0:00:10 > 0:00:12PANICKED MOANS
0:00:12 > 0:00:14No! No!
0:00:36 > 0:00:38Police, please.
0:00:41 > 0:00:45I'm Darleen Fyles, there's a man following me in the park,
0:00:45 > 0:00:47I'm scared. Can someone help me?
0:00:47 > 0:00:50Can someone come get me, please?
0:01:01 > 0:01:03Hurry up, Mum.
0:01:04 > 0:01:08So, what you're saying is you don't want her back at all then?
0:01:08 > 0:01:10Until she gets her head sorted out,
0:01:10 > 0:01:12it's best all round if she stays here.
0:01:12 > 0:01:16There's never been any rhyme or reason for our Darleen.
0:01:16 > 0:01:21She's... She's just a fantasist, or whatever you call it.
0:01:21 > 0:01:22It's all in the notes.
0:01:22 > 0:01:25Attacked by a group of older boys when she was ten,
0:01:25 > 0:01:27the police were involved...
0:01:27 > 0:01:31That's when the obsession with medical and police TV dramas...
0:01:31 > 0:01:36- And now there's these phone calls to the emergency services...- Yeah.
0:01:36 > 0:01:39- You want us to look at long-term living arrangements, yeah?- Yeah!
0:01:39 > 0:01:44Darleen is under the impression that she's going to move back home. You need to tell her the truth.
0:01:44 > 0:01:47I will. I'm going to have a do for my birthday. I'll talk to her then.
0:01:47 > 0:01:51I'll arrange a meeting with the team, look at the options.
0:01:51 > 0:01:53How long are you going to be, Mum?
0:01:53 > 0:01:57Why don't you come in and sit down for a minute, eh, Darleen?
0:01:57 > 0:01:59There WAS a man who followed me.
0:01:59 > 0:02:02He was fat and he smelled of the chippy.
0:02:02 > 0:02:06Come on Darleen! What did we say about all that palaver, eh?
0:02:06 > 0:02:11If you can't even go two weeks without calling 999...
0:02:13 > 0:02:15I flamin' hate living at Langton Lane.
0:02:15 > 0:02:17Full of druggies and alkies.
0:02:17 > 0:02:20- HE MIMICS SEAN CONNERY - Miss Moneypenny should go back and...
0:02:20 > 0:02:23Stop talking like that, James! Can't you see I'm not in the mood?
0:02:23 > 0:02:26And, sorry, but I don't want to go back there just yet, all right?
0:02:26 > 0:02:29I've got to go back to work in a minute. What are you going to do?
0:02:29 > 0:02:32I could go in that room where you keep your polishes and things?
0:02:32 > 0:02:37The supply cupboard? All right, then, but you can't go wandering about.
0:02:37 > 0:02:41You're the best James Bond in the whole world, James, yay!
0:02:46 > 0:02:49So if anyone sees you, just say you need to use the toilet, OK?
0:02:49 > 0:02:50OK!
0:03:06 > 0:03:09- Stay here and keep quiet.- James, suppose I really need the loo?
0:03:09 > 0:03:13Visitor's bathroom next door but I'll keep nipping back.
0:03:13 > 0:03:14Ah, OK!
0:03:16 > 0:03:19- AS CONNERY: - And if Miss Moneypenny needs to spend a penny,
0:03:19 > 0:03:22then I shall spray the bathroom with the fresh scent of pine breeze.
0:03:22 > 0:03:25SHE LAUGHS
0:03:41 > 0:03:43What are you doing?
0:03:43 > 0:03:46Um, I'm waiting for someone.
0:03:46 > 0:03:48Well, you must come out of here at once.
0:03:48 > 0:03:52I'm only here cos it's freezing outside! Sorry, I'll go.
0:03:52 > 0:03:55- The cleaner, that boy, what's his name?- James. But it's not his fault.
0:03:55 > 0:03:58- James?- No! No! Please! I swear on Mum's life...
0:03:58 > 0:04:00He has no authority to invite you in here.
0:04:00 > 0:04:04- He told me to go back to Langton Lane...- This is private property.
0:04:04 > 0:04:08Me support worker made me have an argument with me mum and she was bein' a total chuffin' cow!
0:04:08 > 0:04:11- She always knows exactly what to say to wind me up.- Be quiet!
0:04:11 > 0:04:13Is he in really bad trouble now?
0:04:13 > 0:04:16Well, obviously. He can't invite in all and sundry.
0:04:16 > 0:04:21I'm not all and sundry! I'm Darleen Fyles!
0:04:21 > 0:04:23Mrs Ford will obviously have to phone the police.
0:04:23 > 0:04:27NO! No! Please! No! I promised Mum.
0:04:27 > 0:04:29You could have stolen anything!
0:04:29 > 0:04:33- There's nothing worth stealing. - SHE SOBS
0:04:33 > 0:04:35Flippin' heck!
0:04:35 > 0:04:37I think you've got some explaining to do.
0:04:37 > 0:04:41Don't, Darleen. It upsets me when you cry.
0:04:41 > 0:04:45- Have you got any tissues, please? - There's some toilet rolls in the cupboard.
0:04:45 > 0:04:47James, you work here.
0:04:47 > 0:04:51You know perfectly well that all visitors must report to reception.
0:04:51 > 0:04:53She had no coat on. She needed my help.
0:04:53 > 0:04:58- He's going to get sacked now cos of me. Aren't you, James?- Yes.
0:05:00 > 0:05:05It's Mrs Ford. I'm in for it now. She's going to phone my dad.
0:05:05 > 0:05:10- I bet you hate me, don't you? - Not really. But I did love this job.
0:05:10 > 0:05:12Oh, come with me.
