0:00:00 > 0:00:00- *
0:00:02 > 0:00:04- Estate agents.
0:00:05 > 0:00:07- This is no ordinary house.
0:00:07 > 0:00:09- We rely on them.
0:00:09 > 0:00:11- Oh, wow! Fantastic.
0:00:12 > 0:00:16- In this series, we meet some - of the industry's big characters.
0:00:16 > 0:00:18- Talk business, houses and money.
0:00:18 > 0:00:21- We see what it takes - to be an agent.
0:00:21 > 0:00:23- I'll have a nose.
0:00:23 > 0:00:26- We experience the highs...
0:00:26 > 0:00:28- Accepted, 245. Fantastic.
0:00:28 > 0:00:30- ..and the challenges...
0:00:30 > 0:00:32- Move the door.
0:00:32 > 0:00:35- ..of putting your house up for sale.
0:00:38 > 0:00:40- Subtitles
0:00:49 > 0:00:53- Around 5,000 properties - are sold in Wales each month.
0:00:54 > 0:00:57- Each sale is important - to an estate agent's business.
0:01:00 > 0:01:04- Iestyn Leyshon - is based in Aberystwyth.
0:01:04 > 0:01:10- This charismatic estate agent - works for Lloyd Herbert & Jones.
0:01:11 > 0:01:15- Estate agents do much more - than sell property these days.
0:01:16 > 0:01:20- Iestyn's company - offers a house clearance service.
0:01:20 > 0:01:23- The items are then sold at auction.
0:01:23 > 0:01:24- Come on then, boys!
0:01:25 > 0:01:28- Let's see this house - we've just put on the market.
0:01:28 > 0:01:32- There's furniture here - to be sold at auction.
0:01:33 > 0:01:35- Iestyn must clear an old house...
0:01:36 > 0:01:39- ..which has been empty - for over 35 years.
0:01:40 > 0:01:45- A man and a woman each had a house - and they loved their own house.
0:01:45 > 0:01:48- One was in Llanbadarn - and the other was in Borth.
0:01:48 > 0:01:53- They decided to buy this because - it was central to both properties.
0:01:54 > 0:01:57- They never moved in, - so it's been empty for years.
0:01:57 > 0:01:59- Even the wood is rotten.
0:01:59 > 0:02:01- This is a doer-upper.
0:02:04 > 0:02:08- At first glance, the house - is full of old treasures...
0:02:08 > 0:02:11- ..but Iestyn - doesn't see it like that.
0:02:12 > 0:02:16- We can't sell this furniture, - so it will have to go to the tip.
0:02:16 > 0:02:20- This type of furniture - isn't fashionable today.
0:02:20 > 0:02:23- Fair play to the couple - who owned it...
0:02:23 > 0:02:27- ..they probably bought - this furniture back in the 1970s.
0:02:28 > 0:02:32- It was probably expensive but - it's worth next to nothing today.
0:02:36 > 0:02:38- The clearing work must wait...
0:02:39 > 0:02:44- ..because Iestyn must first prepare - for the auction at a local hall.
0:02:44 > 0:02:46- All this?
0:02:46 > 0:02:47- All this?- - Yes - the whole lot.
0:02:48 > 0:02:49- What have you got here?
0:02:49 > 0:02:51- What have you got here?- - A violin.
0:02:51 > 0:02:52- A special one?
0:02:52 > 0:02:54- Ignore that sign!
0:02:54 > 0:02:56- Come inside.
0:02:57 > 0:02:59- With the stock expanding...
0:02:59 > 0:03:04- ..Rhydypennau Hall - is starting to look like a museum.
0:03:05 > 0:03:07- These items are ancient...
0:03:07 > 0:03:12- ..but we also have stuff - from the 1970s, 1980s and 1990s...
0:03:12 > 0:03:14- ..up to the present day.
0:03:15 > 0:03:19- It looks like a museum - but everything you see is for sale.
0:03:22 > 0:03:25- Will there be room for buyers - in the jam-packed hall?
0:03:26 > 0:03:30- I don't think there are - any more items to come to the stage.
