0:00:35 > 0:00:36Zara. Good to see you again.
0:00:38 > 0:00:39- Ditto.- Good holiday?
0:00:40 > 0:00:43Invigorating, thank you, Daniel. Survive without me?
0:00:43 > 0:00:45Well, we just about managed to keep our heads above water.
0:00:45 > 0:00:47THEY CHUCKLE
0:00:47 > 0:00:50I sense The Mill's not been the same without you.
0:00:50 > 0:00:52Zara's absence is always keenly felt.
0:00:52 > 0:00:54How exactly am I meant to interpret that?
0:00:54 > 0:00:56In a positive way, darling.
0:00:56 > 0:00:59- I heard great things about your breast-feeding campaign.- Thank you.
0:00:59 > 0:01:01Peer-support groups, excellent initiative.
0:01:01 > 0:01:04Our three-month breast-feeding stats are up as a result.
0:01:04 > 0:01:06The health benefits speak for themselves.
0:01:06 > 0:01:08Absolutely. Trish breast-fed both of ours.
0:01:08 > 0:01:11And when you factor in the potential cost savings for the NHS.
0:01:11 > 0:01:14Yeah. Fewer hospital admissions, GP consultations.
0:01:14 > 0:01:15We should build on your success.
0:01:15 > 0:01:19How about a meeting to include Ruhma, kick some ideas around?
0:01:19 > 0:01:20- Happy to.- Great. I'll organise it.
0:01:20 > 0:01:24I see that you've already brought prescribing costs under budget.
0:01:24 > 0:01:26Naturally, I've been keeping an eye on the books.
0:01:26 > 0:01:28You've achieved a fair amount in a short while.
0:01:28 > 0:01:30Merely the beginning.
0:01:30 > 0:01:32More in the partners' meeting later?
0:01:32 > 0:01:34ZARA CHUCKLES
0:01:35 > 0:01:37I told you so.
0:01:38 > 0:01:40We'll see.
0:01:43 > 0:01:45What are you going to do about it?
0:01:45 > 0:01:47Good morning. About...?
0:01:47 > 0:01:49Letters to write.
0:01:49 > 0:01:51Do you have an appointment?
0:01:52 > 0:01:55- Sticking again. - I'm sorry, I didn't catch your name.
0:01:55 > 0:01:58Won't get me on those computers.
0:01:58 > 0:02:00I know your game, playing silly beggars.
0:02:01 > 0:02:04It's sticking again! What are you going to do about it?!
0:02:04 > 0:02:06Um...
0:02:09 > 0:02:12KNOCK AT DOOR
0:02:12 > 0:02:13Hello?
0:02:14 > 0:02:17Oh, you're back! It's SO good to see you!
0:02:17 > 0:02:19Valerie. You look wonderful.
0:02:19 > 0:02:22No, I don't. Do I?
0:02:22 > 0:02:25Full of vim, as my mother used to say. What's your secret?
0:02:25 > 0:02:28- Ah, well...- Actually, I'm glad you dropped by. I wanted to talk to you.
0:02:28 > 0:02:30Oh, I've got something to tell you, too.
0:02:30 > 0:02:33I wanted to ask you... Oh, I hope this isn't an imposition.
0:02:33 > 0:02:35Oh, God, I've gone all jittery!
0:02:35 > 0:02:36Whoa-whoa! Ask me what?
0:02:36 > 0:02:38Oh! Backtrack, Valerie.
0:02:38 > 0:02:41I have news. Very big news.
0:02:43 > 0:02:45Are you sure you don't want to see a doctor?
0:02:45 > 0:02:46Damn doctors!
0:02:48 > 0:02:51- Get it to admin, will you?- Hey-hey!
0:02:51 > 0:02:53I'll be in my office.
0:02:53 > 0:02:54Tell Glynnis when she comes.
0:02:54 > 0:02:57No, this is a doctors' surgery.
0:02:57 > 0:03:00Never had a day's illness in my life, I tell you!
0:03:00 > 0:03:01OK, OK.
0:03:01 > 0:03:04Not a doctors' surgery to you, is it? Hey!
0:03:04 > 0:03:06- Catherine Hall?- Um...
0:03:09 > 0:03:12- Did they move it again?- This gentleman's looking for his office.
0:03:12 > 0:03:14His office?
0:03:15 > 0:03:19When we are frozen up within and quite the phantom of ourselves...
0:03:21 > 0:03:22I didn't even know you were dating!
0:03:22 > 0:03:25Well, I am embracing spontaneity.
0:03:25 > 0:03:28Not that I want to be morbid, but it is best to carpe diem.
0:03:28 > 0:03:31Well, it's clearly suiting you. Congratulations, Valerie.
0:03:31 > 0:03:33So I wanted to ask you...
0:03:34 > 0:03:36As you know, I am alone in the world.
