0:00:26 > 0:00:28TYPING
0:00:33 > 0:00:37I think we are all in agreement that today is going to be a very
0:00:37 > 0:00:39testing day.
0:00:39 > 0:00:41There is still a huge backlog from yesterday
0:00:41 > 0:00:44and no sign of Dr Haskey resolving the problem.
0:00:44 > 0:00:47Al is pretty sure that he knows what he's doing.
0:00:47 > 0:00:48Surely it's only a matter of time.
0:00:48 > 0:00:50He knows the system like the back of his hand.
0:00:50 > 0:00:53COMPUTER BEEPS REPEATEDLY
0:00:53 > 0:00:57FURIOUS TYPING
0:00:57 > 0:00:59All the same,
0:00:59 > 0:01:04I wonder if we should consider getting some expert assistance.
0:01:04 > 0:01:07Just to give Dr Haskey some extra support.
0:01:07 > 0:01:09We all know what happened last time we tried that.
0:01:09 > 0:01:11Al really is our best bet.
0:01:11 > 0:01:14What concerns me is what this looks like to the outside world.
0:01:14 > 0:01:16- Are we taking it seriously enough? - I agree it needs handling.
0:01:16 > 0:01:19And I'm more than happy to put out an official statement,
0:01:19 > 0:01:20be the face of The Mill.
0:01:20 > 0:01:23- We're not launching some fragrance. - Be a spokesperson, then. Jim?
0:01:23 > 0:01:24Yeah, fine.
0:01:24 > 0:01:26Be my guest.
0:01:26 > 0:01:27SHE SIGHS
0:01:27 > 0:01:31Do you have any thoughts you would like to share with us, Mr Galadima?
0:01:31 > 0:01:33Well, only that in my experience,
0:01:33 > 0:01:35honesty and transparency are key to good crisis management.
0:01:35 > 0:01:37Especially where people are involved.
0:01:37 > 0:01:40- This isn't the recall of some dodgy yoghurt.- Of course.
0:01:40 > 0:01:41I mean, do you want
0:01:41 > 0:01:43the Patient Participation Group involved?
0:01:43 > 0:01:46- No. Not if we can help it. - Well, it's up to you.
0:01:46 > 0:01:49I mean, we've got our handover this morning, but after,
0:01:49 > 0:01:51if you'd like to run anything by me,
0:01:51 > 0:01:54- I'd be happy to help you draft a press release.- Won't be necessary.
0:01:54 > 0:01:57This is probably something best left for a partner to handle.
0:02:04 > 0:02:07We're supposed to be papering a living room on the Alfreston Road.
0:02:07 > 0:02:10- Why are we stopping here? - I'm staging an intervention.
0:02:10 > 0:02:11- Getting you to see a doctor.- What?
0:02:11 > 0:02:13You're sweating cobs.
0:02:13 > 0:02:15You've been mainlining painkillers for days.
0:02:15 > 0:02:18- I'll be fine. It's nothing. - No, if you picked something up
0:02:18 > 0:02:19from that lass in Cardiff,
0:02:19 > 0:02:21it's not going to clear up on its own, is it?
0:02:21 > 0:02:24Don't be embarrassed, mate. Happens to the best of us.
0:02:24 > 0:02:26But you need to get it sorted.
0:02:26 > 0:02:28Sooner rather than later.
0:02:28 > 0:02:30We've got Jamo's stag do in a fortnight
0:02:30 > 0:02:31and I need you match fit for that.
0:02:31 > 0:02:34- What about Alfreston Road? - I've told her we're running late.
0:02:34 > 0:02:37I've got to go to the builders' merchant and pick up some white emulsion.
0:02:37 > 0:02:39If you need me to pick you up on the way back, just gimme a shout.
0:02:39 > 0:02:42Otherwise, I'll see you down there. All right?
0:02:59 > 0:03:02Mr McKenzie? Would you like me to call you a cab?
0:03:07 > 0:03:09Bruce...
0:03:09 > 0:03:13You will give me a shout if you need help with your bags, won't you?
0:03:17 > 0:03:19Is everything all right in there?
0:03:26 > 0:03:30Dr Clay recommended a special cream for Orlando, but I've run out.
0:03:30 > 0:03:33Surely if he's unavailable, you can check what it was on the computer.
0:03:33 > 0:03:35Ah, now we're having a slight technical hitch today.
0:03:35 > 0:03:38But maybe one of the other doctors could help you.