0:03:30 > 0:03:32- I've got room over there - for a table.
0:03:34 > 0:03:38- I'm surprised there was so much - stuff in a two-bedroom house.
0:03:39 > 0:03:44- We've seen and logged - most of this stuff before today.
0:03:44 > 0:03:47- We have an idea - of the number of lots we'll have.
0:03:48 > 0:03:50- We're not very good guesstimators!
0:03:50 > 0:03:52- No, it'll be fine.
0:03:52 > 0:03:56- We'll squeeze everything in - and we'll be fine by tomorrow.
0:03:57 > 0:04:00- Fingers crossed, Iestyn!
0:04:08 > 0:04:13- Sophie Williams is a member - of the Dafydd Hardy sales team...
0:04:13 > 0:04:14- ..in Caernarfon.
0:04:15 > 0:04:18- She's still learning - about the business.
0:04:21 > 0:04:26- Sophie is about to show a three bed - bungalow to a prospective buyer.
0:04:28 > 0:04:31- What's the secret - of being a good estate agent?
0:04:31 > 0:04:34- It's all about customer service.
0:04:34 > 0:04:38- You don't have to be a brainbox - but you have to be good with people.
0:04:39 > 0:04:41- It's always a challenge.
0:04:41 > 0:04:44- You never know - what the outcome will be.
0:04:44 > 0:04:47- Everyone wants something different.
0:04:47 > 0:04:50- You can't tick everyone's boxes.
0:04:51 > 0:04:56- Some people want a perfect house and - other people can adjust to a house.
0:04:56 > 0:04:58- It depends on the person.
0:05:01 > 0:05:04- The bungalow - is on the Gerddi Menai estate...
0:05:05 > 0:05:08- ..and it offers - great views of the Menai Strait.
0:05:08 > 0:05:11- Sophie hopes - the vista helps sell it.
0:05:11 > 0:05:13- Sam is here to view the house.
0:05:13 > 0:05:18- From Caernarfon originally, - Sam is keen to move back home...
0:05:19 > 0:05:21- ..to be closer to her mother.
0:05:22 > 0:05:25- The bungalow - is for sale at 249,000.
0:05:27 > 0:05:31- The owner has moved out, - so the property is unfurnished.
0:05:31 > 0:05:34- That doesn't stop Sam - using her imagination.
0:05:35 > 0:05:38- It's spacious - and you could so a lot to it.
0:05:38 > 0:05:39- It's got potential.
0:05:40 > 0:05:44- You could go up, into the roof, - and build a loft conversion.
0:05:44 > 0:05:46- The staircase could be here.
0:05:48 > 0:05:51- I'd have to see - what a builder would say.
0:05:51 > 0:05:52- Yes.
0:05:53 > 0:05:55- You could move the door to there.
0:05:55 > 0:05:57- Yes. Could do.
0:05:58 > 0:06:02- Sam has only just arrived, - but she's already making plans.
0:06:04 > 0:06:06- What else would she change?
0:06:07 > 0:06:11- I'd change those windows and - fit a door leading to the garden.
0:06:11 > 0:06:13- Yes, you could do that.
0:06:14 > 0:06:17- What do you think of that?
0:06:17 > 0:06:21- The Artex would have to go - and so would the carpet.
0:06:21 > 0:06:23- You'd only need to skim it.
0:06:23 > 0:06:25- It won't cost a fortune.
0:06:25 > 0:06:28- I may take down the ceilings - and redo them.
0:06:28 > 0:06:30- You'd redo them completely?
0:06:31 > 0:06:34- Sam needs a builder, - if she buys this house.
0:06:35 > 0:06:36- Can Sophie help her?
0:06:37 > 0:06:40- You could open it up, couldn't you?
0:06:40 > 0:06:44- You'd have to get a builder in - to see if you can knock it through.
0:06:45 > 0:06:48- I'm not a builder - and I wouldn't know, to be honest.
0:06:49 > 0:06:53- No, Sophie, you'd better - focus on selling the place.
0:06:53 > 0:06:56- The third bedroom - has views of the Menai Strait.
