0:00:27 > 0:00:29- Oh, Jason! Hi, son.- Who's he?
0:00:29 > 0:00:32Brian Kerr, Letherbridge Gazette.
0:00:32 > 0:00:34Oh! Have you met any celebs?
0:00:34 > 0:00:37No, darlin', it's the local rag. You know, school fete,
0:00:37 > 0:00:39dog with three legs heart-warming story...
0:00:39 > 0:00:42BRIAN LAUGHS Nice threads, Jase!
0:00:42 > 0:00:44You... You getting a pay rise?
0:00:44 > 0:00:47- Do you ever give up, Bri? - No, I've got a wife to feed, mate!
0:00:47 > 0:00:49You should see her, eats like a horse!
0:00:49 > 0:00:53Any comments on these transfer rumours?
0:00:55 > 0:00:56Get in the car.
0:00:56 > 0:00:58HE HANDS HER KEYS
0:00:58 > 0:01:01I...I hear it's a big London club.
0:01:03 > 0:01:05There is something going down today, actually,
0:01:05 > 0:01:06at the Mill Health Centre.
0:01:07 > 0:01:09I'm taking Carly there now.
0:01:11 > 0:01:12Oh, right.
0:01:15 > 0:01:16CAR DOOR OPENS
0:01:18 > 0:01:20CAR DOOR CLOSES All right, Trevor?
0:01:20 > 0:01:21Get your Nikon out.
0:01:22 > 0:01:24I've had a tip-off.
0:01:24 > 0:01:26- Test me on the figures again. - We've already done it four times.
0:01:26 > 0:01:28But what if I get stage fright?
0:01:28 > 0:01:31Valerie, I have full confidence in you going solo.
0:01:31 > 0:01:34- You'll have the PPG eating out of your hands.- Are you bunking off?!
0:01:34 > 0:01:37No. I'm going to a meeting with the university governors,
0:01:37 > 0:01:39so I delegated.
0:01:39 > 0:01:41Valerie, where is my next patient?
0:01:41 > 0:01:43Oh, she'll be here in ten minutes, she missed her bus.
0:01:43 > 0:01:45- Oh, great. Time for a coffee.- Ben!
0:01:45 > 0:01:49Ben, there is one other thing. Can you still see my rash?
0:01:49 > 0:01:51DOOR OPENS
0:01:55 > 0:01:57Uh, you're Jason Carswell.
0:01:57 > 0:01:59Uh, last time I looked.
0:01:59 > 0:02:01Can I speak to the manager, please?
0:02:01 > 0:02:03Um, you're looking at him.
0:02:03 > 0:02:05Oh, right. Um, look, long story short,
0:02:05 > 0:02:07Carly needs to see a doctor urgently,
0:02:07 > 0:02:10but I've got the press on my back outside.
0:02:10 > 0:02:12Is there somewhere more private we could wait?
0:02:12 > 0:02:13Of course, I'll sort something out.
0:02:13 > 0:02:15Are you registered with us?
0:02:15 > 0:02:17- Yeah.- Um, just give me a sec.
0:02:19 > 0:02:22- Zara?- Is that a love bite?
0:02:22 > 0:02:24Um, yeah!
0:02:24 > 0:02:27- So, is it that obvious?- Here...
0:02:29 > 0:02:32Use this. Even works on tattoos.
0:02:32 > 0:02:33Oh, thanks.
0:02:33 > 0:02:36Um, Dr Carmichael will look after you.
0:02:36 > 0:02:38Black, no sugar. Thanks.
0:02:39 > 0:02:41- SIGHING:- This way.
0:02:41 > 0:02:43- Oh!- Please, keep it.
0:02:43 > 0:02:45My mum says I've got way more make-up than sense!
0:02:45 > 0:02:48Uh, Valerie, could you show Mr Carswell to my office
0:02:48 > 0:02:50while I deal with our photographer friend?
0:02:50 > 0:02:52Please, call me Jason.
0:02:53 > 0:02:55Who is he?
0:02:55 > 0:02:57Star player of Letherbridge United.
0:02:57 > 0:02:59He's scored 23 goals this season already.
0:02:59 > 0:03:03Oh. Well, he can score with me any time, he is GORGEOUS!
0:03:03 > 0:03:05Um, this way, please.
0:03:10 > 0:03:13So, acid reflux is really nothing to worry...