0:05:12 > 0:05:16I'll look after your friend, while you finish your work.
0:05:16 > 0:05:18Come along.
0:05:18 > 0:05:22But I can take the session tomorrow if that suits?
0:05:22 > 0:05:26Right. Bye-bye.
0:05:26 > 0:05:28Oh, no, were you supposed to go to work?
0:05:28 > 0:05:35Yes, I do a voluntary workshop for some of the residents here, a couple of times a week. Arts and crafts.
0:05:35 > 0:05:38We were going to do arts and crafts at the day-centre.
0:05:38 > 0:05:41I wanted to make a picture of a cat, for Mum's birthday.
0:05:41 > 0:05:43But the lady only came twice.
0:05:43 > 0:05:45So, back to being boring.
0:05:45 > 0:05:47Every day, same old rubbish.
0:05:49 > 0:05:51I'm feeling much better now, thanks.
0:05:51 > 0:05:53Should I go and wait for Jamie outside?
0:05:53 > 0:05:56No, I don't mind if you wait here, if you'd like.
0:05:56 > 0:05:58Why aren't you at the day centre today?
0:05:58 > 0:06:02Fell out with me mum so I just legged it, didn't I? I won't be missing much.
0:06:02 > 0:06:05"This is how you make tea.
0:06:05 > 0:06:09"Introduce Mr Teabag and Mr Cup to Mrs Boiling water."
0:06:09 > 0:06:11Don't you like it there?
0:06:11 > 0:06:14There's a bloke who goes there, who likes peoples' shoes.
0:06:14 > 0:06:20He keeps stroking me shoes. Would you like that? If someone started stroking your shoes?
0:06:20 > 0:06:24- No.- No.- Why do you go then?
0:06:24 > 0:06:29It's me Essential Lifestyle Plan. innit? They treat you like you're stupid.
0:06:29 > 0:06:32Oh, who's she?
0:06:32 > 0:06:34That's my daughter, Emily.
0:06:34 > 0:06:37Is she married? Has she got any kids?
0:06:37 > 0:06:38She has a daughter.
0:06:38 > 0:06:40Smell my wrist. Go on.
0:06:42 > 0:06:44Antiseptic?
0:06:44 > 0:06:46Yeah, reminds me of me nan in hospital.
0:06:46 > 0:06:51I put it on everyday. She used to say "Our Darleen's not stupid.
0:06:51 > 0:06:54"Anybody calls her stupid, I'll box their flippin' ears in."
0:06:54 > 0:06:57Hey, and she would an' all, me nan.
0:06:57 > 0:07:00And your mother... you say you've had an argument?
0:07:00 > 0:07:03- Mmm.- Well, I'm sure it'll get sorted out.
0:07:03 > 0:07:08We need to have a bit of space, so I'm at Langton Lane for a bit.
0:07:08 > 0:07:11Assisted living. Same as you!
0:07:12 > 0:07:14Does your daughter live here too?
0:07:14 > 0:07:18No. She lives in New York. The United States.
0:07:18 > 0:07:20I know where New York is. Ever been?
0:07:20 > 0:07:23- No.- What, never?!
0:07:23 > 0:07:25Why not?
0:07:25 > 0:07:27I just haven't.
0:07:27 > 0:07:31I'm rubbish at tidying up, me.
0:07:31 > 0:07:33- Do you live here all by yourself, then?- Yes.
0:07:36 > 0:07:37Are you dead rich?
0:07:37 > 0:07:40I don't think that's your concern...
0:07:40 > 0:07:42if I were this rich I'd go to New York, me.
0:07:42 > 0:07:45Why don't you move in with your daughter, then?
0:07:45 > 0:07:47You ask an awful lot of questions.
0:07:47 > 0:07:49It's how you get to know people, isn't it?
0:07:49 > 0:07:51MOBILE PHONE RINGS No, not always.
0:07:51 > 0:07:54Oh, sorry, sorry, that's my phone.
0:07:55 > 0:07:57Oh, me mum.
0:07:59 > 0:08:01- Aren't you going to answer it? - Nope. Let her fret.
0:08:01 > 0:08:04When I phone her later, she'll be pleased to hear from me.
0:08:04 > 0:08:07That's an odd way of looking at it.
0:08:07 > 0:08:10She'll forget about being in a mood with me this morning!
0:08:10 > 0:08:12Everyone's happier that way!
0:08:15 > 0:08:20James says Mrs Ford is like a support worker for you old people here. Is she nice?
0:08:20 > 0:08:24She's very professional.
0:08:24 > 0:08:26I've had lots of support workers, me.
0:08:26 > 0:08:28And service carers.
0:08:28 > 0:08:31That's where you have to live in someone else's home.
0:08:31 > 0:08:37You have to ask for a biscuit or a sandwich when you're hungry. It's horrible, horrible.
0:08:37 > 0:08:42You see, that's why I can't wait for my mum's birthday party,
0:08:42 > 0:08:45cos I'm going to stay over for the weekend
0:08:45 > 0:08:48and then hopefully she won't ever want me to leave! Woo-hoo!
0:08:49 > 0:08:51- When's that?- Two weeks.
0:08:51 > 0:08:55It's so horrible living away from your friends and family, in'tit?
0:08:58 > 0:09:00Well, everyone does, eventually.
0:09:00 > 0:09:01Not me.
0:09:02 > 0:09:07How long would it take to make something like that, for me mum?
0:09:07 > 0:09:09Well, it depends.
0:09:09 > 0:09:14I wish I wasn't so rubbish at doing new things.
0:09:14 > 0:09:17- Haven't you got a friend who could show you how?- Nope.
0:09:17 > 0:09:21- Surely there must be someone? - Me support worker, Jen.