0:03:36 > 0:03:38Not that I'm asking for sympathy,
0:03:38 > 0:03:42but the support you've been, Anthony,
0:03:42 > 0:03:45and you've the stature of my father, giant of a man.
0:03:45 > 0:03:48Not height-wise, he was actually shorter than most,
0:03:48 > 0:03:51- but in the way he was regarded.- Yes?
0:03:52 > 0:03:54Would you give me away?
0:03:54 > 0:03:57- I'd be truly honoured.- Oh!
0:03:57 > 0:03:59Oooh! Ha-ha-ha-ha! OK.
0:03:59 > 0:04:01Oh, I can't wait to tell everyone!
0:04:01 > 0:04:05Oh! Anthony, sorry, me-me-me! Huh!
0:04:05 > 0:04:07There was something you wanted to say.
0:04:07 > 0:04:09Ah, a work thing. Let's not spoil the moment.
0:04:09 > 0:04:11Minor changes to payroll.
0:04:11 > 0:04:13Let's keep it under our hats for now, OK?
0:04:13 > 0:04:14Right you are.
0:04:17 > 0:04:19Oooh! Hm!
0:04:20 > 0:04:24Nothing stable in the world, uproar's your only music.
0:04:24 > 0:04:28Perhaps you'd like to sit somewhere quieter, Mr, um...?
0:04:28 > 0:04:30Don't "Mr" me, damn woman!
0:04:30 > 0:04:33Talking as if I was daft!
0:04:33 > 0:04:36- I just wanted to make sure you were comfortable.- Nothing stable.
0:04:36 > 0:04:40I'm ever so sorry about your office. It's obviously really important.
0:04:40 > 0:04:43Hm. Admin will fix it.
0:04:43 > 0:04:47Karen, perhaps Rob might know if a nursing home has...
0:04:47 > 0:04:49I work in this department, damn it!
0:04:49 > 0:04:51I'm not one of your dribbling fools!
0:04:51 > 0:04:53Of course. My apologies.
0:04:53 > 0:04:56Woman! When I behold thee, flippant,
0:04:56 > 0:04:58vain, inconstant, childish,
0:04:58 > 0:05:00proud and full of fancies...
0:05:00 > 0:05:02Never really been a fan of Keats, myself.
0:05:05 > 0:05:06But you obviously are.
0:05:06 > 0:05:09Dr Vere, do you have a minute?
0:05:09 > 0:05:11Yeah. Um...everything all right?
0:05:11 > 0:05:12Could you have a chat with this gentleman?
0:05:12 > 0:05:15Mrs Hall, will you come through?
0:05:15 > 0:05:17We don't know who he is, but he seems a bit, er...
0:05:17 > 0:05:19Tell Glynnis when she comes.
0:05:19 > 0:05:21- Glynnis?- She's never late.
0:05:23 > 0:05:24Come for your tutorial?
0:05:24 > 0:05:26- Er...- Fair warning.
0:05:26 > 0:05:28If I read another paper on Shelley's treatment of nature,
0:05:28 > 0:05:32- I shall go round the bend.- Actually, I did do the Romantics at GCSE.
0:05:33 > 0:05:37First our pleasures die, then our hopes and then our fears.
0:05:37 > 0:05:42- Cheery(!)- And when these are dead, the debt is due. Hm!
0:05:44 > 0:05:47Get this to admin, will you? The Y's sticking.
0:05:48 > 0:05:49Don't hang about.
0:05:51 > 0:05:53Er...yeah. Er...right you are. Yeah.
0:05:55 > 0:05:58Oh, Anthony, about the meeting this afternoon.
0:05:58 > 0:06:01- The partners' meeting?- Well, I know I'm not technically a partner,
0:06:01 > 0:06:03I still feel I have a contribution to make.
0:06:03 > 0:06:05I appreciate you have much to offer, Heston.
0:06:05 > 0:06:08- I've had some thoughts on respiratory disease.- Really?
0:06:08 > 0:06:10Using INHALE data to identify risks.
0:06:10 > 0:06:13Bing it all over in an e-mail, would you? Good man.
0:06:13 > 0:06:15Well, I thought we could discuss it at the meeting.
0:06:15 > 0:06:18Meetings are more focused with fewer people, don't you find?
0:06:18 > 0:06:20- Well, I...- Crisper. Cleaner outputs.
0:06:20 > 0:06:22Thanks, Heston.
0:06:26 > 0:06:28Ooh, hello. Is that university reception?
0:06:28 > 0:06:33Hiya. Yeah, it's Karen Hollins from Campus Surgery.
0:06:33 > 0:06:35This is going to sound like a daft question.
0:06:35 > 0:06:40Did our surgery building...did that used to be the English department?
0:06:41 > 0:06:43I know.
0:06:43 > 0:06:45Yeah, yeah. No, I'll hold.
