0:00:29 > 0:00:33- Hello! You know we're not actually open until...- I know.
0:00:36 > 0:00:38Are you drawing The Mill?
0:00:38 > 0:00:40- Are you a patient? - I'm a concerned citizen.
0:00:40 > 0:00:42Is this about yesterday?
0:00:42 > 0:00:44Why? What happened yesterday?
0:00:46 > 0:00:47Nothing.
0:00:52 > 0:00:54There's no need to rush back to work.
0:00:54 > 0:00:56You take as much time you need.
0:00:56 > 0:01:00Everybody sends their love and said to say that they're thinking of you.
0:01:00 > 0:01:03Emma, stop. We really don't need you to do this.
0:01:03 > 0:01:06- Do what? I was just... - No, we're absolutely fine.
0:01:06 > 0:01:07- Aren't we?- Yeah.
0:01:07 > 0:01:09- Hey, champ!- Hi, Joe.
0:01:11 > 0:01:12HE CHUCKLES
0:01:12 > 0:01:13Oh, this is Emma.
0:01:13 > 0:01:16She's a friend of Mummy and Daddy's, so it's fine to talk to her.
0:01:16 > 0:01:17Hello, Joe.
0:01:17 > 0:01:19Hello. Are you coming shopping with us?
0:01:19 > 0:01:22Oh, I wish I was! But I've got to go to work.
0:01:22 > 0:01:25Well, we're definitely going, so why don't we go upstairs and get dressed?
0:01:25 > 0:01:27And then YOU can choose whatever toy you want.
0:01:27 > 0:01:30Aren't you lucky? What are you going to choose?
0:01:30 > 0:01:31Biggest truck ever!
0:01:31 > 0:01:33- Good for you!- Come on.
0:01:37 > 0:01:42- Listen...- If you offer me any type of support, I swear I will lose it.
0:01:42 > 0:01:45Zara, if there is anything I can do...
0:01:45 > 0:01:47I know. Thank you.
0:01:48 > 0:01:49We're fine.
0:01:50 > 0:01:51OK.
0:01:59 > 0:02:01Yeah, but what if you hadn't have found him?
0:02:01 > 0:02:04I mean, poor little Joe! It doesn't bear thinking about.
0:02:04 > 0:02:07No. Right, I'd better go.
0:02:07 > 0:02:09Oh, no, no! You've forgotten these.
0:02:09 > 0:02:11Cheese and pickle.
0:02:11 > 0:02:12I asked for ham.
0:02:12 > 0:02:14Did you?
0:02:14 > 0:02:18No, I specifically asked for ham! Karen, I asked for ham sandwiches!
0:02:18 > 0:02:21- I mean, can't you get anything right?- I thought you liked cheese...
0:02:21 > 0:02:25I do like cheese and pickle! That's not the point, is it?
0:02:25 > 0:02:27I like cheese and pickle,
0:02:27 > 0:02:31but I wanted ham! Is that too much to ask for?
0:02:31 > 0:02:34OK, so we're not talking about sandwiches. What's the matter?
0:02:39 > 0:02:41What if I hadn't have found Joe?
0:02:41 > 0:02:43But you did.
0:02:44 > 0:02:46But what if I hadn't?
0:02:49 > 0:02:51It's like Marnie all over again.
0:02:51 > 0:02:53Oh, no, it's very different.
0:02:53 > 0:02:54HE SIGHS
0:02:57 > 0:02:59- I'd better go to work.- We need to talk about thi...- No. I need to go.
0:02:59 > 0:03:01You forgot...
0:03:05 > 0:03:07Oh, right, good, you are all here.
0:03:07 > 0:03:09Look, er, can I have a moment of your time?
0:03:09 > 0:03:11Yeah, just a minute, who's that bloke?
0:03:11 > 0:03:16Look, I am sure you are all aware of the lies and vitriol that have been
0:03:16 > 0:03:19directed against us online over the last few weeks.
0:03:19 > 0:03:21It made very grim reading.
0:03:21 > 0:03:23Yeah, imagine saying that we should be shut down!
0:03:23 > 0:03:25Typical troll! Ignore it.
0:03:25 > 0:03:27Well, I'm sorry, we cannot do that.
0:03:28 > 0:03:32Yesterday, I had a very difficult meeting with the chair of the CCG.
0:03:32 > 0:03:37And he's concerned about patient perception of The Mill
0:03:37 > 0:03:39as a result of all of these comments.
0:03:39 > 0:03:43And he has insisted that we take action before it gets any worse.
0:03:43 > 0:03:45OK, so what's that bloke got to do with it?
0:03:47 > 0:03:49That...is our troll.
0:03:50 > 0:03:53What? What the hell's he doing here?
0:03:53 > 0:03:55I have invited him here to shadow us.
