0:00:28 > 0:00:29'When's it ready?'
0:00:29 > 0:00:32Well, the garage said it would be ready about four.
0:00:32 > 0:00:33Sorry!
0:00:33 > 0:00:35So I may need a lift.
0:00:35 > 0:00:38Well, get me one of those nice pastries and I'm your woman.
0:00:38 > 0:00:39So, what's the gossip?
0:00:39 > 0:00:41I'm not here to gossip!
0:00:41 > 0:00:44I'm attending a conference in post-operative care, then apparently,
0:00:44 > 0:00:47I've been invited to join some old colleagues from St Phil's for supper.
0:00:47 > 0:00:48Well, you should go.
0:00:48 > 0:00:50- Letherbridge Metropole?- Really?
0:00:50 > 0:00:53Yeah, absolutely! It'll be fun.
0:00:53 > 0:00:55'Listen, Heston, I have got a clinic in ten minutes,
0:00:55 > 0:00:57'so let's speak later.
0:00:57 > 0:01:01'Some of us are still slumming it in the overstretched, underpaid NHS.
0:01:01 > 0:01:04'You enjoy rubbing shoulders with those surgeons, OK, big boy?'
0:01:08 > 0:01:09Good morning.
0:01:12 > 0:01:16I'm looking for a draft recruitment ad - the concierge's job.
0:01:16 > 0:01:20- It's for The Gazette. It's covered in my notes.- Haven't seen it.
0:01:20 > 0:01:23Has it ever occurred to you that our guests appreciate
0:01:23 > 0:01:24a certain standard of decor?
0:01:27 > 0:01:29And what has happened to your hair?
0:01:29 > 0:01:31Can't find a bobble.
0:01:31 > 0:01:36No ad, no bobble. Keep this up, might be no job.
0:01:59 > 0:02:01Oh, sorry!
0:02:01 > 0:02:02Shall we dance?
0:02:02 > 0:02:05- Yeah, let's. After you, please. - Yeah? OK.
0:02:05 > 0:02:07And let me get this, I insist.
0:02:07 > 0:02:09Oh, no, you were here first.
0:02:09 > 0:02:12Yeah, but I'm a gentleman, though, so, if you don't go in, I have to find a cape,
0:02:12 > 0:02:15lay it over a muddy puddle and then it'll all get really messy.
0:02:15 > 0:02:18OK, sir. But I let you win.
0:02:20 > 0:02:22Cape?
0:02:22 > 0:02:23Sir Walter Raleigh?
0:02:24 > 0:02:26You've got so much to learn!
0:02:30 > 0:02:33- And your name tag, in case you forget who you are.- Thank you.
0:02:33 > 0:02:35And freshly brewed coffee over there.
0:02:35 > 0:02:38I'd say you've got at least 15 minutes.
0:02:38 > 0:02:42Oh, I believe we've booked you some parking?
0:02:42 > 0:02:43Oh, yes, sorry.
0:02:43 > 0:02:46That's a saga involving a classic Jag I'm very fond of
0:02:46 > 0:02:50and someone called Gary on the Derby Road who forgot to fix it.
0:02:50 > 0:02:54Ah. Occupational hazard of driving a classic, Dr Carter.
0:02:54 > 0:02:57My downfall was an MG Midget.
0:02:57 > 0:03:01Flamenco red, wire wheels. It taught me one lesson, though -
0:03:01 > 0:03:05something worth having is worth suffering over.
0:03:05 > 0:03:06Very true.
0:03:06 > 0:03:09However, you will spend a little time apart.
0:03:10 > 0:03:12Now, local cab firm, in case you need them.
0:03:12 > 0:03:18Just mention Bob - concierge on the desk. Welcome to The Met!
0:03:18 > 0:03:19Thank you very much, Bob.
0:03:19 > 0:03:21Pleasure.
0:03:21 > 0:03:22Ah, thank you.
0:03:39 > 0:03:42Have you booked your world cruise yet or are you sticking to Plan A?
0:03:42 > 0:03:45Well, at the moment, I'll just be glad to get through this lot, actually.
0:03:45 > 0:03:48Play your cards right, you might not have to.
0:03:48 > 0:03:52I've been having an off-the-record chat with HR.
0:03:52 > 0:03:55Thought you might like to see your likely retirement package,
0:03:55 > 0:03:57should you decide to go down that route.
