0:00:32 > 0:00:34- Do I look the part? - Come here.
0:00:38 > 0:00:39Very smart.
0:00:39 > 0:00:41You'll knock 'em dead, you will.
0:00:41 > 0:00:43If I don't, we won't get the funding,
0:00:43 > 0:00:45and if we don't get the funding, the charity will go under,
0:00:45 > 0:00:48- and I'll be out of a job.- Hey, Hey, hey.
0:00:48 > 0:00:49Deep breaths.
0:00:49 > 0:00:50OK.
0:00:52 > 0:00:54Michael, you know this presentation off by heart.
0:00:54 > 0:00:57- All you've got to do is stay calm and focus. Right?- Right.
0:00:59 > 0:01:01- Wish me luck. - You'll be just fine.
0:01:08 > 0:01:10See you about 6.00, right?
0:01:10 > 0:01:12I'll call before I leave. Have a nice day, babe.
0:01:12 > 0:01:14You, too.
0:01:32 > 0:01:34Right. He's gone.
0:01:36 > 0:01:41Because of our unresolved IT issues, it has been decided that
0:01:41 > 0:01:45NHS Letherbridge will be undertaking a formal inspection of the Mill.
0:01:45 > 0:01:48- Great! - How long have we got?
0:01:48 > 0:01:51Well, we can expect they will grace us
0:01:51 > 0:01:54with their presence a week from tomorrow.
0:01:54 > 0:01:56- Are we going to be ready? - We're going to have to be ready.
0:01:56 > 0:01:59I will inform Dr Carmichael at the Campus Surgery.
0:01:59 > 0:02:02I can't believe Al just abandoned ship like that.
0:02:02 > 0:02:03He did his best.
0:02:03 > 0:02:07Dr Granger, may I remind you that Dr Haskey only helped us
0:02:07 > 0:02:09to save the practice money.
0:02:09 > 0:02:11I'm going to text him.
0:02:11 > 0:02:13Unless you've got a better idea?
0:02:15 > 0:02:18DOORBELL RINGS
0:02:18 > 0:02:19OK.
0:02:19 > 0:02:21Hang on...
0:02:21 > 0:02:24DOORBELL RINGS AGAIN
0:02:26 > 0:02:28Oh, well done!
0:02:28 > 0:02:30For the birthday boy.
0:02:30 > 0:02:32That's great. Tell Meghan thanks, will you?
0:02:36 > 0:02:38You know, a watched phone never bleeps.
0:02:40 > 0:02:41He must know how urgent this is!
0:02:41 > 0:02:44I don't think it's in his contract, is it,
0:02:44 > 0:02:46to be on call constantly when he's on leave?
0:02:46 > 0:02:48It's like a war zone out there.
0:02:48 > 0:02:51I don't know who's got an actual appointment and who's faking it.
0:02:51 > 0:02:54Honestly, the system completely collapses, doesn't it,
0:02:54 > 0:02:56when computers go on strike?
0:02:56 > 0:02:58- Yeah. - You know, I wouldn't be surprised
0:02:58 > 0:03:01if artificial intelligence led to the end of humanity one day.
0:03:01 > 0:03:02I've heard that somewhere before.
0:03:02 > 0:03:04Yeah, it was Professor Stephen Hawking.
0:03:04 > 0:03:06- Last year.- That's the one.
0:03:06 > 0:03:09- Really?- Mm.- Wow!
0:03:09 > 0:03:11I mean, normally, I wouldn't put myself in the same
0:03:11 > 0:03:14intellectual bracket as him, but I must be cleverer than I thought.
0:03:14 > 0:03:15Who knew?
0:03:16 > 0:03:18Miss Pitman, patients are waiting.
0:03:18 > 0:03:21- Dr Granger, anything to report? - No, I'm still waiting for...
0:03:21 > 0:03:23- PHONE CHIMES - Whoa....
0:03:23 > 0:03:24What's he say?
0:03:24 > 0:03:27He says, "Have you tried turning it off and back on again?"
0:03:27 > 0:03:29Great. What do we do now, then?
0:03:33 > 0:03:36I'm an idiot! I met someone at the gym...
0:03:36 > 0:03:39Dr Granger, with all due respect,
0:03:39 > 0:03:42I do not think some random person that you met in the gym...
