0:00:34 > 0:00:36ALARM BEEPS ON COMPUTER
0:00:39 > 0:00:41BEEPING CONTINUES
0:00:48 > 0:00:51Oh, Ben, there's something wrong with...
0:00:53 > 0:00:55- Turn the computer off! - Excuse me!- At the wall!- What?
0:00:55 > 0:00:58BEEPING
0:00:58 > 0:01:00- BEN SIGHS - What is that?
0:01:02 > 0:01:05Hey, I just wanted to thank you for your feedback.
0:01:05 > 0:01:07I thought it was really constructive.
0:01:07 > 0:01:09Oh, really? Good. Well, I'm glad it was helpful.
0:01:09 > 0:01:11Cough!
0:01:11 > 0:01:14- Something wrong?- Oh... Were you just talking about the internal review?
0:01:14 > 0:01:16- Mm-hm.- And how helpful Emma was?
0:01:16 > 0:01:18Well, you both were.
0:01:18 > 0:01:22You, erm, you gave me some very important things to think about.
0:01:22 > 0:01:24Hmm. I gave you a hard time.
0:01:24 > 0:01:26Yeah, but you pushed and you challenged me
0:01:26 > 0:01:30and, by defending myself, made me confirm what I really felt.
0:01:30 > 0:01:31So, thank you for that.
0:01:31 > 0:01:34How about that? It's not often you get praise from a colleague.
0:01:34 > 0:01:38Oh, well, make the most of it. Right, we have patients.
0:01:38 > 0:01:40Al, I gather you know your way around a computer?
0:01:40 > 0:01:43- What, do I look the sort? - Yes.- Yes.- How dare you?!
0:01:43 > 0:01:46In my spare time I could be anything I choose to be.
0:01:46 > 0:01:49- Maybe I'm a ninja.- Daniel says you're our resident expert.
0:01:49 > 0:01:52Well... Yeah, that I be.
0:01:52 > 0:01:54We've got an unforeseen challenge.
0:01:54 > 0:01:58Unforeseen challenge? I'm sorry, is that management speak for "Houston, we have a problem"?
0:01:58 > 0:02:00Yeah. A big problem. Need you.
0:02:03 > 0:02:04- Mm.- Mm.
0:02:06 > 0:02:09- So we can't access anything? - Not unless we pay.
0:02:09 > 0:02:13And if we don't do it before five o'clock, they're going to delete all our files.
0:02:13 > 0:02:15It's affected all the computers on the Campus as well.
0:02:15 > 0:02:18- How much do they want? - 28 bitcoins.
0:02:20 > 0:02:23I mean, it's a pain but it's better than the alternative, right?
0:02:23 > 0:02:26What are 28 bitcoins worth?
0:02:26 > 0:02:29That's, that's over £50,000, give or take.
0:02:29 > 0:02:31What?! Who can afford that?
0:02:31 > 0:02:35Well, they probably detected the size of the network and set the ransom accordingly.
0:02:35 > 0:02:38Can we still access patient records from an uninfected computer?
0:02:38 > 0:02:40No, no, the server is infected.
0:02:40 > 0:02:42We can't access any of our shared files.
0:02:42 > 0:02:44Could it infect the whole NHS network?
0:02:44 > 0:02:47Oooh... The Spine? Maybe.
0:02:47 > 0:02:50But if it could, it's probably already too late.
0:02:50 > 0:02:52Can you do anything?
0:02:52 > 0:02:53No. No, I can't.
0:02:53 > 0:02:57This is beyond even my considerable geek powers.
0:02:57 > 0:03:01There is an approved IT firm we're supposed to use for the big stuff.
0:03:01 > 0:03:03Why the long face?
0:03:05 > 0:03:06I've met the guy we use.
0:03:06 > 0:03:08ALARM BEEPS ON COMPUTER
0:03:12 > 0:03:15- Do you think that Ben is up to this? - I don't know.
0:03:15 > 0:03:19- He only started yesterday.- Yeah. He seems to be coping so far.
0:03:19 > 0:03:21We haven't run out of paperclips!
0:03:21 > 0:03:24If we lose the patients' records, then...we're finished.
0:03:24 > 0:03:25It's hardly his fault, though.
0:03:25 > 0:03:28What if someone dies because we can't access their details?
0:03:28 > 0:03:31We will have to stay vigilant and take full histories where necessary.
0:03:31 > 0:03:33- That will take forever.- I know.
0:03:33 > 0:03:35But it's better than the alternative.
0:03:35 > 0:03:37And he's dealing with things.
0:03:37 > 0:03:38He's dealt with things quickly -
0:03:38 > 0:03:40IT support, he's dealing with the staff...
0:03:40 > 0:03:43What more could he have done?
0:03:43 > 0:03:44I'll tell you what...
0:03:46 > 0:03:47..we'll keep an eye on him, OK?
0:03:47 > 0:03:50And if we feel that he's out of his depth, we step in.
0:03:52 > 0:03:54Right. We're going to have to get you to fill some details,
0:03:54 > 0:03:56so we've got a record while the computers are offline.
0:03:56 > 0:03:59- Yeah, sure.- Then you're going to have to wait until the doctor's got a space.