0:03:38 > 0:03:40Will they know what Dr Clay recommended?
0:03:40 > 0:03:42Yeah, good point.
0:03:42 > 0:03:44If you'd like to take a seat, madam,
0:03:44 > 0:03:46I will try and see what we can do for you.
0:03:46 > 0:03:49I am so sorry for the wait. Could I just take a name?
0:03:49 > 0:03:51BB Harris.
0:03:51 > 0:03:54- BB?- Billy Bob.- Billy Bob.
0:03:54 > 0:03:57- Most people call me BB.- Oh.
0:03:58 > 0:04:00LOCK RATTLES, HE WHISPERS
0:04:00 > 0:04:04Bruce, is everything all...all right?
0:04:05 > 0:04:07Oh, well, you've got a cheek.
0:04:07 > 0:04:08What?
0:04:08 > 0:04:10Showing your face in here.
0:04:10 > 0:04:12Rubbing my nose in it.
0:04:12 > 0:04:14Bruce, is everything all right?
0:04:14 > 0:04:18Have I... Have I done something to upset you?
0:04:18 > 0:04:21Sorry, I thought you were someone else.
0:04:22 > 0:04:23You've got her eyes.
0:04:25 > 0:04:26The same hair.
0:04:27 > 0:04:30For a moment, just a moment, I thought...
0:04:30 > 0:04:35I tell you what - why don't we let some light in?
0:04:35 > 0:04:37- And then things might look a little different.- No! No!
0:04:37 > 0:04:39OK, all right.
0:04:39 > 0:04:42We'll just leave things as they are.
0:04:44 > 0:04:48Bruce, can I get you something? A cup of tea maybe?
0:04:48 > 0:04:50And then you can tell me what the matter is.
0:04:50 > 0:04:52- You even sound like her.- Who?
0:04:52 > 0:04:54Lorraine!
0:04:54 > 0:04:56I'm not Lorraine.
0:04:56 > 0:04:58I'm Emma. Remember?
0:04:58 > 0:05:00I'm trying to forget it all.
0:05:00 > 0:05:05- And you just keep bringing it back, bringing it back.- Right.
0:05:06 > 0:05:08I'll...
0:05:08 > 0:05:12You stay here for a second, then I'll be back in a minute.
0:05:12 > 0:05:14WHISPERS: If you forgave me, you forgave me...
0:05:23 > 0:05:27Jimmi, hi? Are you busy?
0:05:28 > 0:05:33It's just that I think I might need your help.
0:05:35 > 0:05:40- Hey.- Hey.- Any progress?
0:05:40 > 0:05:41Thank you.
0:05:41 > 0:05:44It's taken me all night just trying to work out what the problem is.
0:05:44 > 0:05:46It's like trying to find a needle in a stack
0:05:46 > 0:05:49of very similar-looking needles.
0:05:49 > 0:05:52So some peace and quiet while I focus wouldn't go amiss.
0:05:52 > 0:05:55Yeah, sure, I'll make sure everyone gives you space.
0:05:55 > 0:05:59So, I mean, what happens when you find the virus, what,
0:05:59 > 0:06:02- you just delete it?- Hardly.
0:06:02 > 0:06:05It just gives me a better idea of what I'm looking at here.
0:06:05 > 0:06:08Whichever file has been infected will have the entirety of its
0:06:08 > 0:06:13hash table changed, so it's going to be virtually unrecognisable.
0:06:13 > 0:06:15- I see.- Of course none of this would happen
0:06:15 > 0:06:18if we actually spent some money on some data encryption.
0:06:18 > 0:06:20Or an actual disaster-recovery policy.
0:06:20 > 0:06:24I'll speak to Mrs Tembe, I'll get her to do a cost benefit analysis.
0:06:24 > 0:06:27So, tell me about these hash tags...?
0:06:27 > 0:06:29Hash tables.
0:06:29 > 0:06:30Yeah, those.
0:06:30 > 0:06:33I don't know what you think I'm doing here.
0:06:33 > 0:06:35It's not like the system's running a bit slow,
0:06:35 > 0:06:37so we need to delete a few apps.
0:06:37 > 0:06:39If the infrastructure has been affected -
0:06:39 > 0:06:43and there is a good chance it is - the coding required to
0:06:43 > 0:06:47reverse-engineer a solution is... It's mind boggling, Daniel.
0:06:55 > 0:06:56Zara.
0:06:56 > 0:06:58I wondered if you might have a quick word with Mrs Bostock
0:06:58 > 0:07:01about some medication for her child Orlando.
