0:00:36 > 0:00:38Love?
0:00:44 > 0:00:46- Morning. Mm-hm.- What time is it?
0:00:48 > 0:00:51What...? What...is that?!
0:00:53 > 0:00:55SHE EXHALES
0:01:08 > 0:01:09- Oh, good morning.- Hey.
0:01:11 > 0:01:13Thank you.
0:01:17 > 0:01:19All right. Enough of that.
0:01:19 > 0:01:21I didn't do anything.
0:01:21 > 0:01:23Well, I have taken the day off.
0:01:23 > 0:01:25- Have you?- Not just that.
0:01:25 > 0:01:27I have a surprise for you.
0:01:27 > 0:01:30- This gets better. Come here. - However...- However?
0:01:32 > 0:01:34There is one condition.
0:01:36 > 0:01:38Hm.
0:01:38 > 0:01:41It was just for a second, but I saw you holding her
0:01:41 > 0:01:43and I thought I'd lost my mind again.
0:01:45 > 0:01:48Oh, I can't believe I've slept in. It's nearly nine o'clock!
0:01:48 > 0:01:51If only I could say the same for this little one.
0:01:51 > 0:01:53Aw! Was she awake? Why didn't you get me up?
0:01:53 > 0:01:56It's all right. I couldn't sleep, anyway.
0:01:56 > 0:01:58She piped down as soon as I picked her up.
0:01:58 > 0:02:02She just lay there, looking into my eyes, didn't you?
0:02:02 > 0:02:04- Aw!- Ah, it takes you back.
0:02:04 > 0:02:06I bet.
0:02:07 > 0:02:10- Sorry.- No! No.
0:02:10 > 0:02:15I want you to remember, and then you can remind me.
0:02:15 > 0:02:17- Ooo!- Hm-hm.
0:02:17 > 0:02:19- WHISPERS:- Hello. Hello, sweetheart.
0:02:24 > 0:02:27No. No, I mean it!
0:02:27 > 0:02:30Under no circumstances whatsoever
0:02:30 > 0:02:33are we to mention your impending...departure.
0:02:33 > 0:02:35Does that mean you definitely won't reconsider?
0:02:35 > 0:02:37- We have been through this. - Winifred...?
0:02:37 > 0:02:39There is nothing more to say on the matter!
0:02:41 > 0:02:44I want today to be perfect.
0:02:44 > 0:02:46No tears, no sad faces.
0:02:48 > 0:02:49No mention of four o'clock.
0:02:52 > 0:02:54That is when you have to leave, yes?
0:02:58 > 0:02:59So, are we agreed?
0:03:04 > 0:03:10Right, now that is settled, you can have your surprise.
0:03:19 > 0:03:22- So, how can I help?- I need you to go and see my neighbour.
0:03:22 > 0:03:24- I beg your pardon?- It's urgent.
0:03:24 > 0:03:26This is her address. Kate Donovan.
0:03:26 > 0:03:29Will you? Go and see her?
0:03:29 > 0:03:31Hold on, let's just back up a second.
0:03:31 > 0:03:33So, you're here on behalf of someone else?
0:03:33 > 0:03:35She's not safe. She's old, right? She's got...
0:03:35 > 0:03:37I don't know, mental problems.
0:03:37 > 0:03:40Stands on the step all day, shouting nonsense.
0:03:40 > 0:03:41She does mad stuff.
0:03:41 > 0:03:44Got the police out to us once, saying that we were the nuisance.
0:03:44 > 0:03:47If someone doesn't do something soon, I dread to think what will hap...
0:03:47 > 0:03:50So, what, you've got an elderly neighbour who's a nuisance?
0:03:50 > 0:03:53Are you not listening? She needs to be in a home or something,
0:03:53 > 0:03:54where they can keep an eye on her.
0:03:54 > 0:03:57She's not safe to be there on her own. Anything could happen!
0:03:57 > 0:04:00- Like what?- She could fall, set fire to the house.
0:04:00 > 0:04:02I don't know, do I?
0:04:02 > 0:04:06I've tried talking to her, but she just screams at me that she's fine.
0:04:06 > 0:04:10- Right.- So, what are you going to do about it?
0:04:10 > 0:04:14OK, so I'm going to play devil's advocate for a moment.
0:04:14 > 0:04:17Let's suppose that she's actually fine.
0:04:17 > 0:04:18Do you think she sounds fine?