0:03:59 > 0:04:02- Yeah, I don't mind.- Right. Thanks, Miss Cloverfield.
0:04:02 > 0:04:04SHE COUGHS
0:04:05 > 0:04:07Valerie, do you still have the patient records on file?
0:04:07 > 0:04:09Yes, but they're not going to be up to date.
0:04:09 > 0:04:12- Still, it's better than nothing. - Right. I'll dig them out.
0:04:12 > 0:04:14Oh... Paleo brownie?
0:04:14 > 0:04:16- Sorry?- With everything that's going on,
0:04:16 > 0:04:18you need to keep your energy levels up.
0:04:18 > 0:04:20Now, with one of these, you could hunt a brontosaurus.
0:04:20 > 0:04:23Not my most immediate problem, but thanks.
0:04:25 > 0:04:26Delicious.
0:04:27 > 0:04:29Oh, hello. Do you have an appointment?
0:04:29 > 0:04:32I'm here to sort out the mess you've made of your computers.
0:04:32 > 0:04:34- Stuart?- Correct.- Ben. This way.
0:04:38 > 0:04:40Won't your laptop get infected?
0:04:41 > 0:04:42No.
0:04:43 > 0:04:45How could this happen?
0:04:45 > 0:04:48Last time you were here, during the WannaCry incident,
0:04:48 > 0:04:51you said you'd improved our online security.
0:04:51 > 0:04:55I did everything possible within the budget allocated to me,
0:04:55 > 0:04:57but online threats develop quickly.
0:04:57 > 0:05:00If you want to stay up to date, you need to invest significantly more.
0:05:00 > 0:05:02So what exactly did you do?
0:05:02 > 0:05:05I updated your firewall and antivirus software,
0:05:05 > 0:05:07but no system is immune to human error.
0:05:07 > 0:05:10It just takes one of your staff to open a dodgy e-mail
0:05:10 > 0:05:13- on an outdated computer. - Whoa, whoa, whoa, whoa.
0:05:13 > 0:05:16I personally make sure that all our machines get the latest patches.
0:05:16 > 0:05:19Our antivirus software is up to date.
0:05:19 > 0:05:20This shouldn't have been possible.
0:05:20 > 0:05:22Clearly, that's not true.
0:05:22 > 0:05:24Should we call the police?
0:05:24 > 0:05:28Only if you want the whole world to know what's happened.
0:05:28 > 0:05:30When did it lock you out of the network?
0:05:30 > 0:05:32Dead on 9am.
0:05:32 > 0:05:34The ransom demand says we have to pay by five.
0:05:34 > 0:05:37- Like the song.- What song?
0:05:37 > 0:05:39Er, 9 To 5! Dolly Parton!
0:05:39 > 0:05:40Everyone knows that song.
0:05:40 > 0:05:44Although I highly doubt that Dolly was responsible for this.
0:05:44 > 0:05:46Is he going to let me do my job now?
0:05:48 > 0:05:51HE TYPES
0:05:51 > 0:05:52COMPUTER BEEPS
0:05:55 > 0:05:58OK, if nothing changes, then come back and see me next week.
0:06:00 > 0:06:01Right. Who's next?
0:06:01 > 0:06:03Well, nobody said that they're booked in,
0:06:03 > 0:06:04so you could see Miss Cloverfield.
0:06:04 > 0:06:06- Any more phoned yet? - No, I'm afraid not.
0:06:06 > 0:06:09- Argh!- What's the matter with you?
0:06:09 > 0:06:10I'm supposed to be out on house calls,
0:06:10 > 0:06:13but we can't access the list, so I don't know where to go.
0:06:13 > 0:06:15We're having to wait until people phone in
0:06:15 > 0:06:16and ask why Zara hasn't shown up.
0:06:16 > 0:06:19Someone could be seriously ill and just left lying there for hours!
0:06:19 > 0:06:20For goodness' sake, get a grip.
0:06:20 > 0:06:23Just help out with the backlog - that'll take your mind off it.
0:06:23 > 0:06:25I have been.
0:06:25 > 0:06:27OK, everybody, just cool your tempers.
0:06:27 > 0:06:28Have a brownie.
0:06:28 > 0:06:30They're Palaeolithic.
0:06:31 > 0:06:32Give me strength!
0:06:32 > 0:06:34If you'd like to follow me.
0:06:37 > 0:06:39- I'm sorry for the wait.- No worries.
0:06:39 > 0:06:41So, how can I help you?
0:06:41 > 0:06:43- It's my chest. - SHE COUGHS
0:06:43 > 0:06:45I've been feeling wheezy, short of breath.
0:06:45 > 0:06:47OK, well, let's have a listen.
0:06:50 > 0:06:53I don't think I've seen you before, have I?
0:06:53 > 0:06:55No. I, er, I try and keep away.
0:06:56 > 0:06:57All right.
0:06:57 > 0:06:59Take a deep breath for me.
0:06:59 > 0:07:00SHE BREATHES IN
0:07:02 > 0:07:03Another one.