0:03:42 > 0:03:45Not random. No, no, this person comes highly recommended by somebody
0:03:45 > 0:03:49I play squash with, who happens to be a barrister, thank you.
0:03:49 > 0:03:52Zac Benton, IT Consultant.
0:03:52 > 0:03:54Yeah, he's not going to be cheap but he'll get the job done, right?
0:03:54 > 0:03:58Right. Well, thank you, Dr Granger. I will get straight on to it.
0:04:01 > 0:04:05- Yes. - Are you absolutely 100% sure?
0:04:05 > 0:04:09To all intents and purposes, you have the appearance of a woman
0:04:09 > 0:04:11who has never had scabies.
0:04:11 > 0:04:12Oh, I could hug you!
0:04:12 > 0:04:15Don't. That's probably how you got into trouble in the first place.
0:04:15 > 0:04:17Note to self - must stop hugging strangers.
0:04:17 > 0:04:19Indeed.
0:04:20 > 0:04:23"Scabies". Even the word gives me chills.
0:04:23 > 0:04:25I think it's time to move on.
0:04:25 > 0:04:30Actually, Zara, I've got to get to get to the bottom of this.
0:04:30 > 0:04:31- Seriously? - Yeah.
0:04:52 > 0:04:56Hello? Mate, can you hear me?
0:05:03 > 0:05:05I'm going to call for some help, OK?
0:05:11 > 0:05:14Emergency. Which service do you require?
0:05:14 > 0:05:16Hello. Could I get fire brigade, ambulance, and police, please?
0:05:16 > 0:05:19There's been an RTA. Carrington Lane, Letherbridge.
0:05:19 > 0:05:22One person in the car, as far as I can tell.
0:05:25 > 0:05:27OK, once you've signed in, if you could just take a seat,
0:05:27 > 0:05:29the doctors will see you in order of your arrival.
0:05:29 > 0:05:32I'm really sorry it has to be like this, but that's just the way it is
0:05:32 > 0:05:35since we went back to the Dark Ages. Right, Mr Matheson...
0:05:35 > 0:05:37- Excuse me.- I'm really sorry, this gentleman was first.
0:05:37 > 0:05:40Mr Matheson, can you tell me the nature of your problem?
0:05:41 > 0:05:44- Or is it too personal? - I'm not a patient.
0:05:44 > 0:05:46I have an urgent appointment with Mrs Tembe.
0:05:46 > 0:05:49Oh, you wouldn't be Mr Benton, by any chance?
0:05:49 > 0:05:53Mrs Tembe? Zac Benton. We spoke on the phone.
0:05:53 > 0:05:56We did indeed. I am very pleased to see you.
0:05:56 > 0:05:58If you come with me, I will explain the situation.
0:06:11 > 0:06:13Any news on the ID?
0:06:13 > 0:06:15Nothing on him apart from a bit of cash.
0:06:15 > 0:06:18Oh, and this, in the passenger footwell.
0:06:18 > 0:06:20- I take it that's locked? - Of course.
0:06:20 > 0:06:23- We're running a vehicle check. - What do you make of his chances?
0:06:23 > 0:06:26Er, well, the head injury looks superficial,
0:06:26 > 0:06:28but he must be out cold for a reason.
0:06:28 > 0:06:31Internal injuries - it's hard to say.
0:06:31 > 0:06:33Control to 9107.
0:06:33 > 0:06:36- Go ahead, Control. - That plate you were after -
0:06:36 > 0:06:39it's registered to one Michael Peter Winspur.
0:06:39 > 0:06:4389, Crescent Drive, Letherbridge. Date of birth - 12/3/88.
0:06:43 > 0:06:46OK. Good work. Thanks.
0:06:47 > 0:06:4912th of March '88 - that makes it his 30th today.
0:06:50 > 0:06:53Perhaps he's been out for an early celebration.
0:06:53 > 0:06:55I doubt it. I recognise that address.
0:06:56 > 0:06:58I've got a patient - Della, Della Winspur.
0:06:58 > 0:07:00She lives there. This must be her husband.
0:07:00 > 0:07:03- Expecting their first baby. - Really?
0:07:03 > 0:07:05I hate breaking news like this at the best of times.
0:07:05 > 0:07:08I'll come with you. I'll follow you in my car.
