0:00:28 > 0:00:30Out of date, out of date,
0:00:30 > 0:00:32out of date, out of date...
0:00:35 > 0:00:37KNOCK AT DOOR Come in.
0:00:42 > 0:00:45- Leah King!- Hiya.
0:00:45 > 0:00:47Gosh, last time I saw you, you were a spotty teenager.
0:00:47 > 0:00:49- Yeah, I've grown up a bit.- I know.
0:00:49 > 0:00:51I heard you got into law school. Very impressive.
0:00:51 > 0:00:56Yeah, it will be, if I finish my degree.
0:00:56 > 0:00:57What have you done?
0:00:57 > 0:01:01One of my lecturers accidentally slammed a door on it.
0:01:01 > 0:01:03Hairline fracture of the metacarpal bone.
0:01:03 > 0:01:07Two weeks after the splint came off, it started to cramp up.
0:01:07 > 0:01:09It's been like this ever since.
0:01:09 > 0:01:12I can't dress myself, can't type properly.
0:01:12 > 0:01:14I'm behind in my coursework.
0:01:14 > 0:01:16- Ow!- Sorry.
0:01:16 > 0:01:18If I can't get it sorted, I'll have to quit.
0:01:23 > 0:01:25It's freezing in here!
0:01:25 > 0:01:26Well, it's February.
0:01:26 > 0:01:28Why are you wearing such a light blouse?
0:01:28 > 0:01:31Cos they were supposed to have fixed the heating.
0:01:31 > 0:01:33Oh, look, now see what you've done.
0:01:33 > 0:01:34- What?- You've put ideas in my head.
0:01:34 > 0:01:36I was fine, and now I'm cold.
0:01:36 > 0:01:39- Ooh!- No! No, Karen!
0:01:39 > 0:01:41I said I was cold first!
0:01:41 > 0:01:42Yeah, but you had it yesterday.
0:01:42 > 0:01:44- Only in the afternoon.- So?
0:01:44 > 0:01:46- I'm not well.- Really?
0:01:46 > 0:01:49It wasn't that long ago that I collapsed.
0:01:49 > 0:01:50Oh!
0:01:50 > 0:01:52Hello!
0:01:52 > 0:01:54Hello, I have an appointment. Miller's the name.
0:01:54 > 0:01:56Miller, OK...
0:01:56 > 0:01:58Yes, you are with Dr Carmichael.
0:01:58 > 0:01:59Sorry, we are running a bit late.
0:01:59 > 0:02:01A bit?
0:02:01 > 0:02:02OK, thank you.
0:02:03 > 0:02:05Oh, now, come on, that's not fair.
0:02:05 > 0:02:08Possession, nine tenths of the law.
0:02:08 > 0:02:09VALERIE SIGHS
0:02:10 > 0:02:12Mum quit her job so that she could help me,
0:02:12 > 0:02:15but there's only so much she can do.
0:02:15 > 0:02:16It's getting us both down.
0:02:16 > 0:02:18I'm not surprised.
0:02:21 > 0:02:23You are really strong.
0:02:25 > 0:02:27It's not me. I have no control over it.
0:02:29 > 0:02:32Apparently it's something called focal dystonia.
0:02:32 > 0:02:34I've heard of it.
0:02:34 > 0:02:36The neurons in my head are misfiring for some reason.
0:02:36 > 0:02:38Makes the muscles go into spasm.
0:02:38 > 0:02:41Leah, you need to see a doctor.
0:02:41 > 0:02:43I've seen loads.
0:02:43 > 0:02:46I need advice from someone I can trust.
0:02:47 > 0:02:49So you came to see me?
0:02:49 > 0:02:53You were always really kind to me, even when I got scared.
0:02:53 > 0:02:56Well, you are the only patient I've ever sung to.
0:02:56 > 0:02:57I can't believe I made you do that.
0:02:57 > 0:02:59Neither can I.
0:02:59 > 0:03:02- You were a bit of a hero to me. - I am no hero.
0:03:02 > 0:03:06All of my friends laughed when I said that I wanted to do law,
0:03:06 > 0:03:09but I thought, "If Eesh can become a nurse..."
0:03:09 > 0:03:12- Really?- You have to help me.
0:03:12 > 0:03:14I don't trust anyone else.
0:03:20 > 0:03:22- I'm thinking about my list. - What list?
0:03:22 > 0:03:25A list for Jimmi's session.
0:03:25 > 0:03:27I'm not sure I've chosen the best things.
0:03:27 > 0:03:28Well, neither am I.
0:03:28 > 0:03:31Anxiety and sleep disorder - they're quite important.
0:03:31 > 0:03:33But there's also dyslexia, obviously.
0:03:33 > 0:03:35You haven't got dyslexia.
0:03:35 > 0:03:38And then there's losing both my parents,
0:03:38 > 0:03:40not having a child, Derek - he was my first.
