0:00:00 > 0:00:00- Subtitles
0:00:00 > 0:00:02- Subtitles- - Subtitles
0:00:50 > 0:00:51- Hello?
0:00:52 > 0:00:53- Sorry.
0:00:54 > 0:00:56- It's Ladies' Hour.
0:00:57 > 0:00:59- I'm here to see Branwen Evans.
0:00:59 > 0:01:01- Have you got an appointment?
0:01:01 > 0:01:03- Have you got an appointment?- - Yes.
0:01:06 > 0:01:08- Keith. Keith Warren.
0:01:08 > 0:01:10- Um... no.
0:01:11 > 0:01:13- I'd like a cup of tea.
0:01:13 > 0:01:15- I'd like a cup of tea.- - The canteen's closed.
0:01:15 > 0:01:17- Milk, no sugar.
0:01:17 > 0:01:19- Milk, no sugar.- - We don't offer tea to visitors.
0:01:19 > 0:01:20- Oi!
0:01:29 > 0:01:32- Sorry to disturb you, Branwen but...
0:01:35 > 0:01:37- Keith.
0:01:37 > 0:01:38- Keith.- - Branwen.
0:01:38 > 0:01:42- Can you bring us - some tea and biscuits, please?
0:01:45 > 0:01:48- It's lucky - there's a kettle in your office.
0:01:55 > 0:01:56- You look really well.
0:01:56 > 0:01:58- You look really well.- - You've aged.
0:01:59 > 0:02:00- Blonde hair suits you.
0:02:00 > 0:02:01- Blonde hair suits you.- - It's better than grey.
0:02:09 > 0:02:13- First class degree from the - Manchester School of Business...
0:02:14 > 0:02:17- ..ten years in London, - wanted by a host of companies...
0:02:17 > 0:02:19- ..and you end up here?
0:02:21 > 0:02:25- The first rule of business - - never go for the obvious.
0:02:25 > 0:02:28- The second rule - - there's no room for sentiment.
0:02:29 > 0:02:31- I was being practical, - not sentimental.
0:02:32 > 0:02:33- What if I said I don't believe you?
0:02:33 > 0:02:36- What if I said I don't believe you?- - I'd say I don't care what you think.
0:02:41 > 0:02:44- I felt like a real blueberry - standing between them.
0:02:45 > 0:02:46- Pass the milk.
0:02:46 > 0:02:47- What's the magic word?
0:02:47 > 0:02:49- What's the magic word?- - Now!
0:02:52 > 0:02:54- There's something between them.
0:02:54 > 0:02:56- Some sort of...
0:02:56 > 0:02:57- ..Friesian.
0:02:58 > 0:02:59- A Friesian is a cow!
0:02:59 > 0:03:00- A Friesian is a cow!- - You know what I mean.
0:03:02 > 0:03:04- She's hiding something.
0:03:05 > 0:03:09- She probably didn't want me - to find out about her new fancy man.
0:03:09 > 0:03:11- What are you doing?
0:03:11 > 0:03:12- What are you doing?- - I'm giving you a hand.
0:03:12 > 0:03:15- No way is he getting chocolate ones.
0:03:15 > 0:03:17- Plain ones are good enough for him.
0:03:17 > 0:03:22- Rather than employ five full-time, - you employ seven part-time...
0:03:22 > 0:03:27- ..contributing 60,000 to the local - economy directly and indirectly.
0:03:27 > 0:03:29- What do you want from me?
0:03:30 > 0:03:31- Your opinion.
0:03:33 > 0:03:34- The 12 months are nearly up.
0:03:35 > 0:03:36- What should my next step be?
0:03:36 > 0:03:38- What should my next step be?- - It's a bit late now.
0:03:39 > 0:03:40- I have an idea but I need advice.
0:03:40 > 0:03:43- I have an idea but I need advice.- - But you don't care what I think!
0:03:43 > 0:03:44- Don't be so sensitive.
0:03:45 > 0:03:48- You know I respect you. - Professionally.
0:03:48 > 0:03:50- CUPS RATTLE
0:03:53 > 0:03:54- Here we are.
0:03:54 > 0:03:57- We've run out of chocolate biscuits.
0:03:58 > 0:04:01- I didn't know - an important visitor was coming.
0:04:01 > 0:04:06- Sorry. I didn't know until late last - night when he was due to arrive.
0:04:07 > 0:04:11- The plane didn't land - in Heathrow until 2am.
0:04:11 > 0:04:12- Nice. Holiday?
0:04:12 > 0:04:14- Nice. Holiday?- - Work.
0:04:14 > 0:04:17- You drive aeroplanes, do you?
