0:00:26 > 0:00:29MUSIC: Changes by David Bowie
0:00:47 > 0:00:49Oh, it's OK, he's here.
0:00:49 > 0:00:52Good luck.
0:00:52 > 0:00:53Morning.
0:00:53 > 0:00:56Not a good sign, showing up late on your first day.
0:00:56 > 0:00:59You're right and I apologise.
0:00:59 > 0:01:01I celebrated a bit too hard last night -
0:01:01 > 0:01:02getting the job.
0:01:02 > 0:01:05Forgot to turn on the alarm. I'm sorry.
0:01:05 > 0:01:08I'm ready to go now though. Shall I make us a coffee?
0:01:08 > 0:01:11Well, there's no time. Your first appointment's in 20 minutes.
0:01:11 > 0:01:13I've not seen the software.
0:01:13 > 0:01:15Well, whose fault is that? You'll have to wing it.
0:01:15 > 0:01:19It's straightforward enough. Questionnaire loads automatically when the tablet's turned on,
0:01:19 > 0:01:22management software's all on the laptop and the instructions are in the case.
0:01:22 > 0:01:24I'll talk you through it on the way to the car.
0:01:24 > 0:01:26I'm not laughing at your driving.
0:01:28 > 0:01:29Aw.
0:01:29 > 0:01:31Thanks for the lift
0:01:31 > 0:01:33and breakfast in bed.
0:01:33 > 0:01:34My pleasure.
0:01:34 > 0:01:36It's the small things, isn't it?
0:01:36 > 0:01:37Dinner on the sofa.
0:01:37 > 0:01:39Waking up together.
0:01:39 > 0:01:42Well, we could be waking up together every morning.
0:01:42 > 0:01:44I'd love that.
0:01:44 > 0:01:46Well, stop pussyfooting around and ask the kids.
0:01:46 > 0:01:48I have.
0:01:48 > 0:01:49When?
0:01:49 > 0:01:51Last week.
0:01:53 > 0:01:55Oh, give them time. They'll get used to the idea.
0:01:55 > 0:01:57They said yes.
0:01:59 > 0:02:00They agreed?
0:02:00 > 0:02:01Yeah.
0:02:01 > 0:02:03I thought there was going to be tears, tantrums.
0:02:03 > 0:02:06They didn't bat an eyelid.
0:02:06 > 0:02:09- Why didn't you tell me? - I don't know. It was too easy.
0:02:09 > 0:02:12I thought they'd change their mind
0:02:12 > 0:02:14So, we're finally doing this.
0:02:14 > 0:02:16Yeah, we are.
0:02:16 > 0:02:18- PHONE RINGS - Sorry.
0:02:22 > 0:02:24Hey, Paul.
0:02:24 > 0:02:27Er, how far apart are the contractions?
0:02:27 > 0:02:29OK, erm, bring her to St Phil's, I'm already here.
0:02:29 > 0:02:31Yeah, don't worry. Paul...
0:02:31 > 0:02:33Paul, calm down.
0:02:33 > 0:02:34OK.
0:02:34 > 0:02:35All right.
0:02:37 > 0:02:39I'll see you later.
0:02:42 > 0:02:44Oh, big yawn.
0:02:45 > 0:02:47Um, I was on the internet.
0:02:47 > 0:02:49- All night?- Yep, doing research.
0:02:49 > 0:02:50Yeah, right(!)
0:02:50 > 0:02:53No. Wikipedia, Britannica.com, but, most importantly,
0:02:53 > 0:02:56ErasmusDarwin.org.
0:02:56 > 0:02:58Erasmus Darwin? He sounds like a Dickens character.
0:02:58 > 0:03:02No, mate, he was one of the greatest polymaths of the 18th century.
0:03:02 > 0:03:04A physician, a poet, an inventor.
0:03:04 > 0:03:05Never heard of him.
0:03:05 > 0:03:08And that is an absolute disgrace, if I may say so.
0:03:08 > 0:03:11This man invented a manuscript copier,
0:03:11 > 0:03:14a speaking machine, a canal-boat lift.
0:03:14 > 0:03:17He supported the education of women. He's an extraordinary man.
0:03:17 > 0:03:19He should be universally lauded.
0:03:19 > 0:03:21There should be statues erected in his honour.
0:03:21 > 0:03:23In fact, there is one.
0:03:23 > 0:03:25It's in Asda car park - that's how I discovered him.
0:03:25 > 0:03:27He's got a statue in Asda car park?
0:03:27 > 0:03:29- Yeah. Him, and the other Lunartiks.- Lunatics?
0:03:29 > 0:03:32Lunar-tiks - members of the Lunar Society.
0:03:32 > 0:03:35They used to meet in the 1760s in Soho House in Birmingham.
0:03:35 > 0:03:37Josiah Wedgwood.
0:03:37 > 0:03:39Benjamin Franklin was one of them.
