0:00:35 > 0:00:38The main teaching budget is down to the bone as it is.
0:00:38 > 0:00:41That's exactly why I've come up with more dramatic proposals.
0:00:41 > 0:00:43Drama, Music and Art -
0:00:43 > 0:00:45they're sucking up large chunks of resources...
0:00:45 > 0:00:49We've lost dedicated hours and two visiting teachers.
0:00:49 > 0:00:50I'm ring-fencing what's left.
0:00:50 > 0:00:52What else?
0:00:52 > 0:00:53Early closure.
0:00:53 > 0:00:57Now, it's proved very successful in a lot of other schools.
0:00:57 > 0:00:58We close Friday lunchtime.
0:00:58 > 0:01:00Absolutely not.
0:01:00 > 0:01:02But the cost savings are substantial,
0:01:02 > 0:01:04particularly in winter heating costs.
0:01:04 > 0:01:06We're a statutory service provider!
0:01:06 > 0:01:08Our kids are not getting a part-time education!
0:01:08 > 0:01:11The governors understand when you have difficult choices to make.
0:01:11 > 0:01:12Let's just talk to them.
0:01:12 > 0:01:15No, not yet.
0:01:15 > 0:01:17Let's talk to Beth. She's been here longest.
0:01:17 > 0:01:22All that experience - she might see other possibilities.
0:01:22 > 0:01:25SHE GROANS
0:01:25 > 0:01:26- Are you OK?- Yeah, I'm fine.
0:01:26 > 0:01:28I just feel a bit dizzy.
0:01:28 > 0:01:30I can come back later if you need me to.
0:01:30 > 0:01:31No, I'm all right. I just...
0:01:31 > 0:01:34- SHE GROANS - Maybe I should fetch someone.
0:01:34 > 0:01:37Jen, are you OK? What happened?
0:01:37 > 0:01:38I don't know, she just...
0:01:38 > 0:01:40I was asking Jen.
0:01:40 > 0:01:42Just give her some space, please.
0:01:42 > 0:01:43JEN BREATHES HEAVILY
0:01:43 > 0:01:44Jenna, are you OK?
0:01:47 > 0:01:49Good morning, little plants. Are you thirsty?
0:01:49 > 0:01:51- What?!- Oh, God!
0:01:51 > 0:01:53Sorry. I didn't see you there.
0:01:53 > 0:01:54You're an early bird.
0:01:54 > 0:01:56Preparing the handover.
0:01:56 > 0:01:58You know Mrs Tembe isn't due back till Friday?
0:01:58 > 0:02:00I know, but when she walks through that door,
0:02:00 > 0:02:02I want everything to run like clockwork,
0:02:02 > 0:02:04and I can't seem to get this to print!
0:02:04 > 0:02:06Oh, well...
0:02:06 > 0:02:09Ah...
0:02:09 > 0:02:11PRINTER WHIRS There we go.
0:02:11 > 0:02:13I'll put the kettle on.
0:02:13 > 0:02:14Thanks.
0:02:18 > 0:02:20Why didn't you tell me this had happened before?
0:02:20 > 0:02:22The doctor said there was nothing to worry about.
0:02:22 > 0:02:24Jen, you should have said.
0:02:24 > 0:02:25I could have...helped.
0:02:25 > 0:02:28You've got enough on your plate.
0:02:28 > 0:02:31So, what do they think it is?
0:02:31 > 0:02:32KNOCK AT DOOR
0:02:34 > 0:02:36Sorry.
0:02:36 > 0:02:38I just thought I'd say that I can hold the fort here.
0:02:38 > 0:02:40You take as much time as you need.
0:02:40 > 0:02:41Thanks, Tim.
0:02:58 > 0:03:01Do you know? You've done a great job since you've been here.
0:03:01 > 0:03:04Mrs Tembe is going to be super impressed.
0:03:04 > 0:03:06I don't want any loose ends before I start at St Phil's.
0:03:06 > 0:03:08Oh, so you're only going round the corner.
0:03:08 > 0:03:10Yeah, programme co-ordinator role,
0:03:10 > 0:03:13developing new technology to improve patient liaison.
0:03:13 > 0:03:15Part of the NHS's Forward View Plan.
0:03:15 > 0:03:16That sounds very impressive.
0:03:16 > 0:03:19I mean, the remit covers the whole of Letherbridge,
0:03:19 > 0:03:21so it's a pretty big challenge.
0:03:21 > 0:03:22You know, lots to take on board.
0:03:22 > 0:03:25Well, I'm sure you will do it brilliantly.
0:03:25 > 0:03:27It's exciting - a lot of responsibility.
0:03:27 > 0:03:29And better pay, I expect. That's always a bonus!
0:03:29 > 0:03:32- PHONE CHIMES - I mean, I've always been quite keen
0:03:32 > 0:03:34to gain experience in a hospital...
0:03:34 > 0:03:36SHE LAUGHS
0:03:36 > 0:03:39And with the next, you know, wave of changes in the NHS...
