0:00:27 > 0:00:30HE SNORES
0:00:33 > 0:00:35KNOCKING
0:00:35 > 0:00:37Dr Haskey? I just thought...
0:00:47 > 0:00:49HE MUMBLES I'm sorry.
0:00:49 > 0:00:51I'm sorry, I did not mean to wake you.
0:00:54 > 0:00:55Did you bring breakfast?
0:00:55 > 0:00:56I thought you might need it.
0:00:59 > 0:01:00You have been here all night.
0:01:01 > 0:01:04Dr Haskey, this is too much.
0:01:04 > 0:01:08I don't get it. I know that system like the back of my hand.
0:01:08 > 0:01:10I can bend it to my will.
0:01:10 > 0:01:12But...but not now.
0:01:12 > 0:01:14This is not just your responsibility.
0:01:14 > 0:01:17Yes, it is, spare me the team talk.
0:01:19 > 0:01:21Dr Haskey, go home.
0:01:22 > 0:01:23Go and get some proper sleep.
0:01:23 > 0:01:24No.
0:01:26 > 0:01:28I'm going to defeat it. Just...
0:01:29 > 0:01:30..five minutes more.
0:01:32 > 0:01:35HE SNORES
0:01:42 > 0:01:44Wow.
0:01:44 > 0:01:46You have got a lot of stuff.
0:01:46 > 0:01:48Brooke doesn't travel light.
0:01:48 > 0:01:51We need to lose the hospital vibe.
0:01:51 > 0:01:54- Really?- Create the right ambience.
0:01:54 > 0:01:57- Can we dim the lights? - I'm afraid you cannot. No.
0:01:59 > 0:02:00Over there.
0:02:01 > 0:02:03No, left. There.
0:02:05 > 0:02:07You seem to be going to a lot of trouble, Brooke.
0:02:07 > 0:02:10For the photos, for my blog.
0:02:10 > 0:02:12I want to be, like, this inspirational mum.
0:02:14 > 0:02:17Women don't need all those drugs and poisons for birth.
0:02:17 > 0:02:20- Just inner strength. - And all her potions.
0:02:21 > 0:02:24It's all natural, and it's in my birthing plan.
0:02:24 > 0:02:27- Have you read it?- Yeah, got it here.
0:02:27 > 0:02:28It says...
0:02:28 > 0:02:31..you would like people to speak softly around you.
0:02:31 > 0:02:32So I can concentrate.
0:02:33 > 0:02:37Don't need any distractions as I move from my logical left-brain...
0:02:37 > 0:02:41- Can't say I've ever seen it!- ..to my primitive, right, birthing-brain.
0:02:41 > 0:02:44So don't worry if she starts jumping up and down and beating her chest.
0:02:45 > 0:02:47So, what do I do?
0:02:47 > 0:02:51- Well, you need to support Brooke in any way she wants.- OK.
0:02:51 > 0:02:54You can get your face out of that phone for a start!
0:02:54 > 0:02:55What's so important, anyway?
0:02:55 > 0:02:57Nothing, nothing, I'm all yours, babe.
0:02:57 > 0:03:00So, why don't you get changed when you're ready,
0:03:00 > 0:03:03and I'll pop back and see how you're progressing?
0:03:03 > 0:03:04I'll give you some privacy.
0:03:08 > 0:03:12Yes. We are making a note of all prescriptions,
0:03:12 > 0:03:13ready to go on the system.
0:03:15 > 0:03:179.30?
0:03:17 > 0:03:19Right, we will see you then. Goodbye.
0:03:21 > 0:03:24Mr Galadima, why are you not at St Phil's?
0:03:24 > 0:03:26It didn't feel right, leaving all this mess.
0:03:26 > 0:03:29This is not your fault.
0:03:29 > 0:03:30I mean it.
0:03:30 > 0:03:32While I was away, I heard nothing
0:03:32 > 0:03:35but good things about you as a manager.
0:03:35 > 0:03:37- Really?- Really.
0:03:37 > 0:03:39Now go. You do not want to be late for your first day.
0:03:39 > 0:03:41Just let me do one quick thing.
0:03:41 > 0:03:43Last night, I thought of a way to put a message on the website
0:03:43 > 0:03:45so patients know what's happening.
0:03:45 > 0:03:46Mr Gala...
0:03:52 > 0:03:53Dr Vere.
0:03:54 > 0:03:57- Look, I know this is a very difficult time...- Difficult?