0:03:39 > 0:03:40Take a seat.
0:03:42 > 0:03:44Charlie Barston, Medivenus.
0:03:44 > 0:03:45Mrs Tembe's expecting me.
0:03:47 > 0:03:48Oh.
0:03:48 > 0:03:50Have you got an appointment?
0:03:50 > 0:03:529:15.
0:03:52 > 0:03:53Medivenus?
0:03:54 > 0:03:55Ooh, I'm ever so sorry.
0:03:55 > 0:03:57I think there's been a mistake
0:03:57 > 0:04:00cos she's in seeing Townsley Technologies, 9:15 to 9:45.
0:04:00 > 0:04:02Erm, have you got a card?
0:04:02 > 0:04:04I can get her to give you a call.
0:04:06 > 0:04:10Mrs Hollins, I have something in my case that
0:04:10 > 0:04:12Mrs Tembe would not want to miss.
0:04:12 > 0:04:13Have you now?
0:04:13 > 0:04:16If you let me wait until she's free,
0:04:16 > 0:04:19I promise to give you all the credit for making her day.
0:04:19 > 0:04:21How many of these do you handle over the course of a week?
0:04:23 > 0:04:26Not as many as I would like...
0:04:26 > 0:04:31though I am very keen to encourage our patients to rate our service.
0:04:31 > 0:04:35Placed in a prominent location, perhaps by the exit,
0:04:35 > 0:04:39patients can give their assessment via touch-screen on their way out.
0:04:39 > 0:04:42The data is sent wirelessly to our secure online storage facility
0:04:42 > 0:04:46and is transferred automatically to NHS England each month.
0:04:46 > 0:04:49All this is done without the surgery staff having to do anything.
0:04:51 > 0:04:52That is very impressive.
0:04:52 > 0:04:54It gets better.
0:04:54 > 0:04:56This package comes with management software, which means
0:04:56 > 0:04:59that you can log in, analyse questionnaire data
0:04:59 > 0:05:01or any comments that your patients give.
0:05:01 > 0:05:03You can track progress over time,
0:05:03 > 0:05:06monitor how initiatives impact on patient responses and
0:05:06 > 0:05:08identify any problems before they escalate.
0:05:09 > 0:05:12Feel free to explore. I've loaded it with dummy data.
0:05:17 > 0:05:20We went for a walk, not that you can call this walking.
0:05:20 > 0:05:21It's good to keep moving.
0:05:21 > 0:05:22SHE GROANS
0:05:22 > 0:05:25Contractions are about six minutes apart now.
0:05:25 > 0:05:26Are you all right, babe?
0:05:26 > 0:05:30Oh, yeah, I'm all good. Oh, my belly feels like it's in a vice.
0:05:30 > 0:05:34Get used to it. You might be here for a few hours yet, eh?
0:05:34 > 0:05:36When you're ready, get on the bed
0:05:36 > 0:05:38and I'll see how dilated you are. Yeah?
0:05:40 > 0:05:42Oh, can't you just knock me out and
0:05:42 > 0:05:45take him away before I wake up?
0:05:46 > 0:05:48I am doing the right thing, hey?
0:05:48 > 0:05:51Let's concentrate on getting him out safe and sound.
0:05:55 > 0:05:58Well, that was most enlightening.
0:05:58 > 0:06:01If you'd like to take advantage of the free trial,
0:06:01 > 0:06:03we can have you up and running within 24 hours.
0:06:03 > 0:06:04I will let you know.
0:06:05 > 0:06:08Mrs Tembe, this is Charlie Barston from Medivenus.
0:06:08 > 0:06:10Medivenus?
0:06:10 > 0:06:13We supply computerised Friends & Family Test software.
0:06:13 > 0:06:16He thought he had an appointment, but it wasn't on the system.
0:06:16 > 0:06:19I hope you'll forgive the mix-up and let me show you our package.
0:06:19 > 0:06:20There has been no mix-up.
0:06:21 > 0:06:24Someone from Medivenus called and cancelled.
0:06:24 > 0:06:25Didn't they?
0:06:25 > 0:06:27Did they? I don't...
0:06:27 > 0:06:29No, you left a message.
0:06:29 > 0:06:31Maybe Valerie took it?
0:06:31 > 0:06:33If you could spare 20 minutes, I'd love to show you how
0:06:33 > 0:06:35Medivenus can streamline the collection
0:06:35 > 0:06:37and management of your Friends & Family Test data.
0:06:39 > 0:06:41You haven't got an appointment until 11:30.
0:06:44 > 0:06:46Well, as you are here,
0:06:46 > 0:06:50it will be interesting to see how your system measures up. Please.
0:06:57 > 0:07:02Thank you for taking the time to experience what Medivenus has to offer.
0:07:02 > 0:07:06First of all, I'd like to start with the patient questionnaire,
0:07:06 > 0:07:08which is on this tablet.