0:04:17 > 0:04:18- You drive aeroplanes, do you?- - Not quite.
0:04:24 > 0:04:25- Right. I'll be off.
0:04:25 > 0:04:27- I'll let you two talk.
0:04:27 > 0:04:28- I'll let you two talk.- - Thank you.
0:04:38 > 0:04:42- You're intelligent enough to know - you should cut your losses.
0:04:42 > 0:04:45- It's done alright in the past year.
0:04:45 > 0:04:49- Alright isn't good enough. - You need a substantial return.
0:04:49 > 0:04:53- I can turn this place around - in three years...
0:04:53 > 0:04:56- ..so I want you to assess this place - objectively, please.
0:04:57 > 0:04:59- Why? I know - what my recommendations will be.
0:05:00 > 0:05:01- I said objectively.
0:05:13 > 0:05:16- You're never playing poker - this early?
0:05:16 > 0:05:20- No. I'm searching for information - about that Keith bloke.
0:05:21 > 0:05:23- He works for the Inland Revenue.
0:05:23 > 0:05:27- Is he here to dig - for more evidence against me?
0:05:27 > 0:05:30- Don't be daft! - That case is over and done with.
0:05:30 > 0:05:32- What is he doing here then?
0:05:32 > 0:05:34- What is he doing here then?- - No idea, but he's one of them. Defo.
0:05:34 > 0:05:36- How can you be so sure?
0:05:36 > 0:05:38- How can you be so sure?- - I can tell.
0:05:38 > 0:05:42- He's wearing brown shoes - and salmon-pink socks.
0:05:43 > 0:05:44- And...
0:05:46 > 0:05:48- ..his eyes are too close together.
0:05:50 > 0:05:53- That means - he works for the Inland Revenue?
0:05:54 > 0:05:57- He had loads of papers - with percentages on them.
0:05:59 > 0:06:02- And he looks shifty, like he'd - sell his mam for a bag of chips.
0:06:03 > 0:06:05- He's here - to look for more dirt on me.
0:06:06 > 0:06:07- There he is!
0:06:11 > 0:06:12- His eyes seem fine to me.
0:06:13 > 0:06:15- GIGGLING
0:06:15 > 0:06:17- She's giggling!
0:06:17 > 0:06:19- That can only mean one thing. - She's in love.
0:06:20 > 0:06:24- But he's from the Inland Revenue - and he looks shifty.
0:06:24 > 0:06:25- Who looks shifty?
0:06:26 > 0:06:28- Press shift and the Alt key.
0:06:28 > 0:06:31- Becky's having problems - with her computer.
0:06:31 > 0:06:33- Oh, yes! That's it - great.
0:06:34 > 0:06:36- Paper and a pencil - would've been easier.
0:06:37 > 0:06:41- Gareth, take Keith around the centre - and show him our facilities.
0:06:41 > 0:06:42- Fine, but may I ask...
0:06:42 > 0:06:44- Fine, but may I ask...- - Where's Matthew?
0:06:44 > 0:06:45- Toilet.
0:06:45 > 0:06:46- Toilet.- - Canteen.
0:06:47 > 0:06:50- Keith wants to talk to him - and to you two as well.
0:06:50 > 0:06:52- Why?
0:06:52 > 0:06:53- He's carrying out an inspection.
0:06:53 > 0:06:55- He's carrying out an inspection.- - What sort of inspection?
0:06:55 > 0:06:59- A feasibility study - of structural strengths...
0:06:59 > 0:07:01- ..through qualitative data.
0:07:01 > 0:07:02- ..through qualitative data.- - Oh.
0:07:02 > 0:07:03- Interesting.
0:07:03 > 0:07:04- Interesting.- - Hmm.
0:07:05 > 0:07:06- Let's walk and talk.
0:07:06 > 0:07:07- Let's walk and talk.- - Great.
0:07:08 > 0:07:11- Ooh! Chocolate biscuits.
0:07:21 > 0:07:22- Keith seems really sweet.
0:07:22 > 0:07:24- Keith seems really sweet.- - He can be - sometimes.
0:07:25 > 0:07:28- Listen, you know how people - always say we look alike?
0:07:30 > 0:07:32- Yes, they do.
0:07:32 > 0:07:35- A lot actually think we're twins.
0:07:37 > 0:07:39- Anyway, I want you to know - one thing.
0:07:40 > 0:07:44- If you ever want to talk - or if you need help with men...
0:07:46 > 0:07:47- ..I'm your man.
0:07:48 > 0:07:51- If you want someone to confess in.
0:07:51 > 0:07:53- Confide?
0:07:54 > 0:07:57- Yes, that too. Anything to help you.