0:03:59 > 0:04:03A patient died yesterday because of us, because of our failings.
0:04:03 > 0:04:05Yes. Yes, that is true.
0:04:05 > 0:04:09So, I want to call a partners' meeting.
0:04:11 > 0:04:12I agree.
0:04:14 > 0:04:16Look, I know this is very stressful.
0:04:24 > 0:04:26Listen to me. You must be imagining things.
0:04:27 > 0:04:28There's no way.
0:04:29 > 0:04:30It's too soon.
0:04:32 > 0:04:34I'm at work, I can't just drop everything!
0:04:36 > 0:04:37Ten minutes.
0:04:39 > 0:04:42- You OK?- Yeah, yeah.
0:04:42 > 0:04:44How is she? How long, do you reckon?
0:04:44 > 0:04:45Oh, it's hard to say.
0:04:45 > 0:04:47She's not fully dilated.
0:04:47 > 0:04:49Good, cos I can't miss the birth.
0:04:49 > 0:04:51Why would you miss the birth?
0:04:54 > 0:04:56Some eejit's shorted the electrics at Dunmore's.
0:04:56 > 0:04:58- Have to go sort it.- Now?
0:04:58 > 0:05:00Half an hour, tops.
0:05:02 > 0:05:04PHONE RINGS
0:05:07 > 0:05:08Mrs Tembe, The Mill Health Centre.
0:05:08 > 0:05:12Oh, hello. Leonora Loom, CQC. Just a friendly call.
0:05:12 > 0:05:14We've been hearing about your difficulties,
0:05:14 > 0:05:16had a number of patients getting in touch.
0:05:16 > 0:05:20Yes, well, we are working to resolve that situation as we speak.
0:05:20 > 0:05:23That's great, you can fill me in when I stop by.
0:05:23 > 0:05:24What, you are coming here?
0:05:24 > 0:05:26Just to see that the leadership team is on top of things.
0:05:26 > 0:05:29Nothing to worry about. See you later, Mrs Tembe.
0:05:29 > 0:05:31Yes, yes, goodbye.
0:05:36 > 0:05:38Tidy the reception area. Quickly!
0:05:38 > 0:05:42- What? Why?- Wake Dr Haskey and tell him to look lively.
0:05:42 > 0:05:44- Why, what's happening?- I am calling an emergency partners' meeting.
0:05:44 > 0:05:46- When?- Now!
0:05:48 > 0:05:51Seriously, come back inside, I'll fix you a brew.
0:05:51 > 0:05:54Much as I love your tea, we need to go to hospital.
0:05:54 > 0:05:56You're not due for another two weeks.
0:05:56 > 0:05:58Try telling that to this little lump of fun!
0:05:59 > 0:06:02Maybe it's them fake contractions, whatever you call them.
0:06:02 > 0:06:06Braxton Hicks. And besides, my waters have broke.
0:06:06 > 0:06:08- How do you know?- Well, there's a great big puddle of amniotic fluid
0:06:08 > 0:06:11- in my living room.- OK, OK. SHE GROANS
0:06:11 > 0:06:13- Where's your stuff?- Right here.
0:06:14 > 0:06:16I'm scared, Cal.
0:06:17 > 0:06:19Hey, come here, come here.
0:06:22 > 0:06:24We're going to have a beautiful baby.
0:06:24 > 0:06:25Yeah?
0:06:27 > 0:06:28Let's get you to St Phil's.
0:06:31 > 0:06:33A spot inspection today?
0:06:33 > 0:06:36Apparently to check that the leadership team is on top of things.
0:06:36 > 0:06:37Those were her exact words?
0:06:37 > 0:06:39If we could just get the computer system back up and running.
0:06:39 > 0:06:41Head them off at the pass, you mean?
0:06:41 > 0:06:43Frankly, I can't believe that Al hasn't got it sorted already.
0:06:43 > 0:06:45Setting himself up as some kind of IT genius!
0:06:45 > 0:06:49- We should go easy there. - Dr Haskey is very fragile.
0:06:49 > 0:06:52Al is the last person that I would describe as fragile!
0:06:52 > 0:06:55- Whatever it is, can it wait? - The CQC are on their way.
0:06:55 > 0:06:57Yeah, I heard.
0:06:57 > 0:06:59Very nice of you to invite me to your little meeting.
0:06:59 > 0:07:01I am afraid that certain things overshadowed.