0:07:08 > 0:07:10You can place this behind reception...
0:07:12 > 0:07:13..or on the desk,
0:07:13 > 0:07:17or purchase one of the optional stands we...
0:07:17 > 0:07:18also supply.
0:07:20 > 0:07:22Just takes a second to load.
0:07:22 > 0:07:24Anyway, with this technology at your fingertips,
0:07:24 > 0:07:28there's no need for a bunch of forms cluttering up the place.
0:07:32 > 0:07:33It won't be long.
0:07:35 > 0:07:38I'm sorry about this. One moment.
0:07:45 > 0:07:47There seems to be a fault.
0:07:49 > 0:07:50Erm...
0:07:53 > 0:07:55As you can see, the tablet provides
0:07:55 > 0:07:59a colourful and graphical representation
0:07:59 > 0:08:01of the Friends & Family Test.
0:08:01 > 0:08:03Er, no, it does not.
0:08:06 > 0:08:08It will...
0:08:08 > 0:08:10once I get it sorted. The patient simply touches
0:08:10 > 0:08:12the option that applies to them and...
0:08:12 > 0:08:15Mr Barston, your equipment is not working.
0:08:20 > 0:08:21I'll tell you what,
0:08:21 > 0:08:23why don't we get a cuppa, yeah?
0:08:23 > 0:08:25I'll call HQ and then we can...
0:08:25 > 0:08:28I do not see the relevance of continuing this conversa...
0:08:28 > 0:08:31Mrs Tembe, it's my first day in the job and I didn't
0:08:31 > 0:08:35have a chance to check the equipment before coming here.
0:08:35 > 0:08:37Please, give me the opportunity
0:08:37 > 0:08:39to put things right.
0:08:44 > 0:08:48So, picture the scene. It's a full moon and the members of the Lunar Society have met...
0:08:48 > 0:08:50To sacrifice virgins!
0:08:50 > 0:08:54No...to discuss philosophy, ethics and technology.
0:08:54 > 0:08:56That is Erasmus Darwin's Moonstone.
0:09:02 > 0:09:03Is that a bow?
0:09:03 > 0:09:06No, that's only a horizontal windmill. Amazing!
0:09:07 > 0:09:09Nah, I can't see it.
0:09:09 > 0:09:10That is a terrible photograph.
0:09:10 > 0:09:14There's a better one on the other page, I think.
0:09:14 > 0:09:15Oh, what have we got here?
0:09:16 > 0:09:17Number nine.
0:09:17 > 0:09:21Oh, n-n-n-no! No, Jimmi! No, no, no, that's not fair!
0:09:21 > 0:09:22It's OK, it's OK. Check it out, check it out.
0:09:22 > 0:09:27"Number nine. Letherbridge-based GP and inventor
0:09:27 > 0:09:30"Doctor Haskey's a man very much in demand with the ladies."
0:09:30 > 0:09:32It's a load of old rubbish.
0:09:32 > 0:09:35"His money-spinning app and legendary bedside manner..."
0:09:35 > 0:09:38"Legendary bedside manner"? Did you write that? "..wins him
0:09:38 > 0:09:41"ninth place in the West Midlands' most eligible bachelors list."
0:09:41 > 0:09:43OK, leave it with me.
0:09:44 > 0:09:46- How did you get on?- I didn't.
0:09:46 > 0:09:49- Your kit doesn't work. - Of course it does.
0:09:50 > 0:09:51Be my guest.
0:09:51 > 0:09:53I can't deal with it now. I've got to go and meet Jan.
0:09:53 > 0:09:55The scary, stern one?
0:09:55 > 0:09:57My business partner is not stern and scary.
0:09:57 > 0:10:00She was in my interview. I was quaking in my boots.
0:10:00 > 0:10:01Oh, really? To be honest with you,
0:10:01 > 0:10:04I thought you were under-qualified and overconfident.
0:10:04 > 0:10:06So how come I got the job?
0:10:06 > 0:10:08We needed someone urgently.
0:10:08 > 0:10:09You were desperate.
0:10:09 > 0:10:10Good to know.
0:10:10 > 0:10:14- Is there somewhere I can go through the software package?- There.
0:10:14 > 0:10:17And I'll need another tablet, too, for my next appointment.
0:10:20 > 0:10:22If I'm not back by 11:00, you'll lock up.
0:10:23 > 0:10:27That crummy website misspelt my name and they got all their facts wrong.
0:10:27 > 0:10:28My code is open source -
0:10:28 > 0:10:30I never made one penny from it.
0:10:30 > 0:10:32Ah, well, more fool you.
0:10:32 > 0:10:34It's not all about the money, is it?
0:10:34 > 0:10:37Erasmus Darwin gave away his invention for steering carriages.
0:10:37 > 0:10:40Doctor Carter, you'll know of Erasmus Darwin, won't you?