0:06:49 > 0:06:53Ooh, hello. Yeah. It was? Wow!
0:06:55 > 0:06:57OK. Now, this is a long shot,
0:06:57 > 0:07:00does she remember a particular English lecturer?
0:07:00 > 0:07:04He's... Well, I'm...I'm thinking he must have taught poetry.
0:07:04 > 0:07:07Keats and such. He's quite tall.
0:07:07 > 0:07:10Early 70s, salt-and-pepper hair.
0:07:10 > 0:07:13Well, of course, I was nervous about whether he'd say yes,
0:07:13 > 0:07:17but he seemed like a perfect fit because he really has been my rock.
0:07:17 > 0:07:19I'm really pleased for you, Valerie.
0:07:19 > 0:07:21Anthony's agreed to give me away.
0:07:21 > 0:07:23Hm. That's an interesting choice.
0:07:23 > 0:07:27He's always putting me first, whether I'm up or down.
0:07:27 > 0:07:29You couldn't really ask for more from a real dad, could you?
0:07:29 > 0:07:32No, you can't.
0:07:32 > 0:07:34I'm really happy for you, Valerie.
0:07:34 > 0:07:36Aw, thank you.
0:07:36 > 0:07:39You see, you say that, but you don't sound it.
0:07:39 > 0:07:42- What?- You all right?- Yeah.
0:07:42 > 0:07:45Pitman been boring you into submission?
0:07:45 > 0:07:47Something like that.
0:07:49 > 0:07:51No, thanks, Rob.
0:07:51 > 0:07:53As long as his son is going to come and pick him up...
0:07:53 > 0:07:57That's not my office. They can't fool me.
0:07:57 > 0:08:00- Um...- Where is it? What have you done with it?
0:08:00 > 0:08:03Um...Karen's looking after your typewriter. Look, it's quite safe.
0:08:03 > 0:08:05I'm ever so sorry, I'm going to have to go.
0:08:05 > 0:08:08Er...what is it, Mr Langley?
0:08:08 > 0:08:10It is Philip Langley?
0:08:11 > 0:08:15- Yes.- Well, um...Toby's going to be here soon.
0:08:15 > 0:08:17Your son, Toby.
0:08:21 > 0:08:24Tell Glynnis to keep him out of my shed.
0:08:24 > 0:08:25Little pest!
0:08:28 > 0:08:31Rob's said the son's reported him missing.
0:08:31 > 0:08:32He does have dementia.
0:08:32 > 0:08:34As far as I can tell, without doing a more thorough exam.
0:08:34 > 0:08:38Um...he hasn't lost his sense of direction.
0:08:38 > 0:08:41D'you know, this place used to be the English department.
0:08:41 > 0:08:44The Y. It's stuck.
0:08:44 > 0:08:47Oh, I wish I could get it fixed for you. It's a beauty, isn't it?
0:08:47 > 0:08:49Don't make them like that any more.
0:08:49 > 0:08:51I bet they don't.
0:08:51 > 0:08:54And you're very right to stay away from these.
0:08:54 > 0:08:55More trouble than they're worth.
0:08:57 > 0:08:59Bring it over when you're done.
0:09:00 > 0:09:02Um...hang on there, Mr Langley.
0:09:02 > 0:09:04Professor Langley to you.
0:09:04 > 0:09:07- Sorry.- I'll...
0:09:08 > 0:09:09..be in my office.
0:09:12 > 0:09:15Nothing wilts faster than laurels that have been rested on.
0:09:15 > 0:09:17Huh! I like that. Is that Keats?
0:09:17 > 0:09:18Shelley.
0:09:20 > 0:09:22What are you doing with my typewriter?
0:09:22 > 0:09:24It's right here, Professor.
0:09:30 > 0:09:32KNOCK AT DOOR Come in.
0:09:32 > 0:09:35Um...I want to take you somewhere really fancy for lunch,
0:09:35 > 0:09:38but I can't be bothered, so I thought we'd just go to the Icon.
0:09:38 > 0:09:40Oh, um...thanks, Al, but I'm really busy here,
0:09:40 > 0:09:42so I'm just going to stay.
0:09:42 > 0:09:44OK. Yeah.
0:09:44 > 0:09:48I'm really busy, too, so...I'll just hang out.
0:09:48 > 0:09:52You never know, we might get another really exciting wedding update.
0:09:52 > 0:09:54SHE SIGHS Um... Right.
0:09:56 > 0:09:58- Donoghue, spill!- What?
0:09:58 > 0:10:01What's going on? I've got all day, I'll just wait it out.
0:10:01 > 0:10:03I suppose...my dad.
0:10:05 > 0:10:07What about your dad?
0:10:07 > 0:10:11Well, I feel like I'm in limbo, just waiting.
0:10:11 > 0:10:13Waiting? Waiting for what?