0:06:57 > 0:07:00- You'd want to do - something wow with that view.
0:07:02 > 0:07:04- Yes. That view really is wow.
0:07:04 > 0:07:06- Need to suit the view.
0:07:06 > 0:07:11- The list of renovations gets longer, - as they reach the kitchen.
0:07:11 > 0:07:14- Would you change all of it?
0:07:14 > 0:07:15- Would you change all of it?- - Yes.
0:07:16 > 0:07:18- Oh, dear! More renovations!
0:07:20 > 0:07:24- The small bedroom is next door, - so I'd turn it into one big kitchen.
0:07:26 > 0:07:28- At least the view is lovely.
0:07:29 > 0:07:30- The view is what sells it.
0:07:31 > 0:07:34- Yes, it's amazing. - It's in a lovely spot.
0:07:34 > 0:07:37- The view and the location - will sell this house.
0:07:38 > 0:07:39- I grew up around here...
0:07:40 > 0:07:42- ..so it's like going full circle.
0:07:42 > 0:07:44- Where does your mother live?
0:07:44 > 0:07:47- Where does your mother live?- - Across the road and up the hill.
0:07:47 > 0:07:49- Ideal. She can help with your baby.
0:07:49 > 0:07:50- Yes.
0:07:50 > 0:07:52- Yes.- - Oh, handy.
0:07:53 > 0:07:55- Here we are. We're done.
0:07:55 > 0:07:58- Despite all the alterations - she'd make...
0:07:59 > 0:08:02- ..Sam can see - the bungalow's potential.
0:08:03 > 0:08:07- I really like it and I've got lots - of ideas going around in my head.
0:08:08 > 0:08:11- I'll have to go home - and talk to my husband.
0:08:12 > 0:08:17- Very positive and she has lots - of ideas for changes she'd make.
0:08:17 > 0:08:19- She can see herself here.
0:08:19 > 0:08:24- Let's hope Sophie's right and the - location convinces Sam to buy it.
0:08:29 > 0:08:33- On Anglesey, the experienced - estate agent, Ruth Tottey...
0:08:34 > 0:08:38- ..is the manager of the - Llangefni branch of Dafydd Hardy.
0:08:40 > 0:08:43- Ruth is on her way - to value a property.
0:08:44 > 0:08:46- She feels at home on the island.
0:08:48 > 0:08:50- I love driving around Anglesey.
0:08:50 > 0:08:55- I'm not great in cities but I feel - confident driving on the island.
0:08:55 > 0:08:57- I spend three days on the road...
0:08:58 > 0:09:01- ..and the rest of the week - catching up with paperwork...
0:09:02 > 0:09:04- ..and carrying out office tasks.
0:09:04 > 0:09:08- I love to have a snoop - around people's homes...
0:09:08 > 0:09:10- ..and I love to meet people.
0:09:11 > 0:09:14- Today, Ruth meets Heledd and Rhys...
0:09:14 > 0:09:18- ..and she's come to have a 'snoop' - around their four bed home...
0:09:19 > 0:09:21- ..on the Bro Caerwyn estate.
0:09:21 > 0:09:24- Hello. I'm Ruth - from the Dafydd Hardy office.
0:09:24 > 0:09:26- I'm Rhys.
0:09:26 > 0:09:27- Here's my card.
0:09:27 > 0:09:29- Here's my card.- - Come in.
0:09:31 > 0:09:32- This is a good size.
0:09:32 > 0:09:34- What a lovely room.
0:09:36 > 0:09:37- I'd live in here.
0:09:38 > 0:09:39- I wouldn't move!
0:09:40 > 0:09:43- Your little boy - can play football in here.
0:09:44 > 0:09:46- Who's the gardener?
0:09:46 > 0:09:47- Who's the gardener?- - Me.
0:09:47 > 0:09:49- You're doing a great job.
0:09:49 > 0:09:52- It takes Ruth no time - to warm to the family.
0:09:52 > 0:09:55- She's clearly a people person.
0:09:56 > 0:10:01- The dishwasher's there, - so you don't have to wash up, Rhys.
