0:00:35 > 0:00:36Hello?
0:00:45 > 0:00:47All on time. Good.
0:00:47 > 0:00:49Now, you know what is expected of you?
0:00:49 > 0:00:52Professional, efficient, service with a smile.
0:00:52 > 0:00:54- That's what they'll get from reception.- Perfect.
0:00:54 > 0:00:57I forgot to confirm a time with Mr Mackintosh.
0:00:57 > 0:00:59Oh, he'll be here at ten on the dot.
0:00:59 > 0:01:03Do you need to practise your presentation, Dr Granger?
0:01:03 > 0:01:05Er, I don't think so. No.
0:01:05 > 0:01:07A few tweaks might make all the difference.
0:01:07 > 0:01:09Mrs Tembe, we've got this covered.
0:01:09 > 0:01:11- Yes. Of course.- But none of this preparation will matter
0:01:11 > 0:01:13if the IT system isn't working.
0:01:13 > 0:01:15No pressure, then.
0:01:15 > 0:01:17You have not been here all night?
0:01:17 > 0:01:19No, no, I came in early to check the reboot.
0:01:19 > 0:01:22- And?- 95% complete. - Any problems?
0:01:22 > 0:01:26Not yet. But we won't know for sure until we try and access the data.
0:01:28 > 0:01:31It looks like Mr Khan tried to get out, but he'd lost too much blood.
0:01:31 > 0:01:33MAN SCREAMS
0:01:33 > 0:01:34Got dragged to the kitchen.
0:01:38 > 0:01:40I hope you haven't had a big breakfast.
0:01:40 > 0:01:42WOMAN SCREAMS
0:01:43 > 0:01:45All yours, Doctor.
0:02:10 > 0:02:13Pupils fixed and dilated.
0:02:17 > 0:02:18Life extinct.
0:02:22 > 0:02:238:42.
0:02:25 > 0:02:27Mrs Khan's upstairs.
0:02:29 > 0:02:31If you think this was bad...
0:02:34 > 0:02:35- Well?- Just a sec.
0:02:38 > 0:02:40No. I still can't get in to past data files.
0:02:40 > 0:02:42- Back to square one. - So what went wrong?
0:02:42 > 0:02:45- I don't know.- Well, what are you going to do about it, Sid?
0:02:45 > 0:02:47I'm going to call Toby.
0:02:47 > 0:02:50So our fate is in the hands of some geek on the other side of the world?
0:02:50 > 0:02:52Dr Vere is doing his best.
0:02:52 > 0:02:53And if his best isn't good enough?
0:02:53 > 0:02:55Come on, we all remember what happened with Al?
0:02:55 > 0:02:57No-one works better under pressure.
0:02:57 > 0:03:00Maybe we should just tell the inspectors the truth - come clean.
0:03:00 > 0:03:02And commit professional suicide?
0:03:02 > 0:03:04- They're right behind me.- Right.
0:03:04 > 0:03:07- Everyone knows what to do.- What about the urgent patient referrals?
0:03:07 > 0:03:10I can take them to St Phil's, now that Karen's here.
0:03:10 > 0:03:11Thank you, Miss Pitman.
0:03:11 > 0:03:13...OK, thanks. Cheers. Bye.
0:03:13 > 0:03:15Dr Vere...
0:03:15 > 0:03:18Toby's got an idea. Um, just keep them busy.
0:03:23 > 0:03:25Badge, badge!
0:03:26 > 0:03:29Good morning gentlemen.
0:03:29 > 0:03:32Nigel Sparks. My colleague, Mr Chivers.
0:03:32 > 0:03:35I don't understand. I live here!
0:03:35 > 0:03:37Why won't you to let me through? What's happening? Why are you here?
0:03:37 > 0:03:40Detective Inspector Addison.
0:03:40 > 0:03:42- And you are?- Rana Khan.
0:03:42 > 0:03:43What's happening?
0:03:43 > 0:03:45There's been an incident.
0:03:45 > 0:03:46Is someone hurt? Mummy? Dad?
0:03:46 > 0:03:49I want to see my parents. Where are they?
