0:00:30 > 0:00:31- Oh, morning!- Morning!
0:00:33 > 0:00:34SHE SIGHS
0:01:01 > 0:01:05Secure the future of The Mill, yes, but what Adrian's talking about...
0:01:05 > 0:01:07Stretching the rules, certainly.
0:01:07 > 0:01:10I'm just a little queasy about stretching them that far.
0:01:10 > 0:01:11Aren't you?
0:01:11 > 0:01:15Manoeuvring. For sound business reasons.
0:01:15 > 0:01:17Backhanders.
0:01:17 > 0:01:19That's what they're proposing.
0:01:19 > 0:01:21I'm thinking practicalities here.
0:01:21 > 0:01:24What are you two so cloak-and-dagger about?
0:01:24 > 0:01:25ZARA CHUCKLES
0:01:32 > 0:01:35Ah, good morning, Dr Willis.
0:01:36 > 0:01:38Oh, morning, Mrs Tembe.
0:01:38 > 0:01:40Er, did you speak to Dr Granger?
0:01:40 > 0:01:42I thought the meeting went very...
0:01:42 > 0:01:44S-Sorry. Hello?
0:01:46 > 0:01:48Oh, Nurse Harris! Good morning.
0:01:56 > 0:01:59"Conveniently located, excellent transport links", look.
0:01:59 > 0:02:03Above a kebab shop on a busy main road in Letherbridge. Next!
0:02:03 > 0:02:07OK. "Cosy garden flat, benefits from a fully fitted bathroom suite".
0:02:07 > 0:02:09Poky basement, for sure.
0:02:09 > 0:02:10Benefits from what?
0:02:10 > 0:02:12It's estate agents. I swear, you gotta love 'em.
0:02:12 > 0:02:17"Some modernisation needed, a real blank canvas, no upward chain".
0:02:17 > 0:02:20Some poor old dear's just died, you've got to throw out
0:02:20 > 0:02:24the 1950s carpet, get rid of the dry rot and re-wire the whole house.
0:02:24 > 0:02:27Yeah, but I need to look at places I can actually afford this afternoon.
0:02:27 > 0:02:31Yeah, but if I'm going to be living with you, I need something that reflects my style, you know?
0:02:31 > 0:02:33You looking at more places this afternoon?
0:02:33 > 0:02:37At this rate, I'm going to end up in a box room overlooking a car park.
0:02:37 > 0:02:40OK, well, here's one with a "low-maintenance rear garden", look.
0:02:40 > 0:02:45Mmmm, concreted over. Ah, he's got to find out for himself, I suppose.
0:03:12 > 0:03:14Ugh!
0:03:41 > 0:03:43I think she's just going along for the ride.
0:03:43 > 0:03:45- Sorry?- Ayesha.
0:03:45 > 0:03:47You know, if you were worried about her moving out.
0:03:47 > 0:03:51Oh, no. No, no. No, it's good to see people moving on.
0:03:51 > 0:03:53- Yeah.- Yeah.
0:03:53 > 0:03:56Anyway, it was only ever a stopgap at my place, so, er...
0:03:57 > 0:03:59Fresh start is good for everyone.
0:03:59 > 0:04:00Mm-hm.
0:04:12 > 0:04:15They brighten the place up.
0:04:15 > 0:04:20Er, yes, well, I bought them for my office, but I thought they would add a little, er...
0:04:20 > 0:04:23Colour? Spirit? Happiness?
0:04:23 > 0:04:25That's what we need, all right.
0:04:25 > 0:04:29Yes, well, I'm not sure that cushions alone can...
0:04:29 > 0:04:31They visited from The Mill, didn't they?
0:04:31 > 0:04:33Ah, yes, they did.
0:04:33 > 0:04:35There's rumours about a merger.
0:04:36 > 0:04:41- I see.- It's all right, Mrs Tembe. I know you can't say anything.
0:04:41 > 0:04:43Shouldn't put you on the spot.