0:04:18 > 0:04:21I don't know. You haven't really given me much to go on.
0:04:21 > 0:04:24I mean, it may well be that she's a nuisance to you,
0:04:24 > 0:04:26but that doesn't mean that she's in danger.
0:04:26 > 0:04:28Have you spoken to the police?
0:04:28 > 0:04:30Nah. I mean, what if it's nothing?
0:04:30 > 0:04:33She'd kill me, and I might get in trouble, wasting police time.
0:04:34 > 0:04:36Don't you care?!
0:04:36 > 0:04:39- It's not about me caring. - It's your job to look after people!
0:04:39 > 0:04:40I don't know if she's one of our patients.
0:04:40 > 0:04:42What does it matter? She lives two streets away!
0:04:42 > 0:04:45- Of course it matters. - Check, then. Do it now! Check!
0:04:47 > 0:04:50How dare you come in here telling me what to do?
0:04:50 > 0:04:53I've got a waiting room full of actual patients,
0:04:53 > 0:04:55and YOU are wasting MY time.
0:04:55 > 0:04:57So I want you to leave.
0:04:57 > 0:04:58Now.
0:05:00 > 0:05:01Useless.
0:05:03 > 0:05:04DOOR OPENS
0:05:05 > 0:05:07DOOR SLAMS
0:05:13 > 0:05:15- KAREN CHUCKLES - Look at you!
0:05:16 > 0:05:19- Why are you sitting in the dark? - No, don't open them! Don't...!
0:05:19 > 0:05:20BABY WAILS Close them! Oh!
0:05:20 > 0:05:23Aw! What's the matter?
0:05:23 > 0:05:27I don't know, but when I opened them earlier, she screamed her head off.
0:05:27 > 0:05:29- Another bottle?- No, no, no.
0:05:29 > 0:05:32- A nappy?- No. Here, you have a go.
0:05:32 > 0:05:34Oh, dear, dear!
0:05:34 > 0:05:37Come on, you little thing.
0:05:38 > 0:05:40Oh, what's the matter?
0:05:40 > 0:05:43- BABY SNEEZES - Oopsie! Oopsie!
0:05:43 > 0:05:45Oh, dear. Were Jack and Immie like this?
0:05:45 > 0:05:48Well, they cried, yeah, but not like this!
0:05:48 > 0:05:50Aw!
0:05:50 > 0:05:53Come on, let's have another go. Nothing to be frightened of.
0:05:53 > 0:05:55- Don't. Don't. - Come on, a little look.
0:05:55 > 0:05:56BABY WAILS No!
0:05:56 > 0:05:59It's...it's light. It's definitely daylight.
0:05:59 > 0:06:03Aw! Look at you!
0:06:03 > 0:06:07You're like a tiny little vampire, aren't you?
0:06:07 > 0:06:09"You don't you care."
0:06:09 > 0:06:11You have no idea, mate.
0:06:11 > 0:06:14- That's the first sign of madness, you know.- Don't you start.
0:06:14 > 0:06:16Oh, and there was I, going to offer to make you a coffee.
0:06:16 > 0:06:20Sorry. I just had this guy march in here this morning,
0:06:20 > 0:06:24shouting the odds and demanding I visit an elderly neighbour of his,
0:06:24 > 0:06:26who, I don't know if she's a patient of ours, do you?
0:06:26 > 0:06:29- Well, have you looked? - Like I've had the chance!
0:06:29 > 0:06:32I mean, I'm late for home visits, plus I've got a meeting at four.
0:06:32 > 0:06:35To be honest, it didn't sound as if there was anything medically wrong with her.
0:06:38 > 0:06:41Ah. Kate Donovan. I thought the name sounded familiar.
0:06:41 > 0:06:44She registered a while back. I was the one to see her.
0:06:44 > 0:06:45She was quite memorable.
0:06:45 > 0:06:48Treated the whole thing like it was a police interview,
0:06:48 > 0:06:49kept saying, "No comment".
0:06:49 > 0:06:51Why does he want you to check on her?
0:06:51 > 0:06:53I don't know, that's just it. It's not clear.
0:06:53 > 0:06:57Sounded like he just wants me to green-light her going into a home
0:06:57 > 0:06:58so that he can get her off his back,
0:06:58 > 0:07:01which I don't have the authority to do and I wouldn't do it, anyway.
0:07:01 > 0:07:04- Look, sorry, I really must go. - Hang on a minute.
