0:00:25 > 0:00:27It's going to be amazing. What are you wearing?
0:00:29 > 0:00:30No! How much was that?!
0:00:33 > 0:00:37I was just going to wear my green dress with the black lace.
0:00:37 > 0:00:39Calm down! It's not that bad!
0:00:39 > 0:00:41I'll just sew it up, then.
0:00:41 > 0:00:42SHE CHUCKLES
0:00:42 > 0:00:44Hey, listen, anyway I'd better go.
0:00:44 > 0:00:45Right, I'll catch you later. Bye.
0:00:47 > 0:00:48Wardrobe malfunction?
0:00:48 > 0:00:50Nope.
0:00:50 > 0:00:52Maybe it's time you splashed out on something new.
0:00:53 > 0:00:56Maybe it's time you retired the green dress with the black lace!
0:00:57 > 0:01:00Have you ever heard of Diane's on Porter Street?
0:01:00 > 0:01:03It's very expensive, and she's a miserable old bat,
0:01:03 > 0:01:04but you cannot fault her taste.
0:01:04 > 0:01:07She buys her stock straight from the fashion houses in Milan.
0:01:07 > 0:01:09Oh, does she now?
0:01:09 > 0:01:12But good news and bad news. She's closing down.
0:01:12 > 0:01:13How's that good news?
0:01:16 > 0:01:18Closing down sale.
0:01:20 > 0:01:22You really are a loyal customer.
0:01:27 > 0:01:29Thanks for coming, doctor.
0:01:29 > 0:01:31- I'm tearing my hair out. - How is she?
0:01:31 > 0:01:34She's not sleeping, she's hardly ate. She won't speak to me.
0:01:34 > 0:01:36Sorry.
0:01:36 > 0:01:39They said that we could look after him,
0:01:39 > 0:01:40everybody agreed,
0:01:40 > 0:01:43- so why are the social workers trying to ruin everything?- I don't know.
0:01:43 > 0:01:45We've done everything we can,
0:01:45 > 0:01:47and it's still not enough, is it?
0:01:48 > 0:01:51- Where is she? - HE SIGHS
0:01:56 > 0:02:00Sorry, had to finish off an important call.
0:02:00 > 0:02:04Now, I haven't written down an agenda as such,
0:02:04 > 0:02:06but... Sorry, sorry.
0:02:06 > 0:02:10But I have jotted down a few notes.
0:02:10 > 0:02:14The first of which of course is welcome, Mrs Tembe.
0:02:14 > 0:02:16We are SO glad to have you back.
0:02:16 > 0:02:18- Definitely.- Thank you.
0:02:18 > 0:02:19Yeah.
0:02:19 > 0:02:24So...there have been some misguided decisions made thanks to Anthony,
0:02:24 > 0:02:27but we are sorting that out now, so...
0:02:27 > 0:02:29We should have done something earlier.
0:02:29 > 0:02:30Much earlier.
0:02:30 > 0:02:33Yeah, OK, yeah. Right. I should have seen through him sooner.
0:02:33 > 0:02:35We all should.
0:02:35 > 0:02:36Agreed.
0:02:36 > 0:02:41So, as I see it, this is a time to consolidate.
0:02:41 > 0:02:43- Yeah, get back to normal. - Hear, hear.
0:02:43 > 0:02:47Yeah, and the next thing on the agenda is the campus surgery.
0:02:47 > 0:02:50Ah, is anyone going to take minutes?
0:02:55 > 0:02:56As you wish.
0:02:57 > 0:02:58Thank you.
0:02:58 > 0:03:01OK. I've had a look at the proposed rent increase,
0:03:01 > 0:03:04and it's going to hit the budget pretty badly.
0:03:05 > 0:03:07Rhiannon, I'm so sorry.
0:03:08 > 0:03:09Here.
0:03:10 > 0:03:12I don't want anything.
0:03:13 > 0:03:14You've got to eat, Rhee.
0:03:15 > 0:03:16Think of the baby.
0:03:16 > 0:03:18- Er, WHAT?- He didn't mean...
0:03:18 > 0:03:19All I've thought about is this baby!
0:03:19 > 0:03:22Every minute, every second, but what is the point?
0:03:22 > 0:03:24Cos it's not my baby, is it? That is what they keep saying.
0:03:24 > 0:03:27- It can never be my baby! - Rhiannon, listen to me.
0:03:27 > 0:03:28It isn't over yet.
0:03:29 > 0:03:32You've got to try and stay calm. All right?
0:03:35 > 0:03:37Even our solicitor has given up.
0:03:37 > 0:03:39Hand over the baby, she says, my baby.
0:03:39 > 0:03:42Like somehow that proves how much we want it!
0:03:42 > 0:03:44- Really?- I just don't understand anything any more.
0:03:44 > 0:03:47Look...I know it sounds mad, right,
0:03:47 > 0:03:52but she just wants us to agree on a line of action.
0:03:52 > 0:03:54You keep saying 'line of action', Paul.