0:03:39 > 0:03:41PHONE CHIMES, SHE GIGGLES
0:03:41 > 0:03:46Sorry, I've just had a text message from...from a friend.
0:03:46 > 0:03:48- OK.- It's very funny.
0:03:48 > 0:03:50I had better get this finished.
0:03:53 > 0:03:55Honestly, I'll manage fine.
0:03:55 > 0:03:56I'm coming in with you.
0:03:56 > 0:03:58Your class won't finish the Great Fire of London project
0:03:58 > 0:04:00without you being there.
0:04:00 > 0:04:02Professional blackmail. Clever.
0:04:02 > 0:04:05- OK... Are you sure you can cope? - Of course.
0:04:05 > 0:04:07You didn't answer my question, by the way,
0:04:07 > 0:04:08when I asked you what was wrong.
0:04:08 > 0:04:11Like I said, nothing to worry about.
0:04:11 > 0:04:12Jen, how long have we worked together?
0:04:12 > 0:04:15You really think I don't know when you're holding something back?
0:04:15 > 0:04:17Can we just talk about this later?
0:04:17 > 0:04:22All right, but promise me you'll ring me as soon as you get out.
0:04:29 > 0:04:31PHONE CHIMES, VALERIE GIGGLES
0:04:34 > 0:04:36- What?- Oh, it's nothing.
0:04:38 > 0:04:41I really shouldn't say.
0:04:41 > 0:04:43OK.
0:04:43 > 0:04:45All right, then, but you must promise not to breathe a word.
0:04:45 > 0:04:48If it's about Ashley, I really don't want to know.
0:04:48 > 0:04:50He's been texting me about yesterday.
0:04:50 > 0:04:52- Oh, it was so... - Oh, spare me the details.
0:04:52 > 0:04:54..amazing.
0:04:54 > 0:04:56- Honestly, it's been really... - Stop, seriously.
0:04:56 > 0:05:00It's so romantic and exciting, meeting in secret in a hotel,
0:05:00 > 0:05:03but you mustn't say a word, especially not to Karen.
0:05:03 > 0:05:05- Why? - Well, I think she'd be so shocked.
0:05:05 > 0:05:07Karen?
0:05:07 > 0:05:09And maybe a little bit jealous.
0:05:09 > 0:05:13I mean, me having a passionate affair with a married man.
0:05:13 > 0:05:15No, I think that's too much for her to handle.
0:05:15 > 0:05:18You mean too much for you to handle when it all blows up in your face?
0:05:18 > 0:05:19It won't.
0:05:19 > 0:05:20Mistresses get dumped.
0:05:20 > 0:05:23Hubby goes back to wifey, every time.
0:05:23 > 0:05:25Yes, but me and Ashley, we are totally different.
0:05:25 > 0:05:27Trust me, when it hits the fan,
0:05:27 > 0:05:29you'll be the one left alone, feeling like a mug.
0:05:29 > 0:05:33Plus, a quickie in a tacky hotel?
0:05:33 > 0:05:34It's a bit sad, isn't it?
0:05:38 > 0:05:42Well, that's exactly why I thought I would call, Mr Francis.
0:05:42 > 0:05:46I'm not even sure she should be at work.
0:05:46 > 0:05:48Well, I thought you and the other governors would agree
0:05:48 > 0:05:51that she needs a chance to take a break.
0:05:52 > 0:05:56The budget meeting? Well, we didn't quite get that far.
0:05:56 > 0:06:01She point-blank dismissed every proposal I came up with.
0:06:01 > 0:06:08However, Neal, I have got another solution that would pretty much
0:06:08 > 0:06:09deal with the shortfall...
0:06:14 > 0:06:15Erm... Slightly high.
0:06:15 > 0:06:17So, tell me again what happened today.
0:06:17 > 0:06:22Same thing - dizziness, blurred vision, nausea.
0:06:22 > 0:06:24It comes on so rapidly.
0:06:24 > 0:06:25Are you still getting the migraines?
0:06:25 > 0:06:28Yeah, I told Dr Vere that my mum died in her 40s
0:06:28 > 0:06:30of a brain tumour.
0:06:30 > 0:06:32Exactly the same symptoms.
0:06:32 > 0:06:34I think Dr Vere would have told you that brain tumours
0:06:34 > 0:06:37aren't hereditary, but you are under a great deal of pressure.
0:06:37 > 0:06:40Oh, yeah, asked to do the impossible -
0:06:40 > 0:06:42make more cuts without the pupils suffering.
0:06:42 > 0:06:45I mean, my business manager seems to think it's doable, but...
0:06:45 > 0:06:47He's not a teacher?
0:06:47 > 0:06:49Actually, he is, part-time.
0:06:49 > 0:06:52I manage the finance side of the job as part of my role,
0:06:52 > 0:06:54but it started to become all I was doing,
0:06:54 > 0:06:56left no time for anything else.
0:06:56 > 0:06:59If only professionals were properly treated,
0:06:59 > 0:07:02fairly paid and left to do their real jobs.
0:07:02 > 0:07:04Too much interference, you know,
0:07:04 > 0:07:06what with the constant curriculum changes.