0:07:03 > 0:07:05SHE BREATHES IN
0:07:06 > 0:07:08- Do you smoke?- Uh, no.
0:07:10 > 0:07:11One more.
0:07:11 > 0:07:12SHE BREATHES IN
0:07:12 > 0:07:14SHE COUGHS
0:07:17 > 0:07:19How long has this been going on?
0:07:19 > 0:07:20A little while.
0:07:20 > 0:07:21Longer than that, I'd say.
0:07:21 > 0:07:25You've got a nasty chest infection. You should have come in before.
0:07:25 > 0:07:26That could have become serious.
0:07:26 > 0:07:28I don't like taking up the appointments.
0:07:28 > 0:07:30There's other people that might need them.
0:07:30 > 0:07:33All right, well, look, I'm going to give you a course of antibiotics
0:07:33 > 0:07:34that should clear it up.
0:07:34 > 0:07:36If they don't, then I want you to come back and see me.
0:07:36 > 0:07:38- All right?- Thank you.
0:07:43 > 0:07:47Unfortunately, the backup drives are also infected.
0:07:47 > 0:07:49- What, all of them?- Yep.
0:07:49 > 0:07:51No. No, no, that can't be.
0:07:51 > 0:07:53HE TYPES See for yourself.
0:07:56 > 0:07:59When I backed up the system last night, the antivirus software
0:07:59 > 0:08:01didn't flag any problems.
0:08:01 > 0:08:04Perhaps the virus definitions aren't up to date after all.
0:08:04 > 0:08:06Don't start with that! I know how to update the...
0:08:06 > 0:08:09Perhaps we should leave Stuart to concentrate.
0:08:09 > 0:08:11Al, there's a backlog of patients outside.
0:08:11 > 0:08:14- No, no, no. I'm more use in here. - He's really not.
0:08:14 > 0:08:17Are you going to let him speak to me like that?
0:08:17 > 0:08:18Fine.
0:08:22 > 0:08:25Come on, tell me some good news.
0:08:25 > 0:08:27Tell me you've found a solution.
0:08:27 > 0:08:30It's extremely sophisticated software.
0:08:30 > 0:08:32It has defences against all the most common exploits.
0:08:32 > 0:08:36I'll keep working, but in the time remaining
0:08:36 > 0:08:39it's extremely unlikely I'll find a way to stop it.
0:08:39 > 0:08:42We're not paying criminals NHS money.
0:08:42 > 0:08:44Then I hope you're prepared for the consequences.
0:08:46 > 0:08:50- A little bit of retail therapy, eh? See you soon.- Cheers.
0:08:50 > 0:08:53It's going to take me ages to find records for everyone
0:08:53 > 0:08:54who has been in today.
0:08:54 > 0:08:56Wow!
0:08:56 > 0:08:58Have you any idea how many boxes there are to go through?
0:09:00 > 0:09:03- Everything OK?- Yeah. I just need some air to clear my mind.
0:09:03 > 0:09:06- Any progress?- Not yet.
0:09:06 > 0:09:08The contractor is still working on it, though,
0:09:08 > 0:09:10so hopefully it's just a matter of time.
0:09:10 > 0:09:13Good. Erm, look, you don't have to prove yourself to anyone.
0:09:13 > 0:09:16- But if you need help... - Look, everything's in hand.
0:09:24 > 0:09:26HE SIGHS
0:09:30 > 0:09:31BEEP
0:09:39 > 0:09:45Er, Mr Galadima. Erm, I was not expecting a call from you.
0:09:45 > 0:09:47I wasn't sure if you'd left yet.
0:09:47 > 0:09:49- TANNOY:- Ladies and gentlemen... - Nearly.
0:09:49 > 0:09:53..the 12.20 flight to Gaborone is now boarding at gate number seven.
0:09:53 > 0:09:55That is my flight now.
0:09:55 > 0:09:57Is everything all right?
0:09:57 > 0:09:58Yes.
0:09:58 > 0:10:00I just wanted to wish you a happy holiday.
0:10:00 > 0:10:03The 12.20 flight to Gaborone is now boarding.
0:10:03 > 0:10:05That is very kind. Thank you.
0:10:05 > 0:10:08Everything is in hand here. You just have a good time.
0:10:08 > 0:10:09Safe journey.
0:10:14 > 0:10:15HE SIGHS
0:10:18 > 0:10:19ALARM BEEPS ON COMPUTER
0:10:19 > 0:10:21So I finally got to go to one of my house calls.
0:10:21 > 0:10:23You don't seem very happy about it.
0:10:23 > 0:10:26Mr Lear is old, vulnerable and in pain.
0:10:26 > 0:10:28He had been waiting nearly two hours for me to get there.
0:10:28 > 0:10:30He thought he was being ignored.
0:10:30 > 0:10:32How's Ben doing?
0:10:32 > 0:10:34Ah, well, he assures me everything's OK, but...
0:10:34 > 0:10:36But you don't believe him?
0:10:36 > 0:10:41I want to. Just worried he might be too proud to ask for help.
0:10:41 > 0:10:42Right. We should step in.
0:10:42 > 0:10:45I'm not sure. I don't want him to feel undermined.
