0:00:25 > 0:00:28MUSIC: Bad Blood by Taylor Swift
0:00:28 > 0:00:31# Now we got problems And I don't think we can solve them
0:00:31 > 0:00:32# You made a really deep cut... #
0:00:32 > 0:00:34- SHE SINGS ALONG - # And, baby, now we got bad blood... #
0:00:34 > 0:00:37Will you stop that?
0:00:37 > 0:00:38- What?- That!
0:00:40 > 0:00:42Spoilsport.
0:00:42 > 0:00:44So, are you coming tonight or what?
0:00:44 > 0:00:45Coming?
0:00:47 > 0:00:48Indoor skydiving.
0:00:48 > 0:00:50You're kidding!
0:00:50 > 0:00:51Are you chicken?
0:00:51 > 0:00:5530 feet in the air, held up by a giant electric fan -
0:00:55 > 0:00:57not my idea of fun, that's all.
0:00:57 > 0:00:59CLUCKS LIKE A CHICKEN
0:00:59 > 0:01:01Shut up.
0:01:01 > 0:01:03Shut up! THEY LAUGH
0:01:03 > 0:01:06Come on, it will be a laugh.
0:01:06 > 0:01:08I will call them and book you a place.
0:01:08 > 0:01:10Cally, sit down.
0:01:10 > 0:01:12MUSIC: Bad Blood by Taylor Swift
0:01:12 > 0:01:13And turn that off!
0:01:13 > 0:01:15You sound just like Mum!
0:01:22 > 0:01:24DOORBELL RINGS
0:01:24 > 0:01:27MUSIC: Bad Blood by Taylor Swift
0:01:28 > 0:01:32DOORBELL RINGS
0:01:32 > 0:01:34KNOCK AT DOOR
0:01:43 > 0:01:45She's playing that blasted song again.
0:01:45 > 0:01:46Do you know what time it is?
0:01:46 > 0:01:48Sorry, did she wake you up?
0:01:48 > 0:01:52- I'm not standing on your doorstep in my dressing gown for fun. - I'm really sorry.
0:01:52 > 0:01:54Honestly, Jenna, a bit of consideration wouldn't go amiss.
0:01:54 > 0:01:56I'll have a word.
0:01:56 > 0:01:59Let's hope it's more effective than the last time and the time before!
0:01:59 > 0:02:01Go back to bed, I'll turn it off.
0:02:01 > 0:02:03You can't carry on like this, Jenna.
0:02:03 > 0:02:06If this doesn't stop, I'll have to call the police.
0:02:10 > 0:02:12MUSIC STOPS
0:02:12 > 0:02:16SHE COUGHS
0:02:18 > 0:02:21Cally! Get down here. You left the gas on.
0:02:24 > 0:02:27But, best of all. Listen up.
0:02:27 > 0:02:28- WOLF WHISTLE - Can I have a go?
0:02:28 > 0:02:31- Fill your boots. - MACHINE BLOWS RASPBERRIES
0:02:31 > 0:02:32That's brilliant.
0:02:32 > 0:02:34I'm not sure Mrs Tembe will agree.
0:02:34 > 0:02:36She certainly does not.
0:02:38 > 0:02:39- ALL:- Surprise!
0:02:39 > 0:02:43This is the automated patient feedback machine.
0:02:43 > 0:02:45It asks the patient questions such as,
0:02:45 > 0:02:48"How would you rate your interaction with the reception staff today?"
0:02:48 > 0:02:51Then the patients have four buttons that they can choose from.
0:02:51 > 0:02:53The first one being a really happy face.
0:02:53 > 0:02:54WOLF WHISTLE
0:02:54 > 0:02:56The second one being a quite smiley face.
0:02:56 > 0:02:58- MACHINE:- Seven!
0:02:58 > 0:03:00The third one being a little bit of an unhappy face.
0:03:00 > 0:03:01Ouch.
0:03:01 > 0:03:04- And the fourth, the really grumpy face. - MACHINE BLOWS RASPBERRIES
0:03:04 > 0:03:06I get the picture, Dr Haskey.
0:03:06 > 0:03:07It stores all the information
0:03:07 > 0:03:11and it's really easy to collate at the end of a review period.