0:10:13 > 0:10:16For forgiveness. For absolution.
0:10:16 > 0:10:18- Hm. Is that likely to happen? - What do you mean?
0:10:18 > 0:10:21- From what you've said...- Do you think he'll never forgive me?
0:10:21 > 0:10:23Because that is my absolute worst case!
0:10:23 > 0:10:25It's just that you shopped your dad into the police
0:10:25 > 0:10:27and your family took it really hard.
0:10:27 > 0:10:30- Rub it in, Haskey! - I'm not trying to rub it in.
0:10:31 > 0:10:34Look, I can't promise to solve your family conundrum,
0:10:34 > 0:10:37but I can promise you really overpriced steak and chips
0:10:37 > 0:10:39that I will pay for.
0:10:39 > 0:10:42I'll even throw in a soft drink and a cup of coffee.
0:10:44 > 0:10:45Go on, then.
0:10:48 > 0:10:50My dad, is he here?
0:10:50 > 0:10:51Oh, you must be Toby. Toby Langley?
0:10:51 > 0:10:55Is he all right? The morning carer found him gone, the police called.
0:10:55 > 0:10:58No, no, he's absolutely fine. Just come with me.
0:11:03 > 0:11:06- Dad?- Never get these letters done.
0:11:07 > 0:11:09I'm sorry to disturb, Professor.
0:11:09 > 0:11:12- Constant interruptions. - Dad, it's Toby.
0:11:12 > 0:11:13Y's sticking.
0:11:13 > 0:11:16I told you that thing was broken. Did you get it back out of the shed?
0:11:16 > 0:11:20- The secretary's taking it to admin. - Time to go home.
0:11:20 > 0:11:23No! Not time!
0:11:23 > 0:11:25Stop messing about, Dad, I've got a class of Year 10s waiting.
0:11:25 > 0:11:27Glynnis will fetch me when it's time.
0:11:27 > 0:11:28No, we're not having this again.
0:11:28 > 0:11:30- Glynnis comes at 5:00! - No, she doesn't, Dad!
0:11:30 > 0:11:32Come on, you know this. Mum's dead!
0:11:37 > 0:11:39No!
0:11:42 > 0:11:44- No!- Five years now, give it a rest.
0:11:44 > 0:11:46Oh, Professor, I'm so sorry.
0:11:46 > 0:11:49She always comes at 5:00!
0:11:51 > 0:11:53This world is the nurse of all we know,
0:11:53 > 0:11:55this nurse...world is the mother of all we feel.
0:11:55 > 0:11:58- Don't start, Dad. - Oh, Glynnis was your wife?
0:11:58 > 0:12:00- You're not helping. - (I'm trying to calm him.)
0:12:00 > 0:12:03- The coming of death is a fearful blow.- I'm taking you home!
0:12:03 > 0:12:05No-one disturb me until Glynnis comes.
0:12:05 > 0:12:08Dad, this woman isn't your secretary, you don't work here
0:12:08 > 0:12:10and it's time to... Oh, stop playing around!
0:12:13 > 0:12:15- Argh!- Oh!
0:12:15 > 0:12:17Oh! Are you all right?!
0:12:17 > 0:12:20Oh, no! You just wait...wait...wait there!
0:12:22 > 0:12:23Come in, come in.
0:12:27 > 0:12:30- I hope it's a productive meeting. - Thank you, Heston.
0:12:36 > 0:12:37It's just a nasty scrape, that's all.
0:12:37 > 0:12:40- Apart from having the wind knocked out of you.- I'm fine.
0:12:40 > 0:12:42Where is he?
0:12:42 > 0:12:43I'm sorry, he's gone.
0:12:43 > 0:12:46- The 73-year-old got away?- I've...!
0:12:47 > 0:12:49I've called the police again
0:12:49 > 0:12:51and they're going to send somebody out to Campus right away.
0:12:51 > 0:12:55- Any idea where your dad might have gone?- How would I know?
0:12:55 > 0:12:58- Um...has your dad been assessed recently?- A while back.
0:12:58 > 0:13:01Onset of Alzheimer's. Carers in twice a day. Why?
0:13:01 > 0:13:04Oh, um...just the dementia seemed fairly advanced, that's all.
0:13:04 > 0:13:07It's not that bad. I should know, I check on him most days.
0:13:07 > 0:13:09He's just playing up this morning.
0:13:09 > 0:13:11You do know that as the dementia progresses,
0:13:11 > 0:13:13your father's care needs may change?
0:13:13 > 0:13:15I need to find the old so-and-so.
0:13:15 > 0:13:18Um...was Professor Langley a professor here?
0:13:18 > 0:13:2020 years ago. I'm sorry, I don't have time to reminisce.
0:13:20 > 0:13:22No, no. Just give me two ticks.
