0:00:26 > 0:00:28MUSIC PLAYS ON RADIO
0:00:50 > 0:00:52MUSIC CONTINUES
0:01:01 > 0:01:03Aaarrgghh!
0:01:06 > 0:01:08HE SIGHS
0:01:20 > 0:01:22Oh, I know, I know.
0:01:24 > 0:01:27Well, you don't have to tell me. Huh-huh!
0:01:27 > 0:01:29Me? Busy.
0:01:29 > 0:01:32Oh, just a minute, Geraldine.
0:01:32 > 0:01:34Morning, Mrs Tembe.
0:01:34 > 0:01:36Good morning, Miss Pitman.
0:01:36 > 0:01:38So, er...how is everything?
0:01:38 > 0:01:43Good. Busy. You know, with all the Going Paperless project.
0:01:43 > 0:01:46And the...scanning, it's... Yeah, how about you?
0:01:46 > 0:01:50Oh, yes. Yes, I have been very busy also.
0:01:50 > 0:01:54I, er...well, I'd hoped you would have been a little further along.
0:01:54 > 0:01:55I couldn't agree with you more.
0:01:55 > 0:01:57But Karen is over at the Campus all day
0:01:57 > 0:02:00and I just haven't got enough hands.
0:02:00 > 0:02:01'Hello?'
0:02:01 > 0:02:04Ooh, Geraldine. Sorry. Are you still there? Yeah.
0:02:04 > 0:02:05Good morning!
0:02:05 > 0:02:08Morning, Mrs Tembe. How nice to see you!
0:02:08 > 0:02:09Good morning, both.
0:02:09 > 0:02:13- Well, that's amazing!- I know.- So...
0:02:16 > 0:02:18Yeah, I know.
0:02:18 > 0:02:20The most exciting thing I've got going on is my paperwork!
0:02:20 > 0:02:22THEY LAUGH
0:02:22 > 0:02:25So, um...what did Shak and Alia say?
0:02:25 > 0:02:28Yeah, well, that's the thing. They were way ahead of the game.
0:02:28 > 0:02:30Emma, I put off asking for so long.
0:02:30 > 0:02:32- So, they've said yes? - Yeah. I'm still pinching myself.
0:02:32 > 0:02:34- PHONE RINGS - Ooh!
0:02:34 > 0:02:36Ah. Excuse me. Hey.
0:02:38 > 0:02:42Hi, Rhiannon. Yeah. Hang on a minute. Sorry. Just hold on.
0:02:46 > 0:02:48- I've got a bad foot.- One second.
0:02:48 > 0:02:50- Two.- Sorry?
0:02:50 > 0:02:52I can't work with them like this.
0:02:53 > 0:02:57Oh! I think you should put your shoe back on.
0:02:57 > 0:02:58- Do you think?- I do.
0:03:00 > 0:03:02I usually see Dr Woodson.
0:03:02 > 0:03:06- Dr Woodson? - Yeah. Or is she at the Mill?
0:03:06 > 0:03:08I would've gone there, but it's nearer here.
0:03:08 > 0:03:11I'm sorry, she doesn't work here any more.
0:03:11 > 0:03:13- Why not?- I don't know.
0:03:13 > 0:03:15- Are you registered with us? - Yeah, I used to be.
0:03:15 > 0:03:18And you've not seen any other doctors?
0:03:18 > 0:03:19No, I've been OK.
0:03:19 > 0:03:21You haven't been to the doctors in...?
0:03:21 > 0:03:23Seven years, but I've been OK.
0:03:25 > 0:03:28Now my feet are swollen. I can hardly get my shoes back on.
0:03:28 > 0:03:31- Is it back on?- Almost.
0:03:31 > 0:03:34Good. Um...what's your name, please?
0:03:34 > 0:03:36Yeah, Ray Glossop.
0:03:36 > 0:03:38G-L-O-S-S-O-P, like the town.
0:03:38 > 0:03:39OK.
0:03:46 > 0:03:48Oh.
0:03:58 > 0:04:01Um...would you mind taking a seat and wait for me there?
0:04:01 > 0:04:03I'll be two ticks.
0:04:03 > 0:04:04- Yeah. Yeah, OK.- OK.
0:04:10 > 0:04:12I've arranged a bed,
0:04:12 > 0:04:15I just need to know what to do if she gives birth in it.
0:04:15 > 0:04:18Until we've got a case conference scheduled, there's no set plan.
0:04:18 > 0:04:21- And if she has a baby?- You think she's an immediate threat to it?