0:09:21 > 0:09:27She helps me with shopping and sorting the bills out and forms an' that sort of thing.
0:09:27 > 0:09:29There's no time for extra stuff.
0:09:30 > 0:09:33I suppose I could start you off...
0:09:33 > 0:09:36- keep an eye on your progress. - Are you messing?
0:09:36 > 0:09:39It would have to be cleared with your social worker first.
0:09:39 > 0:09:41Support worker. They're called support workers.
0:09:41 > 0:09:47We'd have to shop for materials and choose a simple design, considering we've got so little time.
0:09:47 > 0:09:50Do you really think I could make something for Mum?
0:09:50 > 0:09:53If you're prepared to work hard.
0:09:53 > 0:09:56I am! I am!
0:10:03 > 0:10:07Dear lord, please let me make a good present for my mum,
0:10:07 > 0:10:10and please let her take me back. Amen.
0:10:34 > 0:10:36Look at this, Diane!
0:10:36 > 0:10:41When I get a boyfriend I'll make this for him and give it to him on Valentine's Day!
0:10:41 > 0:10:43Keep the voice down, dear.
0:10:43 > 0:10:45What? A heart for my heart.
0:10:45 > 0:10:49Presents you make yourself are best cos you make 'em out of love, don't you?
0:10:49 > 0:10:51GIRLS CHUCKLE
0:10:51 > 0:10:54I think it's romantic and that's all that matters.
0:10:54 > 0:10:59Look, what do you think about that?
0:10:59 > 0:11:00Aww.
0:11:04 > 0:11:07- She's dead posh, Mum! - She's not a weirdo is she?
0:11:07 > 0:11:11- And she's helping me to create something special.- Like what?
0:11:11 > 0:11:15I can't tell you that! It's for your birthday isn't it? Surprise.
0:11:15 > 0:11:17Oh, great.
0:11:17 > 0:11:20Well, as long as you're not making a nuisance of yourself, love.
0:11:20 > 0:11:22She likes me going round there.
0:11:22 > 0:11:24Treena? Any chance of a brew? >
0:11:24 > 0:11:26I'm on the phone.
0:11:26 > 0:11:28Who's that? Is me Auntie Eileen there?
0:11:28 > 0:11:31No, no it's a friend of mine, Bob.
0:11:31 > 0:11:33Bob who? Does he live in our street?
0:11:33 > 0:11:35No, I know him from the club.
0:11:35 > 0:11:38'He's just come round to do a few jobs round the house for me.'
0:11:38 > 0:11:41So are you coming to see us at the weekend?
0:11:41 > 0:11:43No, I can't at the minute, love. I'm skint.
0:11:43 > 0:11:46- It's only £4 on the bus. - 'I've got to get back an' all, though, haven't I?'
0:11:46 > 0:11:50- It's money I haven't got at the moment, Darleen.- Typical.
0:11:50 > 0:11:52All right, I'll stay over there with you.
0:11:52 > 0:11:57- Don't start that again, Darleen, please.- I want to see you.
0:11:57 > 0:12:03Look, I'll do me best. But I can't promise anything, OK?
0:12:03 > 0:12:05SHE HANGS UP
0:12:06 > 0:12:07Who was that?
0:12:09 > 0:12:10Our Eileen. My sister.
0:12:10 > 0:12:13She's just a bit down.
0:12:29 > 0:12:31KNOCK AT DOOR
0:12:39 > 0:12:44- You're early!- Darleen can't come today. Summat's wrong. Can you go round to hers, please?
0:12:44 > 0:12:48- What's happened?- Dunno. She wouldn't tell me. She's upset.
0:12:48 > 0:12:50Why didn't she call?
0:12:50 > 0:12:52OK, thank you.
0:13:03 > 0:13:05Langton Lane Estate.
0:13:32 > 0:13:35What on Earth happened?
0:13:35 > 0:13:38Two girls at the bus stop picked on me.
0:13:38 > 0:13:42They took me purse, me mobile and me keys.
0:13:42 > 0:13:45Was there no-one around to help you?
0:13:45 > 0:13:46Yeah, but nobody was bothered.
0:13:46 > 0:13:49Oh, that's outrageous.
0:13:49 > 0:13:51Well, come on, we'll call the police.
0:13:51 > 0:13:54No! They won't be bothered either.
0:13:54 > 0:14:00You must report crimes, Darleen. You don't know, maybe the police will know who these girls are!
0:14:00 > 0:14:04Look I just want to get into me flat, Diane! But I've got no keys, have I?
0:14:04 > 0:14:07Well...has nobody got a spare pair?
0:14:07 > 0:14:12- What about your mother?- No, but you could take us round to hers.
0:14:12 > 0:14:18- I'll probably have to stay over. - Surely there's someone on site who...
0:14:18 > 0:14:20What about your social worker?
0:14:20 > 0:14:23Support worker, they're called support workers!
0:14:23 > 0:14:27And, yeah, Jen's got a set
0:14:27 > 0:14:31but I'll get into trouble off her because I'm accident prone.
0:14:31 > 0:14:36- You won't get into trouble.- I just want you to take me to my mum's!
0:14:36 > 0:14:39You won't get in to trouble, I promise you.
0:14:39 > 0:14:42Where can we find this support worker?
0:14:42 > 0:14:43Over there.
0:14:47 > 0:14:50Come on. Come on.
0:14:50 > 0:14:52They've been sat on my desk all day.
0:14:52 > 0:14:54We had a meeting this morning, she left them.
0:14:58 > 0:15:03- The incident at the bus-stop... - All part of the same fantasy.
0:15:03 > 0:15:07When did all this start? Oh, my God.
0:15:07 > 0:15:09She's not dangerous is she?