0:03:57 > 0:03:59Of course, if you've got your heart set on The Quadrant,
0:03:59 > 0:04:02so be it, but you'd be a fool not to read this.
0:04:03 > 0:04:05How long have you been here?
0:04:05 > 0:04:07Oh, 37 years.
0:04:07 > 0:04:08You'd get less for murder!
0:04:10 > 0:04:13I was talking to a couple about you the other day.
0:04:13 > 0:04:15Both retired at 61.
0:04:15 > 0:04:19Couldn't believe you were still slaving away at 69.
0:04:19 > 0:04:21I said to them, "I hope I'm as good!"
0:04:23 > 0:04:24As good at what?
0:04:24 > 0:04:27As good as you, at your age!
0:04:39 > 0:04:41SHE SIGHS
0:04:45 > 0:04:47Oh, my days!
0:04:54 > 0:04:56I thought you were going shopping.
0:04:56 > 0:04:58Yes, I'm going now.
0:04:58 > 0:05:00But I have just been getting Marnie back to sleep.
0:05:00 > 0:05:01What are you doing?
0:05:01 > 0:05:04I'm trying to find my car keys.
0:05:04 > 0:05:06Are they not hanging up?
0:05:06 > 0:05:09Karen, if they were hanging up, then I wouldn't be looking for them, would I?
0:05:15 > 0:05:16Bobcat!
0:05:21 > 0:05:24Does Mrs Grant know you've materialised?
0:05:24 > 0:05:27Umbridge? So sweet to me(!)
0:05:27 > 0:05:29Sh! You shouldn't call her that.
0:05:29 > 0:05:33Well, she can't hear me. Totally under my spell.
0:05:34 > 0:05:37You know in Star Wars, when the Jedis use mind tricks?
0:05:37 > 0:05:39Just now, she's like,
0:05:39 > 0:05:41"Oh, Cat Macari, what's happened to your hair?"
0:05:41 > 0:05:42Only, I'm like,
0:05:42 > 0:05:46"Transfer Cat over to The Quadrant with Bob when he leaves next week.
0:05:46 > 0:05:51"They're like R2 and C-3PO. They belong together!"
0:05:51 > 0:05:54So, what happened...to the hair?
0:05:54 > 0:05:58Oh, I misread the label. But I found this.
0:06:00 > 0:06:04"The Quadrant, Met's chic and exciting sister hotel.
0:06:04 > 0:06:07"From its day spa and chill lounge
0:06:07 > 0:06:10"to a state-of-the-art conference suite and roof garden,
0:06:10 > 0:06:16"The Quadrant offers the final word in style and informal elegance!"
0:06:16 > 0:06:19Ah! And has she said anything?
0:06:19 > 0:06:22- About my hair?- About recommending you for The Quadrant?
0:06:23 > 0:06:25She's playing it cool - knowledge is power.
0:06:25 > 0:06:27Been the same since she arrived.
0:06:28 > 0:06:30Has she had another go at you about retiring?
0:06:30 > 0:06:32I was supposed to read some letter from HR.
0:06:32 > 0:06:35Don't do it! It's a trap, Bobbin!
0:06:35 > 0:06:39This time next week, me and you, first day at The Quadrant,
0:06:39 > 0:06:41it'll be vista la hasta, baby!
0:06:51 > 0:06:52You numpty!
0:06:54 > 0:06:57In your unlocked car, along with the house keys!
0:06:57 > 0:06:59I don't know what they were doing there.
0:06:59 > 0:07:02- Waiting to get stolen so we could all be murdered in our sleep. - KNOCK ON DOOR
0:07:02 > 0:07:04Well, for that to happen, we would all have to be asleep!
0:07:04 > 0:07:06Oh, don't you dare!
0:07:06 > 0:07:07- Likewise.- Hello?
0:07:07 > 0:07:11I'm not going to have some stupid argument about who's the most exhausted!
0:07:11 > 0:07:13Well, obviously me, so while I pop out to do the shopping,
0:07:13 > 0:07:16why don't you do something useful and make this place tidy?
0:07:18 > 0:07:22Oh, right! Oh, right! I'll do some tidying, then, shall I?
0:07:22 > 0:07:23Karen!
0:07:23 > 0:07:26No, no, no, you're right! Place is a pig sty!
0:07:26 > 0:07:29- Wouldn't want the burglars seeing it like this!- Karen!
0:07:30 > 0:07:31Mrs Tembe!
0:07:33 > 0:07:35The front door was open.