0:03:55 > 0:03:57- Oh!- Why?
0:03:57 > 0:04:00Because...because I think it is
0:04:00 > 0:04:04important that we talk to people we do not agree with.
0:04:04 > 0:04:06You didn't sanction this at all, did you?
0:04:06 > 0:04:09The chair of the CCG forced your hand!
0:04:10 > 0:04:12No, no, not at all.
0:04:12 > 0:04:14Look, I agree that something had to be done.
0:04:14 > 0:04:17So I need you all to be on your best behaviour.
0:04:17 > 0:04:19So what, do you want us to sugar-coat things?
0:04:19 > 0:04:24On the contrary. I want him to see the absolute truth.
0:04:24 > 0:04:26I am confident we can convince him that we
0:04:26 > 0:04:30always do our very best, and change his mind.
0:04:30 > 0:04:33You have our full support, Mrs Tembe.
0:04:33 > 0:04:35Right. Thank you, Dr Carter.
0:04:36 > 0:04:38- Oh, I missed all that. What's happened?- Ooh!
0:04:40 > 0:04:45Everyone, this is Mr Jeremy Ibbotson.
0:04:45 > 0:04:47Good morning.
0:04:47 > 0:04:49I appreciate you agreeing to this.
0:04:49 > 0:04:53I'm a satirical cartoonist, by trade, so don't worry if you see me scribbling away.
0:04:53 > 0:04:57It's a funny coincidence, actually, cos there's another Jeremy who has been trolling us
0:04:57 > 0:04:59- on all the message boards and the social media.- Miss Pitman...
0:04:59 > 0:05:02Whenever the NHS comes up in the papers, this idiot, Jeremy,
0:05:02 > 0:05:05starts bad-mouthing us and saying we should be shut...
0:05:05 > 0:05:07- EMMA CLEARS THROAT - Valerie.
0:05:10 > 0:05:11Oh.
0:05:12 > 0:05:15And today is your chance to prove me wrong.
0:05:17 > 0:05:18This way, please.
0:05:24 > 0:05:26I only agreed to this to collect enough evidence to make
0:05:26 > 0:05:28a stronger case for your closure.
0:05:28 > 0:05:30You know that, right?
0:05:32 > 0:05:35All I want you to see is how hard the staff work
0:05:35 > 0:05:39and the challenges they face on a day-to-day basis.
0:05:39 > 0:05:44For example, two of our senior doctors are away today, so...
0:05:44 > 0:05:47Two? Typical! This is my point.
0:05:47 > 0:05:51How much are they paid, yet where are they when people need them?
0:05:51 > 0:05:54Well, they have a personal matter to attend to.
0:05:54 > 0:05:56But it is not a problem.
0:05:56 > 0:05:59The other staff are happy to cover for them.
0:05:59 > 0:06:02Meaning longer waiting times and more cancelled appointments?
0:06:03 > 0:06:07We have a motto here at The Mill.
0:06:07 > 0:06:10"No patient left uncared for."
0:06:10 > 0:06:12You will see.
0:06:12 > 0:06:14- VALERIE:- 'So then he's standing there with his sketch pad,'
0:06:14 > 0:06:16as if butter wouldn't melt.
0:06:16 > 0:06:18He can stick his pencil where the sun don't shine!
0:06:18 > 0:06:21How's that going to help? Why don't you just try talking to him?
0:06:21 > 0:06:22Ooh! Very New Age.
0:06:24 > 0:06:26- You fancy lunch later? - Ah, no. No, I can't.
0:06:26 > 0:06:29- I've got something planned. - What are you up to? That's twice you've turned me down.
0:06:29 > 0:06:31Nothing special.
0:06:31 > 0:06:35Um...Jeremy? Jimmi Clay, partner.
0:06:35 > 0:06:38- I've got five minutes now, if you want a chat.- Sounds good. Thank you.
0:06:40 > 0:06:43I thought you were a reformed woman.
0:06:43 > 0:06:44Haven't said a word.
0:06:44 > 0:06:47You don't need to, grinning at me, Grinny McGrinface.
0:06:47 > 0:06:51Don't worry, I won't say anything to anyone about you looking for love.
0:06:51 > 0:06:54I'm not looking for love, it's just a... It's a public service.
0:06:54 > 0:06:57Oh, whatever you say. Your secret's safe with me.
0:07:00 > 0:07:05So, how would you respond if I said The Mill was overstretched and under-resourced?
0:07:05 > 0:07:07Show me a GP surgery that isn't.
0:07:07 > 0:07:09I mean, what matters is that we've got a good team here
0:07:09 > 0:07:12and we're there for our patients and we're there for each other.
0:07:12 > 0:07:15- Is there a reason why you decided to pick on us?- I'm not picking on you.