0:03:50 > 0:03:52- That's not going to be possible. - Why?
0:03:52 > 0:03:55- Can we talk over here?- Just tell me!
0:03:57 > 0:03:59I'm, um...
0:03:59 > 0:04:01I'm so sorry but your, er...
0:04:01 > 0:04:02..your parents are dead.
0:04:02 > 0:04:04What?!
0:04:04 > 0:04:06No. Noooo!
0:04:06 > 0:04:07I've got you.
0:04:07 > 0:04:09It's all right.
0:04:12 > 0:04:14Er, this way to the consulting room.
0:04:14 > 0:04:17We're looking forward to seeing your staff in action.
0:04:17 > 0:04:20They always maintain the highest level of professionalism.
0:04:21 > 0:04:23Oh, er...
0:04:23 > 0:04:27Dr Granger and Dr Carmichael I think will be waiting for us.
0:04:27 > 0:04:29So, er, perhaps we should...
0:04:29 > 0:04:31Thank you.
0:04:38 > 0:04:39- Good luck.- Cheers.
0:04:43 > 0:04:45..and I need statements from all the neighbours.
0:04:47 > 0:04:49Any joy with the next of kin?
0:04:49 > 0:04:51There's an aunt who's coming back from Dubai.
0:04:51 > 0:04:53But in the meantime, she's going to stay with a neighbour
0:04:53 > 0:04:55until social services can get here.
0:04:55 > 0:04:57So...
0:04:57 > 0:04:59Any thoughts on a motive?
0:04:59 > 0:05:01Mr Khan was a silversmith.
0:05:01 > 0:05:03He had a workshop in the Jewellery Quarter.
0:05:03 > 0:05:06But he wouldn't have kept his stock at home, would he?
0:05:06 > 0:05:08Yeah, but a burglar wouldn't know that.
0:05:08 > 0:05:10Most burglars, when they're disturbed they run, don't they?
0:05:10 > 0:05:14- This was a savage attack. - Agreed.
0:05:14 > 0:05:15I need to talk to her.
0:05:15 > 0:05:18What - now?
0:05:18 > 0:05:20She'll want us to catch whoever killed her parents.
0:05:20 > 0:05:21She's still in shock.
0:05:21 > 0:05:25Sit in if you want to, but I will be talking to her.
0:05:25 > 0:05:28So, you had a sleepover last night?
0:05:28 > 0:05:30At Lucy's.
0:05:30 > 0:05:33So, why were you back so early from school this morning?
0:05:33 > 0:05:34I forgot my art project.
0:05:34 > 0:05:37And it has to be in today, so I called Mum.
0:05:37 > 0:05:38What time?
0:05:38 > 0:05:39Er, eight?
0:05:39 > 0:05:41Did anyone answer?
0:05:42 > 0:05:44No.
0:05:44 > 0:05:48If I'd come home earlier...
0:05:48 > 0:05:50Don't think like that.
0:05:50 > 0:05:52I could have saved them...
0:05:52 > 0:05:54You can't blame yourself.
0:05:54 > 0:05:56Did your parents have any enemies?
0:05:56 > 0:05:59No! Everyone loves them.
0:05:59 > 0:06:01Did you see anything suspicious over the last few days?
0:06:01 > 0:06:03Like what?
0:06:03 > 0:06:05Anyone you didn't recognise on your street?
0:06:10 > 0:06:12There was a van.
0:06:14 > 0:06:16Two days ago, parked across the street.
0:06:16 > 0:06:19- What colour? - White.
0:06:20 > 0:06:22Did you see the number plate?
0:06:22 > 0:06:23Was there anyone inside?
0:06:25 > 0:06:28You think that they were watching us?
0:06:28 > 0:06:31OK, it's all right. Just try and stay calm.
0:06:31 > 0:06:34If they think... If they think that I saw them ...
0:06:34 > 0:06:36- Was your parents worried about anything?- That's enough.
0:06:36 > 0:06:39Enough! OK. Take a deep breath.
0:06:39 > 0:06:41All right, just take a deep breath.
0:06:41 > 0:06:44I'm going to stay with you. You're OK. You're OK.