0:15:09 > 0:15:12No, only to herself.
0:15:12 > 0:15:16She's always had problems but lately it's getting worse,
0:15:16 > 0:15:19turning up at A&E with imaginary complaints...
0:15:19 > 0:15:21999 calls...
0:15:21 > 0:15:23Even today. She'll get arrested.
0:15:23 > 0:15:27Then why isn't she getting the correct professional help?
0:15:27 > 0:15:29That's what we're in the process of doing...
0:15:29 > 0:15:31But she's been here for months!
0:15:31 > 0:15:34What is her family doing about this?
0:15:34 > 0:15:35What does her mother think?
0:15:35 > 0:15:38Surely she'd be better at home, safe?
0:15:38 > 0:15:43That's never going to happen, I'm afraid. Darleen's mum doesn't... cope very well.
0:15:43 > 0:15:45What about the medical authorities?
0:15:45 > 0:15:49I've already said too much. I can't go into any more detail about Darleen's case.
0:15:49 > 0:15:53I have a friend, a highly-regarded psychiatrist.
0:15:53 > 0:15:55If I had more background information...
0:15:55 > 0:15:57Sorry if you've had a wasted journey.
0:15:59 > 0:16:02On the contrary, it's been very enlightening.
0:16:02 > 0:16:06Darleen asked for my help, clearly, because she can't get it anywhere else.
0:16:06 > 0:16:10Mrs Chapman, I don't think you understand the way the system works...
0:16:10 > 0:16:15I'm not interested in the system. Darleen asked me to find her keys. These are her keys, are they?
0:16:15 > 0:16:19Can I remind you, it is my job to help Darleen.
0:16:19 > 0:16:22Well, it's not mine.
0:16:29 > 0:16:32I told you I was rubbish at tidying up.
0:16:33 > 0:16:36Oh!
0:16:39 > 0:16:42That's my friends and family.
0:16:42 > 0:16:45You should put them up.
0:16:45 > 0:16:48Well, no point. Moving back to Mum's soon, aren't I?
0:16:48 > 0:16:51Do we have to have a big talk, now?
0:16:51 > 0:16:54- Would you like to?- No.
0:16:54 > 0:16:56What are the certificates for?
0:16:57 > 0:17:01- Oh yeah. That one's for canoeing. - Canoeing?
0:17:01 > 0:17:06That's for doing health and beauty at college, that one's for IT.
0:17:06 > 0:17:11I was rubbish at it at the day centre but I still got a certificate cos "at least I tried".
0:17:11 > 0:17:13You should have them framed.
0:17:13 > 0:17:16That one's special - for bravery. I saved someone's life!
0:17:16 > 0:17:21The computer wire were wrapped round Nicole's wheelchair and I was like 'No!' Like that.
0:17:21 > 0:17:26'No!' I unwrapped it and pushed her away. I had to be dead, dead gentle.
0:17:26 > 0:17:32- She could have got electrocuted to death. So they gave me a certificate for that.- You must be very proud.
0:17:32 > 0:17:35I am. Hey! Look at this.
0:17:35 > 0:17:37- That's rather a lot. - 53, all in order.
0:17:37 > 0:17:42Starting with The Bill, Casualty, Doctors and Holby.
0:17:42 > 0:17:45Why are you so interested in the hospital ones?
0:17:45 > 0:17:47Oh, I nearly forgot. These are all me American ones...
0:17:47 > 0:17:50ER, House, Grey's Anatomy and St Elsewhere.
0:17:50 > 0:17:54Me auntie brings 'em back from America an' I give her the money.
0:17:57 > 0:18:01Darleen, you can talk to me about anything you know that, don't you?
0:18:01 > 0:18:04- Can I?- Of course.
0:18:04 > 0:18:06But you don't have to lie to me...
0:18:06 > 0:18:07I'm not, all right?
0:18:14 > 0:18:16DARLEEN SIGHS
0:18:16 > 0:18:18Do you want a drink?
0:18:18 > 0:18:19No, thank you.
0:18:21 > 0:18:23Would you like to learn to cook?
0:18:23 > 0:18:26I'd only make a mess.
0:18:26 > 0:18:29Well, most cooks do and then they clear up.
0:18:29 > 0:18:34- What meal would you like to be able to cook for yourself?- Dunno.
0:18:36 > 0:18:38Uh, spag bol I suppose.
0:18:38 > 0:18:42I could show you how to make that, if you'd like?
0:18:42 > 0:18:44You don't get paid for helping me, do you?
0:18:45 > 0:18:47No, of course not...
0:18:49 > 0:18:52That means, after James,
0:18:52 > 0:18:54you're my only other friend.
0:18:54 > 0:18:58Anyway shut up now, I'm watching this.
0:19:02 > 0:19:04Hiya, Stacy!
0:19:04 > 0:19:06Go on, Stacy, you go on in.
0:19:20 > 0:19:22- Darleen?- Hiya!
0:19:22 > 0:19:25- I need to ask you summat.- What's up?
0:19:25 > 0:19:28I can't say it if you're looking at me.
0:19:28 > 0:19:30Ask me now.
0:19:30 > 0:19:35AS BOND: Would you like to join me on my private yacht for champagne and caviar, Miss Moneypenny?
0:19:35 > 0:19:37What?!
0:19:37 > 0:19:41Would you go the pictures with me? Just you and me, I mean?
0:19:46 > 0:19:50Cool. Text us later.
0:19:58 > 0:20:02Diane, what do people do on dates?
0:20:02 > 0:20:05It depends on where you're going.
0:20:05 > 0:20:07- I'm going the cinema.- Who with?
0:20:07 > 0:20:10James, the cleaner. You know him!