0:07:03 > 0:07:05And is Orlando with her?
0:07:05 > 0:07:07No, he's at bilingual baby yoga.
0:07:09 > 0:07:12- Presumably under strict supervision. - Can you dig out his paper records?
0:07:12 > 0:07:14No, I can't, actually, because by the time he came along,
0:07:14 > 0:07:15we were totally digital.
0:07:15 > 0:07:18I can't possibly be expected to prescribe for a patient I've
0:07:18 > 0:07:21- never seen!- But you don't have to prescribe for him, it's just...
0:07:23 > 0:07:27Mr Harris? Thank you so much for your patience.
0:07:27 > 0:07:29You're up next with Dr Vere.
0:07:29 > 0:07:31Oh, um...
0:07:31 > 0:07:33Is Dr Vere a man or a woman?
0:07:33 > 0:07:35Oh, very definitely a man.
0:07:35 > 0:07:38- Well, he was last time I looked, anyway. - SHE GIGGLES
0:07:38 > 0:07:40- BB GRUNTS - Sorry.
0:07:41 > 0:07:45OK. And you say you had unprotected sex.
0:07:45 > 0:07:48- When exactly was that?- Last weekend.
0:07:51 > 0:07:53Would you mind giving me a urine sample?
0:07:53 > 0:07:56Just so we can run a few quick tests, see exactly what's going on.
0:07:56 > 0:07:58Maybe have a glass of water?
0:07:58 > 0:08:00Might make things a bit easier.
0:08:08 > 0:08:10If you are looking for the facilities,
0:08:10 > 0:08:12they are just through there on the right.
0:08:14 > 0:08:15That was Karen on the phone.
0:08:15 > 0:08:18Apparently, you need to switch on Letherbridge FM.
0:08:18 > 0:08:19I really do not have time for that!
0:08:19 > 0:08:22It's Dr Granger, on the Callum Frinton Show.
0:08:22 > 0:08:25- You might want to hear it. Sounds important.- Oh.
0:08:30 > 0:08:32RUNNING WATER, HE SIGHS
0:08:35 > 0:08:39DISTORTED SOUND
0:08:47 > 0:08:50Well, I mean, taking the helicopter view,
0:08:50 > 0:08:53this is a local issue which will soon be fully contained.
0:08:53 > 0:08:57Well, why didn't he issue a press release like you suggested?
0:08:57 > 0:09:00It's all about reach, and Callum Frinton has a huge fan base.
0:09:00 > 0:09:04How come St Phil's has cut off all digital contact with you?
0:09:04 > 0:09:06Seems very provocative.
0:09:06 > 0:09:09While it's true that St Phil's have taken stringent measures
0:09:09 > 0:09:11to protect its own infrastructure,
0:09:11 > 0:09:13it remains one of those short-term glitches,
0:09:13 > 0:09:16which happen from time to time in this day and age.
0:09:16 > 0:09:18- GROANS:- Come on, bring it back to the patient.
0:09:18 > 0:09:22Look, while you are right to ask about the effects that it may have,
0:09:22 > 0:09:25I would remind your listeners of our exemplary record
0:09:25 > 0:09:27regarding standards.
0:09:27 > 0:09:31I mean, we've met every one of our performance targets during
0:09:31 > 0:09:35the year, while still managing to remain within our agreed budget.
0:09:35 > 0:09:36OK, message received, now tell the patients
0:09:36 > 0:09:38they have nothing to worry about.
0:09:38 > 0:09:41- Is this crisis all down to government cut-backs?- No.
0:09:41 > 0:09:45Do not mention the cut-backs. Nobody wants to hear about cut-backs.
0:09:45 > 0:09:47No. Absolutely not.
0:09:47 > 0:09:49Look, there have been efficiencies, yeah.
0:09:49 > 0:09:51But they have been about reducing wastage
0:09:51 > 0:09:54with no effect on the end user.
0:09:55 > 0:09:56End user!
0:09:56 > 0:10:00But, please, let me be absolutely clear, this is not a crisis,
0:10:00 > 0:10:02this is merely a blip.
0:10:02 > 0:10:04We have plenty of bandwidth
0:10:04 > 0:10:08and everything will be fully operational again, very soon.
0:10:08 > 0:10:13- Can we take that as a personal guarantee? LAUGHS:- Come on!
0:10:13 > 0:10:17Obviously, as a doctor, my expertise, first and foremost,
0:10:17 > 0:10:20is of a purely clinical nature.