0:07:58 > 0:07:59- Thank you.
0:08:00 > 0:08:01- No problem.
0:08:01 > 0:08:04- I've got to look after my sister, - haven't I?
0:08:04 > 0:08:07- I like the idea of having a sister.
0:08:07 > 0:08:09- It's nice.
0:08:11 > 0:08:14- We had a gerbil once, - but that's not the same, is it?
0:08:20 > 0:08:22- There is one thing - you can do for me.
0:08:23 > 0:08:24- Yes?
0:08:25 > 0:08:26- Phone Matthew.
0:08:28 > 0:08:29- Tell him to get over here.
0:08:30 > 0:08:32- And no excuses.
0:08:32 > 0:08:35- He's already buried his granny - half a dozen times.
0:08:45 > 0:08:47- PHONE
0:08:53 > 0:08:54- Hello?
0:08:54 > 0:08:55- Hello?- - Where are you?
0:08:57 > 0:08:59- In the hospital. My granny's ill.
0:08:59 > 0:09:02- And Elin Fflur to popped over - to sing a duet with her?
0:09:03 > 0:09:04- My iPod's on.
0:09:04 > 0:09:07- My iPod's on.- - Come here. Branwen's on the warpath.
0:09:09 > 0:09:10- I know how to handle her.
0:09:10 > 0:09:12- Hiya, Cats.
0:09:12 > 0:09:15- Dump Elin Fflur - and come to work straightaway.
0:09:18 > 0:09:19- How are you?
0:09:19 > 0:09:21- How are you?- - Fine.
0:09:29 > 0:09:30- Have you worked here long?
0:09:30 > 0:09:32- Have you worked here long?- - Five years.
0:09:32 > 0:09:33- Do you enjoy it?
0:09:33 > 0:09:35- Do you enjoy it?- - I skip with excitement every day.
0:09:35 > 0:09:38- If you don't like it, - why are you still here?
0:09:38 > 0:09:40- Branwen. She's fantastic.
0:09:41 > 0:09:44- The council - wanted to close this place down...
0:09:44 > 0:09:48- ..but Branwen insisted - they give it another chance.
0:09:48 > 0:09:52- She's like Mother Teresa... - except she's still alive.
0:09:54 > 0:09:56- This is the gym.
0:09:57 > 0:09:59- Unfortunately for some...
0:09:59 > 0:10:01- ..we can't perform miracles.
0:10:02 > 0:10:04- Some of this equipment looks old.
0:10:04 > 0:10:05- Some of this equipment looks old.- - We'd love to buy new stuff.
0:10:06 > 0:10:10- How can we when you and your type - steal the centre's money?
0:10:10 > 0:10:15- How do you sleep at night when all - you do is hassle innocent people?
0:10:15 > 0:10:16- You and everyone in that office.
0:10:16 > 0:10:18- You and everyone in that office.- - What office?
0:10:18 > 0:10:22- Go after the crooks who run the - banks and get millions in bonuses.
0:10:22 > 0:10:24- What are you talking about?
0:10:24 > 0:10:25- What are you talking about?- - You income tax people.
0:10:26 > 0:10:28- You think I'm a tax inspector?
0:10:28 > 0:10:29- You think I'm a tax inspector?- - Yes. Becky said so.
0:10:33 > 0:10:35- A big, long word.
0:10:35 > 0:10:38- I've never heard anyone else say it.
0:10:38 > 0:10:39- Fees-something.
0:10:39 > 0:10:42- Have you been on the gin again?
0:10:42 > 0:10:44- Have you been on the gin again?- - No. Come on - think!
0:10:44 > 0:10:46- Fees-something-ity.
0:10:47 > 0:10:49- Feasibility?
0:10:49 > 0:10:51- Feasibility?- - Yes! Well done, Matthew.
0:10:52 > 0:10:53- I didn't say it.
0:10:53 > 0:10:55- It was nice of you to turn up.
0:10:56 > 0:10:59- The word you're looking for - is feasibility.
0:11:00 > 0:11:03- In other words, - I'll see how this place works.
0:11:03 > 0:11:05- What's good and what's not.
0:11:06 > 0:11:09- Why didn't you say so - in the first place?
0:11:09 > 0:11:15- The toastie maker in the office - is on the blink and the radiator...
0:11:15 > 0:11:17- The equipment and the staff too.
0:11:18 > 0:11:19- Who's efficient...
0:11:20 > 0:11:24- ..and who's seen better days, - like the toastie maker.
0:11:33 > 0:11:33- .
0:11:39 > 0:11:39- Subtitles
0:11:39 > 0:11:41- Subtitles- - Subtitles
0:11:47 > 0:11:48- Hey, babes.
