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0:00:00 > 0:00:04- It's why we're here. We're here - to help you at the end of the day.
0:00:05 > 0:00:09- We're here to treat you - but we're also here to lend an ear.
0:00:09 > 0:00:13- For eight months, our cameras - have followed students...
0:00:13 > 0:00:15- ..from Cardiff University.
0:00:16 > 0:00:18- You're forced to grow up quickly.
0:00:18 > 0:00:21- 15 individuals on an unique course.
0:00:21 > 0:00:24- We get the creme de la creme.
0:00:24 > 0:00:28- I'm the most competitive. - I'm itching for the responsibility.
0:00:29 > 0:00:31- From the classroom - to hospitals across Wales.
0:00:32 > 0:00:37- It's going to be more challenging - than anything they've done before.
0:00:38 > 0:00:42- Entering the medical world - for the first time.
0:00:42 > 0:00:46- Young student doctors - are like little chicks.
0:00:48 > 0:00:51- Do you remember that? - It was hilarious.
0:00:51 > 0:00:54- Facing the greatest challenge - of their young lives.
0:00:55 > 0:00:58- This year was the first time - I saw someone die.
0:00:59 > 0:01:02- It really hit me - because she's not going to recover.
0:01:03 > 0:01:07- I feel like I'm drowning, - that I'm not doing enough work.
0:01:07 > 0:01:10- Medicine is hard. - The course is going to be hard.
0:01:11 > 0:01:16- As we chronicle every step - to become tomorrow's doctors.
0:01:16 > 0:01:19- We'll be the doctor on the scene. - We'll be in charge.
0:01:20 > 0:01:23- This is superb. - What made me choose this path?
0:01:23 > 0:01:26- This is not about elitism.
0:01:27 > 0:01:29- You have been given a gift.
0:01:30 > 0:01:34- You must use that gift to do good.
0:01:42 > 0:01:46- For the majority of Cardiff's - 1,500 medical students...
0:01:46 > 0:01:51- ..the highlight of the course - is the hospital placement.
0:01:51 > 0:01:55- But before - they deal with real patients...
0:01:55 > 0:01:59- ..they practise their skills - in a classroom setting.
0:02:01 > 0:02:05- Today, Elen and Mared - learn how to insert a catheter...
0:02:05 > 0:02:09- ..into the male anatomy - by practising on plastic dummies.
0:02:13 > 0:02:18- We had a clinical skills session - where we had to insert a catheter.
0:02:18 > 0:02:20- Hello, Mr Roberts.
0:02:20 > 0:02:24- Today I'm going to be...
0:02:26 > 0:02:28- Scratch that.
0:02:28 > 0:02:33- We shouldn't do it with friends. - It just doesn't work.
0:02:33 > 0:02:35- I'll apply some gel...
0:02:35 > 0:02:38- ..to soothe the pain...
0:02:38 > 0:02:41- ..and then - I'll insert a tube up your...
0:02:42 > 0:02:43- Don't laugh!
0:02:44 > 0:02:49- In this situation, we had a partner - sitting on the bed, legs apart...
0:02:52 > 0:02:54- ..with a block...
0:02:54 > 0:02:59- ..with a plastic penis - attached to it between their legs.
0:03:01 > 0:03:04- It'll be uncomfortable - but it shouldn't hurt.
0:03:04 > 0:03:08- It'll feel like a sharp sting - and then it should go numb.
0:03:08 > 0:03:10- It's good experience...
0:03:11 > 0:03:14- ..being able - to practise clinical skills here...
0:03:14 > 0:03:17- ..but it's so different - doing it on real patients.
0:03:17 > 0:03:19- It's fiddlier than you think.
0:03:20 > 0:03:22- Inserting catheters are tricky...
0:03:23 > 0:03:25- ..but everything went...
0:03:25 > 0:03:27- Everything went wrong.
0:03:27 > 0:03:31- I was quite confident. - I thought, I've done this before.
0:03:31 > 0:03:33- It'll be fine.