0:03:13 > 0:03:14TABLET BEEPS
0:03:14 > 0:03:17Oh, sorry. Just... TABLET JINGLE
0:03:17 > 0:03:18Oh, well... Sorry...about that.
0:03:18 > 0:03:22Um... As I was saying, there are plenty of treatment...
0:03:22 > 0:03:23TABLET BEEPS
0:03:23 > 0:03:26AL SIGHS TABLET JINGLE
0:03:26 > 0:03:27Where was I?
0:03:27 > 0:03:30Just, um...
0:03:30 > 0:03:33Yeah! Um, I'll write you a script up for some antacids
0:03:33 > 0:03:35and that will sort it out, yeah?
0:03:35 > 0:03:37Carly reckons she's pregnant.
0:03:37 > 0:03:40I said I'd come with her and have it confirmed.
0:03:40 > 0:03:41Right.
0:03:43 > 0:03:45Have you been together for long?
0:03:47 > 0:03:48I can trust you, can't I?
0:03:48 > 0:03:50Of course. Everything said in here is in confidence.
0:03:56 > 0:03:57It was a one-night stand.
0:03:57 > 0:04:00I was with some of the lads and they...
0:04:00 > 0:04:01..talked me into this drinking game.
0:04:03 > 0:04:05- SIGHING:- Carly was in one of the bars
0:04:05 > 0:04:07and she made a move on me and, well...
0:04:09 > 0:04:11You're a bloke, you know what these girls are like.
0:04:11 > 0:04:13Yeah.
0:04:13 > 0:04:15And she wasn't trying to set me up or anything,
0:04:15 > 0:04:17but you have to be so careful these days.
0:04:17 > 0:04:19Some of the players have even been blackmailed by fans.
0:04:19 > 0:04:22I'm sure there are plenty of players who take advantage of...
0:04:22 > 0:04:23- KNOCK AT DOOR - Come in.
0:04:27 > 0:04:29Well?
0:04:32 > 0:04:33It'll be all right.
0:04:35 > 0:04:37- I'll give you some space. - No, it's fine. We'll, um...
0:04:37 > 0:04:40We'll go back to the hotel and talk about what happens now.
0:04:41 > 0:04:43I'm going to go and fix my face.
0:04:43 > 0:04:45I can't go out looking like this.
0:04:50 > 0:04:51Will you be OK?
0:04:53 > 0:04:55Yeah.
0:04:55 > 0:04:58- Um, is that bloke still outside? - Yeah. There's a back entrance.
0:04:58 > 0:05:00No point. They find you wherever you go.
0:05:02 > 0:05:05Thanks, mate. Sorry, I don't even know your name.
0:05:05 > 0:05:07- It's Ben Galadima. - Well, cheers, Ben.
0:05:07 > 0:05:10If there's anything I can do to make up for your help, uh,
0:05:10 > 0:05:14a charitable donation or a selfie for your practice blog, or whatever.
0:05:14 > 0:05:15Either would be great.
0:05:15 > 0:05:16Well, gimme your number.
0:05:16 > 0:05:17Ah...
0:05:19 > 0:05:20Mobile number's on here.
0:05:22 > 0:05:25I'm going to be a Premier League footballer next season.
0:05:25 > 0:05:26Keep it under your hat.
0:05:26 > 0:05:29Dad and I go to all the games.
0:05:29 > 0:05:32He's been a Letherbridge United supporter since he was a kid.
0:05:32 > 0:05:35Well, give him my best, yeah?
0:05:36 > 0:05:39- I'll see you around.- Bye.
0:05:44 > 0:05:45- HE KNOCKS ON DOOR - Carly?
0:05:49 > 0:05:51We need to go. I broke the news to Ron.
0:05:52 > 0:05:55- He wants a word.- Does he?
0:05:55 > 0:05:56I'll wait in the car.
0:05:58 > 0:06:00Don't be long.
0:06:06 > 0:06:07MUG CLATTERS
0:06:09 > 0:06:12Is this all for the PPG's benefit?
0:06:12 > 0:06:14I just don't want to arouse any suspicion
0:06:14 > 0:06:16about the scabies outbreak.
0:06:16 > 0:06:18Why? Do they conduct body searches?
0:06:18 > 0:06:20Valerie, it's not Environmental Health,
0:06:20 > 0:06:24it's a patient forum for a few tedious people with no lives
0:06:24 > 0:06:26and too much time on their hands.