0:07:06 > 0:07:09Endless tedious paperwork...
0:07:09 > 0:07:12Feeling hamstrung by the absurd legal requirements...
0:07:12 > 0:07:14Slaves to a machine that doesn't give a damn about
0:07:14 > 0:07:16the people it serves.
0:07:16 > 0:07:18Anyway, good to know you're not on your own.
0:07:18 > 0:07:20PHONE RINGS Excuse me.
0:07:20 > 0:07:22Yeah?
0:07:22 > 0:07:25Thank you very much, Valerie.
0:07:25 > 0:07:26Are those my blood test results?
0:07:26 > 0:07:28Let's see...
0:07:31 > 0:07:33- COMPUTER CHIMES What the...?!- What?
0:07:33 > 0:07:34Is it bad?
0:07:34 > 0:07:36That is terrible!
0:07:36 > 0:07:38Could it be a tumour?
0:07:38 > 0:07:40- How could they...?- I knew it.
0:07:40 > 0:07:42HE SIGHS
0:07:42 > 0:07:44I'm going to get to the bottom of this.
0:07:44 > 0:07:45Just stay there.
0:07:45 > 0:07:46I won't be too long.
0:07:49 > 0:07:51I was just typing and then...
0:07:51 > 0:07:53- Is it the whole building? - Looks like it.
0:07:53 > 0:07:56Hopefully we'll have the power back on very soon.
0:07:56 > 0:07:58What happened? I'm halfway through typing up a patient report.
0:07:58 > 0:07:59Now that's all gone.
0:07:59 > 0:08:02Maybe somebody plugged something in, cos that can trip a fuse, can't it?
0:08:02 > 0:08:04No, this is more major than that.
0:08:04 > 0:08:05This is why I'm always banging on about
0:08:05 > 0:08:08- the need for a proper backup system.- This is ridiculous.
0:08:08 > 0:08:10I pressed a button on the keyboard and the whole damn thing...
0:08:10 > 0:08:13- We've had a power cut, Heston. - I thought it was a computer thing.
0:08:13 > 0:08:15- Is it just the Mill or the whole area?- Good point. I'll check.
0:08:15 > 0:08:17So we can't access the patient records?
0:08:17 > 0:08:19Worse still, we can't boil the kettle.
0:08:19 > 0:08:22We can take notes by hand. Old-school!
0:08:22 > 0:08:24This is ridiculous! I'm in the middle of a consultation.
0:08:24 > 0:08:26If this was at a school, we'd be sent home.
0:08:26 > 0:08:28Come on. All hands on deck!
0:08:30 > 0:08:33Looks like the whole area is out, I think.
0:08:33 > 0:08:34OK, just to let everyone know,
0:08:34 > 0:08:37we are doing our very best to continue normal service,
0:08:37 > 0:08:41but things might be a bit slower until we have the power back on.
0:08:41 > 0:08:43- Paper. Pen.- Thank you.
0:08:43 > 0:08:47- Paper. Pen.- What next? Leeches?
0:08:47 > 0:08:50- We need to get this sorted quickly. - Absolutely.
0:08:50 > 0:08:52HE TAKES A DEEP BREATH
0:08:54 > 0:08:57Sorry about that, but we appear to have a power cut,
0:08:57 > 0:09:01so I suggest you go home for now, and try not to worry.
0:09:01 > 0:09:03I've got too much still to deal with at work.
0:09:03 > 0:09:05Well, when everything comes back on,
0:09:05 > 0:09:07I'll check the results and I'll give you a ring.
0:09:07 > 0:09:08I'm sure it'll be fine.
0:09:12 > 0:09:15- COMPUTER WHIRS - Oh.
0:09:15 > 0:09:16Now you're talking to me.
0:09:19 > 0:09:22All that hunching over a calculator but it still doesn't add up, right?
0:09:22 > 0:09:24It will.
0:09:24 > 0:09:28The school budget only stretches so far.
0:09:28 > 0:09:30As do you -
0:09:30 > 0:09:33you seem to be multi-tasking all over the place.
0:09:33 > 0:09:36Well, I'm very good in a variety of roles.
0:09:36 > 0:09:38I'm sure you are -
0:09:38 > 0:09:41I'm just starting to wonder which one you're really after.
0:09:41 > 0:09:43Well, I'm not sure what that means
0:09:43 > 0:09:46but, seeing as we're on the subject of the budget,
0:09:46 > 0:09:50maybe I could sound you out about some of my proposals.
0:09:50 > 0:09:54I'd love to, but I've got a Literacy class.
0:09:54 > 0:09:59Basically I think the school needs to make a member of staff redundant.
0:09:59 > 0:10:03Obviously, that process would have to be fair and transparent.
0:10:03 > 0:10:06However, looking at the overall balance of staff,
0:10:06 > 0:10:09we have two newer, younger teachers
0:10:09 > 0:10:11who have their whole careers ahead of them...
0:10:11 > 0:10:14I'm sorry, are you suggesting me?