0:07:15 > 0:07:16I just want people to know the truth.
0:07:16 > 0:07:21Right, and how does expressing this anger really make you feel inside?
0:07:21 > 0:07:23I'm not here to talk about my feelings.
0:07:23 > 0:07:26Cos I'm training to be a counsellor, so you could talk to me in confidence.
0:07:26 > 0:07:29I don't need any of that. I'm fine. It was good to meet you.
0:07:29 > 0:07:30I'll let you get on.
0:07:30 > 0:07:32Right, OK, my door's always open.
0:07:36 > 0:07:37- Counsellor! - HE SMIRKS
0:07:39 > 0:07:42- Hello.- Heather Goldman for Dr Reid.
0:07:42 > 0:07:44You're booked for 4.30.
0:07:44 > 0:07:46OK. Yeah, we'll see you then. Bye-bye.
0:07:46 > 0:07:48That's great. Take a seat, please.
0:07:48 > 0:07:49Mill Heath Centre?
0:07:51 > 0:07:54Oh, any time between four and six.
0:07:54 > 0:07:56Yep, no, you're very welcome. Bye-bye.
0:07:58 > 0:08:02I've heard patients who call this surgery can't speak to a person,
0:08:02 > 0:08:03no matter how long they wait.
0:08:03 > 0:08:06Our policy is to answer every phone call within...
0:08:06 > 0:08:08Within five rings? I know. Never happens, though, does it?
0:08:08 > 0:08:10If you're on hold, we get to you...
0:08:10 > 0:08:12Within two minutes? That's just spin.
0:08:12 > 0:08:14- UNDER HER BREATH:- I'll spin for you, mate.
0:08:14 > 0:08:15Absolutely not true.
0:08:15 > 0:08:18You agree with me, right? This place is a disaster.
0:08:18 > 0:08:21I don't know about this place, but the NHS...
0:08:21 > 0:08:23Overstretched and rife with mistakes.
0:08:23 > 0:08:26If I ran my business like that, I'd be bankrupt in day...
0:08:27 > 0:08:29You OK?
0:08:29 > 0:08:30I'm fine.
0:08:30 > 0:08:31I'm Jeremy.
0:08:31 > 0:08:34Heather. Are you a patient?
0:08:34 > 0:08:37Here? No way! I'm just a fly on the wall.
0:08:38 > 0:08:41- Miss Goldman.- Dr Reid, thanks for fitting me in.
0:08:41 > 0:08:44- You're welcome. Come through. - Wow, special treatment!
0:08:44 > 0:08:46All part of the service.
0:08:46 > 0:08:48- Nice to meet you. - You too. Good luck.
0:08:48 > 0:08:50- PHONE RINGS - Hello, Mill Health Centre.
0:08:50 > 0:08:51One ring.
0:08:51 > 0:08:54If only it was like that every time, eh?
0:08:54 > 0:08:55Hold me back!
0:08:58 > 0:09:00How long have you been having panic attacks?
0:09:00 > 0:09:04A month or so, maybe. It's probably nothing, just work stress, but...
0:09:04 > 0:09:06- OK, well, you did the right... - I haven't really got time for this.
0:09:06 > 0:09:10I'm snowed under with the business, but I've finally turned a corner and I'm making some money, so...
0:09:10 > 0:09:14OK, look, listen to me. Your blood pressure is very high.
0:09:14 > 0:09:17And that concerns me, given your history.
0:09:17 > 0:09:20So I would like you to have some further tests at St Phil's,
0:09:20 > 0:09:23and I'm going to give them a call and see if they can see you today.
0:09:25 > 0:09:26For goodness' sake!
0:09:37 > 0:09:41So, tell me about this secret lunch.
0:09:41 > 0:09:42Oh, it's nothing interesting.
0:09:42 > 0:09:45No, no, tell me, tell me. Tell me, tell me, tell me!
0:09:45 > 0:09:47It's kind of a date thing.
0:09:47 > 0:09:50Oh! Well, great. I mean, that's good. It's about time you got back out there again.
0:09:50 > 0:09:53No, no, no, not like that. It's, um... It's an experiment.
0:09:53 > 0:09:57Like an extension of the random acts of kindness thing.
0:09:57 > 0:10:01- Now you've lost me.- Right, well, I find women online, you know -
0:10:01 > 0:10:04someone who's been treated badly, you know, like Valerie was getting trolled and stuff.
0:10:04 > 0:10:08I take them on a nice date, I say nice things to them and generally make them feel...
0:10:08 > 0:10:10- Nice?- Exactly.
0:10:10 > 0:10:13Sorry, that's not a random act of kindness. That's a patronising act of self-importance.
0:10:13 > 0:10:16Of course you'd say that. You pick holes in everything I do, man!