0:20:10 > 0:20:13You'll be watching a film on your date, then.
0:20:13 > 0:20:15Do you have a boyfriend?
0:20:15 > 0:20:22There comes a time in life, Darleen, when a woman is happy to be totally self-reliant.
0:20:22 > 0:20:23What?
0:20:23 > 0:20:27Women don't always need men to feel good about themselves.
0:20:27 > 0:20:30Yeah, but you can't be romantic on your own.
0:20:30 > 0:20:34"Oh, look at that gorgeous silver moon!" Then you turn round...
0:20:34 > 0:20:39and, oh, you're on your own! That's just really daft.
0:20:39 > 0:20:44I'm afraid my romantic days are behind me, Darleen.
0:20:44 > 0:20:46Get lost! I bet loads of fellas fancy you.
0:20:46 > 0:20:50- You've got gorgeous skin for your age.- Thank you.
0:20:50 > 0:20:55- What does it actually feel like, being old, then?- Painful.
0:20:55 > 0:20:57Oh, no!
0:20:57 > 0:21:00I know your back hurts and your knees sometimes do your head in,
0:21:00 > 0:21:04but what does it feel like inside? In your heart?
0:21:07 > 0:21:11You know what? I'm going to say a prayer for you tonight.
0:21:11 > 0:21:18I'll say, "Dear Lord, please let Diane find someone nice and kind who she can share the moon with."
0:21:18 > 0:21:21It would be a wasted effort.
0:21:21 > 0:21:23I'm an atheist. I don't believe in God.
0:21:23 > 0:21:27Well, that doesn't matter. It's not your prayer, is it?
0:21:27 > 0:21:29Is your daughter an atheist too?
0:21:29 > 0:21:32I wouldn't know. I haven't spoken to her for a while.
0:21:32 > 0:21:33Oh. Have you fallen out?
0:21:33 > 0:21:37- Yes.- Oh, I'm so sorry. What happened?
0:21:37 > 0:21:39She married someone that...
0:21:40 > 0:21:42I don't want to discuss it.
0:21:42 > 0:21:45What about your granddaughter, then?
0:21:45 > 0:21:47What's she believe in?
0:21:47 > 0:21:48I've never actually met her.
0:21:48 > 0:21:52You've NEVER met your own granddaughter?
0:21:52 > 0:21:54That's madness!
0:21:54 > 0:21:56Is it cos she lives in New York?
0:21:56 > 0:21:58I really don't want to talk about it.
0:21:58 > 0:21:59Is she on Facebook?
0:21:59 > 0:22:02- I could add her as a friend! - I have no idea.
0:22:02 > 0:22:07- Do you talk to her on the phone? - No...- You're messing. - Look, it's complicated.
0:22:07 > 0:22:10Get making friends with your daughter, then! It's not your granddaughter's fault, is it?
0:22:10 > 0:22:15- It's not that simple.- Is that why you've got no pictures of her? - I do have a photograph, actually.
0:22:15 > 0:22:18Well, why have you not put 'em up then? That's what you tell me!
0:22:18 > 0:22:22I really think we should press on with this.
0:22:22 > 0:22:25Look, why don't you just call your daughter?
0:22:25 > 0:22:29No, just apologise and everything will be all right. I promise.
0:22:29 > 0:22:32I don't want to continue with this conversation.
0:22:32 > 0:22:36Well, how about if I called your granddaughter?
0:22:36 > 0:22:40- I bet she'd be like... - AMERICAN ACCENT:- "Well, hi, Granny, so nice that you called me!"
0:22:40 > 0:22:42Can't you see that I don't want to talk about it?
0:22:42 > 0:22:46Your questions are intrusive and upsetting.
0:22:46 > 0:22:49You're being really stupid, Darleen.
0:22:49 > 0:22:54OK, now this is stupid and boring. I'd rather buy my mum a present.
0:22:59 > 0:23:01PHONE RINGS
0:23:19 > 0:23:20Thanks.
0:23:23 > 0:23:26"Screens 1-4."
0:24:02 > 0:24:05- Do you want to get past?- Eh, no. I think you're in my seat.
0:24:05 > 0:24:07I don't think we are.
0:24:07 > 0:24:11My boyfriend must have gone to the toilet, but... I'm sure this is where we were sat.
0:24:11 > 0:24:13- What's she saying? - She thinks these are her seats.
0:24:13 > 0:24:17I'm quite sure that those are our seats.
0:24:17 > 0:24:18I'm going to miss the film.
0:24:18 > 0:24:21- I'm definitely sure this is where we were sat.- Do you mind?
0:24:21 > 0:24:23LAUGHTER
0:24:25 > 0:24:27I feel ashamed for her!
0:24:48 > 0:24:50Darleen, where the heck have you been?
0:24:50 > 0:24:54I got confused. I didn't know which studio we were in.
0:24:54 > 0:24:58People were laughing at us. Why didn't you come looking for me?
0:24:58 > 0:25:00I did! I thought you'd left me.
0:25:00 > 0:25:07I wouldn't do that. Seeing as you're supposed to be my boyfriend, can you walk me to the top of Langton Lane?
0:25:16 > 0:25:19- See you, then.- See you later. - Bye.- Bye.
0:25:43 > 0:25:45DARLEEN SCREAMS
0:25:45 > 0:25:47Sit down!
0:25:47 > 0:25:49Money! I hope you've got some.
0:25:49 > 0:25:53DARLEEN WHIMPERS Look at the state of this place, man!
0:25:55 > 0:25:57Where is it?
0:25:57 > 0:26:00Are you deaf as well as stupid? Any money here?
0:26:00 > 0:26:03Are you sure? I don't like liars, me.
0:26:03 > 0:26:06I'll tell the police!