0:10:14 > 0:10:17Do you know how long I've worked here?
0:10:17 > 0:10:19Of course. I checked your file.
0:10:19 > 0:10:22That's sort of my point.
0:10:22 > 0:10:25By which you mean getting rid of me will save the most money?
0:10:25 > 0:10:29Yeah, that and you have a higher than average rate of absence.
0:10:29 > 0:10:31Oh, that was low.
0:10:31 > 0:10:33You know my husband is unwell.
0:10:33 > 0:10:36Well, maybe you need to be at home looking after him.
0:10:36 > 0:10:38I know you've been considering early retirement anyway.
0:10:38 > 0:10:40Don't you dare twist this!
0:10:40 > 0:10:42This isn't personal, Beth.
0:10:42 > 0:10:44This is simple maths.
0:10:44 > 0:10:48The school has a deficit and a decision has to be made.
0:10:50 > 0:10:53Did Jenna ask you to talk to me?
0:10:53 > 0:10:56Yeah. In this morning's meeting.
0:11:02 > 0:11:05If the power is back on and our network is up and running,
0:11:05 > 0:11:06what's the problem?
0:11:06 > 0:11:09Just because the lights are on doesn't mean that anybody's at home.
0:11:09 > 0:11:11The server is down and, until that reboots,
0:11:11 > 0:11:13we are very much high and dry, my friend.
0:11:13 > 0:11:15So can you reboot it?
0:11:15 > 0:11:17Watch and learn.
0:11:17 > 0:11:18KEYBOARD CLICKS
0:11:18 > 0:11:20Et voila...
0:11:20 > 0:11:21COMPUTER CHIMES
0:11:22 > 0:11:23Poop.
0:11:23 > 0:11:26I just spoke to Karen at the Campus. Their system is down too.
0:11:26 > 0:11:28- Oh, that's all we need. - How are they coping?
0:11:28 > 0:11:31Well, Sid's doing his best, but she did sound stressed.
0:11:31 > 0:11:33By the way, it's totally backing up out there.
0:11:33 > 0:11:36OK. Look, we'll split Al's patients between the rest of us,
0:11:36 > 0:11:40and please say sorry, but they are to expect more delays.
0:11:40 > 0:11:42Look, any idea how long this will be?
0:11:42 > 0:11:44- AL EXHALES - Ballpark, Al?
0:11:44 > 0:11:46Crystal ballpark? I don't know.
0:11:46 > 0:11:49And I hate to be the one that says "I told you so"...
0:11:49 > 0:11:50That's not helpful.
0:11:50 > 0:11:53Oh, yeah, but you two breathing down my neck, that is helpful, is it?
0:11:53 > 0:11:55- Come on, vamoose. - Just work your magic, Al.
0:11:55 > 0:11:57It's not magic. It's strictly genius.
0:11:57 > 0:11:59KEYBOARD CLICKS RHYTHMICALLY
0:12:02 > 0:12:03I'm so sorry.
0:12:03 > 0:12:06I can't really say how long you will have to wait...
0:12:08 > 0:12:10Well, thank you, too.
0:12:10 > 0:12:13So sorry, Mrs Bullen, I just need two ticks.
0:12:13 > 0:12:15Would you mind taking a seat?
0:12:17 > 0:12:20OK, Mrs Bishop. I hope that does the trick.
0:12:20 > 0:12:21Who's next?
0:12:21 > 0:12:24If we don't get back online soon, there's going to be a riot in here.
0:12:24 > 0:12:26OK, I'm going as fast as I can but, without the patient records,
0:12:26 > 0:12:28- we'll just have to go through lunch, I guess.- Yeah.
0:12:28 > 0:12:30I'm calling Valerie.
0:12:30 > 0:12:33If they're sorted, we could maybe redirect patients.
0:12:33 > 0:12:35Great. Mr Aldred next?
0:12:35 > 0:12:37She's not answering. No, no, no! Mrs Thomas.
0:12:37 > 0:12:38They're running late for a plane.
0:12:38 > 0:12:40Her son needs an urgent prescription.
0:12:40 > 0:12:42Right. Sorry. I'll be right with you.
0:12:42 > 0:12:43Would you like to come through?
0:12:43 > 0:12:45PHONE RINGS I'm so sorry.
0:12:45 > 0:12:46Hello. Mill Health Centre.
0:12:46 > 0:12:48Finally! What's going on over there?
0:12:48 > 0:12:52Well, same as over there, I imagine. It's complete chaos.
0:12:52 > 0:12:53Al's working on it, apparently.
0:12:53 > 0:12:55So what are we supposed to tell the patients?
0:12:55 > 0:12:58PHONE CHIMES Oh, sorry. Hang on a sec.
0:12:58 > 0:13:01- VALERIE LAUGHS - Valerie, what's going on?
0:13:01 > 0:13:03Sorry. I just got a text from someone.
0:13:03 > 0:13:04It's very funny.
0:13:04 > 0:13:06Oh! Well, I'm so pleased everything is
0:13:06 > 0:13:08- going really well on your end. - PHONE CHIMES
0:13:10 > 0:13:12Sorry... What was that, Karen?