0:03:54 > 0:03:56All that means is us losing our son!
0:03:56 > 0:03:59Yeah, but there's no decision been made yet, not legally.
0:03:59 > 0:04:03And until we've got that, then we say that they can take the baby,
0:04:03 > 0:04:06show them that we're putting him first, do whatever it takes, yeah?
0:04:08 > 0:04:09Come on.
0:04:09 > 0:04:10All I want is to be a good mum.
0:04:11 > 0:04:13No-one'll let me.
0:04:16 > 0:04:19Yeah, 20 minutes max, is that OK?
0:04:19 > 0:04:21Thanks, Mr Powell.
0:04:21 > 0:04:22See you shortly. Bye.
0:04:26 > 0:04:28Morning, are you OK?
0:04:32 > 0:04:34Are you looking for something in particular?
0:04:34 > 0:04:37I am, actually. It's for The May Ball at the university.
0:04:37 > 0:04:40Those balls are so much fun! How exciting!
0:04:40 > 0:04:42- I know!- How did you get a ticket?
0:04:42 > 0:04:43- My mate got me one.- Oh!
0:04:43 > 0:04:46Well, are you thinking long, midi?
0:04:46 > 0:04:48Erm, I'm not sure, really.
0:04:48 > 0:04:54OK, well, you're quite tall, so we want something sleek and elegant,
0:04:54 > 0:04:56sexy but not showy?
0:04:56 > 0:04:59Exactly. And something I can wear for other occasions as well.
0:04:59 > 0:05:01And, well...just not too expensive.
0:05:01 > 0:05:04We all need that one dream item,
0:05:04 > 0:05:08that one dress that makes you feel like the most beautiful girl in the room.
0:05:08 > 0:05:09I mean, everybody needs that, don't they?
0:05:09 > 0:05:11Yeah. Suppose we do.
0:05:11 > 0:05:14We definitely do! So, how about one of these?
0:05:16 > 0:05:17- Yeah?- Yeah.
0:05:17 > 0:05:19So I set up a meeting with the university,
0:05:19 > 0:05:22- and I'll fight them to keep rents down.- Let's hope they see sense.
0:05:22 > 0:05:24And when is this meeting, may I ask?
0:05:24 > 0:05:27Er... it's Monday or Tuesday, I think.
0:05:27 > 0:05:31Right. When you have all the details I think I will need to attend, too.
0:05:31 > 0:05:33OK. If that's everything?
0:05:33 > 0:05:35Er, before you go.
0:05:35 > 0:05:39Here is today's formal agenda.
0:05:39 > 0:05:42I suggest that you get yourselves a cup of tea,
0:05:42 > 0:05:44there are some complex discussions to have.
0:05:49 > 0:05:51Is this the original price or the sale price?
0:05:51 > 0:05:53Erm, I'll check whilst you're trying them on.
0:05:53 > 0:05:55Feel the fabric, isn't it fabulous?
0:05:55 > 0:05:56Yeah, it's gorgeous!
0:05:56 > 0:05:57They're one-offs from Italy,
0:05:57 > 0:06:00so they're bound to be snapped up before we close down tonight.
0:06:00 > 0:06:02CHANTING OUTSIDE
0:06:02 > 0:06:03Oh, no!
0:06:06 > 0:06:07You need to leave!
0:06:07 > 0:06:08Get off me!
0:06:09 > 0:06:10I'm calling the police!
0:06:10 > 0:06:13Don't forget to tell them that you murder innocent animals.
0:06:13 > 0:06:15- Police, please. - Where is it? Come on!
0:06:15 > 0:06:16Where's the fur?
0:06:16 > 0:06:18I've got an intruder in my shop.
0:06:20 > 0:06:22And we are all agreed on this?
0:06:22 > 0:06:23Of course.
0:06:23 > 0:06:24Good.
0:06:24 > 0:06:28I have reviewed the travel clinic, the HGV medicals,
0:06:28 > 0:06:31and the mental health initiative at the campus surgery.
0:06:31 > 0:06:33I think we should retain them.
0:06:33 > 0:06:36They are providing a much-needed service.
0:06:37 > 0:06:38Mr Harker was right.
0:06:38 > 0:06:40I suppose so.
0:06:40 > 0:06:42But...
0:06:42 > 0:06:45we are going to spread the work across all of the GPs.
0:06:47 > 0:06:49Unlike Mr Harker, I believe over-specialisation
0:06:49 > 0:06:51can de-skill people.
0:06:51 > 0:06:52Certainly can.
0:06:52 > 0:06:54We'll look at the rotas, mix them up a bit.
0:06:54 > 0:06:56Oh, no, no, no, I will do that, but thank you.
0:06:57 > 0:07:00Now that the first phase of our paperless regime
0:07:00 > 0:07:02is making steady progress...
0:07:03 > 0:07:06..I would like to suggest that Mrs Hollins and Miss Pitman
0:07:06 > 0:07:08come in on Saturday to complete the stage.