0:07:04 > 0:07:07She hasn't been to the surgery in over two years.
0:07:07 > 0:07:11No next of kin, has social issues.
0:07:11 > 0:07:13She might be eligible for VPAS.
0:07:13 > 0:07:16Come on, Daniel, she's only around the corner.
0:07:16 > 0:07:18Can't you just pop in? Please?
0:07:19 > 0:07:21Thank you.
0:07:24 > 0:07:26Oh, Winifred!
0:07:27 > 0:07:29I don't believe it!
0:07:30 > 0:07:33No, no. We have plenty of time to enjoy ourselves.
0:07:40 > 0:07:42BABY WAILS
0:07:45 > 0:07:48Thanks ever so much for coming. She's been like this for ages.
0:07:48 > 0:07:50- It's all right. Hey, Rob.- Hi.
0:07:50 > 0:07:52Let's have a little look at her, shall we?
0:07:52 > 0:07:55Aw! Honestly, she's cried nonstop for, what...?
0:07:55 > 0:07:58- Two and a half hours?- Listen, that is all perfectly normal.
0:07:58 > 0:08:02The light sensitivity, the crying, the vomiting.
0:08:02 > 0:08:04- Hey. Ssh-ssh-ssh!- How long is she going to be like this?
0:08:04 > 0:08:07Well, she's only just started the withdrawal, so...
0:08:07 > 0:08:09How long will that last?
0:08:09 > 0:08:13Well, it's hard to say, Rob. It could be weeks, it could be months.
0:08:13 > 0:08:14Hey, hey, hey!
0:08:15 > 0:08:17DOG BARKS IN THE DISTANCE
0:08:36 > 0:08:39- Well, this is a lovely surprise. - I was just passing.
0:08:40 > 0:08:43- No sign.- See what I mean? Told you.
0:08:43 > 0:08:44Have you tried around the back?
0:08:55 > 0:08:57Nah, this doesn't look right. Look!
0:08:59 > 0:09:01Why would you leave a pan on the hob?
0:09:01 > 0:09:02Well, it's not lit, is it?
0:09:02 > 0:09:05To be honest, the whole place looks a bit dishevelled.
0:09:05 > 0:09:07Looks like she was in the middle of things.
0:09:07 > 0:09:10Loaf of bread, pan out ready, and then something happened.
0:09:10 > 0:09:13- All right, Sherlock(!)- Well, how would you explain it, then?
0:09:13 > 0:09:15I don't know. Could be any number of things.
0:09:15 > 0:09:17But I know she won't be happy if she comes back
0:09:17 > 0:09:18and finds us peering through her window.
0:09:23 > 0:09:26Aw! It's like origami.
0:09:26 > 0:09:29- RUHMA CHUCKLES - Do they teach you that in your training?
0:09:29 > 0:09:31They should do. My mum taught me.
0:09:31 > 0:09:33Hopefully, it will calm her.
0:09:33 > 0:09:36Make her feel more secure and less anxious.
0:09:36 > 0:09:38It might make her sleep better, as well.
0:09:38 > 0:09:40It stops their reflexes from waking them up.
0:09:40 > 0:09:43We need some more milk. Cow's milk. Put it on the shopping list.
0:09:43 > 0:09:46- Thank you.- What's her weight like?
0:09:46 > 0:09:49It's OK. She's small, but we'd expect that.
0:09:49 > 0:09:52Every time we give her a bottle, she just throws it back up again.
0:09:52 > 0:09:54That's his third top today.
0:09:54 > 0:09:56OK. Well, why don't you try little and often
0:09:56 > 0:10:00and make a note of what she's had, so we can keep an eye on it?
0:10:00 > 0:10:02Aw! She's so tiny!
0:10:03 > 0:10:06I can't bear watching her go through this.
0:10:06 > 0:10:09I mean, it's just not fair!
0:10:09 > 0:10:11Is she going to be damaged by this?
0:10:11 > 0:10:13Well, not necessarily.
0:10:13 > 0:10:17I know some research suggests that babies with NAS
0:10:17 > 0:10:18go on to develop problems later, but...
0:10:18 > 0:10:20What problems, specifically?
0:10:20 > 0:10:25Well, um...learning difficulties, behavioural problems.
0:10:25 > 0:10:28Sometimes, the development and progress, it's a lot slower.