0:13:22 > 0:13:25I want to see if I can find out where admin was 20 years ago.
0:13:25 > 0:13:27TOBY SIGHS
0:13:27 > 0:13:30- Travel clinic? - Well, that's just one example.
0:13:30 > 0:13:33It's vital that we get more through, but look at last quarter's figures.
0:13:33 > 0:13:36We have to broaden to respond to the current climate.
0:13:36 > 0:13:38It's about being proactive, not merely reactive.
0:13:38 > 0:13:40Anticipating future trends.
0:13:40 > 0:13:42We've never had much demand for travel jabs.
0:13:42 > 0:13:45Great point, Jimmi. So how do we create that demand,
0:13:45 > 0:13:47given how lucrative this area can be?
0:13:47 > 0:13:50We could register as a yellow fever clinic, I suppose.
0:13:50 > 0:13:53People pay to have the jab without being registered at The Mill.
0:13:53 > 0:13:57And we attract new patients. This is the kind of thinking we need.
0:13:57 > 0:14:00And I've given some thought as to how else we might diversify.
0:14:00 > 0:14:02I've excellent contacts in HGV driver training.
0:14:02 > 0:14:04I know a firm looking to jump ship
0:14:04 > 0:14:06for all its clients' medical requirements.
0:14:06 > 0:14:09They're a big business. What if we step up to the plate?
0:14:09 > 0:14:12- Hang on.- No, you hang on. What sort of figures are we talking about?
0:14:12 > 0:14:14I have the proposal right here.
0:14:19 > 0:14:22The Mill has never been about winning business contracts.
0:14:22 > 0:14:24It's a radical shift in direction.
0:14:24 > 0:14:27How's this fit into patient-centred care, if that's still our mission?
0:14:27 > 0:14:30We're being patient-centred by growing the business, surely?
0:14:36 > 0:14:38Time, that aged nurse.
0:14:44 > 0:14:47Jimmi's right to say it's not been done before.
0:14:47 > 0:14:50Doing things differently must become our mantra.
0:14:50 > 0:14:53The NHS is changing. It's imperative that we're on the front foot.
0:14:53 > 0:14:56The figures are certainly impressive.
0:14:56 > 0:14:57Do we have the manpower?
0:14:57 > 0:15:00I retained Sid's services to cover the extra work.
0:15:00 > 0:15:03I must commend you on spotting his potential.
0:15:03 > 0:15:06How did you manage to mould him into such a capable young doctor?
0:15:06 > 0:15:10It was merely a matter of looking beneath the surface.
0:15:10 > 0:15:11He'll be a great asset.
0:15:11 > 0:15:14It's not just about manpower. What about the clinic timetables?
0:15:14 > 0:15:17- We're bursting at the seams.- I'm examining areas we can streamline.
0:15:17 > 0:15:19- Is that possible?- Definitely.
0:15:19 > 0:15:22I'm also looking at cost-saving methods
0:15:22 > 0:15:24in the non-patient-facing areas.
0:15:24 > 0:15:29We can definitely cut wastage in supplies, payroll, insurance.
0:15:29 > 0:15:31Thinking leaner is paramount.
0:15:31 > 0:15:34Look, I'm keen to close the loop here. Shall we put it to the vote?
0:15:34 > 0:15:36Those in favour of diversifying?
0:15:38 > 0:15:40Jimmi, any objections?
0:15:45 > 0:15:47Well, that's carried, then.
0:15:59 > 0:16:01If the receptionist remembered rightly,
0:16:01 > 0:16:04the admin block used to be this way.
0:16:04 > 0:16:06Wild-goose chase, I reckon.
0:16:06 > 0:16:08Well, he wanted to get his typewriter fixed.
0:16:08 > 0:16:11He said he'd got loads of letters to write.
0:16:11 > 0:16:13Professor Langley, man of letters.
0:16:13 > 0:16:14When it suited.
0:16:14 > 0:16:16What d'you mean?
0:16:16 > 0:16:18Ancient history.
0:16:18 > 0:16:21Well, were you not close?
0:16:21 > 0:16:23I mean, obviously, you know, you're looking out for him
0:16:23 > 0:16:26because you're going in nearly every day, but...
0:16:26 > 0:16:28I do it because I have to.
0:16:28 > 0:16:30Um...well, it can't be easy.
0:16:30 > 0:16:32Which way now?
0:16:32 > 0:16:34Um...
0:16:41 > 0:16:43You not hungry?
0:16:44 > 0:16:48I don't know what's wrong with me. I feel so drained all the time.
0:16:48 > 0:16:50You should've had the steak, a bit of iron.
0:16:52 > 0:16:54Sorry, I'm not very good company.
0:16:54 > 0:16:56Oh, that's all right.
0:16:56 > 0:16:59I've brought you out to cheer you up and you're showing me up
0:16:59 > 0:17:02to be an abysmal failure, so it's not a problem.