0:04:21 > 0:04:23Look, I'm not saying that.
0:04:23 > 0:04:26I just need to know what to do if she gives birth in it.
0:04:26 > 0:04:29Well, we'd just have to keep her on the ward.
0:04:29 > 0:04:32I'm doing everything I can to get the case conference sorted out ASAP,
0:04:32 > 0:04:34but I'm still waiting to be called back.
0:04:34 > 0:04:35OK. Yeah, thank you.
0:04:37 > 0:04:38SHE SIGHS
0:04:47 > 0:04:5115 Harbour Gardens, Letherbridge, B87 2LA.
0:04:51 > 0:04:53And is the phone number the same?
0:04:53 > 0:04:57Yeah. 0121 4960030.
0:04:57 > 0:04:59- That's a lot of zeros.- Yeah.
0:04:59 > 0:05:02People say "oh" sometimes when they mean zero.
0:05:02 > 0:05:05- They do, don't they?- Yeah. - Have you got a mobile number?
0:05:05 > 0:05:09My own phone? No, no, no. That's my mum and dad's number, but I'm not staying there.
0:05:09 > 0:05:12Oh, are you not? Where are you staying?
0:05:12 > 0:05:15Oh, I'm in my caravan. I'm working on the roads, you see.
0:05:15 > 0:05:18You know, rendering, re-surfacing, filling.
0:05:18 > 0:05:21Well, it must be nice to be back. Have you seen your mum and dad?
0:05:21 > 0:05:24No, no. I've got a new family now.
0:05:24 > 0:05:26I've got my own caravan, got food
0:05:26 > 0:05:28and I'm going to get some new boots.
0:05:28 > 0:05:31Mr Everly says that I can't, but Dale says that...
0:05:33 > 0:05:35It's all right, you haven't done anything wrong.
0:05:35 > 0:05:38No, no, no. This is Rob, he's my husband.
0:05:38 > 0:05:39He just wants to have a word with you.
0:05:39 > 0:05:41- I've only come about my feet. - I know, I know.
0:05:41 > 0:05:44It's OK, we just want to check that you're all right.
0:05:44 > 0:05:47- I'm going to go now. - Oh, no, no. What about your feet?
0:05:47 > 0:05:49You should have thought about that before you told on me.
0:05:49 > 0:05:51Oh, Ray! No, don't...!
0:05:51 > 0:05:53Are you not going to stop him?!
0:05:54 > 0:05:57- What for? - He's a missing person, it says!
0:05:57 > 0:05:58Except he's not.
0:05:58 > 0:06:01There's a report of him being spotted up north about a year ago.
0:06:01 > 0:06:04- Do his mum and dad know?- Apparently they didn't want to see him.
0:06:04 > 0:06:06- How can they not want to see him? - I don't know.
0:06:06 > 0:06:08But the fact is, he's not a missing person.
0:06:08 > 0:06:11But he has been, for years. How can they not want to see him?!
0:06:11 > 0:06:15- I don't know.- It's ridiculous! They live in Letherbridge.
0:06:15 > 0:06:16Well, like I say...
0:06:16 > 0:06:19- So, you're not going to do anything? - Well, what can I do?
0:06:19 > 0:06:21Well, what about his feet? He's suffering!
0:06:21 > 0:06:24Oh! I'm going to call them.
0:06:24 > 0:06:25And say what?
0:06:27 > 0:06:30Yeah, well, I am just going through the paperwork.
0:06:32 > 0:06:36Of course, the Patient Participation Group is important to us.
0:06:38 > 0:06:40Well, it was my initiative.
0:06:40 > 0:06:42KNOCK AT DOOR
0:06:42 > 0:06:44I encouraged Dr Donoghue...
0:06:46 > 0:06:49Look, perhaps I should call you back.
0:06:51 > 0:06:54Mr Mackintosh, no, I will not forget.
0:06:55 > 0:06:58Yes. Yes.
0:06:58 > 0:07:00Right, thank you.
0:07:01 > 0:07:03PPG?
0:07:03 > 0:07:05- SHE SIGHS - How did you guess?
0:07:05 > 0:07:07Mr Mackintosh? Ashley?
0:07:07 > 0:07:10He'll call me if he thinks you're fobbing him off.
0:07:10 > 0:07:11No, I am not fobbing him off.
0:07:11 > 0:07:14I'm just saying, ignore him at your peril.
0:07:14 > 0:07:17And welcome to the world of management!
0:07:17 > 0:07:19You have brought me a cup of tea.