0:10:16 > 0:10:19Look, it makes them feel better and, in return, that makes me feel better, OK?
0:10:19 > 0:10:22See? That's exactly my point in the first place - making you feel better.
0:10:22 > 0:10:25Look, if you want to meet someone, why can't you just be open?
0:10:25 > 0:10:29How good do you think these women are going to feel if you take them out for one date and then dump them?
0:10:29 > 0:10:34You know what? I'm not taking relationship advice from you. I know what I'm doing. It's OK.
0:10:34 > 0:10:36- Bye. See you soon.- Thank you. Bye.
0:10:36 > 0:10:37And we're out. Lunch?
0:10:37 > 0:10:40Oh, no, I can't. I want to catch Rob on his break.
0:10:40 > 0:10:43- See you later.- Good luck!
0:10:43 > 0:10:44Good lunch, I meant.
0:10:47 > 0:10:50Ah, Mr Ibbotson! How has your morning been?
0:10:50 > 0:10:51Educational.
0:10:51 > 0:10:53So, what do you fancy? Icon?
0:10:53 > 0:10:56Er, yeah. Anywhere my face isn't plastered about.
0:10:56 > 0:10:59Since you're all so busy, I'd assume you'd have a sandwich at your desk.
0:10:59 > 0:11:02Well, you know what they say - all work and no lunch...
0:11:02 > 0:11:05Makes doctors rubbish in the afternoon.
0:11:05 > 0:11:07Hopefully, we've gone some way to changing your mind.
0:11:07 > 0:11:09Not really.
0:11:09 > 0:11:12I simply don't believe you give good service to your patients.
0:11:12 > 0:11:13VALERIE SIGHS
0:11:13 > 0:11:16We have seen over 100 patients this morning alone!
0:11:16 > 0:11:20The only person who seems unhappy is you, sketching away, judging us all.
0:11:20 > 0:11:21That's enough, Valerie.
0:11:21 > 0:11:24Perhaps we could discuss some of your concerns over lunch.
0:11:24 > 0:11:26I've heard all I need.
0:11:26 > 0:11:29Very well. Could we see some of the sketches from this morning?
0:11:29 > 0:11:31Oh, you'll see them soon enough.
0:11:33 > 0:11:35Well, that was a complete waste of time.
0:11:35 > 0:11:37He's going to go online and tell lies about us.
0:11:37 > 0:11:39Yes. It was not entirely my idea,
0:11:39 > 0:11:43I can assure you. I'm doing this under sufferance.
0:11:43 > 0:11:46Obviously, you cannot change people's minds with facts these days!
0:11:54 > 0:11:59- Sarah?- Yes! Al, hello. - Hi, how are you doing?
0:11:59 > 0:12:01Ooh! Ay...ah... Mwah. Mwah.
0:12:01 > 0:12:03- Sorry, my fault.- Excellent.
0:12:03 > 0:12:05Shall we?
0:12:08 > 0:12:09It's really nice to meet you.
0:12:09 > 0:12:14You too! I'm all over the shop. You're my first internet date.
0:12:14 > 0:12:18My friend Katie's been pushing me to do it for ages, but it's scary, isn't it?
0:12:18 > 0:12:22Well, I'm honoured you agreed to meet me. Have you ordered yet?
0:12:22 > 0:12:25No, not yet. I've been too nervous to look.
0:12:25 > 0:12:28Nervous of me? Don't be daft!
0:12:28 > 0:12:29Let's see what they've got.
0:12:32 > 0:12:36I really like your hair. That style - it suits you.
0:12:36 > 0:12:37Oh, thank you.
0:12:37 > 0:12:39That's a very pretty dress, very becoming.
0:12:40 > 0:12:42Stop it now, I'm blushing!
0:12:44 > 0:12:46Right, so, what are you going to have?
0:12:46 > 0:12:48I think I'll start with the garlic bread.
0:12:48 > 0:12:51Garlic bread? On a first date?
0:12:51 > 0:12:52Oh, you devil, you!
0:12:52 > 0:12:55SHE GIGGLES
0:12:55 > 0:12:57Yeah, two garlic breads, please. Thank you.
0:13:03 > 0:13:04Ham.
0:13:04 > 0:13:06HE CHUCKLES
0:13:08 > 0:13:11Thanks, love. I am sorry about this morning.
0:13:11 > 0:13:14I don't know what that was all about.
0:13:14 > 0:13:15Really?
0:13:17 > 0:13:20I think it might be the pills, and sometimes I can't cope.
0:13:22 > 0:13:26It just... It makes me feel stupid because I didn't see it coming.
0:13:26 > 0:13:30No, whoa, whoa, whoa! It's not your fault.
0:13:32 > 0:13:37Anyway, um, Heston's got a drop-in this afternoon, and I've spoken to
0:13:37 > 0:13:42your duty sergeant, and I've reserved you the last slot of the day.
