0:00:32 > 0:00:35HE IMITATES AIRCRAFT NOISE
0:00:42 > 0:00:44HE IMITATES GUNFIRE
0:01:02 > 0:01:06- What you wearing those for, Mum? - Got that interview, haven't I?
0:01:06 > 0:01:08Won't get it, though. What about this one?
0:01:08 > 0:01:09- No.- No way.
0:01:09 > 0:01:12Fat lot of help you lot are. Come on, school.
0:01:12 > 0:01:14Lydia, shoes on. Michael, brush your teeth.
0:01:14 > 0:01:17And don't tell me you already have, cos I don't believe you!
0:01:17 > 0:01:21- Your Auntie Sylvia will be here when you get back.- Yes!- Yes!- Yes!- Yay.
0:01:36 > 0:01:39(Hello, I'm Valerie King.)
0:01:39 > 0:01:42(Hello, I'm Valerie King.)
0:01:44 > 0:01:47(Hello, I'm Valerie King.)
0:01:47 > 0:01:50Brightens my day seeing you, Mrs Walker.
0:01:50 > 0:01:54Any time you don't feel up to coming in, you know we deliver? Here y'are.
0:01:56 > 0:01:58Oh! I'll get that.
0:01:59 > 0:02:01Thank you, love.
0:02:05 > 0:02:06You must be my two o'clock.
0:02:06 > 0:02:10Yeah, I couldn't quite get the tabs to line up...
0:02:10 > 0:02:11Computers.
0:02:14 > 0:02:15I won't have one in the house.
0:02:15 > 0:02:16Then my hour ran out.
0:02:16 > 0:02:20Though we have to keep up with the times these days. More's the pity.
0:02:20 > 0:02:23I see you've done some voluntary work.
0:02:23 > 0:02:27Yeah, just through the kids. I've got three.
0:02:27 > 0:02:31- Handful.- Well, Lydia's old enough to help out now.
0:02:31 > 0:02:33And I've got good friends.
0:02:33 > 0:02:36That's why I'm here, for my kids.
0:02:36 > 0:02:38To keep them in "electronic entertainment"?
0:02:38 > 0:02:42I want to set them a good example. To see me working for a living.
0:02:44 > 0:02:48- Well, I'm looking for someone who can learn, Valerie. - All I ever wanted...
0:02:48 > 0:02:50Someone who understands people.
0:02:50 > 0:02:54Customer care is very important in this line of work.
0:02:54 > 0:02:59- Have you always wanted to work for a chemist?- Not really.
0:02:59 > 0:03:04Well, they said it would be good interview experience.
0:03:04 > 0:03:07And where do you see yourself in five years' time?
0:03:07 > 0:03:11Erm, living in a house. One with a garden and flowers in it
0:03:11 > 0:03:14and a big tree with a swing on it for't kids to play on.
0:03:14 > 0:03:17I meant, in terms of work.
0:03:18 > 0:03:19Oh.
0:03:31 > 0:03:32MUSIC: "Price Tag" by Jessie J.
0:03:32 > 0:03:34# Seems like everybody's got a price
0:03:34 > 0:03:37# I wonder how they sleep at night
0:03:37 > 0:03:40# When the sale comes first and the truth comes second
0:03:40 > 0:03:43# Just stop for a minute and... Smile
0:03:43 > 0:03:45# Why is everybody so serious?
0:03:45 > 0:03:48# Acting so damn mysterious... #
0:03:48 > 0:03:52- Hey come on, get those uniforms off, please.- Aw, what?- Boo!
0:03:52 > 0:03:55I want them folded and put out for tomorrow.
0:03:55 > 0:03:56Lydia, get that face scrubbed.
0:03:56 > 0:03:59I thought it was an interview, not a funeral?
0:03:59 > 0:04:01- Michael? Homework. - Did you get the job?
0:04:01 > 0:04:02No. (I don't think so.)
0:04:03 > 0:04:06- Come on...- Ooh, come here, gorgeous!
0:04:06 > 0:04:07Auntie Sylv...
0:04:07 > 0:04:11- Going to be a right little heartbreaker, one day!- Auntie Sylv!
0:04:11 > 0:04:15I'd have come round earlier, done your hair.
0:04:15 > 0:04:19You could've borrowed something. Anything.
0:04:19 > 0:04:23There'll be other jobs. What's for you, won't go by you!
0:04:23 > 0:04:24You need a drink.
0:04:24 > 0:04:26- Call your babysitter, we'll meet the girls.- No.
0:04:26 > 0:04:29I won't leave you here, crying into your soft furnishings.
0:04:29 > 0:04:31I've got things to do, Sylv.
0:04:47 > 0:04:50Here we go, ladies. Tequila!
0:04:52 > 0:04:54- Come on, Val!- What... - Get it down!
0:04:54 > 0:04:57- I don't even like it! - Nobody likes it!
0:04:57 > 0:05:00Oh, go on, it's not like you've got work tomorrow!
0:05:00 > 0:05:02Ugh!
0:05:02 > 0:05:04I'm going to the bar.