0:13:14 > 0:13:16- BABY CRIES - I'm sorry. If we could all just be
0:13:16 > 0:13:18patient just a little longer...
0:13:18 > 0:13:19PHONE RINGS I'm so sorry.
0:13:19 > 0:13:22I'm going to have to take this. I'll just be a moment.
0:13:22 > 0:13:26Ashley, I really can't speak right now.
0:13:26 > 0:13:30Yes, I got it.
0:13:30 > 0:13:33BABY CRIES You are so cheeky.
0:13:33 > 0:13:36No, it's just that we're really super busy.
0:13:36 > 0:13:38I'm going to have to get back.
0:13:38 > 0:13:41No. No, I wasn't offended at all.
0:13:41 > 0:13:42Don't be silly.
0:13:44 > 0:13:46Lunch?
0:13:46 > 0:13:48I don't know if I can.
0:13:48 > 0:13:50No, it's just that we're in the middle of a bit of
0:13:50 > 0:13:52a crisis at the moment.
0:13:52 > 0:13:54Oh, OK.
0:13:54 > 0:13:56BABY CRIES I'll try.
0:13:56 > 0:13:59I'll do my best, but it will have to be a quick one.
0:13:59 > 0:14:03Ashley, you are so naughty.
0:14:04 > 0:14:07Listen, I'm really going to have to go. Yeah. Bye!
0:14:07 > 0:14:09I'm sorry.
0:14:09 > 0:14:12Valerie, it might be an idea not to go blabbing to Mr PPG
0:14:12 > 0:14:13about our crisis here.
0:14:13 > 0:14:15BABY CRIES My lips are sealed.
0:14:15 > 0:14:17I'm sorry, we're doing the best that we can.
0:14:17 > 0:14:18- PHONE RINGS - Mrs Calver?
0:14:18 > 0:14:20Hello, Mill Health Centre.
0:14:20 > 0:14:22Sorry. Our systems are down at the moment.
0:14:22 > 0:14:25- Miss Calver? - Valerie. Jenna Bourne?
0:14:25 > 0:14:27So if you could call back later...
0:14:27 > 0:14:28Yeah. OK. Good.
0:14:28 > 0:14:31Any luck with the lab? I do need those test results.
0:14:31 > 0:14:33I will find you the number, right now.
0:14:33 > 0:14:35This really isn't good enough.
0:14:35 > 0:14:36I've been here over an hour.
0:14:36 > 0:14:39Mrs Wheatley, Dr Reid is aware you're waiting.
0:14:39 > 0:14:40Look, I'm really, really sorry.
0:14:40 > 0:14:42No joy with Mrs Calver. Who's next?
0:14:42 > 0:14:44THEY ALL TALK AT ONCE
0:14:44 > 0:14:46- One at a time, please. One at a time.- I was here first.
0:14:46 > 0:14:48I really was, you know.
0:14:48 > 0:14:49Come on, come on...
0:14:49 > 0:14:53I... Oh, sorry. Excuse me.
0:14:53 > 0:14:55What is happening? Why are all these patients waiting?
0:14:55 > 0:14:58It's all in hand. Please, come through.
0:14:58 > 0:14:59I can explain...
0:14:59 > 0:15:01We thought you were due back on Friday.
0:15:01 > 0:15:04Well, yes, I am, but I just thought I'd pop in and say hello.
0:15:04 > 0:15:06Did you have a nice time?
0:15:06 > 0:15:07Yes, yes, thank you.
0:15:07 > 0:15:09Mr Galadima, what is happening?
0:15:09 > 0:15:11We've had a power cut, and now the server is down.
0:15:11 > 0:15:13Dr Haskey is working on it.
0:15:13 > 0:15:15Everything went back to normal quite quickly last time.
0:15:15 > 0:15:18BABY CRIES This has happened before?
0:15:18 > 0:15:20PHONE RINGS
0:15:22 > 0:15:24Jenna?
0:15:24 > 0:15:25Oh, sorry.
0:15:25 > 0:15:27I got a taxi back.
0:15:27 > 0:15:29I knew you wouldn't call me!
0:15:29 > 0:15:32So is everything OK?
0:15:32 > 0:15:34No, not really.
0:15:34 > 0:15:38Look, I'm sorry. You were right earlier.
0:15:38 > 0:15:40- I have kept something from you. - Yes, I know.
0:15:40 > 0:15:41What do you mean?
0:15:41 > 0:15:43I mean it's too late now -
0:15:43 > 0:15:44the cat's well and truly out of the bag.
0:15:44 > 0:15:47- I don't understand. - Why didn't you talk to me first?
0:15:47 > 0:15:49I thought I could trust you.
0:15:49 > 0:15:50What? This isn't about trust...
0:15:50 > 0:15:52No. No, it's about money.
0:15:52 > 0:15:55I mean, you must know what a snake Tim is!
0:15:55 > 0:15:57He's not experienced or qualified enough to make
0:15:57 > 0:15:59big financial decisions.