0:06:26 > 0:06:30Well, I think it's important to listen to our patients.
0:06:30 > 0:06:32I saw how useful this group could be first hand
0:06:32 > 0:06:33when I lived with Ashley.
0:06:33 > 0:06:35My advice is wear earplugs.
0:06:35 > 0:06:39Frankly, Zara, I'm disappointed by your negativity.
0:06:39 > 0:06:42As a partner, I think you should be absolutely ashamed of yourself.
0:06:42 > 0:06:45Well, that's me put in my place!
0:06:45 > 0:06:47Try not to scare the group!
0:06:53 > 0:06:57Hello? Mother!
0:06:59 > 0:07:01Are you all right?
0:07:01 > 0:07:02Why wouldn't I be?
0:07:02 > 0:07:06- Well, you video called me three times.- When?
0:07:06 > 0:07:07Today!
0:07:09 > 0:07:10Did I?
0:07:12 > 0:07:13Oh, yes!
0:07:15 > 0:07:19Didn't you... used to have a girlfriend?
0:07:19 > 0:07:22What?! We had all this last week.
0:07:23 > 0:07:26- When?- Mum, you know, you're not supposed to call me
0:07:26 > 0:07:28when I'm at work, remember?
0:07:28 > 0:07:30Not unless it's an emergency.
0:07:30 > 0:07:32Oh, I'm sorry.
0:07:33 > 0:07:36I don't mean to be a pest.
0:07:36 > 0:07:38KNOCK AT DOOR Ooh, um, I've got a patient.
0:07:38 > 0:07:41I've got to go. I will call you when I get in tonight, yeah?
0:07:41 > 0:07:43Ooh, is that a new blouse?
0:07:43 > 0:07:45Yes. I bought it for the meeting.
0:07:45 > 0:07:48I'm going for "professional yet feminine".
0:07:48 > 0:07:49- Suits you.- Thank you.
0:07:49 > 0:07:52- PHONE RINGS - Oh. Hello, Mill Health Centre?
0:07:54 > 0:07:58Oh, he's actually out on a call at the moment. Can I take a message?
0:08:00 > 0:08:01Oh.
0:08:04 > 0:08:06Right, and it's definitely cancelled?
0:08:07 > 0:08:09OK.
0:08:09 > 0:08:11HUBBUB OF CONVERSATION
0:08:15 > 0:08:18- Oh!- Is it kicking already? Must have my right foot.
0:08:18 > 0:08:21- It's still tiny, stupid! - I was joking.
0:08:21 > 0:08:23I've got tummy ache.
0:08:23 > 0:08:25What do you think - should I go back to the doctor?
0:08:25 > 0:08:27Well, I mean...
0:08:27 > 0:08:29Cheers, mate. I'll do the honours.
0:08:29 > 0:08:32- With Ron's compliments... - I can't drink when I'm expecting!
0:08:32 > 0:08:34Oh, one glass won't do any harm.
0:08:34 > 0:08:36Oh, it's not right. Should I phone the doctor?
0:08:36 > 0:08:38Don't worry, everything's sorted.
0:08:39 > 0:08:41Ron's booked you a termination in the morning.
0:08:41 > 0:08:44If you cooperate and go with the story he'll give the press,
0:08:44 > 0:08:45you'll get a nice, fat cheque.
0:08:47 > 0:08:49We have to do as he says, Carly.
0:08:51 > 0:08:52Right, I'm off to the uni.
0:08:52 > 0:08:54- You haven't told him?- What?
0:08:54 > 0:08:57Uh... The meeting's been rescheduled.
0:08:57 > 0:09:00One of the governors can't make it because of a family bereavement.
0:09:00 > 0:09:02Why didn't you say? I can come to the PPG.
0:09:02 > 0:09:04- That's why she didn't tell you. - DOOR OPENS
0:09:04 > 0:09:07You said that I could go solo, Ben. Please?
0:09:07 > 0:09:10Can I see Dr Carmichael? I'm worried about the baby.
0:09:10 > 0:09:11Take a seat.
0:09:13 > 0:09:16- Is Zara free?- Uh, no, she's with a patient, but she shouldn't be long.
0:09:16 > 0:09:21- Uh... OK. Valerie, go. Break a leg.- Uh! Are you sure?
0:09:21 > 0:09:22- Yeah.- Thank you!