0:04:44 > 0:04:47Must've been nice to see your old colleagues, anyhow.
0:04:47 > 0:04:50Yes, it, er...it certainly was.
0:04:50 > 0:04:52Bet you miss it there.
0:04:53 > 0:04:54Well, I, er...
0:04:54 > 0:04:59Well, I am very happy to be here, of course.
0:04:59 > 0:05:03- Really?- Oh, yes. It is wonderful to have...a challenge.
0:05:03 > 0:05:06To meet new and interesting people.
0:05:06 > 0:05:09Typical! Of all the inconsiderate, selfish...
0:05:09 > 0:05:12- Dr Willis?- My morning smoothie! I mean, it's not as if it wasn't...
0:05:13 > 0:05:15..clearly labelled.
0:05:15 > 0:05:17I'm sorry.
0:05:18 > 0:05:20Well, there is still plenty left.
0:05:21 > 0:05:23HE SLAMS THE FRIDGE DOOR
0:05:26 > 0:05:29Has anyone seen my coffee mug?
0:05:29 > 0:05:31And, er, which one is that, Mrs Maythorpe?
0:05:31 > 0:05:34The one I always use. The red one.
0:05:34 > 0:05:36Well, there...will this one do?
0:05:37 > 0:05:40If you see it, kindly return it to the cupboard.
0:05:47 > 0:05:49SHE SIGHS
0:05:59 > 0:06:04Hey, um, look, I think you're right about the good of the practice,
0:06:04 > 0:06:06but I think we've got to keep Jimmi out of this.
0:06:06 > 0:06:09- I couldn't agree more.- Yeah, we've got to be really vigilant.
0:06:09 > 0:06:11Keep a close eye on the details.
0:06:11 > 0:06:12- Everything OK?- Absolutely.
0:06:12 > 0:06:14Perfect.
0:06:14 > 0:06:19Want to ask you both. Er, I know it's short notice, but would you come to dinner tomorrow night?
0:06:19 > 0:06:24The kids have got a sleepover and it would be great to catch some time together away from this place.
0:06:24 > 0:06:26Sorry.
0:06:26 > 0:06:28Excuse me.
0:06:28 > 0:06:30- Well, that's... - Trish is a great cook.
0:06:30 > 0:06:31Anthony, we'd love to.
0:06:31 > 0:06:33Wonderful. Oh, and I promise not to talk shop.
0:06:33 > 0:06:36- Really?- Well, I'm under strict orders from Trish. - THEY LAUGH
0:06:36 > 0:06:38Now, is there anything we can bring?
0:06:38 > 0:06:40Just yourselves, I think.
0:06:42 > 0:06:48Oh, now, er, Mrs Maythorpe...about the holiday you put in for.
0:06:48 > 0:06:52- Yes?- Well, good news. I have, er, I've managed to sort out the clash,
0:06:52 > 0:06:56so you are able to take it on the 24th.
0:06:56 > 0:06:58All a bit last-minute, isn't it?
0:06:59 > 0:07:01But you said you definitely wanted it...
0:07:01 > 0:07:04Well, I'm not sure that week's convenient now.
0:07:04 > 0:07:06Miss Shepstone took some persuading.
0:07:08 > 0:07:09You want me out of the way?
0:07:10 > 0:07:11I'm sorry?
0:07:11 > 0:07:13We all know this practice is in trouble.
0:07:13 > 0:07:15I can assure you...
0:07:15 > 0:07:18Ship me off while the big decisions are being made?
0:07:18 > 0:07:20..that your holiday has absolutely nothing to do with...
0:07:20 > 0:07:24No, cos I'm at the doc's. I've an appointment with Doctor Willis.
0:07:24 > 0:07:26I'm at the doc's!
0:07:26 > 0:07:28Tell Alfie t'get your fags.
0:07:28 > 0:07:29Right, I'll call you back, Mum.
0:07:30 > 0:07:33An appointment with Dr Willis, I said.