0:06:45 > 0:06:47Well done. You're being really brave.
0:06:50 > 0:06:53..the longer opening hours are proving to be very popular.
0:06:53 > 0:06:57And we deliver regular audits to check that we are always
0:06:57 > 0:07:00prescribing the most cost-effective medication.
0:07:00 > 0:07:01Ow!
0:07:03 > 0:07:06To summarise. The Mill is built on the firm foundations
0:07:06 > 0:07:08of the very best practices of the NHS...
0:07:08 > 0:07:11..whilst always looking for new ways to deliver improved
0:07:11 > 0:07:13services to our patients.
0:07:15 > 0:07:17There you go.
0:07:17 > 0:07:18Thank you.
0:07:23 > 0:07:25I feel numb.
0:07:25 > 0:07:26You're in shock.
0:07:29 > 0:07:33You know, people will tell you that it gets better with time.
0:07:34 > 0:07:36You won't believe them,
0:07:36 > 0:07:39but it does...eventually.
0:07:43 > 0:07:44You've lost someone?
0:07:46 > 0:07:48And you're OK?
0:07:48 > 0:07:50And you will be too.
0:07:58 > 0:07:59I didn't even get to...
0:07:59 > 0:08:02I didn't even get to say goodbye.
0:08:07 > 0:08:08All right?
0:08:08 > 0:08:11I need some air.
0:08:24 > 0:08:26Any news?
0:08:26 > 0:08:28House-to-house enquiries have delivered nothing yet.
0:08:28 > 0:08:30And no-one remembers seeing a white van.
0:08:30 > 0:08:32Well, maybe Rana was mistaken.
0:08:32 > 0:08:34Too keen to help.
0:08:34 > 0:08:35Maybe.
0:08:35 > 0:08:38But there was no signs of forced entry.
0:08:38 > 0:08:40So the Khans opened the door to their killer.
0:08:40 > 0:08:41Did they know them?
0:08:42 > 0:08:45The son's back early from college. Jordan Miller.
0:08:45 > 0:08:47And?
0:08:47 > 0:08:50- There's something odd about him. - You're going to have to give me
0:08:50 > 0:08:53- a little bit more than that. - All right.
0:08:53 > 0:08:55He tried to comfort Rana.
0:08:55 > 0:08:57Whose parents have just been murdered.
0:08:57 > 0:09:01She blanked him. Like they didn't know each other.
0:09:01 > 0:09:04- It was all just...a bit...- Odd? - Yeah.
0:09:04 > 0:09:07Don't you think this is hard enough, without you going all Miss Marple?
0:09:08 > 0:09:10Right. So you're not going to talk to him?
0:09:10 > 0:09:12I didn't say that.
0:09:15 > 0:09:17What are you studying?
0:09:17 > 0:09:18Motor mechanics.
0:09:18 > 0:09:19Why are you back so early?
0:09:19 > 0:09:22Had a dodgy kebab last night.
0:09:22 > 0:09:24What's your tutor's name?
0:09:24 > 0:09:26Mike Hendry. Why?
0:09:27 > 0:09:29How well do you know the Khans?
0:09:29 > 0:09:31They're my neighbours. That's all.
0:09:31 > 0:09:33What about Rana?
0:09:33 > 0:09:34Say hi sometimes.
0:09:36 > 0:09:38Is that it? She's a good-looking girl.
0:09:38 > 0:09:40She's 16.
0:09:42 > 0:09:45What do you know about what happened over the road?
0:09:45 > 0:09:47Nothing.
0:09:47 > 0:09:49I mean, I seen the cops and that.
0:09:49 > 0:09:51- And you weren't curious? - Someone's house got burgled.
0:09:51 > 0:09:53It's none of my business, is it?
0:09:54 > 0:09:56That'll be all for now.
0:10:02 > 0:10:03What have you got in the bag?
0:10:03 > 0:10:05Nothing. Gym kit.
0:10:05 > 0:10:08You won't mind if I have a look, then, will you?
0:10:08 > 0:10:10Don't you need a search warrant for that?
0:10:10 > 0:10:12For a gym kit?