0:07:09 > 0:07:12I presume a one-off overtime payment is agreeable?
0:07:12 > 0:07:14Sure. So, if that's everything...
0:07:14 > 0:07:16And before you go...
0:07:19 > 0:07:23..I would like to trial some new software systems.
0:07:28 > 0:07:29I know they're here.
0:07:29 > 0:07:31Where are the mink coats?
0:07:31 > 0:07:33And the rabbit and the fox furs? Come on!
0:07:33 > 0:07:34We haven't got any.
0:07:34 > 0:07:36I don't know how you sleep at night.
0:07:36 > 0:07:38Honestly, we don't sell it!
0:07:38 > 0:07:39The police'll be here any minute.
0:07:39 > 0:07:41I'll be gone by then.
0:07:41 > 0:07:42Tell me! Now!
0:07:42 > 0:07:44She just said they don't sell it.
0:07:44 > 0:07:46Our source witnessed a delivery.
0:07:48 > 0:07:50Open this, now!
0:07:50 > 0:07:51I haven't got the key.
0:07:51 > 0:07:53Is this where they are?
0:07:53 > 0:07:54How should I know?
0:07:54 > 0:07:56Are you a nurse?
0:07:56 > 0:07:58You're spending your wages here.
0:07:58 > 0:08:00That's NHS money, public money,
0:08:00 > 0:08:02and you're giving it to these sadistic torturers!
0:08:02 > 0:08:05You do realise you're going to get done for criminal damage?
0:08:05 > 0:08:09Cos this mask is rubbish, and there's CCTV everywhere around here.
0:08:10 > 0:08:11It'll be worth it.
0:08:11 > 0:08:13It's closing down today, look at the signs.
0:08:13 > 0:08:14They all say that.
0:08:14 > 0:08:18What have those poor, innocent animals done to you?
0:08:18 > 0:08:20This disgusting trade has to stop.
0:08:20 > 0:08:23- Are you students at the university? - None of your business.
0:08:23 > 0:08:24Why bother getting a degree
0:08:24 > 0:08:26if you're not going to be able to get a job after?
0:08:26 > 0:08:28No-one's going to employ you with a criminal record.
0:08:28 > 0:08:29SIRENS WAIL
0:08:31 > 0:08:32Just go.
0:08:32 > 0:08:33Now!
0:08:36 > 0:08:39Oh, thank goodness! That was awful. I'm so sorry!
0:08:39 > 0:08:41Are you OK?
0:08:44 > 0:08:45What are you doing?
0:08:45 > 0:08:48Oh, my aunt says that sometimes they put razor blades in the pockets,
0:08:48 > 0:08:51or mice or other disgusting things.
0:08:51 > 0:08:52Has this happened before?
0:08:52 > 0:08:53Oh, no, never.
0:08:53 > 0:08:55Here, try this.
0:08:55 > 0:08:58Oh...I don't have time. I'm late, I'm sorry.
0:08:58 > 0:09:01But it's made for you, the colour, the fabric...
0:09:01 > 0:09:02I'll set one aside for you!
0:09:02 > 0:09:03DOOR CLOSES
0:09:06 > 0:09:09Online appointment bookings and text reminders.
0:09:09 > 0:09:13Patient feedback software. These things aren't cheap, Mrs Tembe.
0:09:13 > 0:09:15Haven't we got enough bells and whistles?
0:09:15 > 0:09:18Many surgeries run these systems very effectively.
0:09:18 > 0:09:21I would like to test them here over the next few weeks.
0:09:21 > 0:09:23Lot of hassle, though, isn't it?
0:09:23 > 0:09:25Dr Clay, I would really appreciate your support.
0:09:25 > 0:09:26All of your support.
0:09:27 > 0:09:30No, it's too expensive.
0:09:30 > 0:09:32Thank you for looking into it, Mrs Tembe,
0:09:32 > 0:09:34but the budget is tight enough.
0:09:34 > 0:09:36No, actually, it will cost us nothing.
0:09:38 > 0:09:42I will negotiate the software on a free trial basis,
0:09:42 > 0:09:47then I will present a full cost/benefit analysis.
0:09:47 > 0:09:50Then we can decide what works and what does not work for us.
0:09:50 > 0:09:52It's fine by me.
0:09:55 > 0:09:56OK.
0:09:56 > 0:09:59Good. I have one more request.
0:10:00 > 0:10:02I would really like to repaint this office.
0:10:02 > 0:10:05- Can you do mine at the same time? - Mine too!
0:10:05 > 0:10:08Now, next time I will ask Miss Pitman
0:10:08 > 0:10:11or Mrs Hollins to take notes.
0:10:11 > 0:10:13I am currently reviewing their administrative roles.
0:10:15 > 0:10:16Shall we?
0:10:16 > 0:10:18What colour are you going to go for?
0:10:18 > 0:10:20I have really not decided.
0:10:22 > 0:10:24Why does she need to paint it?
