0:00:42 > 0:00:43Come on, Annalise.
0:00:45 > 0:00:48PHONE BEEPS
0:01:24 > 0:01:27Hi, it's Kieran.
0:01:27 > 0:01:30Can you tell Mrs Scott I can't come in today?
0:01:31 > 0:01:33Yeah. I've been throwing up all night.
0:01:35 > 0:01:36OK, thank you.
0:01:40 > 0:01:43I cannot see you.
0:01:44 > 0:01:47Oh, there you are, Mr Galadima.
0:01:47 > 0:01:50Look, you have only been at the Mill a few days.
0:01:50 > 0:01:53It's going to take some time for the staff to adjust.
0:01:53 > 0:01:56I don't think any of them are taking me seriously here.
0:01:56 > 0:01:58Especially Dr Carmichael.
0:01:58 > 0:02:00CRACKLING
0:02:00 > 0:02:02Seretse...
0:02:02 > 0:02:04We have lost the connection again!
0:02:04 > 0:02:06Seretse!
0:02:07 > 0:02:12Ooh! Did you say that you are not taking the staff seriously?
0:02:12 > 0:02:16I do not think this is a wise strategy.
0:02:16 > 0:02:18No, no.
0:02:18 > 0:02:19They're ignoring me.
0:02:19 > 0:02:21Especially Dr Carmichael, you say?
0:02:23 > 0:02:25That is all right, then.
0:02:25 > 0:02:28If Dr Carmichael is ignoring you, everything is normal.
0:02:28 > 0:02:32So what can I do to leverage best practice, Mrs Tembe?
0:02:32 > 0:02:33Any insights?
0:02:33 > 0:02:35It is difficult to leverage anything
0:02:35 > 0:02:38when you are hiding away in your office.
0:02:38 > 0:02:40Behind closed doors.
0:02:40 > 0:02:41I'm not hiding!
0:02:41 > 0:02:44You have a natural ability to connect with others.
0:02:44 > 0:02:48But management will not happen unless you make it happen.
0:02:48 > 0:02:49I've been trying.
0:02:49 > 0:02:51Open your door,
0:02:51 > 0:02:53go out and talk to people.
0:02:53 > 0:02:57I think the phrase is "man up".
0:02:57 > 0:03:03Or, in your case, "manager up...up...up..."
0:03:03 > 0:03:05HE SIGHS
0:03:05 > 0:03:07Manager up.
0:03:07 > 0:03:11OK, it's very important to focus on the angle of your insertion.
0:03:11 > 0:03:14Sideways position, firm grip...
0:03:14 > 0:03:15..in you go.
0:03:17 > 0:03:20- And look, I haven't sliced off all my fingers.- Always a plus.
0:03:20 > 0:03:23Thank you, Valerie. That was fascinating!
0:03:23 > 0:03:26There is a tutorial online if you need to know more.
0:03:26 > 0:03:27Is there?
0:03:27 > 0:03:29PHONE RINGS
0:03:30 > 0:03:32Oh, give me caffeine!
0:03:32 > 0:03:34Am I missing something?
0:03:34 > 0:03:36Avocado injury last night.
0:03:36 > 0:03:38Oh, that's such a First World problem!
0:03:38 > 0:03:41- I suppose you ran out of artisan gin, as well.- I wish I had.
0:03:41 > 0:03:44- I wouldn't have such a headache. - Sounds like quite the night.
0:03:44 > 0:03:46Yes, they broke the bed, the loo
0:03:46 > 0:03:48and then they had to steri-strip my hand.
0:03:48 > 0:03:52- Zara and Daniel broke your bed? - Mm-hm.- Oh!
0:03:52 > 0:03:54HE LAUGHS
0:03:54 > 0:03:57- No wonder you need this.- Thanks.
0:03:57 > 0:03:59Maybe they've done you a favour.
0:03:59 > 0:04:02Do you really want loads of Zara and Daniels coming round to stay?
0:04:02 > 0:04:04Maybe I should market to a younger clientele.
0:04:04 > 0:04:07You know, people who are a bit more easygoing.
0:04:07 > 0:04:09- Less Zara like?- Exactly.
0:04:29 > 0:04:31- Kieran?- Mack. Hi.
0:04:31 > 0:04:33Didn't expect to see you.
0:04:33 > 0:04:34I do live here.
0:04:35 > 0:04:37You shouldn't have.
0:04:37 > 0:04:38Oh, yeah.
0:04:38 > 0:04:40They're for Annalise.
0:04:40 > 0:04:43She texted to say she couldn't come in to work today.