0:03:33 > 0:03:37- But it wasn't. - I found the bags really fiddly.
0:03:38 > 0:03:40- There were so many points to follow.
0:03:40 > 0:03:45- When someone's behind you, - observing you, it's more difficult.
0:03:49 > 0:03:54- Mared loved it. - It made her laugh so much.
0:03:54 > 0:03:57- It was hard this time, - though I'd done it before...
0:03:57 > 0:04:00- ..on a real patient with no problem.
0:04:00 > 0:04:03- I'm glad we got to practise, really.
0:04:03 > 0:04:07- I hope I get a patient - who goes in for an operation...
0:04:07 > 0:04:12- ..and I have to insert a catheter - when they're under anaesthetic!
0:04:12 > 0:04:16- That'd be a step up - before having to go on the wards.
0:04:21 > 0:04:25- Many patients will come - from multicultural backgrounds.
0:04:26 > 0:04:31- Doctors will have to treat patients - who speak a variety of languages.
0:04:31 > 0:04:36- Elen's on placement, dealing with - a challenging situation...
0:04:37 > 0:04:39- ..at the A&E department in Newport.
0:04:40 > 0:04:42- I'm Elen, - third-year medical student.
0:04:43 > 0:04:46- If you could tell me - what's brought you into hospital.
0:04:46 > 0:04:51- My grandmother's got a bad eye. - She can't see through it properly.
0:04:51 > 0:04:55- One of the patients - couldn't speak English.
0:04:55 > 0:05:00- I think she understood more than she - let on but she couldn't converse...
0:05:01 > 0:05:04- ..so her granddaughter - had to interpret for her.
0:05:04 > 0:05:09- We went to the doctor's and - they said she's got a damaged nerve.
0:05:09 > 0:05:11- SHE SPEAKS NATIVE LANGUAGE
0:05:16 > 0:05:19- They put - a drip on her as well today.
0:05:19 > 0:05:22- I have sick tablets. Sick medicine.
0:05:22 > 0:05:26- She's had sick medicine - because she kept throwing up.
0:05:27 > 0:05:31- It was hard knowing which questions - to ask, how to ask them.
0:05:31 > 0:05:36- I felt as though I spoke more to - the granddaughter than the patient.
0:05:37 > 0:05:41- It's an easy thing to do but it's - something I shouldn't do either.
0:05:42 > 0:05:43- That was hard.
0:05:44 > 0:05:47- Do you have a family history of...
0:05:48 > 0:05:50- ..headaches, any strokes?
0:05:50 > 0:05:52- Anything like that?
0:05:52 > 0:05:54- Yes, my granddad...
0:05:55 > 0:05:58- ..he had a few strokes, he did.
0:05:58 > 0:06:01- I was enquiring - about her medical history...
0:06:02 > 0:06:05- ..or if there were any problems - she was aware of...
0:06:05 > 0:06:09- ..and I was told that a few family - members had suffered strokes.
0:06:09 > 0:06:12- He did have one - which was on the left side...
0:06:12 > 0:06:15- ..but he recovered from that.
0:06:15 > 0:06:20- He had a long history of illnesses - for the past couple of years.
0:06:20 > 0:06:23- After reading through her notes...
0:06:23 > 0:06:27- ..there was no evidence of stroke - in the family.
0:06:27 > 0:06:29- SHE SPEAKS NATIVE LANGUAGE
0:06:32 > 0:06:36- No stroke in the history? - He's never had a stroke?
0:06:36 > 0:06:38- Oh, OK, scratch that.
0:06:39 > 0:06:42- I enquired if she had - other medical problems...
0:06:42 > 0:06:44- ..but she said no.
0:06:44 > 0:06:49- I checked the notes and there were - lots of entries saying she'd had...
0:06:49 > 0:06:52- ..investigations for TB.
0:06:52 > 0:06:55- AFB is acid-fast bacilli - and is code for TB.
0:06:55 > 0:06:59- If she's got TB and I give her - steroids, what'll happen?