0:17:02 > 0:17:05So, what's up? Is this your dad?
0:17:07 > 0:17:10OK. Lately, I've, um...
0:17:10 > 0:17:14Don't get me wrong, I'm really glad I was there for Emma.
0:17:14 > 0:17:16Yeah.
0:17:16 > 0:17:18But it's taken its toll, maybe.
0:17:18 > 0:17:20Oh, I sound so selfish.
0:17:20 > 0:17:22No, not at all. Keep going.
0:17:24 > 0:17:30And seeing Ayesha, with her...family struggles, you know,
0:17:30 > 0:17:34- it just makes me think of my own. - Hm. Families.
0:17:34 > 0:17:37A talent for self-destruction bordering on genius.
0:17:37 > 0:17:39Not my wise words.
0:17:39 > 0:17:44That's October 29th, 1977, Doctor Who.
0:17:44 > 0:17:47I think Tom Baker was talking about the world in general, but it still applies.
0:17:47 > 0:17:51So, I pour my heart out to you and you give me Doctor Who?
0:17:51 > 0:17:53You're welcome.
0:17:56 > 0:17:59Professor Langley, are you all right?
0:18:01 > 0:18:02- Damn idiots!- What's happened?
0:18:02 > 0:18:04I'll try and find out. Will you stay with him?
0:18:04 > 0:18:07- I'm his son. Is he OK? - As far as I know, sir, yeah.
0:18:07 > 0:18:10- Are you hurt?- They won't fix it.
0:18:11 > 0:18:13It's a conspiracy.
0:18:13 > 0:18:16It's horrible when they don't understand you, isn't it?
0:18:16 > 0:18:18Come on, let's get up.
0:18:19 > 0:18:21Do you want a hand? No?
0:18:23 > 0:18:26Whoopsie! Heh-heh!
0:18:26 > 0:18:28Just seems like there's nothing to look forward to.
0:18:28 > 0:18:30Well, that is blatantly not true.
0:18:30 > 0:18:33Valerie is about to leap out of her own wedding cake
0:18:33 > 0:18:36while Barry sings some Val Doonican song,
0:18:36 > 0:18:38- dressed in his security outfit.- Al!
0:18:38 > 0:18:42You know, I'm going to videotape that from every angle possible
0:18:42 > 0:18:44and watch it every Halloween and just laugh at them.
0:18:44 > 0:18:46Why shouldn't Valerie grab at any chance of happiness
0:18:46 > 0:18:48that comes her way after what she's been through?
0:18:48 > 0:18:50Yeah, course. I'm just saying.
0:18:50 > 0:18:53Who are you to judge them? You of all people!
0:18:53 > 0:18:56- Of all people?- Yeah. Just criticising from the sidelines.
0:18:56 > 0:18:59I'm not criticising, I'm just making a joke about them.
0:18:59 > 0:19:01Yeah, a joke always at other people's expense!
0:19:01 > 0:19:04Hang on, we're talking about Pitman and Bigalow here.
0:19:04 > 0:19:06And they're making something of their lives together.
0:19:06 > 0:19:09- What are you doing with your life?! - What are you having a go at me for?
0:19:09 > 0:19:12Because you're really happy to slap people down
0:19:12 > 0:19:14while you just drift along!
0:19:14 > 0:19:15I'm just trying to cheer you up.
0:19:15 > 0:19:17Yeah, you've done a great job, thanks(!)
0:19:20 > 0:19:22You can't go around abusing people, Dad!
0:19:22 > 0:19:24Incompetents, all of them. Damn pests!
0:19:24 > 0:19:26Everyone's incompetent to you.
0:19:26 > 0:19:28It's OK, they understand your dad's vulnerable, sir.
0:19:28 > 0:19:30- Vulnerable?- With the dementia.
0:19:30 > 0:19:32Dad's always been a cantankerous...
0:19:32 > 0:19:34Lashing out over a typewriter.
0:19:34 > 0:19:36You got your priorities straight, as usual(!) We're going!
0:19:36 > 0:19:38Glynnis!
0:19:38 > 0:19:39For heaven's sake!
0:19:41 > 0:19:45It's terrifying when there's nothing you quite recognise, isn't it?
0:19:45 > 0:19:48There's nothing to hold on to. I bet you miss Glynnis for that.
0:19:51 > 0:19:55Fade far away, dissolve and quite forget.
0:19:55 > 0:19:58I don't know much about poetry, but I do know about forgetting.
0:19:59 > 0:20:03Birth is but a sleep and a forgetting.
0:20:04 > 0:20:07It is like a dream, isn't it? It's...
0:20:07 > 0:20:10faces you recognise, but you just can't quite...
0:20:10 > 0:20:13- And the names slip away and... - Quite forget.