0:07:33 > 0:07:35Didn't realise you were speaking to me, Miss Stinner.
0:07:37 > 0:07:38Are you kidding?
0:07:38 > 0:07:42Good afternoon, Miss Stinner. How did the operation go?
0:07:42 > 0:07:44Your diabetes check-up, correct?
0:07:44 > 0:07:47- Yeah.- Your appointment was yesterday.
0:07:47 > 0:07:48No, it wasn't.
0:07:48 > 0:07:51Yesterday, 12:05.
0:07:51 > 0:07:52Your computer's wrong.
0:07:52 > 0:07:56- I don't think so.- I wrote it down. 12:05 on the 13th.
0:07:56 > 0:07:58It's the 14th today.
0:07:59 > 0:08:01And it's now 12:15.
0:08:01 > 0:08:05Well, perhaps we could squeeze Miss Stinner in with...
0:08:05 > 0:08:06Squeeze me?!
0:08:06 > 0:08:11We are fully booked. You're aware how costly missed appointments are?
0:08:11 > 0:08:13- Not like it's the first time. - What did you say?
0:08:13 > 0:08:17Ah, ah, er, I think that Nurse Harris has a cancellation.
0:08:17 > 0:08:19Nurse Harris is already running behind.
0:08:19 > 0:08:21Nurse! Is that all you've got?
0:08:25 > 0:08:27Hello, can I help?
0:08:27 > 0:08:31Er, yeah, we've got an appointment with Dr Reid. Well, I have, and it's Rhiannon Davis.
0:08:31 > 0:08:36- OK, got you.- Er, my boyfriend's been held up, but he is trying his best to get here.
0:08:36 > 0:08:40Well, um, you're early. You've got plenty of time.
0:08:40 > 0:08:43I always am these days. Don't want to miss any.
0:08:43 > 0:08:44I have to write everything down.
0:08:44 > 0:08:47Well, otherwise baby brain takes over.
0:08:47 > 0:08:49Honest, it is like cotton wool.
0:08:49 > 0:08:52Well, that's what happens as far as I remember.
0:08:52 > 0:08:54It was a long time ago for me.
0:08:54 > 0:08:55It's all on the calendar.
0:08:55 > 0:08:58Paul says I've been dead organised since I got pregnant.
0:08:58 > 0:08:59Hey, do you want to take a seat?
0:08:59 > 0:09:01Ah, mm-hm.
0:09:14 > 0:09:16PHONE RINGS
0:09:16 > 0:09:17Mill Health Centre?
0:09:17 > 0:09:20Oh, erm, Mrs Hollins, it is Mrs Tembe here.
0:09:20 > 0:09:23Mrs Tembe, how are you doing?
0:09:23 > 0:09:25Oh, very well. Very well indeed.
0:09:27 > 0:09:30It was so lovely seeing you all last week.
0:09:30 > 0:09:31At Dr Carmichael's.
0:09:31 > 0:09:33Yeah, it was fun.
0:09:33 > 0:09:37"Internal viewing recommended"? Yeah, because on the outside it looks like an absolute...
0:09:37 > 0:09:39- You got my hopes up last week... - Hold on, Mrs Tembe.
0:09:39 > 0:09:41'I'm ever so sorry, I can't hear myself think here.'
0:09:41 > 0:09:45- Sorry. Look, I've got three to view this afternoon, so just, best behaviour, all right?- OK.
0:09:45 > 0:09:47Hello, Mrs Tembe.
0:09:47 > 0:09:49I should not have disturbed you.
0:09:49 > 0:09:51No, no, no, it's all right! What can I do for you?
0:09:51 > 0:09:53It's just to...
0:09:54 > 0:10:01Er, no, it was just a follow-up conversation with Dr Granger, but it is not urgent...
0:10:01 > 0:10:03Oh, he was here a minute ago! Daniel?
0:10:03 > 0:10:07Oh, but, no! No, no, no, really. I can speak to him another time.