0:05:04 > 0:05:06What? What'd I say?
0:05:06 > 0:05:10- Touchy, in't she?- She went for that job today and didn't get it!
0:05:13 > 0:05:16Knew there was some reason she was slumming it with us lowlifes.
0:05:16 > 0:05:21She's just trying to make something of herself, no shame in that.
0:05:21 > 0:05:23Sylv? Sex o'clock!
0:05:25 > 0:05:28Ooh!
0:05:30 > 0:05:32Look, look. Feel my gaze.
0:05:32 > 0:05:33Wouldn't mind a bit of that!
0:05:33 > 0:05:35He looked!
0:05:35 > 0:05:36That's the tequila talking!
0:05:36 > 0:05:39He is fit though, in't he?
0:05:46 > 0:05:49'Scuse me, can I have a white wine, please?
0:05:49 > 0:05:52'Valerie? It's Ray Collins from the chemist.'
0:05:52 > 0:05:55'I just wanted to thank you for coming in today
0:05:55 > 0:05:58'and I'd like to offer you the job. If you still want it, that is.'
0:05:58 > 0:06:00'I'll try you again tomorrow.'
0:06:00 > 0:06:03MUSIC: "Nothing's Real But Love" by Rebecca Ferguson
0:06:03 > 0:06:07# Standing in a line wonder why it don't move
0:06:07 > 0:06:10# Tryin' to get ahead
0:06:10 > 0:06:14# Watching people break the rules
0:06:14 > 0:06:17# And maybe the man in charge
0:06:18 > 0:06:21# Doesn't like my face
0:06:21 > 0:06:24# But then this world's not always good
0:06:24 > 0:06:27# And nothing's real but love
0:06:27 > 0:06:31# Nothing's real but love
0:06:33 > 0:06:38# No money, no house, no car, can beat love... #
0:06:44 > 0:06:46(I got the job!)
0:06:50 > 0:06:53OK then, so Michael's going to take you to after-school club, OK?
0:06:53 > 0:06:57Then Lydia's going to come and pick you up, and no messing around,
0:06:57 > 0:07:00cos things are going to be different now I'm working.
0:07:00 > 0:07:01Will we have loads of money?
0:07:01 > 0:07:05Not if I don't make it in on time, we won't, no. Michael shoes, come on.
0:07:06 > 0:07:08- Mum?- Yeah?- You look nice.
0:07:08 > 0:07:11Oh. Ta!
0:07:15 > 0:07:16Prescriptions.
0:07:16 > 0:07:18You check the name, address, date of birth.
0:07:18 > 0:07:21Also, the date it was printed.
0:07:21 > 0:07:25- We can't issue anything that's over six months old.- Right.
0:07:25 > 0:07:27Then you ask the customer if they want to wait?
0:07:27 > 0:07:29Wait, you pop it in the red basket.
0:07:29 > 0:07:32If they want to come back, you pop it in the white.
0:07:32 > 0:07:33Red. White.
0:07:33 > 0:07:36Any minor ailments, you point them over here.
0:07:36 > 0:07:40Migraine, irritable bowel, all your household favourites.
0:07:40 > 0:07:43You're expected to know the basics,
0:07:43 > 0:07:47so it's worth taking some of these home to familiarise yourself.
0:07:48 > 0:07:50I don't expect you to get it all at once.
0:07:50 > 0:07:52I've been doing this for 30 years, remember.
0:07:52 > 0:07:54Just don't touch the medicines.
0:07:54 > 0:07:58Any medicine gets passed over that counter has to go through me.
0:07:58 > 0:08:00- Through you.- Every time.
0:08:00 > 0:08:02Otherwise, we'll muddle through.
0:08:02 > 0:08:04Let's have a look at the till, shall we?
0:08:22 > 0:08:25It's painkillers, Ibuprofen, Citalopram.
0:08:25 > 0:08:27SHOP BELL TINKLES
0:08:30 > 0:08:31Ray?
0:08:31 > 0:08:33How's things, Billy?
0:08:33 > 0:08:36Did you watch the fight?
0:08:36 > 0:08:38What fight?
0:08:38 > 0:08:40You wait 40 minutes for them to come out their dressing room!
0:08:40 > 0:08:42It's all about the money these days, Bill.
0:08:42 > 0:08:47You're right. Sponsorship, TV deals. They just have to show up.
0:08:47 > 0:08:50My day it were different. In my day, we had to fight.
0:08:50 > 0:08:53Referee counts him out three rounds in?
0:08:53 > 0:08:56When all those people paid 200 nicker?
0:09:04 > 0:09:07They think they can pull the wool over our eyes.
0:09:07 > 0:09:10- It's fraud.- You're right there.
0:09:11 > 0:09:13Billy was a boxer. Sugar?
0:09:13 > 0:09:16- Oh, one, please. - Yeah, quite something in his time.
0:09:16 > 0:09:21He got diagnosed with diabetes a little while back.
0:09:21 > 0:09:23Hasn't taken to it very well. Here.
0:09:23 > 0:09:29It's why his wife encourages him to come in for a chat from time to time.