0:20:14 > 0:20:16Great gaps everywhere.
0:20:16 > 0:20:19Great big holes that you can fall down.
0:20:19 > 0:20:22I've got you, Professor. And Toby's here, look.
0:20:25 > 0:20:28Zara! Enjoyed hearing your ideas today.
0:20:28 > 0:20:29It was a most refreshing meeting.
0:20:29 > 0:20:32We're naturally aligned in our visions, don't you think?
0:20:32 > 0:20:35- Daniel and I are both ambitious for the practice.- Evidently.
0:20:35 > 0:20:37With regards to that,
0:20:37 > 0:20:40- I've been thinking some thoughts to people development.- Excuse me.
0:20:42 > 0:20:44Crucial to the success of any business.
0:20:44 > 0:20:48- Absolutely.- I wondered if you might conduct some staff appraisals?
0:20:48 > 0:20:51- Appraisals?- A temperature check, how happy people are,
0:20:51 > 0:20:52what their core competencies are,
0:20:52 > 0:20:55whether this surgery can move them forwards in their career.
0:20:55 > 0:20:58- Am I the best person for this? - Why wouldn't you be?
0:20:58 > 0:20:59Well, being out of the practice for months.
0:20:59 > 0:21:01I need someone with a fresh pair of eyes.
0:21:01 > 0:21:03Someone who's future-focused.
0:21:03 > 0:21:05Someone who looks beneath the surface.
0:21:06 > 0:21:08Are you comfortable, Professor?
0:21:10 > 0:21:14How did you do that? It's a constant battle with us.
0:21:14 > 0:21:17Oh, it's because I'm not family. I'm less likely to push his buttons.
0:21:18 > 0:21:21I never could...connect with him.
0:21:21 > 0:21:23You calm him right down.
0:21:24 > 0:21:29Um...I had a head injury a while back. It's a long story.
0:21:29 > 0:21:33But there are still things that I can't remember and, er...
0:21:35 > 0:21:38Losing those memories, it's...it's like losing yourself.
0:21:38 > 0:21:40I thought I was the lost one.
0:21:40 > 0:21:42How d'you mean?
0:21:42 > 0:21:44I was only the little pest before.
0:21:44 > 0:21:47Now he's losing his memory, it's like I've never existed.
0:21:47 > 0:21:49Wiped out.
0:21:49 > 0:21:51I'm sure he doesn't want to wipe you out.
0:21:51 > 0:21:53I even wrote to him once.
0:21:53 > 0:21:55I don't know what possessed me, really, but I wanted to...
0:21:56 > 0:21:58TOBY SIGHS
0:21:58 > 0:22:01There's nothing between us. He's barely spoke a word to me.
0:22:01 > 0:22:06And I wanted to...spill my guts and...he never wrote back.
0:22:07 > 0:22:09He never even mentioned it.
0:22:09 > 0:22:10I'm sorry.
0:22:10 > 0:22:14- Some people find it hard to show love, don't they?- Maybe.
0:22:14 > 0:22:17- Apologies if I was a bit... - Oh, no, forget it!
0:22:17 > 0:22:20Oh, hey, um...I don't want to seem like I'm interfering, but...
0:22:20 > 0:22:25what the doctor said, is it time to review his care needs
0:22:25 > 0:22:27if, like you said, the dementia's advancing?
0:22:27 > 0:22:29I've not wanted to think about it, I suppose.
0:22:33 > 0:22:34KAREN SIGHS
0:22:34 > 0:22:36- KNOCK AT DOOR - Hello?
0:22:38 > 0:22:39Al?
0:22:40 > 0:22:42I'm actually expecting a patient, Niamh,
0:22:42 > 0:22:45and I think you said everything there was to say earlier.
0:22:45 > 0:22:47You didn't deserve that.
0:22:48 > 0:22:51I'm all over the place at the moment. Um...
0:22:52 > 0:22:55D'you know, I found myself actually...
0:22:57 > 0:22:59..envying Valerie's cancer diagnosis
0:22:59 > 0:23:04because she has a plan and she knows what she's going to do.
0:23:04 > 0:23:05I mean, that's just crazy!
0:23:05 > 0:23:09Yeah. There might be a modicum of crazy.
0:23:09 > 0:23:12Look, let's take a few steps back, right?
0:23:12 > 0:23:15You're in the middle of a really rough couple of months
0:23:15 > 0:23:17and I hadn't realised, you're probably
0:23:17 > 0:23:19holding that household together, aren't you?
0:23:20 > 0:23:24I'm not going to blame Ayesha and Emma for this. It's...
0:23:24 > 0:23:29Hm. Maybe...maybe there isn't anyone to blame.
0:23:29 > 0:23:31Come here.
0:23:31 > 0:23:33Oh!
0:23:36 > 0:23:38I'm really sorry.