0:26:06 > 0:26:09"I'll tell the police!" Behave.
0:26:09 > 0:26:11Getting somewhere now, aren't we? Eh?
0:26:11 > 0:26:15- Get me a plastic bag, babes. - They're mine!
0:26:15 > 0:26:18Bag. now. Chop chop.
0:26:24 > 0:26:26I'll watch those. Ta very much.
0:26:26 > 0:26:29I don't lend 'em out to people.
0:26:29 > 0:26:32Hey! You want to get some manners.
0:26:32 > 0:26:36I'm being all friendly here, all "care in the community" an' that.
0:26:36 > 0:26:40- Me mum'll be back soon. - Your mum doesn't live here, ya biff!
0:26:40 > 0:26:42This is a place for rejects, innit?
0:26:42 > 0:26:43I should know.
0:26:43 > 0:26:45VOICES OUTSIDE
0:26:45 > 0:26:49Listen, I'm going to leave now, yeah?
0:26:49 > 0:26:51And you're going to keep schtum.
0:26:51 > 0:26:53Can you tell the time?
0:26:53 > 0:26:57Great. So for one hour you don't make a sound,
0:26:57 > 0:26:59you don't leave this house, you don't speak to no-one.
0:26:59 > 0:27:03Cos if you do... Well, I know where you live now, don't I?
0:27:03 > 0:27:05Do you get me?
0:27:15 > 0:27:18DOOR SHUTS
0:27:27 > 0:27:29PHONE RINGS
0:27:29 > 0:27:33- 'Have you seen the bloody time, darling?'- Mum, Mum! A man attacked me and robbed me!
0:27:33 > 0:27:38'This is what I meant when I said... What did we say about all that palaver?'
0:27:42 > 0:27:45PHONE RINGS
0:27:56 > 0:27:58Please open the door, Darleen!
0:27:58 > 0:28:02At least say something so I know you're OK.
0:28:02 > 0:28:04Get lost!
0:28:04 > 0:28:07I needed you last night. It's too late now.
0:28:07 > 0:28:09I'd taken a sleeping tablet!
0:28:09 > 0:28:12I only heard your message this morning.
0:28:12 > 0:28:14Please, Darleen.
0:28:16 > 0:28:18DOOR BUZZES
0:28:24 > 0:28:27And did you call the police?
0:28:27 > 0:28:30Then we must do that straight away.
0:28:30 > 0:28:32- No.- This is serious.
0:28:32 > 0:28:34I know! It happened to me!
0:28:34 > 0:28:36No police.
0:28:36 > 0:28:39How can I help you if you won't let me?
0:28:42 > 0:28:47All right, take us round to Mum's. Be my proof.
0:28:50 > 0:28:52- All right, love.- Bye.- Bye, now.
0:28:56 > 0:28:58I hope they catch the swine.
0:29:02 > 0:29:04I can't thank you enough.
0:29:04 > 0:29:09Well, I'm sorry that we had to meet in such awful circumstances.
0:29:12 > 0:29:16Darleen, will you do us a favour?
0:29:16 > 0:29:18- Nip the shop and get us some more milk.- OK.
0:29:20 > 0:29:22Here you go.
0:29:23 > 0:29:27- And get us a paper while you're at it.- I will.
0:29:41 > 0:29:42You must think I'm terrible.
0:29:42 > 0:29:44Not at all.
0:29:44 > 0:29:46I feel awful, myself.
0:29:46 > 0:29:49See, she's cried wolf that many times.
0:29:49 > 0:29:51You never know what to believe, do you?
0:29:51 > 0:29:55There are a lot of cruel people about. Darleen is very vulnerable.
0:29:55 > 0:29:58Yeah. It's a cruel world.
0:29:59 > 0:30:03- Can I be frank?- Feel free.
0:30:03 > 0:30:07This pattern of behaviour is quite particular, isn't it?
0:30:07 > 0:30:09Has anyone ever tried to find out why she...?
0:30:09 > 0:30:12I've had all sorts of doctors to her over the years.
0:30:12 > 0:30:15Labels change, but the problem stays the same.
0:30:15 > 0:30:18So there has been a proper diagnosis?
0:30:18 > 0:30:21Yes, she has learning disabilities.
0:30:21 > 0:30:24"Personality Disorder" was the last one they threw at us.
0:30:24 > 0:30:26And that means?
0:30:26 > 0:30:28God knows. It covers everything.
0:30:28 > 0:30:31You're probably suffering from one.
0:30:31 > 0:30:35I do find it hard to believe that no-one has attempted to
0:30:35 > 0:30:37- get to the bottom of it! - Are you calling me a liar?
0:30:37 > 0:30:39No! No. What I meant was...
0:30:39 > 0:30:44It's obvious to me that Darleen associates the Emergency Services
0:30:44 > 0:30:46with feeling safe, with being taken care of.
0:30:46 > 0:30:49- Are you saying I didn't take care of my own child?- Of course not.
0:30:49 > 0:30:51But that's what you're thinking though, isn't it?
0:30:51 > 0:30:56What I meant was, being failed by the system.
0:30:56 > 0:31:00Sometimes it's necessary to fight to get people to...
0:31:00 > 0:31:02Tell me about it!
0:31:02 > 0:31:05I've had years of it.
0:31:05 > 0:31:07Fighting for her then fighting with her.
0:31:07 > 0:31:10Not to mention fighting for every single penny
0:31:10 > 0:31:12we've ever been entitled to.
0:31:12 > 0:31:14It may not have been good enough, but I did my best.
0:31:14 > 0:31:18Yes, of course. But I'm here because of Darleen.
0:31:18 > 0:31:21It's clear that she's not getting the help she needs.