0:03:40 > 0:03:43That did not go well. PCT...
0:03:44 > 0:03:47That still hurts, you know. Redundancy is a horrible word.
0:03:47 > 0:03:49Do we need pens?
0:03:49 > 0:03:50Then there's the raw-food thing.
0:03:50 > 0:03:53Now, I am aware that I went too far with that.
0:03:53 > 0:03:56But you can get quite addicted when you start to believe in something.
0:03:56 > 0:03:58Got pens.
0:04:01 > 0:04:03- Are you all right?- Oh, just, erm...
0:04:04 > 0:04:07..Rob got this new washing powder on the cheap.
0:04:07 > 0:04:10Ah, you should always use the liquid.
0:04:10 > 0:04:13- Mrs Swan?- Finally!
0:04:22 > 0:04:26I've had genetic tests, brain scans - all normal.
0:04:26 > 0:04:30And endless blood tests. You know what I'm like with needles.
0:04:30 > 0:04:32Mm. Not only did you make me sing to you,
0:04:32 > 0:04:34I had to use anaesthetic cream so you wouldn't know what was going on.
0:04:34 > 0:04:36And you always did it.
0:04:38 > 0:04:42The specialist suggested a therapeutic trial of Botox.
0:04:42 > 0:04:44He says it could relax the muscles.
0:04:44 > 0:04:47- Sounds good. - But what if it goes wrong?
0:04:47 > 0:04:48I've seen pictures on the internet.
0:04:48 > 0:04:51I wouldn't pay too much attention to what you see on the internet.
0:04:51 > 0:04:54It's probably not as bad as I think. Still...
0:04:54 > 0:04:57Try to flatten your fingers for me, like this.
0:05:03 > 0:05:06I can't. Part of me wishes they'd just knock me out and just do it.
0:05:06 > 0:05:08I want to forget the whole thing ever happened.
0:05:08 > 0:05:11- You sound desperate.- I am desperate.
0:05:11 > 0:05:14But I have to make a decision, and I can't. I'm too scared.
0:05:14 > 0:05:16You shouldn't be. It's very safe.
0:05:17 > 0:05:18Really?
0:05:18 > 0:05:21Yeah. In fact, I've got some in the fridge.
0:05:21 > 0:05:23I could do it now for you, if you like.
0:05:23 > 0:05:24What?
0:05:24 > 0:05:26Yeah, it'll only take a minute.
0:05:26 > 0:05:28That's not why I came.
0:05:28 > 0:05:29Well, you might as well while you're here.
0:05:29 > 0:05:31I don't know. I should ask my mum.
0:05:31 > 0:05:33Sit down. How old are you?
0:05:38 > 0:05:40OK, we've got the results of your blood tests,
0:05:40 > 0:05:43and they've ruled out anaemia and thyroid problems.
0:05:43 > 0:05:47Oh, right. So I've waited all this time to find out what I haven't got.
0:05:47 > 0:05:49Sorry, but we had to make sure that there wasn't something else
0:05:49 > 0:05:52- going on.- So what is it?
0:05:52 > 0:05:54Well, I'm pretty sure I was right with my first instinct.
0:05:54 > 0:05:58You're suffering from something called generalised anxiety disorder.
0:05:58 > 0:06:00Are you having a laugh?
0:06:00 > 0:06:02It is a specific, often long-term, condition.
0:06:02 > 0:06:05I don't need a doctor to tell me I'm worried.
0:06:05 > 0:06:09OK. Well, it does explain your dizziness, the stomach-aches,
0:06:09 > 0:06:11- the insomnia... - Whatever. Just make it go away.
0:06:13 > 0:06:16OK. Well, there are a range of options for you.
0:06:16 > 0:06:18There are self-help courses, cognitive behavioural therapy,
0:06:18 > 0:06:20and mindfulness can be very effective.
0:06:20 > 0:06:22I meant drugs.
0:06:22 > 0:06:24Medication is a possibility,
0:06:24 > 0:06:26but we do need to discuss all the options.
0:06:26 > 0:06:28Yeah, you can tick all your little boxes in your own time.
0:06:28 > 0:06:30Just give me a prescription.
0:06:37 > 0:06:39Are you qualified to do this?
0:06:39 > 0:06:40No.
0:06:42 > 0:06:45But, seeing as it's you, I thought we'd make an exception.
0:06:49 > 0:06:51Ready? Can you feel that?
0:06:51 > 0:06:53No.
0:06:53 > 0:06:55- Sing to me.- What?
0:06:55 > 0:06:57- Grand Old Duke Of York.- No!
0:06:57 > 0:06:58Please!
0:07:00 > 0:07:03# Oh, the grand old Duke of York
0:07:03 > 0:07:05# He had 10,000 men
0:07:05 > 0:07:07# He marched them up to the top of the hill
0:07:07 > 0:07:10# And he marched them down again. #
0:07:10 > 0:07:11All done.