0:10:40 > 0:10:43Scientist, inventor, abolitionist.
0:10:43 > 0:10:46Yeah. Well, I'm not sure he'd have made it onto the West Midlands'
0:10:46 > 0:10:48most eligible bachelor list.
0:10:48 > 0:10:50He's absolutely raw.
0:10:50 > 0:10:52What, you been hangin' wiv da kids, bruv?
0:10:53 > 0:10:55Who else have you told?
0:10:55 > 0:10:56What?
0:10:56 > 0:10:58No-one.
0:11:05 > 0:11:08We meet again. Charlie Barston, Medivenus.
0:11:08 > 0:11:09Rowena Townsley.
0:11:10 > 0:11:11Do you come here often?
0:11:11 > 0:11:13My first time, but not my last.
0:11:16 > 0:11:18Thank you.
0:11:18 > 0:11:19Bye.
0:11:20 > 0:11:22Charlie Barston, Medivenus.
0:11:22 > 0:11:25I've got an 11:30 appointment with David Fryer.
0:11:27 > 0:11:29Oh. There's nothing here.
0:11:30 > 0:11:32SCREAMS OF PAIN
0:11:32 > 0:11:33Do you want a back rub, babe?
0:11:33 > 0:11:35No, just leave me alone!
0:11:35 > 0:11:36OK, a nice warm bath.
0:11:36 > 0:11:38I don't want a bath! I want Emma!
0:11:38 > 0:11:40Ah, I thought we were getting on so well, as well.
0:11:40 > 0:11:42- Ohh, please!- She's at work.
0:11:42 > 0:11:45- Please, Ruhma. - OK, OK. I'll give it a try.
0:11:46 > 0:11:47Here you are.
0:11:47 > 0:11:48No...
0:11:48 > 0:11:50You've got to stay hydrated, babe.
0:11:50 > 0:11:51Hey, Em.
0:11:51 > 0:11:54Hey, Emma, it's me. I'm at the hospital with Rhiannon and Paul.
0:11:54 > 0:11:58Baby's on its way and she would really like you to be here. OK.
0:12:04 > 0:12:06That was a monumental waste of time.
0:12:06 > 0:12:08They've signed with a competitor.
0:12:08 > 0:12:11And whoever booked my appointments needs to go on a course.
0:12:11 > 0:12:13They weren't expecting me at Eastvale Dental
0:12:13 > 0:12:16and the only reason they agreed to see me at the university is
0:12:16 > 0:12:18cos I blagged my way in.
0:12:18 > 0:12:19But Rowena booked them.
0:12:19 > 0:12:22Yeah, admin confirmed right after you accepted the job offer.
0:12:22 > 0:12:23Rowena?
0:12:23 > 0:12:24Yeah. You're covering for her.
0:12:24 > 0:12:26Her dad had a fall. She's gone to Devon to look after him.
0:12:26 > 0:12:29- Not Rowena Townsley?- Yes.
0:12:29 > 0:12:32She's not in Devon, she's in Letherbridge flogging software.
0:12:32 > 0:12:33Don't be ridiculous!
0:12:33 > 0:12:35I ran into her twice today.
0:12:35 > 0:12:37She'd just gone in with Mrs Tembe,
0:12:37 > 0:12:39when I arrived for my non-existent appointment,
0:12:39 > 0:12:40and she was at Eastvale.
0:12:40 > 0:12:42Well, you must have got the name mixed up.
0:12:42 > 0:12:44I haven't. Rowena Townsley of Townsley Technologies.
0:12:44 > 0:12:48Rowena has taken a six-month sabbatical to be with her dad.
0:12:49 > 0:12:52That's why your kit's not working - she trashed it.
0:12:52 > 0:12:55I don't believe this. You mess up and you're trying to blame someone
0:12:55 > 0:12:56who's not even here to defend herself?
0:12:56 > 0:12:58And why isn't she here?
0:12:58 > 0:13:00Cos she's gone off and started her own company.
0:13:00 > 0:13:02Rowena wouldn't do anything like that.
0:13:02 > 0:13:03Oh, really?
0:13:03 > 0:13:06You're incompetent. I knew it was a mistake taking a chance on you.
0:13:08 > 0:13:10You made your mistake way before I arrived.
0:13:11 > 0:13:13Rowena Townsley has stitched you up.
0:13:18 > 0:13:20Mrs Hollins?
0:13:20 > 0:13:21It's Charlie Barston.
0:13:22 > 0:13:24Yeah. It was something of a disaster.
0:13:25 > 0:13:28Eh, but you'll never guess why.
0:13:28 > 0:13:31Sabotage. Yeah.
0:13:31 > 0:13:34Would I be able to speak with Mrs Tembe?
0:13:34 > 0:13:37Something's wrong. I haven't had a contraction for ages.
0:13:37 > 0:13:38Seven and a half minutes.