0:04:43 > 0:04:45She didn't sound like herself.
0:04:45 > 0:04:47I was worried.
0:04:47 > 0:04:48She's not herself.
0:04:48 > 0:04:52She's sick. I've taken the day off to look after her.
0:04:52 > 0:04:56Is she OK? I've tried calling but she didn't answer.
0:04:56 > 0:04:58She always answers.
0:04:58 > 0:05:01- Well, usually. - She's ill in bed, Kieran.
0:05:02 > 0:05:04Can I say hello? I won't stay long.
0:05:05 > 0:05:08She'll love these.
0:05:08 > 0:05:09But she'd better rest.
0:05:10 > 0:05:12Stop calling her, OK?
0:05:19 > 0:05:21It's your travel buddy from opposite.
0:05:21 > 0:05:23Yeah, sweet guy.
0:05:30 > 0:05:33Well-travelled, cool, young professional couples,
0:05:33 > 0:05:36that's the guest profile you're after for your reviews?
0:05:36 > 0:05:39- Mm-hm.- What about Will and Erin? - Oh, are they together?
0:05:39 > 0:05:41Either way, I think you'd really get on.
0:05:41 > 0:05:43- Jimmi?- Hmm?
0:05:43 > 0:05:46You haven't even asked Will, have you?
0:05:46 > 0:05:49- It's like you said, I don't think that's any of my business.- Hmm...
0:05:49 > 0:05:52Oh, I see.
0:05:52 > 0:05:54You want me to spy on them!
0:05:54 > 0:05:57No, I was just trying to help.
0:05:57 > 0:06:01- But if you're not interested... - Ah, ah... Are they free tonight?
0:06:01 > 0:06:03I'll go and find out.
0:06:12 > 0:06:15Annalise, can you call me back? It's Kieran.
0:06:16 > 0:06:18I just need to know that you're OK.
0:06:52 > 0:06:55Is this going to take long?
0:06:55 > 0:06:57Hi, everyone. Thanks for coming.
0:06:57 > 0:07:00I haven't gotten to know some of you properly yet,
0:07:00 > 0:07:03- so I thought we could remedy that. - Ooh.
0:07:03 > 0:07:04Is it a massage?
0:07:04 > 0:07:08In my experience, when a new person joins a team,
0:07:08 > 0:07:10it's good to take some bonding "we time" together.
0:07:10 > 0:07:13Breaking down any barriers, building trust.
0:07:13 > 0:07:16Help us be our best working selves.
0:07:16 > 0:07:18So if you're up for that...
0:07:18 > 0:07:19RELAXING MUSIC PLAYS
0:07:19 > 0:07:22No, no, no. This is not happening.
0:07:22 > 0:07:24We'll start with some gentle warm-ups.
0:07:24 > 0:07:26OK?
0:07:26 > 0:07:28I didn't hear you there.
0:07:28 > 0:07:30- OK?!- OK.- Yeah.
0:07:32 > 0:07:35I'd really appreciate a partner's support here, Zara.
0:07:37 > 0:07:41OK. So, everyone, stand feet hip-width apart.
0:07:41 > 0:07:45Shake those arms and hands, feel the tension flow out.
0:07:46 > 0:07:49- Come on, Al! - Can you feel your tension flow?
0:07:49 > 0:07:53Once we're all loosened up, that's when the real fun starts.
0:08:02 > 0:08:05I need a favour. And I'm sorry it's short notice.
0:08:05 > 0:08:09- All right, spill.- I've got this, erm, friend, Emma.
0:08:09 > 0:08:12She's trying to get started as a Home B'n'B host.
0:08:12 > 0:08:15So she really needs a trial guest to give her a great review ASAP.
0:08:15 > 0:08:20And I was wondering, thinking you and Erin would be perfect.
0:08:20 > 0:08:23Look, I know I must cramp your style having me around 24/7,
0:08:23 > 0:08:26but if you want me to make myself scarce, you've only got to ask.
0:08:26 > 0:08:29You'll get free food and free board in a great house.
0:08:29 > 0:08:32Emma's a good friend of mine, she really needs the review.
0:08:32 > 0:08:34Good friend, eh? What kind of good friend?
0:08:34 > 0:08:37Oh, right! I was only joking!
0:08:37 > 0:08:40Though I do know someone who's going to be made up to hear
0:08:40 > 0:08:43that you're firing on all cylinders.
0:08:44 > 0:08:46Erin, you divvy!
0:08:46 > 0:08:49So, are you and Erin going to stay or not?
0:08:49 > 0:08:53Yeah, all right. Why not? I can't wait to meet your good friend.