0:15:59 > 0:16:01- I mean, he's not even a very good teacher.- What? Tim?
0:16:01 > 0:16:04It made it a million times worse me hearing it from him.
0:16:04 > 0:16:05I don't understand.
0:16:05 > 0:16:08It's obvious, he just wants your job,
0:16:08 > 0:16:11and you and me both know that I deserve better than
0:16:11 > 0:16:13a quick, quiet redundancy.
0:16:13 > 0:16:15Redundancy?
0:16:15 > 0:16:17Beth, I've never even considered...
0:16:17 > 0:16:20- PHONE RINGS - Oh... Sorry, I've got to get this.
0:16:23 > 0:16:26Mr Francis... Yes.
0:16:26 > 0:16:27- WHISPERING:- Please stay.
0:16:29 > 0:16:35Well, whilst I appreciate the concern of the governors,
0:16:35 > 0:16:39I can assure you that I'm absolutely fine.
0:16:43 > 0:16:45I'm waiting to see the head.
0:16:47 > 0:16:48Are you in trouble too?
0:16:50 > 0:16:54- Archie, is your mum still not here? - No.
0:16:54 > 0:16:56Well, go and ask the office to ring her again, please.
0:16:59 > 0:17:02- Can I help at all? - Yes, I'm here to see Mrs Bourne.
0:17:02 > 0:17:05Oh. I'm Beth Topley, one of the teachers here.
0:17:05 > 0:17:07Dr Carter, Mill Health Centre.
0:17:07 > 0:17:08Oh, OK.
0:17:08 > 0:17:10Is she free yet?
0:17:10 > 0:17:12Yeah, her office is just this way.
0:17:12 > 0:17:16You have no idea how much I've missed you.
0:17:16 > 0:17:18I can't think about anything else.
0:17:18 > 0:17:19Me too.
0:17:19 > 0:17:22Yesterday was very special.
0:17:22 > 0:17:23Today could be too.
0:17:23 > 0:17:25- Oh, Ashley...- Oh...
0:17:25 > 0:17:27I can't stay. I'm sorry.
0:17:27 > 0:17:28Why?
0:17:28 > 0:17:30I can't say.
0:17:30 > 0:17:32You can trust me.
0:17:32 > 0:17:33No, it's not that simple.
0:17:33 > 0:17:36Is it work? You mentioned a crisis.
0:17:36 > 0:17:38Yeah, forget I said that.
0:17:38 > 0:17:40It's...complicated.
0:17:40 > 0:17:42I want you.
0:17:42 > 0:17:44That's not complicated.
0:17:44 > 0:17:46I want you too.
0:17:46 > 0:17:47Well, then, why don't we just...?
0:17:47 > 0:17:49No, I have to get back.
0:17:49 > 0:17:51I have responsibilities.
0:17:51 > 0:17:54What about your responsibility to me?
0:17:54 > 0:17:57I mean, to yourself?
0:17:57 > 0:18:01What about your responsibility to us?
0:18:06 > 0:18:08What did you say to Beth?
0:18:08 > 0:18:09- About?- Redundancy.
0:18:09 > 0:18:11We never discussed any such thing.
0:18:11 > 0:18:15You did task me with finding alternative ways of saving...
0:18:15 > 0:18:17Not with losing the best asset this school has!
0:18:17 > 0:18:19I think you're allowing personal feelings
0:18:19 > 0:18:21and friendship to blind you...
0:18:21 > 0:18:24Plus you had the temerity to tell the governors that I was...
0:18:24 > 0:18:28- SHE HYPERVENTILATES - OK, OK...
0:18:28 > 0:18:29Sit down.
0:18:29 > 0:18:30Take it easy.
0:18:36 > 0:18:40Jenna, with all due respect,
0:18:40 > 0:18:43I only told them the truth.
0:18:43 > 0:18:45You're clearly unwell.
0:18:45 > 0:18:47I'm concerned about you.
0:18:47 > 0:18:51I mean, everyone connected to this school knows what an amazing job
0:18:51 > 0:18:55you've done, but maybe it's time to step back -
0:18:55 > 0:18:59to think about passing the responsibility on.
0:18:59 > 0:19:04If it all feels like it's too much, then it is too much.
0:19:04 > 0:19:07You don't have to rush back in to anything.
0:19:07 > 0:19:09I can take you home.
0:19:09 > 0:19:10SHE BREATHES HEAVILY
0:19:10 > 0:19:12Jenna.
0:19:12 > 0:19:15Look, Dr Carter is here. Jenna? Jenna...
0:19:15 > 0:19:18Jenna. Can we give her some space, please?
0:19:19 > 0:19:22OK, Jenna, nice deep breaths.
0:19:22 > 0:19:24SHE BREATHES DEEPLY
0:19:27 > 0:19:31This last patch of coding will fix it - I'm sure it will.
0:19:31 > 0:19:33Why did not tell me when this first occurred?
0:19:33 > 0:19:35We dealt with it.
0:19:35 > 0:19:37Well, clearly not. PHONE BUZZES
0:19:37 > 0:19:38Sorry. Excuse me.