0:10:45 > 0:10:47I think his feelings are the last thing
0:10:47 > 0:10:49we should be worrying about at the moment.
0:10:49 > 0:10:52I think we need to start considering the worst-case scenario.
0:10:52 > 0:10:55Paying? That is not going to happen.
0:10:57 > 0:10:59ALARM BEEPS ON COMPUTER
0:10:59 > 0:11:01Valerie, I can't find Ben.
0:11:01 > 0:11:04I, er, I think I saw him go outside.
0:11:04 > 0:11:06- Your patient... - Oh, erm, I need a word.
0:11:06 > 0:11:09- Now isn't a good time. - No, no, it's important.
0:11:10 > 0:11:13Ah, Emma. I found Miss Cloverfield's files.
0:11:13 > 0:11:15Oh, great. I'll add the notes from the consultation.
0:11:15 > 0:11:17Oh, Valerie...
0:11:17 > 0:11:18Yes?
0:11:18 > 0:11:21The Miss Cloverfield that I saw - she wasn't disabled.
0:11:23 > 0:11:25Maybe she got better?
0:11:26 > 0:11:29I bet you're glad there's not been much to do on your first day, hey?
0:11:29 > 0:11:32- You said you wanted to talk to me? - Yeah.
0:11:32 > 0:11:35Has, er, Bill Gates in there made any progress yet?
0:11:35 > 0:11:38I know you don't think he's much cop, but...
0:11:38 > 0:11:40OK, we have another option.
0:11:40 > 0:11:44I, er, I reached out to Cyberfox-7.
0:11:45 > 0:11:47Are you going to make me ask?
0:11:47 > 0:11:52Cyberfox-7 is the computing equivalent of Wolfgang Amadeus Mozart.
0:11:52 > 0:11:56He writes code of the most exquisite and yet delicate beauty.
0:11:56 > 0:12:00- A hacker?- Yeah, he's a hacker, but a goody. He's ethical.
0:12:00 > 0:12:04Well, truth be told, he's semi-ethical.
0:12:04 > 0:12:08The point is, if anybody can fix our problem, it's Foxy...
0:12:08 > 0:12:10But...
0:12:10 > 0:12:12How did I know there'd be a "but"?
0:12:12 > 0:12:14You need to get rid of Chuckles first.
0:12:14 > 0:12:17Nobody can know that Foxy is working on the system.
0:12:17 > 0:12:20As you can imagine, he's not exactly on the NHS approved list.
0:12:20 > 0:12:23We can't start letting strangers play with the database.
0:12:23 > 0:12:25There's sensitive information on there.
0:12:25 > 0:12:27OK, if you don't solve this problem,
0:12:27 > 0:12:30there'll be no information on there, sensitive or otherwise.
0:12:30 > 0:12:32I'll have to run it by the partners.
0:12:32 > 0:12:33No.
0:12:33 > 0:12:37No, the partners need to be able to deny any involvement in this.
0:12:38 > 0:12:41So only I get hung out to dry if it backfires?
0:12:41 > 0:12:45Yeah, that-that's pretty much it. So, what do you say?
0:12:47 > 0:12:49I think it's unethical.
0:12:49 > 0:12:50Hmm.
0:12:52 > 0:12:53I think...
0:12:54 > 0:12:56HE SIGHS
0:12:58 > 0:12:59BEN CLEARS HIS THROAT
0:13:01 > 0:13:03I'd like to thank you for your work, Stuart,
0:13:03 > 0:13:05but we can take it from here.
0:13:05 > 0:13:08I have a contract at The Mill as your approved provider.
0:13:08 > 0:13:12That doctor, the geeky one he can't be allowed to alter system files.
0:13:12 > 0:13:15He won't be. We're exploring alternative solutions to removing the virus,
0:13:15 > 0:13:18so we won't be requiring your services any longer.
0:13:20 > 0:13:24- You're going to pay the ransom? - I can't divulge that information.
0:13:24 > 0:13:26Thank you for coming.
0:13:30 > 0:13:32You're sure that there aren't two Miss Cloverfields registered?
0:13:32 > 0:13:35No, absolutely sure. Karen and I were very thorough
0:13:35 > 0:13:38when we boxed everything up. The files are definitely in order.
0:13:38 > 0:13:41But she could have registered after we went paper-free.
0:13:41 > 0:13:44Right. And the woman who came in, she didn't leave any contact details?
0:13:44 > 0:13:46No, she did. I tried the number but it was dead.
0:13:46 > 0:13:50Right. But the details that she left are different to the ones on file?
0:13:50 > 0:13:52OK, call the number on the file.
0:13:52 > 0:13:55No, I tried that already as well. Also disconnected.
0:13:55 > 0:13:58She must have switched it after we went computer-only.
0:13:59 > 0:14:01She's probably moved.
0:14:01 > 0:14:05There must be some connection between them, though?
0:14:05 > 0:14:08I mean, the impostor must have known that she would be able to use
0:14:08 > 0:14:11Miss Cloverfield's NHS records in order to get
0:14:11 > 0:14:13a prescription from the pharmacy.