0:08:53 > 0:08:54All right. Give it a rest.
0:08:55 > 0:08:57Everyone in their pairs?
0:08:57 > 0:09:00We're going to start with an exercise in trust.
0:09:00 > 0:09:03Face your partner,
0:09:03 > 0:09:05make eye contact.
0:09:06 > 0:09:08Person one, close your eyes.
0:09:09 > 0:09:11Lovely.
0:09:11 > 0:09:14Person two, you're going to guide them through reception,
0:09:14 > 0:09:16using only your voice
0:09:16 > 0:09:17and avoiding all the obstacles.
0:09:17 > 0:09:20Surely there are health and safety implication.
0:09:20 > 0:09:23OK. We'll start one pair at a time.
0:09:23 > 0:09:25Who'd like to start?
0:09:27 > 0:09:29Sid and Ayesha?
0:09:29 > 0:09:31Sure, why not?
0:09:31 > 0:09:33Eysh, like to take a big step forward for me.
0:09:33 > 0:09:35And half again.
0:09:35 > 0:09:38And then take a big step to the right...
0:09:38 > 0:09:41Ow! You said right!
0:09:41 > 0:09:43Sorry. I meant my right, your left. So.
0:09:43 > 0:09:46OK, well, thank you so much, Ben.
0:09:46 > 0:09:49There really is nothing like a bit of loosening up
0:09:49 > 0:09:51to get us all set for the afternoon.
0:09:51 > 0:09:53But it really is time that we got back to work.
0:09:53 > 0:09:57I can't wait to see what you come up with for the partners' meeting.
0:09:58 > 0:10:00Nice try.
0:10:04 > 0:10:06MUSIC STOPS
0:10:28 > 0:10:32So, if we're all agreed, we'll roll out the new system for logging
0:10:32 > 0:10:35- missed appointments from next month. Jimmi?- Sounds good.- Daniel?
0:10:35 > 0:10:36On a trial basis.
0:10:36 > 0:10:39So, Ben, could you make a note of the date?
0:10:39 > 0:10:42- It will need to be circulated to all staff.- Actually...- Thanks.
0:10:42 > 0:10:43So, what's next?
0:11:03 > 0:11:05This has to stop.
0:11:13 > 0:11:16The NHS want us to do more on healthy eating.
0:11:16 > 0:11:19Maybe we should make Valerie our food tsar!
0:11:19 > 0:11:22- Can you imagine? - We'd be closed down in a week!
0:11:22 > 0:11:23You start with the parents.
0:11:23 > 0:11:25Because that's what they have in common.
0:11:25 > 0:11:28Otherwise they're just a diverse group of customers,
0:11:28 > 0:11:30each with their own priorities, budget, lifestyles...
0:11:30 > 0:11:33Ben, we have patients, not customers.
0:11:34 > 0:11:36Go on.
0:11:36 > 0:11:38The challenge is to target each one individually.
0:11:38 > 0:11:40How do we do that?
0:11:40 > 0:11:43We have...how many thousands of parents on our books?
0:11:43 > 0:11:46There are methods I have used in retail.
0:11:46 > 0:11:50Ben, we don't have time to indulge your little own-brand fantasies.
0:11:50 > 0:11:53Joke all you like about my past career,
0:11:53 > 0:11:56but help me to help you and we'll be win-win.
0:11:56 > 0:11:59So, healthy eating?
0:11:59 > 0:12:02Yeah, if we can get more kids into healthy eating,
0:12:02 > 0:12:05- we would cut rates of obesity. - And type 2 diabetes.
0:12:05 > 0:12:07Not just a health saving but a financial one.
0:12:07 > 0:12:10Helps the budget stretch further.
0:12:10 > 0:12:12What kind of thing are you talking about?
0:12:12 > 0:12:15Closely targeted leaflets, questionnaires, free samples...
0:12:15 > 0:12:21I heard one surgery even had a vegetable speed-dating event.
0:12:21 > 0:12:25Events are quite popular. Hey, how about a Mill recipe book?
0:12:25 > 0:12:28What next, a loyalty card and a key ring?
0:12:28 > 0:12:31You are not here to fill the practice manager's shoes.
0:12:31 > 0:12:34You're just here to keep the seat warm.
0:12:34 > 0:12:39What we need from you is efficient and silent admin, not ideas.
0:12:39 > 0:12:42We get enough of those from Mrs Tembe!
0:12:42 > 0:12:43Shall we carry on?
0:12:43 > 0:12:46We need to discuss the situation with Ruhma.