0:09:29 > 0:09:31- Well, customer care, like you said. - Oh, it's more than that.
0:09:31 > 0:09:34She and I have a plan.
0:09:34 > 0:09:36One day, and it'll be a big day when it happens,
0:09:36 > 0:09:39Billy will bring in his own prescription.
0:09:39 > 0:09:41Start taking responsibility.
0:09:42 > 0:09:44Three kids, you say?
0:09:44 > 0:09:48Yeah, Lydia who's 12, and then there's Michael and Jordan.
0:09:48 > 0:09:49How about you?
0:09:49 > 0:09:51One of each.
0:09:53 > 0:09:58All that noise and madness greets you every time you open the front door.
0:10:00 > 0:10:02You'll miss it when it's gone.
0:10:05 > 0:10:07SHOP BELL TINKLES
0:10:07 > 0:10:10I'll get that.
0:10:19 > 0:10:21That's £2.65, please, Mrs Walker.
0:10:24 > 0:10:26Thank you.
0:10:28 > 0:10:30- Do you want me to help you with the door?- Oh, no, no, no.
0:10:30 > 0:10:32I'm fine, dear, thank you.
0:10:50 > 0:10:52Have I done enough to put you off yet?
0:10:52 > 0:10:53Sorry?
0:10:53 > 0:10:56- There's a lot to take in. - Oh no, I've really enjoyed myself.
0:10:56 > 0:11:01- Good. Because I've signed you up. - What for?
0:11:01 > 0:11:04Counter assistant training. You have to do it by law.
0:11:04 > 0:11:06I won't be able to go away or anything on a course.
0:11:06 > 0:11:09- I've got the kids to look after. - No, we'll do it all in-house.
0:11:09 > 0:11:10Exams? I don't really do exams.
0:11:10 > 0:11:12I'll make sure you're ready
0:11:12 > 0:11:15and if you like it you can work your way up.
0:11:15 > 0:11:16Dispensary assistant. Maybe beyond.
0:11:16 > 0:11:18I don't know.
0:11:18 > 0:11:21My wife Mavis used to do it, you see.
0:11:23 > 0:11:27- I've been looking for the right person.- Training?
0:11:27 > 0:11:30To be honest, I were gobsmacked that you took me on in the first place.
0:11:30 > 0:11:34There's more to this job than knowing heartburn from haemorrhoids.
0:11:34 > 0:11:38I knew you were the right person soon as you walked through the door.
0:11:39 > 0:11:41Did she retire, your wife?
0:11:41 > 0:11:43No, she died.
0:11:53 > 0:11:54CAR HORN
0:11:54 > 0:11:58Val! Valerie! This is Robbie.
0:11:58 > 0:12:00Robbie, this is my best mate, Val.
0:12:00 > 0:12:03- This the one who works in the chemist?- Oh yeah, she's dead clever.
0:12:03 > 0:12:05D'you fancy a lift?
0:12:05 > 0:12:07Nah, you're all right, thanks, I like walking.
0:12:13 > 0:12:14Nice girl.
0:12:14 > 0:12:16Put the tunes on.
0:12:25 > 0:12:28Lydia, will you put Jordan to bed for me?
0:12:28 > 0:12:29Mum, I'm watching this.
0:12:29 > 0:12:31Come on.
0:12:34 > 0:12:35Night, darlin'.
0:12:35 > 0:12:37Mum?
0:12:37 > 0:12:40Haven't you got homework to be doing?
0:12:40 > 0:12:43- I need some new footie boots.- Why? What's wrong with your old ones?
0:12:43 > 0:12:46They're falling apart. The lads all laugh at me.
0:12:46 > 0:12:47They play barefoot in Africa.
0:12:48 > 0:12:51If you thought as much about your homework as you did
0:12:51 > 0:12:54about your football... What am I always telling you?
0:12:54 > 0:12:56If you don't work hard enough...
0:12:56 > 0:12:57..I won't get anywhere.
0:12:57 > 0:13:00Exactly. Now go on.
0:13:05 > 0:13:08Red...head.
0:13:10 > 0:13:14Stomach...green.
0:13:15 > 0:13:17Skin...
0:13:18 > 0:13:20..blue.
0:13:20 > 0:13:21What're you doing?
0:13:21 > 0:13:23I'm working.
0:13:23 > 0:13:25How d'you spell pyramid?
0:13:25 > 0:13:27Michael, I said I'm working.
0:13:27 > 0:13:32We're doing Ancient Egypt. A pyramid's where they bury things.
0:13:32 > 0:13:33Why don't you go ask your sister?
0:13:49 > 0:13:51Morning!
0:13:53 > 0:13:56I like to do things the old-fashioned way.
0:14:02 > 0:14:03DOOR CHIME
0:14:03 > 0:14:05I'll get that.
0:14:05 > 0:14:06Thank you.
0:14:09 > 0:14:12- He's got nits.- Mum!
0:14:12 > 0:14:14School have sent him home till I get it sorted.
0:14:14 > 0:14:16Right, let's have a look.
0:14:22 > 0:14:24Red for hair...