0:06:59 > 0:07:00- That's bad.
0:07:01 > 0:07:02- Translating is hard.
0:07:03 > 0:07:06- I'm not surprised - the granddaughter had trouble...
0:07:06 > 0:07:11- ..because I don't think she fully - understood the native language...
0:07:12 > 0:07:15- ..which created - a language barrier...
0:07:15 > 0:07:19- ..between the two of them as well - as between the patient and myself.
0:07:19 > 0:07:23- What we're concerned about - is temporal arteritis...
0:07:23 > 0:07:27- ..which is inflammation of - the temporal artery behind the eye.
0:07:27 > 0:07:30- It's a disease of older people.
0:07:30 > 0:07:32- It causes significant headache...
0:07:33 > 0:07:36- ..and if untreated - can cause blindness in that eye.
0:07:37 > 0:07:39- It responds very well to treatment.
0:07:39 > 0:07:43- The difficulty she's got - is the treatment she needs...
0:07:43 > 0:07:47- ..which is a steroid tablet which - will knock her diabetes control.
0:07:48 > 0:07:51- You give with one hand - and take with the other.
0:07:51 > 0:07:54- The patient - will be monitored in hospital...
0:07:54 > 0:07:59- ..to prevent the medication doing - long-term damage to her sight.
0:08:01 > 0:08:07- In Bridgend, Ainsley and David - are back in the surgical theatre.
0:08:08 > 0:08:12- The female patient - had surgery two years ago.
0:08:13 > 0:08:18- She was very ill. - Part of her colon had burst.
0:08:18 > 0:08:21- That part - was removed two years ago...
0:08:21 > 0:08:24- ..and she was given a colostomy bag.
0:08:25 > 0:08:28- We intend to get rid - of the colostomy bag today...
0:08:29 > 0:08:32- ..and reattach the colon - to the rectum.
0:08:33 > 0:08:36- We'll try to get her back - as close as we can to normal.
0:08:42 > 0:08:45- It can be a lengthy procedure...
0:08:46 > 0:08:49- ..if that part of the colon - we need...
0:08:49 > 0:08:53- ..is loose or stuck - to whatever's surrounding it.
0:08:53 > 0:08:57- It may take two hours or six. - We won't know until we start.
0:08:57 > 0:09:00- How do students fare - with long surgeries?
0:09:00 > 0:09:04- Depends if they've eaten breakfast.
0:09:04 > 0:09:06- Have you eaten breakfast?
0:09:06 > 0:09:07- Sorry?
0:09:07 > 0:09:09- Sorry?- - Have you eaten breakfast?
0:09:10 > 0:09:12- Hopefully they'll be alright, then.
0:09:12 > 0:09:16- Otherwise, one or two become wobbly - and some might faint.
0:09:16 > 0:09:19- It's a good idea to eat breakfast.
0:09:21 > 0:09:23- I've never done it - on a woman before.
0:09:24 > 0:09:26- It's alright, it's alright, - I'll help you.
0:09:27 > 0:09:30- I've just inserted - my first catheter.
0:09:31 > 0:09:34- I was nervous to do it because - I've never done it on a person.
0:09:35 > 0:09:39- And also with a female, there's - the risk of UTIs and infections.
0:09:39 > 0:09:44- I was quite nervous but the aseptic - technique was OK, wasn't it?
0:09:44 > 0:09:49- Yes. You understand what you need - to do and you're aware of the risks.
0:09:49 > 0:09:51- You just need to practise.
0:09:52 > 0:09:54- Exactly. It was good, though.
0:09:56 > 0:09:58- More than an hour - into the surgery...
0:09:59 > 0:10:03- ..and Miss Dafydd is still cutting - through scars to get to the colon.
0:10:03 > 0:10:09- Sometimes these things can take time - because of internal scars.
0:10:09 > 0:10:12- That's exactly - what we're finding here.
0:10:12 > 0:10:15- It's slow...
0:10:15 > 0:10:17- ..but we're making progress.