0:03:11 > 0:03:15This is the answer, Mrs Tembe, to all your patient feedback woes.
0:03:15 > 0:03:18- And I got a really good deal. - MACHINE BLOWS RASPBERRIES - Oh. Sorry, I didn't mean to do that.
0:03:18 > 0:03:20Does it usually make those revolting noises?
0:03:20 > 0:03:22No, he did that.
0:03:22 > 0:03:24I modified it just a little bit.
0:03:24 > 0:03:26MACHINE BLOWS RASPBERRIES
0:03:26 > 0:03:28That wasn't me!
0:03:28 > 0:03:33Dr Haskey, undo whatever you have done and return it - today.
0:03:33 > 0:03:35You haven't given it a chance yet.
0:03:35 > 0:03:37Yeah, I think it's a good idea.
0:03:37 > 0:03:40I cannot imagine that our patients will be inclined
0:03:40 > 0:03:43to use such a thing, especially with those noises.
0:03:43 > 0:03:45They're more likely to give feedback with that
0:03:45 > 0:03:49than some long-winded, dozy questionnaire.
0:03:49 > 0:03:52I spent a lot of time doing those.
0:03:52 > 0:03:54Mrs Tembe, I think you should give it a chance.
0:03:58 > 0:03:59Right.
0:03:59 > 0:04:01I will think about it.
0:04:01 > 0:04:04But first I want you to undo those noises.
0:04:04 > 0:04:09And I want you all to remember that this is not a toy!
0:04:09 > 0:04:13MACHINE BLOWS RASPBERRIES
0:04:13 > 0:04:17- WOLF WHISTLE MACHINE:- Seven! Ouch. Seven!
0:04:26 > 0:04:28You all right?
0:04:28 > 0:04:32- I'm not sure.- Here for the clinic?
0:04:32 > 0:04:34- Why don't I give you a hand? - Thanks.
0:04:40 > 0:04:42WOLF WHISTLE
0:04:42 > 0:04:46That new machine didn't get much of a reception, did it?
0:04:46 > 0:04:48I told you not to do the noises.
0:04:48 > 0:04:50Some wingman you are.
0:04:50 > 0:04:52- Er...I'm not your wingman. - Yes, you are.
0:04:52 > 0:04:54- I'm not.- Look, we've been through this, mate, OK?
0:04:54 > 0:04:56Anthony Edwards, Tom Cruise.
0:04:58 > 0:05:01Do you think she'll let us keep it?
0:05:01 > 0:05:04She wouldn't have to look after it, I'd do all that.
0:05:04 > 0:05:06What would you like...walk it and feed it and stuff?
0:05:06 > 0:05:08- I would. - It's a machine, it's not a puppy.
0:05:08 > 0:05:10- MACHINE:- Seven! - How could you not like the voices?
0:05:10 > 0:05:13The voices are the thing that make that machine fun.
0:05:13 > 0:05:15Maybe just do different voices?
0:05:17 > 0:05:18By George, you've got it.
0:05:19 > 0:05:22What if we did it in the voice of the Tembenator herself?
0:05:22 > 0:05:25- You do an impression, go on. - Oh, no, I just...- Come on.
0:05:27 > 0:05:29"Dr Carter."
0:05:29 > 0:05:32- "Dr Haskey." - No, it's "Dr Carter."
0:05:32 > 0:05:34- "Dr Haskey."- "Dr Carter." - "Dr Haskey."- "Dr Carter."
0:05:34 > 0:05:36- Dr Haskey!- That's it!
0:05:36 > 0:05:39MACHINE BLOWS RASPBERRIES
0:05:39 > 0:05:42Your heart rate's a bit high and your blood pressure's up a notch.
0:05:42 > 0:05:44How long was the gas on for?
0:05:44 > 0:05:46Not long, I don't think.
0:05:46 > 0:05:49- You don't remember turning it on? - No, no. I do.
0:05:49 > 0:05:51I must have got distracted.
0:05:51 > 0:05:53Half-asleep, you know what it's like.
0:05:53 > 0:05:55Not a morning person.
0:05:55 > 0:05:56I'll be all right now.
0:05:56 > 0:05:59Oh, well...you still seem a bit shaky.