0:09:26 > 0:09:29- The doctor won't be long.- Thanks.
0:09:29 > 0:09:31Where's Jason?
0:09:31 > 0:09:33Who cares?
0:09:33 > 0:09:35They want me to have an abortion.
0:09:35 > 0:09:37Do you know they're paying me to keep quiet?
0:09:37 > 0:09:40- "They"?- His manager. Creep.
0:09:41 > 0:09:43He's the one who set us up in the first place!
0:09:45 > 0:09:47What will you do?
0:09:47 > 0:09:51Don't know. Might go to the papers, dish the dirt.
0:09:51 > 0:09:53I'd make more money that way.
0:09:53 > 0:09:56- But what about Jason's career? - SHE SCOFFS
0:09:56 > 0:09:57- Why should- I- care about that?
0:10:02 > 0:10:06- Sorry, could you see...? - Carly? Come through.
0:10:14 > 0:10:18So, apart from the stomach pain, have you had any other symptoms?
0:10:18 > 0:10:21- It hurts when I pee. - Is there any blood in your urine?
0:10:21 > 0:10:24No, but it smells funny.
0:10:24 > 0:10:25What do you think it is?
0:10:25 > 0:10:28It's probably just a urinary tract infection.
0:10:28 > 0:10:30They're quite common during pregnancy.
0:10:30 > 0:10:33- Will the baby be harmed? - Not if it's treated.
0:10:35 > 0:10:36That's if they let me keep it.
0:10:38 > 0:10:40Do you want to keep it?
0:10:42 > 0:10:44It's your body, Carly.
0:10:47 > 0:10:50PHONE RINGS
0:10:56 > 0:10:58- Hello?- Ben, it's Jason Carswell.
0:10:58 > 0:11:03- Oh, hi.- I'm looking for Carly. Is she at the surgery?
0:11:03 > 0:11:06- Why, is everything OK? - She's being difficult, Ben.
0:11:06 > 0:11:08She's insisting that we get married.
0:11:08 > 0:11:10This isn't the 1950s,
0:11:10 > 0:11:13I'm not getting hitched off the back of a one-night stand.
0:11:13 > 0:11:16My manager suggested a termination, but she freaked out.
0:11:16 > 0:11:18HE SIGHS
0:11:18 > 0:11:22You need to talk to her before she speaks to anyone else.
0:11:23 > 0:11:27Yeah, great. Thanks. I'll keep trying her mobile.
0:11:29 > 0:11:32Actually, while I've got you, are you doing anything later?
0:11:32 > 0:11:35- No, why?- It was just a thought -
0:11:35 > 0:11:37some of the players are coming over to the hotel for dinner...
0:11:39 > 0:11:40You can join, if you like?
0:11:40 > 0:11:43Get some autographs for your dad.
0:11:43 > 0:11:49- OK.- It's the Challinor on Fulton Street. Room 401.
0:11:49 > 0:11:51Hi, I'm Ashley Mackintosh.
0:11:53 > 0:11:56- Valerie?- Hello, Ashley.
0:11:56 > 0:11:59I, uh... I didn't even recognise you!
0:11:59 > 0:12:02I'm representing the practice at the meeting.
0:12:02 > 0:12:03Are you...well?
0:12:04 > 0:12:07Hello! Hi. Um, come on in.
0:12:07 > 0:12:08- Good evening.- Good evening.
0:12:08 > 0:12:10Good evening.
0:12:10 > 0:12:12- Good evening. MAN:- Good evening.
0:12:12 > 0:12:13- How are you?- OK? Yeah...
0:12:25 > 0:12:26Hmm...
0:12:32 > 0:12:34Ah...
0:12:37 > 0:12:40Mmm! Ah! Call Mother...
0:12:42 > 0:12:45- You found it OK?- Yeah.
0:12:45 > 0:12:46Where are we meeting the others?
0:12:46 > 0:12:49Oh, they blew me out. They're on a bar crawl...
0:12:49 > 0:12:50I didn't fancy it.
0:12:50 > 0:12:52Are you sure I'm not intruding?
0:12:52 > 0:12:54I can get your autograph another day.
0:12:54 > 0:12:57I invited you over to say thanks, Ben, not give you an autograph.
0:12:57 > 0:13:00I'm not exactly David Beckham... yet!
0:13:02 > 0:13:04Look, stop thinking of me as a footballer.