0:12:46 > 0:12:47HE CLEARS HIS THROAT
0:12:59 > 0:13:00Hello? Police, please.
0:13:03 > 0:13:06My name is Kieran Barnes. I'm extremely concerned about someone
0:13:06 > 0:13:09and I'd like you to check up on her, please.
0:13:09 > 0:13:10A neighbour.
0:13:10 > 0:13:11Well, a friend.
0:13:14 > 0:13:17Annalise Grafton. 90 Holgrove Court.
0:13:17 > 0:13:18I...
0:13:20 > 0:13:21I think something bad has happened.
0:13:23 > 0:13:26I just know, all right? Just do something.
0:13:30 > 0:13:32Emma and Al prepared a comprehensive report.
0:13:32 > 0:13:35It's insightful and sensitive from what I've read.
0:13:35 > 0:13:37That's a decisive opinion, Ben,
0:13:37 > 0:13:39considering you weren't even here when this happened.
0:13:39 > 0:13:43How it's handled matters to me as current practice manager.
0:13:43 > 0:13:45It reflects on the Mill. On us all.
0:13:45 > 0:13:47So, in your opinion, was it handled well?
0:13:47 > 0:13:49Extremely well.
0:13:49 > 0:13:51I've come across these internal reviews before.
0:13:51 > 0:13:53At SuperSpend?
0:13:53 > 0:13:55At Letherbridge Orthopaedic Hospital.
0:13:55 > 0:13:57The report does everything that it should.
0:13:57 > 0:13:59- That's good to know. - Wait a minute...
0:13:59 > 0:14:02So, as far as you're concerned, we can draw a line underneath
0:14:02 > 0:14:05- the whole incident? - Once you've talked to Ruhma.
0:14:05 > 0:14:06There is one more thing.
0:14:06 > 0:14:10This whole situation arose because Ruhma followed her heart.
0:14:10 > 0:14:13I've listened closely to Ruhma,
0:14:13 > 0:14:16and I believe that we should help her develop that passion
0:14:16 > 0:14:18in synergy with her knowledge base and skill set.
0:14:18 > 0:14:20Nah, sorry, you've lost me.
0:14:20 > 0:14:24She's going to shadow a midwife at a Home Office Detention Centre.
0:14:24 > 0:14:26- I've just set it up. - That's a great idea.
0:14:26 > 0:14:28It was Ruhma's idea, actually.
0:14:28 > 0:14:31That's a manager's role - to listen and learn,
0:14:31 > 0:14:33and not be afraid to take a leap of faith.
0:14:33 > 0:14:35New ideas won't always work,
0:14:35 > 0:14:40but any organisation that resists them will sink like a stone.
0:14:41 > 0:14:43Shall I make a note of that?
0:14:44 > 0:14:46What the hell are you doing?
0:14:46 > 0:14:49You've done something to her, haven't you? What have you done?
0:14:49 > 0:14:51- Back off, you maniac! - Oi, oi, gentlemen.
0:14:51 > 0:14:53Can we calm down, please?
0:14:53 > 0:14:55Thank you.
0:14:55 > 0:14:57I'm Sergeant Hollins. And you are?
0:14:57 > 0:14:59I'm glad you're here. I'm Kieran Barnes.
0:14:59 > 0:15:00- I made the call.- What call?
0:15:00 > 0:15:03If anyone's going to call the police, it should be me!
0:15:03 > 0:15:05- Holgrove Court, Mr Barnes? - Number 91.
0:15:05 > 0:15:07He's been harassing us for months.
0:15:07 > 0:15:09Me and my girlfriend.
0:15:09 > 0:15:10We're in 90, opposite him.
0:15:10 > 0:15:12I've just seen him breaking into my car!
0:15:12 > 0:15:13Where's Annalise?
0:15:13 > 0:15:16What's your name please, sir?
0:15:16 > 0:15:17I'm Mack Forrest.
0:15:17 > 0:15:21I'm sorry you've been called on this wild-goose chase.
0:15:21 > 0:15:23You've got to stay away from us, Kieran! Please.
0:15:23 > 0:15:25He's twisting things.
0:15:25 > 0:15:27Look, this is him, this morning.
0:15:27 > 0:15:29Spying on us from the car park.
0:15:29 > 0:15:31Is that you, Mr Barnes?
0:15:32 > 0:15:35- I can explain... - And now a fixation with the car.
0:15:35 > 0:15:38There is a black bag inside the boot.
0:15:38 > 0:15:40What's in the bag?
0:15:47 > 0:15:50It's charity stuff.
0:15:50 > 0:15:52You tricked me. He planned this.