0:14:13 > 0:14:16Now, the real Miss Cloverfield only registered with The Mill
0:14:16 > 0:14:17a couple of years ago.
0:14:17 > 0:14:21- So maybe someone at her old surgery remembers her.- Good idea.
0:14:23 > 0:14:26Abi, hi. Yes, it's Valerie at The Mill...
0:14:26 > 0:14:30OK, I'm afraid I can't access your scan results at the moment.
0:14:30 > 0:14:32But I could give you a physical examination,
0:14:32 > 0:14:34make sure there's nothing that rings the old warning bells.
0:14:34 > 0:14:36Yeah? Great.
0:14:36 > 0:14:39If you could pop up onto the, er, examining couch for me.
0:14:39 > 0:14:40KNOCK ON DOOR
0:14:40 > 0:14:42OK. Just a sec.
0:14:43 > 0:14:47- Hey.- It's done. He's disconnected and left the building.
0:14:47 > 0:14:50- OK. - When will your contact get here?
0:14:50 > 0:14:53Oh, he's not going to come in person.
0:14:53 > 0:14:57- What?!- Shady underworld figures don't tend to make personal appearances.
0:14:57 > 0:14:59Besides which, Foxy gets into trouble
0:14:59 > 0:15:01if he's seen out before 3.30. He'll do it remotely.
0:15:01 > 0:15:06- How?- Well, I'll give him the admin log-in details.
0:15:06 > 0:15:09- He could pass them on to anyone! - No. No, he won't do that.
0:15:09 > 0:15:11- We can trust him.- How do you know?
0:15:11 > 0:15:14He owes me one. Ever since I sorted out his acne for him.
0:15:16 > 0:15:19Cyberfox-7 please tell me the 7 isn't his age.
0:15:19 > 0:15:20- No!- Good.
0:15:20 > 0:15:23No, he's at least double that.
0:15:23 > 0:15:25Ben, he is our only hope.
0:15:25 > 0:15:27Do you want his help or not?
0:15:29 > 0:15:31Good call.
0:15:31 > 0:15:32Sorry about that.
0:15:32 > 0:15:34HE SIGHS
0:15:36 > 0:15:38Yes. Thanks.
0:15:41 > 0:15:45Ah, I think I just saw your IT guy driving away.
0:15:45 > 0:15:47No, it wasn't him.
0:15:47 > 0:15:49Yeah, I'm pretty sure it was.
0:15:49 > 0:15:51Trust me, he's still in the office.
0:15:51 > 0:15:53In fact, as we're at this crucial stage now,
0:15:53 > 0:15:55I don't want anyone disturbing him.
0:15:55 > 0:15:56Can you not let anyone in please?
0:15:56 > 0:15:59I can try my best, but we are very busy.
0:15:59 > 0:16:02I'm sure your best will be more than good enough, Valerie.
0:16:02 > 0:16:04- You might be right!- How are you getting on with the paper files?
0:16:04 > 0:16:08Oh, well, it's taking a while to find everyone, but I will get there.
0:16:08 > 0:16:11- Excellent.- First, I've got to find Miss Cloverfield.
0:16:11 > 0:16:13The real one. Or the fake one.
0:16:13 > 0:16:16- Pardon?- Oh, yeah, we had someone pretending to be a patient
0:16:16 > 0:16:18- to get a prescription.- Right.
0:16:18 > 0:16:22So, I've just been on the phone to Abi at the King's Green surgery...
0:16:22 > 0:16:25- Did you tell her about our computer problems?- Yes. And, funnily enough,
0:16:25 > 0:16:27she said they've had a similar problem
0:16:27 > 0:16:28with their own computers a while back.
0:16:28 > 0:16:31- And did they manage to resolve it? - No.
0:16:31 > 0:16:33No, they've been running off paper files ever since.
0:16:33 > 0:16:37OK. I would like to keep what's happened here internal for now.
0:16:37 > 0:16:39So please, don't tell anyone else.
0:16:39 > 0:16:41Right. Mum's the word.
0:16:46 > 0:16:49- I told you my feelings on the subject.- I know.
0:16:49 > 0:16:51- KNOCK ON DOOR - Come in.
0:16:51 > 0:16:53- Valerie said you wanted to see me. - Yeah, look...
0:16:53 > 0:16:56I think it's time we seriously started considering paying the ransom.
0:16:56 > 0:16:59You're kidding? You can't use NHS money to pay off criminals.
0:16:59 > 0:17:03- Exactly.- I agree. It would unethical and probably illegal.
0:17:03 > 0:17:06But I'm not talking about NHS money.
0:17:06 > 0:17:08- Oh.- Our savings are meant for Joe.
0:17:08 > 0:17:10It is going to cost us a lot more than 50 grand
0:17:10 > 0:17:12if we have to close The Mill.
0:17:12 > 0:17:14So, what does Ben say?
0:17:14 > 0:17:15Oh, he hasn't come up with a solution.
0:17:15 > 0:17:18That's not his fault. He's been put in an impossible situation.
0:17:18 > 0:17:21We are the ones who have a financial stake in the practice.
0:17:21 > 0:17:24OK? It has to be our decision.