0:13:04 > 0:13:05HE PATS SEAT
0:13:05 > 0:13:09I'm just Jase. I'm just one of the lads.
0:13:09 > 0:13:12Now, I hope you like champagne.
0:13:12 > 0:13:17I know it's a bit of a gay drink, but I've developed a taste for it.
0:13:21 > 0:13:23Thanks.
0:13:23 > 0:13:25Cheers.
0:13:26 > 0:13:27Cheers.
0:13:31 > 0:13:33So, regarding the first item,
0:13:33 > 0:13:37the rumoured outbreak of scabies at the Mill Health Centre.
0:13:37 > 0:13:41Can Miss Pitman confirm if there WAS an infestation amongst the staff?
0:13:41 > 0:13:44- Um... - SHE CLEARS THROAT
0:13:44 > 0:13:50Some individuals were affected, yeah...
0:13:50 > 0:13:52..but measures were implemented immediately
0:13:52 > 0:13:54to limit any cross-contamination.
0:13:56 > 0:13:58Uh, there was no risk to public health.
0:13:58 > 0:14:02Really? Well, I'm sure we're all very reassured by THAT!
0:14:02 > 0:14:03ASHLEY LAUGHS
0:14:03 > 0:14:07Turning next to the perennial issue of DNAs.
0:14:07 > 0:14:12Those are patients who "did not attend" for the, uh, newer members.
0:14:12 > 0:14:14It appears the practice has again
0:14:14 > 0:14:17made no progress towards a workable solution.
0:14:17 > 0:14:20It is very much a concern of the partners,
0:14:20 > 0:14:21but there are no easy answers...
0:14:21 > 0:14:26I've long advocated a strict policy of three strikes and you're out.
0:14:26 > 0:14:30There really is no excuse for wasting valuable NHS resources.
0:14:30 > 0:14:33Yes. But some of the people we're talking about
0:14:33 > 0:14:35are amongst the most vulnerable.
0:14:35 > 0:14:39You can't punish them for having chaotic lives.
0:14:39 > 0:14:42I doubt Mrs Tembe would be such a pushover!
0:14:42 > 0:14:45What about patients with mental illnesses?
0:14:45 > 0:14:48Older patients? Young, single mums?
0:14:48 > 0:14:52I work for the Vulnerable Patient Assessment Scheme,
0:14:52 > 0:14:54so I've met some of these people first hand.
0:14:54 > 0:14:57Yes, DNAs are an issue, of course.
0:14:57 > 0:15:01But when it comes to solutions, it really isn't one size fits all.
0:15:03 > 0:15:04Right.
0:15:04 > 0:15:06And then Mabel came round for a cup of tea.
0:15:06 > 0:15:09- Who's Mabel?- Oh, she's my friend from the pottery class.
0:15:09 > 0:15:13- She goes on a bit, she repeats herself.- Oh, does she now?!
0:15:13 > 0:15:15And then I had lunch.
0:15:15 > 0:15:18- What did you have for lunch? - Tomato soup.
0:15:18 > 0:15:20- You hate tomatoes. - I don't mind them in a soup.
0:15:22 > 0:15:23What are you having for your tea?
0:15:23 > 0:15:26Oh, uh, I've got this lasagne thing,
0:15:26 > 0:15:30but, ooh, looking at it, I might go down the pub instead.
0:15:30 > 0:15:32- Oh, well, I better let you go then. - Are you sure?
0:15:32 > 0:15:35- Yeah, sure. - OK, well, I'll call you tomorrow.
0:15:35 > 0:15:36Same time, same place, yeah?
0:15:36 > 0:15:42Oh! Have you got good thermal gain in your windows?
0:15:42 > 0:15:44Where'd that come from?
0:15:46 > 0:15:48Don't know, it's just an idea popped into my head.
0:15:48 > 0:15:51Has someone been talking to you about windows?
0:15:51 > 0:15:52No.
0:15:54 > 0:15:55I...don't know.
0:15:55 > 0:15:56Well, which is it?
0:15:59 > 0:16:02Mm... Come on, you lightweight, keep up!
0:16:04 > 0:16:06So, your dad's the footie nut then?
0:16:07 > 0:16:09Wait till I tell him about this.
0:16:09 > 0:16:11I'll get you a box for the next game.
0:16:12 > 0:16:14You got any brothers or sisters?
0:16:14 > 0:16:15No. You?