0:13:42 > 0:13:44- No, you didn't have to do that. - It's done.
0:13:44 > 0:13:46But I've already got a follow-up booked in already,
0:13:46 > 0:13:50and I don't know whether I'll be finished by knock-off, so I don't think it's a good idea.
0:13:50 > 0:13:53This morning, you nearly cried over a ham sandwich.
0:13:57 > 0:14:01- I'll have a soda water, please.- And a lager, please. Any kind. Thanks.
0:14:01 > 0:14:02So, how was your holiday?
0:14:02 > 0:14:04Yeah, yeah, it was nice. It was, er...
0:14:04 > 0:14:08Oh, I don't believe it! My picture's up there as well.
0:14:08 > 0:14:09It's everywhere.
0:14:09 > 0:14:12It's at The Mill, it's at the Campus, it's on billboards.
0:14:12 > 0:14:14Al and Jimmi are having a field day.
0:14:14 > 0:14:17Oh, come on, what did you expect, pretty boy?
0:14:17 > 0:14:19Yeah, well, it's supposed to be about inspiring people,
0:14:19 > 0:14:21not some diversity box-ticking exercise.
0:14:21 > 0:14:23But you are inspiring people.
0:14:23 > 0:14:24You know, only this morning,
0:14:24 > 0:14:27I had a young Sikh patient ask my advice on how to become a doctor,
0:14:27 > 0:14:31- all because they'd seen your poster. - That's great, but the charity promised me a voice.
0:14:31 > 0:14:34They said they were interested in what I had to say, not just what I look like.
0:14:34 > 0:14:38Well, if you want a voice, then the poster's the perfect opportunity. Stop complaining!
0:14:38 > 0:14:39All tough love, you.
0:14:39 > 0:14:42That's me. Here's to your voice.
0:14:42 > 0:14:46Do you really think it's appropriate to be drunk when seeing patients?
0:14:46 > 0:14:48Well, I'm not, actually.
0:14:48 > 0:14:49It's just a lager.
0:14:49 > 0:14:52And I notice you're on soda water.
0:14:52 > 0:14:53Well, I didn't want to...
0:14:53 > 0:14:56Be drunk in the afternoon? My point exactly.
0:14:59 > 0:15:00Brilliant!
0:15:00 > 0:15:02Oh, look on the bright side -
0:15:02 > 0:15:04you might lose your poster boy image now.
0:15:09 > 0:15:13Oh, this has been great. You...you are a real treat.
0:15:13 > 0:15:17Wow! Thank you. It really couldn't have gone any better, could it?
0:15:17 > 0:15:18Um, thing is...
0:15:18 > 0:15:19Can I just...?
0:15:22 > 0:15:25Just getting some evidence, for social media.
0:15:25 > 0:15:28My friend, Katie, will never believe me otherwise.
0:15:32 > 0:15:34So, when can we do this again?
0:15:34 > 0:15:36Right, the thing is....
0:15:36 > 0:15:38You have got so much going for you.
0:15:38 > 0:15:42You're smart, you're intelligent, you're funny, you're sexy,
0:15:42 > 0:15:44you look like a million dollars,
0:15:44 > 0:15:47but you don't want to get involved with someone like me.
0:15:49 > 0:15:50Are you OK?
0:15:52 > 0:15:55OK, um... I'm sorry.
0:15:55 > 0:15:56You said I was a real treat!
0:15:56 > 0:15:57You are.
0:15:57 > 0:16:00So why are you binning me? Was it the selfie?
0:16:00 > 0:16:02Did I go too far?
0:16:04 > 0:16:07Please, don't do this!
0:16:07 > 0:16:11Not after one date! Give me another chance!
0:16:11 > 0:16:14- Please!- OK, can you let me go? - SHE SOBS
0:16:14 > 0:16:17Can I have the bill, please? Quickly.
0:16:19 > 0:16:22Lager, at lunchtime, on a working day!
0:16:22 > 0:16:25I understand your concerns,
0:16:25 > 0:16:28but Dr Vere is extremely conscientious...
0:16:28 > 0:16:31I'm going to call the CCG and demand that they immediately investigate.
0:16:31 > 0:16:33There is no need for that. Will you just listen?
0:16:33 > 0:16:35Mrs Tembe, I can explain.
0:16:35 > 0:16:37Oh, here we go. More spin.
0:16:37 > 0:16:40Look, as long as a doctor is not drunk when seeing patients,
0:16:40 > 0:16:42it's perfectly acceptable. And more importantly...
0:16:42 > 0:16:45I'm not actually seeing patients this afternoon.
0:16:45 > 0:16:48There's no way I would have been drinking lager if I was. I'm just doing paperwork.