0:13:38 > 0:13:41It's normal to have a bit of a lull at this stage.
0:13:41 > 0:13:44You make the most of it cos you're going to need your energy. Ah-ha.
0:13:44 > 0:13:45- Hi!- Emma!
0:13:45 > 0:13:48I'm sorry! I didn't get the message till after morning surgery.
0:13:48 > 0:13:50Don't worry, you haven't missed much - just a load of abuse.
0:13:50 > 0:13:52Oh, I'm sorry. I didn't mean it.
0:13:52 > 0:13:54It's not going to be long now - she's fully dilated.
0:13:54 > 0:13:56Oh! Ah! Oww! Ooh!
0:13:56 > 0:13:58Breathe. Come on, don't forget to breathe.
0:14:00 > 0:14:01Thank you for seeing me.
0:14:03 > 0:14:04Before you continue,
0:14:04 > 0:14:07let me make my position very clear.
0:14:07 > 0:14:09I cannot see any circumstance
0:14:09 > 0:14:12where I would want to do business with you.
0:14:12 > 0:14:14This isn't about getting a sale.
0:14:14 > 0:14:17My reputation is very important to me.
0:14:17 > 0:14:19You were not thinking about your reputation
0:14:19 > 0:14:22when you tampered with your ex-employer's equipment.
0:14:22 > 0:14:25I'm not proud of that, but I was very distressed at the time.
0:14:26 > 0:14:30Have you ever been in a position where someone has undermined
0:14:30 > 0:14:32you to the point where you question your sanity?
0:14:34 > 0:14:36I'm quite a strong person and I put up with the snide,
0:14:36 > 0:14:38sexist comments for weeks...
0:14:38 > 0:14:42but it got to the point where I didn't feel safe on my own with him.
0:14:43 > 0:14:46Who is this person you speak of?
0:14:46 > 0:14:47One of the company directors.
0:14:47 > 0:14:49And is that why you left your job?
0:14:51 > 0:14:52And you did not report it?
0:14:52 > 0:14:55Sometimes it's easier to walk away.
0:14:55 > 0:14:57I'd always planned on running my own business
0:14:57 > 0:14:59and it seemed like the right time.
0:14:59 > 0:15:02I realise my behaviour doesn't put me in a good light,
0:15:02 > 0:15:04but at least now you have the context.
0:15:08 > 0:15:09I thank you for your honesty.
0:15:09 > 0:15:11I appreciate you hearing me out.
0:15:11 > 0:15:13I'm sure you're very busy.
0:15:13 > 0:15:15If I can help with anything,
0:15:15 > 0:15:17well, you have my details.
0:15:17 > 0:15:18Yes, of course.
0:15:19 > 0:15:23Medivenus's new sales representative...
0:15:23 > 0:15:25I checked him out on social media.
0:15:26 > 0:15:28He's as bad as his MD.
0:15:30 > 0:15:32All right. Erm, sit.
0:15:32 > 0:15:33Rhiannon? Baby's nearly here.
0:15:33 > 0:15:36Now, I need one deep breath, and you breathe out
0:15:36 > 0:15:39- and you push as hard as you can. OK? - I can't, I can't!
0:15:39 > 0:15:41Come on, you're doing great. One more push.
0:15:41 > 0:15:42You're nearly there now, come on!
0:15:42 > 0:15:44OK, I can see his head.
0:15:44 > 0:15:46SHE SCREAMS
0:15:49 > 0:15:51Ah, you've done it, babe.
0:15:51 > 0:15:52Well done.
0:15:53 > 0:15:55RHIANNON GASPS AND MOANS
0:15:57 > 0:15:58What's wrong?
0:15:58 > 0:16:00Nothing. Baby just needs a bit of help, that's all.
0:16:00 > 0:16:02Well done! You did it!
0:16:02 > 0:16:06- I did it.- You did it. Well done, sweetheart.- You did it.
0:16:06 > 0:16:08Yes, Mr Preston.
0:16:08 > 0:16:09Yep, I'll see you soon.
0:16:10 > 0:16:11I'll look forward to it.
0:16:15 > 0:16:18He manages half a dozen practices.
0:16:18 > 0:16:19Yeah, I get it.
0:16:19 > 0:16:22You've bagged another meeting. I don't need a running commentary.
0:16:23 > 0:16:24Good job, Charlie.
0:16:24 > 0:16:27We might just get this show back on the road with your sterling efforts.
0:16:27 > 0:16:29Look, I've spent months building this company.
0:16:29 > 0:16:33I've worked evening and weekends, ploughed every penny I have into
0:16:33 > 0:16:35just trying to get it off the ground.
0:16:35 > 0:16:36You've been here less than a day.
0:16:36 > 0:16:40You'll forgive me if I don't celebrate your success with sufficient gusto.
0:16:40 > 0:16:41OK, so I'm a bit brash.
0:16:41 > 0:16:44At least I'm not a two-faced shark.