0:15:53 > 0:15:56Is there any way that we can resolve this, please, gentlemen?
0:15:56 > 0:15:59- An apology maybe?- No harm's done.
0:15:59 > 0:16:01Just as long as he knows to stay away.
0:16:01 > 0:16:04I can understand why you're obsessed with Annalise,
0:16:04 > 0:16:06- She's an amazing woman. - She is my friend.
0:16:06 > 0:16:08He's twisting everything again.
0:16:08 > 0:16:10I've got to go upstairs and take a conference call.
0:16:10 > 0:16:13- Can I leave this with you, please, Sergeant?- Yeah, of course.
0:16:17 > 0:16:20I've heard noises coming from inside their flat.
0:16:20 > 0:16:22There's shouting. Banging.
0:16:22 > 0:16:24Couples argue, Mr Barnes.
0:16:24 > 0:16:27But they still deserve their privacy.
0:16:27 > 0:16:29She's been jittery lately.
0:16:29 > 0:16:31The text she sent me, it didn't sound like her.
0:16:31 > 0:16:35Whatever's happened, I suggest that you back off.
0:16:35 > 0:16:36Do you understand?
0:16:36 > 0:16:38What, are you not even going to go up there?
0:16:38 > 0:16:40MESSAGE OVER RADIO
0:16:40 > 0:16:42I think Mr Forrest has been very reasonable,
0:16:42 > 0:16:44but next time he might press charges.
0:16:44 > 0:16:46So stay away.
0:16:46 > 0:16:48I...I will.
0:16:48 > 0:16:49Sorry.
0:16:49 > 0:16:51Thank you, sir.
0:16:51 > 0:16:537244 to Control.
0:16:55 > 0:16:57Great place.
0:16:57 > 0:16:59Is Zara due home?
0:16:59 > 0:17:02Yeah, later. She's picking Joe up from a friend's.
0:17:04 > 0:17:06- Beer?- Thanks.
0:17:06 > 0:17:07There you go.
0:17:07 > 0:17:09There's something I'm dying to ask you.
0:17:09 > 0:17:12The Granger Clinic? I'd love to get the low-down.
0:17:12 > 0:17:15- It all seems so ahead of the curve.- Well, cheers.
0:17:15 > 0:17:18Genius how you've grown your client reach
0:17:18 > 0:17:19with social media.
0:17:19 > 0:17:22It was way more successful than we expected.
0:17:22 > 0:17:24Took us all a bit by surprise.
0:17:24 > 0:17:26How do you cope with it all?
0:17:26 > 0:17:28Like being a partner at the Mill isn't tough enough.
0:17:28 > 0:17:30Well, have a look at my schedule some time.
0:17:30 > 0:17:33It's one refresher course after another.
0:17:33 > 0:17:34But it's not rocket science.
0:17:34 > 0:17:37At the end of the day, it's mostly about what people want.
0:17:37 > 0:17:39Before they even know they want it?
0:17:39 > 0:17:42That sweet spot where revenue stream and people-skills meet.
0:17:42 > 0:17:45You've really cracked it, Daniel.
0:17:45 > 0:17:46DANIEL LAUGHS
0:18:01 > 0:18:03FIRE ALARM RINGS
0:18:03 > 0:18:04WOMAN SCREAMS
0:18:04 > 0:18:07No, no! Get out. Get out. Everybody out!
0:18:07 > 0:18:10RUNNING FOOTSTEPS BELOW
0:18:14 > 0:18:16Fine!
0:18:22 > 0:18:24Yeah, police, please.
0:18:30 > 0:18:33- Oh...- No, there's plenty more in the fridge.
0:18:33 > 0:18:34Top shelf.
0:18:34 > 0:18:37It's like something deep inside.
0:18:37 > 0:18:39Maybe it's what people mean by vocation.
0:18:39 > 0:18:44Well, that's what my Chris says. He doesn't feel complete without it.
0:18:44 > 0:18:46That's probably what makes you such good nurses.
0:18:46 > 0:18:48And Will, of course.
0:18:48 > 0:18:50Speaking of Will, you two seem very close.
0:18:50 > 0:18:55We are. But what about you and Jimmi?
0:18:55 > 0:18:57- Jimmi? - It must be great working with him.
0:18:57 > 0:18:59- Lucky you.- Um...yeah.
0:18:59 > 0:19:01Well, he's a lovely man.
0:19:01 > 0:19:03I just love hanging out at his house with Will.
0:19:03 > 0:19:05Do you spend a lot of time there? Together?
0:19:05 > 0:19:07I know he's quite a bit older but...