0:10:29 > 0:10:31Look, it's impossible to tell whether the problems
0:10:31 > 0:10:33are directly due to the addiction,
0:10:33 > 0:10:36or, you know, other factors as she's growing up.
0:10:36 > 0:10:40The most important thing is that we do the best that we can for her.
0:10:42 > 0:10:44- Yeah?- Yes.- We can't change her past,
0:10:44 > 0:10:46but we can try and help her future.
0:10:46 > 0:10:47That's right.
0:10:49 > 0:10:52You look very shell-shocked.
0:10:53 > 0:10:54We're all right, aren't we?
0:10:54 > 0:10:57It's lack of sleep, more than anything else.
0:10:57 > 0:10:59We can't put her down for a second.
0:10:59 > 0:11:02She screams the house down.
0:11:02 > 0:11:05Well, you might have use for this little present I've bought, then.
0:11:07 > 0:11:10You see? This way, you get the use of your hands back.
0:11:10 > 0:11:12Aw!
0:11:12 > 0:11:14- WHISPERS:- Oh, look what we've got!
0:11:18 > 0:11:20I know, you can give me a leg up.
0:11:20 > 0:11:22- Don't be so stupid. - We need to get in there!
0:11:22 > 0:11:25Anything could have happened and you're standing around, wasting time!
0:11:25 > 0:11:27Fine. Break your neck, if you want to.
0:11:30 > 0:11:32Why didn't you try that in the first place?
0:11:32 > 0:11:34After you.
0:11:38 > 0:11:41Oh, no! Is that what I think it is?
0:11:42 > 0:11:44Aw! These are properly rare!
0:11:46 > 0:11:49That's just what my Gary's face looked like when he first saw it.
0:11:49 > 0:11:51- Impressive, isn't it? - It certainly is.
0:11:51 > 0:11:53I've got to get a shot of this.
0:11:55 > 0:11:57Winifred, let me take one of you with it.
0:11:57 > 0:11:59Two beauties together.
0:11:59 > 0:12:01I could take one with you both in it, if you like?
0:12:01 > 0:12:03- That would be lovely. Thank you. - Yes.
0:12:03 > 0:12:06- Could you, er...could you take one with my phone, too, please? - Of course!
0:12:08 > 0:12:09Oh, that's a lovely one!
0:12:09 > 0:12:11Oh, I am sorry, I was not ready.
0:12:11 > 0:12:14I'm so sorry, I couldn't resist. You looked so romantic!
0:12:14 > 0:12:19Here, look, I'll take a couple more. That's it. Yes. Oh, yes!
0:12:19 > 0:12:22Maybe one with the bike in, as well. A little bit more of the bike.
0:12:22 > 0:12:25That's beautiful! Oh, good! OK?
0:12:25 > 0:12:27- Thanks.- Thank you.
0:12:27 > 0:12:30Oh! Oh, that is lovely. Thank you.
0:12:30 > 0:12:32Not at all.
0:12:32 > 0:12:35- Well, have a lovely day, won't you? - Yes.
0:12:35 > 0:12:37Wow!
0:12:37 > 0:12:38Oh!
0:12:40 > 0:12:42- And this one, 1931.- Is it?
0:12:46 > 0:12:47I-Is she dead?
0:12:47 > 0:12:51Kate? Can you hear me? It's Dr Granger from the Mill.
0:12:51 > 0:12:53Get your hands off me!
0:12:53 > 0:12:55I'm sorry, it's just that we were concerned about you.
0:12:55 > 0:12:58If you're that concerned, you can help me up.
0:12:58 > 0:12:59I've been lying here for hours!
0:12:59 > 0:13:02OK. How did you get down here in the first place?
0:13:02 > 0:13:04I just fancied it.
0:13:04 > 0:13:07I'd been hankering after an alternative view(!)
0:13:07 > 0:13:09- Right.- I fell, didn't I?
0:13:09 > 0:13:12I slipped on something and hit the deck, couldn't get up.
0:13:12 > 0:13:14Oh! After a few hours, I had a brainwave
0:13:14 > 0:13:17and pulled the duvet down to keep me warm.
0:13:17 > 0:13:19And who are you, a nurse?
0:13:19 > 0:13:22No, Kate, it's me, Ben, from next door.
0:13:22 > 0:13:24I know. I'm joking.
0:13:24 > 0:13:26You've not got a cig, have you? I could murder a smoke.
0:13:26 > 0:13:29OK. Look, can you just lie still for me, please?