0:10:18 > 0:10:20- There's no better opportunity...
0:10:20 > 0:10:23- ..for the students - to learn about anatomy.
0:10:23 > 0:10:29- Surgery is an opportunity to see and - touch what they've been studying.
0:10:29 > 0:10:31- Can you feel a pulse?
0:10:31 > 0:10:34- Oh, my god, yeah!
0:10:34 > 0:10:36- Oh, that's so cool!
0:10:37 > 0:10:39- Surgery can be both exciting...
0:10:40 > 0:10:41- ..and challenging.
0:10:42 > 0:10:45- It requires hours of concentration.
0:10:45 > 0:10:48- What they're doing now...
0:10:48 > 0:10:51- ..is reattaching - the large bowel to the rectum.
0:10:52 > 0:10:55- They're using - a stapler thing at the moment...
0:10:58 > 0:11:01- ..but it's a really long operation.
0:11:01 > 0:11:05- I'm starving at the moment. - I literally need a cup of tea.
0:11:05 > 0:11:08- But they're fine, keep on going.
0:11:08 > 0:11:10- I think David's good as well.
0:11:12 > 0:11:13- No.
0:11:18 > 0:11:21- Catrin is also - on a third-year placement.
0:11:22 > 0:11:24- She catches up with a patient...
0:11:24 > 0:11:28- ..who's undergone - a life-changing operation.
0:11:29 > 0:11:34- I met Mr Phillips on my - first day of placement in Newport.
0:11:35 > 0:11:39- He was unconscious and was about - to go into theatre for surgery.
0:11:39 > 0:11:41- That's when I saw you.
0:11:41 > 0:11:45- That's when it all started - to go horribly pear shaped.
0:11:47 > 0:11:49- Having already lost one leg...
0:11:49 > 0:11:53- ..Mr Phillips is now having - problems with his other leg.
0:11:54 > 0:11:57- I saw the operation - to remove the clot...
0:11:57 > 0:12:01- ..which started from the heart - while he was having arrhythmia.
0:12:02 > 0:12:06- Quite a bit came out because my - partner and I were quite shocked.
0:12:06 > 0:12:09- I thought his leg - would be better after that...
0:12:10 > 0:12:14- ..as the blood was squirting out - of the artery when it was removed.
0:12:14 > 0:12:18- I then saw him in critical care - and he seemed to be improving...
0:12:19 > 0:12:22- ..but the blood flow to the foot - wasn't very good.
0:12:22 > 0:12:25- They operated on the leg - to try and save it.
0:12:25 > 0:12:27- Unfortunately, they couldn't.
0:12:27 > 0:12:30- Unfortunately, they couldn't.- - He went back into surgery...
0:12:30 > 0:12:33- ..to amputate the leg - beneath the knee.
0:12:34 > 0:12:37- My leg didn't seem to be - resolving itself...
0:12:37 > 0:12:40- ..so they just came down and...
0:12:43 > 0:12:45- So there you go, that's it.
0:12:46 > 0:12:51- Amputating one leg - becomes an awful disability...
0:12:51 > 0:12:54- ..but once - you amputate both legs...
0:12:54 > 0:12:56- It changes your life.
0:12:56 > 0:12:58- It changes your life.- - ..it changes the person's life.
0:12:59 > 0:13:03- This leg has nearly healed, - so this will become my good leg.
0:13:03 > 0:13:05- My real leg, if you like.
0:13:05 > 0:13:10- I'll be able to pivot on it, - stand on it, jig on it, whatever.
0:13:11 > 0:13:16- Once this leg - has been manufactured...
0:13:16 > 0:13:18- ..I'll be able to...
0:13:19 > 0:13:22- ..bring the two into line.
0:13:22 > 0:13:24- He took it remarkably well.
0:13:24 > 0:13:27- He was a retired soldier.
0:13:27 > 0:13:29- He'd served in the army and so on.
0:13:29 > 0:13:32- He was very stern...
0:13:32 > 0:13:36- ..and completely accepted - everything the doctors told him.