0:19:38 > 0:19:41I do not understand how this could have happened.
0:19:41 > 0:19:45I do. I was told I sounded like a stuck record
0:19:45 > 0:19:46every time I banged on about the need for
0:19:46 > 0:19:49a proper backup protocol.
0:19:49 > 0:19:50Would that have prevented this?
0:19:50 > 0:19:53No, it wouldn't, but it would have made it a lot easier to fix.
0:19:53 > 0:19:57Look, that was the IT guy from St Phil's. It's chaos.
0:19:57 > 0:19:59Their entire system is in freefall.
0:19:59 > 0:20:00- No...- Yeah.
0:20:00 > 0:20:03Their working hypothesis is that our shared server is under attack.
0:20:03 > 0:20:05Have they done the coding tests?
0:20:05 > 0:20:07It's ongoing, but he's going to keep me posted.
0:20:07 > 0:20:09- AL EXHALES - Right. Wow.
0:20:09 > 0:20:10This is the big leagues, Haskey.
0:20:10 > 0:20:12Time to step up.
0:20:12 > 0:20:16We need to locate and ID that virus, mais comment?
0:20:16 > 0:20:19So this mess is not of our making, but we're under attack?
0:20:19 > 0:20:20That's what he said.
0:20:20 > 0:20:22So crisis calls for crisis management...
0:20:22 > 0:20:25OK, look, what's crucial is that everyone pulls together to keep the
0:20:25 > 0:20:29service going with absolute minimal risk to patient confidentiality.
0:20:29 > 0:20:30- Agreed?- Absolutely.
0:20:30 > 0:20:34OK, well, let's inform the rest of the staff and draw up a plan.
0:20:34 > 0:20:37Oh, you can run but you can't hide...
0:20:37 > 0:20:40THEY MOAN Oh, don't. I really have to go.
0:20:40 > 0:20:41No, you don't.
0:20:41 > 0:20:43No, I do. I'm needed.
0:20:43 > 0:20:46You're needed right here, right now.
0:20:46 > 0:20:48No, I must go.
0:20:48 > 0:20:49Please.
0:20:49 > 0:20:50Call me.
0:21:02 > 0:21:04- Is she OK?- I think so.
0:21:04 > 0:21:06If you could just give us a few more minutes?
0:21:11 > 0:21:13How are you feeling now?
0:21:13 > 0:21:17Better thanks. My chest felt a bit tight.
0:21:17 > 0:21:19- So why are you here? - There's no need to panic.
0:21:19 > 0:21:22There's a problem with your vitamin B12 levels,
0:21:22 > 0:21:24which is why you have anaemia.
0:21:24 > 0:21:26But it's eminently treatable.
0:21:27 > 0:21:31What about the breathlessness and migraines?
0:21:31 > 0:21:33Well, they're fairly common symptoms.
0:21:33 > 0:21:36You said you're under pressure, so I think it's partly stress related.
0:21:36 > 0:21:38SHE SIGHS
0:21:40 > 0:21:42Thank you.
0:21:42 > 0:21:44Why don't you just face it? You're a dinosaur!
0:21:44 > 0:21:47And you are a nasty, scheming reptile.
0:21:47 > 0:21:51Put your head in the sand all you like, education is changing.
0:21:51 > 0:21:53For the worse with idiots like you in charge.
0:21:53 > 0:21:55It takes tough people to make tough choices...
0:21:55 > 0:21:59- Stop talking in stupid coffee-cup slogans.- Enough!
0:22:01 > 0:22:02And for the record,
0:22:02 > 0:22:06I'd resign before letting you leave this school.
0:22:06 > 0:22:07Tim.
0:22:07 > 0:22:10You'll be pleased to hear that I have just been given a pretty
0:22:10 > 0:22:12much clean bill of health.
0:22:12 > 0:22:14I'm not going anywhere.
0:22:14 > 0:22:19So, thank you for your help today, back to business as usual.
0:22:21 > 0:22:25Oh, and you're timetabled for Year Three Numeracy next.
0:22:33 > 0:22:36Whatever this virus is, it is close to bulletproof.
0:22:36 > 0:22:40- There must be...- No! There isn't anything, Mrs Tembe.
0:22:40 > 0:22:44This is what happens when you leave yourself wide open, no encryption,
0:22:44 > 0:22:46no disaster-recovery policy.
0:22:46 > 0:22:48Are you saying that you cannot fix it?
0:22:50 > 0:22:53Right now, I'm saying, I don't know what it is.
0:22:53 > 0:22:55I don't even know where it is.
0:23:00 > 0:23:02Mr Garcia, would you mind taking a seat again?
0:23:02 > 0:23:05I will let you know as soon as I have some idea
0:23:05 > 0:23:07of how much longer, OK?
0:23:07 > 0:23:10Two seconds, I'll see what I can find out.
0:23:13 > 0:23:14PHONE RINGS
0:23:14 > 0:23:16Hello, Mill Health Centre.
0:23:16 > 0:23:18- Me again. What's happening? - Not good.
