0:06:40 > 0:06:42I told you it was the washing machine, didn't I?
0:06:42 > 0:06:44Eh?
0:06:44 > 0:06:48Brought the whole kitchen ceiling down, terrible mess.
0:06:48 > 0:06:51I didn't want to go, of course, but I couldn't have stayed,
0:06:51 > 0:06:53not with all that work going on.
0:06:53 > 0:06:56But at least it was only next door.
0:06:56 > 0:06:58So, you got my letter?
0:07:00 > 0:07:03Or you wouldn't have known where to look.
0:07:03 > 0:07:07- It's just lucky they didn't move me further.- Yeah.
0:07:09 > 0:07:14May I introduce you to Dr Vere?
0:07:14 > 0:07:17- This is Mr Anthony Harker.- Hello.
0:07:17 > 0:07:18Our new practice manager.
0:07:18 > 0:07:22Dr Vere is one of our newest and most committed doctors,
0:07:22 > 0:07:24and I am sure, like the rest of us,
0:07:24 > 0:07:27he will put his weight behind your leadership.
0:07:27 > 0:07:29Course. Very nice to meet you.
0:07:29 > 0:07:32Likewise. I've been admiring your antibiotics campaign from afar,
0:07:32 > 0:07:34especially the social media side.
0:07:34 > 0:07:37"Antibiotics Use Goes Viral" really got people buzzing.
0:07:37 > 0:07:39I hope so.
0:07:39 > 0:07:42We must have a chat, see what we can do to help you push it even further.
0:07:42 > 0:07:45- Any time.- Oh, I'm sorry, this is Dr Donoghue.
0:07:45 > 0:07:48Mr Anthony Harker, our new practice manager.
0:07:48 > 0:07:50Which appears to surprise everyone!
0:07:50 > 0:07:52Just as well I didn't cycle in.
0:07:52 > 0:07:53Nothing says "professional"
0:07:53 > 0:07:55like turning up on your first day in sweaty Lycra.
0:07:55 > 0:07:59New Year's resolution, I promised myself I'd bike the 20 miles here
0:07:59 > 0:08:02- and back at least twice a week. - Well, that is commendable.
0:08:02 > 0:08:05See, if I did that, I'd have to lie down in a dark room for a week.
0:08:05 > 0:08:08Well, I've got to build up my stamina, haven't I, if I'm going
0:08:08 > 0:08:10to keep up with all the good work going on around here.
0:08:10 > 0:08:14Well, Dr Donoghue is our wonderful patient participation group liaison.
0:08:14 > 0:08:17Yes, I was somewhat persuaded into that role.
0:08:17 > 0:08:19Really? How are you finding it?
0:08:19 > 0:08:21Rewarding and inspiring...
0:08:21 > 0:08:23and sometimes I want to jump on a bike
0:08:23 > 0:08:25and cycle 20 miles in the other direction.
0:08:25 > 0:08:27Well, my bike is your bike.
0:08:27 > 0:08:30Seriously though, I hope you'll let me sit in
0:08:30 > 0:08:32on your next group meeting, offer moral support, make tea!
0:08:32 > 0:08:34But, most of all, to observe.
0:08:34 > 0:08:36It's amazing what you can pick up.
0:08:36 > 0:08:39Have you got any more of this cake?
0:08:39 > 0:08:41No, that was the last of it, darling.
0:08:41 > 0:08:44It's good, isn't it? From the bakers on the high street.
0:08:44 > 0:08:47There's a lovely girl in there, always puts one aside.
0:08:47 > 0:08:52she's got wavy hair and glasses. You'd remember her from school.
0:08:52 > 0:08:54- I could make you a sandwich! - No, you're all right.
0:08:54 > 0:08:56Why don't you go and lie down or something?
0:08:56 > 0:09:00- No, no, no... - Yes, go on. I'll be all right.
0:09:00 > 0:09:01I know, I'm sorry.
0:09:01 > 0:09:05But you can't blame me for wanting to look after you a little bit.
0:09:05 > 0:09:07After so long...
0:09:07 > 0:09:11No, course. But I'm fine, ain't I?
0:09:11 > 0:09:13Yes. Fine.
0:09:13 > 0:09:15DOORBELL RINGS
0:09:15 > 0:09:18Oh, who can that be? Another visitor...
0:09:20 > 0:09:24Hi, Pat? Have I got the wrong flat, or something?