0:10:12 > 0:10:15We can do this here, or at the station.
0:10:33 > 0:10:35What did I tell you?
0:10:47 > 0:10:49Whose blood is this?
0:10:51 > 0:10:52Jordan Miller, I am arresting you
0:10:52 > 0:10:55on suspicion of the murder of Fazan and Sabrin Khan.
0:10:55 > 0:10:58You do not have to say anything, but it may harm your defence
0:10:58 > 0:10:59if you do not mention when questioned
0:10:59 > 0:11:02something that you may later rely on in court.
0:11:03 > 0:11:05..we take professional development seriously.
0:11:05 > 0:11:08In fact, Dr Clay has recently qualified as a counsellor.
0:11:08 > 0:11:09Shame he didn't take an IT course.
0:11:09 > 0:11:12I'm sure that his services will be greatly in demand.
0:11:12 > 0:11:14Regarding your system failure...
0:11:14 > 0:11:16Yes. We'll be addressing that shortly.
0:11:16 > 0:11:19But first, one of our patient group want to tell you
0:11:19 > 0:11:22about how the PPG and the practice work hand in hand.
0:11:22 > 0:11:24Mr Mackintosh, are you ready?
0:11:24 > 0:11:27- Er...- Yes, thank you, Dr Granger.
0:11:36 > 0:11:39Any jewellery?
0:11:48 > 0:11:50This way, Jordan.
0:11:55 > 0:11:57Are they your clothes in the bag?
0:11:59 > 0:12:01They will be tested.
0:12:01 > 0:12:03Whose blood will it be?
0:12:03 > 0:12:05Will it be the Khans'?
0:12:08 > 0:12:10Will we find your fingerprints in the house?
0:12:12 > 0:12:14I've checked with your college.
0:12:14 > 0:12:18No-one's seen you past registration, so where were you?
0:12:18 > 0:12:20How did you get into the Khans'?
0:12:21 > 0:12:23Was there a door already open?
0:12:23 > 0:12:25Did you have a key?
0:12:27 > 0:12:31Jordan, if this wasn't you, now is your chance to explain.
0:12:31 > 0:12:32The patio door was open.
0:12:35 > 0:12:37They were eating breakfast.
0:12:38 > 0:12:40They just sat there.
0:12:40 > 0:12:42Until I picked up the knife.
0:12:44 > 0:12:47That's when the screaming started.
0:12:51 > 0:12:54He tried to fight back, but he was too slow.
0:12:56 > 0:13:00She ran up the stairs, but I couldn't let her get to her phone.
0:13:03 > 0:13:06By the time I'd finished with her,
0:13:06 > 0:13:08he was crawling to the front door.
0:13:10 > 0:13:12I dragged him back into the kitchen.
0:13:14 > 0:13:16Finished him off.
0:13:17 > 0:13:21You're admitting that you stabbed Mr and Mrs Khan to death?
0:13:22 > 0:13:23Yeah.
0:13:23 > 0:13:24Why?
0:13:26 > 0:13:28Come on, Jordan. No-one kills their neighbours for no reason.
0:13:29 > 0:13:32They wouldn't let us be together.
0:13:33 > 0:13:35Me and Rana.
0:13:36 > 0:13:38Cos I ain't Muslim.
0:13:38 > 0:13:40- The Khans said that? - Rana told me.
0:13:40 > 0:13:42When?
0:13:42 > 0:13:43I'm not sure.
0:13:45 > 0:13:47Well, we examined your mobile.
0:13:48 > 0:13:52And there's been no calls to or from Rana's mobile.
0:13:52 > 0:13:54We don't use phones.
0:13:54 > 0:13:57Rana said if her parents ever found out
0:13:57 > 0:14:00we were seeing each other, they'd send her off to Pakistan.
0:14:00 > 0:14:02Marry her off.
0:14:02 > 0:14:06So you're saying that you and Rana was in this together?
0:14:07 > 0:14:08No.
0:14:10 > 0:14:14She had no idea what I was going to do, but I had to do it.
0:14:18 > 0:14:20It's the only way that we could be together.