0:13:29 > 0:13:31I need to check that you haven't broken anything.
0:13:31 > 0:13:34- Are you in pain, Kate? - No, I just can't get up!
0:13:34 > 0:13:36And it's Mrs Donovan to you!
0:13:36 > 0:13:38OK, all right.
0:13:42 > 0:13:43BABY WAILS
0:13:45 > 0:13:46Karen?
0:13:48 > 0:13:49Not again!
0:13:49 > 0:13:52Come here, get your arms up.
0:13:52 > 0:13:54Oh!
0:13:55 > 0:13:58Ewwww!
0:13:58 > 0:14:00Do you know, the washing's out of control.
0:14:00 > 0:14:02That's the last muslin. We're low on nappies.
0:14:02 > 0:14:06I'm going to pop this load on and then I'm going to go to the shops.
0:14:06 > 0:14:08- Are you going to be all right?- Yeah.
0:14:12 > 0:14:14BABY WAILS
0:14:20 > 0:14:22You've lost him for ever now.
0:14:23 > 0:14:26- I'm sorry? - You'll never get him out of here.
0:14:27 > 0:14:29Bike mad, just like my Gary.
0:14:29 > 0:14:33But you find yourself getting swept along with it, don't you?
0:14:33 > 0:14:36I never have imagined I'd end up working here, but, well,
0:14:36 > 0:14:38life takes you by surprise, doesn't it?
0:14:41 > 0:14:42Yes.
0:14:44 > 0:14:46Yes, it does indeed.
0:14:46 > 0:14:49Er...is, er...Gary your husband?
0:14:49 > 0:14:52Was. He died 18 months ago.
0:14:52 > 0:14:54He had a brain haemorrhage. It was very quick.
0:14:54 > 0:14:58- Oh, I am so sorry.- Thanks, love. As I said, it was quick.
0:14:58 > 0:15:01We hadn't been together that long. Only two years married.
0:15:02 > 0:15:06It was him who got me into bikes. Me! Huh!
0:15:07 > 0:15:09Oh, sorry, I'm going on.
0:15:09 > 0:15:10No, no, not at all!
0:15:10 > 0:15:13It was just, you know, seeing you two, you know,
0:15:13 > 0:15:15well, it took me back.
0:15:15 > 0:15:17Have you been together long?
0:15:18 > 0:15:21No. Er...no, not at all.
0:15:21 > 0:15:23You look very happy.
0:15:26 > 0:15:29Thank you. I am so sorry about your husband.
0:15:29 > 0:15:30Oh, don't be. Don't be, don't be.
0:15:30 > 0:15:32That's why I started volunteering.
0:15:32 > 0:15:35I mean, seeing people like him enjoying the bikes,
0:15:35 > 0:15:37well, it makes me closer to my Gary.
0:15:37 > 0:15:42I can almost hear him spouting the names of obscure races in my ear.
0:15:42 > 0:15:44THEY LAUGH
0:15:45 > 0:15:48Well, anyway, you'd better drag him away,
0:15:48 > 0:15:51or you'll never see the rest of the museum.
0:15:51 > 0:15:55- Right.- Nice to meet you, lovey.
0:15:55 > 0:15:56And you, too.
0:15:59 > 0:16:01Look, this is the one I was telling you about.
0:16:01 > 0:16:05Well, the good news is, you haven't broken anything.
0:16:05 > 0:16:07Is that it, then?
0:16:07 > 0:16:08Well, I'm just a little bit concerned.
0:16:08 > 0:16:11You had quite a fall and you were there for some time.
0:16:11 > 0:16:14I wondered if I might be able to examine you properly?
0:16:14 > 0:16:16- Take your blood pressure, just to be sure?- Don't fuss!
0:16:16 > 0:16:18- Can I do anything?- No!- Cup of tea?
0:16:18 > 0:16:20What a good idea.
0:16:20 > 0:16:22Would that be OK, Mrs Donovan, if Ben made some tea
0:16:22 > 0:16:26- while I carried out the checks? It won't take long, I promise. - Oh, all right.
0:16:29 > 0:16:31BABY WAILS
0:16:31 > 0:16:33Oh, Marnie!
0:16:33 > 0:16:35Come on!
0:16:35 > 0:16:37Oh, no! Oh, dear!
0:16:37 > 0:16:41Oh! OK. All right.
0:16:41 > 0:16:43Oh!