0:16:48 > 0:16:51- Oh, you would say that now, wouldn't you?- Oh, look, come on. You're an intelligent man.
0:16:51 > 0:16:53You must see that you're being unfair.
0:16:53 > 0:16:55This is where you apologise.
0:16:55 > 0:16:57I have no intention of apologising.
0:16:57 > 0:17:01I am more convinced than ever that there is something seriously amiss with this practice.
0:17:01 > 0:17:04Right, well, I am sorry that you feel that way,
0:17:04 > 0:17:07but we are about to open for afternoon surgery.
0:17:07 > 0:17:09So I think it is time that you left us.
0:17:09 > 0:17:11Oh, no. I'm staying right here.
0:17:11 > 0:17:15I'm going to canvass more patients for their opinions on this place.
0:17:18 > 0:17:22Er, thank you, doctors. If you will return to work.
0:17:22 > 0:17:24You know where I am.
0:17:24 > 0:17:26Shall I call Sergeant Hollins, Mrs Tembe?
0:17:26 > 0:17:28No, that will not be necessary.
0:17:30 > 0:17:34You are very welcome to stay as long as you like.
0:17:34 > 0:17:38But please, do not impinge on our patients' confidentiality.
0:17:38 > 0:17:39I wouldn't dream of it.
0:17:40 > 0:17:42Can I have that word, please, Mrs Tembe?
0:17:45 > 0:17:47Yes. Yes, of course.
0:17:48 > 0:17:50DOOR OPENS
0:17:50 > 0:17:51How did it go?
0:17:51 > 0:17:53Like day five on the Titanic.
0:17:56 > 0:17:58SHE SIGHS
0:17:58 > 0:18:00Look, I'm really sorry about all of that.
0:18:00 > 0:18:02It is not your fault.
0:18:03 > 0:18:06It is mine for inviting him here today,
0:18:06 > 0:18:09although I did not have very much choice.
0:18:09 > 0:18:11So, what did you want to ask me?
0:18:11 > 0:18:13Oh, yeah, um, it's about this poster campaign.
0:18:13 > 0:18:15I'm not really happy about the way they've got my image
0:18:15 > 0:18:19plastered all over the place, without actually giving me the opportunity to speak about...
0:18:19 > 0:18:23I appreciate you had a genuine motive for agreeing to take part.
0:18:23 > 0:18:26But you agreed for them to publish your image,
0:18:26 > 0:18:28whichever way they see fit.
0:18:28 > 0:18:31Did I? Don't remember reading that bit of the release form.
0:18:31 > 0:18:34I may have a possible solution.
0:18:34 > 0:18:37The poster has generated a lot of interest.
0:18:37 > 0:18:41And D-Verse Online have contacted me about doing an interview with you.
0:18:41 > 0:18:43Right.
0:18:43 > 0:18:45Look, I'm not really sure I want to be a part of anything...
0:18:45 > 0:18:48You said you wanted to get your message out there.
0:18:49 > 0:18:51Well, this might be a possible solution.
0:18:53 > 0:18:56I guess so. Thanks, Mrs Tembe.
0:19:03 > 0:19:04DOOR OPENS
0:19:04 > 0:19:08Oh, hello. You must be here for Dr Carter's drop-in clinic.
0:19:08 > 0:19:10Well, you know that because you...
0:19:10 > 0:19:15Yeah, um... If you wouldn't mind taking a seat. Um...
0:19:15 > 0:19:16- What are you...?- Thank you!
0:19:33 > 0:19:37Very good. You been here long?
0:19:37 > 0:19:40I've been here all day. The staff are atrocious.
0:19:43 > 0:19:45Are they?
0:19:45 > 0:19:47Take that harpy, for example.
0:19:47 > 0:19:50Symptomatic of everything that's wrong with this place -
0:19:50 > 0:19:53uncaring, incompetent, awash with mistakes.
0:19:53 > 0:19:56And they have the gall to take public money
0:19:56 > 0:20:01- and throw it down the drain. If you ask me...- Let me...stop you there.
0:20:01 > 0:20:04Because I've been coming to this surgery for well over a decade now
0:20:04 > 0:20:08and I have never seen any of the things that you are now describing.
0:20:08 > 0:20:10They may make the odd mistake, but don't we all?
0:20:10 > 0:20:12It's a good place, run by good people.
0:20:12 > 0:20:15So maybe the problem is yours, and not theirs.
0:20:15 > 0:20:17- It's got nothing to do with me. - See, you point a finger at someone,
0:20:17 > 0:20:20and there's three pointing back at you.
0:20:20 > 0:20:21Rob, shall we?
0:20:26 > 0:20:30Oh, yeah. The harpy - it's my wife.
0:20:33 > 0:20:36Did he mention he's a police officer?
0:20:41 > 0:20:42So, er...how are you doing?