0:14:23 > 0:14:27The PPG and The Mill will continue working together to provide
0:14:27 > 0:14:32a caring and professional service for the people of Letherbridge.
0:14:33 > 0:14:35If you have any questions?
0:14:37 > 0:14:40No. That was very comprehensive.
0:14:40 > 0:14:42- Thank you.- Excuse me.
0:14:43 > 0:14:45Excuse me, your inspectorships...
0:14:45 > 0:14:49Here's the further information you required, Mr Mackintosh.
0:14:50 > 0:14:52Thank you, Miss Pitman.
0:14:53 > 0:14:56Feedback is, of course, vital.
0:14:56 > 0:14:58Miss Divine has written in to say,
0:14:58 > 0:15:01"After years of being a martyr to my mastitis,
0:15:01 > 0:15:06"Dr Carter's gentle touch has put an end to my suffering."
0:15:07 > 0:15:10Oh, and Mr Julian e-mailed about his lazy bowel.
0:15:14 > 0:15:15Rock bun?
0:15:17 > 0:15:21If you feel uncomfortable or need a break, we'll stop.
0:15:22 > 0:15:23OK?
0:15:25 > 0:15:27Rana. I need to talk to you about Jordan Miller.
0:15:29 > 0:15:30OK.
0:15:30 > 0:15:32How well do you know him?
0:15:32 > 0:15:33I don't.
0:15:33 > 0:15:36I mean, I see him on the bus sometimes.
0:15:36 > 0:15:38- To talk to?- No.
0:15:38 > 0:15:41He goes upstairs with the other losers from the tech college.
0:15:42 > 0:15:44Have you ever been out together?
0:15:44 > 0:15:45Like, on a date?
0:15:45 > 0:15:47He says that you're his girlfriend.
0:15:47 > 0:15:49Er, no!
0:15:49 > 0:15:51So you had no idea that he has feelings for you?
0:15:55 > 0:15:56Rana?
0:15:58 > 0:16:00I've seen him.
0:16:01 > 0:16:03Watching my window.
0:16:06 > 0:16:07Did you tell your parents?
0:16:09 > 0:16:11Why not?
0:16:11 > 0:16:14I didn't want to get him into trouble.
0:16:14 > 0:16:17And you haven't said anything that he could have misinterpreted -
0:16:17 > 0:16:19to make him think that you had feelings for him?
0:16:19 > 0:16:21We're not even Instagram friends.
0:16:25 > 0:16:27You think...
0:16:27 > 0:16:28You think that's why he did it?
0:16:30 > 0:16:32Because he thinks he fancies me?
0:16:32 > 0:16:34It looks that way.
0:16:34 > 0:16:38And what? My mum and dad were just in the way?
0:16:38 > 0:16:40He's a very disturbed young man.
0:16:40 > 0:16:44So if I'd told my parents that he was being a weirdo,
0:16:44 > 0:16:46they'd still be alive?
0:16:46 > 0:16:49You couldn't have known he was capable of this.
0:16:52 > 0:16:54I feel sick.
0:16:56 > 0:16:59There are numerous reasons why patients can't get
0:16:59 > 0:17:02- the treatment that they need. - We're determined to change that
0:17:02 > 0:17:05- with our Vulnerable Patient Assessment Scheme.- Yes,
0:17:05 > 0:17:06that's right. Because with VPAS,
0:17:06 > 0:17:09we no longer have to wait for patients to come to us -
0:17:09 > 0:17:12- we go to them.- And we can arrange to transport them to the surgery...
0:17:12 > 0:17:16..check to see if they need to book an appointment, and carry out tests
0:17:16 > 0:17:19for potentially life-threatening conditions such as diabetes.
0:17:19 > 0:17:23By identifying patients who are in danger of slipping through
0:17:23 > 0:17:24the cracks, we can help prevent
0:17:24 > 0:17:26medical conditions from deteriorating further...
0:17:26 > 0:17:29..and make financial savings for the NHS.
0:17:29 > 0:17:31The end!
0:17:31 > 0:17:35Thank you very much, Mrs Hollins, Mr Mackintosh
0:17:35 > 0:17:37and, of course, Miss Pitman.