0:07:12 > 0:07:15Should only take a couple of minutes to work.
0:07:22 > 0:07:24How's your diet?
0:07:24 > 0:07:26Just because I'm poor doesn't mean I've got a bad diet.
0:07:26 > 0:07:28That's not what I was...
0:07:28 > 0:07:31No matter how bad things have been, my kids have always eaten well.
0:07:32 > 0:07:35Good. Do you do any exercise?
0:07:35 > 0:07:39Yeah, plenty. Walking around, looking for work.
0:07:39 > 0:07:42But if you mean do I go to some stupidly overpriced gym,
0:07:42 > 0:07:44then the answer to that question is no.
0:07:44 > 0:07:46Again, that's not what...
0:07:48 > 0:07:51- OK, how much do you drink? - Are you saying I'm an alcoholic?
0:07:51 > 0:07:53- No, I'm... - It's none of your business!
0:07:54 > 0:07:59OK, is there anything specific in your life
0:07:59 > 0:08:01- that is causing you anxiety? - What are you, an idiot?
0:08:01 > 0:08:04- Mrs Swan....- I'm sorry, but everything in my life is stressful.
0:08:04 > 0:08:06Well, then, it would probably help you to talk about it.
0:08:06 > 0:08:08No, I don't think it would.
0:08:08 > 0:08:10How could somebody like you possibly understand
0:08:10 > 0:08:12what life is like for someone like me?
0:08:12 > 0:08:14If you don't want to talk about it...
0:08:14 > 0:08:15Will you just get me some pills?!
0:08:27 > 0:08:29Why don't you try picking up the tray?
0:08:40 > 0:08:42- How does it feel?- Erm...
0:08:44 > 0:08:47..a bit weak, but it's working.
0:08:48 > 0:08:49How did that happen?
0:08:49 > 0:08:53The toxin blocks the nerve impulses, which relaxes the muscles.
0:08:54 > 0:08:56Wow. It's amazing.
0:08:58 > 0:09:00There's only one problem.
0:09:00 > 0:09:01- Side effects?- No.
0:09:01 > 0:09:04I didn't actually inject your wrist with anything.
0:09:06 > 0:09:09But...
0:09:09 > 0:09:10But I saw the syringe.
0:09:10 > 0:09:14MMR vaccine, out of date. I squirted it into the cotton wool.
0:09:14 > 0:09:16I never went near your wrist with anything.
0:09:16 > 0:09:18That's not possible.
0:09:18 > 0:09:20Even if I did inject you, it would
0:09:20 > 0:09:22take a lot longer than a couple of minutes to work.
0:09:22 > 0:09:23Why would you do something like that?!
0:09:23 > 0:09:25Because it's in your mind, Leah.
0:09:26 > 0:09:29Are you saying I'm mad?
0:09:29 > 0:09:31No. It's psychosomatic.
0:09:31 > 0:09:32It's not actually all that uncommon.
0:09:32 > 0:09:34You lied to me.
0:09:34 > 0:09:37Yeah. But for your own good.
0:09:37 > 0:09:38I trusted you!
0:09:38 > 0:09:41Leah! Leah!
0:09:42 > 0:09:44It will take at least a week before you start
0:09:44 > 0:09:47- feeling the benefits of that medication, so...- Great.
0:09:47 > 0:09:49But I still think you should consider mindfulness.
0:09:49 > 0:09:52When I go to see the doctor, I don't expect to be fobbed of
0:09:52 > 0:09:54- with some hippy-dippy rubbish. - It's not rubbish.
0:09:54 > 0:09:56Do you know how long I had to wait to see you?
0:09:56 > 0:10:00Sitting in that filthy waiting room, listening to those two morons
0:10:00 > 0:10:04babbling on about nothing, ignoring patients, wasting everyone's time.
0:10:04 > 0:10:05- I'm sorry, but if... - Yeah, you should be.
0:10:05 > 0:10:07- Problem?- Yeah. Who are you?
0:10:07 > 0:10:09- I'm the practice manager. - Oh, really?
0:10:09 > 0:10:12- So, if you've got any complaints... - Oh, yes, I've got loads.
0:10:12 > 0:10:16OK. If you take a seat in reception, I'll be right with you.
0:10:16 > 0:10:19- More waiting. - Five minutes. Promise.
0:10:21 > 0:10:22What's up with her?
0:10:22 > 0:10:25No idea. Whatever I said, she still complained.
0:10:25 > 0:10:28OK. Leave her to me. I need you to go to the Campus.
0:10:28 > 0:10:30- The locum's running late.- What?
0:10:30 > 0:10:32Can you just nip over there for 30 minutes?
0:10:32 > 0:10:35I've arranged cover here. And don't worry about Mrs...
0:10:35 > 0:10:37- Swan.- I've dealt with worse.