0:10:24 > 0:10:26Who cares? The woman is brilliant.
0:10:32 > 0:10:34I know it's hard to trust the system but....
0:10:34 > 0:10:37I did trust them, before they took Chloe.
0:10:37 > 0:10:40I truly believed I'd get to see her again.
0:10:40 > 0:10:43And I struggled so hard, and I got things under control, didn't I?
0:10:44 > 0:10:47But where is she now, Paul? Hm? Why isn't she here? Tell me!
0:10:48 > 0:10:51Look... he doesn't understand anything!
0:10:52 > 0:10:55Rhiannon, you're not going to like what I'm about to say.
0:10:57 > 0:11:00I think that Paul and your solicitor are right.
0:11:00 > 0:11:02What?!
0:11:02 > 0:11:06Look, I know it feels wrong, and like it's complete madness...
0:11:07 > 0:11:11..but the only way you're going to get any control in this situation is
0:11:11 > 0:11:13if you stop fighting the system...
0:11:14 > 0:11:16..and do what they ask.
0:11:19 > 0:11:21I think that's what they're trying to tell you.
0:11:23 > 0:11:25At the end of the day, what choice have we got?
0:11:27 > 0:11:29HE SIGHS DEEPLY
0:11:35 > 0:11:37Ooh, is Mr Powell playing up?
0:11:37 > 0:11:40No, just had a weird morning, that's all.
0:11:40 > 0:11:41Why weird?
0:11:41 > 0:11:43Well, my mate's got tickets for the May Ball tonight.
0:11:43 > 0:11:46Oh, I've always wanted to go to that. It's so glamorous!
0:11:46 > 0:11:48How is the May Ball weird?
0:11:48 > 0:11:50Well, I need a new dress.
0:11:50 > 0:11:51Did you try Diane's?
0:11:51 > 0:11:52Yeah.
0:11:52 > 0:11:54Oh, I just happened to be passing.
0:11:54 > 0:11:58Anyway she's got the most beautiful dress in the sale.
0:11:58 > 0:11:59Bit...Grecian.
0:11:59 > 0:12:01Grecian. Weird.
0:12:01 > 0:12:04Then these students barged their way in,
0:12:04 > 0:12:07like, protesting, trying to find fur coats to spray paint on.
0:12:07 > 0:12:09No way, that's amazing!
0:12:09 > 0:12:10Good on her.
0:12:10 > 0:12:12Yeah, I had to stop her damaging stuff.
0:12:12 > 0:12:14Who wears fur nowadays?
0:12:14 > 0:12:17I've got a beautiful fox fur collar that was my mum's.
0:12:17 > 0:12:19- That is disgusting! - It's vintage!
0:12:19 > 0:12:22What they do to our four-legged friends is disgusting,
0:12:22 > 0:12:25and in the name of what?
0:12:25 > 0:12:26Fashion?
0:12:26 > 0:12:27Fashion! Pff!
0:12:27 > 0:12:29How fur farms are still a thing is beyond me.
0:12:29 > 0:12:31"Pff!" They don't have them in this country.
0:12:32 > 0:12:35And I can't tell you how disappointed I am with Denmark.
0:12:35 > 0:12:37There is something rotten in that state,
0:12:37 > 0:12:39where they have such fantastic detective fiction
0:12:39 > 0:12:41but they also have mink farms.
0:12:41 > 0:12:43It's just business to them, I suppose.
0:12:43 > 0:12:45Exactly!
0:12:45 > 0:12:48But if consumers were to withhold their custom from them,
0:12:48 > 0:12:50they would soon change their business practices.
0:12:50 > 0:12:54I think the designer shops are going to be quite all right without your money.
0:12:54 > 0:12:57I think this an opportunity for you, Ayesha. You can make a stand.
0:12:57 > 0:12:59You can show them your principles.
0:12:59 > 0:13:01Except they don't sell fur at Diane's, so it's irrelevant.
0:13:01 > 0:13:02The students got it wrong.
0:13:02 > 0:13:04Let me see your phone.
0:13:04 > 0:13:06So what's this dress like? Did you try it on?
0:13:06 > 0:13:08No, I didn't get chance. But I really liked it.
0:13:08 > 0:13:10Million dollar question, literally.
0:13:10 > 0:13:12How much?
0:13:12 > 0:13:14- Nearly a month's wages. - AGHAST GASP
0:13:14 > 0:13:16But I've got to get something, otherwise I can't go!
0:13:16 > 0:13:18That is what they do to animals.
0:13:18 > 0:13:20- That!- Eww.
0:13:20 > 0:13:23I'm going to crack on cos I'm going out with Rob this afternoon.
0:13:25 > 0:13:27I can't believe you're so unmoved.
0:13:27 > 0:13:29- Unmoved?- It's like you don't care.
0:13:29 > 0:13:31Well, I've just never really thought about it.
0:13:31 > 0:13:33You've never really thought about it?!
0:13:33 > 0:13:36Where is the fire in the belly of your generation!