0:17:37 > 0:17:41Yes. A very impassioned presentation.
0:17:42 > 0:17:45However, we've been here for half the day
0:17:45 > 0:17:48and we still haven't addressed the reason we were sent here.
0:17:48 > 0:17:51Your ineffective IT system.
0:18:05 > 0:18:07Been checking your social media?
0:18:07 > 0:18:10Just trying to be normal, I guess.
0:18:10 > 0:18:14Look, are you sure that there's no-one who can come and be with you?
0:18:14 > 0:18:15Boyfriend, maybe?
0:18:15 > 0:18:18- I don't have one.- Really?
0:18:18 > 0:18:23There's plenty of time for parties and boys after my exams.
0:18:23 > 0:18:25That's what my parents always say.
0:18:27 > 0:18:28Said.
0:18:31 > 0:18:33RANA WEEPS
0:18:35 > 0:18:37- How is she?- Calm.
0:18:37 > 0:18:39- Good.- No, not good.
0:18:39 > 0:18:42TOO calm. I caught her catching up on her social media.
0:18:42 > 0:18:45People react to stress differently. Some shut down...
0:18:45 > 0:18:47Yeah, I know, and some others find comfort in routine.
0:18:47 > 0:18:51But...this is different. Something's wrong.
0:18:51 > 0:18:53Oh, come on, you feel it too, don't you?
0:18:53 > 0:18:56The crime scene - it's confusing.
0:18:56 > 0:18:59The murders were bloody and chaotic.
0:18:59 > 0:19:02And there's the CCTV footage from outside the house.
0:19:02 > 0:19:05The killer avoided all the cameras.
0:19:05 > 0:19:07- That just can't be luck.- And?
0:19:07 > 0:19:10Does it mean that we've got two culprits?
0:19:10 > 0:19:13One out-of-control killer, and the other the planner?
0:19:13 > 0:19:15We both know how clever she is.
0:19:15 > 0:19:18Yeah, but cold enough to plan her own parents' murder?
0:19:18 > 0:19:20No.
0:19:20 > 0:19:21I don't buy that.
0:19:21 > 0:19:23But an obsessed weirdo,
0:19:23 > 0:19:26willing to do something awful in the name of love -
0:19:26 > 0:19:28that I can bring to the CPS.
0:19:28 > 0:19:30Maybe Rana didn't plan it.
0:19:31 > 0:19:35But can you be sure she didn't plant the idea in his head?
0:19:35 > 0:19:39Did you have any idea that Jordan was planning something like this?
0:19:39 > 0:19:41How could I?
0:19:42 > 0:19:44Did you...
0:19:44 > 0:19:46Did you ever wish that your parents weren't here?
0:19:46 > 0:19:48No.
0:19:48 > 0:19:50They gave me everything.
0:19:50 > 0:19:53But sometimes we say stuff that we don't mean.
0:19:53 > 0:19:55If Jordan got the wrong end of the stick -
0:19:55 > 0:19:57thought he was doing something that you wanted?
0:19:57 > 0:19:59I love my dad.
0:19:59 > 0:20:01Mummy was my best friend.
0:20:01 > 0:20:03Try and stay calm.
0:20:04 > 0:20:05Jordan's ruined everything.
0:20:05 > 0:20:07He's destroyed my life.
0:20:07 > 0:20:10Interview terminated at 1400 hours.
0:20:12 > 0:20:15- Well?- I've replaced the cabling.
0:20:15 > 0:20:16So we can try again?
0:20:16 > 0:20:19What do you want, a fanfare?!
0:20:24 > 0:20:26Have you had panic attacks before?
0:20:26 > 0:20:28No.
0:20:28 > 0:20:30- Like you said, must be the shock.- Yeah.
0:20:30 > 0:20:32Must be.
0:20:32 > 0:20:36Of course, there's no actual test that can prove a panic attack.
0:20:37 > 0:20:39Sorry?
0:20:39 > 0:20:42Have you heard the term "crocodile tears" before?
0:20:42 > 0:20:44You think I'm pretending?