0:07:01 > 0:07:04Yeah, but you've got time to slag off Al.
0:07:04 > 0:07:05Or to stand around, working out
0:07:05 > 0:07:07how you're going to cover your own backs.
0:07:07 > 0:07:09This inspection has consequences for us all.
0:07:09 > 0:07:11And what about BB Harris?
0:07:11 > 0:07:13What about the consequences for him?
0:07:14 > 0:07:16Believe me, we all feel terrible.
0:07:16 > 0:07:20Look, a fit, healthy man with a totally treatable condition
0:07:20 > 0:07:22is now lying in a morgue because of you.
0:07:22 > 0:07:27- I'm sorry, but I strongly refute... - Let me spell it out for you, OK?
0:07:27 > 0:07:30You're the partners, so you're responsible.
0:07:30 > 0:07:33Now, you either get this sorted, or I'm handing in my notice.
0:07:40 > 0:07:44Mr Galadima, I presume.
0:07:44 > 0:07:46Welcome to our humble C&PD team.
0:07:46 > 0:07:47It's really great to be here.
0:07:47 > 0:07:49- That's your pew.- Ah, thanks.
0:07:52 > 0:07:55You know, I've been thinking a lot about how much secondary care
0:07:55 > 0:07:57- can learn from... - I didn't interview you, did I?
0:07:57 > 0:08:02- No.- So, first things first, tell me about you.
0:08:02 > 0:08:05Well, I started off in retail customer care and...
0:08:05 > 0:08:08I meant, what makes Ben Galadima tick?
0:08:09 > 0:08:13Music for one. I'm a pretty huge soul fan.
0:08:13 > 0:08:14That's useful to know.
0:08:14 > 0:08:18We're keen on karaoke and pub quizzes here.
0:08:18 > 0:08:19Yeah?
0:08:19 > 0:08:21Married? Girlfriend?
0:08:22 > 0:08:25Neither. I recently split up with my boyfriend.
0:08:28 > 0:08:32Well, I suppose we should crack on. I've a meeting this morning
0:08:32 > 0:08:35and I need you to finish some PowerPoints for me.
0:08:35 > 0:08:38Sure. What's the meeting about?
0:08:38 > 0:08:42Yet another brainstorming session about improving diabetic care.
0:08:42 > 0:08:44Ah, you know, because the other day I read something interesting...
0:08:44 > 0:08:48I just need you to put the PowerPoints in that file.
0:08:55 > 0:08:56They're going to look into everything,
0:08:56 > 0:08:59every decision we've made in microscopic detail.
0:08:59 > 0:09:00So we think damage limitation -
0:09:00 > 0:09:03- anything which could be a potential red flag.- Where do we start?
0:09:03 > 0:09:06This is a time for focus, for keeping a clear head.
0:09:06 > 0:09:10- Yeah, that ridiculous slide for one. - I think Mr Galadima was right.
0:09:10 > 0:09:13We need to make sure that patients know what is happening.
0:09:13 > 0:09:15Frankly, it's the last thing we need.
0:09:15 > 0:09:17It's basically advertising our failings to the world.
0:09:17 > 0:09:19It has to go.
0:09:19 > 0:09:20Haskey!
0:09:24 > 0:09:26I could feel it coming on,
0:09:26 > 0:09:29and Gemma's saying I haven't washed her PE kit, which I had.
0:09:29 > 0:09:32In the end, I had to practically push her out of the door.
0:09:32 > 0:09:34So she didn't see your waters break?
0:09:34 > 0:09:36My kid sister? She'd have totally freaked.
0:09:36 > 0:09:39She's going to be in for a pretty big surprise when she gets home.
0:09:39 > 0:09:40Yeah.
0:09:41 > 0:09:43You will look after us, won't you?
0:09:43 > 0:09:47Gemma and me, and the baby?
0:09:47 > 0:09:48Course I will.
0:09:48 > 0:09:50Anything you need.
0:09:50 > 0:09:54- You could rub my back.- Sure.
0:09:54 > 0:09:56PHONE BUZZES
0:09:59 > 0:10:01- Ooh, that's good. - KNOCKING
0:10:01 > 0:10:04Keep going. It'll just be the midwife. Come in.
0:10:05 > 0:10:07Hi, you must be Paige.
0:10:07 > 0:10:08I want all the drugs going.
0:10:08 > 0:10:12Anything to make this as quick and pain-free as possible.