0:07:19 > 0:07:21- As you often did for me. - Well, this is most welcome.
0:07:23 > 0:07:25I'm sure it'll all go swimmingly.
0:07:25 > 0:07:27- Thank you.- Not at all.
0:07:31 > 0:07:34SHE SIGHS
0:07:53 > 0:07:55- Hiya.- How'd you find me?
0:07:55 > 0:07:56You said you lived in a caravan
0:07:56 > 0:07:59and I knew you couldn't have walked far. I got biscuits.
0:08:01 > 0:08:02Where?
0:08:05 > 0:08:07SHE CHUCKLES
0:08:14 > 0:08:16Mm, yummy!
0:08:16 > 0:08:19Dale says I'm not allowed to talk about business.
0:08:19 > 0:08:20Is he your boss - Dale?
0:08:20 > 0:08:23Mm. He organises the jobs.
0:08:23 > 0:08:26So, it was him who wanted you to get your feet done?
0:08:26 > 0:08:28He's going to get me some new boots.
0:08:28 > 0:08:31Ah! Well, then, why don't you come back to the Campus?
0:08:31 > 0:08:34So you can ring my mum and dad?
0:08:34 > 0:08:36No! So you can get your feet done.
0:08:36 > 0:08:39Though, now you mention it, why don't you get in touch with...?
0:08:39 > 0:08:42No, no, Dale's more of a dad to me than my dad ever was.
0:08:42 > 0:08:44I wouldn't have all this if it wasn't for Dale.
0:08:47 > 0:08:48Mm!
0:08:49 > 0:08:52That's the best one there.
0:08:52 > 0:08:54It's got a five-teeth bucket, you see.
0:08:54 > 0:08:57It's good for loading and for scoring the asphalt.
0:08:57 > 0:09:01It gives the bitumen something to bind to, you see.
0:09:01 > 0:09:03And then the bitumen can plasticise.
0:09:03 > 0:09:07Aw, must be great, getting paid for something that you love doing.
0:09:07 > 0:09:10Yeah. I get my caravan and...and food.
0:09:12 > 0:09:14You do get paid, don't you?
0:09:14 > 0:09:16And boots. I'm going to get waterproof ones, Dale says.
0:09:16 > 0:09:18KNOCK AT DOOR
0:09:18 > 0:09:19Open up!
0:09:23 > 0:09:26- Why'd you lock it? - Er...I-I don't know.
0:09:28 > 0:09:31- Who's this?- Karen Hollins from the Campus Surgery.
0:09:31 > 0:09:34- I-I went to get my feet done. - I told you to stay in.
0:09:34 > 0:09:37- Yeah, I know, but if I'm going to... - I told you to stay in!
0:09:37 > 0:09:39I'm sorry.
0:09:39 > 0:09:40He needs his feet seeing to.
0:09:42 > 0:09:44I think you'd better leave.
0:09:56 > 0:09:58So, what did she really want?
0:09:59 > 0:10:02She wants me to see my mum and dad.
0:10:02 > 0:10:03Her husband's a policeman.
0:10:05 > 0:10:07I-I-I-I-I didn't say anything to him.
0:10:09 > 0:10:10Did I do wrong?
0:10:12 > 0:10:14Nah. Nothing wrong at all.
0:10:15 > 0:10:17It's all good.
0:10:17 > 0:10:18- I found him. ROB:- 'What?'
0:10:18 > 0:10:22He's in one of those road worker caravans over by the park.
0:10:22 > 0:10:25- Karen!- What?! He won't come back and get his feet fixed!
0:10:25 > 0:10:29- I don't care, you shouldn't be there.- You should see how he lives.
0:10:29 > 0:10:30It's not your problem!
0:10:30 > 0:10:33- He's basically a slave. - What do you mean?
0:10:33 > 0:10:36Because he works for food and somewhere to sleep
0:10:36 > 0:10:38and it's a hovel, unlike his boss.
0:10:38 > 0:10:41And how do you know where his boss lives?
0:10:41 > 0:10:43Because I saw his campervan.
0:10:43 > 0:10:44Tell me you didn't go inside.
0:10:44 > 0:10:48No! He came over and told me to get lost.
0:10:48 > 0:10:50- Did you get his name?- Um...Dale.
0:10:50 > 0:10:53- Dale what?- I don't know. I... I...
0:10:53 > 0:10:58Well, the only other name I heard was Mr Everly.
0:10:58 > 0:11:01And does this Dale have any other people working for him?
0:11:01 > 0:11:04- I don't know!- Go back to work and leave this to me, OK?