0:20:44 > 0:20:48- Are you?- Well, I'd have to be a very good actress.
0:20:48 > 0:20:52I think you'd be excellent at anything you turned your hand to.
0:20:52 > 0:20:54But I loved my parents.
0:20:54 > 0:20:55Did you?
0:20:57 > 0:20:59You see, I don't think you really know what love means.
0:21:01 > 0:21:03Careful, Emma.
0:21:03 > 0:21:06You're beginning to sound just like them.
0:21:06 > 0:21:07KNOCK AT DOOR
0:21:08 > 0:21:10Feeling better?
0:21:10 > 0:21:12Yes. Thank you, Inspector.
0:21:16 > 0:21:17Oh...
0:21:17 > 0:21:21This is another of our innovations. The library.
0:21:21 > 0:21:24As you can see, there is a good selection of fiction
0:21:24 > 0:21:25- and nonfiction...- Mrs Tembe....
0:21:25 > 0:21:30Everything from Jeffrey Archer to, er, Keeping Urban Chickens.
0:21:31 > 0:21:34Have you ever fancied having your own smallholding?
0:21:34 > 0:21:36Do I look like a poultry farmer?
0:21:36 > 0:21:41Well, everyone enjoys a freshly laid egg for breakfast.
0:21:41 > 0:21:43No more stalling. The IT system.
0:21:43 > 0:21:44We will see it now.
0:21:45 > 0:21:46Yes.
0:21:46 > 0:21:48Yes, of course.
0:21:48 > 0:21:52Right, well, forgive me for keeping the best till last.
0:21:52 > 0:21:54Follow me.
0:21:57 > 0:21:58Why am I back here?
0:21:58 > 0:22:00Just a few more questions.
0:22:00 > 0:22:02I said I did it - isn't that enough?
0:22:03 > 0:22:06We talked to some other people on your street.
0:22:06 > 0:22:09They said that the Khans were very liberal.
0:22:09 > 0:22:11That they were against arranged marriages.
0:22:11 > 0:22:13So?
0:22:13 > 0:22:15So, either you were lying to us, that they
0:22:15 > 0:22:18threatened to send Rana to Pakistan,
0:22:18 > 0:22:20or she was lying to you.
0:22:21 > 0:22:22She wouldn't.
0:22:23 > 0:22:26- How well do you really know her? - We're soul mates.
0:22:29 > 0:22:31Or she used you to do her dirty work?
0:22:31 > 0:22:34The blood is on your clothes.
0:22:34 > 0:22:36It's your fingerprints on the murder weapon.
0:22:36 > 0:22:38I know. I'm not denying any of it.
0:22:39 > 0:22:42So you go to jail.
0:22:44 > 0:22:46Where will Rana be?
0:22:46 > 0:22:47Free.
0:22:47 > 0:22:49Living her life.
0:22:49 > 0:22:51She'll wait for me.
0:22:53 > 0:22:55Is that what she told you?
0:22:56 > 0:22:58And you believe her?
0:22:59 > 0:23:01Totally.
0:23:01 > 0:23:02She called you a weirdo.
0:23:02 > 0:23:04- She wouldn't.- A loser.
0:23:04 > 0:23:07Does that sound like a "soul mate" to you?
0:23:07 > 0:23:10I planned it. I did them both. Just me.
0:23:10 > 0:23:12Give me a pen and paper.
0:23:12 > 0:23:14I'm going to sign anything that you want.
0:23:55 > 0:23:57I just wanted to say thank you, Emma.
0:23:57 > 0:24:00I couldn't have got through today without you.
0:24:04 > 0:24:08Well, we have a robust, secure system, where we can instantly
0:24:08 > 0:24:12call up on patients' records, past and present.
0:24:12 > 0:24:15And, yes, we have had some hiccups,
0:24:15 > 0:24:20but they have all been overcome because of our team's determination
0:24:20 > 0:24:24to defeat anything that threatens the good work of the practice.
0:24:24 > 0:24:28Thank you, Mrs Tembe. You will receive our report within four days.
0:24:28 > 0:24:30Right, so...