0:13:37 > 0:13:40- He had endless faith in the doctors - and in their advice.
0:13:41 > 0:13:43- That scar's looking really good.
0:13:43 > 0:13:45- Want to have a butcher's - on that side?
0:13:46 > 0:13:48- This is in the process, isn't it?
0:13:48 > 0:13:51- This one - is definitely in the process.
0:13:51 > 0:13:53- Look at this.
0:13:55 > 0:13:57- It's amazing.
0:13:57 > 0:14:01- You'll be back on your feet - in no time, won't you?
0:14:01 > 0:14:04- Yes. Oh, yes.
0:14:04 > 0:14:07- How is your wife coping? - Is she coming to see you?
0:14:07 > 0:14:10- Yes, she comes in - and gives me a hard time.
0:14:10 > 0:14:15- Wants to know when I'm coming out - because the gutters need cleaning.
0:14:18 > 0:14:21- His cup was always half full.
0:14:21 > 0:14:25- He was never negative, - he didn't feel sorry for himself.
0:14:25 > 0:14:27- He never complained.
0:14:27 > 0:14:31- He was great. - I really liked Mr Phillips.
0:14:34 > 0:14:35- .
0:14:36 > 0:14:36- Subtitles
0:14:36 > 0:14:38- Subtitles- - Subtitles
0:14:43 > 0:14:47- On her placement in Newport, - Catrin visits patients...
0:14:47 > 0:14:50- ..who undergo dialysis - in the renal unit.
0:14:50 > 0:14:54- For most, they receive - four hours of dialysis...
0:14:54 > 0:14:58- ..to clean the blood - several times a week...
0:14:58 > 0:15:00- ..whilst awaiting a transplant.
0:15:01 > 0:15:05- Sahiba, who's 22 years old, - is a familiar face on the ward.
0:15:05 > 0:15:08- I was born with one kidney anyway.
0:15:08 > 0:15:12- That failed in 2007...
0:15:12 > 0:15:15- ..and then I was on dialysis here...
0:15:15 > 0:15:19- ..and then - I had a transplant in 2010...
0:15:20 > 0:15:22- ..and that lasted only up to a year.
0:15:25 > 0:15:28- So since then, - everything stopped, really.
0:15:28 > 0:15:30- I can't do nothing.
0:15:31 > 0:15:35- When I went up to her in bed, - she had a notebook...
0:15:36 > 0:15:39- ..in which she wrote poetry - in a different language.
0:15:40 > 0:15:45- I tried to imagine how I'd feel - if I had to have dialysis...
0:15:45 > 0:15:47- ..and I was miles from home...
0:15:47 > 0:15:51- ..with no-one around me, - no mother or father.
0:15:51 > 0:15:56- She had no-one in the dialysis - unit, she was on her own.
0:15:56 > 0:15:58- Are you - a bit anxious about this, or...?
0:15:58 > 0:16:00- No, if I didn't have this...
0:16:01 > 0:16:03- ..I wouldn't be here...
0:16:03 > 0:16:07- ..so, really, this is - a life-saving opportunity for me...
0:16:08 > 0:16:10- ..while I get a transplant.
0:16:10 > 0:16:13- Sahiba's had - lots of problems with access.
0:16:13 > 0:16:17- She's so young and all these veins - are being used...
0:16:17 > 0:16:20- ..and you run out of places - to insert the lines.
0:16:20 > 0:16:23- Can they get - any more lines in your neck?
0:16:23 > 0:16:24- I don't know.
0:16:24 > 0:16:26- I don't know.- - That was tricky.
0:16:26 > 0:16:30- This is a very precious fistula. - We need to look after it.
0:16:31 > 0:16:34- So what happens is, - there's two needles that go in...
0:16:35 > 0:16:40- ..so this one takes blood out - through the machine, blood pumped.
0:16:40 > 0:16:44- This is the actual dialyser. - See those tiny tubes?
0:16:44 > 0:16:50- They're capillary tubes and inside - every one of those is membrane.