0:23:38 > 0:23:40You never have to apologise to me.
0:23:40 > 0:23:42That's not true.
0:23:42 > 0:23:44- KNOCK AT DOOR - Hello?
0:23:44 > 0:23:46Mr Lissard's delayed, Al.
0:23:46 > 0:23:49- Ooh, Niamh, can I borrow you?- Um...
0:23:49 > 0:23:51I need an opinion on my corsage colour schemes.
0:23:51 > 0:23:54No way! A corsage colour scheme for your wedding?
0:23:54 > 0:23:56Mm. Obviously, I need something that complements
0:23:56 > 0:23:59mine and Barry's complexion. And Anthony's, of course.
0:23:59 > 0:24:02So I was thinking ivory and blush.
0:24:02 > 0:24:05That sounds lovely and fresh, Valerie.
0:24:05 > 0:24:08I'm sorry, I have to wholeheartedly disagree, Dr Donoghue.
0:24:08 > 0:24:11When I think of Barry, which is often,
0:24:11 > 0:24:13I think of autumnal colours.
0:24:13 > 0:24:16- Reds and oranges, rusty browns. - Really?
0:24:16 > 0:24:19Yeah. And a hat. A nice, tall, elegant hat.
0:24:19 > 0:24:21I'm so sorry, I forgot to send those bloods off. I...
0:24:21 > 0:24:23Listen, it's not going to take long
0:24:23 > 0:24:26- because I've narrowed it down to eight options.- Oh!
0:24:30 > 0:24:33The carer will be around by 6:00.
0:24:33 > 0:24:36Glynnis is coming at 5:00.
0:24:36 > 0:24:37No, Dad, Mum isn't...!
0:24:39 > 0:24:41Regular as clockwork, wasn't she?
0:24:41 > 0:24:44She knew you were in a stew if she was late.
0:24:44 > 0:24:46And a slice of pie.
0:24:46 > 0:24:48You mean her steak pie?
0:24:48 > 0:24:50- Steak pie, of course.- Her best.
0:24:52 > 0:24:54Might even be a recipe here somewhere.
0:24:54 > 0:24:56TOBY SIGHS
0:24:56 > 0:24:59We look before and after...
0:24:59 > 0:25:01And pine for what is not.
0:25:09 > 0:25:13The Y...it's sticking.
0:25:13 > 0:25:15I'll try and fix it, Dad.
0:25:15 > 0:25:17Fix it.
0:25:17 > 0:25:19I know I haven't been, um...
0:25:21 > 0:25:23I will try.
0:25:23 > 0:25:24Take a letter, will you?
0:25:25 > 0:25:27You can manage to post a letter, can't you?
0:25:27 > 0:25:29I probably can.
0:25:29 > 0:25:31Who are you writing to?
0:25:31 > 0:25:34That little pest.
0:25:34 > 0:25:35To who?
0:25:35 > 0:25:38Dear...Tob...
0:25:40 > 0:25:42Dear...Tob...
0:25:44 > 0:25:46Sticking!
0:25:47 > 0:25:50Dear...Tob...
0:25:54 > 0:25:56Tob...
0:25:57 > 0:25:58I'll make sure he gets it.
0:26:19 > 0:26:22Dear...Tob...
0:26:26 > 0:26:28The best leaders aren't always the most popular.
0:26:28 > 0:26:30Jimmi didn't seem impressed, did he?
0:26:30 > 0:26:32Well, some people can't cope with change.
0:26:32 > 0:26:36Actually, that's a good way to go with the appraisals.
0:26:36 > 0:26:38How well do you respond to change?
0:26:38 > 0:26:40Hm. I wish I could be a fly on the wall.
0:26:40 > 0:26:42Adapt to survive.
0:26:42 > 0:26:44Excuse me. Meeting went well?
0:26:44 > 0:26:47- Exceedingly well. - Delighted to hear it.
0:26:47 > 0:26:49Zara is sold on the new management.
0:26:49 > 0:26:52I'm sure Anthony has some radical plans.
0:26:52 > 0:26:54Ah, certain changes in direction, yeah.
0:26:54 > 0:26:56He's exactly what this place needs.
0:26:56 > 0:26:59In my view, Anthony is a breath of fresh air.
0:26:59 > 0:27:01See you.
0:27:07 > 0:27:09- You can't manage! - Well, I've got you for that!
0:27:09 > 0:27:13- Mum, I can't do everything!- There's no point you being here, then.
0:27:13 > 0:27:16- You're a very fine doctor.- Mm. - And I happen to know quite a few.
0:27:16 > 0:27:19They all propping up the bar on their own, drinking wine by the bottle?
0:27:19 > 0:27:21- Cheers!- Cheers!
0:27:21 > 0:27:22The rest are on the gin.
0:27:22 > 0:27:25- What d'you reckon?- I think she's at the end of her tether.