0:10:20 > 0:10:22Stop going on about yourself!
0:10:22 > 0:10:24Unfortunately, this is a subject
0:10:24 > 0:10:27Dr Granger is very comfortable talking about.
0:10:27 > 0:10:31But I am confident the practice has an IT specialist in place
0:10:31 > 0:10:35who is fully capable of re-establishing
0:10:35 > 0:10:37an appropriate infrastructure going forward.
0:10:37 > 0:10:40- Look, I should get in there and stop this.- No.
0:10:40 > 0:10:42Barging in will only make it worse.
0:10:42 > 0:10:44If there's any whiff of management not being on the same page,
0:10:44 > 0:10:46the media will be all over it.
0:10:47 > 0:10:48Perhaps you are right.
0:10:48 > 0:10:53We are on top of the situation and we will be cascading information
0:10:53 > 0:10:56to all the relevant parties as soon as it becomes available.
0:10:57 > 0:10:58Cascading?!
0:10:58 > 0:11:00All right, can this get any worse?!
0:11:01 > 0:11:02Looks like it can.
0:11:03 > 0:11:06- What, are we trending?- Worse.
0:11:06 > 0:11:07Going viral.
0:11:09 > 0:11:10Oh...
0:11:12 > 0:11:16Have you seen Mr Harris? He's been a while. No?
0:11:18 > 0:11:20Mrs Bostock? I've got some good news.
0:11:20 > 0:11:23I have done a bit of detective work.
0:11:23 > 0:11:27I've always fancied myself as a bit of Hercule Poirot,
0:11:27 > 0:11:28without the moustache, obviously.
0:11:28 > 0:11:30Anyway, I called your local pharmacist.
0:11:30 > 0:11:32And fortunately, she knows you well!
0:11:32 > 0:11:35And she remembers the emollient that you bought last time.
0:11:35 > 0:11:36Apparently, it is the market leader
0:11:36 > 0:11:40and it is available off the shelf.
0:11:40 > 0:11:42I do hope that Orlando's rash clears up soon.
0:11:42 > 0:11:44He doesn't have a rash.
0:11:44 > 0:11:47I just like to keep some handy, in case he gets one.
0:11:47 > 0:11:51Valerie, he's collapsed. Call an ambulance, please.
0:11:51 > 0:11:53Hi, thanks for coming.
0:11:54 > 0:11:55Right, I've tried talking to him,
0:11:55 > 0:11:58but apparently I remind him too much of somebody called Lorraine.
0:11:58 > 0:12:00And not in a good way.
0:12:00 > 0:12:02He can't stand being alone in a room with me.
0:12:02 > 0:12:05- You thought, what, cos I was a bloke...?- No.
0:12:05 > 0:12:09But, you know, because of all the training that you're having...
0:12:09 > 0:12:11I think he's in some kind of crisis.
0:12:11 > 0:12:14His name's Bruce, he's upstairs.
0:12:14 > 0:12:15Can you see what you can do?
0:12:15 > 0:12:17Thank you.
0:12:24 > 0:12:28- OK, Sid?- Yeah, yeah, it's fine. I've got it covered. Thank you.
0:12:30 > 0:12:33Excuse me, would you mind giving my patient some privacy, please?
0:12:42 > 0:12:46- Dr Granger! A word, if you don't mind.- I'm busy with a patient.
0:12:46 > 0:12:47If you need an appointment, speak to Valerie.
0:12:47 > 0:12:49No, I'm afraid it's chocka today.
0:12:49 > 0:12:52If you take a seat, we'll see what we can do.
0:12:52 > 0:12:54No, no, no, no. Staff only.
0:12:54 > 0:12:58Nonsense. I'm here in a professional capacity.
0:12:58 > 0:13:01- PHONE RINGS - Oh!
0:13:01 > 0:13:03Hello, The Mill.
0:13:12 > 0:13:14BB? What's going on?
0:13:14 > 0:13:16- Sorry, I can't disclose... - We're mates. We work together.
0:13:16 > 0:13:19We're supposed to be starting a job this morning. Woman's going mad.
0:13:19 > 0:13:22Right. Well, we're taking him to St Phil's to run some tests,
0:13:22 > 0:13:23he probably won't make it to work today.
0:13:23 > 0:13:25- How well do you know him? - Best mates, aren't we?
0:13:25 > 0:13:27He's a top lad.