0:07:13 > 0:07:15So, Zac, what exactly are you looking for?
0:07:15 > 0:07:18I'm checking your asymmetrical security algorithms.
0:07:18 > 0:07:20Right.
0:07:20 > 0:07:24Mr Benton, am I to understand that this could be a security issue?
0:07:24 > 0:07:27Not really, Mrs Tembe. It's just a process of elimination.
0:07:27 > 0:07:30I reckon it's going to be your Public Key Infrastructure
0:07:30 > 0:07:33- playing up. - I did wonder about that.
0:07:34 > 0:07:36Well, it's got to be something logical, hasn't it?
0:07:36 > 0:07:38Anyway, I've got to go and see patients,
0:07:38 > 0:07:40- so please keep me informed. - Yes, yes, of course.
0:07:44 > 0:07:47I have been looking at your website, Mr Benton.
0:07:47 > 0:07:50It's very encouraging to see how many impressive clients you have.
0:07:50 > 0:07:53And we will be very proud and honoured to add you to that list,
0:07:53 > 0:07:56- Mrs Tembe. - Well, that is very nice to hear.
0:07:57 > 0:08:01Only right now, I really do really need to concentrate...
0:08:01 > 0:08:03Oh, right. Yes, yes, of course.
0:08:03 > 0:08:05Well, I will leave you to it.
0:08:16 > 0:08:18Hi. It's me.
0:08:20 > 0:08:21Call me back, OK?
0:08:23 > 0:08:24I don't understand.
0:08:24 > 0:08:26He's at a conference, half an hour away.
0:08:26 > 0:08:28What would he be doing in Carrington Lane?
0:08:28 > 0:08:30Hopefully he'll be able to tell you that himself.
0:08:30 > 0:08:34How bad is it? Are they going to keep him in overnight, or...?
0:08:34 > 0:08:35I honestly don't know.
0:08:35 > 0:08:38I've got people coming here tonight. A surprise party.
0:08:38 > 0:08:41- Should I cancel it? - That's really your call.
0:08:41 > 0:08:43We should go to St Phil's.
0:08:43 > 0:08:45Right.
0:08:47 > 0:08:51Right, this is the one I'm worried about - Mrs Hoffman. Lives alone.
0:08:51 > 0:08:54Hasn't requested a repeat prescription in over a month,
0:08:54 > 0:08:56and, last week, missed an appointment.
0:08:56 > 0:08:59Is she that posh one? With the fancy-pants house on Orchard Avenue?
0:08:59 > 0:09:01- Yeah, that's her. - Yeah. She's lovely, she is.
0:09:01 > 0:09:04Well, I've tried phoning her and leaving messages,
0:09:04 > 0:09:06but she hasn't responded.
0:09:06 > 0:09:08She's probably on a five-star cruise.
0:09:08 > 0:09:10Maybe. But unless she's got another source of medication,
0:09:10 > 0:09:12- she'll have run out weeks ago. - Oh, dear.
0:09:12 > 0:09:14That's probably one for Valerie, though, isn't it?
0:09:14 > 0:09:17Well, Valerie's not on VPAS visits today.
0:09:18 > 0:09:21Is there a reason why you want to avoid Mrs Hoffman?
0:09:21 > 0:09:23No! It's the opposite, really.
0:09:23 > 0:09:26I'm trying to track down who actually gave me the scabies.
0:09:26 > 0:09:29It's hardly likely to be her, is it?!
0:09:29 > 0:09:32Right. Well, as you know, you can't pick and choose your VPAS visits.
0:09:34 > 0:09:36Thank you, Karen.
0:09:50 > 0:09:53He's in theatre. They think he might have an internal bleed.
0:09:53 > 0:09:56- That doesn't sound good. - They know what they're doing.
0:09:56 > 0:09:58They deal with this kind of thing all the time.
0:09:58 > 0:10:00- Ooh!- Are you OK?- Yeah.
0:10:00 > 0:10:02He's getting his rugby practice in, I think.
0:10:02 > 0:10:04I know, sweetheart. I know.
0:10:04 > 0:10:06- When are you due? - Ten days and counting.
0:10:08 > 0:10:10Michael can't wait to be a dad.