0:13:36 > 0:13:38Where's your outrage?
0:13:38 > 0:13:39Where's your passion for a cause?
0:13:39 > 0:13:41OK, Haskey, that's enough.
0:13:41 > 0:13:42Show me your wallet.
0:13:42 > 0:13:44That's not a problem,
0:13:44 > 0:13:47because my wallet is fabric, and my shoes are plastic.
0:13:47 > 0:13:49OK, what about your car seats?
0:13:49 > 0:13:50Leather!
0:13:50 > 0:13:51You, sir, are a hypocrite.
0:13:51 > 0:13:54Leather doesn't count because it's a by-product.
0:13:54 > 0:13:55Says you.
0:13:55 > 0:13:57That's it, I need something like this.
0:13:57 > 0:13:59Yuck!
0:14:03 > 0:14:04Yes, no problem, I'll hold.
0:14:07 > 0:14:10Miss Pitman, you really should be having your lunch in the staffroom.
0:14:10 > 0:14:12I'm just sorting out this paperwork.
0:14:12 > 0:14:14Oh, right, let me see.
0:14:14 > 0:14:17- Oh, no, I don't mind working through my lunch hour.- Please.
0:14:17 > 0:14:20Oh, you are getting crumbs all over them!
0:14:20 > 0:14:23Sorry, but if they're going to be shredded anyway...
0:14:23 > 0:14:26We have to be absolutely methodical.
0:14:26 > 0:14:28These are confidential documents.
0:14:29 > 0:14:34- Look, I will do it. - I'll go and have my lunch, then.
0:14:42 > 0:14:44KNOCKING
0:14:44 > 0:14:46I'm going to nip off before Mrs Tembe finds me.
0:14:46 > 0:14:48Did you try that dress on?
0:14:49 > 0:14:51Oh, the May Ball's once in a lifetime!
0:14:51 > 0:14:53I was dreaming.
0:14:53 > 0:14:55When was the last time you treated yourself?
0:14:55 > 0:14:57It's just so much money, Karen.
0:14:57 > 0:14:58Hey, listen.
0:14:58 > 0:15:01Nip back, try it on, text me a photo.
0:15:01 > 0:15:03You deserve it, you work really hard.
0:15:03 > 0:15:05Hmm. Maybe.
0:15:06 > 0:15:07Did you help them out this morning?
0:15:08 > 0:15:11Well, maybe you should... ask for a discount.
0:15:12 > 0:15:14- Do you reckon? - Uh-huh-huh.
0:15:14 > 0:15:16Worth a try.
0:15:17 > 0:15:18SHE LAUGHS
0:15:19 > 0:15:20Thanks, dear.
0:15:22 > 0:15:23Afternoon!
0:15:23 > 0:15:24Hi!
0:15:24 > 0:15:26The vultures are out, then.
0:15:26 > 0:15:29Don't pander to any time-wasters, OK?
0:15:29 > 0:15:31And no size 16s.
0:15:31 > 0:15:34I don't want the fatties wrecking this stock.
0:15:34 > 0:15:37We've had students in here this afternoon, Auntie Di.
0:15:37 > 0:15:38Spray paint and everything.
0:15:38 > 0:15:40Little beggars!
0:15:40 > 0:15:42I hope you told them to get a job.
0:15:42 > 0:15:44One pushed past but I managed to get rid of her.
0:15:44 > 0:15:46Stupid kids. Have you checked all the pockets?
0:15:46 > 0:15:48They're fine, thank goodness.
0:15:48 > 0:15:50Well done, you kept your head.
0:15:51 > 0:15:53Now just wait for the death threats.
0:15:53 > 0:15:55- What?- Oh, I've had a few of them.
0:15:55 > 0:15:57One lot burnt an effigy of me.
0:15:59 > 0:16:02By the way, you've booked the electricians for next week,
0:16:02 > 0:16:05have you? We want the refurb to run smooth.
0:16:05 > 0:16:06Yeah, it's all sorted.
0:16:06 > 0:16:08Oh, you're a good girl.
0:16:08 > 0:16:11I couldn't trust just anyone with this place.
0:16:11 > 0:16:13I think you'll do as the next me!
0:16:13 > 0:16:15SHE CHUCKLES
0:16:26 > 0:16:27Hi, John?
0:16:27 > 0:16:30I meant to call you about the rewiring of Diane's?
0:16:30 > 0:16:31Mm-hm.
0:16:31 > 0:16:34FRONT DOOR OPENS KAREN: Only me!
0:16:34 > 0:16:36I'm just going to change then I'll be ready.
0:16:38 > 0:16:40Am I smart or casual?
0:16:40 > 0:16:42Hey, are you not changing?
0:16:42 > 0:16:43I thought we'd go for a bit of a hike.
0:16:43 > 0:16:45- Eh?- Well, a walk in the park.
0:16:47 > 0:16:49Oh, what about the cinema? Or for a meal? Or both?