0:07:35 > 0:07:38I did call earlier and there was no answer.
0:07:38 > 0:07:39I got concerned.
0:07:40 > 0:07:43I just wanted to make sure that everything was all right.
0:07:49 > 0:07:53Jimbolino, what's going on with you and Megan?
0:07:53 > 0:07:55I was just being polite. There's nothing to know.
0:07:55 > 0:07:56Really?
0:07:56 > 0:07:59Yeah. I'm not saying I'm not attracted to her.
0:07:59 > 0:08:00What does that mean?
0:08:00 > 0:08:02It means she doesn't mix work with pleasure.
0:08:02 > 0:08:05- So, you have asked her out? - Yeah, sort of.
0:08:05 > 0:08:06Well, what does that mean?
0:08:06 > 0:08:09That means I have patients that I would like to see.
0:08:13 > 0:08:15Right, I'm off.
0:08:15 > 0:08:17Are you sure you're going to be all right?
0:08:17 > 0:08:19Yeah, assuming no-one's moved the supermarket.
0:08:23 > 0:08:25Oh! Just as long as he comes back.
0:08:25 > 0:08:26I can't do this without him.
0:08:28 > 0:08:30I am going to ask a direct question.
0:08:31 > 0:08:32Can I do anything else?
0:08:32 > 0:08:34I don't deserve anything else.
0:08:34 > 0:08:40Mrs Hollins, I am just asking, do you need one or two hours to go for a walk,
0:08:40 > 0:08:46or perhaps some unbroken sleep, or maybe a long hot bath?
0:08:49 > 0:08:51After all the things I said about JJ?
0:08:52 > 0:08:57Yeah, well, JJ is probably sitting in a bar belonging to one of his friends in Spain.
0:08:59 > 0:09:01We are no longer together.
0:09:01 > 0:09:02Oh, Mrs Tembe.
0:09:02 > 0:09:07Mrs Hollins, please. I have come here for one reason -
0:09:07 > 0:09:08to spend the morning helping you.
0:09:10 > 0:09:11So...
0:09:14 > 0:09:17- ..tea or coffee?- Oh!
0:09:18 > 0:09:20No, I don't think he does.
0:09:20 > 0:09:23KNOCK ON DOOR
0:09:23 > 0:09:24I'll call you back.
0:09:24 > 0:09:25Bye.
0:09:27 > 0:09:28Were you born in a barn?
0:09:32 > 0:09:33Have you read the letter?
0:09:33 > 0:09:36I really wanted a word about Cat Macari.
0:09:36 > 0:09:40When you spoke to HR, did anyone mention her?
0:09:40 > 0:09:43Is this the Cat Macari who's dyed her hair pink?
0:09:43 > 0:09:46The one who's got her heart set on The Quadrant.
0:09:46 > 0:09:50Mrs Grant, if I can put your mind at rest.
0:09:50 > 0:09:54I've seen kids like Cat a dozen times over the years.
0:09:54 > 0:09:59Hangovers, black eyes. Pink hair is the least of it.
0:10:02 > 0:10:05There is another reason why I haven't opened this yet.
0:10:06 > 0:10:11To tell you the truth, I enjoy working here.
0:10:11 > 0:10:13I don't feel I'm ready for retiring.
0:10:14 > 0:10:17Yes, I am 70 next year,
0:10:17 > 0:10:22and I agree, I will have to consider it, but, before I think about
0:10:22 > 0:10:26my future, I would really like to know about Cat's.
0:10:27 > 0:10:34Well, that's not really any of your business. I believe you are still concierge and not HR manager.
0:10:36 > 0:10:40But if that's what you want, Bob, I'll go and see her.
0:10:40 > 0:10:41Thank you.
0:10:43 > 0:10:47Surgical registrar, he used to keep a lucky rabbit's foot under his scrubs!
0:10:47 > 0:10:49What did we call him?
0:10:49 > 0:10:51- Warren!- Warren! Oh, excuse me?
0:10:51 > 0:10:54- Are these for everybody? Thank you. - Don't they feed you at The Mill?
0:10:54 > 0:10:56Well, actually, they're not all for me.
0:11:27 > 0:11:30Concierge reminded me we need to talk about The Quadrant.
0:11:30 > 0:11:32So, do me a favour.
0:11:32 > 0:11:36Just remind me what qualities you feel you bring.
0:11:36 > 0:11:38- Enthusiasm.- Mm-hm.