0:10:10 > 0:10:13Years ago, you know, straight out of uni,
0:10:13 > 0:10:16we did some teaching at a school in Vietnam. Those kids adored him.
0:10:16 > 0:10:18He sounds like quite a guy.
0:10:18 > 0:10:20Yeah. He really is.
0:10:21 > 0:10:23And...
0:10:23 > 0:10:26..internal bleeding - that can be quite serious, can't it?
0:10:26 > 0:10:27Yeah.
0:10:29 > 0:10:32Della, is there someone you could call? Like a family member?
0:10:32 > 0:10:34Someone who could be with you today?
0:10:34 > 0:10:37There's only his sister in Dublin. I don't want to worry her.
0:10:37 > 0:10:40Don't you think that she'd want to know?
0:10:40 > 0:10:42I don't know.
0:10:42 > 0:10:44Look, I'll leave that up to you.
0:10:44 > 0:10:47I'm really sorry. I've got to go back to work for a while,
0:10:47 > 0:10:52- but I'll pop back later, see how things are going.- Thanks.
0:10:52 > 0:10:54I don't think anything much is going to happen here for a while,
0:10:54 > 0:10:57- so I'm going to head back to the station.- I'll see you there.- OK.
0:11:07 > 0:11:10- Does that mean we've cracked it? - Sorry. I'm, er...
0:11:10 > 0:11:13I'm waiting for base to perform a remote test, just to confirm.
0:11:13 > 0:11:15Good man.
0:11:15 > 0:11:17You are making some progress, Mr Benton?
0:11:17 > 0:11:18Looking good so far.
0:11:18 > 0:11:22He's got to call base for a remote test.
0:11:22 > 0:11:24Was it a PKI problem? Public Key Infrastructure.
0:11:24 > 0:11:26That's what it looks like.
0:11:29 > 0:11:30Here you go, Zac.
0:11:30 > 0:11:33We don't want you wasting away before you've finished the job.
0:11:33 > 0:11:34Cheers.
0:11:34 > 0:11:38Do you know, I've always admired people with technical expertise.
0:11:38 > 0:11:40I could have gone down that route.
0:11:40 > 0:11:43But I tossed a coin, ended up in health care.
0:11:44 > 0:11:47Sorry, I just need to check in with the guy at base.
0:11:47 > 0:11:50Oh, yeah, right. Received and understood.
0:11:50 > 0:11:52Far be it from me to stand in the way of genius.
0:11:59 > 0:12:00Where the hell are you?!
0:12:14 > 0:12:16What's happening? Is he OK?
0:12:33 > 0:12:37NO SPEECH
0:12:45 > 0:12:47No!
0:12:52 > 0:12:55Hello? Mrs Hoffman?
0:12:56 > 0:12:58Anybody home?
0:13:08 > 0:13:11Hello? Mrs Hoffman?
0:13:17 > 0:13:19Mrs Hoffman?
0:13:20 > 0:13:22Oh, no.
0:13:22 > 0:13:23Who's there?
0:13:23 > 0:13:25Oh! Hello, Mrs Hoffman.
0:13:25 > 0:13:28It's Karen Hollins from the Mill Health Centre.
0:13:28 > 0:13:30We met a couple of months ago, at the surgery.
0:13:30 > 0:13:33- Do you remember? - Possibly.
0:13:33 > 0:13:34We've been worried about you.
0:13:34 > 0:13:38You haven't been in to collect your medication for ages.
0:13:38 > 0:13:40- Haven't I?- No. And you've missed an appointment.
0:13:40 > 0:13:43We've been trying to get in touch with you.
0:13:43 > 0:13:46Well, I suppose you'd better come in.
0:13:46 > 0:13:48Oh, thank you. Erm...
0:13:49 > 0:13:52..I will if you put that cricket bat down.
0:13:52 > 0:13:56Oh, yes. It belonged to my late husband.
0:13:56 > 0:13:58You can't be too careful in this day and age.
0:13:58 > 0:14:00No, you can't.
0:14:00 > 0:14:03Please excuse the mess.
0:14:03 > 0:14:05I've been having a bit of a clear out.
0:14:05 > 0:14:06Right.
0:14:10 > 0:14:12DELLA SOBS
0:14:12 > 0:14:13I'm a widow.
0:14:14 > 0:14:16At 31, I'm a widow.