0:31:21 > 0:31:23Oh, really!
0:31:23 > 0:31:26You turn up here, like some crusader...
0:31:26 > 0:31:29She's a very disturbed, frightened young woman...
0:31:29 > 0:31:33You haven't even the decency to hide your disgust, have you?
0:31:33 > 0:31:35Oh, that's not fair or true.
0:31:35 > 0:31:40Do you think a bit of do-gooding a couple of times a week makes you some kind of expert on us?
0:31:40 > 0:31:44You know nothing. I love Darleen with all my heart,
0:31:44 > 0:31:46but it's hard.
0:31:46 > 0:31:48I really don't think I deserve this.
0:31:48 > 0:31:50I wanted to help your daughter...
0:31:50 > 0:31:54- that is all.- Have you got any kids?
0:31:54 > 0:31:56Have you?
0:31:56 > 0:32:00- Yes.- Maybe you can give me some tips then, tell me where I'm going wrong.
0:32:00 > 0:32:03Cos I haven't got a clue.
0:32:03 > 0:32:06She doesn't care about her kid, Mum.
0:32:06 > 0:32:08And she'll probably even die
0:32:08 > 0:32:11without ever meeting her own granddaughter.
0:32:26 > 0:32:31Excuse me? Is Darleen all right?
0:32:31 > 0:32:35It's just that she won't answer my calls or my texts and I'm a bit worried about her.
0:32:35 > 0:32:38When you've finished, could you come up, please?
0:32:38 > 0:32:42I have something of hers, maybe you could take it round?
0:32:51 > 0:32:53- This isn't my room.- Darleen...
0:32:53 > 0:32:56What's going on?
0:32:56 > 0:32:59Why didn't you tell me?
0:32:59 > 0:33:02- I'm telling you now. - Where's me stuff?
0:33:04 > 0:33:06What?!
0:33:09 > 0:33:11You know that flat?
0:33:11 > 0:33:13That flat could look really nice.
0:33:13 > 0:33:15And I'll help you do it.
0:33:15 > 0:33:18But it's not my home, is it? My home's here with you.
0:33:18 > 0:33:19With my family.
0:33:19 > 0:33:22We'd drive each other mad.
0:33:22 > 0:33:25We get on better now than we've ever done, don't we?
0:33:25 > 0:33:27"Just for a little while,
0:33:27 > 0:33:31"till things get sorted out between us." That's what you said.
0:33:31 > 0:33:33Remember? Lies. You're full of lies.
0:33:33 > 0:33:36Life happens, Darleen.
0:33:36 > 0:33:39And you know what? For the first time in years,
0:33:39 > 0:33:40I'm happy, love.
0:33:40 > 0:33:44Yeah, cos I'm getting bin-bagged.
0:33:44 > 0:33:47You've never tell the proper truth, you.
0:33:47 > 0:33:49Never.
0:33:49 > 0:33:51Why do you always have to hark back to that?
0:33:54 > 0:33:58If my nan were alive, she would batter you.
0:33:59 > 0:34:01Don't...
0:34:01 > 0:34:03Them lads did touch me,
0:34:03 > 0:34:09I told you, I told the doctor, I told the police...
0:34:09 > 0:34:11Let it go!
0:34:12 > 0:34:16But my nan was the only one who believed me.
0:34:16 > 0:34:19The only one.
0:34:19 > 0:34:21People were already picking on you.
0:34:21 > 0:34:25I didn't want to give them any more ammunition...
0:34:27 > 0:34:30I've only ever tried to do me best.
0:34:30 > 0:34:33Well, have a certificate, cos it was rubbish!
0:34:33 > 0:34:37What do you want me to do, Darleen?
0:34:37 > 0:34:40Tell me what it is you want me to do?
0:34:40 > 0:34:41Just admit that you were wrong!
0:34:41 > 0:34:45That you should have stood up for me and believed in me!
0:34:45 > 0:34:47I was trying to protect you.
0:34:47 > 0:34:50"Our Darleen's got more guts in her little finger..."
0:34:50 > 0:34:52Remember my nan saying that?
0:34:58 > 0:35:00Oh, is that lover-boy Bob, is it?
0:35:00 > 0:35:03This is me daughter, Darleen.
0:35:03 > 0:35:07- Who's she?- Stacy Jane Robinson.
0:35:07 > 0:35:09See ya. Wouldn't want to be ya.
0:35:09 > 0:35:11- See ya.- Don't go like this, please.
0:35:13 > 0:35:15SHE SOBS
0:35:28 > 0:35:30'Emergency services.
0:35:30 > 0:35:32'Which service?
0:35:33 > 0:35:35'Hello?
0:35:36 > 0:35:38'Which service do you require?'
0:35:52 > 0:35:56# As soon as sunlight hits your eyes
0:35:58 > 0:36:01# You'll shed that unhappy disguise
0:36:02 > 0:36:04# Towards water
0:36:04 > 0:36:08# It leaves you feeling fresh the other side
0:36:08 > 0:36:11# Ahh, ahh-ahh
0:36:12 > 0:36:14# Just across the border
0:36:14 > 0:36:18# Is the place you left your troubles all behind
0:36:20 > 0:36:22# Just across the border
0:36:22 > 0:36:25# Is the place you left your troubles all behind
0:36:25 > 0:36:27# Ahh
0:36:27 > 0:36:29# Ahh-ahh
0:36:29 > 0:36:32# Cos if you feel like... #
0:36:32 > 0:36:33DOORBELL RINGS
0:36:33 > 0:36:35# ..time out
0:36:35 > 0:36:37# Then stand back
0:36:37 > 0:36:39# And shut down
0:36:39 > 0:36:41# If you feel like... #
0:36:41 > 0:36:44- Hi.- Hello.