0:11:38 > 0:11:42- Experience?- Yes. Well, no, but I love working with Bob.
0:11:42 > 0:11:44And what about honesty?
0:11:45 > 0:11:49Has Bob taught you to be straight with your employer?
0:11:49 > 0:11:50Let's have a little test, shall we?
0:11:50 > 0:11:55So, first of all, I come along and I find your troll back,
0:11:55 > 0:11:57exactly where I said I didn't want it,
0:11:57 > 0:11:59but I thought, OK.
0:12:00 > 0:12:04So I go to put it away, and I find this.
0:12:06 > 0:12:08Did you hide this from me?
0:12:10 > 0:12:13You are the last person on Earth I would recommend to The Quadrant.
0:12:13 > 0:12:15Don't pull a face at me, madam!
0:12:15 > 0:12:17Last time I saw a mouth like that, it had a hook in it!
0:12:25 > 0:12:26I remember that so well.
0:12:26 > 0:12:29Young lady! Lesson one on your customer care course.
0:12:29 > 0:12:30I'm sorry?
0:12:30 > 0:12:32Always listen to the customer's name.
0:12:32 > 0:12:35I'm a Consultant Surgeon, not a General Physician.
0:12:35 > 0:12:37This should say Mr Rhodes.
0:12:37 > 0:12:40I'll tell you what, Mr Rhodes. Find yourself someone else to...
0:12:40 > 0:12:42Well, hello? You're the receptionist!
0:12:48 > 0:12:49Excuse me.
0:12:50 > 0:12:53Mr Rhodes, I'm so sorry!
0:12:57 > 0:12:59SHE GROANS
0:12:59 > 0:13:01- Are you all right? - I'm...all...right.- I'm a doctor.
0:13:01 > 0:13:04- Get off me! - SHE GROANS
0:13:04 > 0:13:07- Is she all right? - Is there anywhere I can take her? - Yes, that way to the staffroom.
0:13:07 > 0:13:08OK, just right here.
0:13:08 > 0:13:11There we go, that's it. Easy. There we are.
0:13:16 > 0:13:19Wow, Mrs Tembe!
0:13:19 > 0:13:22Now, don't take this the wrong way, but seriously, will you marry me?
0:13:24 > 0:13:30Careful, Mrs T! It's a passport to a lifetime of domestic chaos!
0:13:30 > 0:13:35Domestic chaos I can handle. It makes a welcome change
0:13:35 > 0:13:37from thrill-seeking and the freedom of the open.
0:13:40 > 0:13:42Mrs Tembe split up with JJ.
0:13:42 > 0:13:43He's gone off to Spain.
0:13:43 > 0:13:46Oh, really? You must feel awful.
0:13:46 > 0:13:48Well, I am somewhere between being fine
0:13:48 > 0:13:54and being very upset. I cannot pretend that it has been easy.
0:13:54 > 0:13:55But I will be fine.
0:13:56 > 0:13:58Is that all you got?
0:13:58 > 0:13:59No, no. There's more in the car.
0:13:59 > 0:14:01- So we can do lunch?- Yeah.
0:14:01 > 0:14:05All right. Well, in that case, I will be leaving.
0:14:05 > 0:14:07Are you kidding? Sit down there, lady!
0:14:07 > 0:14:09- Yes, I insist.- And I insist.
0:14:09 > 0:14:12And if Marnie was awake, she would really, really insist.
0:14:12 > 0:14:17Well, in that case, there is one member of the wonderful
0:14:17 > 0:14:20Hollins family which I would very much like to meet.
0:14:20 > 0:14:22BABY CRIES
0:14:22 > 0:14:25You can say what you want, but that's uncanny!
0:14:29 > 0:14:30So, have you asked her or not?
0:14:30 > 0:14:33OK, the mistake Dr Granger makes here is thinking that speaking
0:14:33 > 0:14:37sotto voce is going to escape rather than heighten my interest.
0:14:37 > 0:14:41I have been trying to encourage Jimmi to ask Megan out.
0:14:41 > 0:14:44OK, right, my advice is and has always been,
0:14:44 > 0:14:47avoid any kind of relationship with a female shrink -
0:14:47 > 0:14:50Freudian, Jungian, they are all the same.
0:14:50 > 0:14:52Most men lead lives of quiet desperation.
0:14:52 > 0:14:54We're happier that way.
0:14:54 > 0:14:55Happier what way?