0:10:37 > 0:10:38Don't count on it.
0:10:41 > 0:10:42Leah.
0:10:42 > 0:10:44I saw you open your hand.
0:10:44 > 0:10:45What?
0:10:45 > 0:10:47When you bent over to pick up the box I dropped,
0:10:47 > 0:10:49you leant on the bench for support.
0:10:49 > 0:10:52And when you held on to it, I saw you completely open your fingers.
0:10:52 > 0:10:53No, I didn't
0:10:53 > 0:10:55That's how I knew it was psychosomatic.
0:10:55 > 0:10:56- You're lying.- Why would I lie?
0:10:56 > 0:10:58It's real. It has to be.
0:10:58 > 0:11:00Yeah, for you, it is real.
0:11:00 > 0:11:03That's why I had to trick you, so you'd be able to see the truth.
0:11:03 > 0:11:04You injected something in my hand.
0:11:04 > 0:11:06- No.- You must have!
0:11:06 > 0:11:09- I didn't touch you. - How could you do this?!
0:11:15 > 0:11:18There you go, the instructions are in the box.
0:11:18 > 0:11:19Thank you.
0:11:21 > 0:11:23Will you stop doing that?
0:11:23 > 0:11:25- Doing what?- Scratching yourself.
0:11:25 > 0:11:27- You've been doing it all morning. - Have I?
0:11:27 > 0:11:28Yeah, it's making me itchy.
0:11:28 > 0:11:31The more I think about it, the itchier I get.
0:11:31 > 0:11:33And the more I scratch, the worse it gets.
0:11:33 > 0:11:35Then don't scratch.
0:11:35 > 0:11:37Yeah, but you were just doing it again then.
0:11:37 > 0:11:40- Did I? Oh!- Have you got fleas?
0:11:40 > 0:11:43No! I get allergies.
0:11:43 > 0:11:45Will you stop going on about it?
0:11:45 > 0:11:47I'm not the one who started itching.
0:11:47 > 0:11:49You're making me scratch.
0:11:51 > 0:11:53Mrs Swan?
0:11:54 > 0:11:56You two are disgusting.
0:11:58 > 0:12:00It's bad enough having to watch them two scratching themselves
0:12:00 > 0:12:03like a pair of manky dogs, but then the stupid doctor tells me
0:12:03 > 0:12:05- there's nothing wrong with me. - Did he actually say that?
0:12:05 > 0:12:07Well, he said I needed to be more mindful.
0:12:07 > 0:12:09As if I'm some filthy slob.
0:12:09 > 0:12:11Ah, he was probably talking about mindfulness.
0:12:11 > 0:12:13- It's a... - This place is revolting.
0:12:13 > 0:12:16Have you seen the carpets out there? God knows what is growing in them.
0:12:16 > 0:12:18- The carpets?- Yeah, how old are they?
0:12:18 > 0:12:20No wonder your receptionists can't stop scratching.
0:12:20 > 0:12:23And the walls! Have they ever been painted?
0:12:23 > 0:12:25Actually, I'm the temporary manager, but...
0:12:25 > 0:12:28You know what? There is a notice out there for a patient participation
0:12:28 > 0:12:30group next week. Maybe I should go along.
0:12:30 > 0:12:33- You're certainly entitled to... - Because this place is a disgrace!
0:12:37 > 0:12:39I don't understand why she got so angry.
0:12:39 > 0:12:41Are you kidding? I can't believe you were so stupid!
0:12:41 > 0:12:43- Sid!- Do you know how risky that was?
0:12:43 > 0:12:45Yeah, but it worked.
0:12:45 > 0:12:48- Are you sure?- I think so.
0:12:48 > 0:12:51You know you could have caused her long-term psychological damage?
0:12:51 > 0:12:52She was fine when she left.
0:12:52 > 0:12:55Yeah, but what if it actually stops her seeking the help
0:12:55 > 0:12:58that she actually needs? Or triggers another psychosomatic episode?
0:12:58 > 0:13:00- It was unbelievably irresponsible, Eesh.- OK.
0:13:00 > 0:13:03To be honest, it does kind of put me in a difficult position.
0:13:03 > 0:13:05Because by all rights, I should go and tell the partners.
0:13:05 > 0:13:07- What? Don't be daft.- It's not like I want to grass you up.
0:13:07 > 0:13:09I've got a break in a bit. I'll go and see if she's OK.
0:13:09 > 0:13:11- I don't think you... - Sid! I said I'll sort it.
0:13:25 > 0:13:27I've had a complaint.
0:13:28 > 0:13:30- About us?- It is that Vicky woman?
0:13:30 > 0:13:33- She used to be so nice. - What's she on about now?
0:13:33 > 0:13:35Actually, she's complained about the two of you.
0:13:35 > 0:13:37Apparently, you're scratching.
0:13:40 > 0:13:42Is there something wrong?