0:24:31 > 0:24:34How long before we can register our appeal?
0:24:34 > 0:24:38Why would you want to appeal if you've passed?
0:24:38 > 0:24:40Your facilities are excellent.
0:24:40 > 0:24:43Your staff are clearly very dedicated.
0:24:43 > 0:24:45We can overlook the odd hiccup.
0:24:45 > 0:24:48You know that the computer problems weren't entirely our fault.
0:24:48 > 0:24:51I am sure that you understand that.
0:24:51 > 0:24:52Please, follow me, gentlemen.
0:24:52 > 0:24:56Time and again, we have saved money for the NHS by utilising
0:24:56 > 0:25:00our in-house IT skills, but we need a more sustainable system.
0:25:00 > 0:25:02We're not the only practice to have this problem.
0:25:02 > 0:25:04King's Green suffered a very similar failure.
0:25:04 > 0:25:07And the Redgrove Surgery's been put into special measures.
0:25:07 > 0:25:10- Thank you, Dr Carmichael... - We're not asking for a hand-out,
0:25:10 > 0:25:14but we do need investment to future-proof our system.
0:25:14 > 0:25:18Or are NHS Letherbridge comfortable watching more GP surgeries
0:25:18 > 0:25:21- going to the wall? - We don't have a magic money tree.
0:25:21 > 0:25:22Of course not.
0:25:22 > 0:25:27We wouldn't dream of going to the press about chronic underfunding.
0:25:27 > 0:25:29But we can't speak for the other surgeries.
0:25:30 > 0:25:33We'll see what we can do.
0:25:43 > 0:25:45Ashley!
0:25:45 > 0:25:47This is a nice surprise.
0:25:49 > 0:25:51You were so marvellous earlier.
0:25:51 > 0:25:54Not the kissing - I mean the presentation.
0:25:54 > 0:25:56Although the kissing was quite nice too.
0:25:56 > 0:25:58Although we will have to be more careful.
0:26:00 > 0:26:01What are you doing here?
0:26:01 > 0:26:04Someone had to bring over the urgent referral letters.
0:26:04 > 0:26:06Right. Well, I'll let you get on.
0:26:06 > 0:26:09I'm not expected back at work for a bit.
0:26:09 > 0:26:10So...
0:26:11 > 0:26:13Oh, I see.
0:26:13 > 0:26:15You want Tiger Lady.
0:26:15 > 0:26:18- Grrr!- Not here.
0:26:19 > 0:26:21- Hi.- Hi, um...
0:26:21 > 0:26:23Valerie Pitman, um,
0:26:23 > 0:26:25this is my wife.
0:26:25 > 0:26:27My wife, Helen.
0:26:27 > 0:26:30Pitman? The receptionist. Ashley has mentioned you.
0:26:30 > 0:26:31Mentioned me.
0:26:31 > 0:26:33Has he really?
0:26:34 > 0:26:37Well, we don't want to be late, do we?
0:26:39 > 0:26:42I hope you're not here for anything too serious.
0:26:42 > 0:26:44Far from it.
0:26:44 > 0:26:46Antenatal class.
0:26:46 > 0:26:47He's so excited,
0:26:47 > 0:26:50I'm surprised he's not been shouting it from the rooftops.
0:26:52 > 0:26:54- Congratulations.- Thank you.
0:26:55 > 0:26:58- I'm so happy for you.- Aw...
0:27:08 > 0:27:11BABY CRIES
0:27:14 > 0:27:16Last night, after the hospital,
0:27:16 > 0:27:18Ashley just started acting really strangely.
0:27:18 > 0:27:21- Tell him to stop ringing you. - He is my problem.
0:27:21 > 0:27:24I don't want to encourage him. Give him an inch, he'll take a mile.
0:27:24 > 0:27:26I don't need to tell you the pressure that we're all under.
0:27:26 > 0:27:28Because we've had no access to patient records,
0:27:28 > 0:27:30every consultation has overrun. I'm knackered.
0:27:30 > 0:27:32- Why did you not say? - Why didn't you ask?
0:27:32 > 0:27:34- What are you doing?- I've left her.