0:16:44 > 0:16:45I'm on your side here.
0:16:47 > 0:16:48COMPUTER BEEPS
0:16:50 > 0:16:52Mrs Tembe.
0:16:52 > 0:16:54Could this be appointment number six?
0:16:54 > 0:16:58"I have spoken with Rowena Townsley regarding your accusations
0:16:58 > 0:17:00"and, whilst her actions cannot be condoned,
0:17:00 > 0:17:03"there are mitigating circumstances."
0:17:03 > 0:17:05What mitigating circumstances?
0:17:05 > 0:17:08"During our conversation, she advised me of your
0:17:08 > 0:17:09"threatening behaviour."
0:17:09 > 0:17:11I didn't threaten her!
0:17:11 > 0:17:14"I will not be inviting you to present Medivenus's software package
0:17:14 > 0:17:17"and would request that you do not contact me again on this matter."
0:17:17 > 0:17:19Great!
0:17:19 > 0:17:20Why would she believe her over me?
0:17:23 > 0:17:26- BABY CRYING - Shhh.
0:17:26 > 0:17:28I think there's somebody who wants to meet you.
0:17:28 > 0:17:31Ahhh.
0:17:31 > 0:17:32Hello, Nicky.
0:17:33 > 0:17:34Oh, you've got a name.
0:17:36 > 0:17:37Nicolas.
0:17:38 > 0:17:40After Rhiannon's grandad.
0:17:40 > 0:17:42That's lovely.
0:17:42 > 0:17:43Ruhma?
0:17:44 > 0:17:46Social Services?
0:17:46 > 0:17:48I have to let them know.
0:17:57 > 0:17:59Appointment number 12.
0:17:59 > 0:18:01It doesn't matter.
0:18:01 > 0:18:02You're out of a job.
0:18:03 > 0:18:04What?!
0:18:04 > 0:18:07I've just been through the figures with Jan.
0:18:07 > 0:18:10Medivenus's is about to go into administration.
0:18:10 > 0:18:11We've run out of money.
0:18:11 > 0:18:14- But, what about...?- Our projected sales figures were wrong.
0:18:14 > 0:18:16Catastrophically wrong.
0:18:16 > 0:18:19Not one of the free trials that Rowena set up turned into a sale.
0:18:20 > 0:18:23She's signed your customers up to her new company.
0:18:23 > 0:18:24No, she wouldn't do that.
0:18:24 > 0:18:26Bella, the woman is unscrupulous.
0:18:26 > 0:18:28You can't let her get away with it.
0:18:28 > 0:18:32OK, well, even if you're right, what am I supposed to do?
0:18:32 > 0:18:34I've just lost everything.
0:18:34 > 0:18:37How did she get up and running so quickly?
0:18:37 > 0:18:40You can't develop a software package overnight.
0:18:40 > 0:18:42Do you think she copied my software?
0:18:42 > 0:18:43She's stolen your customers.
0:18:43 > 0:18:46Why not sell them something that they've already tested?
0:18:47 > 0:18:50Well, I suppose it makes sense.
0:18:50 > 0:18:52Cheer up. That's a good thing.
0:18:58 > 0:18:59DOOR OPENS
0:19:00 > 0:19:02We need to speak with Mrs Tembe, urgently.
0:19:02 > 0:19:06Don't take this the wrong way, Charlie, but I really don't think she wants to see you.
0:19:06 > 0:19:07Please, this is really important.
0:19:07 > 0:19:10All right. Will you leave or I am going to call security?
0:19:12 > 0:19:15Mrs Tembe, I'll go, if that's what it takes,
0:19:15 > 0:19:17but you need to listen to what Bella has to say.
0:19:17 > 0:19:21She's about to lose her business because of Rowena Townsley.
0:19:21 > 0:19:22That is not my problem.
0:19:24 > 0:19:26Rowena lied to Bella.
0:19:26 > 0:19:28She's also lied to you
0:19:28 > 0:19:30and you've believed her lies.
0:19:30 > 0:19:32Isn't that a problem?
0:19:32 > 0:19:33Don't you want to know the truth?
0:19:36 > 0:19:37All right, come.
0:19:47 > 0:19:50I set up Medivenus a few months ago, with a college friend,
0:19:50 > 0:19:52to sell and to develop medical software.
0:19:52 > 0:19:56We hired Rowena to present our first product to potential customers.
0:19:56 > 0:19:58She was with us for three and a half months,
0:19:58 > 0:20:01then she offered her resignation, citing personal reasons.
0:20:01 > 0:20:03Sexual harassment.
0:20:04 > 0:20:06S-sorry? Sexual Harassment?
0:20:06 > 0:20:08Who sexually harassed her? Me?
0:20:08 > 0:20:10One of your male managing directors.
0:20:10 > 0:20:12My business partner is a woman.