0:13:42 > 0:13:45Well, it's Karen's fault. She keeps going on about how itchy she is.
0:13:45 > 0:13:47- You started it! - No, I didn't start it!
0:13:47 > 0:13:51Just...try not to do it. Especially in front of the patients.
0:13:51 > 0:13:52Thanks.
0:13:58 > 0:13:59This is killing me.
0:13:59 > 0:14:01I know. Me too.
0:14:05 > 0:14:06What do you think you are playing at?
0:14:06 > 0:14:09- Vicky?- You've done this!
0:14:09 > 0:14:10It's all right.
0:14:10 > 0:14:12- What you done to her?- Nothing.
0:14:12 > 0:14:13- Liar!- Mum!
0:14:13 > 0:14:14I'm not lying.
0:14:14 > 0:14:16You said that she gave you a shot of something, yeah?
0:14:16 > 0:14:18- Yes.- I just pretended to.
0:14:18 > 0:14:22Oh, right. So you were lying then, but you're not lying now.
0:14:22 > 0:14:24Are you even qualified to do something like that?
0:14:24 > 0:14:27- I didn't do anything.- Right, you said you saw a syringe, yeah?
0:14:27 > 0:14:30- An out-of-date vaccine. - Right, so you did inject her.
0:14:30 > 0:14:32I didn't go anywhere near her.
0:14:32 > 0:14:34You know, you are in so much trouble.
0:14:34 > 0:14:35In fact, this whole practice is,
0:14:35 > 0:14:37because I am going to sue the lot of you.
0:14:37 > 0:14:39Leah, tell her, please.
0:14:39 > 0:14:41I didn't see anything.
0:14:41 > 0:14:42And you don't have any witnesses.
0:14:42 > 0:14:45- I can prove it if... - Don't you touch her!
0:14:54 > 0:14:55Tea.
0:14:58 > 0:15:01I just want to tear the skin off my arm.
0:15:02 > 0:15:04Maybe we could try meditation.
0:15:04 > 0:15:07Are you joking? The thought of sitting still...
0:15:07 > 0:15:10- Hot bath?- Here?
0:15:10 > 0:15:14We need to somehow break the psychological urge to itch.
0:15:15 > 0:15:17- I know - mango.- What?
0:15:17 > 0:15:21Yeah, it's full of vitamin C, which is a natural antihistamine.
0:15:21 > 0:15:22- No.- Yeah, no, it is.
0:15:22 > 0:15:25It's got loads of anti-oxidants, B6, glutamine acid...
0:15:25 > 0:15:27I am not taking dietary tips from you!
0:15:28 > 0:15:30Everything all right, you two?
0:15:30 > 0:15:32Oh, good, you're here. Ben wants to see you.
0:15:33 > 0:15:36- There's been a complaint. - What, about me?
0:15:37 > 0:15:39About everyone.
0:15:41 > 0:15:43OK. Give me the mango. Where is it?
0:15:43 > 0:15:44In the fridge.
0:15:45 > 0:15:47I was patient with her, I was thorough,
0:15:47 > 0:15:49- and I didn't let her get to me... - She was pretty mad.
0:15:49 > 0:15:51Yeah, I know, but it wasn't my fault.
0:15:51 > 0:15:54- That's not what she says. - I never raised my voice.
0:15:54 > 0:15:56And I was tempted.
0:15:56 > 0:15:59It's our job to help people, no matter how difficult they are.
0:15:59 > 0:16:01Yeah, I know, OK? I tried to help,
0:16:01 > 0:16:04- and I couldn't get through to her. - All right.
0:16:06 > 0:16:08Look, that stress-management programme I had in mind -
0:16:08 > 0:16:10it would have been perfect for her.
0:16:10 > 0:16:12- You've got a gap later on, right? - Mm-hm.
0:16:12 > 0:16:15Maybe pop round and see her. Smooth her feathers?
0:16:16 > 0:16:18- What?- I'd really appreciate it.
0:16:18 > 0:16:20Save us a lot of problems.
0:16:21 > 0:16:24Right, yeah. Suppose I could.
0:16:24 > 0:16:25Thanks.
0:16:30 > 0:16:32Look, I wouldn't worry too much.
0:16:32 > 0:16:34You should have heard what she said about Karen and Valerie.
0:16:34 > 0:16:36- About the scratching?- Yeah.
0:16:36 > 0:16:39And she said she was kept waiting for hours.
0:16:39 > 0:16:41- Honestly, she wasn't. - It was 25 minutes. I checked.
0:16:46 > 0:16:48Dr Carmichael? Just wondering -
0:16:48 > 0:16:51when was the surgery last painted?
0:16:51 > 0:16:52Why?
0:16:52 > 0:16:54It could do with a bit of freshening up.
0:16:54 > 0:16:56And the carpet's a bit threadbare, too.
0:16:56 > 0:16:59And you're paying for all this, are you?