0:13:27 > 0:13:29- Does he have any health conditions? - Not since I've known him.
0:13:29 > 0:13:31Apparently, he was in and out of hospital as a kid.
0:13:31 > 0:13:33- Do you know why?- Before my time.
0:13:33 > 0:13:34He used to wear one of them band things.
0:13:34 > 0:13:36Till the lads started calling it a bracelet.
0:13:36 > 0:13:39- Do you know what that was for? - Haven't the foggiest.- OK.
0:13:39 > 0:13:41Well, is there someone else who might know?
0:13:46 > 0:13:47HE BREATHES ERRATICALLY I know... I can't...
0:13:47 > 0:13:50OK, OK. No, OK, all right. Let's try this, I want you to take...
0:13:50 > 0:13:52- Just please go.- ..a few deep breaths for me, OK?
0:13:52 > 0:13:55I'll try and help you relax, then we'll see if we can have a chat.
0:13:55 > 0:13:57So, you're going to breathe in, for four counts.
0:13:57 > 0:13:59And then, blow it out for four counts.
0:13:59 > 0:14:00In first.
0:14:02 > 0:14:04Out for four.
0:14:05 > 0:14:07That's good. And again.
0:14:09 > 0:14:11Slowly out for four.
0:14:13 > 0:14:15Just one more time.
0:14:18 > 0:14:19Then out for four.
0:14:19 > 0:14:21Good, that's really good.
0:14:21 > 0:14:23What brought you to Letherbridge?
0:14:23 > 0:14:26I shouldn't have to hear about this from some shock jock.
0:14:26 > 0:14:29I thought it was the quickest way to get the message out there.
0:14:29 > 0:14:32Without consulting the Patient Participation Group?
0:14:32 > 0:14:34Yep.
0:14:34 > 0:14:38We have a right to know that our personal data
0:14:38 > 0:14:40is being stored securely
0:14:40 > 0:14:44and no-one's health is being put at risk by a computer malfunction!
0:14:44 > 0:14:45Well, I wouldn't go that far.
0:14:45 > 0:14:49- I suggest that you haven't gone far enough.- Oh.
0:14:49 > 0:14:52Too busy with your media appearances where you came across
0:14:52 > 0:14:56as a pompous ass with his head in the sand.
0:14:56 > 0:15:01You've completely ignored the welfare of your patients!
0:15:01 > 0:15:05Yes, patients, Dr Granger,
0:15:05 > 0:15:08not "end users".
0:15:09 > 0:15:11Is there an IT expert on the case?
0:15:11 > 0:15:14Crack team in operation, as we speak.
0:15:16 > 0:15:18Dr Granger,
0:15:18 > 0:15:21I see a smokescreen and I smell a rat.
0:15:21 > 0:15:24And if I can, the patients can too.
0:15:24 > 0:15:26They are not stupid.
0:15:26 > 0:15:29And once you lose the faith of your patients,
0:15:29 > 0:15:33no amount of your sweet-talking is ever going to win them back.
0:15:33 > 0:15:35Tad melodramatic, don't you think?
0:15:35 > 0:15:39I am simply putting the patients first.
0:15:39 > 0:15:42One of us has to!
0:15:53 > 0:15:54Ooh! Ooh!
0:15:57 > 0:15:59Oooh!
0:15:59 > 0:16:03That was so masterful!
0:16:13 > 0:16:16Valerie, I need you to track down some paper records for me.
0:16:16 > 0:16:19If I had a pound for every time someone had asked me that,
0:16:19 > 0:16:21I would be...
0:16:21 > 0:16:22..about 50 quid better off.
0:16:22 > 0:16:24They're for BB Harris, OK? I'm going to go to St Phil's.
0:16:24 > 0:16:27There's a chance they might have treated him before.
0:16:27 > 0:16:30So they might have something on their system. It is important.
0:16:30 > 0:16:33- So can you please just track down those paper records for me?- OK.
0:16:33 > 0:16:35Thank you, Valerie.
0:16:43 > 0:16:46Oh, come on, I'm allowed five minutes off.
0:16:46 > 0:16:49The fresh air helps me clear my brain.
0:16:49 > 0:16:52Do not worry, Dr Haskey, I come in peace.
0:16:53 > 0:16:54How are things?
0:16:54 > 0:16:57If you're asking, have I fixed the problem with the server yet?
0:16:57 > 0:17:00Well, that's a work in progress.
0:17:00 > 0:17:03Well, thank you for being honest with me.