0:16:43 > 0:16:45ROB SIGHS
0:16:48 > 0:16:51Ssh-ssh-ssh-ssh! Come on, you can't cry for that long.
0:16:53 > 0:16:55# Every breath you take
0:16:57 > 0:16:59# Every move you make
0:17:00 > 0:17:04# Every bond you break Every step you take
0:17:04 > 0:17:06# I'll be watching you. #
0:17:06 > 0:17:10Winifred? Come on.
0:17:10 > 0:17:12- Let's have a photo.- What?- Come on.
0:17:17 > 0:17:20- THEY CHUCKLE - Let me see.
0:17:22 > 0:17:25Oh, now, that is not too bad.
0:17:25 > 0:17:27THEY CHUCKLE
0:17:27 > 0:17:31- Well, your blood pressure is quite low.- So?
0:17:31 > 0:17:34So, I'd like to do some more tests to check on your heart.
0:17:34 > 0:17:37How about I make an appointment for you to come and see me at the Mill?
0:17:37 > 0:17:39- Can you get there?- I don't think so.
0:17:39 > 0:17:42- Well, I could come and see you. - I don't do doctors.
0:17:42 > 0:17:45- What if you get ill? - I'm all right on my own.
0:17:45 > 0:17:47But you are registered at the Mill?
0:17:47 > 0:17:49- Oh, that was Shelly.- Shelly?
0:17:49 > 0:17:50I think that was her name.
0:17:50 > 0:17:54I had a fall on some ice outside the library. Years ago now.
0:17:54 > 0:17:57And when I came home, this Shelly, a nurse, I think she was,
0:17:57 > 0:18:00she came around a few times to change dressings and what-have-you.
0:18:00 > 0:18:03- Mm-hm.- She was one of them, you know, interfering,
0:18:03 > 0:18:08going on about I needed to do this and needed to do that.
0:18:08 > 0:18:10She got me the forms for the doctors,
0:18:10 > 0:18:11sat with me while I did them.
0:18:11 > 0:18:15I only went to shut her up. I don't need doctors!
0:18:15 > 0:18:17Do you have any other support?
0:18:17 > 0:18:19Told you, I don't need no-one!
0:18:19 > 0:18:23Nothing from the care services, from Social Services?
0:18:23 > 0:18:26Where have you been? They've cut it all, love.
0:18:26 > 0:18:30It don't exist no more. Do you not read the papers?
0:18:30 > 0:18:32Don't want it, anyway.
0:18:32 > 0:18:35Someone coming around, talking to me like I'm stupid.
0:18:35 > 0:18:37Pouring out my cornflakes and going through my drawers.
0:18:37 > 0:18:39I'm fine!
0:18:39 > 0:18:42- If you really want to help me... - Yeah?
0:18:42 > 0:18:44You can go and see where me laddo is with that brew.
0:18:44 > 0:18:47And find me fags! I'm gasping here.
0:18:56 > 0:18:58Ben?
0:19:00 > 0:19:02I went to the shops.
0:19:02 > 0:19:03Good man.
0:19:05 > 0:19:08Go on, then, say it, "I told you so".
0:19:08 > 0:19:09I told you so.
0:19:11 > 0:19:12What next, then?
0:19:12 > 0:19:15Um...well, she is vulnerable,
0:19:15 > 0:19:18so there are some support services that I can kick into action.
0:19:18 > 0:19:22There's also practical services that I access, too.
0:19:22 > 0:19:24Pest control, being one of them.
0:19:25 > 0:19:27It's good that you raised the alarm.
0:19:27 > 0:19:29What? It's exactly what you wanted, isn't it?
0:19:29 > 0:19:31Yeah, but it's not that easy, though, is it?
0:19:31 > 0:19:34Well, I'm not saying it's easy, but there is some support out there.
0:19:34 > 0:19:37She won't have it. You know what she's like.
0:19:37 > 0:19:39Kate doesn't like being helped.
0:19:41 > 0:19:43BABY WAILS
0:19:43 > 0:19:46Oh, I'm so sorry! I had to go all the way to the supermarket
0:19:46 > 0:19:48because they didn't have the right-sized nappies.
0:19:48 > 0:19:51- Come on, let me take over.- No, it's OK, I've got a rhythm going.
0:19:51 > 0:19:54- I don't mind!- It's fine. Just make me a cup of tea, will you?
0:19:54 > 0:19:57OK. Oh!