0:20:42 > 0:20:46Well, I'm only here because Karen wanted me to come.
0:20:46 > 0:20:47You don't think you need to?
0:20:47 > 0:20:50Well, I still find it difficult to talk about this stuff.
0:20:50 > 0:20:52How are you getting on with the anti-depressants?
0:20:52 > 0:20:55Well, I think they're calming down the flashbacks, but I'm having side-effects.
0:20:55 > 0:20:58- Such as?- Mood swings, hot flushes, tears.
0:20:58 > 0:21:01I mean, this morning, I bit Karen's head off
0:21:01 > 0:21:03and nearly cried over a ham sandwich.
0:21:03 > 0:21:06Don't ask. I think I prefer the flashbacks.
0:21:07 > 0:21:10To be truthful, I don't think I'm really getting any better.
0:21:15 > 0:21:17I need to see Dr Reid again, please.
0:21:17 > 0:21:19She's with a patient, I'm afraid.
0:21:19 > 0:21:21It's kind of urgent. Is there any way...?
0:21:21 > 0:21:24Oh, hello again. Back for more torture?
0:21:24 > 0:21:25Sorry?
0:21:25 > 0:21:27Are you OK? You look...
0:21:29 > 0:21:31Miss Goldman, what are you doing back here?
0:21:31 > 0:21:34I went to St Phil's, like you said, and they ran loads of tests
0:21:34 > 0:21:36and said they wanted to admit me, but I had to wait.
0:21:36 > 0:21:37Oh, typical NHS!
0:21:37 > 0:21:39I couldn't face it.
0:21:39 > 0:21:42I'm too busy to sit around, waiting for someone to tell me I need to calm down and relax.
0:21:42 > 0:21:46This can't be happening to me again. It just can't! Oh, God!
0:21:46 > 0:21:49- Heather, what's wrong?- My head...
0:21:49 > 0:21:52- Right. Does the light hurt your eyes?- Oh, it's agony!
0:21:52 > 0:21:54- OK, Jeremy, can you give me a hand?- Of course.
0:21:54 > 0:21:56- Can you call an ambulance? - Yes, sure.
0:21:56 > 0:21:57Is it another aneurysm?
0:21:57 > 0:22:00Let's not worry about that now. Let's just get you comfortable.
0:22:00 > 0:22:03Well, perhaps Miss Goldman would like to use my office.
0:22:03 > 0:22:05- It is dark in there. - Thank you, Mrs Tembe.
0:22:05 > 0:22:08- Will I be OK?- You're going to be absolutely fine.
0:22:08 > 0:22:10- Don't worry.- Ambulance is on its way. Ten minutes.
0:22:10 > 0:22:12- You see?- Will you come with me?
0:22:12 > 0:22:14- If that's what you want.- I do.
0:22:18 > 0:22:21OK. That should ease the pain a little.
0:22:21 > 0:22:23I haven't got time for this.
0:22:23 > 0:22:25You need to get treated.
0:22:25 > 0:22:28St Phil's will give you the best possible care.
0:22:28 > 0:22:29When I had the aneurysm before,
0:22:29 > 0:22:33they said the chances of recurrence were slim. Could this be a mistake?
0:22:33 > 0:22:34AMBULANCE SIREN WAILS
0:22:34 > 0:22:36You said yourself. This place...
0:22:36 > 0:22:38Maybe you've misdiagnosed me.
0:22:38 > 0:22:39I haven't.
0:22:39 > 0:22:43I was wrong...about this place.
0:22:43 > 0:22:47I've been here all day and I've seen how seriously they take patient care and how diligent they are.
0:22:47 > 0:22:49I know it's scary, but you have to trust them.
0:22:49 > 0:22:51You'll be OK. I know it. KNOCK ON DOOR
0:22:52 > 0:22:56- Ambulance has just pulled up. I'll show them straight in. - I'll come and brief them.
0:22:56 > 0:22:57I'm scared.
0:22:57 > 0:23:01- Is there anyone I can call? A partner or family?- There's no-one.
0:23:01 > 0:23:04Can Dr Reid come with me?
0:23:04 > 0:23:06Well, I'm...I'm so sorry. She has...
0:23:06 > 0:23:09I'll come with you. You can't go through this alone.
0:23:13 > 0:23:16I did talk you through possible side-effects. Why didn't you come back to me?
0:23:16 > 0:23:20Because I was worried you would say that the drugs weren't working
0:23:20 > 0:23:22and that I should try therapy again.
0:23:22 > 0:23:24I thought the support group was working.
0:23:24 > 0:23:27- I lied. I haven't been going. - You told me you were.
0:23:27 > 0:23:29I know, Heston, I know! And I'm sorry about that, OK?