0:20:12 > 0:20:13We have a female admin assistant
0:20:13 > 0:20:16and Charlie only started working for us today.
0:20:16 > 0:20:18There are no other men involved in the company.
0:20:18 > 0:20:21Rowena stated her own business while working for Bella.
0:20:21 > 0:20:25She's been signing up Medivenus's customers to her own
0:20:25 > 0:20:27company at the end of their free trials.
0:20:27 > 0:20:30If I don't get several thousand pounds by the end of the week,
0:20:30 > 0:20:32I'm out of business.
0:20:32 > 0:20:34I am sorry, there is nothing I can do.
0:20:34 > 0:20:37Rowena didn't stop at stealing our customers.
0:20:37 > 0:20:39We think she copied my software
0:20:39 > 0:20:41and she's been selling it off as her own.
0:20:41 > 0:20:43You've seen it.
0:20:43 > 0:20:45She gave you a demonstration.
0:20:45 > 0:20:46Would you just tell me what you think?
0:20:46 > 0:20:49Is it the same, similar, or totally different?
0:20:52 > 0:20:56Not just any botanist. He was an incredible botanist.
0:20:56 > 0:20:59He translated the works of Carl Linnaeus from Latin into English.
0:20:59 > 0:21:03He was the first person to properly get their mind around photosynthesis.
0:21:03 > 0:21:04Can't believe I've never heard of him.
0:21:04 > 0:21:06Thank you, Sidney!
0:21:06 > 0:21:09It's really nice to talk to someone who appreciates genius.
0:21:09 > 0:21:11The range of interests, the modern thinking.
0:21:11 > 0:21:13It's incredible, really.
0:21:13 > 0:21:14Oh, come on! Don't encourage him.
0:21:14 > 0:21:16We'll be revisiting the lunatics next.
0:21:16 > 0:21:18- Lunatics?- Lunar-tiks.
0:21:18 > 0:21:20Members of the Lunar Society.
0:21:20 > 0:21:23Now, that is one club I would have loved to have joined.
0:21:23 > 0:21:25Some of the finest minds of the Enlightenment
0:21:25 > 0:21:27and Erasmus Darwin was a founding member.
0:21:27 > 0:21:30Ah, look. Al's already in an exclusive group. Check this out.
0:21:30 > 0:21:32- Jimmi.- What?
0:21:34 > 0:21:35Hang on, hang on.
0:21:37 > 0:21:39West Midlands' most eligible bachelor list.
0:21:41 > 0:21:43And he's only number nine!
0:21:45 > 0:21:48Well, there are differences.
0:21:48 > 0:21:50The colour scheme,
0:21:50 > 0:21:51the company name...
0:21:53 > 0:21:56..but, other than that, the programmes appear to be identical.
0:21:57 > 0:22:00Well, thank you. That's been a big help.
0:22:00 > 0:22:04The thing is, Mrs Tembe, in order to prove conclusively
0:22:04 > 0:22:06that she's breached copyright,
0:22:06 > 0:22:08we need to check her source code -
0:22:08 > 0:22:09the stuff that makes it work.
0:22:09 > 0:22:12Please, I know what a source code is.
0:22:14 > 0:22:16There's no chance Rowena's going to let us see it.
0:22:17 > 0:22:20But, if you'd agree to a free trial?
0:22:20 > 0:22:22- Er, no.- Oh, but, please?
0:22:22 > 0:22:25Look, I am sorry. I do not want to get involved.
0:22:25 > 0:22:28Mrs Tembe, you are a woman of integrity.
0:22:29 > 0:22:31Don't stand back and let the bad guys win.
0:22:35 > 0:22:39And you have three months to try the product before you have to pay a penny.
0:22:40 > 0:22:41Thank you.
0:22:41 > 0:22:44I would like to, er, I would like to see the software first.
0:22:44 > 0:22:46Oh, of course.
0:22:49 > 0:22:50We are ready.
0:22:53 > 0:22:55What?
0:22:55 > 0:22:56Afternoon.
0:22:56 > 0:22:58She's a competitor.
0:22:58 > 0:23:01You can't show her my software, it's in the terms and conditions
0:23:01 > 0:23:02How could you?
0:23:02 > 0:23:04I have every right to set up my own business.
0:23:04 > 0:23:08Yes, you do. But setting it up while still taking a salary from me?
0:23:08 > 0:23:10Lying about a sick relative? Poaching my customers?
0:23:10 > 0:23:13There was nothing in my contract of employment to prevent me.
0:23:13 > 0:23:17I didn't think anyone would stoop so low! Why? You must have known it would have put us out of business.
0:23:17 > 0:23:21If you're going to run a company, you really should protect your assets better.
0:23:21 > 0:23:24Oh, so that's why you did it? You thought you could get away with it?
0:23:24 > 0:23:26Well, if you're not interested, then I'll just uninstall...
0:23:26 > 0:23:28Bella.