0:10:02 > 0:10:04- This would have been a dining room.
0:10:04 > 0:10:06- This would have been a dining room.- - Yes.
0:10:06 > 0:10:08- So this is your room.
0:10:08 > 0:10:10- You shut the door on Mam and Dad!
0:10:10 > 0:10:12- Yes.
0:10:14 > 0:10:17- The ability to chat - is a vital part of the job.
0:10:17 > 0:10:21- What's the best thing - about being an estate agent?
0:10:22 > 0:10:24- Seeing properties - and I love noseying.
0:10:27 > 0:10:29- A lot of things.
0:10:29 > 0:10:33- You get a lot of ideas - and you see a lot of new things.
0:10:33 > 0:10:38- I'm really fond of seeing new - building techniques in the industry.
0:10:39 > 0:10:42- Finding the right house - for the right person.
0:10:42 > 0:10:45- I often say - we're a lot like Match.com!
0:10:45 > 0:10:47- We're matchmakers.
0:10:47 > 0:10:51- We seek to marry the right client - and the right house.
0:10:55 > 0:10:57- Where are you moving to?
0:10:57 > 0:10:58- Where are you moving to?- - Not far.
0:10:58 > 0:11:03- We're looking at the outskirts - of Llangefni and Rhostryfan.
0:11:03 > 0:11:06- How long have you lived here?
0:11:06 > 0:11:07- How long have you lived here?- - For 12 years.
0:11:07 > 0:11:09- Wow! So you bought it new.
0:11:09 > 0:11:12- Wow! So you bought it new.- - Yes. We watched every brick go up.
0:11:13 > 0:11:17- Rhys and Heledd - certainly have a lovely home...
0:11:17 > 0:11:18- ..so why move?
0:11:20 > 0:11:23- I'm happy here - and I took some persuading to move.
0:11:23 > 0:11:25- Rhys is more keen than me.
0:11:26 > 0:11:31- Yes, I'd like somewhere - with more land and some nice views.
0:11:31 > 0:11:34- Wow! This is a lovely, pink room.
0:11:36 > 0:11:38- This is your room, Gwawr.
0:11:38 > 0:11:42- I'd love a room like this - because I'm really girly too.
0:11:44 > 0:11:49- This will put the price up because - it's like a house within a house.
0:11:49 > 0:11:50- Dad's happy with that.
0:11:52 > 0:11:54- It's a really nice family home.
0:11:55 > 0:11:58- It's in excellent condition.
0:11:58 > 0:11:59- It's immaculate.
0:12:01 > 0:12:05- Ruth has seen the whole house, - so it's time to discuss its value.
0:12:07 > 0:12:12- Pen Derwydd estate is near here - and they're going for 230 to 240.
0:12:13 > 0:12:17- The properties there - are all executive houses...
0:12:17 > 0:12:21- ..but there's a mixture of styles - on this estate, isn't there?
0:12:23 > 0:12:24- There are semis here.
0:12:24 > 0:12:28- You live in one of the - largest properties on the estate.
0:12:28 > 0:12:32- I sold the house next door - really quickly...
0:12:32 > 0:12:36- ..so let's hope - I can sell this for you too.
0:12:37 > 0:12:43- The owners haven't yet decided which - agency to use but Ruth is confident.
0:12:43 > 0:12:44- There we are.
0:12:45 > 0:12:46- Job done.
0:12:47 > 0:12:47- .
0:12:53 > 0:12:53- Subtitles
0:12:53 > 0:12:55- Subtitles- - Subtitles
0:12:56 > 0:13:00- The average selling price of a house - in Caernarfon is 141,000.
0:13:02 > 0:13:06- The bungalow in Gerddi Menai - is on the market at 249,000.
0:13:08 > 0:13:14- It's a valuable property and little - wonder Sophie is so keen to sell it.
0:13:16 > 0:13:18- Hiya, Sam.
0:13:18 > 0:13:22- I'm phoning to get some feedback - from you about the viewing.