0:10:07 > 0:10:09Well, no, is there anything...?
0:10:09 > 0:10:12Yes, it is fine. It was lovely speaking to you, Mrs Hollins.
0:10:12 > 0:10:14- And you.- Goodbye.
0:10:16 > 0:10:18All I get is some thicko nurse!
0:10:18 > 0:10:20- Waited for ages... - Keep the noise down!
0:10:20 > 0:10:23- She hadn't even read me notes! - I got behind!
0:10:23 > 0:10:25I think we should all just calm down...
0:10:25 > 0:10:27- Asking about a pain in me leg! - I didn't know.
0:10:27 > 0:10:28It's a blooming prosthetic!
0:10:28 > 0:10:31- You're not helping yourself with this attitude.- MY attitude!?
0:10:31 > 0:10:34And YOU must read the notes properly, no matter how behind.
0:10:34 > 0:10:37- What about your flaming attitude? - Please, everyone!
0:10:37 > 0:10:39What on earth is all this racket?
0:10:39 > 0:10:43- Miss Stinner missed her appointment and Nurse Harris... - THEY BICKER
0:10:43 > 0:10:44Stop!
0:10:44 > 0:10:46- Is that my mug?- All of you!
0:10:48 > 0:10:53Dr Willis, there seems to have been some confusion over Miss Stinner's appointment.
0:10:53 > 0:10:54Missed appointment.
0:10:54 > 0:10:56Thank you, Mrs Maythorpe.
0:10:58 > 0:11:02Look, as you know, she has had a serious operation,
0:11:02 > 0:11:04so if you have a window...
0:11:06 > 0:11:10..I think it will help to calm the situation.
0:11:14 > 0:11:15- Five minutes.- Thank you.
0:11:15 > 0:11:17I think that mug is mine.
0:11:19 > 0:11:23I prefer Nicholas, after his grandad, but Paul keeps banging on about Brad.
0:11:23 > 0:11:25You know after that Brad Guzan?
0:11:25 > 0:11:26I'm afraid I don't.
0:11:26 > 0:11:29- Oh, the Villa goalie.- Oh, I see.
0:11:29 > 0:11:31Anyway, he just wanted me to check this backache out.
0:11:31 > 0:11:32He's dead supportive.
0:11:32 > 0:11:34Good, I'm glad to hear it, Rhiannon.
0:11:34 > 0:11:37- Got to be a team, haven't you? - Yes, you certainly have.
0:11:37 > 0:11:41Look, your electronic records haven't arrived, so hang on a second.
0:11:43 > 0:11:46Karen, can you do me a favour?
0:11:46 > 0:11:49Could you chase Rhiannon Davis' notes for me, please?
0:11:50 > 0:11:52Thanks.
0:11:52 > 0:11:56Right, in the meantime, let's have a look at your antenatal notes.
0:11:56 > 0:11:58Um, no-one said to bring 'em.
0:11:58 > 0:12:00- Oh, OK, no problem. - Oh, I am so sorry.
0:12:00 > 0:12:03No, no, don't worry, it's fine. It just means I'll have to ask you some
0:12:03 > 0:12:07questions generally about your pregnancy. But let's have a look at that back first.
0:12:07 > 0:12:09Do you want to stand up for me?
0:12:10 > 0:12:12Right, whereabouts does it hurt?
0:12:12 > 0:12:14- It's sort of twingey, here.- OK.
0:12:15 > 0:12:19And you'd said that you'd had the pain for a couple of months?
0:12:19 > 0:12:20On and off.
0:12:20 > 0:12:23Have you had any bleeding or period-type pain?
0:12:23 > 0:12:24No, nothing like that.
0:12:24 > 0:12:27Good. All right, sit down for me.
0:12:29 > 0:12:31How has your pregnancy been in general?
0:12:31 > 0:12:36Er, really good. Morning sickness at first, but now I'm just knackered.
0:12:36 > 0:12:38All I want to do is sleep and eat.