0:23:28 > 0:23:30What about the code?
0:23:30 > 0:23:31- It's mine.- Are you sure?
0:23:31 > 0:23:34That software belongs to Townsley Technologies.
0:23:35 > 0:23:36What does this line do then?
0:23:36 > 0:23:37Oh, come on.
0:23:37 > 0:23:39Would you like a clue?
0:23:39 > 0:23:40It's my mother's date of birth.
0:23:40 > 0:23:42The software would work fine without it.
0:23:42 > 0:23:46It's my tribute to her and it's proof that I wrote the code.
0:23:46 > 0:23:48She could sue you for compensation -
0:23:48 > 0:23:51- up to half a million quid.- You're not going to take me to court.
0:23:51 > 0:23:54Oh, I have agreed to be a witness, if necessary.
0:23:55 > 0:23:58And what I have to say would reflect very badly on you.
0:23:59 > 0:24:02On the other hand, you could save yourself a lot of aggro
0:24:02 > 0:24:05and a massive claim for damages
0:24:05 > 0:24:06by sorting it here and now.
0:24:06 > 0:24:07What do you want?
0:24:07 > 0:24:10I want to buy Townsley Technologies.
0:24:10 > 0:24:13We have, er, prepared a contract.
0:24:14 > 0:24:16Let me summarise.
0:24:16 > 0:24:19You agree to sell Townsley Technologies to
0:24:19 > 0:24:23Bella Deakin for the sum of one pound.
0:24:23 > 0:24:25You want to buy my company for a pound?
0:24:25 > 0:24:27I want all of your customer contracts, assets,
0:24:27 > 0:24:30and funds transferred directly to Medivenus,
0:24:30 > 0:24:31with immediate effect.
0:24:31 > 0:24:33You get to keep any debts.
0:24:34 > 0:24:35Take the offer.
0:24:35 > 0:24:37It's more than fair.
0:24:37 > 0:24:39No!
0:24:41 > 0:24:43News travels very quickly in medical circles.
0:24:44 > 0:24:48You will have no customers once they know that you are being
0:24:48 > 0:24:50sued for breach of copyright.
0:25:00 > 0:25:01What's going on?
0:25:02 > 0:25:05Ms Townsley is in the process of transferring her
0:25:05 > 0:25:08funds from her business account to Medivenus.
0:25:13 > 0:25:16Well, thank you, Mrs Tembe. You've saved my business.
0:25:16 > 0:25:18I'm just glad that it all worked out.
0:25:18 > 0:25:20You're too modest.
0:25:20 > 0:25:24She threatened to denounce Townsley Technologies at the next practice managers' conference.
0:25:24 > 0:25:27There is no value in a business with a bad name.
0:25:27 > 0:25:29So, Mrs Tembe,
0:25:29 > 0:25:32how about we seal the deal on our Friends and Family Test package?
0:25:32 > 0:25:34Ever the keen salesman.
0:25:34 > 0:25:38We're a supplier with a top-notch product at a competitive price.
0:25:38 > 0:25:42And I am a manager with a whole marketplace to explore.
0:25:43 > 0:25:47If Medivenus has the best deal, then we will talk...
0:25:47 > 0:25:48when I am ready.
0:25:56 > 0:25:57He's perfect.
0:25:57 > 0:25:58How's he doing?
0:25:59 > 0:26:01BABY CRIES
0:26:01 > 0:26:02Have you got to take him now?
0:26:02 > 0:26:05He needs to go to neo-natal for a while,
0:26:05 > 0:26:07and you can go and see him.
0:26:07 > 0:26:08Jane's agreed.
0:26:09 > 0:26:11Thank you.
0:26:18 > 0:26:20BABY COUGHS AND CRIES
0:26:29 > 0:26:30Ruhma?
0:26:32 > 0:26:33Shh, shh.
0:26:37 > 0:26:40How long will he be in the neo-natal unit?
0:26:40 > 0:26:42- Jane's coming same time tomorrow. - BABY CRIES
0:26:44 > 0:26:46That's not much of a reprieve.
0:26:46 > 0:26:47Emma, it was the best I could do.
0:26:47 > 0:26:49Really? 24 hours?
0:26:50 > 0:26:53Well, what happens then?
0:26:53 > 0:26:56Because I don't think she can take much more.
0:26:57 > 0:26:59Look, I'd better go.
0:27:15 > 0:27:18The time has come for the great adventure to begin.
0:27:18 > 0:27:20You stupid...!
0:27:20 > 0:27:23I'm trying to keep you healthy and safe.
0:27:23 > 0:27:26You think you know everything, but you know don't know anything. Get lost!
0:27:26 > 0:27:28Be quiet! I can't do this with you going on at me!
0:27:28 > 0:27:31It's going to be OK.
0:27:31 > 0:27:34Question is, Danny boy,
0:27:34 > 0:27:36what are you prepared to do about it this time?