0:36:45 > 0:36:48- Come in.- Thank you.
0:36:57 > 0:36:59Well, it's my mum's birthday do tonight.
0:36:59 > 0:37:01I know.
0:37:01 > 0:37:03James is waiting outside for me.
0:37:03 > 0:37:05Just wanted to say thanks an' that, for this.
0:37:05 > 0:37:08- It was a joint effort. - Yeah, but you did the frame.
0:37:08 > 0:37:10It's like a proper work of art or something!
0:37:10 > 0:37:13- As long as you're pleased with it. - I am.
0:37:13 > 0:37:17It's hard being a grown-up, isn't it?
0:37:17 > 0:37:19Yes.
0:37:19 > 0:37:22I know Mum can be a right cow sometimes,
0:37:22 > 0:37:26but I just don't like it when other people upset her.
0:37:26 > 0:37:29Family is family, isn't it?
0:37:29 > 0:37:33I shouldn't have said that about...
0:37:33 > 0:37:35your granddaughter. Sorry.
0:37:36 > 0:37:37That's her.
0:37:39 > 0:37:42My granddaughter, Kay.
0:37:42 > 0:37:44Oh, she's so pretty!
0:37:44 > 0:37:47She looks just like you.
0:37:47 > 0:37:53- I'm going to ask my mum if she'll help me decorate my flat for me.- Are you?
0:37:53 > 0:37:56We're all right in small doses.
0:37:57 > 0:37:59Will you help me put me pictures up?
0:37:59 > 0:38:01Yes, of course.
0:38:01 > 0:38:06- Darleen... I meant it when I said you can talk to me about anything. - I know you did.
0:38:06 > 0:38:12I think I've finished with all that police palaver thing now, you know.
0:38:12 > 0:38:15I'm much too clever for all that really, aren't I?
0:38:15 > 0:38:17I think so.
0:38:17 > 0:38:21- So, do I look pretty, then? - You look beautiful.
0:38:21 > 0:38:24I do, don't I? Look at that smile.
0:38:24 > 0:38:27Look at them eyes. Thank you.
0:38:27 > 0:38:29Thank you so much.
0:38:31 > 0:38:34- Bye.- Bye-bye.
0:38:36 > 0:38:37Bye.
0:38:43 > 0:38:45DOOR SLAMS
0:38:54 > 0:38:56'Hi, we can't get to the phone right now,
0:38:56 > 0:38:59'but if you want to leave a message for Emily, Steve or Kay,
0:38:59 > 0:39:01'we'd really love to hear from you.'
0:39:01 > 0:39:03Emily?
0:39:03 > 0:39:07It's Mum. Please pick up the phone.
0:39:07 > 0:39:09You don't have to speak,
0:39:09 > 0:39:11but just let me say what I have to say
0:39:11 > 0:39:14and I promise I'll never bother you again.
0:39:18 > 0:39:21Well, I just hope you get this message.
0:39:23 > 0:39:26I know I did a bad thing, Emily.
0:39:28 > 0:39:31My love came with so many conditions...
0:39:31 > 0:39:35I just wanted YOU to do all the things that I wanted to do...
0:39:35 > 0:39:38I never allowed you the room to be yourself.
0:39:38 > 0:39:42It was a terrible thing to ask you to choose between me and...
0:39:44 > 0:39:46I made it impossible for you.
0:39:46 > 0:39:48I understand that now.
0:39:50 > 0:39:54I've written so many letters to you over the years,
0:39:54 > 0:39:58but I've never had the courage to post them, because...
0:39:58 > 0:40:00well, you're my daughter
0:40:00 > 0:40:03and I thought that you might be just as stubborn.
0:40:05 > 0:40:09I have to accept that I might never see you again.
0:40:09 > 0:40:11It's painful but...
0:40:13 > 0:40:16..I can live with that.
0:40:16 > 0:40:17What I can't bear is...
0:40:17 > 0:40:20the thought that...
0:40:20 > 0:40:21after I'm gone...
0:40:21 > 0:40:24you're going to feel guilty.
0:40:24 > 0:40:27However much you justify it to yourself...
0:40:27 > 0:40:30there will be a part of you that will always hurt.
0:40:30 > 0:40:33And that may hurt your girl.
0:40:33 > 0:40:37I can't bear that for you, Emily.
0:40:37 > 0:40:41So I just want you to know that I was wrong.
0:40:43 > 0:40:46And I'm sorry.
0:40:46 > 0:40:50And you have nothing to reproach yourself for, darling.
0:40:50 > 0:40:52Nothing whatsoever.
0:40:54 > 0:40:56Be well.
0:40:57 > 0:40:59And I love you.
0:41:01 > 0:41:02'Hello, Mum?'
0:41:05 > 0:41:06Emily?
0:41:08 > 0:41:09Hello.
0:41:10 > 0:41:12Hello.
0:41:17 > 0:41:19..normal, anyway.
0:41:26 > 0:41:29Darleen!
0:41:29 > 0:41:32This is my boyfriend, James.
0:41:32 > 0:41:34- Oh, hello, James.- Hi.
0:41:34 > 0:41:36What are you drinking, James?
0:41:39 > 0:41:42Happy birthday, Mum.
0:41:42 > 0:41:45Oh.
0:41:45 > 0:41:48Oh, Darleen! That's gorgeous!
0:41:49 > 0:41:51Look, I just want you to know,
0:41:51 > 0:41:54I'm not stopping over, OK?
0:42:02 > 0:42:04Come here.
0:42:32 > 0:42:36Subtitles by Red Bee Media Ltd
0:42:36 > 0:42:39E-mail subtitling@bbc.co.uk