0:10:12 > 0:10:13Sure, OK.
0:10:13 > 0:10:15Got to take a leak, won't be long.
0:10:17 > 0:10:20The financial implications are bad enough.
0:10:20 > 0:10:22I can get into the website, I can access the slide.
0:10:22 > 0:10:24And there's our reputations to consider.
0:10:24 > 0:10:27- There's only one way that they can go.- Frozen!
0:10:27 > 0:10:30We need a quick solution. Are you even listening to me?
0:10:30 > 0:10:33- To what?- I couldn't say it in front of Mrs Tembe and Jimmi
0:10:33 > 0:10:36but there is a certain problem that needs to be made to go away.
0:10:36 > 0:10:38Right.
0:10:38 > 0:10:41To be kept as far away from the CQC Inspector as possible.
0:10:41 > 0:10:43- What problem?- Sid.
0:10:43 > 0:10:45How do we get rid of him?
0:10:47 > 0:10:51We should get there by 7.30 at the latest, grab a good table,
0:10:51 > 0:10:53close to the quizmaster.
0:10:53 > 0:10:55- Nearly done?- I think so.
0:10:55 > 0:10:58You know, you should come along...
0:10:58 > 0:11:00- Sounds good.- ..to the meeting.
0:11:00 > 0:11:02Might be useful for you to sit in, get the feel of things.
0:11:02 > 0:11:04HE CHUCKLES
0:11:04 > 0:11:06Yes, yes.
0:11:09 > 0:11:11It was a right tricky one.
0:11:11 > 0:11:13That junction box was really tough to...
0:11:13 > 0:11:16- You're taking me out of my zone. - Oh, sorry, babe.
0:11:16 > 0:11:18I need something for stress.
0:11:18 > 0:11:20Erm, this one?
0:11:23 > 0:11:25All this birth malarkey.
0:11:25 > 0:11:27It's pretty amazing, right?
0:11:27 > 0:11:29What's amazing is we've got this far.
0:11:29 > 0:11:31When my brothers found out I was pregnant,
0:11:31 > 0:11:33I was sure they'd break your legs.
0:11:33 > 0:11:36Maybe they've finally realised that I'm an asset to the family.
0:11:38 > 0:11:39And how's that, then?
0:11:39 > 0:11:41My incredible good looks.
0:11:41 > 0:11:44- Brains, obviously.- Really?
0:11:44 > 0:11:47Who else could tell you that the gestation of a hippopotamus
0:11:47 > 0:11:49is eight months?
0:11:49 > 0:11:51And that's useful how, exactly?
0:11:51 > 0:11:54It takes less time to make a hippo than it does a human.
0:11:54 > 0:11:57And how many men would grab you a slushy at two in the morning?
0:11:59 > 0:12:01I suppose.
0:12:01 > 0:12:04Although, my dad still totally hates you.
0:12:04 > 0:12:08Maybe when he sees this beautiful baby we've made, he'll...
0:12:08 > 0:12:10- Ah!- Watch it!
0:12:10 > 0:12:12SHE LAUGHS
0:12:12 > 0:12:13I'm sorry.
0:12:13 > 0:12:15It looks like you've...
0:12:17 > 0:12:20- PAIGE LAUGHS - You wet yourself!
0:12:20 > 0:12:21Don't be stupid. It was the tap.
0:12:21 > 0:12:24I must have turned it on too hard or something.
0:12:24 > 0:12:26Don't make me laugh, it hurts.
0:12:26 > 0:12:31Hey, I'm Ruhma, I'm covering Shelley's tea break and...
0:12:31 > 0:12:34Oh, hey, Cal.
0:12:34 > 0:12:36Do you know each other?
0:12:36 > 0:12:40Er, yes, because he's the baby's father.
0:12:40 > 0:12:42- It's all in your birth plan. - Right, yeah.
0:12:43 > 0:12:46Shelley said that you wanted some things.
0:12:46 > 0:12:50I didn't think it would come early. I've only got the bare essentials.
0:12:50 > 0:12:52I was going to pack a proper bag, like, the night before.
0:12:52 > 0:12:54Don't worry, I'm sure we can find you everything you need.
0:12:58 > 0:13:00We have to talk about the Sid situation.
0:13:00 > 0:13:03The CQC inspector is due any moment and we need him gone.
0:13:03 > 0:13:05Yeah, I sent him home about half an hour ago.