0:12:38 > 0:12:40Paul's been making me eat my greens.
0:12:40 > 0:12:44Never liked broccoli, but you know, nutrients and all.
0:12:44 > 0:12:46And is this your first pregnancy?
0:12:49 > 0:12:50Rhiannon?
0:12:54 > 0:12:56I lost my first baby.
0:12:58 > 0:12:59I'm sorry.
0:13:00 > 0:13:03That's a very tough thing to have to go through.
0:13:03 > 0:13:04- KNOCK ON DOOR - Come in.
0:13:04 > 0:13:06Rhiannon, here he is.
0:13:06 > 0:13:08- Still chasing those records. - Thanks, Karen.
0:13:08 > 0:13:10Sorry, I got stuck on um...
0:13:12 > 0:13:13What?
0:13:14 > 0:13:17Dr Reid was just asking about the first one.
0:13:17 > 0:13:20Yeah, well, she gets really cut up talking about it.
0:13:20 > 0:13:22Well, of course. I understand.
0:13:22 > 0:13:23I'm all right.
0:13:28 > 0:13:30You're as bad as the rest of them!
0:13:30 > 0:13:32You put that down immediately or I'll call the police!
0:13:32 > 0:13:34Miss Stinner!
0:13:34 > 0:13:37I cannot allow you to abuse our staff.
0:13:37 > 0:13:38It's all my fault according to him.
0:13:38 > 0:13:40That is NOT what I said!
0:13:40 > 0:13:42Think I wanted this?!
0:13:42 > 0:13:44You were given advice on managing your diabetes.
0:13:44 > 0:13:47- Now, if you choose not to... - None of you give a monkeys!
0:13:47 > 0:13:50Look, I know, I know you have been through a terrible time.
0:13:50 > 0:13:53Yeah? You know what it's like to lose a part of you, do you?
0:13:53 > 0:13:55Aagh! Oh, Miss Stinner!
0:13:55 > 0:13:58- Miss Stinner.- Ah! - All right, careful.
0:13:58 > 0:14:01So, have you been doing any strenuous exercise?
0:14:01 > 0:14:05Um, not that strenuous and not that often...
0:14:05 > 0:14:08Um, no, I didn't mean that. I was, um, speaking more generally.
0:14:08 > 0:14:10Oh, God. I thought you...
0:14:13 > 0:14:16Look, to be honest, I really don't think there's a problem, I think it's muscular.
0:14:16 > 0:14:20So I'm going to give you a leaflet with some exercises to do that should help.
0:14:20 > 0:14:22So it's nothing serious, then?
0:14:22 > 0:14:25No, no, I don't think so. Back pain's quite common in pregnancy.
0:14:25 > 0:14:30But there's some other resources in there, but of course if it continues then you must come back.
0:14:30 > 0:14:32Oh, he's kicking!
0:14:33 > 0:14:35- He's a Brad, all right.- Oh, shut up.
0:14:35 > 0:14:36Here, feel that.
0:14:39 > 0:14:41- Quite the wriggler. - You want to feel him when I sing.
0:14:41 > 0:14:43- Oh?- He's trying to get away.
0:14:43 > 0:14:45- What do you sing, Paul?- Rap.
0:14:45 > 0:14:48- Rap?- Yeah, he goes like mad when I do Rizzle Kicks.
0:14:48 > 0:14:50- I'm sorry, I...- Go on.
0:14:51 > 0:14:53# There's times when I've acted stupid
0:14:53 > 0:14:55# I guess I'm just learning It's different... #
0:14:55 > 0:14:57Daft.
0:14:57 > 0:14:58# ..But nothing else matters
0:14:58 > 0:15:00# You know that I love you without any terms and conditions cos
0:15:00 > 0:15:04# I, I, I, I, I-I-I
0:15:04 > 0:15:08- # I love you more than you think - I love you more than you think. #
0:15:08 > 0:15:09Yep, OK.