0:16:59 > 0:17:00SHE SCOFFS
0:17:07 > 0:17:08I can actually feel it working.
0:17:08 > 0:17:10Yeah, that's because it's all in the mind.
0:17:10 > 0:17:11No, no, I can really feel it.
0:17:11 > 0:17:15No, you've got to trick your mind into thinking the itching's gone.
0:17:15 > 0:17:19- Do you know, I was starting to think this was something serious.- Mm.
0:17:28 > 0:17:30- You can't be here!- Leah, please.
0:17:30 > 0:17:32- No, seriously, don't shut the door. - Mum will be back soon.
0:17:32 > 0:17:35- You've got every right to hate me. - I don't hate you.
0:17:35 > 0:17:39And if you make a complaint and I lose my job, I deserve it.
0:17:39 > 0:17:40I don't want you to lose your job.
0:17:40 > 0:17:43Yeah, but if it stops you getting help,
0:17:43 > 0:17:44I won't be able to forgive myself.
0:17:44 > 0:17:47What is it I've got to do to make this right?
0:17:57 > 0:18:01SHE BREATHES HEAVILY
0:18:06 > 0:18:07Whoa, whoa!
0:18:07 > 0:18:10- Oh, God, what is happening to me? - Just try and relax, OK?
0:18:10 > 0:18:12Take it easy. Breathe.
0:18:12 > 0:18:15- Am I dying? - No. No, no, you're going to be fine.
0:18:16 > 0:18:17Just relax.
0:18:23 > 0:18:25Is it me, or is it really hot in here now?
0:18:25 > 0:18:27I know, they have got to sort out this heating.
0:18:27 > 0:18:29It is ridiculous!
0:18:29 > 0:18:32Look at this. It's a rash.
0:18:32 > 0:18:34Yeah, it's just cos you've been scratching.
0:18:34 > 0:18:35- No, it's a rash.- Stop it!
0:18:35 > 0:18:37- What?- You're putting ideas in my head again!
0:18:37 > 0:18:39No, look, it's all on the inside of my elbows as well.
0:18:39 > 0:18:41- No! Now I feel all itchy. - Both elbows.
0:18:41 > 0:18:43- No, I'm not listening to this. - Valerie, this is serious!
0:18:43 > 0:18:45La, la, la, la!
0:18:48 > 0:18:51- How are you feeling? - How do you think I'm feeling?!
0:18:52 > 0:18:55Mrs Swan, you do know I'm trying to help you?
0:18:55 > 0:18:58I'm sorry. Why do I keep shouting at you?
0:18:59 > 0:19:01So are you still feeling dizzy?
0:19:01 > 0:19:04Yeah, I've been feeling dizzy all day.
0:19:04 > 0:19:06And I've got a banging headache.
0:19:06 > 0:19:08I wish you would think about what I said. It will help.
0:19:08 > 0:19:10How? Nothing's going to help!
0:19:11 > 0:19:15- OK.- Oh, look, I'm sorry.
0:19:16 > 0:19:19I keep picking fights with everyone.
0:19:19 > 0:19:21Half my mates won't even speak to me any more.
0:19:21 > 0:19:24That's because stress can take over your life.
0:19:24 > 0:19:28- But there are things you can do about it.- I doubt it.
0:19:28 > 0:19:30Well, the medication, that's going to help for a start -
0:19:30 > 0:19:32it'll take the edge off -
0:19:32 > 0:19:34but you do need to find the root cause of your stress.
0:19:34 > 0:19:36There's nothing I can do about that.
0:19:36 > 0:19:39The mindfulness can help you cope with stress.
0:19:39 > 0:19:43Yeah. Maybe for middle-class idiots who haven't got any real problems.
0:19:46 > 0:19:49I'm sorry. I can't stop meself.
0:19:49 > 0:19:50I understand. It's OK.
0:19:52 > 0:19:55I've got absolutely no money, I'm up to my ears in debt...
0:19:59 > 0:20:02What are you doing here, anyway? What do you want?
0:20:02 > 0:20:05The practice manager asked me to come and see you.
0:20:05 > 0:20:08- Oh, of course. - And I was worried about you.
0:20:08 > 0:20:12Yeah, it's because I was going to make a complaint, isn't it?
0:20:12 > 0:20:13I wasn't actually going to do it,
0:20:13 > 0:20:16but now I definitely will.
0:20:16 > 0:20:18Get lost!
0:20:22 > 0:20:24You of all people should know how hard it is
0:20:24 > 0:20:27to get away from this place, to make it to uni, get a degree...
0:20:27 > 0:20:29I do.
0:20:29 > 0:20:31Becoming a nurse is the hardest thing I've ever done.
0:20:31 > 0:20:34- It nearly killed me.- I know.
0:20:34 > 0:20:37And I wouldn't have got this far if it wasn't for you.