0:13:08 > 0:13:10- Good morning.- Good morning.
0:13:11 > 0:13:13- Have you got an appointment? - I certainly have.
0:13:14 > 0:13:17Leonora Loom, CQC. Mrs Tembe's expecting me.
0:13:17 > 0:13:19I'll just let her know you're here.
0:13:20 > 0:13:23Leonora Loom is here to see you.
0:13:25 > 0:13:26Delightful reception area.
0:13:26 > 0:13:29- Oh, you think?- Warm and welcoming.
0:13:30 > 0:13:32I like a good first impression.
0:13:34 > 0:13:36Mrs Tembe, Practice Manager.
0:13:36 > 0:13:37- Welcome.- Leonora.
0:13:37 > 0:13:39- Please.- Thank you.
0:13:48 > 0:13:50Please don't say anything.
0:13:50 > 0:13:53I cannot think of a more damaging time for a woman to find out
0:13:53 > 0:13:57her partner's been unfaithful, let alone got another woman pregnant.
0:13:57 > 0:13:58I know. I never meant for this to happen.
0:13:58 > 0:14:01So you don't know about the birds and the bees?
0:14:04 > 0:14:05I've got a big heart. SHE SCOFFS
0:14:07 > 0:14:09I mean it, I love them. Both of them.
0:14:10 > 0:14:15Brooke's got all these plans and she looks amazing.
0:14:15 > 0:14:17Paige doesn't care about any of that stuff.
0:14:17 > 0:14:19She's a laugh, one of the lads, almost.
0:14:19 > 0:14:21You really haven't explained anything.
0:14:24 > 0:14:26Paige lost her mum when she was young,
0:14:26 > 0:14:28had to fend for herself,
0:14:28 > 0:14:30practically brought up her kid sister Gemma.
0:14:30 > 0:14:32She's not so needy, you know,
0:14:32 > 0:14:35but then sometimes it's nice to feel wanted.
0:14:36 > 0:14:40What I'm trying to say is they complement each other, like...
0:14:41 > 0:14:42..like cheese and chalk.
0:14:44 > 0:14:46OK. I get the picture.
0:14:46 > 0:14:49What are you going to do? You can't say anything.
0:14:49 > 0:14:51No, I'm going to leave that up to you.
0:14:51 > 0:14:57Right now, what both of them need is just calm and support, OK?
0:14:57 > 0:14:59In what order?
0:14:59 > 0:15:00What do you mean?
0:15:00 > 0:15:03If you had to take a punt on which one's going to pop first.
0:15:03 > 0:15:04Seriously?
0:15:05 > 0:15:07Paige came in later than Brooke.
0:15:07 > 0:15:09Yes, but Brooke is progressing more quickly.
0:15:09 > 0:15:11- Mm.- Mm.
0:15:15 > 0:15:17I'm eternally grateful to you all
0:15:17 > 0:15:20for giving up your time at such short notice.
0:15:20 > 0:15:22If I could just find my pen.
0:15:22 > 0:15:23Why don't you use this?
0:15:23 > 0:15:25Oh, thank you.
0:15:29 > 0:15:30So...
0:15:32 > 0:15:35..you probably know that CQC inspections
0:15:35 > 0:15:38look at the quality of care being provided
0:15:38 > 0:15:43and the impact this has on patients' experiences.
0:15:43 > 0:15:46So, there are five key areas - is this service safe?
0:15:46 > 0:15:49Is it effective? Caring?
0:15:49 > 0:15:52Is it responsive to people's needs?
0:15:54 > 0:15:56And is it well led?
0:15:56 > 0:15:59We are talking about a failure in computer systems here.
0:15:59 > 0:16:02Surely we can all agree that leadership isn't a problem.
0:16:02 > 0:16:05Well, I want my management teams to keep their heads
0:16:05 > 0:16:06in a difficult situation.
0:16:06 > 0:16:10Well, our reaction to the crisis was pretty exemplary.
0:16:10 > 0:16:14We tried very hard to minimise the inconvenience to patients.
0:16:14 > 0:16:16I hardly think yesterday's tragic events bears that out.
0:16:17 > 0:16:22Trying to keep going as normal when frankly a temporary closure
0:16:22 > 0:16:24would have been the safest option.
0:16:24 > 0:16:28And that radio interview, whoever thought that was a good idea?