0:17:03 > 0:17:06Look, just know we have every confidence in your ability.
0:17:06 > 0:17:09Well, I hope I don't let you down.
0:17:09 > 0:17:15- Cos the latest fix I tried just failed.- Well...
0:17:15 > 0:17:18- ..Rome was not built in a day.- Ha!
0:17:18 > 0:17:21A day and a half maybe. I've got a new idea.
0:17:21 > 0:17:24And this one is definitely going to work.
0:17:24 > 0:17:25Oh, Doc...
0:17:30 > 0:17:32I always thought she was happy.
0:17:32 > 0:17:34Turns out she'd been bored for years.
0:17:34 > 0:17:36Sometimes we can miss things,
0:17:36 > 0:17:39- especially in people we're closest to.- I blame myself.
0:17:39 > 0:17:43For not seeing the red flag when she joined that badminton club.
0:17:45 > 0:17:46It's no-one's fault.
0:17:46 > 0:17:50These things happen for all sorts of reasons.
0:17:50 > 0:17:52How do you feel about Lorraine now?
0:17:52 > 0:17:54Funny thing is, I still love the bones of her.
0:17:54 > 0:17:56Nothing to be ashamed of.
0:17:56 > 0:17:58Yeah, but there's no going back now.
0:17:58 > 0:18:01I really thought a change of scene would help put it
0:18:01 > 0:18:02out of my head completely.
0:18:02 > 0:18:06If I could just go somewhere and stop seeing the two of them,
0:18:06 > 0:18:08carrying on together in my bed.
0:18:08 > 0:18:11Trouble with letting problems bottle up
0:18:11 > 0:18:13is eventually they come out in other ways.
0:18:13 > 0:18:17And it doesn't help that the landlady has her eyes.
0:18:18 > 0:18:19Even sounds like her.
0:18:21 > 0:18:25I never thought it would hit me like this.
0:18:25 > 0:18:27I can't eat.
0:18:27 > 0:18:28I can't sleep.
0:18:28 > 0:18:31It's a struggle to get up off the floor.
0:18:31 > 0:18:36That kind of betrayal isn't easy for anyone to deal with.
0:18:36 > 0:18:39Pretty normal to experience all kinds of emotions.
0:18:39 > 0:18:42I mean, the good thing is that what you're feeling now is temporary.
0:18:42 > 0:18:45It won't last forever. But while you come to terms with this,
0:18:45 > 0:18:47is there somewhere else where you could go?
0:18:47 > 0:18:50Somewhere where there's people who care about you?
0:18:51 > 0:18:54I've got a sister in Kidderminster.
0:18:54 > 0:18:56She doesn't know about any of this, though.
0:18:56 > 0:18:58Doesn't need to know the details.
0:18:58 > 0:19:00I'm sure she'd be happy to help.
0:19:00 > 0:19:02How about I call her for you?
0:19:04 > 0:19:05OK.
0:19:05 > 0:19:07Why don't you grab a shower, get your stuff together?
0:19:10 > 0:19:13PHONE RINGS
0:19:13 > 0:19:16Excuse me, my name's Dr Sid Vere, from The Mill Health Centre.
0:19:16 > 0:19:19I understand you're looking after one of my patients who was brought
0:19:19 > 0:19:20- in earlier, a BB Harris?- Yeah.
0:19:20 > 0:19:23- I was just wondering how he was doing.- We should have the scan results shortly,
0:19:23 > 0:19:26so we can assess the full extent of the head trauma.
0:19:26 > 0:19:29I'm concerned about what underlying issues may have brought it on.
0:19:29 > 0:19:31Although, I'm sure you can appreciate, it's a guessing game
0:19:31 > 0:19:34- without access to patient records. - That's why I came.
0:19:34 > 0:19:36To see what I can do to help. I only saw him this morning.
0:19:36 > 0:19:37And what was your diagnosis?
0:19:37 > 0:19:39Some kind of infection?
0:19:39 > 0:19:40I didn't have the chance to run any tests.
0:19:40 > 0:19:41Leave those to us.
0:19:41 > 0:19:44But as his GP, I trust you can give me
0:19:44 > 0:19:46a full breakdown on Mr Harris's medical history.
0:19:46 > 0:19:47What do I need to know?
0:19:47 > 0:19:50Apparently, he was in hospital a lot as a child.
0:19:50 > 0:19:52Seeing as he's local, I thought maybe it was here.