0:05:59 > 0:06:01I'd just sit down for a few minutes, if I were you.
0:06:06 > 0:06:07Is there anybody else at home?
0:06:07 > 0:06:10Just Cally, my sister.
0:06:10 > 0:06:13- Oh. She should get checked out, too. - She's fine.
0:06:13 > 0:06:16She is. She was upstairs.
0:06:16 > 0:06:19Besides, she won't see a nurse, never mind leave the house.
0:06:19 > 0:06:21What do you mean she won't leave the house?
0:06:24 > 0:06:26- Jenna?- It's nothing.
0:06:26 > 0:06:28She's fine. I'm dealing with it.
0:06:28 > 0:06:30Dealing with what?
0:06:30 > 0:06:33She's a bit self-conscious, that's all.
0:06:33 > 0:06:35She doesn't like to see anyone.
0:06:36 > 0:06:39So, she won't leave the house? Ever?
0:06:41 > 0:06:44And you're looking after her? On your own?
0:06:46 > 0:06:48SHE BREATHES HEAVILY
0:06:48 > 0:06:51It's OK. You're fine.
0:06:51 > 0:06:53Just take a few deep breaths for me.
0:06:53 > 0:06:55OK, so, in...
0:06:55 > 0:06:56That's it.
0:06:56 > 0:06:58And out.
0:06:58 > 0:07:02If I may say so, you brewed that tea to perfection this morning. WOLF WHISTLE
0:07:02 > 0:07:05And you, sir, well, those chocolate biscuits -
0:07:05 > 0:07:07they were above and beyond.
0:07:07 > 0:07:10MACHINE BLOWS RASPBERRIES
0:07:10 > 0:07:12Hang on. You just did that on purpose.
0:07:12 > 0:07:15- Yes, because you ate the last one. - That was Karen!
0:07:15 > 0:07:17- Will you two pack it in! - You were all for it a while ago.
0:07:17 > 0:07:21That was before I had to listen to it go off 132 times.
0:07:21 > 0:07:23Al, will you make it stop making those flipping noises?
0:07:23 > 0:07:25Yeah, I'm working on it.
0:07:25 > 0:07:27- MACHINE BLOWS RASPBERRIES - Pardon you, Mr Beeson!
0:07:27 > 0:07:29- THEY LAUGH - Mrs Thomas.
0:07:29 > 0:07:31- WOLF WHISTLE - Mr Darrow!
0:07:31 > 0:07:35Dr Haskey, I cannot access my files.
0:07:35 > 0:07:36Oh, yeah, the network's down.
0:07:36 > 0:07:38The server people said it won't take long.
0:07:38 > 0:07:40- MACHINE:- Seven! - WOLF WHISTLE
0:07:40 > 0:07:42- Stop it. Stop it, that is not a plaything!- Oi!
0:07:42 > 0:07:45- ALARM BEEPS - Whoa, what is that noise?
0:07:45 > 0:07:47- OK...- Dr Haskey... - Er, batteries, right.
0:07:47 > 0:07:52Dr Haskey, in the name of all that is merciful...
0:07:53 > 0:07:56MACHINE BLOWS RASPBERRIES, ALARM STOPS
0:07:56 > 0:07:58Better?
0:07:58 > 0:08:00I don't know what came over me.
0:08:00 > 0:08:03Sounds like you've been under a lot of pressure.
0:08:03 > 0:08:04I suppose.
0:08:04 > 0:08:06And it can't help Cally being locked up in that house.
0:08:06 > 0:08:08Or you, come to that.
0:08:08 > 0:08:11She's my sister. I can manage.
0:08:11 > 0:08:13But how long's it been going on for?
0:08:13 > 0:08:15Only since the...
0:08:15 > 0:08:16Since what?
0:08:18 > 0:08:21There was an accident.
0:08:21 > 0:08:22Cally's injuries were...
0:08:25 > 0:08:27So she locked herself away?
0:08:27 > 0:08:29Jenna, that's not healthy.
0:08:29 > 0:08:32- And it'll only get worse unless she gets help.- She's got me.
0:08:32 > 0:08:35And, anyway, it's her choice.
0:08:35 > 0:08:36If it makes her feel safer...