0:14:55 > 0:14:57Oh, you'll be sorry.
0:14:57 > 0:14:59No, no. Sid is just the man.
0:15:01 > 0:15:03Go on, then. Megan - hot or not?
0:15:04 > 0:15:07Have I just walked into a strip club?
0:15:07 > 0:15:09How would you go about chatting her up?
0:15:09 > 0:15:12Well, I'd start by not objectifying her.
0:15:12 > 0:15:17Of course, of course. Of course, but do you think she's...you know?
0:15:18 > 0:15:23Well, yeah, she is quite...you know. Why, do you?
0:15:23 > 0:15:25It doesn't matter what I think.
0:15:25 > 0:15:26I'm more interested in what Jimmi thinks.
0:15:26 > 0:15:29I've already asked her out.
0:15:29 > 0:15:31The art of courtship made as romantic as running for a bus!
0:15:31 > 0:15:33But that's kind of the problem, isn't it?
0:15:33 > 0:15:35You never really know what someone's truly feeling.
0:15:35 > 0:15:39Which is precisely why I have devised and am considering
0:15:39 > 0:15:41publishing my own theorem.
0:15:41 > 0:15:44The Al Haskey Zinger Test, copyright.
0:15:44 > 0:15:45What's that, then?
0:15:45 > 0:15:49OK. Courtship is a ritualised joust in which
0:15:49 > 0:15:52the woman is only going to accept approaches from her romantic equal.
0:15:52 > 0:15:57She will reject any approach from some overcautious nice guy
0:15:57 > 0:16:02in favour of a male with the self-assuredness to laugh at himself.
0:16:02 > 0:16:05So all you've got to do is make some little self-deprecating gag.
0:16:05 > 0:16:07For example, say you're at a summer barbecue,
0:16:07 > 0:16:09you approach the barbecue and say something like,
0:16:09 > 0:16:14"Hey, the last time I lit one of these bad boys, it burnt my eyebrows off."
0:16:14 > 0:16:16If she laughs, then... It's a big if,
0:16:16 > 0:16:20but if she laughs, then you know she's up for it.
0:16:20 > 0:16:23She has pinged you as a potential match.
0:16:23 > 0:16:24Yeah, and then what?
0:16:24 > 0:16:27Well, then that's a matter of the birds and bees, isn't it?
0:16:31 > 0:16:33- DANIEL WHISTLES - All right, boys?- Mm-hm.
0:16:37 > 0:16:41- So?- So?- What you going to do, Jimmi?
0:16:41 > 0:16:42- Jimmi?- Jimmi?
0:16:42 > 0:16:45- What you going to do? - Jimmi, that was good advice there!
0:16:46 > 0:16:48He won't do anything.
0:16:49 > 0:16:51- Does that hurt?- No.- There? - No, it's all right.
0:16:52 > 0:16:55Ah. How is she?
0:16:55 > 0:16:56Well, I don't think it's appendicitis,
0:16:56 > 0:16:59but I think it's probably best if someone goes with Cat to A&E.
0:16:59 > 0:17:02Yes, Ed is going to take her. How are you feeling, Cat?
0:17:02 > 0:17:04I want to smack someone.
0:17:04 > 0:17:06How long have you been having stomach pains?
0:17:06 > 0:17:10- A week. - Mm-hm. Regular bowel movements?
0:17:10 > 0:17:13I wouldn't set your watch. I haven't been since yesterday morning.
0:17:13 > 0:17:16- Mm-hm. How are things at work? - How do you mean?
0:17:16 > 0:17:18Well, sometimes, bowel spasm can be caused by stress.
0:17:18 > 0:17:20Is there anything bothering you?
0:17:20 > 0:17:22You mean like anyone?
0:17:22 > 0:17:25Dolores Umbridge, our lovely new manager.
0:17:25 > 0:17:27Oh, as in the character from Harry Potter?
0:17:27 > 0:17:29You can explain what things are like, Bob.
0:17:29 > 0:17:31You're the only one who isn't scared of her.
0:17:31 > 0:17:34Say her name backwards in the mirror in the ladies' loos,
0:17:34 > 0:17:35do you know you see the devil?
0:17:35 > 0:17:37Ah, that'll be Ed.
0:17:37 > 0:17:38I'll catch you later.
0:17:44 > 0:17:45Oh, dear.
0:17:53 > 0:17:55Ah. I need a word about Cat.