0:09:24 > 0:09:25Oh, hello, darling!
0:09:25 > 0:09:28No, they just put me into your old flat when mine got flooded.
0:09:28 > 0:09:30Come in, come in. You must meet my grandson.
0:09:30 > 0:09:31James?
0:09:31 > 0:09:34Such a lovely surprise. He's just back from Malaysia,
0:09:34 > 0:09:37been working out there, haven't you?
0:09:37 > 0:09:38Nice.
0:09:38 > 0:09:40- And remember, I told you about Ayesha.- Yeah.
0:09:40 > 0:09:43My lovely neighbour when we lived next door?
0:09:43 > 0:09:45Used to read my post for me sometimes.
0:09:45 > 0:09:47Actually, that's why I'm here.
0:09:47 > 0:09:49You haven't received any post for me, have you?
0:09:49 > 0:09:52Oh, I don't know, darling, I think there's some on the table.
0:09:55 > 0:09:57Well, look, anyway, welcome aboard!
0:09:57 > 0:09:59And you're in good hands here,
0:09:59 > 0:10:01so I'd better get back to the coalface.
0:10:01 > 0:10:03Here, here, here.
0:10:03 > 0:10:05Oh, take one to go.
0:10:05 > 0:10:06No...
0:10:06 > 0:10:08There is plenty to go around.
0:10:08 > 0:10:09Lucky for us.
0:10:13 > 0:10:16Well, now, there are a few more introductions to do.
0:10:16 > 0:10:18At the campus surgery,
0:10:18 > 0:10:20and, of course, there is Dr Reid.
0:10:20 > 0:10:23She suffered the greatest loss with the passing
0:10:23 > 0:10:26of our previous practice manager, Mr Bellamy.
0:10:26 > 0:10:28Ah, I was wondering
0:10:28 > 0:10:31if perhaps one more might have slipped through the net.
0:10:31 > 0:10:34Wasn't there an acting practice manager, in the interim?
0:10:34 > 0:10:37Yes, well... someone had to step into the breach.
0:10:37 > 0:10:40Well, you certainly seem to have taken it in your stride,
0:10:40 > 0:10:43holding everything together at a difficult time.
0:10:43 > 0:10:45But did you not want to stay on?
0:10:47 > 0:10:51Well...actually I was considered for the position.
0:10:52 > 0:10:56Well, the interview process was very thorough,
0:10:56 > 0:10:59and the most able candidate was selected.
0:10:59 > 0:11:02Which is how it should be, because the welfare of the patients
0:11:02 > 0:11:04and the practice is all that matters.
0:11:04 > 0:11:07I couldn't agree more. And I'm hoping we'll make a great team.
0:11:07 > 0:11:10Yes, and I will strive to facilitate a smooth transition.
0:11:10 > 0:11:14To that end, I have made a few notes...
0:11:14 > 0:11:15if it will help?
0:11:15 > 0:11:16Sure.
0:11:16 > 0:11:18- Tea?- Lovely.
0:11:20 > 0:11:23They're expanding left, right and centre,
0:11:23 > 0:11:24you said, didn't you?
0:11:24 > 0:11:26Yeah. All over.
0:11:26 > 0:11:29The whole of the Far East, communications or something?
0:11:29 > 0:11:31Yes, something like that.
0:11:31 > 0:11:34I'll not pretend to understand, but it gets ever so hot out there,
0:11:34 > 0:11:36the whole year round.
0:11:36 > 0:11:38Oh, could do with some of that over here, couldn't we?
0:11:38 > 0:11:41But they still expect him to wear a shirt and tie at all times.
0:11:41 > 0:11:43- Yeah?- Yeah.
0:11:43 > 0:11:46When I started back, they made me dig out my old winter clothes,
0:11:46 > 0:11:49- didn't they?- You should stay for lunch,
0:11:49 > 0:11:50catch up on the neighbourhood goss.
0:11:50 > 0:11:52I still want a few things from the shop.
0:11:52 > 0:11:55- Oh, I wish I could, but I've got housecalls to do.- Oh...
0:11:55 > 0:11:58I'm with you in spirit, though, babe! Next time, eh?
0:11:58 > 0:12:01- All right, darling.- Take care.
0:12:01 > 0:12:03Just the two of us, then.
0:12:08 > 0:12:09Yes, I know, and I am sorry.
0:12:09 > 0:12:13If you'd just like to take a seat, then I will try and sort it out.