0:11:49 > 0:11:52- So, Keith, how do you know Branwen?
0:11:52 > 0:11:54- College.
0:11:54 > 0:11:56- What sort of student was she?
0:11:56 > 0:11:58- Wild?
0:11:58 > 0:12:01- I wouldn't know. - I was one of her lecturers.
0:12:01 > 0:12:05- I considered doing a B-Tech - in Business Studies too.
0:12:05 > 0:12:10- Branwen did Theory of Microeconomics - and European Marketing.
0:12:12 > 0:12:14- Do you enjoy working here?
0:12:14 > 0:12:16- Yes, it's great.
0:12:18 > 0:12:20- I hate these big gyms. - They're no fun.
0:12:20 > 0:12:25- Everyone here knows each other - and the personal touch is important.
0:12:26 > 0:12:27- Hey, babes. Are you OK?
0:12:27 > 0:12:28- Hey, babes. Are you OK?- - Do I look OK?
0:12:29 > 0:12:34- If you don't feel 100%, - you don't have to do the session.
0:12:35 > 0:12:37- Just take a break. Chill.
0:12:38 > 0:12:40- I don't want to flippin' chill.
0:12:55 > 0:12:56- Inland blinkin' Revenue?
0:12:56 > 0:12:59- Inland blinkin' Revenue?- - Alright. You've made your point.
0:13:00 > 0:13:02- I came this close - to calling him a...
0:13:03 > 0:13:04- Catrin?
0:13:18 > 0:13:20- Hey, what's wrong?
0:13:20 > 0:13:22- Hey, what's wrong?- - Nothing.
0:13:22 > 0:13:25- You enjoy crying in toilets, do you?
0:13:30 > 0:13:31- What's wrong?
0:13:33 > 0:13:34- Barry.
0:13:34 > 0:13:35- Barry.- - Never liked the place.
0:13:36 > 0:13:39- It's common - and the candyfloss isn't fluffy.
0:13:40 > 0:13:42- No - Barry, my boyfriend.
0:13:43 > 0:13:47- My ex-boyfriend for four hours, - 11 minutes and 15 seconds.
0:13:48 > 0:13:52- He said we should finish and that - he hadn't been happy for a while.
0:13:53 > 0:13:56- He bought this kit - and gym membership for me...
0:13:56 > 0:14:00- ..on our six-month anniversary.
0:14:06 > 0:14:07- Yes?
0:14:07 > 0:14:09- Yes?- - You're late.
0:14:11 > 0:14:12- Who was that?
0:14:13 > 0:14:16- A stupid plonker - who thinks he's important.
0:14:16 > 0:14:18- What does he want?
0:14:18 > 0:14:19- What does he want?- - He wants to sack us all.
0:14:20 > 0:14:21- You'd better go.
0:14:21 > 0:14:22- You'd better go.- - No. He can wait.
0:14:22 > 0:14:25- I don't want you to get hassle. - I'm fine.
0:14:26 > 0:14:27- Here.
0:14:27 > 0:14:29- Look after yourself.
0:14:29 > 0:14:32- If you need anything, - you know where I am.
0:14:43 > 0:14:45- I believe in punctuality.
0:14:45 > 0:14:48- And I believe - I should be five foot eight...
0:14:48 > 0:14:50- ..but you can't have it all.
0:14:51 > 0:14:52- Take a seat.
0:15:02 > 0:15:07- When I arrived this morning, the - office and reception were deserted.
0:15:07 > 0:15:10- Hands up. - I was out having a sneaky fag.
0:15:10 > 0:15:12- It's not the crime of the century.
0:15:13 > 0:15:17- I take it you're familiar with - the 2004 Data Protection Act.
0:15:20 > 0:15:21- Hmm.
0:15:22 > 0:15:23- How long have you worked here?
0:15:23 > 0:15:26- How long have you worked here?- - I came here straight from school.
0:15:26 > 0:15:29- Have you been here too long?
0:15:29 > 0:15:30- What?
0:15:30 > 0:15:32- What?- - Do you take your job seriously?
0:15:33 > 0:15:35- Or do you come here just to gossip?
0:15:36 > 0:15:42- The ability to use a computer - is essential for office workers.
0:15:42 > 0:15:43- Yes, I know.
0:15:43 > 0:15:46- Isn't paper and pencil easier?
0:15:46 > 0:15:47- Isn't paper and pencil easier?- - Yes, but...
0:15:47 > 0:15:49- Do you drink during office hours?
0:15:49 > 0:15:52- Do you drink during office hours?- - Yes... no. What?