0:11:04 > 0:11:07- OK.- Bye.
0:11:17 > 0:11:19Hi, boss, Rob Hollins.
0:11:19 > 0:11:22Yeah. That gangmaster you picked up in Birmingham,
0:11:22 > 0:11:24can you tell me some more?
0:11:31 > 0:11:33Mrs Tembe, it's Mr Mackintosh for you.
0:11:33 > 0:11:36Oh, right, put him through to my office.
0:11:36 > 0:11:40Mrs Tembe! I haven't had the chance to say congratulations.
0:11:40 > 0:11:42- PHONE RINGS - Well, thank you!
0:11:42 > 0:11:46I have so many new photos of Joe to show you.
0:11:46 > 0:11:49- Well, I would love to see them... - Wonderful! Now, this is on holiday.
0:11:49 > 0:11:51Oh! Oh, that's very nice.
0:11:51 > 0:11:53- Holiday number one.- Oh, number one?
0:11:53 > 0:11:58Beach, beach, hotel, hotel, hotel, restaurant!
0:11:58 > 0:12:00- It looks very hot.- Almost too hot.
0:12:00 > 0:12:03Now, then, look at this, holiday number two.
0:12:03 > 0:12:05- Oh, number two! - Have you ever been skiing?
0:12:05 > 0:12:07- No.- You would absolutely love it!
0:12:07 > 0:12:09Look at that, piste, piste,
0:12:09 > 0:12:11hotel, hotel, hotel, hot tub...
0:12:11 > 0:12:14- Yeah.- ..piste.- Holiday number three.
0:12:14 > 0:12:18Well, this is the one that they call Insanity.
0:12:18 > 0:12:20- PHONE STOPS RINGING - Insanity?
0:12:20 > 0:12:24Did you ever think that you would ever see me on a roller coaster?
0:12:24 > 0:12:27No, I did not.
0:12:29 > 0:12:31Mrs Tembe, where is Valerie?
0:12:34 > 0:12:36SHE SIGHS
0:12:37 > 0:12:39I know. I know!
0:12:40 > 0:12:43Who would have thought it, personal shoppers at Harvey's?
0:12:43 > 0:12:44- PHONE RINGS - Oh, hang on.
0:12:47 > 0:12:49Hello, Campus Surgery.
0:12:49 > 0:12:51Oh, hello, Mrs Tembe.
0:12:51 > 0:12:54Yes, I am here at the Campus Surgery.
0:12:56 > 0:12:58Until Karen gets back, I imagine.
0:12:58 > 0:13:01She's just nipped out. Family reasons.
0:13:03 > 0:13:05Oh, no, she's very good, very good.
0:13:06 > 0:13:08For a temp.
0:13:08 > 0:13:11Yeah, and Karen did really need me here, so...
0:13:12 > 0:13:13OK, bye.
0:13:15 > 0:13:16Sorry, Geraldine, are you still there?
0:13:19 > 0:13:22- Yes?- Hi, I'm Karen Hollins from the Campus Surgery.
0:13:22 > 0:13:25- Is something wrong?- Can I come in?
0:13:25 > 0:13:28- Why?- It's about your son, Ray.
0:13:28 > 0:13:30I-I've... I've just seen him.
0:13:30 > 0:13:32- And?- He's in Letherbridge.
0:13:32 > 0:13:36- In Letherbridge? Why?- For work. But his situation's not good.
0:13:36 > 0:13:39- Why not? What's wrong? - He needs your help.
0:13:39 > 0:13:41- Is that what he said?- Um...no.
0:13:41 > 0:13:45- Did he say he wanted to see me? - No, but don't you want to see him?
0:13:45 > 0:13:48- Best not.- What?!- You'd better go.
0:13:51 > 0:13:54So if you then save as,
0:13:54 > 0:13:57- that means we can all have instant access to it.- OK.
0:13:57 > 0:14:01Just try and relax and breathe. Right, I'm on my way.
0:14:01 > 0:14:04I'm going to have to put the phone down now. Rhiannon?
0:14:04 > 0:14:06Rhiannon, I'm going to hang up
0:14:06 > 0:14:08because I'm going to get in the car.
0:14:08 > 0:14:11Yeah. So I'll see you in about 15 minutes, OK?
0:14:11 > 0:14:12All right, bye.
0:14:12 > 0:14:15- Everything OK?- Yeah. Contractions have started again
0:14:15 > 0:14:18- and she won't go into hospital. - Why not?
0:14:18 > 0:14:22Because she's terrified someone's going to take the baby as soon as it's born.