0:19:07 > 0:19:11Hang on a minute, this is Will that we're talking about?
0:19:12 > 0:19:16My instincts tell me Jimmi knows how to make a woman very happy.
0:19:16 > 0:19:18- Do they? - What do you think, Emma?
0:19:18 > 0:19:20I think you're fishing.
0:19:20 > 0:19:23- It was a total fiasco! - Give yourself a break.
0:19:23 > 0:19:26Trying to get that lot to do trust exercises is like herding cats.
0:19:26 > 0:19:29I'm usually pretty good with people,
0:19:29 > 0:19:31but I'm finding some of them difficult. Like Al.
0:19:31 > 0:19:33He's just so cynical.
0:19:33 > 0:19:36Stick to logic and facts, and never ever talk about feelings.
0:19:36 > 0:19:38You'll be fine.
0:19:38 > 0:19:41There is one partner I'm finding particularly tricky.
0:19:43 > 0:19:45I wonder who you mean.
0:19:45 > 0:19:48Sorry, I shouldn't. But it's great that she takes no prisoners.
0:19:48 > 0:19:50You did all right today, Ben.
0:19:50 > 0:19:52Zara's amazing, don't get me wrong.
0:19:52 > 0:19:53But she's also...
0:19:53 > 0:19:55Well, she's...
0:19:55 > 0:19:57DOOR OPENS
0:19:57 > 0:19:59Terrifying? Welcome to my world.
0:19:59 > 0:20:01Do yourself a favour. Show no fear.
0:20:01 > 0:20:04- OK? It's what I do. - Run upstairs and change, darling.
0:20:04 > 0:20:07We'll see what Daddy's made us for supper.
0:20:09 > 0:20:11Well, this is cosy.
0:20:11 > 0:20:14Hello, Zara. Great place you've got here.
0:20:16 > 0:20:18Annalise!
0:20:19 > 0:20:21Annalise! Are you in there?
0:20:21 > 0:20:23Mr Barnes! Will you step away from the door? Please!
0:20:23 > 0:20:26There's a fire alarm going off and they haven't come out.
0:20:26 > 0:20:28Yes, I know there's a fire alarm but there's no fire.
0:20:28 > 0:20:31So the emergency services have been called out for nothing.
0:20:31 > 0:20:33Has that got anything to do with you?
0:20:33 > 0:20:36No! Of course not. But you've got to check inside.
0:20:36 > 0:20:40- Please.- Has it occurred to you that they may just be out?
0:20:40 > 0:20:41They're not.
0:20:41 > 0:20:42I know.
0:20:46 > 0:20:49Mr Forrest? It's Sergeant Hollins.
0:20:49 > 0:20:51Will you open the door, please? Mr Forrest?
0:20:51 > 0:20:54- Shut up! Why can't you just shut up?!- Told you.
0:20:54 > 0:20:56That's what he's really like.
0:20:56 > 0:20:58Calm down! Last chance or I WILL arrest you.
0:20:58 > 0:21:00Thank you.
0:21:00 > 0:21:03You seem very agitated, Mr Forrest. Is everything OK?
0:21:03 > 0:21:06Only, the fire alarm has been going off for a very long time.
0:21:06 > 0:21:09So why didn't you and Miss Grafton evacuate the building?
0:21:09 > 0:21:12The fire alarm's broken. I didn't want to disturb Annalise.
0:21:12 > 0:21:14Why are you lying, Mack? He's lying!
0:21:14 > 0:21:17Look, the easiest way to resolve this is
0:21:17 > 0:21:19if I speak to Annalise myself. Can I come in?
0:21:19 > 0:21:21No! This is your fault!
0:21:21 > 0:21:23Calling and texting and drooling all over her.
0:21:23 > 0:21:26- You're a pervert, aren't you! - That's not true!
0:21:26 > 0:21:27She didn't know how to tell you.
0:21:27 > 0:21:29But she couldn't take it any more.
0:21:29 > 0:21:32So instead, you've driven her away and you've torn us apart.
0:21:32 > 0:21:33Are you happy now?
0:21:33 > 0:21:36Are you saying that Annalise is not here now?
0:21:36 > 0:21:37Do you know where she is?
0:21:37 > 0:21:39She won't answer her phone.
0:21:39 > 0:21:43And instead, I get this idiot accusing me of all sorts!
0:21:43 > 0:21:45You know what? It's him you should be talking to.
0:21:45 > 0:21:48Where is Annalise? What have YOU done with her?
0:21:49 > 0:21:51What kind of hostess am I?
0:21:51 > 0:21:53I've done nothing but talk about myself.