0:20:37 > 0:20:40Well, if you lie about what I did, that's my career over.
0:20:40 > 0:20:42- It's my whole life. Is that what you want?- No!
0:20:43 > 0:20:45You know I didn't do anything to you.
0:20:47 > 0:20:49How DID you get that puncture mark?
0:20:50 > 0:20:53I pricked myself with a needle.
0:20:54 > 0:20:55Why?
0:20:55 > 0:20:57I panicked. I wasn't thinking.
0:20:57 > 0:20:59DOOR CLOSES
0:20:59 > 0:21:03Is that your mum? You have to tell her the truth.
0:21:03 > 0:21:05I can't, you don't underst...
0:21:05 > 0:21:06- What are you doing here?- I'm sorry.
0:21:08 > 0:21:10- Tell her what you just said. - I'm calling the police.- No!
0:21:10 > 0:21:12This is harassment! I've got a good mind to sue you.
0:21:12 > 0:21:15You can't sue everyone. Stop!
0:21:15 > 0:21:17I can't do this any more.
0:21:17 > 0:21:20You two have got some serious explaining to do.
0:21:23 > 0:21:26Karen, could you check if my test results are in for my 4.30?
0:21:26 > 0:21:29It's Mrs Pattinson. I should be back in about 20 minutes.
0:21:29 > 0:21:31OK. That was quick.
0:21:31 > 0:21:34Yeah, I thought I'd be longer.
0:21:34 > 0:21:35Erm...
0:21:35 > 0:21:39Should you rub mango on a rash?
0:21:39 > 0:21:43- What?- It's just that when I ate it, it really helped.
0:21:43 > 0:21:45No idea. Sorry.
0:21:45 > 0:21:47- DIAL TONE - Oh!
0:21:47 > 0:21:48Well, that's rude.
0:21:51 > 0:21:55- I think we should try it anyway. - Right, I'll go and get it.
0:22:00 > 0:22:03At first, it really was paralysed.
0:22:03 > 0:22:05I had to give up my cleaning job to look after her.
0:22:05 > 0:22:08And the lecturer who slammed the door on me
0:22:08 > 0:22:12- said should we sue the university. - He was right!
0:22:12 > 0:22:16And then, one morning, I woke up, and my hand was fine.
0:22:16 > 0:22:17Maybe it WAS psychosomatic.
0:22:17 > 0:22:20Yeah, but by then, we'd seen all these doctors and lawyers.
0:22:20 > 0:22:22I couldn't tell them all it was a lie.
0:22:22 > 0:22:24Yeah, because we'd get done for fraud!
0:22:24 > 0:22:25Not if she wasn't actually lying.
0:22:25 > 0:22:27I'll have to give up uni, I won't get my degree.
0:22:27 > 0:22:30You've got no idea how hard she's worked.
0:22:30 > 0:22:32Actually, I do.
0:22:32 > 0:22:34This is all my fault. I told her to keep pretending.
0:22:36 > 0:22:39One thing led to another... I had no idea it would come to this.
0:22:39 > 0:22:41It made Mum ill.
0:22:41 > 0:22:44And if they find out that she's lied, that's it.
0:22:44 > 0:22:45She'll never get to be a lawyer.
0:22:45 > 0:22:48We have to do the right thing, no matter what it costs.
0:22:50 > 0:22:52Not necessarily.
0:22:55 > 0:22:56Are you sure this is right?
0:22:56 > 0:22:58I don't care any more. I've got to do something.
0:23:01 > 0:23:02Oh!
0:23:02 > 0:23:04Oh, that's good!
0:23:05 > 0:23:07Oh, yeah!
0:23:09 > 0:23:12You know, Sid could have shown a bit of interest.
0:23:12 > 0:23:14Oh, they don't care about us.
0:23:14 > 0:23:16And after everything we've done for them!
0:23:16 > 0:23:18- What are you doing? - I've got it everywhere.
0:23:21 > 0:23:23Oh, my God!
0:23:25 > 0:23:28The thing about psychosomatic illnesses -
0:23:29 > 0:23:31they're pretty much impossible to prove or disprove.
0:23:31 > 0:23:35So if you really believed your hand was paralysed, then it was.
0:23:35 > 0:23:36I didn't, though.
0:23:36 > 0:23:39As far as I'm concerned, when you came to see me,
0:23:39 > 0:23:40you couldn't fully open your fingers.
0:23:40 > 0:23:42- But if they ask... - Just listen to her!
0:23:44 > 0:23:45Whatever happened in the surgery,
0:23:45 > 0:23:47it must have triggered something in your mind,
0:23:47 > 0:23:49and it released the muscle spasm.
0:23:49 > 0:23:50You're saying I should lie?
0:23:50 > 0:23:53A&E have a record of the injury.
0:23:53 > 0:23:56So you were definitely injured and it was the university's fault.
0:23:56 > 0:23:58- Only because the lecturer said... - Leah!