0:15:09 > 0:15:12I think he'd prefer to hear Beyonce.
0:15:12 > 0:15:16People sing all sorts of things to their babies, Beyonce...
0:15:16 > 0:15:17Elvis.
0:15:19 > 0:15:20Have you got kids?
0:15:20 > 0:15:22A son. But he's grown-up now, so...
0:15:22 > 0:15:26Anyway, I think the two of you are going to make wonderful parents.
0:15:30 > 0:15:31Does that hurt?
0:15:33 > 0:15:34And this?
0:15:36 > 0:15:40Well, you'll probably get some bruising but I don't think it's too drastic.
0:15:40 > 0:15:42Oh, well, thank goodness.
0:15:42 > 0:15:44I'm not going to lose an arm and all, then?
0:15:44 > 0:15:45No, you're not.
0:15:45 > 0:15:48But I could lose my other foot, you said.
0:15:48 > 0:15:50There is a higher risk of you losing the other,
0:15:50 > 0:15:53which is why taking care of your foot is so important.
0:15:53 > 0:15:55You think I'm stupid.
0:15:55 > 0:15:58Dr Willis is not saying that.
0:15:58 > 0:15:59Best off finding another practice.
0:15:59 > 0:16:03What? That would be a great shame if you left this practice.
0:16:03 > 0:16:05Is that not right, Dr Willis?
0:16:05 > 0:16:08You have been with this practice a long time, Carrie.
0:16:08 > 0:16:09Too long.
0:16:09 > 0:16:12There has been a misunderstanding, it seems.
0:16:12 > 0:16:14If you would like to discuss this further,
0:16:14 > 0:16:17I would be only too happy to talk to you.
0:16:17 > 0:16:21Sometimes we forget the human connection when we are all so busy.
0:16:21 > 0:16:23I don't want to lose my other foot.
0:16:23 > 0:16:24No.
0:16:24 > 0:16:28No, of course not. It must be very scary for you.
0:16:28 > 0:16:33With the multidisciplinary team in place, we can minimise the risk.
0:16:33 > 0:16:37I should've managed my diabetes better when I were younger, I know that.
0:16:38 > 0:16:39Tried.
0:16:40 > 0:16:4411, I was, when I was diagnosed.
0:16:44 > 0:16:48And Mum, well... she had problems herself, so...
0:16:50 > 0:16:52I am so sorry.
0:16:53 > 0:16:56Well, look, if you don't feel any improvement then you must come back.
0:16:56 > 0:16:57I will.
0:16:59 > 0:17:01Make sure you enjoy every moment.
0:17:01 > 0:17:02Even the sleepless nights.
0:17:02 > 0:17:04I am not letting anything spoil this.
0:17:04 > 0:17:05Thank you so much, Doctor.
0:17:05 > 0:17:08You're welcome, it's been a pleasure to meet you both.
0:17:08 > 0:17:09- See ya.- Bye-bye.
0:17:11 > 0:17:15- SHE SIGHS - Do you remember that, Karen?
0:17:15 > 0:17:18Waiting for the birth, all those hopes and fears and...
0:17:20 > 0:17:21I'm sorry.
0:17:21 > 0:17:25No, no, no. I remember it...in flashes.
0:17:25 > 0:17:27Sweethearts, aren't they?
0:17:27 > 0:17:30Yeah. They've got it all ahead of them.
0:17:30 > 0:17:32I can't believe you made me rap!
0:17:36 > 0:17:37You all right?
0:17:39 > 0:17:40Eh!
0:17:40 > 0:17:43You heard what she said. You did good in there.
0:17:43 > 0:17:44You reckon?
0:17:48 > 0:17:51I am very glad you are staying at the practice.
0:17:51 > 0:17:53I'm sorry if I got wound up.
0:17:53 > 0:17:55You have been through a lot.
0:17:56 > 0:17:58You've been...
0:17:58 > 0:18:00Cheers for helping me out.