0:16:15 > 0:16:18Yeah, two brothers but we're not close.
0:16:18 > 0:16:20I've only ever had football, really.
0:16:21 > 0:16:23- You got a girlfriend?- No.
0:16:25 > 0:16:26Keeping your options open?
0:16:27 > 0:16:31I bet they love you - suited and booted.
0:16:31 > 0:16:32Young exec.
0:16:32 > 0:16:33Nah!
0:16:35 > 0:16:37Or...
0:16:39 > 0:16:40..maybe you prefer blokes?
0:16:40 > 0:16:41What?
0:16:44 > 0:16:45Your face!
0:16:50 > 0:16:51I do know you're gay, Ben.
0:16:51 > 0:16:53Is it that obvious?
0:16:54 > 0:16:55No, but...
0:17:00 > 0:17:02..it's not a problem.
0:17:05 > 0:17:09Wait, but what about all that stuff about the champagne?
0:17:11 > 0:17:12I was winding you up.
0:17:14 > 0:17:16So, you're gay?
0:17:18 > 0:17:20No.
0:17:20 > 0:17:21Who said that?
0:17:24 > 0:17:29As for Mr Galadima, the new junior practice manager, uh...
0:17:29 > 0:17:33The group feel he's far too green to be stepping into Mrs Tembe's shoes.
0:17:33 > 0:17:37I mean, what relevant experience does he bring?
0:17:37 > 0:17:39Apart from his ability to stack shelves!
0:17:39 > 0:17:41- SOME LAUGHTER - Um...
0:17:41 > 0:17:44Ben has worked as an NHS business admin officer
0:17:44 > 0:17:45for two years, actually.
0:17:45 > 0:17:47And he's done a fast-track management scheme.
0:17:47 > 0:17:49So, yes, that does in fact qualify him
0:17:49 > 0:17:52to step into the shoes of pretty much any practice manager.
0:17:53 > 0:17:55And he's so passionate about the job.
0:17:55 > 0:17:58Shame he couldn't show his face tonight!
0:17:58 > 0:18:00He had a prior engagement.
0:18:00 > 0:18:04Mrs Tembe has been mentoring Ben for some time now and she has
0:18:04 > 0:18:07complete confidence in his ability to cover for her in her absence.
0:18:07 > 0:18:11And as for his age and previous experience...
0:18:11 > 0:18:15Well, I think any criticism of that really comes down to snobbery,
0:18:15 > 0:18:18or ageism, or just plain narrow-mindedness.
0:18:18 > 0:18:21Or, in this case...all three.
0:18:22 > 0:18:23Uh...
0:18:23 > 0:18:25Ah...
0:18:26 > 0:18:28OK, you're looking for paperwork.
0:18:28 > 0:18:32Something to do with windows or double glazing.
0:18:35 > 0:18:37Right. OK, Mother, come back to the chair.
0:18:37 > 0:18:42- Now, pick the laptop up. - It's plugged in!
0:18:42 > 0:18:44You can unplug it, it's fine.
0:18:44 > 0:18:47I want you to walk around the room with the laptop showing out,
0:18:47 > 0:18:48so that I can have a look, yeah?
0:18:50 > 0:18:52That's it. Slowly.
0:18:58 > 0:19:01What's that? On the sideboard.
0:19:04 > 0:19:05I don't know.
0:19:08 > 0:19:09Well, how long's it been there?
0:19:09 > 0:19:14- I can't remember.- OK, Mother, you can go and sit back down.
0:19:16 > 0:19:18Right, I need you to think really carefully about this.
0:19:18 > 0:19:21Has someone been to the house?
0:19:23 > 0:19:26Right, you remember those scripts I gave you?
0:19:26 > 0:19:28The one for the front door
0:19:28 > 0:19:30and the one in case anybody cold calls you, yeah?
0:19:30 > 0:19:34Yes. And I always use them, I swear!
0:19:34 > 0:19:36Mum, it's OK. There's no panic here.
0:19:36 > 0:19:39But I need you to think really, really carefully.
0:19:40 > 0:19:43Did someone give you that brochure?
0:19:47 > 0:19:48I'm not sure.
0:19:50 > 0:19:52I don't think I gave him any money.
0:19:54 > 0:19:55HE SIGHS
0:19:55 > 0:20:01OK, Mum, listen, I... I need you to telephone your bank.