0:12:13 > 0:12:15- Is everything all right? - No, it's fine.
0:12:15 > 0:12:19It's just one of those crazy days, like when the clocks change.
0:12:19 > 0:12:22All these people think they've got appointments that don't exist!
0:12:22 > 0:12:24- Oh.- Don't worry though, because I will fit them all in.
0:12:24 > 0:12:28Luckily, we've got plenty of no shows for appointments that do exist.
0:12:28 > 0:12:32So, you will be able to manage for a while, while I help Mr Harker?
0:12:32 > 0:12:34Yeah, no, I'll be fine.
0:12:34 > 0:12:37You've got better things to do than looking over my shoulder.
0:12:37 > 0:12:39Who's Mr Harker, anyway?
0:12:39 > 0:12:41Oh...!
0:12:43 > 0:12:46He is our newly appointed practice manager.
0:12:48 > 0:12:49He's what?!
0:12:53 > 0:12:55PEOPLE RUNNING
0:12:56 > 0:12:57Try that one.
0:12:57 > 0:12:59BANGING
0:13:05 > 0:13:06- You got him in here, love?- What?
0:13:06 > 0:13:09"What?" The lad! Scrawny little toerag.
0:13:09 > 0:13:11I know he's in here somewhere.
0:13:11 > 0:13:13No, that was my grandson, James.
0:13:13 > 0:13:14James, right.
0:13:14 > 0:13:16James? Where are you?
0:13:16 > 0:13:18No, he's not here.
0:13:18 > 0:13:20James! Come on, little piggy, or we're coming in!
0:13:20 > 0:13:22No!
0:13:28 > 0:13:30It's outrageous.
0:13:30 > 0:13:32Will you be quiet, they will hear you.
0:13:32 > 0:13:36They should! I don't know what Daniel was thinking.
0:13:36 > 0:13:38Or Jimmi! Someone should set them straight.
0:13:38 > 0:13:40The process was both fair and proper.
0:13:40 > 0:13:42Fair?!
0:13:42 > 0:13:45You are the best, kindest, most loyal human being,
0:13:45 > 0:13:48and they have stabbed you in the back with this.
0:13:48 > 0:13:49No-one has stabbed me!
0:13:49 > 0:13:51Armani Judas!
0:13:51 > 0:13:53And he seemed so nice!
0:13:53 > 0:13:55Oh, Emma, Emma...
0:13:55 > 0:13:57I bet Emma gives him short shrift.
0:13:57 > 0:13:59Hi, nice to meet you, I'm the new practice manager.
0:14:07 > 0:14:09Look, just take it, man, take it. I'm sorry.
0:14:09 > 0:14:12You think that's it, we're square?
0:14:12 > 0:14:14You can think again.
0:14:16 > 0:14:19Oh, yeah, I'm getting a sense of the really great team spirit here.
0:14:19 > 0:14:21All credit due to Howard, I'm sure.
0:14:21 > 0:14:23Oh, well, not just Howard.
0:14:23 > 0:14:25Ah, yes.
0:14:25 > 0:14:28And I must admit to being a tad daunted there.
0:14:28 > 0:14:30Mrs Tembe is quite something,
0:14:30 > 0:14:33and clearly knows this place down to the last thermometer.
0:14:33 > 0:14:34Oh, and how.
0:14:34 > 0:14:36As well as having the means and the motive to tell me
0:14:36 > 0:14:38exactly where to stick it.
0:14:38 > 0:14:40No, she's far too professional for that.
0:14:40 > 0:14:42Well, not until she's got all the paperwork in place first.
0:14:42 > 0:14:45Sorry, I have those notes,
0:14:45 > 0:14:47if this is a good time?
0:14:47 > 0:14:48Of course!
0:14:48 > 0:14:50I'll leave you to it.
0:14:52 > 0:14:56I was worried. I thought you might have got lost.
0:14:56 > 0:14:59There are some rough types knocking about, you know.
0:14:59 > 0:15:04No. Just...took a little longer than expected, that's all.
0:15:04 > 0:15:07And it didn't cost me half as much as I thought.
0:15:07 > 0:15:09Ah, you're a lovely boy.
0:15:09 > 0:15:11And now I'll do you a proper lunch.
0:15:11 > 0:15:13Yeah. Thanks.
0:15:13 > 0:15:18James? What is it, what's wrong?
0:15:18 > 0:15:19Nothing.
0:15:19 > 0:15:21There is.