0:16:50 > 0:16:54- The blood goes through tubes on - that side and back to the patient.
0:16:55 > 0:16:58- But what you have - going the other way is the dialysis.
0:16:59 > 0:17:02- So the clean blood - goes back to Sahiba.
0:17:09 > 0:17:11- There's always a way.
0:17:11 > 0:17:15- I asked her, "What do you - worry about for the future?"
0:17:15 > 0:17:18- She could've listed - 100 things to worry about.
0:17:18 > 0:17:21- Worried about dying, - worried about her kidneys.
0:17:22 > 0:17:26- I think about the things - I worry about from day to day.
0:17:27 > 0:17:29- Work pressures and this and that.
0:17:31 > 0:17:34- It's silly because - when you compare yourself to her...
0:17:35 > 0:17:38- ..who says, "It'll be fine, - there's always a way"...
0:17:39 > 0:17:44- ..it makes you think you should - take a leaf out of her book.
0:17:45 > 0:17:48- You shouldn't waste your time - worrying about things.
0:17:51 > 0:17:56- It doesn't look likely that - she'll be able to go to Pakistan.
0:17:56 > 0:18:00- She's only 22, poor thing.
0:18:00 > 0:18:02- But that's her wish.
0:18:02 > 0:18:06- She wants to go to college and - go to Pakistan to see her family.
0:18:06 > 0:18:10- That's what she wants. She's not - saying, "I want two kidneys now."
0:18:11 > 0:18:13- She's making the most - of what she's got.
0:18:17 > 0:18:21- Back at university, - exams are looming.
0:18:21 > 0:18:27- Once a term, all medical students - sit exams on the same day.
0:18:29 > 0:18:32- For first-year Manon...
0:18:32 > 0:18:34- ..pressure is mounting.
0:18:34 > 0:18:38- I have four days, and counting, - until the first exam.
0:18:39 > 0:18:44- I've worked really hard but - I've still got so much more to do.
0:18:44 > 0:18:47- It's slight panics at the moment.
0:18:47 > 0:18:50- I'll have to get up earlier - and go to bed later.
0:18:51 > 0:18:53- That's how I revise every year.
0:18:58 > 0:19:02- I've just finished - the second exam of three.
0:19:02 > 0:19:05- I think it went OK, on the whole.
0:19:05 > 0:19:08- There were - a few difficult questions...
0:19:08 > 0:19:11- ..which made me scratch my head.
0:19:11 > 0:19:14- I'm just glad it's over now.
0:19:16 > 0:19:19- I'm going back to North Wales.
0:19:19 > 0:19:21- I have a long journey ahead of me.
0:19:23 > 0:19:25- I'm tired.
0:19:25 > 0:19:30- It was a three-hour exam, - 140 questions.
0:19:33 > 0:19:38- I find it hard stopping myself - thinking about it...
0:19:38 > 0:19:40- ..about the questions.
0:19:43 > 0:19:47- Back in theatre, hours later...
0:19:47 > 0:19:51- ..Ainsley and David - are still in the middle of surgery.
0:19:54 > 0:19:58- They studied dissection - in the first year...
0:19:58 > 0:20:02- ..but seeing it performed - on a live person is very different.
0:20:03 > 0:20:06- As a student, it's nice - seeing and touching things...
0:20:06 > 0:20:08- ..instead of just observing.
0:20:09 > 0:20:11- I always try and find - an opportunity for them.
0:20:12 > 0:20:15- This is the ureter - the white tube.
0:20:15 > 0:20:18- When Mr Rawat squeezes it, - watch out, it does...
0:20:19 > 0:20:20- Oh, yes, like a little worm.
0:20:21 > 0:20:25- The lower part, the rectum, - is loose and ready.
0:20:25 > 0:20:29- We've pulled the stoma - and loosened the colon...
0:20:29 > 0:20:32- ..so I can reattach it.
0:20:33 > 0:20:36- We're ready - to put the colon back together.