0:20:01 > 0:20:06And I'm going to stay on here and listen while you do that. OK?
0:20:08 > 0:20:09Why are you getting so angry?
0:20:09 > 0:20:12Because you're twisting things and you're messing with my head!
0:20:12 > 0:20:15Jason, I know how difficult it can be.
0:20:15 > 0:20:18- I only recently came o... - YELLS:- I'm not bent! OK?!
0:20:21 > 0:20:23And how do you think that makes me feel?
0:20:23 > 0:20:24Using words like that?
0:20:24 > 0:20:26You make it sound like it's something to be ashamed of.
0:20:26 > 0:20:28Because it IS something to be ashamed of!
0:20:28 > 0:20:30- Look, no, it's not.- Don't touch me!
0:20:32 > 0:20:33Well, thanks for the drinks.
0:20:35 > 0:20:37You breathe a word of this to anyone and you'll regret it!
0:20:46 > 0:20:49The recent violent attack at the Mill Health Centre
0:20:49 > 0:20:53raises very real concerns about patient safety.
0:20:54 > 0:20:57I do feel that one of the partners themselves
0:20:57 > 0:20:58should have been here tonight
0:20:58 > 0:21:03to provide greater reassurance that evening surgeries are safe.
0:21:03 > 0:21:05VALERIE SIGHS
0:21:08 > 0:21:10I was the member of staff who was attacked...
0:21:10 > 0:21:13..so I think I am quite well placed to comment.
0:21:13 > 0:21:16Because if it hadn't been for the actions of Dr Haskey,
0:21:16 > 0:21:17I might not be here tonight.
0:21:17 > 0:21:21But this isn't really about one unfortunate incident.
0:21:21 > 0:21:26Evening appointments are proving incredibly popular with the patients
0:21:26 > 0:21:29and thanks to the new buzzer system and receptionist training, I...
0:21:30 > 0:21:34..WE are determined to continue providing them.
0:21:34 > 0:21:37I hope that answers some of your concerns.
0:21:43 > 0:21:46How much money has been taken out of the account?
0:21:48 > 0:21:50£1,000?!
0:21:53 > 0:21:55What have I done?!
0:21:55 > 0:21:59OK, Mum, I need you to get the direct number
0:21:59 > 0:22:02of the person you're speaking to at the bank, I...
0:22:02 > 0:22:03..I want to have a word with them.
0:22:06 > 0:22:09You all right, son? You look strung out.
0:22:09 > 0:22:11I just want to be on my own, thanks.
0:22:12 > 0:22:14Things didn't go so well upstairs then?
0:22:15 > 0:22:17With Jason.
0:22:18 > 0:22:19Are you his manager?
0:22:19 > 0:22:20- SCOFFS:- Lord, no!
0:22:21 > 0:22:23Just an interested party.
0:22:23 > 0:22:26- A journalist! - Oh, don't say it like that!
0:22:26 > 0:22:29We all have to earn a living.
0:22:30 > 0:22:33I've known Jason since he was a kid.
0:22:34 > 0:22:37When he was a mouthful of braces and a face full of acne.
0:22:39 > 0:22:41I sussed then he was gay.
0:22:41 > 0:22:45He was so far back in the closet, he was in Narnia!
0:22:45 > 0:22:46I don't know what you're talking about.
0:22:46 > 0:22:48I just came to get his autograph.
0:22:49 > 0:22:51Is that what you call it?
0:22:54 > 0:22:55I feel sorry for him.
0:22:57 > 0:22:59I mean, despite all the best efforts of the powers that be,
0:22:59 > 0:23:01football's still in the Dark Ages.
0:23:02 > 0:23:05It's all endorsements, men in suits.
0:23:05 > 0:23:10And you're only acceptable to them if you're straight.
0:23:14 > 0:23:17Word is, he's got some bird up the duff.
0:23:19 > 0:23:20Probably his manager's idea.
0:23:23 > 0:23:25One thing's for sure...
0:23:26 > 0:23:28..football's not the beautiful game any more.
0:23:30 > 0:23:32I'd stay well clear if I were you.
0:23:48 > 0:23:51- Did you say anything to that journo? - No.
0:23:52 > 0:23:54- I'm sorry for what I said.- Yeah.
0:23:54 > 0:23:56No, please, just hear me out.
0:23:58 > 0:23:59Not here. This way.