0:17:55 > 0:17:58Oh, our charming receptionist who's just flipped her lid?
0:17:58 > 0:18:01She's been under pressure, a lot of stress.
0:18:01 > 0:18:04She's also under the illusion that I was going to recommend her to The Quadrant!
0:18:04 > 0:18:06What have you been telling her?
0:18:06 > 0:18:09She'll be lucky to keep her job here after all of this!
0:18:09 > 0:18:12That would take the pressure off a bit, wouldn't it?
0:18:12 > 0:18:14I would think about yourself, if I were you.
0:18:15 > 0:18:18Perhaps you are getting too old for this, Bob.
0:18:21 > 0:18:24- You asked for a shirt, Bob. - Ah, David, thank you very much.- OK.
0:18:25 > 0:18:27- Thank you.- OK, pleasure.
0:18:31 > 0:18:34Here she is! The guest of honour!
0:18:36 > 0:18:37Oh!
0:18:40 > 0:18:41Hello!
0:18:43 > 0:18:45Oh, I don't remember any of this with Jack and Immie,
0:18:45 > 0:18:47but Rob says it nearly killed me.
0:18:47 > 0:18:51Yes, well, I am sure it does not get any easier.
0:18:51 > 0:18:54It was a struggle at first, wasn't it, chicken?
0:18:55 > 0:18:59We didn't bond for a couple of days. But I think we're over the worst of it now.
0:18:59 > 0:19:03I think we must have got a whole four hours' sleep last night.
0:19:03 > 0:19:04Something like that.
0:19:04 > 0:19:07Yes, well, it looks like you have bonded now.
0:19:07 > 0:19:08I would say superglued.
0:19:08 > 0:19:10KAREN CHUCKLES
0:19:16 > 0:19:22# Golden slumbers kiss your eyes
0:19:24 > 0:19:29# Smiles await you when you rise
0:19:30 > 0:19:35# Sleep, pretty baby, do not cry
0:19:37 > 0:19:43# And I will sing a lullaby. #
0:19:53 > 0:19:55"If you're leaving, can I come with you?"
0:19:57 > 0:20:00The Met built a sister hotel about six months back.
0:20:00 > 0:20:01The Quadrant?
0:20:01 > 0:20:04It's beautiful. State-of-the-art.
0:20:04 > 0:20:08And I am supposed to join as head concierge next week.
0:20:09 > 0:20:13Cat has set her heart on coming with me.
0:20:13 > 0:20:16- But she's fallen foul of your new manager?- Mm-hm.
0:20:18 > 0:20:22I've been the concierge at The Met for over 30 years, Dr Carter.
0:20:22 > 0:20:25I'd been in a few dead-end jobs since I left school.
0:20:27 > 0:20:32Walked into this place that day they planted all this...
0:20:34 > 0:20:37..and suddenly I knew what I wanted.
0:20:41 > 0:20:45This hotel, it's taught me everything. It's defined me.
0:20:46 > 0:20:50Concierge, it's not a job, it's an identity.
0:20:51 > 0:20:56It's who I've become. I'm 70 next year.
0:20:58 > 0:21:00And I'm not going to change.
0:21:01 > 0:21:07Then I respectfully suggest you don't forget who you really are.
0:21:33 > 0:21:35OK, so, cards on the table.
0:21:35 > 0:21:37I would like to take you out to dinner.
0:21:37 > 0:21:41And if you say yes, I'll tell you the secret to Al Haskey Zinger.
0:21:43 > 0:21:45Er...
0:21:45 > 0:21:47That's...
0:21:47 > 0:21:48French, maybe?
0:21:48 > 0:21:51I'm really sorry, Jimmi. I have to say no.
0:21:52 > 0:21:57Um... I would absolutely love to go to dinner with you.
0:21:57 > 0:21:58I'm flattered.
0:22:00 > 0:22:02So, what's the problem?
0:22:04 > 0:22:08Er... I think it's important to keep professional boundaries.
0:22:08 > 0:22:10That's no comment on you. Um...
0:22:12 > 0:22:14Do you know, I'm actually really glad that you asked?
0:22:14 > 0:22:16I think you've done it really beautifully.
0:22:18 > 0:22:19- Sorry.- No, it's OK.
0:22:21 > 0:22:23- It's OK?- Yeah, it's OK. I'll let you win this.
0:22:26 > 0:22:27OK.
0:22:31 > 0:22:33Mrs Grant, could I have a word?
