0:00:02 > 0:00:09This programme contains some violent scenes.
0:00:14 > 0:00:16PHONE RINGS
0:01:39 > 0:01:41PHONE RINGS
0:01:54 > 0:01:56PHONE RINGS
0:02:31 > 0:02:33PEOPLE CLAMOUR
0:04:29 > 0:04:31HORN BEEPS
0:05:15 > 0:05:17HORN BEEPS
0:05:40 > 0:05:42PHONE RINGS
0:11:01 > 0:11:03SIRENS BLARE
0:11:25 > 0:11:27PHONE RINGS
0:11:57 > 0:11:59SHE SIGHS
0:18:26 > 0:18:28SHE INHALES SHARPLY
0:19:15 > 0:19:17PHONE RINGS
0:20:09 > 0:20:11PHONE KEYS BEEP
0:20:12 > 0:20:14TEXT ALERT
0:20:41 > 0:20:43KNOCK ON DOOR
0:22:56 > 0:22:58DOOR OPENS AND CLOSES
0:24:09 > 0:24:11DOOR OPENS AND CLOSES
0:26:18 > 0:26:20THEY TALK OVER EACH OTHER
0:29:28 > 0:29:30KEYS IN LOCK
0:29:32 > 0:29:35DOOR OPENS
0:29:42 > 0:29:43Hi.
0:29:43 > 0:29:44Hi.
0:31:05 > 0:31:07PHONE RINGS
0:31:16 > 0:31:19RINGING CONTINUES
0:31:23 > 0:31:25SHE SIGHS
0:34:36 > 0:34:38SHE SIGHS
0:34:57 > 0:34:59PHONE RINGS
0:35:38 > 0:35:43We see it every day in Somalia, Mexico, South America,
0:35:43 > 0:35:48but this isn't your average, ordinary hostage taker.
0:35:48 > 0:35:51Until we understand his motivation,
0:35:51 > 0:35:57until we know exactly what he wants, we must proceed very carefully.
0:35:57 > 0:36:00So far he has not been negotiating at all.
0:36:00 > 0:36:04So we throw him a bone. I say we raise the stakes.
0:36:04 > 0:36:06Let's offer 15 million. At tops, 20...
0:36:06 > 0:36:08Thank you, gentlemen.
0:36:08 > 0:36:12I appreciate your efforts. I'll take it from here.
0:41:32 > 0:41:35PHONE RINGS
0:42:23 > 0:42:25CALL DISCONNECTS
0:45:33 > 0:45:35ENGINE STARTS
0:47:54 > 0:47:56PHONE RINGS
0:48:33 > 0:48:35PHONE RINGS
0:53:17 > 0:53:19PHONE RINGS
0:53:32 > 0:53:35OTHER PHONE RINGS
0:54:07 > 0:54:09CALL DISCONNECTS
0:55:33 > 0:55:34BEEPING
0:55:49 > 0:55:51SHE BREATHES HEAVILY
0:56:57 > 0:56:59METAL CLANKS
0:57:58 > 0:58:01Subtitles for the deaf and hard of hearing by Red Bee Media Ltd