0:14:18 > 0:14:21How am I going to bring this kid up on my own?
0:14:22 > 0:14:23You're a strong woman, Della.
0:14:23 > 0:14:25I'm only strong with Michael.
0:14:26 > 0:14:29I'll have to start over. Go back to work.
0:14:29 > 0:14:31I'm only doing this for him!
0:14:31 > 0:14:33He's the one who's good with kids, not me.
0:14:33 > 0:14:36What the hell was he doing in Carrington Lane?!
0:14:36 > 0:14:39I don't know. The police are looking into it.
0:14:39 > 0:14:41I can't do this, not on my own.
0:14:43 > 0:14:44- Yeah, you can. - No.
0:14:44 > 0:14:47No, you don't understand. I grew up in care.
0:14:47 > 0:14:49I've never had a family, not a proper one.
0:14:49 > 0:14:52Not one I remember. I will be a terrible mother.
0:14:52 > 0:14:54I need Michael.
0:14:55 > 0:14:58I need him to show me what to do.
0:14:58 > 0:14:59You'll be fine.
0:14:59 > 0:15:02His sister, Mary - she could take the baby.
0:15:02 > 0:15:04She could bring him up.
0:15:04 > 0:15:06You don't mean that, do you?
0:15:06 > 0:15:08Oh, God, I haven't even told her yet.
0:15:11 > 0:15:12Look, just give yourself some time.
0:15:15 > 0:15:18He's never going to hold his own child.
0:15:23 > 0:15:24Look, Della,
0:15:24 > 0:15:30I hate to ask you this, but they need a formal identification.
0:15:30 > 0:15:32They need someone who knows him.
0:15:32 > 0:15:33If you're not up to it...
0:15:37 > 0:15:38No.
0:15:39 > 0:15:41No, I'll do it.
0:15:45 > 0:15:51And, Mrs Hoffman, have you had anything to eat today?
0:15:51 > 0:15:55- Now that you come to mention it, I'm not actually sure.- Oh!
0:15:57 > 0:16:01Well, I think I've got a very nice sandwich here, here we go.
0:16:01 > 0:16:03Cheese and pickle.
0:16:03 > 0:16:05You're very welcome to have half of it.
0:16:05 > 0:16:08Honestly, I don't think I can eat it all.
0:16:08 > 0:16:10You're very kind.
0:16:12 > 0:16:16Do you know, I hope you don't think I'm interfering,
0:16:16 > 0:16:18but I really don't think you should be living like this.
0:16:18 > 0:16:21It can't be good for you.
0:16:21 > 0:16:24Is there somebody that I could call? A family member?
0:16:24 > 0:16:26I have a cousin in Canada.
0:16:26 > 0:16:29But he's a bit of a ne'er do well, I'm afraid.
0:16:29 > 0:16:32Oh, dear. How about sons and daughters?
0:16:32 > 0:16:35My late husband wasn't actually keen on children.
0:16:35 > 0:16:36Oh.
0:16:40 > 0:16:43Do you know, would you mind if I took a look at that arm?
0:16:43 > 0:16:47I couldn't help but notice you were scratching your leg earlier, so...
0:16:50 > 0:16:52It's such a nuisance.
0:16:52 > 0:16:54It must be some sort of allergy.
0:16:54 > 0:16:57Oh, dear, yes. Erm...
0:16:57 > 0:17:00Would you mind? I'm just going to make a quick phone call.
0:17:00 > 0:17:01I'll be two ticks.
0:17:19 > 0:17:22Is this some kind of sick joke?
0:17:22 > 0:17:23I'm sorry...
0:17:23 > 0:17:24That man is not my husband!
0:17:36 > 0:17:38Della!
0:17:38 > 0:17:41DELLA GASPS, SOBS
0:17:41 > 0:17:42I take it you're Michael?
0:17:42 > 0:17:46There's been a serious mix-up here. I'm here, baby.
0:17:46 > 0:17:48I'm OK, it's OK. Della, it's OK.
0:17:50 > 0:17:53Karen was right to call me in, Mrs Hoffman.
0:17:53 > 0:17:55You have something called scabies.
0:17:55 > 0:17:56Scabies?
0:17:56 > 0:17:59Yes. It's nothing serious, but you will need a cream,
0:17:59 > 0:18:01and then it'll clear up in a couple of weeks.