0:08:38 > 0:08:43Is she depressed? Has she ever mentioned harming herself?
0:08:43 > 0:08:44No.
0:08:44 > 0:08:47Before the accident she was always throwing herself off bridges
0:08:47 > 0:08:50attached to pieces of elastic.
0:08:50 > 0:08:53She was supposed to go indoor skydiving the day it...
0:08:55 > 0:08:56..when it...
0:08:59 > 0:09:01I'm doing my best.
0:09:01 > 0:09:03I don't doubt it.
0:09:03 > 0:09:06Look, how about a home visit? I don't mind.
0:09:06 > 0:09:09- No.- Well, it couldn't hurt.
0:09:09 > 0:09:12Are you not listening? She won't talk to anybody.
0:09:12 > 0:09:17Well...what about a counsellor or social services, then?
0:09:17 > 0:09:21What do your parents say? What do they think about it?
0:09:21 > 0:09:23Not much.
0:09:23 > 0:09:24They're dead.
0:09:26 > 0:09:27I have to go.
0:09:35 > 0:09:37Jenna, you shouldn't be driving.
0:09:37 > 0:09:40- I'll be fine.- I'm not sure you will. I mean, look at...
0:09:40 > 0:09:41- I will.- Wait!
0:09:46 > 0:09:48I think that's the brake fluid.
0:09:51 > 0:09:52So, come on then, how many?
0:09:52 > 0:09:55I'm ever so sorry, Mrs Nazir.
0:09:55 > 0:09:59- Dr Granger does know that you're here, so, if you wouldn't mind taking a seat.- Thank you.
0:09:59 > 0:10:02- I don't know. I'm working! - Oh, come on, you must have seen which buttons they pushed.
0:10:02 > 0:10:04Nobody gave you any feedback.
0:10:04 > 0:10:05What? Nobody?
0:10:05 > 0:10:08I'm fed up of people asking me.
0:10:08 > 0:10:09It's getting on my nerves.
0:10:09 > 0:10:11All right, keep your hair on.
0:10:11 > 0:10:14You want feedback? I'll give you feedback. MACHINE BLOWS RASPBERRIES
0:10:14 > 0:10:18Mrs Hollins, it is not there for the staff to vent their feelings.
0:10:18 > 0:10:21I told Dr Haskey to silence this.
0:10:21 > 0:10:23He will when he's got a minute.
0:10:23 > 0:10:24Yes, well, see that he does.
0:10:24 > 0:10:28It can hardly be confidential when it is making those revolting noises.
0:10:28 > 0:10:31Now, I need to talk to you about the summer fair.
0:10:31 > 0:10:33- Me?- Yes, you.
0:10:33 > 0:10:35Now, I have booked a pitch.
0:10:35 > 0:10:38Well, we can borrow a barbecue from the town hall,
0:10:38 > 0:10:41but do you think we are going to need an alcohol licence?
0:10:41 > 0:10:42- BOTH:- Definitely.
0:10:44 > 0:10:46Right. Well, I will add it to the list.
0:10:46 > 0:10:47- MACHINE:- Seven!
0:10:49 > 0:10:51WOLF WHISTLES
0:10:54 > 0:10:56You should give it a chance. A lot of patients have used it.
0:10:56 > 0:10:59MISUSED it is a more accurate account.
0:10:59 > 0:11:03There has been a lot of unnecessary button pushing today.
0:11:03 > 0:11:05I'm sure there are safeguards to allow for some...
0:11:05 > 0:11:08What? Juvenile tomfoolery?
0:11:09 > 0:11:12I tell you what, you keep the terminal - on trial,
0:11:12 > 0:11:15and I will organise the alcohol licence. How's that?
0:11:17 > 0:11:23Very well. If - and only if - you can silence those disgusting noises.
0:11:23 > 0:11:26- One month.- You have a week.
0:11:26 > 0:11:28- Has Mrs Nazir arrived? - Yeah, she's just...
0:11:30 > 0:11:33Mrs Nazir. Hello. Dr Granger. Come through.
0:11:38 > 0:11:41Brilliant, we'll see you shortly. Thanks. Bye-bye.
0:11:43 > 0:11:44Tow truck's on its way.