0:24:08 > 0:24:11Valerie, can I ask you something?
0:24:11 > 0:24:16Are you fully recovered now from your, um...cancer?
0:24:16 > 0:24:17Yes.
0:24:18 > 0:24:19But what would you care?
0:24:21 > 0:24:23I'm so sorry for the way I treated you.
0:24:23 > 0:24:28When I was a child, I lost a very dear friend to cancer and I...
0:24:28 > 0:24:32..I just didn't think I could go through it again.
0:24:32 > 0:24:33I'm sorry I let you down.
0:24:35 > 0:24:37You look amazing!
0:24:37 > 0:24:40And hearing you speak so passionately here tonight, well...
0:24:42 > 0:24:44You're an incredible woman, Valerie.
0:24:45 > 0:24:46Oh, yeah!
0:24:47 > 0:24:48I suppose I am.
0:24:50 > 0:24:52- Bye, then.- Are you OK?!
0:24:52 > 0:24:53No, I'm fine.
0:24:56 > 0:24:59Yes, look, I know all about data protection,
0:24:59 > 0:25:02I know all about power of attorney, thank you very much,
0:25:02 > 0:25:03but my mother is a vulnerable person,
0:25:03 > 0:25:06she has dementia and she has been ripped off!
0:25:06 > 0:25:10So, please, can you tell me, on her behalf,
0:25:10 > 0:25:13is there any way we can reverse that transaction?
0:25:15 > 0:25:18So, you set up this whole pregnancy thing to make the world think
0:25:18 > 0:25:20you're some kind of hetero stud?
0:25:20 > 0:25:24There've been rumours about me in the changing rooms. I had no choice.
0:25:24 > 0:25:27What about Carly?! What about HER choice?!
0:25:28 > 0:25:30I know.
0:25:30 > 0:25:32Until someone in your position comes out, Jason,
0:25:32 > 0:25:34nothing will change.
0:25:34 > 0:25:37- What, until then you'll have nothing to do with me?- I didn't say that.
0:25:37 > 0:25:40You're the only person who understands, Ben.
0:25:41 > 0:25:43The only one I can talk to.
0:25:43 > 0:25:44I thought I messed with your head?
0:25:46 > 0:25:48It's only cos I fancy you.
0:25:51 > 0:25:52Stay with me.
0:25:54 > 0:25:55Please.
0:25:55 > 0:25:56Spend the night.
0:25:58 > 0:25:59I'm sorry.
0:26:00 > 0:26:02I hope you work things out.
0:26:06 > 0:26:09QUIET CHATTER IN BAR
0:26:09 > 0:26:13- Stick another one in there, son. - I'll get that. And a large brandy.
0:26:16 > 0:26:18I've got a story for you, Brian.
0:26:19 > 0:26:21An exclusive.
0:26:22 > 0:26:23Go on.
0:26:26 > 0:26:28I'm, uh...
0:26:30 > 0:26:32I'm going to be a dad.
0:26:36 > 0:26:38Course you are, son.
0:26:42 > 0:26:43Congratulations.
0:26:46 > 0:26:49The bank can't reverse the transaction,
0:26:49 > 0:26:54but I'm going to call that window company first thing.
0:26:54 > 0:26:59Oh... Why didn't I use the script you gave me?
0:26:59 > 0:27:00It's not your fault.
0:27:01 > 0:27:05I promise, Mum. I'm going to do everything I can to sort this.
0:27:05 > 0:27:06Will you be all right?
0:27:07 > 0:27:10- Yeah.- I'll give you a call in the morning, yeah?
0:27:11 > 0:27:16- Night, son.- Night, Mum. TABLET BLEEPS
0:27:26 > 0:27:28I just want to make sure you're all right.
0:27:28 > 0:27:29- Do I look all right? - It was an accident.
0:27:29 > 0:27:31You pushed me into a lamppost!
0:27:31 > 0:27:33- Sit down, you were in an accident. - Should've looked where I was going.
0:27:33 > 0:27:35I had no choice!
0:27:35 > 0:27:37Of course you had a choice. It's YOUR house, Mother!
0:27:38 > 0:27:41- What the hell do you want? - I'm looking for Callum Whitten.
0:27:41 > 0:27:44AL YELLS DOWN PHONE: Get out of my mother's house
0:27:44 > 0:27:46or I'll call the police!
0:27:46 > 0:27:47You have five seconds!