0:17:24 > 0:17:27They didn't have any details for Miss Cloverfield at King's Green,
0:17:27 > 0:17:30but they did remember that she belonged to a disabled swimming group.
0:17:30 > 0:17:33- Oh, OK, well, can you call them? - I've already done that.
0:17:33 > 0:17:37They wouldn't give me the number, but I asked if they would call her and leave a message.
0:17:37 > 0:17:38- Great. Thanks, Valerie. - No problem.
0:17:40 > 0:17:43- Hey. Have you caught up with your patients?- Oh, yeah.
0:17:43 > 0:17:44- You?- Nearly. Yeah.
0:17:44 > 0:17:47Erm, I was thinking about what you said the other day
0:17:47 > 0:17:49about not being keen on living alone.
0:17:49 > 0:17:50I was wondering if you'd thought
0:17:50 > 0:17:52about putting your spare room up on Homebnb?
0:17:52 > 0:17:55- The website?- Yeah. I've got a friend that does it.
0:17:55 > 0:17:57He's been doing it for a while - it's a nice little earner.
0:17:57 > 0:17:59Johnny's been doing it for years - he's never had any problems.
0:17:59 > 0:18:02- Do you think my house is suitable? - Well, yeah.
0:18:02 > 0:18:04I mean, it's got plenty of space, you're close to Birmingham.
0:18:04 > 0:18:06It's a real tourist spot, isn't it?
0:18:06 > 0:18:09I mean, people like to come for the Bull Ring and the theatres
0:18:09 > 0:18:10and the food here is fantastic.
0:18:10 > 0:18:12Oh, thanks, I'll give it some thought.
0:18:12 > 0:18:16Do you know, I hope they sort this computer issue out soon.
0:18:16 > 0:18:19- This morning has been bonkers. - I decided to embrace the chaos.
0:18:19 > 0:18:22- Not like you!- Compared to the mess that Will's been leaving
0:18:22 > 0:18:23in my house, this is nothing.
0:18:23 > 0:18:25I'm learning to live with it. I'm trying, anyway.
0:18:25 > 0:18:28- Good for you.- I like the company.
0:18:28 > 0:18:30I thought you preferred living alone?
0:18:30 > 0:18:32He won't be there forever.
0:18:32 > 0:18:34- Do you think he'll meet someone? - Hmm.
0:18:34 > 0:18:36Ah... Is there a someone?
0:18:36 > 0:18:38There was a someone the other night.
0:18:38 > 0:18:40A very nice young lady.
0:18:40 > 0:18:42And?
0:18:42 > 0:18:43I thought Will was gay.
0:18:43 > 0:18:45Maybe he's bi. I don't know. Sorry.
0:18:45 > 0:18:47What for?
0:18:47 > 0:18:49You know, you and...?
0:18:49 > 0:18:51- Lena?- Hm.
0:18:51 > 0:18:52Please!
0:18:57 > 0:19:00- ALARM BEEPS ON COMPUTER - Yes, I know. They are good, aren't they?
0:19:00 > 0:19:02You'll be amazed at what's in them.
0:19:02 > 0:19:07You see, I use stevia instead of sugar, almond milk, not dairy,
0:19:07 > 0:19:09cocoa nibs, not chocolate.
0:19:09 > 0:19:11There's maple syrup in there,
0:19:11 > 0:19:14and you will never guess what the secret ingredient is.
0:19:14 > 0:19:16Avocado!
0:19:16 > 0:19:19Yeah, if you like them, I can give you the recipe.
0:19:19 > 0:19:22I feel on top of the world since I started this diet.
0:19:23 > 0:19:25See, I got really ill a few years ago.
0:19:25 > 0:19:28And I just wonder if that would have happened if I'd have started the diet sooner?
0:19:28 > 0:19:31Valerie, erm, could I have a word, please? Sorry to disturb, sir.
0:19:34 > 0:19:37You were joking just now about these, right?
0:19:37 > 0:19:40Well, I didn't hear you complaining when you were wolfing them down.
0:19:40 > 0:19:41That's because they're really delicious,
0:19:41 > 0:19:43but super-food they ain't.
0:19:43 > 0:19:46See, stevia? Maple syrup? That's just sugar.
0:19:46 > 0:19:48And almond milk is processed.
0:19:48 > 0:19:51There is nothing in these which will safeguard against disease
0:19:51 > 0:19:54and it's dangerous for you to think that they will.
0:19:54 > 0:19:56Well, that's just your opinion.
0:19:56 > 0:19:58My opinion? OK, think of this.
0:19:58 > 0:20:03If...woolly-mammoth burgers were a cure for every disease going,
0:20:03 > 0:20:06then the cavemen would still be around today, wouldn't they?
0:20:06 > 0:20:08Not if they killed all the mammoths.
0:20:08 > 0:20:11What? No! Look, this is a place of science!
0:20:11 > 0:20:13We are trying to maintain standards
0:20:13 > 0:20:16and you are letting the side down with your...with your nonsense!
0:20:16 > 0:20:19Al, I've already told you, Ben doesn't want to be dist...
0:20:19 > 0:20:20PHONE RINGS
0:20:22 > 0:20:24Hello, Mill Health Centre.