0:14:22 > 0:14:23They're not going to do that. I'll come.
0:14:23 > 0:14:26- No, there's no need. - It's fine, I've finished!
0:14:26 > 0:14:28- Anyway, I can drive you!- OK.
0:14:30 > 0:14:32Come on.
0:14:33 > 0:14:35- Thanks for this, Emma.- No problem.
0:14:40 > 0:14:42HORN BLASTS
0:14:44 > 0:14:47So, you think he should see his mum and dad, do you?
0:14:47 > 0:14:48Can you get out of my way, please?
0:14:48 > 0:14:50Because you know all about it, don't you?
0:14:50 > 0:14:54- I'm going to call the police. - What for? I've done nothing wrong.
0:14:54 > 0:14:57Oh, right, you were just looking out for one of your employees?
0:14:57 > 0:14:59It's more than his mum and dad did.
0:14:59 > 0:15:00How would you know?
0:15:00 > 0:15:04Who do you think has been looking after him for the past seven years?
0:15:04 > 0:15:06Looking after? You're making him work for you!
0:15:06 > 0:15:08You don't know what you're talking about!
0:15:08 > 0:15:11New boots so he can get back to work.
0:15:11 > 0:15:13He's got a family.
0:15:13 > 0:15:15How do you know? How do you know so much about his family, huh?
0:15:15 > 0:15:17Have you spoken to them?
0:15:17 > 0:15:19Do they live around here?
0:15:19 > 0:15:21I'm lumbered with looking after him!
0:15:23 > 0:15:25- I want to see them.- Why?
0:15:25 > 0:15:27Because he's not my responsibility!
0:15:30 > 0:15:32- KNOCK AT DOOR - Come in.
0:15:32 > 0:15:35Dr Granger, is this urgent, or can you come back later?
0:15:35 > 0:15:36I'm afraid it's rather urgent.
0:15:36 > 0:15:38I've just had Ashley Mackintosh on the phone
0:15:38 > 0:15:41saying that you're refusing to discuss PPG feedback with him.
0:15:41 > 0:15:44No. I told him that I would call him back later.
0:15:44 > 0:15:45And he waited, but you didn't.
0:15:45 > 0:15:48He called back, the receptionist put him through, you didn't answer.
0:15:48 > 0:15:51Because Dr Carmichael was showing me the...
0:15:51 > 0:15:52Don't shoot the messenger.
0:15:54 > 0:15:56- I will call him now. - Oh, no, he's out.
0:15:56 > 0:15:59But he said he'd be back at about quarter past, so I'd try then.
0:16:07 > 0:16:08I thought I told you to go away?
0:16:08 > 0:16:12Yeah. She's not the only one you said it to, is she?
0:16:12 > 0:16:14I think we'd better come inside.
0:16:23 > 0:16:25You chucked him out.
0:16:25 > 0:16:27- I didn't. - Threw him away, like rubbish.
0:16:27 > 0:16:30- That's not what happened. - That's what he told us when we picked him up.
0:16:30 > 0:16:33Will somebody tell me what's going on?
0:16:33 > 0:16:35He was hitchhiking in Devon at a roundabout.
0:16:35 > 0:16:37- Cullompton.- Why Cullompton?
0:16:37 > 0:16:39We'd been to Diggerland.
0:16:39 > 0:16:43And this is what happened seven years ago?
0:16:43 > 0:16:45Me and my dad gave him a lift.
0:16:45 > 0:16:47Then we gave him a job, then somewhere to live.
0:16:47 > 0:16:49You took him, you mean?
0:16:49 > 0:16:51He wanted to come with us.
0:16:51 > 0:16:54Be away from the arguments, his mum and dad fighting.
0:16:54 > 0:16:57He didn't want to come back,
0:16:57 > 0:17:00listen to his dad, the things he said to him.
0:17:00 > 0:17:03- What things?- That Ray was useless.
0:17:04 > 0:17:05Good for nothing.
0:17:05 > 0:17:07He'd never get a proper job.
0:17:09 > 0:17:11Um...is your wife around? Can I talk to her?
0:17:11 > 0:17:14- No.- Why not?
0:17:14 > 0:17:16- Because she's gone.- Gone where?
0:17:16 > 0:17:20Abroad. New family, fresh start.
0:17:20 > 0:17:22So, you're on your own?
0:17:22 > 0:17:24What do you think?
0:17:24 > 0:17:26- Does Ray know?- No.
0:17:26 > 0:17:29That's why you don't want to see him?