0:16:49 > 0:16:52Fresh air, bit of exercise,
0:16:52 > 0:16:53nice long chat.
0:16:54 > 0:16:56What's going on?
0:17:02 > 0:17:04I saw that in the recycling.
0:17:08 > 0:17:09I'm so pleased you came back.
0:17:09 > 0:17:12I didn't want to sell it to anyone else, it's perfect for you.
0:17:12 > 0:17:15Would you mind taking a photo once I've finished getting it on?
0:17:15 > 0:17:17- Of course.- Yeah, my friend's going to help me decide.
0:17:17 > 0:17:20- Just give me a shout when you're ready.- Thanks.
0:17:27 > 0:17:28Hello?
0:17:29 > 0:17:31You look sensational.
0:17:34 > 0:17:36Shall I?
0:17:42 > 0:17:44No-one will be able to take their eyes off you.
0:17:44 > 0:17:46Oh, great.
0:17:49 > 0:17:51MESSAGE SENDS
0:17:51 > 0:17:53That fur that's in the other room...
0:17:53 > 0:17:55Oh, it's faux, don't worry.
0:17:55 > 0:17:57As I said, we don't sell real fur here.
0:17:57 > 0:18:01Good. Because I've seen some horrific images of animals skinned online.
0:18:01 > 0:18:03- PHONE RINGS - Oh.
0:18:03 > 0:18:04Hiya.
0:18:04 > 0:18:07You, lady, are knockout!
0:18:07 > 0:18:09You like it, then?
0:18:09 > 0:18:11Rob's still scraping his jaw off the floor.
0:18:11 > 0:18:13I take it that's a good thing?
0:18:13 > 0:18:14Yeah!
0:18:14 > 0:18:17So you wanted my advice? Go for it!
0:18:17 > 0:18:18Cool, thanks, Karen.
0:18:18 > 0:18:19Bye!
0:18:22 > 0:18:23Can she afford it?
0:18:23 > 0:18:26Oh, a woman's got to do what a woman's got to do.
0:18:28 > 0:18:30Oh, well, that's...fair enough.
0:18:31 > 0:18:34Sort of how I feel about this really,
0:18:34 > 0:18:35as a person, rather than a woman.
0:18:35 > 0:18:37SHE CHUCKLES
0:18:38 > 0:18:41Rob, this fostering thing.
0:18:41 > 0:18:44It's...It's another of my mad ideas.
0:18:44 > 0:18:45But you were all for it!
0:18:45 > 0:18:49Yeah, but the information evening makes you realise, blimey,
0:18:49 > 0:18:51this is going to take over your life! Our life!
0:18:51 > 0:18:54And it's OK, because I knew you'd be like this.
0:18:54 > 0:18:56- Like what?- Well, that you'd get cold feet.
0:18:59 > 0:19:02I'm so pleased, it was obviously made for you.
0:19:02 > 0:19:05- Thank you so much, your Ladyship. See you again soon.- Thanks.
0:19:07 > 0:19:09You'll outshine everyone.
0:19:11 > 0:19:12What time does it start?
0:19:12 > 0:19:15- Excuse me.- I would so love to go.
0:19:15 > 0:19:18That stole, is it real?
0:19:18 > 0:19:20- The mink?- It's very lifelike...
0:19:20 > 0:19:22The mink, yes.
0:19:22 > 0:19:25Of course. It's from the US, that one.
0:19:25 > 0:19:26Excuse me.
0:19:28 > 0:19:30I'm so sorry.
0:19:30 > 0:19:31Please let me explain.
0:19:31 > 0:19:34She's a absolute nightmare to work for, she's such a bully.
0:19:34 > 0:19:36I don't even know how many tribunals she's been to.
0:19:36 > 0:19:37So you DO sell fur.
0:19:37 > 0:19:39Anybody who argues against it gets the sack,
0:19:39 > 0:19:41and then she writes them a terrible reference
0:19:41 > 0:19:43so they can't get another job.
0:19:43 > 0:19:45We're the ones that have to face the protesters, never her.
0:19:45 > 0:19:47It's frightening. You saw it.
0:19:47 > 0:19:50You can't make out that you don't sell fur if you do, though.
0:19:50 > 0:19:52SHE SIGHS Look, today's the last day,
0:19:52 > 0:19:55and I need this month's wages or I'll lose my flat.
0:19:55 > 0:19:58This is perfect for you, please don't let this ruin it.
0:19:59 > 0:20:00I'll talk to Diane.
0:20:00 > 0:20:02I'll tell her how you helped us earlier,
0:20:02 > 0:20:04and I'll get her to drop the price.
0:20:08 > 0:20:10We know a bit about wayward kids.
0:20:10 > 0:20:12I mean, ours weren't perfect, were they?
0:20:12 > 0:20:13Which means we've got some experience.
0:20:15 > 0:20:18We'd get way too attached to a foster child,
0:20:18 > 0:20:19cos that's what we're like.