0:21:53 > 0:21:55- What about you two?- Us?
0:21:55 > 0:21:58We're more interested in hearing about you and Jimmi.
0:21:58 > 0:22:01You haven't quite told us the whole story, have you?
0:22:01 > 0:22:02OK...
0:22:03 > 0:22:09Jimmi is a great man and, yes, we had fun...once.
0:22:09 > 0:22:11But it was too complicated.
0:22:11 > 0:22:13- I like complicated.- I don't.
0:22:13 > 0:22:15But I've had my fair share of it.
0:22:15 > 0:22:17I bet you've a few tales to tell, Emma.
0:22:17 > 0:22:19Since you mention it,
0:22:19 > 0:22:21yes, where would you like me to start?
0:22:21 > 0:22:24Hmm... Most instant attraction?
0:22:24 > 0:22:26Oh, that's easy. Hot-tub salesman!
0:22:26 > 0:22:28No, I can't beat that.
0:22:28 > 0:22:30Oh, actually, foam party, Magaluf.
0:22:30 > 0:22:33Mine was a pizza-delivery guy.
0:22:33 > 0:22:36Spicy hot! With extra toppings!
0:22:37 > 0:22:40- Longest relationship? - My marriage.
0:22:40 > 0:22:41But that's another story.
0:22:41 > 0:22:43- You with someone now?- No.
0:22:43 > 0:22:47My last relationship rather knocked me for six.
0:22:47 > 0:22:50It was...well...
0:22:50 > 0:22:52Complicated?
0:22:52 > 0:22:53Confusing.
0:22:53 > 0:22:56So me and relationships, we're taking a break for a bit.
0:22:56 > 0:22:59- You'll get yourself back out there again soon, though, right?- Maybe.
0:22:59 > 0:23:02Don't get me wrong, there's a lot about being in love that I miss,
0:23:02 > 0:23:05but people are so quick to put a label on it.
0:23:05 > 0:23:07Shove it in a box and put the lid down.
0:23:07 > 0:23:09- Who needs that?- Yeah.
0:23:09 > 0:23:11Who needs that?
0:23:11 > 0:23:13Who needs that?
0:23:13 > 0:23:14Cheers.
0:23:14 > 0:23:16- ALL:- Cheers!
0:23:16 > 0:23:19So, this confusing person,
0:23:19 > 0:23:22- must have been someone pretty special.- Yes.
0:23:22 > 0:23:24She was.
0:23:26 > 0:23:28Why don't we go inside and have a cup of tea?
0:23:28 > 0:23:31- Maybe you'll remember something. - What's the point? She left.
0:23:31 > 0:23:33See, I'm a bit confused, Mr Forrest.
0:23:33 > 0:23:37So, please. remind me, why did you say that Annalise was ill?
0:23:37 > 0:23:40You pretended to speak to her! I heard him!
0:23:40 > 0:23:41Pride.
0:23:41 > 0:23:43I didn't want everybody knowing.
0:23:43 > 0:23:45Especially not him.
0:23:45 > 0:23:47To think I actually felt sorry for you.
0:23:47 > 0:23:50Have you contacted her family? Her friends?
0:23:50 > 0:23:53- See if they know anything?- My head's all over the place. I'll do it now.
0:23:53 > 0:23:56- Do you know what she was wearing when she left?- I don't know.
0:23:56 > 0:23:58Did she take anything with her? Like an overnight bag or a suitcase?
0:23:58 > 0:24:00I'm not sure, OK?
0:24:01 > 0:24:02Shall we find out?
0:24:06 > 0:24:08Not you, Mr Barnes.
0:24:12 > 0:24:14And a photograph would be very useful.
0:24:14 > 0:24:17- Of course.- A hard copy, if possible.
0:24:17 > 0:24:19PHONE RINGS
0:24:19 > 0:24:22Wait, that's Annalise's phone. That's Annalise's phone.
0:24:22 > 0:24:24- She's here!- Annalise?- I can't...
0:24:24 > 0:24:26HE GASPS
0:24:26 > 0:24:28Last night she said she was going to leave me.
0:24:28 > 0:24:30I just wanted to stop her, that was it.
0:24:30 > 0:24:33Mack Forrest, I am arresting you on suspicion of the murder
0:24:33 > 0:24:36- of Annalise Grafton.- No! She can't be!- It was an accident! I love her.
0:24:36 > 0:24:39You do not have to say anything, but it may harm your defence
0:24:39 > 0:24:43- if you don't mention when questioned something which you later rely on in court.- I really love her!
0:24:43 > 0:24:45I tried telling you. Why did nobody listen?