0:18:01 > 0:18:04Karen, could you give that to the pharmacy and ask them
0:18:04 > 0:18:06to add it to Mrs Hoffman's home delivery list, please?
0:18:06 > 0:18:08Do you want me to make that other call as well?
0:18:08 > 0:18:10- Yeah, thanks. - Two ticks.
0:18:13 > 0:18:17Mrs Hoffman, if it's all right with you, I'd like to ask you
0:18:17 > 0:18:20a few questions, just to check that everything else is OK.
0:18:20 > 0:18:22- I'll do my best. - OK.
0:18:22 > 0:18:24Can you tell me what year it is?
0:18:25 > 0:18:28Now, let me see.
0:18:29 > 0:18:33- Have we had Christmas yet? - Yeah. About three months ago.
0:18:33 > 0:18:37Well, in that case, it's 2018.
0:18:38 > 0:18:42And before you ask me, the Prime Minister is David Cameron.
0:18:44 > 0:18:49Um, how would you say you've been coping since your husband died?
0:18:52 > 0:18:54Possibly not too well.
0:18:56 > 0:18:58OK.
0:18:58 > 0:19:02How would you feel if I was able to get you some support,
0:19:02 > 0:19:04just to help you out a bit?
0:19:04 > 0:19:08Oh, yes! If that's not too much trouble.
0:19:08 > 0:19:09Of course.
0:19:09 > 0:19:12OK. I'll let her know now.
0:19:12 > 0:19:14Thank you very much. Bye-bye.
0:19:14 > 0:19:17Oh, I have managed to get somebody to come and see you tomorrow
0:19:17 > 0:19:20- to assess your needs. - Oh, that's wonderful!
0:19:20 > 0:19:24Will they be bringing their own equipment?
0:19:24 > 0:19:26Um, not to worry about that.
0:19:26 > 0:19:29They'll talk everything through with you when they get here.
0:19:29 > 0:19:31Thank you very much, dear.
0:19:31 > 0:19:34You've been very kind to me today.
0:19:38 > 0:19:40Right, well, I think that's us done.
0:19:44 > 0:19:47So I'm about halfway to the conference centre
0:19:47 > 0:19:49and I need to stop for a pee. Middle of nowhere, nobody around.
0:19:49 > 0:19:53I pull up in a lay-by, and head behind some trees.
0:19:53 > 0:19:54Next thing I know, the car's away.
0:19:54 > 0:19:57- You left the keys in. - I know, so stupid.
0:19:57 > 0:19:59I had my wallet on me, but...
0:19:59 > 0:20:01Your phone was in the front seat.
0:20:01 > 0:20:06Creature of habit. The point is, I couldn't make any calls.
0:20:06 > 0:20:10I had to focus - get to the hotel, get the presentation lined up,
0:20:10 > 0:20:12and get on that stage.
0:20:12 > 0:20:15I barely had a chance to report the car stolen till after lunch.
0:20:15 > 0:20:18- Some female officer... - PC Dyson?
0:20:18 > 0:20:22Yeah, I think so. She put two and two together,
0:20:22 > 0:20:25and called me back at the hotel, and I got a taxi straight here.
0:20:25 > 0:20:28I couldn't believe my ears when I heard what was going on.
0:20:28 > 0:20:31- I am so sorry. - It's not your fault.
0:20:31 > 0:20:33But you must have been through hell.
0:20:33 > 0:20:34I've had better days.
0:20:34 > 0:20:37Don't you ever do that to me again!
0:20:39 > 0:20:43You know, it was like someone had opened me right up,
0:20:43 > 0:20:46and dragged all my insides out of me.
0:20:46 > 0:20:48My brain cells wouldn't connect.
0:20:48 > 0:20:51It's like you have to reframe every little thought
0:20:51 > 0:20:53that comes into your head.
0:20:53 > 0:20:55- Aw, babe... - Honestly, Michael,
0:20:55 > 0:20:57I didn't know how I was going to cope.
0:20:57 > 0:20:59Like, the whole baby thing -
0:20:59 > 0:21:03I was afraid I was going to crash and burn, like my own mam.
0:21:03 > 0:21:06He'd end up in care, a childhood like mine.
0:21:08 > 0:21:10I was even thinking of giving him to Mary.