0:19:57 > 0:19:59- What?- Milk.
0:20:00 > 0:20:02I told you to put it on the list!
0:20:02 > 0:20:04BABY CONTINUES CRYING
0:20:11 > 0:20:14You took your time. Picking it, were you?
0:20:14 > 0:20:16I was just having a look at your garden, actually.
0:20:16 > 0:20:19- Why?- Wondered if you wanted me to clear it for you.
0:20:20 > 0:20:22- Wouldn't take me long. - No. You're all right.
0:20:24 > 0:20:27Is that everything, then? Because I've got stuff to be getting on with.
0:20:27 > 0:20:30I'm not being funny, but I don't like people in my house.
0:20:31 > 0:20:35Mrs Donovan, it seems to me that you could do with a little bit of help.
0:20:35 > 0:20:37We all need support from time to time.
0:20:37 > 0:20:39No, not me!
0:20:39 > 0:20:42Do you have any friends or family nearby?
0:20:42 > 0:20:43Don't need 'em, don't want 'em.
0:20:43 > 0:20:48There was our Dora. I only put up with her because I had to.
0:20:48 > 0:20:50Drove each other half mad, we did.
0:20:50 > 0:20:53But she's been gone ten years now.
0:20:53 > 0:20:55- Who was Dora?- Are you not listening?
0:20:55 > 0:20:57They don't listen, do they?
0:20:57 > 0:21:01My sister, Dora! Dead now!
0:21:02 > 0:21:03Long dead now.
0:21:03 > 0:21:05I am listening, Mrs Donovan.
0:21:05 > 0:21:08I think you could do with a bit of support, and I want to help you get it.
0:21:08 > 0:21:09You're not listening, are you?
0:21:09 > 0:21:11Because I've already said I don't want it!
0:21:11 > 0:21:13I don't like other people. I don't want them.
0:21:13 > 0:21:16I'm all right on my own, and I'd like you to go now, please!
0:21:16 > 0:21:19How come you're always on that step, then?
0:21:19 > 0:21:20What's he saying?
0:21:20 > 0:21:23Most mornings, I see you on that front step.
0:21:23 > 0:21:25For someone who doesn't like other people,
0:21:25 > 0:21:27you spend quite a lot of time and effort attracting their attention.
0:21:34 > 0:21:37Hey, Winifred? I need your help.
0:21:37 > 0:21:38Oh, yes?
0:21:38 > 0:21:40I can't decide. Which one do you like best?
0:21:41 > 0:21:44Er...well, they are both lovely.
0:21:44 > 0:21:46Yeah, but which one would you take away as a memento
0:21:46 > 0:21:50from this... magical motorcycle experience?
0:21:51 > 0:21:53Well, I, er...
0:21:54 > 0:21:56- I think this one.- Yeah?
0:21:56 > 0:21:58It is somehow...more you.
0:21:59 > 0:22:01- We have to be leaving soon.- Yeah.
0:22:02 > 0:22:04Thank you.
0:22:13 > 0:22:16- What is this?- Now we both have one.
0:22:19 > 0:22:20Right, let's make a break for it
0:22:20 > 0:22:22before your new stalker friend comes back.
0:22:22 > 0:22:24THEY CHUCKLE
0:22:25 > 0:22:28Oh, that is lovely. Thank you. Have you got the same?
0:22:28 > 0:22:32I'm not some sad little old lady standing on the doorstep
0:22:32 > 0:22:33waiting for you to take pity on me!
0:22:33 > 0:22:35I just like winding people up.
0:22:35 > 0:22:38- Why?- What do you mean, why?
0:22:38 > 0:22:41- Well, why do you like winding people up?- Because...
0:22:43 > 0:22:45Because at least then I get some sort of reaction.
0:22:45 > 0:22:49Even if they shout back at me, or swear at me.
0:22:49 > 0:22:51Someone actually notices me for once.
0:22:52 > 0:22:54You have no idea how miserable we become.
0:22:54 > 0:22:57Like a non-person, a ghost.
0:22:58 > 0:23:00That's what's going to finish me off, I tell you.
0:23:00 > 0:23:03I noticed you weren't there.
0:23:03 > 0:23:05Why don't you let me do the garden?
0:23:05 > 0:23:07We could do it together, if you like?
0:23:08 > 0:23:10- Come on, you can see how desperate he is.- No!
0:23:10 > 0:23:12Please, Mrs Donovan.