0:13:22 > 0:13:27- Sophie contacts Sam to ask her - if she's interested in the bungalow.
0:13:27 > 0:13:32- Sam has since returned for - a second viewing with her partner.
0:13:35 > 0:13:37- Yes. Taking that into consideration.
0:13:38 > 0:13:39- Oh, great. OK.
0:13:39 > 0:13:42- You want to try 245 - as a starting point.
0:13:42 > 0:13:44- OK, that's a good start.
0:13:44 > 0:13:46- I'll phone the vendor now...
0:13:46 > 0:13:49- ..and get back to you, Sam, - as soon as.
0:13:49 > 0:13:51- Lovely. Thank you. Ta-ta, Sam.
0:13:52 > 0:13:54- 245 on Gerddi Menai, Sue. Not bad.
0:13:54 > 0:13:57- What do you think? Good start.
0:13:57 > 0:13:58- What do you think? Good start.- - Brill.
0:13:58 > 0:14:00- I'll phone the vendor now.
0:14:02 > 0:14:06- The offer is only - 4,000 under the asking price....
0:14:06 > 0:14:08- ..so will the vendor accept it?
0:14:09 > 0:14:11- They offered 245. What do you think?
0:14:15 > 0:14:16- Yes? OK.
0:14:16 > 0:14:20- It's close to the asking price, - so it's not bad.
0:14:21 > 0:14:24- Brilliant, Mr Jones. - Thank you very much.
0:14:25 > 0:14:27- Fantastic. Thank you. Ta-ta.
0:14:27 > 0:14:29- Accepted 245, Sue.
0:14:29 > 0:14:31- Fantastic.
0:14:32 > 0:14:36- It's good news - for Sam and for Sophie.
0:14:36 > 0:14:39- Selling houses - comes naturally to Sophie.
0:14:42 > 0:14:45- The hall in Rhydypennau is full.
0:14:45 > 0:14:50- Iestyn and the team are busy - sorting out the auction lots.
0:14:51 > 0:14:55- We're numbering - all the lots you see in the hall.
0:14:55 > 0:14:57- We're now - on lot 117 of around 800...
0:14:58 > 0:14:59- ..so there's 700 to go.
0:15:02 > 0:15:04- I hope you brought a sleeping bag.
0:15:05 > 0:15:09- Fortunately, Iestyn has help - to complete this mammoth task.
0:15:10 > 0:15:12- Wonderful! The top team.
0:15:13 > 0:15:18- I have high blood pressure because - I've got to put up with you lot.
0:15:21 > 0:15:25- Some keen prospective buyers - have arrived early...
0:15:25 > 0:15:27- ..before the official viewing.
0:15:29 > 0:15:31- It's 8pm and we've finished.
0:15:32 > 0:15:35- The official viewing - is at 9am tomorrow...
0:15:35 > 0:15:39- ..but regulars like Mr Willis - like to come in early.
0:15:40 > 0:15:44- There's keen interest in the lots, - which bodes well for Iestyn.
0:15:47 > 0:15:50- Out of the 800 lots, - I hope to sell 800!
0:15:50 > 0:15:53- I don't want to - take anything away from here.
0:15:55 > 0:15:57- We must sell 100 lots per hour.
0:15:58 > 0:16:03- If we slip behind 100 lots per hour, - we'll be here until 9pm tomorrow.
0:16:04 > 0:16:08- Shoo! Off you go, - or we won't see tomorrow morning.
0:16:10 > 0:16:14- Tomorrow will be a long day - and Iestyn is keen to go home.
0:16:14 > 0:16:18- Will be succeed in - clearing the contents of the hall?
0:16:19 > 0:16:23- In Llangefni, - Ruth has received some good news.
0:16:23 > 0:16:27- We received the instruction - on the Bro Caerwyn property.
0:16:28 > 0:16:32- We've measured up - and the details are on the wall.
0:16:32 > 0:16:37- The details will also be - in the window and on the website.
0:16:37 > 0:16:39- Cross fingers.
0:16:39 > 0:16:41- Ruth is wasting no time...