0:15:21 > 0:15:24And here's me making you run errands.
0:15:25 > 0:15:28Come on, now.
0:15:28 > 0:15:30You know you can tell me anything.
0:15:34 > 0:15:35You were right.
0:15:37 > 0:15:39I lost my way.
0:15:41 > 0:15:45And here you can see the rotated allocation of rooms
0:15:45 > 0:15:49for non-partner doctors, cross-referenced and colour-coded
0:15:49 > 0:15:52against the duty rota for the campus surgery.
0:15:52 > 0:15:56It helps to reduce territorial squabbling.
0:15:56 > 0:16:00We do try to maintain consistency as much as possible.
0:16:00 > 0:16:04It saves time if everyone knows where they are supposed to be.
0:16:04 > 0:16:06Well, you've certainly been busy.
0:16:06 > 0:16:08- Not there! - Sorry, I didn't mean you,
0:16:08 > 0:16:09I meant him.
0:16:09 > 0:16:12If you could just take a seat, I will try and fit you in.
0:16:12 > 0:16:14Miss Valerie Pitman,
0:16:14 > 0:16:18may I introduce to you our new practice manager, Mr Harker.
0:16:18 > 0:16:21Oh, yes. Delivery for you.
0:16:21 > 0:16:22I wish I had time for niceties,
0:16:22 > 0:16:24but some of us have got better things to do
0:16:24 > 0:16:27than take personal deliveries which are causing a dangerous obstruction,
0:16:27 > 0:16:30- not to mention a fire hazard. - Miss Pitman, this is not appropriate!
0:16:30 > 0:16:33No, no, quite right. I'll get them out of your way.
0:16:37 > 0:16:40What on earth?! That is your new boss!
0:16:40 > 0:16:41Well, he shouldn't be!
0:16:41 > 0:16:43And he's not going to be my boss anyway
0:16:43 > 0:16:45because I'm going to be out of here soon enough,
0:16:45 > 0:16:48which actually is fine by me cos it turns out I can't cope.
0:16:48 > 0:16:51- What?- Well, I am trying my best to sort everything out,
0:16:51 > 0:16:54but if everyone keeps insisting it's the 18th and not the 19th, I...
0:16:54 > 0:16:55It is the 18th!
0:16:57 > 0:17:00Of January, 2016.
0:17:02 > 0:17:03Oh, my...
0:17:05 > 0:17:08I've just rearranged all the appointments for tomorrow.
0:17:10 > 0:17:13My head is so full of my own appointment on the 19th
0:17:13 > 0:17:17and impending unemployment, that I just...
0:17:17 > 0:17:21- It turns out I'm not even fit to be employed.- It will be all right.
0:17:21 > 0:17:25It is important not to panic.
0:17:25 > 0:17:31I will try to restore the appointment database.
0:17:31 > 0:17:35Why don't you take an early lunch
0:17:35 > 0:17:40and I will try to restore the appointments on the database.
0:17:40 > 0:17:41Go on.
0:17:48 > 0:17:53When I left home, I thought, "This is it."
0:17:54 > 0:17:57The whole wide world right in front of me.
0:17:57 > 0:17:59And I was going to crack it, you know?
0:18:01 > 0:18:03But then...
0:18:05 > 0:18:07..nothing I did went right.
0:18:09 > 0:18:12Just one bad thing after the next.
0:18:12 > 0:18:15And I looked, the world chewed me up and spat me out.
0:18:15 > 0:18:17But you're back now, with me.
0:18:19 > 0:18:21Everything's going to be OK.
0:18:21 > 0:18:23DOORBELL RINGS
0:18:23 > 0:18:25- Oh, who's that now? - No, just leave it.
0:18:25 > 0:18:27It's all right, I'll get rid of them.
0:18:32 > 0:18:36Hiya, thought I'd take you up on that offer of a cuppa after all.
0:18:36 > 0:18:38Catch up on all the goss.
0:18:43 > 0:18:44What happened to you?
0:18:44 > 0:18:46Nothing. I fell.
0:18:46 > 0:18:50James, you're hurt?
0:18:50 > 0:18:51Why didn't you say anything?
0:18:51 > 0:18:55No, he's all right, Pat. Just a few scrapes, that's all.
0:18:55 > 0:18:58Why don't you put the kettle on? And I'll...see to James.
0:19:03 > 0:19:05KNOCKING
0:19:07 > 0:19:09I thought...