0:15:52 > 0:15:55- Matthew says you're fond of gin.
0:15:55 > 0:15:56- Matthew says you're fond of gin.- - What the...?
0:15:57 > 0:15:58- Rebecca!
0:16:05 > 0:16:06- Catrin!
0:16:06 > 0:16:08- Catrin, what are you doing?
0:16:09 > 0:16:11- The heartless swine!
0:16:11 > 0:16:15- Come away from the side. Please.
0:16:15 > 0:16:19- Losers like Barry aren't worth it.
0:16:20 > 0:16:25- A lot of men like Barry think money - and power will make them happy.
0:16:27 > 0:16:31- But the way you treat people - is much more important.
0:16:31 > 0:16:34- Barry will understand that one day.
0:16:37 > 0:16:39- But he'll be too late...
0:16:39 > 0:16:42- ..because you'll have - a stonking new boyfriend...
0:16:43 > 0:16:47- ..who knows - how to treat you properly.
0:16:49 > 0:16:51- You're brilliant.
0:16:54 > 0:16:56- When you find that new stonker...
0:16:57 > 0:17:00- ..make sure he's got - a hunky friend for me.
0:17:01 > 0:17:04- One who doesn't wear pink socks.
0:17:12 > 0:17:16- As I'm so useless at my job, - I've got no choice but to resign.
0:17:18 > 0:17:19- Whoa!
0:17:19 > 0:17:23- Can't use a computer. - Can't store files safely.
0:17:23 > 0:17:25- Can't live without alcohol.
0:17:25 > 0:17:27- It's obvious I'm useless.
0:17:27 > 0:17:30- You asked me - to look at it objectively.
0:17:30 > 0:17:32- Ah! You're all here.
0:17:32 > 0:17:34- Come on in. - I want to talk to you all.
0:17:35 > 0:17:37- Keith.
0:17:43 > 0:17:44- Babes?
0:17:51 > 0:17:54- Sneaky fag, in a leisure centre?
0:17:57 > 0:17:59- Where do I blinking start?
0:18:00 > 0:18:01- Please!
0:18:01 > 0:18:03- We won't stand here to be insulted.
0:18:03 > 0:18:05- We won't stand here to be insulted.- - Walk out now and you'll regret it.
0:18:06 > 0:18:11- You're totally unprofessional - and you're lazy at times.
0:18:12 > 0:18:15- Do you know what - this place's USP is?
0:18:17 > 0:18:18- You.
0:18:19 > 0:18:23- You give the place character. - People trust you.
0:18:23 > 0:18:28- There's a lot of work to be done and - please don't think it'll be easy...
0:18:28 > 0:18:32- ..but if you're willing - to put in the effort...
0:18:33 > 0:18:38- ..I see no reason for Branwen not to - implement her new business plan.
0:18:41 > 0:18:43- So our jobs are safe?
0:18:43 > 0:18:45- Yes.
0:18:45 > 0:18:47- For now.
0:18:56 > 0:18:58- Right! Shift your stumps.
0:18:58 > 0:19:00- We've got work to do.
0:19:07 > 0:19:08- Why?
0:19:08 > 0:19:13- They're not perfect - by any stretch of the imagination...
0:19:13 > 0:19:17- ..but in order to succeed, you need - supportive staff around you.
0:19:18 > 0:19:21- As Tom Peters said, - "The magic formula...
0:19:21 > 0:19:25- ..that successful businesses - have discovered...
0:19:25 > 0:19:30- ..is to treat customers like guests - and employees like people.
0:19:37 > 0:19:40- Let's go out to dinner to celebrate.
0:19:43 > 0:19:44- No.
0:19:45 > 0:19:48- I've got to finish - going through these figures.
0:19:54 > 0:19:56- Get in touch if you want anything.
0:19:56 > 0:19:58- Get in touch if you want anything.- - OK. Thank you.
0:20:38 > 0:20:40- PHONE
0:20:44 > 0:20:46- Hello?
0:20:46 > 0:20:47- I've been thinking.
0:20:47 > 0:20:49- I've been thinking.- - Yes?
0:20:49 > 0:20:53- I've e-mailed Rebecca to tell her - you'll be here tomorrow...
0:20:53 > 0:20:57- ..to discuss my short-term - business plan for this place.
0:20:58 > 0:21:00- Is that alright with you?
0:21:00 > 0:21:01- Is that alright with you?- - Yes, that's fine.
0:21:03 > 0:21:04- See you tomorrow.
0:21:05 > 0:21:07- I look forward to it.
0:21:29 > 0:21:32- S4C subtitles by Eirlys A Jones
0:21:32 > 0:21:32- .