0:20:37 > 0:20:42- This is the longest operation - Ainsley has ever observed.
0:20:42 > 0:20:45- The strain of the situation - is starting to show.
0:20:46 > 0:20:48- Thank you so much. Thank you.
0:20:48 > 0:20:52- I'll sit down. I don't mind - just sitting down like that.
0:20:52 > 0:20:54- Would you like some water?
0:20:54 > 0:20:58- No, I'm fine. I just feel - a bit claustrophobic, a bit warm.
0:20:58 > 0:20:59- I'll be OK.
0:21:03 > 0:21:05- Don't do anything.
0:21:07 > 0:21:09- I'm tired now.
0:21:09 > 0:21:13- I'm feeling weak. - I haven't eaten since 7.30am.
0:21:14 > 0:21:17- It's taken ages, hasn't it?
0:21:17 > 0:21:19- It's really taken a long time.
0:21:20 > 0:21:22- I've never observed for this long.
0:21:25 > 0:21:30- Despite the challenge, Ainsley is - still enthusiastic about surgery.
0:21:30 > 0:21:33- It's gone well. It's been a success.
0:21:33 > 0:21:36- It's my first time - in a lengthy procedure.
0:21:36 > 0:21:39- It's been really interesting...
0:21:39 > 0:21:41- ..but really draining - at the same time.
0:21:42 > 0:21:44- I've still enjoyed it.
0:21:47 > 0:21:49- When you're on placement - for eight weeks...
0:21:50 > 0:21:52- ..you can't follow up on patients.
0:21:53 > 0:21:56- I have no idea what's happened - to half the patients I've seen.
0:21:57 > 0:21:59- I hope they're all happy and well...
0:21:59 > 0:22:01- But they're not, are they?
0:22:02 > 0:22:05- Some faces stay in my mind.
0:22:07 > 0:22:11- Sometimes you think, - I wonder what happened to her?
0:22:11 > 0:22:16- Or, that scan didn't look very - good. How did she take the news?
0:22:16 > 0:22:19- Thank goodness - it wasn't me who had to tell her.
0:22:20 > 0:22:23- But one day it's going to be us.
0:22:25 > 0:22:29- A girl the same age as me - was admitted this morning.
0:22:29 > 0:22:33- She was 20 years old and she'd - taken an overdose of paracetamol.
0:22:33 > 0:22:36- It made me think - how different her life was...
0:22:37 > 0:22:40- ..when she woke up this morning - and took those tablets...
0:22:40 > 0:22:43- ..compared to mine, - when I rolled out of bed.
0:22:43 > 0:22:46- We're here to help you, - at the end of the day.
0:22:47 > 0:22:51- We're here to treat you and - we're also here to lend an ear.
0:22:53 > 0:22:57- If you listen to the patient, - even if they're talking nonsense...
0:22:57 > 0:22:59- ..usually there's a solution.
0:22:59 > 0:23:02- 80% of the diagnosis - is in the listening.
0:23:03 > 0:23:07- Sit down - the patient thinks - you're paying more attention...
0:23:07 > 0:23:09- ..when you sit beside them.
0:23:09 > 0:23:13- This week we've focused - on listening to patients...
0:23:13 > 0:23:15- ..even if they have mental issues...
0:23:15 > 0:23:18- ..to make sure - they don't feel lonely...
0:23:18 > 0:23:22- ..because when you're - in a very busy department...
0:23:22 > 0:23:26- ..you can still feel lonely - among 1,000 people.
0:23:26 > 0:23:29- Sometimes - we forget how privileged we are...
0:23:29 > 0:23:33- ..because it's only when - you sit down and reflect...
0:23:33 > 0:23:37- ..and remember the things you've - seen and the people you've met...
0:23:38 > 0:23:40- ..that you realize - how lucky we are...
0:23:41 > 0:23:44- ..to be doing a job we'll hopefully - enjoy for the rest of our lives.
0:24:03 > 0:24:06- S4C Subtitles by Adnod Cyf.