0:22:33 > 0:22:34Is this about Cat?
0:22:34 > 0:22:40- No, it's about me. You asked me to consider retiring.- Ah.
0:22:40 > 0:22:43Well, I've had lots of jobs over the years.
0:22:44 > 0:22:48But this is the only one that I really cared about,
0:22:48 > 0:22:51and I'm way too attached to just let it go.
0:22:51 > 0:22:53Then you're way too soft.
0:22:53 > 0:22:57Don't tell me I'm soft. It's hard being soft.
0:22:57 > 0:22:58It takes patience.
0:23:00 > 0:23:02And I've only just realised that today.
0:23:03 > 0:23:06You see, this is the thing, Mrs Grant, about work -
0:23:06 > 0:23:09it's just the same as life. We're all still learning.
0:23:10 > 0:23:14But I don't think you've learnt a single thing from The Met.
0:23:14 > 0:23:19You've been too busy trying to rip its heart out, and today is the day it's going to change!
0:23:21 > 0:23:25Now, have you ever had lunch in the garden?
0:23:26 > 0:23:33Tomorrow - note to self - if it's a sunny day, sandwich with Bob!
0:23:33 > 0:23:37There are lots of sweet peas, lots of lilacs,
0:23:37 > 0:23:42a drop of water, a bit of TLC - you'd be amazed!
0:23:47 > 0:23:49What's this?
0:23:49 > 0:23:51A bunch of flowers to soften things up.
0:23:56 > 0:24:00I'm not retiring. And I'm not going to The Quadrant.
0:24:02 > 0:24:05You're going to love it here, Mrs Grant. I'm Bob.
0:24:06 > 0:24:10Welcome to The Met. I'm your new concierge!
0:24:14 > 0:24:20JIMMI WHISTLES
0:24:20 > 0:24:22Why is Jimmi whistling?
0:24:22 > 0:24:24Did you ask Megan out again?
0:24:24 > 0:24:28Yep, and she said no because she needs her boundaries.
0:24:28 > 0:24:31She said no? Well, why the smile earlier?
0:24:31 > 0:24:34Because it's been a long time since I've asked someone out.
0:24:34 > 0:24:35And I'm happy with how it went.
0:24:37 > 0:24:39Jimmi's happy.
0:24:39 > 0:24:43Yes, I am. So now we can all move on.
0:24:52 > 0:24:54Ah. Finished already?
0:24:54 > 0:24:56Well, I think I've had quite enough excitement for one day.
0:24:56 > 0:25:00- Thank you, Bob. - Excuse me. About the flowers.
0:25:01 > 0:25:03I've decided not to keep them.
0:25:03 > 0:25:06I thought I'd have them sent up to Cat.
0:25:08 > 0:25:09Anyway, pollen makes me sneeze.
0:25:14 > 0:25:17I spoke to Cat - nothing to worry about.
0:25:17 > 0:25:20- This time tomorrow, she'll be fine. - Good.
0:25:22 > 0:25:27Donna, thank you very much. I also took the liberty of talking to Chef.
0:25:27 > 0:25:30An assortment of pastries, with his compliments.
0:25:30 > 0:25:32That is very kind of you, Bob.
0:25:34 > 0:25:37And that will be a taxi for Carter.
0:25:37 > 0:25:38How did you manage that?
0:25:38 > 0:25:41Courtesy of Gary on the Derby Road.
0:25:41 > 0:25:42That is amazing.
0:25:42 > 0:25:44We give them a fair bit of trade
0:25:44 > 0:25:47so I suggested it was the least he could do.
0:25:49 > 0:25:53Dr Carter, it's been a pleasure to meet you.
0:25:53 > 0:25:56And you too, Bob. Thank you very much.
0:25:56 > 0:25:58- And good luck.- Thank you.
0:26:08 > 0:26:10BABY CRIES
0:26:46 > 0:26:47SHE MOUTHS
0:27:00 > 0:27:02BABY CRIES
0:27:04 > 0:27:07Where are you going? Well?
0:27:07 > 0:27:09- Was she afraid? - There's no way Sam's scared of me.
0:27:09 > 0:27:11- Get off!- What's happening there?
0:27:11 > 0:27:15Excuse me! I've lost a baby in a buggy!
0:27:15 > 0:27:17- BABY CRIES - You want to call the police, mate!
0:27:17 > 0:27:18I am the police!
0:27:20 > 0:27:21I am the police.