0:16:41 > 0:16:45- ..as she asks her team - to find a buyer for the house...
0:16:45 > 0:16:49- ..which has an asking price - of just under 240,000.
0:16:49 > 0:16:52- This is a good one - and it should sell quickly...
0:16:53 > 0:16:55- ..just like the house next door.
0:16:55 > 0:16:58- Beth, can you match it - to all the applicants?
0:16:58 > 0:17:01- I hope we get people - through the door quickly.
0:17:02 > 0:17:03- Thank you.
0:17:04 > 0:17:08- Ruth has a personal reason for - needing to sell the house quickly.
0:17:09 > 0:17:12- I retire at the end of September.
0:17:12 > 0:17:16- I told the vendors - I hope to sell it by then.
0:17:16 > 0:17:18- No pressure, Ruth!
0:17:21 > 0:17:24- It's auction day - at Rhydypennau Hall...
0:17:25 > 0:17:28- ..and prospective buyers - grab front row seats.
0:17:28 > 0:17:33- The auction's about to start and the - team was here early this morning.
0:17:34 > 0:17:38- They've been busy with the questions - about the items for sale today.
0:17:39 > 0:17:42- It's going to be a busy day - and I'll start on the dot.
0:17:45 > 0:17:50- Iestyn is today's auctioneer and - he puts his stamp on proceedings.
0:17:50 > 0:17:52- Is the microphone on?
0:17:53 > 0:17:54- Turn it up a touch.
0:17:55 > 0:17:56- Is it on?
0:17:56 > 0:17:59- Too much! Turn it down a bit.
0:17:59 > 0:18:01- Just a tiny touch.
0:18:01 > 0:18:04- Whoa! Whoa! Good, good, good.
0:18:04 > 0:18:06- Welcome to the auction.
0:18:06 > 0:18:09- It's good to see - so many happy faces.
0:18:10 > 0:18:12- Happy, happy.
0:18:13 > 0:18:15- Let's get the auction started.
0:18:15 > 0:18:18- Lot number one. - Two boxes of dairywear?
0:18:18 > 0:18:20- That's a good start, innit?
0:18:20 > 0:18:22- Whoever's spelt that?
0:18:22 > 0:18:24- Lot number one.
0:18:24 > 0:18:27- That would never happen - in Sotheby's!
0:18:27 > 0:18:29- But there are bargains here.
0:18:29 > 0:18:31- Mrs Jandrill, 1, surely.
0:18:32 > 0:18:33- Mrs Jandrill, 1.
0:18:34 > 0:18:35- Not too many times.
0:18:36 > 0:18:39- Once we get the momentum going, - they'll be happier.
0:18:41 > 0:18:45- As Iestyn gets warmed up, - the bids come in thick and fast.
0:18:45 > 0:18:47- Well, a bit faster at least.
0:18:47 > 0:18:49- Who wants it for 1?
0:18:49 > 0:18:53- The first one to put their hand up - will buy it for 1.
0:18:54 > 0:18:58- One box in particular - attracts attention.
0:18:59 > 0:19:01- Lot 70, a black box with no key.
0:19:02 > 0:19:03- A mystery lot.
0:19:04 > 0:19:07- I do like you. 1, 2, 3, 4.
0:19:07 > 0:19:10- 6, 8, 10.
0:19:11 > 0:19:16- Amazingly, the people are bidding - for what could be a worthless item.
0:19:17 > 0:19:19- I won't open these boxes again.
0:19:19 > 0:19:21- 55, 57.
0:19:21 > 0:19:23- At 57, my hammer's going up.
0:19:23 > 0:19:26- Sold at 57. Mr Wray.
0:19:27 > 0:19:30- In Caernarfon, - Sam has received the keys...
0:19:30 > 0:19:33- ..to her new home in Gerddi Menai.
0:19:34 > 0:19:38- As you can see, we're in the process - of unpacking boxes.
0:19:39 > 0:19:40- The place is a mess!
0:19:41 > 0:19:44- I'm glad - I don't move house every year.
0:19:45 > 0:19:48- We'll be even busier - when we modernize this house.