0:14:28 > 0:14:30Yeah, so we've got a spray or a shampoo.
0:14:30 > 0:14:33OK, what do you recommend?
0:14:33 > 0:14:36Yeah, well, I think I would go with the shampoo, probably.
0:14:36 > 0:14:38One wash and then you're done, hopefully, eh?
0:14:38 > 0:14:41Poor thing! You'll have to do yourself.
0:14:43 > 0:14:45I were just passing.
0:14:45 > 0:14:47Oh, you liar.
0:14:47 > 0:14:50So, this is it.
0:14:50 > 0:14:51Got a bit of a headache.
0:14:51 > 0:14:53Sylv, I am at work.
0:14:53 > 0:14:56What d'you recommend? Pills, potions?
0:14:56 > 0:14:58Or just cut back on the vodka?
0:14:58 > 0:15:00- Friend of yours?- No.
0:15:01 > 0:15:03Sylvia Jane Miller.
0:15:03 > 0:15:05The name, and the looks, of a movie star.
0:15:05 > 0:15:06Enchanted.
0:15:06 > 0:15:08Ooh, I like him.
0:15:08 > 0:15:10- Sylv were just leaving. - Well, we're not busy.
0:15:10 > 0:15:13You have a chat, I'll put the kettle on.
0:15:13 > 0:15:15Are you going out or coming in?
0:15:16 > 0:15:19Hurt like hell 'n all.
0:15:19 > 0:15:20Fabulous, aren't they?
0:15:20 > 0:15:23- Check out the coat. - Don't tell me, eh, Robbie?
0:15:23 > 0:15:26Val, he's gorgeous.
0:15:26 > 0:15:27And he wants to take me to Ibiza.
0:15:27 > 0:15:30- What for?- A holiday. What d'you mean "what for?"
0:15:30 > 0:15:33Have you found out what he does for a living yet?
0:15:33 > 0:15:35Tell you the truth, so far, um...
0:15:35 > 0:15:37we haven't done much talking.
0:15:39 > 0:15:41You haven't even met him yet, not properly.
0:15:41 > 0:15:42DOOR CHIME
0:15:42 > 0:15:46- Right I've got to go - no, you've got to go. - I'll say this, you look the part.
0:15:46 > 0:15:48Oh, come here.
0:15:50 > 0:15:51Laters!
0:15:51 > 0:15:53Can I help?
0:15:54 > 0:15:56You must be Valerie.
0:15:56 > 0:15:58Billy told me about you.
0:15:58 > 0:15:59Oh, yeah, Ray's friend. The boxer?
0:15:59 > 0:16:01I'm Liz, his wife.
0:16:01 > 0:16:03Liz? Billy all right?
0:16:03 > 0:16:04He's got a prescription due.
0:16:04 > 0:16:07I'm going to make sure I'm busy, so he has to get it himself.
0:16:07 > 0:16:08D Day, gotcha.
0:16:10 > 0:16:11Ray's been so good to Billy.
0:16:11 > 0:16:14I just wish he'd look after himself.
0:16:15 > 0:16:18He hasn't been the same since he lost Mavis.
0:16:18 > 0:16:20How long ago did she die?
0:16:20 > 0:16:22It was a year ago tomorrow.
0:16:22 > 0:16:25Just short of their 40th wedding anniversary.
0:16:26 > 0:16:29Still, least he's got you keeping an eye on him now, eh?
0:16:29 > 0:16:32Ray? I'm off.
0:16:32 > 0:16:34Bye.
0:16:34 > 0:16:37- Bye!- I just need to pop over to the surgery, get some prescriptions.
0:16:37 > 0:16:39Oh, well, I'll go.
0:16:39 > 0:16:43Only put them in that, will you? You never know who's watching.
0:16:50 > 0:16:51Go on!
0:17:07 > 0:17:10Crafty tipple now and then, where's the harm?
0:17:10 > 0:17:12What, at work? It's not right.
0:17:12 > 0:17:13You can't say anything.
0:17:13 > 0:17:18He only lost his wife a year ago, maybe he needs someone to talk to.
0:17:18 > 0:17:21He's your boss - keep your gob shut and your knickers on.
0:17:21 > 0:17:23Oh, here he is!
0:17:23 > 0:17:25Eh, where did you get those from?
0:17:25 > 0:17:28I bought them. Go on, give us a twirl.
0:17:28 > 0:17:29Did you win the lottery?
0:17:29 > 0:17:31Oh, eat your heart out, Stevie G!
0:17:31 > 0:17:33You might've mentioned it.
0:17:33 > 0:17:35I can buy the kid a present, can't I?
0:17:35 > 0:17:37Only you didn't buy them, did you?
0:17:37 > 0:17:40I don't accept stuff when I don't know where the money's come from.
0:17:40 > 0:17:43- Michael, take them off. - But, Mum!
0:17:43 > 0:17:46- I said take them off!- Nice.
0:17:46 > 0:17:49I work in a chemist, I don't need to be owing anyone any favours.
0:17:49 > 0:17:51You haven't given Robbie much of a chance.