0:11:44 > 0:11:47- Thanks.- You know, it's a good job you don't live far from here.
0:11:47 > 0:11:49Otherwise, you might not be standing here now.
0:11:54 > 0:11:58You don't think someone could be doing this on purpose, do you?
0:11:58 > 0:12:00First the gas, now this.
0:12:00 > 0:12:02I left the gas on.
0:12:02 > 0:12:03Yeah. Right.
0:12:04 > 0:12:08And the car's on the drive all night. It's probably kids.
0:12:08 > 0:12:09Might be.
0:12:11 > 0:12:14But do you think it could be someone you know?
0:12:17 > 0:12:18You think it's Cally.
0:12:18 > 0:12:22Listen, you're obviously struggling to cope.
0:12:22 > 0:12:24Anyone in your position would.
0:12:24 > 0:12:26Why don't you let me talk to her?
0:12:26 > 0:12:28She's my responsibility.
0:12:28 > 0:12:30I understand how it feels, OK?
0:12:30 > 0:12:33To want to look after your sister, to want to protect her,
0:12:33 > 0:12:35but there's only so much you can do.
0:12:35 > 0:12:37You need the help just as much as she does.
0:12:37 > 0:12:40It's a big burden to carry on your own.
0:12:40 > 0:12:42She's not a burden!
0:12:42 > 0:12:44I was driving.
0:12:45 > 0:12:47I ruined her life and I owe her.
0:12:48 > 0:12:50There's nothing more to say.
0:12:53 > 0:12:54I'll get the bus.
0:13:04 > 0:13:05I won't be a minute.
0:13:07 > 0:13:09Actually, I...
0:13:09 > 0:13:11I wanted to ask your advice.
0:13:11 > 0:13:14- You...you want my advice?- Yeah.
0:13:14 > 0:13:15On what?
0:13:15 > 0:13:18I've got a patient. Well, the Granger Clinic has.
0:13:18 > 0:13:20She's a Muslim and...
0:13:20 > 0:13:21Seriously? Seriously?!
0:13:21 > 0:13:23Well, hear me out.
0:13:23 > 0:13:27She doesn't know whether fillers come under adornment or alteration.
0:13:27 > 0:13:29So? What's that got to do with me?
0:13:29 > 0:13:33Well, I wanted to ask you what you thought.
0:13:33 > 0:13:36Because I represent the entire Muslim community, don't I?
0:13:36 > 0:13:37Ruhma...
0:13:37 > 0:13:42Right, I think that it's ridiculous to put toxins into your body.
0:13:42 > 0:13:43Tell her that.
0:13:43 > 0:13:46Could you just put your prejudices aside for five minutes?
0:13:46 > 0:13:47I'm asking for your help here.
0:13:47 > 0:13:50Yeah, calling me prejudice, that's really going to help, isn't it?
0:13:50 > 0:13:53Look, I'm trying to do the right thing. I don't want to embarrass her,
0:13:53 > 0:13:55I don't want to embarrass the practice or me.
0:13:55 > 0:13:57So, please, can you have a word with her?
0:13:57 > 0:14:02Look...I don't know, Daniel. I really don't want to get involved.
0:14:02 > 0:14:04You wouldn't want me to give her the wrong advice, would you?
0:14:04 > 0:14:06No, but...
0:14:06 > 0:14:08OK, so...
0:14:09 > 0:14:13Please, I'm trying to do the right thing. It's for her sake, not mine.
0:14:13 > 0:14:16All right, fine.
0:14:16 > 0:14:17Great. Thank you.
0:14:18 > 0:14:20She's in my consulting room.
0:14:21 > 0:14:23She's been there for a while.
0:14:33 > 0:14:34Hello, Mrs Nazir.
0:14:34 > 0:14:36THEY SPEAK GUJARATI
0:14:40 > 0:14:41- All right.- OK.
0:14:47 > 0:14:48MRS NAZIR LAUGHS
0:14:48 > 0:14:50Thank you, Dr Granger.
0:14:50 > 0:14:51Oh...OK.
0:14:52 > 0:14:56SHE SPEAKS GUJARATI
0:14:56 > 0:14:58MUSIC: Bad Blood by Taylor Swift
0:14:58 > 0:14:59What is it with her and this song?