0:17:29 > 0:17:32She left. She gave up on both of us.
0:17:32 > 0:17:35And just after she went, the police told me that they'd seen Ray.
0:17:35 > 0:17:38You still didn't want to go and see him?
0:17:38 > 0:17:40They said he seemed all right, that he'd moved on.
0:17:40 > 0:17:42What was I going to say?
0:17:42 > 0:17:44That his mum had gone, that I'd driven her away, as well?
0:17:44 > 0:17:48And if he was to come back, who's to say he wouldn't go there himself?
0:17:48 > 0:17:50- That's a chance you've got to take. - Why?
0:17:50 > 0:17:53Because I can't look after him any more.
0:17:53 > 0:17:55- Why not? - Because he can't pay his way.
0:17:57 > 0:18:00Because he can't work and I have to move on.
0:18:01 > 0:18:03But I'm not one to leave folk behind.
0:18:04 > 0:18:07Looks like there's plenty of room here for two.
0:18:09 > 0:18:12- So, how are you feeling now? - Cheese and onion, her fave.
0:18:12 > 0:18:13It's my third one today.
0:18:13 > 0:18:16- Your third cheese and onion sandwich?- Mm-hm!
0:18:16 > 0:18:18- Mm!- What's wrong?
0:18:18 > 0:18:21- Oh, God! Mm!- It's coming!
0:18:22 > 0:18:25- Braxton Hicks? - No, or indigestion, maybe.
0:18:25 > 0:18:26No, it's not, I know it's not!
0:18:26 > 0:18:29OK, look, so we're ready when it does come, have you packed a bag?
0:18:29 > 0:18:31- No.- No.
0:18:31 > 0:18:33Maybe you should do that. Paul, could you help her?
0:18:33 > 0:18:37Yeah, yeah, sure. Come on. Just breathe.
0:18:41 > 0:18:42I think she's scared about the meeting.
0:18:42 > 0:18:45Scared enough to say she's gone into labour?
0:18:45 > 0:18:48No, but I don't think the stress helps.
0:18:48 > 0:18:50No.
0:18:50 > 0:18:51Oh, Mr Mackintosh?
0:18:51 > 0:18:55This is Mrs Winifred Tembe from the Mill Health Centre.
0:18:55 > 0:18:58I'm just returning your call.
0:18:58 > 0:19:01Now, your secretary did say that you would be out for quite some time,
0:19:01 > 0:19:04but I thought I just needed to explain.
0:19:04 > 0:19:08I know this is not ideal in a message,
0:19:08 > 0:19:10nonetheless, I will endeavour to do so.
0:19:11 > 0:19:15The receptionist did put you through to my office,
0:19:15 > 0:19:18but unfortunately, I was...
0:19:18 > 0:19:21Well, I was delayed en route by one of the partners.
0:19:21 > 0:19:23It turned out to be something very unimportant.
0:19:23 > 0:19:28But, anyway, the receptionist should not have left her post
0:19:28 > 0:19:31until we had been properly connected.
0:19:32 > 0:19:37It is a... Well, it is a matter of, er...priority and, er...
0:19:39 > 0:19:44Well, of course, you are our top priority, as is the PPG.
0:19:44 > 0:19:48And the receptionist, well, she would have known this
0:19:48 > 0:19:51if she been a permanent member of staff.
0:19:51 > 0:19:54You know our receptionists, they are top-notch.
0:19:54 > 0:19:57Please accept my sincere apologies.
0:19:59 > 0:20:03This... This is, er...Mrs Winifred Tembe from the Mill Health Centre.
0:20:03 > 0:20:05Yes, thank you. Goodbye.
0:20:06 > 0:20:08Talking of the receptionist,
0:20:08 > 0:20:11I have just seen her in tears in the ladies.
0:20:11 > 0:20:14What...in tears?
0:20:14 > 0:20:16Due to your diplomatic skills.
0:20:16 > 0:20:19No, I just tried to explain...
0:20:19 > 0:20:22That she should interrupt when you're talking to a partner
0:20:22 > 0:20:24to remind you that you have a phone call.
0:20:24 > 0:20:26This was a very important phone call.
0:20:26 > 0:20:29I could have been discussing important practice business with you.
0:20:29 > 0:20:34Dr Carmichael, you were showing me holiday photos.
0:20:34 > 0:20:37- She wasn't to know that. It could have been anything! - Is everything all right?
0:20:37 > 0:20:40I've just seen the receptionist. She seemed pretty upset.
0:20:40 > 0:20:43Oh, she will be fine. I just tried to explain...