0:21:10 > 0:21:14Hey, you are going to make an amazing mother.
0:21:14 > 0:21:16Always remember that.
0:21:17 > 0:21:20How was the presentation?
0:21:20 > 0:21:23Nailed it. Another two years' funding, thank you very much.
0:21:23 > 0:21:25See? I told you!
0:21:25 > 0:21:27Babe, we've got to get down to the police station.
0:21:27 > 0:21:29I've got make a statement.
0:21:29 > 0:21:31We can drop you off in the taxi on the way.
0:21:31 > 0:21:33Great. I can't wait to see the back of this place.
0:21:34 > 0:21:37At least there's been a happy ending.
0:21:37 > 0:21:38Not for some poor soul.
0:21:40 > 0:21:43- Bye-bye, Mrs Hoffman. - Goodbye, ladies.- Bye-bye.
0:21:48 > 0:21:52I think that she's expecting a posse of de-clutterers to turn up.
0:21:52 > 0:21:54I know, bless.
0:21:54 > 0:21:56Well, hopefully Social Services will get her sorted,
0:21:56 > 0:21:59- but I would like us to keep an eye on her.- Of course.
0:21:59 > 0:22:02You know, appointment reminders, things like that.
0:22:02 > 0:22:03Quite ironic, really isn't it?
0:22:03 > 0:22:06I mean, there's you thinking that Mrs Hoffman was the last
0:22:06 > 0:22:08person in the world to give you scabies.
0:22:08 > 0:22:10There's no definite proof, though.
0:22:10 > 0:22:13True. But didn't you say you helped her into a taxi
0:22:13 > 0:22:15- a couple of months ago.- Arm in arm.
0:22:15 > 0:22:19Well, so, entirely possible. Now, can I assume that the hunt
0:22:19 > 0:22:23for "scabies patient zero" is over? And we can now get back to work?
0:22:23 > 0:22:24Yes. Sorry.
0:22:29 > 0:22:33As I suspected, it's a problem with your public key infrastructure.
0:22:33 > 0:22:36Ah, well. No surprises there, then.
0:22:36 > 0:22:38I suspected that this morning.
0:22:38 > 0:22:40I thought it would have been compounded by cloud issues.
0:22:40 > 0:22:43More importantly, have you fixed it?
0:22:43 > 0:22:45Can't be done.
0:22:46 > 0:22:51What? You have been here all day and that is all you can...
0:22:51 > 0:22:56- I need to pick up a new PKI, from the office.- Oh, I see.
0:22:57 > 0:23:00Pardon my ignorance, but what is this PKI
0:23:00 > 0:23:03you both seem so familiar with?
0:23:03 > 0:23:07I mean, I couldn't put it into layman's terms.
0:23:07 > 0:23:09Try, please, for me?
0:23:09 > 0:23:13OK. Well, basically, it makes our computer system work.
0:23:13 > 0:23:16So does electricity, Dr Granger.
0:23:17 > 0:23:21Please, could you just enlighten me?
0:23:21 > 0:23:25What is a PKI and, more importantly,
0:23:25 > 0:23:30why would our PKI stop working in the first place?
0:23:38 > 0:23:39- All done?- Yes.
0:23:39 > 0:23:42I just need a Crime Reference Number for the insurance.
0:23:42 > 0:23:46- Here you go.- Here you go, Michael.
0:23:46 > 0:23:48Oh, and happy birthday, by the way.
0:23:48 > 0:23:51Thanks very much! How did you know that?
0:23:51 > 0:23:55- We're good round here.- Ah, right.
0:23:55 > 0:23:57Well, I'd best be off.
0:23:57 > 0:23:59I've had enough drama for one day.
0:23:59 > 0:24:02- You take care. - Thanks a lot, the both of you.
0:24:04 > 0:24:07I thought you were going to blow the surprise birthday party
0:24:07 > 0:24:09there for a second. Any ID on the victim?
0:24:09 > 0:24:12We ran a fingerprint match. As expected, he's got form.
0:24:12 > 0:24:15Neil Donaldson, aged 28.
0:24:15 > 0:24:18Awaiting trial on a string of vehicle-related offences.
0:24:18 > 0:24:20A wasted life, again, for what?