0:23:18 > 0:23:21We've had to stay open to deal with the backlog.
0:23:21 > 0:23:23It's a madhouse here as well.
0:23:23 > 0:23:25Is Al any closer to sorting it?
0:23:25 > 0:23:29Well, apparently it's a virus attack on the shared server.
0:23:29 > 0:23:32Oh, and does that mean there are other practices that are affected?
0:23:32 > 0:23:35Tell her, I've just spoken to my mate at Redgrove.
0:23:35 > 0:23:38They've had no problems at all. I think it's just us and The Mill.
0:23:38 > 0:23:40- Did you hear that? - Yeah, I'll pass it on.
0:23:42 > 0:23:43Mrs Singh?
0:23:43 > 0:23:45PHONE CHIMES
0:23:45 > 0:23:48Oh, you're Mrs Popular! What's going on?
0:23:48 > 0:23:51Oh, nothing... I've got to go.
0:23:51 > 0:23:53Anyway, I'll call if there's news.
0:23:53 > 0:23:55Hi, thanks for the wait. How can I help?
0:23:56 > 0:23:57Peace offering.
0:23:59 > 0:24:01I should be bringing you one.
0:24:02 > 0:24:04I should never have doubted you.
0:24:06 > 0:24:09So, do I finally find out?
0:24:09 > 0:24:11What did the doctor say?
0:24:11 > 0:24:15Vitamin B12 deficiency anaemia. I just need some injections.
0:24:15 > 0:24:16Right.
0:24:16 > 0:24:19And reducing stress will help?
0:24:19 > 0:24:21Mmm. A bit less easy.
0:24:21 > 0:24:23Especially with all these budget cuts.
0:24:23 > 0:24:27- Actually, I think Tim might be right.- What do you mean?
0:24:27 > 0:24:30Budget wise, maybe a redundancy is the answer.
0:24:30 > 0:24:32- Really?- Mmm.
0:24:33 > 0:24:35You wanted to see me?
0:24:35 > 0:24:38Yes. Beth...? Do you mind?
0:24:45 > 0:24:48I'm guessing this is about my redundancy proposal.
0:24:48 > 0:24:51- Yes, and no. - Sorry, I'm not with you.
0:24:51 > 0:24:54I've decided to resume my full financial duties,
0:24:54 > 0:24:57which means the school can afford to let you go.
0:24:57 > 0:24:59We can discuss terms later.
0:24:59 > 0:25:02What? You're making me redundant?
0:25:02 > 0:25:05- The governors... - They've already approved it.
0:25:05 > 0:25:08Oh, and thank you for your input.
0:25:16 > 0:25:17Still no luck?
0:25:17 > 0:25:20It's a destructive little so-and-so.
0:25:20 > 0:25:22Brilliantly clever.
0:25:22 > 0:25:26I can't work out how the firewall is still intact.
0:25:26 > 0:25:27So the virus got round it?
0:25:29 > 0:25:32The key is finding out the source.
0:25:32 > 0:25:34- Any update?- My fingers are sore and I need the loo.
0:25:34 > 0:25:37But if you could locate the kettle and the biscuit tin,
0:25:37 > 0:25:38that would be most helpful.
0:25:38 > 0:25:40I've just spoken to Sid.
0:25:40 > 0:25:42We are the only practice affected by this virus.
0:25:42 > 0:25:45I have made several calls and this appears to be true.
0:25:45 > 0:25:49So is this a sole attack on The Mill and Campus?
0:25:49 > 0:25:51- Why would someone do that, Al? - And what do they want?
0:25:51 > 0:25:54- Al, could it be possible that this is ransomware?- Again?
0:25:54 > 0:25:57Whoa! Enough with the questions, Spanish inquisition!
0:25:57 > 0:25:59PHONE BUZZES
0:25:59 > 0:26:01It's the IT guy from St Phil's again.
0:26:01 > 0:26:03- That's the man with the answers. - Hello.
0:26:05 > 0:26:07How can that be?
0:26:07 > 0:26:09Are you sure?
0:26:10 > 0:26:12But...
0:26:12 > 0:26:14Right.
0:26:15 > 0:26:17Yes.
0:26:17 > 0:26:18Of course.
0:26:19 > 0:26:20So what do we do?
0:26:26 > 0:26:28So?
0:26:28 > 0:26:30Their systems show our security is a disaster.
0:26:30 > 0:26:34It turns out The Mill is actually the source of the problem.
0:26:34 > 0:26:38So, they've cut us off, I mean, digitally speaking.
0:26:38 > 0:26:40- So, we're...?- We are on our own.
0:26:47 > 0:26:50Surely if he's unavailable, you can check what it was on the computer.
0:26:50 > 0:26:53Ah, now we're having a slight technical hitch.
0:26:53 > 0:26:57But, I am confident that the practice has an IT specialist
0:26:57 > 0:27:00in place who is fully capable of re-establishing
0:27:00 > 0:27:02an appropriate infrastructure going forward.
0:27:02 > 0:27:04COMPUTER BEEPS