0:20:43 > 0:20:45That she was to interrupt when Mrs Tembe was speaking to a partner,
0:20:45 > 0:20:48even though I was just showing her our holiday photos.
0:20:48 > 0:20:50No, no, that is not what I said.
0:20:50 > 0:20:53- What's wrong with the receptionist? - She's fine!- She doesn't look fine.
0:20:53 > 0:20:56Yes, well, I was just trying to explain to her
0:20:56 > 0:21:00that when she puts a call through, she has to stay at her post
0:21:00 > 0:21:03until that call has been connected. That is...
0:21:03 > 0:21:04- PHONE RINGS - Oh!
0:21:05 > 0:21:09Hello? Yes! Yes, Mr Mackintosh, this is Mrs Winifred Tembe from the...
0:21:09 > 0:21:12What?! What?!
0:21:13 > 0:21:17What?! No...! No, I do not want PPI! Thank you!
0:21:23 > 0:21:25- KNOCK AT DOOR DALE:- It's me. Open up.
0:21:42 > 0:21:44No, this needs to be decided now.
0:21:44 > 0:21:46It's way too stressful for her.
0:21:46 > 0:21:48I'm worried it's going to affect the pregnancy.
0:21:48 > 0:21:51No, no, don't call me back, I will hold.
0:21:53 > 0:21:55SHE SIGHS
0:22:01 > 0:22:05- D'you want a biscuit?- Go on, then.
0:22:05 > 0:22:06- Karen brought them.- Did she?
0:22:06 > 0:22:08Yeah.
0:22:11 > 0:22:13Where's Mum?
0:22:14 > 0:22:16She couldn't make it.
0:22:18 > 0:22:19- Is she still at home, then?- No.
0:22:21 > 0:22:23- Where is she?- Australia.
0:22:26 > 0:22:28On holiday?
0:22:28 > 0:22:29She lives there.
0:22:30 > 0:22:32Without you?
0:22:32 > 0:22:34Yeah.
0:22:36 > 0:22:39We'll... We'll... We'll have to go and see her.
0:22:39 > 0:22:41I don't think she wants to see me.
0:22:41 > 0:22:43I'll go on my own, then.
0:22:43 > 0:22:45You can't go on your own.
0:22:45 > 0:22:47I'll go with Dale.
0:22:47 > 0:22:48I-I can't, mate.
0:22:50 > 0:22:52- I've got to go away.- Go away?
0:22:52 > 0:22:54KNOCK AT DOOR
0:22:54 > 0:22:55ROB: Dale Everly?
0:22:55 > 0:22:57To see my dad.
0:22:58 > 0:22:59Mr Everly, we need to talk.
0:23:02 > 0:23:03- Dale Everly?- Yeah.
0:23:03 > 0:23:06Do you mind stepping outside, please, sir?
0:23:06 > 0:23:09I'm arresting you on suspicion of false imprisonment.
0:23:09 > 0:23:12In prison? Are you going to prison?
0:23:12 > 0:23:16We picked up your father in Birmingham yesterday. He's already been charged.
0:23:16 > 0:23:20Like I said, I've got to go and see my dad.
0:23:20 > 0:23:22It's time for you to stay with yours.
0:23:22 > 0:23:25Can we come and see you?
0:23:25 > 0:23:27I don't know where I'm going to be.
0:23:27 > 0:23:30You... You can phone us and tell us, can't he?
0:23:30 > 0:23:33Come on. You do not have to say anything,
0:23:33 > 0:23:35but it may harm your defence if you don't mention
0:23:35 > 0:23:38when questioned something you later rely on in court. Anything...
0:23:38 > 0:23:40So, John, plans?
0:23:41 > 0:23:44We'll phone Australia, talk to your mum.
0:23:44 > 0:23:47No. No, I-I don't want to phone, I want to go and see her!
0:23:47 > 0:23:49You can phone her on the computer.
0:23:49 > 0:23:51That way, you can see her at the same time.
0:23:52 > 0:23:55What about Dale and Mr Everly? Can we see them, too?
0:23:56 > 0:23:58If that's what you want to do.
0:23:58 > 0:24:01Yeah, that...that's what I want to do.
0:24:01 > 0:24:04Come on, Ray, let's get your feet sorted. Have you got a coat?
0:24:04 > 0:24:05Yeah.
0:24:11 > 0:24:14M-Mr Mackintosh...?
0:24:14 > 0:24:15KNOCK AT DOOR
0:24:15 > 0:24:17I am busy!