0:23:58 > 0:24:02Even if your hand is better now, or even if it was psychosomatic,
0:24:02 > 0:24:04you should still get some money. It might not be as much...
0:24:04 > 0:24:05Anything would help.
0:24:05 > 0:24:08And who's to say when your hand started working again?
0:24:08 > 0:24:11If someone asked me, I couldn't say for sure.
0:24:11 > 0:24:13Mum!
0:24:13 > 0:24:14Here, sit down.
0:24:15 > 0:24:16It's OK.
0:24:18 > 0:24:20That's it.
0:24:22 > 0:24:24This keeps happening.
0:24:24 > 0:24:25It's the worry.
0:24:26 > 0:24:28I'm just going to get you some water.
0:24:30 > 0:24:32Do you really think this could work?
0:24:32 > 0:24:34Mum, you need to stop worrying about me,
0:24:34 > 0:24:36and start thinking about yourself.
0:24:41 > 0:24:45- Do you trust her?- Ayesha? Totally.
0:24:45 > 0:24:47Always have. Why?
0:24:50 > 0:24:52Here you go.
0:24:57 > 0:25:01What do you know about this mindfulness?
0:25:04 > 0:25:07You know, at one point, I thought I'd actually got her to listen.
0:25:07 > 0:25:09As if the words I was saying were actually going in on some level.
0:25:09 > 0:25:12- Maybe it had. - No. I was just kidding myself.
0:25:12 > 0:25:13You don't know that.
0:25:13 > 0:25:15She was just as stubborn and narrow-minded as ever.
0:25:15 > 0:25:18- She's definitely going to make a complaint now.- We'll survive.
0:25:18 > 0:25:21And if it shames the partners into giving this place a lick of paint,
0:25:21 > 0:25:23it's no bad thing.
0:25:28 > 0:25:29- Did you tell him?- What?
0:25:29 > 0:25:31About my patient, the psychosomatic one.
0:25:31 > 0:25:32Oh, no.
0:25:34 > 0:25:36- Are you all right?- Not really.
0:25:36 > 0:25:38I had an impossible patient.
0:25:38 > 0:25:42I was sympathetic, took the abuse, went the extra mile,
0:25:42 > 0:25:45did everything by the book, but nothing worked.
0:25:45 > 0:25:47- His loss.- Hers.
0:25:47 > 0:25:49The thing is, I knew exactly what she needed.
0:25:49 > 0:25:52It was clear as day. But do you think I could get her to listen?
0:25:52 > 0:25:55Sorry, you were saying about your psychosomatic girl.
0:25:55 > 0:25:57It's fine, I worked it all out. I went to her flat.
0:25:57 > 0:26:00Even managed to sort out Mrs Swan's problems.
0:26:00 > 0:26:02- Vicky Swan?- Yeah, Leah's mum.
0:26:02 > 0:26:04- She's been having panic attacks. - Yeah, I know.
0:26:04 > 0:26:07- I talked her into trying mindfulness.- Sorry, what?
0:26:07 > 0:26:09Yeah. I'm on a serious roll today, Sid.
0:26:09 > 0:26:12Sometimes it pays to take risks.
0:26:12 > 0:26:14Not that I'd ever do anything like that again.
0:26:14 > 0:26:15Not ever.
0:26:20 > 0:26:23- Ooh!- Sid!- Sorry, Zara. I'm having one of those days.
0:26:25 > 0:26:28Sorry, could I ask your medical opinion about something?
0:26:28 > 0:26:31If I said no, would it make a difference?
0:26:31 > 0:26:33It's a personal matter.
0:26:33 > 0:26:35Then see your GP, like everyone else.
0:26:35 > 0:26:36No!
0:26:37 > 0:26:40I've got a rash, and it's on my wrists,
0:26:40 > 0:26:45elbows, behind the backs of my knees. It itches like mad.
0:26:45 > 0:26:46Hmmm...
0:26:48 > 0:26:52There is a flesh-eating bacteria going around.
0:26:52 > 0:26:53What?
0:26:53 > 0:26:55Necrotising fasciitis. It could be that.
0:26:57 > 0:27:01Best make that appointment, Karen, sooner rather than later.
0:27:08 > 0:27:11No, just a fender-bender. PCs Atkinson and Kirkwood.
0:27:11 > 0:27:12The Chuckle Brothers.
0:27:12 > 0:27:15- I'm getting that rash that you got. - I didn't sleep a wink.
0:27:15 > 0:27:17I know, you look terrible.
0:27:17 > 0:27:19Police! Stay where you are!
0:27:20 > 0:27:22Police! Don't move!
0:27:22 > 0:27:25- We really need your help.- I've seen 20 patients already this morning,
0:27:25 > 0:27:27- so, unless it's an emergency... - BOTH:- No, it is an emergency!
0:27:27 > 0:27:29We think we've got fleas.