0:19:50 > 0:19:55- A new, exciting period - is beginning for Sam and her family.
0:19:55 > 0:19:57- Is this their forever home?
0:19:58 > 0:20:03- We've given ourselves a year - to complete this project.
0:20:03 > 0:20:05- We'll then see how we settle.
0:20:06 > 0:20:10- This will be our home - until our baby starts school.
0:20:10 > 0:20:14- My partner is already - looking for a new project.
0:20:14 > 0:20:16- He's got something in the pipeline.
0:20:17 > 0:20:19- Watch this space!
0:20:26 > 0:20:31- In Llangefni, the race to sell - Bro Caerwyn was over in a flash.
0:20:31 > 0:20:34- We didn't get - the response we'd hoped for.
0:20:36 > 0:20:41- They took the house off the market - and they plan to build an extension.
0:20:42 > 0:20:44- It's just one of those things.
0:20:44 > 0:20:48- There's no explanation - for the property not selling.
0:20:48 > 0:20:50- It's a brilliant house.
0:20:50 > 0:20:52- I think the price was right too.
0:20:53 > 0:20:55- It's just one of those things.
0:20:55 > 0:20:59- We, as estate agents, - are sometimes taken by surprise.
0:20:59 > 0:21:03- We're really excited - as we leave the valuation meeting...
0:21:03 > 0:21:07- ..and we think, - "Yeah! This one's in the bag."
0:21:07 > 0:21:11- On this occasion, that - wasn't the case and it's baffling.
0:21:12 > 0:21:15- Selling houses can be a challenge.
0:21:16 > 0:21:18- What makes a good estate agent?
0:21:20 > 0:21:22- They must be approachable - and chatty.
0:21:23 > 0:21:26- People must feel relaxed - in their company.
0:21:26 > 0:21:29- Just a nice person, in general.
0:21:30 > 0:21:33- You've got to know your area well...
0:21:33 > 0:21:37- ..and know the type of people - who tend to buy properties.
0:21:38 > 0:21:41- An estate agent - has got to be honest.
0:21:41 > 0:21:45- I know estate agents don't have - the best reputation in the world.
0:21:46 > 0:21:49- That's why - it's really important to be honest.
0:21:49 > 0:21:51- We must also be good listeners.
0:21:52 > 0:21:56- Things are hotting up - at the auction in Rhydypennau.
0:21:57 > 0:21:58- 200?
0:21:59 > 0:22:00- 200, 220, 240.
0:22:01 > 0:22:03- 260, 280, 300.
0:22:04 > 0:22:06- At 300, any other bidders?
0:22:06 > 0:22:11- At 300, my little hammer's going up - once, twice, third and final time.
0:22:11 > 0:22:13- Sold at 300.
0:22:13 > 0:22:15- Mr Wray.
0:22:15 > 0:22:18- I think he's building a naval boat.
0:22:18 > 0:22:21- We got off to a slow start, - as everyone got into it.
0:22:22 > 0:22:25- We then had some high sales - with the naval lots.
0:22:26 > 0:22:29- As the auction continues, - it gets busier...
0:22:29 > 0:22:33- ..and the lots gradually disappear.
0:22:33 > 0:22:38- Has Iestyn reached his target - of selling 100 lots per hour?
0:22:38 > 0:22:42- We're on lot 260 - out of a total of 830.
0:22:47 > 0:22:50- We'll get through the furniture - a lot faster.
0:22:52 > 0:22:57- Fair play, your enthusiasm - knows no bounds, Iestyn.
0:22:57 > 0:22:59- Sorry! Who's the boss?
0:22:59 > 0:23:02- There's another long day - ahead of you, Iestyn.
0:23:07 > 0:23:13- While Sam enjoys moving house, - the Hearn family wasn't quite ready.
0:23:13 > 0:23:16- And so, Ruth moves on - to the next challenge.
0:23:18 > 0:23:22- Let's hope Iestyn's - finished at the auction by now.
0:23:36 > 0:23:38- S4C subtitles by Eirlys A Jones
0:23:38 > 0:23:38- .