0:24:18 > 0:24:20Yes, of course, Mr Mackintosh.
0:24:20 > 0:24:23- KNOCK AT DOOR - I said I am busy!
0:24:24 > 0:24:27Well, I would be more than happy to discuss your thoughts.
0:24:27 > 0:24:29- KNOCK AT DOOR - Will you please go away?!
0:24:31 > 0:24:35No. No, I did not mean you, Mr Mackint...!
0:24:35 > 0:24:37Mr Mackin...?!
0:24:42 > 0:24:44Everything OK? The temp said you seemed stressed.
0:24:44 > 0:24:46I am not stressed.
0:24:46 > 0:24:48I am just trying to get on with the job.
0:24:50 > 0:24:53Temp? What?! Is Miss Pitman not back yet?!
0:24:54 > 0:24:56Oo...!
0:24:59 > 0:25:02- I can stay if you need me. - No, you're all right. I'll let you know how it goes.
0:25:02 > 0:25:05- Well, if you're sure. - Yeah. Oh, and thank you!
0:25:08 > 0:25:10Trench foot.
0:25:10 > 0:25:13- Oh!- I thought it went out with the First World War.
0:25:13 > 0:25:15It went out and came back again.
0:25:15 > 0:25:17We'll get him a new pair of boots.
0:25:17 > 0:25:20And then I'm going to go work with my dad.
0:25:20 > 0:25:21- Aw!- He drives a digger.
0:25:21 > 0:25:24- Oh, I didn't know that!- Yeah.
0:25:24 > 0:25:26Well, we'll both need all the work we can get now.
0:25:26 > 0:25:29It's not cheap, getting to Australia.
0:25:34 > 0:25:37I am so embarrassed. I-I really thought it was happening.
0:25:37 > 0:25:41I've never had a reaction to a cheese and onion sandwich like that before, have I?
0:25:41 > 0:25:45- No.- Yeah, well, don't worry about it. Call me any time.
0:25:45 > 0:25:47Well, hang on a minute, I'll ask.
0:25:47 > 0:25:50Guys, are you free to go to a case conference tomorrow morning?
0:25:50 > 0:25:53- Tomorrow?- Seriously?
0:25:53 > 0:25:54- Definitely.- Yeah!
0:25:54 > 0:25:56- Ruhma?- Of course.
0:25:56 > 0:25:59Yeah, we can all be there.
0:25:59 > 0:26:02OK. All right, great, well, I'll see you then. Bye.
0:26:02 > 0:26:05So, it'll all be decided tomorrow?
0:26:05 > 0:26:08- It could be.- It could be.
0:26:14 > 0:26:16SHE SIGHS
0:26:22 > 0:26:26You are supposed to be taking care of the reception here!
0:26:26 > 0:26:28Yes, I was, but Karen was called away. Family reasons.
0:26:28 > 0:26:32Then you should have come to me and explained the situation in full!
0:26:32 > 0:26:34PHONE RINGS Valerie, it's Karen for you.
0:26:34 > 0:26:37Family reasons? What family reasons?!
0:26:37 > 0:26:39I'd better take this. Thank you.
0:26:39 > 0:26:41Karen! Yeah.
0:26:42 > 0:26:46Oh, that is good news! Yeah. Well, thank you for telling me.
0:26:46 > 0:26:49Yeah. Great. OK, bye-bye.
0:26:49 > 0:26:51Yeah. Goodbye.
0:26:51 > 0:26:54Was she having tea with Sergeant Hollins?
0:26:54 > 0:26:57Or perhaps Mrs Hollins was going shopping?
0:26:57 > 0:26:59- Maybe she was having her hair done! - No, Mrs Tembe.
0:26:59 > 0:27:02She reunited a vulnerable missing man
0:27:02 > 0:27:04with the father he hasn't seen for seven years.
0:27:06 > 0:27:08Right, I see.
0:27:08 > 0:27:11Well, if you need me, I will be in my office.
0:27:18 > 0:27:20SHE SIGHS
0:27:25 > 0:27:27- They're going to love you. - They're going to say no.
0:27:27 > 0:27:32I would say that she behaved like I would expect anyone to
0:27:32 > 0:27:34under the influence of narcotics.
0:27:34 > 0:27:36- You've taken something, I can see it!- No, I haven't!
0:27:36 > 0:27:39I am fed up of you coming around here and sticking your nose in!
0:27:39 > 0:27:41She's my baby and I'll do what I want!
0:27:43 > 0:27:45I wouldn't blame you if you wanted to walk away.