0:18:02 > 0:18:05You know, we are very adaptable as humans.
0:18:05 > 0:18:07We do it over and over again...
0:18:08 > 0:18:11..even in the most difficult of circumstances.
0:18:13 > 0:18:15See ya.
0:18:15 > 0:18:16Goodbye, Miss Stinner.
0:18:22 > 0:18:24Nurse Harris.
0:18:24 > 0:18:26Mrs Maythorpe. A word, please.
0:18:27 > 0:18:28What have I done?
0:18:29 > 0:18:31I am concerned about the tension.
0:18:31 > 0:18:32Tension?
0:18:32 > 0:18:34You two clash.
0:18:34 > 0:18:37You take offence at the slightest provocation
0:18:37 > 0:18:40and the atmosphere here is terrible.
0:18:40 > 0:18:41What is going on?
0:18:43 > 0:18:46We none of us know what's happening with the practice.
0:18:46 > 0:18:47All this...
0:18:47 > 0:18:48uncertainty.
0:18:50 > 0:18:51I've been here 30 years,
0:18:51 > 0:18:53never seen it like this.
0:18:55 > 0:18:57I've thought about handing my notice in.
0:18:57 > 0:18:59I've been looking out for new jobs myself.
0:19:16 > 0:19:18Can I help you, Emma?
0:19:18 > 0:19:21Sorry. Um, no, I was just, um...
0:19:21 > 0:19:22Everything OK?
0:19:22 > 0:19:24Yes, fine.
0:19:30 > 0:19:33Well, it's conveniently located.
0:19:33 > 0:19:35Yeah, for penny chews and scratch cards.
0:19:35 > 0:19:37Don't judge a book by its cover.
0:19:38 > 0:19:40Hi, I'm Dr Vere.
0:19:47 > 0:19:49Will this take long, Mrs Tembe?
0:19:49 > 0:19:52Just a few minutes of your time, that's all I need.
0:19:52 > 0:19:56Ah, can I have your attention, please?
0:19:57 > 0:19:58Thank you.
0:19:59 > 0:20:02You may be wondering why I have asked you here,
0:20:02 > 0:20:03especially as we are so busy.
0:20:05 > 0:20:09I-I have something to say which may not be easy to hear.
0:20:12 > 0:20:14This practice...
0:20:15 > 0:20:17..is not a pleasant place to work.
0:20:19 > 0:20:22It is becoming poisonous.
0:20:33 > 0:20:37Oh, look, a fridge in the hallway.
0:20:37 > 0:20:40Oh, nice. Handy for a midnight snack, isn't it?
0:20:42 > 0:20:45What makes the NHS so great
0:20:45 > 0:20:47is the people that work for it.
0:20:48 > 0:20:51The staff who go above and beyond.
0:20:52 > 0:20:55All of you, who are not financially rewarded
0:20:55 > 0:20:58for the extra effort and care that you give.
0:21:00 > 0:21:03I know that some of you are unsettled and...
0:21:03 > 0:21:05And you have heard rumours,
0:21:05 > 0:21:08and you are concerned about the future of the practice.
0:21:10 > 0:21:11But...
0:21:13 > 0:21:17..whatever changes may or may not happen,
0:21:17 > 0:21:20we have to stay strong together.
0:21:20 > 0:21:23We have to work as a team.
0:21:25 > 0:21:29The simplest kindness can mean so much.
0:21:29 > 0:21:31A thank you to a colleague,
0:21:31 > 0:21:34a smile for a job well done...
0:21:36 > 0:21:38..a cup of tea in a favourite mug.
0:21:40 > 0:21:44The reason we care so passionately about our profession,
0:21:44 > 0:21:47why we will protect it to the hilt,
0:21:47 > 0:21:49is our patients,
0:21:49 > 0:21:55and the difference that we make to their lives every single day.
0:21:55 > 0:22:01And the way you treat each other impacts directly on our patients.