0:20:26 > 0:20:28Hello, Miss Cloverfield.
0:20:28 > 0:20:31Yes, thank you so much for calling me back.
0:20:31 > 0:20:32Still no access to the network.
0:20:32 > 0:20:35- Yeah, about that... - Couldn't Cyberdog do it?
0:20:35 > 0:20:37Cyberfox-7. No, he couldn't.
0:20:37 > 0:20:40But, er, he did find something very interesting.
0:20:40 > 0:20:43- What?- There's nothing wrong with our firewall.
0:20:43 > 0:20:46He tested it and said it's in perfect working condition.
0:20:46 > 0:20:47But you installed programs on it.
0:20:47 > 0:20:51Oh, he tested them, too, and they are all completely clean.
0:20:51 > 0:20:52No Trojan horses.
0:20:52 > 0:20:55- Really?- Really.
0:20:55 > 0:20:57All of which begs the question -
0:20:57 > 0:21:00how did that ransomware get onto our server?
0:21:06 > 0:21:09Valerie, you said another practice had the same problem with their computers?
0:21:09 > 0:21:11Yes. I'm sorry if I told them something I shouldn't, but...
0:21:11 > 0:21:14- It's fine. Which one was it? - King's Green.- Thank you.
0:21:17 > 0:21:19Sorry, we're closed.
0:21:20 > 0:21:21Oh.
0:21:28 > 0:21:30You are a very difficult lady to find.
0:21:32 > 0:21:34- Have you told the police? - Not yet.
0:21:34 > 0:21:37I came here to beg you. Look, please don't.
0:21:37 > 0:21:39I don't know what Dr Reid would say about that.
0:21:39 > 0:21:41You tricked her into writing a prescription.
0:21:41 > 0:21:43I know but...
0:21:43 > 0:21:45- SHE COUGHS - I was desperate.
0:21:45 > 0:21:48Helen, the real Helen, recognised you immediately,
0:21:48 > 0:21:50after I described you.
0:21:50 > 0:21:51So, you're her carer?
0:21:51 > 0:21:54I phoned to make her an appointment this morning, and when you said
0:21:54 > 0:21:57you couldn't access the records, I realised I had an opportunity
0:21:57 > 0:22:00to get something for this chest without using my own name.
0:22:00 > 0:22:02At nights I can barely breathe.
0:22:02 > 0:22:04I don't understand. Why not just be honest?
0:22:05 > 0:22:09My husband...treated me like dirt.
0:22:10 > 0:22:14So...I stole his money and ran away.
0:22:15 > 0:22:18Got the job working with Helen. Look, I don't charge her.
0:22:18 > 0:22:21I just said I was a volunteer working for a charity.
0:22:21 > 0:22:26But I can't appear on the system, any system,
0:22:26 > 0:22:27or the police will find me.
0:22:28 > 0:22:30I thought I'd put all this behind me.
0:22:30 > 0:22:32And then you got ill?
0:22:32 > 0:22:35I love working with Helen.
0:22:35 > 0:22:37And...I'm good at it.
0:22:37 > 0:22:39- Yes, she said. - I told her the truth.
0:22:39 > 0:22:41She doesn't want to lose me.
0:22:41 > 0:22:43She was the one who said I should talk to you.
0:22:43 > 0:22:45So please, for her sake,
0:22:45 > 0:22:48just...don't tell the police.
0:22:51 > 0:22:53KNOCK ON DOOR Come in.
0:22:55 > 0:22:57- Hi.- Hello.
0:22:57 > 0:22:59Right. This thing with me and Lena...
0:22:59 > 0:23:01It's none of my business.
0:23:01 > 0:23:04It just happened, all right?
0:23:04 > 0:23:06It didn't really tell me anything about myself.
0:23:06 > 0:23:09And it certainly doesn't mean that I'm attracted to all women.
0:23:09 > 0:23:11It was just her.
0:23:11 > 0:23:13Well, I'm just surprised at Will.
0:23:13 > 0:23:14I thought he was gay.
0:23:14 > 0:23:16Just gay, I mean.
0:23:16 > 0:23:17He came out when he was 14.
0:23:17 > 0:23:20Well, if you want to know what's going on with him,
0:23:20 > 0:23:21then you know what you need to do?
0:23:21 > 0:23:23- Ask him.- Hm.
0:23:23 > 0:23:27If you think, this time, it is any of your business.
0:23:29 > 0:23:32Right, well, I'm going have to let the CCG know
0:23:32 > 0:23:33and notify all the other practices.
0:23:33 > 0:23:36I wouldn't be surprised if the police have to get involved.
0:23:36 > 0:23:37Of course.
0:23:37 > 0:23:39Paleo brownie?
0:23:39 > 0:23:41What? No, thank you.
0:23:42 > 0:23:43If you'd like to follow me?
0:23:43 > 0:23:45You mean, Al hasn't finished them off already?
0:23:45 > 0:23:48Oh, I'm not giving him any more of my health-giving snacks.
0:23:48 > 0:23:51- Oh, what's he'd done?- He's ridiculed and undermined my diet.