0:24:20 > 0:24:24- I'm about to go and break the news to his mum.- Good luck with that.
0:24:27 > 0:24:34Well, according to this, a PKI is a tailored programming protocol
0:24:34 > 0:24:37and not something you can just get off the shelf and replace.
0:24:37 > 0:24:40And, yet, correct me if I'm wrong,
0:24:40 > 0:24:42you said you were going to pick up a new one from the office.
0:24:42 > 0:24:44Mr Benton, explain yourself.
0:24:44 > 0:24:46Look, I'm not really Zac.
0:24:46 > 0:24:49- All right?- What?
0:24:49 > 0:24:52- Well, who the hell are you, then? - Zeb.
0:24:52 > 0:24:54Can you give us any more than that?
0:24:54 > 0:24:56Zac's brother.
0:24:56 > 0:24:57He's training me up.
0:24:57 > 0:25:01Look, when you rang, I just thought I'd help him out a bit.
0:25:01 > 0:25:03Zac's so busy.
0:25:03 > 0:25:05He wouldn't want me to turn new business away.
0:25:05 > 0:25:08I'm quite sure he would, if he knew you were going to be messing around
0:25:08 > 0:25:11- with NHS computer systems.- As soon as I knew I was out of my depth,
0:25:11 > 0:25:13I tried to get hold of him, I swear.
0:25:13 > 0:25:15He's been tied up with important clients all day.
0:25:15 > 0:25:16WE are important clients!
0:25:16 > 0:25:20And you have wasted all day of our precious time.
0:25:20 > 0:25:21Please don't tell him.
0:25:21 > 0:25:24Oh, you can be sure that we will be telling him.
0:25:24 > 0:25:26Now, if I was you, I'd pick up your little laptop and get out,
0:25:26 > 0:25:29before one of us does something we might regret!
0:25:37 > 0:25:43If the NHS inspectors find out that we have allowed a charlatan
0:25:43 > 0:25:47to have free rein and meddle with our computer systems all day...
0:25:47 > 0:25:49Is everything all right? Only I just saw Zac.
0:25:49 > 0:25:52We have been the victims of an elaborate hoax.
0:25:58 > 0:26:00Della? Are you OK?
0:26:00 > 0:26:02My waters just broke.
0:26:02 > 0:26:04You are kidding me.
0:26:04 > 0:26:06This is turning into quite a day.
0:26:06 > 0:26:07It must be all the stress.
0:26:07 > 0:26:10OK, we need the hospital bag? Where's the bag.
0:26:10 > 0:26:13It's in the kitchen. But Michael...
0:26:13 > 0:26:15ALL: Surprise!
0:26:15 > 0:26:17PARTY HORNS BLOW
0:26:17 > 0:26:20Let's just have one piece of cake before we go, eh?
0:26:25 > 0:26:27What's going on?
0:26:28 > 0:26:29Oh, don't tell me...?
0:26:29 > 0:26:32There was a bit of an "issue" with the IT consultant.
0:26:32 > 0:26:35In that he wasn't an IT consultant at all.
0:26:35 > 0:26:39He was an arrogant little rookie on his first day in the family firm.
0:26:39 > 0:26:42Well, someone must have checked his credentials, surely?
0:26:42 > 0:26:43No?
0:26:45 > 0:26:49- You know what...?- Jim?- Dr Clay?
0:26:50 > 0:26:53- Jimmi, what are you doing? - I'm taking Al's advice.
0:26:53 > 0:26:57- What advice? What did Al say? - Dr Clay! No!
0:26:59 > 0:27:01ALARM BLARES
0:27:05 > 0:27:09Mr Mackintosh is a meticulous man.
0:27:09 > 0:27:11Meticulously annoying.
0:27:11 > 0:27:13Do you think that he can deal with this better than we can?
0:27:13 > 0:27:16Maybe, if we can find a way of working with him.
0:27:16 > 0:27:19Awesome Amelia turned the latch and went inside
0:27:19 > 0:27:21the Garden Of No Return.
0:27:21 > 0:27:22SHE HICCUPS
0:27:22 > 0:27:25I swear I just saw you getting out of Ashley's car.
0:27:25 > 0:27:27That wasn't me.
0:27:27 > 0:27:28Not really.
0:27:45 > 0:27:48Subtitles by Red Bee Media