0:14:59 > 0:15:03It's the same one over and over, it's driving me round the bend.
0:15:03 > 0:15:06It's been going all morning and I can't get her to answer the door.
0:15:06 > 0:15:09She won't come to the door. I told you that.
0:15:09 > 0:15:12You know I work from home. I can't concentrate.
0:15:12 > 0:15:15I need a bit of peace and quiet. That's not too much to ask, is it?
0:15:15 > 0:15:17Let me get in, I'll turn it off.
0:15:17 > 0:15:19I did warn you I'd call the police.
0:15:19 > 0:15:21- You haven't?- Not yet.
0:15:21 > 0:15:25Look, Jenna, Cally's made a prisoner of herself in that house,
0:15:25 > 0:15:28- and she's making one of you, too. - Please, don't interfere.
0:15:31 > 0:15:34THEY SPEAK GUJARATI
0:15:34 > 0:15:37- Thank you.- All right. Bye-bye.- Bye.
0:15:37 > 0:15:39No, no, no, no, no. Where's she going?
0:15:39 > 0:15:40What did you say to her?
0:15:40 > 0:15:43Well, I told her she was a very beautiful young woman,
0:15:43 > 0:15:47she didn't need fillers and she should spend her money on fast cars.
0:15:47 > 0:15:49Are you kidding me? Who do you think you are?
0:15:49 > 0:15:51You know, this is a free country.
0:15:51 > 0:15:53Patients are perfectly entitled to do as they wish,
0:15:53 > 0:15:55make their own decisions.
0:15:55 > 0:15:56It WAS her decision.
0:15:56 > 0:15:58Look, I didn't persuade her one way or the other,
0:15:58 > 0:16:01I just told her the facts, that's all.
0:16:01 > 0:16:04She decided on her own she didn't want to do it. OK?
0:16:07 > 0:16:10Ugh. The arrogance of that man!
0:16:12 > 0:16:13I bet he's got a magic mirror in his room
0:16:13 > 0:16:16telling him how superior he is every morning.
0:16:16 > 0:16:18Daniel?
0:16:18 > 0:16:20All he worries about is that clinic, Heston.
0:16:20 > 0:16:22He suckers people into spending a fortune
0:16:22 > 0:16:24to have poison injected into them.
0:16:24 > 0:16:28He plays on people's fears of growing old, and it is wrong.
0:16:28 > 0:16:33I agree. But we can't impose our prejudices on other people.
0:16:33 > 0:16:36Daniel takes advantage. He even roped me in.
0:16:36 > 0:16:40Well, he knows you don't agree, but he wants your opinion.
0:16:40 > 0:16:41Why do you think that is?
0:16:41 > 0:16:43Yeah, because he's too lazy to learn Gujarati.
0:16:43 > 0:16:46In the end, it's the patient's choice
0:16:46 > 0:16:48and you can't criticise Daniel for that.
0:16:48 > 0:16:49- KNOCK AT DOOR - Yes?
0:16:49 > 0:16:52- Can I have a word? Sorry.- No, it's fine, I was just leaving.
0:16:57 > 0:17:01Jenna Keaton - her and her sister are patients of yours.
0:17:01 > 0:17:04Ooh. Well, I have seen them for ages. What's the problem?
0:17:04 > 0:17:06Well, the gas was left on in Jenna's kitchen this morning,
0:17:06 > 0:17:10then when she got to Campus, it looked like her brakes had been cut.
0:17:10 > 0:17:12- Did she call the police? - No, that's the thing.
0:17:12 > 0:17:14I think she's trying to protect her sister.
0:17:14 > 0:17:17Cally was disfigured in a car accident about a year ago
0:17:17 > 0:17:19and Jenna was driving.
0:17:19 > 0:17:20Cally hasn't left the house since
0:17:20 > 0:17:23and I'm just wondering if she's starting to take her anger out on...
0:17:23 > 0:17:26Sorry, hang on. Cally Keaton?
0:17:26 > 0:17:28Yeah.
0:17:28 > 0:17:29I think you better sit down.
0:17:35 > 0:17:38How did you get to these figures so quickly?
0:17:38 > 0:17:40It's really easy. I did a sample reading.