0:23:51 > 0:23:53It was only a matter of time. It is Al.
0:23:53 > 0:23:57No, I'm not having it. I haven't felt this good in years.
0:23:57 > 0:24:00And I'm going to find more evidence, more ammunition.
0:24:00 > 0:24:04And I'm going to show Dr Al Haskey that he doesn't know everything!
0:24:04 > 0:24:08Oh, no, Al! I've already told you.
0:24:08 > 0:24:10Ben doesn't want anyone going in there.
0:24:10 > 0:24:12Oh, of course you did. Thank you for telling me again.
0:24:15 > 0:24:16I... Er...
0:24:18 > 0:24:20OK, we've decided we are going to pay the ransom.
0:24:20 > 0:24:23Where's the IT guy?
0:24:23 > 0:24:24What's going on?
0:24:24 > 0:24:27Oh, here he is.
0:24:27 > 0:24:29Come in, shut the door.
0:24:31 > 0:24:33I want to start with an apology.
0:24:33 > 0:24:35I shouldn't have sent you away earlier.
0:24:35 > 0:24:37We had a plan, but it didn't work out.
0:24:37 > 0:24:39Well, that's what happens when you trust amateurs.
0:24:39 > 0:24:41Yeah, sticks and stones...
0:24:41 > 0:24:43Anyway, thank you for coming back.
0:24:43 > 0:24:45I've come to realise we only really have one option.
0:24:45 > 0:24:48- You're going to pay?- Yeah.
0:24:48 > 0:24:50I've converted the money into bitcoins.
0:24:50 > 0:24:51So, shall I do the honours?
0:24:51 > 0:24:54I think our expert should, in the circumstances.
0:25:00 > 0:25:03Oh, I spoke to King's Green surgery earlier.
0:25:03 > 0:25:06- What? - Came clean about our problems.
0:25:06 > 0:25:08Turns out they had the same issue.
0:25:08 > 0:25:11- So?- Apparently, you're their contractor as well.
0:25:11 > 0:25:13I wonder how many other practices you look after
0:25:13 > 0:25:15have found themselves in the same situation.
0:25:15 > 0:25:17Sit down!
0:25:19 > 0:25:21We couldn't figure out how this malicious software
0:25:21 > 0:25:24got past our firewall and onto our server.
0:25:24 > 0:25:26But now we know - turns out you put it there
0:25:26 > 0:25:28when you came to do maintenance on our computers a few weeks ago.
0:25:28 > 0:25:31- You can't prove that. - Here's what's going to happen.
0:25:31 > 0:25:34There must be a kill-switch, something you can use to cancel it.
0:25:34 > 0:25:36We're going to step outside and decide
0:25:36 > 0:25:38whether we need to contact the police.
0:25:38 > 0:25:42In the meantime, I hope our computers get miraculously better.
0:25:42 > 0:25:43Gentlemen.
0:25:48 > 0:25:50ALARM BEEPS ON COMPUTER
0:25:53 > 0:25:56- What now?- Don't pay. He's behind this.
0:25:56 > 0:25:58- Are you sure?- Yes.
0:26:00 > 0:26:01OK.
0:26:03 > 0:26:06Valerie, er, are the computers working yet?
0:26:06 > 0:26:08- No.- Give it time.
0:26:08 > 0:26:10- We haven't got time.- Just wait.
0:26:10 > 0:26:12BEEPING CONTINUES
0:26:18 > 0:26:20OK. One minute.
0:26:22 > 0:26:25- OK.- What are you doing? - We're going to pay.
0:26:25 > 0:26:28- Right, here we go! - No, wait, wait, wait!
0:26:28 > 0:26:29Look! It's back!
0:26:29 > 0:26:32- They're back!- What?
0:26:32 > 0:26:33ALL SIGH WITH RELIEF
0:26:40 > 0:26:41You won't call the police?
0:26:41 > 0:26:45I think you'll find I said I'd think about it.
0:26:47 > 0:26:49Hang on! You're letting him leave?
0:26:49 > 0:26:51Well, we can't keep him here.
0:26:51 > 0:26:53That's why the police are going straight to his house.
0:26:53 > 0:26:57- You called them already?- Of course. He's a criminal, isn't he?
0:26:57 > 0:26:59Well played.
0:26:59 > 0:27:02- Well played!- Thanks.
0:27:02 > 0:27:04That is a pretty good first day in the office.
0:27:04 > 0:27:06Welcome aboard!
0:27:14 > 0:27:16Tell you what, I'll come with you.
0:27:16 > 0:27:19- No.- Then, at least let me drive you there.- No.
0:27:19 > 0:27:20Things have to change.
0:27:20 > 0:27:22I was there a couple of weeks ago, I walked straight out.
0:27:22 > 0:27:23It's full of kids.
0:27:23 > 0:27:25So? I might even go clubbing later.
0:27:25 > 0:27:27I get scared sometimes.
0:27:27 > 0:27:28Of what, exactly?
0:27:28 > 0:27:30Older men.
0:27:30 > 0:27:32You should be ashamed of yourself.
0:27:32 > 0:27:36- What?- There's a real possibility that I could die!