0:20:19 > 0:20:23We'd be setting ourselves up for years of heartache.
0:20:23 > 0:20:25No, we'd be setting ourselves up for years of helping kids
0:20:25 > 0:20:26who really need it.
0:20:28 > 0:20:30You know, when you first mentioned fostering,
0:20:30 > 0:20:31I thought you'd gone a bit mad.
0:20:31 > 0:20:34But no, your instincts were spot on.
0:20:36 > 0:20:37We can do this.
0:20:39 > 0:20:40Won't be a minute.
0:20:40 > 0:20:43That was the decorators asking when we want them for the refurb.
0:20:43 > 0:20:45- I thought you'd told them?- Oh.
0:20:45 > 0:20:47- Well, don't worry. I'll ring them again.- Refurb?
0:20:47 > 0:20:48I thought you were closing down?
0:20:48 > 0:20:50I'm retiring, well, taking a back seat.
0:20:50 > 0:20:52My niece here is taking over as manageress.
0:20:52 > 0:20:53She's your niece!
0:20:53 > 0:20:56Sorry, these things take ages to connect sometimes.
0:20:56 > 0:20:59- Good of you to recommend us to your private patients.- Sorry?
0:20:59 > 0:21:01Auntie Di, I'm just going to finish with my lady,
0:21:01 > 0:21:04then I'll come to the back and explain it all to you, OK?
0:21:04 > 0:21:06So when you reopen, will you still be selling fur?
0:21:06 > 0:21:08We'd be finished if we didn't.
0:21:08 > 0:21:10It's the only thing bringing in a profit.
0:21:10 > 0:21:13Bad PR can ruin a business, too. Can we talk about this later?
0:21:13 > 0:21:15I've got no secrets from my customers.
0:21:15 > 0:21:17MACHINE BEEPS Finally! Ready when you are.
0:21:17 > 0:21:19It's obvious that our Letherbridge clientele can't afford
0:21:19 > 0:21:21to shop here any more.
0:21:21 > 0:21:24We need to build up loyalty. If you could just enter your PIN?
0:21:24 > 0:21:26I have built loyalty,
0:21:26 > 0:21:30with my rabbit fur jackets and mink coats and fox fur collars.
0:21:30 > 0:21:32My customers come from miles,
0:21:32 > 0:21:36and are prepared to spend thousands on a single, beautiful, unique piece
0:21:36 > 0:21:38from my shop.
0:21:38 > 0:21:41- So you WILL be stocking fur? - Of course we will!
0:21:41 > 0:21:43If you could just enter your PIN?
0:21:43 > 0:21:46Have you listened to anything I've said?
0:21:46 > 0:21:48This is a niche outlet!
0:21:48 > 0:21:50No-body takes risks with my business.
0:21:51 > 0:21:53Excuse me. Auntie Di!
0:21:54 > 0:21:57Fine, I'll be upfront with your customers, even the students,
0:21:57 > 0:21:59if you don't mind them trashing the place.
0:21:59 > 0:22:01Auntie Di, I've worked hard for this.
0:22:01 > 0:22:05No, you think you deserve it because you're family.
0:22:05 > 0:22:08I need a rethink. A big one.
0:22:08 > 0:22:10Now get back to your lady.
0:22:10 > 0:22:12Just forget it.
0:22:12 > 0:22:14I'll make it half price for the inconvenience.
0:22:14 > 0:22:16If you want to sell fur, that's for your conscience.
0:22:16 > 0:22:19But I don't want anything to do with it.
0:22:21 > 0:22:25PROTESTERS PLOTTING
0:22:30 > 0:22:32They don't want us... Oh, look, here we go.
0:22:32 > 0:22:35Listen. It's none of my business,
0:22:35 > 0:22:37but there are ways to protest without getting yourself in trouble.
0:22:37 > 0:22:39What would you care?
0:22:39 > 0:22:40I care about a lot, actually.
0:22:40 > 0:22:42Anyway, my colleague showed me this website
0:22:42 > 0:22:44where protesters take pictures of people
0:22:44 > 0:22:46doing whatever it is that they do,
0:22:46 > 0:22:47and they post them on social media.
0:22:47 > 0:22:50So a name and shame? We'd get in trouble for that.
0:22:50 > 0:22:51Depends how you do it, I guess.
0:22:51 > 0:22:53What's it to you, anyway?
0:22:54 > 0:22:56Turns out they DO sell fur.
0:22:56 > 0:22:57I knew it! I knew it!
0:22:57 > 0:23:00And it's not closing down, it's just being refurbished.
0:23:01 > 0:23:03Right, OK. We can do something with this.
0:23:03 > 0:23:05Karen did the first lot. I just copied her.
0:23:05 > 0:23:08I showed you both how to do this.
0:23:08 > 0:23:10PHONE RINGS
0:23:12 > 0:23:13Mill Health Centre, good afternoon.
0:23:13 > 0:23:16Mrs Tembe keeps getting involved unnecessarily.