0:17:41 > 0:17:4480%? That cannot be right.
0:17:44 > 0:17:47Look, it's there on the screen. 80% of our patients left feedback
0:17:47 > 0:17:49and they love it.
0:17:49 > 0:17:50Right, take a look at this.
0:17:53 > 0:17:57Most are satisfied or very satisfied.
0:17:57 > 0:17:59Well, that is very...
0:17:59 > 0:18:01Satisfying?
0:18:01 > 0:18:03Gratifying.
0:18:03 > 0:18:06Although I am a little concerned about the accuracy -
0:18:06 > 0:18:09given the enthusiasm from some of the patients,
0:18:09 > 0:18:11and nearly all of the staff.
0:18:11 > 0:18:13No, no, there's an algorithm that takes that into account.
0:18:13 > 0:18:16Come on, we're onto a winner here, aren't we?
0:18:17 > 0:18:20- And you'll get rid of those ridiculous noises?- Hmm...
0:18:20 > 0:18:23Yeah. I promise I will. Cub's honour.
0:18:24 > 0:18:28Hmm. Then we will see.
0:18:28 > 0:18:31Before you go, can you just check the computer?
0:18:31 > 0:18:33No, it's fine. Look, the network's back on.
0:18:33 > 0:18:35I know but it is running very slow.
0:18:35 > 0:18:38All right, well, can I do it after my lunch?
0:18:38 > 0:18:42Yes, of course. Thank you, Dr Haskey.
0:18:43 > 0:18:45Cally?
0:18:45 > 0:18:48MUSIC: Bad Blood by Taylor Swift
0:18:49 > 0:18:54FYI, dirty clothes go in the flaming laundry basket.
0:18:54 > 0:18:56I'm not your maid!
0:18:59 > 0:19:01Come on, Cally.
0:19:03 > 0:19:05We can't go on like this.
0:19:07 > 0:19:09Please, talk to me.
0:19:11 > 0:19:13Cally!
0:19:25 > 0:19:29- Come to have another go? - No. No, I haven't.
0:19:30 > 0:19:32What do you want, then?
0:19:32 > 0:19:35OK, look, maybe I was a bit judgmental.
0:19:35 > 0:19:39- A bit?- Daniel, you're snapping the olive branch here.
0:19:39 > 0:19:41OK, sorry.
0:19:41 > 0:19:45Look, just do your research and get the facts right, OK?
0:19:45 > 0:19:46Of course.
0:19:46 > 0:19:50But to know that you would be there if I had any more questions?
0:19:50 > 0:19:51Yeah. OK.
0:19:53 > 0:19:55Thank you.
0:19:55 > 0:19:56You're welcome.
0:20:03 > 0:20:06MUSIC: Bad Blood by Taylor Swift
0:20:22 > 0:20:24There you go, and that empties the cache.
0:20:24 > 0:20:28That is working much faster. Thank you.
0:20:28 > 0:20:29Good. Er...
0:20:32 > 0:20:33What is it?
0:20:35 > 0:20:38Your last order for supplies, right...
0:20:40 > 0:20:45I think that, there, you meant 30, not 3,000.
0:20:45 > 0:20:47- And then there's, er... - HE LAUGHS
0:20:47 > 0:20:49- There's that, there.- Oh, my...
0:20:52 > 0:20:54Hey, look. Let's look on the bright side, yeah?
0:20:54 > 0:20:58We're going to be wading through paper towels and rubber gloves for the rest of our careers!
0:20:58 > 0:21:00I will deal with it.
0:21:01 > 0:21:04I will call them and cancel and resubmit.
0:21:07 > 0:21:10Thank you for...for bringing it to my attention.
0:21:11 > 0:21:13It's no big deal.
0:21:19 > 0:21:23MUSIC: Bad Blood by Taylor Swift
0:21:27 > 0:21:31DOORBELL RINGS
0:21:33 > 0:21:35Ah!
0:21:35 > 0:21:37Cally, for God's sake!
0:21:40 > 0:21:41Jenna!
0:21:51 > 0:21:55All right, OK, you need to get that hand under the cold water.
0:21:58 > 0:21:59What happened?
0:22:01 > 0:22:02Jenna.