0:19:52 > 0:19:54So, if you could get someone to look at your records,
0:19:54 > 0:19:57- maybe you've got something... - ANNOYED: Sure. Anything else we can do for you?
0:20:05 > 0:20:09- Uh... Whoa.- OK? In through the nose, out through the mouth.
0:20:09 > 0:20:11OK?
0:20:16 > 0:20:18- I'm so sorry.- It's OK.
0:20:18 > 0:20:20- I'm so sorry.- It's OK.
0:20:21 > 0:20:23It's OK.
0:20:24 > 0:20:26I feel like such an idiot...
0:20:26 > 0:20:29..for letting myself get in this state.
0:20:29 > 0:20:30It happens to the best of us.
0:20:30 > 0:20:32You just need to give yourself some time, OK?
0:20:32 > 0:20:34Maybe talk to your GP. And, um...
0:20:36 > 0:20:38..have a look at this website
0:20:38 > 0:20:41because they can sort you out someone to talk to in your area.
0:20:41 > 0:20:44- I think it'd be really good for you.- Sorry for...
0:20:44 > 0:20:45..all the...confusion.
0:20:46 > 0:20:50- You're actually much lovelier than her, you know?- Oh!
0:20:50 > 0:20:54- It's a five-star review from me. - Well, that's very kind of you.
0:20:54 > 0:20:56- You take care of yourself.- Thanks.
0:21:08 > 0:21:10Wow, five stars?
0:21:10 > 0:21:13- How's that working out for you, the whole HomeBnB thing?- Don't.
0:21:13 > 0:21:16I mean, why can't I just have some straightforward guests for a change,
0:21:16 > 0:21:18that don't give me any hassle?
0:21:18 > 0:21:20It takes all sorts - that's what they say, isn't it?
0:21:20 > 0:21:23Yes, well, I just wish that the "all sorts" wouldn't book with me.
0:21:23 > 0:21:26If it carries on like this, I'm going to put a sign on the door.
0:21:26 > 0:21:29- Saying, "No pets. No vigorous bonking." - PHONE BEEPS
0:21:29 > 0:21:32"No nudists. And no emotional baggage."
0:21:32 > 0:21:37- Mrs Tembe.- Ah.- Called another meeting. I better crack on.
0:21:37 > 0:21:38Me too.
0:21:38 > 0:21:41I've got a gluten-free vegan on her way from Glasgow.
0:21:41 > 0:21:44- Lucky me! See you later.- See you.
0:21:45 > 0:21:48The test results confirm Mr Harris has pyelonephritis.
0:21:48 > 0:21:51Kidney infection, thought so.
0:21:51 > 0:21:53We've put him on an intravenous antibiotic.
0:21:53 > 0:21:56He should start improving shortly. You can relax.
0:21:56 > 0:21:58Your patient is in safe hands now.
0:21:58 > 0:22:00HE SIGHS
0:22:00 > 0:22:03PHONE RINGS
0:22:03 > 0:22:06- Valerie!- So there was me thinking that Billy Bob must have had
0:22:06 > 0:22:08a mother from the badlands.
0:22:08 > 0:22:10Or at the very least, a father who was a redneck.
0:22:10 > 0:22:14But it turns out it's not Billy Bob, it's William Robert.
0:22:14 > 0:22:17So it wasn't filed under B, it was filed under W.
0:22:17 > 0:22:20Which just goes to show, I'm not just a pretty face.
0:22:20 > 0:22:22Yeah, can you just read it out for me, please?
0:22:22 > 0:22:24Oh, yeah, sure.
0:22:24 > 0:22:26OK, so, date of birth - 1986.
0:22:26 > 0:22:28Ooh, Sutton Coldfield. Do you know, I had a friend...
0:22:28 > 0:22:32- Valerie, can you just skip to the medical bit, please?- Oh.
0:22:32 > 0:22:35Ah. Says he is allergic to amoxicillin.
0:22:35 > 0:22:39I just got through to his mam. He's allergic to amoxicillin.
0:22:39 > 0:22:42RAPID BEEPING
0:22:48 > 0:22:491mg adrenaline.
0:22:52 > 0:22:54Come on, Mr Harris!
0:22:56 > 0:22:57Charging. Stand clear.
0:22:58 > 0:23:00Shocking.
0:23:05 > 0:23:09I would like to discuss cancelling afternoon surgery.
0:23:09 > 0:23:13Just until we can resume a reliable service.
0:23:13 > 0:23:14No need for knee-jerk reactions.