0:23:16 > 0:23:18She's micro-managing.
0:23:18 > 0:23:21She needs to just crack on with the important stuff.
0:23:21 > 0:23:25Well, if the basics are flawed, then the important stuff will fail.
0:23:25 > 0:23:27Oh, come on, Daniel, she has all of the qualities,
0:23:27 > 0:23:30and all the experience that we need. Have some faith.
0:23:33 > 0:23:35Now, look. If you drop all these three...
0:23:38 > 0:23:39You all right?
0:23:39 > 0:23:43No, I was lied to repeatedly at Zara's stupid shop.
0:23:43 > 0:23:45Oh. So they do sell fur. I hope you didn't buy anything?
0:23:45 > 0:23:48No. But it just means I can't go tonight, now,
0:23:48 > 0:23:49cos I've got nothing to wear.
0:23:49 > 0:23:51Well, it's tough sticking to your principles,
0:23:51 > 0:23:53but you did the right thing. Well done you.
0:23:53 > 0:23:54Don't patronise me, Al.
0:23:54 > 0:23:56I'm not up on politics like you are,
0:23:56 > 0:23:58but I do actually care about animal welfare.
0:23:58 > 0:23:59I'm sure you do!
0:23:59 > 0:24:02It's just I've never been to anything remotely like this ball.
0:24:02 > 0:24:05And I just thought for once in my life, I might feel...
0:24:05 > 0:24:07Oh, you're not going to understand. Forget it.
0:24:07 > 0:24:10Have you still got that thing that you wore for the calendar shoot,
0:24:10 > 0:24:12the Beyonce outfit?
0:24:12 > 0:24:13It's not posh enough.
0:24:13 > 0:24:16Of course it is! You looked very...all right.
0:24:16 > 0:24:19Just add a few bits and pieces to that and it'll do, won't it?
0:24:19 > 0:24:20Some gubbins...
0:24:20 > 0:24:23- Accessories!- Yeah, accessorize.
0:24:23 > 0:24:25You might be onto something there, actually, Al.
0:24:25 > 0:24:26Oh! Thank you very much!
0:24:29 > 0:24:30They say they're closing down,
0:24:30 > 0:24:32we know they're not.
0:24:32 > 0:24:35They claim they don't stock real fur, we know they do.
0:24:35 > 0:24:38And they won't answer any of our questions, not one.
0:24:38 > 0:24:39Draw your own conclusions,
0:24:39 > 0:24:41and watch this space.
0:24:41 > 0:24:43- CLEAR OFF!- Quick! Run. Now!
0:24:45 > 0:24:47GASPS
0:24:47 > 0:24:48Wow!
0:24:48 > 0:24:49Will I do?
0:24:49 > 0:24:50You look all right.
0:24:50 > 0:24:54You really, really do. You look incredible.
0:24:54 > 0:24:55HORN PARPS
0:24:55 > 0:24:56Ooh! Have a lovely time.
0:24:56 > 0:24:57Thanks.
0:24:59 > 0:25:00I SHALL go to the Ball.
0:25:07 > 0:25:08Have we got any garlic?
0:25:10 > 0:25:11Karen?
0:25:11 > 0:25:15Sorry, have you read this about the Treehouse trials?
0:25:16 > 0:25:21"It emerged that despite three visits to A&E,
0:25:21 > 0:25:24"one vulnerable teenager was left prey to the paedophiles
0:25:24 > 0:25:29"for a further 12 weeks before a foster family was found."
0:25:30 > 0:25:31It's unforgivable.
0:25:34 > 0:25:37I'm not looking forward to giving my evidence this week.
0:25:38 > 0:25:39I know.
0:25:46 > 0:25:50You know, we're not committing ourselves by filling out a form.
0:25:50 > 0:25:51It's a long process.
0:25:52 > 0:25:58We could start by offering emergency placements, or respite care.
0:25:58 > 0:26:00There are loads of options.
0:26:02 > 0:26:05And if we don't like what we hear,
0:26:05 > 0:26:06then we back out,
0:26:06 > 0:26:08straight away,
0:26:08 > 0:26:10I promise.
0:26:13 > 0:26:14OK?
0:26:17 > 0:26:18OK.
0:26:20 > 0:26:21Right.
0:26:30 > 0:26:31Morning.
0:26:31 > 0:26:33Not a good sign, showing up late on your first day.
0:26:33 > 0:26:36You're right, and I apologise.
0:26:36 > 0:26:39He was one of the greatest polymaths of the 18th century.
0:26:39 > 0:26:41A physician, a poet, an inventor.
0:26:41 > 0:26:42Never heard of him.
0:26:42 > 0:26:43Oh, oww!
0:26:43 > 0:26:46Contractions are about six minutes apart now. Are you all right, babe?
0:26:46 > 0:26:47Oh, yeah, I'm all good.
0:26:47 > 0:26:51All this is done without the surgery staff having to do anything.
0:26:51 > 0:26:52It is very impressive.