0:23:29 > 0:23:33I went once. I walked into a room full of ex-servicemen
0:23:33 > 0:23:36who had all, or nearly all, lost limbs
0:23:36 > 0:23:39and had seen their mates been blown apart.
0:23:39 > 0:23:43They're real heroes and that's real trauma. I felt like a fraud.
0:23:43 > 0:23:45So I left, and I didn't go back.
0:23:45 > 0:23:50Trauma is trauma. I think they would have been very sympathetic.
0:23:50 > 0:23:54Well, I don't. I think they would have laughed me out of the room. And I wouldn't blame them for it.
0:23:57 > 0:24:00I'll follow in my car, I promise.
0:24:00 > 0:24:03We will check on your progress, Miss Goldman.
0:24:03 > 0:24:06And it was good that you were here in her hour of need.
0:24:06 > 0:24:07I should go.
0:24:07 > 0:24:13Mr Ibbotson, what you said inside, about us - what changed your mind?
0:24:17 > 0:24:19I used to have a girlfriend called Laura.
0:24:20 > 0:24:24We'd only been seeing each other for a few months before she found the lump.
0:24:24 > 0:24:29I don't know which doctor she saw when she was here because I didn't come with her.
0:24:30 > 0:24:34I never came with her. I was always too busy.
0:24:36 > 0:24:40After she died, I blamed this place and your colleagues.
0:24:41 > 0:24:44Convinced myself that you were shoddy or that you'd missed
0:24:44 > 0:24:48the initial signs or something - anything but face the truth.
0:24:49 > 0:24:51You were not to blame.
0:24:53 > 0:24:57That is the real reason why I...I wanted you to come today.
0:24:57 > 0:24:58You knew about Laura and me?
0:24:58 > 0:25:01Of course. I did my research.
0:25:03 > 0:25:07I just hoped, by being here, that you would...that you would
0:25:07 > 0:25:10come to terms with what happened and realise you did the best you could.
0:25:11 > 0:25:13We all do, every day.
0:25:14 > 0:25:16It is all we can do.
0:25:17 > 0:25:20I'm sorry. For everything.
0:25:20 > 0:25:21It stops now.
0:25:23 > 0:25:24Well, thank you.
0:25:24 > 0:25:27That's the first time I've spoken about Laura. To anyone.
0:25:29 > 0:25:33It is good to talk, no matter how painful.
0:25:33 > 0:25:36- I'd better go. I want to be there for Heather.- All right. - Thank you, Mrs Tembe.
0:25:36 > 0:25:38No, thank you, Mr Ibbotson.
0:25:38 > 0:25:40Oh, I forgot my sketch pad, inside.
0:25:40 > 0:25:42Oh, right. Well, I will get it for you.
0:25:42 > 0:25:45Keep it. The last one was for you, anyway.
0:25:52 > 0:25:53- Is that you?- Hm.
0:25:56 > 0:25:57- Heston.- Hm.
0:25:59 > 0:26:00Is that supposed to be me?
0:26:01 > 0:26:03I do not look like a clown!
0:26:05 > 0:26:08Well, if that's you, then...that's me as a harpy.
0:26:08 > 0:26:14Well, I'm not sure Heston's going to find the Pinocchio reference appropriate.
0:26:14 > 0:26:17Well, I'd rather Pinocchio than some lying politician.
0:26:18 > 0:26:21Perhaps you should all go home. It is over now.
0:26:27 > 0:26:28Hm.
0:26:35 > 0:26:36Oh.
0:26:42 > 0:26:45The Mill Hero Centre. I like that.
0:26:49 > 0:26:52There must be something else I can do.
0:26:52 > 0:26:54Well, your psychiatrist suggested two anti-depressants.
0:26:54 > 0:26:55We could try the other one,
0:26:55 > 0:26:58but there really is no substitute for therapy.
0:26:58 > 0:27:00Hmm. I thought you'd say that.
0:27:00 > 0:27:02I mean, seriously, there must be
0:27:02 > 0:27:05another way I can deal with it, without talking about it.
0:27:05 > 0:27:06Brilliant!
0:27:06 > 0:27:08Would you like me to find you a new group?
0:27:08 > 0:27:10Oh, I don't know.
0:27:11 > 0:27:13Well, what if I came with you?
0:27:21 > 0:27:23We want something more permanent.
0:27:23 > 0:27:26The simplest option would be for Michael to get the snip.
0:27:26 > 0:27:28I have a patient who is considering a procedure
0:27:28 > 0:27:30based on false information.
0:27:30 > 0:27:32Don't go there, Emma. No-one will thank you for it.
0:27:32 > 0:27:35You're taking away his opportunity to have a child with somebody else,
0:27:35 > 0:27:37and because of that...
0:27:37 > 0:27:40You can't say any of this to him. Confidentiality.