0:17:51 > 0:17:54He's not flipping burgers for a living, is he?
0:17:54 > 0:17:56Well, at least he's not twice my age.
0:17:56 > 0:17:58What's that supposed to mean?
0:17:58 > 0:18:00Widower, bed too big at night...
0:18:00 > 0:18:04You need to wonder why Ray really took you on.
0:18:05 > 0:18:07Oh, and by the way, Michael's not his dad.
0:18:07 > 0:18:09So cut him some slack.
0:18:46 > 0:18:52# It had to be you
0:18:54 > 0:18:59# It had to be you
0:19:04 > 0:19:06# I wandered around
0:19:08 > 0:19:11# And finally found
0:19:12 > 0:19:16# The somebody who
0:19:21 > 0:19:23# Could make me be blue... #
0:19:23 > 0:19:27PHONE RINGING
0:19:27 > 0:19:30Ray? Ray.
0:19:31 > 0:19:35Look, perhaps you should've stayed home today.
0:19:35 > 0:19:36Why?
0:19:38 > 0:19:40Taken some flowers to the cemetery, or...
0:19:43 > 0:19:45DOOR CHIME
0:19:45 > 0:19:47Right, you sit down. I'm doing this.
0:20:20 > 0:20:22There you are, OK? See ya!
0:20:23 > 0:20:26Hiya. I'll have to get the pharmacist, you OK to wait?
0:20:26 > 0:20:28Yeah? Sorry.
0:20:40 > 0:20:43Someone needs a prescription.
0:21:03 > 0:21:07There's no work ethic, that's what's wrong. No style.
0:21:07 > 0:21:10Young people these days sing a note they think they're Frank Sinatra.
0:21:10 > 0:21:14- Excuse me, I'm in a rush.- This is what I mean, you see? No respect.
0:21:14 > 0:21:17Sorry, sir, how can I help you? OK...
0:21:39 > 0:21:41I've had enough of this, I'm shutting the shop.
0:21:42 > 0:21:44DOOR CHIME
0:21:56 > 0:21:59I'm sorry, we're closed at the minute...
0:21:59 > 0:22:01Oh, hello, Mr Cooper.
0:22:01 > 0:22:02Hi, love. Is Ray about?
0:22:02 > 0:22:04I'm sorry he's busy.
0:22:04 > 0:22:08Ah, um...it's all right, I'll come back another time.
0:22:08 > 0:22:09Do you want me to take that for you?
0:22:14 > 0:22:16- You OK to wait?- Yeah.
0:22:25 > 0:22:27It's Billy Cooper's.
0:22:27 > 0:22:29I thought you'd want him to have it.
0:22:29 > 0:22:31In the fridge. Top shelf.
0:22:57 > 0:22:58Is this the one?
0:23:17 > 0:23:21All the instructions will be on there for you.
0:23:28 > 0:23:30Thank you.
0:23:31 > 0:23:32Bye.
0:23:32 > 0:23:36PHONE RINGS
0:23:38 > 0:23:39Hello, Collins' Chemist?
0:23:55 > 0:23:57You got your key?
0:24:03 > 0:24:04Sorry about the mess.
0:24:10 > 0:24:13That's me and Mavis, in New York.
0:24:14 > 0:24:18I took her to see Tony Bennett for our 30th wedding anniversary.
0:24:21 > 0:24:25She loves...loved Tony Bennett.
0:24:27 > 0:24:28New York.
0:24:31 > 0:24:34First time she'd ever been on a plane.
0:24:34 > 0:24:38Where would you go, if you could go anywhere in the world?
0:24:40 > 0:24:42Panama Canal.
0:24:42 > 0:24:44Central America.
0:24:45 > 0:24:49- Why?- Why not? If you're going to go somewhere...
0:24:51 > 0:24:53Beats Ayia Napa.
0:24:56 > 0:25:00I went to Rhyl once on a clapped-out mini-bus with a load of kids.
0:25:02 > 0:25:03It rained all day.
0:25:05 > 0:25:08And there was a castle, a fairground, with the lights
0:25:08 > 0:25:11and that smell of candyfloss, you know?
0:25:14 > 0:25:16Burnt sugar smell.
0:25:16 > 0:25:20And then we ran out into the sea and it was freezing.
0:25:22 > 0:25:25I bet you read to your kids, eh?
0:25:27 > 0:25:29Tell them your stories.
0:25:31 > 0:25:33These your kids?
0:25:33 > 0:25:35Yeah. Jeffrey and Rebecca.
0:25:39 > 0:25:44They ask me to go and stay with them, but, y'know...what would I do?
0:25:47 > 0:25:48Except get in the way.
0:25:53 > 0:25:57You'd never know it, but this used to be a happy house.
0:25:57 > 0:26:00Laugh? We never stopped.
0:26:02 > 0:26:04And then when Mavis...
0:26:07 > 0:26:10Everything changed.
0:26:11 > 0:26:13Everything except me.
0:26:13 > 0:26:17Time was, being an independent chemist you made a good living.
0:26:17 > 0:26:21Not any more. Big companies coming in.