0:22:02 > 0:22:04She's trying to kill me.
0:22:05 > 0:22:09She blames me for what happened and now she's trying to kill me.
0:22:09 > 0:22:11Cally?
0:22:11 > 0:22:15The gas...the brakes. There's been other stuff.
0:22:15 > 0:22:17She says it wasn't her but, then, who else could it be?
0:22:20 > 0:22:22I want to help her, but I'm scared.
0:22:24 > 0:22:27I'm actually scared of my own sister.
0:22:28 > 0:22:29Where is she now?
0:22:30 > 0:22:32Upstairs. In her room.
0:22:35 > 0:22:37Keep that under the water.
0:22:37 > 0:22:38What are you going to do?
0:23:44 > 0:23:46I want you to try and tell me what happened.
0:23:46 > 0:23:49- The accident.- What?
0:23:49 > 0:23:50Why?
0:23:50 > 0:23:54Nothing bad's going to happen, I promise. Just try to remember.
0:23:54 > 0:23:57- Please, Jenna, it's important. - ECHOING LAUGHTER
0:23:57 > 0:24:00I know it's hard and you don't want to go back there, but it'll help.
0:24:00 > 0:24:02- If you can just... - She was messing about.
0:24:02 > 0:24:04Hey!
0:24:04 > 0:24:07Winding me up, teasing.
0:24:07 > 0:24:08Spoilsport.
0:24:08 > 0:24:10She was good at it.
0:24:10 > 0:24:12So, are you coming tonight or what?
0:24:12 > 0:24:14Coming?
0:24:14 > 0:24:16Indoor skydiving.
0:24:16 > 0:24:18You're kidding!
0:24:18 > 0:24:19Are you chicken?
0:24:19 > 0:24:2330 feet in the air, held up by a giant electric fan -
0:24:23 > 0:24:25not my idea of fun, that's all.
0:24:25 > 0:24:27CLUCKS LIKE A CHICKEN
0:24:27 > 0:24:32Shut up. Shut up! THEY LAUGH
0:24:32 > 0:24:33You were driving?
0:24:35 > 0:24:38She didn't mean to distract me, she was just ...
0:24:43 > 0:24:46She took her seatbelt off.
0:24:46 > 0:24:48She was messing around.
0:24:48 > 0:24:51MUSIC: Bad Blood by Taylor Swift
0:24:51 > 0:24:54WHEELS SCREECH Oh, God.
0:24:56 > 0:24:58She took her seatbelt off!
0:25:05 > 0:25:06Cally!
0:25:06 > 0:25:09# Band-aids don't fix bullet holes You say sorry just for show... #
0:25:09 > 0:25:11I'll get help. I'll get...
0:25:11 > 0:25:13You'll be all right.
0:25:16 > 0:25:21# Band-aids don't fix bullet holes You say sorry just for show
0:25:21 > 0:25:25# If you live like that You live with ghosts. #
0:25:26 > 0:25:30Come on, we need to get you to hospital, get that hand sorted.
0:25:33 > 0:25:34I don't understand.
0:25:37 > 0:25:39She was here.
0:25:39 > 0:25:41Don't worry about that now.
0:25:43 > 0:25:44But she was.
0:25:47 > 0:25:49She was here.
0:25:53 > 0:25:55She was my little sister.
0:25:58 > 0:26:00I was supposed to take care of her.
0:26:03 > 0:26:06Jenna, it'll be OK, I promise.
0:26:06 > 0:26:08Come on, let's go.
0:26:26 > 0:26:28MACHINE BLOWS RASPBERRIES
0:26:31 > 0:26:33Haskey!
0:26:37 > 0:26:39Who else do you discriminate against?
0:26:39 > 0:26:41Smokers, drinkers... you treat them?
0:26:41 > 0:26:43Yes. Yes, we do.
0:26:43 > 0:26:45People who make themselves ill!
0:26:45 > 0:26:46If you can't stand the heat,
0:26:46 > 0:26:48you're in the wrong room, buddy boy.
0:26:48 > 0:26:51That's hers and I'm not your "buddy boy".
0:26:51 > 0:26:55What's the reason? I want to know. What's your argument?
0:26:55 > 0:26:56You lied to us. Why?