0:19:23 > 0:19:26That's better, don't you think? Thank you.
0:19:26 > 0:19:29Though I could have organised the delivery a bit better.
0:19:29 > 0:19:31No...
0:19:31 > 0:19:34the thing is, Miss Pitman was acting out of a touching,
0:19:34 > 0:19:36but misguided, loyalty to me.
0:19:36 > 0:19:40In her defence, she has been under significant strain.
0:19:40 > 0:19:42Please, take a seat.
0:19:47 > 0:19:49Ow. Ow!
0:19:49 > 0:19:50- Oh, stings, does it?- Yes.
0:19:50 > 0:19:53- Maybe you should go to A & E then? - No, thanks, I'm all right.
0:19:53 > 0:19:55Yeah. You must be feeling pretty all right
0:19:55 > 0:19:57to be scamming a vulnerable old lady, "James".
0:19:57 > 0:19:59Aidan. Ade.
0:20:01 > 0:20:03Look, I was just after somewhere to hide when...
0:20:05 > 0:20:07Look, someone was...
0:20:07 > 0:20:09When she opened the door,
0:20:09 > 0:20:12I didn't know she wanted me to be her long-lost whatever...
0:20:12 > 0:20:14So, you played along for anything you could get
0:20:14 > 0:20:17- your grubby little mitts on. - I was hungry!
0:20:17 > 0:20:20She gave me cake. I wasn't going to hurt her.
0:20:20 > 0:20:23Then you need to tell her the truth. Make it right.
0:20:33 > 0:20:37- Oh, cheers, my cheque. I didn't mean that.- How can I tell her this?
0:20:38 > 0:20:39Hmm?
0:20:42 > 0:20:43Do you know what, you tell her.
0:20:43 > 0:20:46What do I know about doing the right thing?
0:20:46 > 0:20:50I'm just a scumbag, a nobody who wants to scam old ladies.
0:20:52 > 0:20:55Three sausages all right, James?
0:20:57 > 0:20:58DOOR CLOSES
0:21:12 > 0:21:15Quite a morning, eh? Whew!
0:21:15 > 0:21:17I am so sorry.
0:21:17 > 0:21:19I'm not normally rude, or inefficient.
0:21:19 > 0:21:22At least, I try not to be, but I just got myself into such a pickle.
0:21:22 > 0:21:25It's a tough one, isn't it?
0:21:25 > 0:21:28Having to drag yourself back in to work after treatment.
0:21:28 > 0:21:30And it hits different people in different ways.
0:21:30 > 0:21:33No-one knows exactly what you're going through.
0:21:33 > 0:21:34It can be a lonely road.
0:21:34 > 0:21:35Yeah.
0:21:36 > 0:21:39My mum used to say work helped take her mind off it.
0:21:39 > 0:21:43She struggled, even on reduced hours. And the pills!
0:21:43 > 0:21:4425 a day at one point.
0:21:44 > 0:21:47Tell me about it, I'm a human maraca.
0:21:47 > 0:21:49And numb fingers and toes made things hard.
0:21:49 > 0:21:52Taking a pulse, dressings, doing up buttons...
0:21:52 > 0:21:54She's a nurse?
0:21:54 > 0:21:55Was.
0:21:57 > 0:21:59So...
0:22:00 > 0:22:03..I know it can't be easy, juggling all that
0:22:03 > 0:22:06and having to deal with other people's medical problems.
0:22:06 > 0:22:07No. It's just...
0:22:07 > 0:22:10It's just that when I look ahead,
0:22:10 > 0:22:12all I can see is uncertainty.
0:22:12 > 0:22:16The cancer, the treatment, work...
0:22:16 > 0:22:19Well, how about you leave that last one with me,
0:22:19 > 0:22:21and we'll see what we can do?
0:22:23 > 0:22:25And if you're due in hospital tomorrow,
0:22:25 > 0:22:27you should really be at home getting some rest.
0:22:27 > 0:22:31- My mum would insist.- Yeah, but... - I'm sure Mrs Tembe will cope.
0:22:34 > 0:22:35Is he in the bathroom?
0:22:35 > 0:22:37He's...
0:22:37 > 0:22:39- DOOR BANGS - James?
0:22:39 > 0:22:41Yeah. I'm here.
0:22:41 > 0:22:42Oh.
0:22:44 > 0:22:47But, I'm not who you think I am.
0:22:49 > 0:22:51I just let you believe it.