0:26:25 > 0:26:27Sometimes I wonder what's the point.
0:26:27 > 0:26:31You're the point, Ray. People need you.
0:26:33 > 0:26:37You're very kind. I knew that, soon as I met you...
0:26:47 > 0:26:49You need a rest.
0:26:52 > 0:26:54Stay for a while. I'll put the kettle on.
0:26:56 > 0:26:58I've gotta pick up the kids from school.
0:27:03 > 0:27:05I'll make you a brew before I go.
0:27:47 > 0:27:48Michael, what're you doing home?
0:27:48 > 0:27:51You know you're supposed to wait for Lydia.
0:27:52 > 0:27:55Look, I want to talk to you about those football boots.
0:27:55 > 0:27:56Michael!
0:28:21 > 0:28:24MOBILE RINGS
0:28:25 > 0:28:27Sorry?
0:28:30 > 0:28:32Yes, speaking.
0:28:32 > 0:28:35BELL RINGS
0:28:38 > 0:28:41I do try and make Michael do his homework, I'm strict about it
0:28:41 > 0:28:43- because I know lads of his age... - It isn't his homework.
0:28:43 > 0:28:47Michael does struggle at times, but he's a trier.
0:28:49 > 0:28:52The reason I wanted to speak to you...
0:28:54 > 0:28:57One of the teachers saw Michael in town this afternoon
0:28:57 > 0:28:58when he should have been in school.
0:28:59 > 0:29:03Now this is a first, and I can assure you it will be the last.
0:29:05 > 0:29:07What, you mean he's been bunking off?
0:29:07 > 0:29:11I just wondered if there'd been any...changes? At home.
0:29:11 > 0:29:14Anything might have upset his routine?
0:29:14 > 0:29:16I got myself a job, if that's a crime.
0:29:16 > 0:29:18It's so unlike him.
0:29:18 > 0:29:20Don't you worry, I'll be having words.
0:29:20 > 0:29:22And I'll be conducting a full investigation.
0:29:25 > 0:29:27Michael's been doing so well with his football.
0:29:27 > 0:29:29It's great to see you're encouraging him.
0:29:31 > 0:29:34He's been playing well for the school. He's dedicated.
0:29:34 > 0:29:37He's causing quite a bit of excitement amongst the academies.
0:29:37 > 0:29:39You must be very proud.
0:29:47 > 0:29:50Ray's incapable of tying his own shoelaces, Michael's skipping school
0:29:50 > 0:29:53and then I get home from work and I find these.
0:30:07 > 0:30:08What you going to do?
0:30:12 > 0:30:18Well, a good friend once told me one time is one too many.
0:30:18 > 0:30:21A know it all, this friend of yours, is she?
0:30:22 > 0:30:25Turns out I should listen to her more often.
0:30:27 > 0:30:30Listen, I've got to go find Michael, but will you call me?
0:30:30 > 0:30:32Yeah, yeah.
0:30:33 > 0:30:38Val? I took those other boots back. I didn't buy any more.
0:30:40 > 0:30:41Right.
0:30:47 > 0:30:50'The mobile phone you have called is switched off.
0:30:50 > 0:30:51'Please call again later.'
0:30:51 > 0:30:54HORN HONKS
0:30:54 > 0:30:57Valerie! Valerie, you haven't seen Ray, have you?
0:30:57 > 0:30:58Why, what's happened?
0:30:58 > 0:31:02It's Billy. He's been rushed into hospital. Doesn't look good.
0:31:02 > 0:31:03Look, I'm going to have to go.
0:31:10 > 0:31:12Billy Cooper's been taken ill.
0:31:12 > 0:31:14Yeah, I know, I saw Liz.
0:31:14 > 0:31:17She said that Billy had been in the shop earlier?
0:31:19 > 0:31:22Well, yeah, he came in just before we left to pick up his prescription.
0:31:24 > 0:31:25You didn't issue it, did you?
0:31:28 > 0:31:31What did I tell you? On your first day?
0:31:31 > 0:31:34Any medicine gets passed over that counter,
0:31:34 > 0:31:37- you have to check it with me. - Yeah, I did!
0:31:37 > 0:31:39Look, Ray, you can't remember because you were drunk!
0:31:42 > 0:31:43Listen, Valerie.
0:31:43 > 0:31:45It's very important you tell me what you gave him.
0:31:45 > 0:31:48- I gave him what it said...- You're sure you didn't make a mistake?
0:31:48 > 0:31:50No... I don't think so...
0:31:50 > 0:31:53Printed off the wrong label? Picked up the wrong box?
0:31:53 > 0:31:55I double checked it.
0:31:58 > 0:31:59He's in a diabetic coma.
0:32:01 > 0:32:04Which is why I need to know exactly what was written on that label.
0:32:04 > 0:32:06I don't know, Ray, I can't remember.
0:32:06 > 0:32:08Well, THINK!
0:32:11 > 0:32:12Look who showed up at mine.
0:32:16 > 0:32:18Ray.
0:32:18 > 0:32:21I'm going to the hospital. 'Scuse me.