0:23:12 > 0:23:14I just want to help.
0:23:14 > 0:23:17Why? You don't know anything about me!
0:23:17 > 0:23:20I could get that window sorted for you,
0:23:20 > 0:23:21get you some shopping in?
0:23:21 > 0:23:23And if you'll let me come and see you again,
0:23:23 > 0:23:25I can do some blood tests
0:23:25 > 0:23:27and have you referred for an assessment for care services.
0:23:27 > 0:23:29I won't be railroaded!
0:23:29 > 0:23:31No-one's railroading you. It's completely up to you.
0:23:31 > 0:23:36Nothing will happen unless you agree to it first. I promise.
0:23:36 > 0:23:37Well, if you're that desperate.
0:23:37 > 0:23:40- And I can come again? - Will it shut you up?
0:23:40 > 0:23:42Well, I can't guarantee that. SHE CHUCKLES
0:23:42 > 0:23:45But I'll call you later to arrange for an appointment, OK?
0:23:45 > 0:23:46And I'll give you a knock,
0:23:46 > 0:23:49see if you want anything from the shops, Mrs Donovan.
0:23:49 > 0:23:51Oh, give over! It's Kate.
0:23:51 > 0:23:53No-one calls me Mrs Donovan. I was having you on.
0:23:53 > 0:23:56Now, excuse me a minute...
0:23:57 > 0:23:59..while I just pop to the bathroom.
0:24:01 > 0:24:03And don't nick anything, will you?
0:24:07 > 0:24:10- Thanks, Ben.- Nah. Thank you.
0:24:10 > 0:24:13She's right, though, social-care support is pretty diminished.
0:24:13 > 0:24:16And there's no guarantee that Kate would accept what she was offered, anyway.
0:24:16 > 0:24:19Yeah, I know. It was the same with my nan,
0:24:19 > 0:24:21and she had family to help her.
0:24:22 > 0:24:26- Pretty terrifying, isn't it, being old and on your own?- Yeah.
0:24:26 > 0:24:28When people can do the basics,
0:24:28 > 0:24:31they just fall through the gaps, don't you think?
0:24:31 > 0:24:35I mean, you're on the front line, you must see this all the time.
0:24:35 > 0:24:36Yeah, I suppose so.
0:24:36 > 0:24:38I'll look out for Kate, fill in the gaps.
0:24:41 > 0:24:45BABY WAILS
0:24:50 > 0:24:54WAILING ECHOES
0:25:05 > 0:25:07- I've got to go.- What's the matter?
0:25:07 > 0:25:09- I can't!- What's the matter?- I can't!
0:25:09 > 0:25:11Hey, hey, hey! I haven't got her! Ooo!
0:25:11 > 0:25:13Why are you doing that?
0:25:13 > 0:25:16What's the matter with you?
0:25:17 > 0:25:19JJ SIGHS
0:25:22 > 0:25:24Time flies when you're having fun.
0:25:24 > 0:25:25Mm.
0:25:27 > 0:25:29Winifred...
0:25:30 > 0:25:32I don't know what to say.
0:25:32 > 0:25:34These...
0:25:36 > 0:25:38These last few months have been some of the best of my life.
0:25:40 > 0:25:43- I honestly... - Let me say something. I, er...
0:25:46 > 0:25:48You are a wonderful man.
0:25:48 > 0:25:50- Right back at you. - Please, just let me finish.
0:25:53 > 0:25:55This day has made me realise how special you are.
0:25:59 > 0:26:01- JJ...- Come here!- No.
0:26:03 > 0:26:05No. Just, er...
0:26:10 > 0:26:11You won't change your mind?
0:26:17 > 0:26:20There is nothing I can do to make you change yours?
0:26:25 > 0:26:26So...
0:26:29 > 0:26:30..there it is.
0:26:33 > 0:26:36Goodbye, John James.
0:26:40 > 0:26:42I'll see you, Winifred.
0:26:42 > 0:26:44Te amo.
0:27:16 > 0:27:18- I'll call the police! - And tell them what,
0:27:18 > 0:27:21an admirer gave you a rose?
0:27:23 > 0:27:25BABY WAILS
0:27:29 > 0:27:30What is going on?!
0:27:30 > 0:27:33You have been jumpy since the moment we sat down in here!
0:27:33 > 0:27:35We touched on confidence last time.
0:27:35 > 0:27:38- How long's that been a problem? - A lifetime.