0:23:14 > 0:23:16I'm not so sure.
0:23:16 > 0:23:18I've been asked to prescribe medication in absentia,
0:23:18 > 0:23:19which is hardly ideal.
0:23:26 > 0:23:28Charging. Stand clear, everyone.
0:23:28 > 0:23:29Shocking.
0:23:35 > 0:23:37Well, home visits have been a shambles -
0:23:37 > 0:23:38hate to think who's missed out today.
0:23:38 > 0:23:41But on the whole, we are still seeing patients.
0:23:41 > 0:23:44Those of us not otherwise engaged in media appearances.
0:23:44 > 0:23:46Recommencing CPR.
0:23:47 > 0:23:50Come on, Mr Harris, you can do this!
0:23:54 > 0:23:56Not my finest hour, admittedly.
0:23:56 > 0:23:58But the point is we are clearly coping.
0:23:58 > 0:24:00We are still delivering a service.
0:24:00 > 0:24:01We'll get through this.
0:24:11 > 0:24:14FLATLINE TONE
0:24:17 > 0:24:22I just want to commend the staff on exemplary service.
0:24:22 > 0:24:25They have all worked together to make the most
0:24:25 > 0:24:26- of a very bad situation.- Exactly.
0:24:26 > 0:24:29And I see no reason not to continue doing the same.
0:24:29 > 0:24:30Agreed?
0:24:32 > 0:24:33They did everything they could.
0:24:33 > 0:24:35But he was a fit guy.
0:24:36 > 0:24:38The odd hangover, but he never took a sick day.
0:24:38 > 0:24:40I just don't get it.
0:24:40 > 0:24:44How could something like this have happened? You're his doctor!
0:24:44 > 0:24:45Can't you tell me?
0:24:46 > 0:24:50- I'm sorry.- Sorry? Is that all you can say?
0:24:51 > 0:24:54What am I supposed to tell his mam, eh?
0:24:54 > 0:24:56How am supposed to tell our mates?
0:25:04 > 0:25:06Well, then, thank you all for your time.
0:25:06 > 0:25:07- KNOCK ON DOOR - Come in.
0:25:09 > 0:25:12- Just heading off now. - Ah, Mr Galadima.
0:25:12 > 0:25:13Your last day.
0:25:13 > 0:25:16Well, thank you very much for everything.
0:25:16 > 0:25:18Where would we have been without you?
0:25:18 > 0:25:21It's been great having you here. So stay in touch, yeah?
0:25:21 > 0:25:23Will do, thanks.
0:25:23 > 0:25:25All the best, Ben.
0:25:25 > 0:25:28I'm sure we've all learned some valuable lessons.
0:25:28 > 0:25:30Good luck.
0:25:30 > 0:25:31Thanks, Daniel.
0:25:31 > 0:25:34I would have baked a cake for you, but, in all the confusion...
0:25:34 > 0:25:36Please, you must forgive me.
0:25:36 > 0:25:38You've got more important things on right now.
0:25:38 > 0:25:41But don't worry, you'll get it sorted, I know you will.
0:25:41 > 0:25:42You're a great team.
0:25:42 > 0:25:45See, no better reason to stay open than that.
0:25:45 > 0:25:48- You hear him? We're going to be fine.- Come.
0:25:49 > 0:25:51- PHONE RINGS - Oh.
0:25:53 > 0:25:56Mrs Tembe's phone. Sid! Where are you?
0:25:56 > 0:25:58I'm at St Phil's. With a patient.
0:25:58 > 0:26:02The one who collapsed in the gents' this morning.
0:26:02 > 0:26:03Right.
0:26:03 > 0:26:05Well, they couldn't get hold of his notes
0:26:05 > 0:26:08so they had no way of knowing about his allergy to penicillin.
0:26:08 > 0:26:11They gave him IV amoxicillin.
0:26:11 > 0:26:13He had a reaction to it.
0:26:14 > 0:26:19- He's just died.- OK.
0:26:27 > 0:26:30- Dr Haskey, go home.- No.
0:26:32 > 0:26:37I'm going to do this for you, just...just five minutes more.
0:26:37 > 0:26:40A fit, healthy man, with a totally treatable condition,
0:26:40 > 0:26:41is now lying in the morgue because of you.
0:26:41 > 0:26:44I am sorry, but I strongly refute...
0:26:44 > 0:26:46Let me spell it out for you, OK?
0:26:46 > 0:26:49You're the partners, so you're responsible.