0:22:52 > 0:22:55I lied.
0:22:55 > 0:22:57Not about everything, some of it was true.
0:22:58 > 0:23:00I really have messed things up.
0:23:02 > 0:23:05But I'm not him though.
0:23:05 > 0:23:07And I'm sorry, OK?
0:23:09 > 0:23:10I just couldn't tell you, because...
0:23:10 > 0:23:12It's all right, darling,
0:23:12 > 0:23:16- I just wanted to know how many sausages you wanted?- No, but...
0:23:16 > 0:23:18Never mind, I've done plenty.
0:23:26 > 0:23:30There, you see? Just as it was.
0:23:30 > 0:23:33- No need to worry. - Oh, thanks.
0:23:33 > 0:23:36I know I probably blew it out of all proportion into some major crisis.
0:23:37 > 0:23:40And I shouldn't have blown up at Anthony like that.
0:23:40 > 0:23:43You're right, he's lovely, isn't he?
0:23:43 > 0:23:46Do you know, he's insisted I go home early to rest?
0:23:46 > 0:23:48And on his first day, who'd have thought?
0:23:48 > 0:23:50- Really?- Mm.
0:23:50 > 0:23:53And he's ever so knowledgeable about lots of things, even chemo.
0:23:53 > 0:23:55Just what the practice needs.
0:23:55 > 0:23:57And it'll take the load off you, of course!
0:23:57 > 0:24:00Yes. Yes, of course.
0:24:00 > 0:24:04No, I am sure he will be a great asset, and a great leader.
0:24:04 > 0:24:08That is why, whatever our expectations,
0:24:08 > 0:24:11we must all pull together and support him.
0:24:24 > 0:24:26Pat...
0:24:27 > 0:24:30There's a letter here, from six months back.
0:24:31 > 0:24:33It's from James's work.
0:24:35 > 0:24:37- There's been an accident... - I know what it says.
0:24:37 > 0:24:39They called me and told me.
0:24:41 > 0:24:43But people make mistakes, don't they?
0:24:43 > 0:24:45Happens all the time.
0:25:02 > 0:25:04Here we go, darling.
0:25:09 > 0:25:12- Look, you know what, I should go. - Please, don't.
0:25:12 > 0:25:15- Pat, he's not...- You don't know.
0:25:21 > 0:25:23I know his face.
0:25:26 > 0:25:28This is my boy.
0:25:29 > 0:25:31And he's all that I have.
0:25:33 > 0:25:36And we should make the most of the time we have together.
0:25:38 > 0:25:41You'll be off on your adventures again soon.
0:25:43 > 0:25:45She knows me too well.
0:25:51 > 0:25:52KNOCKING
0:25:52 > 0:25:54Come in!
0:25:55 > 0:25:58I just wanted to say thank you.
0:25:58 > 0:26:01Miss Pitman is much comforted.
0:26:01 > 0:26:03My pleasure. It's my job.
0:26:03 > 0:26:05Yes, and mine.
0:26:05 > 0:26:09Well, to remain alert to the goings-on at the Mill.
0:26:11 > 0:26:14Perhaps, an extra pair of eyes and ears.
0:26:14 > 0:26:17In the hope, as you say, in creating a great team.
0:26:17 > 0:26:20Well, you cannot be everywhere at once.
0:26:20 > 0:26:23Oh, I don't know. You seem to manage it.
0:26:25 > 0:26:28Actually, in the light of today's events,
0:26:28 > 0:26:31I wondered if it would be helpful if I ran through
0:26:31 > 0:26:34my detailed and comprehensive notes on the staff?
0:26:34 > 0:26:38It is all the little things that you will not find in their personnel files.
0:26:38 > 0:26:39Of course.
0:26:39 > 0:26:42Perhaps if you will just give me a couple of minutes?
0:26:42 > 0:26:43Yes, yes, yes.
0:26:57 > 0:26:59Richard?
0:26:59 > 0:27:02No point wasting energy wishing things were different.
0:27:02 > 0:27:06Besides, you get to meet some interesting people here.
0:27:06 > 0:27:08Shall we go back inside? It shouldn't be long now.
0:27:08 > 0:27:10This is frightening, all right?
0:27:10 > 0:27:13I think we should talk about the elephant in the room.
0:27:13 > 0:27:15I know nobody wants to think about it particularly,
0:27:15 > 0:27:18but what are we going to do about Valerie?