0:24:45 > 0:24:48Anything you do say may be given in evidence.
0:24:48 > 0:24:50I should have known.
0:24:50 > 0:24:51I should have stopped him!
0:24:51 > 0:24:54- I should have stopped him.- You did all you could, son.
0:24:54 > 0:24:56But it wasn't enough, was it? And now she's...
0:24:58 > 0:25:00- Come on.- Oh, God. - Let's get you home.
0:25:06 > 0:25:09Right, then. We'd better make a move.
0:25:09 > 0:25:12We've had a blast. And your review is in the bag.
0:25:12 > 0:25:15You can't go, you haven't even stayed the night!
0:25:15 > 0:25:16Anything could go wrong,
0:25:16 > 0:25:18especially if last night's anything to go by.
0:25:18 > 0:25:21Look, it's only half past nine! You can't go to bed yet?
0:25:21 > 0:25:23- We're getting changed. - Then we're going to a club.
0:25:23 > 0:25:26- Oh, right.- Hey, why don't you come with us?
0:25:26 > 0:25:28Yes, Emma! Do you like drum and bass?
0:25:28 > 0:25:29Drum and what?
0:25:29 > 0:25:33No, thanks, but tomorrow is a work day.
0:25:33 > 0:25:35All right. Well, we'll see you in the am, then.
0:25:35 > 0:25:38- I can't wait for that full English. - Have a good time.
0:25:45 > 0:25:47He's fast asleep.
0:25:50 > 0:25:53Haven't you had enough? Boozing with your new best friend.
0:25:53 > 0:25:55I had one bottle of beer.
0:25:55 > 0:25:58It's bad enough having to endure him at work.
0:25:58 > 0:26:00But then I come home, and here he is.
0:26:00 > 0:26:03He was asking me about the Granger Clinic.
0:26:03 > 0:26:05- Cheers!- Indulging your ego.
0:26:05 > 0:26:08That's exactly his style.
0:26:08 > 0:26:10How do you know what his style is?
0:26:10 > 0:26:12You've done nothing but shut him out since he arrived.
0:26:12 > 0:26:15- Somebody has to. - He was showing a genuine interest.
0:26:15 > 0:26:17Like he does about everything.
0:26:17 > 0:26:20You know what? He's got a really good business brain.
0:26:20 > 0:26:24- We should be using it. - He's like an overenthusiastic puppy.
0:26:24 > 0:26:26As for his pathetic team-building efforts...
0:26:26 > 0:26:28Chill out, Zara.
0:26:28 > 0:26:30You know what?
0:26:30 > 0:26:32You need to be careful after what happened with Sid.
0:26:32 > 0:26:36People might start to say that you have an issue with young black men.
0:26:36 > 0:26:38What?! Are you joking?!
0:26:39 > 0:26:42- Is that really what you think? - I don't, of course,
0:26:42 > 0:26:45but outsider observers might.
0:26:46 > 0:26:49Any reservations I may have about Ben have nothing whatsoever
0:26:49 > 0:26:52- to do with the colour of his skin! - Where are you going?
0:26:52 > 0:26:53Upstairs to chill out.
0:26:53 > 0:26:55Oh, Zara.
0:26:55 > 0:26:57Would it kill you to give the guy a chance?
0:26:57 > 0:26:58I like him.
0:26:58 > 0:27:01I think he could be really good for the Mill.
0:27:01 > 0:27:04With his management speak and his corporate mind-set
0:27:04 > 0:27:07and his nonstop spouting of ideas, does he remind you of anyone?
0:27:07 > 0:27:09- Anthony Harker.- Exactly.
0:27:09 > 0:27:11And look how that turned out.
0:27:11 > 0:27:13So, before you or anyone else accuse me of racism,
0:27:13 > 0:27:16you might want to consider that rather than indulging prejudices,
0:27:16 > 0:27:18I'm actually thinking about protecting the Mill.
0:27:25 > 0:27:28I cannot believe the low priority people place on food.
0:27:29 > 0:27:32- What the hell are you doing? - Nothing.- Get out.
0:27:32 > 0:27:35Dr Clay's been recommended to me, actually.
0:27:35 > 0:27:37You're in luck! He's doing the drop-in clinic.
0:27:37 > 0:27:40- If you're in some kind of trouble... - It's nothing to do with you!
0:27:40 > 0:27:42I'm not really obsessed, am I?
0:27:42 > 0:27:44It's getting a bit boring.
0:27:44 > 0:27:47- I don't suppose you fancy grabbing a quick bite to eat somewhere?- Um...