0:16:28 > 0:16:32No. I mean, coupled with feedback from patients about test results
0:16:32 > 0:16:36not coming through, and emergency follow-ups not being made...
0:16:37 > 0:16:38The list goes on.
0:16:38 > 0:16:40We get the picture.
0:16:40 > 0:16:42So, this IT situation.
0:16:42 > 0:16:45Apparently you've got somebody working on it in-house.
0:16:45 > 0:16:47Yes. Yes, there is.
0:16:47 > 0:16:49Can I meet them?
0:16:49 > 0:16:50Now?
0:16:51 > 0:16:55- Yes, I can't see why not. - You must think us very rude.
0:16:55 > 0:16:57You've barely seen past reception so far.
0:16:57 > 0:16:59So why don't I give you a quick tour?
0:16:59 > 0:17:00Thank you.
0:17:05 > 0:17:07You didn't, did you?
0:17:07 > 0:17:09It was one of the first things to come out of my mouth.
0:17:09 > 0:17:13I may as well have said, "Hi, I'm Ben and I'm gay."
0:17:13 > 0:17:15I think you should be up front about it.
0:17:15 > 0:17:17It was a pretty uncomfortable silence.
0:17:17 > 0:17:19Oh...
0:17:19 > 0:17:20Maybe I'm being oversensitive.
0:17:20 > 0:17:23I mean, it doesn't help I already feel like the proverbial rat
0:17:23 > 0:17:24leaving a sinking ship.
0:17:24 > 0:17:27Hey, nobody blames you for what happened at The Mill.
0:17:28 > 0:17:30Look, I should get off to my meeting.
0:17:30 > 0:17:33OK. Yeah, you're going to be brilliant, do you hear?
0:17:33 > 0:17:34Now, go, go, go, go.
0:17:36 > 0:17:37For your Instagram fans.
0:17:39 > 0:17:40Like this.
0:17:40 > 0:17:42In and out.
0:17:45 > 0:17:49- It's not helping. - Come on, come on, keep going.
0:17:49 > 0:17:52Cal, Cal, where are you?
0:17:57 > 0:17:59SHE GROANS Whoa, whoa, whoa!
0:17:59 > 0:18:01THEY LAUGH
0:18:01 > 0:18:03Stuff the birthing plan,
0:18:03 > 0:18:05this herbal rubbish, the stupid ball!
0:18:05 > 0:18:06Stuff you, too!
0:18:06 > 0:18:10SHE GROANS
0:18:10 > 0:18:11Cal!
0:18:11 > 0:18:13CAL!
0:18:13 > 0:18:15THEY SOB AND GROAN
0:18:16 > 0:18:18Cal, Cal, where are you?
0:18:18 > 0:18:22I wish you could feel pain like I do!
0:18:22 > 0:18:23I need an epidural now!
0:18:23 > 0:18:26- Cal!- Cal, where are you?
0:18:26 > 0:18:29- Cal!- Cal! Cal, where are you?
0:18:31 > 0:18:33OK?
0:18:33 > 0:18:36She's on a little tour at the moment.
0:18:36 > 0:18:38- And?- So we have a few minutes. Just do whatever it takes.
0:18:38 > 0:18:41There must be some way you can reboot the system, get it working,
0:18:41 > 0:18:43even if it's a sticking plaster, just for today.
0:18:43 > 0:18:45You've always made out you're this mega geek brain.
0:18:45 > 0:18:47- Now's your time to prove it. - And while you're at it,
0:18:47 > 0:18:49can you get rid of that wretched slide?
0:18:49 > 0:18:51- I tried and couldn't manage it. - Get out.- What?
0:18:51 > 0:18:54We're all under pressure here. There's no need to be rude.
0:18:54 > 0:18:55Don't come back!
0:18:55 > 0:18:57I bet you're just all bluster.
0:19:00 > 0:19:03Rather than focus on care...
0:19:04 > 0:19:07..the obvious thing to look at is prevention.
0:19:10 > 0:19:15Spreading awareness, targeting groups like the inactive,
0:19:15 > 0:19:17smokers, you get my drift.
0:19:22 > 0:19:23Just a second.
0:19:26 > 0:19:31Of course, another option is virtual clinics.
0:19:33 > 0:19:36These offer patients convenience.
0:19:36 > 0:19:41They free up appointment times for those that need face-to-face ones,
0:19:41 > 0:19:44which saves time for consultants.
0:19:45 > 0:19:50Plus, they cost a fraction of standard appointments.