0:32:30 > 0:32:32Ray's the one in trouble. Not you.
0:32:32 > 0:32:34I'm the one who handed over the medication.
0:32:34 > 0:32:36He were drunk on the job!
0:32:36 > 0:32:38I'm not qualified.
0:32:38 > 0:32:40Say this Billy goes and dies...
0:32:40 > 0:32:43- Sylv!- Someone'll go down for a stretch. Murder, even.
0:32:43 > 0:32:46You're not helping!
0:32:47 > 0:32:51OK, let's think this thing through. Are there any records?
0:32:51 > 0:32:55Anything that can be checked to prove who served the guy?
0:32:55 > 0:32:57It's all on the computer.
0:32:57 > 0:33:00What? Your name?
0:33:00 > 0:33:03Yeah, but I got Ray to sign the prescription, he has to.
0:33:03 > 0:33:04Well, there you go.
0:33:04 > 0:33:07Ray signed prescription, which proves he were the one in charge.
0:33:07 > 0:33:10- And he were on the pop. - But I'm the one handed it over...
0:33:10 > 0:33:12Now, you listen to me.
0:33:12 > 0:33:15You've got kids and they're good kids and they need you.
0:33:15 > 0:33:18There's no way you're taking the blame for this.
0:33:18 > 0:33:22This goes down, he's the one in the frame. You got it?!
0:33:31 > 0:33:35Mrs Godfrey says you're doing really well. Why didn't you tell me?
0:33:35 > 0:33:37You know I'm interested.
0:33:37 > 0:33:38Yeah, in my homework.
0:33:38 > 0:33:40Well, homework's important.
0:33:40 > 0:33:42Football's important.
0:33:42 > 0:33:45It's not going to get you a job though, is it?
0:33:45 > 0:33:47- Get off my back.- Look, Michael.
0:33:47 > 0:33:50I'm on your back because nobody ever bothered about me.
0:33:50 > 0:33:53Nobody ever cared enough to make me learn.
0:33:53 > 0:33:55And if you don't do it now, when you get older,
0:33:55 > 0:33:57it'll cause you problems and you've no idea.
0:33:57 > 0:34:00It's hard.
0:34:02 > 0:34:05Well, you ask your teachers cos that's what they're there for.
0:34:05 > 0:34:07All the other kids ask their mums and dads.
0:34:12 > 0:34:14Michael, where did you get the boots?
0:34:27 > 0:34:30I'm the manager. How can I help?
0:34:30 > 0:34:33My son took these yesterday. He stole them.
0:34:33 > 0:34:36He's very sorry and he'd like to bring them back.
0:34:36 > 0:34:37Michael?
0:34:37 > 0:34:39I'll have to call central office.
0:34:39 > 0:34:41- Why?- If you'd like to wait here. - Oh, give him a chance, eh?
0:34:41 > 0:34:43He's trying to say he's sorry.
0:34:43 > 0:34:46Stealing is a very serious offence.
0:34:46 > 0:34:48Yeah, I know that, that's why we're here.
0:34:48 > 0:34:50In situations like this, I need to get legal direction.
0:34:50 > 0:34:53He's eight years old.
0:34:53 > 0:34:56- Please wait here.- He's below the age of criminal responsibility
0:34:56 > 0:34:59according to the Children and Young Persons Act.
0:34:59 > 0:35:01You won't be able to do anything.
0:35:03 > 0:35:04Not even an ASBO?
0:35:04 > 0:35:05Look.
0:35:05 > 0:35:08I'm trying to teach my son the right way to go about things.
0:35:08 > 0:35:11Perhaps you'd accept the gesture in the spirit that it's meant.
0:35:11 > 0:35:15- Michael? - I'm sorry. It won't happen again.
0:35:18 > 0:35:20Come on, son.
0:35:22 > 0:35:24Right, I know that was hard,
0:35:24 > 0:35:26but it was the right thing to do, OK?
0:35:26 > 0:35:28And sometimes you've got to do the right thing.
0:35:28 > 0:35:30- He was going to shop me. - Look, I don't want you stealing,
0:35:30 > 0:35:33and I don't want you bunking off school, OK?
0:35:33 > 0:35:35I want you to learn how to read and write well.
0:35:35 > 0:35:37And I want you to go out into this world
0:35:37 > 0:35:39and I want you to make something of your life!
0:35:43 > 0:35:46Right? Go on, off you go, you'll be late.
0:36:15 > 0:36:18'Any medicine that gets passed over that counter
0:36:18 > 0:36:22'you have to check it with me. Which is why I need to know exactly
0:36:22 > 0:36:23'what it said on the label.
0:36:23 > 0:36:25'Well, I don't know, I can't remember!
0:36:25 > 0:36:26'Well, think!'
0:36:43 > 0:36:45I've been trying to ring you.
0:36:48 > 0:36:51- I should never have served Billy. - I shouldn't have put you in that position.
0:36:51 > 0:36:55- I thought I was doing the right thing.- No, Valerie, listen.
0:36:55 > 0:36:57I'm not trying to make excuses, but...
0:36:59 > 0:37:00The past year...