0:22:01 > 0:22:06You are all capable of so much more, for goodness' sake!
0:22:06 > 0:22:08This is simple humanity.
0:22:11 > 0:22:14I know that some of you might think I am being blunt but...
0:22:15 > 0:22:16But it had to be said.
0:22:18 > 0:22:19I'm sorry.
0:22:35 > 0:22:39We could do something with that second bedroom, you know, a bit of carpet-cleaning, lick of paint.
0:22:39 > 0:22:42Bedroom? More like a cupboard.
0:22:42 > 0:22:43What?!
0:22:44 > 0:22:45What?
0:22:45 > 0:22:48Whatever you do, don't look in the bathroom.
0:22:48 > 0:22:49Please, can we go?
0:22:51 > 0:22:52(Yeah.)
0:22:57 > 0:23:00You're no bother at all, Mrs Haynes, and so sorry to have kept you.
0:23:12 > 0:23:13Too strong?
0:23:14 > 0:23:16Perfect.
0:23:16 > 0:23:17Thank you, Jenny.
0:23:19 > 0:23:20Noah Williams?
0:23:25 > 0:23:27Dr Hall will be with you shortly, Noah.
0:23:37 > 0:23:40Why don't you save up a bit more till you can afford something better?
0:23:40 > 0:23:42I can't stand living with my housemates any more.
0:23:42 > 0:23:46And besides, the rent's so high I'm hardly saving anything anyway.
0:23:46 > 0:23:49Well, why don't I ask Emma if you can move into Niamh's old room?
0:23:49 > 0:23:50What, move in with you and Emma?
0:23:50 > 0:23:53Dead cheap, not a horror story.
0:23:53 > 0:23:55Emma needs the company more than she needs the money.
0:23:55 > 0:23:57Yeah, but all of us in one house? I don't know.
0:23:57 > 0:23:59I reckon it would be a laugh.
0:23:59 > 0:24:01Don't know why I didn't think about it before.
0:24:25 > 0:24:28- Here you go.- You seem brighter.
0:24:28 > 0:24:29Yeah.
0:24:29 > 0:24:32I've had Howard on the brain today and the baby.
0:24:32 > 0:24:34Oh, Emma.
0:24:34 > 0:24:35No, not in a morbid way.
0:24:35 > 0:24:38At least not since I saw this couple.
0:24:38 > 0:24:41Hey, our patients as tonic. Wonderful.
0:24:41 > 0:24:44Yeah, this girl, Rhiannon, she was so, I don't know, full of life
0:24:44 > 0:24:48and enthusiastic about her pregnancy, and that's after a miscarriage.
0:24:48 > 0:24:50What was her last name?
0:24:50 > 0:24:52Er, Davis. Rhiannon Davis.
0:24:54 > 0:24:56She's on my books.
0:24:56 > 0:24:58And?
0:24:58 > 0:25:01Emma, she didn't have a miscarriage.
0:25:01 > 0:25:04Well, she said that she'd lost her first and...
0:25:04 > 0:25:06I didn't have her notes.
0:25:06 > 0:25:08The baby was removed due to neglect.
0:25:11 > 0:25:12What?
0:25:16 > 0:25:18Why on earth wasn't I told?
0:25:18 > 0:25:19I don't know.
0:25:19 > 0:25:23And I'm afraid this baby's likely to be removed as well.
0:25:28 > 0:25:30I love quiz night!
0:25:30 > 0:25:33- 'Are you happy?' - 'Wonderfully.'
0:25:33 > 0:25:34What do you guys think of Anthony?
0:25:34 > 0:25:35What's your take?
0:25:37 > 0:25:39- I don't like him. - I hate to say it, mate,
0:25:39 > 0:25:41but you don't always get the right measure of people, do you?
0:25:41 > 0:25:44Once you get everything right, everything complimentary,
0:25:44 > 0:25:45you start seeing results.
0:25:45 > 0:25:47To the future.
0:25:48 > 0:25:49- The future.- The future.