0:19:51 > 0:19:57So we're talking ease of access and making considerable savings.
0:20:04 > 0:20:07You OK? Take your time.
0:20:07 > 0:20:08That's it.
0:20:10 > 0:20:12- What happened?- You fainted.
0:20:12 > 0:20:15- Everything good, Ruhma? - Yeah, all good.- OK.
0:20:15 > 0:20:17Why don't you sit down here and I'll check over, yeah?
0:20:19 > 0:20:21Right, just take it easy.
0:20:21 > 0:20:23Steady yourself.
0:20:23 > 0:20:24There we go.
0:20:25 > 0:20:27Did you hit your head when you fell?
0:20:30 > 0:20:32I can't see any injuries.
0:20:32 > 0:20:35How are you feeling? Dizzy?
0:20:35 > 0:20:36I feel weird.
0:20:36 > 0:20:40- Like I'm here and not here. - You are definitely here.
0:20:40 > 0:20:43Cal? Cal, you all right?
0:20:43 > 0:20:45Cal? What's happened?
0:20:45 > 0:20:48He's fainted. I think it's the stress.
0:20:49 > 0:20:50Who's she?
0:20:51 > 0:20:55- Who am I? - It's a simple enough question.
0:20:55 > 0:20:56I'm Cal's girlfriend.
0:20:58 > 0:21:00Who are you?
0:21:00 > 0:21:02HE GROANS
0:21:02 > 0:21:04Oh, my head!
0:21:04 > 0:21:06Where am I?
0:21:12 > 0:21:14Well done, well done.
0:21:14 > 0:21:16Call it a sudden flash of inspiration.
0:21:18 > 0:21:22A pretty good morning's work, hey, what do you think?
0:21:22 > 0:21:24I suppose.
0:21:24 > 0:21:27Can't have you outshining the boss on the first day.
0:21:28 > 0:21:32Call it taking one for the team, eh?
0:21:32 > 0:21:35- Right.- Speaking of which, are you free tonight?
0:21:35 > 0:21:38- To do what?- Sharp brain like yours,
0:21:38 > 0:21:40we could really use you at the pub quiz.
0:21:42 > 0:21:43Mm, OK.
0:21:47 > 0:21:49What's going on, Cal?
0:21:49 > 0:21:52What was it, a one-night stand?
0:21:52 > 0:21:55- Yeah, kind of. - We've been going out for months!
0:21:55 > 0:21:59- Months?!- Technically, I met Paige after we broke up.
0:21:59 > 0:22:01But we got back together again.
0:22:01 > 0:22:03How was I supposed to know that would happen?
0:22:03 > 0:22:05And you were so gutted we'd split.
0:22:05 > 0:22:07- What else could I do? - OK, I don't think we should be
0:22:07 > 0:22:09having this conversation in the corridor.
0:22:11 > 0:22:15I don't want you anywhere near me or my baby.
0:22:15 > 0:22:19In fact, I never want to see you again.
0:22:19 > 0:22:21Same.
0:22:21 > 0:22:24- What?!- Me and Bear will be fine without you.
0:22:24 > 0:22:26Bear? You're not calling our kid that!
0:22:26 > 0:22:30You said we'd be this little family.
0:22:30 > 0:22:33- We still can.- You promised you'd be there for me as well.
0:22:34 > 0:22:37I don't want to do it on my own, night after night without any sleep.
0:22:37 > 0:22:41- You don't have to!- Thinking I was some inspirational mum.
0:22:41 > 0:22:43I don't even know how to change a nappy!
0:22:43 > 0:22:46I'll do anything, please! I just want to see my kids!
0:22:46 > 0:22:48- I'll think about it. - Hang on a minute.
0:22:48 > 0:22:50Why should she get all the help?
0:22:51 > 0:22:55- But you said...- Why don't you come up with a rota or something?
0:22:55 > 0:22:57- What?- That's a good idea.
0:22:57 > 0:23:00I've got yoga Tuesdays and Thursdays, so...
0:23:00 > 0:23:03OK, then I bagsie Monday and Wednesday.
0:23:03 > 0:23:05Alternate weekends or split them?
0:23:05 > 0:23:07- Brooke?- I need that epidural.
0:23:07 > 0:23:09OK, the anaesthetist, he's tied up at the moment...
0:23:09 > 0:23:11No, I'm going to push.
0:23:11 > 0:23:12Me too.