0:37:02 > 0:37:08I get very lonely and, um... drink or two knocks the edge off.
0:37:09 > 0:37:12Mavis was...
0:37:14 > 0:37:16..my right hand.
0:37:18 > 0:37:21She knew what I was thinking before I did.
0:37:21 > 0:37:23This would never have...
0:37:23 > 0:37:25if she...
0:37:27 > 0:37:29And I know it's been getting out of hand.
0:37:31 > 0:37:33I can't believe it's taken something like this to...
0:37:33 > 0:37:36- Billy's dead, isn't he?- Eh?
0:37:36 > 0:37:38I can't read very well.
0:37:39 > 0:37:42I know some words, but what with all the long names,
0:37:42 > 0:37:45and the medicines I get flustered and to be honest I couldn't believe
0:37:45 > 0:37:48that you'd take someone like me on in the first place.
0:37:48 > 0:37:51- To think someone like me could work here is just...- Wait...
0:37:51 > 0:37:54I've always taught my kids to do the right thing. Whatever happens.
0:37:54 > 0:37:57Which is why I'm not going to let you take the blame for this, Ray.
0:37:57 > 0:37:59- I can't!- Billy's fine.
0:38:01 > 0:38:03I've just come from the hospital.
0:38:03 > 0:38:05You didn't make a mistake.
0:38:07 > 0:38:09Turns out he hasn't been taking his insulin for weeks.
0:38:09 > 0:38:11Why?
0:38:11 > 0:38:14Doesn't want to admit to himself that he's ill.
0:38:14 > 0:38:18Stupid male pride, I think is how Liz put it.
0:38:19 > 0:38:21We didn't do anything wrong.
0:38:23 > 0:38:25Yeah, but we could've done!
0:38:27 > 0:38:30But you've been doing fine. If you were struggling, I'd have noticed.
0:38:30 > 0:38:31Would you?
0:38:33 > 0:38:36- You know where things go... - I have to use coloured stickers.
0:38:36 > 0:38:38You've just had a scare...
0:38:38 > 0:38:41And then I have to learn everything two, three times over...
0:38:41 > 0:38:43- put them into groups... - You've just had a scare!
0:38:43 > 0:38:46And then when my kids ask me to help them with their homework,
0:38:46 > 0:38:49I have to say no in case they find me out, and think that I'm stupid.
0:38:49 > 0:38:51- I can help...- No.
0:38:52 > 0:38:56I've tried taking classes, and then Jordan came along...
0:38:56 > 0:38:58We can package it up. Staff development.
0:39:01 > 0:39:02You are coming back?
0:39:05 > 0:39:07No, I can't Ray.
0:39:09 > 0:39:12If something had've happened...
0:39:12 > 0:39:14I've got to think of my kids.
0:39:16 > 0:39:17All right.
0:39:19 > 0:39:21But you're not stupid, Valerie.
0:39:23 > 0:39:27I took you on because I thought you had potential, and I still do.
0:39:28 > 0:39:32And if there's ever anything I can do... A reference, or anything...
0:39:34 > 0:39:35..all you have to do is ask.
0:39:46 > 0:39:49If you ask me, you're best off out of it.
0:39:49 > 0:39:51Who needs a job? All the trouble it's caused.
0:39:51 > 0:39:52I suppose so.
0:39:54 > 0:39:55Look at all the positives.
0:39:55 > 0:39:57You get to spend more time with kids.
0:39:57 > 0:39:59Yeah, but that's why I were doing it.
0:39:59 > 0:40:01No more staying in mid-week.
0:40:01 > 0:40:04Come out with me tonight, if you like.
0:40:04 > 0:40:07There's...someone I want you to meet.
0:40:07 > 0:40:09Oh, who is it this time?
0:40:09 > 0:40:13Oh, Val. He's gorgeous. Abs carved out of stone.
0:40:13 > 0:40:14You checked him out yet?
0:40:14 > 0:40:17Oh, don't worry. I intend to. You and me on the lash?
0:40:17 > 0:40:20You'll forget you ever had a job! Come here, give us a go!
0:41:02 > 0:41:05All I ever wanted for my kids was them to have a good life.
0:41:05 > 0:41:07Warm coat, tea on the table.
0:41:07 > 0:41:10- Things other people had that I never did.- Is everything all right?
0:41:10 > 0:41:14Which is why I've booked an appointment to get some help
0:41:14 > 0:41:16- with my reading and writing.- Good.
0:41:17 > 0:41:21- I liked working here. - I liked you working here.
0:41:30 > 0:41:31That won't happen again.
0:41:33 > 0:41:36Better not, Ray. I won't be held responsible next time.
0:41:36 > 0:41:37Next time?
0:41:37 > 0:41:39I've got to do my learning.
0:41:39 > 0:41:43And then I want to know about it all.
0:41:43 > 0:41:44Dispensing. Everything.
0:42:08 > 0:42:09That's for you.
0:42:09 > 0:42:14Thank you, I'll save it for my bus ride home. Bye!
0:42:27 > 0:42:31Subtitles by Red Bee Media Ltd