0:23:15 > 0:23:17- What do I do?- Um...
0:23:20 > 0:23:22SHE YELLS
0:23:22 > 0:23:24Hurts, does it?
0:23:25 > 0:23:29You're both doing a really great job, OK?
0:23:33 > 0:23:36So, what you're saying is you think it's a server issue?
0:23:38 > 0:23:39Possibly.
0:23:40 > 0:23:43The server is blocking the firewall?
0:23:43 > 0:23:44Nope. No, it's the other way round.
0:23:47 > 0:23:49But it could simply be that which is preventing access.
0:23:49 > 0:23:51HE GIGGLES
0:23:51 > 0:23:53Maybe we should just take a quick break.
0:23:53 > 0:23:55Really? Sounds like Mrs Loom is onto something.
0:23:55 > 0:23:58When she doesn't know the difference between a firewall and server?
0:23:58 > 0:24:00- I'm sorry about my colleague.- No.
0:24:00 > 0:24:02That is it!
0:24:02 > 0:24:04The camel has a very sore back!
0:24:04 > 0:24:07Really, Al, this is not the time for histrionics!
0:24:07 > 0:24:08Maybe we'll take that break.
0:24:08 > 0:24:10I feel I should explain.
0:24:10 > 0:24:12I'm not actually employed here as an IT expert,
0:24:12 > 0:24:15I'm here because I'm a highly qualified GP.
0:24:15 > 0:24:17It's just that this lot think it's perfectly acceptable to
0:24:17 > 0:24:19paper over the cracks.
0:24:19 > 0:24:24Cracks not helped by the NHS's chronic underinvestment in IT.
0:24:24 > 0:24:25Dr Haskey, please.
0:24:25 > 0:24:28And this bunch of so-called management
0:24:28 > 0:24:31think that this is my fault. It is not my fault!
0:24:32 > 0:24:35Nor is it my responsibility. Um...
0:24:35 > 0:24:39I'm going to take some leave. If any notice is required
0:24:39 > 0:24:42then we'll look on the last three days of hell
0:24:42 > 0:24:44as payment for services rendered.
0:24:45 > 0:24:46Have a nice day!
0:24:57 > 0:24:59You can't smoke that here.
0:25:02 > 0:25:04You won't tell them?
0:25:04 > 0:25:07To be fair, do you know, that is the least of your worries.
0:25:09 > 0:25:10What am I going to do?
0:25:11 > 0:25:13Be the best dad that you can be.
0:25:15 > 0:25:17- That's it?- That's plenty.
0:25:19 > 0:25:20I'll see you in there.
0:25:29 > 0:25:31So, I won't keep you in the dark any longer.
0:25:32 > 0:25:37I shall be reporting back to the CQC that the system failure is still
0:25:37 > 0:25:40causing serious issues affecting patient care.
0:25:41 > 0:25:43This needs to be addressed as a matter of urgency.
0:25:44 > 0:25:48In addition, I have concerns about certain members of staff being put
0:25:48 > 0:25:51- under undue pressure and stress. - You're not serious!
0:25:52 > 0:25:57The CQC wants to see this practice live up to its responsibilities...
0:25:58 > 0:25:59..providing good quality care
0:25:59 > 0:26:02and ensuring that patients are protected from harm.
0:26:02 > 0:26:04Yes, we understand.
0:26:04 > 0:26:07We will put in place any recommendations you make.
0:26:07 > 0:26:09Absolutely.
0:26:09 > 0:26:10Well, I hope so.
0:26:11 > 0:26:13Because let me be very clear about this...
0:26:14 > 0:26:15..from what I've seen today...
0:26:17 > 0:26:19..you should all fear for your positions.
0:26:20 > 0:26:23Because the very survival of this practice is at stake.
0:26:25 > 0:26:26Do you understand?
0:26:35 > 0:26:39- Have a nice day, babe.- You too.
0:26:39 > 0:26:40Right. He's gone.
0:26:40 > 0:26:41I reckon it's going to be your
0:26:41 > 0:26:43public key infrastructure playing up.
0:26:43 > 0:26:45I did wonder about that.
0:26:45 > 0:26:46I think it's time to move on.
0:26:46 > 0:26:51No, actually, Zara, I've got to get to the bottom of this.
0:26:51 > 0:26:53I suppose you'd better come in.
0:26:54 > 0:26:57I will if you put that cricket bat down.